Not enough to cover, have been used to receiving double the amount of dye so was very disappointed, tone was much browner rather than red. For the price I feel like I got little for the cost. I won’t be re ordering.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katie W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Pamela H.
febrero 16, 2022
Broken, dry hair
PUBLICADO POR:
Pamela H.
febrero 16, 2022
I'm really upset with the damage this product has caused my hair. I have only used professional dye in my hair prior to this and have never had an issue like this, ever! I have broken hairs on both sides of my face, which normally are longer than my chin. About a day after dying my hair with this product, I noticed my long bangs were shorter, standing up and looked as if they had broken off. This is absolutely mortifying! I'm not comfortable using this product moving forward and will be canceling my subscription. It will take months to grow my hair back, not to mention deep conditioning the broken damage. I could cry.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber M.
febrero 15, 2022
Not the color I ordered (Update)
PUBLICADO POR:
Amber M.
febrero 15, 2022
I can still see my grey and its brown which it should be black once again think it's time to move on to another company. Worked many years ago which tells you how long I've been with this company but now I'm done.
So, I received my new color and applied it last night followed the instructions to the tee and well I still see my grey and red streaks you really must have changed the product because I have been with you since 2014 and its definitely not the same, I wanted Black, and I got a dark brownish red. Thank you for trying to make it right but maybe it's time to move on to another company.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Golnaz, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Randi kay B.
febrero 15, 2022
Color
PUBLICADO POR:
Randi kay B.
febrero 15, 2022
It was darker then I'd like next time I'll choose lighter.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Randi! We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emelie S.
febrero 14, 2022
My color -auburn
PUBLICADO POR:
Emelie S.
febrero 14, 2022
It was supposed to be auburn but it turned out really really red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emelie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine T.
febrero 14, 2022
Arnaque
PUBLICADO POR:
Catherine T.
febrero 14, 2022
Vous obligé sans prévenir que cest un abonnement la couleur est nulle et j'aime pas qu'on me force la main, je refuse votre 2ème envoi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine T. - Merci pour votre commentaire. Chez eSalon vous pouvez effectuer une commande unique ou souscrire à notre Abonnement Couleur, ces options sont disponibles avant de finaliser vos achats. Grâce à notre Abonnement Couleur vous bénéficiez de 20% de réduction sur toutes vos commandes et il est également modifiable, ou annulable à tout moment depuis votre espace client ou en nous contactant. Veuillez vérifier vos emails pour plus d'information de notre part.
PUBLICADO POR:
Lettsi M.
febrero 14, 2022
Not what was requested
PUBLICADO POR:
Lettsi M.
febrero 14, 2022
I requested more red in my formula and received more brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lettsi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annabella P.
febrero 13, 2022
Asked for Ash Blonde, Hair is now Dark Reddish Brown
PUBLICADO POR:
Annabella P.
febrero 13, 2022
very upset
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Annabella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra C.
febrero 13, 2022
icolor
PUBLICADO POR:
Sandra C.
febrero 13, 2022
it did not cover the gray and color was not what I expected
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nicole C.
febrero 13, 2022
Didn't last very long
PUBLICADO POR:
Nicole C.
febrero 13, 2022
I didn't like it because after just 2 weeks my roots were already showing! I don't wash my hair very often, I used the tint wash and just still wasn't happy so I didn't want to spend anymore money on dye that does not last. I followed the directions to the T and still disappointed. I had high hopes from the reviews I read and videos I've seen. Simply not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Johanna W.
febrero 11, 2022
Doesn’t stick…
PUBLICADO POR:
Johanna W.
febrero 11, 2022
Doesn’t stick, apply, or dye the hairline around my face. Dyes the rest of my hair except the face framing hair therefore causing me to want to purchase more or throw on my hat. Also, the color looks too clown red now that the formula changed. I’m afraid to stop using because I’ve got a good 24 inches of this weird color on my head already and don’t to tiger stripe my head by using a different product that won’t match. I like the ease and convenience of ordering and receiving on a schedule. And knowing that it should be the same color already on your head. But the color isn’t covering the gray at my hairline and temples so I’m a bit frustrated.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Johanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katherine F.
febrero 11, 2022
Not good grey coverage
PUBLICADO POR:
Katherine F.
febrero 11, 2022
I applied the colour 1.5 weeks ago and already the grey is showing through - very disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katherine F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
michele G.
febrero 11, 2022
Has the Formula Changed?
