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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Constance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Alice I.
noviembre 3, 2021
Wanted to love.
PUBLICADO POR:
Alice I.
noviembre 3, 2021
I never received the product. I thought it might be because I wrote worrying my stylist complaining about color. I received other beauty subscriptions so I know my mail person knows. O we’ll waste of money. Can I get the refund or send me the product on the house so I can really review it. Thank you !!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alice - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine M.
noviembre 2, 2021
Wrong colour and unhelpful.
PUBLICADO POR:
Catherine M.
noviembre 2, 2021
The colour I have been sent is terrible and is nothing like what I requested and now the colourist is telling me the colour cannot be fixed. I thought this service would save me the time and effort of going to a hairdresser but instead they have completely ruined my hair and now I look like a washed out goth girl. Thanks for nothing esalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann M.
noviembre 1, 2021
Didn’t work for me
PUBLICADO POR:
Ann M.
noviembre 1, 2021
I have dark brown/black hair, and the new color did not show. My hair looks the same, there is no shine, or better feeling texture. The ladies in the photos look like they had a glamorous hair color result, but mine still looked dull. This was my 3rd time trying eSalon hair color, but this time handfuls of hair were falling out during the washing out step. Someone from eSalon said I may have had an allergic reaction, but I have never been allergic to hair coloring products before. I guess there’s a first for everything (or maybe there was too much of a certain chemical in this batch).
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ann - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rebecca Q.
noviembre 1, 2021
My Hair Came Out Pink!
PUBLICADO POR:
Rebecca Q.
noviembre 1, 2021
I had used Esalon in the past and had done well with it. This time my hair turned out pink. I had to pay $160 the next day to have it fixed. Go to a real salon first. This is not worth it!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn S.
noviembre 1, 2021
Not the color I wanted and no gray coverage!
PUBLICADO POR:
Carolyn S.
noviembre 1, 2021
I have been using your color for a long time. Last time, I said it was too dark and wanted to lighten it but keep violet highlights. This time, it's nearly black and did not cover my gray. I am very disappointed. And, as someone else said, the color doesn't last nearly as long. What happened?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ivette W.
octubre 31, 2021
Did NOT cover my grays
PUBLICADO POR:
Ivette W.
octubre 31, 2021
I wanted to use your product specifically for root touch up to cover stubborn grays. It did not work for me and in fact made my roots a bit lighter than my color which I did not want. This is just not the product for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ivette - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Luisa M.
octubre 31, 2021
Grays
PUBLICADO POR:
Luisa M.
octubre 31, 2021
It did not cover all of my grays but I liked the color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Luisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
lucile T.
octubre 31, 2021
Fait tomber les cheveux
PUBLICADO POR:
lucile T.
octubre 31, 2021
Trés bel effet, mais depuis queje fais ces colorations, je perd beaucoup de cheveux, dommage pourtant la brillance la couverture des cheveux blancs est là. Mais ce n'est pas une coloration pour moi.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
lucile T. Merci beaucoup de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que vous constatiez une possible réaction allergique à nos couleurs. Nous recommandons de bien lire et suivre nos précautions d'usage avant chaque utilisation. Nous allons vous contacter par email pour plus d'information et d'aide.
PUBLICADO POR:
Stefanie P.
octubre 30, 2021
Ich bin unzufrieden
PUBLICADO POR:
Stefanie P.
octubre 30, 2021
Das sah mittelbraun ist schwarz mit rotstich geworden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefanie P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cindy R.
octubre 30, 2021
Not what is used to be
PUBLICADO POR:
Cindy R.
octubre 30, 2021
I liked esalon when I started but something has changed, My color barely lasts two weeks. In addition, I am getting really annoying red undertones after two weeks. I have complained twice and nothing esalon had suggested has made a difference.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Marjorie K.
octubre 29, 2021
So disappointed
PUBLICADO POR:
Marjorie K.
octubre 29, 2021
After using this product my hair turns brown! I tried using other brand black dye to cover the brown patches but It doesn’t work!.. The front of my hair is obviously BROWN and looks bleached !! This brand doesn’t work for everyone!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marjorie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ludivine C.
octubre 29, 2021
Catastrophe
PUBLICADO POR:
ludivine C.
octubre 29, 2021
Couleur à l'arrivée : ORANGE ! Couleur d'origine blond foncé avec des mèches blonds clairs, j'ai appliquée le coloration proposée en suivant strictement le protocole mais résultat totalement différent de celui prévu. Je dois à présent me débrouiller pour arranger cela… esalon ne proposant aucune solution.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ludivine C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos équipes vous ont contacté par e-mail et se feront un plaisir de vous aider !
