I never offer my two cents but this product made my eyes water and the smell was to intense. The color didn't even turn out soft black. My roots are now a light rusty red color. It looks awful!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashleigh C.
febrero 28, 2021
Didnt cover grey 100%
PUBLICADO POR:
Ashleigh C.
febrero 28, 2021
Disappointed!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ashleigh C.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ceceilia W.
febrero 28, 2021
Disappointed
PUBLICADO POR:
Ceceilia W.
febrero 28, 2021
Hello, I'm pleased with the kit, instructions and also the sticker that helps hold instructions. I'm disappointed because the color did not cover all my gray hair around my face, though it was saturated. I followed full instructions (20 minutes and 5 minutes)
Step 2 instructions does not indicate to wear gloves, however shouldn't gloves be worn to color ends or are we to keep our gloves on while waiting for 20 minutes? I recommend to add a 3rd pair of gloves to kit and to add wear gloves at step 2 Instructions. To fix the gray around my face area, may I receive a free touch up kit, asking for small amount to fix area, not a full portion. If not, I request a full refund by your 100% guarantee and please cancel my account to stop future kits. Thank you.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ceceilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyson F.
febrero 28, 2021
Not what I was hoping for
PUBLICADO POR:
Alyson F.
febrero 28, 2021
This is not the colour I was hoping for at all. It was a lot darker than I hoped it would be. I have pretty much juts gone back to my natural colour and that is not what I had in mind. It may have been a miscommunication so I will try again and hopefully we will get it right next time. Other than it not being the colour I wanted, it's a lovely colour and the coverage is great.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alyson F.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heike J.
febrero 28, 2021
Resultat nach 1.Bestellung
PUBLICADO POR:
Heike J.
febrero 28, 2021
Nicht vollständig abgedeckt, eher gering. Ich hatte schon ein Bild geschickt.
Ich hoffe mit der 2.Bestellung ein besseres Ergebnis zu erzielen.
Kann es an dicken, festen Haaren liegen?Super war, dass es keine Reizung der Kopfhaut gab.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heike J. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kaylyn
febrero 28, 2021
IT WAS BLACK
PUBLICADO POR:
Kaylyn
febrero 28, 2021
wanted a light brown to match my natural colour (I have dirty/dark blonde hair) and it literally came out BLACK. Was the most awful my hair has ever looked and ended up going to a salon paying $150+ to fix this mistake anyways. Really bad deal
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kaylyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alyssa R.
febrero 28, 2021
Developer had spilled all over box
PUBLICADO POR:
Alyssa R.
febrero 28, 2021
I've never had issues with my orders before, but when I opened my box from my latest order, I found that the cap for the ends developer was not screwed on all the way, and the liquid had spilled out all over the box.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alyssa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna J.
febrero 28, 2021
Still see gray
PUBLICADO POR:
Anna J.
febrero 28, 2021
Didn’t cover my gray as much as I had hoped. And the color came out looking a little more brown than red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer H.
febrero 28, 2021
I hate my hair color
PUBLICADO POR:
Jennifer H.
febrero 28, 2021
Iam pale and this color darkest brown with golden undertones makes my hair almost black. I had no idea it would wash me out this bad. I have naturally dark brown hair but not this dark and I have been going to the salon and getting blonde highlights vfor the last ten years due to the pandemic I can't afford to and now that I'm close to forty the grays show, the last time about a month or more ago I bought a box from a drug store of a brownish red color I sent in a pic of it. Is there anything I can do to lighten it up.please help
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Rebecca M.
febrero 28, 2021
It was ok
PUBLICADO POR:
Rebecca M.
febrero 28, 2021
It was a good color just not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
BÉATRICE F.
febrero 28, 2021
Déçu
PUBLICADO POR:
BÉATRICE F.
febrero 28, 2021
Je suis un peu déçu, car je eu commandée la première fois et c'était intéressant..a 10€.
Et la vous me faites payer 27€ un seul produit.
Alors que quand j'ai commandée la première fois 1 produit acheté et un offert à 10€!??!!🥺😱
C'est un peu de l'arnaque
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Béatrice - Nous sommes ravis de vous informer que nous offrons plein d’options pour nos clientes ! Vous pouvez choisir l’achat unique si vous préférez commander une seule fois, sinon, vous pouvez adhérer à notre service de livraisons automatiques avec tous les avantages de notre Abonnement Couleur, y compris un essai à 10 €. Nous allons vous envoyer un email, avec plus d'informations sur vos commande et notre Abonnement Couleur.
PUBLICADO POR:
Tina M.
febrero 28, 2021
If you have grey hair, this might not work for you.
