I asked for a dark purplish color and my roots are now bright orange. i have dark blonde hair and never said i wanted to go lighter, i specifically said i wanted DARK color. Not sure how i ask for a refund
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashely - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria M.
junio 16, 2021
Dries my hair out and color washes out
PUBLICADO POR:
Maria M.
junio 16, 2021
I was excited after my first shipment and color. The color was nice and I felt like it lasted until it grew out, but I don't know if the second shipment was different, but my hair became very very dry after I touched it up and after only a couple of days the color on the roots began washing out and the grays began showing again. I had already added the Tint Rinse onto my next order before I applied the second color and forgot to cancel the third shipment, so now I got the third shipment with the TInt Rinse that I will not be using and is a waste of money. I am very disappointed that this dried my hair so as much as I wanted to use this service it is not for me.
Now if I can only figure out how to cancel the auto-ship....they don't make it easy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mary B.
junio 16, 2021
Terrible Color. Not what I asked for
PUBLICADO POR:
Mary B.
junio 16, 2021
Horrible color. I asked for a copper color instead it turned my hair light golden blonde. Now I have to go through additional expense to correct this awful color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Charlotte B.
junio 15, 2021
Pratique mais chimique
PUBLICADO POR:
Charlotte B.
junio 15, 2021
Le set est bien conçu, on y trouve tout le matériel nécessaire à la coloration et les explications sont simples.
Par contre les produits sentent très fort l'ammoniac et 2 mois après mon cuir chevelu est tjs brûlé... Je peine à m'en remettre. Je ne recommande pas du tout
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Charlotte B. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ayez développé une réaction suite à l'application de votre coloration. Nous recommandons d'effectuer un test cutané avant chaque application, afin d'éviter les risques d'une potentielle allergie. Nous venons de vous contacter, veuillez vérifier vos e-mails pour plus d'informations.
PUBLICADO POR:
Anita S.
junio 15, 2021
Ansatz Top, die Längen nicht
PUBLICADO POR:
Anita S.
junio 15, 2021
Meine Farbe wäre perfekt. Wenn die Längen sich nicht so stark von dem Ansatz unterscheiden würden.
Sie sind leider viel dunkler und bis jetzt meinte der Support, das ich fürs nächste Mal die Farbe anpassen muss.
Gefällt mir nicht, da ich mich auf die Zufriedenheitsgarantie verlassen hatte.
Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anita S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Autumn K.
junio 15, 2021
Still turned reddish
PUBLICADO POR:
Autumn K.
junio 15, 2021
The color im going for is a cool beige which the ends of my hair are. My roots are still a reddish blonde color. I mentioned this the first time and was given a credit. Then despite sending a picture and expressing this in writing already...twice....was sent the exact same formula (after I get a msg about gray coverage which I never said anything about bc I dont have any gray hair so if there really is a note in my acct like I was told I dont why...not a word about changing it like I asked though) and what do you know....same results. Thanks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Autumn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Angelic H.
junio 15, 2021
Red
PUBLICADO POR:
Angelic H.
junio 15, 2021
To brassy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angelic - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mary K.
junio 14, 2021
Turned My Hair Orange
PUBLICADO POR:
Mary K.
junio 14, 2021
I don’t know why my hair is orange when I ordered Ash Blonde. Next order I requested a drastic change in my custom color and received almost the exact same color. The color specialist don’t communicate or seem to listen to your issues. They also tried to upsell their purple shampoo because they don’t know how to mix Ashe Blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimm
junio 14, 2021
Color didn't turn out ?
PUBLICADO POR:
Kimm
junio 14, 2021
I tried out eSalon not for grays, but just for fun. I chose Med Brown Ash Pearl for my natural dark brown hair expecting a real change, but it just made my hair a little lighter with a little red tint. Not so noticeable and not the med brown ash pearl color as in the image at all!! Maybe it's not possible for my hair color?? I feel catfished :/
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimm - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margo M.
junio 13, 2021
Color does NOT last more than 3 weeks!!!