PUBLICADO POR:
michele G.
febrero 11, 2022
Have used this product since 2013. However, for the first time I have buzzing ears and a headache after dying my hair. Today is day 2 with this reaction. Has the formula changed? Is there a new ingredient? I will no longer be able to purchase this product because of this reaction. Wanted you to know - if the formula was changed I think it's important to tell people.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kate H.
febrero 11, 2022
Orange red
PUBLICADO POR:
Kate H.
febrero 11, 2022
My roots are orange red after this hair dye.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ana M.
febrero 11, 2022
Lighter than expected
PUBLICADO POR:
Ana M.
febrero 11, 2022
Did not cover gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
amanda M.
febrero 11, 2022
Terrible coverage & way more red than I wanted
PUBLICADO POR:
amanda M.
febrero 11, 2022
I was very specific that I wanted to mimic my natural hair color. I included a pic and specified what was natural and what was dyed. Unfortunately what I got was closer to the dyed color. And then the dye did not fully cover my grey hairs. I could spend 1/3 of the cost at target & get a much better result, very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Aisa J.
febrero 11, 2022
can't review something i haven't used
PUBLICADO POR:
Aisa J.
febrero 11, 2022
I orderd my color on the 29 january it's been almost 2 weeks and I haven't heard a word. The event I got it for has gone by but I still want my color can you please get me out of the dark.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aisa J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stephanie H.
febrero 10, 2022
Still red
PUBLICADO POR:
Stephanie H.
febrero 10, 2022
Don’t want any red or orange tubes in my hair anymore. Otherwise great quality product. Washed it too fast
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley P.
febrero 10, 2022
Uneven results and color not as expected
PUBLICADO POR:
Ashley P.
febrero 10, 2022
I really wanted to like this color. I had previously received a color that pulled a little too red for me so my color was adjusted and more violet was added instead of red. I was excited to try this color as I love the feeling of my hair and the shine after coloring I just wasn’t happy with the actual color. This time it came out even worse! My roots area was still much too reddish orange and now the length of my hair is very very dark, almost black. I followed the directions exactly as stated and feel so unhappy I wish I could completely undo all of the color I have on my hair. The company is great, fast shipping and quick customer service but I am just very unhappy with my results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ruby M.
febrero 10, 2022
Refund policy and product
PUBLICADO POR:
Ruby M.
febrero 10, 2022
The product color is nice but it takes only 1 week to stay in my hair. I returned the last shipment on Jan 9th and up to now a month after I haven’t got my refund on my account. I wished is they so fast on charging your cc, you also fast on returning the money of your customer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruby - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this and your returned order a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Tina O.
febrero 8, 2022
No grey coverage
PUBLICADO POR:
Tina O.
febrero 8, 2022
Does not cover grey
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Tina, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we're so sorry to hear our adjustments to your color did not work out for you! We truly appreciate your honest feedback! Thanks for giving us a try!
PUBLICADO POR:
Abigail R.
febrero 8, 2022
Absolutely Terrible!
PUBLICADO POR:
Abigail R.
febrero 8, 2022
The color is not even close to what I asked for…it turned my hair a pinkish purple color. It’s terrible! Now I have to go get it professionally fixed. Very disappointed!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Abigail, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Narjess D
febrero 8, 2022
coloration à la demande
PUBLICADO POR:
Narjess D
febrero 8, 2022
cette couleur est trés rouge et elle ne me correspond pas j'a fait un mauvais choix!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Narjess D. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Cat O.
febrero 7, 2022
Expected more gray coverage
PUBLICADO POR:
Cat O.
febrero 7, 2022
Decided to give this a try. Application was easy. Was expecting total gray coverage though. Will not be buying again.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Cat, We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary H.
febrero 7, 2022
Gray
PUBLICADO POR:
Mary H.
febrero 7, 2022
Loved the color but didn't last long before the gray was back
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Mary, we appreciate your honest feedback. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sala
febrero 7, 2022
Demi perm soft black
PUBLICADO POR:
Sala
febrero 7, 2022
I tried Demi perm soft black and it did not color the few grays that I have
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sala - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Leslie D.
febrero 7, 2022
Unhappy
PUBLICADO POR:
Leslie D.
febrero 7, 2022
Had some real issues with Color/Shade on my first order, but the real issue is I have contacted them 3 times with no response so I guess I cancelled my membership . It took me 2 over the counter dye to get it back to something I can live with!!!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Leslie, we truly appreciate your feedback! Upon reviewing your profile, we see that we have reached out to you via email to resolve your concern. Please feel free to respond back at your earliest convenience.
