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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Verina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue V.
mayo 18, 2019
Long lasting color
PUBLICADO POR:
Sue V.
mayo 18, 2019
Would give a 5 star and continue using except the product is very thin and runs down face and drips on things.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sue- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We appreciate you taking the time to share your feedback. Please feel free to reach out to [email protected] if you have any questions or need any assistance.
PUBLICADO POR:
Kim W.
mayo 18, 2019
Customer service stinks
PUBLICADO POR:
Kim W.
mayo 18, 2019
Tried to called to adjust my color. I could only do chat which basically told me to adjust my color in my account. So I did, again and again. Got sent the old color. Sorry, canceling account. Learn to pick up a phone!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kim- Thank you for your feedback! We always welcome the opportunity to speak to our clients personally over the phone. Our team of licensed colorists is available via phone 8AM-6PM PST Monday-Friday. Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out!
PUBLICADO POR:
Jessica G.
mayo 17, 2019
I started out LOVING this!!
PUBLICADO POR:
Jessica G.
mayo 17, 2019
Yesterday I colored my hair with my Medium Brown Pearl Mahogany and I was absolutely pleased that even though it was brown (I was hoping for a more pronounced red. Glad I didn’t get it) it was multi tonal. I really loved that. Then today it sort of felt sticky and I felt I needed to wash it. Twice. I used cold water and color safe shampoo and through all that I still lost color and it seemed to be the purple and red that was in my color to begin with. It wasn’t all of it but I can already notice it’s lessened. Really disappointed as I know the potential for this color. I want to love it. Any help out there?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Laure M.
mayo 17, 2019
Déçue
PUBLICADO POR:
Laure M.
mayo 17, 2019
Couleur très fade, ne couvre pas du tout les cheveux blancs.
Coloration inefficace
Dommage
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laure - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cyndi M.
mayo 17, 2019
Cancel this ASAP
PUBLICADO POR:
Cyndi M.
mayo 17, 2019
Your product smelled amazing. Hair was shiny.
BUT the darkest brown turns my roots orange.
I gave this product a chance and I am done.
2 more boxes arrived and I still can't get this cancelled. And yes I want my money back.
Would be over $100 now.
Let me know how to send back products I have not used and 1 I used but it is not good.
Ty
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cyndi - We apologize that your color formulation tinted your roots an unwanted orange shade. We have reached out to you to discuss the next steps we can take to best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Lorraine R.
mayo 17, 2019
colour
PUBLICADO POR:
Lorraine R.
mayo 17, 2019
The colour was good but did not cover stubborn greys. was hoping second batch would do it better but unfortunately it didnt. Also made my hair dry needed extra conditioner.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lorraine - We’re sorry that you were unhappy with the coverage your color provided. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Johnson M.
mayo 17, 2019
too red
PUBLICADO POR:
Johnson M.
mayo 17, 2019
I just want a basic rich brown. Everything that you have sent me is pulling too much brassy red. You even sent a second color and it was more red than the first (although darker). Ash brown still pulls red for me. I would love to find something that works but I am not sure it's possible.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Johnson - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Debra H.
mayo 17, 2019
Not received order still
PUBLICADO POR:
Debra H.
mayo 17, 2019
Did not receive order do will have to cancel all orders as I’m still blonde and white gray so it won’t work as it should I have moved as well now was not getting any post at all not even my birthday card of my mum
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debra - We’re sorry that your order hasn't arrived! We have reached out to you to discuss how we can best assist you moving forward, per our Satisfaction Guarantee.
PUBLICADO POR:
Denise H.
mayo 16, 2019
Color did not last
PUBLICADO POR:
Denise H.
mayo 16, 2019
I followed directions to the letter and the color only lasted 5-7 days. My color is back to what it was. Not happy at all. Loved the color the first 2 days and then all of the sudden, dull and back to what it was.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Denise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Melissa E.
mayo 16, 2019
Not enough color
PUBLICADO POR:
Melissa E.
mayo 16, 2019
I'm currently walking around with half brown/half soft black hair because there was not enough color to cover my med length thick hair (which i disclosed on my quiz). When I emailed the company they changed my future order but offered nothing to handle my current situation.... I'm about to head to a salon to fix it.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kendall B.
mayo 16, 2019
Awful
PUBLICADO POR:
Kendall B.
mayo 16, 2019
My hair turned banana yellow. It cost me $120. to fix at a salon. Please cancel any further orders. I will NEVER use your product again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Kendall - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mandy C.
