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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lorie V.
marzo 3, 2023
Gray coverage
PUBLICADO POR:
Lorie V.
marzo 3, 2023
This is the third time using the color. The color is great and my hair is soft and does not feel processed. The coverage of the gray hair is not very good especially on my temples.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lorie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Vickie J.
febrero 3, 2023
My roots are still red and fade out so quickly
PUBLICADO POR:
Vickie J.
febrero 3, 2023
My request/goal was a hint of red in my medium-dark hair. This is auburn or was when I was choosing a color. A small amount of red to add a tone that was noticeable when the sun shined on my head, that was what I wanted. When I'm indoors under recessed light, my freshly colored roots look very red. A week later they are pale, almost pink taking on a glow. I'm now buying boxed ash brown to get by.
The dual process should be the perfect system to create a completed coloring for my "simple" request especially with increasing grey to deal with. Darker, more deeply, neutral covered roots is always preferable when coloring in ANY color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Vickie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Adelia H.
enero 26, 2023
NEVER GONNA BUY WITH THIS STORE ANYMORE
PUBLICADO POR:
Adelia H.
enero 26, 2023
BEAD CUSTOMER SERVICE
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Adelia - We’re very sorry to hear that you were disappointed with your customer service experience -- and we appreciate your candor. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sabine L.
enero 25, 2023
Nicht ganz....
PUBLICADO POR:
Sabine L.
enero 25, 2023
Grundsätzlich finde ich das Produkt gut.
Es ist alles super erklärt und einfach anzuwenden.
Kein unangenehmer Geruch beim Färben. Auch das Shampoo und die Pflege riechen angenehm.
Leider ist meine Haarfarbe dunkler als ich es wollte und als ich bestellt habe.
Das macht mich nicht wirklich glücklich.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabine L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kim B.
noviembre 15, 2022
Wrong Coloring 3 times now
PUBLICADO POR:
Kim B.
noviembre 15, 2022
I was so excited about my order. When my daughter applied my first set, it was roots to cover gray and 1 bottle of color for the rest of my hair. My roots (gray) were not colored at all which was bad enough but the color actually didn't color the regrowth as I am a medium brown and I like my color dark brown/black. Therefore you could easily tell where my gray was and regrowth was and my darker hair from about 2 inches from my scalp to the ends of my hair. I wrote in to my colorist again and sent photos, explaining what had happened and that my color should be even darker, they adjusted it.
2nd time weeks later after my adjusted color arrived we tried again, much to my dismay it still didn't cover the gray or the lighter regrowth. I wrote in again, explaining the same issue. E salon was kind they readjusted my color again and sent me 1 bottle free of charge.
The one bottle they sent was for roots and all over color.
Weeks later, my daughter applied this new adjusted color last night. After I rinsed it out then shampooed & conditioned with the product they sent, guess what? The yet again adjusted color did not cover the gray, nor did it color my lighter growth AGAIN.
I literally cried last night as I cant keep doing this and paying for this product as well as the time wasted. I love the idea, but how many times can a woman re-color her hair before its destroyed? Not much because I do have damage and had to have my hair cut between my last color and the one last night and it is still not what it use to be. Don't misunderstand I am not reapplying every 2 weeks, I am waiting the typical 5-6 weeks with a lot of gray and light brown regrowth. I am extremely upset and just want to cry again today. Yes we follow their directions to a T. Before eSalon, the product I was using from my local beauty supply store gave me zero problems and it covered everything to perfection. This has been a lot of wasted time, effort and money on my behalf.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katharina C.
noviembre 11, 2022
Keine Grauabdeckung und Farbe anders als abgebildet
PUBLICADO POR:
Katharina C.
noviembre 11, 2022
Farbe deckt die grauen Haare nicht ab und ist anders als auf den Bildern. Schade…
Anwendung, Verpackung und Versand gut
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katharina C. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Pamela I.
octubre 12, 2022
Not the color I wanted
PUBLICADO POR:
Pamela I.
octubre 12, 2022
I want it to get the color disclosed to my natural hair and to dye my ends I add photos and everything. I color my hair for so many years now and this was not even close.
They suggested dying my roots and then everything else. I DID IT! and now my hair is so much darker at least 3 shades difference and my roots have some reddish in it. THAT I TOTALLY HATE. I will wait for a little bit and I'm gonna use toner and try to lighten it.
Overall was an easy and quick application. I like how my hair is feeling but that is all.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan A.
octubre 1, 2022
Allergic
PUBLICADO POR:
Susan A.
octubre 1, 2022
Color was just what I wanted but I must be allergic to one of the chemicals because I broke out severely on my face and scalp. I have decided I cannot use you products. Thank you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Abigail
septiembre 28, 2022
E salon SUCKS
PUBLICADO POR:
Abigail
septiembre 28, 2022
First off, I was super excited to receive my color set. Rave reviews and quick shipping…love. I told my colorist my current hair color and the color I wanted to achieve. My natural hair color is brown, however, my hair is currently blonde. I wanted to go for a light brown. However, I would’ve been nice to know that I would need an orange or red color beforehand to get rid of the blonde. So, my hair is completely the same. Nothing at all as changed. I’ve been crying forever. Oh and also…..my volume 20 developer just EXPLODED everywhere. I was sitting in bed and heard a strange noise. I look over and the developer is on the ground with hair dye ALL over my room. My walls are now stained with hair dye (which I will get fined for so thanks eSalon, I appreciate that). My sheets, blankets, makeup, skincare, carpet, floor, walls, clothes, and blinds are all COVERED with hair dye. I highly recommend staying away from this company. When were they mention in those high-valued magazines? What, in 2010? Because they sure don’t deserve it now. I want my money back and not one of your crappy products.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Abigail - We’re truly so sorry to hear about your overall experience with eSalon. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura G.
