Packaged beautifully, very convenient and easy to apply. I am satisfied with the color itself but, it didn’t do the one thing that I needed and wanted it to do; cover my grays! Very disappointed, and probably won’t use again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristen - We’re truly sorry that our color's gray coverage did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Francesca F.
octubre 14, 2022
doesnt cover gray
PUBLICADO POR:
Francesca F.
octubre 14, 2022
the product doesnt cover the gray hairs and faded out after two washes.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Francesca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rose M.
octubre 13, 2022
Brown is way too dark for me
PUBLICADO POR:
Rose M.
octubre 13, 2022
Brown is still too dark for me I would much rather have a little lighter towards the gold tones
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
billie T.
octubre 13, 2022
Canceling
PUBLICADO POR:
billie T.
octubre 13, 2022
Don’t like the color. Didn’t color my grey and coverage was not good. Think I will have to get it professionally done next time. Also made my hair look frizzy.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Billie - We are sorry to hear that you were disappointed by your gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sharon P.
octubre 13, 2022
chameleon
PUBLICADO POR:
Sharon P.
octubre 13, 2022
Color seems dark when first done, lightens thru washings. . .appears as different colors based on lighting. Iced Latte was ad name. .loved it. I will continue to use.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jess Z.
octubre 13, 2022
Doesn’t cover grays at all
PUBLICADO POR:
Jess Z.
octubre 13, 2022
This color didn’t cover my grays. I’m disappointed because I do like the color but my salon does a much better job.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jess - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie G.
octubre 12, 2022
Left my Hair Damaged and Did Not Have the Gray Coverage I Wanted
PUBLICADO POR:
Stephanie G.
octubre 12, 2022
I've colored my hair with other products, so I am not a newcomer to coloring. I hate leaving bad reviews and really wanted to like this product, but it left me with no choice. I followed the directions to the letter.
Once I rinsed out the color, my hair felt coarse and wiry. After drying, it was uncombable until I put in a leave-in conditioning product.
Additionally, I still had grays showing immediately after, so it didn't have the coverage I wanted.
I'm sorry for the bad review, but this product left me disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage and hair texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cherry D.
octubre 12, 2022
I really wanted to love this
PUBLICADO POR:
Cherry D.
octubre 12, 2022
I really wanted to love this at home system. Packaging is fancy. The colorist probably do know what they’re doing. But the lab and the product itself? My hair is a mess. It never covered my very little grays and whites and some parts of my virgin hair never grasped the color. My hair does feel soft. Would I keep my subscription? Probably not. It’ll probably cost me more to now fix this mess.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cherry - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara P.
octubre 12, 2022
Always a Problem
PUBLICADO POR:
Barbara P.
octubre 12, 2022
There is always a problem with my orders. I should be receiving two orders every 8 weeks; however, they are either sending the wrong hair color or not sending one of the orders.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Galia D.
octubre 12, 2022
Color
PUBLICADO POR:
Galia D.
octubre 12, 2022
the color I received is completely different from the one I ordered, it also did not cover my white hair, after two washes it started to fall out
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Galia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ciara D.
octubre 12, 2022
Where is my order
PUBLICADO POR:
Ciara D.
octubre 12, 2022
Hello, my order 15201038 days it was shipped 30th Sept. I have still not received it. Please can u advise where it is? I really need the colour Thank u
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ciara! We are sorry to hear that you are still waiting on your roder. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jessica G.
octubre 11, 2022
Destroyed my hair
PUBLICADO POR:
Jessica G.
octubre 11, 2022
I noticed my hair stopped Growing months ago, I am a content Creator so every day of my life is documented. I went back and found when my hair was at a healthy stage when I noticed it stopped Growing, from then until about a week ago you can see my hair continue to become more damaged, more dry and at the end absolutely DESTROYED. the color specialist should ask about the health of one hair every time they mix color. I am not a professional, All I can do is follow the directions. I am So disappointed.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda R.
octubre 11, 2022
Did nothing
PUBLICADO POR:
Linda R.
octubre 11, 2022
Literally looked the same as before I coloured it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Linda! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Audrey G.
octubre 10, 2022
NO!
