Produit qui à l'air pas mal couleur faite aujourd'hui et très décu par la couleur j'avais pourtant demandé que ma couleur ressemble à ma longueur et bien insister là dessus et je me retrouve avec une couleur beaucoup trop foncé dommage
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sophie M. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
tina C.
abril 14, 2021
Ruined my hair color
PUBLICADO POR:
tina C.
abril 14, 2021
Ruined my hair color from very blonde with dark roots to mousy brown the color is just flat ! Was suppose to be copper brown ! Nothing as indicated in color chart or selected color ! What a dismal disappointment !
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lori S.
abril 14, 2021
Disappointed
PUBLICADO POR:
Lori S.
abril 14, 2021
Color only lasted 2 weeks. What the heck
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee and we have noted your feedback for your colorist to review before crafting your next color. Thanks again for your feedback!
PUBLICADO POR:
Karolina R.
abril 14, 2021
Wish I hadn't used it..used to love my hair colour now not so much
PUBLICADO POR:
Karolina R.
abril 14, 2021
Bad points: even though I've posted my picture and explained in my notes what colour I wanted to achieve (basically keep the one I already have) , I still ended up with dark roots I'm devastated. I understand that the actual colour depends on many factors but I used other hair dyes in the past and never had any problem. I used to have nice golden/copper hair and now my roots are very dull. Sadly, I need to use colour hair remover asap :( Shame about the money and time spent, and damaging my hair unnecessarily.
Good points: arrived quickly, great packaging, clear instructions, covers grey hair, hair feels in a good condition. Good amount of hair dye, enough to cover full head, shame about the colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karolina R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary D.
abril 14, 2021
what happened?
PUBLICADO POR:
Mary D.
abril 14, 2021
I got no grey coverage. Even on the stuff that's just barely 1/4 inch long. What happened? We followed the steps. Can you help? Mary
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and we have noted your feedback for your colorist to review. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Summer
abril 13, 2021
Still Too Dark
PUBLICADO POR:
Summer
abril 13, 2021
I would just like to go back to my original color. Bright copper and gold. NO MORE DARK BLONDE
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PUBLICADO POR:
Carly H.
abril 13, 2021
Unhappy
PUBLICADO POR:
Carly H.
abril 13, 2021
I have brown hair and requested a dark ash blonde colour, purchased home dye kit and purple shampoo. The instructions told me to apply to the roots first, leave to process for 25 minutes and then apply to the ends for 5 minutes. I was highly skeptical as I know that the roots process much faster than the ends but against my better judgement I decided to listen to the colourist’s advice. As I suspected, my roots have now lightened to a hideous red colour which is completely different from the ash tone I requested and the ends are untouched. Have contacted customer service but haven’t had a response yet. Have had to book an appointment with a local hairdresser and hopefully they can fix it.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carly H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah H.
abril 13, 2021
Wrong colour
PUBLICADO POR:
Sarah H.
abril 13, 2021
Sadly I now look like I've got cherry red roots and ginger locks. It looked a different colour when I mixed it but I trusted it to be okay. I'm going to have to strip it and get it done at a salon now their open. Sorry but I'm cancelling my account as I can't risk this again. First time I loved it but its only the second delivery and its so wrong. Photos uploaded to my account.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon B.
abril 13, 2021
Never Received
PUBLICADO POR:
Shannon B.
abril 13, 2021
Have NOT received my package. Please refund me back please.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Shannon- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Frédérique G.
abril 13, 2021
Pas reçu
PUBLICADO POR:
Frédérique G.
abril 13, 2021
Je n ai strictement rien reçu. Je suis désolée mais je n ai pas déménagé et n ai pourtant rien reçu.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Frédérique G. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Nous allons faire le nécessaire et vous contacter par e-mail afin de vous aider. Veuillez vérifier vos e-mails pour plus d'information.
PUBLICADO POR:
Melinda J.
abril 13, 2021
Not best for gray coverage
PUBLICADO POR:
Melinda J.
abril 13, 2021
My gray started peeking through very early.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Melinda- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelley H.
abril 13, 2021
Hate the color
PUBLICADO POR:
Kelley H.
abril 13, 2021
In my profile I said my hair pulled red and I hate red. Dyed my hair last night and it is very red toned. Not happy at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer H.
abril 13, 2021
Way too dark
PUBLICADO POR:
Jennifer H.
abril 13, 2021
I am a natural ashy mid-dark blonde... I had requested a dark beige blonde after bleaching out the last brown color and ended up with a more golden brown. Not impressed as I can’t lighten it without getting a brassy mess.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Brenda
abril 13, 2021
I ordered on line thinking it was Madison Reed but when it came in it was not.
