I have been using it for close to a year, and this time it didn't roots
PUBLICADO POR:
Sudesna D.
agosto 1, 2021
I have been using it for close to a year, and this time it didn't root and part of the order didn't come, I didn't receive andy email from e-Salone. Please call or email me to update my formula and Order details. Thank you.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sudesna - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anja K.
julio 31, 2021
2. Versuch leider noch schlechter als der erste!
PUBLICADO POR:
Anja K.
julio 31, 2021
Ich hinterlasse ungern negative Bewertungen aber hier geht es um meine Haare und mein Aussehen also muss ich ehrlich sein.
Ich gebe 2 Sterne wegen dem Kundenservice und der gratis Farbe aber für die Farbe selber nur 1 stern.
Nach meinen ersten Set wurden die wenige aber sehr auffällige grauen Haare sehr schlecht abgedeckt. Meine Haare wurden auch sehr dunkel. Meine Farbe wurde angepasst und ein gratis Set zugeschickt, was ich toll fand.
Diesmal habe ich eine Freundin gebeten mir die Farbe aufzutragen da es kurz vor einer Hochzeit meiner Nichte war und ich sicher gehen wollte dass alles gleichmäßig wird mit meinen super langen Haaren. Das set kam mit 2 Flaschen für Ansatz und Spizen. Wir haben alles genau nach Anweisung gemacht. Beim Waschen kam der große Schock. Nach dem Waschen war mein Ansatz extrem heller als der Rest mit einem krassen roten Schimmer (ich habe Mittel bis dunkel braune Haare). In der Sonne sah es aus als ob ich seit Wochen meinen Ansatz färben müsste, nicht als ob ich gerade frische Farbe aufgetragen habe. Meine Haare waren alle eine Farbe vor der Färbung, außer die paar nervigen grauen Haare die wieder mal abgedeckt werden mussten.
Der Farbunterschied war so extrem auffällig und ca 4 cm breit dass ich mir Ansatz Spray für die Hochzeit auftragen musste, da ich Angst hatte so schnell nochmal die Haare zu färben. Nach 10 Tagen konnte ich es nicht mehr anschauen und habe mir für €6 im Drogerie eine Haarfarbe in dunkel braun gekauft. Tatsächlich sind meine Haare jetzt wieder eine Farbe. Mir viel auch auf dass die Farbe vom Drogeriemarkt viel weniger gerochen hat und die Farbe vom eSalon sehr stark und aggressiv roch.
Ich habe auch eine email an das Team geschickt aber leider keine Antwort erhalten. Ich werde nicht weiter Kunde bleiben und für meinen Ansatz ist die Farbe vom offensichtlich Drogerie ausreichend und ergibt bessere Ergebnisse.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Chris W.
julio 31, 2021
Way too dark
PUBLICADO POR:
Chris W.
julio 31, 2021
Not happy with this. I did ask for light brown and for gold rather than red tones. No red tones but no tones at all. Feels flat and very dark and followed instructions to the letter.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chris W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Val M.
julio 31, 2021
No Colour Change!!
PUBLICADO POR:
Val M.
julio 31, 2021
I followed instruction but when I rinsed out the colour , all the colour left my hair and I had my original colour back. I would not buy again. Did nothing for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Val - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kym S.
julio 31, 2021
Not a good color
PUBLICADO POR:
Kym S.
julio 31, 2021
The color I was sent looks like it will be more orange than anything else. My hair is more burgundy. Have to send it back now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kym - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa M.
julio 30, 2021
Do not recommend! Waste of time and money.
PUBLICADO POR:
Lisa M.
julio 30, 2021
Answered all introductory questions for “my color” as closely to my natural hair color and what color I usually get done by my stylist to cover grays. I have naturally dark brown hair and usually get just a shade darker of all over (roots and ends) color. This kit turned my roots a terrible orange brassy color! Now I have to get a work in appointment with my stylist ASAP! :-/ It also took about 25 minutes of continuous rinsing to get the color rinsed out after the application process was done. Won’t be trying again. ** Live and Learn.**
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly F.
julio 30, 2021
Needs improvement
PUBLICADO POR:
Kimberly F.
julio 30, 2021
Can not get the color i want
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Patty F.
julio 30, 2021
Not my cup of tea
PUBLICADO POR:
Patty F.
julio 30, 2021
Box came a few boxes were crushed. The hair color burned my scalp. I just want to cancel
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patty - We’re sorry that you were unhappy with your experience and the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Megan P.
julio 30, 2021
It was ok
PUBLICADO POR:
Megan P.
