Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cynthia - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marsha S.
agosto 5, 2022
Turned blond highlights green
PUBLICADO POR:
Marsha S.
agosto 5, 2022
Color turned blond hi lights greenish under indoor lights. Did not cover grays after 2nd wash. Still has greenness color. Does not look good. Will be getting professional color correction as soon as my hair regains a better not so dry texture.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Marsha - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Laurie J.
agosto 4, 2022
Be cautious
PUBLICADO POR:
Laurie J.
agosto 4, 2022
The first time, turned my dark blonde hair orange and the color they sent to fix it, made it worse. Then they sent a cure all color to help that and I have given up, I will just have to live with orange hair, until I can get to a salon. It may work for many people but for a few of us, this is a disaster. An orange disaster.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out!
PUBLICADO POR:
Funmilayo M.
agosto 4, 2022
Incorrect
PUBLICADO POR:
Funmilayo M.
agosto 4, 2022
The color was darker than my ends were and ultimately not the color I wanted or expected. It set my hair coloring journey back.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Funmilayo - Thank you for your feedback on your color. We are sorry to hear that your color formulation came out darker than you were expecting. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Bonnie G.
agosto 4, 2022
Not happy
PUBLICADO POR:
Bonnie G.
agosto 4, 2022
Hi there,
I was so excited to try this product, when I finally did, I was disappointed. I have been coloring my own hair for years so I'm not a novice. After mixing and leaving it on the required time, LOTS of gray did not cover at all. Not just round my face, but top area and well- several areas. I have one more kit to try- and will see if it was me or maybe a bad kit, but for now sadly disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bonnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer M.
agosto 4, 2022
To bad it’s not as good as it looks
PUBLICADO POR:
Jennifer M.
agosto 4, 2022
Prettily packaged, convenient instructions, however I found that the product itself is just a new hip version of what you can buy at your local drugstore. From natural dk golden blonde to brass when it was supposed to be beige blonde.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Again, we appreciate you sharing your feedback with us.
PUBLICADO POR:
Beverly B.
agosto 4, 2022
Did not work
PUBLICADO POR:
Beverly B.
agosto 4, 2022
Nice packaging, but color did not take on my hair. I want to cancel, but I cannot find that option on the eSalon website.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Beverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie T.
agosto 4, 2022
Complete package
PUBLICADO POR:
Stephanie T.
agosto 4, 2022
I received my first esalon package and everything was included which was awesome. The coloring process was straight-forward as I have colored by hair in the past. The gloves were sturdy, the smell wasn’t too loud and the shampoo made my hair really soft. Unfortunately, the dark brown only darkened my gray roots to medium brown….leaving an obvious line of demarcation. I wear a center or side part most days. NOT a good look. I’ll probably go back to purchasing my color from Sally’s.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Deb H.
agosto 4, 2022
From a lovely mixed shade of silver to dull brown
PUBLICADO POR:
Deb H.
agosto 4, 2022
I asked for my silver to be blended where it was darker. I wanted it to look natural and the colors to blend gradually. I didn't ask for coverage. A medium blonde was picked. My hair was a flat shade of dull brown. Ash was sent to correct it. I cried. Then it was a mousey shade of sorta purple-looking brown. I would have liked the purple without the brown! I was never consulted, so why this shade was chosen I don't know. The end result was $150 out of pocket to have the color bleached out and 3 hours of time I didn't have. Oh, I also spent 30 on a shampoo to pull the crappy color out. That only made it look flatter prior to the ash. I would try Madison if I was going to advise anyone to do this. But you won't print that. You have my address if you wish to reimburse me or send me product to compensate me for this miserable experience. I won't post the pictures on Instagram. I will at least do you that kindness. I don't feel I was treated with much compassion.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Deb - We’re so sorry to hear that you were disappointed by the results of your color applications. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tarunaben P.
agosto 3, 2022
Not happy with the colour
PUBLICADO POR:
Tarunaben P.
agosto 3, 2022
I am extremely disappointed with the results of the colour.
It wasn't working on my hair even not on my route.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tarunaben P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Sheila H.
agosto 3, 2022
Hair color
PUBLICADO POR:
Sheila H.
agosto 3, 2022
My hair turned out with an orange tint. I am totally unhappy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Maryann J.
agosto 3, 2022
Color
PUBLICADO POR:
Maryann J.
agosto 3, 2022
Color was dark brow with no red. I am very upset with color. You must resend med auburn or lighter color to lighten color!! Also I have baby fine hair. Maryann
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Maryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. We appreciate you reaching out!
PUBLICADO POR:
Yvette C.
agosto 2, 2022
Does not cover my grays
PUBLICADO POR:
Yvette C.
agosto 2, 2022
This is a great product however does not work on my grays.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Yvette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
GM M.
agosto 2, 2022
Last 2 colors horrible
PUBLICADO POR:
GM M.
agosto 2, 2022
The last 2 colors have been horrible.
