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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hi Lisa - We are so sorry to hear that your color didn't turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie C.
noviembre 15, 2022
Too dark
PUBLICADO POR:
Stephanie C.
noviembre 15, 2022
Well everything would've been ok, however I was trying to get a blonde color quite a bit lighter than what I ended up with. I believe it turned out even darker than my natural hair color or roots, which is what I did not want....
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
MEHDI Y.
noviembre 15, 2022
The color does not cover grey hairs
PUBLICADO POR:
MEHDI Y.
noviembre 15, 2022
The color do not cover the grey area and if it does it will be red. Please stop sending the color to me
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Mehdi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sasha
noviembre 14, 2022
Color options not for Red Heads
PUBLICADO POR:
Sasha
noviembre 14, 2022
Had gone over with the colorist helper what color I desired and sent in a picture, but the color I received was too light so they recommended a different type of red and sent for the second time but it was way off. FYI, seems like Madison Reed has better color options for red heads. This company could not offer me what I was looking for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Crystal S.
noviembre 14, 2022
New color
PUBLICADO POR:
Crystal S.
noviembre 14, 2022
Ordered new color, unhappy with results. My hair color has too much red, more red than brown. How can this red be eliminated?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn N.
noviembre 14, 2022
I wanted medium blind I got strawberry blonde with grey,green streaks.
PUBLICADO POR:
Carolyn N.
noviembre 14, 2022
My hair is now 3 colors, Grey turned blonde, dark roots are strawberry blonde and the middle lengths are grayish green.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nancy E.
noviembre 14, 2022
Slow delivery
PUBLICADO POR:
Nancy E.
noviembre 14, 2022
I have not used this new set since it took almost 2 weeks to arrive. The last application did not cover well and was unbearable after 2 weeks. I had to purchase another product. Will try this next time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We’re sorry that you were unhappy with the results of your precious order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tawana W.
noviembre 14, 2022
Gray back
PUBLICADO POR:
Tawana W.
noviembre 14, 2022
My gray around my hair line was showing in less than a week time. I had to dye again before the next shipment!😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tawana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Theresa T.
noviembre 13, 2022
Darker than expected
PUBLICADO POR:
Theresa T.
noviembre 13, 2022
I only left this on for 10 minutes and my hair is not dark blond, it’s dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Claudia B.
noviembre 11, 2022
Wrong color, too dark
PUBLICADO POR:
Claudia B.
noviembre 11, 2022
This was way too dark and i don't see any red.
Maybe too much ash as well?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to making this right!
PUBLICADO POR:
Jeanne L.
noviembre 11, 2022
Two completely different colors
PUBLICADO POR:
Jeanne L.
noviembre 11, 2022
I asked that my color be lightened JUST A LITTLE from last month since it was too auburn and I want more of a strawberry blonde. I got two colors (which is nice) to do roots, then middles and ends, but the middle and ends color ended up being like a Ronald McDonald red/orange and completely different from the roots and rest of my hair. Also, the roots barely took and that doesn't usually happen.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise R.
noviembre 10, 2022
1st Time Color Hair
PUBLICADO POR:
Denise R.
noviembre 10, 2022
The color did cover gray, but gave my hair a red color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Benley F.
noviembre 10, 2022
Disappointed
PUBLICADO POR:
Benley F.
noviembre 10, 2022
I normally love eSalon ,but my most recent colors have been off ! One turned my hair a brassy brown color ! So they changed my formula.. and this one turned my hair a dark brown and still has a bit of a red brassy tone .. The reason I'm soooo DISAPPOINTED is that my goal was a LIGHT ASH BROWN or DARK BLONDE!! I'm will to give it another try , but I will pay really good attention to what color they try to give me this time ?? I hope you have better luck then me !