julio 30, 2021
Color lasted a very long time and was easy application! But far too red toned and dark, not at all what I requested
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Crystal B.
julio 30, 2021
Disappointed
PUBLICADO POR:
Crystal B.
julio 30, 2021
Not at all the colour I was expecting. Came out orange/brassy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Sarah B.
julio 29, 2021
Odd Combination
PUBLICADO POR:
Sarah B.
julio 29, 2021
I followed the instructions to the letter, using the roots colour and the main colour as described. But the two colours provided were too different to each other. This means I now have brown roots and red hair - I could have done that without having to dye it! Also, the red wasn't as vibrant as I was hoping. All in all, a bit disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laverne B.
julio 29, 2021
Does not cover gray
PUBLICADO POR:
Laverne B.
julio 29, 2021
The quality of the product is nice but it does not cover gray sufficiently.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laverne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alejandra S.
julio 28, 2021
Hair color doesn’t match sample color
PUBLICADO POR:
Alejandra S.
julio 28, 2021
After two times of hair coloring with the same color -ash brown- the result is too brassy, almost orange in some areas.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alejandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Donna G.
julio 28, 2021
some mistake somewhere?????
PUBLICADO POR:
Donna G.
julio 28, 2021
There is no way this is the same colour i first ordered.
Initially i had wanted 'sparkling ginger whisky'. When that didn't turn out as expected i asked for my original order. Put it on today and Now i'm left with a horrible mousy brown. ;-(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn K.
julio 28, 2021
Making my hair fall out
PUBLICADO POR:
Lynn K.
julio 28, 2021
I'm going to cancel this. Never have I put color in my hair that makes it fall out in chunks! Never again
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lynn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Nawal N.
julio 27, 2021
Escroquerie
PUBLICADO POR:
Nawal N.
julio 27, 2021
Ce site est une escroquerie à fuir
Couleur qui ne couvre pas les cheveux blancs et vous êtes débités sans votre autorisation
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nawal N. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'a pas répondue à vos attentes et nous aimerions y remédier. Aussi, en passant commande par le biais d’une offre promotionnelle, vous êtes informé concernant notre service de livraisons automatiques au moment de la validation de la commande. Vous pouvez également choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Sabine S.
julio 27, 2021
Farbergebnis gefällt nicht
PUBLICADO POR:
Sabine S.
julio 27, 2021
Meine Haarfarbe entwickelt sich am nächsten Tag in Zusammenwirken mit der Sonne zu einem gelb-orange.
Selbst meine Arbeitskollegen sprachen mich auf diese seltsame Farbe an.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Wanda D.
julio 27, 2021
Custom Color Set
PUBLICADO POR:
Wanda D.
julio 27, 2021
I have tried eSalon's coloring 3 times and not happy. I believe esalon products are not for my type hair. The coloring kit dried out my hair so badly. I had to use various other conditioners and oils to have my hair feeling healthy. The products may work for someone else.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
maria R.
julio 27, 2021
My hair fell out
PUBLICADO POR:
maria R.
julio 27, 2021
I’ve lost so much hair, I’m super sad I will never dye my hair again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Vanessa F.
julio 26, 2021
Probleme
PUBLICADO POR:
Vanessa F.
julio 26, 2021
Kit arrive avec un des produit qui a fuit
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Vanessa - Nous sommes désolés pour cet inconvénient, mais nous serons ravis de vous assister davantage ! Veuillez vérifier voter boite emails, nous avons répondu à votre email avec toute information. Nous vous remercions de votre confiance et patience ; et nous restons à votre écoute.
PUBLICADO POR:
Camille D.
julio 26, 2021
Châtain clair
PUBLICADO POR:
Camille D.
julio 26, 2021
La coloration n a pas tenue et ´ était pas assez foncée .. elle a viré au roux très rapidement . Merci d annuler la commande automatique en cours svp
Merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Camille D. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Gloria F.
julio 26, 2021
Roots were not covered.