PUBLICADO POR:
Margo M.
junio 13, 2021
Have trie this product 3 times, applying as directed. Color IS pretty. First time did not completely cover gray but color was adjusted and it then DID completely cover gray. However, after 3 weeks, about an inch of gray again was visible despite fact that I shampoo with color friendly product only about twice weekly. The color is pretty by much cheaper product at Walgreens lasts a little longer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Margo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Meg W.
junio 13, 2021
left alot of red
PUBLICADO POR:
Meg W.
junio 13, 2021
I was hoping that using this product vs. a box when im in a rush and cant make an appt for color would be a good bridge. I felt dried out after and it left a lot of red tones. Im using purple shampoo to tone it down but it isnt working great.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Meg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Concepcion G.
junio 13, 2021
not satisfied
PUBLICADO POR:
Concepcion G.
junio 13, 2021
my gray hairs weren't covered at all it was really patchy, and came out as a brownish tinted not black as I filled out in the questionnair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Concepcion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Julie L.
junio 13, 2021
Very red
PUBLICADO POR:
Julie L.
junio 13, 2021
Wanted light brown got light red
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kim H.
junio 12, 2021
New Formula Gives Inconsistent Color
PUBLICADO POR:
Kim H.
junio 12, 2021
Ever since the color changed to roots and ends refresher system I've had hot roots and ends thT are too light. Please go back to the original custom color roots formula.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nicolette B.
junio 12, 2021
HOLY CRAP WHERE ARE THESE OTHER REVIEWS COMING FROM??
PUBLICADO POR:
Nicolette B.
junio 12, 2021
I wish I could give this zero stars. I tried this because so many reviews on YT praised this hair color. So I decided to try the blue black. I gave up going to the salon after my hairdresser turned into an ass and would not dye my hair black after begging her to for MONTHS. She would lie to me and tell me that she dyed my hair black, but instead dye it dark brown. So I gave this a try against Madison Reed. Madison Reed had ZERO smell to it and looked BLACK. tbh it made me a little nervous because of how black it was. But! It turned out great! I thought oh good! I'm spending a bit more with esalon, I'm sure it's just as great. It's NOT. I followed this shit to a T and my roots were BLONDE. HOW??? Esalon was nice enough to get me a new box. Fast forward two months. I find my rhythm with Revlon natural blue black which has never failed me. It keeps my hair as black as I want it and hey!! It's $3! I have another box of esalon and I think screw it, I'll dye it with this. They say they fixed it. HAHAHAHA. what a joke. This stuff smells so BAD that I literally had a headache for two days and I thought I was going to pass out in the shower. I had the windows open, my bathroom door and shower curtain open. IT WAS AWFUL. this stuff is awful! For $3 I can use Revlon and it doesn't SMELL AT ALL! oh! It's also been a week and my roots? Just light brown and my natural hair color is dark brown. Skip esalon and buy Revlon or Madison Reed.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nicolette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Barbara R.
junio 12, 2021
My hair has pink tints, this is not what I asked for. You guys don't listen.
PUBLICADO POR:
Barbara R.
junio 12, 2021
Very frustrated, I received an email with 4 new colors, bold black, warm brown, golden blond with highlights, and copper red. I asked for the golden blonde, I got blonde with red, which has an overcast of pink. I told the colorist, I wasn't happy with the way your red come out in my hair. This is not what I asked for, I did mention, I didn't like the purple overcast from my previous color. Didn't use it until this week.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah D
junio 11, 2021
Easy to use but didn't cover greys at all.
PUBLICADO POR:
Sarah D
junio 11, 2021
If I could give 0 stars, I would.
Problem #1 - Original order did not cover greys at all. My colour was changed (to a slightly darker colour) and I was given a credit so I didn't have to pay for the second shipment. All good, right?
Problem #2 - Second order was good. Covered the greys. But my third order was changed to a darker colour without me asking for it or being made aware of it before it was shipped.
Problem #3 - Although I initially had better grey coverage the dye was fading quickly. I went back onto the website and realized I was getting demi-permanent dye and not permanent (Permanent is better for grey coverage.) So I asked to keep the same colour but switch to permanent dye. Which leads to...
Problem #4 - When I mixed the 2 bottles together the smell was so strong - stronger than the demi-permanent and stronger than other box dyes I've used. I had to keep my bathroom door and windows open while using it. This wouldn't have been so bad but when I got into the shower and mixed the dye with warm water it was overpowering. The window and bathroom door were still open but the smell was so strong I felt like I was going to pass out. I had to get out of the shower (dripping with hair dye) to get air. I still felt nauseous half an hour later. I have been dying my hair at home for more than 10 years. I have never experienced anything like this before.
Apparently, this is normal.
Problem #5 - They could not keep the same color in permanent, but failed to tell me this, so now my roots are nearly black.
I'm done! Subscription is cancelled.
