The service to get my colour organised and sent out to me was fantastic and all done much faster than I expected.
However, one of my concerns was stubborn greys that weren't being covered by the supermarket brands. The colour match was great, but sadly, despite following the application instructions, most of my stubborn greys still remain.
It is also a very messy and fiddly experience (that I may have gotten better with practice over time) - having applied home hair colours for years, I struggled to apply it in the way suggested, and the final colour rinse step absolutely covered my bathroom in the colour (I am still finding it to clear up today).
Overall, not a bad product at all, but for the price vs the result, I shall stick to the supermarket brands.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gemma R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tatjana H.
marzo 10, 2021
Blasse Farbe , stinkt unerträglich beim mischen
PUBLICADO POR:
Tatjana H.
marzo 10, 2021
Leider ist die Farbe nicht zu meiner Zufriedenheit ausgefallen, sie ist eher ein Kupferstich,
Eigentlich wollte ich einen Roten Ton
Ich habe mir die Haare ganz genau nach derAnweisung von einer Friseurin machen lassen damit nichts falsch gemacht wird , leider hat der Ansatz nicht so gezogen und ist deshalb auch noch blasser als der Rest der Haare, leider, schade!
Mich haut dieser Farbton nicht vom Hocker, habe mir etwas besseres vorgestellt und werde demzufolge lieber wieder meine Alten Haarfarben benutzen,
War leider eine große Enttäuschung, da mir die Farbe auch nicht so gut steht aber vielleicht liegt das auch im Auge 👁 des Betrachters
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tatjana H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Joseph F.
marzo 10, 2021
I no longer want to be part of eSalon. It is too expensive for me.
PUBLICADO POR:
Joseph F.
marzo 10, 2021
Please cancel any further orders, I will not accept them.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joseph - We’re truly sorry that our color did not meet your expectations for the cost. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jill F.
marzo 10, 2021
I requested a change to my color, but
PUBLICADO POR:
Jill F.
marzo 10, 2021
I requested a change to my color, but when I received it... no change!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ana M.
marzo 10, 2021
Need more!
PUBLICADO POR:
Ana M.
marzo 10, 2021
Amount is too small. Wish the bottles were fuller.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Ana- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sylvie J.
marzo 10, 2021
Déçue
PUBLICADO POR:
Sylvie J.
marzo 10, 2021
La couleur est jolie mais j'ai un problème avec le produit, environ 1/4 est resté dans le flacon. Le flacon ou le produit est trop épais
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie J. - Merci d'avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que vous ayez rencontré des difficultés lors de l'application de votre coloration. Nous allons revenir vers vous par email afin de vous conseiller au mieux. À très vite !
PUBLICADO POR:
Angela J.
marzo 10, 2021
Unexpected Results
PUBLICADO POR:
Angela J.
marzo 10, 2021
I thought the color would come out differently.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cheryl M.
marzo 10, 2021
It’s ok.
PUBLICADO POR:
Cheryl M.
marzo 10, 2021
I liked the actual color. But it dries my hair out so much I have to take a break from using it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cheryl - We're truly sorry that our color did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Margarita O.
marzo 10, 2021
Not a good match
PUBLICADO POR:
Margarita O.
marzo 10, 2021
I purchased this product thinking it was going to match my current color but unfortunately it didn't work. The color is not strong enough to cover my grey hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natalie J.
marzo 10, 2021
Unfortunately not strong enough for my many greys
PUBLICADO POR:
Natalie J.
marzo 10, 2021
The product itself and packaging etc is great. The colour itself was a good match, however just wasn’t strong enough to cover all my greys! So I be back at my hair salon as soon as they open!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natalie J. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeannette G.
marzo 9, 2021
Roots Only
PUBLICADO POR:
Jeannette G.
marzo 9, 2021
Color really poorly done: very, very brassy and red. Wish I had gone to the salon.
I wanted to darken my hair from light blonde to medium blonds - closer to my natural dark blonde color, but they sent a roots only kit. Not what I wanted at all. I don't even really have roots to color.
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PUBLICADO POR:
Dawn D.
marzo 9, 2021
Color did nothing!
PUBLICADO POR:
Dawn D.
marzo 9, 2021
I applied my color and it didn’t change anything. Very disappointed since it didn’t even color my grays that were coming out. Very much disappointing. I ended up putting a L’Oréal color on and it colored my hair as I wanted... Not sure what happened with the E salon color. This was my first ever order, as well.
