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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
violette G. - Merci pour votre commentaire. Après vérification de votre compte, nous constatons que votre commande est finalement arrivée ce matin. Nous tenons à vous remercier pour votre patience. Si vous avez des questions n'hésitez pas à nous contacter. Bonne coloration !
PUBLICADO POR:
Michelle B.
febrero 2, 2021
Limited gray coverage
PUBLICADO POR:
Michelle B.
febrero 2, 2021
I really enjoyed the supplies that the kit produced - the consistency of dye, the multiple pairs of gloves, the stain guard, and the stain removal pad. However it is did not cover my gray at the roots like I had requested. This was extremely problematic for me as a first time customer, long time hair colorist. I was really disappointed as I was excited by the promise of gray coverage provided by the manufacturer as well as the spokesperson Brad Mondo. I did like the actual color that stood on the rest of my heart. It is a softer black which I appreciated. I will not be purchasing again as the dye did not perform as was expected.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sabrina T.
febrero 2, 2021
Jamais reçu
PUBLICADO POR:
Sabrina T.
febrero 2, 2021
Malgré en avoir informé vos services je n'ai jamais reçu ma commande, du coup je ne peux noter correctement cette commande
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sabrina T. - Merci pour votre commentaire. Nous sommes sincèrement désolés pour l'attente de votre commande eSalon. Nous allons vous contacter afin de vous tenir informer de l'avancement de votre colis. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Sharon B.
febrero 2, 2021
Roots
PUBLICADO POR:
Sharon B.
febrero 2, 2021
Followed instructions and roots still visible /lighter
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sharon B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carrie J.
febrero 2, 2021
Not at all what I expected.
PUBLICADO POR:
Carrie J.
febrero 2, 2021
I expected a deep chocolate color with red undertones. What I got was medium ash brown. I'm not at all happy with the results.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lucica Y.
febrero 2, 2021
No coverage of grey!
PUBLICADO POR:
Lucica Y.
febrero 2, 2021
Not a quality product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lucica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca T.
febrero 2, 2021
My hair stayed basically the same colour
PUBLICADO POR:
Rebecca T.
febrero 2, 2021
Followed all instructions and timing
My hair is basically the same colour just with a slight tinge of burgundy if out in bright day light
Really disappointing
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rebecca T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kirsty F.
febrero 1, 2021
Very Disappointed
PUBLICADO POR:
Kirsty F.
febrero 1, 2021
Colour shows no ash or violet - actually looks no different. Was much messier than other home products and stained my bath , grouting even after cleaning . Not impressed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kirsty F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
P. B
febrero 1, 2021
So disappointed
PUBLICADO POR:
P. B
febrero 1, 2021
I applied my colour yesterday followed all instructions to the T. And I'm so not happy. My hair is way too dark. It's horrible. I can't understand how I got sent the wrong colour I sent pictures of my hair before with my order. It's just all one block of colour now. The highlights I got from my own hairdresser early December are completely covered now. . I can't stand to look in the mirror my hair is hideous.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
P. B . - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth S.
febrero 1, 2021
Disappointed
PUBLICADO POR:
Elizabeth S.
febrero 1, 2021
Really disappointed patchy and not enough dye as I did state I had really long hair. My hair is britte and dry not enough shampoo and conditioner either..thanks alot
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elizabeth S.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Johanna K.
febrero 1, 2021
Kaum Grauhaarabdeckung
PUBLICADO POR:
Johanna K.
febrero 1, 2021
Nette Verpackung, alles dabei was man benötigt jedoch ist die Grauhaarabdeckung eher schlecht.
Habe nach Gebrauchsanweisung gefärbt.
Ausserdem ist der Aschton leider sehr rotlastig, was ich gar nicht mag.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Johanna K. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Katia G.
febrero 1, 2021
Commande non reçue !
PUBLICADO POR:
Katia G.
febrero 1, 2021
J'ai passé commande le 18 janvier : à ce jour, le 1er février 2021, je n'ai toujours pas reçu ma commande !!!
Ou est elle ???
