Love the convenience of having a perfect shade sent to my home. I only wish it was better at gray coverage. My grays come back in about 3-4 washings, but the other root coverage lasts until it grows out.
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PUBLICADO POR:
Jennifer L.
abril 7, 2016
Great products!
PUBLICADO POR:
Jennifer L.
abril 7, 2016
What can I say I have a busy life and to go to a salon n sit for a few hours every few weeks kills me! With this I can have the same color and it lasts the same and the best part .. Wait for it... I can do it any time on my schedule !!
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PUBLICADO POR:
Elizabeth W.
abril 5, 2016
Great Gray Coverage; Color Too Dark
PUBLICADO POR:
Elizabeth W.
abril 5, 2016
When I finally got around to using the hair color I ordered, I was happy with most aspects of using the hair color. It was easy to apply, the directions were clear and most importantly, it covered the gray. The brush that came in the package was very helpful in applying color to the front of my hair where the gray is most prominent and stubborn. I liked getting two pairs of gloves, so I could use one for applying the color and the other for rinsing.
The only thing I didn't like was the color is too dark. I tried to make it clear in my profile that I don't want my hair to be dark brown when I get done, but perhaps I didn't do so. I think dark brown (or other dark colors) look harsh and obviously dyed in older women like me. (55, I'm 55 ). My hair is about 1/3 gray, so it should be possible for it not to be so dark. I have used hair color before with a lighter result, so I know it can be done. When I reorder, I would like to get color that isn't quite so dark.
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PUBLICADO POR:
Stephanie O.
marzo 31, 2016
Great color
PUBLICADO POR:
Stephanie O.
marzo 31, 2016
The color does not fade between colorings. The gray grows out, but the color is still rich and vibrant, which means I can go a little longer between coloring. Also, my hair it noticeably healthier using this product. Whatever you're doing, keep it up!
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PUBLICADO POR:
Annette R.
marzo 30, 2016
esalon custom haircolor is the best!
PUBLICADO POR:
Annette R.
marzo 30, 2016
I have used what is supposedly "the best" boxed color from the drug store...all of them, in fact, and none of them come close to esalon in quality. My color lasts forever, Gray never comes through and I wear my hair very long and usually only do a root touch up. The custom color is blended beautifully and I have gorgeous highlights, especially when I am in the sun. I didn't get this good of results even in a Salon.
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PUBLICADO POR:
Julie M.
marzo 30, 2016
New colour
PUBLICADO POR:
Julie M.
marzo 30, 2016
I asked for a slightly lighter colour which I got and colour is nice. I thought it might have been a little lighter but will change that for my next order.
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PUBLICADO POR:
Pam A.
marzo 30, 2016
BEST COLOUR EVER
PUBLICADO POR:
Pam A.
marzo 30, 2016
This is the only colour I have ever used that does not fade at all. it lasts until my next colour is due and still no fade. I don't use the shampoo or conditioner as I buy them from Holland and Barrett, because the have all natural ingredients and no sulphates, which are industrial cleaners.
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PUBLICADO POR:
A.F.
marzo 30, 2016
Custom hair color
PUBLICADO POR:
A.F.
marzo 30, 2016
I discontinued my order for a few months and went back to buying pre-packaged hair color at the store. I quickly discovered that E-salon hair color was richer and lasted twice as long.
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PUBLICADO POR:
Karen S.
marzo 29, 2016
Color
PUBLICADO POR:
Karen S.
marzo 29, 2016
I have been using eSalon for at least 5 years and can say I will never use any other product. If you need to change your color they make every effort to provide a new color according to your request. I requested a new color and it was too dark. They remixed it until I was happy again. The color coverage over gray is amazing..
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PUBLICADO POR:
Cheryl E.
marzo 29, 2016
Really Lasts
PUBLICADO POR:
Cheryl E.
marzo 29, 2016
I've been coloring my hair for sometime. My biggest gripe was that it didn't cover my gray for very long. It just faded away. I was literally coloring my hair every 2 to 3 weeks. eSolon doesn't fade. I'm so happy with it.