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Benley - We are so sorry to hear you've been disappointed with your recent color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
TILENA W.
noviembre 9, 2022
Sucks
PUBLICADO POR:
TILENA W.
noviembre 9, 2022
I've done my hair twice the first time was better than the second time but it wasn't the right color the second time is awful I'm embarrassed to leave my house and can't even get anyone to f****** respond
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tilena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharie H.
noviembre 9, 2022
I see no difference in hair color
PUBLICADO POR:
Sharie H.
noviembre 9, 2022
I was so excited for this. And followed instructions exactly, but the color does not show it looks like ai did nothing to my hair my roots are still lighter than the rest and my hair is still brown with red. I ordered a medium black golden. I won’t be continuing with the company
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Schwedt M.
noviembre 9, 2022
Leider nicht der erwartete Effekt
PUBLICADO POR:
Schwedt M.
noviembre 9, 2022
Ich habe dunkelblond bestellt, meine Haare haben aber einen starken rotblonden Schimmer. Leider steht mir die Farbe absolut nicht. Ich möchte keine weitere Bestellung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Schwedt M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Julie P.
noviembre 9, 2022
Didn't cover my gray roots
PUBLICADO POR:
Julie P.
noviembre 9, 2022
I applied the product as directed and waited 20-25 minutes for processing, but still have grayish roots. Maybe mine are just stubborn grays.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie S.
noviembre 9, 2022
No gray coverage
PUBLICADO POR:
Katie S.
noviembre 9, 2022
What little gray hair it did cover, it washed out after a couple washes. When they resent a 2nd formula to try, my roots have come out very reddish with very little gray coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Penni L.
noviembre 8, 2022
Staying power
PUBLICADO POR:
Penni L.
noviembre 8, 2022
The color is fine. I like all the extras, stain remover etc. however, when I get my hair colored at the salon, the color is good for at least 2 weeks. With e-salon after one wash I can see grey coming through. Pretty disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Penni - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Becky T.
noviembre 8, 2022
Not great
PUBLICADO POR:
Becky T.
noviembre 8, 2022
Did not cover my gray that well. Still see the gray on the sides. I let the solution sit and followed the instructions just as it says but the results are not the best
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer B.
noviembre 8, 2022
Too dark and red
PUBLICADO POR:
Jennifer B.
noviembre 8, 2022
I hate the color. It's way to dark and red. Not medium blonde at all. 😭😭😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Dena A.
noviembre 8, 2022
No grey coverage :(
PUBLICADO POR:
Dena A.
noviembre 8, 2022
This hair dye did not cover my grays. It smelled good and the package was pretty
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep a look out for an email with your next steps!
PUBLICADO POR:
Crystal T.
noviembre 8, 2022
Not the right color
PUBLICADO POR:
Crystal T.
noviembre 8, 2022
The color wasn't light enough.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leila H.
noviembre 7, 2022
Color still not right
PUBLICADO POR:
Leila H.
noviembre 7, 2022
Can we make it a little darker? It’s still too light and orangy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leila - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sophie T.
noviembre 7, 2022
Teinte
PUBLICADO POR:
Sophie T.
noviembre 7, 2022
Je trouve la coloration beaucoup trop foncée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sophie T. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Alice N.
noviembre 7, 2022
Coverage
PUBLICADO POR:
Alice N.
noviembre 7, 2022
This last color didn't cover the short hair at the nape of my neck...looks horrible!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alice - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Aimee A.
noviembre 7, 2022
Not the right color
PUBLICADO POR:
Aimee A.
noviembre 7, 2022
I asked to go darker, and I got the same or lighter.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aimee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Monica R.
noviembre 7, 2022
I had no gray hair, My hair was natural dark blonde, color kit turned it orange
PUBLICADO POR:
Monica R.
noviembre 7, 2022
I spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Monica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sharon W.
noviembre 6, 2022
My review
PUBLICADO POR:
Sharon W.
noviembre 6, 2022
I really wasn't satisfied with the color last time, and it didn't adhere, if that's the correct word, to my grays, but I'm going to give it another try.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ellen S.
noviembre 6, 2022
not impressed
PUBLICADO POR:
Ellen S.
noviembre 6, 2022
For the price - the gloves are flimsy and the color blends thru - they give you 2 pair because they fall apart- the color washes out quickly - the color is great but this is just too much $$ for what I received - I've been coloring my hair for over 30 years and this product is far from the best
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ellen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jade N.
noviembre 5, 2022
Hair Color
PUBLICADO POR:
Jade N.
noviembre 5, 2022
The color was changed to a bright red, this was not originally selected. Made my hair more red then what it was naturally. Was looking for a warmer color for winter, did not like that tech changed it.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jade - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret F.
noviembre 5, 2022
Awful
PUBLICADO POR:
Margaret F.
noviembre 5, 2022
Awful grey was showing in 10 days!!!!! Followed instructions exactly. Will not be purchasing again
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Margaret - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine M.
noviembre 4, 2022
Pas top
PUBLICADO POR:
Christine M.
noviembre 4, 2022
Couleur beaucoup trop foncé et surtout ne couvre pas les cheveux blancs comme demandés
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Barbara H.
noviembre 4, 2022
What happened?
