As excited as I was to receive my order was as quick as i was disappointed when done. My natural hair color is dark brown. I normally dye my hair blue black using store bought hair dyes. Loreals, garnier etc. I decided to try ESalon for a different easy peazy flow. Everything is included, instructions, gloves and all necessities needed for hair dying. And although that is a huge plus. After two tries. I am disappointed at such with the color result. When I received my box everything was perfect. ESalon presentation is perfect. I mixed color and followed directions. (The scent of the dye is very strong. SO PLEASE MAKE SURE U ARE NOT DYING YOUR HAIR IN A CLOSED IN ROOM OR A SMALL BATHROOM. Ventilation is key while dying your hair.) Waited the appropriate time and rinse following all steps including adding water to remaining die and applying it. But once rinse and dried. The roots of my hair where light brown. I was shocked because the die was black all around but for some reason it lightened the roots of my hair all around. So I thought maybe I received the wrong color? Not sure. So, I reached out to my hair colorist Emilie/Amelie sorry if I misspelled your name. And she was great ! Explained to me that maybe something needs to be adjusted in formula and so forth. She sent me a new order! Order was received within a week. So Thank you for that! Gave it a second shot and now my hair is no longer light brown but its dark brown. I'm not sure if there is something missing in the formula. But I have nice, soft, slightly wavy hair. And never have I had this sort of problem. So I find it a bit weird. But unfortunately I will not proceed with my subscription.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Hilda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Silke W.
marzo 21, 2021
Chemie Cocktail
PUBLICADO POR:
Silke W.
marzo 21, 2021
Das Paket mit Farbe und Zubehör machte einen super ersten Eindruck. Jedoch, nach dem ersten zusammen mixen der Farbe hat man einen beißenden Geruch in der Nase. Dies hat sich leider komplett durchgezogen, sehr unangenehm! Abgesehen von der Verschmutzung drumherum, wenn auch vorsichtig alles gemacht wurde, lief die Färbung ok. Allerdings in der Nacht darauf hat meine Kopfhaut sehr stark gebrannt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silke W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Nathalie C.
marzo 21, 2021
Moins bien que la 1ère
PUBLICADO POR:
Nathalie C.
marzo 21, 2021
J'ai d'abord été très surprise de la commande automatique ! (Je n'ai pas appréciée du tout surtout vue le prix pas loin de 3× plus que l'essai) et puis ayant été plutôt satisfaite de la 1ère je me suis dit c'est pas grave.
Et la ... très déçue de la couleur ! Alors oui ce sont de jolies couleurs, très lumineuses, la box est très complète, il ne manque rien cest vraiment bien fait !
Mais je voulais une coloration très cuivrée et elle l'est moins que la 1ère qui était déjà juste !
Le kit est très bien et complet mais a près de 30€ pour une couleur qu'on fait chez soit je me demande pourquoi pas aller chez le coiffeur, plutôt que de s'embêter !
Je ne sais pas encore si je fais une 3ème tentative vue le prix !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nathalie C. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que les résultats de votre dernière coloration vous ont déçue. Nous allons revenir vers vous par email afin de discuter avec vous des ajustements à faire sur votre coloration et vous renseigner concernant votre Abonnement Couleur. Nous sommes là pour vous aider !
PUBLICADO POR:
Natalie N.
marzo 21, 2021
Faded quickly and went very brassy
PUBLICADO POR:
Natalie N.
marzo 21, 2021
Biggest mistake ever in buying this colour. It faded terribly after 3 washes and went really brassy.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natalie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah C.
marzo 21, 2021
Disappointed
PUBLICADO POR:
Sarah C.
marzo 21, 2021
Much too dark and dried my hair out, very disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sonam T.
marzo 21, 2021
Didn’t really work on my hair
PUBLICADO POR:
Sonam T.
marzo 21, 2021
I have extremely thick hair and I left the color 45 min just to be sure it really soaks in but a little disappointed I barely see any changes from my natural black color
My friends couldn’t tell I had a color at all.
I love the whole process of picking your color, the attention to detail. But it’s not going to work for me.
I’m a little disappointed I really thought I found the rare gem that was going to save me so much money. I guess I’ll head to the salon in a week or 2...
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sonam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maria N.
marzo 21, 2021
Didn t work
PUBLICADO POR:
Maria N.
marzo 21, 2021
This product didn t work in my hair! The 2 time i washed my hair , i could see all the greys again!!
No good.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria N. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan K.
marzo 21, 2021
Very expensive
PUBLICADO POR:
Susan K.
marzo 21, 2021
The first color treatment was $11.00. The next color treatment was 27,00+.
At this time, this is not affordable to the average retiree on a monthly schedule. Please cancel my order. This is my public request. Susan Kaneshiro
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that you were disappointed by the cost of your Made For You custom hair color. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jade M.
marzo 21, 2021
...