mayo 16, 2019
Can’t get my colour right
PUBLICADO POR:
Mandy C.
mayo 16, 2019
3 months running and still can’t get my colour right and no offer of a refund!! Won’t be recommending you to anyone
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tina T.
mayo 16, 2019
Not happy with colour
PUBLICADO POR:
Tina T.
mayo 16, 2019
Colour never lasted long around 3 weeks and was not colour I expected either
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marge H.
mayo 16, 2019
Not the right color
PUBLICADO POR:
Marge H.
mayo 16, 2019
Color came out with too much red, was afraid to try again for fear they would not correct enough. Would have been nice if they spoke to you more before your first color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marge - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
elizabeth M.
mayo 16, 2019
return
PUBLICADO POR:
elizabeth M.
mayo 16, 2019
I would like to return the items I ordered. please send me the info to do this.
thank you
Elizabeth
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know your would like to return your order. We have reached out to you via email to discuss this matter further. Please keep an eye out in your inbox.
PUBLICADO POR:
Rhonda M.
mayo 16, 2019
Goldie Locks?
PUBLICADO POR:
Rhonda M.
mayo 16, 2019
I specifically made notes that I was trying to remove the gold from my color and all I got was gold. Hard to believe the color was 'made' for me especially based on my comments.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
ARACELI C.
mayo 16, 2019
My hair looks black!
PUBLICADO POR:
ARACELI C.
mayo 16, 2019
I wanted to go darker but this dark brown looks black on me! I was upset. Hopefully some color will wash off.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Araceli - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra O.
mayo 16, 2019
Not what I requested
PUBLICADO POR:
Sandra O.
mayo 16, 2019
Ordered one color not correct. Opted for a free redo color same just touch darker remains not what requested.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kris H.
mayo 15, 2019
Really no star black hair who ????mixed this Bradley
PUBLICADO POR:
Kris H.
mayo 15, 2019
I would never let him mix again. Maybe someone changed my request because I do not know how someone could make such a mistake. Then the woman who answered my first complaint was rude know it all, what I did to be able to go out in pubic did help a little. It did not do what she said. I thought my hair was ruined.!! It is not great!!!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kris- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has already reached out to help resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Molly S.
mayo 15, 2019
Not really what I was describing
PUBLICADO POR:
Molly S.
mayo 15, 2019
Although I appreciated someone taking the time to customize the color, it was darker than the first color and had absolutely no red or golden in it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Molly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tumeka S.
mayo 15, 2019
Didn't do anything
PUBLICADO POR:
Tumeka S.
mayo 15, 2019
The color didn't last at all. It lasted only 3 days before fading. Very disappointed!!! Not pleased at all!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tumeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
LORI R R.
mayo 14, 2019
Cancel my order
PUBLICADO POR:
LORI R R.
mayo 14, 2019
Please cancel all my orders
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lori- We truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Teresa W.
mayo 14, 2019
Color
PUBLICADO POR:
Teresa W.
mayo 14, 2019
I requested ash blond and the “ASH” you sent me is strawberry blonde and an ugly one at that 😡 I look like a freakin Orangutan 😡😡
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear your selected shade of Medium Blonde Copper Ash did not provide your expected result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa M.
mayo 14, 2019
Hair color recieved
PUBLICADO POR:
Lisa M.
mayo 14, 2019
Unfortunately I am very dissatisfied with the color that was sent. The color that was sent is at least a few shades darker than my existing hair. I now have brown hair versus the blonde I desired. The highlights helped some. It this point i cannot recommend eSalon. My overall experience has not been good.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Terri H.
mayo 14, 2019
Disappointing.
PUBLICADO POR:
Terri H.
mayo 14, 2019
I just received my second order, for $20 I got a small bottle for roots touch up instead of the full two bottles I would need to completely refresh the color for all my hair. I will have to use the ends touch up bottle I ordered separately, which is an extra cost, that should have gotten me to July, to get a full color done.
I will be going to a salon supply store to match my color, and set up a subscription, which will be a fraction of the cost of Esalon.
I understand you pay a little extra for the conveince of having everything you need to keep your color amazing delivered to your door, too bad you don't get all you need.
The color also is not an exact match for my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly to further discuss your color needs and account. We appreciate your feedback!