septiembre 19, 2022
Not much coverage
PUBLICADO POR:
Laura G.
septiembre 19, 2022
I have some gray on one side of my head and it left it lighter than the rest of my hair.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Laura - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jessica D.
agosto 12, 2022
Washed out immediately
PUBLICADO POR:
Jessica D.
agosto 12, 2022
I ordered this to touch up my roots from brown to black and the color lasted a few days until I washed my hair a second time and now it’s ALL gone 😭 I feel like I wasted so much time and energy. It looked fabulous for those three days though 🤪 (and yes, I used color safe shampoo/conditioner)
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carla B.
agosto 8, 2022
To Dark
PUBLICADO POR:
Carla B.
agosto 8, 2022
It’s to dark for me, almost black. Any way I can lighten it just a bit
Easy to use
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Miss S.
julio 23, 2022
Lovely colour, just not for my skin tone.
PUBLICADO POR:
Miss S.
julio 23, 2022
Although i don't think the colour suits my skin tone, it is a nice colour. And the shampoo/conditioner left my hair feeling beautifully healthy even weeks after the dye application. Look forward to finding my colour and i'm confident that my hair wont be damaged whilst discovering it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Miss S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marcella G.
julio 13, 2022
Wrong color!!
PUBLICADO POR:
Marcella G.
julio 13, 2022
I sent a picture and I wanted my hair lighter or about the same color as my ends. And the color that you sent me turned my natural texture hair black!
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Marcella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
sara A.
julio 12, 2022
INCONSISTENT
PUBLICADO POR:
sara A.
julio 12, 2022
this time my hair turned red...have been using all thru covid and never seen this color of hair before. my latest shipment I thought I would try the color pro toner and they said it would be matched to my existing color....i received glorious golden. i have a dark brunette base so really confused what to do with a golden toner especially since I now have really red hair
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
sherry E.
julio 9, 2022
Color change
PUBLICADO POR:
sherry E.
julio 9, 2022
I just had Sara change the % of peroxide now 15% but color is still too yellow. I would like a beige tone; my hair stylist suggested a Pearl color without peroxide.. What do you think? I live close if stylist are coming in yet? Thanks Sherry Emmerling
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna K.
junio 30, 2022
3rd time in row not what I requested
PUBLICADO POR:
Anna K.
junio 30, 2022
Gave it a chance a third time and again not o wanted!!!! Too dark and still warm. Will not risk again!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anna! Thanks for reaching out! We are truly sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
micki W.
junio 7, 2022
Didn't color my grey hair for more than 1 week
PUBLICADO POR:
micki W.
junio 7, 2022
My grey hair came back in 1 week after my application. I use a shampoo and conditioner that treats my thinning hair and I was told that it shouldn't affect my dye.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Micki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth C.
mayo 7, 2022
Custom color set
PUBLICADO POR:
Elizabeth C.
mayo 7, 2022
I’ve always loved your products for years and have always gotten lots of compliments and people always love my hair color. This year I’ve been asked why I have changed my hair color! Also, when I color my hair it’s not the same texture it used to be. Have you changed your product? I’m thinking of finding a new place to buy my hair color and products and I’m very disappointed because I have truly loved your products in the past. Any suggestions? Thank you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cynthia B.
abril 14, 2022
WOMEN BEWARE!!! SEVERE HAIR LOSS!
PUBLICADO POR:
Cynthia B.
abril 14, 2022
I have very long, naturally red hair. I've used this product two times to cover my grays. After the 1st application I noticed heavier than usual hair shedding. After the 2nd application on April 2nd I immediately had severe hair loss. It's been 2 weeks and I'm still losing hair at a catastrophic rate. I was literally crying in my bathroom this morning as I very cautiously brushed my hair and watched in horror as hundreds of strand of hair fell into the sink. I will definitely NOT be reordering, and I will warn every woman I can reach to avoid this company and their products. Sadly, the reviews I originally read were great. But when I Googled "esalon hair loss" hundreds of women had the same horrific experience! Beware ladies!!
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Cynthia- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Roukia S.
marzo 21, 2022
Coloration cheveux
PUBLICADO POR:
Roukia S.
marzo 21, 2022
Bonjour j’ai ma commande mais j’ai pas encore utilisé je viens de sortir de l’hôpital je dois attendre un peu avant de faire ma couleur merci de votre compréhension je vous dirai une fois j’aurais fait merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Roukia S. - Merci pour votre commentaire ! Pas d'inquiétude, bien conservée, la coloration eSalon peut être utilisée jusqu'à 6 mois après achat. Nous allons tout de même vous envoyer un email avec toutes les informations. Encore merci d'avoir choisi eSalon, nous vous souhaitons un bon rétablissement.
PUBLICADO POR:
Gwen G.
febrero 3, 2022
The color was not for me. (Dark Pearl Copper Blonde)
PUBLICADO POR:
Gwen G.
febrero 3, 2022
I was anticipating a dark blonde. My natural color is dark blonde. I dyed my hair and became an auburn color. After about a week some fading started. Next I was dark blonde. One to two weeks thereafter seems I was at my original color. This is washing my hair everyday or every other day. I was offered a credit and was told I cannot purchase something like the tint rinse or shampoo with that. I’d rather do so because the color I was not as happy with as I thought I would be. Hope this helps.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gwen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
KRISTEN M.
febrero 3, 2022
Wrong Color
PUBLICADO POR:
KRISTEN M.
febrero 3, 2022
I had asked to have my color lightened and my adjusted color was the exact same color as last time...I have asked again to have it lightened this month so hopeful this works out as I was told I am getting another root touch up in a lighter color and a different product for the rest of my hair...my hair is pretty dark so concerned I am not going to blend well if I don't do an all over color but did address this with colorist so we will see
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lorine T.
enero 27, 2022
Rousse au lieu de blond beige.