PUBLICADO POR:
Jade M.
marzo 21, 2021
I got the medium blonde ash, my hair is now dark grey/black and my roots are so orange I cannot fix them, very unhappy
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jade M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heidi H.
marzo 21, 2021
Terrible
PUBLICADO POR:
Heidi H.
marzo 21, 2021
Terrible. I am notifying my credit card company not to charge to you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heidi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Billie W.
marzo 21, 2021
Ok for the price
PUBLICADO POR:
Billie W.
marzo 21, 2021
Loved the packaging. Color turn out was close to what I was expecting. Grey coverage was not very good. I dont feel like it gave me full coverage as I still had a lot of grey after.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Billie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina C.
marzo 21, 2021
Not worth the money
PUBLICADO POR:
Tina C.
marzo 21, 2021
Didn't even last 48 hrs
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jasmine F.
marzo 20, 2021
2 different shades for roots and ends?
PUBLICADO POR:
Jasmine F.
marzo 20, 2021
My hair is pretty much one color of dark brown all over with some natural undertone of red. I ordered dark brown color dye and specified my hair was long. i received two bottles of dye. one was marked dark brown and the other was marked golden. the instructions where to use the dark brown on my roots and the golden on my ends. i was very hesitant and confuised as to why did i receve golden in the fisrt place. I wa sso desperate to dye my hair and my grey's were out of control that i went ahead and just didi it. after drying i noticed the roots were a very dark brown and ends were light brown. its not horrible and super noticble , and I'm not sure what went wrong if i ordered wronf or there wa smiscommunication? I am curently waitting for a color specialist to call me and discuss. I will try one more order and then decidie if I will continue. I would like to add that the priduct itself seems very good and the smell of shampoo and conditioner sample pack it comes with is very nice! I was disappoibnted with the box it came in. I read a review that one customer received a very nice package box. mine was just an ordianry shipping box.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jasmine F. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nikki W.
marzo 20, 2021
What happened
PUBLICADO POR:
Nikki W.
marzo 20, 2021
Turned my hair black. Was looking for a dark ash blonde.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nikki - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lourdes T.
marzo 20, 2021
outcome
PUBLICADO POR:
Lourdes T.
marzo 20, 2021
Hello, I am very disappointed with the outcome. I followed instructions and had previously indicated I needed gray coverage. I also have very fine hair so I have to wait to re-dye it.
I am discontinuing the ongoing orders I had signed up for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lourdes - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jeryl M.
marzo 20, 2021
I hate the color
PUBLICADO POR:
Jeryl M.
marzo 20, 2021
It was so
Dark cant hardly see any
Copper! It’s ugly
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jeryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Melanie C.
marzo 20, 2021
not enough and awful color
PUBLICADO POR:
Melanie C.
marzo 20, 2021
There was not enough product to cover my whole hair and my dark warm brown was a jet black
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jonnette M.
marzo 20, 2021
Grays
PUBLICADO POR:
Jonnette M.
marzo 20, 2021
My grays covered nicely,but after 2 nd wash are back.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jonette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cindy
marzo 20, 2021
Not great
PUBLICADO POR:
Cindy
marzo 20, 2021
I really liked how the product was packaged and the detailed instructions made it easy to know how to apply. Unfortunately, even following the directions exactly, the root color is Not in anyway a dark blonde , more a medium blonde and looks nothing like the color choice I made online. I would be ok with the slightly lighter color but it also did not cover grey hair in my hair line. Disappointed, canceling auto ship for sure.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nicki F.
marzo 20, 2021
I didn’t receive this order
PUBLICADO POR:
Nicki F.
marzo 20, 2021
I never recieved this order and I can’t find a phone number or email to contact. I am disputing this charge
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicki - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee!
PUBLICADO POR:
Desiree F.
marzo 20, 2021
The Color is Beautiful
PUBLICADO POR:
Desiree F.
marzo 20, 2021
The color is beautiful but it doesn’t last long at all. No matter how long I leave the dye in or how much I saturated my hair while coloring the color bleeds out almost instantly. Very disappointed. It would be a great value and benefit if the color lasted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Desiree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison H.
marzo 19, 2021
Okay but wouldn’t recommend
PUBLICADO POR:
Allison H.
marzo 19, 2021
I don’t see this being any better than store bought color. This product did not cover my greys well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Allison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Vicki M.
marzo 19, 2021
Gray Hair Still Showing
PUBLICADO POR:
Vicki M.
marzo 19, 2021
This is my 2nd time ordering your hair color and unfortunately again, I'm disappointed. I just finished coloring my hair specifically adhering to the directions and my gray hair is still showing up. I understand that not all of them would be covered, but at least a high percentage of them according to your advertising. Now I have to spend more money on either another product or at the salon. I also purchased the Weekly Retreat. Haven't used it yet, but I'm concerned that it won't work either. Disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vicki - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia A.
marzo 19, 2021
Color seem weak
PUBLICADO POR:
Patricia A.
marzo 19, 2021
This is my second time using esalon. I like the customer service but both times the colors that I got were no where near what I had anticipated. Maybe this is something good for color matching your current color to hide grey's but not so much if you want to change your color. Not happy with my root color or the ends color. Was really hoping this would work and save me time and money at the salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Senitha C.
marzo 19, 2021
Wasn't the color I expected.