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katia G. - Merci pour votre commentaire. Après vérification de votre compte eSalon, nous constatons que vous avez déjà discuté avec l'un de nos agents par téléphone concernant votre commande. Si vous avez d'autres questions n'hésitez pas !
PUBLICADO POR:
Anita S.
febrero 1, 2021
Bestellung kam nicht
PUBLICADO POR:
Anita S.
febrero 1, 2021
Leider habe ich meine Bestellung bis heute nicht erhalten. Das habe ich schon reklamiert aber bis heute keine Antwort erhalten, wo meine Bestellung abgeblieben ist.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anita S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Norma C.
febrero 1, 2021
Grays dont disappear
PUBLICADO POR:
Norma C.
febrero 1, 2021
I love the convenience but I have extremely difficult grey side hairs that wont hold color. I just dyed hair last week with additional root color and greys wont disappear.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Norma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anastasia M.
febrero 1, 2021
Much too dark
PUBLICADO POR:
Anastasia M.
febrero 1, 2021
I asked for mid brown with ash. I now have nearly black. Much too dark for me. Also not very shiny like after most hair colour treatments. Disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anastasia M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn M.
febrero 1, 2021
Not what I asked for
PUBLICADO POR:
Dawn M.
febrero 1, 2021
I made a specific request for the color mixture when I placed my order and the color I received was not correct at all.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Viviane G.
febrero 1, 2021
Commande pas reçu
PUBLICADO POR:
Viviane G.
febrero 1, 2021
Je n’ai pas reçu ma commande donc avis négatif
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Viviane G. - Nous sommes désolés que la livraison de votre commande eSalon ait du retard. Nous allons vous contacter par email afin de vous tenir informé de la situation actuelle. Veuillez vérifier vos emails.
PUBLICADO POR:
Crystal W.
febrero 1, 2021
Orange
PUBLICADO POR:
Crystal W.
febrero 1, 2021
My hair is like a copper orange now, it is kinda cute, but not the dark blonde I was expecting.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Eva F.
febrero 1, 2021
I have not used this ROOT Cover.
PUBLICADO POR:
Eva F.
febrero 1, 2021
What! Do not send me any more ROOT Cover. That is not a color!
Can anyone actually talk to you?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Eva - We're truly sorry that your color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michèle M.
febrero 1, 2021
ma couleur
PUBLICADO POR:
Michèle M.
febrero 1, 2021
j'aurai aimé vous donner un avis si j'avais reçu ma commande du 12 janvier!!!!
si je ne reçois pas celle du 14 février, je ferai opposition à vos prochains envois. Désolée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michèle M. - Nous sommes sincèrement désolés que votre commande eSalon ait été retardée. Nous allons revenir vers vous par email afin de vous fournir toutes les informations nécessaires concernant votre commande.
PUBLICADO POR:
Doreen S.
febrero 1, 2021
Keine Lieferung
PUBLICADO POR:
Doreen S.
febrero 1, 2021
Seit 30.12.20 warte ich vergeblich auf die Lieferung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Doreen S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Jennifer C.
febrero 1, 2021
Hairdresser sent color she wanted to dye my hair
PUBLICADO POR:
Jennifer C.
febrero 1, 2021
Unless you want the hairdresser to send you whatever color they want please don’t order this. I now have to go to a professional and spend money I shouldn’t have to for color correction.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leah C.
febrero 1, 2021
DONT
PUBLICADO POR:
Leah C.
febrero 1, 2021
Went through the process etc. Sent pics. Even stated do NOT want any red tones what so ever. MY HAIR CAME OUT RED. Has been a nightmare and I look awful. Waiting for them to send me out somethign to "fix" my hair. Its already darker than I wanted but they are sending me something that is slightly darker to cancel the red. HUGE NIGHTMARE. Days to get answers back from email (still havent gotten an email back). Finally got through to someone during operating hours.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jinna M.
febrero 1, 2021
Faded at roots like the cheap store box
PUBLICADO POR:
Jinna M.