PUBLICADO POR:
Barbara H.
noviembre 4, 2022
I had asked for a color lighter than the last shade I had ordered and it turned out, it was MUCH darker than my last shade. I am so disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Pamela D.
noviembre 3, 2022
commande non recu
PUBLICADO POR:
Pamela D.
noviembre 3, 2022
ma commande aurait du arriver le 31 octobre hors a ce jour toujours rien !!!!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pamela D. - Merci de nous avoir contactés, nous apprécions votre patience concernant nos délais de livraison. Nous vous avons envoyé un e-mail afin de vous renseigner sur l'envoi de votre commande. Veuillez vérifier vos e-mails pour plus de détails. Encore merci d'avoir choisi eSalon !
PUBLICADO POR:
Rita K.
noviembre 3, 2022
Order sent to wrong address................
PUBLICADO POR:
Rita K.
noviembre 3, 2022
I looked for a contact and didn't see one. I am furious. I changed my shipping address, and it is still being shipped to the wrong place. We travel a lot and this is not the first time this has happened. Looks like I am going to have to cancel my account if this company is not willing to work with me, plus my product will be later getting here. And I am having to bother someone to have it forwarded on to me. I know for certain I changed the address but it is still going to Indiana instead of Georgia...............I'm venting here as I could not find a private contact place.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rita - We are truly sorry to hear about your experience. We take our clients' feedback to heart and continue to improve our client's experience each and every day. We have reached out via email to get you assisted.
PUBLICADO POR:
Danielle W.
noviembre 3, 2022
Didn't come out the colour I wanted
PUBLICADO POR:
Danielle W.
noviembre 3, 2022
I mixed the colour and at first, it looked an okay colour but quickly darkened to a dark purple. I was originally wanting orange hair and it came out dark red!
Luckily I actually do quite like the dark red, but it's not the colour i asked for.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Danielle! We are sorry to hear that your hair color didn't come out as expected. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Karen W.
noviembre 3, 2022
Processing Time Seems Short
PUBLICADO POR:
Karen W.
noviembre 3, 2022
The total processing time is only 15 minutes which seems awfully short. Any other color I’ve done has been at least 30 minutes. My color came out very uneven.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lynn C.
noviembre 2, 2022
Love it wish it lasted longer
PUBLICADO POR:
Lynn C.
noviembre 2, 2022
Great color but seems to fade
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lillie R.
noviembre 2, 2022
Chemicals to strong
PUBLICADO POR:
Lillie R.
noviembre 2, 2022
honestly in the course of mixing the products they were super strong I had to wear a mask and I couldn't place the mixer on my hair concerned how strong the chemical were smelling.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lillie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rehan A.
noviembre 1, 2022
Did not work
PUBLICADO POR:
Rehan A.
noviembre 1, 2022
The hair color was a MESS and got everywhere. I have a lot of experience dyeing my own hair and I’ve never seen anything like this. In addition, the root color did not cover the grays. I was SURE to apply it to where I needed coverage and it did nothing. I will not use this again. The dyes sold at the pharmacy far exceed this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rehan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
DONNA M.
noviembre 1, 2022
It hasn’t been 2 weeks since I colored
PUBLICADO POR:
DONNA M.
noviembre 1, 2022
and as recommended I haven’t washed my hair hoping the color would last. I did like the color but like the other store bought products it didn’t last. I was so hopeful unfortunately my roots are already showing the gray.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim O.
noviembre 1, 2022
Didn’t do my color
PUBLICADO POR:
Kim O.
noviembre 1, 2022
Didn’t do my color it’s way light almost no change to roots Very disappointed ☹️
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kim - We’re sorry to hear that your color came out lighter than you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jessica U.
noviembre 1, 2022
Komplett andere Farbe
PUBLICADO POR:
Jessica U.
noviembre 1, 2022
Ich wollte meine Naturhaarfarbe (Kupferblond) nur eine Nuance dunkler… was habe ich bekommen?! Meine Haare sind bordeauxrot 😱
Ich bin furchtbar unglücklich… ich habe das Profil genauestens ausgefüllt und ein Foto eingeschickt. Wie kann sowas passieren frag ich mich. Ein Anwendungsfehler kann es auch nicht sein, habe die Anleitung bis ins Detail umgesetzt.
