I recently used my usual treatment to color my gray roots. It didn’t last and looked very pale blonde as I washed the color out. I am forced to go back to my salon this month. The color does not seem to be working anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ann - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer S.
mayo 30, 2022
Color doesn’t hold
PUBLICADO POR:
Jennifer S.
mayo 30, 2022
2 shampoos after color, it’s completely faded off my roots and gray. Loved the idea of this brand. But it doesn’t stack up against others in the same category.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not providing the coverage that you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adele C.
mayo 30, 2022
Not for me
PUBLICADO POR:
Adele C.
mayo 30, 2022
Mixture is too thick to work with, dries up very quickly, and as a result, the colour application looks choppy. It also washed out within days, even with using their colour shampoo and conditioner, and I have short hair. Gave it a second try, not impressed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Adele - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen B.
mayo 29, 2022
Turned hair purple
PUBLICADO POR:
Karen B.
mayo 29, 2022
Turned hair purple
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Karen! We are sorry for the inconvenience with your custom blend. Please check your email, we've just contacted you to assist you further.
PUBLICADO POR:
Anna V.
mayo 29, 2022
Couldn’t get it right
PUBLICADO POR:
Anna V.
mayo 29, 2022
I’ve had two goes now at getting the copper colour I get in a salon and both have been unsuccessful. Both times the colour has been much darker and redder than I wanted. After I shared pictures and feedback I thought my second colour would be spot on but it’s even worse, I’m so disappointed. I had really high hopes for esalon but it just hasn’t delivered, I wouldn’t recommend if you’re looking for a natural ginger/copper semi permanent colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anna! Thank you for contacting us. We are so sorry to hear that your custom blend hasn't met your expectations. One of our colorist will be happy to carefully review your case to provide a solution. Please check your emails, we have just contacted you.
PUBLICADO POR:
Martine C.
mayo 29, 2022
Trop claire trop roux
PUBLICADO POR:
Martine C.
mayo 29, 2022
Je veux changer de couleur ma couleur est roux trop claire je n aime pas .
Et retrouver une couleur plus foncée sans ce roux ...brun chocolat peut être je ne sais pas trop en tout cas masquer cette dernière teinture .merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martine C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes se feront un plaisir de vous aider.
PUBLICADO POR:
Mary W.
mayo 29, 2022
Coverage
PUBLICADO POR:
Mary W.
mayo 29, 2022
This application didn’t cover all my grays and the color seemed brown more than a soft black. Kinda disappointed. Considering next shipment.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Liz F.
mayo 29, 2022
Color was way lighter on my roots
PUBLICADO POR:
Liz F.
mayo 29, 2022
For some reason this color gave my roots a golden hue while the rest of my hair was the darker, desired color I ordered. I was not happy at all with the look and this was the reason for my canceling. I received and was charged for a second round of color before I had a chance to try the first, otherwise I would have cancelled sooner to avoid being charged for two rounds of color. It definitely was not what I was expecting and based on this experience, I would not recommend eSalon to any of my friends.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Krista R.
mayo 27, 2022
Dull color
PUBLICADO POR:
Krista R.
mayo 27, 2022
Not happy at all . My hair looks so dry and damaged and it didn’t even cover my Grays. I followed all the directions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cecilia L.
mayo 27, 2022
Color
PUBLICADO POR:
Cecilia L.
mayo 27, 2022
The treatment did not work on my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie V.
mayo 26, 2022
good coverage but a little too red tone for me
PUBLICADO POR:
Marie V.
mayo 26, 2022
I have a lot of grey hair and the colour did a good job of covering it. My only negative comment is that the colour itself was too reddish for my blonde hightlights.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jill C.
mayo 26, 2022
Same as most recent comments
PUBLICADO POR:
Jill C.
mayo 26, 2022
What is going on with your products lately? There is a very distinct deterioration, and at a rapid speed! The last couple years the color has been sub-par and does not cover the grays and is very, very inconsistent, Did you get a new chemist? A new mixer, or maybe a new source of the raw materials? Clearly something is definitely off. I have been a loyal customer since 2013 without ever using color from another source since. What gives? Can you give us any kind of explanation to this huge variance?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Clare M.
mayo 26, 2022
Dull lifeless color that washes out in a week
PUBLICADO POR:
Clare M.