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PUBLICADO POR:
Caroline K.
marzo 29, 2016
Where have you been all my coloring days????
PUBLICADO POR:
Caroline K.
marzo 29, 2016
Ever since I had to start coloring my hair (25 years) I constantly was faced with the problem of not being able to get the same color from a manufacturer which meant I had to chose another brand and hope to match the color, or, over a period of time my color was renamed and replaced with another shade. I never had a consistent color - it was either too light, too dark, too red or too drab. But now I have my custom color sent to me and it is the same EVERY time I get it. Each time I use it - someone tells me they love the color of my hair. I love to tell people about your product...because you have taken away the worry of what color will my hair turn out to be. Your Custom Hair Color product is consistent each and every time I color with it.. Love, Love your product!
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PUBLICADO POR:
Emma H.
marzo 26, 2016
The color was easy to apply. No need for a professional colorist.
PUBLICADO POR:
Emma H.
marzo 26, 2016
I have very resistant gray but the personalized color did a superb job of coloring my gray. My first color selection was a little too dark, not the
colorist fault, my fault in my response to their questions. Please be as specific as possible. I should have sent a picture to show my current color to help in their color analysis.
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PUBLICADO POR:
Monika S.
marzo 25, 2016
Excellent- love the colour
PUBLICADO POR:
Monika S.
marzo 25, 2016
I'm really pleased with the colour- I kept trying to find something similar in the shops for years, but kept getting disappointed with the results. And you managed to get it right the first time :)
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PUBLICADO POR:
Susan R.
marzo 21, 2016
Best line of color I have used!
PUBLICADO POR:
Susan R.
marzo 21, 2016
After working with a salon tech a couple of times to get the color just right, I have been very please. I have used eSalon for over a year and results are consistent. My only issue has been that with the last application, the color around my face has not lasted as long as prior applications
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PUBLICADO POR:
Nadia S.
marzo 17, 2016
Fine Color!
PUBLICADO POR:
Nadia S.
marzo 17, 2016
The whole process of dying one's own hair can be daunting, but with eSalon it is actually designed towards making the experience as easy and hassle free as possible.
Really happy with the results as well!
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PUBLICADO POR:
Diane C.
marzo 15, 2016
Love it!
PUBLICADO POR:
Diane C.
marzo 15, 2016
I have used my customized hair color several times and love it. My hair comes out very soft, the color covers all gray, goes on easily and lasts longer than commercial products. The only "con" I would say is that it is rather expensive for me to keep up. I am on a fixed income and find that it is just getting too expensive to keep up. However, I am thinking of alternating between my eSalon color and a commercial brand just to cut cost a little.
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PUBLICADO POR:
sandra M.
marzo 15, 2016
Love E-Salon
PUBLICADO POR:
sandra M.
marzo 15, 2016
Everything else I have used on my auburn hair has either made it look brassy or too red. E-Salon mixes my color and I can adjust it accordingly with them. Now if I could only keep those gray roots away!
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PUBLICADO POR:
Tracie M.
marzo 14, 2016
Better than the Box!
PUBLICADO POR:
Tracie M.
marzo 14, 2016
Custom color, sometimes it takes a couple of tries to get the exact the color you want . . . but, when you do OMG! it's amazing. Thanks for the color I've always wanted and keeping it!!
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PUBLICADO POR:
Helena F.
marzo 14, 2016
Great Coverage
PUBLICADO POR:
Helena F.
marzo 14, 2016
If you want good coverage without having to go to the salon and want to save some $, this is for you. I just wouldn't use it often since it has a very strong chemical smell. I've been able to push my next coloring the furthest after using this product and by spraying root touch up spray to prolong the in between coloring.
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PUBLICADO POR:
Barbara D.
marzo 14, 2016
If you want to do it yourself, there is no better way to go!
PUBLICADO POR:
Barbara D.
marzo 14, 2016
I you're anything like me, you've tried every boxed hair color on the market only to be disappointed by the fading color and poor grey coverage. Almost one year ago, I received an offer from eSalon to meet with a colorist and receive a complimentary coloring. I was more than pleased when I left the eSalon studio but the next month was what sold me completely. The color lasted without any noticeable fading and the greys did not lose the color. Regrowth is my only issue so now I do it myself every 3-4 weeks. I am a VERY HAPPY CUSTOMER!!!