PUBLICADO POR:
Brenda
abril 13, 2021
I just thought it was a corporate umbrella. I called M Reed only to find out that it was a different company. eSalon also put me on an automatic monthly shipping plan when I specifically said it was a trial. The product was ok. Not as good as Madison Reed which I have since used. I will see if eSalon will refund my automatic monthly shipment. I feel that I was conned. I called the 800 number on eSalon's site. It rang to Redkin Products. Another conn. I will not use e salon ever again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa Y.
abril 13, 2021
Color Review
PUBLICADO POR:
Lisa Y.
abril 13, 2021
The color didn't completely cover my gray roots in the front hair line I can still see them . This is going on my second week of having the color on! I really didn't notice a difference with the end color so I don't think that would be something extra that I would purchase on my next order, I believe I will try this one more time though!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa D.
abril 13, 2021
Did Not Fully Cover Gray and Did not Add Moisture
PUBLICADO POR:
Lisa D.
abril 13, 2021
So far I do not see where this is better than a store bought kit. The color did not seem to cover well and it was way too light as eSalon switched the color to a lighter tone. It seemed like it did not have any moisturizing effects. The kit was aesthetically pleasing and well put together so I was anticipating the best. I was disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Veronica C.
abril 12, 2021
Very disappointed
PUBLICADO POR:
Veronica C.
abril 12, 2021
I followed the directions. I mentioned that I have some gray hair. This color was put on a few weeks ago. The minutes I rinsed it out I could still see all the gray hair. After I blow dried my hair, it looked darker except for all the grays. 3 weeks later the darker color is completely faded. I only wash every 2-3 days. I am so disappointed, A waste of my money. Color was not as described.
Received the 2nd color shipment. I added more comments and discussed my concerns about the 1st shipment. Well, I'm officially done. My hair is practically black and it really did a bad job on the grays. So beyond disappointed. Never again.
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PUBLICADO POR:
Shannon W.
abril 12, 2021
color
PUBLICADO POR:
Shannon W.
abril 12, 2021
Can not seem to get & keep the red out of my hair. I asked if maybe we could change it but never received a response this go around.
Update Still have the red tones in my hair & now the grey isn't coved well
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PUBLICADO POR:
Judie P.
abril 12, 2021
OMG
PUBLICADO POR:
Judie P.
abril 12, 2021
This product is totally worthless. Your coloring did zip for my gray hair. I would not buy it again.
CANCEL MY NEXT ORDER NOW.
I want a rep to call or email me ASAP.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Evyn D.
abril 12, 2021
Wrong Color
PUBLICADO POR:
Evyn D.
abril 12, 2021
I wanted a light brown to match my natural hair color but it came out next to black. My roots are very light for some reason and now overall it looks extremely patchy. This isn't my natural color or the color I was expecting and I'm glad I got demi-permanent.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Evyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paula S.
abril 12, 2021
Would put zero if i could
PUBLICADO POR:
Paula S.
abril 12, 2021
Ordered my colour different colour arrived but thought 8 would try it. Vibrant red well I now have purple hair. Contacted the colourist who.insists I ordered this colour so should be vibrant red but it is purple and they don't give a damn. I now for the next 24 weeks have purple and pink hair as the gray coloured pink. I would never buy from them again or recommend they are NOT interested in putting it right
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Paula S.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lorna H.
abril 12, 2021
Color satisfaction
PUBLICADO POR:
Lorna H.
abril 12, 2021
Loved the color, but its hasn't lasted. The grays around my forehead have started to show and I have not yet shampooed since coloring, I am a African American w/dry hair so I don't shampoo frequently.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lorna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amanda B.
abril 12, 2021
My first time
PUBLICADO POR:
Amanda B.
abril 12, 2021
Well, I thought this was going to be an amazing product! And I would not get the wrong color again,or have to deal with going and buying hair color again! Boy was I WRONG!! I WAS SO EXCITED TO START MY COLORING PROCESS. I do have to say that the steps were easy. But after said and done it did nothing to my hair it did not even cover up my Grey hairs and I was very disappointed!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeanette G.
abril 12, 2021
Didn't work for me.
PUBLICADO POR:
Jeanette G.
abril 12, 2021
It made my hair reddish, not what i was looking for, will stick to a real salon, hey but I tried.