PUBLICADO POR:
Lorine T.
enero 27, 2022
Atroce, je me retrouve rousse au lieu de blond clair (je suis blonde foncé et j’ai commandé un blond clair beige). Franchement dégoûtée. Même un soin éclaircissant de grande surface me fait moins passer au orange. Et oui j’ai bien respecté le mode d’emploi et le temps de pose. J’ai arrêter de suite l’abonnement et vais tt de suite prendre rdv chez le coiffeur/coloriste pour essayer de rattraper cela.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lorine T. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Laura S.
enero 25, 2022
USED TO BE GREAT NOW JUST OK
PUBLICADO POR:
Laura S.
enero 25, 2022
After reading the other reviews below...i too have noticed a difference. It is lasting as long as over the counter dye products. It used to last 4 to 6 weeks...now im lucky if i get 3 weeks. What have you done differently?
I may cancel ...ive been thinking of it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather L.
enero 10, 2022
Color
PUBLICADO POR:
Heather L.
enero 10, 2022
My color had more brown than Mahogany. My color from the salon has more Mahogany tones that are cool undertone and not brassy or warm red undertones. This color seems to be more medium brown and seems to be less Mahogany (can only see in the light).
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
K R.
diciembre 30, 2021
Not the color I asked for
PUBLICADO POR:
K R.
diciembre 30, 2021
I get better color from drugstore box color. And less dryness with Drugstore box color - I use an ammonia free brand. E salon really dried my hair out.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
K R. - We appreciate your feedback here at eSalon! We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Eleanor M.
diciembre 7, 2021
Colour not right
PUBLICADO POR:
Eleanor M.
diciembre 7, 2021
Colour to light
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eleanor M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nadia R.
diciembre 2, 2021
Still on a journey to find my natural hair colour
PUBLICADO POR:
Nadia R.
diciembre 2, 2021
Hello,
This was my 3rd colouring and even with the slightly lighter shade that was recommended, I still find it too dark. My hairdresser also strictly followed the instructions regarding the step "Blend for shine".
I am not dissatisfied but I guess it's just taking us a bit longer to experiment which custom colour brings me to my natural hair. Let's call it a journey :-)
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadia R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janice H.
diciembre 1, 2021
too Dark
PUBLICADO POR:
Janice H.
diciembre 1, 2021
My hair is VERY short, so the color being too dark will show the gray easier. Though my hair feels great, and I also have the tint rinse nd camo Mist.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Johnna H.
noviembre 30, 2021
Is not covering my grey after first wash
PUBLICADO POR:
Johnna H.
noviembre 30, 2021
Colors removes after first wash.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Johnna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Karin M.
octubre 20, 2021
SERIOUS ALLERGIC REACTION
PUBLICADO POR:
Karin M.
octubre 20, 2021
I experienced an allergic reaction to this color product. Entire Scalp and face swelling and severe tenderness. Swollen lymph nodes on ears and neck. High fever and headache. Emergency room visit for steroid infusion. I think it’s worth a closer look at the product and eliminate ingredients known to cause reactions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karin - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Ruby M.
octubre 1, 2021
Use to be awesome.
PUBLICADO POR:
Ruby M.
octubre 1, 2021
I've used the Custom Color Set for several years and always had many compliments, even from professional hairdressers. The last few times I used it, the gray did not get covered. I left it on the roots 15 minutes longer. Has something changed in the formula? I have auburn, which fades, but it does so more quickly now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruby - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Trisha L.
septiembre 22, 2021
Dye is making my hair brittle
PUBLICADO POR:
Trisha L.
septiembre 22, 2021
I was very excited to try this product. I even gave it three tries in case I was mistaken or had done something wrong.
It continued to make my hair brittle and the dye washed out from my roots within days.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Trisha - We’re sorry to hear that your hair color is fading faster than you expected and changed the texture of your hair. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
MICHAEL A.
septiembre 21, 2021
2-stars for the Staff & Process but me.....Not Happy!!!
PUBLICADO POR:
MICHAEL A.
septiembre 21, 2021
When I first started using the system, it worked! It worked a lot better than the off the shelf systems, As time went on, first I noticed build up on my scalp, then the the color would not last, especially the front roots. I attempted to eliminate the causes. First, gave myself a thorough scalp cleanse every week to remove the build-up. To watch the color wash along the roots on would watch how close I would let soap het to hair while cleaning my face. I woke this morning (Tuesday) after applying the color Saturday now color is missing along the roots AGAIN!... I noticed the non-full-coverage immediately after drying my hair via towel. Coverage failed in places along the front of scalp even though I thoroughly applied the color to every strand using the tools provided. There was also non-coverage in spots on both sides on the crown of head.
I think this is the end of road for me.
Thanks.
M.A.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michael - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jossie S.
septiembre 20, 2021
My hair is damaged
PUBLICADO POR:
Jossie S.
septiembre 20, 2021
My hair has never felt worse in my life.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jossie - We’re so sorry to hear that you were disappointed by the texture of your hair after your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sovanna S.
agosto 27, 2021
Hair color didn’t come through
PUBLICADO POR:
Sovanna S.
agosto 27, 2021
I have naturally dark black hair and wanted a lighter brown. The color I got barely made a difference at all. My hair still looks black.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sovanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jackie T.
agosto 21, 2021
Queries roots and ends ,
PUBLICADO POR:
Jackie T.
agosto 21, 2021
Queries roots and ends ,why do my ends look the same cclour?