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PUBLICADO POR:
Susan C.
marzo 13, 2016
Really like my color
PUBLICADO POR:
Susan C.
marzo 13, 2016
I really like the color. Even my hairdresser does, although I'm sure she wants me to have her do it!!! My problem is the grays come in quicker and quicker :) ...I wish there was a sponge or something that could fill in the grays in between coloring. The options on the market are sticky/tacky.
I recommend eSalon to everyone I know who can't afford to go to the Salon every 3 weeks
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PUBLICADO POR:
.
marzo 13, 2016
Surprise
PUBLICADO POR:
.
marzo 13, 2016
I still can't get over how easy the whole process was I was totally stressed at the very idea of having to purchase my own hair colour but the salon was getting just too expensive and to go into a store with what may or may not be a trained person was just stressed at the very idea. I had online help and never looked back or worried since.
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PUBLICADO POR:
Teresa H.
marzo 13, 2016
Great hair color
PUBLICADO POR:
Teresa H.
marzo 13, 2016
I've been using salon for my hair color for over a year now and have gotten tons of compliments. People can't believe I don't spend big bucks at a salon. I noticed with this last order that the instructions were different. Instead of adding water to the remaining hair color after applying it to the roots, and massaging it thru your hair for 2 minuts, the instructions say to comb the color through then add water and massage the scalp for 1 minute. Why the change?
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PUBLICADO POR:
Jan E.
marzo 12, 2016
Excellent customer color!
PUBLICADO POR:
Jan E.
marzo 12, 2016
I love my eSalon custom color. Other hair color products, I have used, created a burning sensation and a skin rash on my neckline. My eSalon color did not.
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PUBLICADO POR:
Mary L.
marzo 11, 2016
Really does color gray!!
PUBLICADO POR:
Mary L.
marzo 11, 2016
My temples have the most gray and it covered them better than any other product and 3 days later its still covered. That has never happened ,even with salon coloring.
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PUBLICADO POR:
Pat M.
marzo 11, 2016
Looks great, lasts a long time
PUBLICADO POR:
Pat M.
marzo 11, 2016
Send a photo of yourself and info on your present color. Giving as much info as possible will ensure positive results. Easy to use. Final step is messy. I color right before showering in order to do the last step in the shower. Customer service is great if you need to speak with someone.
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PUBLICADO POR:
Sandra G.
marzo 11, 2016
Amazing color that is spot on!!!!
PUBLICADO POR:
Sandra G.
marzo 11, 2016
I have tried two colors. One for when my hair gets a red tinge to it from the summer sun and a darker one in the colder months with little sunlight. I at first thought the second darker color was a bit dark, but after waiting a day, even my husband said it was nice to see my natural color again. Therefore, I was mistaken with it being a bit dark. I thought my colorist was spot on and I honestly have NO complaints only compliments.
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PUBLICADO POR:
Suz145
marzo 11, 2016
Great Way to Color Hair
PUBLICADO POR:
Suz145
marzo 11, 2016
My hair color has always been between readily available products. Dark blonde is too dark and medium blonde is too light. So, I have mixed colors, but it is hard to get it exactly right. This product does it for you, and changes it if you want the color slightly different. They work with you until they get it exactly right. Thank you!
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PUBLICADO POR:
Carolyn T.
marzo 11, 2016
Color is Great
PUBLICADO POR:
Carolyn T.
marzo 11, 2016
Did not expect the color to be so "right on." Have received many compliments about how the color brings out my green eyes. Also is not drying and hair seems to shine.
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PUBLICADO POR:
Martha W.
marzo 10, 2016
The Difference is Incredible
PUBLICADO POR:
Martha W.
marzo 10, 2016
The difference between eSalon and regular box color is night and day. Yes, it is a bit more expensive, but you will see that difference in the color and in the condition of your hair.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Martha - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to
hearing from you again in the future.