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PUBLICADO POR:
ANNE B.
junio 11, 2021
gray coverage doesn't last
PUBLICADO POR:
ANNE B.
junio 11, 2021
After only 2 weeks the stubborn gray hairs at my crown were visible again. In addition, I had asked for the color to be adjusted but this shade is much darker than I wanted.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diane M.
junio 11, 2021
watery product with bubbles strips moisture
PUBLICADO POR:
Diane M.
junio 11, 2021
I have curly hair that needs to stay well hydrated. I was hoping to tone down some of the brassiness that happens in the summer, but what I got was dry, frizzy hair. I'm cancelling my recurring order.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jodie F.
junio 11, 2021
GINGER!
PUBLICADO POR:
Jodie F.
junio 11, 2021
I tried this for the first time and my hair went ginger. It was supposed to be a medium blonde, and it looked horrendous!
And to make things worse I cant find an easy way to cancel my subscription!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jodie F. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye on your inbox, we have reached out to you to discuss your Color and Plan.
PUBLICADO POR:
Mary R.
junio 11, 2021
Pretty good
PUBLICADO POR:
Mary R.
junio 11, 2021
The color is great however I have gray coming in and the color does not stay in very long and that is using a shampoo that is for color-treated hair washing every other day
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sandi P.
junio 11, 2021
This color is not a medium blonde!
PUBLICADO POR:
Sandi P.
junio 11, 2021
Within 2 weeks my Grey roots were showing through. Very poor! Am not impressed. The medium blonde was an ugly shade and very disappointing. I do not wish to continue with this product program effective immediately.
I am very unhappy with my colorist who never followed up with me. Very disappointing!
Sandra Petersen
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sandi - Thank you for your feedback. We apologize for the disappointing experience you have had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
REBECCA T.
junio 11, 2021
Did not color my hair this time
PUBLICADO POR:
REBECCA T.
junio 11, 2021
The color did not color my hairline especially around the temples and back neckline the top is lighter with reddish tints this time the base is darker I haven't put the light set yet
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rebecca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results matter to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this taken care for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel H.
junio 11, 2021
More like a semi
PUBLICADO POR:
Rachel H.
junio 11, 2021
I wasn’t happy with my first colour so they offered to change it for me. Both ologies wash out very easily
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rachel H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina W.
junio 10, 2021
No color
PUBLICADO POR:
Christina W.
junio 10, 2021
I have colored my hair twice my hair is still Brown there is no copper tone whatsoever very dissatisfied the product also dried my hair so bad that I had to have it cut off I will not be ordering any more
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy D.
junio 9, 2021
Color is great
PUBLICADO POR:
Amy D.
junio 9, 2021
The first color was too light and didn’t color the gray, the second batch was spot on, the third batch looks like the first. Not too thrilled about this.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah G.
junio 9, 2021
Farbergebnis ok
PUBLICADO POR:
Sarah G.
junio 9, 2021
Ich habe gestern zum ersten Mal die Farbe von eSalon ausprobiert. Das Farbergebnis ist ok, aber haut einen jetzt im Vergleich zu anderen Farben auch nicht um.
Die Ausstattung und Anleitung ist super
Was mich sehr gestört hat, war der extrem beißende Geruch der Farbe. Ich musste sowohl beim Auftragen alle Fenster aufreißen und trotzdem haben meine Augen getränt, als auch beim Ausspülen die Duschtür offen lassen um nicht komplett in einem Hustanfall zu ersticken. ich habe schon Einiges an Farben ausprobiert, sowohl zum selbst färben als auch beim Friseur, aber so einen extremen Geruch hatte ich noch nie. Werde deshalb leider hier nicht mehr bestellen,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Ada S
junio 9, 2021
Did not cover my grey very well
PUBLICADO POR:
Ada S
junio 9, 2021
Did not cover my grey very well. I was disappointed. Revlon and other store bought permanent hair colors covered the grey much better
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ada - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth H.
junio 9, 2021
Color lasted 2 weeks at besr
PUBLICADO POR:
Elizabeth H.
junio 9, 2021
We followed directions as instructed but the color began fading within 2 weeks of application! I'm attempting to cancel my subscription.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paige W.
junio 9, 2021
Disappointed
PUBLICADO POR:
Paige W.
junio 9, 2021
I was so excited to get my color in the mail. I got it today, opened the box and was so disappointed. My hair is thick and goes over halfway down my back and I was sent 1 bottle. The bottle is pretty much useless since I can’t color my entire head I won’t be using it at all. Will not be continuing my subscription
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Paige -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Donna T.
junio 9, 2021
It's not that good so I want to cancel
PUBLICADO POR:
Donna T.
junio 9, 2021
Not worth the money so don't send anymore to me not satisfied
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Donna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kerstin S.
junio 9, 2021
Leider schlechte Haltbarkeit
PUBLICADO POR:
Kerstin S.
junio 9, 2021
Im ersten Moment sah die Farbe recht gut aus.