Wer zahlt mir jetzt den Frisörbesuch 😅?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica U.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Inga S.
noviembre 1, 2022
Das Letzte
PUBLICADO POR:
Inga S.
noviembre 1, 2022
Nie wieder!
Verschicken die falsche Farbe (schwarz) statt mittelbraun. Ich bin hier scheinbar nicht der einzige Kunde. Man soll dann einfach mal 6 Wochen mit der Farbe rumlaufen bis sie sich auswäscht und dafür bekommt man einen Gutschein dass man nochmal so “gut” aussehen darf. Eine Enttäuschung auf voller Länge. Jeder Friseur laden hat bisher bessere Mischungen für zuhause verkauft. Ich frage mich auch für was man euch Bilder anhängt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Inga S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Rosalyn Brown C.
octubre 31, 2022
3 weeks after colouring my hair has turned brassy red. What I wanted to avoid!
PUBLICADO POR:
Rosalyn Brown C.
octubre 31, 2022
3 weeks after colouring my hair has turned brassy red. This is what I specifically wanted to avoid and asked that I get a brown colour that remains true and does not turn red after exposure to the sun etc.
And I do not want a darker or black colour - I want chestnut brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosalyn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
rebecca S.
octubre 30, 2022
Did anyone even read the notes?
PUBLICADO POR:
rebecca S.
octubre 30, 2022
Root colour was ok, but the length colour was vastly different, didn't match the top and turned me from blonde to fully copper. Was awful. Really angry that I had to go buy a bleaching kit to get back to blonde!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rebecca! We are sorry to hear that you aren't happy with your hair color. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Morgane L.
octubre 29, 2022
A fuir!!!
PUBLICADO POR:
Morgane L.
octubre 29, 2022
Je devais recevoir comme couleur un beau roux très vif. Assez rouge même.
Au final je me retrouve avec un espèce de marron affreux avec des reflet acajou. Je sais pas si c'est une erreur de leur part mais c'est comme si ils m'avaient envoyé ma couleur naturel demandé au début du questionnaire, et non la couleur final demandé. bref .Horrible. En plus le produit m'a à moitié brulé la tête. et je devais recevoir un pinceau gratuit que je n'ai jamais eu. je ne recommande pas.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Morgane L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre commande était incomplète, mais aussi que les résultats de votre coloration vous ont déçue et que vous ayez eu une réaction. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter par email afin de remédier à cette situation. Nous espérons vous aider !
PUBLICADO POR:
Robyn W.
octubre 29, 2022
Didn’t cover my gray.
PUBLICADO POR:
Robyn W.
octubre 29, 2022
Unfortunately, the color was more red than I expected and it did not cover my gray.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Robyn - We are sorry to hear that you were disappointed by the gray coverage and tone of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lyndsey B.
octubre 29, 2022
Love the colour, but....
PUBLICADO POR:
Lyndsey B.
octubre 29, 2022
I absolutely loved the colour and the set looked so professional in its packaging etc but the chemicals in the colour made me feel very sick and a bit dizzy. I will order again in the future as the colour looked great and the price was great even though it made me feel ill in the short term. I'm willing to go through that feeling again for hair perfection.
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I have medium brown hair with blonde highlights and I got dark brown mohaugany red die, I followed the instructions and left it in for 35 minutes. Sadly it didn't take, the blonde highlights from the salon this summer still look blonde even :/ not impressed with the product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie T.
octubre 28, 2022
Did not receive hair color
PUBLICADO POR:
Stephanie T.
octubre 28, 2022
I did not receive my hair color package for July, August and September of 2022. Can you please explain why?
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - We’re truly sorry to hear you haven't received your orders. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen J.
octubre 28, 2022
The color is off
PUBLICADO POR:
Kathleen J.
octubre 28, 2022
The color should be dark blond but it is more brown and still has red undertones
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
PUBLICADO POR:
Cathy J.
octubre 28, 2022
No good
PUBLICADO POR:
Cathy J.
octubre 28, 2022
I informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tara G.
octubre 27, 2022
Ok but not amazing
PUBLICADO POR:
Tara G.
octubre 27, 2022
First of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy S.
octubre 27, 2022
Too dark
PUBLICADO POR:
Tammy S.
octubre 27, 2022
This color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie M.
octubre 27, 2022
Not as expected
PUBLICADO POR:
Debbie M.
octubre 27, 2022
The color is nothing like the photo I provided.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon G.
octubre 27, 2022
Didn’t change color much!
