I would recommend esalon team can reach out to their customers before customizing their colour products .
I would like to get my hair colour a little bit lighter this time but I just only got the colour for touching up my root and refreshing my hair colour with dark brown colour :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Paula M.
abril 2, 2021
Not!
PUBLICADO POR:
Paula M.
abril 2, 2021
My hair is red!! Not ash!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Paula - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pauline M.
abril 2, 2021
Bottle of color leaked
PUBLICADO POR:
Pauline M.
abril 2, 2021
I received my last color and some of the color leaked out of the bottle. Lid must had not been on properly . I have pictures if you need them.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pauline - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heidrun P.
abril 2, 2021
Viel zu dunkel
PUBLICADO POR:
Heidrun P.
abril 2, 2021
Bin überhaupt nicht zufrieden grau nicht gut abgedeckt und viel zu dunkel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heidrun P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nicole B.
abril 1, 2021
Very mismatched results!
PUBLICADO POR:
Nicole B.
abril 1, 2021
I've loved Esalon before, but this did not work for me at all! The 2 bottles I received didn't blend well before so I was left with a glaring Ombre result. The ends appeared very brassy while the roots were dull. I'd try again, but will be steering clear of red tones in the future.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nicole -We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Hinda B.
abril 1, 2021
Hair Loss
PUBLICADO POR:
Hinda B.
abril 1, 2021
This product was very harsh on my hair. It caused my hair to become dry and to fall out. I would not recommend esalon or their products. I have used many different types of hair coloring systems in the past, and this one was the worst. I have never experienced as much hair damage and hair loss as I have with esalon products. Avoid.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hinda - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sarah M.
abril 1, 2021
Not a great colour
PUBLICADO POR:
Sarah M.
abril 1, 2021
Order number 3 and even after providing photos, plus going into a lengthy description of the colour i needed, they were still not able to provide the colour I wanted. So have reverted back to shop bought colour which is exactly the colour I wanted.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sarah - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Ann F. E.
abril 1, 2021
Wrong color for me
PUBLICADO POR:
Ann F. E.
abril 1, 2021
My colorist at E-salon has been wonderful to work with me to get the right color. The last mixture did not cover my gray and changed my hair color to anything but strawberry blonde as I requested. Very disappointed because I wanted my new color by Easter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marissa R.
abril 1, 2021
My roots Aint what they were in my 1st colour
PUBLICADO POR:
Marissa R.
abril 1, 2021
My daughter put my color on perfectly like she did each time. I was unhappy and disappointed to see that the color wasn't the same as the 1st time. it was brassy and had an orangey red tone. The 1st time you sent my color it was totally amazing. I could not get over how my hair looked exactly like my real color. I couldn't tell the difference from my roots to my hair. I was in shock and absolutely loved your product. But when my daughter was done doing my hair this time you could tell Immediately that it did not match 😭 the original hair color that you made for me And my hair color
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha D.
abril 1, 2021
Same as all my reviews!
PUBLICADO POR:
Samantha D.
abril 1, 2021
Not coloring my gray hairs, love the color
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Samantha - Thank you for sharing your feedback with us. We are sorry to hear that our color did not provide the grey coverage you expected, and we'd love to adjust your formulation until it’s just right. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Monika M.
abril 1, 2021
Virgin Hair
PUBLICADO POR:
Monika M.
abril 1, 2021
Since I haven’t colored my hair in 2 years I had what the call virgin hair. I have about 20 % grey mostly around the temples and front. My hair had a natural sheen before coloring and to me at appears kind of dull now. They suggested to go a bit lighter than I had planned so I went with their suggestion since we know color usually comes out darker than expected....well not this one! So I have dull and light hair now.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Monika- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Marita W.
abril 1, 2021
This new tweaked color is horrific!!
PUBLICADO POR:
Marita W.
abril 1, 2021
Chrystalle has always mixed my color & it is usually perfect.....however,the latest set which was created by a MONIQUE arrived a few days ago & which I used yesterday.It is NOTHING CLOSE TO THE COLOR I WANT!!