PUBLICADO POR:
Angie P.
mayo 14, 2019
Too black
PUBLICADO POR:
Angie P.
mayo 14, 2019
the color looked like I dumped a bucket of coal on my head, ppl asked me why I looked pale. Too blacK!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Angie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Margaret E T.
mayo 14, 2019
Color is nothing like I described I wanted
PUBLICADO POR:
Margaret E T.
mayo 14, 2019
I noted several times I wanted a “yellow” blond. My first color was ashy. My second was a light dirty blond. I just colored my hair 3 days ago and it’s platinum blond, almost white.
I am very disappointed I wasn’t listened to and as you know hair is everything to women.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Margaret- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to further discuss your account and service. We appreciate you reaching out!
PUBLICADO POR:
Esther B.
mayo 13, 2019
Didn’t listen
PUBLICADO POR:
Esther B.
mayo 13, 2019
There was a promotion for $10 so I tried it. I submitted pictures of my hair as requested. The coverage was good but I didn’t like the color. It was a little darker than I wanted and a little brassy. I messaged them to let them know and I included pics of the color. They responded that they would send me a complimentary new color because they wanted me to like my hair color which I appreciated. Just received the color in the mail and it’s the exact same one as before so I decided to cancel my subscription.
Update: After submitting my review they refunded all my money which was nice. So overall I didn’t like my color experience but feel satisfied in how they handled things from a business perspective.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Belinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carla D.
mayo 13, 2019
Did not cover the gray
PUBLICADO POR:
Carla D.
mayo 13, 2019
Used exactly as directed and was very disappointed that it did not cover the gray that all other boxed sets do. The color was okay, nothing to rave about. So I won't be ordering again and actually wish I could get my money back.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Carla - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Care Representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Evan T.
mayo 13, 2019
Not Recommended
PUBLICADO POR:
Evan T.
mayo 13, 2019
As a natural redheaded, I just wanted the same color just more vibrant. I asked for a Copper blonde and they made me a RED AUBURN. Brown with red. It was all one color. I would have been fine with Orange. Copper isn't red or brown. It's orange and blonde. Also to note that the color DIDN'T cover my ultra blonde (Grey hairs). So it was Red Brown with white blonde hairs. Looks Horrible. The color was terrible and even after the past 2 weeks. The RED BROWN hasn't changed at all. I'm extremely disappointed. I would NOT Recommend thus product to anyone. Complete waste of money.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Evan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sarah S.
mayo 13, 2019
Would like to go lighter next time
PUBLICADO POR:
Sarah S.
mayo 13, 2019
I love the hair color, but would like to have more blonds and reds for the summer. This shade is a dark reddish brown. I love it, but just want a change.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!b
PUBLICADO POR:
Maureen C.
mayo 13, 2019
New color
PUBLICADO POR:
Maureen C.
mayo 13, 2019
I’m finding it not light brown, I’m finding it very dark
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maureen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beverly A.
mayo 13, 2019
SMELL!!
PUBLICADO POR:
Beverly A.
mayo 13, 2019
When I open the bottle the smell of ammonia was breathtaking and I don't mean that in a positive way. The color while pretty, is very red for my coloring and I said that I was a medium blond. The biggest problem I have is the smell it was so overpowering that I had to open all the windows on the bottom half of my house. Due to my work schedule this is the 1st chance I've had to use this product and I have received 2 more. I don't think I'll be using them.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Beverly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tamara O.
mayo 13, 2019
Color
PUBLICADO POR:
Tamara O.
mayo 13, 2019
I like the convience of receiving on a schedule but the color seems dull and not much shine, maybe I need a color adjustment. Also seems a bit expensive will have to adjust my options and see how it goes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tamara- Thank you for your feedback. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your needs further.
PUBLICADO POR:
Melissa G.
mayo 13, 2019
Wrong color
PUBLICADO POR:
Melissa G.
mayo 13, 2019
The color to cover regrowth was correct but they gave me another color for the older, previously colored hair and it was way too much red. Very disappointed since I did not want red. I wanted brown. I thought the bottle seemed like it had too much red. I am not sure if it was a combination of the wrong mix for the ends and maybe the wrong developing time. All the gray hairs were properly covered though
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Alicia G.
mayo 13, 2019
Too red in sunshine
PUBLICADO POR:
Alicia G.
mayo 13, 2019
I would like a color as close to the one I got but something that resembles auburn more rather than brassy red in the sun
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alicia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
maria H.
mayo 12, 2019
rip off and they up the price impossible to cancel
PUBLICADO POR:
maria H.
mayo 12, 2019
this is crazy but you cannot cancel - not to mention that it is not made clear that you are signing up to receive more products anywhere from 2 to max of 12 weeks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maria- Thanks for reaching out! Our Autoship plan is fully adjustable through your account when active. Upon reviewing your profile, we see that you have already adjusted your Autoship plan to suit your needs. Please reach out to [email protected] if there is anything else we can do to help!