mayo 26, 2022
After over two years of being a customer I finally give up. The color is never what I ask for, there is barely any red pigment in it and it’s disappointing every month. After a week it has half washed out already. I send pictures of what I want and all I get sent comes out brown instead of auburn/red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Clare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Yvonne B.
mayo 25, 2022
Not lasting
PUBLICADO POR:
Yvonne B.
mayo 25, 2022
I notice since I change my color it doesn't last as long as before.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
MAry R.
mayo 25, 2022
holy ammoinia
PUBLICADO POR:
MAry R.
mayo 25, 2022
wow, it ammonia smell was overwhelming. I though these products were ammonia free
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
pat D.
mayo 24, 2022
faint coverage
PUBLICADO POR:
pat D.
mayo 24, 2022
I didn't see where it covered my gray on top. I am trying a darker color and if that doesn't work I will cancel my subscription
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pat - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Liz G
mayo 24, 2022
I was charged without my permission!
PUBLICADO POR:
Liz G
mayo 24, 2022
Stay away!
I didn’t order any products from them, I was charged without my permission. Now I suppose to ship their product back which I didn’t order, and they will do refund for again the order I didn’t order!!!!!!
Be careful!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kim S.
mayo 23, 2022
It didn’t pick up my grey
PUBLICADO POR:
Kim S.
mayo 23, 2022
My grey didn’t take the color, this is the first time it didn’t take
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ruth S.
mayo 23, 2022
Not a colour I wanted
PUBLICADO POR:
Ruth S.
mayo 23, 2022
Still too brassy too yellow not what I wanted requested more ash, doesn’t seem to be listened to.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ruth! Thank you for sharing your feedback with us. We are sorry to hear that the color hasn't met your expectations. But no worries, one of our colorist has contacted you via email to assist you further.
PUBLICADO POR:
Shelley N.
mayo 23, 2022
Will do
PUBLICADO POR:
Shelley N.
mayo 23, 2022
I think blonde is always a tricky colour to get right, I have now tried two different colours and I’m just not impressed. First attempt I got ginger roots and the second time is a bit better but it still looks patchy and different colours. I need to book I with a hairdresser to sort it out.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Shelley! Thank you for sharing your feedback with us. We are so sorry to hear that the color didn't meet your expectations. Please check your emails, your colorist has just contacted you to help you further.
PUBLICADO POR:
Emma D.
mayo 23, 2022
Disappointed did not cover the grey roots and color was darker than expected
PUBLICADO POR:
Emma D.
mayo 23, 2022
This is my second order and very disappointed. It did not cover grey roots . And instead of a dark brown, the color seemed to be more black. Not what I expected at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emma - Thank you for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent application as well as the color coming out darker than expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Valerie S.
mayo 22, 2022
Grey Hair
PUBLICADO POR:
Valerie S.
mayo 22, 2022
I’ve been using esalon for about 10 yrs . But recently the grey coverage isn’t working as well. In one week the grey is showing so ever brightly. Would love some ideas or anything to help.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Valerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexandra P.
mayo 22, 2022
What happened eSalon?
PUBLICADO POR:
Alexandra P.
mayo 22, 2022
You used to be so great and reliable, now your formula has changed, and won’t cover greys. I’ve been a loyal customer for many years, but now I have no choice but to find a new hair color supplier. You should have never messed with your original formula.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alexandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kathy B.
mayo 22, 2022
Color
PUBLICADO POR:
Kathy B.
mayo 22, 2022
Color was supposed to be light golden brown and it is more like medium golden brown. Way too dark.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa L.
mayo 21, 2022
Perfect colour but...
PUBLICADO POR:
Lisa L.
mayo 21, 2022
Great colour, however washes out fast. After 3 washes my hair is already lighter and the colour does not seem to be sticking
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa! We are sorry for the inconvenience with your hair color. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Kathy A.
mayo 21, 2022
Horrible Product
PUBLICADO POR:
Kathy A.
mayo 21, 2022
I bought the permanent gray coverage. It did not cover the gray. I didn't even dye my hair in some areas. I've dyed my hair for years and have never had an issue. I would not recommend this product to anyone. Waste of money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angi G.
mayo 21, 2022
brassy orange color
PUBLICADO POR:
Angi G.
mayo 21, 2022
I wanted to love this kit. I color my hair at home often and never have issues. Unfortunately, that wasn’t the case with this kit.
