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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christy W.
enero 16, 2022
What a waste of money!
PUBLICADO POR:
Christy W.
enero 16, 2022
I ordered a second box, thinking I did something wrong because the 1st time the color didn't stay in at all. I did follow all instructions, even had my husband help me the 2nd time! STILL NO COLOR. Definitely requesting a refund, what a waste after hearing such good reviews!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Christy! Thank you for sharing your feedback. We are so sorry to hear that the color didn't stay in. Please check your emails, one of our colorist has contacted you to provide a solution.
PUBLICADO POR:
Kristina A.
enero 16, 2022
Disappointed
PUBLICADO POR:
Kristina A.
enero 16, 2022
Turned out to be a level 1 black on the middle and ends of my hair. The goal was an overall level 5 chocolate brown. There should have been a protein filler added to my box so the porous areas of my hair(mainly ends) did not process so dark. I thought eSalon was not a “one size fits all” hair dye … obviously I was wrong.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kristina! Thank you for sharing your feedback. We are so sorry to hear that we haven't met your expectations. Not to worry, one of our colorist will carefully review your case to give you a solution. Please check your emails.
PUBLICADO POR:
Laura C.
enero 16, 2022
great colour but did not cover my greys :(
PUBLICADO POR:
Laura C.
enero 16, 2022
The colour itself is a gorgeous golden brown, but unfortunately despite following the instructions, it did not cover my greys. I don't know if it needs a different formula for resistant greys?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Laura C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marisol G.
enero 16, 2022
No gray coverage
PUBLICADO POR:
Marisol G.
enero 16, 2022
The color is good but my main purpose was to cover my grays. And this does not cover gray
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marisol! We are sorry to hear that the color didn't cover your grays. Your colorist will review your formula to make some changes to increase the gray coverage. Please check your emails.
PUBLICADO POR:
Cristina J.
enero 16, 2022
Not enough product
PUBLICADO POR:
Cristina J.
enero 16, 2022
I had to go to Sally’s and buy hair color since this company don’t send enough product to even cover just the roots I have a lot hair.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Cristina! Thank you for contacting us. We are so sorry to hear that you didn't have enough amount of product to cover your hair. We'll review your case in detail to provide a solution. Please check your emails, we have just got back to you.
PUBLICADO POR:
Melissa L.
enero 16, 2022
Hated color
PUBLICADO POR:
Melissa L.
enero 16, 2022
Honestly I hated the color I got-I also did not know your color was only meant for roots vs an all over color and if I wanted to ever go lighter it wasn’t possible. Also I ordered the highlight to try bc I don’t like the color and cancelled rhe color set but still got it and was charged
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Melissa! We are so sorry for any misunderstanding with our color instructions. One of our colorist will carefully review your case to provide a solution. Please check your emails.
PUBLICADO POR:
Anber F.
enero 15, 2022
Not good
PUBLICADO POR:
Anber F.
enero 15, 2022
Product is not good I only wash my hair about once or twice a week and this dye just washed out so quickly!! Hasn’t even been a month. Not worth it at all.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anber F.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Estralita J.
enero 15, 2022
Wrong color
PUBLICADO POR:
Estralita J.
enero 15, 2022
I always choose a burgundy and had complained that the last color didn’t cover my gray. They wouldn’t even refund my money. I have been using this product and recommending it for many years. The next shipment that came in turned my hair almost black. What has happened?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Star J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sarah A.
enero 15, 2022
Same as box dye.
PUBLICADO POR:
sarah A.
enero 15, 2022
More expensive. Hated the color. And returned the next shipment UNOPENED! *NEVER RECEIVED A REFUNDED. How are you still in business. *ripping people off thats how.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
sarah A. - Thank you for taking the time to share your feedback with us! We're truly sorry that our customer service were not satisfied with our service. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Brenda M.
enero 15, 2022
Color
PUBLICADO POR:
Brenda M.
enero 15, 2022
Don’t like color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brenda M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maxine W.
enero 15, 2022
Wrong color
PUBLICADO POR:
Maxine W.
enero 15, 2022
I never received the color I order and now you sending the wrong one again
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maxine W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leslie B.
enero 14, 2022
My hair fell out
PUBLICADO POR:
Leslie B.
enero 14, 2022
My hair fell out
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Leslie, we’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Stephanie R.
enero 14, 2022
Awful customer service
PUBLICADO POR:
Stephanie R.
enero 14, 2022
Please contact any company but this company. I contacted this company three times to say I wanted to speak with someone before shipment and twice, the company disregarded my request. Three orders were billed and sent to me anyway. This is poor service and unethical asks the girl I spoke with today was less than helpful and when she could have corrected this issue, as usual, nothing was done. BEWARE!!!!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stephanie R.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with our customer service. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Camryn B.
enero 14, 2022
Not black or blue
PUBLICADO POR:
Camryn B.