PUBLICADO POR:
Tina M.
febrero 28, 2021
Given that the pandemic has made us all into our own hairdressers, I thought a hair color subscription--of sorts--would be an excellent idea. And, this service is amazing. I really appreciated the details that went into my order (ie extra pair of gloves). That said, the product itself was lacking considerably. While I liked the no-mess formula, there was not enough product to cover my roots entirely. Even the front and side sections which were fully covered came out with about 50% coverage. I have black hair, but have been dyeing it since I started going prematurely grey. I literally had to have my partner run out for hair dye from the drug store so I could look presentable the next day.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Heike B.
febrero 27, 2021
Nicht überzeugend
PUBLICADO POR:
Heike B.
febrero 27, 2021
Alles ordentlich verpackt und genau beschrieben, wie man Schritt für Schritt vorgehen soll.
Mit dem Ergebnis bin ich nicht zufrieden, die Farbe ist mir ein wenig zu dunkel, die Goldreflexe mit dem Rotton gut... aber meine Haare sind seit dem färben richtig strohig... und das ist für mich ausschlaggebend, dass die Haare nicht so strapaziert werden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heike B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lisa B.
febrero 27, 2021
Poor Coverage
PUBLICADO POR:
Lisa B.
febrero 27, 2021
I tried the product on myself and was very surprised of how poorly it covered, I read and followed the instructions to the letter but it totally failed to live up to my expectations. Due to how unsatisfied I was with the use of just one of your products I will not consider using anything else you produce and would ask you remove my details from your records with immediate effect. A very dissatisfied customer
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kate S.
febrero 27, 2021
Orange much
PUBLICADO POR:
Kate S.
febrero 27, 2021
I wanted to love my color because I loved the kit and presentation but I ended up with bronze hair. I have colored my hair a million times, am a natural blonde and never had this happen. Super bummed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lulu
febrero 27, 2021
Not sure
PUBLICADO POR:
Lulu
febrero 27, 2021
I was not fully satisfied with my hair color results. I liked the outcome of my roots, but but for the length.. not so much. It did not cover my previous color maybe after I apply it one more time??
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lulu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Hélène M.
febrero 27, 2021
Décevant !
PUBLICADO POR:
Hélène M.
febrero 27, 2021
La couleur est beaucoup plus foncé que mon choix, pourtant j'avais mis des photos. De plus j'ai des reflets roux (je déteste) alors que j'ai demandé un blond foncé doré.... Et pour finir, j'ai choisi de me colorer les cheveux pour camoufler les 5 ou 6 cheveux blancs qui sont apparus sur le haut de ma tête, mais ils vont bien, ils sont toujours là et beaucoup plus visibles vu que le reste des cheveux est beaucoup plus foncé ! Je vais devoir recommencer !!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Hélène - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Susy B.
febrero 27, 2021
Poor grey coverage and insufficient product
PUBLICADO POR:
Susy B.
febrero 27, 2021
I have hair that is just past my shoulders and quite thick. I had sent in a photo of my hair and emphasized the results i wanted to achieve. I had a friend help with application and it quickly became clear that there was not enough of the colour. We stretched it as much as possible and followed the instructions but unfortunately the results were not ideal and I still have grey visible at my temples.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeri H.
febrero 27, 2021
Great products enjoy using them but the color wasn’t for me
PUBLICADO POR:
Jeri H.
febrero 27, 2021
This color was wayyyy too copper RED for my liking.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jeri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Diana
febrero 26, 2021
Not impressed
PUBLICADO POR:
Diana
febrero 26, 2021
This is not the colour I requested at all, definitely nothing like the inspiration pictures I have sent with my request. I ordered Light Brown Copper and what it turned out to be on my head was dark brown mahogany with a tint of purple.. I'd understand if it was my roots that didn't pick up the colour but 3/4 of my hair were bleached blonde so there's no excuse for them not to turn out correctly. I had high hopes but ended up very disappointed as I had one chance to get the perfect light brown copper hair when going darker, not sure how to fix this, but it will take me a long time.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Diana - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terra D.
febrero 26, 2021
Color
PUBLICADO POR:
Terra D.
febrero 26, 2021
The color was too dark for me. However, I loved the shampoo and conditioner. They made my hair soft and manageable.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary F.
febrero 26, 2021
Colour and condition
PUBLICADO POR:
Mary F.
febrero 26, 2021
I found dark blonde was very dark. To dark. I'm going to wait till the colour washes out (A lot) before I reorder and try a light blonde colour.
I also found. Although the colour was very dark my hair was in great condition.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mary F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachel P.
febrero 26, 2021
More Red than I wanted
PUBLICADO POR:
Rachel P.
febrero 26, 2021
I wanted a rich chocolate brown - I even sent in a picture of what I wanted the color to look like and it is nothing like the picture. . . my first color ever purchased was perfect- everything after that was not good.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Marie Christine R.
febrero 26, 2021
Déçue
PUBLICADO POR:
Marie Christine R.
febrero 26, 2021
Bonjour très déçue de la couleur trop foncée pas assez Claire. Je ne vais pas continuer l achat.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie Christine - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. L’un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation ; nous espérons que nous pourrons discuter bientôt afin d’améliorer votre expérience avec nous !