2 ago my hair was orange. The last one was recommended to change to strawberry blonde. Since I let the last color grow out I had at least 1.5 or 2 inches of roots. Applied the strawberry blonde all roots turned almost white and long hair some reddish color. So last 2 colors should be free and credit applied to my cc. FYI, sent in almost a dozen pictures prior to strawberry blond color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
GM - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color has not met your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dianne G.
agosto 2, 2022
Custom Color Set
PUBLICADO POR:
Dianne G.
agosto 2, 2022
I hate my color! Way too dark and not what I wanted at all! I now have dark brown hair & red highlights. I wanted medium golden brown with golden blonde highlights. I am mad I spent my money on this color and will be canceling my account
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Dianne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out.
PUBLICADO POR:
Marielena P.
agosto 2, 2022
Terrible issue
PUBLICADO POR:
Marielena P.
agosto 2, 2022
I loved this company and the product since I started using at the start of the pandemic but for the past 3 months I have been having issues with coverage of my grays. I changed my color a couple of times, but the last time I received my order the bottle exploded in my bathe when I mixed it!!! The bottle erupted like a volcano!!! It went all over my bathroom wall, the light fixture, the toilet, my ceiling and all over my bathroom curtain. I called to complain and they offered me two free colors and the emailed me “instructions on how to get the stains out”!!! My toilet is ruined, not even with bleach I could take stains out!! My walls were ruined because paint was blurred after I tried to take the hair color out and I had to throw out my bathroom curtains because not even bleach took out the stains!! I complained about this and no one from this company has had the courtesy to even offer an apology. I have pics and videos that I sent to them and nothin and never mind my ceiling!! Is ruined!! Thank god it did explode on my face!!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marielena - I am so sorry to hear about your experience with our hair color. We have just reached out to you via email. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara W.
agosto 2, 2022
Skip this go to a salon
PUBLICADO POR:
Barbara W.
agosto 2, 2022
Matching a color over the internet is not a good idea. I specified that I was coloring over highlights I followed the directions but my hair was not dark brown it turned black.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tammy R.
agosto 2, 2022
Hair color
PUBLICADO POR:
Tammy R.
agosto 2, 2022
The color was not bright enough made my hair more darker than more lighter than I wanted it I wanted it more brighter
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tammy - We are sorry to hear that your color came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
ANNA G.
agosto 1, 2022
Shampoo colorante!
PUBLICADO POR:
ANNA G.
agosto 1, 2022
Pessimo acquisto, equivale ad uno shampoo colorante da supermercato...per niente una tinta su misura
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Anna - Grazie per aver condiviso la sua esperienza con noi. Siamo spiacenti che il colore non sia stato di suo gradimento e saremmo felici di apportare delle modifiche, affinché le corrisponda appieno. Non dimentichi che saperla soddisfatta del suo colore è fondamentale per noi. Il nostro team la contatterà a breve via email, grazie ancora per la sua recensione!
PUBLICADO POR:
Stephanie S.
agosto 1, 2022
Won't cover gray
PUBLICADO POR:
Stephanie S.
agosto 1, 2022
I have colored my hair for years but this brand won't color my grays.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - We truly appreciate your feedback! We're so sorry your grays were not covered. Upon reviewing your profile, we see that you have already called in and spoke with one of our Client Service Representatives to discuss this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jody C.
agosto 1, 2022
Just wrong!
PUBLICADO POR:
Jody C.
agosto 1, 2022
Wrong color. Wanted red for all-over and they sent root touchup for my existing hair color. Waste of time and money. Why would I touch up roots on a color the same as my natural hair? I needed to cover gray and thought it would be fun to try going red.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina E.
agosto 1, 2022
Unforgivable!
PUBLICADO POR:
Christina E.
agosto 1, 2022
You messed up my hair color! My hair is dark brown now!!!! How did you mess this up? It's always been medium blonde!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to help!
PUBLICADO POR:
Ally S.
julio 31, 2022
Nothing like the picture
PUBLICADO POR:
Ally S.
julio 31, 2022
I ordered a dark auburnish color and now my hair is almost black
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Ally - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Holly W.
julio 31, 2022
Ruined my hair with ugly orange roots
PUBLICADO POR:
Holly W.
julio 31, 2022
Zero stars…Ruined my hair…
I ordered my color, neutral dark brown 3.5 NN, with the assistance of one of eSalons’ consultants.
I used the incredibly runny and watery solution following the instructions. I self color my hair every month so this wasn’t a new thing for me.
After about 15 minutes, it had dried my roots up to 1.5 inches of hair, a horrific l bright orange.
I looked crazy for a couple weeks while I let my scalp recover. Then, I went crawling back to Madison Reed.