Auch das Set bei Lieferung ist toll.
Leider hat die Farbe nicht den gewünschten lila Effekt und schon nach 2 Wäsche sind die Haare ausgeblichen und die Farbe nicht mehr schön.
Vom Geruch und der Pflege top, aber das Ergebniss ist überhaupt nicht zufriedenstellend in Punkto Haltbarkeit.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
GUADALUPE M.
junio 8, 2021
Very disappointed
PUBLICADO POR:
GUADALUPE M.
junio 8, 2021
Very disappointed I had canceled my subscription back in March because the Smell was unvariable and I got a migraine headaches and it did not cover the gray and now I’m being charged again
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Guadalupe - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah T.
junio 8, 2021
Not enough for hair length
PUBLICADO POR:
Sarah T.
junio 8, 2021
Not enough product. Also didn’t cover grey even though I had explained it didn’t. All I got was extra time added. Not very good customer service. Still have a box unused. Really expensive for what you get and having to do it yourself.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah T. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be and did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela P.
junio 8, 2021
I keep getting the wrong hair color
PUBLICADO POR:
Angela P.
junio 8, 2021
I keep changing my color to adjust for more red and mahogany. Yet the ratio to brown still over powers the ratio to mahogany red. The last color adjustments still has not made me satisfied with the color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
James B.
junio 8, 2021
Color didn’t work
PUBLICADO POR:
James B.
junio 8, 2021
Been using for a while. Smelled strong, texture felt different while applying, and it left whole areas without color. I had to buy spray on color to cover up splotches until I could get a haircut or color again. I contacted e Solon — nobody got back to me or reimbursed me for the faulty shipment.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
James - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paula W.
junio 8, 2021
LOVE the color, didn't cover my greys well at all
PUBLICADO POR:
Paula W.
junio 8, 2021
LOVE the color, didn't cover my greys well at all
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison A.
junio 8, 2021
Ugggg!
PUBLICADO POR:
Allison A.
junio 8, 2021
I loved the first few times I colored my hair with your hair coloring products, however this last coloring was a bit frustrating. LOVE the color, but after 5 washes and using high quality hair products, the color is still found on my hair towel. It has never done this in the past with your salon products. What changed?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Allison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have sent an email with some tips to help you out. Please check your inbox!
PUBLICADO POR:
Sabine B.
junio 7, 2021
Nicht zufrieden
PUBLICADO POR:
Sabine B.
junio 7, 2021
Die Grauhaarabdeckung fehlt an vielen Stellen oft. Nach der 2.Wäsche kann man an den Schläfen und an den Ansätzen deutlich graue Haare entdecken. Habe mir für den Preis ein besseres Ergebnis versprochen. Kehre zu meiner alten Tönung zurück.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Crystallyne M.
junio 7, 2021
Damaged goods
PUBLICADO POR:
Crystallyne M.
junio 7, 2021
My bottles were damaged and leaking when they arrived.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Crystallyne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elvira G.
junio 7, 2021
Color
PUBLICADO POR:
Elvira G.
junio 7, 2021
The color I ordered was supposed to give golden shades to my hair but instead gave redish one. Can the color be adjusted? Please look at my picture.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elvira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bila b
junio 6, 2021
Not enough product
PUBLICADO POR:
Bila b
junio 6, 2021
Not enough product and color because red.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bila b. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Santa
junio 6, 2021
Did not cover properly my gray’s
PUBLICADO POR:
Santa
junio 6, 2021
Was not happy with the color. Was charged for auto shipment that I didn’t even sign up for. Disappointed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Santa - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Also, if you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amber B.
junio 6, 2021
Very dark
PUBLICADO POR:
Amber B.
junio 6, 2021
This should have been the same colour as the previous one but it has made my hair very dark which is annoying as the previous colour had lightened it to a more natural colour after box dye nightmares! Hopefully the next one can rectify this issue!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Amber B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Snehal
junio 6, 2021
Hair get super dry and worst color ever!!
