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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Uzma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristen Q.
mayo 21, 2020
Very Hard to Stop Products from Coming and Charging you
PUBLICADO POR:
Kristen Q.
mayo 21, 2020
I cant get you to STOP seding me items! I want my account closed! I feel used!
Kristy Quail
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kristen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherry W.
mayo 21, 2020
Awful business practices
PUBLICADO POR:
Sherry W.
mayo 21, 2020
I purchased what I thought was a one time color order to get me through the covid19 stay at home order but was surprised to get a notice from PayPal of another shipment. I logged on and canceled the subscription right away and called to try to get the charges reversed since it took 2 WEEKS to receive my initial color order but was told they could not reverse the charges or stop the order. PLEASE do not be sucked in by these poor business practices. I'll never use this service again and will never recommend this company to others. Shame on you for not making the automatic subscription with initial purchase more clear.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sherry - We truly appreciate your feedback. We are so sorry to hear our product did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terry W.
mayo 21, 2020
OMG ... What Can I Do!
PUBLICADO POR:
Terry W.
mayo 21, 2020
The color that was sent is a very dark brown, almost black! I have a very fair complexion so the contrast is quite severe ... I've had to go out and get a much darker foundation or I look awful.
What went wrong?
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Terry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
antonia G.
mayo 21, 2020
keine besonders gute grauabdeckung
PUBLICADO POR:
antonia G.
mayo 21, 2020
keine besonders gute grauabdeckung
pflege des Haares sehr zufrieden
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Antonia G. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Irene Cordova
mayo 21, 2020
Not the color
PUBLICADO POR:
Irene Cordova
mayo 21, 2020
I didn't get the bond color that I wanted
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Irene - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa B.
mayo 21, 2020
Bad color
PUBLICADO POR:
Lisa B.
mayo 21, 2020
The color was bad did not color my hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kendra H.
mayo 20, 2020
Medium Blonde, you mean Medium Orange
PUBLICADO POR:
Kendra H.
mayo 20, 2020
Roots literally turned orange when it was supposed to be medium blonde!!?
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kendra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Angela S.
mayo 20, 2020
faded in 5 days
PUBLICADO POR:
Angela S.
mayo 20, 2020
incorrect product sent, called for further clarification. first sent roots only-spoke with a great person who was so very helpful-talked me through refreshing the rest of my color as indicated in the notes i sent along with a picture...fixed that issue. applied color thursday evening-looked great color was spot on, did not wash until sunday evening-grays coming through at second wash on wednesday morning.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pam A.
mayo 20, 2020
Bad result
PUBLICADO POR:
Pam A.
mayo 20, 2020
Despite following direction perfectly and applying to roots only, the rest of my hair changed color. The product somehow ran into the rest of my hair - darkened it and make it ashy with a tinge of green.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pam- Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Lori B.
mayo 20, 2020
Faded very quickly
PUBLICADO POR:
Lori B.
mayo 20, 2020
This color was gone in under 2 weeks so much for permanent color
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Lori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Dorothy B.
mayo 20, 2020
Darker than my natural colour, too warm for my skin. No reply from Colourist
PUBLICADO POR:
Dorothy B.
mayo 20, 2020
The colour was different from what I was expecting. I was told the colour I chosen was much lighter than my natural colour, and I was suggested to go to a darker shade, which I accepted. The colourist sent me an email with the colour suggestion which I wasn't happy with so I wrote him back straight away to ask for a few adjustments, but he never replied. In fact I wrote him twice. The colour he chosen was shipped anyway and being in Lockdown with very long roots I didn't have a choice so I used it anyway. the colour turned out to not be as bad, but one or 2 shades darker than my natural colour and too warm for my skin colour. My skin is olive so warm shades don't suit me. I tried to adjust my colour BEFORE it was shipped but no response. I was so hopeful I wouldn't have t go back to hairdresser saloon, where I spend a fortune and a good chunk of my day.... But I guess this is why we pay the extra money, so you can actually speak to a professional and have a proper personalised service.....Hope my colour will be adjusted on next order otherwise I'll just have to be patient and go back to my hairdresser as soon as the quarantine is over.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dorothy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ROZ S.
mayo 20, 2020
Beautiful color but very slow shipping
PUBLICADO POR:
ROZ S.
mayo 20, 2020
The product is great but if i have to buy other coloring product while i am waiting for shipping it defeats the purpose. And an additional $6.00 is added for shipping!! So at that price they could overnight the package instead of using snail usps.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Roz - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Jacquelyn L.
mayo 20, 2020
Reason I am leaving esalon Im so dissappointed ! Cant refer to anyone! spent$100
PUBLICADO POR:
Jacquelyn L.