PUBLICADO POR:
Audrey G.
octubre 10, 2022
I have sent 2 unanswered emails to customer care but WHAT happened with this color? Ive been using your product for years and never had any issues. The 2 bottles in my kit were distinctly 2 different colors, but i proceeded. My roots are brown and my ends are almost fuchsia. How do we fix this?!?!?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Audrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary Ann G.
octubre 10, 2022
did not like
PUBLICADO POR:
Mary Ann G.
octubre 10, 2022
color was way to dark. I followed instructions to a tee and yet when I rinsed my hair there were strands not colored and gray right there. It was a lot of color for the way you said to put on. I was very disappointed because to took time to do color and to see gray was upsetting. Of course it was right in front. I do not want to receive anymore color. Please cancel my auto renew
thank you
Mary Ann Goebel
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Mary Ann - We truly appreciate your feedback! We're so sorry to hear your color was too dark. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fiona B.
octubre 9, 2022
Too dark
PUBLICADO POR:
Fiona B.
octubre 9, 2022
I did my color today and it’s way darker than I wanted. The quality of the product is awesome but now my hair is way darker than I wanted..
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Fiona - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Ashley H.
octubre 9, 2022
Not at all the color I wanted
PUBLICADO POR:
Ashley H.
octubre 9, 2022
This past set was not even close to the color I wanted. I had sent in a picture of a dark cherry color and a picture of my current color for the best chance to get the ideal formula. My hair is more bright orange red. It’s way too light and way wrong on the tone. I hate it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Chimere M.
octubre 9, 2022
White Hair not colored
PUBLICADO POR:
Chimere M.
octubre 9, 2022
I followed the instructions. I don't have much white hair but I still wanted to dye them however you can still see the strands of white hair. Kind of disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chimere - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly E.
octubre 8, 2022
Ruined my hair hasn’t covered any grey
PUBLICADO POR:
Kelly E.
octubre 8, 2022
I am so disappointed with this hair colour ! I was expecting a copper colour and my hair looks a pinky dusty colour , it hasn’t covered any grey at all my roots are still white and my hair now feels like straw . I’m going to have to buy a box dye to colour over the top of this because I can’t go around with my hair looking like this I’m so upset !
I don’t know what to do !
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kelly! We are so sorry to hear that your hair color hasn't met your expectations. Your personal colorist will carefully review your case to provide a solution. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Olena K.
octubre 8, 2022
Juckreiz und starker Farbegeruch
PUBLICADO POR:
Olena K.
octubre 8, 2022
Ich färbe meine Haare schon eine Weile, von Ihrer Farbe stickt mein Kopf nach Farbe sogar nach paar Mal gewaschen zu werden und alles juckt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Olena K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rosie C.
octubre 8, 2022
Product failed to cover grays
PUBLICADO POR:
Rosie C.
octubre 8, 2022
The color kit made my hair feel soft, silky and thats it. When I looked closer my grays were not covered at all. What a waste of money.
Bottomline: Don’t expect gray coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Yvonne W.
octubre 8, 2022
Apparently missed a very important step.
PUBLICADO POR:
Yvonne W.
octubre 8, 2022
I skimmed the instructions but figured it was like all other colors. There was a part when rinsing that the ends color was to be applied back to hair after rinse that I didn’t realize and my color got all screwed up. Even before that my previous color did not get completely covered as well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yvonne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
JaNae C.
octubre 8, 2022
The Color Is NOT at all what I wanted!
PUBLICADO POR:
JaNae C.
octubre 8, 2022
I am a freckle-faced 59-year old with a pixie cut and so couldn't figure out how to do a test strand that wouldn't somehow look weird. I should have just thrown everything in the garbage. I have a ginger's coloring and was hoping for something more naturally looking ginger copper not brown. I should have really been worried when I saw that mahogany was in the mix since now with my freckles I have a maroon based color that make me look like death warmed over. Well, at least Halloween is coming! Seems like a decent product, just wish the color had been what I wanted rather than what I got. I look awful in this color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
JaNae - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lina
octubre 7, 2022
Absolut gar keine Veränderung!