Thanks anyway esalon.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jeanette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela A.
abril 11, 2021
Waste of money - should've stuck with L'Oréal!
PUBLICADO POR:
Pamela A.
abril 11, 2021
Colour was a terrible mousy brown with brassy tone instead of the cool medium blonde with pearl tone that it was meant to be. Had fix it with L'Oréal cool tone colour which did a brilliant job and gave me the cool ash tone I wanted, clearly something esalon couldn't deliver and why I will be sticking with L'Oréal as I should've done in the first place. Note to self don't believe the hype on the Internet!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Pamela A.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle L.
abril 11, 2021
Color washed out
PUBLICADO POR:
Michelle L.
abril 11, 2021
I'm not sure what happened this time maybe because I asked for a lighter color it washed out my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
lynn L.
abril 11, 2021
Color was gold brown
PUBLICADO POR:
lynn L.
abril 11, 2021
This made my hair brake when I followed instructions too the mixture and time. I’m so upset! Canceled my plan .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katrina D.
abril 11, 2021
Not for me
PUBLICADO POR:
Katrina D.
abril 11, 2021
Not very happy with this at all very flat dull colour and where I had highlights it’s just not very nice at all
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katrina D.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra S.
abril 11, 2021
Nicht zufrieden
PUBLICADO POR:
Sandra S.
abril 11, 2021
Bin nicht zufrieden die Farbe ist zu Dunkel und der Farbeffekte ist nicht zu sehen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sarah H.
abril 11, 2021
Disappointing
PUBLICADO POR:
Sarah H.
abril 11, 2021
Not the vibrant copper I had hoped for, and further faded after a few washes. The packaging suggested part of the colour was a free gift, which is wrong as I paid for all over colour. Odd. Now need to try and correct the colour. Have given feedback already, but no sign of the ‘it’s on us if not satisfied’ promise.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tara D.
abril 11, 2021
Dryer out my hair, level 10 color now a 7
PUBLICADO POR:
Tara D.
abril 11, 2021
I wanted to tone down my blond, the tube said light blond, my hair is now brown. I am so confused what the hell happened. Thank good it is Demi permanent, because if it wasn’t I would be in tears
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tara D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jana C.
abril 10, 2021
Hair colour
PUBLICADO POR:
Jana C.
abril 10, 2021
Colour not bad but makes me older. I know I want natural looking hair near to my hair colour but it's not for me. And grey hair come out fast. Few what I have. Light Ash grey need for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tripti S.
abril 10, 2021
Not worth the Price
PUBLICADO POR:
Tripti S.
abril 10, 2021
Not satisfied the way the color starts to fade in just first wash and the gray starts showing. I have requested a color adjust in my last order but did not notice the change in my hair color.
It's almost like using a drugstore hair color do not see much difference.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tripti - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne V.
abril 10, 2021
Wrong color
PUBLICADO POR:
Anne V.
abril 10, 2021
I was pretty specific that I wanted a dark brown with ash to get rid of red. Instead I received a darkish brown with lots of golden and red hues not not ash.. At $30 a pop expected better than box color. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica L.
abril 10, 2021
Not what I expected
PUBLICADO POR:
Jessica L.
abril 10, 2021
The color was not as vibrant as I thought it would be and I was surprised to my grey still popping through, very disappointing! Not sure if I’ll use their product again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
AnnaMari
abril 9, 2021
Was not color ordered
PUBLICADO POR:
AnnaMari
abril 9, 2021
Did not color any of my grays and was darker then the color I requested. Very dissatisfied sent email that I was dissatisfied and did not want any more service and was booked and shipped another order with no way to cancel
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
AnnaMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marielena R.
abril 9, 2021
Bit what I asked !!!
PUBLICADO POR:
Marielena R.
abril 9, 2021
I asked my hair color to be gold honey.. instead I got an orange head I don't like at all!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marielena R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Belinda S.
abril 9, 2021
Seems to not work for me
PUBLICADO POR:
Belinda S.
abril 9, 2021
Im sorry i thought this would work. Please discontine do not take out funds.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Belinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
S C.
abril 9, 2021
Not satisfied
PUBLICADO POR:
S C.
abril 9, 2021
Didn’t cover gray around temples and ears. Washed out with rinse
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
S C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Fiona A.
abril 9, 2021
Not impressed
PUBLICADO POR:
Fiona A.
abril 9, 2021
The smell of the dye is very strong. I opted for medium ash brown and the colour ended up being too light and too red.