enero 14, 2022
I had high hopes for this after my roommate suggested it….but this didn’t color my dark brown hair black or blue despite the vibrancy I saw while coloring it. The only reason this got 2 stars instead of 1 is because it did cover some of my grays. Not sure if I should adjust the color again or just call it quits and get a refund. So disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Camryn B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer M.
enero 13, 2022
Not worth the hassle or the price
PUBLICADO POR:
Jennifer M.
enero 13, 2022
I've used this color several times now and I've arrived at the conclusion that it's no better than a regular, drugstore box color. It actually leaves my hair feeling more damaged than the $12 John Frieda color. The only difference is the eSalon color is much more complicated to use and the process is a much bigger mess. Plus, have mercy does it stink!!! Lastly, it's no more durable than the cheaper at-home colors. I start noticing grays reappearing in as little as two weeks. I'll keep buying other hair care products from eSalon, but I'm going back to my old mainstay for hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sommer F.
enero 12, 2022
Habe es nie bekommen
PUBLICADO POR:
Sommer F.
enero 12, 2022
Trotz Nachfrage. Ist wirklich ärgerlich
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sommer F. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Heidi W.
enero 12, 2022
Damaged box
PUBLICADO POR:
Heidi W.
enero 12, 2022
The box was damaged and unable to be used.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kerry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie S.
enero 11, 2022
Poor coverage
PUBLICADO POR:
Stephanie S.
enero 11, 2022
I have done home dyeing for many years and I have NEVER had my hair come out so streaky and terrible! This was the third kit I had used with them and the second was not good at all, but I gave them another chance. Never again!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer R.
enero 11, 2022
The color was off a bit.
PUBLICADO POR:
Jennifer R.
enero 11, 2022
The color was really dull and wasn’t the color I was looking for. Hopefully the change in color will help.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Malory D.
enero 11, 2022
Only lasted two weeks
PUBLICADO POR:
Malory D.
enero 11, 2022
Color not long lasting
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Malory - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Anja O.
enero 11, 2022
FARB DAUER
PUBLICADO POR:
Anja O.
enero 11, 2022
Hallo
Ich habe am 10.12.2021 die letzte Farbe erhalten und meine Haare gefärbt. Leider habe ich jetzt schon wieder graue Haare die durch kommen. Eigentlich war die Farbe dahin gehend verbessert. Leider merke ich davon nichts.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja O. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kristen H.
enero 11, 2022
Have not received it
PUBLICADO POR:
Kristen H.
enero 11, 2022
It's over a month since I placed my order and I still haven't received it.
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PUBLICADO POR:
Sarah C.
Respuesta de nuestros expertos
Hi Kristen, we are sorry to hear this! We see you have reached out to us and the request was handled.
PUBLICADO POR:
Natalie V.
enero 10, 2022
leider eine Katastrophe
PUBLICADO POR:
Natalie V.
enero 10, 2022
Ich habe von Natur aus Mittelblond, da meine Strähnen etwas herausgewachsen sind, wollte ich die Farbe einheitlich auf meine Naturhaarfarbe angleichen. Bestellt wurde ein kühles Mittelblond (beige), die Farbe wurde nach Anleitung aufgetragen, statt Mittelblond bin ich jetzt allerdings dunkelbraun :-(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natalie V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sheree B.
enero 10, 2022
Too light
PUBLICADO POR:
Sheree B.
enero 10, 2022
Color is too light
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sheree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diane R.
enero 10, 2022
Still fading faster than I'm used to
PUBLICADO POR:
Diane R.
enero 10, 2022
Love the colour but within a couple of weeks it starts to fade have gone slightly darker but still having the same problem, not been in the sun was and condition with shampoo for coloured hair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Diane R. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Annett H.
enero 10, 2022
Keine Lieferung bisher.
PUBLICADO POR:
Annett H.
enero 10, 2022
Hallo,
ich habe die Lieferung von euch vom 30.12 2021 bis heute nicht erhalten.
Ich warte noch.
Dann gebe ich die Rezension.
Mit freundlichen Grüßen
Annett H.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Annett H.- Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Tina D.
enero 10, 2022
Confused
PUBLICADO POR:
Tina D.
enero 10, 2022
So I originally started with this company using the demi permanent color, loved it but, was experiencing mega hair fall out. So I waited two months and decided to use the permanent line, it didn’t do a good job at all covering my white hair, I waited a week to wash and the first wash the color came off my temples! Ugh! I do love the custom color it is beautiful but not strong enough to last on my hair :( I wish e salon made a two week root product just for touch ups like Madison reed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Zina M.
enero 10, 2022
Dull color
PUBLICADO POR:
Zina M.
enero 10, 2022
I requested to change hair color because it was lifeless in the past but they sent me the same thing again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kim J.
enero 10, 2022
Didn’t cover my grey
PUBLICADO POR:
Kim J.
enero 10, 2022
My first use with you didn’t cover my grey. The second time, it worked really well. This 3rd time was back to how the first one worked…. No coverage on my grey. Frustrating.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Andria F.
enero 10, 2022
Even with specific instructions I was sent the wrong color again!