PUBLICADO POR:
Wafa A.
octubre 28, 2021
Reflet rouge
PUBLICADO POR:
Wafa A.
octubre 28, 2021
Un reflet rouge que j’ai directement rattrapé.
Le reflet n’est pas cuivré mais plutôt rougeâtre
Je comprends votre professionnalisme mais la couleur ne tient pas surtout sur cheveux blanc et le reflet est rouge
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Wafa A. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à cette situation.
PUBLICADO POR:
Cassandra H.
octubre 28, 2021
Bad color
PUBLICADO POR:
Cassandra H.
octubre 28, 2021
I finally used my color a few days ago and it damaged my hair. My hair feels like straw and the color didn’t even stay on my roots (yes I followed the instructions step by step) I had to go to the salon and get 4 inches cut off my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cassandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear of your experience. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rachael M.
octubre 28, 2021
Good product but takes longer than otgers
PUBLICADO POR:
Rachael M.
octubre 28, 2021
This overall is a good product, but where others just have one colour to cover all this is much more technical to get an even colour, when you get it right it’s great.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rachael J. - Thank you for taking the time to share your feedback with us! We're so sorry to hear that you are experiencing some difficulties with your custom colour application. We're happy to help you with this matter. Please keep your eyes out for an email from us shortly!
PUBLICADO POR:
virginia D.
octubre 27, 2021
Still not covering the gray
PUBLICADO POR:
virginia D.
octubre 27, 2021
The color was changed a bit & that was good, BUT it still is not covering the gray after several shampoos, the gray is back.
I'm only coloring my hair to cover the gray...not sure what can be done to resolve??
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Virginia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Beckie H.
octubre 27, 2021
Color was ok, did not cover gray
PUBLICADO POR:
Beckie H.
octubre 27, 2021
I specifically asked for good gray coverage and the grays at my hairline did not cover even though I made sure the mixture covered them. Pretty disappointed. Will be cancelling my subscription
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beckie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Roselyn P.
octubre 27, 2021
Not satisfied
PUBLICADO POR:
Roselyn P.
octubre 27, 2021
The gray hair is not fully covered even if i indicated that i needed 100% coverage.
Even after using conditioner the hair looks a bit dry.
Im not happy with the auto-charge and auto ship. I still have 2 sets in stock here and another 1 in transit that i can’t even cancel anymore. As i wasnt happy with the first one, I’m not keen to use these 2 sets that i currently have. Please dont ship the next one. Ive no use for it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Roselyn - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter and your color results further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather W.
octubre 26, 2021
No coverage
PUBLICADO POR:
Heather W.
octubre 26, 2021
Did not cover greys at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gina C.
octubre 26, 2021
Stubborn greys
PUBLICADO POR:
Gina C.
octubre 26, 2021
I love the color but I Always have huge areas of grey that don't hold the color. This happens with every brand and shade. There must be something i can do successfully cover all the grey.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Holly C.
octubre 26, 2021
Shipping was fast
PUBLICADO POR:
Holly C.
octubre 26, 2021
Shipping was fast, the packaging was nice, and I liked the way the dye goes on hair. The color however was a big nope. It didn't cover my whites, it doesn't look much different than my normal color. When my husband saw my hair after coloring his first reaction was 'oh, you dyed it? It looks so fad' Very disappointed. I now have to go to the hairdressers to get it fixed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monika S.
octubre 26, 2021
Enttäuscht
PUBLICADO POR:
Monika S.
octubre 26, 2021
Bin unzufrieden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monika S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kaylee B.
octubre 26, 2021
Disappointed
PUBLICADO POR:
Kaylee B.
octubre 26, 2021
Was hoping for a more copper base like the tint rinse and the picture I included but it turned out more brown base with purply red undertones
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kaylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karina C.
octubre 25, 2021
Terrible delivery
PUBLICADO POR:
Karina C.
octubre 25, 2021
Orders to Ireland now taking over a month
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karina C. - Thank you for taking the time to share your feedback with us! We're truly sorry to hear that your delivery experience was not all it should have been. Please keep your eyes out for an email from us shortly. We will be reaching out to you to remedying this situation!