febrero 1, 2021
Not really happy with how it faded bad at the roots just like a grocery store box color
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jinna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley M.
febrero 1, 2021
Horrible
PUBLICADO POR:
Ashley M.
febrero 1, 2021
My color was absolutely awful and made my hair orange. I specifically asked for no brass. It is the worst.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Saniya S.
febrero 1, 2021
No color
PUBLICADO POR:
Saniya S.
febrero 1, 2021
There was no change in my hair color
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Saniya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lauren D.
febrero 1, 2021
Wrong color
PUBLICADO POR:
Lauren D.
febrero 1, 2021
My roots are completely different color bright red
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Adelheid R.
enero 31, 2021
Furtbare farbe
PUBLICADO POR:
Adelheid R.
enero 31, 2021
wollte hellblond mit jetzt braunrot ..furchtbar
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Adelheid R. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Kirsten P.
enero 31, 2021
Not even the correct colour
PUBLICADO POR:
Kirsten P.
enero 31, 2021
I ordered this kit and was very happy with the service until I dyed my hair and it was nothing I asked for. It hardly made any difference for my normal hair colour and I was utterly disappointed!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kirsten P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kate H.
enero 31, 2021
Awful colour
PUBLICADO POR:
Kate H.
enero 31, 2021
Colour was darker than my roots. Looked black. Only left on for ten minutes and hair in good condition.
Very disappointing. Will take a long time to wash out as permanent.
When will Esalon start seeking semi permanent in the UK?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kate H.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betty W.
enero 31, 2021
Turned my hair BLACK
PUBLICADO POR:
Betty W.
enero 31, 2021
I followed the instructions meticulously and the end results was black hair. OMG, I was very disappointed. I was traveling out the town the next day to see family and had to figure something out. Had to go on line to find a remedy to lighen my hair. The remedy worked but now my hair is fried.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie S.
enero 31, 2021
It didn't match my roots.
PUBLICADO POR:
Debbie S.
enero 31, 2021
It doesn't match my hair or roots. I need to go lighter and match the bottom half of my picture.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katja H.
enero 31, 2021
Leider viel zu rot
PUBLICADO POR:
Katja H.
enero 31, 2021
Das Positive zuerst: sehr professionell, gute Anleitung, gutes Equipment. Ich hatte den Farbton Dunkelblond - Honig/Mahaghoni. Leider ist die Farbe für mich ein reiner Rotton. Ich dachte bei Honig Mahaghoni an ein Dunkelblond mit einem leichten rötlichen Schimmer. Mit Dunkelblond hat das aber leider nicht viel zu tun. Jetzt laufe ich mit roten Haaren rum. Hier müssen die Farben mE besser beschrieben werden. Auch die Voranzeige der Farbe stimmte sogar nicht....
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katja H. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Joanne W.
enero 31, 2021
Roots still visible
PUBLICADO POR:
Joanne W.
enero 31, 2021
Packaging was good. I went for lightest blonde. Followed the instructions, 30 mins on roots etc. Still can see a line where my roots are. Disappointing, I won’t be ordering again from esalon.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joanne W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mickey M.
enero 31, 2021
Way too dark, looks black
PUBLICADO POR:
Mickey M.
enero 31, 2021
Turned my hair black. Tried 5 washes to see if color would lessen but it hasn’t. Going to try a color remover. Possibly a visit to the salon to fix.
Also the ammonia smell of this product is overwhelming. The strongest I have ever smelled and I’ve been coloring my hair for many years. Not reordering.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tracy W.
enero 31, 2021
Not Happy
PUBLICADO POR:
Tracy W.
enero 31, 2021
I thought this was going to be grey coverage, it was not. The color wasn't dark at all and just looked like a my natural hair color. I was trying for a much darker tone. I'm going to stick to buying my color from Ion. This product was not for me. I did like the packaging.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christine M.
enero 31, 2021
Slightly disappointed
PUBLICADO POR:
Christine M.
enero 31, 2021
This color turned out very brassy despite my following the instructions to a T. It also didn’t cover up my grays. It would be perfect without the brass and if it covered my gray. I’m hoping a purple shampoo can help, but honestly, disappointed that the kit itself didn’t work the way I really wanted it to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline A.
enero 30, 2021
Very disappointed!