PUBLICADO POR:
Julia W.
febrero 26, 2021
Grey Coverage ...
PUBLICADO POR:
Julia W.
febrero 26, 2021
It covered the grey for about a week. I did expect the great coverage to last a little longer than a week.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Park V.
febrero 26, 2021
Aucun effet
PUBLICADO POR:
Park V.
febrero 26, 2021
Malheureusement sur mes cheveux foncés, la coloration n’a eu aucun effet et ne fait aucune différence avant et après la coloration...
Bien qu’on m’ait renvoyé une nouvelle couleur plus claire, cela ne fonctionne pas (dommage car l’équipe est sympa). Je pense que les colorations proposées ne sont pas adaptées pour des cheveux noirs foncés comme moi, qui nécessitent une décoloration au préalable. Cela devrait peut être être précisé sur le site avant l’achat.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Park - Merci pour vos commentaires ; nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. En examinant votre profil, nous constatons que vous avez déjà contactés. Nous vous remercions pour vos commentaires, ils nous permettent d'améliorer constamment notre service et produits en fonction de ce que nous disent des clients comme vous. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Sara-Maude B.
febrero 26, 2021
Way too dark and ashy
PUBLICADO POR:
Sara-Maude B.
febrero 26, 2021
I asked for a nice warm dark brown colour, but it almost looked black. I understand that it is darker at first and lightens progressively, but my colour looked very ashy and dull. Not really what I asked for.
Went to my hairstylist to fix it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sara-Maude - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ann-Marie N.
febrero 26, 2021
Lovely colour but didn’t cover grey
PUBLICADO POR:
Ann-Marie N.
febrero 26, 2021
The vibrancy of the colour is great but the root colour did not cover my grey!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ann-Marie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage, however we are pleased to know that you are satisfied with the overall color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joanne W.
febrero 26, 2021
Harsh
PUBLICADO POR:
Joanne W.
febrero 26, 2021
The treatment in colour for my hair was so harsh it dried my Hair out and irritated by scalp , it Barely covered my grey And it looks like part of my hair's falling out. I will not be colouring my hair again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sherry C.
febrero 26, 2021
Not shiny
PUBLICADO POR:
Sherry C.
febrero 26, 2021
I ordered twice! My haircolor had no sheen!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Corina H.
febrero 26, 2021
Cannot seem to get the colorist to let me be the blonde girl I've always been.
PUBLICADO POR:
Corina H.
febrero 26, 2021
I'm not having much luck getting to the color I want. Initially was told I'd need to go darker strawberry to transition to the light strawberry I opted for (given that the only other color that was recommended/permitted was the same light brown that grows, free of charge, out of my head). Went dark strawberry, way too dark for my comfort but an apparently necessary stop on the way to a lighter strawberry...Also way too gold so I went elsewhere to buy toner because eSalon doesn't sell toner. (???) Explained all of this to my colorist when it came time to adjust my color and was assured that they would adjust my next order accordingly. Received notification that my new color was about to be shipped, an entirely different color as per the formula pie chart. But only color for my roots. Went back and forth with my colorist (not least because the cost of coloring my entire head had gone from $12 to $70?!?) but eSalon, to it's credit, threw in an extra bottle of color so my roots and ends would match. Colored a couple of weeks ago, new color is still really dark, and really gold. Had to go out and buy toner again. I don't understand why this is happening- it's not like I'm trying to get from black to platinum here, people. If my colorist refuses to make with the bleach this next time around I will be cancelling for good. No point spending money and taking the time to do this myself if I can't get something close to what makes me feel like me. Two stars because the packaging is beautiful, instructions are really easy to follow, and customer service always gets right back to me. Thanks!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Corina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rebecca B.
febrero 26, 2021
Light brown is almost black
PUBLICADO POR:
Rebecca B.
febrero 26, 2021
When they added mahogany to light brown in became black. Nothing they can do. I reached out twice.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lyn O.
febrero 26, 2021
You need better delivery.
PUBLICADO POR:
Lyn O.
febrero 26, 2021
It took so long to get my dye, I didn’t have enough to cover all my roots.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia L.
febrero 26, 2021
Does not last
PUBLICADO POR:
Cynthia L.
febrero 26, 2021
My last shipment was disappointing. It was a totally different color than I had from the previous month. My hair was so dark I almost cried. Then it washed off of my grays very quickly and I went and bought my old hair color from Sally’s.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cynthia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Anastasia Z.
febrero 25, 2021
The only good thing is that it covered the grey hair
PUBLICADO POR:
Anastasia Z.
febrero 25, 2021
Unfortunately, I did not get what I wanted and I what I was looking for.
I wanted lighter colour, given options were not close enough to what I want. Unfortunately, the colour appeared a bit too dark, more into the black side. I was following precisely all instructions but...