PUBLICADO POR:
Allison B.
octubre 25, 2021
Will not be ordering again and advise people go elsewhere for color
PUBLICADO POR:
Allison B.
octubre 25, 2021
This was definitely not the same color I ordered the first time. I’m going to cancel my account because I even contacted Esalon about it and they never replied. I can’t figure out how to upload pictures or I would show the difference
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Bethany R.
octubre 25, 2021
Not at all what I wanted
PUBLICADO POR:
Bethany R.
octubre 25, 2021
I had ordered a medium brown/red. What I got was something that was more purple and almost black. Waaaay darker than I wanted and I really didn't want purple.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bethany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jenny B.
octubre 24, 2021
Terrible grey coverage
PUBLICADO POR:
Jenny B.
octubre 24, 2021
Did not cover greys well enough and greys were back within 10 days
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jenny B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yscha W.
octubre 24, 2021
Worked fine
PUBLICADO POR:
Yscha W.
octubre 24, 2021
I liked the packaging and product design, but overal the dye was only a little better than cheaper store bought dye. It was also a lot darker than I wanted so I changed it after a few days even though the color was pretty. I would try it again if it really would save me money compared to a salon, but for a new kit + shipping + import costs (that I was not expecting since it wasn't mentioned anywhere) it is not worth it for me. I hope in the future that will change because I would like to try a lighter/more ginger color!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Yscha W. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to assist you with your color and future orders.
PUBLICADO POR:
Lauren M.
octubre 24, 2021
Not the intended colour at all.
PUBLICADO POR:
Lauren M.
octubre 24, 2021
This is a reddy brown. Not a caramel brown. I am so disappointed. My hair is soo much darker than stated and the brightness of red is awful. I feel like I shouldve stuck with the salon.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lauren M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Holly R.
octubre 23, 2021
Very flat and too dark
PUBLICADO POR:
Holly R.
octubre 23, 2021
I am not impressed! It is so flat looking!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Holly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
MaryEllen J.
octubre 23, 2021
It was terrible
PUBLICADO POR:
MaryEllen J.
octubre 23, 2021
They didn't listen to what I wanted. I have salt and pepper hair. I wanted a color lighter than my dark. Not a bleach, just a lighter color to just cover my gray. Then it looks frosted instead of salt and pepper. What I was sent made my hair black! I already look harsh enough. But the black hair made me more harsh! My family hated it. I have canceled 4 times and they still send me the product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
MaryEllen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Gina C.
octubre 23, 2021
Color doesn’t last
PUBLICADO POR:
Gina C.
octubre 23, 2021
Color came out great until about a week later it faded significantly. My colorist adjusted the color to try again but I’m not so sure. If it didn’t last the first time I don’t think a color adjustment will matter. I feel like it was drying on my already dry hair too. I’m bummed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Julie Marie
octubre 23, 2021
Too Light is all
PUBLICADO POR:
Julie Marie
octubre 23, 2021
My hair color wasnt what I was expecting. It was too light. I'm sure that was due to my explanation of the color I wanted. Because I wasn't satisfied with the color the wonderful people of eSalon and my most patient colorist Mindy are taking the time to make sure I am satisfied with my color by preparing me a new one. I am so thankful. I have tried one of eSalon's competitors and you just don't get the quality of care or product that you get with eSalon. They didn't even send the second color for your ends like eSalon does. So without the extra color I barely had enough to finish my entire head with the color they did send. Add the personalized packaging , all the extras and the price you get when you order with eSalon it's a "Color" Above the rest. Thank you eSalon
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. Thank you for choosing eSalon!