PUBLICADO POR:
Lina
octubre 7, 2022
11 Euro in den Müll geworfen. Ich habe mir ein paar Tage zuvor einen Undercut rasiert und hatte dementsprechend Teststrähnen zur Verfügung. Zwischen gefärbter Strähne und unbehandeltem Haar gibt es keine Veränderung. Ich bin wirklich sehr enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Bonnie C.
octubre 7, 2022
Not what I asked for!
PUBLICADO POR:
Bonnie C.
octubre 7, 2022
I requested a nice “ash” blonde colour since that is what my natural colour tends to lean toward. I excitedly followed the directions to the letter and ended up with the same reddish tint I can get from a cheap department store box colour. That was my whole purpose for purchasing your product to not end up with brassy clown hair! I am so disappointed and embarrassed to leave my house. I will never make this mistake again!!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bonnie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We appreciate you reaching out!
PUBLICADO POR:
Jill F.
octubre 7, 2022
Some things Aren't for Everyone
PUBLICADO POR:
Jill F.
octubre 7, 2022
I left it on my hair 20 mins longer than suggested....did not cover my grey's....Well??? at least I tried.
The packaging was EVERYTHING THOUGH!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel P.
octubre 7, 2022
Terrible color outcome!!
PUBLICADO POR:
Rachel P.
octubre 7, 2022
The color did not cover my gray it did not turn out the color it was supposed to it's like this Auburn copper color I am not satisfied at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paige M.
octubre 7, 2022
Tried Twice
PUBLICADO POR:
Paige M.
octubre 7, 2022
I recently purchased this kit. Followed the instructions and found that the color did not color my new growth. I reached out about my unsatisfactory results, sent descriptions and photos, they reformulated my color, I payed again (no free kit offered), tried again with a darker formula and leaving the color on for a longer time and still new growth has not been changed. All of this happening in less than a month. Very dissatisfied with this product. I won’t try it again. I had used it in the past with good results and have no idea what changed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Paige - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn S.
octubre 6, 2022
More of a dark brown than black
PUBLICADO POR:
Lynn S.
octubre 6, 2022
I can notice the color difference although I will say it is more of a dark brown than black.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Gloria G.
octubre 6, 2022
Hair came out
PUBLICADO POR:
Gloria G.
octubre 6, 2022
I keep on telling all to cancelled all orders but all not hearing me cancellation asap
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Gloria - We’re truly sorry to hear that you have had hair loss since using our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherry T.
octubre 6, 2022
disappointment
PUBLICADO POR:
Sherry T.
octubre 6, 2022
I was disappointed in the product. Also, I was not aware that I signed up to receive an automatic second order. When I got the email that my account had been charged and you were sending another order, I tried calling multiple times but the call always FAILED. I stopped my plan, but I do not want the current that is coming. How am I supposed to get hold of anyone?????
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa M.
octubre 6, 2022
Unsatisfied
PUBLICADO POR:
Lisa M.
octubre 6, 2022
I still have grey and it seems no better than what I buy in the store.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn B.
octubre 5, 2022
Not good for grey coverage
PUBLICADO POR:
Dawn B.
octubre 5, 2022
I tried to like this. The product seems high quality and is not too smelly. I love the color they formulated for me. But after multiple tweaks, it just doesn’t do the job of covering greys. I followed the instructions perfectly, and this last time I had grey roots after ONE shampoo. It’s expensive too.
So I’m done.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer W.
octubre 5, 2022
Didn’t fully cover
PUBLICADO POR:
Jennifer W.
octubre 5, 2022
I’m finding that the colour isn’t getting rid of all my greys?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Berit B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
noreen B.
octubre 5, 2022
Custom colour
PUBLICADO POR:
noreen B.
octubre 5, 2022
I had v bad experience with my first order because the result was not that what i expext then u send a free color...but was same result ...sadly..i tried one more time and order custom the colors again i m again disappointed because after 3 to 4 washes grey hair r shown.. totally waste of money the other local brands r better..i have 1 unbox how can i return....