PUBLICADO POR:
Sandra W.
febrero 7, 2022
Farbe top
PUBLICADO POR:
Sandra W.
febrero 7, 2022
Ich habe leider sehr stark auf die Farbe reagiert, sie riecht sehr stark und ich habe total offene Stellen an der Kopfhaut bekommen und es hat mega gebrannt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra W. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Monica B.
febrero 6, 2022
Very disappointed
PUBLICADO POR:
Monica B.
febrero 6, 2022
Color is good but only lasted 1 hair wash!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Monica, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paige P.
febrero 5, 2022
Very RED :(
PUBLICADO POR:
Paige P.
febrero 5, 2022
I wrote in my notes that I wanted to get rid of the copper tones, I understand that this is easier said than done but instead of the dark violet shade I ordered, my hair (especially my roots) is bright red :'( Gave 2 stars as lots of product included & cute extras.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Paige P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tina V.
febrero 5, 2022
Stop getting the color
PUBLICADO POR:
Tina V.
febrero 5, 2022
My color didn’t work out and the color doesn’t stay the whole month I want to stop my order
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Tina! We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Jennifer C.
febrero 5, 2022
Not lasting
PUBLICADO POR:
Jennifer C.
febrero 5, 2022
This is not covering my gray anymore and is not lasting 2 weeks without completely fading
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jennifer, we apologize that your color results faded faster than you were expecting and didn't cover your gray hair. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
alicen W.
febrero 5, 2022
terrible customer service will not renew
PUBLICADO POR:
alicen W.
febrero 5, 2022
shipped to wrong address and no offer to expedite a replacement & had paid for express
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Alicen! I'm so sorry to hear about your experience! It looks like your address was updated and a replacement was processed the same day you gave us a call! I can also confirm you were refunded for the rush processing fee that you paid! Rush Processing is an in-house service that fast tracks the processing of your order. It does not upgrade your shipping method. Normal processing times take 2-3 business days while rush takes on average 1 business day. We are currently unable to offer priority shipping to our international clients at this time. We hope that you enjoy your hair color and we look forward to hearing your feedback!
PUBLICADO POR:
Magalie G.
febrero 4, 2022
Très bien mais...
PUBLICADO POR:
Magalie G.
febrero 4, 2022
j'ai enfin fais ma couleur ce matin, il était temps lol
La couleur est très bien ! Mais je ne me suis pas servie du kit racine car je trouve que c'est trop compliqué à faire toute seule.
Je m'en servirais pour la prochaine fois.
Si j'y arrive tant mieux, sinon je le préciserais pour la prochaine fois, donc oui j'ai plus que l'intention de repasser une commande car c'est vraiment génial et merci !!!!!
Merci pour la couleur, j'avoue que j'ai eu un "peu" peur du résultat mais finalement c'est très bien merci Alicia
La couleur est parti au bout d’une semaine en me faisant deux shampooing, j’espère que vous comprendrez ma colère et mon dégoût😡🤬je trouve que ça fait cher la couleur pour le avant après il suffit de regarder les photos que j’ai mise.
La première avec la couleur, la seconde au bout d’une semaine avec 2 shampooing 🤬🤬🤬🤬🤬
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Magalie G. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que la tenue de votre couleur n'a pas répondu à vos attentes. Les formulations de votre flacon racines et de votre flacon longueurs sont différentes, c'est pourquoi il est important de suivre vos instructions personnalisées. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kim S.
febrero 4, 2022
A bit too dark
PUBLICADO POR:
Kim S.
febrero 4, 2022
I had colored the "gray roots" as instructed. Then pulled color thru to the roots. Used gloss first. Came out VERY DARK BROWN. then as the days went by the color on the top is a few shades LIGHTER. I am about to highlight it to salvage the darkness to light.Not real happy. I had ordered from Madison Reed cause it sounded like they used healthy ingredients. ESalon out on top there, my hair was let tangled.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Kim, we're so very sorry to hear your color came out too dark. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cyndi O.
febrero 3, 2022
disappointed
PUBLICADO POR:
Cyndi O.
febrero 3, 2022
the color was beautiful and process easy. Unfortunately, the color faded pretty quickly over the gray roots. I've been coloring my hair for years, so it wasn't the application. I don't want to go darker, so I won't be reordering.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura C.