Not sure I will reorder it as there was too much of ammonium as well. I know that you will say that to colour grey hair you need ammonium... mmm... not sure, as it was well coloured in Aveda salons, definitely there was not as much of it as I got in this pack. I have not had a head ache after colouring for a long time and this time I've got it.
I know there is no one cure for everyone, I am sure there are customers with great results.
All the best to you, it is a very good idea and very well executed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anastasia Z. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you were satisfied with the grey coverage. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna D.
febrero 25, 2021
Colour stayed the same
PUBLICADO POR:
Donna D.
febrero 25, 2021
Unfortunately my hair stayed black so not sure it worked I followed all the steps and no good I’m afraid x
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa S.
febrero 25, 2021
I didn’t for me! I would not recommend it!
PUBLICADO POR:
Melissa S.
febrero 25, 2021
This arrived a few day in the mail. It’s well packaged and all. i was so excited to open it and use it. Well i finally used it and it did not work. My sister latter may hair with the solution. as in did it in small section to not miss and hair! After following the instructions it did not work! My gray hair that was pretty obvious for us to miss is still the same. I mean not even a hint of color got absorbed. The other thing is the chemical smell was so strong and it smelled for a few day after the first washing. I’m so disappointed not going to purchase again! I would not recommend this. I would stick to the one you get at the grocery or better yeg save up and have the professional do it once they open up more again!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amrei K.
febrero 25, 2021
Färben hat leider nicht funktioniert.
PUBLICADO POR:
Amrei K.
febrero 25, 2021
Ich habe eine Intensivtönung bestellt und diese wie in der Beschreibung benutzt. Leider haben meine Haare die Tönung nich angenommen, es ist nicht mal ein kleiner Schimmer zu erkennen. Super schade bei dem Preis.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Amrei K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Claudia F.
febrero 25, 2021
Statt aschblond rotblond
PUBLICADO POR:
Claudia F.
febrero 25, 2021
Leider genau das bekommen, was ich nicht wollte
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Malia S.
febrero 25, 2021
Still too red
PUBLICADO POR:
Malia S.
febrero 25, 2021
And gray not at all well covered. Typically the color is spot on with good coverage, but this time something just wasn't right.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
D M.
febrero 25, 2021
Great color but lasts 2 weeks before grays appear and color fades out
PUBLICADO POR:
D M.
febrero 25, 2021
Like the way my hair feels and the hair color does not have a strong ammonia color.
Wash my hair every other day.
Gray coverage lasts 2 weeks then return. Have tried root touch up and same is true.
Follow all of the directions but still feel the color fades too quickly. At the salon the color lasts 5 weeks but the color is never right since my favorite stylist retired.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
D M. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sabine G.
febrero 25, 2021
Farbe schön; deckt weiß nicht ab
PUBLICADO POR:
Sabine G.
febrero 25, 2021
Die Farbe ist heller und honigfarbener als erwartet. Leider werden weiße Haare gar nicht abgedeckt. Dabei war dies der Grund die Coleration zu bestellen. Somit viel Aufwand für Nichts-muss nun doch mal zum Friseur!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine G.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
stephanie B.
febrero 25, 2021
Wasn't what I asked for
PUBLICADO POR:
stephanie B.
febrero 25, 2021
I've been asking to even out my hair for months and they keep sending the same thing so I am wasting my time. It's not covering or changing anything, my hair looks the same before and after I color it.
I used to love them but not anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Juan SM H.
febrero 25, 2021
Not the color I expected at all
PUBLICADO POR:
Juan SM H.
febrero 25, 2021
This is not the color I expected at all. I am a complete red head with dark brown roots instead of the light brown with hints of red that I requested. My hair looks insane.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joanna S.
febrero 24, 2021
Not the right color
PUBLICADO POR:
Joanna S.
febrero 24, 2021
Asked for lighter shade and they sent me a darker shade and turned it brown
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joanna S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pam B.
febrero 24, 2021
brush missing
PUBLICADO POR:
Pam B.
febrero 24, 2021
colour was ok. but I was supposed to get a brush which was not in the packeage when I opened it
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pam B.- Thank you for reaching out to us here at eSalon! I am very sorry for the inconvenience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
MaPo
febrero 24, 2021
Unfortunately not for me
PUBLICADO POR:
MaPo
febrero 24, 2021
Ive had 3 attempts with esalon. I wanted a nice medium copper red. First time it was more rose gold and faded very quickly, got in touch and they changed the colour, but again it was still more rose gold than copper, changed the colour again but still not happy with it. I’ve now gone back to box dye. Shame really, because the idea is great.
And the satisfied or money back obviously doesn’t count, because I had to pay for all 3 of mine and none of them left me feeling satisfied with my colour.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
MaPo - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! We truly appreciate your feedback.