PUBLICADO POR:
Gloria F.
julio 26, 2021
I loved the color and the pachaging is beautiful, but I was disappointed. I followed the instructions very carefully put my roots were not covered. The back roots were only blended and the hairline gray was pretty obviously still gray. I need either instructions on longer timing or another formula. I would email my colorist but I cannot find who to ask directly.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Shana D.
julio 26, 2021
Wrong color
PUBLICADO POR:
Shana D.
julio 26, 2021
I sent a picture of the color I wanted and after coloring my hair it was no where near the color I requested. I sent an email with pictures of what I requested and how my hair turned out and I still have not heard back from my colorist. I've used eSalon for years but the last 2 times I've tried to change shades I have not gotten what I've asked for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adrienne L.
julio 26, 2021
Poor Coverage
PUBLICADO POR:
Adrienne L.
julio 26, 2021
Sadly, I won’t be using the product as it did not cover my grey even after adding grey magic.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Adrienne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
KELLY L.
julio 25, 2021
Didn't work, unfortunately
PUBLICADO POR:
KELLY L.
julio 25, 2021
Didn't lighten my hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kelly - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Theresa P.
julio 24, 2021
Not so perfect
PUBLICADO POR:
Theresa P.
julio 24, 2021
My hair is Extremely difficult to color and my color is now strawberry blonde not platinum blonde as in the past.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer C.
julio 24, 2021
Dried out hair
PUBLICADO POR:
Jennifer C.
julio 24, 2021
My hair felt great after the first two times and then it started to have that really dried out, hard feel to it. My ends split and really soaked up the pigment and became too dark. I needed almost 2” cut off and I’m letting it grow! There is also a really strong odor of ammonia with this color, thus the drying out of my hair issue. I don’t blow dry my hair and rarely do I use any type of heat styling. I have naturally “beachy” type waves. So I am no longer receiving this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alanna
julio 24, 2021
Didn’t work on my hair
PUBLICADO POR:
Alanna
julio 24, 2021
Order came fast, but it didn’t change my hair colour
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alanna - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy O.
julio 24, 2021
Never received my order
PUBLICADO POR:
Kathy O.
julio 24, 2021
Not good-
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lubabah R.
julio 24, 2021
Not the color I wanted
PUBLICADO POR:
Lubabah R.
julio 24, 2021
I ordered medium brown golden but it looks more like copper on my hair. Hate this shade. :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lubabah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laury O.
julio 23, 2021
Ne tiens pas
PUBLICADO POR:
Laury O.
julio 23, 2021
Le concept est top, malheureusement la couleur dégorge encore après 4 lavages et au final ne tien pas. Je vois toujours mes cheveux blanc après le 1 et lavage. J’avais pris violet comme couleur, je ne vois pas du tout le violet .. trop peu de dose malgré qu’on m’en ai renvoyé une, on m’a renvoyé la même dose donc je ne l’utiliserais même pas si non je dois en recommander une autre pour pouvoir faire tout mes cheveux. Dommage je ne recommanderais pas malgré le concept que j’aime bien.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laury O. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes vraiment désolés d’apprendre que votre coloration ne vous a pas satisfaite. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider !
PUBLICADO POR:
Grace P.
julio 23, 2021
Color
PUBLICADO POR:
Grace P.
julio 23, 2021
Not much to say just want a shade lighter.. Went dark 8 years ago and its been 8 years trying to get back to the more original color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Grace - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Diane V.
julio 23, 2021
Love the color, but did not take too well in my naturally curly hair.
PUBLICADO POR:
Diane V.
julio 23, 2021
I love this product, however, the color did not cover all my grays in my naturally curly hair as I would have liked. I did keep it in for the 35 minutes it suggested.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Diane - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debbie A.
julio 22, 2021
Grays
PUBLICADO POR:
Debbie A.
julio 22, 2021
It didn’t cover my gray completely I followed instructions has it was written 😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re sorry that you were unhappy with the gray coverage results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jackie H.
julio 22, 2021
My roots are a different colour after dying to my hair
PUBLICADO POR:
Jackie H.
julio 22, 2021
Hi, I ordered your dye for Dark Brown with Copper and my roots have come out a different colour to my hair! Not cool. I am trying to find where I let you know but there is no button for feedback to the colourist Lucia I. Just a review area. Please can Lucia I contact me! thanks
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jackie H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Keith P.
julio 22, 2021
Still never received
PUBLICADO POR:
Keith P.
julio 22, 2021
Paid 5 dollars extra,never got hair color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Keith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kirsten A.
julio 22, 2021
No change
PUBLICADO POR:
Kirsten A.
julio 22, 2021
My hair looks exactly the same. Perhaps my hair is too dark, and there was no bleach or strong lightener.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kirsten - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tammy B.
julio 22, 2021
Why do I have two blacks
PUBLICADO POR:
Tammy B.
julio 22, 2021
I have not been satisfied with the selection of colors chosen for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be!
PUBLICADO POR:
Maureen L.
julio 22, 2021
Jelly?