And the rest is just the colour I wanted.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jackie T.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathryn A.
agosto 2, 2021
Leftovers exploded - red all over my bathroom - looks like a crime scene
PUBLICADO POR:
Kathryn A.
agosto 2, 2021
I cannot believe I am not seeing this here as it happened to me twice (I have only used twice). I don't like to use the whole bottle since I have short hair. I mistakenly put the top back on the mixed chemicals I didn't use and staged the leftovers to throw away but before taking it to the trash heard a hissing sound in my bedroom to luckily discover it before it blew up all over (only some started seeping out on the box or else it honestly would have blown up red over my whole bedroom). Round #2 being smarter I didn't put the cap on but did place a tissue on top so it wouldn't spill. Came back to the bathroom with it exploded again all over my bathroom. Countertop and cabinet of vanity looks like a crime scene. Won't come off (not kidding, just finished bathroom reno last month). Look, I get that I didn't use the whole bottle like it says but how is this not noted anywhere in the instructions?!?!? The slightest reference may be in step #2 when it says "this is important, don't skip, lather the remaining bottle before rinsing". I thought that was for the color to hold not to avoid an explosion that permanently ruined my bathroom. Product was otherwise fine - I think it left my hair softer than your traditional box color from CVS but obvs not ever using again. How do I cancel?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shirley N.
julio 20, 2021
Still a little red!
PUBLICADO POR:
Shirley N.
julio 20, 2021
I love the package your recieve and it makes it all so easy, however my colour is still more red ! I like ash and cooler shades of blonde but this colour still comes out draker then my hair is and with this red in it. If the colour would be correct and without the red than this is a great service !
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shirley - We’re sorry that you were unhappy with the red tones of your recent color application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Vicki B.
julio 9, 2021
Darker than expected
PUBLICADO POR:
Vicki B.
julio 9, 2021
I was expecting the color to be lighter than it was. My colorist has been amazing and worked with me right away to have this corrected on my next order so its the color i was looking for. Excellent service for sure.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vicki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lynell L.
julio 9, 2021
This was my first time and I have to admit I got the wrong color.I wanted a much
PUBLICADO POR:
Lynell L.
julio 9, 2021
This was my first time ordering and I really wanted a much lighter brown with red in it.i need to speak with.ce line on this How do I lighten it up?I'd rather speak with her in person.thank you
Mrs lynell Lambert
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lynell - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs based on your conversation with her. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Maria M.
julio 7, 2021
Efficacité sur les cheveux blancs
PUBLICADO POR:
Maria M.
julio 7, 2021
Mais le produit est agessif mon cuir chevelu a trinqué.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Maria - Nous sommes désolés d’apprendre que vous avez ressenti de l’inconfort après l’utilisation de notre coloration ; et nous serons heureux de vous proposer une formulation plus délicate. Nous vous avons envoyé un email avec plus d'informations. Merci encore d'avoir pris le temps de partager votre expérience avec nous !
PUBLICADO POR:
Cassandra M.
julio 7, 2021
Dull Color
PUBLICADO POR:
Cassandra M.
julio 7, 2021
I have never used a color that is supposed to be in the auburn family that is so mousy and dull! I have been coloring my hair at home for more than 20 years, using both professional and boxed color, and I have never had this experience with any hair color in the red family of colors. My hair felt like straw until I used the conditioner. I wish I would have stopped the second order from shipping because now I feel obligated to use it so that I don't waste the $30 that I spent on it. The one positive thing I can say is that my hair was really soft after using the conditioner.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cassandra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Julie B.
julio 1, 2021
Light
PUBLICADO POR:
Julie B.
julio 1, 2021
I was looking for more red than golden, other than that, it was great! Easy to follow directions, especially for a novice like me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachael T.
junio 28, 2021
What the hell?
PUBLICADO POR:
Rachael T.
junio 28, 2021
I’ve been getting color here for a while and had no issues. My hair has grown a lot so I added an extra bottle to my order and instead of blonde my hair came out bright red. I was in tears. My roots are blonde and my ends are bright red and all I can do is pray it will fade back. I can’t believe this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachael - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Ashley V.
junio 19, 2021
The red ends
PUBLICADO POR:
Ashley V.
junio 19, 2021
My end aren't as red as I was hoping I followed the directions as prompted and carefully and my roots are perfect by the ends turned out a similar color to the roots not sure if it's my hair or but it's soft and smells great.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
emma D.
junio 14, 2021
Colour was completely wrong!?
PUBLICADO POR:
emma D.
junio 14, 2021
I had ordered Medium Blonde Copper, but I would describe the colour Dark Blond Mahogny. Thank god I did a test first.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
emma D. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janet G.
junio 8, 2021
Gray coverage is excellent
PUBLICADO POR:
Janet G.
junio 8, 2021
Will be able to give 5 stars when the color is perfect. The formula still has more red than I’m happy with. It’s unfair really to evaluate it now because the color was wrong when I started using ESalon but they are trying to make it right.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Janet- We are very appreciative of your feedback! After reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your adjusted color will begin processing July 19th.
PUBLICADO POR:
Nina N.
junio 2, 2021
greys not covered, fades fast
PUBLICADO POR:
Nina N.
junio 2, 2021
I tried the product several times, then tried an adjusted formula--it still did not cover my grey hair and faded very fast. My roots have always been much lighter than the rest of my hair since using. I have always used dark brown hair color, even before switching to this brand. I regret cannot use this brand.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
RoseyBadAss
mayo 26, 2021
Lost so much hair!