It covered the greys for about 2 weeks and then the colour washed off.
I will not repurchase as it is nothing special for the high price. There are cheaper and better options available elsewhere.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fiona A. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jerrie K.
abril 9, 2021
Not even near the color I want
PUBLICADO POR:
Jerrie K.
abril 9, 2021
I want red and I am still blonde. Very frustrating
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jerrie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amy D.
abril 8, 2021
Not great
PUBLICADO POR:
Amy D.
abril 8, 2021
Didn't color evenly. Kind of brassy.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Amy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Stacy D.
abril 8, 2021
Way too dark
PUBLICADO POR:
Stacy D.
abril 8, 2021
There is no shine and color looks dull not bright
I think it’s too dark for me and needs to be removed and go back to dark blonde
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Stacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Cheron R.
abril 8, 2021
Burned my scalp
PUBLICADO POR:
Cheron R.
abril 8, 2021
Need larger ingredient print as I did not see aloe vera in the ingredients until I had lathered my head with your dye. I will never buy again.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Cheron - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Petra V.
abril 8, 2021
Super Aufmachung, sehr ansprechend
PUBLICADO POR:
Petra V.
abril 8, 2021
Trotz der netten Aufmachung und auch der Service sowie eine tolle Website sind die Farben nicht mein Geschmack. Erst war es orange und beim nächsten Mal beige grau... ich möchte nicht mehr rum probieren, ich werde wieder zum Friseur gehen und Vorort die Farbe wählen. Oder mehrere Male waschen damit der tumbe Schatten weg geht.
Sorry, mir Wurde es von einer Freundin empfohlen aber ich bin enttäuscht. PvSchmude
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Petra V. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lee M.
abril 8, 2021
Opposite
PUBLICADO POR:
Lee M.
abril 8, 2021
I requested a lighter brown tone with more copper or auburn. Instead I received a darker brown with mahogany/purplish tone. My hair is nearly black now. I was attempting to help the grays blend better- now they are even more apparent than before. Not happy with this purchase.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rene B.
abril 8, 2021
The Hair color wasn't what I wanted
PUBLICADO POR:
Rene B.
abril 8, 2021
the instructions were vague I didn't see how long to keep dye on hair and the color wasn't what I wanted.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
John M.
abril 8, 2021
Not for me
PUBLICADO POR:
John M.
abril 8, 2021
This color did not work for me. I prefer to continuing to visit my local salon for future services. Please cancel my plan immediately.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
John - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback.
PUBLICADO POR:
Joey L.
abril 8, 2021
Didn't dye but great CS
PUBLICADO POR:
Joey L.
abril 8, 2021
Unfortunately the dye didn't colour my hair but I am so impressed with the customer service through online chat and phone. The representitives were so friendly and helped offer me a redye kit but I requested for a refund. Really great packaging and easy to follow instructions, definiately a shame for the colouring
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Joey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with our Customer service. Based on your profile, we see that your concern has now been resolved. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Abbie L.
abril 8, 2021
No Hair Dye
PUBLICADO POR:
Abbie L.
abril 8, 2021
I opened my box and it’s missing the hair dye. This company used to be great and now it’s AWFUL!!! This is the 3rd time something is missing from my box in the last year. I’ve been a loyal customer and very patient with previous mistakes, but now I’m done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Abbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie C.
abril 7, 2021
Don’t use Demi permanent if trying to grow out grey hair!
PUBLICADO POR:
Jamie C.
abril 7, 2021
I decided to grow out my grey hair last spring. My last permanent color was May 1. After 5.5 months of zero color, I consulted esalon about using demi permanent color to help with the demarcation line. I used their product 3 times with the last color 4 months ago. I wash my hair every other day and the color is very much still there even though I’ve washed it roughly 60 times. They said it would wash out completely around 24-28 washes. I am so disappointed that I have lost months of growing out my grey hair. I highly advise against using their demi color if you are trying to grow out your grey hair! Also, why is there no search option in the reviews? How can anyone find anything in over 50,000 reviews? If there was a search option, I would have searched for Demi reviews and likely found that others had similar complaints about the Demi color not washing out.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kathryn R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda Z.
abril 7, 2021
Don’t do red or auburn
PUBLICADO POR:
Amanda Z.
abril 7, 2021
I wanted a bright vibrant red, which is practically what my hair already was, it turned my roots copper orange, and the rest brassy red. On top of it that was the worst smelling hair dye I’ve ever used. I do not recommend using this hair color if you want red or auburn
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karin M.