febrero 3, 2022
Color looks coppery
PUBLICADO POR:
Laura C.
febrero 3, 2022
I wanted to go darker blonde, but the color turned out coppery and drab. Will be going back to the lighter blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Trayce H.
febrero 3, 2022
Didnt cover gray on the roots
PUBLICADO POR:
Trayce H.
febrero 3, 2022
Didnt cover grays at the roots
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Trayce, we are so very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Aisa E.
febrero 3, 2022
Enttäuschend
PUBLICADO POR:
Aisa E.
febrero 3, 2022
Deckt die grauen Haare nicht gut ab. Farbe entspricht nicht meiner Vorstellung
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aisa E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rachel B.
febrero 2, 2022
Faded really quickly
PUBLICADO POR:
Rachel B.
febrero 2, 2022
The colour looked great for the first few days then faded immediately. The purpose of me dying my hair was to cover the brassy undertones, but they have come out again after three washes.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Susan M.
febrero 2, 2022
OMGOSH 10 years and no more
PUBLICADO POR:
Susan M.
febrero 2, 2022
I have been using exclusively for 10 years and loved, loved loved my color. I thought I was losing my mind until JUST NOW. I am stopping my membership immediately. The color is different and does not last through 3-4 shampoos with gentle shampoo, no sun, no styling tools. I read today other customers are experiencing the same issues. I am so saddened to see this happen but OH HECKIN' NO.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy H.
febrero 1, 2022
Color not lasting as long.
PUBLICADO POR:
Judy H.
febrero 1, 2022
I’ve been a happy customer since 2017, but over the last 3 applications, I’ve noticed that my grey is showing a lot sooner, like within 2-3 weeks. My color is fading much quicker also. I’ve read that you’ve changed your formula, which so far is not working out for me. I need a better coverage product. If we can work on this great , if not I guess it’s back to the store products.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Judy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra P.
febrero 1, 2022
Where’s the colour gone?
PUBLICADO POR:
Sandra P.
febrero 1, 2022
Thought something was up with my hair but relieved to see others here are also finding that the colour fades super fast….within two washes I’ve lost that rich, copper vibrancy and am back to having a faded colour. Really disappointing, have no idea why this is happening as the colourstay was actually one of the things I really liked about this product. At this rate I will have to go back to an actual Salon. Too much effort and chemical stress to only look good for a week.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra P. - Thank you for taking the time to share your feedback with us! We are so sorry to hear that you were disappointed by the lasting of your colour application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cynthia W.
febrero 1, 2022
Disappointed
PUBLICADO POR:
Cynthia W.
febrero 1, 2022
This batch was so extremely thick it was hard to get it out of the bottle let alone work it through my hair.
Gray not fully covered, terrible spotty results of color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kimberly O.
febrero 1, 2022
Not Enough time
PUBLICADO POR:
Kimberly O.
febrero 1, 2022
The timing is not right. Only my roots took and I had to go to my hair dresser and get it re done.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara G.
febrero 1, 2022
Grey coverage
PUBLICADO POR:
Barbara G.
febrero 1, 2022
The first time I ordered I was very satisfied, just needed a tweak for better coverage with grey. This time I was told to leave on longer. Coverage was less. I love the process and how it leaves your hair but grey coverage is most important.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
michaela O.
febrero 1, 2022
Colour never right
PUBLICADO POR:
michaela O.
febrero 1, 2022
I ordered a copper colour for my hair initially to be able to get that salon colour at home when lockdown meant appointments were scare.
After being disappointed with the result the first time I was offered a free box. When it arrived I was very pleased thinking this was great service despite the inconvenience of having the wrong colour.
After putting on the second box I was so annoyed that yet again the colour was more a vibrant red and definitely not what I ordered.
Lost all faith now it will ever be right.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
michaela O.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kirsty O.
febrero 1, 2022
First time ordering
PUBLICADO POR:
Kirsty O.
febrero 1, 2022
Purchased for the first time , arrived quickly the packaging was great all very straight forward but to dark for me I wanted a more light brown , hoping it fades after a few washes
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kirsty O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ANN B.
enero 31, 2022
What happened
PUBLICADO POR:
ANN B.