PUBLICADO POR:
Michelle K.
febrero 24, 2021
Not worth the price
PUBLICADO POR:
Michelle K.
febrero 24, 2021
The color was fine, but it wasn't any better than what I buy at the store for less than half the price.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christine K.
febrero 24, 2021
Hated it!
PUBLICADO POR:
Christine K.
febrero 24, 2021
This did I not cover one gray on my head. I filled out I didn’t want any red or grassiness and that’s the only thing this color was! It was so bad I had to buy a drug store box color to fix it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Karina B.
febrero 24, 2021
Grey hair coverage
PUBLICADO POR:
Karina B.
febrero 24, 2021
It didn't cover the grey very well so was disappointing this time. Hopefully I can get it adjusted for next time
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karina B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zoe B.
febrero 24, 2021
Not covering my greys anymore
PUBLICADO POR:
Zoe B.
febrero 24, 2021
This was my 3rd colour and unfortunately, I have decided not to order again as the colour fades off my grey hair in 2 to 3 weeks. Such a shame as I love the idea of a bespoke colour. I have had to go back to a box dye until my hair salon re-opens.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Zoe B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Doris S.
febrero 24, 2021
colour the grey roots
PUBLICADO POR:
Doris S.
febrero 24, 2021
The first time I bought the colour it worked really well but the most recent application did not work so good. I only want to cover the grey which it did but for only a week whereas the previous time it lasted much longer. Maybe I should leave it on for longer than 15 minutes? Thank you.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Doris S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jillene B.
febrero 24, 2021
Not for me
PUBLICADO POR:
Jillene B.
febrero 24, 2021
I've used eSalon 3 times to color my roots & it's given me 3 different colors. I had to go to a salon to correct & blend. Super expensive lesson
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jillene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection
PUBLICADO POR:
Temyia J.
febrero 24, 2021
Hair unchanged
PUBLICADO POR:
Temyia J.
febrero 24, 2021
I was so very excited to get my first hair coloring! But I was very disappointed. My hair did not change. I followed the directions and did everything. I was going from black to auburn, and my hair just didn’t change.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Temyia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley P.
febrero 24, 2021
Unsatisfied with color
PUBLICADO POR:
Ashley P.
febrero 24, 2021
The color I requested did not come out the way I expected and din't cover my roots every well at all. In fact, when I was done, I didn't see much difference between my before and after. I communicated this back to eSalon and never got a reply...
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heidi C.
febrero 24, 2021
Grays reappear
PUBLICADO POR:
Heidi C.
febrero 24, 2021
Ok after less than a week the grays at my hairline reappear. I use a brush and feel I do a good job atcthose roots around my ears , but they show thru way too soon!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Heidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristy C.
febrero 24, 2021
Not worth the money
PUBLICADO POR:
Kristy C.
febrero 24, 2021
Does not cover gray hair well.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Vera S.
febrero 24, 2021
Verspätete Lieferung
PUBLICADO POR:
Vera S.
febrero 24, 2021
Kam erst heute!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vera S. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung spät erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Siobhan B.
febrero 24, 2021
Waste of time
PUBLICADO POR:
Siobhan B.
febrero 24, 2021
I coloured my hair with a copper brown. I started with a couple of greys and my hair is a medium brown. After following the instructions to the letter I still have medium brown hair that has a cheap red tinge in the sun but is still brown in every other way except for the greys that are still visible. The worst hair dye I have ever used.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Siobhan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda F.
febrero 24, 2021
Still too dark
PUBLICADO POR:
Linda F.
febrero 24, 2021
This time I did my roots first for 40 minutes and then the rest for 5-10 minutes. It covered my roots really well, but the rest of my hair came out too dark. I even watered down the last of the solution and the rest of my hair is too dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Gennifer M.
febrero 24, 2021
Wrong shade for me
PUBLICADO POR:
Gennifer M.
febrero 24, 2021
I love the overall coverage of the color but the color is not the right shade for my skin color it makes my face look red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gayle H.
febrero 24, 2021
I’m not sure this color is working for me
PUBLICADO POR:
Gayle H.
febrero 24, 2021
I’m not sure this color is working for me. My hair is very damaged and I think it’s because I am dying my hair two lights. I need to speak to someone and reconsider my hair color. I feel that without enough pigment been play down my hair is just becoming weak and broken and frizzy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gayle - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Antoinette G.
febrero 24, 2021
Easy to Use
PUBLICADO POR:
Antoinette G.
febrero 24, 2021
It’s super easy to use but after a week it washed out to where you could see my grey hair!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Antoinette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Patricia T.
febrero 24, 2021
didn't cover my gray hair.
