Based on the color chart and pictures I sent in, I ordered this color—medium Copper Blonde. I did as instructed and the color was less than appealing. It left my hair dry and dull. In my notes, to the colorist, I specifically asked for more of a strawberry medium blonde than copper plus with the photo it should have been closer to what was requested. I am totally disappointed and now have to go back to my stylist and spend the $120 to get the shine and luster my hair once had. I do not recommend it. The only reason I gave two stars is due to the packaging.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Daneyda C.
septiembre 9, 2022
Did not work
PUBLICADO POR:
Daneyda C.
septiembre 9, 2022
The hair color only worked on part of my hair and it’s literally gone after 4 washes.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Daneyda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Abby F.
septiembre 9, 2022
Not what I wanted
PUBLICADO POR:
Abby F.
septiembre 9, 2022
Maybe it’s my fault but the dye didn’t change my hair color hardly at all. I’m a little disappointed as I wanted a bigger change.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Abby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill G.
septiembre 9, 2022
Great product, complete wrong color
PUBLICADO POR:
Jill G.
septiembre 9, 2022
The color is not at all what I expected. It almost canceled out all of the red that my hair all ready was.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Meranda M.
septiembre 9, 2022
Awful!
PUBLICADO POR:
Meranda M.
septiembre 9, 2022
Absolutely awful. The color wasn’t even remotely close to what I wanted.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Meranda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn C.
septiembre 7, 2022
Little gray coverage
PUBLICADO POR:
Dawn C.
septiembre 7, 2022
Not so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Dawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
PUBLICADO POR:
Elena S.
septiembre 6, 2022
The box was delivered damaged twice in the last two times!
PUBLICADO POR:
Elena S.
septiembre 6, 2022
I was very disappointed that the box delivered was damaged. Some of the hair color leaked out.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Elena - We are so sorry to hear that your last two orders arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details!
PUBLICADO POR:
Maria G.
septiembre 6, 2022
Did not cover gray
PUBLICADO POR:
Maria G.
septiembre 6, 2022
I have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try!
PUBLICADO POR:
Abigail L.
septiembre 6, 2022
Gray coverage was not as expected!
PUBLICADO POR:
Abigail L.
septiembre 6, 2022
I didn't cover my grays well, they were showing after one wash.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Abigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pat M.
septiembre 6, 2022
Leakage
PUBLICADO POR:
Pat M.
septiembre 6, 2022
My package arrived today ND th color bottle leaked out in to the box.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judi A.
septiembre 6, 2022
Color
PUBLICADO POR:
Judi A.
septiembre 6, 2022
My color still is not shiny like it use to be. Even with using the tint rinse. Also, the grays around my face don’t color. I cover it really good for the longest time.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Judi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Rachel A.
septiembre 5, 2022
Colour
PUBLICADO POR:
Rachel A.
septiembre 5, 2022
Disappointed just over 2 weeks and grey has come through quite a lot a shop bought colour lasts longer
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rachel! We are sorry to hear that your grey coverage didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
PUBLICADO POR:
Heather W.
septiembre 5, 2022
Rep lied to me about the ingredients
PUBLICADO POR:
Heather W.
septiembre 5, 2022
Incredibly angry right now, esalon.
Despite what I was told by a rep, the ammonia-free formula is NOT PPD-free. The email assures me that while it's made in the same facility as your products with PPD, the 0% formula is PPD-free.
Based on that email, I ordered the product. I just did a patch test, because I always patch test, and I developed a giant hive where the product was applied 10 minutes into the test.
I removed the solution, took an antihistamine, and then Googled the product and found out that - guess what - it *might* contain PPD.
WHY ON EARTH WOULD ANYONE ADVISE THAT YOUR PRODUCT IS PPD-FREE WHEN IT IS NOT?
Do you realize that people can end up in the E/R or die? I carry an epi-pen because of my allergies. I don't even mess with products that contain any form of ammonia or PPD.
I want my money back.