abril 7, 2021
Fake-Looking Color and harsh chemicals
PUBLICADO POR:
Karin M.
abril 7, 2021
Color didn't come out at all like the color I ordered. It's literally a medium version of clown orange. It was supposed be "dark brown copper". Absolutely terrible. The coloring itself was super strong smelling. Going back to Madison Reed!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beth S.
abril 7, 2021
Not enough grey coverage
PUBLICADO POR:
Beth S.
abril 7, 2021
Tried twice, all color washed out within 2 weeks in the front of my hair. It’s not new growth.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michele O.
abril 7, 2021
Not satisfied
PUBLICADO POR:
Michele O.
abril 7, 2021
It did not even color my gray was very disappointed will not order again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marie-Christine G.
abril 7, 2021
Pas très satisfaite
PUBLICADO POR:
Marie-Christine G.
abril 7, 2021
mes cheveux tirent plus sur blond avec trop de reflets roux (Orange)
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie-Christine G. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous afin de réaliser vos objectifs couleur. Veuillez vérifier vos emails pour les étapes suivantes.
PUBLICADO POR:
Angel T.
abril 7, 2021
Bad
PUBLICADO POR:
Angel T.
abril 7, 2021
I tried the company three times and even stripped my hair to bleach blonde and all of the three times my hair turned red. When all I wanted was ash blonde
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Angel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer L.
abril 7, 2021
I just want to speak with someone!
PUBLICADO POR:
Jennifer L.
abril 7, 2021
This particular order was fine. Now, I’m trying to change my hair color & I’m told that I need to place an order first- so, I’m suppose to order & pay for a color that I no longer want, and then have it changed, hoping that the change is what I receive... I do not understand this process at all... I’ll go back to my stylist, at least, I can have a consultation discussion with her prior to paying for it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to crafting your next custom blend. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tammy G.
abril 7, 2021
It was ok
PUBLICADO POR:
Tammy G.
abril 7, 2021
Really a little too dark
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Greeneyes0417
abril 7, 2021
Not what I expected
PUBLICADO POR:
Greeneyes0417
abril 7, 2021
No gray coverage and color did not last. I was excited about trying this product and was left disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anne B.
abril 6, 2021
decue
PUBLICADO POR:
Anne B.
abril 6, 2021
ne me convient pas du tout trop agressif
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anne- Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous et nous espérons de pouvoir en discuter avec vous afin de vous proposer un produit qui vous convient. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Veuillez vérifier vos emails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Frances A.
abril 6, 2021
too dark
PUBLICADO POR:
Frances A.
abril 6, 2021
this is too dark for me. I think i need a light brown.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Frances- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Katie C.
abril 6, 2021
Color was not at all what I expected; ended up multi-colored.
PUBLICADO POR:
Katie C.
abril 6, 2021
After my last two colors, which weren't what I was hoping for (first one didn't cover gray at all. I was told it was because it wasn't permanent, so they changed it for the second coloring). This time around, I told them I still needed more gray coverage and that I didn't want the color to be so dark. I got my color and the directions had one color for the roots, which I did, and another color to be applied just below the root line - where I'd applied the root color - and spread throughout the rest of my hair. I followed the directions to a T, wanting to finally have the color I was hoping for. It is SO BAD. The color is not only still just as dark, it now has an orange tinge to it, especially in sunlight. Also, because of the two different colors for roots and the rest of my hair, there is a distinct line where you can see two obviously different colors. I wear a hat almost every time I'm outside now. All I can say is, thank goodness I'm now vaccinated so I can go to my stylist and pay her to fix this. I was very excited at the idea of professional quality at-home hair color, and ended up sorely disappointed. This was a waste of money and time.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Katie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Susan D.
abril 6, 2021
Love the color. Dries out my hair.
PUBLICADO POR:
Susan D.
abril 6, 2021
My color was beautiful, but my hair was so dry and brittle afterward.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We're truly sorry that our color has not fully met your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Bethany K.
abril 6, 2021
Definitley dark blonde not medium blonde
PUBLICADO POR:
Bethany K.
abril 6, 2021
Average colour. Very even tonal finish. Roots nearest scalp are a bit too warm. Overall colour too dark. A medium ash blonde....looks far more like a dark ash blonde. Which is a shame, because that's a colour thts very blah. Hair feels really dry and coarse now.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bethany K.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Samantha A.
abril 6, 2021
Love the process, don't love the color
PUBLICADO POR:
Samantha A.
abril 6, 2021
When my color set arrived, I loved using the product. I thought it was adorable and easy to do. Following the wash out, I feel like my roots are SUPER orange toned and then my ends really didn't show much difference in color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sheri K.
abril 6, 2021
I wasn't terribly impressed.