PUBLICADO POR:
Senitha C.
marzo 19, 2021
Made my hair black not purple that I wanted.
Sent me another one but it still wasn't what I wanted. I'm ordering another tho. Back to my original color. I'll Let you know what happens.
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PUBLICADO POR:
Jessica L.
marzo 19, 2021
Leider enttäuschend
PUBLICADO POR:
Jessica L.
marzo 19, 2021
Ich hatte mich sehr gefreut, die personalisierte Farbe auszuprobieren. Leider bin ich mit dem Ergebnis überhaupt nicht zufrieden. Die Farbe riecht sehr stark chemisch und brennt unangenehm auf der Kopfhaut. Das Ereignis war viel zu dunkel. Fazit: Ich würde es nicht noch mal nutzen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica L. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kornelia M.
marzo 19, 2021
Ich habe mir eine Haarfarbe bestellt.
PUBLICADO POR:
Kornelia M.
marzo 19, 2021
Schon beim Auftragen der Haarfarbe nahm ich den extrem beißenden Geruch war. Nachdem ich alles genau nach Anleitung machte, merkte ich, dass ich sehr viele Haare verloren habe. Seit vielen Jahren färbe ich meine Haare selbst mit verschiedenen Produkten. Ich kann mich nicht ein einziges Mal erinnern, so ein agressives Produkt erworben zu haben, dass die Haare ausfallen. Was bitte hat man davon, wenn die Farbe zwar stimmt, aber man keine Haare mehr auf dem Kopf hat.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kornelia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Heidy C.
marzo 19, 2021
Just Horrible...
PUBLICADO POR:
Heidy C.
marzo 19, 2021
I am really unhappy, this product didn't work at all. I gave one star, just because the chat customer service was very helpful, but if there was a "0" star raiting, I would not hesitate to use it. The color specialist never reach out to fix my color! I was really disappointed, I went from light brown to an ugly dark brown. Now I have to pay to get it fix and go back to my color. At least I gave it a try, too bad they messed me up and the service wasn't that great for the color specialist.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heidy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joayn H.
marzo 19, 2021
Greys
PUBLICADO POR:
Joayn H.
marzo 19, 2021
I don’t think the dye works good 3 days after I dye my hair my white hair show again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joayn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sandra L.
marzo 19, 2021
Super couleur
PUBLICADO POR:
Sandra L.
marzo 19, 2021
Super couleur toutefois pas assez de coloration pour couvrir les racines.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra L. - Merci pour votre commentaire ! Nous sommes ravis que votre coloration vous plaise tant. Aussi, concernant la quantité de produit, nous vous confirmons que votre coloriste vous a contacté par email afin de vous renseigner pour votre prochaine commande. Vous trouverez toutes les informations nécessaires dans l'email envoyé. Encore merci !
PUBLICADO POR:
Shirley B.
marzo 19, 2021
color change
PUBLICADO POR:
Shirley B.
marzo 19, 2021
had color lightned a bit but seems not to be holding color now as well even have area on bottom with no color followed new instructions
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl G.
marzo 19, 2021
0 stars
PUBLICADO POR:
Cheryl G.
marzo 19, 2021
My hair is now darker than before while attempting to go brown to blonde. Should have know by brown on my face extremely disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen R.
marzo 19, 2021
Not the color I expected
PUBLICADO POR:
Karen R.
marzo 19, 2021
I was looking for more of a violet/plum and was messaged that I was getting just that. I could not see any other color in my hair, just a dark brown. Oh well. I tried.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan B.
marzo 18, 2021
Easy directions and overall application
PUBLICADO POR:
Susan B.
marzo 18, 2021
I have stubborns grays, so I have a few that resisted the root coverage, despite starting the area first and leaving the product in for an extended amount of time.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn T.
marzo 18, 2021
Account
PUBLICADO POR:
Dawn T.
marzo 18, 2021
Please cancel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dawn T. - Vielen Dank für Ihr Feedback. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Carole H.
marzo 18, 2021
Roots
PUBLICADO POR:
Carole H.
marzo 18, 2021
Was really careful putting it on but root's are coming through after 2weeks
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carole H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Daniela T.
marzo 18, 2021
Minimum grey coverage. And patchy
PUBLICADO POR:
Daniela T.
marzo 18, 2021
Minimum grey coverage.
Patchy.
I asked for a colour every 4 weeks.
First order I paid £9 for, I received a roots and a length bottles so 2 bottles of colour formula.
Having asked for it every 4 weeks I expected the same.
Second order was £25.99
I received 1 bottle of length refresher.