Shame on you. Beyond pissed off.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Heather - We're super sorry to hear about your experience and are wishing you a speedy recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keshia H.
septiembre 4, 2022
Limited gray coverage
PUBLICADO POR:
Keshia H.
septiembre 4, 2022
I loved the color, however, the gray coverage was just okay. I also felt that the color faded fairly quickly. The packaging was great and the instructions were easy to follow. I will give the color another try.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Keshia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelly W.
septiembre 4, 2022
First try…
PUBLICADO POR:
Kelly W.
septiembre 4, 2022
This was my first try with eSalon, and I was so very excited but the color pay off wasn’t what I expected. I wanted more intense from the “intense red” I received and the formula (hair dye) was weirdly warm and sprouted out the bottle and grew like elephant toothpaste and a science experiment. . Next time I have faith it will be better and the color pay off will be amazing.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback! We're so sorry to hear of the issue with your first order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joan H.
septiembre 4, 2022
Cant cover grays. I thought I had cancelled but they resent and charged me $34
PUBLICADO POR:
Joan H.
septiembre 4, 2022
I TRIED to cancel after first failure. but they resent another batch which is just as ineffective as the first. Hoping this cancellation will work. If not, it's off to the bank I go for a fraudulent charge dispute.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Melissa G.
septiembre 4, 2022
They said the color I wanted was too dark
PUBLICADO POR:
Melissa G.
septiembre 4, 2022
I specified I wanted to cover a bad haircut which I was clear on. Now I have an even lighter color that shows every flaw, and I get to wear a hat now for weeks until I can fix this. I didn't think they were going to go lighter! Not everybody wants a blonde slant to their color.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle L.
septiembre 1, 2022
Not a fan
PUBLICADO POR:
Michelle L.
septiembre 1, 2022
This product is extremely harsh. The color is too dark. This is absolutely the worst color that I have ever used.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Karen R.
septiembre 1, 2022
Didn’t color my Grey
PUBLICADO POR:
Karen R.
septiembre 1, 2022
Followed all directions - I was clear that I wanted to cover my Grey - I think it needs to stay in for longer than general instructions asked for . So disappointed as was so looking forward to this !
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anne T.
septiembre 1, 2022
Not the best
PUBLICADO POR:
Anne T.
septiembre 1, 2022
My hair looks better with store bought dye at half the price. I don't think I'll try this again. Did nothing. I could have not colored my hair and it would have looked the same.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Badia R.
agosto 31, 2022
Cheveux blanc
PUBLICADO POR:
Badia R.
agosto 31, 2022
C'est dommage que même en suivant bien les indications indiqués la couleur ne couvre pas complètement les cheveux blanc.😔😔
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Badia R. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Liz F.
agosto 31, 2022
TOO BLONDE
PUBLICADO POR:
Liz F.
agosto 31, 2022
The color was too blonde and not enough Red. My roots were strawberry blonde and the ends were much more vibrant. The color was not as expected like before. I had a bit of "hot roots" and there is a clear line from roots to ends. My hair also seems very dry since coloring. When I first started using this product, I was happy with the results, the last couple of orders have been disappointing.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Liz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nicole G.
agosto 31, 2022
Color was different from top of head to ends
PUBLICADO POR:
Nicole G.
agosto 31, 2022
The color I got on my ends was the color I wanted (auburn) but my roots did not change color. The top of my head stayed brown.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany D.
agosto 31, 2022
Had to go to salon to fix
PUBLICADO POR:
Tiffany D.
agosto 31, 2022
The color didn’t turn out at all and had to go to the salon to fix
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Belinda K.
agosto 30, 2022
Does not give me the purple color I wanted. Not even just a little!
PUBLICADO POR:
Belinda K.
agosto 30, 2022
I found a picture on the internet to show what color of hair I want. It turned out to be very far from it. Extremely disappointing.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Belinda - We are so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mal Z.
agosto 29, 2022
Very drying - also eSalon keeps charging you without your consent.
PUBLICADO POR:
Mal Z.
agosto 29, 2022
I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Esther L.
agosto 29, 2022
Abonnement sans accord
PUBLICADO POR:
Esther L.
agosto 29, 2022
J'ai reçu a ma grande surprise une nouvelle couleur hors je n'ai jamais souscrit d'abonnement.Je trouve ce genre de méthode froduleuse j'ai commandé un produit et je me retrouve débiter d'un nouveau produit sans mon accord... Inacceptable ! Fini pour moi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Esther L. - Merci de nous avoir contactés. Chez eSalon, deux options s'offrent à vous ! Si vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraison automatique, au moment de la validation de la commande. Vous pouvez aussi choisir l'option d'achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation.
