I must say I was quite disappointed with the results. I wanted it much lighter and I got closer to the color of my hair color that it is now which is burgundy. I'm trying to transition back to blonde. I'm really going to think mighty hard about if I'm going to order another color set.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Tomyco - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Melissa G.
mayo 11, 2021
Poor Application Directions
PUBLICADO POR:
Melissa G.
mayo 11, 2021
By insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Samantha Z.
mayo 11, 2021
Great quality product, but not the right color
PUBLICADO POR:
Samantha Z.
mayo 11, 2021
The color is only brown, whereas the picture showed a lot more red (copper mahogany). The quality of the product and feel of the hair is great and it is easy to use.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Samantha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laura T.
mayo 11, 2021
Too Dark, not at all blonde
PUBLICADO POR:
Laura T.
mayo 11, 2021
I never was happy with the color as it is brown, but very pretty on me. I will restart but am afraid I won't be happy with the color again. I want blonde hair and your dye turned me brown so I bleached it off. When I asked you for a toner for my now fully bleached hair you said you don't reccomend I tone my bleached hair. I was confused by that so cancelled my membership. I still need a flattering light to medium blonde toner or hair color
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan S.
mayo 11, 2021
Gray coverage poor
PUBLICADO POR:
Susan S.
mayo 11, 2021
I followed instructions exactly but still a lot of gray after
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sheila C.
mayo 11, 2021
I did not like the color.
PUBLICADO POR:
Sheila C.
mayo 11, 2021
I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anja K.
mayo 10, 2021
Sorry, aber das Ergebniss stimmt mit der gezeigten Farbe Null überein
PUBLICADO POR:
Anja K.
mayo 10, 2021
Leider voll daneben, ich sehe aus wie Pumuckel. Hier ist viel zu viel rot in dem Ton drin. Ich wollte einen Blondton und keinen Rotton.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Carrie H.
mayo 10, 2021
Terrible
PUBLICADO POR:
Carrie H.
mayo 10, 2021
Did not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Erin B.
mayo 10, 2021
Not very happy
PUBLICADO POR:
Erin B.
mayo 10, 2021
My hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
chris E.
mayo 10, 2021
Farbe schön aber nicht deckend
PUBLICADO POR:
chris E.
mayo 10, 2021
schöne farbe aber leider hat die farbe leider nicht die feinen grauen strähnen abgedeckt.
das war sehr enttäuschenden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chris E. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
NIURKA S.
mayo 10, 2021
This has destroyed my hair
PUBLICADO POR:
NIURKA S.
mayo 10, 2021
Terrible product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Niurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Aga T.
mayo 10, 2021
Soo much NOT what I wanted
PUBLICADO POR:
Aga T.
mayo 10, 2021
I picked beautiful ginger colour. I got a rather dark brown with warm red hints instead.
Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me.
I hate the result I got. I am angry, upset, disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
.
mayo 10, 2021
Disappointed
PUBLICADO POR:
.
mayo 10, 2021
This color only lasted me almost 4 weeks.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Ruby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim B.
mayo 10, 2021
Awful
PUBLICADO POR:
Kim B.
mayo 10, 2021
Blotchy, didn’t even color my roots, the last step to rub color into my roots is an awful awful experience. My scalp burned my hair felt dry and it looked terrible. Messaged colorist and got nothing back. Had to go back to box color die after all. Terrible experience
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We're truly sorry that our color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mandy F.
mayo 9, 2021
Ordered copper blonde, got purple hair instead
PUBLICADO POR:
Mandy F.
mayo 9, 2021
Utterly devastated. Ordered copper blonde and my formula said copper blonde, but it turned out dark mahogany instead, actually purple... can’t believe it. So horrible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mandy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ruth A.
mayo 9, 2021
Kann mit jeder gängigen Haarfarbe aus dem Discounter mithalten
PUBLICADO POR:
Ruth A.
mayo 9, 2021
Den Hype um eSalon kann ich im Moment nicht nachvollziehen. Der erste Versuch hat das Ergebnis einer gängigen Haarfarbe aus dem Discounter. Die Grauabdeckung ist unwesentlich besser/anders als aus der Drogerie.