PUBLICADO POR:
Daniella B.
octubre 22, 2021
Not the best
PUBLICADO POR:
Daniella B.
octubre 22, 2021
The colour isn’t as dark as it shows, and washes out quite a bit
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Daniella B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie L.
octubre 22, 2021
Color was completely wrong
PUBLICADO POR:
Julie L.
octubre 22, 2021
I have tried this color twice. Both orders were for a medium brown. The first try had a lot of red in my hair and was very dark. The color was supposed to be adjusted based on these undesired results. The adjusted color, again, was supposed to be a medium brown, and it turned out very dark almost black.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tina B.
octubre 22, 2021
Darker a shade please
PUBLICADO POR:
Tina B.
octubre 22, 2021
Needs to still have more darkness too blonde
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laura B.
octubre 21, 2021
ZERO ASH TONE-GOT ONLY LIGHT GOLD BROWN COLOR-DULL COLOR
PUBLICADO POR:
Laura B.
octubre 21, 2021
The results with the light brown with ash. Light golden brown with no ash tone to cool down the gold and brass tone. Disappointed in results ☹️
Ordered product during lock down and got better color control results. Something has changed. Not sure if it’s the formulation or the person creating the color mix.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emily L.
octubre 21, 2021
Didn’t last
PUBLICADO POR:
Emily L.
octubre 21, 2021
I always like the color at first but it fades to leave copper tones after only a few washes
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emily - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Hang N.
octubre 20, 2021
No good
PUBLICADO POR:
Hang N.
octubre 20, 2021
I don’t like it, i want return it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hang - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cathryn K.
octubre 20, 2021
Contains gluten & soy
PUBLICADO POR:
Cathryn K.
octubre 20, 2021
No wonder I had a reaction. Shutting off my subscription now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn S
octubre 19, 2021
I tried other vendor products but didn't like shade(s) as well
PUBLICADO POR:
Dawn S
octubre 19, 2021
but the last couple times I used e-salon, it did not cover grey as well. I'm going to give it another try. Maybe something needs to be adjusted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa M.
octubre 19, 2021
The 100% guarantee means nothing
PUBLICADO POR:
Lisa M.
octubre 19, 2021
I called support and ask for help they offered nothing but attitude . That’s it I’m done.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mandy K.
octubre 19, 2021
Does not come as scheduled
PUBLICADO POR:
Mandy K.
octubre 19, 2021
If I get another late shipment I will cancel
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
salon
octubre 18, 2021
company not accurately depicted
PUBLICADO POR:
salon
octubre 18, 2021
The customer staff is incredibly condescending and rude. The hair color is cheap and you are better off using John Freida box dye for a fraction of the cost. I could not recommend this service to anyone. Their email to ask if you want to change the dye does not confirm whether you still want to continue with the service, and they will authorize a service anyways.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
An - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sofie L.
octubre 18, 2021
Color Not Great
PUBLICADO POR:
Sofie L.
octubre 18, 2021
The color was not at all what I had asked for, no hint of violet at all. Just plain brown. Very disappointing!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sofie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra W.
octubre 18, 2021
Nice colour
PUBLICADO POR:
Sandra W.
octubre 18, 2021
I wasn’t really happy with the colour this time, I wanted to go blonde again
Colour was nice but not really for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sumeet S.
octubre 17, 2021
First time user of esalon
PUBLICADO POR:
Sumeet S.
octubre 17, 2021
Didn’t color my roots at all. Very disappointed! Cancelled my subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sumeet - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stefanie F.
octubre 17, 2021
Enttäuscht
PUBLICADO POR:
Stefanie F.
octubre 17, 2021
Ich bin jetzt extrem dunkel, das war so nicht geplant. Ich bin geschockt und enttäuscht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefanie F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Emeline C.
octubre 16, 2021
Couleur rouge
PUBLICADO POR:
Emeline C.
octubre 16, 2021
Jolie couleur plutôt facile à appliquer
Le coffret et les explications sont claires et agréables
Toutefois la coloration rouge ne tient pas du tout sur mes cheveux et est complètement partie au bout d’à peine deux semaines….
C’est dommage …
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emeline C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par la tenue de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire !
PUBLICADO POR:
Marelia S.
octubre 16, 2021
Beware !!!
PUBLICADO POR:
Marelia S.
octubre 16, 2021
My hair was falling out in chunks after using this product, I’m afraid to wash my hair because it’s falling off
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sharon P.
octubre 15, 2021
Problem
PUBLICADO POR:
Sharon P.
octubre 15, 2021
I used the kit Saturday, October 8th. On Thursday, October 14th I had to go to the salon and have her re-color my hair because it took 2 days and my gray were already showing again as you can see by my photos. So dissapointed! Looked everywhere to try and find a way to email and ask for a refund. The fine print says you can, but doesn't explain how or what to do.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lor5
octubre 15, 2021
Attention au temps de pose.