PUBLICADO POR:
Snehal
junio 6, 2021
Not the color which I expected. Hair gets super dry. It doesnt cover gray hair fully. After coloring my hair felt like nothing changes in my hair, need to go to beauty salon now.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Snehal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Phyllis H.
junio 6, 2021
Color was nice but too dark
PUBLICADO POR:
Phyllis H.
junio 6, 2021
I would like to reorder a different color but I cannot figure out how to do it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Phyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tara V.
junio 6, 2021
Waste of time and money
PUBLICADO POR:
Tara V.
junio 6, 2021
I'm very disappointed. There was not enough dye to cover all my hair. My roots have a red tone to them. My grays did not get dyed. I have to redye my hair
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ZENYA C.
junio 6, 2021
Returned to sender
PUBLICADO POR:
ZENYA C.
junio 6, 2021
The previous order on 2/12/21 was too dark. The color darken my hair color . Had to send this one back (return to sender)
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Zenya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Salma K.
junio 5, 2021
Doesn’t cover grey hair at all
PUBLICADO POR:
Salma K.
junio 5, 2021
This is the second hair colour order I’ve received from esalon and I can’t honestly say I am so disappointed! The hair colour does not cover my grey hair at all even though I follow my personalised instructions. The only reason I gave 1 star rather than 0 is because I liked the way the hair colour was packaged.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Salma K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carmen C.
junio 5, 2021
My recent purchased
PUBLICADO POR:
Carmen C.
junio 5, 2021
It came out too dark.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Da Te
junio 5, 2021
Please remove me from your plan
PUBLICADO POR:
Da Te
junio 5, 2021
Your advert and enrollment did not say anything about signing up for a year. I asked if this product was ok for my black people kinky hair, no response hence my being scared to use the one you 1st sent, cancel everything........ very difficult to get hold of anyone with the prompts on account home page, no way to cancel, very disappointed 😯😯
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Da Te - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Letizia M.
junio 5, 2021
my hair turned red /0range
PUBLICADO POR:
Letizia M.
junio 5, 2021
my hair is orange / red and i dont know how to fix it
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Letizia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara P.
junio 4, 2021
Colour faded in a not so nice colour
PUBLICADO POR:
Sara P.
junio 4, 2021
Loved the initial colour - it has faded to a colour that is not flattering :(
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Diana O S.
junio 4, 2021
Something changed
PUBLICADO POR:
Diana O S.
junio 4, 2021
It’s washing off really fast and it’s depositing a lot of red.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria S.
junio 4, 2021
Did not cover grays
PUBLICADO POR:
Maria S.
junio 4, 2021
Color was spot on....but am back at salon. Disappointing.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly C.
junio 4, 2021
Nice
PUBLICADO POR:
Kelly C.
junio 4, 2021
Nice color all over. However it is a bit too red for me.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SANDI KAYE S.
junio 4, 2021
Did not color the gray in spots
PUBLICADO POR:
SANDI KAYE S.
junio 4, 2021
The first time it didnt cover all the gray, I thought it was me. This time, it didnt cover it all again. So I need to cancel my acct.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susan M.
junio 4, 2021
Not really happy
PUBLICADO POR:
Susan M.
junio 4, 2021
I Like the overall kit, thought it was nice but the colour did not cover my grey very well and when it came to pulling it out to my ends I did not have enough colour.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you asap. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Von M.
junio 3, 2021
Great colour, needs to last longer!
PUBLICADO POR:
Von M.
junio 3, 2021
I love the colour - and that I have stronger solution to use at the roots, to ensure great coverage. However, it does tend to fade rather quickly.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Von M. - Thank you for taking the time to share your feedback with us.!We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ivette S.
junio 3, 2021
Zu dunkel die Farbe
PUBLICADO POR:
Ivette S.
junio 3, 2021
Obwohl ich mich deutlich für eine hellere Farbe verständlich ausgedrückt habe, bekam ich eine viel zu dunkle Farbe. Ich bin mit den Ergebnissen nicht zufrieden und bitte sie daher um Kulanz.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ivette S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jessica M.
junio 3, 2021
Not 100% great coverage
PUBLICADO POR:
Jessica M.
junio 3, 2021
Poor stain to roots for resilient greys
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jessica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Joy C.
junio 3, 2021
My last color purchase did not work.