PUBLICADO POR:
Jacqueline A.
enero 30, 2021
I used the colour yesterday and emailed you my disappointment with photos of the result! I am mortified the colour is so dark after sending in a picture and having a consultation....I only left the colour on for 6 minutes because I could see how dark the colour was! I told the consultant this is what I was worried about.....what can be done to correct this ASAP! I have not had a reply following my update yesterday!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jacqueline A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara D.
enero 30, 2021
Makes my hair fall out
PUBLICADO POR:
Sara D.
enero 30, 2021
Every time I use this I lose a lot of hair. Not worth it to cover the greys.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Megan U.
enero 30, 2021
Did not cover
PUBLICADO POR:
Megan U.
enero 30, 2021
I am disappointed in the hair color this time. It did not cover my roots. Ny hair is super thick and really long. I feel it was a waste of money and color.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fi P
enero 30, 2021
Warm beige is really dark brown
PUBLICADO POR:
Fi P
enero 30, 2021
Warm beige is really a very dark brown, even after sending photo of my hair colour I was sent colour that has considerably darkened my colour,warm beige would suggest a lighter shade of brown not a darker shade of brown to black, very lucky I brought colour down the lengths as I had only ordered for roots and would have been left with a ridiculous dark colour on half my head of hair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fi P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristina M.
enero 30, 2021
Unfortunately without the required PEARL NEUTRALIZER this turned my hair orange.
PUBLICADO POR:
Kristina M.
enero 30, 2021
Requested PEARL - specifically PEARL - to be added.
It was not.
my hair is orange.
Need to now have it professionally done....nd of course have to wait for the salmon I used to go to before COVID to open. So I have a professional presence with orange hair.
I am beyond upset.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kristina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Summer B.
enero 30, 2021
Love the system-not the color
PUBLICADO POR:
Summer B.
enero 30, 2021
Well the system is great and easy to follow. My hair feels amazing. But the color was not what I had hoped for. I am looking for a vibrant but natural ginger color. I ended up with what feels like light brown hair with maybe a hint of auburn in the sun. I was soo excited. But now im holding back tears. Though the color is not bad in anyway, it is not at all what I was trying to achieve.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Summer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
James R.
enero 30, 2021
Color faded quick
PUBLICADO POR:
James R.
enero 30, 2021
I have gray on my roots and I followed the direction. It turn out great when I was done didnt see no gray hair but after 2 days it starting to shows up, its like the colors is fading in so quick. So I'm just gonna stick on store color cost 6 dollars than 22 dollars and doesn't last long. So thank you anyway didnt work for me.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Myra - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
svar
enero 30, 2021
poor job of covering gray
PUBLICADO POR:
svar
enero 30, 2021
doesn't do a good job of covering grays.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sunika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kathleen H.
enero 29, 2021
Great hair color, problems with shipping
PUBLICADO POR:
Kathleen H.
enero 29, 2021
I really like the hair color and the support I have had with getting it right. But I have had a terrible time with shipping. Two of my orders have been "lost" in the shipping process. I live between two different states, but I have been very clear and have had confirmation of the address for my orders. Yet, the ones going to Houston just don't get there. It has made it very inconvenient to have my hair colored consistently, the way I like it. I don't know what to do. As of now, I still have one lost in the mail and the replacement has not made it in over a week. I keep contacting them.