I specified I needed all over color as I was going a shade lighter. I was sent a “roots only” kit. The color was way off from what I requested. It was to be a medium blonde. It turned my roots a weird brassy, orange color and completely dried out my hair. I utilized the enclosed shampoo and conditioner hoping this would combat the dryness. It didn’t. I couldn’t even get a comb through my hair without a heavy dosing of leave in conditioner, which is not normal for my hair.
I’m very disappointed and won’t be a return customer.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kate
mayo 21, 2022
Wäscht sich sehr schnell raus
PUBLICADO POR:
Kate
mayo 21, 2022
Die roten Farbpigmente waren dieses Mal nach nur ein paar Wäschen fast ganz verschwunden. Ganzes Haar sehr trocken. Schade!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kate. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Laurie M.
mayo 21, 2022
Still waiting
PUBLICADO POR:
Laurie M.
mayo 21, 2022
I haven’t received it yet .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with your color soon. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarah P.
mayo 20, 2022
did not cover grays
PUBLICADO POR:
Sarah P.
mayo 20, 2022
my grays were not covered and i did it twice bc i some had leftover in the bottle
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara E.
mayo 20, 2022
Vieeel zu wenig Produkt, Flüssigkeit.
PUBLICADO POR:
Barbara E.
mayo 20, 2022
Für was gibt man eigentlich an das man, Frau sehr lange Haare hat, wenn dann in der Bestellung nur so wenig Haarfarbe ist das man sich knapp 1/3 der Haare färben könnte.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tamara A.
mayo 19, 2022
Used to be a five…
PUBLICADO POR:
Tamara A.
mayo 19, 2022
Recently the colour fades extremely quickly on my grays. It acts like a semi-permanent rather than permanent colour. Such a shame, it was fabulous before!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tamara! We are sorry to hear that your custom blend fades sooner than it should. Please check your emails, one of our colorist just contacted you to help you further.
PUBLICADO POR:
Lind L.
mayo 19, 2022
Not the right color!
PUBLICADO POR:
Lind L.
mayo 19, 2022
I am really disappointed with this color, it’s way too light for me and the color doesn’t go with the rest of my hair 😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lind - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Vera C.
mayo 19, 2022
Save your money
PUBLICADO POR:
Vera C.
mayo 19, 2022
Not very impressed with this product especially for grays. Purchased the shampoo/conditioner sold on here and witching a week the grey was showing again. Was told I needed to change the formula. So I did and same thing. For $30 I would hope I’d get atleast 3weeks coverage. Going back to doing my own. Hello Sally Beauty supply. Leaves hair feeling so so not super soft I was getting before. Just not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vera - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amy N.
mayo 18, 2022
Poor gray coverage
PUBLICADO POR:
Amy N.
mayo 18, 2022
I agree with other reviews. I have been happily using this product for quite a while now but recently within two weeks my grays are showing through clearly, and I’m noticing poorer coverage even immediately after coloring. I thought it was me - I didn’t realize the formula had changed. A bit disappointed and will try another brand. If you don’t have grays, though, the product is easy to use and the classic shampoo and conditioner smell good and leave my hair looking healthy, shiny and moisturized.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel N.
mayo 18, 2022
Asked for Ash color
PUBLICADO POR:
Rachel N.
mayo 18, 2022
Asked for light ASH brown, I look like a copper penny. It's awful and made my hair feel rough! Boxed color mich better results for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mandy S.
mayo 18, 2022
Bin nicht überzeugt
PUBLICADO POR:
Mandy S.
mayo 18, 2022
Ich bin leider enttäuscht, komplett nach Anweisung alles gemacht ist zwar alles easy aber leider ist die Farbe nicht das was ich mir vorgestellt und im Internet gesehen habe und dann ist der Ansatz deutlich heller trotz der 15 Einwirkzeit. Bleibe dann doch lieber bei meiner alten Farbe
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mandy S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cécile C.
mayo 18, 2022
premiere commande
PUBLICADO POR:
Cécile C.
mayo 18, 2022
Sur la couleur, quelques modifications à faire mais l'avis général est positif.
Par contre, ayant indiqué des cheveux épais, j'étais juste niveau quantité (ayant l'habitude des colorations maison, je mets les bonnes quantités).