PUBLICADO POR:
Sheri K.
abril 6, 2021
The process was more difficult that I anticipated and the color was much lighter than I had hoped. How do I stop the subscription?
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Hi Sheri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debi B.
abril 6, 2021
Custom color set
PUBLICADO POR:
Debi B.
abril 6, 2021
I talked to Brianna and told her I wanted a color that they had on their website of a woman pictured. So she asked me to post that picture and to post my picture now currently, I had already posted a picture pre Covid. She said once those were posted she would get my color going and send it out. I was under the impression that she was looking for the pictures and that that would be done. I guess that wasn’t the case. I waited and waited and nothing was done so I called back in and got Pam. She said she was also a colorist. Trying to explain the situation she said she could help, so I trusted her. She said that they would expedite shipping and they did which was great. The colorist ended up being someone else and I didn’t get the color I asked for. I saw that it was medium blonde, I am not medium blonde but then it had extra chemicals that they hadMixed in so I trusted them. You can’t tell until it’s done. I’m a medium blonde now. Was not before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara H.
abril 6, 2021
Grauabdeckung
PUBLICADO POR:
Barbara H.
abril 6, 2021
Keine Grauabdeckung ,ich habe meine Bestellung storniert ,abwarten wie es weiter geht . Bis dato keinerlei Statement
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara H. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
LeAnne B.
abril 6, 2021
Previous dye not right
PUBLICADO POR:
LeAnne B.
abril 6, 2021
The 2nd to last dye was messed up, I told you and you sent me a free one. My hair has not recovered and is falling out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
LeAnne - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Egidija J.
abril 6, 2021
Wrong colour
PUBLICADO POR:
Egidija J.
abril 6, 2021
Hi, I am so upset about the color, it could have been mixed somehow while being prepared.
I ordered Copper color. The result was unbelievable - my hair now is dark brown instead of copper.
Egidija
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Egidija J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katherine P.
abril 6, 2021
VERY Disappointed
PUBLICADO POR:
Katherine P.
abril 6, 2021
It did not cover my gray hair well nor is it consistent colour throughout.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Maria T.
abril 6, 2021
First time user
PUBLICADO POR:
Maria T.
abril 6, 2021
I ordered a dark plum color. The results were not even close. Also, I didn’t have enough product for my long hair. Bummer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hazel I.
abril 5, 2021
Awful
PUBLICADO POR:
Hazel I.
abril 5, 2021
Roots went brown not black even though colour was blue black!!!. Did a patch test and was fine but my scalp is now full of scabs. Have two colours left I can't use waste of money
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hazel I. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deborah M
abril 5, 2021
Color
PUBLICADO POR:
Deborah M
abril 5, 2021
This color did not cover the gray around the temple. My hair is not as soft as the other times and I smelled ammonia this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Saskia N.
abril 5, 2021
I am really unhappy.
PUBLICADO POR:
Saskia N.
abril 5, 2021
The color does not match the sample I chose and isn't close to what I chose.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Saskia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara K.
abril 5, 2021
Sehr schön glänzend, leider nicht der richtige Ton
PUBLICADO POR:
Sara K.
abril 5, 2021
Meine Haare werden kupferrot, hell und kaum braunanteilig. Bestellt war : mittelbraun kupfer asch.
Ich sehe karottenmäßig aus.
Trotzdem versuche ich es weiter mit einer Farbanpassung, denn meine Haare erhalten durch die eSalon Farbe einen sehr schönen Glanz.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
sara K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elizabeth P.
abril 5, 2021
Not enough for my head
PUBLICADO POR:
Elizabeth P.
abril 5, 2021
Great color. However I only had enough to do 3/4 of my whole head.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and application! We are so sorry to hear that the color was not enough for your whole head. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Trina P.
abril 5, 2021
3 strikes your out....I should’ve taken the refund...