I still don’t have my color after 15 days. No one answers my messages for customer support. I have written a number of them and all I get back is a canned email saying someone will get back to me as soon as possible. There is supposedly a number to call “only if you need help right away”, which is odd. It does not even allow time to leave a name and phone number before it disconnects. Don’t even dream of talking to someone. I have tried and tried to reach someone for help. I’m tired of it. I still want the color that has been charged to me. Then I believe it’s time to go to Madison Reed. There is a lack of support, communication, and general caring here. Maybe they were inundated with orders during the pandemic, but they have had time to adjust now. I recommend going elsewhere.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elaine A.
enero 29, 2021
Didn't cover gray
PUBLICADO POR:
Elaine A.
enero 29, 2021
Really disappointed! My roots were lighter than my hair and the color is dull. My hair feels like straw.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katina W.
enero 29, 2021
Not what expected
PUBLICADO POR:
Katina W.
enero 29, 2021
The color is pretty but its too dark. Waiting on a reply now to see how this will be handled.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katina - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nathalie F.
enero 29, 2021
Commande non reçu
PUBLICADO POR:
Nathalie F.
enero 29, 2021
Bonjour commande du 30/12/20 pas reçu !!! Mais mon compte bien débité de 25 euros !!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nathalie F. - Merci de nous avoir contactés. Nous sommes vraiment désolés que la livraison de votre commande eSalon ait été retardée. Veuillez vérifier vos emails, nous vous avons contactés pour plus d'information.
PUBLICADO POR:
Gabriella R.
enero 29, 2021
Order never arrived
PUBLICADO POR:
Gabriella R.
enero 29, 2021
I was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Catherine A.
enero 29, 2021
shade
PUBLICADO POR:
Catherine A.
enero 29, 2021
I thought the color would have been blonder than it is, its pretty just not what I expected
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
heather P.
enero 29, 2021
Didn't cover my grey
PUBLICADO POR:
heather P.
enero 29, 2021
It did not do a very good job of coloring my grey.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nancy S.
enero 28, 2021
Color issue
PUBLICADO POR:
Nancy S.
enero 28, 2021
After 3 tries, the color still isn't quite right...but not for lack of esalon trying.
I appreciate their efforts, but hasn't worked yet for me.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Nancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rachel M.
enero 28, 2021
Disappointed
PUBLICADO POR:
Rachel M.
enero 28, 2021
The color isn’t as I expected it is just slightly darker then what I had before and not at all violet
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melanie T.
enero 28, 2021
Ich bin nicht zufrieden
PUBLICADO POR:
Melanie T.
enero 28, 2021
Die Lieferung dauert extrem lange.
Ich finde es geht aus dem Auftrag nicht genau hervor das man ein Abo abschließt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melanie T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Tabitha G.
enero 28, 2021
Terrible
PUBLICADO POR:
Tabitha G.
enero 28, 2021
I did everything to the T and I'm very unsatisfied. My hair color washes out with every shampoo.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Tabitha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Maria S.
enero 28, 2021
Doesn’t Cover resilient Grays
PUBLICADO POR:
Maria S.
enero 28, 2021
The color is great and I luv the custom feeling when opening my box every month - color doesn’t cover my resilient grays after 1 hour of processing which is frustrating.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jaime H.
enero 28, 2021
Roots don’t match
PUBLICADO POR:
Jaime H.
enero 28, 2021
My roots are a very pretty red and the ends or dull and don’t match
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cecilia S.
enero 28, 2021
Commandes non reçu.
PUBLICADO POR:
Cecilia S.
enero 28, 2021
Commandes non reçu depuis presque que un mois..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cecilia S. - Nous sommes désolés que votre commande eSalon ne soit pas encore arrivée. Nous faisons notre possible afin que votre colis soit livré dans les plus brefs délais. Nous allons revenir vers vous par email afin de vous tenir informé.
PUBLICADO POR:
Andrea H.
enero 28, 2021
Feel unheard
PUBLICADO POR:
Andrea H.
enero 28, 2021
I have repeatedly said that my hair is more of an ash color. I have a lot of ash in my hair. But every time I get a color set from here, I end up with extremely brassy/reddish color in my hair.
I will say I got a bit better gray coverage than last time, but am no where NEAR my normal color. Given the better gray coverage, I'm happier than the first time I tried this but wish I could get this colorist to hear what I'm saying because I don't want to be a redhead.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria G.
enero 28, 2021
My hair didn’t change not even a little.