PUBLICADO POR:
Lor5
octubre 15, 2021
La couleur a bien recouvert les cheveux blanc grâce au pinceau qui est intéressant à utiliser. En revanche elle est trop foncée, j'aurais aimé un reflet rouge plus prononcé. Attention au temps de pose car j'ai perdu beaucoup de cheveux au moment du rinçage! Et j'ai dû les nourrir à l'huile d'argan après pendant plusieurs jours, tellement ils étaient paille ! Je mets 3 étoiles. Le kit est complet et très bien formulé.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lor5 - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas totalement répondue à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à cette situation.
PUBLICADO POR:
Indre K.
octubre 15, 2021
The color didn't meet my expectations
PUBLICADO POR:
Indre K.
octubre 15, 2021
I found the color light brown too golden or honey color. The coverage of grey hair was poor.
The packaging was wonderful.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Indre K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
kathleen F.
octubre 14, 2021
too dark. have requested 7nn more than once
PUBLICADO POR:
kathleen F.
octubre 14, 2021
repeat the above
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Renea A.
octubre 14, 2021
unhappy with this recent hair color order I received
PUBLICADO POR:
Renea A.
octubre 14, 2021
I was suprised that this time my color came out nearer to brown than my customary light blondish red ( strawberry blond) that I am used to. I am wondering what changed????
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Renea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rebecca L.
octubre 14, 2021
The blue black isn't even black
PUBLICADO POR:
Rebecca L.
octubre 14, 2021
I requested blue black as my color choice. The last couple of orders I received resulted in dark brown hair at the darkest. And that was not as a result of the color washing out. It was dark brown from Day 1 of dying. It is not black. I sent a request today to change it to THE DARKEST blue black they make. At this point, I feel I could get truer color from a box dye. Hopefully the color will be corrected or this will be my last purchase.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rebecca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Julie T.
octubre 13, 2021
too dark
PUBLICADO POR:
Julie T.
octubre 13, 2021
This recent order is too dark and patchy.
I preferred my first order from Dec 2020, that colour was more appropriate and the coverage was much better.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Carol L.
octubre 13, 2021
Color is good but my whites are still there
PUBLICADO POR:
Carol L.
octubre 13, 2021
I followed all the instructions, however my whites are still very much there. Some had darkened a little bit (brownish) but I could clearly see whites/grey hair. The shampoo and conditioner were very good though as it left my hair feeling silky smooth. This didn’t do it for my hair. Canceling subscription after 1st attempt.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Molly M.
octubre 13, 2021
The color was NOT what it wanted
PUBLICADO POR:
Molly M.
octubre 13, 2021
Not only was it not what I wanted it was even worse than what my hair looked like before :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Molly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Catherine S.
octubre 12, 2021
Unsatisfied
PUBLICADO POR:
Catherine S.
octubre 12, 2021
Don't like the result! I expect ash gray it definitely redesh color! I follow the directions and didn't work well
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jana E.
octubre 12, 2021
Not as I Expected
PUBLICADO POR:
Jana E.
octubre 12, 2021
I usually love my hair color; however, this time not so much. I requested a deeper reddish/brown but it came out much more brown with very little red. The color was not as vibrant as I usually get from my order. Also, I requested more gray coverage but got even less. The color faded much faster as well. I have always been happy but was disappointed with the outcome this shipment. I have requested a color adjustment, more gray coverage, and a longer-lasting result. We shall see how this one turns out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
dana b
octubre 11, 2021
Grays
PUBLICADO POR:
dana b
octubre 11, 2021
I've been gettin my personalized color kit for 7 years. I love the color, it looks so natural. But I have had problems with the grays showing is just 3 to 4 weeks. I would go months before a gray would show when I first started using Esalon. Did you change your formula?
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Dana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nancy K.
octubre 11, 2021
Did not cover gray
PUBLICADO POR:
Nancy K.
octubre 11, 2021
I'm going to have to re-color. Disappointed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nancy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy W.
octubre 11, 2021
Response to first use of product. I don't really want this published.