Update 3/8/21
Thank you, I do see now where you are allowing myself to reorder a new color for free. I thank you so much! Great customer service, thank you again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beate H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Célia L.
marzo 9, 2021
Très déçue
PUBLICADO POR:
Célia L.
marzo 9, 2021
Je n’ai jamais reçu ma commande
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Célia - Nous sommes désolés d'apprendre que votre commande ne soit pas arrivée. Nous serons ravis de vous assister davantage et vous la renvoyer. Nous vous avons envoyé un email ; nous restons à votre disposition et merci encore de nous avoir informés.
PUBLICADO POR:
Susan M.
marzo 9, 2021
Oh dear
PUBLICADO POR:
Susan M.
marzo 9, 2021
When I used this for the first time, and I mean the first time I have ever coloured my hair at home, I was pleasantly pleased
Sadly it's not remained as it it did initially
It's a permanent root colour which is now washing out in patches 🤔🤔🤔
I may or may not repurchase
I have a feeling if I do it will be in desperation at not being able to get to the hairdressers
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
karen S.
marzo 9, 2021
Roots only?
PUBLICADO POR:
karen S.
marzo 9, 2021
I need all-over hair color. Color for the roots - so what do i do with the rest of my washed out color-just leave it?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by your color kit contents. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxie S.
marzo 9, 2021
Struggling getting it right!
PUBLICADO POR:
Roxie S.
marzo 9, 2021
After 3 attempts and adjustments for my base root color, I finally had to go into my stylist, spend the $200 to have her do an all-over color-correct to bring it back to the ash blonde that I've been trying to achieve using your product. I'm disappointed that I wasn't able to get the color right... At first it seems right, then as it fades it turns very orangy and brassy... Love the shampoo & conditioner which I'll continue to use. I know blonde colors are a bit more challenging. I just can't risk trying it again. May come back around in the future. Thanks for trying!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roxie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sara K
marzo 9, 2021
Their signature product is just okay
PUBLICADO POR:
Sara K
marzo 9, 2021
First the good - nicely packaged. The color comes on a little thick so it doesn’t run.
The okay - everything else. I’ve gotten better coverage for my grays from the store. I’ve used eSalon now a few times and feel like it just does an okay job of covering grays (even after adjusting the formula for grays). I do like the color, I’m just not sure it’s worth the trouble and cost to continue with this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dian B.
marzo 9, 2021
Poor customer service
PUBLICADO POR:
Dian B.
marzo 9, 2021
I initally got a end and root color bottle. The roots made my hair more of a reddish/copper color., than the ends color. I called a few times and asked for the color to be the same. A few weeks ago I called, asked about the reddish color I see immediately when I put on the color. No response. I asked to speak to the colorist who helped me months earlier. I was asked if I wanted to talk to someone else. I replied no. I explained 1 bottle that was last sent was not enough to color my entire head of hair. (at first it was 2 bottles). I waited for the colorist to contact me. I then had to leave town to take care of someone. I returned, found a few calls on my landline from eSalon. No emails, as I would have seen on my cell phone email.. Now I get a box with ONE bottle to color my entire head of hair. The follow-through is lacking. Because of the lack of communication I am returning the product. A call or email to eSalon should get a person to listen and help the customer to find a resolution AND it would be nice to follow-through, especially if there was a concern. In this last experience, an email from the colorist BEFORE they sent another box would be customer service.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Dion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Caitlin T.
marzo 9, 2021
Literally stinks
PUBLICADO POR:
Caitlin T.
marzo 9, 2021
Dark ash blonde does not equal a redhead.
15vol doesn't lift and deposit at the same time and definitely don't apply to your scalp first unless you want awful root glow. My hair smelled terrible for 2 weeks after.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Caitlin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
PUBLICADO POR:
Cherie P.
marzo 9, 2021
Color brassy
PUBLICADO POR:
Cherie P.
marzo 9, 2021
Color brassy but love how healthy my hair feels
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cherie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ivey L.
marzo 9, 2021
My experience
PUBLICADO POR:
Ivey L.
marzo 9, 2021
Very upset! I was sent what I had ordered. However, the light blonde color was anything but light. It was medium to dark blonde. And it took a month to get it. It had to be resent. So it took a month.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ivey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
lori D.
marzo 9, 2021
Coverage
PUBLICADO POR:
lori D.
marzo 9, 2021
My greys are back within two weeks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sandy M.
marzo 8, 2021
Not even close to the colour pictured.