Eine weitere Packung habe ich bereits bekommen. Das wird dann wohl auch die letzte gewesen sein.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ruth A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
A P.
mayo 9, 2021
Ordered medium brown, got dark chocolate. Hair feels great, though!
PUBLICADO POR:
A P.
mayo 9, 2021
The dark chocolate color is beautiful, don't get me wrong, and my hair feels healthy and lovely. On the other hand, I expressed a desire for a medium brown since this was my first time using eSalon. Maybe it will lighten up, but when I got was most certainly not medium brown. It is a lovely shade of deep chocolate. I have the unfortunate sensation that I will go back to the boxed stuff so I can count on a particular color. Thanks, though, for a great product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
A P. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Catherine L.
mayo 8, 2021
Did the same as the one before
PUBLICADO POR:
Catherine L.
mayo 8, 2021
I asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Julia K.
mayo 8, 2021
Rubbish - no better than box dye and expensive didnt cover grey
PUBLICADO POR:
Julia K.
mayo 8, 2021
rubbish waste of money
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process.
PUBLICADO POR:
Sandra T.
mayo 8, 2021
They didn't send me what i requested
PUBLICADO POR:
Sandra T.
mayo 8, 2021
Didn't cover my grey hair. Also i was expecting darker colour
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
PUBLICADO POR:
Alice A.
mayo 8, 2021
Such a strong ammonia smell!
PUBLICADO POR:
Alice A.
mayo 8, 2021
I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia H.
mayo 8, 2021
Missing items
PUBLICADO POR:
Cynthia H.
mayo 8, 2021
I received my hair dye kit and was very surprised to not receive my whole kit. It is missing my shampoo and conditioner package and the stain remover and the gel to put around your face to help the dye wipe clean. The price has went up and now the quantity is going down. I would hate to move on to someone else.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We truly apologize that your most recent order arrived incomplete! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
sylvia B.
mayo 8, 2021
Did not color grey roots
PUBLICADO POR:
sylvia B.
mayo 8, 2021
I'm just disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sylvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel F.
mayo 8, 2021
No coverage
PUBLICADO POR:
Rachel F.
mayo 8, 2021
My hair is fairly light. Followed the instructions and still hardly any coverage. I look like a pinky blonde
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Helen L.
mayo 7, 2021
Colour doesn't last
PUBLICADO POR:
Helen L.
mayo 7, 2021
Really disappointed. My first colour was... OK. This colour totally faded after the first wash. I ended up having to put a box colour on within 3 washes.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Helen L. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda K.
mayo 7, 2021
Waste of time
PUBLICADO POR:
Amanda K.
mayo 7, 2021
Color didn’t turn out the way it showed, turned out looking very dark with red tones, exactly what I didn’t want! Could have gotten these results with a $5 store bought box. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sammy
mayo 7, 2021
Reasonable
PUBLICADO POR:
Sammy
mayo 7, 2021
Too much packaging detail. The 'openthebox' experience would work for those interested in it. First product joining deal is fair. Personally I don't like my own colour choice at all. I'm not sure whether to ditch the obviously way too, 'dark' to be natural look, or 'bear with it'. Im not sure if I'll have to cut it out or lighten.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sammy - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elodie P.
mayo 7, 2021
Coloration ne tiens pas les 4 semaines
PUBLICADO POR:
Elodie P.
mayo 7, 2021
La coloration n'a pas tenu les 4 semaines j'ai déjà des racines qui apparaissent et les cheveux blanc donc pas super quoi.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Elodie P. - Merci d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous ! Nous souhaitons donc trouver une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Sherrie O.
mayo 7, 2021
didnt cover grays
PUBLICADO POR:
Sherrie O.
mayo 7, 2021
esalon recommended that i only cover my roots and the product they sent didnt even start to cover my gray hair. Not worth the price.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sherrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Hayley E.
mayo 7, 2021
Total money waste
PUBLICADO POR:
Hayley E.
mayo 7, 2021
Leaves your hair like straw nothing at all like the colour you have asked for even when you cancel they still take £23 out of your bank.