PUBLICADO POR:
Andria F.
enero 10, 2022
Even though a long while back esalon sent me a color which was almost exactly the color I needed they continue to change the color without any requests from me. I finally canceled my subscription as I was tired of receiving the wrong color no matter how many times I contacted them. Fast forward about a year and they offered me a deeply discounted price to try them again so I thought if I add a note with EXACTLY the color mix that they once sent me that was perfect maybe I would get the right color this time. I just opened my color box and IT IS STILL WRONG. I don’t even know how this is possible and now I cannot color my hair and have to go through the whole hassle of calling them and getting a refund. AND quickly finding another solution to get my hair done. I guess I should have learned the first time but I really thought if I made it simple and spelled out exactly what I wanted down to the exact color formula I might actually get it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Andria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yer Y.
enero 9, 2022
Poor gray coverage
PUBLICADO POR:
Yer Y.
enero 9, 2022
I enjoyed the personalized packaging but that was about it. My first color was too copper toned for me and the gray coverage was pretty poor. I provided that feedback and my color was adjusted. Just touched up my roots and I can still see my grays, even with the new formula. I’m about 25% gray so I wonder how this works on people who have more. Pretty disappointed. Turned off the plan and will go back to the salon. I feel like out of the box even has better gray coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Yer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathryn D.
enero 8, 2022
Gray coverage
PUBLICADO POR:
Kathryn D.
enero 8, 2022
It does not cover my gray
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessica S.
enero 8, 2022
No gray coverage at all!
PUBLICADO POR:
Jessica S.
enero 8, 2022
The last two colors I’ve received have not covered any of my gray hairs. I’m so disappointed as I’ve had good luck with this color in the past.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lavonne W.
enero 8, 2022
What is happening???
PUBLICADO POR:
Lavonne W.
enero 8, 2022
First, the color bottle would not open (even when my husband used pliers on the cap) thus I had to cut it open spilling a lot of it down the sink. Next, the Developer was runny and not the rich conditioning feel of past Developers. I went ahead and applied to my hair, The color came out OK and will hopefully not fade quickly. Please let me know if you have changed formula! This is NOT what I have experienced the last 6 years!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lavonne - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amanda D.
enero 7, 2022
Disappointed
PUBLICADO POR:
Amanda D.
enero 7, 2022
Extremely disappointed this time. I've had excellent results the last couple years with this product but this time not only did the color not come close but I ran out of the product during the process. Needless to say, I'll start shopping around
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marci K.
enero 6, 2022
It use to last so much longer….what happened??
PUBLICADO POR:
Marci K.
enero 6, 2022
I have been an esalon customer for many years (>5). Recently there has been a change, Color that use to last 6-8wks now fades very quickly (in about 1-2 wks) and my grey coverage is dismal. I am not a happy customer 😕
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marci - Thank you for sharing your feedback with us. We apologise for the disappointing experience you had and for the inconvenience this has caused. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! We have emailed you to help you further, and we thank you for being such a loyal customer!
PUBLICADO POR:
Shellee J.
enero 6, 2022
Wrong color
PUBLICADO POR:
Shellee J.
enero 6, 2022
Wrong color and it exploded all over the counter and cat walked through it. A real mess.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shellee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shantel L.
enero 6, 2022
Colour was sad
PUBLICADO POR:
Shantel L.
enero 6, 2022
Colour this time was very dull had no shine to it made my hair feel likeit was wire. I've put a treatment in and still feels dead. Colour was very flat. My hair normally glows after using your product
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janet S.
enero 6, 2022
They Don’t Listen to The Requested Color!
PUBLICADO POR:
Janet S.
enero 6, 2022
I did not approve your color changes😁. Please call me, no more emails! Call the client!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you shortly to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Vicki A.
enero 5, 2022
Just used color today
PUBLICADO POR:
Vicki A.
enero 5, 2022
Plus is soft shiny healthy looking hair, minus is color is too dark brown & way too many reddish tints still in , difficult to get the soft ash light brown that I'm seeking, is it possible for you to tweek the color, I hope so!!
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Vicki - Thank you for sharing your experience with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and our team has emailed you to get this resolved. We appreciate you reaching out, and we hope to help you find hair perfection!
PUBLICADO POR:
Susan C.
enero 4, 2022
What Happened?