PUBLICADO POR:
Cassie O.
agosto 29, 2022
Packaging
PUBLICADO POR:
Cassie O.
agosto 29, 2022
My package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Cassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Josee B
agosto 29, 2022
Wrong color sent.
PUBLICADO POR:
Josee B
agosto 29, 2022
I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Josee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna W.
agosto 29, 2022
je ne suis pas satisfaite...
PUBLICADO POR:
Anna W.
agosto 29, 2022
malheureusement je ne suis pas contente de résultats...les cheveux gris ne sont pas couverts du tout, et je trouve que le couleur a la nuance rouge/ chaude...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anna W. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Lillie O.
agosto 29, 2022
disappointed
PUBLICADO POR:
Lillie O.
agosto 29, 2022
Didn't cover the gray roots very well.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lillie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cheryl M.
agosto 29, 2022
Not happy with the color
PUBLICADO POR:
Cheryl M.
agosto 29, 2022
Did not cover my gray and I look like I have a halo of white hair around my face
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah F.
agosto 28, 2022
Too yellow
PUBLICADO POR:
Hannah F.
agosto 28, 2022
I have found the colour I like in a really cheap brand but was hoping this would last longer! Came out really yellow going to cancel subscription and just use cheap brand
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Hannah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Giedre V.
agosto 27, 2022
Blond hair
PUBLICADO POR:
Giedre V.
agosto 27, 2022
I have a blond hair. I was worried how it will look. Now I have ginger roots. I understand its hard with blond hair, that's way i thought to try esalon, but it didn't work for me :( very annoying.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Geidre! Thanks for stopping by. We are so sorry to hear that your hair color didn't turn out as expected. Please check your emails, we've just got back to you to help you further.
PUBLICADO POR:
Emmanuelle C.
agosto 27, 2022
Couleur ne tient pas
PUBLICADO POR:
Emmanuelle C.
agosto 27, 2022
Ma couleur n’a tenue que quelques lavage. 1 mois après je ne vois déjà plus la différence avec avant de l’avoir faite. C’est comme si elle avait complètement passé.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emmanuelle C. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Samantha K.
agosto 27, 2022
Great customer service just didn't like the color
PUBLICADO POR:
Samantha K.
agosto 27, 2022
I was hoping for my color to be a popping vibrant red or even hot pinkish color. It turned out a mild reddish brown color. I sent a message to my stylist and she got back to me very quickly. She was happy to fix it for me. I just messaged her back with the changes I'd like. Waiting for a response, which I'm positive will be soon. I will write a follow up review as soon as I receive my new color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kathy G.
agosto 26, 2022
Didn't work
PUBLICADO POR:
Kathy G.
agosto 26, 2022
I used the product for my hair and nothing happened. I used it exactly as instructed and when it was all said and done my hair did not change. Very disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Shelly E.
agosto 26, 2022
Color
PUBLICADO POR:
Shelly E.
agosto 26, 2022
I am really disappointed I tried in the past and had problems with it. This made my again very dry. I can't send it back because I used it. Not a happ customer!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy R.
agosto 26, 2022
Gorgeous colour. Doesn't last.
PUBLICADO POR:
Amy R.
agosto 26, 2022
The colour on the ends was beautiful. The root colour wasn't quite right. The major problem I had was it washed out after the 3rd wash even despite using the tint rinse stuff that I bought as an extra and followed all the instructions. The box dyes I've used in the past for much cheaper wash out at the same rate. Granted the colour selection in more limited but much more justified for the price.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Katherine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Clare C.
agosto 24, 2022
I did't sign up for recurring orders but they put me on a plan.
PUBLICADO POR:
Clare C.
agosto 24, 2022
And the "contact us" link on the Support page doesn't work.
Be careful--I ordered one set of color to try it out, and to my surprise, a second set was delivered a few weeks later. When I logged on to my account, I saw that I was signed up for a plan to have color delivered every 3 weeks. I didn't sign up for a plan. I followed the links to cancel the plan--which was tricky because I had to click on "cancel my plan" several times, and each time it would have been easy to accidentally click on "keep my plan". Now I have to return the color, and hope that they refund the $26.00.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Clare - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Darlene L.
agosto 23, 2022
Hair Dye
PUBLICADO POR:
Darlene L.
agosto 23, 2022
Didn’t work on my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for your feedback!