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Noreen! Thanks for contacting us. We are sorry to hear about your personal experience with our hair color. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Nicole S.
octubre 5, 2022
Way too dark
PUBLICADO POR:
Nicole S.
octubre 5, 2022
Nothing like the color I chose. I'm sure it's a great product but I feel like the pictures shown aren't accurate. Lots of tears today.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela B.
octubre 5, 2022
Disappointed
PUBLICADO POR:
Angela B.
octubre 5, 2022
I called and spoke with a colorist before I decided on a color. I told her what I was looking for, submitting pics of my current color, told her my grays were hard to color…noted this all on my online order. I was assured my hair would not be pink or purple…it was pink and purple! I looked like My Little Pony…4 days before vacation! So upset! As for the condition of my hair, the products were gentle, the color was hideous!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Angela - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S.
octubre 4, 2022
It was ok
PUBLICADO POR:
Jen S.
octubre 4, 2022
I am not impressed that it didn’t cover my greys at all. The color is dull and not shiny. I had high hopes. I’m hoping we can correct this issue.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jacqueline C.
octubre 4, 2022
Did nothing for me
PUBLICADO POR:
Jacqueline C.
octubre 4, 2022
I followed the instructions perfectly and it did nothing for my hair. Barely covered my grays and it dyed my hair a LIGHTER brown than it already was when it was supposed to be black.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jacqueline - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Beverly C.
octubre 4, 2022
Not for grey hair
PUBLICADO POR:
Beverly C.
octubre 4, 2022
Zero grey coverage. All it accomplished was to damage my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Beverly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kimberly A.
octubre 4, 2022
Drab color
PUBLICADO POR:
Kimberly A.
octubre 4, 2022
I’ve done my hair myself for many years using box color and have had better results. The kit is easy, but the colors are very drab. I asked for a vibrant strawberry blonde but got a murky brown with a hint of very faint copper. This is after sending photos of my current color and following instructions perfectly. It covered evenly but the color is blah! Why so expensive if you can’t use quality pigment?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate you reaching out!
PUBLICADO POR:
Janet L.
octubre 3, 2022
Unsatisfactory Color
PUBLICADO POR:
Janet L.
octubre 3, 2022
Color formula was changed by eSalon and result was totally different than I requested. Color was so poor that I had to go to an actual salon to get the correct color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cynthia F.
octubre 3, 2022
Hot roots, dull color
PUBLICADO POR:
Cynthia F.
octubre 3, 2022
This color wasn’t copper enough. I want a copper red.
I ended up with hot roots and the color looked dull on me.
I cannot afford to buy your color and then go to a salon, which I have done twice since beginning e salon. I have been coloring my hair successfully for over 20 years, so it is not for lack of experience. Also, the Camo Mist doesn’t work for me at all.
I hope this next batch of color is beautiful. I do love the way my hair feels using your products.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth S.
octubre 3, 2022
My Hair is Brown Instead of Red
PUBLICADO POR:
Elizabeth S.
octubre 3, 2022
I just wanted to touch up the roots for my red hair color. I used the kit sent to me and instead of red hair, my hair is now brown everywhere except the roots which are clown-orange. I found the color very drying as well. I've never used a box conditioner that made my hair feel so stripped.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alice H.
octubre 2, 2022
Cancel order
PUBLICADO POR:
Alice H.
octubre 2, 2022
I want to cancel all shipments. I thought I could do my own hair color. But I can't. I'm too old now. This color wasn't any different than my old one. Please cancel my orders.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katresa R.
octubre 2, 2022
Kit very convenient but color was a miss
PUBLICADO POR:
Katresa R.
octubre 2, 2022
Loved the kit which included everything needed for the coloring process but my “dark brown” was actually more like black.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Heather R.
octubre 2, 2022
Probably the worst my hair has ever looked
PUBLICADO POR:
Heather R.
octubre 2, 2022
I did try to cancel after the first time I was supposed to get blonde and the already nice blonde I had was covered with a murky brown. I was told my colour would be adjusted to blonde for next time so I gave it another shot. After paying to fix the awful colour the first time I was short on time to go and get it done again so I risked it with my ‘revised blonde’ only to again have my nice blonde covered with an awful murky browny grey. Will need to pay to get this fixed again. Absolutely wouldn’t recommend, waste of time and money. Plus they keep sending me boxes and charging me even though I keep trying to cancel. Hopefully I’ll not receive another.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Heather! We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Stephanie C.