PUBLICADO POR:
Nancy W.
octubre 11, 2021
I received the order Oct 5th. I used it the same day. The color did not cover my gray and my hair was dry and almost frizzy afterwards. I am not happy with the product and don't want any further deliveries.
Please confirm that you are canceling any future deliveries and refunding my money. Thankyou. Nancy Weddle
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie N.
octubre 11, 2021
Hair color
PUBLICADO POR:
Marie N.
octubre 11, 2021
Too light. Disappointed with it. Second time ordered from you. About 2 years ago, the color was so much better.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda T.
octubre 11, 2021
Too Dark
PUBLICADO POR:
Amanda T.
octubre 11, 2021
It matched my current hair color very well, but I wanted this color to be lighter.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Pauline E.
octubre 11, 2021
First time colour, a little too 'Gold'....
PUBLICADO POR:
Pauline E.
octubre 11, 2021
My first custom colour turned out too warm.... very gold, even a little brassy. I wanted it to be very cool ash. I'm still working with it... trying to wash it out a little and adding a little purple shampoo.
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Respuesta de nuestros expertos
Pauline - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Bettina H.
octubre 10, 2021
Überhaupt nicht so wie gewünscht
PUBLICADO POR:
Bettina H.
octubre 10, 2021
Bin Tod traurig, bin Naturrot und hab mir ne dunklers Kupferrot gewünscht jetzt bin ich braun Haarig mit leichten Rotstich. Mein Trost ist das ich die Tönung gekauft habe. Leider muss ich jetzt die Tönung mühevoll herausziehen lassen. Ich hatte ein Foto hochgeladen und geschrieben was ich mir wünsche das hat wohl niemand gelesen also nix mit toller Beratung und individuell abgemischt. Bis heute keine Mail erhalten bezüglich der Kundenzufriedenheit absoluter voll Reinfall.
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PUBLICADO POR:
Jutta W.
octubre 9, 2021
Überzeugt leider nicht
PUBLICADO POR:
Jutta W.
octubre 9, 2021
Die Farbe ist zwar ganz hübsch, aber meine Haare fühlen sich auch nach mehrmaligem Waschen immer noch schwer an und wirken strähnig. Ich werde daher keine weitere Bestellung machen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jutta W.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tiffany R.
octubre 9, 2021
Over all a great product!
PUBLICADO POR:
Tiffany R.
octubre 9, 2021
I absolutely love this product. It left my hair so soft and shiny. However, I am not 100% pleased with the color. It is too dark for my complexion and eye color.
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Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Linda R.
octubre 9, 2021
bad batch of color maybe not satisfied
PUBLICADO POR:
Linda R.
octubre 9, 2021
Just wanted to let you know I'm not happy or satisfied with my last color package. I have explained over the phone and by email. I either need a refund for my last color or the next order at no charge to me. Please let me know what you decide. If no refund or a free color then you can cancel my account.
Thank you..............Linda Ross
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Respuesta de nuestros expertos
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Suzanne L.
octubre 9, 2021
Terrible colour
PUBLICADO POR:
Suzanne L.
octubre 9, 2021
My main request was to neutralise the red in my hair as my roots were dark with grey and the rest of ny hair was brown/red/ginger (wishy washy). I've waited months to do this, took my time to apply colour as guidance stated and now I've roots that match the other and I hate it 🙄 it looks redder than ever!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Suzanne L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michaela K.
octubre 9, 2021
Farbe
PUBLICADO POR:
Michaela K.
octubre 9, 2021
Die Farbe ist gut doch stinkt sehr stark
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Michaela K. - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen.
PUBLICADO POR:
Tomara R.
octubre 8, 2021
What happened!?
PUBLICADO POR:
Tomara R.
octubre 8, 2021
I've been using eSalon for over 2 years... loved it still do to a point. My last shipment was a weird one to say the least..I mixed my dye as always... this time it got hot?! Quickly??!! I went to grab my towel (typically what I do) came back (under 2 minutes) it exploded! All over my vanity in bathroom!! I scooped up what I could and placed on my hair needless to say no coloring took place... however it definitely colored my vanity! ! It's ruined... along with my lovely (sarcasm here!) Gray hair for the next 5 weeks.... upset because I've never experienced this with this hair dye or any other I've used before...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tomara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa E.
octubre 8, 2021
Not sure I get the hype
PUBLICADO POR:
Melissa E.