PUBLICADO POR:
Karen P.
agosto 23, 2022
Gray
PUBLICADO POR:
Karen P.
agosto 23, 2022
This product does not color all the grey well.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine L.
agosto 23, 2022
trop trop foncé
PUBLICADO POR:
Christine L.
agosto 23, 2022
trop trop foncé
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine L. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre couleur n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà pris contact avec nos experts coloristes pour remédier à cette situation. Si vous avez des questions, nous restons à votre écoute.
PUBLICADO POR:
Virginia C.
agosto 23, 2022
Not what I expected
PUBLICADO POR:
Virginia C.
agosto 23, 2022
Mixing and using the squeez bottle makes a splashy mess and my color came out orange highlights which I definitely did not want
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Virginia - We’re sorry to hear that you were unhappy with the results of your custom color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Kristin D.
agosto 22, 2022
False looking
PUBLICADO POR:
Kristin D.
agosto 22, 2022
I expected a natural looking mahogany and ended up with a fake result that would suit a 15 year old girl. Not the rich autumn colour that this should have provided am very disappointed and embarrassed to go back to work. Happily I chose semi permanent
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kristin! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Maria e G.
agosto 22, 2022
Did not cover my greys
PUBLICADO POR:
Maria e G.
agosto 22, 2022
I would like to cancel my orders. The product did not work for me
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marlinda M.
agosto 21, 2022
Didn’t work
PUBLICADO POR:
Marlinda M.
agosto 21, 2022
No grey coverage at root- I followed all specific Instructions.
Lots of my hair fell out.
Very harsh product.
I’m sorry but 0 stars. Pls cancel my entire account. Thank you
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Marlinda - We truly appreciate your feedback and are so sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charr T.
agosto 21, 2022
Does not work
PUBLICADO POR:
Charr T.
agosto 21, 2022
It didn't cover my grays and it made a bunch of my hair fall out
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Charr - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Joyce H.
agosto 21, 2022
Green tint to my hair
PUBLICADO POR:
Joyce H.
agosto 21, 2022
I went swimming after coloring my hair and now have a green tint that I cannot get out even after using my No More Orange, purple shampoo or color tint on it. Must be a chemical reaction with the dye.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Joyce - We're so sorry to hear about your hair turning green after swimming. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ròisín M.
agosto 20, 2022
Didn't cover all my greys
PUBLICADO POR:
Ròisín M.
agosto 20, 2022
I feel I was a little harsh in my initial review, the colour was slightly darker than I had wanted and what I had in mind however maybe I didn’t express what I wanted clearly or was being unrealistic with what was possible, my one gripe is it didn’t cover all my greys I don’t have a lot but some at the roots and sideburn area although most covered there was a few that didn’t and I found the coverage didn’t last as long but I usually use 20vol developer in the salon and this set came with 10 vol with no option of changing them 20,30 or even an option to buy. Colour leaves hair really smooth and doesn’t leave a strong smell and everything you need is provided gloves, shampoo, conditioner, stain guard and stain remover.
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PUBLICADO POR:
Jean D.
agosto 20, 2022
Not happy
PUBLICADO POR:
Jean D.
agosto 20, 2022
I don't think you sent me the correct color. I went to dye my hair and the color in the bottle was black. I threw it away. I would like a refund. I tried calling but you were not available as it was on the weekend. Very disapointed!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jean - We’re so sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we'd like to work with you to resolve this matter. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen R.
agosto 18, 2022
Doesn’t last
PUBLICADO POR:
Karen R.
agosto 18, 2022
Why, oh why E-Salon did you change your formula? I love my color but it starts to fade in less than 2 weeks. I use your shampoo and products and it still doesn’t last! Very disappointed in the last year. May have to look elsewhere for my hair coloring.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Amy L.
agosto 18, 2022
Not right colour
PUBLICADO POR:
Amy L.
agosto 18, 2022
The first colour I had was great but this one was too dark and I’ve had to go back to the hairdresser to correct
Really unhappy and cancelling my plan
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Amy - Thank you for sharing your experience! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Clare T.
agosto 18, 2022
It's fine
PUBLICADO POR:
Clare T.
agosto 18, 2022
It dyes my gray hair. It doesn't really make my hair purple, it's much darker than I wanted, and it leaves colour on my towels.....but I'm not gray so hey
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Clare! Thanks for sharing your feedback with us. Your colorist will be in touch to help you achieve the color that is right for you. Please check your emails.