I forgot this was a subscription service too. So I was charged for another batch. I hope I can stop them before the ship it as I will just throw it away.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Holly - We’re extremely sorry to hear that you were disappointed by the results of your color application and your overall experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Daniela B.
julio 31, 2022
Product quality could be better
PUBLICADO POR:
Daniela B.
julio 31, 2022
The color looks good but the product dries out the hair too much. I also noticed fine hair loss around the hairline. I'm taking a break and trying out other products to see how it goes.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Daniela - We’re truly sorry to hear that the product dries out your hair and that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Felicia F.
julio 31, 2022
Exploded and didn’t work
PUBLICADO POR:
Felicia F.
julio 31, 2022
I followed the directions but it didn’t work. My hair is not cute right now. Some of it got super red and some of it didn’t change at all. The worst part was both bottles exploded everywhere. It sprayed out of the bottle so fast and strong as soon as I opened it. It’s on the floor, ceiling, cabinets, chairs, literally everything. It stained so much. I wanted it to work so bad but sadly didn’t
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Felicia - We’re so sorry to hear that you were disappointed by the results of your color application and your overall first experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Charmaine C.
julio 31, 2022
Did not color gray
PUBLICADO POR:
Charmaine C.
julio 31, 2022
I am darkest brown yet my roots are Brassy light brown. Horrible gray coverage. Canceled my subscription.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Charmaine - We truly appreciate your feedback and are so sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer B.
julio 30, 2022
Love the color, not the price
PUBLICADO POR:
Jennifer B.
julio 30, 2022
I love the color chosen for me. However for the price I would think it would work as good as the brands you can get in the store but I have not seen that. I have colored my hair three times and last two times there is a spot that didn't get colored though I know it was saturated with color. Then the price is a bit high for what you get, though price could be worse.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We’re sorry to hear that your hair was not fully covered by your color as expected! Your order is fully backed by our Color Happiness Guarantee, and we have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Raquel R.
julio 29, 2022
Did not work for me!!
PUBLICADO POR:
Raquel R.
julio 29, 2022
Let me start by saying loved the packaging and how quickly it arrived. Also loved the stain guard in the kit and the fact it comes with everything you need. However the golden black does not cover the grays just makes them an awful orangy brassy color. Would not recommend for anyone who has black hair and grays.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out.
PUBLICADO POR:
Isabel B.
julio 28, 2022
Bought on credits
PUBLICADO POR:
Isabel B.
julio 28, 2022
I bought this after being given some credits due to other products not working … i thought hair dye would actually work and going from a light blonde i wanted it more ashy but instead my hair went GINGER??? how does ashy blonde turn out ginger?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Isabel! Thank you for taking the time to share your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Mary_D.
julio 28, 2022
Not so much GRAY coverage!
PUBLICADO POR:
Mary_D.
julio 28, 2022
Overall easy process but leaves very severe stains like no other. Opened bottle to mix the color in but seal went flying and some of developer ran out.Never had that happened.Not a biggie but still.After keeping on for 45 mins even per instructions to leave on for 20 min the grays were not covered well. I do thank the colorist for the mix but something was not delivering to satisfaction. For all those reasons I gave 3⭐️ Happy for the ladies that colors work for.( Maybe not meant for all hair types, maybe works better for lighter hair colors!)🤷🏻♀️
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes out for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Danielle S.
julio 28, 2022
Okay
PUBLICADO POR:
Danielle S.
julio 28, 2022
Colour is nice especially in natural sun light, however only really showed up on parts of hair that was already lighter from previous dye (different brand) Doesn't really show on new growth. So not sure if it would work if my hair wasn’t already dyed. My hair can be quite stubborn to take to dyes though because it’s dark brown and thick. It might have been better if I used the bottle for the ends all over
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Danielle! Thank you for sharing your experience with us. We are sorry to hear that the color didn't come out as expected. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Carrie C.
julio 28, 2022
Color
PUBLICADO POR:
Carrie C.
julio 28, 2022
I sent a photo along with a message of the color I wanted. Red not burgundy most purple. I truly believe that no one looked at the photo or message. Very disappointed!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara B.
julio 28, 2022
Delai de livraison extrêmement long
PUBLICADO POR:
Barbara B.
julio 28, 2022
Bonjour
Impossible d'avoir un service client sur le site
Le délai des commandes est insupportable
Commande passée le 20 juillet nous sommes le 28 est toujours rien ....
Ce n'est pas la première fois
Sachant que je paye les frais de port j'attends un délai de 3j max
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Barbara - Merci de votre partage. Nous sommes désolés pour tout inconvénient que cette situation a occasionné ; nous livrons de Londres, et les transporteurs peuvent avoir besoin jusqu’à 12 jours ouvrables pour la livraison car il y a des contrôles à la douane franco-anglaise. Nous sommes aussi désolés que vous n'arriviez pas à vous mettre en contact avec nous ; pour tout renseignement ou assistance, on peut être contacté par email à [email protected] ou, gratuitement, au numéro 0800 94 50 55. Notre équipe vous contactera par email avec plus d'informations sur votre commande, merci pour votre confiance et patience !