PUBLICADO POR:
Sharon G.
octubre 27, 2022
Roots looks red, and no signs of violet on ends at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Astride S.
octubre 26, 2022
Première commande
PUBLICADO POR:
Astride S.
octubre 26, 2022
Je ne suis pas satisfaite du produit ça n a pas réussit je souhaiterai me désabonner je suis très déçue c comme si je m étais fait une coloration demi permanente que l on achète en grande surface et encore moins bien
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Astride S. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Claire D.
octubre 26, 2022
I've not seen much difference
PUBLICADO POR:
Claire D.
octubre 26, 2022
I've not seen much difference with this colour and my hair is still showing a copper undertone ,this has also left my hair feeling very dry, and I've noticed grey hairs appearing quicker than my usual brand,and I didn't really get a nice smell after using the conditioner either like I do using my regular one The packaging is nice and how it's delivered with that personal touch but that's the only positive overall I can say. Unfortunately for me this colour and products really hasn't suited my hair nor changed the colour that much and my hair has been feeling very dry and frizzy since using.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claire D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyne B.
octubre 26, 2022
Pas coloris voulu trop foncer
PUBLICADO POR:
Evelyne B.
octubre 26, 2022
J ai changé pour demander moins roux blond vénitien et pas vraiment t ce que he veux comme couleur
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Evelyne B. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour vos commentaires.
PUBLICADO POR:
Janet F.
octubre 26, 2022
Faded with 1st wash
PUBLICADO POR:
Janet F.
octubre 26, 2022
Color faded at roots with first wash 4 days after coloring. Not happy that the color didn’t last past the first shampooing. Need to recolor now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayleigh B.
octubre 26, 2022
Not what i asked for at all.
PUBLICADO POR:
Kayleigh B.
octubre 26, 2022
On going through the questions on what i wanted i selected auburns and coppers and gingers....
I got red. Pinky cheap looking red.
Very disappointed especially as id uploaded photo of my own hair... Plus a photo of my desired colour.
Now im left with hair colour i need to spend money on to fix!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kayleigh! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
janel M.
octubre 26, 2022
The color is too dark
PUBLICADO POR:
janel M.
octubre 26, 2022
The color is too dark and does not seem to last long. Even though I use color safe shampoo
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
octubre 26, 2022
Poor Customer Service AND it expires QUICKLY - things GROW in the bottle!
PUBLICADO POR:
.
octubre 26, 2022
I've been a customer for 7 years but NO MORE. Never had an issue but I was on recurring shipments so I had hair colors coming faster than I was using them. In a nutshell, after 4 months, I went to use my last one on my counter, and it was growing gross stuff IN THE BOTTLE! I was going to toss it out, but wanted to send an email - if anyone can relate, I work 2 businesses so working around the clock and never get time off, but I finally sent an email to tell them and show them the pictures. Instead of coming back that they're sorry that happened, and telling me that I can't have it exposed to any "elements" (but it was always on my counter, so no temp influx) that they "are happy to confirm it's over 6 months so to throw it out" - sort of like "hot potato, it's not my problem", but everyone, you have to see the pictures - completely gross!!! Anyhow, it's not about a $30 order, it's about the poor customer service AND that the STANDARD time for hair color (that you can expect it's good) is THREE YEARS - Google it and you will see. Since then, they've ADDED to their FAQ that it expires in 6 months - convenient. Regardless, I would seriously consider using another color where things are NOT growing in bottle - you're putting that on your hair! I'll dispute the charge with my credit card company so again, it's not over $30, it's very, very poor customer service. Read other reviews online and you will see - HERE they can somewhat control reviews - on other sites they can't....think about that...