PUBLICADO POR:
Patricia T.
febrero 24, 2021
I loved the product my hair got soft and shiny but unfortunately it didn't cover my gray hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy H.
febrero 23, 2021
Wish I hadn't
PUBLICADO POR:
Cindy H.
febrero 23, 2021
I have tried three times to get this color right. It seems like the very friendly people I talk to don't really hear or pass on what I say. Despite small tweaks each of the three times, the "demi" permanent medium blonde color seems to permanently turn my hair coppery red. Wish I could undo it but the only solution I was offered this last time was to order another set to which that they would add more blue. Wondering why that wasn't done previously.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts and they're currently working on adjusting your color to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
hayley H.
febrero 23, 2021
Wasn't the colour I wanted
PUBLICADO POR:
hayley H.
febrero 23, 2021
Not even the same colour and my roots are lighter
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
hayley H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alma G.
febrero 23, 2021
Asphyxiating
PUBLICADO POR:
Alma G.
febrero 23, 2021
Chemical smell during final coloring stage in shower was asphyxiating
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Alma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Chantel G.
febrero 23, 2021
Color was not even close
PUBLICADO POR:
Chantel G.
febrero 23, 2021
I ordered medium blonde intense copper. The results turned out medium blonde with light brown tone. Very unhappy. I followed directions right and still turned out a ugly color. Had to go to the store and get blonde highlights to fix it. I would not recommend. This is my 2nd time trying esalon and both times very disappointing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
April S.
febrero 23, 2021
horrible service
PUBLICADO POR:
April S.
febrero 23, 2021
I order this kit 2 times the first time it was beautiful came out great didnt cover the grey like I was hoping for but it was good. Then my husband set up a subscription for valentines day for me and got the Darkest brown with intense purple my the top of my hair turned light brown with a red tint and the rest of it was dark brown no purple at all drugstore purple box dye would off game me a better color then this. I got ahold.of Sarah and she was completely rude not helpful at all ended our chat in the middle of the conversation she went and turned off my plan without asking me if I wanted her I never told her to do that when I went in there to get a hold of the specialist they were offered me a free set so I could explain what happend and try again. Now let me tell you I dont care about the money it was 11$ to start with and much cheaper then a salon so money is not a issue I would even pay for shipping if I had thats not the issue the issue is that the customer service girl Sarah was TRIBBLE.. good luck in the future hopefully you never have to speak to her you won't get anything resolved
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela T.
febrero 23, 2021
Color way off
PUBLICADO POR:
Angela T.
febrero 23, 2021
What was suppose to be a light auburn blonde turned into Phoenix Red, I mean it was red! Clifford the big red dog red. I ended up toning with a wella toner afterwards and luckily it toned it down enough.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Dara S.
febrero 22, 2021
Do NOT Buy
PUBLICADO POR:
Dara S.
febrero 22, 2021
I was impressed when I received my order as it came nicely packaged. I took a test strand and applied the product for 30 minutes. When I washed it out, the strand was orange and brassy. I made it clear to the colorist that there was no existing color in my hair and that I did not want any brassiness. I even purchased a toner. Anyway the color was brutal. I was not given the opportunity to receive a refund when I sent pictures of the strand test. I was immediately told that the color I bought would be modified. I received the new order and performed a strand test. This time, the color went on like purple and when I washed it out, it was a darker brass. When I reached out to the company for a refund, I was advised that since I had received their complimentary reformulation, they are unable to issue a refund for the order. Per their satisfaction guarantee, they offer a complimentary reformulation or a refund. (This explains the quick response to my email with no option of a refund). I am NOT happy and my money should be refunded regardless if I had a reformulation.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Angie L.
febrero 22, 2021
Changed colour
PUBLICADO POR:
Angie L.
febrero 22, 2021
The colour is not staying on my hair, getting better results with a semi permanent colour shampoo
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Angie L. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heidrun S.
febrero 22, 2021
Alle grau-weise Haare nicht abgedeckt
PUBLICADO POR:
Heidrun S.
febrero 22, 2021
Alle grau-weise Haare nicht abgedeckt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heidrun S.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Anja B.
febrero 22, 2021
Hat grau nicht abgedeckt
PUBLICADO POR:
Anja B.
febrero 22, 2021
Ich war überhaupt nicht zufrieden und habe deshalb nicht neu bestellt. Umso überraschter war ich heute, als ich gesehen habe, dass ich angeblich ein Abo abgeschlossen hätte.
Das grenzt für mich an Betrug und Bauernfängerei!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja B. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat und für die Verwirrung. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Nina B.
febrero 22, 2021
Farbe leider nicht wie erwartet
PUBLICADO POR:
Nina B.
febrero 22, 2021
Das Set ist wunderschön & sehr liebevoll eingepackt :-)
Beim Färben selbst sollte man auf jeden Fall auf gute Belüftung achten, weil der Geruch recht aggressiv in der Nase, in den Augen und beim Atmen brennt.
Leider ist die Farbe nicht so geworden wie auf dem Vorschaufoto angegeben. Auf diesem sah sie deutlich heller aus. So ist sie im Enddefekt maximal eine Viertel Nuance als meine Naturhaarfarbe geworden, schade.