PUBLICADO POR:
Ashley P.
julio 27, 2022
My hair didn't take at all. Even the natural root.
PUBLICADO POR:
Ashley P.
julio 27, 2022
I followed the instructions to the T and waited and rinsed as told. The product didn't take to my hair at all again. I thought I'd give it a second try but same outcome.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us another chance to get it right. Happy Coloring!
PUBLICADO POR:
Beverly C.
julio 27, 2022
Wrong color - again
PUBLICADO POR:
Beverly C.
julio 27, 2022
This is my 3rd box where my roots are very red/brown instead of soft black. There was a time when esalon got it right each time but even with the last correction, my roots aren’t soft black like the rest of my hair. :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Pankaja R.
julio 27, 2022
Grays not covered
PUBLICADO POR:
Pankaja R.
julio 27, 2022
I followed the instruction and was disappointed as the grays were not covered. I have forever colored my hair at home and tried various over the counter hair color product. Since this claimed to be different I was looking forward for a positive experience but to no avail.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lee H.
julio 27, 2022
Still not sticking.
PUBLICADO POR:
Lee H.
julio 27, 2022
I’ve followed instructions to the letter all 3 times and my hair is still grey. The product is just not working for me. Trying to find how to cancel subscription but it’s really not easy to do so. The colour itself is fine just not working for me.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lee! We are truly sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Fran H.
julio 26, 2022
Color turned way too dark I had to go buy color remover
PUBLICADO POR:
Fran H.
julio 26, 2022
I had to go to Walgreens and get color remover to get the way too dark brown removed. This did not happen with the color kit I received before this kit. I can't afford mistakes 😢 like this last experience. I wrote to you abt my pkg being unusually late and it was damaged, scrunched up when it arrived. I was very very surprised. It wasn't bad enough to not open but clearly not in good shape. The previous experience was excellent. Sorry I can't afford these issues. Stopping any continued orders.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Fran - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sofia M.
julio 26, 2022
Hat wieder nicht geklappt
PUBLICADO POR:
Sofia M.
julio 26, 2022
Sehr dunkel , entspricht nicht meinen Erwartungen!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sofia M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Evelyn S.
julio 26, 2022
didn’t cover gray
PUBLICADO POR:
Evelyn S.
julio 26, 2022
smelled bad and strong but still didn’t cover grey.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
McClelland K.
julio 25, 2022
No longer covers ANY gray
PUBLICADO POR:
McClelland K.
julio 25, 2022
I only have a handful of gray hairs and this hair color does NOT cover gray. I don't know if the formula has changed because it used to but it does not any longer. After "coloring" my hair with ESalon, I had to purchase a store bought root cover up to do the job. Not paying more than double for it not to do a darn thing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
McClelland - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
BEVERLY K.
julio 25, 2022
Como wand where have you gone?
PUBLICADO POR:
BEVERLY K.
julio 25, 2022
Love all the products & especially the copper Camo Wand. Super easy to use, color stays until washed, but I haven't seen it available for quite some time :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
BEVERLY - We’re pleased to hear that you’re enjoying your eSalon color and products! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stacy E.
julio 25, 2022
Very hard to do alone
PUBLICADO POR:
Stacy E.
julio 25, 2022
Found to be very difficult to use. Followed every step in the video after reading instructions throughly. Not happy with over all color until after a week of washing the pink tint out of it
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy S.
julio 24, 2022
Very Disappointed
PUBLICADO POR:
Kathy S.
julio 24, 2022
I was disappointed that most of my gray hair is still visible after using your product. The coloring did cover some of my gray hair, but most of it is still gray and I followed the directions by the book. Very dissapointed
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Shel J.
julio 24, 2022
Nice color
PUBLICADO POR:
Shel J.
julio 24, 2022
I liked the color, initially it looked great. After 5 days, I began noticing the greys peaking out, or the new color on my roots was fading back to grey. I have very stubborn, hard to cover, grey hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Shel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jenna E.
julio 22, 2022
Not for blondes
PUBLICADO POR:
Jenna E.
julio 22, 2022
I have used e-salon twice now & sadly will not be using again. I have darker blonde hair which lightens very easily. I was hoping that using e-salon would help me maintain a blonde I love, but it wasn't in the cards. The first color made my hair almost grey-green at the ends (too ashy of a color). I requested an adjustment & the new color is more yellow then blonde and does not look natural at all. Everyone who I spoke to was super friendly though, and the boxes were delivered nicely with easy instructions - I just think my hair needs a different system to achieve a color I am happy with.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kim L.
julio 22, 2022
This one didn't do the job
PUBLICADO POR:
Kim L.
julio 22, 2022
I wanted to note somewhere that this color formula just didn't cut it this time around. While it got rid of my dark dark roots it did not cover up my grey. Most my grey is at the hair line around my face and I think this formula was just too light in the blonde category to be able to get rid of the silver/grey hairs around my face. Just want to make a note for next time so I don't order the same formula again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Catherine T.
julio 21, 2022
Déçu
PUBLICADO POR:
Catherine T.
julio 21, 2022
Je suis déçu malgré un packaging et un produit qui me semble parfait. La couleur ne correspond pas à ce que je voulais.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine T. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire !
PUBLICADO POR:
Waleska A.
julio 21, 2022
They don’t covered my hair gray
PUBLICADO POR:
Waleska A.
julio 21, 2022
I applied the color and wait for 45 minutes and they don’t covered my gray hair, by other way my hair was so soft
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Waleska - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mariel P.
julio 21, 2022
Color way off ...
PUBLICADO POR:
Mariel P.
julio 21, 2022
While I had agreed to try this color .. I had not agreed to monthly auto ships . I will be returning this color and reporting the consonant to the Better business bureau .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We’re so sorry to hear that your color didn't turn out as expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly value your feedback.
PUBLICADO POR:
Laura C.
julio 21, 2022
Welcome to blorange.
PUBLICADO POR:
Laura C.
julio 21, 2022
My hair looks like a basketball after using this product. The neutralizing rinse that I also bought? Does nothing to assist. It'd be funny if I didn't look like Tigger right now.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to assist!
PUBLICADO POR:
Suzanne R.
julio 20, 2022
Not getting grey coverage
PUBLICADO POR:
Suzanne R.
julio 20, 2022
I'm not getting the grey coverage, once i color it shows I've color everywhere, but once I wash out the color after 35 mins to 1 hr., it still shows grey around my face and temples. I've tried the spray Camo Mist copper strawberry and it just shows like I sprayed red dye around my temples, so I'm ordering another spray hopefully with more of a golden tone than just red dye, BUT IS THERE ANYTHING THAT CAN TAKE CARE OF THE GREW AROUND MY TEMPLES AND FACE THAT WILL LAST LONGER THAN 1 WASH???????????
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Suzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application and by the Camo Mist in your previous order. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susan G.
julio 20, 2022
Not even close to dark brown
PUBLICADO POR:
Susan G.
julio 20, 2022
They adjusted it and it still is not 'dark' brown. They are playing games with loose definitions. Maybe they are trying to save on expensive ingredients like pigments. Go to the salon ladies.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
John W
julio 20, 2022
Very Disappointing
PUBLICADO POR:
John W
julio 20, 2022
I have coloured my hair many times and always do the safety tests . Since using this product my hair is dry and matted despite using a top quality conditioner. My scalp is also uncomfortable at times . The colour is also poor with elements of yellow and is patchy in places. I carefully followed all the instructions to the letter. Extremely disappointed and hope it grows out asap
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello John - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leanne D.
julio 19, 2022
Looked patchy and didn't cover my grey
PUBLICADO POR:
Leanne D.
julio 19, 2022
I have some grey hairs, not too many but this colour didn't seem to cover them. I want to give e-salon another try and hope that it's better this time around.
The packaging was gorgeous.
I also worked with different timings until my greys were covered but it didn't seem to work and I'd prefer to have my hair dark brown without the mahogany.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Leanne! We are sorry to hear that your color didn't meet your expectations. Please check your emails, your colorist will be in touch to provide a solution.
PUBLICADO POR:
Gwyneth F.
julio 19, 2022
Not good
PUBLICADO POR:
Gwyneth F.
julio 19, 2022
No grey coverage after 4 days
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Hi Gwyneth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Bethany G.
julio 18, 2022
Color Too Dark
PUBLICADO POR:
Bethany G.
julio 18, 2022
Color was too dark. When I reached out to ask why it was so different from my first order, I was told my first order had extras that would add on $20-25 per order — which makes it far closer to a salon color cost.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Bethany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha J.
julio 18, 2022
The color was not as I expected
PUBLICADO POR:
Samantha J.
julio 18, 2022
The color didn’t do anything except make my hair brassy and dried my hair out really badly. Very disappointed since I usually do my hair at home and wanted to give this company a try
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Samantha - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Janie M.
julio 18, 2022
Wrong color
PUBLICADO POR:
Janie M.
julio 18, 2022
The color you sent me did not come close to covering my gray and I’m very disappointed. I thought I made it clear that covering my roots was most important.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Janie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
ANNETTE L.
julio 18, 2022
Hair color
PUBLICADO POR:
ANNETTE L.
julio 18, 2022
1st time user - ordered #4913360 - not to happen with color, it turn out to be honey brown not medium brown.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Annette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle O.
julio 18, 2022
box was damaged on arrival
PUBLICADO POR:
Michelle O.
julio 18, 2022
I enclosed pictures of the damage box very dissatisfied considering this was my first order. Sincerely Michelle orcutt
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Missi J.
julio 17, 2022
Not as happy as I use to be
PUBLICADO POR:
Missi J.
julio 17, 2022
I loved my product until lately. Doesn't seem to cover the gray like it use to and isn't as much product
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Missi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Martina H.
julio 16, 2022
Not full grey coverage
PUBLICADO POR:
Martina H.
julio 16, 2022
Didn't like the color and hardly any grey was covered. For the price, I'd expect more
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marsha S.
julio 16, 2022
Coverage of product
PUBLICADO POR:
Marsha S.
julio 16, 2022
The last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jo B.
julio 15, 2022
Disappointed!