Don't buy it will ruin your hair and waste your money would not recommend to anyone star should be a minuses it was pressed by accidentally
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hayley E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa W.
mayo 6, 2021
Nope not for me, color doesn't last. Hair looks dull and Blahhh
PUBLICADO POR:
Lisa W.
mayo 6, 2021
I love it... truly surprised by how natural the color looks. Now I just need to see how long the color will last.
UPDATE: Re-colored again, color does not last at all! Very dissappointed.
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PUBLICADO POR:
Heather C.
mayo 6, 2021
No gray coverage at all
PUBLICADO POR:
Heather C.
mayo 6, 2021
When I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alex H.
mayo 6, 2021
Very dark
PUBLICADO POR:
Alex H.
mayo 6, 2021
The colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
ANNIKA R.
mayo 6, 2021
Great colour but expensive
PUBLICADO POR:
ANNIKA R.
mayo 6, 2021
Well packaged, covers greys but feel like it’s a big jump in price after intro cost
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ANNIKA R. - Thank you for sharing your experience with us! We're so sorry to hear that you're not totally satisfied with our service. At eSalon, we create professional grade customized products to suit each client’s needs, and our expert stylists are available for consultation with every order for guidance. We hope that you consider using our service in the future!
PUBLICADO POR:
Joyce H.
mayo 6, 2021
Too red
PUBLICADO POR:
Joyce H.
mayo 6, 2021
Showed too much red. That’s one color I didn’t want
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Joyce - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth O.
mayo 6, 2021
Color faded
PUBLICADO POR:
Elizabeth O.
mayo 6, 2021
Color was to light l, did not cover grey hair and faded within 2 weeks of shower.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Avin T.
mayo 5, 2021
not happy with procentage of color Developer
PUBLICADO POR:
Avin T.
mayo 5, 2021
didnt cover all the gray hair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Avin T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valerie C.
mayo 5, 2021
Couleur qui ne tient pas
PUBLICADO POR:
Valerie C.
mayo 5, 2021
Couleur qui ne tient pas !
Et que dire du système de vente forcée, prétendre vendre un essai et se retrouver avec un abonnement , extrêmement déçu de l’ensemble de la prestation
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valerie C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration et notre service vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous aimerions vous aider. Veuillez vérifier vos e-mails pour plus d'information de notre part.
PUBLICADO POR:
Ashley
mayo 4, 2021
Never Again!!
PUBLICADO POR:
Ashley
mayo 4, 2021
You have absolutely ruined my hair! Feels like hay!! Its breaking and falling out. I've never had issues like that with my hair. The color I asked came out too dark which didn't really matter because it washed out pretty quickly my grays are now a rusty color and look hideous!! I'd rather have my gray hair 🙄
I'm so disappointed and so traumatized by this product. Please please don't try this product if you love your hair. Go to a salon or embrace what you have. I am so sad. I wish I would have just left my hair alone now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
marlene M.
mayo 4, 2021
Too dark and hair was terribly dry
PUBLICADO POR:
marlene M.
mayo 4, 2021
Not what i expected....... Hair was too dark and left very dry...
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Erin D.
mayo 4, 2021
Red and pink not copper
PUBLICADO POR:
Erin D.
mayo 4, 2021
My hair is red at the roots a kind of mahogany in the middle and pink at the ends
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Emma K.
mayo 4, 2021
Don’t recommend
PUBLICADO POR:
Emma K.
mayo 4, 2021
The color match was great. It did not last very long at all. I started out telling them I need something for stubborn greys and they didn’t send something to cover that. When I let them know, they sent another one free that covered them better. However after about 3 washes (with color safe shampoo and conditioner) neither dye lasted. Store bought dye lasts longer. Paying more at a salon for it to last and cover good is worth the money.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sonia B.