octubre 8, 2021
Still didn’t cover grays. I don’t have many, probably 5 grays hairs on my hairline. They roughly covered 3 initially and the coverage that was provided lasted less than a week.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary A.
octubre 8, 2021
Color treated hair
PUBLICADO POR:
Mary A.
octubre 8, 2021
I really love the hair color, leaves my hair looking and feeling nice. But the reason I only gave it three stars is because my gray hair doesn’t stay covered for very long, the gray starts showing by the third wash 👎.. slowly it starts creeping out with every wash.. Sincerely Mary A.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Liza B.
octubre 8, 2021
Didn’t cover my grays! :(
PUBLICADO POR:
Liza B.
octubre 8, 2021
I’m so disappointed! First of all the color is off, too orange & fake looking & secondly after very precise work & time spent covering every strand, my entire frame of my face did not take to the color & all of my grays are still there, it looks terrible. Who knows what the back looks like because I cannot see it. I’m just frustrated & won’t be ordering the product again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Teresa C.
octubre 8, 2021
The darker color
PUBLICADO POR:
Teresa C.
octubre 8, 2021
It didn’t darken my roots like the previous color I had. It tinted them but I could still see the line of what was grey, but as a light brown. Weird because I had changed to a darker color and the color before hand always did better.
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PUBLICADO POR:
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Respuesta de nuestros expertos
Teresa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin F.
octubre 7, 2021
Color ok
PUBLICADO POR:
Robin F.
octubre 7, 2021
Didn’t cover the gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ashlei R.
octubre 6, 2021
Disappointed
PUBLICADO POR:
Ashlei R.
octubre 6, 2021
I loved the color, and the service but the grey coverage was super disappointing. Even with a stronger formula and longer process time my roots were visibly lighter in sunlight and grey was showing after 2 shampoos.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashlei - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alaina P.
octubre 5, 2021
Color Review
PUBLICADO POR:
Alaina P.
octubre 5, 2021
The color was a bit more copper than I would have liked.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alaina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brianna M.
octubre 5, 2021
I wanted to match my roots
PUBLICADO POR:
Brianna M.
octubre 5, 2021
I joined Esalon to get a professional opinion on matching my roots. I wanted to cover up the orange red blonde balayage that I previously had.
I sent in pictures and the beautician messaged me what I would be receiving only!
She didn't ask me more about what color I wanted, didn't send me pictures of the color I would be receiving.
When I got the box I opened it and it was very nicely packaged so I went ahead and used the color.
To my horror the dark brown made my hair black it did not match my roots and I did not color my roots because I wanted to see how big of a difference the color was.
The color had to be three shades darker than my original hair color. There is no way I can bleach my hair to remove the hideous color, it'll be over processed and fall out. I have to live with this horrible color until it fades.
I messaged the e salon team and told them what happened and I sent in pictures and the only thing they could say was We will credit your account.
Do they honestly think I will use them ever again! I have more luck going to Sally's beauty supply store picking up my own color and doing my hair that way.
Save your money and do it yourself at Sally's.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brianna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa B.
octubre 5, 2021
Turned my hair BLACK
PUBLICADO POR:
Lisa B.
octubre 5, 2021
Not happy as my hair turned black
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tara B.
octubre 4, 2021
Bad color?
PUBLICADO POR:
Tara B.
octubre 4, 2021
My hair literally looks green, it's not blonde at all, more like a light ash green/brown and ZERO Grey coverage. My grey looks worse now that I colored.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marsha L.
octubre 4, 2021
Product was very drying on my hair.
PUBLICADO POR:
Marsha L.
octubre 4, 2021
Not exactly what I was expecting. I followed the directions to the "t". First of all the color did not cover my grey hair. I am only showing grey around the hairline, but it did not cover the grey. Second of all, my hair ended up Very dry and it broke. I was going to use the high light package that I purchased, but decided not to as my hair was breaking and very dry. Then I received notice that my next shipment was "on its way". I rec'd the message on a Saturday. I called immediately on Monday AM to cancel and was told my shipment was already on the way. I did not have sufficient time to cancel this shipment. Now I will have to return product and STILL PAY FOR SHIPPING. I'm not a happy camper!!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adalie
octubre 3, 2021
Too dark
PUBLICADO POR:
Adalie
octubre 3, 2021
I ordered dark brown for Fall. I put it on my dirty blonde hair and it came out black. I was sad cause looking forward to a dark brown but came out more black the dark brown. It was black with burgundy color. Otherwise very nice quality and product went on nice.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Adalie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Missy W.