PUBLICADO POR:
Crystal F.
mayo 12, 2019
My hair is screwed!!
PUBLICADO POR:
Crystal F.
mayo 12, 2019
My hair is destroyed. The color you sent me was not at all what was in the picture I agreed to. It is way too dark!! I will NEVER use this service again, and highly suggest no one else does either!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Crystal- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amie E.
mayo 12, 2019
Didn’t change much
PUBLICADO POR:
Amie E.
mayo 12, 2019
I’m kind of disappointed because I bought this dye going off of the image of how it said my hair color would turn out, and it barely changed at all. The only difference is that there’s a little more of a red color through it and only in the light, but it’s a very slight difference. I followed the directions carefully and did everything I was supposed to. No one can even tell that I dyed my hair, and that was a lot of hassle to go through for relatively no change to my hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Ashley- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Tammy M.
mayo 12, 2019
was not color it says it was
PUBLICADO POR:
Tammy M.
mayo 12, 2019
I have colored my hair before and had a beutican show me how also but that was not the color it said it was had alot of red tint to it my hair is finely turning more blonde that it is being faded out I do not want anymore products at this x was want light blonde hair w high lights maybe some low lights Not what I got
Tammy
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Tammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen F.
mayo 12, 2019
Grey is back
PUBLICADO POR:
Karen F.
mayo 12, 2019
Two weeks into it, my grey is coming thru.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Care Representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sarah T.
mayo 12, 2019
Not sure what went wrong but....
PUBLICADO POR:
Sarah T.
mayo 12, 2019
My hair turned an awful muddy brown/green. Not at all close to what I ordered. Followed directions to the letter. So bummed that now I’m gonna have to pay a fortune to get it fixed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paula D.
mayo 11, 2019
Doesn't last
PUBLICADO POR:
Paula D.
mayo 11, 2019
After only 1 wash my roots were grey again!!! I wash my hair every 7-10 days, I have always done so. The colour just doesn't last. For the price it isn't worth it and it takes twice as long to colour my hair with your product
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Paula- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and account. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lese O.
mayo 11, 2019
Incorrect instructions. In tears after coloring
PUBLICADO POR:
Lese O.
mayo 11, 2019
I followed instructions precisely. I partitioned hair and brushed on color at roots and let sit for 20 minutes before applying the the remainder of my hair.
NOW THE TOP OF MY HEAD WHERE THE DYE SAT FOR 20 EXTRA MINUTES IS WAY REDDER THAN THE OTHER PART OF MY HAIR! and why is ash blonde with hints of copper RED! I'm in tears and so angry and disappointed!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lese- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Amanda N.
mayo 11, 2019
Great customer service, not so great result
PUBLICADO POR:
Amanda N.
mayo 11, 2019
I was very impressed with the steps my stylist took to make this a personal experience and make sure we were on the same page as far as what I was going for. That being said, I was going for medium blonde from a dirty brown color and now my hair is an auburn color. 🤔 Soooo im not super impressed overall.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amanda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Barbara R.
mayo 11, 2019
Color
PUBLICADO POR:
Barbara R.
mayo 11, 2019
The color was to light.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Barbara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maria T.
mayo 11, 2019
HORRIBLE EXPERIENCE HORRIBLE COLOR
PUBLICADO POR:
Maria T.
mayo 11, 2019
Don’t use this service. The pictures don’t reflect what your color will look like. Then when you say something they will give you an attitude, say they have “credited your account” and will send you something to help lighten it. Nothing happened. This was two months ago. I got better service and advice from YouTube. This was the worst experience and extremely frustrTing. My hair look like absolute crap and they had no solutions to help me. What a POS this company is. They didn’t even apologize for making my hair black when I clearly ordered brown. This was my first and last experience with this
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Maria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and upon reviewing your account, we see that we have attempted to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tiffany S.
mayo 10, 2019
Horrible
PUBLICADO POR:
Tiffany S.