PUBLICADO POR:
Maria G.
enero 28, 2021
I didn’t like this at all. My hair had no change, even when they told me it was going to be two tones lighter than my natural hair. I didn’t have any old dye or anything for it to not reach the color. I’m very unhappy with the results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sylvana M.
enero 28, 2021
Became red too fast
PUBLICADO POR:
Sylvana M.
enero 28, 2021
When I chose the color I added a note stating that my color usually gets red and I hate it. I want an ash tone. After the first wash the color faded and became super red again. I chose an ash tone in medium brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sylvana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stella B.
enero 27, 2021
no difference
PUBLICADO POR:
Stella B.
enero 27, 2021
Didn’t cover all the grays and hair color looks nothing like the suggested color,
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
PUBLICADO POR:
Amy B.
enero 27, 2021
Not what I'd hoped.
PUBLICADO POR:
Amy B.
enero 27, 2021
The roots came out quite a bit darker than the ends. The gray coverage, while great at first, has already begun to fade, allowing my gray to show in the front. Also, I'd truly hoped for the color to be more red, and instead ended with something very close to my natural color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michaela W.
enero 27, 2021
Haare sehr dunkel
PUBLICADO POR:
Michaela W.
enero 27, 2021
Nach der Tönung sein meine Haare leider sehr dunkel geworden das man denken könnte das sie braun sind.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michaela W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jeanine J.
enero 27, 2021
My husband liked it.
PUBLICADO POR:
Jeanine J.
enero 27, 2021
While the color was a nice natural auburn, it wasn't quite as intense red as I was hoping for. My husband liked it, but I thought it too close to my natural hair color. When I color my hair, I like to see a dramatic red difference.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Stephanie S.
enero 27, 2021
Où est ma commande
PUBLICADO POR:
Stephanie S.
enero 27, 2021
J’aimerai pouvoir évaluer une commande reçue
Car pour le moment je l’attend toujours
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Stephanie S. - Merci de nous avoir contactés. Nous sommes sincèrement désolés que votre commande eSalon est du retard. Nous allons vous contacter par email dans un instant pour plus d'information.
PUBLICADO POR:
Reniza F.
enero 27, 2021
Don’t know
PUBLICADO POR:
Reniza F.
enero 27, 2021
I like the shine on my hair but I didn’t cover my gray hair totally some hairs
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Reniza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Misty C.
enero 27, 2021
Good coverage, not quite the color I wanted
PUBLICADO POR:
Misty C.
enero 27, 2021
I was looking for a burgundy color but the color just came out a dark brown again. Otherwise the coverage was very good
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Misty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
JACQUELINE T.
enero 27, 2021
Wrong color
PUBLICADO POR:
JACQUELINE T.
enero 27, 2021
It turned my hair red instead of blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lyn J.
enero 27, 2021
Awful
PUBLICADO POR:
Lyn J.
enero 27, 2021
I wish I never used this. It was supposed to be a light brown copper. I now have black uneven hair. Thank god I tried a demi before a permanent! I will stick to my nice and easy thanks! Horrendous experience.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lyn J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria P.
enero 27, 2021
I NEED TO KNOW IF MY COLOR IS PERMANENT OR SEMI PERMANENT.
PUBLICADO POR:
Maria P.
enero 27, 2021
I also need more color my hair is much longer than the first time I colored it with your product. I need to get my color once a month not every week.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
krithika S.
enero 27, 2021
Most horrible experience
PUBLICADO POR:
krithika S.
enero 27, 2021
Very strong ammonia smelling product. I developed rashes all over my scalp and forehead. I am worried I have permanently damaged my hair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
krithika S.- We appreciate your feedback here at eSalon! We are extremely sorry for the discomfort you experienced during your personalized color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emma P.
enero 26, 2021
Not the colour I wanted
PUBLICADO POR:
Emma P.
enero 26, 2021
I adapted my plan as previously my colour was too dark. I chose a copper, which when sent to me was light brown with a slight red tone when in certain light. Definitely not copper at all. Even if I get offered a free colour again I would rather not try again as I've not been the slightest bit satisfied with either of my colours even though I had a very in depth chat with the colourist.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Emma P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
kallysta B.