I asked for a little more red BUT this turned out PINK .....almost like a dark fashion red.......looks like a red setter dog!!I am FURIOUS.For the next batch please return to the ORIGINAL formula.I don*t know how I am going to make this color acceptable to me......my hair is ruined!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marita - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelby R.
abril 1, 2021
Smell was horrible
PUBLICADO POR:
Shelby R.
abril 1, 2021
The smell of the color was so strong it made my eyes water and I followed the directions to a T and it burnt my scalp.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shelby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Customer
marzo 31, 2021
Not happy
PUBLICADO POR:
Customer
marzo 31, 2021
After I colored my hair I have two different colors, I request a color adjustment, and colorist recommend same color, and they charge me for the corrective color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Customer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie-Jeanne S.
marzo 31, 2021
Rücksendung
PUBLICADO POR:
Marie-Jeanne S.
marzo 31, 2021
Sehr geehrte Damen und Herren,
weil ich keine 20.- Euro für die Steuern zahlen wollte, habe ich das Päckchen an Sie retourniert.
Habe immer noch keine Rückerstattung bekommen !
Mit freundlichen Grüßen
MJ Schmit
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Marie-Jeanne S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Chloe S.
marzo 31, 2021
Disappointed
PUBLICADO POR:
Chloe S.
marzo 31, 2021
I asked to lighten my color from dark brown intense pearl to medium golden brown. I assumed that with “custom color”, I would achieve something somewhat decent. Very disappointed, my hair is not any lighter. It’s still very purple. The ends are dark. Seems like my ‘colorist’ Just threw in some medium brown dye and called it a day. I just spent over $40 for my hair to look awful. The tint brush that was left out of my last order was supposed to be included, free of charge, and once again, is not in my order.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Chloe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Siobh
marzo 31, 2021
Terrible!
PUBLICADO POR:
Siobh
marzo 31, 2021
My roots were a completely different colour to the rest of my hair, and the greys were completely resistant. I followed the instructions re application, but to no avail. I emailed about the poor results and heard nothing from esalon. I won’t be ordering again!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Siobhán - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christine K
marzo 31, 2021
Couleur
PUBLICADO POR:
Christine K
marzo 31, 2021
Couleur trop foncé me convient pas du tout
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Christine - Merci d'avoir partagé votre avis avec nous. Nous sommes vraiment désolés d’apprendre que notre coloration n'a pas fourni le résultat auquel vous vous attendiez. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs. Nos experts coloristes vous ont contacté par e-mail pour vous assister davantage.
PUBLICADO POR:
Nicolle L.
marzo 31, 2021
Turned my hair orange
PUBLICADO POR:
Nicolle L.
marzo 31, 2021
Wanted a nice light blonde and got orange. Out of box store dyes don’t even turn my hair orange
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicolle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aimee P.
marzo 31, 2021
I asked for a warm brown and sent pictures!
PUBLICADO POR:
Aimee P.
marzo 31, 2021
I was sent medium brown :(. No red or anything else added. Just medium brown. I’m so disappointed. I sent pictures and my current formula and neither were taken into account. I just wasted my money!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aimee - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Darlene G.
marzo 30, 2021
Worst than any off brand dye
PUBLICADO POR:
Darlene G.
marzo 30, 2021
Shitty stuff burned my mother's scalp and hair kept falling out. My mother panicked this stuff was going to make all of her hair fall out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Darlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather W.
marzo 30, 2021
Never received product
PUBLICADO POR:
Heather W.
marzo 30, 2021
Never received Product I got product from you one time you have charge me three times you keep telling me you’re sending out other replacements and I don’t get them instead the color that you made for me was entirely too dark and I haven’t received anything else this is crazy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Megan D.
marzo 30, 2021
NIGHTMARE! (ZERO stars)
PUBLICADO POR:
Megan D.
marzo 30, 2021
I had blonde hair. I wanted to lighten my hair a bit, especially my roots, and cover a few grays. I submitted pictures and explanation of my goals. I ordered neutral light blonde color.... which turned my roots bright carrot ORANGE!!! when I called I was told that there was a mistake in the formulation and the colorist had mistakenly added too little toner. I was told that they could fix it however with a follow up color kit. a week later this arrived and I did it... now my hair is much, much WORSE. I ordered light blonde color (1-2 shades lighter than my blonde hair) but now have DARK red roots, DARK grayish brown long hair with BLUE streaks!!!!! I was told that they would send me other products to try to help this disaster which is great, except they keep CHARGING MY CREDIT CARD without my authorization!!!!!!!! and my original order has not been refunded. This is company is wildly incompetent and criminal!! Do NOT give them your credit card.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anita O.
marzo 30, 2021
Still Grey
PUBLICADO POR:
Anita O.
marzo 30, 2021
It didn't cover greys. Despite leaving it in for longer and using more product than I normally would, the results were inferior to an off the shelf root touch up product at a fraction of the price. So it's not for me.