So what about my grey roots this month I’m suppose to just leave them?? Truely not worth it for a bottle with your name on the front
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Daniela T. - Thank you for reaching out! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I would like to inform you that there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Trisha P.
marzo 18, 2021
Color did not stay in hair
PUBLICADO POR:
Trisha P.
marzo 18, 2021
The color for my second fill did not even stay in my hair. After one wash my roots are almost basically bare and the rest is spotting. Not very happy.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Trisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
yadira M.
marzo 18, 2021
Great color but not long enough
PUBLICADO POR:
yadira M.
marzo 18, 2021
The color was beautiful but the only thing I can say negative about is that it doesn’t last long. I color my hair 10 days ago and you can already see my grays very noticeable.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yadira - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Crystal W.
marzo 18, 2021
Verdict still out/ I still have hope in trying
PUBLICADO POR:
Crystal W.
marzo 18, 2021
.I would like my color to be more vibrant. The end color that was meant to add a variant did not at all. I did not see the difference in color at all for my ends.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jacqueline T.
marzo 18, 2021
Grey
PUBLICADO POR:
Jacqueline T.
marzo 18, 2021
I’ve tried this twice now in the last couple months and each time the grey comes back to fast. I did my hair on the 12th and washed my hair once and already the grey is coming back quickly. Yea I’ve been grey since I was 12 but when I buy a box hair colors it lasts me Weeks. I’ve colored my hair twice since Early Jan and if I did a box I wouldn’t be doing it for a few more weeks. No happy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacqueline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aura C.
marzo 18, 2021
False advertising
PUBLICADO POR:
Aura C.
marzo 18, 2021
I am very upset with the product and I demand a full refund along with the $30 that was stolen from my PayPal account. Cancel everything under my name
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Oihana I.
marzo 17, 2021
No impresionado - Again
PUBLICADO POR:
Oihana I.
marzo 17, 2021
Después de leer las críticas, supongo que esperaba demasiado. Sin cubrir mis grises (solo tengo unos pocos y todavía están aquí) y no muy contento con el resultado sobre el color (lo que elijo y lo que obtuve). Probablemente también debería elegir otro color, pero de todos modos pensé que tendría una recomendación de los expertos. No estoy seguro de dar otra oportunidad o no.
****
After the first review eSalon offered to review my colour to make sure was according what i wanted. I asked a lighter colour (more kind of dark blonde than the copper i had the first time). They sent me the same colour i had the first time. Really disappointed. I spent all the bottle and it didn't cover my grays properly.
It's a shame because i really liked the idea of the format of the service they meant to offer but evidently useless to me.
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PUBLICADO POR:
Rachel M.
marzo 17, 2021
Warm tones only
PUBLICADO POR:
Rachel M.
marzo 17, 2021
My 3rd purchase, and the color is always too warm. I asked for a neutral and to match my darker roots and instead they lifted the color to match my ends.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary F.
marzo 17, 2021
Not what I wanted.
PUBLICADO POR:
Mary F.
marzo 17, 2021
I’m having a hard time getting a good color match. The product is easy to use at home but the color is not right.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Suzan R.
marzo 17, 2021
too red
PUBLICADO POR:
Suzan R.
marzo 17, 2021
m\not happy with the red tones
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suzan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathy P.
marzo 17, 2021
Meh
PUBLICADO POR:
Kathy P.
marzo 17, 2021
Hair color ok a bit dark and it doesn’t seem to give me the same increased body as when I get it done in a salon
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Barbara M.
marzo 17, 2021
Not what I had hoped
PUBLICADO POR:
Barbara M.
marzo 17, 2021
I tried this one time. Although they were willing to change the color match, that wouldn't change the fact that the color faded out in less than a week. I have used home color for years and never had that happen. Will not use this again. Two stars (not one) for the cool kit and quick response to concerns.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback.
PUBLICADO POR:
Jeanne S.
marzo 17, 2021
the red mahogany showed up in splotches...
PUBLICADO POR:
Jeanne S.
marzo 17, 2021
the redmahogany showed up in splotches on my head and very reddish on my part and grey areas not cool. on the ends it lightened my hair just a scosh not cool. i have brown/black hair from various nationalities in my ethnic background. sorry but this looks like drit! i need a shade that goes with my brown/black hair that will make my sparkling blue eyes pop out at you! help!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann Marie H.
marzo 17, 2021
Colour did not last
PUBLICADO POR:
Ann Marie H.
marzo 17, 2021
The colour lasted only a less than a week
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ann Marie H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not last to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carina B.
marzo 16, 2021
not the same color
PUBLICADO POR:
carina B.
marzo 16, 2021
Although the product is really nice, easy to apply and my hair feels nourished and well done, the color is a huge disappointment. My hair turned out brown - plain dark brown, definitely not the dark copper I selected. It has some hints of red in there, but only under yellow lights. I haven't done anything in my hair for over a year and a half and I'm just dissapointed that now it looks boring brown and will be a long time again before I can do something else. In my notes I even referenced the model Dominique from your website, which I figure it would be hard to achieve since my hair is probably darker than it should be, but at the same time, the color I chose was definitely red, even a little auburn. I'm attaching a picture of how it turned out. I'll wait for a couple of washes to see if it fades a little and looks more interesting, but overall I'm really disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
carina B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Helen S.
marzo 16, 2021
Unhappy with colour
PUBLICADO POR:
Helen S.
marzo 16, 2021
I thought the colour was a very good match however it hasn’t covered my grey and as suspected it is now very very white again. I just don’t think it has the strength to cover my level of grey. I did enquire about this. I do NOT want another colour sent via a subscription? This is of no use to me sadly. Please advise? Regards a Helen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Helen S. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gissele J.