Aber vielleicht klappt es ja bei der nächsten Bestellung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nina S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cheryl F.
febrero 22, 2021
Didn't completely cover :-(
PUBLICADO POR:
Cheryl F.
febrero 22, 2021
For some reason the hair color didn't cover evenly. I followed the instructions. I timed the roots for 15 minutes, then finished the application and left it on for the recommended 5 minutes. Not sure if I should I have left it longer.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Catherine C.
febrero 22, 2021
Too dark
PUBLICADO POR:
Catherine C.
febrero 22, 2021
The product was easy to apply, however it is much to dark. When I took the quiz I uploaded a photo so I really don't know why it's so dark. I said my hair colour was light brown and it come out dark brown.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is very important to us. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
PUBLICADO POR:
Marion C.
febrero 21, 2021
Terriblement déçue
PUBLICADO POR:
Marion C.
febrero 21, 2021
Bonjour,
Je n ai eu que pour la racine et voilà très déçue du résultat... je pense arrêter esalon... je n avais pas de roux sur mes racines forcément et là ça tire su Le Roux et comme rien a mettre saus à la toute fin sur les longueurs et bien j ai toujours les reflets roux... une couleur pour rien à part empirer j aurais mieux fait de rien faire. Si aucun geste et fait j annule mon abonnement. Et l étoile c est juste l histoire de dire
Cordialement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marion - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Votre satisfaction est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs ; nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Gabi K.
febrero 21, 2021
zu viel dunkelblond enthalten
PUBLICADO POR:
Gabi K.
febrero 21, 2021
Die Haare sind zwar komplett abgedeckt, aber leider total strohig.
Also: Farbe gut
Pflege zwar vorhanden, hilft aber nicht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabi K. - vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Mandy
febrero 21, 2021
Light Brown Custom Made Colour
PUBLICADO POR:
Mandy
febrero 21, 2021
The box arrived with instructions very nicely.
However, when ordering I indicated that I wanted to get rid of the red tone in my hair and when I added the colour it just did the same. Now I have this red tone all over and need to re-do the whole process. Am not happy.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mandy. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyne F.
febrero 21, 2021
Teinture tiens pas
PUBLICADO POR:
Evelyne F.
febrero 21, 2021
Bonjour la teinture ne tiens pas au bout de 8jours les cheveux blancs reviennent.. Trop chère pour ce que c est...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Evelyne - Merci de votre commentaire ; nous sommes désolés pour cet inconvénient ! Savez-vous que nous pouvons ajuster chaque formulation sur-mesure afin de mieux couvrir les cheveux blancs ? Nous serions heureux d’ajuster votre formulation ; vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
Linzi F.
febrero 21, 2021
Sadly disappointed
PUBLICADO POR:
Linzi F.
febrero 21, 2021
Was excited about this colour opportunity at home and enthusiastically recruited my wife to assist with colouring.
Root colour was nice, not a huge amount of colour definition but enough, a nice colour and credit to the wife for doing a decent root stretch. Ends colour, poor. It's given a warmer tone but not the colour I wanted at all, it's barely noticeable and my hair feels dry to boot. Generally disappointed and not sure I'll order again in all honesty. Have had better results with home box dyes.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Linzi F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lea D.
febrero 21, 2021
Pas ce que je souhaitais, vraiment trop foncé.
PUBLICADO POR:
Lea D.
febrero 21, 2021
La couleur est trop foncée, trop de châtain et pas assez de cuivré. L'odeur à l'application est très forte, heureusement, le shampoing et après shampoing rattrape car très bon parfum. En revanche, très simple à appliquer, très bien expliqué.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lea - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous travaillerons avec vous pour réaliser vos objectifs de couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Faith S.
febrero 21, 2021
My roots didn't take the color at all
PUBLICADO POR:
Faith S.
febrero 21, 2021
My roots did not take the color. I've never ever had this issue with hair color before. Very dissatisfied.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Faith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie D.
febrero 21, 2021
Decue
PUBLICADO POR:
Julie D.
febrero 21, 2021
Jusque la satisfaite, mais pour le coup j ai reçue une couleur avec un ton trop rouge et foncé( blond cuivré intense) , l inverse de ma demande initiale, sans réponse depuis 10 jours de l equipe qui pourtant est très réactive en tant normal.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Julie - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue ! Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs. En examinant votre profil, nous constatons que nous avons répondu à votre email. N'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Rosana H.
febrero 21, 2021
Too dark
PUBLICADO POR:
Rosana H.
febrero 21, 2021
The colour was too dark for what I ordered and it didnt cover my greys, even thought I just have few of them
Quite disappointing
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rosana H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janice N.
febrero 21, 2021
Will not use again
PUBLICADO POR:
Janice N.