octubre 2, 2022
Too Strong for hair
PUBLICADO POR:
Stephanie C.
octubre 2, 2022
I used this product for the first time today 10/2/2022 since I purchased in September, upon mixing developer and color I found the smell was a bit strong smelled of amonia when I put in my hair and followed processing times after shampooing and conditioning I noticed clumps of hair falling out of which I provided a picture. I cannot continue using this product. Samantha thank you for the color for me but it’s just too strong and I cannot continue using it moving forward.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill B.
octubre 1, 2022
Color had leaked during shipping. I am unable to color my hair.
PUBLICADO POR:
Jill B.
octubre 1, 2022
I have never had this problem before when I have received orders from you. My September order had leaked the color in the box and I am unable to color my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vera G.
octubre 1, 2022
why is it so different from the last 2 times????
PUBLICADO POR:
Vera G.
octubre 1, 2022
this recent hair color is NOT the same as the last 2. I did not ask for adjustments, so why is it so light? It did not cover any grays, and it was not as dark as it usually is! Why does this keep happening? I do not believe you guys stick to the same formula...My hair DOES NOT look like it was even touched up or colored this time. I feel like I am paying 40$ for absolutely nothing! Either you guys are running some kind of scam, b/c I do not understand why, once I like the color and want it to stay the same, it suddenly gets screwed up??!! This is happening too often, very unhappy about the color and the wasted $$$$$
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie B.
octubre 1, 2022
Dark Blonde
PUBLICADO POR:
Debbie B.
octubre 1, 2022
I have always been a dark blood I just have some gray, this color made my hair look dull.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
N.Y.
septiembre 30, 2022
Misleading advertising
PUBLICADO POR:
N.Y.
septiembre 30, 2022
I wanted to try this service thinking any color could be custom made. I was indecisive and had to talk two different colorists and I was told if there is bleach or toning involved I still have to go to a salon. I didn’t even open the package I received and very disappointed. Canceling my account. It could be more transparent.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
N.Y. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rana J.
septiembre 29, 2022
Not as good as before
PUBLICADO POR:
rana J.
septiembre 29, 2022
Did not cover my greys this time
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Rana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Abi B.
septiembre 29, 2022
Really wanted to love it
PUBLICADO POR:
Abi B.
septiembre 29, 2022
I have been dying my hair at home for 15 years so I know what I’m doing, my hair is also very short so it’s not hard to ensure complete coverage and VERY hard to miss spots. Yet somehow I have patches of missed color. It’s very confusing and disappointing as I was really hoping to love this.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Abi - We never like to hear that our customers are unhappy with their results which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jacqueline C.
septiembre 29, 2022
Love the gray coverage
PUBLICADO POR:
Jacqueline C.
septiembre 29, 2022
I loved the gray coverage However my hair is not blue black n infact u can’t even tell I col callo it. So diss appointed w the color! But everything else was perfection
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Caroline D.
septiembre 29, 2022
Your own luck
PUBLICADO POR:
Caroline D.
septiembre 29, 2022
I get the whole idea is to make a “personalized” color, but I find very frustrating to not have any idea of what I’m going to get. When I got in contact, they’re helpless, told me to try it on. Not for me
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Caroline - We take our clients' feedback to heart and we're so sorry to hear about your experience. Unfortunately, with over 160,000 custom color options, we’re unable to show you exactly what your eSalon hair color will look like. However, our colorists are more than happy to discuss your color with you, walk you through the process, and go over any questions or concerns you may have in detail. Feel free to reach out at your earliest convenience and our colorist will be happy to further assist you.