marzo 15, 2021
It didn't work
PUBLICADO POR:
Gissele J.
marzo 15, 2021
I was so excited when I receive my color. But It didn't turn out the way how color it supposed to be. My front hair was colored but the rest isn't. So I had to rush to the nearest cvs just to get it done. It's a waste of money I am very disappointed 😞
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gissele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura C.
marzo 15, 2021
Not happy
PUBLICADO POR:
Laura C.
marzo 15, 2021
I currently have medium/dark brown hair and was looking to go red. Since my hair was died dark (last color 1/2020) I was told they couldn’t take it much lighter, which was fine. My end result, however, is bright red roots and the remainder the same color as before. I will not be ordering again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Valerie C.
marzo 15, 2021
too dark for me
PUBLICADO POR:
Valerie C.
marzo 15, 2021
It would be better if it was a little bit lighter ,it's too dark, too coper.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Valerie C.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lynsey B.
marzo 15, 2021
haircolour was not for me
PUBLICADO POR:
lynsey B.
marzo 15, 2021
this colour was too harsh on my head and hair tok much ammonia in product, not for me unfortunately
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
lynsey B.- We appreciate your feedback here at eSalon! We apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharman L.
marzo 15, 2021
Fabulous concept, great service, ok color
PUBLICADO POR:
Sharman L.
marzo 15, 2021
I absolutely loved the customer service and the attention to detail to ensure I knew how to do my own color. Unfortunately my color wasn’t the best...I don’t blame the color specialist and this was fun to try, but I will still be searching for a color for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharman - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Pallavi K.
marzo 15, 2021
Doesn’t cover grey very well
PUBLICADO POR:
Pallavi K.
marzo 15, 2021
It’s so hard to cover grey. I have some stubborn grey hair near the hairline and it just takes forever to color them. The color also washes away pretty fast with shampoo two times a week.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pallavi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Ciara P.
marzo 14, 2021
It did the job
PUBLICADO POR:
Ciara P.
marzo 14, 2021
Although this product smelt good and looked amazing, the color is slightly patchy and it made a ton of my hair fall out when I rinsed the dye out :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ciara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Tanja S.
marzo 14, 2021
Nicht bestellt und trotzdem Geld abgebucht
PUBLICADO POR:
Tanja S.
marzo 14, 2021
Hallo, ich habe kein Flex Abo abgeschlossen und das Color Set „Haarfarbe auf Bestellung” nicht gewählt. Die Lieferung werde ich nicht annehmen. Ich bitte um sofortige Rücküberweisung.
M.f.G.
T. S.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tanja S. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Susan M.
marzo 14, 2021
It didn’t cover my gray...
PUBLICADO POR:
Susan M.
marzo 14, 2021
So sad...I wanted this to work. Salons are too expensive!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bonnie M.
marzo 14, 2021
Very dissatisfied
PUBLICADO POR:
Bonnie M.
marzo 14, 2021
The color was way off from what I ordered.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabrielle G.
marzo 14, 2021
Not what I asked for
PUBLICADO POR:
Gabrielle G.
marzo 14, 2021
Your color still didn't cover my natural roots. I'm really disappointed. I don't have gray in my hair and the color still hasn't covered my natural brown hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gabrielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elaine R.
marzo 14, 2021
Hair color darker than mine 2 time I mentioned this
PUBLICADO POR:
Elaine R.
marzo 14, 2021
Two times I mentioned color was to dark turned my roots red bleached out and the rest of hair dark so they sent me purple shampoo it did not work no follow up to fix it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Phoebe F.
marzo 14, 2021
Colour is good
PUBLICADO POR:
Phoebe F.
marzo 14, 2021
Followed instructions to the letter, colour has taken well mostly, but not my hair and scalp is very dry after usage. Afro hair needs a considerably richer conditioner in the pack.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Phoebe F. - Thank you for taking the time to share your feedback with us. We apologize for the disappointing experience you have had with our Conditioner, after your hair color application. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Thea Y.
marzo 14, 2021
Awful
PUBLICADO POR:
Thea Y.
marzo 14, 2021
I wanted lighter blonde hair than what I have, this Turned my virgin blonde hair strawberry blonde! Super unhappy. I also ordered this because it said it didn’t have a harsh chemical smell but it definitely did. I asked for a cool tone and ended up looking like a strawberry blonde. :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Thea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michaela H.
marzo 13, 2021
Color passt nicht
PUBLICADO POR:
Michaela H.
marzo 13, 2021
Meine Haare haben leider nicht die Color was ich gewünschen habe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michaela H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Claire J.
marzo 13, 2021
Ok but not so great results
PUBLICADO POR:
Claire J.
marzo 13, 2021
Lovely packaging and kit, clear instructions.
However, colour isn't what I wanted, it has much more of a red/plum hint (I wanted a natural colour). And it hasn't covered the greys! I don't have many, a smattering at each temple, but this is the first colour that hasn't even attempted to colour them. And as the colour is darker than my natural hair, they stand out more....
Colour has evened out a little, but neither stage appeared to have taken particularly well.