PUBLICADO POR:
Susan C.
enero 4, 2022
I guess I'm not alone when I write the color just doesn't seem to last as long as it did previously. I've read some other recent reviews indicating other customers noticed the color doesn't seem to be lasting or seem as rich and lustrous, and I agree. The last two times I've used my color kit, the color seemed to fade quite a bit and looked dull after just three weeks (previously it would last well for a full five!). I don't even wash my hair every day, so that shouldn't be a factor. I looked at my hair yesterday in the mirror, and the color seems to have faded significantly after just 2 1/2 weeks. I use all the same hair care products (for color treated hair) I always have, so nothing is different there. Disappointed.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Susan - Thank you for sharing your experience. We apologize for the inconvenience this has caused. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details, we hope to continue helping you find hair perfection; and thanks again for reaching us out!
PUBLICADO POR:
Lynn T.
enero 4, 2022
I hate it
PUBLICADO POR:
Lynn T.
enero 4, 2022
Wrong color. Messy, stained by blonde streak! Highest mistake ever! Sent pics and even formula my stylist used and still all wrong! I guess I’ll hide for 8 weeks while it washes out.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lynn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we hope to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
B G.
enero 3, 2022
Semi permanent colour
PUBLICADO POR:
B G.
enero 3, 2022
I used the semipermanent colour for some greys but it lasted only for 3 weeks instead of usual 6 weeks. I did not find any difference with other brand hair colours. I guess the permanent colour lasts longer but I always use semipermanent to prevent damage to hair. Not very impressed .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
B G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa S.
enero 3, 2022
Red roots
PUBLICADO POR:
Melissa S.
enero 3, 2022
I adjusted my color to a darker shade and told the team of my color concerns and its not right. I follow the process they have listed and always after using their color my roots are a red shade. Its not a bright red or anything but its not pulling a soft black like the color says. 1st couple of orders I was happy with reults. 6 months into subscription after I use esalon color I haft to purchase a separate color from a separate company to fix my roots to match my ends. I really wanted esalon to work its so convenient but not. Canceling subscription today
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Melissa - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie H.
enero 3, 2022
Not happy
PUBLICADO POR:
Marie H.
enero 3, 2022
The colour is not holding
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie - We are sorry that your experience at eSalon didn’t quite match your expectations; and we thank you for letting us know. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah L.
enero 2, 2022
Waste of money and my time!
PUBLICADO POR:
Sarah L.
enero 2, 2022
Well, I was really excited to try the eSalon color kit. Honestly, I was terribly disappointed! I have never had such dismal results from any hair color!! I have very short hair, almost shaved in the back. After a recent haircut the back was mostly grey, plus root growth all over. I have colored my own hair for many years, so am comfortable with the process. I followed the instructions to the letter, but it barely deposited any color on my hair. In fact, you can't even tell it was "supposedly" colored!! Color usually adds some body to my fine hair, but this added none - proof that no product was deposited on the hair. I will have to recolor it immediately with my usual brand now - not the healthiest thing for my hair.
I tried spraying the roots and back with the Camo Mist, but that was not very effective, either. The roots didn't change much, and the back looked blotchy and irregular.
I don't remember if you have a money back guarantee, but you should refund my money anyway. This was a total waste of money, and more importantly, my time.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sarah L. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Darlene A.
enero 1, 2022
Gray coverage not very good
PUBLICADO POR:
Darlene A.
enero 1, 2022
please include better gray coverage
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Darlene A. - We’re so sorry to hear that you were disappointed by the gray coverage of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Simone S.
enero 1, 2022
meine Wunschfarbe ist nicht verfügbar
PUBLICADO POR:
Simone S.
enero 1, 2022
Schade ich hatte den Eindruck, dass die Haare durch diese Farben nicht zu sehr strapaziert werden. Aber ich wollte ein kräftiges Aubergine - was offensichtlich nicht funktioniert.
Die 2 Flaschentechnik brachte auch nur ungleichmäßige Ergebnisse - erst mit 1 Flasche für das gesamte Haar war das Ergebnis gleichmäßig - aber eben immernoch nicht Aubergine.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simone S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Maria A.
diciembre 31, 2021
Hair color
PUBLICADO POR:
Maria A.
diciembre 31, 2021
It did not cover all my grey and I was disappointed with the color as well and I feel that the price is too high
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maria A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also totally understand that our pricing can seem a little high. That’s because so much comes with your order! Like salon-quality color, access to a personal colorist, the hand packing of each individual bottle that’s shipped to your door, and all the accessories that come inside your kit so you can color like a pro. The best way to get a bang for your buck is to sign up for a Color Plan so you can get 20% off your order, every order. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
diana B.
diciembre 30, 2021
Color
PUBLICADO POR:
diana B.
diciembre 30, 2021
I had perfect color when first ordering but last order not good. I liked the original and going back I see they have changed it. My hair is more brown on roots and red on ends. Very disappointing
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
diana B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
HIMA K.
diciembre 30, 2021
Seeing greys after 2 weeks
PUBLICADO POR:
HIMA K.
diciembre 30, 2021
Hi,
With this color order, the amount was not enough. I could not cover all my roots as I started seeing greys 2 weeks from my last color (november). I wash my hair once a week, as always.