Thanks
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anita O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Macy L.
marzo 30, 2021
Costom colour
PUBLICADO POR:
Macy L.
marzo 30, 2021
Gave good coverage and a nice finish but wasn't the colour I requested (chocolate brown with caramel tones) it was more like black/brown
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Macy L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the grey coverage. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kathryn M.
marzo 30, 2021
I hate red hair
PUBLICADO POR:
Kathryn M.
marzo 30, 2021
Your color does not completely cover the color on my hair and it turns the roots red. Please discontinue my subscription.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valorie H.
marzo 30, 2021
Did not like my color. Waiting to hear back from my colorist :(
PUBLICADO POR:
Valorie H.
marzo 30, 2021
I'm hoping for a different color and have a better experience. Trying to be patient as I wait to hear back from my colorist on what to do.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Valorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jjan S.
marzo 30, 2021
Not happy with the color
PUBLICADO POR:
Jjan S.
marzo 30, 2021
Color too dark.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jjan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kristina R.
marzo 30, 2021
A bit difficult to apply
PUBLICADO POR:
Kristina R.
marzo 30, 2021
New to me - separating and defining the line to start and stop color was a bit challenging - I had to ask my husband for help. The color was nice though, and did not lighten to red/orange as other colors do. I liked the multi-color mix between light brown and dark blonde it gave. It was just hard for me to apply.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gemma W.
marzo 30, 2021
Not quite happy
PUBLICADO POR:
Gemma W.
marzo 30, 2021
Again my roots were more orange than the rest. Hair feels smooth and silky and better grey coverage but I’m not 100% happy with the colour
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gemma W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine N.
marzo 30, 2021
Not easy
PUBLICADO POR:
Christine N.
marzo 30, 2021
I am trying to adjust my colour on my own and keep being prompted to write a note to colourist. Have adjusted my colour already once but it is still to dark. I will cancel my account now. Website was not easy to change preferences.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary C.
marzo 30, 2021
Wrong color
PUBLICADO POR:
Mary C.
marzo 30, 2021
This red looks to fake. Too crayon for me. Not happy at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stacy H.
marzo 30, 2021
Still looking for my color
PUBLICADO POR:
Stacy H.
marzo 30, 2021
I have really liked the product and I feel like it covers my gray hairs well but I’m still looking for the right color. They have changed it up for me a couple times but it still isn’t right.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
April W.
marzo 30, 2021
Absolutely zero grey coverage
PUBLICADO POR:
April W.
marzo 30, 2021
My last try with esalon. I have white hair coming through at my temples and they are hard to cover. I get some coverage most of the time but fades quickly. I asked for better coverage for the white/ grey hair and this time it literally did not even work. I guess back to the salon for help.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
April - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katharina
marzo 29, 2021
Es war okay, hab mir aber mehr davon versprochen.
PUBLICADO POR:
Katharina
marzo 29, 2021
Leider mochte ich die Textur der frisch gefärbten Haare nicht, sie fühlen sich strohig an. Und das ergebnis ist mir zu dunkel und rotstichig. Ich werde es nicht nochmal ausprobieren. Schade!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katharina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Samira F.
marzo 29, 2021
Not what it used to be
PUBLICADO POR:
Samira F.
marzo 29, 2021
I love the color, but... color fades faster than it used to & product does not give hair the shine it used to. Please go back to the original eSalon product it was amazing.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Samira- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Carol S.
marzo 29, 2021
Custom color no good
PUBLICADO POR:
Carol S.
marzo 29, 2021
Custom hair colour great price but that's all. My hair was orange instead of a lovely burandy red. A big bunch of hair also fell out. Product very strong and eyes watered from the smell. Happy with shampoo and conditioner but won't be purchasing colour again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carol S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Daniela M.
marzo 29, 2021
Not the red I wanted
PUBLICADO POR:
Daniela M.
marzo 29, 2021
The colour is too light, not as deep and vivid as I wanted. Makes me look more ginger than anything. I will upload a picture to show what i was looking for.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Daniela M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandi R.
marzo 29, 2021
You are better off buying a box from the store!