PUBLICADO POR:
Mel L.
agosto 18, 2022
Not happy
PUBLICADO POR:
Mel L.
agosto 18, 2022
Unfortunately this came out nothing like the colour it promised. It has left my hair so dry and frizzy. I was so excited to try out the colour and followed the instructions to the letter, my daughter put it in for me.I'm so disappointed. I'm now left with an ugly colour and hair in bad condition.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mel – Thanks for sharing your experience, we are truly sorry to hear that it didn't match your expectations! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to reformulate your color! We have emailed you, so that our Licensed Colorists can work on a color closer to what you desired.
PUBLICADO POR:
Jill M.
agosto 18, 2022
Still not great at covering the grey at the hair line!
PUBLICADO POR:
Jill M.
agosto 18, 2022
With the two orders I have received neither the original or the reformulated color covers the grey at the hairline as good as the cheap color. I love the color, but I will give this one more order and if it is not better at coverage I will cancel my order. I really love the color, but not happy with the grey coverage.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Michele W.
agosto 18, 2022
Didn’t work
PUBLICADO POR:
Michele W.
agosto 18, 2022
I totally followed the instructions but instead of getting the colour I asked for I now have jet black hair. Really disappointed
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Michelle! I'm sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
PUBLICADO POR:
Tamela M.
agosto 18, 2022
Messy
PUBLICADO POR:
Tamela M.
agosto 18, 2022
I just got my first order of color today and when I opened the box, both of the color bottles had leaked. It doesn’t appear to be a lot but I ended up with color all over my hands and the instructions had color on them, making them hard to read. I wasn’t expecting such a mess. I am a little disappointed out of the gate. I hope the color works out better.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tamela - We're so sorry to hear your first order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shirley K.
agosto 17, 2022
Useless dont waste your money
PUBLICADO POR:
Shirley K.
agosto 17, 2022
My colour washed out of the grey areas of my hair in 2 washes.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Shirley! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Amy R.
agosto 17, 2022
Gray
PUBLICADO POR:
Amy R.
agosto 17, 2022
I left the product on for an hour and still I saw my grays. But I decided 5 more mins. I decided to rinse and condition. After all that, my grays are still on my sides very bad. I am so disappointed. I will go back to box color. Sad it didn’t work.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dovile P.
agosto 17, 2022
Hair is no longer copper
PUBLICADO POR:
Dovile P.
agosto 17, 2022
I am very very upset because my hair is no longer copper it’s just dark brown with some copper in it. I don’t know what I’ll have to do to get it back now, probably go to a salon and spend £100’s which is what i was trying to avoid doing in the first place by ordering this. The formula of the dye was the same as last time (on paper) and I followed instructions down to a T, and it turned out like two different colours. it’s also not my first time colouring my own hair. Very very upset.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dovile! Thanks for sharing your experience with us. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you.
PUBLICADO POR:
Jennifer M.
agosto 17, 2022
Colour
PUBLICADO POR:
Jennifer M.
agosto 17, 2022
I received my colour and applied. It is nice. It just is not as intense as I wanted. I like my hair to be extremely intense. Hopefully this can be sorted.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jennifer! We are sorry to hear that your color wasn't as expected, and we'd love to work with you to get it just right. Please check your email, we've just contacted you to help you further.
PUBLICADO POR:
Sari S.
agosto 17, 2022
Still TOO DARK
PUBLICADO POR:
Sari S.
agosto 17, 2022
This is my Third set from E Salon. I’ve sent photos of how I’d like my color. Your colorists say they are adjusting the color but it STILL is NOT what I want.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Paula ann H.
agosto 16, 2022
Color
PUBLICADO POR:
Paula ann H.
agosto 16, 2022
It’s just not covering the grays
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Paula Ann - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Arlene J.
agosto 15, 2022
Did Not Cover Grey
PUBLICADO POR:
Arlene J.