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Hello - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kris N
octubre 26, 2022
Faded Pink Mess
PUBLICADO POR:
Kris N
octubre 26, 2022
My reference photo I sent to esalon’s email was of a beautiful ginger beer colour. The colour I received turned my natural level 8 blonde hair into a faded looking dark pink mess. Not even the slightest bit close to what I had asked for. Very unhappy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debbie J.
octubre 25, 2022
Wrong color
PUBLICADO POR:
Debbie J.
octubre 25, 2022
Y'all since the wrong color not once but twice now my hair is totally messed up I want to cancel my subscription
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hi Debbie - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deepti L.
octubre 24, 2022
Didn't last very long
PUBLICADO POR:
Deepti L.
octubre 24, 2022
The colour looked very nice for a couple of days, but then my grays started showing through, and my hairdresser noticed that the colour under the very top layer of hair was very light (something about the developer being too strong). And in the hairdresser's chair I could actually see where the root colour was applied and where it ended. Such a shame! I was really excited by the initial results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deepti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
LISA G.
octubre 24, 2022
Awful color not the same as old formulation
PUBLICADO POR:
LISA G.
octubre 24, 2022
I asked for the same color and effect as the old eSalon formulation. They said it would look the same. It wasn't even close. Looks and feels like drugstore box color. So disappointed. Canceling account.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melanie G.
octubre 24, 2022
Basically no change
PUBLICADO POR:
Melanie G.
octubre 24, 2022
I followed your directions exactly and my hair looks almost exactly the same as it did before I colored it. Not happy at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jody B.
octubre 24, 2022
Minimal gray coverage
PUBLICADO POR:
Jody B.
octubre 24, 2022
I gave this product another chance and again the color was too light and did not cover the grey as well as other products. Highly disappointed. Will request money back
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Caroline S.
octubre 24, 2022
Very brassy
PUBLICADO POR:
Caroline S.
octubre 24, 2022
I was hoping for a more neutral color but the color was very brassy and not a good fit.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Caroline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Gina W.
octubre 24, 2022
Didn’t color my grey
PUBLICADO POR:
Gina W.
octubre 24, 2022
While the product left my hair feeling much more healthy, I found that, at twice the price, it didn’t cover my color resistant greys as well as the Loreal Preference that I generally use. I plan to cancel my subscription.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Veronica G.
octubre 23, 2022
Disappointing results
PUBLICADO POR:
Veronica G.
octubre 23, 2022
I had high expectations for this product from all the reviews and ads but unfortunately, it was nothing like I expected. The major issues I wanted to fix were not fixed, like colour correcting and not damaging my hair further.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Veronica! We are sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Michael C.
octubre 23, 2022
Not for me
PUBLICADO POR:
Michael C.
octubre 23, 2022
I was curious about this product but was skeptical due to my stubborn greys. Unfortunately this did not take well on my greys. I only do 1 brand from the store since many others do not work on me. I dye my own hair for over 15 yrs so am familiar with how to properly do it at home. This was a sad outcome. Not interested to try again but canceling the membership is extremely challenging. I've even sent an email to cancel but no word for days. Hopefully I'll get a response this way.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michael - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise G.
octubre 23, 2022
Gray
PUBLICADO POR:
Denise G.
octubre 23, 2022
After one wash my grey in my temple area starting coming through
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cynthia L.
octubre 23, 2022
Worst hair color ever
PUBLICADO POR:
Cynthia L.
octubre 23, 2022
I went through all the questions with my main concern being stubborn grays. I submitted 3 recent pics showing my hair color is a very very dark brown. I got the initial order and the color came out so much lighter than my hair color and greys started showing after 2 -3 washes. Due to my own negligence I didn’t realize I was on an auto fill plan and received a 2nd order. I immediately unenrolled and just kept the order thinking I’d give it another try since I had it. To my surprise I received an email telling me a 3rd order was shipped even after unenrolling. I had to contact customer service and the rep had a bad attitude as if she was being inconvenienced to unenroll me again and told me to mark the package return to sender and when they got it back they would refund my card but would proceed to charge my card in the meantime. No apology for sending it after I cancelled or anything. Long story short I tried the box I had kept and it took to my hair worse than the 1st time. It didn’t even look the light reddish brown like the 1st time; it was much lighter. Don’t waste your money on this product. I’m going to call them on their 100% satisfaction claim and see what happens. Dye from the Dollar store would have worked better.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susanne L.
octubre 22, 2022
Kompletter Mist!