PUBLICADO POR:
Maureen L.
julio 22, 2021
Don’t know what happened to this order but the consistency was like jelly from a jar. Not sure what happened. I have been a customer for a few years now and this is the first time this has ever happened
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
sarina F.
julio 22, 2021
it color
PUBLICADO POR:
sarina F.
julio 22, 2021
wanted my hair to have a bright color and it just made it darker
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sarina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Casey P.
julio 22, 2021
Be Careful
PUBLICADO POR:
Casey P.
julio 22, 2021
I recently had an awful and scary moment with this hair dye while touching up my roots. This product not only heat up so that it was very warm by the time that I was on the tail end of my root touch up, but it exploded while I was waiting for my hair dye to set, and my scalp got burnt in the process. Not only did the product not dye my roots, but it lifted my natural hair color and left me with an irritated scalp and horrible hot roots. When I called customer service and spoke to two different women, they each refused to acknowledge that their product was faulty and didn't seem interested in seeing the pictures I have; they didn't even acknowledge that I had mentioned pictures. They kept repeating that they'd never heard of such a thing and wondered if I'd had an allergic reaction. The product exploded for heaven's sake! They never even offered a refund, just a new mixture that was "more gentle and darker, to fix my hot roots." So I am now left with hot roots and a mixture that is not my normal hair color, and I'm supposed to navigate and fix this situation on my own? This is completely outrageous. After leaving customer feedback, I never heard anything back. I would never use this dye again or recommend anyone else use it. It works okay, nothing special, but you will be on your own if you have a real issue. This company does not stand behind its product. Shame on them
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Casey - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annette L.
julio 22, 2021
Unzufrieden
PUBLICADO POR:
Annette L.
julio 22, 2021
Sehr enttäuscht: Farbe deckt mein grau
nicht ab, Farbe wäscht sich aus —— wahrscheinlich eine atönung erhalten…
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Annette L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Amy H.
julio 21, 2021
Disappointed
PUBLICADO POR:
Amy H.
julio 21, 2021
Nothing like the colour asked for, this was a replacement for an incorrect colour I recieved years ago. Same again. Disappointed
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PUBLICADO POR:
Kaila M.
julio 21, 2021
They never really got the colour right
PUBLICADO POR:
Kaila M.
julio 21, 2021
Despite multiple comments and changes, they could never get the colour right. The first box was good, everything else was very bland and flat. Trying to cancel now as I had more success with box colours.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kaila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Olga F.
julio 21, 2021
Nicht das gewünschte Farbergebnis
PUBLICADO POR:
Olga F.
julio 21, 2021
Wollte ein Kupfergold, geworden ist es ein Mahagonirot... Keine Spur von Gold drin. Die zwei Sterne sind für den Preis (erste Lieferung) und die Haare glänzen schön... Ansonsten stimmt das Farbergebnis nicht mal annähernd mit der ausgesuchten Haarfarbe lt. Vorschaubild überein.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Olga F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sabrina J.
julio 21, 2021
Colour didn't take
PUBLICADO POR:
Sabrina J.
julio 21, 2021
Very disappointed as the colour took very well on the roots but nowhere else!
It is a shame because the colour achieved in the roots is spot on
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sabrina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amber M.
julio 21, 2021
Terrible color match
PUBLICADO POR:
Amber M.
julio 21, 2021
Color does not match my pictures. My roots are brown and the rest red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jenny S.
julio 20, 2021
colour did not come out as describled
PUBLICADO POR:
Jenny S.
julio 20, 2021
was given "medium chocolate brown" and the colour came out practically matching my old auburn hue. I told family members I was trying esalon and the next time they saw me they said I thought you were moving away from reds. It looks the same as before except no roots. Definitely not a chocolate brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paula H.
julio 20, 2021
Too dark, and hair is dull
PUBLICADO POR:
Paula H.
julio 20, 2021
My color was supposed to be a dark brown, but came out black. The copper corrective color was supposed to be lighter, and my hair was JET black when it was done. My hair always finished she’s kind of dull and frizzy. I’m not at ALL happy with this experience!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Paula - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julie A.
julio 20, 2021
Doesn't work on grey
PUBLICADO POR:
Julie A.
julio 20, 2021
I just colored my hair and used all the dye, especially where there's a concentration of grey. The grey is still there. I won't buy this product again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel B.
julio 20, 2021
Didn't cover any grays, color washed down the drain.