PUBLICADO POR:
Sandi R.
marzo 29, 2021
It does not cover grey hair, my roots are way lighter than the rest of my hair, and the color is not what I expected. eSalon said that there would be a hint of violet, but it's more like burgundy.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sandi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kelsey B.
marzo 29, 2021
Color updated
PUBLICADO POR:
Kelsey B.
marzo 29, 2021
Color updated to have more gray coverage and it’s a totally different color. Made roots practically orange.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kelsey- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa T.
marzo 29, 2021
Too red
PUBLICADO POR:
Lisa T.
marzo 29, 2021
I wasn't too keen on the colour ,so I wouldn't use it again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
dominique T.
marzo 29, 2021
Allergie suite à l ammoniaque
PUBLICADO POR:
dominique T.
marzo 29, 2021
J ai fait une allergie suite à l ammoniaque contenu dan sle produit et je ne veux pas renouveler l expérience
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dominique - Nous sommes vraiment désolés d’apprendre que vous avez eu une réaction allergique. La coloration peut causer irritations ou, dans de rares cas, ça peut arriver qu’on développe une sensibilité aux colorations. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Pour plus d'informations, n'hésitez pas à revenir vers nous.
PUBLICADO POR:
Denise J.
marzo 29, 2021
Did not like
PUBLICADO POR:
Denise J.
marzo 29, 2021
Please cancel further orders
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Denise- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mohu S.
marzo 29, 2021
The color did not cover my greys
PUBLICADO POR:
Mohu S.
marzo 29, 2021
I applied the color but it seems like it offered less coverage. The greys are still visible and soon roots also start showing up. Last time I applied I got itchy scalp and dandruff du to harsh chemicals
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mohu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catriona B.
marzo 29, 2021
Completely wrong colour, wouldn’t wash out
PUBLICADO POR:
Catriona B.
marzo 29, 2021
The box and presentation was great, was really impressed and excited to get started. The dye smelt a little fishy but was easy to apply. Once the timer went off I spent over an hour trying to rinse out the colour, it was impossible. The water still wouldn’t run clear and I gave up before I broke my neck holding it under any longer. When I dried my hair I realised the colour was so unnatural and like a bright purple/red! I asked for brown/auburn. I’ve honestly had better results from a drugstore brand. I was so so disappointed :(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Catriona B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Judith H.
marzo 29, 2021
Not the color
PUBLICADO POR:
Judith H.
marzo 29, 2021
I try to get a light color and the color came out dark and my Grey's are showing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judith - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amber T.
marzo 29, 2021
Great color matching
PUBLICADO POR:
Amber T.
marzo 29, 2021
So to start, I would say I was a little upset my order was way late. I was patient and did get another order shipped out after they contacted me about it. Which was nice that they asked if I had received it yet or not. Customer service was great and my questions were always answered within a few hrs it seemed. The product itself is good. I like the color I got and they did a fabulous job matching ( I have dark brown hair). I tried both ways of applying and prefer putting it in a bowl and using the brush. That’s about where the issues started for me. It says to fill bowl or bottle up with water and pour on head in the shower and rub that in. Well when you do that the product goes everywhere. I happen to have an all white shower curtain and it got on it. 🤦🏻♀️ The next time around I used my shower sprayer and just bent over the tub. It was better but still made a mess. I’m thinking this step is just going to be messy. I didn’t care for the shampoo or conditioner. The results are good. I wouldn’t say my hair looks like it does after my salon visit. My hair definitely wasn’t as shiny or feel as soft. Actually seems like it might be a bit frizzy but I won’t blame that on the color as of yet as I’ve only used it twice. After I thought about it, it’s cheaper for my colorist to do it because she gives free haircuts. All in all if you can’t get to your stylist then this product maybe a good choice for you.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amber - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer P.
marzo 28, 2021
Disappointing
PUBLICADO POR:
Jennifer P.
marzo 28, 2021
Using it for the first time. Very disappointing but it did not cover all gray. Which I don’t really have a lot gray .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ud I.
marzo 28, 2021
Nothing like advertised
PUBLICADO POR:
Ud I.
marzo 28, 2021
The color came out nothing like advertised. I will not be continuing with this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ud - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle S.
marzo 28, 2021
Color did not cover my grays
PUBLICADO POR:
Michelle S.
marzo 28, 2021
I had them add additional coverage for my grays but the color never covered. This was worse than any box color. My salon always got them covered so this is NOT like a salon. I don't have a lot of grays either. It may work for some but not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer P.