PUBLICADO POR:
Susanne L.
octubre 22, 2022
Die Farbe entspricht auch nicht ansatzweise dem Bild dazu!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susanne L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Tahnee Terai
octubre 22, 2022
Only colored some of my hair
PUBLICADO POR:
Tahnee Terai
octubre 22, 2022
I'm so disappointed in this hair color. I made sure to fully saturate EVERY SINGLE hair. (I have severe OCD so there is no "good enough" in my book) I made sure to let it process for the instructed amount of time, which ended up being longer actually because it takes quite a while to color all of my hair. I did everything as the instructions stated but only parts of my hair are colored. Much of it looks like I didn't even put color on it, my roots included. Not to mention the hair dye basically exploded in the bottles. The root color was doing fine for a bit and then all of a sudden it got really hot and started gushing out. The ends color did it immediately after mixing. I had to put them both in bowls where it looked like there was three or four times as much dye as there was when I started. I was terrified all my hair was going to fall out or something but I couldn't exactly stop half way through. As it turns out, I could have and it would've looked about the same. I won't run the risk of using the second shipment I received. I got this product because of the great reviews and it sounded so promising so maybe I just got a bad batch or have bad luck or something because this is probably the worst hair color I've ever used.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tahnee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alanna B.
octubre 22, 2022
Coloured my hair darker than described
PUBLICADO POR:
Alanna B.
octubre 22, 2022
My hair was coloured darker than described, after following the instructions exactly. The colour is nice and shiny and has a nice smell, however I am disappointed to have the incorrect colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Alanna! WE are so sorry to hear that your color turned out darker than expected. Please check your emails, your colorist has contacted you to help you further.
PUBLICADO POR:
Judith S.
octubre 21, 2022
Leider Erwartungen nicht erfüllt
PUBLICADO POR:
Judith S.
octubre 21, 2022
Farbe ist ok jedoch wurden meine grauen Haare nicht gefärbt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Judith S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Joyce R.
octubre 21, 2022
Too pricey n not enough gray coverage
PUBLICADO POR:
Joyce R.
octubre 21, 2022
This is rip off! They advertise $9.99 I signed up they charge me $9.99 the 2nd auto ship was $34 what a rip off ! I wasn’t aware of the amount charges. Honestly it’s not enough gray coverage . I need refunds I want my money back not satisfied customer. Don’t fall on the advertising!!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joyce - We're so sorry for any confusion about our pricing and that your color did not give you the gray coverage that you expected. We want to make this right and will be reaching out to you shortly. Please check your inbox for next steps! Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Charline B.
octubre 21, 2022
Bottle damage
PUBLICADO POR:
Charline B.
octubre 21, 2022
There was almost nothing left in the white bottle
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charline! We are so sorry to hear that your custom blend arrived damaged. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Eve P.
octubre 20, 2022
Fades too quickly
PUBLICADO POR:
Eve P.
octubre 20, 2022
My color fades rather quickly, my gray coverage doesn't last more than a couple of weeks or so. This last time I used the color, I had a lot of hair fall out. I'm at a loss here.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Eve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Merinell F.
octubre 20, 2022
Disappointed
PUBLICADO POR:
Merinell F.
octubre 20, 2022
The hair color ended up not covering my grays. It turned them a brassy light red color.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Merinell - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Laci A.
octubre 20, 2022
Didn’t last
PUBLICADO POR:
Laci A.
octubre 20, 2022
I’ve done this before and loved it however this time it’s not sticking to this gray hair 😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laci - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Belen T.
octubre 20, 2022
It does not cover my stubborn gray hair
PUBLICADO POR:
Belen T.
octubre 20, 2022
Please cancel my order this dye does not agree with my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Belen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gill C.
octubre 19, 2022
Couleur
PUBLICADO POR:
Gill C.
octubre 19, 2022
J ai désire commande une couleur cuivrée bien que n ayant toujours pas ma commande je vois que Léon m’adresse un blond foncé rien à voir avec ma demande
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gill C. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés s'il y a pu avoir confusion avec l'intitulé de votre coloration. Nous allons revenir vers vous par email, afin de vous conseiller au mieux concernant votre couleur et la livraison. Encore merci d'avoir choisi eSalon !
PUBLICADO POR:
Jaymi I.
octubre 19, 2022
Ouch!
PUBLICADO POR:
Jaymi I.
octubre 19, 2022
Already did this back in September.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jaymi - Thank you for reaching out! Keep a look out for an email, so we may better assist you.