PUBLICADO POR:
Rachel B.
julio 20, 2021
I've been satisfied with previous custom color sets I've received, but recently the quality has dropped substantially. I followed the instructions carefully, per usual, and the dye didn't cover any of my grays, and all the purple washed down the drain. Would not recommend.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christabella F.
julio 19, 2021
Needed more dye
PUBLICADO POR:
Christabella F.
julio 19, 2021
Unfortunately one bottle wasn’t enough to cover my ends. Plus, my roots seemed lighter. And it was more of a soft black than a blue black on my ends, for the parts of my hair that got some color. Other than that, the application process was good. :)
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Chirstabella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
PUBLICADO POR:
Suzette A.
julio 19, 2021
Not enough to cover my grays - Redder than I thought
PUBLICADO POR:
Suzette A.
julio 19, 2021
There was definitely not enough to cover all my grays as it was in the order before so I aam stuck with grays and the color turned out redder than I thought
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Suzette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Theresa H.
julio 18, 2021
Bad luck with this company
PUBLICADO POR:
Theresa H.
julio 18, 2021
The color I received was not close to what I asked for and it took ten months to get back to a normal shade after that brassy disaster. One thing I will give them is their color has staining power! I specifically had not checked autoship because I wanted to check out the color first and I also knew I would be moving to another address. They shipped the next month anyway to the address I had already left. By the time I was able to retrieve the package it was too late to return it. While I was very annoyed, I didn’t want to bother writing a bad review but did call the company and tell them I was unhappy with their product. Despite that, they’ve continued to bombard me with emails asking me to come back. That has finally reignited my displeasure with them and has brought on the review they could have avoided by simply accepting that they had lost a customer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tara J.
julio 18, 2021
Terrible
PUBLICADO POR:
Tara J.
julio 18, 2021
The color does not last although it is the right color. But it has dried my hair and made it so frizzy I can’t repair it!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Chrystal S.
julio 18, 2021
Not the color I was going for
PUBLICADO POR:
Chrystal S.
julio 18, 2021
I was trying to get a medium brown, my hair went black....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chrystal - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Vicky L.
julio 17, 2021
Gave me hot roots
PUBLICADO POR:
Vicky L.
julio 17, 2021
I was very disappointed with eSalon colour. I gave all the details of my usual root touch ups but this product was too light and gave me hot roots. I used the online system to get advice and someone supposedly adjusted the colour for next time but there was no refund or apology and it didn’t look like the colour had been adjusted properly so I was likely to have hot roots again.
I have also used the Tints and contrary to the claims, these products are very harsh on my fine hair and eSalon has trashed my hair! Thanks to eSalon I have joined the ranks of Lockdown hair disasters. I wish I hadn’t bothered.
If you regularly use harsh chemicals or styling irons on your hair and suffer with breakage/ splitting anyway then you will probably find these products fine but if you know how to care for your hair and have a hairdresser that knows how to protect your hair during treatments you will regret going to eSalon!!!
Look up the Curly Girl Method if you want great hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vicky L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ana Maria M.
julio 17, 2021
Didn't add the color
PUBLICADO POR:
Ana Maria M.
julio 17, 2021
I followed all the instructions. But I can still see the difference of colors. The roots are still brown. The color didn't change that much.
I had a great experience the first time but this time not at all.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ana Maria M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lorraine S.
julio 17, 2021
I wanted to go lighter not darker
PUBLICADO POR:
Lorraine S.
julio 17, 2021
I am frustrated. I have made it clear with each follow up order that I want to go lighter and it has not happened. There is no email discussion or recommendation prior to just mailing out the next order and it is different "colorists" each time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lorraine - We’re so sorry to hear that you were disappointed by the results of your color application and service. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nicole C.
julio 16, 2021
Absolute disaster
PUBLICADO POR:
Nicole C.
julio 16, 2021
I highly regret even trying this. My hair was one solid color - i ordered a color almost exact to my current color which was a very dark rich brown. Only ordered it to even out the tones from being in the sun surfing. I was sent two different color combinations - I even emailed and asked about it before using. One was for "roots" which i didn't have and the other for "ends". The "darkest brown chocolate" somehow bleached the top half of my head into a red/copper color and the bottom half is a completely different color. This is going to cost hundreds to correct. No apology or ownership from the colorist or anyone. Simply another bottle sent to "correct" the top half of the color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We’re truly sorry that our color and experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Helen S.
julio 16, 2021
Hair color needs to be little more golden blonde
PUBLICADO POR:
Helen S.
julio 16, 2021
The last kit was too dark but after four washings it was better
This current kit is much better after coloring but I would like the color to be a little more golden blonde. Otherwise it is good.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Siobhan M.
julio 16, 2021
The worst
PUBLICADO POR:
Siobhan M.