mayo 20, 2020
I spent over $100 and my color experience was awful I am not new to esalon but things have changed I guess not enough color and the color I had was awful ! could pay $5 at the store and do better than what was sent to me! I am so very disappointed how could I ever refer you to anyone after my bad experience?I
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jacquelyn - We truly appreciate your feedback. We're so sorry our Hair Color didn't results how you expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SensitiveSkin56
mayo 20, 2020
ammonia and sulfite
PUBLICADO POR:
SensitiveSkin56
mayo 20, 2020
I thought that I was receiving Madison Reed products. I cannot use products with ammonia or sulfites. I had used Madison Reed without any problems that I purchased at Ulta. The product that I received from eSalon caused an allergic reaction with hives requiring the use of rescue allergy medications. I also had scabs on my head for a few days. The ammonia smell was so strong that it made my eyes water. The color was pretty and it took less time than using Madison Reed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley S.
mayo 20, 2020
Just can't get it right
PUBLICADO POR:
Ashley S.
mayo 20, 2020
I've tried it twice, sending pictures and describing what's wrong each time and it still doesn't match and is washing out 6 shampoos later
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan V.
mayo 20, 2020
Incorrect Color
PUBLICADO POR:
Susan V.
mayo 20, 2020
Hair color received is incorrect and I am unable to reach a colorist to help correct the problem. I have emailed, waited a week then called twice with no luck!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deena G.
mayo 20, 2020
Hair color
PUBLICADO POR:
Deena G.
mayo 20, 2020
Turns my hair to yellow
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine D.
mayo 20, 2020
Couleur
PUBLICADO POR:
Christine D.
mayo 20, 2020
Couleurs trop foncer
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Christine - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que la couleur était trop foncée. En examinant votre profil, nous constatons que vous en avez déjà discuté avec votre coloriste pour une modification. N'hésitez pas à revenir vers nous si besoin
PUBLICADO POR:
Karri F.
mayo 20, 2020
First time use
PUBLICADO POR:
Karri F.
mayo 20, 2020
Overall, took almost 3 weeks to receive and root coverage was a bit lacking (I followed the directions to a T). I would like to try again to see if next color sets better, and color holds well.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer B.
mayo 20, 2020
Mittelblond färbte Haare komplett rot
PUBLICADO POR:
Jennifer B.
mayo 20, 2020
Leider bin ich mit dem Farbergebnis überhaupt nicht zufrieden.
Ich hatte gehofft mit eSalon eine gute Alternative zum (doch sehr teuren) Friseurbesuch gefunden zu haben und habe die persönliche Kundenbetreuung als sehr positiv wahrgenommen. Leider zählt am Ende jedoch das Ergebnis und statt eines natürlichen Mittelblonds habe ich nun einen nach meinem Empfinden sehr unansehnlichen roten Haaransatz. Die mitgesandte Färbeanleitung habe ich entsprechend befolgt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer B. - Vielen Dank für Ihr Feedback. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen.
PUBLICADO POR:
Monica F.
mayo 20, 2020
Cheveux blancs
PUBLICADO POR:
Monica F.
mayo 20, 2020
Mes cheveux blancs ont réapparu après 2 shampoings.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Monica - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas satisfaite de la couverture de vos cheveux blancs ; et nous vous remercions de nous avoir informés. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin
PUBLICADO POR:
Kamela A.
mayo 20, 2020
Color Plus Highlighting
PUBLICADO POR:
Kamela A.
mayo 20, 2020
My Color has always been great. I tried the highlighting kit and instead of blond highlights they were red. I had to re color. A bit disappointed but over all I only lost time. The gray is gone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kam- We're truly sorry that our Light Set (Light copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heidi O.
mayo 20, 2020
No improvement in new color kit.
PUBLICADO POR:
Heidi O.
mayo 20, 2020
My hair is still very reddish/strawberry compared to the lighter blonde I prefer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heidi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Maria C.
mayo 20, 2020
Hair turned gray easily
PUBLICADO POR:
Maria C.
mayo 20, 2020
Not happy with my color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen B
mayo 20, 2020
Pas asser de produit
PUBLICADO POR:
Karen B
mayo 20, 2020
Je pensais recevoir deux produits de coloration...
Ma connande reçu hier ne me sera d'aucune utilité car avec la longueur de mes cheveux même pas sur de pouvoir juste faire les racines ..
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Karen - Merci d'avoir pris le temps de partager votre expérience. Si vous pensez que la quantité de couleur qu'on vous envoie n'est pas suffisante, on peut vous envoyer un deuxième flacon qui est formulé pour redonner de l’éclat à vos longueurs. Nous vous avons envoyé un email avec toute information !
PUBLICADO POR:
Ginger K.
mayo 20, 2020
Watch out!