agosto 15, 2022
I love this color, but it doesn’t do a good job of covering my grey hair. I have used this color before and was told to leave it on longer. Waited an extra 15 minutes this time around and it still didn’t work. I may seek other products elsewhere.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Arlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marta C.
agosto 15, 2022
Totally wrong colour - I had to repair it within the day - it was that bad
PUBLICADO POR:
Marta C.
agosto 15, 2022
Totally wrong colour - I had to repair it within the day - it was that bad
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marta! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Madalyne T
agosto 15, 2022
Color to dark
PUBLICADO POR:
Madalyne T
agosto 15, 2022
I would like to lighten my color. It is too dark
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Madalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gemma C.
agosto 15, 2022
Okay coverage nice colour
PUBLICADO POR:
Gemma C.
agosto 15, 2022
It is good treatment but unfortunately it just isn’t covering all my greys only tried this three times the first box had two colours and so did the second but the last box only had one and I have a lot of hair and it is extremely thick but just didn’t cover all of it would have liked the colour to be brighter also.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Gemma! We are sorry to hear that the grey coverage hasn't met your expectations, and we'd love to help you. Please check your emails, your colorist will be reviewing your formula and will get back to you asap.
PUBLICADO POR:
Lyndsay L.
agosto 14, 2022
Mildly disappointed in the color
PUBLICADO POR:
Lyndsay L.
agosto 14, 2022
The process was great, instructions perfect. But the root color was supposed to be black with a golden undertone, and my roots stand out as if they were a lighter brown while my ends are Black As I’d hoped. I’m thinking I’m going to have to go get my roots fixed. Unless I can somehow get a black color sent to me for just my roots that will actually make them black.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lyndsay - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather V.
agosto 14, 2022
Order not received
PUBLICADO POR:
Heather V.
agosto 14, 2022
Ordered over 3 weeks ago!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We're so sorry to hear your order hasn't arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise P.
agosto 14, 2022
Color broke in shipping
PUBLICADO POR:
Denise P.
agosto 14, 2022
Color broke open in shipping, leaked out, and damaged the contents of the box with my black hair color.
I would like to receive a replacement of the color kit. The shampoo and conditioner were not damaged. This is the second time this has happened.
Thank you
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Denise - We're so sorry to hear your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stephanie P.
agosto 13, 2022
Dark
PUBLICADO POR:
Stephanie P.
agosto 13, 2022
It was still too dark as ive asked for a lighter shade.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has emailed you to help resolve your concern in regards to going lighter. It looks like the email was sent on July 22nd, please check your inbox and get back to us at your earliest convenience. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlie F.
agosto 13, 2022
Not close to color I requested
PUBLICADO POR:
Charlie F.
agosto 13, 2022
I wrote to the colorist that I hated the color sent to me. It wasn't even close to the red shade I requested. Didn't get a response from the colorist so I want to cancel future mailings, but can't figure out how. What a waste of time and money!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Charlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We couldn't find any previous emails from you, but please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leah G.
agosto 12, 2022
Doesnt work for me.. sorry..
PUBLICADO POR:
Leah G.
agosto 12, 2022
Hoping my return purchase will please be credited to my account.. very nice company.. nice product… but too messy for me to keep doing my own hair. Please cancel any future shipments, and credit my account for the july purchase.. thanks much..
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Leah - We appreciate your feedback! We're so sorry to hear that our color didn't work out for you. We have reached out to you via email to discuss your return. Keep an eye on your inbox for more details. Thanks again for reaching out!
PUBLICADO POR:
Gabriella C.
agosto 12, 2022
Color is still not correct
PUBLICADO POR:
Gabriella C.
agosto 12, 2022
Still red in the color
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Gabriella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolina C.
agosto 12, 2022
Not the same
PUBLICADO POR:
Carolina C.
agosto 12, 2022
This color was not the same I had before, it was more on the redish tone which I dislike very much. I always have been asking for tones that do not show any red in it and this color was just that. I had to get the color at the salon to correct the redness.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Carolina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marybeth B.
agosto 12, 2022
Way too light
PUBLICADO POR:
Marybeth B.
agosto 12, 2022
Waste of time. Roots are ridiculously light. Grey will no doubt show through by next weekend.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Marybeth - We truly appreciate your feedback and are so sorry to hear your formula did not provide full gray coverage. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chet S.
agosto 12, 2022
So disappointed! Followed instructions to the letter.