PUBLICADO POR:
Joy C.
junio 3, 2021
The color did not work. I reported it and asked for a refund, because I wasn't satisfied. I never received one. I account removed from E Salon. I will not be making any more purchases.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Joy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anabel P.
junio 3, 2021
Did not get the desired result I wanted for the new custom color set
PUBLICADO POR:
Anabel P.
junio 3, 2021
I wanted lighter hair color and cover the roots, sadly it lasted only for a week and the lighter shades began to show even with the tint rinse
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Anabel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lauri V.
junio 3, 2021
Is gold the new ash?
PUBLICADO POR:
Lauri V.
junio 3, 2021
I was disappointed in my recent hair color product. It looked absolutely no different than medium golden blonde, although it was supposed to be medium ash blonde.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lauri - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Stephanie G.
junio 3, 2021
Good product but not life changing!
PUBLICADO POR:
Stephanie G.
junio 3, 2021
I've been using esalon for the past year and a half and I'm realizing that the real difference between esalon and otc hair color is the color choice or the ability to tweak your color and that's it. I think I'm going to go back to my Loreal color only because I think paying $11 instead of $32 (with shipping) is better for me since I really never saw a difference. I recently made a change to my color so I will keep that order going but I think it's time to cancel. Also when I requested my color change it took 5-7 days to get a response. Bottom line it's easier to go to CVS!
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Stephanie - We’re truly sorry that our color did not meet provide the experience you were looking for. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Samantha
junio 3, 2021
Very disappointed
PUBLICADO POR:
Samantha
junio 3, 2021
I was very disappointed with the way my hair turned out. I ordered light blond beige so it was supposed to be "light blond" but when I dyed my hair it turned brown. It changed my hair color darker. The coverage was nice but it was not the color I ordered.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Samantha- We are very saddened to hear you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth E.
junio 3, 2021
Color is too dark
PUBLICADO POR:
Elizabeth E.
junio 3, 2021
Color received is too dark red not medium copper brown. Did adjust color twice. First order turned my golden brown hair Black. Second order resulted in a deep dark black red. I wish it was the right color. I have a salon appointment to fix my hair color.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lorraine N.
junio 3, 2021
May 20 color
PUBLICADO POR:
Lorraine N.
junio 3, 2021
The color was lighter as I requested, however, I did not get full coverage of my gray hair. Very disappointed in the product this time
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lorraine -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra A.
junio 2, 2021
too dark
PUBLICADO POR:
Sandra A.
junio 2, 2021
The color was completely too dark for me--almost black--very disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tracey R.
junio 2, 2021
Disappointed
PUBLICADO POR:
Tracey R.
junio 2, 2021
Colour was not quite what I had asked for and it caused a lot of hair brake considering how much it was it’s no better than using a box dye from supermarket
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tracey R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susann W.
junio 2, 2021
Haarfarbe
PUBLICADO POR:
Susann W.
junio 2, 2021
Hallo.
Leider war ich von der Coloration nicht so begeistert.
Bei meiner nächsten Lieferung möchte ich 50%Lila Anteil drin haben.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Susann W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Casey H.
junio 2, 2021
My hair is still quite brassy at the roots.
PUBLICADO POR:
Casey H.
junio 2, 2021
My roots are still brassy, I am looking for a more platinum look. I tried leaving it on for an hr and 15 mins.
But it was still brassy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Casey - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Diane H.
junio 2, 2021
Can’t get rid of the red
PUBLICADO POR:
Diane H.
junio 2, 2021
I have asked 3 times to get the red out - and despite adjusting the color, haven’t been successful.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Diane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Donna F.
junio 2, 2021
No shine
PUBLICADO POR:
Donna F.
junio 2, 2021
I used this color in semi perm color not enough coverage. I have coverage with permanent color but no shine . Disappointed
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valerie F.
junio 1, 2021
Did not like colour
PUBLICADO POR:
Valerie F.
junio 1, 2021
Colour received was completely different than what I requested or was hoping for. Not happy. Going back to my Wella hair dye as soon as I can dye my hair again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Valerie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Teri L.
junio 1, 2021
Not what I expected
PUBLICADO POR:
Teri L.
junio 1, 2021
The packaging was nicely done. It comes with everything you need to color your hair however there were two bottle. In which one is for the top part of your hair and the is for the ends. Not sure if everyone gets two bottles or it’s because I have long hair. I didn’t like the fact that it tells you to wait for 15 minutes for the top part and then apply the ends bottle and wait another 10 minutes. I just assumed that I would apply the whole color and then wait for however long it took before washing it out.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Teri - We’re truly sorry that our color application instructions did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dorian B.
junio 1, 2021
Beautiful color BUT....