PUBLICADO POR:
Trina P.
abril 5, 2021
After having the color adjusted, my hair still isn’t black, just an ugly brownish red. Either the product is defective, the color combination is extremely off, or you don’t sell black hair dye. I rather buy box dye from the corner store, at least my hair would be black.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Trina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer A.
abril 4, 2021
Not even close to color chosen
PUBLICADO POR:
Jennifer A.
abril 4, 2021
Received and though the product is nice and packaging the color is not what I selected . Also the odor was very strong and burned my eyes.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer A.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt that the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie L.
abril 4, 2021
Made my blonde hair red
PUBLICADO POR:
Stephanie L.
abril 4, 2021
Followed directions but still ended up with brassy red hair. I will now have to color my hair brown to cover up the orangey red color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
bally B.
abril 4, 2021
Lovely non toxic
PUBLICADO POR:
bally B.
abril 4, 2021
My hair colour did not have any strong smells and did not irritate my scalp. It was very soft & foamy which was nice. But, the only draw back for me is that it did not take too well on my greys, even though i followed the instructions fully, and also would have liked some different tones in the colour ( like in the adverts).
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
bally B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Colleen C.
abril 4, 2021
Too dark
PUBLICADO POR:
Colleen C.
abril 4, 2021
Color was too dark of a red, when I asked for copper red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Malinda K
abril 4, 2021
great color very strong ammonia
PUBLICADO POR:
Malinda K
abril 4, 2021
Where does the color come from there is a very strong ammonia smell
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Malinda - We’re truly apologize for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to further discuss this matter.
PUBLICADO POR:
Mandy W.
abril 3, 2021
Don’t order off this company
PUBLICADO POR:
Mandy W.
abril 3, 2021
My ash blonde has come out orange, I’ve emailed them this company has done nothing to rectify issue even with numerous emails from myself
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mandy W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veronique C.
abril 3, 2021
Couleur
PUBLICADO POR:
Veronique C.
abril 3, 2021
Le packs est très bien, mais la couleur bof bof , déçu
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Veronique - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Nous travaillerons avec vous pour réaliser vos objectifs de couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes ; merci encore pour votre commentaire.
PUBLICADO POR:
Carol C.
abril 3, 2021
Some Disappointment
PUBLICADO POR:
Carol C.
abril 3, 2021
I’ve been using ESalon for a couple of years and I was impressed with my products & hair color. I did have to adjust the shade because it was too bright & coppery. So I had it toned down a bit. It was great at first. But I’ve noticed the past 2 times have not been very good. My grey doesn’t seem to be covering very well and my hair has a sort of a peachy tone. I feel for the price it’s not meeting the high quality it did in the beginning.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Valérie C.
abril 3, 2021
Je n ai pas reçu la commande
PUBLICADO POR:
Valérie C.
abril 3, 2021
J ai pas reçu la commande
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Valérie - Merci de votre message. Nous sommes désolés d’apprendre que votre colis eSalon n’est pas arrivé. Nous vous contacterons par email pour vous assister davantage ; nous serons ravis de vous renvoyer votre commande !
PUBLICADO POR:
Amy W.
abril 3, 2021
Didn't cover my gray!
PUBLICADO POR:
Amy W.
abril 3, 2021
I was so excited to try this. My sister-in-law recommended it. I was worried about the color, but the color was fine. The problem is that it doesn't work to cover my gray which is why I color! I followed instructions exactly. I was even worried that 30 minutes would be too long and it would damage my hair. I don't think the color did any damage, but if it doesn't cover gray I'm better off with the box for 7.99 at the drug store. I'm sad.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mélody M.
abril 3, 2021
Mauvaise expérience
PUBLICADO POR:
Mélody M.
abril 3, 2021
La couleur ne m'a pas plu, l'odeur m'a piqué les yeux et le produit m'a irrité. Mais jusque là je me disais que ce n'était pas grave. Je me suis dis que je me débrouillerai pour récupérer la coloration plus tard... Je suis sûre que tout passe bien pour d'autres clients. J'ai donc mis fin à mon abonnement et relativisait en me disant que j'avais au moins essayé. Mais voilà que ce soir, je me rend compte qu'on m'a prélevé près de 28€ alors que je n'ai rien commandé de plus !!! Je ne veux pas de nouveaux produits, je veux qu'on me rembourse. La mauvaise expérience ne fait que se prolonger. J'ai envoyé un mail. J'espère que ce serait vite réglé... :(
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mélody - Nous sommes désolés d’apprendre que vous avez ressenti de l’inconfort après l’utilisation de nos produits et pour tout inconvénient que cette situation a occasionné. En examinant votre compte, nous constatons que vous avez déjà contacté nos équipes, qui vous ont assistée selon votre requête. N’hésitez pas à revenir vers nous si besoin, nous serons ravis de vous assister davantage.