For a semi permanent colour, that is said to be a tailored colour. Not sure I agree with that. I can achieve a more natural, grey coverage, even and tonal colour from a box dye picked up for less than £8. One step, no mess. I cannot really justify why this would b more than double the price at normal cost, especially when the colour is wrong and greys not covered.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claire J.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sabine S.
marzo 13, 2021
Schädlicher Geruch
PUBLICADO POR:
Sabine S.
marzo 13, 2021
Auf den ersten Blick macht das Set einen ansprechenden Eindruck. Alles gut erklärt und man kann eigentlich nichts falsch machen. Der stark beißende Geruch nach dem Anrühren ist allerdings alles andere als ansprechend. Man hat beim Auftragen kein gutes Gefühl.
Die Farbe ist so ganz okay, aber das Geld nicht Wert in meinen Augen. Meine Farbe aus der Drogerie ist keineswegs schlechter und riecht sehr angenehm. Ist allerdings bedeutend günstiger, also nur 1/4.
Ich habe das Abo gekündigt, da es keinen Grund gibt es weiter bestehen zu lassen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Janet W.
marzo 13, 2021
Miles away from the colour I chose
PUBLICADO POR:
Janet W.
marzo 13, 2021
If I were able to give no stars I would.
The colour was the complete opposite to what I ordered.
I filled in the hair quiz and picked the colour from the suggestions.
I’ve always gone for bright copper colours but this didn’t even have a hint of copper.
It was a dark red colour with almost no copper colour at all.
I included pictures of my hair.
Picked the desired colour out of the options best for me and included that I was looking for a bright copper.
I’ve never had a copper dye so far away from this.
In fact I’ve never opted for a copper colour and has it turn out a deep red....not copper, red.
Extremely disappointed.
The colour mixed for my roots was terrible.
It left my roots a medium brown which created the look of regrowth immediately after colouring.
I’ve had better box dyes.
In fact I had to buy a box dye to try and correct this awful red colour which I would never put on my hair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janet W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynne B.
marzo 13, 2021
Really unhappy
PUBLICADO POR:
Lynne B.
marzo 13, 2021
The idea is great but in my case it was poorly executed. The box and products are a lovely deign, the instructions are clear and thorough. However my colour is so dark (black!) from the desired outcome. I selected golden mahogany from the dark brown range and it’s practically black. I’ve had so many comments (and I said comments because none of them are compliments!) about how dark the colour is. I’ve used colour stripping shampoos to try and reverse some of the damage but no success. Unfortunately I won’t recommend and I’ll be sticking to my usual brand of DIY at home hairdye.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynne B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Peta H.
marzo 13, 2021
Very disappointed
PUBLICADO POR:
Peta H.
marzo 13, 2021
I asked for a darker shade. Product supplied was just the same result as previous time. Very unhappy with product-complete waste of time and money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Peta H. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexandra L.
marzo 13, 2021
Colour dull after 2 washes
PUBLICADO POR:
Alexandra L.
marzo 13, 2021
Copper pop initially which dulled to a mellow red brown.
Slightly disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura B.
marzo 13, 2021
Underwhelming, colour did not take
PUBLICADO POR:
Laura B.
marzo 13, 2021
Package arrived, lovely presentation and I like the personalisation and layout, everything you could need was in the box. I was sent a root colour and an ends colour, as I haven’t coloured my hair for a while I was looking forward to a top up (copper colour).
Product mixed well and was a good consistency, easy to apply, but the smell / product made my eyes water, strongest smelling dye I’ve ever used (and I’ve used a lot of different colours over the years!)
Having a separate dye for roots and ends makes sense and wasn’t a problem to apply 2 separate bottles. Before rinsing out it advised to mix the last of the dye with water and apply all over, and massage in for 2-3 minutes....do not do this in a room that doesn’t have wipe clean walls!
The results were unfortunately very underwhelming, I was anticipating a rich, vibrant, full copper colour, the roots have covered well, greys are gone, but the mids-ends haven’t really changed. In fact I’d say there is less colour than there was prior to dying it which I don’t understand at all. I separated into small sections and fully saturated the hair and worked the colour in, left it for the full amount of time, but my hair did not take on any of the colour. I do not recommend this colour, will be going back to regular box dyes, was not worth the money of effort sadly.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Laura B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carla B.
marzo 13, 2021
Damaged/leaking bottle
PUBLICADO POR:
Carla B.
marzo 13, 2021
The developer bottle had a small crack causing a minor leak in the packaging. I went ahead and colored my hair only to struggle with a very strong odor. I followed the instructions to the T but, when I started the last step the odor was so strong it made my eyes start burning. I do have to say the color is beautiful and more than I expected. Unfortunately my hair ended having a lot of static to it. I don’t feel that I will be using this product again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carla - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa S.
marzo 13, 2021
Very unhappy with it
PUBLICADO POR:
Melissa S.