PUBLICADO POR:
RoseyBadAss
mayo 26, 2021
The color was good,the coverage was good, but I ha e NEVER lost soooo much hair when dying my hair. I lost 2 brush-fulls in the shower & 1 more when I combed through my hair after I got out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
RoseyBadAss - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Michelle D.
mayo 23, 2021
Color was different than the normal color.
PUBLICADO POR:
Michelle D.
mayo 23, 2021
I colored my hair and then used the light set I had been sent previously. The color seems darker than I have ever been, almost black. Then last night I used the light set for highlights and now have No highlights. I'm thinking of actually going to a salon for color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stacy F.
mayo 21, 2021
Color dark, not covering grays
PUBLICADO POR:
Stacy F.
mayo 21, 2021
Followed instructions, overall color darker than anticipated. Gray hairs very visiblr even after coloring.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Stacy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Emily D.
mayo 11, 2021
pretty good but I missed a spot
PUBLICADO POR:
Emily D.
mayo 11, 2021
I just noticed today that i missed an entire area on the top of my head near the back. Anyway I have moved up my shipping date as it took 2 weeks from ordering to receiving last time and I don't want to delay my next attempt! I might enlist a friends help next time. As far as the color goes I'm pleased with it, natural looking.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim P.
mayo 7, 2021
Didn’t last.
PUBLICADO POR:
Kim P.
mayo 7, 2021
My gray reappeared after a few days.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
hazal deniz A.
mayo 5, 2021
Even the 2. color is terrible...
PUBLICADO POR:
hazal deniz A.
mayo 5, 2021
I ordered golden blonde since my hair used to be a goldeny blonde and got darker with age. My current hair color is very dark blonde/light brown. I tested the color on a small strand and my hair color did not change. eSalon was very nice and called me to send a new color, which had a 25 vol. developer instead of the previous 15 and was supposed to be lighter. I tried another piece of hair and lo and behold, my hair may have actually gotten darker. It definitely has a red tint (i would say my hair has green undertones lol) and I genuinely do not see any lightening effect. It may be that we have fundamentally different understandings of "dark blonde" but I honestly gave up trying to dye my hair and will be asking for a refund since even after sending them 8 photos we cannot just blonde my hair. I wish I could upload photos to show results...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
hazal deniz A.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberly G.
mayo 4, 2021
Dark blond
PUBLICADO POR:
Kimberly G.
mayo 4, 2021
I have used this product 3 times before and the color was perfect. I used this last batch (same color) and 20 minutes in I knew it was much darker than what I had used in the past. I rinsed it out but too late. It's two shades darker than before. Not sure what happened.
Kimberly G.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
nathalys B.
abril 11, 2021
color set chatain fonce
PUBLICADO POR:
nathalys B.
abril 11, 2021
très déçue mes cheveux n'ont pas du tout apprécié cette coloration et elle est plutôt noire que châtain fonce et depuis je ne cesse de me gratter la tête donc une allergie
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
nathalys B. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes et que vous ressentiez de l'inconfort. Nous allons revenir vers vous par e-mail afin de remédier à la situation.
PUBLICADO POR:
Holly T.
abril 6, 2021
So disappointed
PUBLICADO POR:
Holly T.
abril 6, 2021
I ordered this product mainly for the ease n natural color The first time using this product it didn’t cover the grey just turned it orange luckily I have little grey n thought I probably didn’t wait long enough so eagerly waiting for the second color I have bought new products I received my color made sure I followed the instructions exactly not only did it not color the grey but has left my hair feeling dry n straw like I have very long hair that I’m careful not to damage so I’m very disappointed would not recommend this product
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Holly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Bettina B.
marzo 14, 2021
Grauabdeckung Ansatz
PUBLICADO POR:
Bettina B.
marzo 14, 2021
Ich habe mich genau an die Einwirkzeit gehalten, aber der Ansatz bleibt heller als erwartet
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bettina B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
michel B.
marzo 10, 2021
Non conforme a ma demande
PUBLICADO POR:
michel B.
marzo 10, 2021
Je viens de recevoir ma commande, j'avais auparavant précisé que je souhaite modifié la couleur, j'attendais avec impatience un cuivré acajou, je reçois le même qu'habituellement, un chatain foncé cuivré acajou, je suis très déçue.
Vu le prix des produits, on attend un peu plus d'attention de vos services.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
michel B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous avons contacté par e-mail afin de mieux vous aider.
PUBLICADO POR:
Rebecca W.
marzo 9, 2021
Great service but colour not close enough
PUBLICADO POR:
Rebecca W.
marzo 9, 2021
This is a very hard review to write / explain.
I'm naturally very fair haired, I would normally have my hair highlighted quite bright but with that I dont like the brassy / yellowish tones I lean towards the icy colours. In my order I opted for the all over demi permanent colour. On the break down of my specialised colour there was ash and mostly light blond, I just feel there was too much ash and it overpowered the light blond. For me I feel it has darkened my hair substantially. So in a way I'm pleased I opted for the demi permanent colour.