PUBLICADO POR:
Ginger K.
mayo 20, 2020
A one time order is a scam for an auto ship.
Never. Again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Ginger- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liwayway N.
mayo 19, 2020
Too disappointed about the results too black my hair
PUBLICADO POR:
Liwayway N.
mayo 19, 2020
I followed your instructions but I’m really disappointed about the color it turned out too black no good I will not reorder again I though I will be satisfied about the results but a big NO the color that I want to see never came out
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Liwayway - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patti F.
mayo 19, 2020
Like product. Reordered and haven’t received
PUBLICADO POR:
Patti F.
mayo 19, 2020
Haven’t received yet. Ordered May 2nd.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Patti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deirdre B.
mayo 19, 2020
Color is wrong!
PUBLICADO POR:
Deirdre B.
mayo 19, 2020
I followed instructions to a T. My hairvis absolutely AWEFUL. Itz supposed to be blonde, its flipping red/orange/bronze. My husband of 31 years never says anything about my hair. Now EVERYDAY since coloring it hes asked when I can get it fixed.
We leave for vacation in week!!
I'm mortified!
Ps. I've emailed and have gotten no reply.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deirdre - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth H.
mayo 19, 2020
Strong ammonia
PUBLICADO POR:
Elizabeth H.
mayo 19, 2020
The smell of regret singed my nose and eyes from the moment I mixed this color. While it did a great job covering 30% stubborn grey, my hair smelled like ant poison for a day. I’d like to say the color was worth it, but my fine curly hair was transformed into a reddish brown Brillo pad. I carefully processed 20 min per the directions, left it 5 min in my ends, and although it’s consistent- it’s flat- no dimension or copper red tone at all. Daily conditioner, leave in treatment, and hair oils for a week have barely helped. It’s about to be the most expensive $10 dye job I’ve ever had.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance.
PUBLICADO POR:
Julianna D.
mayo 19, 2020
Triggered hair loss
PUBLICADO POR:
Julianna D.
mayo 19, 2020
This is my second time trying this product. Both times, I lost a lot of hair afterwards. Triggered some kind of extreme shedding. I do not recommend for sensitive scalps or thinner hair
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Julianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary M.
mayo 19, 2020
Not custom
PUBLICADO POR:
Mary M.
mayo 19, 2020
This bums me out. I have tried countless times to tweak this hair color, but can’t get in touch with anyone. I have e-mailed/submitted questions and gotten no response, other than to say my color (unchanged) is “on the way”. It feels like a waste of time and I feel ignored at this point. This could be a great company if they could work out the kinks and pay attention to their clients. When I tried calling the number provided, I got an automated message saying my call could not be answered at this time.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sibylle G.
mayo 19, 2020
Pünktlichkeit
PUBLICADO POR:
Sibylle G.
mayo 19, 2020
Leider wurde das für den 21. 4. bestellte Set erst am 2. 5. geliefert (aber pünktlich davor abgebucht) - das geht bei einer Haarfarbe überhaupt nicht. Die Farbe selbst war gut.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sibylle G. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Mirijam K.
mayo 19, 2020
Rotstich im Ansatz
PUBLICADO POR:
Mirijam K.
mayo 19, 2020
Das Mischen der Farbe war sehr einfach und auch das auftragen hat gut funktioniert. Da ich nur den Ansatz gefärbt habe, also auf Naturhaar, ist allerdings ein Rotstich mit drin. Ich hatte ein kühles Beige erwartet. Daher sehr schade, da ich ein mehr ein Blondton erwartet hatte.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Mirijam K. - Es tut uns unheimlich leid, dass Sie mit Ihrem Farbergebnis nicht zufrieden sind. Wir stehen fest hinter unserer Farbzufriedenheitsgarantie und möchten gern gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu verwirklichen. Unsere Coloristen haben Ihnen bereits eine E-Mail zukommen lassen und helfen Ihnen gern weiter
PUBLICADO POR:
Ansley F.
mayo 19, 2020
Poor choice
PUBLICADO POR:
Ansley F.
mayo 19, 2020
Following every direction, this item did NOT work. It only slightly tinged my hair orange instead of lifting to a medium blonde. I also added it to the bottom fringe of my daughter’s hair for a little fun, with literally no change. I filled out the review sent following my use, with no response from the company, yet they are now sending me emails telling me it’s time to reorder (I’m also listed as no reorder).