octubre 3, 2021
Color
PUBLICADO POR:
Missy W.
octubre 3, 2021
I am not happy with the color. My hair turned pinkish red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MIssy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bailey M.
octubre 2, 2021
Not enough coverage
PUBLICADO POR:
Bailey M.
octubre 2, 2021
I expressed how I have red undertones and want to cover them up. My personalized hair color covered up my red undertones a little, but they are still very, distinctly present… to the point that my boyfriend couldn’t tell a difference.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bailey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nicole R.
octubre 1, 2021
Color
PUBLICADO POR:
Nicole R.
octubre 1, 2021
Color didnt color my grays
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa W.
octubre 1, 2021
Great Color; Not Lasting As Long As Before
PUBLICADO POR:
Lisa W.
octubre 1, 2021
I love your company, your Colorists, & have loved your product for a few years now. That is until these past few kits. Your color always lasted extremely well but not anymore. Within 3 weeks the white hairs are white again. Your formula change was not a good idea. Not only does the color not last, my hair does not have the shine & softness it's always had with your kit. Why did you mess up a great product?
Your Colorists are great, they've matched my natural red hair perfectly. Now, with your color not lasting even a month I don't know what to do. I do not want to over dye & damage my hair. I also do not want to see white hairs. PLEASE GO BACK TO YOUR PREVIOUS FORMULA!!
Thank You, Lisa W.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
donna S.
octubre 1, 2021
Feel like nobody listens
PUBLICADO POR:
donna S.
octubre 1, 2021
I complained and complained about orangish tones and no matter how many times I complained..i still get same results. I give up on esalon. I can buy 5 dollar hair color and get orange tones. So disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia P.
octubre 1, 2021
Color didn’t take
PUBLICADO POR:
Cynthia P.
octubre 1, 2021
I followed the instructions step by step it didn’t cover my grey hair at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Karen P.
octubre 1, 2021
Wrong color
PUBLICADO POR:
Karen P.
octubre 1, 2021
I had asked for my custom color to be light brown with a blonde highlights and I received a medium brown....not happy with it this color. Maybe y'all can make this right. I have been a satisfied customer since 2019 until now. I'm trying this again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Angel J.
octubre 1, 2021
It broke off my ends and Dried my hair out completely
PUBLICADO POR:
Angel J.
octubre 1, 2021
Dried my hair out completely. I’m so sorry I wanted to love this , but Mediocre product I followed every instruction by the letter. The color was pretty . not what I wanted but I expected that was ordering something online? ! I just didn’t expect it to dry my hair out so bad!! sorry won’t order again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angel - We’re so sorry to hear that you were disappointed by the results of your application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jana L.
septiembre 30, 2021
Way too dark!!
PUBLICADO POR:
Jana L.
septiembre 30, 2021
This came out black and looked dreadful!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margaret M.
septiembre 30, 2021
I never received my order so would not recommend esalon
PUBLICADO POR:
Margaret M.
septiembre 30, 2021
No order ever received no customer service
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Margaret M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria H.
septiembre 30, 2021
Wrong color
PUBLICADO POR:
Victoria H.
septiembre 30, 2021
Much darker than requested. More red tones than last time. Not sure why the color changed. Also, this color failed to color my roots at all. Thinking of cancelling subscription.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kerry S.
septiembre 29, 2021
All had leaked in box
PUBLICADO POR:
Kerry S.
septiembre 29, 2021
Didn't use it. When I opened packaging one of the bottles had leaked in box, so couldn't use it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kerry S. - Thank you for contacting us. We are so sorry to hear your order arrived damaged. We have reached out to you via email to remedying this situation, so please keep an eye on your inbox for more details!
PUBLICADO POR:
Marlee S.
septiembre 29, 2021
Color didn’t last
PUBLICADO POR:
Marlee S.
septiembre 29, 2021
I was really surprised that the color washed out in two weeks! Color lasted almost 4 on the previous treatment. Kind of disappointing.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marlee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
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