enero 31, 2022
01.31.2022 6:17 pm EST Update: spoke to hair colorist today!, they are tweaking my formula to meet my grey issue. Thank you for the quick customer service response. I’ll let you know how the NEW mix goes!! So I am upping my review from 2 star to 3 star. 01.31.2022- I thought I did something wrong! However, after reading the reviews, I can see others have also been having the same issue. I have been a customer since 2017. I am on auto mail for my color every 4 weeks. I have stubborn white grey hair. Which my colorist is aware of. The last two times I have done my hair my Grey has not taken the color. I was so disappointed. So I had a “back up” kit (since being at home for a year due to Covid I did not stick to a strick 4 week schedule and might go an extra few days. This allowed me to have an “extra” kit as I continue to stay on a 4 week auto mailing. After 2 weeks, I decided to color my hair again. I have all the equipment, watched all the videos, (btw- I have been coloring my hair over 40 years) and still the grey around my temples and ear did not take. I know not to use the stain guard (never have) and I apply to stubborn areas first so it has a longer time to take. If this continues I don’t know what to do. I have noticed a change in the formula, and frankly it is not as good. Please please do something about this. I would hate to have to start looking for another supplier.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon H.
enero 31, 2022
Didn’t cover grays that well this time
PUBLICADO POR:
Shannon H.
enero 31, 2022
I found this box to not cover grays as well as previous orders. Maybe something changed?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
esalon mom
enero 31, 2022
Not the correct color please go back to my old color
PUBLICADO POR:
esalon mom
enero 31, 2022
The past two times the color is now too dark brown/red. It no longer is soft black, so I now have about two inches of dark brown/redish band of color since it doesn't match the soft black that it used to be. I think there is a new colorist. I would like my old colorist or a seasoned colorist. Please send soft black for me BUT NOT TOO BLACK and NOT DARK BROWN/RED. The color changed when I tried the toner, but I thought that the toner was for the roots inbetween coloring, but it says to use only on the ends not on the roots. Therefore, I do not want any toner. I received a toner this time even though I deleted it. I hope that I wasn't charged for it because I don't use it. I have been with you all for a long time. When the color is correct, it's great.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
esalon mom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyn B.
enero 31, 2022
UNSUBSCRIBE ME DO NOT SEND ME ANY MORE EMAILS
PUBLICADO POR:
Evelyn B.
enero 31, 2022
DO NOT SEND ME ANY MORE EMAILS
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PUBLICADO POR:
Carmen G.
Respuesta de nuestros expertos
Evelyn- We take our clients' feedback to heart and continue to improve our service and products each and every day. As requested, we have unsubscribed you from our emails. We would love to hear some more of your feedback directly to see if we can work with you to enhance your experience. Please keep an eye on your inbox for additional details.
PUBLICADO POR:
LISA F.
enero 31, 2022
Color Not Lasting
PUBLICADO POR:
LISA F.
enero 31, 2022
My hair color is not lasting even two weeks to cover my gray! Please help!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ana W.
enero 31, 2022
Going back to the Salon!
PUBLICADO POR:
Ana W.
enero 31, 2022
The first few orders were great then I updated my color and it turned out WAY too red. I sent a notice for them to update it to the previous colored and that fell through the cracks, I guess. I got that same color...again. It turned out just as bad. I had a replacement sent and I waited because I was a bit nervous to have it turn out badly again. Well...life intervened and I just got around to doing it. Apparently, only the website says it expires after six months, and because of this and the previous refund for your mistake, I was told nothing could be done and now I am going to have to find another solution because I have canceled my account. Thanks for nothing eSalon...literally.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary E.
enero 31, 2022
Hairs Color
PUBLICADO POR:
Mary E.
enero 31, 2022
It is horrible products. NO COLOR. ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white after wash my hairs.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bernadette B.
enero 31, 2022
Not for me.
PUBLICADO POR:
Bernadette B.
enero 31, 2022
Very strong smelling, Use in ventilated area for sure. Product is packaged nice. Expensive.
If you skip months, they don't warn you when they are taking money out! Not cool.
Canceled forever this time.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern with your Color Plan. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie V.
enero 30, 2022
Colour not lasting
PUBLICADO POR:
Melanie V.
enero 30, 2022
I started using eSalon in April 2018, originally the colour lasted, but now it doesn't even last two weeks! They've adjusted it more than once, to make it cover the grey and last longer, but it hasn't worked. I'm happy with the actual colour that it turns out, but it doesn't last and the price has gone up - I think it's time for me to look elsewhere!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melanie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cassie S.
enero 30, 2022
Loved the kit. Not pleased with the color.