PUBLICADO POR:
Jo B.
julio 15, 2022
I've been a customer for years and I never really had an issue until lately. The color seams to fade quickly but it also doesn't seem to be grabbing or holding onto the hair it has been applied to. The color now doesn't have that shine to it anymore. I have complained for the last 6 months and have been working with them to get a better color out to me, I have even sent photos with the right color to them. Unfortunately, the color I get back isn't even close and within a week or two has lightened up to a nasty puke Orangie/yellow color. As far as it does not stay on my hair, they just print in my instructions to leave it on 10 minutes longer. I've done that and knew that's not the answer. I will give them one more try and if it hasn't gotten better, I will cancel my membership.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We sincerely appreciate your customer loyalty over the years and we will be reaching out to you to make this right!
PUBLICADO POR:
Mary H.
julio 15, 2022
Started foaming uncontrollably
PUBLICADO POR:
Mary H.
julio 15, 2022
Color didn't cover gray at all and the bottle started foaming out in some sort of chemical reaction. Definitely don't want that on my head! Made a terrible mess!!! I hate this product!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Betty W.
julio 14, 2022
Color didn’t last
PUBLICADO POR:
Betty W.
julio 14, 2022
The color did not last and did not cover the gray.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Betty - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Barbara R.
julio 13, 2022
Too red
PUBLICADO POR:
Barbara R.
julio 13, 2022
I am so disappointed in my hair color this time it is
too red and very brassy. It looks horrible !!!! In all
The years I have used you I have used I think I will
have cancel future orders
Barbara Rooney
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Dee H.
julio 13, 2022
Orange!
PUBLICADO POR:
Dee H.
julio 13, 2022
I was excited to try this product after reading such great positive reviews.
I went through the process and followed directions to a tee! My hair was not blonde, but a hue of orange!
I let the team know and said they would adjust the color and I need to follow directions. Hmmmm, what I did. Anyway,
I received an email that my order was about to ship, so I hopped on line and skipped to the next shipment. Received an email a few days later that they had sent my color and charged me! I don't want your products! They don't work
Called customer service, she said I did not cancel shipment( what!) But when I receive it, I should send it back and when they receive it I would get a refund.
100% guarantee, I think not
I'll rather spend $ at a salon thank you
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Dee- We’re so sorry to hear that you were disappointed by the results of your color application and experience. Upon reviewing your account, we can confirm that your processing date was set for July 12th and had not been adjusted or canceled prior to that date. We do apologize for any confusion this may have caused you. Thanks for giving eSalon a try!
PUBLICADO POR:
Laurie M.
julio 13, 2022
Horrible Again
PUBLICADO POR:
Laurie M.
julio 13, 2022
The color adjustment turned my blonde hair almost black and had to go to salon for color correct
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We can confirm your Color Plan has been turned off. If you need anything else, we're always happy to help. Thanks for giving eSalon a try.
PUBLICADO POR:
Elizabeth L.
julio 13, 2022
Hair color
PUBLICADO POR:
Elizabeth L.
julio 13, 2022
It didn't change the color of my hair and what it did change it looks aweful if I would have looked into it more I would never had ordered it. I was so looking forward to my hair looking nice without paying a arm and leg for it now I have spent money for nothing but aweful looking hair
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carm L.
julio 12, 2022
Faded way too fast!
PUBLICADO POR:
Carm L.
julio 12, 2022
Have you changed something? This last order I used started fading after just 2 weeks and now 1 month later I have brassy, faded red highlights that are not attractive! I never had this happened before with earlier applications, but it has happened with the last 2 hair color orders. Not happy with this applications at all. 😔
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Carm - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Gabriele W.
julio 12, 2022
leider viel zu grell
PUBLICADO POR:
Gabriele W.
julio 12, 2022
Farbe ist leider viel zu sehr abweichend und zu grell
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriele W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lisa C.
julio 12, 2022
3 toned hair
PUBLICADO POR:
Lisa C.
julio 12, 2022
After my partner coloured my hair as written in the instructions, my hair ended up being 3 different colours. I found the texture of the cream nice and thick, and the colour in the bowl was beautiful, but unfortunately my hair wasn't happy and looked awful. So I now need to go back to my box colour hair dye.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa! Thank you for contacting us. We are so sorry to hear that your hair color results weren't as expected. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Robin B.
julio 12, 2022
Shocking
PUBLICADO POR:
Robin B.
julio 12, 2022
I used coloring as per instructions and my hair turned out orange. Have to find a way to get it out
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and can't wait to make things right.