PUBLICADO POR:
Moliee W.
mayo 11, 2025
Nothing like what I ordered
PUBLICADO POR:
Moliee W.
mayo 11, 2025
Went for darkest ash brown I’m light ginger every time I wash I’m getting lighter and lighter I’m actually horrified I’ve gone from cool tone darkest brown naturally and only wanted to get rid of my greys now I’m ginger greys not covered and I’m lighter than my natural colour I specifically said in my stylist notes I didn’t want harsh red tones and colour that lifted very red and I feel like I was given that as an inside joke disappointed is an understatement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Moliee W. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Mariah S.
abril 16, 2025
Roots didn’t take. The rest of color, great.
PUBLICADO POR:
Mariah S.
abril 16, 2025
My roots did not take the color. I followed directions completely starting with my roots using a bowl and brush, covered everything, let it set for the recommended time and you can still clearly see my grow out.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mariah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rana S.
febrero 6, 2025
Best hair dye
PUBLICADO POR:
Rana S.
febrero 6, 2025
The colour is perfect and the service is high standard. The advisors I spoke to are very friendly and helpful. My hair looks amazing and healthy. However, some grey hair still not covered. Thank you
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rana! We are sorry to hear some of your greys are still showing. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Lezlie T.
febrero 3, 2025
Just okay.
PUBLICADO POR:
Lezlie T.
febrero 3, 2025
Works great for a week or less. Everytime I color, I love it but it just doesn't last. I generally only need to do my roots. I'm sure it probably works great for others but I've actually found supermarket touch-ups and semi-permanent colors to be longer lasting and significantly cheaper. The color looks just as good, my hair feels great and lasts for at least 3 to 4 weeks (my hair grows fast). I've been using eSalon for a few years but it only takes two washes and the grays of my roots are significantly lighter than the rest of my hair. I love many eSalon product but the Custom Color Set just isn't for me.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Lezlie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Victoria B.
enero 29, 2025
To dark
PUBLICADO POR:
Victoria B.
enero 29, 2025
Went darker than my normal colour which is the same as what I had for this!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Victoria! We are sorry to hear your color went darker than expected. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Parimala V.
noviembre 8, 2024
Does not cover grey
PUBLICADO POR:
Parimala V.
noviembre 8, 2024
I love the customer service and believe colorists are experienced and customer friendly.
I tried 5 times and worked with them to change my color. Looking for dark brown hair and grey coverage is not enough, I still see Grey's after following all instructions. I still like to go with them as it is ammonia free dye. I will prob give it 1 more try to order something darker.🫰
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tamira H.
octubre 8, 2024
My hair did not hold the color
PUBLICADO POR:
Tamira H.
octubre 8, 2024
I like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!!
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Tamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Laurence L.
septiembre 19, 2024
Premier essai avec cette couleur
PUBLICADO POR:
Laurence L.
septiembre 19, 2024
Un bien joli coffret
Tout est bien pensé et bien expliqué pour bien réussir sa couleur chez soi
Un petit bémol concernant la nuance beige froid ça n'a rien apporté de plus à ma couleur
Un autre bémol sur la durée de la couleur apparition avant 3 semaines de cheveux blancs niveau tempe et couleur qui s'est éclaircie
Je refais une seconde expérience avant de porter un jugement définitif
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurence L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Francoise S.
agosto 20, 2024
Commande
PUBLICADO POR:
Francoise S.
agosto 20, 2024
Demande annulation de toute commande merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Francoise S. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ne souhaitez pas poursuivre votre abonnement chez nous. Nous allons revenir vers vous par email afin de répondre à votre demande. Si vous avez des questions, n'hésitez pas.
PUBLICADO POR:
Naida K.
julio 28, 2024
Not dark enough
PUBLICADO POR:
Naida K.
julio 28, 2024
My roots are lighter than my ends.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Naida,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Bella B.
julio 18, 2024
Hair colour
PUBLICADO POR:
Bella B.
julio 18, 2024
I was super excited to try this out hoping for it to be a nice chocolate brown when I applied it it came out pitch black
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Louise! We are sorry to hear your greys are not fully covered. Please check your emails, we got back to you.