marzo 28, 2021
Wrong color
PUBLICADO POR:
Jennifer P.
marzo 28, 2021
Ever since the color was sent too dark, they have yet to send something to correct it. My hair should be red not brown with red undertones.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Malgorzata S.
marzo 28, 2021
Regret
PUBLICADO POR:
Malgorzata S.
marzo 28, 2021
My color turned to be yellow/orange not an ash blonde as promise.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Malgorzata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin C.
marzo 28, 2021
Wrong color two times in a row
PUBLICADO POR:
Robin C.
marzo 28, 2021
I ordered a golden blonde and twice I have received a dark brown. They just can’t get it right
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lisa T.
marzo 27, 2021
Rip off
PUBLICADO POR:
Lisa T.
marzo 27, 2021
I used eSalon once and it failed to cover my greys. I had no intention of using them again and then without my permission a few weeks later they sent more product and took money my from my account without my permission. It seems I unwittingly must have signed up to a rolling contract. It was worded like a survey asking when I would be thinking of colouring my hair again. I had no idea I was ordering the product again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ramona F.
marzo 27, 2021
Geht
PUBLICADO POR:
Ramona F.
marzo 27, 2021
Hätte mit jeder Supermarkt Farbe das gleiche Ergebnis erzielt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ramona F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Marianne P.
marzo 27, 2021
Smell Overwhelming
PUBLICADO POR:
Marianne P.
marzo 27, 2021
Never even used the color kit.. ammonia smell was so overwhelming.. Would not expose my hair to this ammonia product!! In the garbage it went.. Money down the drain
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leanne B.
marzo 27, 2021
So so disappointing
PUBLICADO POR:
Leanne B.
marzo 27, 2021
So I thought I would try . Gave all the information and wanted to intense everyone copper one my hair. Followed the instructions to the second and now I have dark brown red hair . Absolutely not what I wanted at all
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Leanne B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Audrey Z.
marzo 27, 2021
Worst color ever and they sent another after I cancelled.
PUBLICADO POR:
Audrey Z.
marzo 27, 2021
BE CAREFUL! DOES NOT COLOR GRAY!!! I HAVE BRIGHT RED ROOTS!!!!!! HORRIBLE!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Audrey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dianna F.
marzo 27, 2021
Crap
PUBLICADO POR:
Dianna F.
marzo 27, 2021
I told y'all it turned my hair green...didn't hear from y'all
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Redberry
marzo 27, 2021
I have red hair. Who’s listening?
PUBLICADO POR:
Redberry
marzo 27, 2021
The “made for me color” failed. It had very little effect on my hair. I wanted lighter hair and it actually made my hair subtly darker. I tried the color on my eyebrows. My eyebrows are blond so there’s no reason it wouldn’t work right? It had zero effect on my brows. Im confused? The one thing I can say is that the smell is pleasant and my hair feels silky smooth. But please help red heads. We are color challenged. I would ask for a refund if this were a salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Redberry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Delphi
marzo 26, 2021
Lieferung
PUBLICADO POR:
Delphi
marzo 26, 2021
Meine erste Lieferung war mit Farbe verschmiert, sieht aus als seien die Flaschen offen. Ich bin sehr enttauscht und weiss jetzt auch nicht ob man es noch so benutzen kann. Habe auch sehr lange fuer die extra kosten auf die Lieferrung warte muessen.
Nach einer Woche war das Ersatz Color Set angekommen. Jetzt geht es los! :) Danke an das esalon Team!
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PUBLICADO POR:
Mandy C.
marzo 26, 2021
Greys still visible
PUBLICADO POR:
Mandy C.
marzo 26, 2021
Sadly this application did not cover my greys at the root ? It normally does but I have visible greys immediately after - I used the colour on Wednesday and the short wiry greys in my roots are still showing :(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mandy C. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara E.
marzo 26, 2021
Color set
PUBLICADO POR:
Barbara E.
marzo 26, 2021
Love the color but not even close to enough to cover all of my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Petra A.
marzo 26, 2021
Not for my hair
PUBLICADO POR:
Petra A.
marzo 26, 2021
This didn't help with the gray
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Petra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Darshana D.
marzo 26, 2021
Disappointed with the out come of the colour
PUBLICADO POR:
Darshana D.
marzo 26, 2021
Not happy with the colour that has come out. It’s made my hair jet black and I ordered golden brown. The only reason I ordered online was due to the star reviews this website had. Unfortunately, now I have to wait until the colour washes out and I can re colour my hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Darshana D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ghada B.
marzo 26, 2021
Sending without order
PUBLICADO POR:
Ghada B.
marzo 26, 2021
First they send totally different color than I wished for then they kept sending and charged my card without my permission till one year after the fact .