mayo 4, 2021
Un concept personnalisé qui n'en est pas un
PUBLICADO POR:
Sonia B.
mayo 4, 2021
Les colorations e-salon coutent plus cher qu'un kit en grande surface et n'apportent rien de plus. La personnalisation est très limitée. Je peux aussi bien choisir une teinte à mon gout avec un kit d'autre marque.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sonia B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Cedric G.
mayo 4, 2021
pas satisfait
PUBLICADO POR:
Cedric G.
mayo 4, 2021
Ça ne couvre pas très bien les cheveux blanc des tempes (nuance plus claire)
je souhaiterai être contacté par email, afin d 'affiner ma couleur
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cedric G. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas complètement répondu à vos attentes et nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous allons vous contacter pour remédier à la situation.
PUBLICADO POR:
Ines O.
mayo 4, 2021
Nicht wie erwartet
PUBLICADO POR:
Ines O.
mayo 4, 2021
Habe am Ansatz sehr graue Haare es hat nicht gedeckt war orange nach der Besprechung habe ich neue Farbe bekommen mit demselben Efekt . .der Ansatz ist Kupfer bin enttäuscht und überlege die Farbe ab zu bestellen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ines O. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nabila A.
mayo 4, 2021
Not worthy
PUBLICADO POR:
Nabila A.
mayo 4, 2021
I am gtg more whites after using the color set and it fades in two weeks not happy with the color although I am using from months now but not gona use again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nabila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future!
PUBLICADO POR:
Winsome W.
mayo 4, 2021
Not for me
PUBLICADO POR:
Winsome W.
mayo 4, 2021
Does not cover my gray.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Winsome - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
DEBRA D.
mayo 4, 2021
gray coverage
PUBLICADO POR:
DEBRA D.
mayo 4, 2021
my grays are showing after only a week.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Debra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monique K.
mayo 4, 2021
The color does not have enough red in it
PUBLICADO POR:
Monique K.
mayo 4, 2021
I'm not really happy I got disappointed there was not enough shiny red in it. I'm hoping that they can adjust it to my liking, I really do
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Monique - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Venesa V.
mayo 3, 2021
Not happy
PUBLICADO POR:
Venesa V.
mayo 3, 2021
Drill nor getting the color correct Im not happy at all
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Venesa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Magdalena G.
mayo 3, 2021
Severly Dried My Hair
PUBLICADO POR:
Magdalena G.
mayo 3, 2021
I'm not satisfied with the product . I have been coloring my hair for years never had my hair be severely dried It took a month with several deep conditioning treatments for my hair to be some what normal. I want to cancel the services. The tools to color my hair are amazing
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Magdalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lucia R.
mayo 3, 2021
Orange roots, and left over dye
PUBLICADO POR:
Lucia R.
mayo 3, 2021
Got Orange roots..
..and left over dye for last step, got HOT (is that normal?)
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nada L.
mayo 3, 2021
Je ne vous ai rien demandé
PUBLICADO POR:
Nada L.
mayo 3, 2021
Je vous pris d’annuler la commande que je n’ai pas demandé er remettre l’argent dans mon compte le plus tôt possible!
Je ne vous ai rien demandé!
J’ai essayé une fois et je n’etais pas satisfaite!!!
Merci de prendre action tout de suite!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nada L. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion avec notre Abonnement Couleur. Après vérification de votre compte, nous constatons que vous avez déjà contacté nos équipes afin de remédier à la situation. N'hésitez pas à revenir vers nous si besoin !
PUBLICADO POR:
Ava B.
mayo 3, 2021
Fades fast , inconsistent color
PUBLICADO POR:
Ava B.
mayo 3, 2021
Colored 1 week ago color.has rapidly faded and and blochy due to two bottle methods. Big no canceling and moving to Madison Reed. Sister did color co by Loreal was nice and has stayed we color 3 days apart. Very nice coloring. Mom used Madison Reed color is beautiful. ( Soap and conditioner stank. )
I like the box and the packaging with my name and everything. Cute I wanted it to work. Just didn't.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Ava - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy M.
mayo 3, 2021
Not enough hair color to do all my hair?