PUBLICADO POR:
Sandy M.
marzo 8, 2021
The colour was described as dark brown with warm tones. I now have a hideous red/purple hair colour which is closer to black than brown.
I’ve compared it to the photo online and there is no resemblance. Very disappointed and have now purchased additional products elsewhere to remove the colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica S.
marzo 8, 2021
Too dark
PUBLICADO POR:
Monica S.
marzo 8, 2021
Way too dark color. My hair isn’t any form of blonde. It’s a shit brown. Now I have to spend more money to go to a salon to correct this mess. I want my money back.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Monica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elizabeth J.
marzo 8, 2021
Strawberry
PUBLICADO POR:
Elizabeth J.
marzo 8, 2021
I my color is strawberry blonde and I want itbetween light blond an very light blonde. I follow direction and it still comes out strawberry blonde. I can buy platinum blonde from walmart for 7 dollars and the color is fine. This is the 3rd time from you and it is still too much red hue for my taste. I need this corrected or cancel my subscription.you say satisfaction guarantee and I am not satisfied.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Krista L.
marzo 8, 2021
Overall I like it.
PUBLICADO POR:
Krista L.
marzo 8, 2021
The coverage is great, it covered all my grey hairs and is lasting. The color is pretty but a smidge lighter than my current color. The feel of my hair post dying isn’t great. It’s dried out and crusty.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rosa T.
marzo 8, 2021
Just ok
PUBLICADO POR:
Rosa T.
marzo 8, 2021
The colour washed out after 2 washes
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rosa T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon S.
marzo 8, 2021
Wasn’t happy
PUBLICADO POR:
Sharon S.
marzo 8, 2021
Was not what I had requested... wanted ash blonde without yellow or gold in it... my hair was definitely golden blonde...
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jasmine M.
marzo 8, 2021
Déçu
PUBLICADO POR:
Jasmine M.
marzo 8, 2021
Mes cheveux sont devenus très sec depuis la coloration
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jasmine - Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes ! Nous vous avons envoyé un email, nous serons ravis de vous offrir un produit qui vous aidera à résoudre ce problème ; chaque cliente est importante et nous sommes impatients de vous proposer un produit qui répondra à vos besoins !
PUBLICADO POR:
Ruby C.
marzo 8, 2021
Awful
PUBLICADO POR:
Ruby C.
marzo 8, 2021
Well my hair has not changed colour at the top and has just turned grey at the bottom. Waste of money.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ruby C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Whitney W.
marzo 8, 2021
did nothing
PUBLICADO POR:
Whitney W.
marzo 8, 2021
I received my color, follow the directions exactly. After 30 minutes, I washed it out and nothing. Absolutely no color deposited on my hair. I am so disappointed
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Whitney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Xxxx
marzo 8, 2021
Cancel Subscription
PUBLICADO POR:
Xxxx
marzo 8, 2021
I didn't order second set!
But yet have been charged!
If this didn't happen I would have maybe considered reordering!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Casey K.
marzo 8, 2021
Horrible
PUBLICADO POR:
Casey K.
marzo 8, 2021
Had to get to a professional salon cost me 3oo to fix my hair and I have to go in one more time. I was told hair color given is for older woman to cover grey
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Casey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda T.
marzo 8, 2021
Please just go to the salon
PUBLICADO POR:
Amanda T.
marzo 8, 2021
I have a hard time believing eSalon personalizes dye mixtures. I specifically detailed what I did not want from this dye and what I got was exactly that. The color didn't look like what I chose, and it was uneven on the roots and length. Don't use this.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Louisa R.
marzo 7, 2021
Very dissapointed
PUBLICADO POR:
Louisa R.
marzo 7, 2021
I have a few grey hairs and i was very disappointed that after following the instructions to the letter the dye did not colour them. I had also requested a warm toned brown instead my hair came out near black.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Louisa R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jacqui H.
marzo 7, 2021
Rip off!
PUBLICADO POR:
Jacqui H.
marzo 7, 2021
Developer bottle damaged and leaked so never able to use, also was not aware of the ‘plan’ they put you on and how to cancel it, rip off!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jacqui H. -Thank you for reaching out! We are so sorry to hear your order arrived damaged. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order.
PUBLICADO POR:
Jin D.
marzo 7, 2021
Disappointing
PUBLICADO POR:
Jin D.
marzo 7, 2021
A lot of work to be disappointed in the end, finished colour Is not what I asked for. How do I cancel this subscription?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jin D.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diane M.
marzo 7, 2021
Horrific!!!