julio 16, 2021
Didn't cover my gray made my hair dry as hay the worst hair color ever! I've always used box color natural instincts and my hair was very soft porosity was perfect. I'm so so disgusted. I want to return the color I paid 30$ for its awful! Please please return the money to my account immediately and I want an ra return this awful hair color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Siobhan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joelle P.
julio 16, 2021
Good product but not what I was expecting
PUBLICADO POR:
Joelle P.
julio 16, 2021
I thought I was getting a strawberry blonde with intense copper red. Instead my hair looks reddish brown....I feel it almost went darker than I wanted. It does look nice but not the touch I was looking for or thought I was ordering .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jayne W.
julio 15, 2021
Disappointing
PUBLICADO POR:
Jayne W.
julio 15, 2021
I had high hopes for this after seeing all the 5 star reviews, but the result was not as good as the one I buy from supermarket. It didn't cover all my grey roots and had a golden tinge to it which I was trying to illuminate. Not like the colour I was shown in picture. So, back to old faithful. I hope this is posted as there are no one star reviews on their website. I hope I get my refund as promised.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jayne W.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Josie O.
julio 15, 2021
Faded fast
PUBLICADO POR:
Josie O.
julio 15, 2021
Cancelling my subscription
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Josie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Elise
julio 15, 2021
2nd bad color set received
PUBLICADO POR:
Elise
julio 15, 2021
The first few orders I received were wonderful but the last three were off. There was a double set I received sometime back and the 2nd set didn't have any color of brown in that set. I figured it was a mistake, it happens.
This last set was very bad like it was an old or a bad batch. I mixed the color & developer together as usual, waited 30min, and when I went back to the bottle it had explored all over my sink and floor.
I'm discontinuing from ordering from you. This was the 2nd time the color didn't cover my gray strands. The cost is reasonable but too expensive if each set I receive I have to hope it will be a good set once I receive it. Thanks for the right ones.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elise - We’re so sorry to hear that you were disappointed by your two most recent orders with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sruthi V.
julio 15, 2021
Does not cover gray
PUBLICADO POR:
Sruthi V.
julio 15, 2021
It did not cover any of the grays after the application. I will never purchase this product again .
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sruthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ashley P.
julio 15, 2021
At first Yay, then....
PUBLICADO POR:
Ashley P.
julio 15, 2021
At first the color was beautiful and vibrant! I was amazed and in love with my new color.
Wash after wash though red dye continued to wash out my hair (No I do not wash everyday) Now My hair has brown roots (normal), red (the dye), and the bleached blonde (middle to end of my hair). I expected so much more from this hair color and totally disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashely - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Louisa F.
julio 15, 2021
Grauhaarabdeckung ist super die Farbe ein Flop
PUBLICADO POR:
Louisa F.
julio 15, 2021
Die Grauhaarabdeckung hat super funktioniert und auch die Anwendung war total easy. Meine Farbe (mittelbraun) ist allerdings viel zu dunkel geraten. Dazu ist die Farbe total rotstichig und sieht überhaupt nicht natürlich aus. Jetzt sind meine Haare fast schwarz mit Rotstich, wenn Licht darauf scheint. Ganz schrecklich und gruselig und ich bin wirklich enttäuscht, da ich meine Haarfarbe sehr gern mag aber das Grau um mein Gesicht herum unbedingt loswerden wollte.
Weiterhin sind mir während des Ausspülens ungewöhnlich viele Haare ausgegangen und ich habe vier mal shampoonieren und conditioner verwenden müssen, bis die Haare nicht mehr staubtrocken waren. Jetzt glänzen sie allerdings total toll.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Louisa F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Patricia H.
julio 14, 2021
Cancel
PUBLICADO POR:
Patricia H.
julio 14, 2021
Not happy
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shyera
julio 14, 2021
Waste of Money
PUBLICADO POR:
Shyera
julio 14, 2021
Do not buy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shyera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexis D.
julio 14, 2021
Brassy
PUBLICADO POR:
Alexis D.
julio 14, 2021
I had originally sent my hairstylist formula to get an exact match to what he was doing. The color came out very brassy and not like I had it originally. This second time around the formula was adjusted but it still is very brassy.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Doreen T.
julio 14, 2021
Love the color but washed out a little fast.