PUBLICADO POR:
Kathy H.
julio 11, 2022
Color was way off
PUBLICADO POR:
Kathy H.
julio 11, 2022
Loved the packaging and instructions. But the color was off and basically just didn’t cover the gray at all.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cissy E.
julio 11, 2022
Chicken
PUBLICADO POR:
Cissy E.
julio 11, 2022
I was afraid to do it so have not yet
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Cissy - Thank you for reaching out to us here at eSalon! We are so sorry to hear you were afraid to use your eSalon Custom Color. We want to work with you to have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
penny J.
julio 11, 2022
Just colored
PUBLICADO POR:
penny J.
julio 11, 2022
I have grays showing still. What a waste of time. Freshen my color but not my important front roots took!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Penny - We’re sorry to hear that your hair color is not covering grays as expected. Our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhoda L.
julio 10, 2022
Color very dull
PUBLICADO POR:
Rhoda L.
julio 10, 2022
It covered the grey but the color was very drab and dull.
I expected more. I will not be ordering any more color.
I also broke out in hives.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Rhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joy H.
julio 10, 2022
What happened?
PUBLICADO POR:
Joy H.
julio 10, 2022
I never write a bad review, but my last order was a nightmare. My developer was open and leaking, and after coloring my hair, it was dull with no color at all. I went to my stylist a day after I colored and she commented on how dull the color was… I had just colored it the day before. I’m usually very happy with my color, but something was wrong with my order. Esalon is not the same….
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Joy - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte E.
julio 8, 2022
Just ok
PUBLICADO POR:
Charlotte E.
julio 8, 2022
It wasn’t bad but it also wasn’t good. My colour turned out a bit orangey and not what I was expecting. Everything else was good and the packaging was really nice.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Charlotte - Thanks so much for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Zahra K.
julio 8, 2022
No gray coverage
PUBLICADO POR:
Zahra K.
julio 8, 2022
Although it was a nice package, that makes me feel like a salon hair color, the gray coverage was awful, so my gray hair did not get the color as well as my natural hair. The product was soft and gentle on my hair so no damage but no coverage, therefore I do not recommend it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Zahra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexandra L.
julio 8, 2022
Nur kurzzeitiger Effekt
PUBLICADO POR:
Alexandra L.
julio 8, 2022
Leider ist die Farbe wieder komplett herausgefallen. Es sollte eine Farbkorrektur sein um den rot/Gold Ton zu entfernen. Jetzt ist er nach nur 4 Wochen wieder komplett da. 1. Färbung war vom Farbton perfekt. Ich war begeistert. Zweite komplett anders und das bekomme ich jetzt nicht mehr weg. Die dritte hatte nur einen kurzfristigen Effekt der nicht so war wie die erste Färbung. Er hat lediglich eine Farbe darüber gelegt um den goldTon zu neutralisieren, die mit jeder Haarwäsche mehr und mehr heraus viel. Schade. Ich bin sehr enttäuscht darüber. Und es ärgert mich , da ich meine Haare wachsen lassen wollte und jetzt das Gefühl habe um den Ton wieder neutral zu bekommen… sie abschneiden zu müssen.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Megan M.
julio 7, 2022
Didn't do anything at all to my hair whatsoever
PUBLICADO POR:
Megan M.
julio 7, 2022
Nothing. Failed entirely. Just removed some condition, no change in colour.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Megan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gloria S.
julio 7, 2022
Seit 2019 Kundin, aber leider seit der letzten Bestellung sehr unzufrieden
PUBLICADO POR:
Gloria S.
julio 7, 2022
Ich bin seit 2019 Kundin mit einem Flex Abo und war bisher auch sehr zufrieden. Leider war ich mit dem letzten Farbset sehr unzufrieden: Die Farbe war eher wie eine Tönung, d.h ich musste nach 2 Wochen wieder nachfärben, das Shampoo roch sehr perfümiert, ebenso wie die mitgesendete Spülung. Zum Glück hatte ich noch ein älteres Farbset von Esalon auf Vorrat, welches noch die alte Qualität hatte.
Ich werde mir die nächste Lieferung von Esalon genauer anschauen und schauen, ob die Qualität wieder stimmt und die Farbe wieder länger hält. Andernfalls muss ich wohl mein Abo kündigen.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gloria S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Roselen G.
julio 7, 2022
Bad hair dye
PUBLICADO POR:
Roselen G.
julio 7, 2022
This was a total fail, I asked to lower the copper and I have copper hair on my roots since it was retouch. Blond highlights and golden brown hair. I have to spray my hair with brown spray so I won’t color again and damage it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Roselen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Olga A.
julio 7, 2022
Formula changed???