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ansley - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Mina M.
mayo 19, 2020
Not good
PUBLICADO POR:
Mina M.
mayo 19, 2020
My hair color became very dark. I don’t like it it at all. Please cancel all future shipments.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Mina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura S.
mayo 19, 2020
Hair color
PUBLICADO POR:
Laura S.
mayo 19, 2020
My hair color seemed to fade pretty fast. I’ll be ordering the shampoo it came with cause I really like it so hopefully that will help but I’ll try it a couple of more times before going to something else.. I do however like how it doesn’t bleed when it gets wet.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Reba B.
mayo 19, 2020
Took to red. I ask for it not too take to the red
PUBLICADO POR:
Reba B.
mayo 19, 2020
Put the color on a little over two weeks ago. I ask for the dye not to take to the red as I explained that my hair tends to pull red. Well it pulled a lot of red. Exactly what asked for it not to do. And the color wes darker than I like.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Reba - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah M.
mayo 19, 2020
Just okay
PUBLICADO POR:
Deborah M.
mayo 19, 2020
Color didn’t take after 40 mins so I have patchy roots. It was too light my mix was. Maybe I’ll try the other online hair color.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Salima A.
mayo 19, 2020
Colour
PUBLICADO POR:
Salima A.
mayo 19, 2020
The colour did not turn out to what I wanted. It also did not cover the grey along the hairline.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Salima - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
darhlene T.
mayo 19, 2020
Not happy
PUBLICADO POR:
darhlene T.
mayo 19, 2020
This product is not for me
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Darhlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Virginia H.
mayo 19, 2020
Bad color
PUBLICADO POR:
Virginia H.
mayo 19, 2020
I ordered an auburn color and my hair came out a nasty dark brown. Also my hair was so dried out that I now have split ends. Very disappointed and I will not buy from you again
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Virginia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela D.
mayo 19, 2020
was not happy
PUBLICADO POR:
Pamela D.
mayo 19, 2020
Didn’t cover gray and color was dull
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Menezes L.
mayo 19, 2020
No product received
PUBLICADO POR:
Menezes L.
mayo 19, 2020
I have not received any product even though it says it was shipped on May 7 and today is May 19th. There is no tracking of the shipment, nor an easy way to contact customer service.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Menezes - We're truly sorry you have not received your Hair Color! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer M.
mayo 19, 2020
Good, will try again
PUBLICADO POR:
Jennifer M.
mayo 19, 2020
Easy to use but color is darker than I like and didn’t cover the few gray strands I have at the root. May have been user error as I didn’t leave on the full time recommended. Trying adjusted color and will leave on longer, I’ll let you know how the 2nd attempt works.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ginger M.
mayo 19, 2020
So Upset with My Ruined Hair
PUBLICADO POR:
Ginger M.
mayo 19, 2020
I thought I was so careful to follow all of the directions and watched all of the videos but I got black/dark brown ends with a nice red-blonde color over the rest. I immediately sent an email asking for help but after no response I have scheduled an expensive repair at a salon. I am a natural strawberry blonde and only started dying my hair last year when I began to see grey's. I picked this product because of it's high reviews but now I am just looking to get a refund to help cover the cost of hair repair at a salon.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ginger - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
July L.
mayo 19, 2020
Bof
PUBLICADO POR:
July L.
mayo 19, 2020
Pas du tout la couleur espérée
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
July - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Sandra A.
mayo 19, 2020
Chemical smell was aweful!!
PUBLICADO POR:
Sandra A.
mayo 19, 2020
Somewhat disappointed in the product! asked to not have a red tint to my color! I have a red tint to my hair! Also, my husband had to use a respirator mask when he helped apply my color! The chemical smell was AWEFUL!! We both have respiratory problems! We also had to open some windows to help get the smell out of our house!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carol Q.
mayo 19, 2020
Hair color
PUBLICADO POR:
Carol Q.
mayo 19, 2020
not what i expected. OK in a pinch.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carol - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Steffi E.
mayo 19, 2020
Leider nichts für meine Haare
PUBLICADO POR:
Steffi E.
mayo 19, 2020
Leider hat die Farbe bei mir nicht gehalten, nach ein paar haarwäschen war mein Ansatz wieder wie vor dem Färben und meine grauen Haare haben die Farbe nicht angenommen, meine Haare haben die Farbe allerdings gut vertragen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Steffi E. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Shannon R.
mayo 19, 2020
Uneven coloring
PUBLICADO POR:
Shannon R.
mayo 19, 2020
Decided to do something a little different from just dark brown and choose to try Dark Brown (Intense Pearl). There's NO PURPLE anywhere. Front part of my head is at least the dark brown but the back is a red-ish brown and under in the back is light basically my natural color still. I HAVE A LOT OF HAIR IT'S LONG THICK AND CURLY. I submitted pictures to make sure they knew how much hair I have. 2 bottles although I Was assured would be enough definitely wasn't and I knew it wouldn't be. When doing it at home I used 3-4 boxes of dye and when I had it done in a salon setting was told I used the amount of dye she would use for 3 heads. So now I have to figure out how to even out the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shannon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tolu O.