Now I cannot fault the service and the concept of the business I think it is fantastic with regards the colour I just think it was too dark for me.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rebecca W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan M.
marzo 7, 2021
Great idea, coverage could be better
PUBLICADO POR:
Susan M.
marzo 7, 2021
The kit supplied is great, sensibly supplying two pairs of gloves is a real help. Best not bother with the stain guard though as it’s too easy to get on the hair accidentally. I ended up washing it off and starting again, plus the remover works well enough. Liked the colour though the redder tones aren’t as prominent as I’d have hoped. Overall though the coverage of grey isn’t great. I only have a light sprinkling but there are plenty still uncoloured including some on my hairline that I particularly focussed on as they are bright and obvious. Might give it another go to see if it can improve but if not I won’t continue.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karin H.
marzo 4, 2021
Ok experience
PUBLICADO POR:
Karin H.
marzo 4, 2021
The product did not cover the white spots near my ears.. but that was my fault as I am always very worried about the skin staining on my hair line. Had a hell of a time trying to tackle the back of my head and while tryinh my best I have to admit I missed the salon experience. The color is fine. The timing was quick and I did not mess upmy bathroom with dye everywhere. I liked the packing of the product and the idea. Nice to do this in the quiet of my own home. Now I will wait to see how long the product lasts on my head. That is the true test.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karin H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie T.
febrero 27, 2021
Dark blonde ash
PUBLICADO POR:
Julie T.
febrero 27, 2021
Dark blonde ash It’s very orange and brassy color is it there something to tone it down that I could do I don’t think the color turned out for me
Hair feels great
Thanks
Julie
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bernadette R.
febrero 24, 2021
Not quite right
PUBLICADO POR:
Bernadette R.
febrero 24, 2021
This was my second round using the color which had been adjusted to be darker per my request and I was happy about that. The application was easy, instructions were good and everything arrived timely. I was excited to see that and all over color was also included in my order. I was bummed out when I got out of the shower and saw that my hair was noticeably LIGHTER than when I had started. I followed the directions to the T but, I now have a brown/auburn-y color when I had asked for a rich black. The questionnaire indicated a pearl black... I thought ooooo pretty! NOPE.. it's not. I will very likely cancel this subscription both, times I was disappointed with the results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernadette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Karissa C.
febrero 15, 2021
Not what I expected
PUBLICADO POR:
Karissa C.
febrero 15, 2021
I specifically made sure to select that I wanted an ash color. The color I was sent was a lot of “light blond” with a small amount of ash. I tried it anyway and it turned my roots a warm light auburn color. I DO NOT like warm colors and if I said my current dyed hair color was ash and I wanted ash blonde why would there be any warm in my color? I used to work in a salon I get color formulation and was going out on a limb trying esalon going out on a limb because I am no longer within driving distance of my salon. Unfortunately it’s not working for me.
I also want to add it is very hard to get in contact with anyone. Your colorist you can only add a note and the only way I can do that is to reorder? I feel I should have direct contact if I have a “personal” colorist.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bris
febrero 14, 2021
Colours not as expected
PUBLICADO POR:
Bris
febrero 14, 2021
I have tried two colours now to achieve a cool dark/medium blonde on my roots to match up with some blonde highlights I have and I first went a light ginger then the corrected colour sent to me has given me a dark ginger. Very cross as I explained to various people before I bought that I don’t want this to happen. I am naturally dark blonde and wanted to lighten my hair a bit but to blonde not ginger!
I wouldn’t recommend using if you want a blonde finish as there is so much warmth in their colours.
Now I’m left in a real mess with no hair dressers open and roots that are different colour to my hair!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Bris! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't' like the colour result. Please check your emails, your personal colourist has contacted you with the solution. Let us know if you need anything else.
PUBLICADO POR:
William B.
febrero 14, 2021
Not enough color
PUBLICADO POR:
William B.
febrero 14, 2021
My roots came out a lighter golden red blonde and the rest of my hair was more strawberry blonde. Would have enough for just roots but my hair is almost down to my waist so one bottle wasn't enough to cover all of my hair, Now I have strawberry blonde hair instead of the red that I had wanted.
The kit is great, the smell is good, my hair feels good just not enough color so I didn't get the red I had wanted. I think the color would have been perfect if I had two bottles but don't know for sure.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
William - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Iana L.
febrero 13, 2021
I wanted Ash- I got an orange tone
PUBLICADO POR:
Iana L.
febrero 13, 2021
I was asking for an ash brown, like my natural color, but I got a mainstreem brown color, what I could get in every store. There was a better tone in a store one time, but i was 10 years ago.
It‘s stinks to dead , i thouth I would die and my throut burns, I never felt something like this.
I‘m really dissapointed.. but I give it one more try.
The package was nice, full of love. The other items were good...
So i really want to work it out, because I like the idea.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lana L. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Celena C.
febrero 13, 2021
I'm not happy.
PUBLICADO POR:
Celena C.
febrero 13, 2021
Hello. I was very excited to try your product. Actually my mom used to be a cosmetologist & did hair. So I asked her to cut & color my hair with your color kit. We did everything exactly like the instructions said to. At first I thought it looked great. Then once it dried...I still have streaks & spots where my gray roots didn't color at all! I thought even if I might not be satisfied with the color I chose...at least my grays would have been covered up. So I'm sorry to let you know I'm very disappointed. I will no longer be using your services.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Celena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Connie F.
febrero 12, 2021
I like the products very much.
PUBLICADO POR:
Connie F.
febrero 12, 2021
The quality of the products is great.
My color came out to light however.
I want to go a shade darker but I don’t want it coming out strawberry blond.
Maybe next time I need to send a picture.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Connie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nicole L.
febrero 11, 2021
Désabonnée.merci
PUBLICADO POR:
Nicole L.
febrero 11, 2021
Désolée,je ne suis plus cliente j’ ai 3 coloration d’ avance... merci de me de s’inscrire .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Nicole - Merci de voter message ; nous vous avons envoyé un email avec toute information concernant votre compte. N’hésitez pas à nous contacter si vous avez besoin d’aide.
PUBLICADO POR:
Cathy O.
enero 28, 2021
It is getting better.