PUBLICADO POR:
Dominique N.
julio 11, 2024
Je voudrais un brun plus claire
PUBLICADO POR:
Dominique N.
julio 11, 2024
Oui j aimerais un conseil
Pour ma commande la coloriste me conseille de faire les racines mais j aie beaucoup de cheveux gris et vous ne m avez mis que pour mes racines ça me pose problème surtout si ma commande a déjà été envoyée pour le 8 juillet 2024
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Amelia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Maja B.
junio 11, 2024
Sehr, sehr enttäuschend!
PUBLICADO POR:
Maja B.
junio 11, 2024
Habe für knapp 50€ ein Starterset bestellt. Die Haarfarbe sollte schwarz sein. Ich färbe meine hellbraunen Haare seit Jahren schwarz. Überwiegend mit Haarfarbe aus der Drogerie.
Heute habe ich die Produkte von ESalon angewendet. Mein raus gewachsener Haaransatz sieht aus wie vor dem Färben nur hat er jetzt einen Rotstich. Man sollte meinen bei schwarzer Farbe kann nicht allzu viel schief gehen …. bin echt fassungslos
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maja B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
.
mayo 29, 2024
Nothing happened
PUBLICADO POR:
.
mayo 29, 2024
My hair looks EXACTLY the same. Followed the instructions completely.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Anna,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
PUBLICADO POR:
Mona E
mayo 12, 2024
Ruined My Countertop
PUBLICADO POR:
Mona E
mayo 12, 2024
I've used your hair color a year ago, decided to give it another try because the compliments were non-stop and I loved it. I used most of the solution and noticed the bottle was warmer than when I started but I left the bathroom to set my timer and to get another towel. I walked in, the bottle had a volcanic effect with whipped color solution all over the bottle and countertop. I'm reluctant to buy again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mona - We're truly apologize for your experience. This is not typical of our product. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate you sharing your feedback. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diane W.
abril 25, 2024
Not the colour they said.
PUBLICADO POR:
Diane W.
abril 25, 2024
I sent a picture of my present colour which had root growth, that i had tried to do, this had a very warm tone. I spoke a couple of times saying that i definitely wanted no warmth to the colourist, so i was advised that a light brown with ash tones would be the best, i was only going to do the root growth although this was now a good 6 inches, but the rest of the length was fine. I paid for fast delivery but it still took about 9 days to arrive. I followed the instructions and was left with a very strong warm colour more then before. I washed it a few times and even put a blue shampoo on which didnt make any differance. I have now had to put a colour stripper on and have a fair ginger colour on my growth. No i am not happy i ended up paying £26 for a colour supposed to be tayloured to me that has made my colour worse.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Diane! We are so sorry to hear your colour hasn-t met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Fabienne P.
marzo 16, 2024
Leider nicht die Farbe die ich wollte
PUBLICADO POR:
Fabienne P.
marzo 16, 2024
Habe als Wunschfarbe Kupfer angegeben und auch viele Bilder meiner vorherigen Haarfarbe angefügt. Leider ist ein sehr dunkles braun rausgekommen, ein ganz leichter Kupfer Schimmer ist im Licht zu sehen.
Aber ich wollte etwas heller und Kupfer, kein dunkles braun.
Die Handschuhe sind allerdings sehr schön und der Geruch des Shampoos und des Conditioners sind sehr angenehm. Den mitgelieferten Pinsel habe ich selbst nicht gebraucht, aber auch der läge sehr schön in der Hand. Der Schutz vor Haarfarbe auf der Haut hilft auch sehr viel, wobei da auch Vaseline genügt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fabienne P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Stefanie Z.
febrero 15, 2024
Nie wieder
PUBLICADO POR:
Stefanie Z.
febrero 15, 2024
Danke habe jetzt grüne Haare
Investiere dann doch lieber in ein Friseur besuch
Wenn ich könnte würde ich null Sterne geben
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stefanie Z. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sylvia R.
febrero 14, 2024
Farbe nicht wie gewünscht
PUBLICADO POR:
Sylvia R.