enero 26, 2021
didn’t do anything
PUBLICADO POR:
kallysta B.
enero 26, 2021
honestly a little disappointed, colour did almost nothing to my hair and i followed the instructions exactly, usually everything’s great but i dont know something went wrong this time and i was not impressed
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kallysta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Chris S.
enero 26, 2021
Wait time is really bad
PUBLICADO POR:
Chris S.
enero 26, 2021
While I was over all experience on the phone was very good. I am very very upset. I live in Canada. Paid for express shipping. I was told it will take up to 7 business days for delivery. Tracking doesn't work. I call today and was in formed that my hair colour will not arrive till Feb 15.2021. This is awful customer service. Now I have to go and look for other means.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chris - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ines D.
enero 26, 2021
Produit non reçu
PUBLICADO POR:
Ines D.
enero 26, 2021
Je suis toujours en attente et aucune visibilité sur un délai ferme
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ines D. - Merci de nous avoir contactés. Nous sommes sincèrement désolés pour l'attente de votre commande. Nous faisons notre possible pour que vous receviez vos articles. Nous continuons de vous informer par email.
PUBLICADO POR:
Sandra W.
enero 26, 2021
Not what I thought
PUBLICADO POR:
Sandra W.
enero 26, 2021
The color works, it covers the gray. But it did turn my hair reddish, that was unexpected.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Haley L.
enero 26, 2021
Didn't cover completely
PUBLICADO POR:
Haley L.
enero 26, 2021
I used the hole bottle of color, combed thru to ensure coverage and didn't cover all over
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Haley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sarah P.
enero 26, 2021
It turned too brassy
PUBLICADO POR:
sarah P.
enero 26, 2021
I didn't like the color it turned out. It was way too brassy on the roots.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Candace J.
enero 26, 2021
Not at all what I was expecting
PUBLICADO POR:
Candace J.
enero 26, 2021
I am not sure how it can be black and not cover my gray. I was wanting a rich brown with hints of red and I got a dull black
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Candace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Samantha M.
enero 26, 2021
Very dull, uneven
PUBLICADO POR:
Samantha M.
enero 26, 2021
Did not come out as well as the first time, roots were lighter then the rest of my hair. Very dull overall as well. Not happy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy P.
enero 26, 2021
Not the right color
PUBLICADO POR:
Amy P.
enero 26, 2021
Color was supposed to be reverted to what I was using previously. This is still a different color and is very red, this is a second time where my color is not what it was supposed to be.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cornelia B.
enero 25, 2021
Express Zuschlag
PUBLICADO POR:
Cornelia B.
enero 25, 2021
Trotz Express Zuschlag von vier Euro warte ich immer noch auf die Bestellung !! Wenn es Engpässe gibt , darf es so nicht angenommen werden
Artikel kam heute defekt mit Zollgebühren an. Nicht zufrieden mit der Lieferung. Erbitte Rückerstattung des Kaufpreises
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marykatherine P.
enero 25, 2021
good color
PUBLICADO POR:
Marykatherine P.
enero 25, 2021
doesn’t last
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marykatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristen D.
enero 25, 2021
How I wanted to love..but
PUBLICADO POR:
Kristen D.
enero 25, 2021
I followed the steps as instructions shown.
After patiently waiting for my fab results.. dried.. just to notice IT DID ABSOLUTELY NOTHING!
No color change, like literally exactly the same.
Very disappointed. Do not recommended.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen S.
enero 25, 2021
Looks so bad!