marzo 13, 2021
Although this did leave my hair feeling healthier than most dyes, I was very unhappy with the color. It looks nothing like what I wanted. Whoever I talked to said the color I originally picked would be too dark so I went down a shade but when I got it it ended up being too light. I can’t see the purple tint at all, even in the sun, and the roots don’t match well with the ends even though I followed the instructions. It actually seemed to lighten my hair at the roots with an ugly red color. I do not wish to continue with the subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Anna M.
marzo 13, 2021
Better results with a $5 drug store box
PUBLICADO POR:
Anna M.
marzo 13, 2021
Thought I'd give this a try with its great reviews. Did not live up to the hype - at all! I followed the instructions and now have black hair in the front, and my old color in the back. Darkest Brown is not what happened. How it processed only half of my hair, I have no idea, but I look like an idiot and now have to pay more to fix it. Save your money. Buy a box at the local drug store, or if you want to pay for a "better" product, fork out the big bucks and go to the salon where they actually know what they are doing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jess R.
marzo 13, 2021
Great kit, completely different colour
PUBLICADO POR:
Jess R.
marzo 13, 2021
Kit is great, enough dye, the brush, two pairs of gloves, personalised- excellent. However, I asked for dark golden blonde and got dark chocolate brown which is flat and now looks like a wig. I had high hopes but disappointed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jess R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Becki C.
marzo 12, 2021
Color does not cover gray/white
PUBLICADO POR:
Becki C.
marzo 12, 2021
I have tried 3 times with their product to cover grays. It does less than a drugstore box of color.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Becki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Melissa L.
marzo 12, 2021
Absolutely No Gray Coverage....Looks like Box Dye
PUBLICADO POR:
Melissa L.
marzo 12, 2021
I followed all of the directions and watched the videos. My roots right now turned a cooper orange and the gray is showing right through. It looks absolutely horrible.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Michaela C.
marzo 12, 2021
Colour
PUBLICADO POR:
Michaela C.
marzo 12, 2021
Despite specifically asking for a ashy colour with no warmth, my hair has gone brassy and warm in colour and not ashy. I’m gutted it was a waste of my money, could have saved and used a box die and it doesn’t look any better than what a box die would do. Not offered a refund or replacement but happy to take my money again next month I think I’ll be cancelling!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michaela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ma lou W.
marzo 12, 2021
No stains. Beautiful color. Presentation is all 😘
PUBLICADO POR:
Ma lou W.
marzo 12, 2021
I loved it. But OMG smell is so strong 🥴🥴🥴🙄 make sure you ventilation or fan on. Very very strong. I'd like to have a more reddish color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ma Lou - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
rachelle R.
marzo 12, 2021
Still not what I’m looking for
PUBLICADO POR:
rachelle R.
marzo 12, 2021
Ii haven’t been successful with your coloring product. I’m over fifty and dark hair isn’t becoming . I guess you aren’t able to construct lighter browns drink Jake I haven’t been successful with your company product I am over 50 and dark hair isn’t becoming anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marie-Catherine D.
marzo 12, 2021
Amazing color, but changed the texture of my hair
PUBLICADO POR:
Marie-Catherine D.
marzo 12, 2021
First of all, the color was spot on and beautiful--I really love it! After a few days though I noticed that a lot of my hair (the strands) is really stiff and course feeling. Really disappointed, I love how it came out but I think it damaged my hair too much. (I have the Weekly Retreat hair mask and even with that I still feel course texture)
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marie-Catherine - Thank you for your feedback on your color application results. We are so sorry to hear that you are unhappy with the texture of your hair after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jan B.
marzo 11, 2021
Worst hair color yet!
PUBLICADO POR:
Jan B.
marzo 11, 2021
When it can't be corrected by you after three times its time to part ways.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Heather T.
marzo 11, 2021
Bit of a fiasco
PUBLICADO POR:
Heather T.
marzo 11, 2021
I had light blonde hair. I wanted to darken it to a medium to light copper colour. My first dye made my roots bright red and the lengths a dull brown colour. They sent a correcting dye, but that just made my hair dark brown. It lightened after a few washes, and it's a nice colour, but not a colour I wanted or one that suits me. Now I am back in the process of lightening my hair again, so the damage won't be good. So, kind of hit and miss. Service wasn't bad, but I don't think they mixed the colour well either time, as neither colour was close to copper.
It's also very hard to wash the dye out. Smells fine and comes with good gloves and a good amount of dye for longer thick hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heather T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda B.
marzo 11, 2021
After 4 washes, grays are coming through
PUBLICADO POR:
Rhonda B.
marzo 11, 2021
I have lots of grays so I am having to color more often than I would like. I have tried your color before and had the same issues with my grays coming through shortly after I colored but thought I did something wrong so I tried your color again but just after 4 washes my grays are very noticeable up front. I have enough from my last purchase to color again and will use it up and then decide whether I will be purchasing again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Charity C.
marzo 11, 2021
Orange
PUBLICADO POR:
Charity C.
marzo 11, 2021
My color turned out orange and is fading just as fast as the non-permanent color did.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca J.
marzo 11, 2021
Color didn't even last 2 washes
PUBLICADO POR:
Rebecca J.
