Although the instructions are very easy to read and I was able to follow to the letter unfortunately it didn’t cover the grey as well as I had hoped. The colour however was perfect. As it’s the summer I’ve adjusted a bit lighter next time
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Shannon H.
Respuesta de nuestros expertos
Melanie - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Elizabeth M.
junio 5, 2020
Color
PUBLICADO POR:
Elizabeth M.
junio 5, 2020
I sent this information before and haven’t heard back. Hopefully you can help. The color you sent me made my roots red and the rest too dark. Please let me know if you can help. Thank you
Elizabeth Markey
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan P.
junio 5, 2020
Just OK.
PUBLICADO POR:
Megan P.
junio 5, 2020
This color (dark blonde ash) was just OK. There were two main problems with it: 1. A bit darker than expected. It was meant to be dark blonde but there’s no blonde in this color..it’s definitely light brown. 2. SO. BRASSY. I’ve never experienced brass like this with blonde hair or brown hair, especially not on the day I colored it. The color would be fine if it wasn’t so brassy right out of the bottle. The stylist advised that this is because I chose an ash tone and that the neutral tone would work better. They said a purple shampoo would help slightly, so we’ll see how that works but I’m not too optimistic.
I was also a bit disappointed that they didn’t reach our to confirm the color before shipping..it may have avoided these 2 issues.
I was hoping to be able to transition to at home coloring but I don’t see that happening unfortunately. I’ll be back to the salon as soon as I can get an appointment.
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Shannon H.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SEAN Y.
junio 5, 2020
Leakage - Shampoo & Conditioner
PUBLICADO POR:
SEAN Y.
junio 5, 2020
I opened the package and there was Shampoo & Conditioner on the out side of the container.. leakage..
one more question about color set.
1st order i received 2 developer with 2 colors for the root & the end.
but 2nd order i revceived 1 color with 1 developer with 35 mins.
Can you explain why?
Thank you.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sean - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan B.
junio 5, 2020
Not close to the desired color
PUBLICADO POR:
Megan B.
junio 5, 2020
I was quite excited to try this out. I picked Darkest Brown Intense Pearl. My few gray hairs are almost covered but the color is about the same as my natural, though you might catch a touch of auburn now. No violet undertones at all. Disappointed.
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Shannon H.
Respuesta de nuestros expertos
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yvonne S.
junio 4, 2020
Disappointed
PUBLICADO POR:
Yvonne S.
junio 4, 2020
The colour has faded very quickly
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yvonne- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Khokha D.
junio 4, 2020
Refus de votre expedition coulleur
PUBLICADO POR:
Khokha D.
junio 4, 2020
Bonjour. Je n'ai jamais souhaiter avoir un abonnement mais une offre d'essai coloration . Je viens de recevoir votre deusieme envoie et je vous le retourne car je refuse cet envoie dés aujourd'hui .
Veuillez arrêt et vos envoyes svp .
Khokha Deymier
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Margot H.
Respuesta de nuestros expertos
Khokha D. - Merci pour votre commentaire. Après vérification de votre profil, nous constatons que vous avez déjà contacté nos équipes par téléphone afin de résoudre votre problème. Dites-nous si avez besoin davantage d'aide !
PUBLICADO POR:
Shaye R.
junio 4, 2020
Dark blonde color, just made my hair darker....
PUBLICADO POR:
Shaye R.
junio 4, 2020
I ordered a dark blonde....my roots are my natural brown color and my ends are already a dark blonde. I did a test strip and this did nothing but make my dark blonde DARKER to match my roots, which is not what i ordered.
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Jovanna J.
Respuesta de nuestros expertos
Shaye- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Gina D.
junio 4, 2020
Too dark
PUBLICADO POR:
Gina D.
junio 4, 2020
someone was meant to call me back but they did not..to discuss colour
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda S.
junio 4, 2020
Loved the product but didn’t cover greys.
PUBLICADO POR:
Amanda S.
junio 4, 2020
I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Olga W.
junio 4, 2020
Color
PUBLICADO POR:
Olga W.
junio 4, 2020
Did not color my gray hair and color only lasted as long as Store bought hair color
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Olga- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Dominav
junio 4, 2020
Way too dark
PUBLICADO POR:
Dominav
junio 4, 2020
This was a correction to a previous color... This was worse as it made my color way to dark and didn’t cover my grays! 2 rounds and still not working...