PUBLICADO POR:
Amy M.
mayo 3, 2021
This was definitely not enough to dye all my hair? I'm very disappointed and may cancel my account. I have alot of hair and I was only given one bottle to dye my whole head, it's just disappointing because I've had great success with this company in the past.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katherine N.
mayo 3, 2021
Poor coverage, hair feels rough
PUBLICADO POR:
Katherine N.
mayo 3, 2021
I've found that while using the e-salon dye, my hair doesn't feel soft and beautiful like it normally does. The dye makes it feel rough and straw-like.
I've also found that the colour doesn't always cover my regrowth, even when I know that all of my regrowth is covered. It is often patchy and has a very different shade than the main hair colour (which was an issue when I was first sent the colour, but now the main lengths have faded). I'll be going back to box colour, thank you.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katherine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kayla C.
mayo 2, 2021
My custom hair color did not live up
PUBLICADO POR:
Kayla C.
mayo 2, 2021
my custom hair color turned out nothing like what i wanted
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lourdes O.
mayo 2, 2021
I will like to change the color for my next order
PUBLICADO POR:
Lourdes O.
mayo 2, 2021
The orders are to every two weeks I like to changed to every tree months and also I want to change the color to a light color I want to keep the color from the first order
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Lourdes - Thank you for your review. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brianna Y.
mayo 2, 2021
It’s nice, but...
PUBLICADO POR:
Brianna Y.
mayo 2, 2021
It doesn’t cover my greys. I don’t have much, but this doesn’t cover them. The color also fades relatively quickly. I only wash my hair two or three times a week, I use color safe shampoo and conditioner, and I deep condition twice a week. I also asked for an ash tone to knock down the warmth in my hair, and this didn’t do that. I’m not sure if I’ll order again, or try Madison reed next time.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Brianna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jamison Horton J.
mayo 2, 2021
My experience with Esalon
PUBLICADO POR:
Jamison Horton J.
mayo 2, 2021
All I wanted was to have a beautiful blonde color hair you know all over color because 2020 was horrible no salons open so I wanted 2021 to be different so I chose esalon after an in depth questioner and saying I had long THICKHAIR I GOT 1 BOTTLE AND ROOT TOUCH UP with 15months of no permanent color I was so excited then to receive a touch up bottle like WTF YOUR COLORIST GETS TO DECIDE HOW MUCH HAIR DYE I WAS SENT WHY I WANTED ALL OVER COLOR SO 2 BOTTLES TO DO ALL OF MY HAIR BUT NO I DIDN'T GET A GREAT EXPERIENCE IT WAS HORRIBLE SO DISAPPOINTING TO SAY THE LEAST. DID I GET A COLORIST THAT DOES NOT KNOW WHAT SHE WAS DOING OR WHAT SO NOW I'M GOING TO TRY MADISON REED HERE IS HOPING IT IS BETTER THAN THE COMPLETE SHIT SHOW I GOT FROM ESALON MY SCORE FOR ESALON IS NEGATIVE 10 WHY BOTHER WITH ALL THE QUESTIONS WHEN YOU DONT CARE FOR THE ANSWER THANKS FOR NOTHING ...MY BLOGGETS ARE SO GLAD I INFORMED THEM OF MY EXPERIENCES
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Jamison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Beatrice M.
mayo 2, 2021
Troppo scuro! Insoddisfatta.
PUBLICADO POR:
Beatrice M.
mayo 2, 2021
Ho avvisato che la tonalità era troppo scura per i miei gusti. Quella modificata, alla radice risulta ancora più scura. Non sono per nulla soddisfatta e cancellerò il mio piano. Buona la qualità dei prodotti e bello il packaging.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Beatrice - Grazie per aver condiviso la sua esperienza con noi; siamo spiacenti che non sia soddisfatta del risultato e, saperla felice, è fondamentale per noi! Le abbiamo inviato un'email con ulteriori informazioni riguardanti il suo conto e il suo prossimo ordine. Grazie ancora della sua fiducia e del suo riscontro.