PUBLICADO POR:
Diane M.
marzo 7, 2021
After following the instructions to the letter, I now have blue/green/grey hair!!! So angry!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lenore Z.
marzo 6, 2021
sort a dissapointed.
PUBLICADO POR:
lenore Z.
marzo 6, 2021
My first order and the bottle of color leaked all over the box. :(
Esalon took care of this. Their customer service is amazing!!! :)
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bernadette F. - Merci pour votre commentaire ! Nous serions heureux d'ajuster votre coloration sur-mesure selon vos besoins afin d'atteindre vos objectifs couleur. Nos experts coloristes vous ont contactés par e-mail et se feront un plaisir de vous aider !
PUBLICADO POR:
Andrea L.
marzo 6, 2021
Lovely kit
PUBLICADO POR:
Andrea L.
marzo 6, 2021
For some reason my grey roots have gone a brassy yellow even though I bought a mid rein colour
Had to buy another box colour to rectify
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Andrea L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Samadhi W.
marzo 6, 2021
No change to my natural hair colour at all
PUBLICADO POR:
Samadhi W.
marzo 6, 2021
I just did my colour today after been so excited for the whole week .but unfortunately my hair is just the same colour as before. Will not use them again. So disappointed 😞
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Samadhi W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jane H.
marzo 6, 2021
Grey coverage
PUBLICADO POR:
Jane H.
marzo 6, 2021
This did not cover my outgrowth of grey hair which is now almost 2”. Very disappointed! And I followed directions exactly.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gemma B.
marzo 6, 2021
Fantastic set
PUBLICADO POR:
Gemma B.
marzo 6, 2021
I love how easy this was and everything catered for. The colour wasn’t right for me as trying to get red out of hair and now got red back. However the whole experience would be good for someone who isn’t trying to colour correct hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gemma B.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Helen H.
marzo 5, 2021
Sends my hair orange
PUBLICADO POR:
Helen H.
marzo 5, 2021
I’ve stopped using these products as despite salon adjusting the dye it sends my brown hair an awful shade of orange
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Helen H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
CLAUDE C.
marzo 5, 2021
Déçue par la composition.
PUBLICADO POR:
CLAUDE C.
marzo 5, 2021
Je n'ai fait que la première coloration sur cheveux longs et malgré la fenêtre ouverte j'ai eu beaucoup de mal a supporter les vapeurs (d'ammoniaque je pense). Je dois faire les racines ce Week end et j'appréhende à l'avance, en sachant qu'il ne fait pas très chaud en ce moment, est ce que je laisse la fenêtre fermée et j'étouffe ou est ce que j'ouvre la fenêtre et j'attrape froid ?
Je ne vais pas pouvoir continuer et je serai obligée d'aller chez un coiffeur ou acheter un produit sans ammoniaque.
Désolée.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Claude - Merci de nous avoir contactés ! Nous sommes désolés pour la gêne occasionnée pendant l’application de votre coloration, et nous vous remercions d’avoir partagé vos avis ; ils nous permettent d'améliorer constamment notre service et nos produits. Nous vous avons envoyé un email avec plus d'informations. Si cela peut vous intéresser, nous proposons aussi des colorations sans ammoniaque. Dites-nous si nous pouvons vous aider !
PUBLICADO POR:
Gabrielle Jo R.
marzo 5, 2021
The dye made no change to my hair Colour
PUBLICADO POR:
Gabrielle Jo R.
marzo 5, 2021
I’m very disappointed as the dye had no effect at all on my hair, it did however make my hair feel very nice and soft but that’s not what I paid for.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabrielle Jo R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebekah B.
marzo 5, 2021
My hair came out orange.
PUBLICADO POR:
Rebekah B.
marzo 5, 2021
My hair came out orange. I received no reply from my email requesting refund.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebekah - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tracy D.
marzo 5, 2021
No gray coverage
PUBLICADO POR:
Tracy D.
marzo 5, 2021
Wasted time on the whole process. Absolutely ZERO gray coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen M.
marzo 5, 2021
Darker than expected
PUBLICADO POR:
Karen M.
marzo 5, 2021
This was a bit too dark and I would have preferred a shade light with more of a red tone in it.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karen - Thank you for sharing your feedback with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon checking your account, we have noticed that you have already informed our colorists to resolve this issue and adjust your shade. Please, let us know if you need anything else, and we'll wait for your next feedback!