PUBLICADO POR:
Cassie S.
enero 30, 2022
I loved how easy this kit is to use. I also like that I do t have splotches. Sadly, My color is not what I hoped for which was a chocolate Cherry. Instead I got and orange red.
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PUBLICADO POR:
Sarah C.
Respuesta de nuestros expertos
Hi Cassie, We're truly sorry that our color did not come out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jan C.
enero 30, 2022
Formula no longer covering gray roots
PUBLICADO POR:
Jan C.
enero 30, 2022
I have also been a long-time customer who loved my hair color and the ease of automatic shipments. However, something has changed. The color is still beautiful, but the product is no longer covering my gray roots. I asked for my color to be adjusted to cover my roots more effectively, but the adjustment did nothing to solve the problem. I have just asked for a second adjustment to the formula. Hopefully this time it will work. I am disappointed.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jan - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary Sandy M.
enero 30, 2022
First time using this product
PUBLICADO POR:
Mary Sandy M.
enero 30, 2022
Followed instructions...not first time dyeing my hair so was very disappointed in the results...you can still see gray hairs and the color didn't take at all...very disappointed. Have gotten better results from a box. Will be canceling my subscription.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process!
PUBLICADO POR:
Lisa W.
enero 30, 2022
Did Not Cover Gray
PUBLICADO POR:
Lisa W.
enero 30, 2022
Well, I wanted so much to love this. Just basically wasted 2 hours working on this only to take the towel off my head and see just as much gray as before. And, yes, I followed the directions to the letter. I am a seasoned home colorist, so it's not like I was working with no experience. Oh well...
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy R.
enero 30, 2022
Dark Ends Light Roots Again!
PUBLICADO POR:
Tracy R.
enero 30, 2022
Again Followed directions as directed and ended up with dark ends and light roots 😔3rd time using this product hoping for better results each time but just not happening. I even used the spay that helps for all over even color.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Varpu H.
enero 29, 2022
Not the color I ordered
PUBLICADO POR:
Varpu H.
enero 29, 2022
My matte ash medium brown hair colour turned my roots into reddish brown, lighter than my own hair! Had to go and buy another brands hair color and do my roots again. Was not pleased.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Varpu H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jackie B.
enero 29, 2022
I tried another time .Was not happy
PUBLICADO POR:
Jackie B.
enero 29, 2022
I did not like my color .I wanted to give it another try but I am not happy with it .I appreciate you giving me another chance.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathy J.
enero 29, 2022
I will not use again
PUBLICADO POR:
Kathy J.
enero 29, 2022
I'm sorry but your product made my hair thin out to much, I wash it and now I have to remove hair before I drain the tub
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kathy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Parvaneh A.
enero 28, 2022
No covering grays
PUBLICADO POR:
Parvaneh A.
enero 28, 2022
Not satisfied with coverage, have to color less than 2 weeks.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Parvaneh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katherine S.
enero 27, 2022
Turned my hair black
PUBLICADO POR:
Katherine S.
enero 27, 2022
I wanted to cover my greys and get a slightly lighter bit of brown running through my hair. Instead, after following the instructions to the letter, I have ended up with black hair. Definitely not a product or service I would recommend to anyone I didn’t hate.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabriela L.
enero 27, 2022
The worse color ever
PUBLICADO POR:
Gabriela L.
enero 27, 2022
Unfortunately I am so disappointed with how it turned out. I have been with esalon for a while with the demi permanent color, and always loved how the color turned out.
I just asked to change to the permanent color for better gray coverage, unfortunately the color is completely off.
My hair has a extremely uneven color. Very red roots. I am so self conscious about my hair now.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gabriela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie-Anne B.
enero 27, 2022
déçu
PUBLICADO POR:
Marie-Anne B.
enero 27, 2022
déçu, trop foncé pour moi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie-Anne B. -Merci pour votre commentaire ! Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Clare S.
enero 26, 2022
Did not cover greys
PUBLICADO POR:
Clare S.
enero 26, 2022
The main thing I wanted from eSalon, besides a refresh, was grey coverage and my colour didn't give me that. Though the lengths and ends are beautiful and my hair does feel smoother if not a little dried out from the chemicals, the most important thing to me is the coverage. So this isn't for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Clare S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Edith R.
enero 26, 2022
Not to much cover
PUBLICADO POR:
Edith R.
enero 26, 2022
This color has not cover my grays I’m not to happy with it
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Edith - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Deborah M.
enero 26, 2022
Not lasting
PUBLICADO POR:
Deborah M.
enero 26, 2022
Very drying, grey coverage lasted maybe 2 weeks max.