PUBLICADO POR:
Chet S.
agosto 12, 2022
My grey roots are still visible. This is first time since 2016 that my color kit failed me. And right before my first vacation post Covid. I tried contacting esalon directly but can’t. That’s $33 down the drain, literally 🥲🥲☹️😩
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Chet - We are super sorry to hear that you were disappointed by the gray coverage and you were unable to contact us. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Heather J.
agosto 11, 2022
Not great for grey coverage
PUBLICADO POR:
Heather J.
agosto 11, 2022
My color didn't cover many of my grey hairs and the ones it did it turned a red'ish color when it was suppose to have a slight purple with brown. So I had red roots with the rest being a dark brown.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine B.
agosto 11, 2022
Nice to use. But colour and coverage terrible
PUBLICADO POR:
Christine B.
agosto 11, 2022
I have been colouring my hair at home for 30years, and used all kinds of different brands and colours. This was very nice to use. The instructions were easy to follow. But it failed dismally in it's main objective of actually colouring my hair! I could see straight away that the colour was too light for my roots, wouldn't colour my greys and I'd need to do it again within a week. It was a complete waste of time and very expensive compared to the dyes I'd previously bought from the chemist, which might not smell as good. But did colour great, and stay!
I was going to cancel my subscription, but they have offered me a free colour set and adjusted my colour. So I am going to give it another go this weekend as the roots and greys need to be sorted even though I only coloured it 2 weeks ago! I will update this review once I have dyed my hair again
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Christine! Thanks for giving us a second try. We are so sorry to hear that your color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Susan C.
agosto 10, 2022
This company sux
PUBLICADO POR:
Susan C.
agosto 10, 2022
I have cancelled my subscription, returned product and not got a refund. This is the worst company to deal with.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Susan - We appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine R.
agosto 10, 2022
Déception
PUBLICADO POR:
Catherine R.
agosto 10, 2022
Je n'ai pas reçu la quantité de développeur moins de la moitié, comparé au précédent envoi, pour faire ma couleur correctement.
Je n'ai pu faire que certaines racines. Impossible de faire l'ensemble de la chevelure. En sachant que l'on ne peut pas faire sa couleur coup sur coup, je me retrouve avec un résultat non satisfaisant.
Je ne comprends pas. S'agit t-il d'une erreur ? J'attends des explications. J'ai demandé un remboursement et selon le retour je poursuivrai avec eux ou pas.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine R. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Andrea K.
agosto 10, 2022
No way to cancel
PUBLICADO POR:
Andrea K.
agosto 10, 2022
I wish there was a way to cancel receiving this.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out! Your Color Plan is super flexible, so it can be paused, skipped, or turned off at any time through your account or by giving us a call. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laverne R.
agosto 10, 2022
Custom color set
PUBLICADO POR:
Laverne R.
agosto 10, 2022
Since Dec. 2021 , I haven’t received my correct color for my roots. My color has been turning my roots golden instead of what they are which is a darkest brown. I have had to use a root touch up every time to correct the color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Laverne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We truly appreciate your feedback.
PUBLICADO POR:
Sandra W
agosto 9, 2022
Doesn’t cover gray
PUBLICADO POR:
Sandra W
agosto 9, 2022
Did not cover gray and faded in one week. CANCEL all future orders. Just cancel!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Maureen B.
agosto 9, 2022
Not happy
PUBLICADO POR:
Maureen B.
agosto 9, 2022
Very poor gray coverage
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Maureen - We are sorry to hear that you did not have adequate gray coverage with your color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kyls
agosto 9, 2022
Too harsh
PUBLICADO POR:
Kyls
agosto 9, 2022
My color set felt like it was burning my scalp too much ammonia. Nice color cover up but too strong.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kyls - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sandrine R.
agosto 8, 2022
Bof
PUBLICADO POR:
Sandrine R.
agosto 8, 2022
Couleur qui ne tient pas et au bout du premier lavage malgré avoir suivi scrupuleusement les instructions de pose.