mayo 19, 2020
Wrong Color Every Time
PUBLICADO POR:
Tolu O.
mayo 19, 2020
I have tried this product 4 times, Everything else is great. The packaging, ease of use, and even the color coverage. However, every single time they have sent me the wrong color. I have requested red/auburn from the very first time. My hair was blonde. If they got it right the first time it would have been perfect. Four tries later, I still ended up with brown hair with a slight red tint. I have determined it's not worth it to keep trying. The last time I even spoke to a colorist and still, it didn't work.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tolu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea F.
mayo 19, 2020
Better than drugstore but not close to salon quality
PUBLICADO POR:
Andrea F.
mayo 19, 2020
Color was too dark and became too brassy
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jade A.
mayo 19, 2020
Did not work for me
PUBLICADO POR:
Jade A.
mayo 19, 2020
Maybe to color greys this mignt work but for a root touch up to match salon color forget it! Horrible. Just wait until you can get back into your salon.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jade - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Janice R.
mayo 19, 2020
Good colour but...
PUBLICADO POR:
Janice R.
mayo 19, 2020
The colour was good but the roots of my hair were a shade lighter even though I left it on for as long as recommended. The colour for the ends turned my hair nearly black so I wore a hat a lot for a few weeks. They didn't take into account I wanted to keep my lighter ends even though I specified. The only way I could correct it was by spending double to fix their mistake which I wasn't willing to do. I went back to my old colour product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janice - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jan B.
mayo 19, 2020
Not happy with my color outcome
PUBLICADO POR:
Jan B.
mayo 19, 2020
Although my hair seemed to stay in good condition, my color outcome was not good. My hair, which I noted, tends to go brassy. With the hair color that was sent my hair was orange to brass color. Not a good look. It did not cover up the grey, but at least the grey is not brassy. What a strange color of hair I have right now. Have not been able to find anything to take the brass out. Just have to go with a carrot top for now. 😔. I have sent emails that have not been answered.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ellie C.
mayo 19, 2020
Very Unhappy
PUBLICADO POR:
Ellie C.
mayo 19, 2020
This color didn't work on my dark hair - I followed the instructions exactly and even tried another bottle and had my husband do it a second time. Still no results! You can barely see anything. I reached out to customer service, but I haven't heard anything :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol M.
mayo 19, 2020
Great color
PUBLICADO POR:
Carol M.
mayo 19, 2020
I like the color. First time it lasted months. Second time it's lasted two weeks and the gray is starting to show. I also bought the rinse. I'm not liking the way it makes my hair feel. I thought the color was right until I looked at the order and should of gotten the darker choice. I also bought the eyebrow touch up and again wrong color which is my fault but disappointed.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Carol - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
April L.
mayo 19, 2020
Super Brassy
PUBLICADO POR:
April L.
mayo 19, 2020
I had high hopes for this hair color, unfortunately I am so unhappy with my color. I specifically stated when I ordered that I didn't want any brassiness and now I ended up with ginger dark blond hair.... which is fine if that's what you want but it was supposed to be a beige ashy blond to prevent the brassiness. The smell was also horrendous I couldn't be in the shower with the shower curtain closed because I couldn't breathe from the ammonia. Now I need to figure out what will happen if I put regular box dye over this to correct the color. Everyone says to use the purple shampoo but I find it very damaging to my hair and it's way too brassy the purple shampoo will not do enough.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
April - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosemary P.
mayo 19, 2020
Waxy feeling on hair
PUBLICADO POR:
Rosemary P.
mayo 19, 2020
I don't know if it's just me or not but this color, shampoo, and/or conditioner left a waxy feeling on my hair and a weird waxy buildup on my scalp. I've been coloring my own hair for years but this is a first for me. I won't be using this product again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rosemary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aimee L.
mayo 18, 2020
Doesnt cover gray hair
PUBLICADO POR:
Aimee L.
mayo 18, 2020
Did not cover up my gray hairs!! Would not purchase this product again.
Strong smell.
I'll stick with Madison Reed!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Aimee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
PUBLICADO POR:
Zoe C.
mayo 18, 2020
Good coverage, but wrong colour
PUBLICADO POR:
Zoe C.
mayo 18, 2020
My hair is naturally dark brown, I chose a deep purple colour as this is what I wanted. But what I got was brown, not a hunt of purple. Dissapointing!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zoe - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Josette N.
mayo 18, 2020
Très mécontente
PUBLICADO POR:
Josette N.
mayo 18, 2020
Je n’ai toujours rien reçu et viens d’acheter une couleur à la pharmacie
Je souhaite résilier mon abonnement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Josette - Nous sommes sincèrement désolés pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email pour vous assister ultérieurement.