Pour ma seconde commande, on vient de m'envoyer la quantité pour racines uniquement (alors que le prix est le même que pour racines et longueurs). Etant blonde, j'ai besoin d'étirer sur les longueurs pour éviter le jaune. Bref, j'attends de voir la quantité à recevoir mais je suis un peu déçue. Déçue également d'avoir changer de coloriste: comment avoir une continuité de service et un échange constructif?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cécile C. - Merci d'avoir partagé votre expérience avec nous. Après vérification de votre profil, nous constatons que vous avez déjà contacté nos experts coloristes pour remédier à cette situation. Vous trouverez plus d'information dans l'email envoyé. Si vous avez des questions n'hésitez pas.
PUBLICADO POR:
Jennifer S.
mayo 18, 2022
My roots are orange
PUBLICADO POR:
Jennifer S.
mayo 18, 2022
I followed the directions exactly, timed everything to a T, and my roots are ORANGE. It's going to cost me $325 for a color correction in a salon to fix this. I've been getting my hair colored in a salon for decades and thought I'd give this a try. I do NOT recommend it if you're going lighter. (I have dark blond/light brown hair and was trying to match my existing light blond color.)
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy F.
mayo 17, 2022
Misleading
PUBLICADO POR:
Nancy F.
mayo 17, 2022
I was so excited to try e SALON. I was so disappointed. There was nothing brilliant or radiant about it. All the photos I saw on line showed vibrant color. What I got was no different than a box color from Walmart! I feel very mislead.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marcie G.
mayo 17, 2022
Color way off and no response from email
PUBLICADO POR:
Marcie G.
mayo 17, 2022
Got my product and was really excited to try it but was suspect about the color so I did a strand test. Glad I did as the color was not close to blonde. I tried to email the company and go no response on the problem or request to cancel future shipments, so buyer beware!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marcie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna B.
mayo 16, 2022
poor grey coverage.
PUBLICADO POR:
Anna B.
mayo 16, 2022
Poor grey coverage. In addition, I made specific note prior to purchase that my hair tends to show more strawberry red tones after coloring and that is something I wanted to avoid. No one listened, and I have this aweful strawberry red hair now, until I recolor again with a different brand.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace M.
mayo 16, 2022
Result
PUBLICADO POR:
Grace M.
mayo 16, 2022
This set of color left my scalp stings and after washing my hair my scalp was red and painful. It's a first time I dont if the mixture change, one thing I know for sure something is wrong
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Grace - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Heather G.
mayo 16, 2022
Grey coverage is disappointing
PUBLICADO POR:
Heather G.
mayo 16, 2022
Like several other reviewers, I have noticed that the grey coverage isn’t as good as it used to be. Also, my color is oxidizing (going from dark brown to brassy orange) sooner than normal (with usual and consistent exposure to sun, which speeds up oxidation). I have loved esalon for years but I’m considering changing after my last few colorings.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristina F.
mayo 15, 2022
Ruined my hair
PUBLICADO POR:
Kristina F.
mayo 15, 2022
So unhappy, ordered a light brown mahogany copper colour, my hair was a bright copper beforehand. Turned it a dark red/brown, mucky looking. Devastated as it took so long to get my hair to that shade and now it's ruined and will cost me more money to fix. Would give zero stars if I could. Even the hair colour in the bottle was dark purple, I rechecked the colour over and over and all said "light brown mahogany/copper.
* AVOID AVOID AVOID *
Edit to reply: No I haven't been helped or contacted by anyone. Disgraceful customer service. Minimum you could do is contact unhappy customers to refund them. The cost this will be to get fixed!!
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PUBLICADO POR:
Stacey N.
mayo 15, 2022
Hindsight
PUBLICADO POR:
Stacey N.
mayo 15, 2022
I was hesitant to try your product although I have heard amazing reviews from podcasters. I haven't tried to color my hair at home in 25 years. I had a terrible result. But I take partial responsibility but also found the directions poorly done. First mistake, when asking "for your natural color hair", I completed the color choice chart, my natural color's lightest choice was SO dark that I bumped my self up to the least blondest of what seemed the right color. * I think in doing this I choose too light of a bleach and the results were penny copper. ** It was pretty horrifying. Another error is I felt like there was so much mixture that I didn't need to mix it all and put it all on my head. So I left some back. ** I should have mixed it all and only used what I needed. (this could be stated in the directions too) The final big misunderstanding came with the application. I was given a brush and instructions to choose to use the brush or apply directly to the hair. There was no further instruction as to why I would choose one over the other. Which tool is best for my desired results and how to use the brush tool. All and all the top of my head STILL is copper colored but tolerable and much less offensive and I learned a lesson.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Stacey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maite P.