Très déçue car j'attendais beaucoup de ce concept donc je me désabonne
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandrine R. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'ont pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
marie H.
agosto 8, 2022
bad color
PUBLICADO POR:
marie H.
agosto 8, 2022
the color they sent me turned my hair orange red and it did not cover the roots, instead it made my roots light orange red. the color I had before was good then they changed it and did not listen to the color I wanted. It was not dark auburn. it was light pale red with orange tones. please send color that I first started with.. what is going to fix the decoloration of my roots?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sarah G.
agosto 8, 2022
Good colour
PUBLICADO POR:
Sarah G.
agosto 8, 2022
Left my scalp dry and flacky contacted support didnt apologies for this happening ive tried shop hairdye and its never left my hair like this i am having to put mostistures in my scalp to restore it back to normal again
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are truly sorry to hear that your hair color didn't meet your expectations. Your colorist will contact you to help you further. Please check your emails.
PUBLICADO POR:
Erika R.
agosto 7, 2022
Qualität super, Farbe nicht
PUBLICADO POR:
Erika R.
agosto 7, 2022
Die Qualität der Haarfarbe ist super! Das Haar fühlt sich geschmeidig und gesund an. Allerdings stimmt das Farbergebnis überhaupt nicht. Es ist zwei Stufen dunkler geworden als gewünscht und ist anstelle eines kupferblonds eher mittelbraun geworden. Es sieht nicht schlecht aus, war aber nicht mein Wunsch.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Erika - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Liliane P.
agosto 7, 2022
indelicat
PUBLICADO POR:
Liliane P.
agosto 7, 2022
je trouve votre pratique malhonnete de mettre dans cette position de lance des commandes sans memes avertir mais sache que j'ai fait opposition au paiement en plus je n'est meme pas essaye la couleur je ne sais pas ce que sa vaut
mme puech
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Liliane P. - Merci de nous avoir contactés. Nous sommes désolés pour cette confusion. Chez eSalon, vous passez commande par le biais d’une offre promotionnelle, vous verrez également des informations concernant notre service de livraisons automatiques au moment de la validation de la commande. Ou vous pouvez aussi choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
PUBLICADO POR:
Monica B.
agosto 7, 2022
Not grey covered
PUBLICADO POR:
Monica B.
agosto 7, 2022
And it’s not my color , well not the color I asked for
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Monica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn U.
agosto 6, 2022
Still no gray coverage
PUBLICADO POR:
Dawn U.
agosto 6, 2022
This was my second try with eSalon and I still can’t get gray coverage. I followed directions, really focused on the hairline and timed it. Gray still showing. I’m going to cancel my subscription.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela C.
agosto 6, 2022
Keeps trying to charge me
PUBLICADO POR:
Angela C.
agosto 6, 2022
It says my ordering has been turned off yet every month they try and charge my card different amounts. What do you have to do. After the color was very wrong twice and contacted customer service they are still charging me card that doesn’t go through but enough is enough
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel P.
agosto 6, 2022
The color is ok! I guess I’m not explaining myself correctly!
PUBLICADO POR:
Rachel P.
agosto 6, 2022
I had the color adjusted and it still isn’t what I’m wanting. I guess I’m not explaining myself clear enough!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
WendyB
agosto 6, 2022
Hair color
PUBLICADO POR:
WendyB
agosto 6, 2022
Wanted red hair. I just dyed my hair brown
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronica S.
agosto 5, 2022
This company used to be amazing, now has gone downhill
PUBLICADO POR:
Veronica S.
agosto 5, 2022
I have asked for a light colour as my original colour is white. I kept getting a base of dark brown, whilst I was hoping to gradually go lighter and lighter. Phoned and talked to a colourist who promised to swap the base to a Light Brown and still got exactly the same colour that comes nearly black. I had to cancel my subscription.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Veronica! We are sorry to hear that your hair color is not what you have expected. Please check your email, we've contacted you to help you further.
PUBLICADO POR:
Dina G.
agosto 5, 2022
Nicht zufrieden
PUBLICADO POR:
Dina G.
agosto 5, 2022
Gut fand ich, dass der Kundenservice schnell reagiert hat und die Farbe angepasst wurde. Die Farbe ist jedoch nichts für meine Haare. Schon beim ersten Mal waren meine Haare danach trockener und irgendwie gummiartig. Das Ganze verschlimmerte sich dann beim zweiten Versuch. Ich musste mir fast 10 cm abschneiden lassen.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dina - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir möchten zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