PUBLICADO POR:
Doreen T.
julio 14, 2021
I really like the color but the grey sorted coming back after 2 shampoos this time (my third time) I am not sure what was different I was a little disappointed this time.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Doreeen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
angela V.
julio 14, 2021
No gray coverage
PUBLICADO POR:
angela V.
julio 14, 2021
Not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jana K.
julio 14, 2021
Farbe
PUBLICADO POR:
Jana K.
julio 14, 2021
Ja leider ist das Farb Ergebnis nicht wie gewünscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Angelica R.
julio 12, 2021
IF U HAVE LONG HAIR DONT BUY!!
PUBLICADO POR:
Angelica R.
julio 12, 2021
I have LONG HAIR and I told them I NEEDED more than one bottle but just received one bottle!! I still haven't been able to use this hair dye, so it was such a WASTE of my time! Even when they asked me to send them a picture. I`II change my review if their are different options!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angelica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Yilva K.
julio 12, 2021
I had to cut my hair to start new
PUBLICADO POR:
Yilva K.
julio 12, 2021
Product is too rich in ammonia. In my opinion this product is perhaps too strong to be handle at home and I doubt to be handle in a hair salon. After two times that I used it, Ian’s reading all the reviews, the product left my hair all a dry and burned looking. I had to go to a profesional to cut it very short. I want to warn people who is using it. Does not cover your roots entirely either even if choose I darker tone on your roots. Frankly speaking they should remove this item from the market. The advertisement keeps popping out for me to get one free after the purchase of 10. Well, if I would have done that I would had probably would had lost all my hair by now. Depressing experience. I will take this formula to an expert and see if there is someone I could go to escalate this matter and see what happens. In the meantime I will keep cutting it short and wait a few years to regrow. I have read hundred of bad complains in your last pages of comments.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Yilva - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kennedy W.
julio 12, 2021
Didn’t work
PUBLICADO POR:
Kennedy W.
julio 12, 2021
Hasn’t changed the colour of my hair, i wanted my hair a light ashy blonde and it has turned my hair brown
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kennedy W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elke J.
julio 12, 2021
Lange Lieferzeit,
PUBLICADO POR:
Elke J.
julio 12, 2021
Sorry, aber xxx Tage für die Lieferung geht gar nicht! Unter diesen Umständen werde ich hier nie wieder bestellen!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elke J. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Maria Cristina D.
julio 12, 2021
This doesn't do what it says
PUBLICADO POR:
Maria Cristina D.
julio 12, 2021
I have used this product three times and it turned my black hair red. I had to buy products sold at Walmart to fix my hair. I do not recommend this product if you want to get rid of gray hairs.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Terilyn M.
julio 12, 2021
Not worth it
PUBLICADO POR:
Terilyn M.
julio 12, 2021
Costs 3 times what Sally's charges and didn't match at all...
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Terilyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda G.
julio 12, 2021
Color is good.
PUBLICADO POR:
Linda G.
julio 12, 2021
The color in the bottle was barely mixable. It was so thick....almost like it was very old. It was difficult to squeeze it out of the bottle - it kept clogging up. I shook it many times but it just would not mix with the peroxide. There was globs of it in the bottle.....when I got to step where I filled bottle with water to massage into my hair, I did it 8 times. There was that much globed up in there.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janel H.
julio 12, 2021
Stop sending boxes
PUBLICADO POR:
Janel H.
julio 12, 2021
I tried to stop shipment and got to the final section and your system says I need to refresh and it won’t allow. Don’t make this a headache. The second box you sent me was busted open like someone stepped on it.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maureen N.
julio 12, 2021
First timer - didn't do a good job on coloring my Grey's
PUBLICADO POR:
Maureen N.
julio 12, 2021
Didn't color my Grey's well at all. I'm going to have to do a touch up in 2 - 3 weeks. Also the color is more like dark brown than dark blonde. I only do my roots so it doesn't match the rest of my hair.
I'm hoping these 2 issues can be fixed with my next coloring.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna W.
julio 11, 2021
Disliked color
PUBLICADO POR:
Donna W.
julio 11, 2021
I immediately unsubscribed after second application. You will do better with store brand
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Valérie M.
julio 11, 2021
Bien mais...
PUBLICADO POR:
Valérie M.
julio 11, 2021
Belle coloration des cheveux avec de beaux reflets mais pas pour les personnes ayant des soucis pulmonaires. Forte odeur d'ammoniaque malheureusement....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valérie M. - Merci pour votre commentaire ! Chez eSalon votre avis est très important pour nous et nous voulons sans cesse améliorer nos produits et service. Nous allons vous contacter par e-mail pour plus d'information concernant nos colorations. À très vite !