I'd like to have long lasting color and enough color for my hair.
THank you!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
HIMA K. - We’re so sorry to hear that you were unhappy with your color. Don't forget, your Color Happiness means the world to us. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie S.
diciembre 30, 2021
Not the color that was described
PUBLICADO POR:
Stephanie S.
diciembre 30, 2021
The color was supposed to be a light ash brown but what it came out as was close to a dark reddish brown. Very disappointed because it isn't even close to the color described.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hair
diciembre 30, 2021
Washed out
PUBLICADO POR:
Hair
diciembre 30, 2021
I have used esalon for a few months and I used my monthly color set but this month the hair color didn’t seem to stick to my hair. After the recommended time I washed it off but it didn’t seem to dye my hair at all.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hair. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Coralie B.
diciembre 30, 2021
Changement de couleur
PUBLICADO POR:
Coralie B.
diciembre 30, 2021
J ai demandé à éclaircir mes cheveux sur les longueurs et ma demande n a pas était prise en compte….très déçue !!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Coralie B. - Merci beaucoup pour vos commentaires. En examinant votre profil, nous constatons que nos experts coloristes vous ont déjà contactés pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Adriana M.
diciembre 30, 2021
Something is different
PUBLICADO POR:
Adriana M.
diciembre 30, 2021
I use to loveeeee eSalon. I tried other brands and came back to color my hair with eSalon’s hair coloring. But something has changed in the last few months. I noticed after applying the color that my roots and gray hair where more of a redish brown rather than black like the rest of my hair. I thought I had made a mistake coloring my roots so I tried it again they next month and again the color was way off. Mind you I have been using eSalon continuously for over a year and hadn’t had a problem before. I had my color adjusted twice and saw minor improvements but it still not covering my grays and my roots are still lighter than my ends.
I have an unopened box of the “lighter shade” that I don’t know what to do with it. I definitely won’t be coloring my hair with that.
The money I’m spending in this trial and error process doesn’t justify the end result. I will be cancelling my subscription with eSalon and go back to store bought hair coloring.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Adriana M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rickie V.
diciembre 30, 2021
NOOOO!
PUBLICADO POR:
Rickie V.
diciembre 30, 2021
Got first color, way too dark, complained, told you can't make it lighter, but next shipment would be better. 2nd color, adjusted again way too dark, and too red. Please don't send another color that will botch my hair, have to go to a salon and get it fixed. Just please refund my money. Thank you
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rickie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ELAINE H.
diciembre 30, 2021
Unsatisfied
PUBLICADO POR:
ELAINE H.
diciembre 30, 2021
Made no difference to existing colour. Expensive waste of money
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ELAINE H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Carol C.
diciembre 29, 2021
Love the color
PUBLICADO POR:
Carol C.
diciembre 29, 2021
Love the color mix for my hair but seems recently product has changed because the last few color set have lasted just a couple of washes and it's not covering my grays. I have dry curly hair so I don't wash my hair often and when I do I use color shampoo and conditioner so it's a problem with your product, I'm reading other reviews and seeing the same complaint. I've had to use box color from store in-between orders and at the price have to say I'm very disappointed so hope you have a solution for the change or will have to discontinue.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather K.
diciembre 29, 2021
Nice Kit Awful Formula
PUBLICADO POR:
Heather K.
diciembre 29, 2021
The kit came with everything you need to successfully color your hair at home. The color was worse than a box from Walmart. It immediately started turning blue/black even though my color is medium brown. It was wayyy darker than I had wanted. The good news is that it washes out quickly, so after being too dark for a few days, it’s already fading back to a more desirable color. Basically, everything you don’t want from hair color.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Heather K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Iryna S.
diciembre 28, 2021
pessimo servizio
PUBLICADO POR:
Iryna S.
diciembre 28, 2021
Pessimo servizio non risponde nessuno da due mesi
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Iryna - Grazie per la sua condivisione. Siamo spiacenti non abbia ricevuto le nostre email e risposte. Sarà nostra premura mandarle un'email con maggiori informazioni riguardanti il suo account. Non dovesse ricevere neanche questa nuova email, non esiti a informarci e saremo lieti d'assisterla ulteriormente.