PUBLICADO POR:
Dorian B.
junio 1, 2021
I have colored my hair twice now with a salon color. They sent me the initial color which was a beautiful copper brown but it was a bit light for me so they sent me a complementary adjusted color which came out a beautiful darker copper which I liked very well. However, and it’s a big however, my hair is absolutely dry straw. I thought that it would calm down with a few washes and lots of conditioner but unfortunately it appears that my hair has been damaged by the chemicals. Maybe someone with younger, stronger, healthier hair would have better results but it’s not for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dorian - We’re truly sorry that our color did not meet all of your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dawn L.
mayo 31, 2021
Too dark
PUBLICADO POR:
Dawn L.
mayo 31, 2021
When I used it for the first time it looked like I had dark brown stripes on my head;( I can’t use and I ordered 2!
I was very disappointed 😞.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jacqueline R.
mayo 31, 2021
Horrible customer service and the product is no better
PUBLICADO POR:
Jacqueline R.
mayo 31, 2021
When I filled out my initial questionnaire one of the things they asked is when I would be ready to use the kit. I said in about 6 weeks. It arrived a few days later. Six weeks later I am ready to use it -just about when I said I would be. But, when I opened the kit tonight, I discovered that the directions say you need plastic clips. They were not enclosed (so much for getting "everything you need") and I would have to pay another $10 plus shipping to get them. I resent having been told I would be sent a complete kit when the very first instruction in the directions mentions an item that I wasn't sent, and no alternatives are suggested. Adding insult to injury, because I was sent my kit way before I said I would need it, I am past the 30 day limit to return it.
When I wrote to customer service they responded basically by saying "tough." Didn't offer to rush me the clips, didn't give directions for how to proceed without them. I am not interested in giving business to a company like this and you shouldn't be either.
UPDATE
The above review dealt only with customer "service" since at the time I hadn't tried the kit. I used it last night and am very unhappy.
1. The haircolor kit is significantly messier and more difficult to use than others I have used. I told.myself that at least this would probably be superior, salon quality color. NOPE. Read on.
2. I requested a dark blond with ashy tones. Instead I got an orangey medium blond - sort of a rose gold color. Awful. My only hope is that it washes out quickly.
Again - give this a pass.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maureen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberley K.
mayo 31, 2021
Grey coverage
PUBLICADO POR:
Kimberley K.
mayo 31, 2021
Beautiful color but it just doesn't do well on covering my grey around my hairline on my face
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Valerie D.
mayo 31, 2021
Not enough color
PUBLICADO POR:
Valerie D.
mayo 31, 2021
Wanted a little more color..left on as directed. Washed out with first hair wash. Do not wash my hair often. Use dry shampoo at least twice a week. Still didn't last long. Didn't even color right when sent to me. Disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Valerie - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Catherine H.
mayo 31, 2021
No grey coverage
PUBLICADO POR:
Catherine H.
mayo 31, 2021
This is the second time I've used this product and I have to say I'm unimpressed. Only have a few greys but this product doesn't cover them. I won't be reordering. Maybe it just doesn't work on afro hair!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Catherine H. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah L.
mayo 31, 2021
Not as expected
PUBLICADO POR:
Sarah L.
mayo 31, 2021
Colour was way too dark, but left my hair extremely shiny.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laetitia B.
mayo 31, 2021
Très décue
PUBLICADO POR:
Laetitia B.
mayo 31, 2021
J'ai fait une demande pour une coloration châtain clair cendré, j'ai eu un châtain plutôt moyen/foncé et auburn. J'ai demandé à rectifier, pour que mes repousses soient plus claires, et la couleur plus froide et plus cendrée, je me retrouve avec des cheveux encore plus foncés que précédemment, et encore plus auburns/roux foncés. Bref, de l'argent dépensé pour rien, et plusieurs mois de couleur qui ne me correspond pas, je vais arrêter mon abonnement là, je pense.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laetitia B. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Geraldine F.
mayo 31, 2021
Almost Great
PUBLICADO POR:
Geraldine F.
mayo 31, 2021
The texture of my hair was great after using this product. The only problem is that after two tries you have not been able to produce a color that is close to what is desired.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Geraldine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cathy L.
mayo 31, 2021
Never received
PUBLICADO POR:
Cathy L.
mayo 31, 2021
I never received it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melinda P.
mayo 31, 2021
not for me
PUBLICADO POR:
Melinda P.
mayo 31, 2021
My grays didn't even color correctly. They look orange. The rest of my hair practically looks the same.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melinda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Manuela A.
mayo 30, 2021
Un peu déçue
PUBLICADO POR:
Manuela A.
mayo 30, 2021
Couleur très foncée : je vois plutôt du noir sans reflet, et je suis plutôt déçue. J'avais en effet demandé la même couleur que sur l'une des pubs vue sur les réseaux sociaux, avec de beaux reflets violet.