PUBLICADO POR:
Cathy O.
enero 28, 2021
I was impressed with the first application. It was easy to apply and the color on top was perfect. The second second set was darker and more even. The third has lighten up a little, but it is all even through out. I am pleased with the evening of the color top to bottom. But I will be asking for a shade lighter for my next order.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Cathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tammy G.
enero 16, 2021
Hopefully better results next time
PUBLICADO POR:
Tammy G.
enero 16, 2021
Didn’t turn out how I was expecting. Hair was shiny tho after application. Packaging was beautiful. Gave you everything you needed. The last part where it says add water and massage a couple minutes was messy! Giving it another try
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cindy H.
enero 11, 2021
Not the color I wanted.
PUBLICADO POR:
Cindy H.
enero 11, 2021
After going through their questions and picking out your color, it barely changed my hair color at all. I wanted vibrant red and got light brown with reddish tones. The product is easy to use and my hair wasn't damaged, but I get a better color from the store bought box dye.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily K.
enero 7, 2021
I had high hopes
PUBLICADO POR:
Emily K.
enero 7, 2021
I’d heard such wonderful things about esalon, yet after numerous emails, me sending in notes with pictures, color adjustments and a long phone call, I still end up with rust orange roots every time, and I’ve had to purchase many of esalon’s tint rinses and toning masks each time.
I made it clear from the beginning I was used to going to the salon and knew nothing about hair, but I needed to cover my regrowth once COVID-19 arrived.
My natural hair color was coming in with greys, and since I knew I couldn’t learn to do highlights🤪, I was just trying to touch up the roots and grow out my highlights. Yet every time I follow the instructions and get carrot like roots. The response from esalon has just been another color adjustment each time with no explanation or effort to fix things. The toning mask won’t even help. I have no confidence in trying the next color adjustment from them.
I’m really sad because my hair looks awful and I feel self-conscious, plus disappointment that I’ve spent a significant amount of money on this.
I will say that I think their shampoos and conditioners are fantastic. Excellent for color-treated hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Katie T.
enero 2, 2021
White coverage and orange shade
PUBLICADO POR:
Katie T.
enero 2, 2021
I liked the packaging and the amount of color was enough to cover all my hair. My hair looks shiny and healthier so I am satisfied with the quality of this hair color.However, My gray roots have not completely covered and faded away after the second time washing.
Also I still have the red tone which I’d like to get rid of. I ordered the red neutralizer to help with that but that didn’t help either.
I’d like to give this another try but for my next root color I’d like to see if I can get a color that better covers gray hair
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Katie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephani I.
enero 1, 2021
Not the color I wanted
PUBLICADO POR:
Stephani I.
enero 1, 2021
I asked for a deeper burgundy, and I specifically said it didn’t have to look at all natural. I got the same color as I had the first time.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Stephani- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susie L.
enero 1, 2021
Need to change
PUBLICADO POR:
Susie L.
enero 1, 2021
The color I’ve been using has been gettin lighter than expected.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Susie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Anne N.
diciembre 31, 2020
Doesn't cover greys
PUBLICADO POR:
Anne N.
diciembre 31, 2020
I have had my color reformulated 3 times just so that I end up with tinted, not colored greys. I have a lot of stubborn greys and after coloring they look light blonde at best. I am looking for full coverage, especially of my greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Courtney G.
diciembre 27, 2020
I've had better coverage from the store bought boxes
PUBLICADO POR:
Courtney G.
diciembre 27, 2020
I was really hoping to love this since I saw such good reviews! My previous color roots are still shining through this color that I was sent(soft blue black). From a distance in dim light you can't see it, but in bright light or sunlight, you see my old black plum color through. I was really hoping for more of the blue tint in this.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Courtney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lauren J.
diciembre 21, 2020
Wanted Blonde got redhead
PUBLICADO POR:
Lauren J.
diciembre 21, 2020
I am really annoyed. I thought we had corrected the problem from the first time, BUT NO!
Now, I'll be going thru Christmas with flipping RED HAIR. and it is STILL TOO DARK!!!! How is this medium blonde, natural golden, IT IS RED.
I did a beautiful job- nice and even not splotchy, that is the only thing that worked well.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah
diciembre 20, 2020
Everything great except for the color...
PUBLICADO POR:
Sarah
diciembre 20, 2020
I really enjoyed the experience of coloring my hair at home. Never done it myself ever, and I'm in my 40s. I've been a slave to the salon for 20+ years. After being frustrated at my salon colorist never wanting to do anything but foils on my hair, I decided to try something new. Here's what I liked about my eSalon experience - the packaging, the price, how glossy and shiny it made my hair, and the grey coverage.
I'm just not happy with the color. I don't feel like it's what I asked for. I was expecting a dark blonde but I feel like I got a slightly gold-tinged version of my natural color - light brown. Also the roots came out lighter than the rest of my hair. It all feels like a bit of a disaster. Hoping it can be worked through and I can arrive at my perfect color with adjustments. In the meantime I'm not sure what I can do as I don't want to re-color my entire head in a hurry.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Sarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karyn P.
diciembre 18, 2020
Nope
PUBLICADO POR:
Karyn P.
diciembre 18, 2020
No matter how many times I tried their products my color always came out brassy. Even used their reduce brass tones shampoo.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Karyn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mari F.
noviembre 26, 2020
Brassy
PUBLICADO POR:
Mari F.
noviembre 26, 2020
My hair turned more brassy than I like
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mari - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karen N.
noviembre 14, 2020
Cannot use this color
PUBLICADO POR:
Karen N.
noviembre 14, 2020
After patch test ,very thankful I did it. Light Blonde with a neutral tone was very red.