PUBLICADO POR:
EUNKYOUNG /Sylvia P.
septiembre 28, 2022
Not good enough grey coverage
PUBLICADO POR:
EUNKYOUNG /Sylvia P.
septiembre 28, 2022
I have dark brown black natural colour. I chose Ash - it did not fully cover my grey hair as I attached photo just after dyed.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Eunkyoung - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we would love to send you a reformulated color designed to better suit your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Patrice M.
septiembre 28, 2022
Still Natural Looking
PUBLICADO POR:
Patrice M.
septiembre 28, 2022
Perhaps my hair is just too resistant to hold onto the blonde pigment but I still get compliments on the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patrice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tina B.
septiembre 27, 2022
Horrible packaging
PUBLICADO POR:
Tina B.
septiembre 27, 2022
Everything was spilled in the box so I didn’t get to use the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karra E.
septiembre 27, 2022
Not the desires color
PUBLICADO POR:
Karra E.
septiembre 27, 2022
I had wanted intense copper for it's bright but darker toned "red head" look. I ended up with a more burgundy look and am very disappointed with the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary H.
septiembre 27, 2022
Poor
PUBLICADO POR:
Mary H.
septiembre 27, 2022
Charged 27 pounds for a colur I didn't want
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mary! Thanks for stopping by. We are sorry for any misunderstanding with your orders. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Jennifer I.
septiembre 27, 2022
Not received
PUBLICADO POR:
Jennifer I.
septiembre 27, 2022
I never received my last order!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda M.
septiembre 27, 2022
Did not cover my gray roots
PUBLICADO POR:
Amanda M.
septiembre 27, 2022
The color is beautiful where it took, but even having followed the directions step by step my gray roots are still showing through. I was very excited to try esalon and had a great referral but disappointingly the color just didnt work to cover my gray roots as i was hoping abd expecting it to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vikki A.
septiembre 26, 2022
Not good for me
PUBLICADO POR:
Vikki A.
septiembre 26, 2022
I do not like this hair company I’m trying to cancel my orders I do not want any new colors from here
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Vikki - Thank you for reaching out! We're sorry to hear you've been unhappy with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Malia T.
septiembre 26, 2022
Didn’t work for my hair
PUBLICADO POR:
Malia T.
septiembre 26, 2022
You sent two sets of hair color I use them both on in one time. It did not work at all. At least a little bit of color on my hair. It was nothing. I am surprised when I know from
My bank account that they will sent me another set. I am trying to cancel but it’s hard how to find where to cancel on the website.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Malia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ami S.
septiembre 26, 2022
Didn’t last past one wash
PUBLICADO POR:
Ami S.
septiembre 26, 2022
I died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ami - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marian F.
septiembre 26, 2022
Didn't Cover Gray
PUBLICADO POR:
Marian F.
septiembre 26, 2022
My product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Marian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Miriam E.
septiembre 25, 2022
Too harsh to my scalp
PUBLICADO POR:
Miriam E.
septiembre 25, 2022
I sooo love your hair colour and the whole
concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
christine H.
septiembre 22, 2022
ordered dark brown now im orange
PUBLICADO POR:
christine H.
septiembre 22, 2022
the amonia about killed me i look like a brass lamp im to nervous of a person to go in publick with brassy hair.im sorry im not being mean. i dont remember dark colours smelling so strong of a,omia
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christine - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for sharing your feedback!
PUBLICADO POR:
JOHANNA NELLY EDITH H.
septiembre 21, 2022
Coloration fabriquée à la demande
PUBLICADO POR:
JOHANNA NELLY EDITH H.
septiembre 21, 2022
ce n est pas du tout ce que j avais demandé je suis très déçue
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Johanna - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Souad T.
septiembre 21, 2022
Pas mal mais pas assez couvrantes
PUBLICADO POR:
Souad T.
septiembre 21, 2022
J’ai adorée la couleur elle es trop belle les reflets j’adore au soleil mais dommage deux semaine sa part et bonjour les cheveux blanc
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Souad T. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de satisfaction est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
sheri W.
septiembre 21, 2022
The hair color when mixed together foamed up all over my counter.
PUBLICADO POR:
sheri W.
septiembre 21, 2022
I have used this product on and off since 2012. Not the same product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheri - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details.