PUBLICADO POR:
Tina W.
marzo 5, 2021
The presentation is lovely
PUBLICADO POR:
Tina W.
marzo 5, 2021
The end colour was lovely but the root colour was far to light, despite following all the instructions, the roots still remained a lot lighter than the ends. I have requested that my root colour be changed.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback, and we hope you will love your reformulated color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. If you need anything else, you know where to find us!
PUBLICADO POR:
Cassidy, L.
marzo 5, 2021
Colour didn’t take
PUBLICADO POR:
Cassidy, L.
marzo 5, 2021
Was really looking forward to this deep brown and violet colour did all the steps was really careful to follow instructions and unfortunately it barely even covered my grey and there was literally NO violet colour that appeared not even on my roots . Very disappointed because it takes time to do and then to have nearly no success felt like a waste of time
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cassidy, L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janette B.
marzo 5, 2021
Kit looked really good
PUBLICADO POR:
Janette B.
marzo 5, 2021
Pleased with items in kit, decent gloves for a change! Good instructions However this product produced a good colour but at the expense of the condition of my hair. I have used many colours in the past and none have left my hair completely dry and parched like this one. I have tried various conditioning treatments since using the colour but to no avail. I have decided to cancel my plan if only I could find info on how to do that!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janette B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
MJ W.
marzo 5, 2021
Not happy
PUBLICADO POR:
MJ W.
marzo 5, 2021
Very very thick when color was put into developer,would not squeeze out lid,
Color is very dull looking this is not like what I had before
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
MJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley S.
marzo 5, 2021
Wrong color for the 2nd time
PUBLICADO POR:
Ashley S.
marzo 5, 2021
My first hair color left me with orange hair. I wanted a medium blond and it came out very orange that only got worse as the days went on. I was offered a free color change and decided to do so, and was assured it would not be orange/ red. I specifically asked for no reds in it at all. I tried the new color and my hair still has a lot of reds in it. It is very coppery and brassy looking. I’m very disappointed with my color again and regret dying my hair. I was really just hoping for a little fresher look when I started, and instead I now have hair I’m embarrassed about.
The hair dye itself did not damage my hair at all. I do like that about this product. My hair still feels very healthy after dying it twice in a row. I’m also glad there weren’t any strong odors when mixing and applying the dye. It seems like a quality dye, but it’s just so unfortunate the color was not what I wanted or requested at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katherine S.
marzo 5, 2021
It did nothing
PUBLICADO POR:
Katherine S.
marzo 5, 2021
I ordered a light brown and I followed the instructions exactly and my hair is still a medium blonde all over.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Katherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gina S.
marzo 5, 2021
Little effect
PUBLICADO POR:
Gina S.
marzo 5, 2021
The dying process was very time consuming. In the end, I still had straggling grey hairs at the front over my face as well as stragglers throughout. I believe I did a good job saturating. Nobody noticed I had even colored my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan B.
marzo 4, 2021
It was too dark & it didn’t last past 10 washes
PUBLICADO POR:
Susan B.
marzo 4, 2021
The color was darker than I wanted so the colorist has adjusted it. The solution was hard to get to come out of the bottle & was hurting my wrist squeezing it & it would come out in clumps so that part got really messy. I will just make those clothes my coloring hair clothes. But I had to cut the end of the bottle to get it to come out easier. Not a huge deal -but was a bit frustrating. The color between roots & the rest of my hair turned out well. My hair felt a bit dryer after the color- will try again to see if that is dry damage (more harsh on my hair than Clairol) or just a fluke. I would like to see how long this color lasts to see if it’s worth the cost. It didn’t cover the gray around my face & temples like it should have & I saturated those areas. Will try it one more time to see if it’s a much better experience to justify the cost over clairol box that I normally use. I’m hopeful that this turns into a partnership but just not convinced yet.- I plan to cancel - stylist said I must go darker to cover gray but drugstore brand lighter shades cover better at a fraction of the cost. HIGHLY DISAPPOINTED.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gina S.
marzo 4, 2021
color never stays in
PUBLICADO POR:
Gina S.
marzo 4, 2021
This is my 2nd time trying eSalon and both times the color never stays in long , never stays vibrant I get better results with box at home hair dye.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Joanne E.
marzo 4, 2021
Brassy
PUBLICADO POR:
Joanne E.
marzo 4, 2021
The hair color formula sent to me made my hair a bright, brassy orange color. It had no blonde at all, just orange, which I was trying to avoid any color that would make it brassy. The light pearl did not work.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer D.
marzo 4, 2021
Coverage lasted 2 weeks
PUBLICADO POR:
Jennifer D.
marzo 4, 2021
My first few colorings we great but the last one my color was gone after two weeks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kellie B.
marzo 4, 2021
Not what I was hoping for
PUBLICADO POR:
Kellie B.
marzo 4, 2021
Followed the instructions, and it didn't cover my grays. I've had better coverage with cheaper dye.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
PUBLICADO POR:
Kiria C.
marzo 4, 2021
I cant give less than one...