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Domenica- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daniela A
junio 4, 2020
Colour
PUBLICADO POR:
Daniela A
junio 4, 2020
Everything is very good except the freedom of choosing the colour. If I set it once and if I am not happy I can't change it for the next order.This is a problem for me, because I like changing colours often.
I didn't fined any colour catalogue. I contacted e Salon, but no answer so far.
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.
Respuesta de nuestros expertos
Daniela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sonia M.
junio 4, 2020
Hair gone wrong,/part 2 love it
PUBLICADO POR:
Sonia M.
junio 4, 2020
I'm very disappointed in the end colour..followed instructions, but the colour looked grey once in for 22 mins..
So I washed it. The roots were quite orange.
Look I did not want.
After I applied custom purple shampoo to remove orange in hair..left on 15 minutes..washed it..
Once dry colour is perfect for me..
So I think I would try your colour again
But happy with delivery.and customer service was spot on
Thanks
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.
Respuesta de nuestros expertos
Sonia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
PUBLICADO POR:
Jodi M.
junio 4, 2020
Nice packaging and color but...
PUBLICADO POR:
Jodi M.
junio 4, 2020
The concept is great. The packaging is nice. My color was a good match. However, my color barely covered my grays for 2 weeks, and I don’t have tons of gray.
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.
Respuesta de nuestros expertos
Jodi- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexis S.
junio 4, 2020
Horrible
PUBLICADO POR:
Alexis S.
junio 4, 2020
I wanted to touch up my red hair and now I have a hideous brown color that I HATE! It’s horrible and isn’t what I wanted at all!!!
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.
Respuesta de nuestros expertos
Alexis- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Singryd G.
junio 4, 2020
Produits défectueux
PUBLICADO POR:
Singryd G.
junio 4, 2020
Bonjour,
Cela fait 2 fois que je reçois les produits avec un des flacons cassé. Donc le produit s'est rependu dans la boîte.
La 1ère fois vous m'en avez envoyé un autre, pour la 2ème fois je vous ai envoyé un mail ainsi que des photos mais pas de réponse de votre part.
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Singryd G. - Merci pour vos commentaires. Nous sommes désolés d'apprendre que votre commande soit arrivée endommagé, nos équipes vous ont contacté afin de remédier à cette situation. Veuillez vérifier votre boîte mail pour plus d'information.
PUBLICADO POR:
Ashley B.
junio 4, 2020
Ugh
PUBLICADO POR:
Ashley B.
junio 4, 2020
1st order was good. 2nd order there was not enough to cover all my roots, plus I had changed the color but they still only sent me a root covering kit PLUS there were grays showing not just at my roots but it had washed out of my long grays, so there was no way to cover those. So disappointed.
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.
Respuesta de nuestros expertos
Ashley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claudia E.
junio 4, 2020
Unzufrieden
PUBLICADO POR:
Claudia E.
junio 4, 2020
Die Farbe ist nicht so ausgefallen wie gewünscht. Sehr gelbstichig, das Haar hat die Farbe nicht gleichmäßig angenommen.
Ich möchte keine weiteren Lieferung.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Claudia E. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kathleen K.
junio 4, 2020
Pretty,natural color
PUBLICADO POR:
Kathleen K.
junio 4, 2020
Love the color although I would like a little more copper next time. People comment on how natural it looks
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Respuesta de nuestros expertos
Kathleen- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
alicia C.
junio 4, 2020
Color
PUBLICADO POR:
alicia C.
junio 4, 2020
Color a shade or 2 too light.
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.
Respuesta de nuestros expertos
Alicia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth H.
junio 4, 2020
disappointed
PUBLICADO POR:
Elizabeth H.
junio 4, 2020
The color did not cover gray, it lasted maybe three weeks and the gray was showing through. I ordered dark blond (neutral) but it is warm golden blond too light for my roots.
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.
Respuesta de nuestros expertos
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Linda B.
junio 4, 2020
Awful stuff
PUBLICADO POR:
Linda B.
junio 4, 2020
Came out dark grey not honey blonde
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.