PUBLICADO POR:
Leslie T.
mayo 2, 2021
It's ho-hum color; no big deal
PUBLICADO POR:
Leslie T.
mayo 2, 2021
too brown; not enough information to effect correct color
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Leslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle C.
mayo 2, 2021
Colour not remotely similar
PUBLICADO POR:
Michelle C.
mayo 2, 2021
Ordered Dark Blonde (cool beige) which was being applied to already coloured hair (golden blonde). The aim was to tone down the existing brassy tone and go a slightly darker blonde. The result was not even remotely blonde, my hair has turned light chestnut brown with a horrible rust tinge (when I expressly stated I didn't want brassy tones). I am not a novice when it comes to home colouring and this is by far the worst colour result I've ever experienced. I am now stuck with this horrible dark rust colour until I can see my hairdresser to correct it and thanks to the pandemic I can't get an appointment before June. I have cancelled my account and would not recommend.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michelle C. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
elisabeth M.
mayo 1, 2021
Didn’t take
PUBLICADO POR:
elisabeth M.
mayo 1, 2021
The last time I used my eSalon it was great and worked perfectly! This time it didn’t take at all. I still have gray roots! There’s actually no place on Customer Support to register a complaint so I decided to put it here!
I really would LIKE another bottle, free, because this one was a waste of money, time and effort!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Elisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Babita S.
abril 30, 2021
No effect on black hair
PUBLICADO POR:
Babita S.
abril 30, 2021
I followed my personal directions exactly and did a strand test using the esalon strand test how to video. No visible effect to hair color but it did do damage.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Babita S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our eSalon team member to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Olivia G.
abril 30, 2021
Packaging good
PUBLICADO POR:
Olivia G.
abril 30, 2021
This is good but be ware my hair has no gone black when I wanted a nice brown
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Olivia G. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amber B.
abril 30, 2021
Terribly greasy even after washing several times a day.
PUBLICADO POR:
Amber B.
abril 30, 2021
Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexandra K.
abril 30, 2021
Not quite what I expected
PUBLICADO POR:
Alexandra K.
abril 30, 2021
I ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LizC
abril 29, 2021
Not recommended for going lighter, made hair orange!
PUBLICADO POR:
LizC
abril 29, 2021
I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
LizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Trish I.
abril 29, 2021
Color was beautiful but, my grays are still very noticeable...
PUBLICADO POR:
Trish I.
abril 29, 2021
I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Aisha R.
abril 29, 2021
Wrong color didn’t cover gray!
PUBLICADO POR:
Aisha R.
abril 29, 2021
Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Janette J.
abril 29, 2021
LEAVE IN TIME SHOULD BE ADJUSTED.
PUBLICADO POR:
Janette J.
abril 29, 2021
I had to leave the color on longer because it was not covering my hair. What's going on? I never experience anything like this before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jill M.
abril 29, 2021
Color preferred
PUBLICADO POR:
Jill M.
abril 29, 2021
Today I attached a photo of my current color and a picture that is what I’m trying to accomplish with the highlights.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa L.
abril 29, 2021
déçue
PUBLICADO POR:
Vanessa L.
abril 29, 2021
J'avais demandé un color set qui couvre plus les cheveux blancs. Et je suis déçu e car j'ai l'impression qu'il couvre moins que la dernière fois. En deux semaines, des cheveux blancs sont apparus au niveau des tempes et quelques racines. Et j'ai bien suivi les instructions
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Vanessa L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration heureuse eSalon est très importante pour nous ! Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Carol A.
abril 29, 2021
Wasn’t Permanent
PUBLICADO POR:
Carol A.
abril 29, 2021
My color washed out & I thought it was supposed to be a permanent color/it even got on My light gray pillowcase when I must have perspired when I was asleep/I’m not happy at all w/My product
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Carol - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Hala O.
abril 29, 2021
No.