PUBLICADO POR:
Dawn F.
octubre 18, 2022
Brassy orange greys still visible
PUBLICADO POR:
Dawn F.
octubre 18, 2022
Colour turned out a brassy orangey colour. Greys not covered. Colour was altered to a darker ash blonde but still had brassy tones and greys visible. If wanting to home dye hair buy shop bought cheaper and better results. Results may be different if going dark, but if you want to go blonde ashy visit a salon or purchase a product with the correct content to achieve this.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dawn! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
shannon L.
octubre 18, 2022
No change
PUBLICADO POR:
shannon L.
octubre 18, 2022
Easy to apply color was beautiful but my Grey's were not covered nor my highlights. No too satisfied.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jacqueline T.
octubre 18, 2022
Grey hair
PUBLICADO POR:
Jacqueline T.
octubre 18, 2022
This color didn’t cover my front grey hair 😔
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jacqueline - We're very sorry to hear that you were disappointed by the gray coverage for your roots. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine O.
octubre 18, 2022
Every color seems to be wrong
PUBLICADO POR:
Christine O.
octubre 18, 2022
I don't know what's going on but I have never had these many problems with my color in the past. Last color was practically black and this color, they sent a color for the roots which is perfect and another color for the ends which is terrible. I look like I have 2 very different colors and my root color looks like I should be playing a part on Hocus Pocus. Not happy!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Arlene F.
octubre 18, 2022
Still working on getting the color right.
PUBLICADO POR:
Arlene F.
octubre 18, 2022
Third try to get the red out of my dark blond hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Arlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kristin A.
octubre 17, 2022
Too dark
PUBLICADO POR:
Kristin A.
octubre 17, 2022
I had about 3in. of naturally dark brown hair at my roots and the rest of my hair was bleached blonde. I bought the darkest brown (intense pearl) and it was supposed to be a level 3 with like a violet tone to it and my hair looks very very black now with the slightest hint of violet to it, but it mostly just looks very black. Looks like a level 1 almost like a blue black which is not what I was wanting. They had me do a tint rinse of mahogany brown before I colored it. Which didn't seem to have much effect on me for the end result. I would have been happy if it was just a couple shades lighter. It's just too dark. Does not look like a level 3. I know level three is very dark anyway, but this looks like the darkest you can possibly go. It does not look like darkest brown. It looks like blue black
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kristin - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thank you for reaching out!
PUBLICADO POR:
Kelly N.
octubre 17, 2022
Made hair brassy/red didn't cover grays
PUBLICADO POR:
Kelly N.
octubre 17, 2022
This was a disappointment. It made my hair a dark peach, definitely not the cool beige I was promised. On top of that, it didn't do anything for the grays.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kelly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks for reaching out!
PUBLICADO POR:
Cindy B.
octubre 17, 2022
To dark
PUBLICADO POR:
Cindy B.
octubre 17, 2022
This color was nowhere near what I was wanting and it was ashy I don't like ash
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Cindy - We truly appreciate your feedback and we're sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elyse C.
octubre 16, 2022
Greys back within 3 weeks :(
PUBLICADO POR:
Elyse C.
octubre 16, 2022
The colour was good. Originally I thought it was a bit dark for me but I've got used to it and I really like the shade! However, I've never used a colour that shows grey hair 3 weeks after application. Normally I get 5 weeks at least from a hair dye. Unfortunately this is quite a lot of grey too :(
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elyse! We are sorry to hear that your color has faded after 3 weeks. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Rylee A.
octubre 16, 2022
Great quality, less than desired result
PUBLICADO POR:
Rylee A.
octubre 16, 2022
The color seems to be really good quality and everything felt safe and healthy for my hair. The final result of the hair dye just didn’t end up like the picture even though I followed directions exactly. It just didn’t change my color enough. The result is a barely noticeable difference and I wanted more drastic, closer to the picture I chose as reference.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rylee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Angelika O.
octubre 16, 2022
Leider ungenügend
PUBLICADO POR:
Angelika O.
octubre 16, 2022
Habe meine Haare gestern mit der Coloration gefärbt und ja ich kenne mich in daheim Haare färben aus. Leider ist der Oberkopf sprich Haaransatz viel zu hell geworden, die anderen Haare dann eben zu dunkel. Jetzt sieht es aus, als ob ich wochenlang nicht gefärbt hätte und der Haaransatz eben rausgewachsen wäre. Wozu schickt man eigentlich ein Foto ein, wenn das Ergebnis dann so ausschaut
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Sangeeth R.
Respuesta de nuestros expertos
Angelika O. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
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