mayo 15, 2022
Gray roots
PUBLICADO POR:
Maite P.
mayo 15, 2022
I did not get the color I expected. My gray roots never colored. They became blue.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Maite - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela F.
mayo 15, 2022
No change
PUBLICADO POR:
Angela F.
mayo 15, 2022
I was so excited to get my color and try it out, but after I went through the whole process, there was literally no change at all on my hair. The roots were still grayish and the overall color didn’t change at all. It’s frustrating because I don’t want to over process my hair, so I’ll have to wait 8 more weeks before I try to fix it. It’s especially disappointing because I wanted something fresh for our anniversary, but it is just the same color with roots showing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jan H.
mayo 14, 2022
Hair color
PUBLICADO POR:
Jan H.
mayo 14, 2022
I didn't really care for this hair color. It didn't colr my grey temples & faded quickly while being outside.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maja P.
mayo 14, 2022
Changed
PUBLICADO POR:
Maja P.
mayo 14, 2022
I was really happy with my Custom Colour Set until last one. Just dyed my hair, followed instructions as always and it covered ZERO grey hair. Really disappointed!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Maja! Thank you for contacting us. We are so sorry to hear that your last color didn't meet your expectations. Please check your emails, one of our colorist has contacted you to help you further.
PUBLICADO POR:
Sylvie W.
mayo 14, 2022
Tenue de la couleur
PUBLICADO POR:
Sylvie W.
mayo 14, 2022
Malgré des shampooing pour cheveux colorés, ma couleur n'a tenue que 2 semaines pour 5 shampooings. Déçue.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie W. - Merci beaucoup pour vos commentaires. Après vérification de votre profil, nous constatons que nos experts coloristes ont déjà travaillés avec vous pour ajuster votre coloration sur-mesure. N'hésitez pas à nous contacter si vous avez des questions.
PUBLICADO POR:
Erika D.
mayo 14, 2022
Not the color I expected
PUBLICADO POR:
Erika D.
mayo 14, 2022
My hair is clown wig red. I expected a medium brown copper. Disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erika - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Margarita T.
mayo 13, 2022
Color
PUBLICADO POR:
Margarita T.
mayo 13, 2022
I get medium brown. Now it is coming out red, plus fades out really bad. What's happening 😕
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margarita - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan B.
mayo 13, 2022
Really wanted to like this
PUBLICADO POR:
Susan B.
mayo 13, 2022
Color that was sent did not cover all the greys, mostly on top. Turned a reddish tint, I guess I should of not gone with a little golden. My hair is really dry after coloring. Sent two, can't use the second one.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lora S.
mayo 13, 2022
Wrong color
PUBLICADO POR:
Lora S.
mayo 13, 2022
I have used E Salon for 5 yrs and never had any problems. The last 6 mos, I have been sent the wrong color formula. I have informed E Salon every time and they keep sending me the wrong color formula. It is labeled with the same color formula, but I am mahogany and the color formula has gone from dk brown to light yellow. This is the third time ….
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina L
mayo 13, 2022
Didn’t cover my grays
PUBLICADO POR:
Christina L
mayo 13, 2022
I was disappointed when I colored my hair and still have gray hair right on my hair line which I saturated in color. I have black hair so it really shows and looks terrible. I am really disappointed, going to start my new job with gray hair popping out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anastasiya G.
mayo 12, 2022
Zu viel Violett
PUBLICADO POR:
Anastasiya G.
mayo 12, 2022
Ich wollte Kupfer-Gold und habe etwas zwischen Violett und dunkel Burgund Rot bekommen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anastasiya G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Salome R.
mayo 12, 2022
Pas tout à fait ce que j’attendais
PUBLICADO POR:
Salome R.
mayo 12, 2022
La coloration est jolie mais je m’attendais à plus de reflet bleu. Ils sont inexistants actuellement.
Les racines n’ont pratiquement pas prise alors que la coloration a été appliqué par une coiffeuse..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Salome R. - Merci beaucoup pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour discuter de votre coloration et remédier à cette situation. Nous espérons vous avoir aidé. N'hésitez pas à revenir vers nous si vous avez des questions.