PUBLICADO POR:
Teski
diciembre 28, 2021
I am allergic to eSalon hair color
PUBLICADO POR:
Teski
diciembre 28, 2021
I really wanted to love this custom do it at home hair color. The shade (a light cool brown) that was made especially for me was perfect and I dislike taking the time and expense of going to a salon. However, a patch test showed no skin irritation, so I applied the color as directed. When I rinsed off the color, an excessive amount of hair was lost. After drying, my scalp itched for days. Also, the product didn’t cover my grays completely and made my hair texture feel brittle, I thought at first that this was a temporary adjustment to the new hair color, so when it was time to color, I used the color again with the same results. I called an eSalon color specialist and the next formula was changed, and did help with gray coverage, but I kept loosing hair! I then cancelled my order and received an emailed response from their color specialist that said it is normal to loose 200 hairs a day. This may be true, but my scalp still itched and my hair is noticeably thinner now. I cannot use eSalon hair color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teski - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sardis P.
diciembre 27, 2021
Terrible.
PUBLICADO POR:
Sardis P.
diciembre 27, 2021
After 3 times of use it's turning my black hair RED!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sardis P. - Thank you for your feedback.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gina G.
diciembre 27, 2021
Roots white and brown
PUBLICADO POR:
Gina G.
diciembre 27, 2021
I colored my hair roots with half of each product, follow all the procedures washed it and my hair roots were still white and brown, I had to repeat the same procedure after 3 days. My hair color was still a little white but mostly light brown. My hair color is dark brown. Please make sure I get the same tone for the next one
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gina G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristine V.
diciembre 27, 2021
Disappointed
PUBLICADO POR:
Kristine V.
diciembre 27, 2021
The color is as expected, not as shiny as would have liked but biggest disappointment is that the grays were not covered as needed. As I dry my hair, using a circular brush I can still see the gray line when under the light and hair is wrapped about brush. I have to use the color spray to fully cover. IF it is that way right after doing my hair I am not going to be surprised that it will be even more obvious after a few shampoos. I left it on an extra 10 minutes being careful not to pull to the ends as they are too dark as is. I know how to color my hair, been doing it for a long time Just disappointed, can't seem to get anything that will cover gray completely. I would like to go lighter so the gray wouldn't show so quickly as it grows but that is impossible with the way the it is now.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kristine V. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emma J.
diciembre 27, 2021
Awful
PUBLICADO POR:
Emma J.
diciembre 27, 2021
I joined this scheme towards the beginning of the pandemic attracted by the ease of being able to skip an order. As the company has become more greedy, they have made it nigh on impossible to Skip an Order. You just get an unwanted order our of the blue. I thought I had cancelled my account last time but the hair colour keeps coming....I now have 3 x unwanted boxes. Why would they make it so difficult to Skip an Order and Cancel an account other than greed at the expense of customer needs. Avoid!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Emma J. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maggin L.
diciembre 27, 2021
Expensive
PUBLICADO POR:
Maggin L.
diciembre 27, 2021
I got my kit and I got charged $30 for 1 bottle of color. The price is outrageous
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maggin - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christin F.
diciembre 27, 2021
Poor coverage grey hair
PUBLICADO POR:
Christin F.
diciembre 27, 2021
I loved the first order I received but this last order was rather disappointing. Very poor coverage of the few grey hairs I have which were adequately colored last batch. I’m likely going to cancel future orders & return to the salon in person. At least the salon will correct any mistakes or whatnot for free.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Heather K.
diciembre 27, 2021
CANT CANCEL IT
PUBLICADO POR:
Heather K.
diciembre 27, 2021
HAVE tried to cancel it but another one just came please cancel thank you
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte G.
diciembre 26, 2021
No longer lasts like it used to!
PUBLICADO POR:
Charlotte G.
diciembre 26, 2021
Something changed and this colour now fades between treatments. It used to be fantastic really covering roots perfectly and always the difference worth paying for over pharmacies products. Disappointing and going to have to wonder why pay more for something much like an off the shelf product
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Charlotte G. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rose Suny
diciembre 26, 2021
Unsatisfied
PUBLICADO POR:
Rose Suny
diciembre 26, 2021
I am really disappointed with my hair color. I have ordered mahogany brown before and loved the way it turned out but the formula this time made my hair color too dark with an unwanted tone
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rose Suny - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julieann H.
diciembre 26, 2021
Not light mahogany brown
PUBLICADO POR:
Julieann H.
diciembre 26, 2021
First order I received I was pleased with . I asked for a slight change for the Next bottle. I asked for a light mahogany brown they sent me copper . Now my roots are bright copper well the rest of my hear is mahogany brown . Very disappointed .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julieann H. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
megan M.
diciembre 24, 2021
Color wasn’t right
PUBLICADO POR:
megan M.
diciembre 24, 2021
I feel like in my explication of what I wanted I was very specific and the color I received just wasn’t what I asked for. I wanted it to be more mahogany reddish and when I used the color you could barely tell I had even dyed my hair. I haven’t had it on long enough to share how it lasts in the long haul but the original product I’m just not happy with.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Megan M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emeline D.
diciembre 24, 2021
Pas le résultat souhaité
PUBLICADO POR:
Emeline D.
diciembre 24, 2021
Commande livrée rapidement et bien préparée mais j'avais demandé un noir bleuté avec le bleu qui ressort bien et j'ai même pas de nuance bleu j'ai que du noir même à la lumière... déçue...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Emeline - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé un avec plus d'informations. Nous espérons de vous revoir parmi nous dans le futur et nous restons à votre écoute.