PUBLICADO POR:
Ventzislava N.
mayo 18, 2020
Uneven colour
PUBLICADO POR:
Ventzislava N.
mayo 18, 2020
Was very disappointed with the results. My roots remained a different colour from the rest of my hair after strictly following the instructions. I get better results from a shop bought hair colouring kit.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ventzislava - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
PUBLICADO POR:
Sonja A.
mayo 18, 2020
No different than drugstore box colors
PUBLICADO POR:
Sonja A.
mayo 18, 2020
I was so ready to lighten my roots and cover the grey and was excited at receiving my delivery. The instructions were easy to follow and the supplies (brush, 2 sets of gloves and stain guard) were appreciated but that is where my happiness ends and disappointment begins. The developer smelled just as bad as any drugstore box color (it gave me such a migraine) and it took longer than expected (my own fault for lack of experience). I waited the required time (30min per instructions) and upon rinsing my hair (not as messy as i thought it would be), washing and then styling, my hair felt dried out and the color had me crying (still does). I'm a bright blonde, close to platinum with chocolate tinted lowlights. My roots are now more strawberry blonde and did not blend well with my ends. My roots are still visible, they do not match. It's not what i expected given how eSalon advertises their "custom fit coloring with soft and shiny results". I never was a fan of at home coloring and I remain resolute in my opinion today.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sonja - We’re truly sorry that our Customized Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marsha R.
mayo 18, 2020
Problem with packsge
PUBLICADO POR:
Marsha R.
mayo 18, 2020
Product arrived with the color portion spilling all over box and inside items. I’ve sent pics. Please credit. Also there was not a brush included.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
jeannine S.
mayo 18, 2020
cheveux rouge
PUBLICADO POR:
jeannine S.
mayo 18, 2020
je suis déçu cette fois ci la couleur est vraiment rouge
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jeannine - Merci pour votre commentaire, nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos emails, nous vous contacterons pour vous fournis plus d'informations.
PUBLICADO POR:
Natalie K.
mayo 18, 2020
Customizable Color
PUBLICADO POR:
Natalie K.
mayo 18, 2020
Good Afternoon- I understand that I was able to notate that I was unhappy with the color from my first order, but when I colored my hair, I was disappointed because my hair looked black rather than dark brown. I followed all of the steps when picking out the personalized color and even washed the color out a few minutes earlier. I felt embarrassed to complain, so I canceled my future orders, but I apparently canceled too late and my order shipped out the next day. I am not sure what to do with the product I currently have, and cannot use being that it is only to color my roots and the rest of my hair has since lightened. Please advise and I thank you for your time.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Natalie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Pearl J.
mayo 18, 2020
Great Color but not for me!
PUBLICADO POR:
Pearl J.
mayo 18, 2020
Hello eSalon, I only rated this color at 3 because I thought that it was going to be more blonde than copper. I should have known that the copper was going to overtake the blonde on my grey/white hair. It is not your fault that now my hair is intense copper all over with hardly any blonde except slightly around the edges. I don't like it. However, everything else was fine and the entire kit was great. Had I picked the right color for me (maybe a solid blonde) I would have been able to give a 5 rating. I was very impressed with the entire kit, with detailed instructions and all items seemed of high quality. Just so you know, I will color my hair again but, I'll definitely be more careful when choosing a color. See you in 8-10 weeks! Thank you.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Pearl - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Angela S.
mayo 18, 2020
Color Set
PUBLICADO POR:
Angela S.
mayo 18, 2020
Color Set was shipped as a "root only" package and my color did not come out how I expected.
Would appreciate help adjusting the shade.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Glenda P.
mayo 18, 2020
Did not arrive in a timely manner.
PUBLICADO POR:
Glenda P.
mayo 18, 2020
Ship dates keeps getting pushed forward. Not a good practice when you’re in the hair color business.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Glenda - We’re truly sorry that the shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dawn S.
mayo 18, 2020
Color
PUBLICADO POR:
Dawn S.
mayo 18, 2020
I was not pleased with the end results. It did not change my color at all.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best.
PUBLICADO POR:
Monika S.
mayo 18, 2020
Lieferung 3x nicht erhalten
PUBLICADO POR:
Monika S.
mayo 18, 2020
Schade, ich habe am 22.März erstmalig bestellt und die Lieferung nicht erhalten. Die am 11.April versendete Ersatzlieferung ist ebenfalls nicht angekommen... Das ganze nochmal im Mai.... Ursache unbekannt!!!! Ärgerlich!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Monika S. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Krissy S.
mayo 18, 2020
Still have greys.....