febrero 21, 2021
Since I used this product my hair has been breaking off and falling out. I was not very satisfied with the color but losing my hair is a lot more upsetting than not getting exactly the color I wanted. Since my hair is falling out it doesn't really matter what color it is, I guess.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Janice - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Brandy T.
febrero 21, 2021
All wrong
PUBLICADO POR:
Brandy T.
febrero 21, 2021
The color turned out closer to a lighter brown and didn’t cover my grey. I will now have to wait color again with the brand I generally use so that I don’t over process my hair. Should have known better than to try something new. Not happy with the out come and with the your product.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Brandy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Heather B.
febrero 21, 2021
Too dark/no gray coverage
PUBLICADO POR:
Heather B.
febrero 21, 2021
Ugh. This is way too dark (nearly black) and didn’t even touch my grays.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Crystal A.
febrero 21, 2021
What a mess!
PUBLICADO POR:
Crystal A.
febrero 21, 2021
I was sent two different colors instead of matching colors for my roots and my ends.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lori L.
febrero 21, 2021
It was okay
PUBLICADO POR:
Lori L.
febrero 21, 2021
It was okay, the smell was pretty intense and my hair got really staticy after coloring but im going to try for a couple of months before i decide if i will continue with esalon or not. Also, i requested a color change and no one has gotten back to me, i would like to put my order in early but i need to find out if they are able to accomodate my request or not. So far...everything is just okay.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Shannon J.
febrero 21, 2021
Hair turned orange.
PUBLICADO POR:
Shannon J.
febrero 21, 2021
I should have know when my “personal” colorist gave me canned responses to all of my inquiries. Definitely going to a salon to get it fixed. Do not recommend.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
PASCALE H.
febrero 21, 2021
Couleur
PUBLICADO POR:
PASCALE H.
febrero 21, 2021
Bonjour je laisse poser ma coloration mais sur les temples j'ai toujours les cheveux gris où blanc et mes cheveux sont rêches
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nous sommes navrés d'apprendre que nous ne sommes pas parvenus à vous satisfaire. Notre équipe vous contactera dans un instant par email afin de vous assister davantage. Nous serons ravis de modifier votre couleur afin de mieux couvrir les cheveux blancs. Nous vous remercions de voter confiance !
PUBLICADO POR:
joanna G.
febrero 21, 2021
Too dark
PUBLICADO POR:
joanna G.
febrero 21, 2021
I just found this colour too dark for my face
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
joanna G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Isabell W.
febrero 20, 2021
Ärgerlich
PUBLICADO POR:
Isabell W.
febrero 20, 2021
Farbe + Entwickler in dem Set reichen hinten und vorne nicht aus! Ich hatte angeben dass ich viele und dicke Haare habe. In der der ersten Antwort Mail schrieb man mir, mein Set sei nur für eine Ansatz Färbung gedacht (ich wollte einen komplett neuen Farbton erzielen) und wenn ich die Farbe in den Längen auffrischen wolle, könne ich ja noch ein weiteres Produkt bestellen. In der zweiten Antwort hiess es, das Set sei sehr wohl für eine komplett Färbung gedacht. Wenn ich das Set zurückgebe, bleibe ich auf den Versandkosten sitzen, obwohl der Fehler nicht bei mir liegt. Tolle Erfahrung!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Isabell W. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Pola B.
febrero 20, 2021
Total disaster
PUBLICADO POR:
Pola B.
febrero 20, 2021
I’ve ordered dark brown with golden undertones... I followed the instructions precisely and what I’ve got is a pure black helmet. I wanted to cover my greys, this didn’t happen either. My hair is dry like straw. I’m sooo disappointed. :-(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pola B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kerrie P.
febrero 20, 2021
Doesn’t cover grays
PUBLICADO POR:
Kerrie P.
febrero 20, 2021
I am very disappointed since thus hair color didn’t cover my grays. I will now have to wait a couple of weeks and die my hair again. Waste of money
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kerrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Madison V.
febrero 20, 2021
Not the color I ordered
PUBLICADO POR:
Madison V.
febrero 20, 2021
My hair is a dark blonde, and I wanted to go lighter so I ordered a medium blonde specifically asking to go lighter off the photos I sent in. I was disappointed when I tested the color on my hair and it turned darker! It was not at all the color that was shown on the description. Unfortunately, I cannot recommend this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Madison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lina S.
febrero 20, 2021
Absolutely never again
PUBLICADO POR:
Lina S.
febrero 20, 2021
The color is soooo dark and my once soft shiny hair is full and ROUGH
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Latricia M.
febrero 20, 2021
Dislike for the dye did not cover grey
PUBLICADO POR:
Latricia M.
febrero 20, 2021
I requested grey coverage but the dye did not change or cover my grey at all. I am requesting a refund for I had plans yo go out but this was a disappointment to what you claim this product was guaranteed to to provide.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Latricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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