PUBLICADO POR:
Hala O.
abril 29, 2021
I have been coloring my hair at home for 22 years. This was the most difficult and messy home application kit I’ve ever used, and the color (I ordered a copper mahagony) is mousy brown. I look terrible and will need to have it professionally corrected.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Hala- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyssa B.
abril 29, 2021
Very bad
PUBLICADO POR:
Alyssa B.
abril 29, 2021
My head turn yellow/orange i want my money back. I thought it would be blonder & its yellow/orange that is not what i asked for!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Franziska H.
abril 28, 2021
Stechender Geruch
PUBLICADO POR:
Franziska H.
abril 28, 2021
Ich hatte große Hoffnung die perfekte Farbe zu finden. Meine Haare sind zu dunkel geworden und nun leider sehr strohig. Das unangenehmste ist jedoch der Geruch. Ich habe ein großes Bad und dennoch musste ich beim Aufschäumen zwischendurch pausieren und aus der Wanne steigen. Ich hatte das Gefühl schwerer atmen zu können und musste mich ans offene Fenster stellen. Sehr Schade. Ich kann es leider nicht empfehlen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Franziska H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Brenda B.
abril 28, 2021
Didn't like it!
PUBLICADO POR:
Brenda B.
abril 28, 2021
It was supposed to be a reddish-brown, it turned out more of a maroonish color. I wish I had never tried it. It was now where near a brownish-red. I usually use Preference by Loreal BR1 (cinnamon) Mega Brown and told them. I thought I'd get something close, but that was not the case. I'm so glad I canceled after I got the first one. Very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kellymarie C.
abril 28, 2021
AVOID!! JUST GO TO THE HAIRDRESSERS
PUBLICADO POR:
Kellymarie C.
abril 28, 2021
I'm not sure who you have mixing the colours but they need sacking!
My first ever order arrived today couldn't bare the excitement of my new salon coloured hair.
Followed the instructions down to a T to make sure it turned out just the way it should.
As applying the product it started to look quite dark on the places I'd added it to keeping in mind on the test I noted that I had yellowish blonde hair and was looking for the ashy blonde shade shown (that I could apparently have with my original hair colour) so all completed did the 2 to 3 min scrub into my hair with water.
Decided I would wash out shampoo condition and style before I properly looked and hey presto job done I now have orange yellow hair no ashy tone at all just an orange tinge to the yellow underbase!! Back to the hairdressers I go.!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kellymarie C. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise D.
abril 28, 2021
Doesn’t work
PUBLICADO POR:
Denise D.
abril 28, 2021
Kept asking for lighter more copper got no results
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Louise B.
abril 28, 2021
2nd time not colour grey roots
PUBLICADO POR:
Louise B.
abril 28, 2021
2nd time , colour just doesn’t colour the roots deep enough, always a slight henna like glow at roots compared to rest of head .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Louise B. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
MARIE R.
abril 28, 2021
trop chimique
PUBLICADO POR:
MARIE R.
abril 28, 2021
les produits sont trop chimiques, je préfère les colorations naturelles qui n'abiment pas les cheveux.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
MARIE R. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que nos colorations n'ont pas répondu à vos attentes. Chaque cliente est très importante pour nous ! Nous allons vous contacter par email afin de vous renseigner davantage sur nos produits et nous espérons trouver avec vous des solutions pour répondre à vos besoins.
PUBLICADO POR:
Fatima B.
abril 28, 2021
Commande jamais reçut
PUBLICADO POR:
Fatima B.
abril 28, 2021
J ai commander mais jamais reçut ma couleur depuis 3 semaines
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fatima B. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Ne vous inquiétez pas, nous allons faire le nécessaire afin de vous aider ! Veuillez vérifier vos emails pour plus d'informations de notre part.