Respuesta de nuestros expertos
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sylvia J.
junio 4, 2020
My experience
PUBLICADO POR:
Sylvia J.
junio 4, 2020
The customer service representative was excellent I on the other hand messed up the color I have chosen is way to dark for my liking I would of rather went lighter than what it is now that it’s colored
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Respuesta de nuestros expertos
Sylvia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
S C.
junio 4, 2020
wrong color/didnt like
PUBLICADO POR:
S C.
junio 4, 2020
The color I ordered had an obvious red toned color (was called dark blonde copper) That name not only makes me believe it would have a red tone to it, the photo of the color shown showed red tone. However, the color I received had NO red in the formula at all. I had ordered this same dark blonde copper color formula in the past and was able to research it and found that all three times I had ordered this color from a now unused email, each formula had red in it. When I got this most recent color formula, no red at all listed in the pie graph and it turned out a bland mousey brown that I do not care for at all. I WANTED A RED TONE, thats why I chose that color. This last order was a remake of a previous order that again was not even the color I asked for to begin with therefore I was sent this latest color free to make up for the previous one sent....that one wasn't even the color name I request. The colorist changed it and sent me what HE wanted to. Unsure if I will attempt to order again. May try a different company.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sherry- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katrina T.
junio 4, 2020
doesn't last
PUBLICADO POR:
Katrina T.
junio 4, 2020
I have ALOT of gray/white hair at the front of my head and I was excited to try this product and was impressed with the way the products were labeled used and explained. I followed the directions and was at first very happy with the results. but after about a week week.and a half my grays started coming back I was annoyed by this because I expected it to last longer but it didn't last any longer then the drug store versions. I'm going back to those. not worth the price for the same results as the cheaper versions
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.
Respuesta de nuestros expertos
Katrina- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Julie M.
junio 4, 2020
Not the Correct Color
PUBLICADO POR:
Julie M.
junio 4, 2020
First, I have been coloring my hair myself for 31 years and this is my first time depending on someone else who is supposed to be excellent a mixing colors and she totally blew it. My hair is washed out and not bright at all and damaged. I am so frustrated because this is supposed to be a great experience. I'm very disappointed and there is supposed to be a 100% guarantee, but there is no way that I am finding to achieve that.
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Respuesta de nuestros expertos
Julie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amira A.
junio 4, 2020
grey hair
PUBLICADO POR:
Amira A.
junio 4, 2020
i like the color and its blending nicely with the rest of my hair , my only problem that it didnt cover my grey hair
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Amira- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yanouk
junio 3, 2020
Belle couleur mais...
PUBLICADO POR:
Yanouk
junio 3, 2020
Belle couleur mais…
dont l'application m'a sans doute pris un peu plus de temps pour la poser..., il fallait renouer avec une ancienne habitude. J'en tire la conclusion que je pouvais éviter d'étaler sur les longueurs qui sont à mon goût bcp trop foncées, dommage !
" Cette teinte s'atténuera t'elle sur la longueur avec le temps ? "
De plus j'ai longtemps hésité à me lancer dans l'expérience, ai fait ma coloration le mardi 12 mai, cela fait 2 jours, je souhaite reporter la reprise des racines (uniquement) au "09 juin prochain", vous demande de retarder en conséquence votre prochain envoi.
Même formule, mais technique "racine seulement".
J'ai suivi les indications de ma coiffeuse à la lettre sur base châtain moyen (que je vous ai transmises), et obtient ce résultat foncé qui me heurte un peu. La formule identique sur base châtain clair, elle, me paraissait trop vive sur le site...
Mon erreur est je crois d'avoir voulu raviver les longueurs, puisque c'est ce temps de pause supplémentaire qui a foncé l'ensemble.
Je souhaite revoir les modèles où sont exposés tous les choix possibles pour tenter de réfléchir plus justement et reviendrai vers vous avec peut-être une photo !
Merci pour tout le soin mis dans cette préparation, vos conseils précis, mes cheveux gainés ont repris du tonus, le résultat brillant m'a ravie.
Cordialement.
YANNICK.