PUBLICADO POR:
Krissy S.
mayo 18, 2020
The kit and process was easy to understand and use. I am 38 with a few grey hairs throughout and the color did not cover the few that I have, it also did not cover evenly from the top to bottom of my hair. I’ve had better luck with store bought hair color.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Krissy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelley S.
mayo 18, 2020
Not the color I was shown
PUBLICADO POR:
Shelley S.
mayo 18, 2020
I had picked the color I wanted a dark auburn with copper highlights. It come out a dark to medium brown with some red highlights....not at all the color I was going for and might have been better off with a boxed product.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Shelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
JOANA R.
mayo 18, 2020
Not even close
PUBLICADO POR:
JOANA R.
mayo 18, 2020
I have dark brown hair with highlights and want an all over color. I went med golden brown and it made my hair even darker but also red. Not happy with the results at all.I feel like I would have had better luck with store bought. Now I'll have to go to a salon and spend much more just to color correct.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Joana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lois S.
mayo 18, 2020
Color
PUBLICADO POR:
Lois S.
mayo 18, 2020
My color turned my hair orange, I was disappointed.
Also I ordered the kit and the very next day saw that I could get the kit for $10.00. I tried to cancel my order and no one would respond. I will not be ordering again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Lois - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maleeha D.
mayo 18, 2020
Color made no change to my hair
PUBLICADO POR:
Maleeha D.
mayo 18, 2020
I specifically asked for a color that would make my hair lighter by a shade or two, but this color did nothing. I didn’t order dark brown, because my hair is dark brown. I wanted a lighter auburn color. I received the wrong color for my hair.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Maleeha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kass
mayo 17, 2020
Never been more disappointed.
PUBLICADO POR:
Kass
mayo 17, 2020
I never write reviews even for a bad experience in the past. I have a previous salon balayage done and wanted to darken by brass blonde while salons are currently closed. I answered the questionnaire and chose a dark brown mahogany option that would work on my current color. I wanted something with less maintenance, get rid of my brass, but still have a pop of color. After uploading a picture of my hair, Esalon instead chose the medium brown mahogany for me instead of dark brown. I called them regarding this as I immediately noticed that this color will still show brass and was lighter than what I was looking for. I was ensured that my color will come out darker and the formula suggested will not make my hair brassier. I decided to proceed, understanding that this formula will be made specifically to tailor my hair color needs. Today I dyed it and it made my hair even more brassier and an ugly copper color. My hair feels fried and extremely dry now when it never even did from bleaching it for my previous balayage. My salon hair looks like an at home nightmare. Before I started doing my hair at salons, I dyed my hair at home for almost 15 years. Now my hair will show in family pics tomorrow for my son’s first birthday party. I’ve never been so disappointed. I have contacted the company and currently waiting on a response for a solution.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kass - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Astrid K.
mayo 17, 2020
Bewertung
PUBLICADO POR:
Astrid K.
mayo 17, 2020
Leider werden meine Haare bei dieser Färbung zu trocken
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Astrid K. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle O.
mayo 17, 2020
Damaged
PUBLICADO POR:
Michelle O.
mayo 17, 2020
The contents arrived damaged. The bottles did not seal & the contents leaked. I still used the product because I was desperate to get my hair done. I was happy with the results, but wonder if they would have been even better if all the product was able to be applied.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Setsuko J.
mayo 17, 2020
Downhill quality?
PUBLICADO POR:
Setsuko J.
mayo 17, 2020
Few years ago I used to like the products, but not recent one.
Instruction booklet/sheet was not included in the box(No instruction) :Used be there
Ammonia smell was very strong, barely open my eyes: I have never experience like this
Very very drippy: used to be not like this
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Setsuko - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Gayle G.
mayo 17, 2020
Hair came out horrible
PUBLICADO POR:
Gayle G.
mayo 17, 2020
Hair color was wrong
And very uneven looking
I have dyed my own hair before many times
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gayle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Holly B.
mayo 17, 2020
Not quite sure what went wrong
PUBLICADO POR:
Holly B.
mayo 17, 2020
Could have been user error? The shipping, packaging, instructions were all great. I tested a couple strands, the first time was orange, so the 2nd time, I left it on longer, and it turned out perfect. I put it on my whole head, and left it the same amount of time, and all the gray turned out orange. The only thing I specified in my order was not to be orange! I’m so disappointed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Françoise J.
mayo 17, 2020
coloration
PUBLICADO POR:
Françoise J.
mayo 17, 2020
votre produit ne tien pas car au bout d une semaine et demi c est comme si je n avais pas fait la couleur car on voit toutes les racines et j ai un cheveux qui ne pousse pas vite car avant je fessait une couleur tout les 1 mois est demi et la se n'est pas le qu a très déçu et un peu cher pour se produit qui n est pas efficace cordialement
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Françoise - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une formulation qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’email envoyé.