Don’t open account don’t give them your cc
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ghada - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Krissie S.
marzo 26, 2021
Horrible
PUBLICADO POR:
Krissie S.
marzo 26, 2021
The colorist took it upon herself to change my color. Extremely unhappy especially since it came out purple! They are sending some fix, but the simple fact I have to reprocess my hair horrible! A total let down especially since I loved the color I originally ordered.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Krissie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jackie M.
marzo 26, 2021
Not a fan this time
PUBLICADO POR:
Jackie M.
marzo 26, 2021
I love esalon normally, my last color I received, I wasn’t happy at all. It didn’t cover my gray to good. I have been coloring my hair for years and my Daughter is a hairstylist so I know what I’m doing. I thought this would cover more gray. The color itself I said I wanted more of a mahogany/maroon/red and it wasn’t at all
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marcela R.
marzo 25, 2021
Ritardo consegna
PUBLICADO POR:
Marcela R.
marzo 25, 2021
Purtroppo non sono onesti con i tempi di consegna e ho dovuto acquistare il colore da un altro fornitore. Un disaggio non da poco.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marcela - Siamo veramente dispiaciuti per il disagio causatole da tale ritardo. A causa dei controlli alle frontiere, i corrieri necessitano di più tempo per completare le consegne; e ci scusiamo per tale ritardo. Esaminando il suo account, abbiamo notato che si è già messa in contattato con noi, e il nostro team le ha fornito ulteriori informazioni. Non esiti a contattarci nuovamente, siamo a sua completa disposizione!
PUBLICADO POR:
jane L.
marzo 25, 2021
faded in two weeks
PUBLICADO POR:
jane L.
marzo 25, 2021
my colour has faded and grey coming through already..I followed the instructions to plan, very disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jane L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yamila C.
marzo 25, 2021
Not really good color
PUBLICADO POR:
Yamila C.
marzo 25, 2021
My color it was not near what i want it and my roots turned out to a different color .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Yamila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sarah D.
marzo 25, 2021
Loved the Colour!
PUBLICADO POR:
Sarah D.
marzo 25, 2021
Loved the colour but got a bad allergic reaction from using this product. PPD was the culprit. Shame as I thought it was good value for money.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah D. - Thank you for reaching out to us here at eSalon! We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda D
marzo 25, 2021
Not as good
PUBLICADO POR:
Linda D
marzo 25, 2021
Disappointed with colour this time, was told I would receive a second colour for free to achieve the look I asked for and it didn’t come. I have cancelled my subscription.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Linda D - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Roxane A.
marzo 25, 2021
Would like it lighter
PUBLICADO POR:
Roxane A.
marzo 25, 2021
Had a copper tone
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roxane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Simone K.
marzo 25, 2021
Tolle Verpackung, Farbe na ja
PUBLICADO POR:
Simone K.
marzo 25, 2021
Das Set kam in einer tollen Verpackung an. Das war es aber auch schon. Die Handhabung ist umständlich, da man Ansatzfärbung und Einarbeitung in die Längen einzeln mischen muss. Zum Abschluss MUSS man noch alles umständlich aufschäumen, was eine Sauerei im Bad verursacht. Die Grauabdeckung ist zwar gegeben, aber das habe ich auch von wesentlich günstigeren Farben, die ich bei dm erhalte. Weder unterscheidet sich die Farbe, noch ist sie glänzender, noch ist das Haar geschmeidiger. Alles in allem eine Enttäuschung, leider.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simone K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elois W.
marzo 25, 2021
Not happy with my last color.