PUBLICADO POR:
Sheila A.
septiembre 21, 2022
did not order - did not receive - did not receive credit
PUBLICADO POR:
Sheila A.
septiembre 21, 2022
I stopped my service in June 2021. In January 2022 I was sent, out ot the blue, a free color set due to order credits I had accumulated. One year after stopping my service, July 2022, I find my debit card was charged $33 for an order I did not place and it was mailed to an address that is no longer current. I called to complain, was told I would be credited the amount when it was returned, 2 months later still no credit.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle A.
septiembre 21, 2022
The color didn't take, and it damaged my hair
PUBLICADO POR:
Michelle A.
septiembre 21, 2022
The color didn't take at all, it was a gorgeous plum while in use, but it washed out and left my hair brassy and frizzy, my opinion is it was old product. If there was a different type i might reapply to fix the mess it left... I'm very unhappy with the end result, i have to work with ugly hair now.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kristina N.
septiembre 20, 2022
Color didn’t even stick to my hair
PUBLICADO POR:
Kristina N.
septiembre 20, 2022
Color did not coat my hair. Worst hair color I’ve ever ordered. Customer service hasn’t responded either. I’ll stick with other companies
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelia S.
septiembre 20, 2022
Horrible
PUBLICADO POR:
Shelia S.
septiembre 20, 2022
The roots color is amazing but the ends color they gave is gross. It’s bright red orange and is not even the same or similar color as the roots. I look like a freak show.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheila - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for your feedback!
PUBLICADO POR:
Vickie D.
septiembre 19, 2022
Doesn’t cover gray
PUBLICADO POR:
Vickie D.
septiembre 19, 2022
Sadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle L.
septiembre 18, 2022
Still have grays
PUBLICADO POR:
Michelle L.
septiembre 18, 2022
Not covering gray
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Holly H.
septiembre 18, 2022
Sent picture and color is way off
PUBLICADO POR:
Holly H.
septiembre 18, 2022
They sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Holly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mike A.
septiembre 18, 2022
Made my hair brassy and color didn't take
PUBLICADO POR:
Mike A.
septiembre 18, 2022
This color went on healthy soft virgin hair so the color should have took but all it did was fry my hair and make it brassy. I ordered the dark brown with purple and it went on a great plum color, but it washed out immediately and left a frizzy brassy disaster. I'm disappointed and panicking cause my hairs destroyed and I have to work like this. I don't recommend the product to anyone.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mike - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust to a formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Lydia S.
septiembre 17, 2022
Went black
PUBLICADO POR:
Lydia S.
septiembre 17, 2022
Have light brown hair with blonde highlights and wanted to go a medium brown for winter. Left this colour on for half the amount of time as stated on the instructions as it started to look really dark. Washed it out and it was black…so so bad will never order again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lydia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Christine S.
septiembre 16, 2022
keine Grau Abdeckung, zu Dunkel, => zu teuer
PUBLICADO POR:
Christine S.
septiembre 16, 2022
Bin mit dem Produkt und den scheinbar versteckten automatischen Abo nicht zufrieden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Louise S.
septiembre 16, 2022
Doesn’t cover my grey.
PUBLICADO POR:
Louise S.
septiembre 16, 2022
Does NOT cover my grey hair. I now have grey, pinky red, and brunette zones on my head. Will be paying for color correction when I can get back to my stylist.
On a positive note, did leave my hair soft and healthy.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Louise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
CHRISTINA Y.
septiembre 16, 2022
Easy to follow and use
PUBLICADO POR:
CHRISTINA Y.
septiembre 16, 2022
Easy to use and followed but the color did not turn out at all how I wanted.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah B.
septiembre 16, 2022
I'm tired of giving the benefit of the doubt.
PUBLICADO POR:
Sarah B.
septiembre 16, 2022
Been using this hair color since June 2020. I cannot believe I stuck with it for two years... probably because it was so convenient. I get one good color out of every four. Like many other reviews, the color is inconsistent and even turns my roots lighter at some places. I have very dark hair and use a blue black permanent dye for gray coverage. Some places cover well others appear stripped of all color. Been going back and forth with them for a while. I don't change my routine, wash my hair on a Sunday and do not use any product. The apply hair day on a Thursday so it's not freshly cleaned. I'm so tired of playing this game of will it cover my roots or ruin my hair this time. Found another brand online with far better reviews. Will finally be ending this horrible hair relationship. Not worth the price for quality.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
mary C.
septiembre 15, 2022
Gray hair
PUBLICADO POR:
mary C.
septiembre 15, 2022
Did not cover any of my gray very unsatisfied
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Carol F.
septiembre 15, 2022
Not the colour I wanted at all !!