mayo 10, 2019
The color was horrible. It didn't contain any lowlights, didn't color evenly and faded quickly. Would never buy this crap again.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheri A.
mayo 10, 2019
Gorgeous color; weird texture
PUBLICADO POR:
Sheri A.
mayo 10, 2019
I've been using eSalon now for several months. I love the color and the kit; I hate the greasy texture of my hair after I use the product. The company keeps telling me that they are working the formula and that I should just use a bit of baking soda when I wash my hair to counteract this issue. To me that means the product is still in beta testing, not fully ready for production. Customers shouldn't have to use home remedy work-arounds for a flaw in the formula - not if you want them to pay full price and shipping. So I'm on the fence...I'd love to keep using the product, but I have to be careful about when I color my hair. If I do it too close to an important meeting when I want to style my hair, I have to wait because the greasy overlay prevents styling. Last time I had to color my hair one day, wash again the next and then style...too much work for this lady! I hope the formula gets fixed soon so I can become a raving fan :-)
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Sheri - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. A color care representative has reached out to you via email to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Barbara K.
mayo 10, 2019
resistant grey uncovered
PUBLICADO POR:
Barbara K.
mayo 10, 2019
This is the second attempt the colorist has made to Make a color to my resistant grey with no success. I followed all directions and times exactly. Very disappointed for sure. 😢😔😝
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keri A.
mayo 10, 2019
Color is fine - terrible residue!
PUBLICADO POR:
Keri A.
mayo 10, 2019
The color looks fine. followed the directions carefully, but even after shampooing twice it feels like I put WAX in my hair. It took forever to dry and still feels waxy.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Keri - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cynthia P.
mayo 10, 2019
Extremely difficult to wash out but nice color
PUBLICADO POR:
Cynthia P.
mayo 10, 2019
Second shipment, still followed directions and cannot understand why I have a gooey mess to wash out. I read all the reviews I could find for advice. Tried washing with cold water as well. I had to shampoo 2-3 times before my hair had no sticky residue, and certainly not enough shampoo in the package for washing out. I am going to switch to the highlight to see if I have the same problem. The color is very nice however the second time my hair felt straw like. Considering whether I will continue membership .
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Cynthia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Michelle G.
mayo 10, 2019
Lighter regrowth than ends
PUBLICADO POR:
Michelle G.
mayo 10, 2019
This was my second time trying the coloring product. Again, my roots/outgrowth turned out far lighter than the rest of my hair strands. The color is completely uneven and now I don't even know what else to do but wait for it to relax on it's own....if it even will do that. I've told the mixing techs that I repeatedly have this trouble but for me this product does not work. It's thick and goes on and clings to the hair and that's a good thing, the packaging is a good thing - I think for other people it's a good thing. JUST not for me. Thank you anyway.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Steph B.
mayo 10, 2019
Color
PUBLICADO POR:
Steph B.
mayo 10, 2019
Too red for me
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Steph- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Denise L.
mayo 10, 2019
Not the color I ordered
PUBLICADO POR:
Denise L.
mayo 10, 2019
I have always dyed my hair with blonde highlights. So my hair was a light blonde with darker blonde shades. I ordered medium golden blonde so my hair should still be blonde. But instead it came out a reddish light brown. I am really not happy I love my blonde hair.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Denise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kristy S.
mayo 10, 2019
Not for gray hair and it’s orange
PUBLICADO POR:
Kristy S.
mayo 10, 2019
I used my color for the first time today. I followed the instructions to the letter but all of my gray was still visible after drying my hair and my roots have an orange tint... I let my colorist know my hair tends to turn orange and that is a recurring issue I have. I also submitted a photo of my hair with the roots and gray showing. I was hoping to find an at home color but it is not to be with this one.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vida B.
mayo 10, 2019
Watery
PUBLICADO POR:
Vida B.
mayo 10, 2019
Color was very thin. Watery consistency. Not my cup of tea.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Vida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly B.
mayo 10, 2019
Very oily/waxy
PUBLICADO POR:
Kelly B.
mayo 10, 2019
Very oily & waxy looking hair. Would not use again and am trying to cancel my account.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alejandra M.
mayo 9, 2019
Developer all out
PUBLICADO POR:
Alejandra M.
mayo 9, 2019
When I received my box it was all wet from the Developer which spilled all over the Box.