PUBLICADO POR:
Madhuri E.
diciembre 23, 2021
The last 2 color sets were terrible. They would fade in a couple of washes.
PUBLICADO POR:
Madhuri E.
diciembre 23, 2021
The last 2 colors sets were terrible. Did a poor job of covering my grey, made my hair very dry and would fade out in couple of washes. Very disappointed.
Dec 2021: yet another disappointed coloring experience the last couple of times. Didn’t cover my grey hair at all and made it look even more dry and brittle. I am going to cancel my subscription
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon E.
diciembre 23, 2021
Asked for an color adjustment
PUBLICADO POR:
Sharon E.
diciembre 23, 2021
Asked for a color adjustment and attached a picture of color wanted....got the same color as ive been ordering...very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sharon E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Whitney N.
diciembre 23, 2021
Color pulled the shade of asked to decrease in my previous feedback.
PUBLICADO POR:
Whitney N.
diciembre 23, 2021
My prior color order I had asked to decrease the red in the color because my hair pulled the red car too easily. I was told adjustments were made. After i colored my hair is was a very bad and fake looking strawberry blond. I had wanted a lighter shade and this was NOT what i had wanted.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Whitney N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana B.
diciembre 21, 2021
I really want to like it
PUBLICADO POR:
Diana B.
diciembre 21, 2021
I really want to like this product and service, but I’m yet to be satisfied. I’ve used the hair dye 3xs so far. Each time I’ve asked for a brown that doesn’t have any red to it, as my hair captures red tint easily. Both color options have had red and have not covered the grey.
Also, when my colorist emails me, I truly don’t know if it’s an automated response, or if I truly have a colorist. I’m not totally sold but not ready to give up.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Natasha G.
diciembre 20, 2021
Color is WAAAAAAYYY off
PUBLICADO POR:
Natasha G.
diciembre 20, 2021
Ordered this "custom blend" to refresh my medium to light copper blonde hair. Im not sure if it was just someone mixing it and making an error, because I have had good results with the same order before, but this time it ended up a BRIGHT Mahogany Red! It was ridiculous. I had to pay to have the color removed from my hair!! Now I'm just walking around with bleached hair waiting on it to recover enough to try to fix it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Natasha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Helen W.
diciembre 20, 2021
Too brown
PUBLICADO POR:
Helen W.
diciembre 20, 2021
The quality of the product was good but it was too dark. My hair looks brown, not red. Can I have 15%more copper in my next batch please.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren M.
diciembre 20, 2021
Followed directions to a T
PUBLICADO POR:
Lauren M.
diciembre 20, 2021
And it was not the color I expected and left my hair dull and in a horrible shade. Super unhappy. Also unable to figure out how to contact to send back the shipment they just sent and get a refund. Bummer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
liza D.
diciembre 19, 2021
Not happy with results
PUBLICADO POR:
liza D.
diciembre 19, 2021
Did not cover my grays when all other hair dyes have. Hoped this would be a good experience but nope. I am stil waiting for a response from my "colorist" a month later.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Liza - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sabrina H.
diciembre 17, 2021
Colour pro
PUBLICADO POR:
Sabrina H.
diciembre 17, 2021
I do really like my colour and shade is perfect but doesnt last long I feel my grey shows really quickly the whole point of me using this colour is I thought it would last longer than a drugstore colour! Other than not lasting I really like it!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sabrina H. - Thank you for your feedback! We are so sorry to hear that our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution to increase the lasting of your color and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
LAUREEN S.
diciembre 17, 2021
Roots came out hot copper
PUBLICADO POR:
LAUREEN S.
diciembre 17, 2021
Gray coverage is OK. I’ve had better. Like the color though.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lorraine H.
diciembre 16, 2021
Not as happy as with previous colour mix
PUBLICADO POR:
Lorraine H.
diciembre 16, 2021
I asked for plum mix and it was dark brown verging black, way too harsh! Think I may return to my previous brand when this eventually washes out and fades.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lorraine H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maisie J.
diciembre 16, 2021
Awful
PUBLICADO POR:
Maisie J.
diciembre 16, 2021
From the smell that absolutely blew my nose off I should’ve thought not to put this on my hair! My hair has never been so bad in my life from this hair dye its made it dry, stretchy and brittle falling out. I think this hair dye is full of chemicals and will never be using again!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maisie J. - Thank you for your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarena P.
diciembre 16, 2021
Way too dark of color
PUBLICADO POR:
Sarena P.