febrero 14, 2024
Positiv:
- alles wirkt hochwertig
- sehr genaue Anleitung
- Farbe wirkt beim Auftragen genau wie gewünscht
- kein unangenehmer Geruch
Negativ:
- nach dem Auswaschen war vom anfänglich erhofften Farbergebnis kaum noch etwas zu sehen
- nach dem Trocknen nur geringe Veränderung sichtbar
- nicht annähernd wie gewünscht, am Ansatz leicht rot-violett, in den Längen lediglich dunkel, dazwischen eher Kupfer
- für den Preis für mich leider ein Reinfall
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sylvia R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Amy M.
enero 6, 2024
Fades quickly, can’t get more to refresh
PUBLICADO POR:
Amy M.
enero 6, 2024
I absolutely loved this color when I first ordered it, so much so that when it began to fade I immediately ordered more. I only received my root color. I was shocked by this since I used esalon in the past and the kit typically refreshes the entire color. While it’s a great product, I feel like that was there was to save money at the customers expense. I don’t think any product designed to color my hair that requires me begging customer service to include enough product to complete the task is worth it. The first kit you get is nice, but beware that this is I’ll never ship twice to you.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Amy-Thank you for your feedback on your order. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied! We are so sorry to hear that we haven’t got it just right with you. One of our Color Experts has sent you an email to get this resolved for you. We truly appreciate you reaching out!
PUBLICADO POR:
Holly A.
noviembre 10, 2023
Not worth it!
PUBLICADO POR:
Holly A.
noviembre 10, 2023
Not sure how there’s so many great reviews. I was pleasantly surprised with the presentation of the box and everything they sent however considering i colored my hair on 10/6 and today is 11/10 that’s not good. $4 revlon lasts longer and did a better job. Maybe because I’m a redhead but I don’t think that’s the case. This coloring made my hair multiple colors. I was grateful I did it right before Halloween. They sent a “root” color and a rest of the hair color. These colors looked like night and day they were so different. So in general, not for redheads! Too expensive and only lasts 3 weeks if that. I wasn’t planning on giving a review but I would’ve liked to have known this before purchasing so here I am. So today I’m trying the second box because I forgot to cancel autoship. I am hopeful that since I don’t have a “root” color that it won’t look as bad this time. Unless a miracle happens with this color job (highly doubtful) I will never purchase esalon again. Too bad too as I like small businesses and their presentation. Really wish I could upload my pictures. Almost looked like a clown. Maybe that’s why?!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Izabela S.
noviembre 4, 2023
Lighter than on picture
PUBLICADO POR:
Izabela S.
noviembre 4, 2023
The color ended up lighter than shown
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Izabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Fabienne B.
octubre 24, 2023
Déçue !!!
PUBLICADO POR:
Fabienne B.
octubre 24, 2023
Je suis déçue car en faisant une coloration sur mesure je pensais enfin trouver LA coloration parfaite que je souhaitais et j'ai été ultra déçue car la couleur ne correspond pas a ce que j'avais demandé. Il n'y avait pas les reflets souhaités je me suis retrouvé avec une couleur basique sans lumière. De plus l'odeur de chimique est très forte ce que je ne m'attendais pas car même les teintures de magasin ne sentent pas autant.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fabienne B. - Merci d'avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que votre coloration vous a déçue. Notre garantie Coloration Heureuse est primordiale pour nous et nous souhaitons vous aider. Nous allons revenir vers vous par email afin de remédier à cette situation.
PUBLICADO POR:
Janelle B.
octubre 23, 2023
Was expecting coverage and warmth
PUBLICADO POR:
Janelle B.
octubre 23, 2023
It turned out very ashy and didn't over my gray hairs
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa W.
septiembre 28, 2023
Aschiges Dunkelbraun wird schwarz
PUBLICADO POR:
Lisa W.
septiembre 28, 2023
Hi, Färbeleistung gut, Farbe ist sehr intensiv. Ich hatte aschiges Dunkelbraun bestellt und meine Haare waren vorher sehr hellbraun. Nun sind sie einfach schwarz und ich sehe aus als hätte ich einen Helm auf. Mit dem gezeigten Farbergebnis online hat das nichts zu tun.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Wendy T.