marzo 11, 2021
I tried esalon to go back to my original color. The color was way too dark. In addition, I followed the directions completely, and my roots still ended up darker than the rest of my head. The color washed out after 2 washes which I am grateful for because it was not the color I desired, but hair dye should not wash out that quickly even if it's a gloss. I use color-treated specific shampoo, so I know it's not that. I was very unhappy with the results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ina K.
marzo 11, 2021
Farbe viel zu dunkel und stinkt ätzend
PUBLICADO POR:
Ina K.
marzo 11, 2021
Ich wollte Kastanie oder rotbraun heraus kam dunkelbraun.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ina K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lea E.
marzo 11, 2021
Too dark
PUBLICADO POR:
Lea E.
marzo 11, 2021
I ordered a pearl purple-y colour. I followed the directions to a T. And my hair turned out black.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara B.
marzo 11, 2021
Waste of money
PUBLICADO POR:
Sara B.
marzo 11, 2021
Completely awful colour... made my hair go orange. I've wasted so much money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sara B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deanna P.
marzo 11, 2021
Maybe its my hair
PUBLICADO POR:
Deanna P.
marzo 11, 2021
I didn't really like the color they made for me, the roots were lighter than the rest of my hair for some reason. I'm not sure as to why the color wasn't as vibrant. It really looked dull and boring. The roots which was the darker of the two colors had almost a different color profile. It really looked like a messed-up box dye. I've colored my own hair many times before, and I didn't find this any better than my typical trip to sallys. I will be giving it one more try though, because it still may have been a user error.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked
with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Noémie L.
marzo 11, 2021
Livraison
PUBLICADO POR:
Noémie L.
marzo 11, 2021
Je suis très déçu première commande il y a de la coloration qui à coulé partout dans le colis
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Noémie L. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre commande eSalon soit arrivée endommagée. Après vérification de votre compte, nous constatons que nos équipes se sont déjà occupé de tout pour résoudre ce problème. Si vous avez des questions n'hésitez pas !
PUBLICADO POR:
Ling J.
marzo 11, 2021
It didn’t work...
PUBLICADO POR:
Ling J.
marzo 11, 2021
I did everything the instruction said, but after everything was done, my grey roots were still grey! Don’t know what happened, it didn’t work this time.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Ling - We are sorry to hear that you were disappointed by the gray coverage of your recent color application.
Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the
lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate
your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Miyako K.
marzo 11, 2021
So red!
PUBLICADO POR:
Miyako K.
marzo 11, 2021
The color I received was so red it was brick red. I have dark brown and went with my original color. I was asked if I like red hue in which I do where it’s slight. Adding the developer and watching it turn red freaked me out but I thought well this is a different company. So I went ahead and tried it out and my goodness my hair turned super red.
I hate leaving bad reviews but this was just way out there in color that I was not expecting.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Miyako - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kay B.
marzo 10, 2021
Not the colour i wanted and bad customer support
PUBLICADO POR:
Kay B.
marzo 10, 2021
I wanted to turn my highlighted hair back to my natural dark blonde and as such selected dark blonde from the hair colour palette. The colourist called me and suggested that she added some copper and gold to the colour to make me a strawberry blonde, I told her in no way did I want to be that colour as I have natural red hints in my hair and didn't want to bring them out. So she agreed and suggested to just add some gold to not make the colour too ashy.
The colour looks terrible, i'm now a copper/blonde and just happy that it's lockdown and don't have to see anyone. I would not suggest using esalon over a highstreet purchased colour or even better go to a hairdresser. What has made it even worse is that i tried to complain through the online chat which directed me to send and email, and i did this 9 days ago and no one has got back to me. There is no contact information on the site and it feels like they just don't care once they have your money and sent your colour out.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kay B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moira C.
marzo 10, 2021
Colour communication
PUBLICADO POR:
Moira C.
marzo 10, 2021
I wanted highlights and received a root colour , in explanation I was told that they thought I wanted to get rid of my highlights .
My hair now is darker than before .
I am disappointed .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Moira C. - We appreciate your feedback here at eSalon! We really apologize for the confusion with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa Pasnik
marzo 10, 2021
Disappointed
PUBLICADO POR:
Lisa Pasnik
marzo 10, 2021
This was the first time I adjusted my color and went from medium brown to "light brown". Although I am happy with the color, it didn't seem to cover my grey hair even though I left it on the same amount of time. I will have to now order my next color sooner as to try to get more coverage. Any suggestions?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Gemma R.
marzo 10, 2021
Not as good as expected...
PUBLICADO POR:
Gemma R.
marzo 10, 2021
The service to get my colour organised and sent out to me was fantastic and all done much faster than I expected.
However, one of my concerns was stubborn greys that weren't being covered by the supermarket brands. The colour match was great, but sadly, despite following the application instructions, most of my stubborn greys still remain.
It is also a very messy and fiddly experience (that I may have gotten better with practice over time) - having applied home hair colours for years, I struggled to apply it in the way suggested, and the final colour rinse step absolutely covered my bathroom in the colour (I am still finding it to clear up today).
Overall, not a bad product at all, but for the price vs the result, I shall stick to the supermarket brands.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gemma R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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