diciembre 16, 2021
I went to dye my hair 12/14/21 and I had requested for more of a white blonde hair color in the comments as well as picked the lightest color they allowed on the survey. However, what I was sent was a darker blonde. For coloring hair light blonde typically a 19 or 20 vol. is used and I was sent a 15 and the color itself looked way darker than what myself or a stylist would normally use. Thankfully, I realized it was way too dark when I was less than a 1/4 way through highlighting my hair (before too much damage was done). I had even wrote out that I specifically wanted white blonde, so I’m a little confused on why I was sent something much darker. I am disappointed and lost some trust. Additionally, I’m now in a crunch to have to figure out how to color my hair before the holidays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara O.
diciembre 16, 2021
50 colours bought but now disappointed
PUBLICADO POR:
Barbara O.
diciembre 16, 2021
I was so glad I took a look at the reviews on line. Have to say that having been a customer since 2014, I am so disappointed in my last hair colour. What have you done to your product? Definitely not lasting and not covering all the grey. I thought it was me, my age, my hair changing etc but I can see that others are having the same issue. Your not a cheap option in comparison with supermarkets etc. Such a shame. I would happily pay for quality but.....your not cutting it
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara O. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeannie H.
diciembre 15, 2021
Unsatisfactory
PUBLICADO POR:
Jeannie H.
diciembre 15, 2021
Didn’t cover well
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jeannie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cathy R.
diciembre 15, 2021
New Formula not as good as old formula!
PUBLICADO POR:
Cathy R.
diciembre 15, 2021
I have enjoyed using your color products for the past few years. The color was equal, if not better than the one my hairstylists use. However, I noticed with my last two orders, the formula did not last as long as it had with the previous formulas. I could see the greys, within 2-3 weeks!
It is a disappointment, especially since the price has increased, since I first started using your products. I skipped my upcoming order for now. I had my stylist color my hair, which for the price was about the same, as if I had used E-Salon hair color. It also looked as good with my stylist's products.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Divya G.
diciembre 15, 2021
Lot of hairloss
PUBLICADO POR:
Divya G.
diciembre 15, 2021
I had a huge expectation from this brand. I have been following them from quite sometime. Finally bought the medium brown violet mahogany. Color is really rich. Love the quantity they provided compared to the box dye but..I had hairfall which I could possibly have for a month in a day.:( The color turned out more burgundy. Won't be using this product again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Divya - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jo E.
diciembre 15, 2021
This Company Keeps Fraudulently Charging My Credit Card
PUBLICADO POR:
Jo E.
diciembre 15, 2021
BEWARE! This company never delivered my initial order, then keeps charging my credit card even after I've cancelled with them multiple times. This is a scam and I've reported them for fraud multiple times. Shame on you ESalon for the bait and switch.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jo - We're truly sorry to hear that your order never arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Alessandra P.
diciembre 15, 2021
Sono stata truffata
PUBLICADO POR:
Alessandra P.
diciembre 15, 2021
A settembre ho pagato 10€ per una PROVA. Non è mai arrivato niente.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Alessandra - Siamo veramente dispiaciuti che non abbia ricevuto i suoi ordini e che si senta truffata; ci teniamo a scusarci per ogni disguido che tale situazione ha causato. Il nostro team la contatterà a breve per assisterla ulteriormente, grazie ancora per la sua pazienza e fiducia.
PUBLICADO POR:
Mary W.
diciembre 13, 2021
Problem w whole deal
PUBLICADO POR:
Mary W.
diciembre 13, 2021
Color seemed different after mixing. After 35 minutes, and went to complete, the bottle was quite hot (that did not happen before). When done, the color did not cover the grey. my roots were showing. That hasn't happened before. Unfortunately not happy w this batch
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
frida S.
diciembre 13, 2021
la couleur n'etait pas bonne pour mes cheveux j'i du la faire par par un salon d
PUBLICADO POR:
frida S.
diciembre 13, 2021
le fait que eSalon garde notre cart de crédit et le débiter quand il le veut c'est pas correct. Il faut d'abord demander confirmation de la client.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
frida S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, nous allons vous renseigner concernant l'Abonnement Couleur auquel vous avez souscrit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Lizzie A.
diciembre 12, 2021
Wrong colour
PUBLICADO POR:
Lizzie A.
diciembre 12, 2021
I ordered a copy colour for my hair and it's gone darkish red. I would like myoney back or a free colour as this was not the colour I asked for
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lizzie A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine W.
diciembre 11, 2021
Terrible grey coverage
PUBLICADO POR:
Christine W.
diciembre 11, 2021
I wanted to love this but I do not. Terrible grey coverage and now I need to recolor. So extremely unhappy with this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Moni S.
diciembre 10, 2021
viel zu dunkel
PUBLICADO POR:
Moni S.
diciembre 10, 2021
die Haarfarbe ist viel zu dunkel geworden. Gefällt mir nicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Moni S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
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