PUBLICADO POR:
Meghan G.
abril 3, 2021
Turned my hair red. Not happy
PUBLICADO POR:
Meghan G.
abril 3, 2021
Won’t be continuing my subscription.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Meghan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Suzanne M.
abril 2, 2021
Color
PUBLICADO POR:
Suzanne M.
abril 2, 2021
Wrong color darker than normal. I already sent one in. I wasn’t happy with the coverage my gray still was showing thru
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PUBLICADO POR:
.
abril 2, 2021
Laborious
PUBLICADO POR:
.
abril 2, 2021
I tried this and it took longer than putting any other hair colour on. This I could live with if it wasn’t for the fact that the end result was a horrible colour and my hair felt like straw. The only good thing I can say is the conditioner smells lovely and goes on with the promise of shining, great feeling hair. This wasn’t the result sadly. All in all I found it not something I would ever use again or advise others to try. I’ve asked to unsubscribe from emails but I still get them. Maybe after reading my review you will stop contacting me. I will never use your products again. Oh, one more thing, it didn’t even cover all my grey hair, which isn’t that much but at the sides so noticeable. Sorry, but you asked for a review and I gave you my genuine thoughts and experience. No offence to ginger haired people but this isn’t the colour I asked for. Thank goodness for colour removal products. An expensive lesson learned. You say not 100% satisfied it’s on us! I would like you to refund me for the order as I am not satisfied at all. I hope you are honest enough to stick to your guarantee of refund if not happy
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Good morning! Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Regi
abril 2, 2021
Kein Highlight
PUBLICADO POR:
Regi
abril 2, 2021
Leider hat es auf der Kopfhaut nach 10 min. an einer Stelle gebrannt.
Die Farbe war einheitlich, aber vom beigemischten Rotton nichts zu sehen.
Nach 1 x waschen war der Haaransatz wieder heller. Wo ich mir gerade da eine längerfristige Abdeckung gewünscht habe.
Befolgte die Anleitung sehr genau.
Die Lieferzeit betrug 2 Wochen! nach Österreich.
Verpackung der Produkte hochwertig und die Anleitung gut.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Regi - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Imola- Leah N.
abril 2, 2021
Not trustable colour...
PUBLICADO POR:
Imola- Leah N.
abril 2, 2021
After the second wash my hair actually turned out medium brown! The ends are darker, what I ordered it was a medium copper colour but defo there’s something else as well in it! Not at all happy with this shit result, I will need to look for a top hair colourist and explain the situation that who knows how much will cost me! Am convinced the hair colourist did not listen to my hair colour wish and just put in the bottle whatever was over left! Not fair at all, disappointed, my hair desire was medium copper, but this hairdye does not contain copper at all!!!! Learned my lesson, never again!!!! Listen, ask questions, get into details, don’t just rush to get the money because is not worth at all!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Imola- Leah N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tari R.
abril 2, 2021
What color?
PUBLICADO POR:
Tari R.
abril 2, 2021
This did nothing for my hair except leave it with an orange tint. I specifically asked for light ash brown with no brass. I do not recommend this if you're trying to avoid orange brass.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan C.
abril 2, 2021
Help
PUBLICADO POR:
Susan C.
abril 2, 2021
This shade made my hair too red. I want my hair to be lighter not darker.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel M.
abril 2, 2021
DO NOT GET THIS PRODUCT! TURNED MY HAIR PURPLE!!!!
PUBLICADO POR:
Rachel M.
abril 2, 2021
The custom color that I received turned my hair a magenta purple-ish pink color. I was nervous to use this product for the first time so I followed the instructions exactly. The dye did color my hair, but the color mix they sent was completely wrong. As soon as I saw that my hair was not the correct color I instantly called them. They offered to send me a new custom color correction kit OR to get a full refund. I told them that I had an important meeting in 3 days time and needed the color correction kit FAST! They assured me that they would offer me the priority shipping to get this color correction as soon as possible. They do not offer overnight shipping (although I think that they should for these types of emergency instances). So here I am waiting for my new custom color kit. It's been 2 days and IT STILL HASN'T SHIPPED! The lack of customer service and care by this company is appalling and in the meantime I've been walking around with my purple hair. And to have this important meeting with this purple hair. Gulp. I'll never use them again!
Please be very careful about putting anything on your hair form this company, because if it's wrong, they don't care.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trisha O.
abril 2, 2021
Not Happy
PUBLICADO POR:
Trisha O.
abril 2, 2021
I did a strand test and sadly not pleased with the shade I received.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trisha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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