PUBLICADO POR:
Olga A.
julio 7, 2022
I don’t know if they change the formula but my gray is not covering all the way, this is the second box I’m using having same issue
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Olga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Vanessa B.
julio 5, 2022
Did the formula change?
PUBLICADO POR:
Vanessa B.
julio 5, 2022
I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
soundaram R.
julio 5, 2022
Last product was not good
PUBLICADO POR:
soundaram R.
julio 5, 2022
I have been disappointed by the last shipment. The color faded off within 8 days revealing my grey hair. I don't know if the product was defective or the quality has come down. Wondering if I should continue this at all!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Soundaram - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claudia M.
julio 5, 2022
Farbe
PUBLICADO POR:
Claudia M.
julio 5, 2022
Die Farbe war mir zu hell , aber das ist nicht das Problem, das kann man bei der nächsten Bestellung ändern.
Mein Problem ist das sich die Farbe sehr schnell auswäscht und man schon wieder färben muss, weil es sonst unmöglich aussieht.
Ich werde es noch einmal versuchen, sollte es wieder so sein, dann werde ich hier leider nicht weiter bestellen.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Andrea L.
julio 5, 2022
No Color Difference
PUBLICADO POR:
Andrea L.
julio 5, 2022
I ordered an intense pearl shade for my brown hair. It’s currently caramel colored from 30V creme lightening in my previous dyes. I wanted a nice deep purple shade and that’s what it looked like in the visual example. The dye itself looked purple, however, it provided no purple shades whatsoever to my hair. I’m extremely disappointed as Iw as excited to have a nice hair dye that wouldn’t fade just by one beach day.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Andrea- We are very grateful for your feedback. Upon reviewing your profile, we see that you have already sumbitted your concerns and one of our Color Experts will begin adjusting your formula when your next order begins to process on August 22nd. If you'd like your order sent sooner than that feel free to let us know! We look forward to continuing working with you. Thanks for choosing eSalon!
PUBLICADO POR:
Jamie V.
julio 5, 2022
Sub-par grey coverage
PUBLICADO POR:
Jamie V.
julio 5, 2022
I used my latest product on Sunday July 3rd, I followed the instructions and today July 5, I see grey. I like the color and I like the packaging but since grey coverage is the reason I color my hair, I can’t see a reason to continue my patronage.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diana H.
julio 5, 2022
Did not cover any gray!!
PUBLICADO POR:
Diana H.
julio 5, 2022
Did not cover any gray!! Need to change the color do not send again NEED refund
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nicole B.
julio 5, 2022
Shampoo und Conditioner Rezeptur Änderung
PUBLICADO POR:
Nicole B.
julio 5, 2022
Die Rezeptur von Shampoo und Conditioner hat sich geändert. Haare sind strohig, glänzen nicht und nicht weich und geschmeidig wie sonst. Duft der beiden Pflegenittel ist sehr unangenehm.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Aurelie P.
julio 4, 2022
Belle couleur
PUBLICADO POR:
Aurelie P.
julio 4, 2022
Très belle couleur et pratique grâce à l’abonnement cependant gros bémol sur l’odeur de la coloration. Ça pique les yeux tellement elle sent fort.. c’est la seule chose à revoir dans votre formule.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurelie - Merci de votre partage, nous sommes ravis que l'abonnement et la couleur vous conviennent, cale nous fait énormément plaisir ! En même temps, nous sommes désolés pour la gêne occasionnée pendant l’application de votre coloration, et nous vous remercions d’avoir partagé vos avis ; ils nous permettent d'améliorer constamment notre service et nos produits ! Nous vous avons aussi envoyé un email avec plus d'informations concernant l'odeur. Merci encore de votre partage !
PUBLICADO POR:
Antoinette B.
julio 4, 2022
Sensitive scalp
PUBLICADO POR:
Antoinette B.
julio 4, 2022
Your products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try!
PUBLICADO POR:
Suze
julio 3, 2022
Repeat order I wasnt aware of
PUBLICADO POR:
Suze
julio 3, 2022
I've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day!
PUBLICADO POR:
Jane O.
julio 3, 2022
WRONG AGAIN
PUBLICADO POR:
Jane O.
julio 3, 2022
I am so disappointed, even though I had several emails with the colourist, she didn't send me the right stuff again!. This is the 2nd time I received a colour incorrectly. First they sent me the wrong colour then this time, they sent me roots and ends IT WAS SUPPOSED TO BE A DEMI ALL OVER COLOUR.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia T.
julio 2, 2022
Wrong color!
PUBLICADO POR:
Julia T.
julio 2, 2022
I ordered intense red and what I received was black!!! The smell of ammonia is overwhelming! Cancelling this product!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