A few weeks ago I dyed my hair and I parted it and the grays are still there very visible. It didn’t work out for me
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PUBLICADO POR:
Marge J.
mayo 9, 2019
natural redhead look
PUBLICADO POR:
Marge J.
mayo 9, 2019
I wanted to get hint of copper like it was on the picture. I got natural redhead looking color, what actually looks very ugly. Package, quality of the color (makes hair soft and shiny) and everything else was looking professional and good.. just color is very off :( i would say that for sure get this color but talk to their color experts.
edit: i really hate the color. but mys husband says it's ok. And hair are soft and shiny.
All together: good color, wrong color i got.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Care Representatives have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Crystal E.
mayo 9, 2019
I'm sorry that I believed that this could work for me.
PUBLICADO POR:
Crystal E.
mayo 9, 2019
First off, it was difficult for me to do my hair alone. If having to deal with 2 steps wasn't enough, the color on my roots came out a lighter red color, so I am disappointed that I trusted this to work for me. I thought that I was saving money by getting your product but didn't realize that is would be so complicated to put on my hair.
As for the product itself, I can't complete my review on that part just yet.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donna F.
mayo 9, 2019
Stop sending too dark
PUBLICADO POR:
Donna F.
mayo 9, 2019
I have ask twice to change the color I have five kits I can’t use just got one this week I look like a old vampire please stop 🛑 sending until you can get the right color I need a medium brown with golden touches
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Donna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color care representative will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Louise E.
mayo 8, 2019
Didn’t do anything!
PUBLICADO POR:
Louise E.
mayo 8, 2019
I did the strand test as recommended and after the development time was amazed to see there was little if no difference to the colour of the hair! Very disappointing
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Louise- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Corinne W.
mayo 8, 2019
Not impressed
PUBLICADO POR:
Corinne W.
mayo 8, 2019
It wasn't a wow factor so I won't continue ordering it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Corinne- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Michelle Z.
mayo 8, 2019
Good Product
PUBLICADO POR:
Michelle Z.
mayo 8, 2019
I would recommend the product. Instructions are very clear and love the way it made my hair soft and smooth. I just didn't like the color I picked and that was my fault.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to further discuss your color. We truly appreciate your feedback.
PUBLICADO POR:
Chris M.
mayo 8, 2019
Color
PUBLICADO POR:
Chris M.
mayo 8, 2019
I loved the color the very 1st time I received my color, there were 2. I still like the color I have been getting however it fades way to fast.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Chris- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Pamela G.
mayo 8, 2019
Not color I requested
PUBLICADO POR:
Pamela G.
mayo 8, 2019
I was really excited about this company, I purchased the color kit and the light set. It came super quick and packaging is amazing. I was emailed a few questions of my intentions. I replied with current photo and photo of what I was trying to achieve. Unfortunately, the base color came out super dark, not much like the picture I sent at all. My hair is naturally a soft black and I was hoping for a brown with copper tones in it and when the kit arrived, the color they formulated seems to have some copper in it on paper. However, after I dyed my hair, there was as very little change only to my roots. The rest of my hair looks black. I’m just upset because my hair had finally grown out to natural color, I don’t have white hair so I could have just kept my natural hair without adding chemicals if I wanted the same color. Now not even sure if to do the light set,
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Pamela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda T.
mayo 7, 2019
Didn't color Right
PUBLICADO POR:
Rhonda T.
mayo 7, 2019
Disappointed in the first round. The color didn't hold.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Rhonda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Elizabeth G.
mayo 7, 2019
The color was way too far off!
PUBLICADO POR:
Elizabeth G.
mayo 7, 2019
I wanted medium copper brown and got carrot orange. I followed all the directions. The smell was also awful.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elizabeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has reached out to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mozma K.
mayo 7, 2019
Mix Outcomes
PUBLICADO POR:
Mozma K.
mayo 7, 2019
Customer service great. comes in a cute little box, stain guard smells n feels lovely. Colour application was easy BUT THE COLOUR WAS COMPLETELY WRONG! I have natural brown hair, after application I had a gothic look with jet black hair. That said, esalon offered a free colour set.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mozma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica R.
mayo 7, 2019
Unhappy
PUBLICADO POR:
Jessica R.
mayo 7, 2019
I requested lighter color and it actually looks darker. It did not cover my grays and there was not enough product in the bottle. My hair his very long and thick. Very unhappy!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
GLORIA U.
mayo 7, 2019
Custom color
PUBLICADO POR:
GLORIA U.
mayo 7, 2019
Looking to cover grays particularly at both sides right above the ear/face area, didn’t work well at all & not even after 1 week grays are clearly more visible.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Gloria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly C.
mayo 6, 2019
Color
PUBLICADO POR:
Kelly C.
mayo 6, 2019
The color matches perfectly for my roots. But I also did the highlights and it didn’t even do anything. I was so disappointed in the highlighting kit.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- Thank you for your feedback! We are so happy to hear that you are loving your custom color results! We will be reaching out with further information regarding our LightSet highlighting kit. Thanks for reaching out!