PUBLICADO POR:
JACKIE S.
mayo 12, 2022
like the color However I would like it to be a little more golden and a touch
PUBLICADO POR:
JACKIE S.
mayo 12, 2022
I do like the color. However, after I shampoo twice most of the color is gone. Could the color have a touch of gold and brown
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan R.
mayo 11, 2022
Shame formula has changed
PUBLICADO POR:
Susan R.
mayo 11, 2022
Very disappointed, after using this products.for a couple of years now, i have had 3 subsequent disasters. Contacting the team is terrible and team member very unhelpful and to make matters worse over charged me by £45 and insisted I required to send the my bank statements to prove the money had been taken and not returned .... money back guarantee.... total sham.... be careful folks
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Susan! We are sorry to hear about your personal experience, we'll carefully review your case, and we will contact you to provide a solution and to help you further.
PUBLICADO POR:
Yaële P.
mayo 11, 2022
Commande manquante
PUBLICADO POR:
Yaële P.
mayo 11, 2022
Bonjour, je n'ai toujours pas reçu ma commande du 4 mai
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Yaële P. - Bonjour et merci de nous avoir contactés. Nous vous remercions pour votre patience concernant nos délais de livraison. Nous allons revenir vers vous par email, afin de vous tenir informer de l'avancée de votre commande. Nous restons à votre écoute si besoin !
PUBLICADO POR:
Corinna K.
mayo 11, 2022
Orange
PUBLICADO POR:
Corinna K.
mayo 11, 2022
Leider hab ich orangene Haare am Ansatz der Rest blieb dunkel
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Corinna K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sienna D.
mayo 10, 2022
Colour is nothing like originally planned
PUBLICADO POR:
Sienna D.
mayo 10, 2022
The roots colour has given me a band of light colour which is clearly visible along my parting, then ends colour isn’t copper like at all, it’s red/brown which has actually turned my lighter hair sections a Tully pinkish colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sienna! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Rose G.
mayo 10, 2022
Hair turned pinkish at the roots
PUBLICADO POR:
Rose G.
mayo 10, 2022
My hair at the roots actually turned a dark pink/mauve. Is there another recommendation for a custom color. I was a natural red head growing up, now turning white and can't find the right color in a box to get back to red so was going for a strawberry blonde but if that turns my hair pink, looking for another recommendation.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marguerite L.
mayo 10, 2022
Not the right color
PUBLICADO POR:
Marguerite L.
mayo 10, 2022
Stylist has not adjusted color per request for two orders. 20% red DOES NOT mean 1/20th red by volume. 5% red is not right. I want a change from blond copper to bright red, and the colorist is ignoring me. Bad customer service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marguerite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jen Z.
mayo 9, 2022
not bad
PUBLICADO POR:
Jen Z.
mayo 9, 2022
The Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else.
PUBLICADO POR:
Eve S.
mayo 9, 2022
Not the colour in mind
PUBLICADO POR:
Eve S.
mayo 9, 2022
I was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else.
PUBLICADO POR:
Maren U.
mayo 9, 2022
Abo
PUBLICADO POR:
Maren U.
mayo 9, 2022
Es ist unglaublich schade, dass man hier in eine Abofalle läuft wenn man nicht genau aufpasst.
Ich wollte das Produkt lediglich testen.
Schon alleine deswegen kann man nur einen Punkt vergeben.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maren U. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Petra G.
mayo 9, 2022
Great color, Massive hair loss
PUBLICADO POR:
Petra G.
mayo 9, 2022
The coverage was fine but I experienced so much hair loss immediately after the first and only color treatment. Maybe it’s my age: 60
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Petra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Terri C.
mayo 8, 2022
No customer support
PUBLICADO POR:
Terri C.
mayo 8, 2022
I ordered a color, the “colorist” changed it. I tried the color and didn’t like it. They claim 100% satisfaction but my two attempts to contact customer support have yet to be answered. Now I’m trying to figure out how to cancel, they don’t make it easy. Save your money and try another service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melody H.
mayo 8, 2022
Also having issues with not covering gray
PUBLICADO POR:
Melody H.
mayo 8, 2022
I’ve been using r salon for many years. My roots always stayed the proper color until they grew out. Something has changed, it’s washing off Of the gray really easily now. Considering that over half of my hair is gray at this point that’s not going very well.