septiembre 8, 2023
May change color
PUBLICADO POR:
Wendy T.
septiembre 8, 2023
I really liked the color the first time since I was coloring my uncolored hair. The last 2 times I have not liked the color as much. I may adjust the color this next time
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Wendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Eliana Linsay E.
septiembre 1, 2023
Don't stay
PUBLICADO POR:
Eliana Linsay E.
septiembre 1, 2023
I put in just 20 days and is gone for my roots
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Eliana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Donna C.
agosto 13, 2023
Last formulation
PUBLICADO POR:
Donna C.
agosto 13, 2023
My color keeps getting lighter and lighter, now it’s too light and continues to be too gold
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
PUBLICADO POR:
Carolina P.
julio 23, 2023
Very disappointed
PUBLICADO POR:
Carolina P.
julio 23, 2023
I was looking to lighten up my natural dark hair so I decided to give myself a try. The palette offered through the app seems limited in terms of variety of colour for my taste but I decided to give it a go anyway. I chose one of the lightest tones available thinking it would be noticiable change. I followed all the steps, I covered all my hair and waited according to the instructions but the results were far away from my expectations. It has been 5 days since I applied the colour kit and I can't see a difference between my original colour and the formula chosen for me. It's very disappointed and honestly a waste of money.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Carolina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we will get back to you to help you further.
PUBLICADO POR:
Kristin R.
julio 23, 2023
Yikes...
PUBLICADO POR:
Kristin R.
julio 23, 2023
When I recieved this color I was suuuuuuuper excited. It looked great until week 3...then...there it was....suuuuuuuper hot roots. I chose a level 3 mahogany brown. My roots...well....they are a cranberry red....what the huuuuuuh?
I have since sent photos and a message to my colorist for help with adjusting my color formula to hopefully avoid this in the future.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lori T.
julio 21, 2023
Didn't even last a week
PUBLICADO POR:
Lori T.
julio 21, 2023
Stated I was 50% gray, colored my hair making sure to cover grays several times to make sure they were good and saturated. Followed instructions, probably left on for 5-10 minutes longer due to application and getting ready for rinse, wash, etc. Once I was done and dried my hair, the reason I colored it were staring me in the face. Grays white and bright with no color sticking at all. I'm three weeks after color and my hair is more gray than when I was 4 weeks past due w/ color - and its dull, has no shine and looks totally flat and unhealthy - and gray. I will never purchase again. And now I'm stuck becuase I don't want to put more chemicals on my hair until at least 5-6 weeks. Have that to look forward to, six more weeks of flat, fading, super gray hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ellie
julio 14, 2023
I wanted to love it, but didn't
PUBLICADO POR:
Ellie
julio 14, 2023
I started using this a few years ago. I love the company and customer service was really good for the first couple times when I had questions or wanted to adjust things. I found the color fades extremely fast on the hair dye and I ended up adjusting it so much because you can't really tell what it's going to turn out like. It often didn't look like how I was trying to get it to look. What would be good would be to see X is what your hair will look like with this color or a shade sampling but you don't get that unfortunately. I just wasn't happy with the result in the end and resorted to Keracolor color depositing conditioner...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Leah D.
julio 6, 2023
Wrong color but…
PUBLICADO POR:
Leah D.
julio 6, 2023
Didn’t feel too damaging in my hair from what I can tell, but I’ve only done test strands to test the color. Haven’t found the right one yet, so haven’t done a full head of dye yet. Maybe next time….
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carina L.
junio 1, 2023
Farbe passt wieder nicht
PUBLICADO POR:
Carina L.
junio 1, 2023
Und es greift die Haare mehr an, als der Kram aus der Drogerie
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Carina L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Roxanne B.
abril 17, 2023
Does Not Cover Grays Well
PUBLICADO POR:
Roxanne B.
abril 17, 2023
after a few days, my grays are showing again
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Roxanne - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Sheri D.
abril 15, 2023
Copper tone
PUBLICADO POR:
Sheri D.
abril 15, 2023
Definitely colored the roots copper where the remaining length is lighter, closer to blonde
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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