Now after waiting all this time for it to arrive ,do I hope to get something that will work? My first attempt at home color not a good experience.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn H.
noviembre 6, 2020
Very little gray coverage
PUBLICADO POR:
Carolyn H.
noviembre 6, 2020
I’ve tried this twice now, my colorist adjusted my set after the first one because my grays were not covered. So with this set, she simply told me to leave the color on for 40 mins instead of 20 mins on my grays. No change to my formula was made, just the processing time.
It seemed to be better this time, it looked darker. Now I’ve washed it once with a very well known salon color safe shampoo/conditioner and many of my grays are already showing again.
Of note, I also noticed that my ends have lightened a couple of shades since washing this one time as well.
Esalon is not the correct formula for me unfortunately. I’ll stick with my drug store brand root coverage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexandra T.
octubre 31, 2020
Update on my last color treatment
PUBLICADO POR:
Alexandra T.
octubre 31, 2020
As I wrote previously, I colored my hair, it still pulled red, yet I was going to give it another try.
First off let me say that my hair growth is slow, in the norm I have very little new growth after 6 to 8 weeks, my grays start to appear around the six week mark. Having said this, with my first order I colored my hair and by the time I received my second order my grays were just starting to show, that was fine. This last order, I colored my hair shortly after having received my package (approx 10 days), I followed instructions as indicated (only the roots), I did not follow with the balayage because I wanted to wait and see how the color would come out. I try and wash my hair twice a week, and I noticed every time I color my hair, after I wash my hair the color changes, the color kind of settles, which I don't mind cause if the color came out well, after the first shampoo it comes through beautifully.
As I said, I colored my hair (roots), as instructed, washed my hair, color was okay, still pulled red, even more so this time than the last (not happy), but I said to myself it is what it is.... Three weeks went by and lo and behold my roots started to show... and no, I still haven't done the Balayage Light Treatment... If I was disappointed last time with my color pulling red, this time around I'm extremely disappointed and unimpressed. It's like I was given a weaker formula???
With my hair growth being so slow, how in the world is it possible that after three weeks my grays/roots are showing?
Needless to say, I changed my next ship-out date and seriously pondering going into a Salon....
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MiMi S.
octubre 30, 2020
Color
PUBLICADO POR:
MiMi S.
octubre 30, 2020
I requested the color be "lighter", but it is no different on my hair than it has been. Don't get me wrong.....I still love the color, just wanted it a bit lighter. LOL
Thank you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MiMi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Janelle W.
octubre 19, 2020
Two different colors on ends & roots
PUBLICADO POR:
Janelle W.
octubre 19, 2020
It seems obvious to me my ends are brighter than my roots plus two inches past my roots.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Janelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
christy M.
octubre 16, 2020
Too dark
PUBLICADO POR:
christy M.
octubre 16, 2020
I want color like the first one
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laure T.
octubre 3, 2020
Néant
PUBLICADO POR:
Laure T.
octubre 3, 2020
Je ne l’ai pas encore appliqué, laisserai un avis plus tard...merci et bien cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laure T. - Merci beaucoup d'avoir choisi eSalon ! Nous avons hâte de connaître votre avis sur votre coloration. N'hésitez pas à nous envoyer des photos du résultat. À très vite !
PUBLICADO POR:
Rhiannon B.
septiembre 21, 2020
Kind of Disappointed
PUBLICADO POR:
Rhiannon B.
septiembre 21, 2020
I was so excited to receive my eSalon package. I chose a color out of my comfort zone and decided on a pearl purple dark brown. The photo online showed a hint of purple and I was ready for a change. The packaging is very cute and the directions are super easy to follow. The company really thought of everything. The product left my hair very shiny and smooth. However, there is ZERO purple in my hair. It just looks like plain dark brown (blackest brown). I followed the directions exactly as they were written. Maybe it’s my hair composition, but I’m really bummed. It’s a good quality product, but just be weary of the photos shown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rhiannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Deborah B.
septiembre 18, 2020
Color was different than displayed
PUBLICADO POR:
Deborah B.
septiembre 18, 2020
Color turned out much darker than expected.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bridget R.
septiembre 9, 2020
New colour
PUBLICADO POR:
Bridget R.
septiembre 9, 2020
Great colour just a bit bright for me left my hair in good condition
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Bridget R. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the color overall. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer H.
septiembre 9, 2020
Brassy Gold
PUBLICADO POR:
Jennifer H.
septiembre 9, 2020
My color was very brassy, even after a few modifications. I really wanted to love the color. The packaging was great, the instructions were easy. The color didn't damage my hair at all. I just couldn't get a good color that worked on my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Louis G.
agosto 23, 2020
Color was too golden and I ordered an ash tone....
PUBLICADO POR:
Louis G.
agosto 23, 2020
Hi, Your light ash blonde was too golden in tone....I usually buy L'oreal Excellence---and thought I'd try yours since L'oreal seems to fade faster and faster....L'oreal's' and Clairol's light ash blonde level 9 colors impart a more ash tone than e-salons did. However, the E-salon was gentler to skin and hair---Clairol burns my neck and L'oreal doesn't cover gray as well. In addition, I like your liquid color in a bottle rather than having to squeeze color out of those tubes and all the accessories are nice , but I want great multi-dimensional color color that's long-lasting...we'll see how well yours measures up....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Louise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
LuAnn S.
agosto 21, 2020
I just added the color to the roots. the top part of my hair was so much darker.
PUBLICADO POR:
LuAnn S.
agosto 21, 2020
Now two weeks later, the color is better and not as dark. I might have left the color on longer than recommended Will try it again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
LuAnn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
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