PUBLICADO POR:
Elois W.
marzo 25, 2021
The grey area (new growth) is lighter than the rest of my hair. And, the color leans too much toward red undertones.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elois - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emily E.
marzo 25, 2021
Too light for me
PUBLICADO POR:
Emily E.
marzo 25, 2021
This mix was too light and did not actually cover my gray. I am naturally a very dark brown, well now I am like 95% grey, but What is left is much darker than this color and I could see the grey coming through.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi L.
marzo 25, 2021
Horrible Product
PUBLICADO POR:
Heidi L.
marzo 25, 2021
This product damaged my hair and the color was far from what they advertised. If 100% satisfaction is guaranteed, I want a full refund.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Heidi- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
alison D.
marzo 24, 2021
My hair turned orange
PUBLICADO POR:
alison D.
marzo 24, 2021
My hair turned orange.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Alison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alik
marzo 24, 2021
Ruined my hair
PUBLICADO POR:
Alik
marzo 24, 2021
The color was very nice and ashy. It remained a nice color without turning brassy. Unfortunately a ton of my hair broke off/fell out. I followed all instructions, but my otherwise healthy hair wasn’t having it. Had to chop it short. Stick to the actual salon.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Alik - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Judith G.
marzo 24, 2021
Loved the colour but it’s wrecked my hair
PUBLICADO POR:
Judith G.
marzo 24, 2021
Colour has been lovely and multi toned but particularly since most time I dyed my hair it has fallen out in clumps and is now very thin.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Judith G. - We appreciate your feedback here at eSalon! We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Isabel T.
marzo 24, 2021
Mauvaise couleur 😒
PUBLICADO POR:
Isabel T.
marzo 24, 2021
J'ai respecté a la lettre les instructions mais je me retrouve avec du violine dans les racine et pas dans les longueurs.
Vraiment déçu.
Je n'en rachèterais plus.
Un essai cela m'a suffit 😔
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabel T - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous, nous allons donc vous contacter afin d'y remédier. Veuillez vérifier vos emails pour plus d'informations.
PUBLICADO POR:
Abigail D.
marzo 24, 2021
Brad Mondo, Why Do You Forsake Me
PUBLICADO POR:
Abigail D.
marzo 24, 2021
I thought I could trust Brad Mondo with my life, but he was so wrong about this recommendation. I asked for all over color in black. I followed the instructions to the T, but my roots did not pick up the color AT ALL. The ends were the color I was expecting. I thought I didn't leave it on long enough so I tried again with the second bottle. I left it on for over an hour and still NOTHING stuck to my roots. Now it is even worse because the ends got darker (black) and the roots stayed the same (redish brown). I wish I could post the picture here, it looks like I have roots that have been grown out for years, halfway down my head is a crystal clear line where the color stopped picking up. I'm so sad I did this twice for nothing. How in the world can you put pitch black color on your whole head and have the roots pick up nothing. I am perplexed. I do my hair all the time with Lanza color and this has never happened. Service was great but the product didn't live up.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Abigail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carol M.
marzo 24, 2021
Not for me!!
PUBLICADO POR:
Carol M.
marzo 24, 2021
I could not use the color was too dark and it burned my head.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Carol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle H.
marzo 24, 2021
Not what I expected!
PUBLICADO POR:
Michelle H.
marzo 24, 2021
I had hopes of this being better than store bought “boxed color.” It’s only been 2 days, the color is washing out completely at my roots. It did not saturate properly to cover my previous color through my ends. Highly dissatisfied.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
David H.
marzo 24, 2021
Color Too Dark
PUBLICADO POR:
David H.
marzo 24, 2021
I had you change it to be darker. Now it is too dark. After it is put on it almost looks black. Please lighten the next order. It needs to be between the first order the the new order. I need a light brown, but not too light.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
David - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katie M.
marzo 24, 2021
Too Dark and Patchy
PUBLICADO POR:
Katie M.
marzo 24, 2021
Dark Brown dye ended up dyeing my hair black and patchy
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katie M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Casandra M.
marzo 24, 2021
Color change
PUBLICADO POR:
Casandra M.
marzo 24, 2021
It is not the color I wanted. I put in a color change and didn’t receive the color change this order
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Casandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Deborah S.
marzo 24, 2021
To dark color
PUBLICADO POR:
Deborah S.
marzo 24, 2021
It was supposed to be blonder but it was still a dark color. I really don’t like it and after a couple of washes the grey is back on top again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sacha D.
marzo 23, 2021
Not the right tone
PUBLICADO POR:
Sacha D.
marzo 23, 2021
The colour was wishy washy, more pink than copper mahogany.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sacha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope you will love your new hair color! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren A.
marzo 23, 2021
Not the colour I asked for!!