PUBLICADO POR:
PATRICIA S.
mayo 17, 2020
Wrong wrong color
PUBLICADO POR:
PATRICIA S.
mayo 17, 2020
I am very disappointed. The product is very good but I got an advice from one of your color experts and he sent me the wrong color. Tooo dark.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer U.
mayo 17, 2020
Missing the brush to apply
PUBLICADO POR:
Jennifer U.
mayo 17, 2020
I had no idea that i was supposed to safe the applicator brush from my first purchase. The refill was disappointing because it is really difficult to apply without an applicator. I've just gone into your store to try and purchase one and they are all sold out. Con't even find a way to repurchase the original kit with the brush.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cheryl W.
mayo 17, 2020
Color
PUBLICADO POR:
Cheryl W.
mayo 17, 2020
Not happy with the color fading so quickly. Even with shampoo for colored hair, no parabans and washing every third day. Color has no staying power. I want to cancel my subscription .
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shellie P.
mayo 17, 2020
Great price
PUBLICADO POR:
Shellie P.
mayo 17, 2020
You get what you pay for. It was toxic smelling or stain your face, but it washed out week in a week and just keeps getting lighter.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shellie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda H B.
mayo 17, 2020
Difficult to cancel service on line.
PUBLICADO POR:
Amanda H B.
mayo 17, 2020
You have to call to get it cancelled. Decided to go gray.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kimberly D.
mayo 16, 2020
Not expecting this.
PUBLICADO POR:
Kimberly D.
mayo 16, 2020
I was expecting a beautiful pearl mahogany and ended up with just a regular dull medium brown and some red roots. I could have achieved this color a lot easier with a box of medium brown from the drugstore. It’s not flattering and isn’t even close to the shade I chose. Very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly-Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Karen S.
mayo 16, 2020
Orange
PUBLICADO POR:
Karen S.
mayo 16, 2020
My hair is/was strawberry blond. After using this product, it is now a copper red. NOT the shade I wanted. I have been trying to get a return email from someone to discuss this and have not heard back from anyone. NOT HAPPY.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy Z.
mayo 16, 2020
Not the color I expected!
PUBLICADO POR:
Amy Z.
mayo 16, 2020
I have been a blonde for years and always get my color done at a salon. Due to the quarantine, I had to color my own hair. After filling out the style profile and recieving a natural blonde color, my hair is brown and I hate it!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy-We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alena K.
mayo 16, 2020
Leider hat es bei mir nicht geklappt
PUBLICADO POR:
Alena K.
mayo 16, 2020
Die Farbe hat leider bei mir nicht funktioniert, ich habe ein Email deswegen geschrieben, habe aber bis jetzt keine Antwort bekommen.
Sehr Schade
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alena K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Eleanor R.
mayo 16, 2020
Nice product but results weren’t amazing
PUBLICADO POR:
Eleanor R.
mayo 16, 2020
I liked the product and the instructions were useful. However I didn’t get enough lift and now have more ginger tinged hair. Perhaps best to limit blonde colours for those already very light
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eleanor- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
TeeT
mayo 16, 2020
Missing brush
PUBLICADO POR:
TeeT
mayo 16, 2020
Received color but brush was missing don’t you get a new one with every order
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tee- Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order, we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MARTINE V.
mayo 16, 2020
Commande du 11 mai 2020
PUBLICADO POR:
MARTINE V.
mayo 16, 2020
Bonjour,
A ce jour le 16 mai 2020, je n'ai toujours pas reçue la commande du 11 mai ???
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martine - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Nous vous avons envoyé un email pour vous assister ultérieurement.
PUBLICADO POR:
Sarah R.
mayo 16, 2020
Great packaging, poor colour results
PUBLICADO POR:
Sarah R.
mayo 16, 2020
I was really excited to receive a personalised colour kit, specific to my starting hair shade and desired end result... but, it was such a disappointment! The packaging was lovely, I enjoyed the personalised labels on the bottle, which made it feel that this had been tailored to my requirements exactly. However, despite following the instructions to the letter, the end result was so similar to my original shade that it just isn't noticeable that I've coloured it at all! I had hoped to go several shades lighter, from a mid-brunette to a medium blonde, in reality, I'm now just a more consistent, flat shade of brown. No lovely multi-tonal lightening as promised by the beautiful marketing images, just a pleasant, but monotone brown. I was so ready to love everything about this, but the product has let me down, and I don't think I'll be trying it again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarh- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen C.
mayo 16, 2020
2 stars
PUBLICADO POR:
Karen C.
mayo 16, 2020
I was not happy with the product. Did not last more than 3 days. Poor gray coverage. Pain in the rear to apply
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
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