2e commande passée avec de nouvelles instructions ; j'ai hâte de voir le résultat.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Manuela A. - Merci pour votre commentaire ! Nous sommes vraiment désolés que les résultats de votre coloration ne vous ont pas satisfaite. Nous vous avons contactés par email concernant les modifications apportés à votre formulation. Veuillez vérifier vos emails pour les prochaines étapes. Encore merci pour votre confiance !
PUBLICADO POR:
Ishpal G.
mayo 30, 2021
Unhappy
PUBLICADO POR:
Ishpal G.
mayo 30, 2021
This colour has already started to show at my roots and lighten in the most random of places. Initially it had the best results but no idea what has happened and honestly I'm really annoyed as it's been less then a month.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ishpal G. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aliesha H
mayo 30, 2021
Crunchy, BLACK hair.
PUBLICADO POR:
Aliesha H
mayo 30, 2021
I ordered “medium ash brown” for my medium brown hair with coppery/gold tones. I was looking to neutralize the copper and mellow out my tone. I followed the directions to a T and my hair came out BLACK. I am so disappointed. How do I even fix this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aliesha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Devi R.
mayo 30, 2021
Works but a bit darker than I thought
PUBLICADO POR:
Devi R.
mayo 30, 2021
Tried for the first time today and the grey coverage is about 80% effective which I suppose, is not bad compared so some other products I’ve tried. However my hair feels a bit coarse and dry after the dye job. Not sure this products is better than good quality box dye from the pharmacy. However one good feature is that it doesn’t stain the skin very much.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Devi - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
paty L.
mayo 29, 2021
Pas de tenue
PUBLICADO POR:
paty L.
mayo 29, 2021
Je suis assez déçue.... Après 3 shampooings, plus aucune couleur....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
paty L. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Patti M.
mayo 29, 2021
Color didn’t hold
PUBLICADO POR:
Patti M.
mayo 29, 2021
The color was a little too light and didn’t hold. I could see the separation between my grey and the rest of my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patti - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kimberly S.
mayo 29, 2021
TERRIBLE!
PUBLICADO POR:
Kimberly S.
mayo 29, 2021
Will never order again! Little black pieces was in my scalp & hair for weeks, & shed onto my pillow case & clothing, for weeks, until I was able to wash it all out. Will never buy again. Didn't cover grays either!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annabel F.
mayo 29, 2021
Way to dark
PUBLICADO POR:
Annabel F.
mayo 29, 2021
Ridiculous dark on me
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Annabel F. - Thank you for your feedback ! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sara T.
mayo 29, 2021
Useless
PUBLICADO POR:
Sara T.
mayo 29, 2021
These colours don't cover roots nor grey.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sara T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeannette L.
mayo 28, 2021
1/3 of bottle of colour was spilled all over the contents of the box
PUBLICADO POR:
Jeannette L.
mayo 28, 2021
I would like to be reimbursed for my last order that was received much later than scheduled and 1/3 of colour in the bottle had spilled throughout the contents in the box. I have pictures if you’d like verification. Thank you.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jeannette - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Norma R.
mayo 28, 2021
I demand a refund of my money.
PUBLICADO POR:
Norma R.
mayo 28, 2021
I explicitly asked last time for NO RED and as you can see in the picture, this is the MOST REDDISH color I have ever had, which is really annoying.
I have sent an email, so I really expect a very fast response on this matter.
Norma Rodriguez
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Norma R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eva G.
mayo 28, 2021
this time did not work well
PUBLICADO POR:
Eva G.
mayo 28, 2021
I was usually very happy with my hair color but before last order did provide very extensive explanation on what change has been done to my hair (ombre) and that I would like a little help on finding the right color.
I haven't received any answer. I only received a bootle for roots touch up. and the rest? what about the rest of my hair? the roots touch up did turn orangy and too light...
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eva G. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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