PUBLICADO POR:
Lauren A.
marzo 23, 2021
I said I wanted an ash shade dark blonde. This has made my hair lighter and turned it orange and green at the same time!! I am so disappointed and am going to have to buy a brown dye from the supermarket to fix it!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lauren A. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Andrea .
marzo 23, 2021
Needs better grey coverage
PUBLICADO POR:
Andrea .
marzo 23, 2021
Needs better grey coverage ...my grey hair still came thru after coloring
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ELIZABETH C.
marzo 23, 2021
Consistency
PUBLICADO POR:
ELIZABETH C.
marzo 23, 2021
I like your product very much and having the choice to customize the color is great. My problem is the consistency. I can't put it on using the bottle method, it is too thick and does not come out of the bottle. So I have to brush it on, which is very hard, if you do it yourself, because you cannot do the back. Any suggestions.
Thank You Elizabeth Connolly
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color consistency did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tamara R.
marzo 22, 2021
Horrible
PUBLICADO POR:
Tamara R.
marzo 22, 2021
My hair is ruined it's supposed to be blonde I ordered to touch up my roots now my hair is blue-gray I'm so sick over it! Don't order light ash blonde it's actually blue gray! I don't even want them to send color to fix . I don't trust it there's some color blind people making these orders not professionals,! 😭😭😭😭😭😭
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Morgan W.
marzo 22, 2021
Not perfect, but very easy to do
PUBLICADO POR:
Morgan W.
marzo 22, 2021
The color for my roots and for my ends came out almost incongruous to the rest of my hair. Hopefully, a second dye in a few weeks will solve that issue. However, my hair still looks shiny and healthy and I'm happy with how easy the process was.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Morgan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sheila H.
marzo 22, 2021
this did not cover my grey
PUBLICADO POR:
Sheila H.
marzo 22, 2021
I have white and grey hair. I left this on for 30 minutes per the instructions and when I washed it out I still had grey roots! The color on the rest of the hair was good, but I color my hair specifically to cover my greys :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheila - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marla M.
marzo 22, 2021
Color wasnt right.
PUBLICADO POR:
Marla M.
marzo 22, 2021
Too much ash. My hair had a taupe look to it, rather than rich brown w/ warmth from gold. I also naturally have red hilights and my hair grabs red, so I don't think I would want any added ever so slightly, but definitely no ash. To my knowledge, unless my colorists did not tell me the truth, have ever put ash in my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sally H.
marzo 22, 2021
Poor colour
PUBLICADO POR:
Sally H.
marzo 22, 2021
The colour sent did not change my current colour
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sally H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
PUBLICADO POR:
Teri A.
marzo 22, 2021
Ok not great
PUBLICADO POR:
Teri A.
marzo 22, 2021
It's easy to use and color is ok....nothing beats having it done in a salon
However, my 2 complaints are: it doesn't cover my gray well, I see gray popping thru in 7-8 days, and it's brassy
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Teri- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Miss Tiny
marzo 22, 2021
Just didn't work for me
PUBLICADO POR:
Miss Tiny
marzo 22, 2021
As excited as I was to receive my order was as quick as i was disappointed when done. My natural hair color is dark brown. I normally dye my hair blue black using store bought hair dyes. Loreals, garnier etc. I decided to try ESalon for a different easy peazy flow. Everything is included, instructions, gloves and all necessities needed for hair dying. And although that is a huge plus. After two tries. I am disappointed at such with the color result. When I received my box everything was perfect. ESalon presentation is perfect. I mixed color and followed directions. (The scent of the dye is very strong. SO PLEASE MAKE SURE U ARE NOT DYING YOUR HAIR IN A CLOSED IN ROOM OR A SMALL BATHROOM. Ventilation is key while dying your hair.) Waited the appropriate time and rinse following all steps including adding water to remaining die and applying it. But once rinse and dried. The roots of my hair where light brown. I was shocked because the die was black all around but for some reason it lightened the roots of my hair all around. So I thought maybe I received the wrong color? Not sure. So, I reached out to my hair colorist Emilie/Amelie sorry if I misspelled your name. And she was great ! Explained to me that maybe something needs to be adjusted in formula and so forth. She sent me a new order! Order was received within a week. So Thank you for that! Gave it a second shot and now my hair is no longer light brown but its dark brown. I'm not sure if there is something missing in the formula. But I have nice, soft, slightly wavy hair. And never have I had this sort of problem. So I find it a bit weird. But unfortunately I will not proceed with my subscription.
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Respuesta de nuestros expertos
Hilda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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