PUBLICADO POR:
Kiria C.
marzo 4, 2021
My hair looks like a horrible red sofa. I can't even go out like this. Not sure how to fix it. I bought the brown copper and looks like a cheap temporary red farmacy color. I wish I could attach a pic to this review. I look like a clown and I did step by step.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kiria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristina L.
marzo 4, 2021
I want to love it
PUBLICADO POR:
Kristina L.
marzo 4, 2021
My roots took the color beautifully and are the gorgeous copper color I wanted and grew up with. My ends didn't take any color and are the same brown with red showing through in the sun that I was trying to cover. (I have always had redish auburn hair naturally and switched it up and went purple. My job was not pleased so I went brown to cover the purple.) I'll keep trying because I love the copper.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marsha W.
marzo 4, 2021
Change color
PUBLICADO POR:
Marsha W.
marzo 4, 2021
I asked to go darker with a red tint, I was still receiving the same color. My coloring assist didn't fix my request.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marsha - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Cynthia G.
marzo 3, 2021
Light Set
PUBLICADO POR:
Cynthia G.
marzo 3, 2021
Used the Light Set exactly as directed and there was no change in my hair color. Very disappointing.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Andrea H.
marzo 3, 2021
Unsatisfactory
PUBLICADO POR:
Andrea H.
marzo 3, 2021
Colour was great when first applied but then it only lasted a couple showers and it was suppose to be the permanent one
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dee H.
marzo 3, 2021
Same problem
PUBLICADO POR:
Dee H.
marzo 3, 2021
I thought esalon could help but no I have the same problem with other box hair dyes out there but worse coz it made my hair even darker.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Dee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jane R.
marzo 3, 2021
Trying to get the color right
PUBLICADO POR:
Jane R.
marzo 3, 2021
It's still darker than I would like... still pretty..
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jo M.
marzo 3, 2021
Hair color by mail? Don't hold your breath.
PUBLICADO POR:
Jo M.
marzo 3, 2021
Entering week 3 since I ordered my first hair coloring kit from ESalon, and no sign of delivery from the USPS. I'm canceling...I'll go back to picking and purchasing my own hair color from a store, since the USPS has become completely unreliable. It's a shame ESalon can't use other carriers--UPS seems to be delivering fine these days.....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jo - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation right away!. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jan K.
marzo 3, 2021
Still too drab
PUBLICADO POR:
Jan K.
marzo 3, 2021
Easy enough to do, and nice and shiny, but I'm still getting mousy hair without enough red/copper.And it says 100% happy or your money back, but how do i complain, there are no contact details!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jan K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tiffany Q.
marzo 3, 2021
Not the color I wanted
PUBLICADO POR:
Tiffany Q.
marzo 3, 2021
I followed the steps and my hair looks fine, but it is far from the blonde/light beige I picked from the pictures. It’s way darker then the sample picture implied.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Tiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Gail M.
marzo 3, 2021
Mahogany blend
PUBLICADO POR:
Gail M.
marzo 3, 2021
Gave one star for texture as it has made my hair softer and thicker looking. I wanted violet mahogany but was sent a brown mahogany blend.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gail M.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lynn C.
marzo 2, 2021
Not happy with color
PUBLICADO POR:
Lynn C.
marzo 2, 2021
Please cancel this I can not deal with coloring my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Carla B.
marzo 2, 2021
Custom color set
PUBLICADO POR:
Carla B.
marzo 2, 2021
Color was not what i wanted, faded in just a few days & grey showed thru with in 2 days. I followed directions exactly the way they were written
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Carla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Beth W.
marzo 2, 2021
Too Brassy
PUBLICADO POR:
Beth W.
marzo 2, 2021
I use and wanted an Ash blond color so it didn't look orange. It looks terrible and now I'm stuck with two more shipments that I didnt want.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Beth - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Terri D.
marzo 2, 2021
Nice
PUBLICADO POR:
Terri D.
marzo 2, 2021
Loved the little pink box.