PUBLICADO POR:
Karen S.
enero 25, 2021
I got a dark blonde hair color and it turned my hair a medium brown! I hate it! I’m doing everything I can to scrub it off my head. Very dull flat color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karen S. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alison P.
enero 25, 2021
Black, brown, not red
PUBLICADO POR:
Alison P.
enero 25, 2021
I'm so sorry. I want this to work. I love this idea, and was so excited when i received this beautiful package. However, once done, ( following any normal instructions for home dye), my hair looks the same. I don't think the dye took. I'd be better off getting a high street dye. This is a treat for me. And it didn't work. Gutted ally#promiseredhairbutstillbrown
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alison P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however I am pleased to know that you like the presentation of the colour kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renei Y.
enero 25, 2021
Too brown
PUBLICADO POR:
Renei Y.
enero 25, 2021
This is my second attempt to replicate my salon color and it is still coming up short. For this order we lightened and added more copper and it’s still barely a reddish brown and not even close to the photo I uploaded.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Renei - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bobbi R.
enero 24, 2021
Not what I expected
PUBLICADO POR:
Bobbi R.
enero 24, 2021
Have 2 totally different colors in my hair now. I get better results from a box dye.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tracey T.
enero 24, 2021
HATE IT
PUBLICADO POR:
Tracey T.
enero 24, 2021
Hate is a strong word, yet I find myself mortified at my hair color. Prior to coloring, I sent pictures, asked questions and received no response.
The color is absolutely wrong...no where near what I requested or was shown
Angry. Disappointed.
I can't wait to see how much it will cost to fix this heinous color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katy R.
enero 24, 2021
Packaging spot on but everything else has been utterly awful
PUBLICADO POR:
Katy R.
enero 24, 2021
I had read that there was a personal discussion with a colourist before you decided on the best colour for your wants/need. I left a photo and a little note, expecting a discussion before choosing but instead received an email saying that my colour has already been dispatched - colours I hadn't chosen at all....
Despite these initial issues I decided to go ahead with colouring. The packaging was amazing, really thorough and well designed and even little things like a sticker to attach the instructions on the wall - genius! Unfortunately though, my hair has ended up exactly the same colour it was before I dyed it.
They had sent me a "darkest brown" plumy colour for my roots fading into a bright violet colour. Even though the dye itself looked a a nice bright colour my hair is still brown - even with it’s mouse brown tinge still - definitely not “darkest brown” and certainly no red or purple. It also feels brittle (I lost quite a lot in the shower!) and straw-like. I feel totally disappointed after having such high hopes from reviews and seeing the awesome packaging.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katy R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle C.
enero 24, 2021
Almost there
PUBLICADO POR:
Danielle C.
enero 24, 2021
The color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jaimie A.
enero 24, 2021
Not Satisfied
PUBLICADO POR:
Jaimie A.
enero 24, 2021
The kit was very well set up I like the tools and all the details how ever the root color did not work and my roots are still brown instead of black like the color they are supposed to be dyed. I love the smell of all the products but did not get the out come I wanted.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jaimie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jacki M.
enero 24, 2021
Did not go as planned.
PUBLICADO POR:
Jacki M.
enero 24, 2021
I ended up with mouse brown hair, and I’m a natural auburn. I ordered something to bring out the red more. So how did I get this terrible brown? 😡
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jacki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eileen W.
enero 23, 2021
CANCEL
PUBLICADO POR:
Eileen W.
enero 23, 2021
My color is the same as when I do it with a $1.00 box of Revlon. My roots did not color and I did them first. I would like to cancel any and ALL future orders. PLEASE CANCEL.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Eileen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chrissy M.
enero 23, 2021
Waste of £9
PUBLICADO POR:
Chrissy M.
enero 23, 2021
My hair was already dark brown and the dye didn't change its colour. I had chosen a light auburn but the result was very disappointing, just dark brown with hardly any auburn in.
And before you say it's because you cant dye dark hair a lighter colour, that's nonsense because I always achieve a lovely bright copper auburn using supermarket packets.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chrissy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence M.
enero 23, 2021
Coloration 2
PUBLICADO POR:
Florence M.
enero 23, 2021
Toujours beaucoup trop de cheveux blancs non couverts et couleur trop cuivrée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Florence M. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Cindy A.
enero 23, 2021
Color
PUBLICADO POR:
Cindy A.
enero 23, 2021
I would like to cancel my subscription it did not color all my grey and the smell really bothered me I’m sorry but I don’t think it’s going to work for me. Thank you
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
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