PUBLICADO POR:
Emma J.
mayo 6, 2019
Crap
PUBLICADO POR:
Emma J.
mayo 6, 2019
Doesn’t cover grey, didn’t cover my ends well, have mismatched hair. Not happy
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Emma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sheena S.
mayo 6, 2019
Not at all like the picture
PUBLICADO POR:
Sheena S.
mayo 6, 2019
The color was completely off the tone was wrong. Unfortunately I'd have to say I'm very unhappy with this and will be canceling my account.. not only that it burnt my scalp and I have never had that out of 36 years of coloring my hair
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sheena- We’re very sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly with further information.
PUBLICADO POR:
Sandra D.
mayo 6, 2019
Custom colour?
PUBLICADO POR:
Sandra D.
mayo 6, 2019
Way too dark and is brown not Auburn. I asked for a medium Auburn and sent a pic. Way off base
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tracy J.
mayo 6, 2019
Crappy, cheap hair color!
PUBLICADO POR:
Tracy J.
mayo 6, 2019
Crappy, cheap hair color
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tracy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Terri B.
mayo 6, 2019
April
PUBLICADO POR:
Terri B.
mayo 6, 2019
Color is still coming out too red/orange.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Terri- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Katherine K.
mayo 6, 2019
worst ever!
PUBLICADO POR:
Katherine K.
mayo 6, 2019
This color made my hair turn BLACK! I went from light brown to BLACK!!!!! awful!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Katherine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julie B.
mayo 5, 2019
Color and pain
PUBLICADO POR:
Julie B.
mayo 5, 2019
The color burned my scalp and there was a bit too muvh red in formula.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Julie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We will be reaching out shortly!
PUBLICADO POR:
Erica B.
mayo 5, 2019
Pretty color
PUBLICADO POR:
Erica B.
mayo 5, 2019
While it was a pretty color my hair has not been the same. While I regularly loose hair the amount of hair coming off my head in the shower was far grater than normal. And my hair has felt like straw. I deep conditioned multiple times and after 8 weeks it’s just now starting to get back to normal.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Erica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle H.
mayo 5, 2019
Frustrating
PUBLICADO POR:
Michelle H.
mayo 5, 2019
Ordered same colour for a second time having been super pleased with the first. 2nd wasn’t the same colour about 2 shades darker. Very disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
NIKI O.
mayo 5, 2019
Not satisfied
PUBLICADO POR:
NIKI O.
mayo 5, 2019
I was not satisfied with the results, please cancel my account. I have put a stop on my credit card. Thank you.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Niki- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Andrea M.
mayo 5, 2019
Mixed emotions
PUBLICADO POR:
Andrea M.
mayo 5, 2019
Pros: precise instructions, everything you need to color your hair; protect your hands and even wash color off your forehead are included, ability to have colorist tweak your formula based on your feed back
Cons: despite tweaking my shade 3 times now, my roots still come out lighter (and I only color my roots)- only did the ends refresher the very first time I used esalon products when needed all over color
I believe that I require a different developer, perhaps 15 in order for my roots to develop correctly and to my knowledge esalon has only one level of developer (20)
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Andrea- Thank you for your feedback! We have reached out to you via email so that one of our licensed colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Paula R.
mayo 5, 2019
Hated it
PUBLICADO POR:
Paula R.
mayo 5, 2019
I'm sorry but this ruined my hair. It didn't rinse out and left my hair matted and heavy. I couldn't even brush it out. Fried me. I was so excited too.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Paula- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elaine R.
mayo 4, 2019
Color is great but applicator bottle has gotten worse and worse
PUBLICADO POR:
Elaine R.
mayo 4, 2019
I love this hair color but the last two times I’ve gotten it the applicator bottle has been horrible. This time (prepared in April) the hole in the bottle was so small almost nothing came out, then when I squeezed hard the product all came out under the screw on top. Not only did I have a mess to clean up but I’m not sure I had enough product left to do a good job. I ended up having to ream out the hole to get enough product out to proceed. The guarantee says that it’s free if you’re not satisfied but I’m unable to find anywhere to contact esalon to let them know. Very disappointing as this is my all time favorite hair color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elaine- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kayla R.
mayo 4, 2019
Love it
PUBLICADO POR:
Kayla R.
mayo 4, 2019
Love how easy everything is and the smell wasnt over powering either... I also liked that i got two different formulas for my roots and ends .. the reason i gave 3 stars ia ONLY because I wish I would have been able to order a vibrant intense red instead i got an orangish color ...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kayla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out!