It could be my hair but the color result should have had an ash tone to it. It turned my hair an auburn brunette. The kit said it was for roots only but that was not my intention. I wanted an all over ash blonde. The kit was nice. The result, not so much. I probably won't purchase again. I paid a premium price for all over color and what I received was a root touch-up. Disappointing. Live and learn.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Theresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right
PUBLICADO POR:
Colette O.
marzo 2, 2021
Colour
PUBLICADO POR:
Colette O.
marzo 2, 2021
I put in the colour two weeks ago and followed the enclosed instructions carefully and am very happy with the colour - but I am seeing re-growth and a couple of grey hairs - should I be seeing this after only 2 weeks? I don't expect to see re-growth and greys after 2 weeks. I wouldn't see similar in a box of colour purchased in a pharmacy.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Colette - Thank you for sharing your experience with us. We’re so sorry to hear that you were disappointed by the results of your color application. We'd love to work with you further to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Diane C.
marzo 2, 2021
Grey
PUBLICADO POR:
Diane C.
marzo 2, 2021
Did not cover grey
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
december B.
marzo 2, 2021
Color never arrived
PUBLICADO POR:
december B.
marzo 2, 2021
My color never came in and im not sure why. I want to cancel my next order and any orders after that.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
December - We’re so sorry to hear that your order is yet to arrive. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Annie H.
marzo 2, 2021
the colour is very dull and dark
PUBLICADO POR:
Annie H.
marzo 2, 2021
the colour outcome is very dark and dull compared to the picture of my hair I uploaded of what is is always like after I leave the hairdressers. I specifically stated that I wanted bright orange and this is not at all what my hair looks like it is a dull auburn and the slight orange tone that can be seen on the ends in the sunlight has not taken on the roots, so when my hair is up it just looks mousy brown and very boring. on the positive side the condition of my hair has not been impacted and the tint rinse makes my hair shiny but I am not at all satisfied with the colour :(
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Annie - Thanks for sharing your experience with us. We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
PUBLICADO POR:
Margie O.
marzo 2, 2021
Does not cover well grays
PUBLICADO POR:
Margie O.
marzo 2, 2021
Tried for 3 months. Nice presentation but not happy with product
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Margie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Michelle F.
marzo 2, 2021
really bad colour
PUBLICADO POR:
Michelle F.
marzo 2, 2021
I asked for a color change and I got the same again. so I wont be ordering again.
Asked for less brown and more red and copper, didn't happen. Cant say you got my request right in the beginning.
The perils of online shopping.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michelle F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Amy L.
marzo 2, 2021
ZERO grey coverage
PUBLICADO POR:
Amy L.
marzo 2, 2021
Absolutely ZERO grey coverage. Will not buy again, very upset. Wanted to color my hair to cover my grey before my wedding, selected a color to match my natural color which happens to be darker than my previously colored hair... Now I have BEAUTIFUL dark hair with TERRIBLE silver grey strands - looks awful.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie A.
marzo 1, 2021
Not recommend
PUBLICADO POR:
Stephanie A.
marzo 1, 2021
My hair is coming out in clumps after using this!!!!! Cancelled immediately and do not recommend.
Update: to make the extreme hair loss even worse, the color (which looked great afterwards) has no faded into some awesome hot roots!!!! Even using the tint rinse, it did nothing. Directions followed to a T- so now I have to go into a salon, which i was trying to avoid by trying esalon in the first place!!
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PUBLICADO POR:
Abi P.
marzo 1, 2021
Disappointed I wanted dark blonde instead I have ginger orange hair not happy.
PUBLICADO POR:
Abi P.
marzo 1, 2021
Sadly for light blondes its hard to get it right, maybe darker tones hair it will work not for me . I wanted dark natural blonde now I have ginger hair .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Abi P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mindy T.
marzo 1, 2021
Not a good match
PUBLICADO POR:
Mindy T.
marzo 1, 2021
Too red for my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lillian R.
marzo 1, 2021
More gray coloring
PUBLICADO POR:
Lillian R.
marzo 1, 2021
I need more improvement for
Better gray coloring
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lillian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sylvia N.
marzo 1, 2021
Disappointed
PUBLICADO POR:
Sylvia N.