Please undo whatever change it was you made. My last few shipments just haven’t worked.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lubna W.
mayo 8, 2022
Didn't work for me.
PUBLICADO POR:
Lubna W.
mayo 8, 2022
Not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lubna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
pamela M.
mayo 8, 2022
Bottle not tightened before shipping, box was leaking, cant use.
PUBLICADO POR:
pamela M.
mayo 8, 2022
Bottle not tightened before shipping, box was leaking, cant use not enough toner. This hasnt happened before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela - We truly apologize that the your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Saliha H.
mayo 8, 2022
Couleur demandée non obtenue
PUBLICADO POR:
Saliha H.
mayo 8, 2022
Hélas un beau packaging mais résultat pas au rdv.
J'ai demandé un cuivré que j'ai l'habitude dz réussir sur ma couleur naturelle et au lieu de ça j'ai obtenu un rouge Carmen pas du tout tendances. Alors que j'ai bien mis en commentaire que je voulais un cuivré lumineux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Saliha H. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Tina P.
mayo 7, 2022
Terrible color and quality. Canceling
PUBLICADO POR:
Tina P.
mayo 7, 2022
The color left my hair dry and brassy. Going back to my original color with Madison Reed. Also company provided no notification of automatic subscription. Support call finally got me resolution but via condescending support rep
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona A.
mayo 7, 2022
Not impressed
PUBLICADO POR:
Fiona A.
mayo 7, 2022
Ordered dark blonde (copper ash) there was definitely copper in there, was hoping for a lovely dark blonde, ended up with Auburn. Was not impressed at all
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Fiona! Thank you for sharing your feedback with us. We are so sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Martha C.
mayo 6, 2022
Went from good 2016 to terrible 2022
PUBLICADO POR:
Martha C.
mayo 6, 2022
Color match is not good. One month it is red, next when I state I DO NOT want red they make it black. Terrible colorists! Now I haven’t even washed it once and the gray is showing and the grays are the ONLY reason I am using this. Totally disappointing!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Martha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Charmel D.
mayo 6, 2022
Getting better
PUBLICADO POR:
Charmel D.
mayo 6, 2022
I like the products and the ease of getting everything all ready measured with instructions. Too light and turning orange after 1 wash.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Charmel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue C.
mayo 6, 2022
Grey
PUBLICADO POR:
Sue C.
mayo 6, 2022
My grey doesn’t cover well. It might last until my second shampoo which is about 6 days.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sue - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susie B.
mayo 6, 2022
Disappointed
PUBLICADO POR:
Susie B.
mayo 6, 2022
I have been using esalon hair color for quite awhile now. Usually I love the results but yesterday when I did my hair, it covered my new growth fine but didn't cover my grays well at all. I did it the same as I always do according to the directions but for some reason in natural light especially I have alot of grays. Normally I love the end color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Moss K.
mayo 6, 2022
Darker than desired
PUBLICADO POR:
Moss K.
mayo 6, 2022
Coverage great, pleasant scent
But color is way darker and more red than copper. Not happy going into summer with such a dark color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Moss - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aga K.
mayo 4, 2022
Nice color but gray wash of quickly
PUBLICADO POR:
Aga K.
mayo 4, 2022
This time I did everything right and I love the color but still it doesn’t cover my greys in front so we’ll. After 2-3 washes I already see a difference in color and greys are coming
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary Ann D.
mayo 4, 2022
I had requested the color to be a little too darker!However it was too dark! Wa
PUBLICADO POR:
Mary Ann D.
mayo 4, 2022
I had requested the color to be a little deeper however it was too dark! Want to change color for next shipment
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Corinne P.
mayo 4, 2022
Moins couvrante
PUBLICADO POR:
Corinne P.
mayo 4, 2022
Déjà la notice explicative était en Allemand!!! Pas très grave mais bon. Les frais de port m'ont semblés très cher! Et pour finir je n'ai fais que les racines et laisser poser le même temps que d'habitude et pourtant un eclaircicement apparaît déjà. Je suis tout aussi étonnée que déçue car j'étais très satisfaites de mes 2 précédentes commandes.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Corinne P. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vos instructions étaient en allemand. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Caroline C.
mayo 4, 2022
Déçue
PUBLICADO POR:
Caroline C.
mayo 4, 2022
Un peu déçue . Un peu terne et un peu clair . Mon rêve un blond cacao glacé 🤩
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Uma R.