PUBLICADO POR:
Carol F.
septiembre 15, 2022
I received my colour yesterday, I've done my hair by the letter in the instructions , instead of my hair being light blonde , it is now a light ginger! Not the colour I wanted at all !!!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Carol! We are sorry to hear that the color didn't meet your expectations. Please check your emails, we've just got back to you to help you further.
PUBLICADO POR:
Sheryl S.
septiembre 15, 2022
Terrible - total scam
PUBLICADO POR:
Sheryl S.
septiembre 15, 2022
And still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam.
Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Becky C.
septiembre 15, 2022
PROLONGED ARRIVAL TIME
PUBLICADO POR:
Becky C.
septiembre 15, 2022
The hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Becky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out!
PUBLICADO POR:
Mrs G.
septiembre 14, 2022
Awful!
PUBLICADO POR:
Mrs G.
septiembre 14, 2022
Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again .
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further.
PUBLICADO POR:
Brittany R.
septiembre 14, 2022
Won’t Buy Again
PUBLICADO POR:
Brittany R.
septiembre 14, 2022
I had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Brittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Geraldine L.
septiembre 13, 2022
Hair color
PUBLICADO POR:
Geraldine L.
septiembre 13, 2022
The color set basically seems like box dye that you can get at your local pharmacy
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Geraldine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jannah B.
septiembre 13, 2022
Poor grey coverage
PUBLICADO POR:
Jannah B.
septiembre 13, 2022
Color was lovely but it did not cover my grav. Very disappointed since I followed the directions Completely
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jannah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca R.
septiembre 13, 2022
Color Does not last
PUBLICADO POR:
Rebecca R.
septiembre 13, 2022
Very disappointed with this product the color washes out in the first wash and leaves my roots exposed. The second bottle I received started foaming and spilling out of the bottle when left on the counter for less then 20 mins. I have never had hair dye do that to me and I've been coloring my hair for about 20 years. I'm glad it did not ruin my countertop.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
PUBLICADO POR:
Jade T.
septiembre 12, 2022
Wish the color was better settling in my hair
PUBLICADO POR:
Jade T.
septiembre 12, 2022
I think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
LISA C.
septiembre 12, 2022
Poor gray coverage
PUBLICADO POR:
LISA C.
septiembre 12, 2022
My color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah W.
septiembre 12, 2022
Turned my blonde hair ginger!
PUBLICADO POR:
Sarah W.
septiembre 12, 2022
I ordered from here due to the amazing reviews, I ordered a medium blonde and uploaded pictures etc. I've just done my hair, and well I'm left with ginger hair! I'm not happy about this
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sarah W.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brianna R.
septiembre 11, 2022
Not what I expected.
PUBLICADO POR:
Brianna R.
septiembre 11, 2022
I was hoping to go a lot darker and even received an email from the stylist that I was going two shades darker and she recommended going darker gradually. My hair barely changed. The only noticeable difference is my natural red undertones now are more golden but my hair did not get any darker.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Brianna - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brigitte S.
septiembre 9, 2022
Rotstich
PUBLICADO POR:
Brigitte S.
septiembre 9, 2022
Liebes esalon Team. Die Haarfarbe an sich ist wirklich ein tolles Produkt. Leider hat diese Mischung bei mir einen Rotstich (den ich endlich rausbekommen habe nach mehreren färben) verursacht. Das hat mich sehr geärgert. Ich wollte eigentlich ein helles kühles blond oder ein kühles hellbraun. Das habe ich auch mitgeteilt und eure Empfehlung war ein hellbraun, was ja nicht verkehrt ist aber ihr müsst die Kunden bitte darüber informieren ob bei einem schon vorhandenen Rotstich die Farbe dieses noch mehr hervorhebt. Ich bin echt nicht happy aber ich werde jetzt warten und hoffen ihr mischt mir diesmal eine Farbe ohne Rotstich. Danke
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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