The high light kit was great though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristen M.
enero 26, 2022
Not the right color and faded quickly
PUBLICADO POR:
Kristen M.
enero 26, 2022
The color barely covered my grays and it was not what I was anticipating as far as color. It also washed up VERY quickly, within 2 1/2 weeks.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel H.
enero 26, 2022
The colour did not cover my grey
PUBLICADO POR:
Rachel H.
enero 26, 2022
I was so excited about having a custom colour as I had taken to mixing two different shades of standard hair colour to cover my grey. I am no stranger to hair colouring and did not anticipate any issues. I left the product on for 5 minutes over the recommendation. Sadly it only half covered the grey and now I have to wait a few days before I colour again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ashley F.
enero 25, 2022
Didn’t work for me
PUBLICADO POR:
Ashley F.
enero 25, 2022
This product didn’t cover my gray at all. I applied as instructed, starting with the roots, even left it on longer. Washed my hair with the shampoo provided and was left with gray roots and red ends. I really wanted to like this product but just wasn’t for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer D.
enero 25, 2022
Can’t get it right
PUBLICADO POR:
Jennifer D.
enero 25, 2022
Granted my red color has always been a challenge to professionals but when I said I want to go a shade or 2 darker I didn’t mean send me 2 bottles of 60% brown 40% red. When I contacted my “stylist” I got no response so I’ve moved on to another company.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Brenda G.
enero 25, 2022
not in love
PUBLICADO POR:
Brenda G.
enero 25, 2022
This made my hair turn a strawmberry blonde that was not advertised and I didn't want. I have been using a toner and still the red is in it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Audrey S.
enero 25, 2022
Don't like new formula
PUBLICADO POR:
Audrey S.
enero 25, 2022
Been a client for years but the changed formula washes out in a couple weeks and doesn't completely cover my gray anymore. My hair is coming out too brassy and seems dry. I always liked the color before but have not been happy with my last few deliveries. The cost had gone up too.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Audrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa H.
enero 25, 2022
Nicht die Farbe die ich wollte!
PUBLICADO POR:
Melissa H.
enero 25, 2022
Ich bin richtig sauer. Gewollt habe ich ein Kupfergold/Kupferblond. Bekommen habe ich jedoch ein dunkleres Braun mit ganz leichten Kupferstich im Licht. Bin sehr traurig, ich habe mich sehr auf die Farbe gefreut und bin jetzt mehr als enttäuscht. Kann es also leider nicht weiter empfehlen. Sehr schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melissa H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kathleen C.
enero 24, 2022
Didn’t cover gray hairs
PUBLICADO POR:
Kathleen C.
enero 24, 2022
The grays started showing through the day after I colored my hair even though I didn’t shampoo it!
This is the second time I have contacted Esalon about the problem. It appears my hair color product was processed anyway without changing the developer or strength of the color.
Now you’re trying to send and charge me for the same hair color that isn’t working. I can’t give you my new credit card number until I know the formula has been changed.
I need a colorist to contact me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amanda B.
enero 24, 2022
It’s awful 😞
PUBLICADO POR:
Amanda B.
enero 24, 2022
I’m so disappointed the color is totally uneven all over and the end are definitely darker than just a shade darker.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aurore L.
enero 24, 2022
Jamais reçu
PUBLICADO POR:
Aurore L.
enero 24, 2022
Commande expédié depuis le 12 janvier et jamais reçu. Et impossible de joindre le service client. Soit 10 euro en l'air. Je ne recommande absolument pas
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PUBLICADO POR:
mary Q.
enero 23, 2022
color
PUBLICADO POR:
mary Q.
enero 23, 2022
last box i received i was unhappy with it the dye. it did not cover my gray at all.
please credit my credit card. I'm simply not happy with the color, my hair feels dirty too.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Hayat Z.
enero 21, 2022
Haare abgebrochen
PUBLICADO POR:
Hayat Z.
enero 21, 2022
Sehr schlecht und eine Katastrophe.
Ich weiß nicht wie man so ein schlechtes Produkt auf dem Markt bringen kann?!