mayo 4, 2022
Cancel
PUBLICADO POR:
Uma R.
mayo 4, 2022
Cancel my order
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Uma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fleur D.
mayo 4, 2022
Colis non reçu
PUBLICADO POR:
Fleur D.
mayo 4, 2022
Je n'ai JAMAIS reçu ma dernière commande. Je n'ai non plus de nouvelle de ma réclamation.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fleur M. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que votre commande ne soit pas arrivée. Nous avons répondu à votre email afin de remédier à cette situation. Veuillez consulter vos emails pour plus d'information, nous sommes heureux de pouvoir vous aider !
PUBLICADO POR:
Roiya H.
mayo 3, 2022
Looked great for about 2 weeks
PUBLICADO POR:
Roiya H.
mayo 3, 2022
Then greys started coming through again! I get better and longer coverage with ones I purchase for £7 in the supermarket. I would like a refund and to cancel any future orders.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Roiya H. - Thank you for contacting us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Lori W.
mayo 3, 2022
Last color didn't fully cover gray.
PUBLICADO POR:
Lori W.
mayo 3, 2022
I'm not sure why this last time was different but I was disappointed in the coverage.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim C.
mayo 3, 2022
Doesnt cover gray
PUBLICADO POR:
Kim C.
mayo 3, 2022
This color does not cover my gray hair. Within 2 1\2 weeks the color has ready faded and i need to dye again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Malak F.
mayo 3, 2022
Not what I expected
PUBLICADO POR:
Malak F.
mayo 3, 2022
It's not covering my grey's as I would like and the color doesn't last long. The color isn't quite as I would have liked as it's adding reddish tones to my roots when I would prefer it to be a neutral dark brown.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Malak - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vanessa H.
mayo 2, 2022
Pas la bonne couleur !
PUBLICADO POR:
Vanessa H.
mayo 2, 2022
Impossible de vous envoyer un fichier pour commander la bonne couleur !
C'est dommage de ne pas montrer au client les couleurs (flacon 2) avant expédition alors que j'avais téléphoné pour demander explicitement la couleur que je voulais. Beaucoup de perte de temps. Dommage qu'on ne puisse pas vous envoyer de fichier PDF !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Vanessa H. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne corresponde pas à vos attentes. Nos coloristes vont vous contacter par email afin de vous aider. Vous pouvez également nous envoyer des photos (PDF) par email. À très vite !
PUBLICADO POR:
Vanessa L.
mayo 2, 2022
Way darker than photo
PUBLICADO POR:
Vanessa L.
mayo 2, 2022
My hair is incredibly dark. Instructions were followed to a T. Very disappointed
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jocelyn H.
mayo 2, 2022
Didn’t cover my grays
PUBLICADO POR:
Jocelyn H.
mayo 2, 2022
Didn’t fully cover my grays, kinda disappointed
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Jocelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Aaron D.
mayo 1, 2022
Not pleased
PUBLICADO POR:
Aaron D.
mayo 1, 2022
Did not cover well. Canceled next order, Escalon offered to send a modified replacement free. I never received it.... yet I keep getting emails asking for a review.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Aaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly!
PUBLICADO POR:
Pamela L.
abril 30, 2022
Grey not 100% covered
PUBLICADO POR:
Pamela L.
abril 30, 2022
I love the colour but it did not colour my grey 100%. Would order again though.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Pamela! We are sorry to hear about the grey coverage, and we would love to fix that for you. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Kayleigh O.
abril 29, 2022
To dark
PUBLICADO POR:
Kayleigh O.
abril 29, 2022
I ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you.
PUBLICADO POR:
Carol W.
abril 29, 2022
Terrible Gray Coverage
PUBLICADO POR:
Carol W.
abril 29, 2022
Terrible gray coverage and worse customer service! I will not be back!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Geneviève D.
abril 28, 2022
mécontente
PUBLICADO POR:
Geneviève D.
abril 28, 2022
j'ai demandé un blond cuivré et je me retrouve avec un châtain très foncé.. vraiment déçu.
le 28 avril 2022
je reviens vers vous car vous avez laissé un message me demandant de vous rappeler, j'ai essayé mais il est indiqué que vos êtes fermé. Je suis en attente de ma couleur. merci de me rappeler si vous souhaitez des précisions ...
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