marzo 1, 2021
Dissatisfied I order a bottle refresher along with my root touch up and the refresher did not do anything for my hair and I end up with a hot root and yes I did follow up the proper steps this is not the first time u use e color although I was offer a credit for the refresher that did not work for my hair I end up having a 2 color tone on my hair that can only be corrected professionally because e salon couldn’t do any formula to match my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sylvia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nancy K.
marzo 1, 2021
Way too messy
PUBLICADO POR:
Nancy K.
marzo 1, 2021
I wasn't happy with a 2 step color treatment, but I was willing to give it a try. Worked ok but I was using Madison Reed and it's all 1 step and that is so much easier. The worst part was the final 2-3 minutes when the instructions say to put water in the bottle with the leftover color and massage it in. Well, the color got all over the bathroom vanity and into my eyes and nose and it burns. Can't do much to get the color out of my eyes since my gloved hands have color all over them. Bottom line....I'm done with eSalon!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We’re truly sorry that the application process was not as expecteded. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chelsea
marzo 1, 2021
So bummed!
PUBLICADO POR:
Chelsea
marzo 1, 2021
I wanted to love this color, but unfortunately it is just BAD. I sent pictures of my current hair, a picture from their page of the color that I loved, and included a message stating exactly what I wanted. What I received yesterday is not even close. In fact, it’s not a color that anyone would want their hair to be. It’s so dark, muddy, and almost appears to be more gray! I’m not sure how I’m going to fix it, except maybe spend hundreds at a true professional colorist.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Yoori L.
marzo 1, 2021
Didnt work at all
PUBLICADO POR:
Yoori L.
marzo 1, 2021
I have dark hair and recommended colours were dark brown. I chose one of the recommended colours and followed the instructions but colour did not change. Grey hair is still there too..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yoori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Patricia T.
marzo 1, 2021
Did Not Cover Gray
PUBLICADO POR:
Patricia T.
marzo 1, 2021
First, the color on the non gray hair was beautiful. It was warm, rich, and multidimensional. However, the gray roots did not cover well at all. They were various shades from gray, ash brown, and golden brown even though I left the coloring on my roots for 30 minutes as directed. If it had covered my gray roots I would buy again. Sadly, I will not be repurchasing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shauna K.
marzo 1, 2021
Disappointed
PUBLICADO POR:
Shauna K.
marzo 1, 2021
Asked for a lighter shade from dark blonde and got ginger
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Shauna K.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Andrea C.
marzo 1, 2021
Automated signup - watch your account!!
PUBLICADO POR:
Andrea C.
marzo 1, 2021
I have yet to receive my FIRST order (12 days and counting with no info about ETA) and when checking my account to get more tracking info I see another one at a very inflated price is ready to ship to me 20 days from now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter and the status of your order further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
alicia H.
febrero 28, 2021
A disappointment
PUBLICADO POR:
alicia H.
febrero 28, 2021
I never offer my two cents but this product made my eyes water and the smell was to intense. The color didn't even turn out soft black. My roots are now a light rusty red color. It looks awful!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashleigh C.
febrero 28, 2021
Didnt cover grey 100%
PUBLICADO POR:
Ashleigh C.
febrero 28, 2021
Disappointed!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ashleigh C.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ceceilia W.
febrero 28, 2021
Disappointed
PUBLICADO POR:
Ceceilia W.
febrero 28, 2021
Hello, I'm pleased with the kit, instructions and also the sticker that helps hold instructions. I'm disappointed because the color did not cover all my gray hair around my face, though it was saturated. I followed full instructions (20 minutes and 5 minutes)
Step 2 instructions does not indicate to wear gloves, however shouldn't gloves be worn to color ends or are we to keep our gloves on while waiting for 20 minutes? I recommend to add a 3rd pair of gloves to kit and to add wear gloves at step 2 Instructions. To fix the gray around my face area, may I receive a free touch up kit, asking for small amount to fix area, not a full portion. If not, I request a full refund by your 100% guarantee and please cancel my account to stop future kits. Thank you.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ceceilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyson F.
febrero 28, 2021
Not what I was hoping for
PUBLICADO POR:
Alyson F.
febrero 28, 2021
This is not the colour I was hoping for at all. It was a lot darker than I hoped it would be. I have pretty much juts gone back to my natural colour and that is not what I had in mind. It may have been a miscommunication so I will try again and hopefully we will get it right next time. Other than it not being the colour I wanted, it's a lovely colour and the coverage is great.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alyson F.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
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