Die Hälfte meine Haare sind am Ansatz abgebrochen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Hayat Z. - Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie seit der Verwendung unserer Haarfarbe unter Haarbruch leiden. Wir versichern Ihnen, dass dies ist eine sehr ungewöhnliche Reaktion auf unsere Produkte ist. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Evangeline H.
enero 21, 2022
I did not like the color very much
PUBLICADO POR:
Evangeline H.
enero 21, 2022
The color wasn't very rich or multi tonal or shiny. To me it was just like the $10 box of dye I use at target. I was hoping for it to condition give it a healthier look.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Evangeline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Bethan R.
enero 20, 2022
Does not cover greys
PUBLICADO POR:
Bethan R.
enero 20, 2022
I was hoping that this item would save me from going to a salon. How wrong I was I used this product and my hair feels lovely but my greys are either showing or are a different colour to the rest of my hair
Really disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bethan R.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Louise C.
enero 19, 2022
Not happy
PUBLICADO POR:
Louise C.
enero 19, 2022
Requested colour change as the first one already faded after 1 wash and I ended up with patchy hair and I followed instructions to the letter they changed colour by half a shade order said I’d be receiving two bottles as colour was changed!! So to make sure I had enough I order a separate bottle of ends refresher so I’d have three bottles altogether only recieved two bottles so no not happy contacted online customer services and not willing to listen to what I’m saying to say I don’t think I’ll be ordering again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Louise C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Farah Y.
enero 19, 2022
Didn't cover my greys!
PUBLICADO POR:
Farah Y.
enero 19, 2022
Didn't cover my greys and custom colour was way darker than expected
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Farah Y. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen C.
enero 19, 2022
Grey
PUBLICADO POR:
Karen C.
enero 19, 2022
Does not hold to grey well within 2 weeks could see grey again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Carol A.
enero 19, 2022
Wrong color
PUBLICADO POR:
Carol A.
enero 19, 2022
I ordered a light ash brown and they sent me BLACK. My hair is ruined.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Frankie H
enero 19, 2022
Not so long lasting
PUBLICADO POR:
Frankie H
enero 19, 2022
I thought maybe it was just me, but I noticed it didn't last on my grey hairs as long either. About two weeks in my hair looked like it had faded to back to grey quite a bit.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Frankie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jenna W.
enero 19, 2022
Gray coverage lacking
PUBLICADO POR:
Jenna W.
enero 19, 2022
I followed instructions exactly. Lots of grays still visible. Disappointing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jenna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patricia Lynn C.
enero 18, 2022
Fading Color
PUBLICADO POR:
Patricia Lynn C.
enero 18, 2022
The color faded after the first wash and the gray was not covered
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Heidi B.
enero 18, 2022
Will not cover grays
PUBLICADO POR:
Heidi B.
enero 18, 2022
I have tried 3 times and even applied to the grays by my ears and let set for 5-10 minutes. Really sad because we got my color dialed in it just won’t cover the gray.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heidi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tracie F.
enero 18, 2022
IT DIDNT TAKE ATALL !!
PUBLICADO POR:
Tracie F.
enero 18, 2022
wast of time color didn't take at all!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina J.
enero 17, 2022
Doesn’t cover greys as expected
PUBLICADO POR:
Christina J.
enero 17, 2022
Even tho the “team” said they modified the product it only appears that they merely increased the time by 5 min. I tried that last month and it kinda worked so increased the time another 10 min and it basically did the same.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kim H.
enero 17, 2022
Holiday color
PUBLICADO POR:
Kim H.
enero 17, 2022
I loved the color and the way it turned out...but i headed to Florida and spent 2 weeks in the sun and the color totally bleached right out of my hair. I don't know if it was the sun and salt water from the ocean and the hot tub...but it's totally gone and im left with streaks from where the Lightner was applied . Makes me 😔
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kim! Thank you for contacting us. We are sorry to hear that your color is gone after spending some time at the beach. Your colorist will review your case, and we'll contact you with a solution. Please check your emails.
PUBLICADO POR:
Cynthia Q.
enero 17, 2022
Did’t cover the grey!
PUBLICADO POR:
Cynthia Q.
enero 17, 2022
I watched the video, read the instructions fully. I did the front of my head first as that’s were I notice the most grey. I then started at the back and worked forward as had already colored the frame of my face. After following the steps doing all roots for 25 min. Then cover all over for 5 minutes. They tell you to fill the rest of the bottle before showering and pour thru your hair when you get in the shower.🙄 I will say I loved the shampoo and conditioner were nice. But I buy hair color to cover my grey. Disappointed!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patricia S.
enero 17, 2022
Color wrong
PUBLICADO POR:
Patricia S.
enero 17, 2022
Needed blonder
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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