PUBLICADO POR:
Ciara D.
abril 28, 2021
Left my white blonde hair yellow
PUBLICADO POR:
Ciara D.
abril 28, 2021
Asked for an ash blondes particularly for neutralising any small yellow tones and it turned my hair orange with warm tones
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ciara D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tonya S.
abril 27, 2021
Wrong color
PUBLICADO POR:
Tonya S.
abril 27, 2021
I ordered a golden blonde,but when I colored my hair it was orange. I ended up using a box bleach to tone it down.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tonya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carri D.
abril 27, 2021
awful
PUBLICADO POR:
carri D.
abril 27, 2021
dull boring and not even like the photo. Truly disappointing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily Y.
abril 26, 2021
Two different colors!!!!
PUBLICADO POR:
Emily Y.
abril 26, 2021
I look awful! I wanted a red like I usually go with. I had quite a bit of grow out, So my kit came with a root color and an end color. These are two wildly different colors!!! My roots are a deep brown and my ends are a bright, bozo-esque, red. I am truly dissatisfied and will have to wear a bun or something til I can fix this horrible dye job.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria M.
abril 26, 2021
Didn't cover as much as the previous ones I used
PUBLICADO POR:
Maria M.
abril 26, 2021
This color didn't seem cover my hair like the others I've used. Pretty disappointed.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie P.
abril 26, 2021
Didn't cover my roots at all
PUBLICADO POR:
Jamie P.
abril 26, 2021
After dying my hair I noticed that my roots were still quite prevalent and my grays stood out. I actually had to go buy a box at the store and re-do it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jenny Z.
abril 26, 2021
Love the color, but not my roots
PUBLICADO POR:
Jenny Z.
abril 26, 2021
I love the color but even following the directions my roots are so light, my hair looks so bad right now.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah M.
abril 26, 2021
Did not perform well
PUBLICADO POR:
Deborah M.
abril 26, 2021
Did not perform well
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katherine B.
abril 26, 2021
Disappointed
PUBLICADO POR:
Katherine B.
abril 26, 2021
Colour is different at the roots, did not cover greys. Glad I only paid offer price of £10
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katherine B. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Nicole R.
abril 26, 2021
Nice color
PUBLICADO POR:
Nicole R.
abril 26, 2021
I liked the color and waited 36 hours to wash it and was disappointed when some color came out. It wasn’t the bold color that it was right after the initial wash. Also was very disappointed with how strong the smell was when applying it to my hair... that was horrible. Other than that I liked the initial result. Will have to wait longer next time to wash.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda O.
abril 26, 2021
Does not cover grey
PUBLICADO POR:
Linda O.
abril 26, 2021
Left on for 40 minutes and used hair dryer for a few more.
Also, way too much product sent for root touch up. Once mixed it has to be tossed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christy N.
abril 26, 2021
Not enough color
PUBLICADO POR:
Christy N.
abril 26, 2021
I recently purchased a kit and it wasn't enough product for my hair. Only got half of my hair colored. Really like the color but it wasn't enough
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
PUBLICADO POR:
Hannah R.
abril 26, 2021
It wasn't enough
PUBLICADO POR:
Hannah R.
abril 26, 2021
I have long hair and told them that when I ordered. Two bottles wasn't enough and I could only color half of my hair before having to run to the drugstore with dye on my head.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hannah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin S.
abril 26, 2021
Not the best
PUBLICADO POR:
Robin S.
abril 26, 2021
I was disappointed in the lack of shine and match to my colour. I left it on longer than I was told but there were areas where it still did not take well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle M.
abril 26, 2021
Not enough product
PUBLICADO POR:
Michelle M.
abril 26, 2021
There was not enough product to cover my hair so I still have my old color coming through and my gray hair is now brown 😒.
I may need to buy 2 next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Astrid A.
abril 26, 2021
Brilliant fehlt
PUBLICADO POR:
Astrid A.
abril 26, 2021
Die Handhabung ist einfach, aber leider wurde das Ergebnis nicht so schön leuchtend wie die Werbung versprach
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Astrid A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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