PUBLICADO POR:
Christina B.
mayo 4, 2019
Not a good product
PUBLICADO POR:
Christina B.
mayo 4, 2019
This product is worse than box color. At least with box color I knew what my results were suppose to be and I knew how drying the box dye was. This product was suppose to be a red AUBURN it turned my hair to a gross brown. Now I'm stuck with red roots and brown yellow ends! Not happy at all. Now I have to spend a couple hundred at the salon to fix the gross color if the stylist even can fix it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sherry H.
mayo 4, 2019
Nice color
PUBLICADO POR:
sherry H.
mayo 4, 2019
Nice color but not the ammonia smell.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sherry- Thank you for your feedback! We are happy to hear that you enjoyed your custom color results. We are always striving to improve our products and service, and we truly value our client input. Thanks for reaching out!
PUBLICADO POR:
Patricia B.
mayo 3, 2019
Hair loss
PUBLICADO POR:
Patricia B.
mayo 3, 2019
had a lot of hair loss and drying
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patricia- We’re truly sorry to hear that you have recent experienced hair loss. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thanks for reaching out!
PUBLICADO POR:
Teresa A.
mayo 3, 2019
Gray
PUBLICADO POR:
Teresa A.
mayo 3, 2019
Not really covering all my gray. Maybe they can twick the formula.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon S.
mayo 3, 2019
Would give ZERO stars if I could
PUBLICADO POR:
Sharon S.
mayo 3, 2019
My kit arrived damaged. I tried to chat online, but as soon as I wrote a message in the chat, WHAM! the chat disappeared and I could not reload it. I tried sending a message....same thing. I got the color allover my hands when retreiving the mail, as the color bottle was open and damaged. Needless to say, it got on my hands as well. Junk packaging. I want no more products from eSalon.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sharon- Thank you for reaching out! We are so sorry to hear your order arrived damaged! We will be reaching out shortly to make this right.
PUBLICADO POR:
Stephanie K.
mayo 3, 2019
Convenient but not liking the product overall
PUBLICADO POR:
Stephanie K.
mayo 3, 2019
5 stars for convenience, price, packaging, and customer service. However, I’m not a fan of how much residue is left in my hair as if I left coconut oil in that won’t wash out. I have dark brown hair and needed this product for grey coverage (3 stars) and to tone the red (2 stars). I know this is challenging, but the red is still there and needs more green to balance, and the grey coverage doesn’t last long. 0 stars for how difficult it is to wash out. It’s weird, but I feel like my first experience was the best. Each other time just somehow became worse. I just lost motivation to continue to use this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out!
PUBLICADO POR:
jolene E.
mayo 2, 2019
It’s April 11 2019 . Send my money back..
PUBLICADO POR:
jolene E.
mayo 2, 2019
I did not sign up for continued purchase!!! I want my money back.. stop sending me packages.. I sent back the pkg and still no refund. You sell it for $10 here, and in my account you took 25$ for one kit??? Refund please!!!
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PUBLICADO POR:
Mrs Emma F.
mayo 2, 2019
Not the right colour
PUBLICADO POR:
Mrs Emma F.
mayo 2, 2019
I wanted colours that are more blonde and not red as I have a vast amount of grey /white roots and end up with multi toned undesired hair colouring.
One unhappy Lady.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mrs Emma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Stephanie S.
mayo 2, 2019
Didn't cover up the gray well.
PUBLICADO POR:
Stephanie S.
mayo 2, 2019
I followed the directions as given, did not feel like it covered up my grays like it did the first time I used the color. I could see grays the next day.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pamela a K.
mayo 2, 2019
Color is too dark
PUBLICADO POR:
Pamela a K.
mayo 2, 2019
I wanted my color to be blonder and lighter and I did not want another shipment but yet you sent it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