PUBLICADO POR:
Lisa M.
julio 11, 2021
Medium to light brown
PUBLICADO POR:
Lisa M.
julio 11, 2021
I ordered medium to light brown the hair color I received was black had to go to a professional to fix.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cecelia W.
julio 11, 2021
Still no natural red color. It is either too brassy or none at all.
PUBLICADO POR:
Cecelia W.
julio 11, 2021
I have not been happy with the mix of color. This current order left my hair a mousy brown...no red highlights at all. I gave you 2 pictures awhile back and my hair has never even come close to the pictures. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cecelia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Mary Jean E.
julio 11, 2021
The color did not cover my gray
PUBLICADO POR:
Mary Jean E.
julio 11, 2021
The last couple of times, the color did not adequately cover the gray in my hair - I am considering just going to a salon to have my hair colored professionally instead.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ines N.
julio 10, 2021
Farbergebnis
PUBLICADO POR:
Ines N.
julio 10, 2021
Hallo,
habe die Farbe in Mahagoni bestellt. Leider ist es eher dunkelbraun geworden.
Die Farbe ist also dunkler als beschrieben 😐.
Ansonsten war die Handhabung sehr gut.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ines D. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Katie M.
julio 10, 2021
Same color!
PUBLICADO POR:
Katie M.
julio 10, 2021
I talked to my color specialist and explained how I didn't like my first color, it wasnt dark blonde like I wanted, it was more of a ugly rusty burnt orange. She apologized and said she would adjust my color well Guess what COLOR WAS THE SAME! Im not going to pay $30 for color I hate. I can get better results from box dye for $7☹️😩So disappointed
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sara A.
julio 10, 2021
Good customer service
PUBLICADO POR:
Sara A.
julio 10, 2021
The customer service is good they try to fix what is wrong but the Hair Care does not work for me. I got the wrong developer two times and the color did not stay in my hair but it lightened my hair when I was supposed to go almost black. So I will stick to the cheap store box color that works better for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa G.
julio 9, 2021
Too dark
PUBLICADO POR:
Melissa G.
julio 9, 2021
Color was too dark. Not at all what was presented. Will give one more try to get it right
I requested a refund and still have not received it as of today July 9, 2021
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lorena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
KATHY B.
julio 9, 2021
Not good this time
PUBLICADO POR:
KATHY B.
julio 9, 2021
I have used e salon before and was very pleased. However this time it made my hair so dry it was like straw. I am a very disappointed customer and will not use again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Doreen K
julio 9, 2021
My first & second shippment was the perfect color.
PUBLICADO POR:
Doreen K
julio 9, 2021
The color are fantastic, but for some reason my last order contains much red in it. I was disappointed after the coloring. I am to sick to report this matter at present. i had major back surgery.
Please do not change my formula.
Thank you. Recommend to anyone who wants a good hair color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Doreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Patricia F.
julio 9, 2021
Did not cover gray color fades out in 3 weeks
PUBLICADO POR:
Patricia F.
julio 9, 2021
So much for the professional color matching. It only last for 3 weeks. As for first time buyer I was suppose to have free shipping was charged I'll stay with store bought hair color that lasts I do not recomend esalon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimberly
julio 9, 2021
Good hair color, Horrible customer service
PUBLICADO POR:
Kimberly
julio 9, 2021
I have been using e-salon for about a year now. For some reason I did not get my order sent to the same mail box I have used for a year now. I called e-salon and they would not re mail my order. Instead told me to go to the post office because it could not be safety left at the same mail box it was sent to before for a year. This never happened to me before. Chewy.com just re sends the product and does not make you feel like a criminal. It is one box of hair dye...they have lost me as a customer due to being treated rudely and because I can’t depend on getting my order from them now anyway. If you live at an apartment, save yourself the trouble and do not use e salon bc you may not get your order. Bc apparently appt mailboxes are not safe and they won’t leave it in front of your door either.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole V.
julio 9, 2021
Too coppery
PUBLICADO POR:
Nicole V.
julio 9, 2021
Left my hair with tones
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sibyle C.
julio 8, 2021
Flacon
PUBLICADO POR:
Sibyle C.
julio 8, 2021
Le flacon est souillé ainsi que l interieur du colis par le liquide de ma couleur
Manque un peu de produit pour effectuer ma couleur
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sibyle - Nous sommes désolés d’apprendre que votre commande est arrivée dans un mauvais état ; mais ne vous inquiétez pas ! Nous sommes la pour vous assister ; et nous sommes ravis de vous envoyer une commande de replacement. Nous vous avons envoyé plus de détails par email. Merci encore de votre confiance !
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