PS : Je vous appellerai après avoir repensé la couleur recherchée que vous m'aiderez ainsi à corriger.
Merci.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Yanouk - Merci beaucoup de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'ait pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation et vous proposer de nouvelle option !
PUBLICADO POR:
Kathy K.
junio 3, 2020
Wrong color
PUBLICADO POR:
Kathy K.
junio 3, 2020
Was supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out.
UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sydnee RP
junio 3, 2020
Mixed opinion
PUBLICADO POR:
Sydnee RP
junio 3, 2020
I received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion.
On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sydnee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gesine D.
junio 3, 2020
Kaum Grauabdeckung
PUBLICADO POR:
Gesine D.
junio 3, 2020
Die Farbe hat trotz Anwendung laut Gebrauchsanweisung kaum gedeckt.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Gesine D. - Vielen Dank für Ihr Feedback. Wir freuen uns schon darauf, die Grauabdeckung Ihrer individuellen Haarfarbe anzupassen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Donna A.
junio 3, 2020
Not happy
PUBLICADO POR:
Donna A.
junio 3, 2020
I was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Donna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kerry L.
junio 3, 2020
Very disappointed in timing of my order.
PUBLICADO POR:
Kerry L.
junio 3, 2020
I was leaving on vacation and my order was for May 27 didn’t ship until June 2. Very disappointed I wasn’t leaving until the 5th. Should have been plenty of time.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kerry - We’re truly sorry that our color did not make it to your on time as usual. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Lyndsey W.
junio 3, 2020
Not even close to the right colour
PUBLICADO POR:
Lyndsey W.
junio 3, 2020
I was really excited to try this service and ordered a lovely copper Auburn colour,very similar to my childhood colour. I sent photos of my current hair colour and of exactly what I wanted.
What I got was nowhere near. It's not even close. It's about 3 shades to dark at least and isn't even the right tone. I'm so so disappointed. My hair is also SO dry that I am going to have to pay a salon when I can to get it fixed.
I will definitely not be recommending this to my groups.
My long hair is totally ruined and I have tried unsuccessfully to contact the company for the last 4 days. They are not replying to any of my messages
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lyndsey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Audrey S.
junio 3, 2020
Though it was good at first
PUBLICADO POR:
Audrey S.
junio 3, 2020
I thought this was good at first I have a lot of grey and white roots and at first I thought this covered well. Unfortunately the colour is fading at a fast rate. I certainly got a far better ware time going to the hairdressers. However I am aware that this could be my application fault as well
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Audrey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Annie M.
junio 3, 2020
Pas contente
PUBLICADO POR:
Annie M.
junio 3, 2020
Je n’utilise jamais de produits avec de l’ammoniaque
Donc il est parti à la poubelle
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annie M. - Merci d'avoir partagé votre expérience avec nous. Nous vous avons envoyé un email pour plus d'information concernant la liste des ingrédients qui composent nos colorations sur-mesures. Nous espérons pouvoir trouver une solution avec vous !
PUBLICADO POR:
marie R.
junio 3, 2020
didn’t receive
PUBLICADO POR:
marie R.
junio 3, 2020
my credit card was charged but i still haven’t received my color and I need it badly
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie M.
junio 3, 2020
Color
PUBLICADO POR:
Julie M.
junio 3, 2020
I’m canceling my subscription because I don’t like the color. When the first order came I didn’t have time to use it before the next one came so I didn’t know the color was wrong. Now I’m stuck with 2 boxes that I will use but with a color I’m not happy with.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ana S.
junio 3, 2020
My hair is almost BLACK
PUBLICADO POR:
Ana S.
junio 3, 2020
I hate it!
Please send a color remover ASAP. And instructions how to fix the mess
Thank you, please hurry
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Valerie S.
junio 3, 2020
Dernière commande
PUBLICADO POR:
Valerie S.
junio 3, 2020
J'ai été déçue par la dernière coloration commandée, j'ai envoyé un mail et je n'ai pas eu l'impression d'avoir été entendue.... Je ne comprends pas non plus la hausse de tarif. Quand je me suis abonnée ce n'était pas aussi cher...
Un peu déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valerie S. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre dernière coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons faire tout notre possible pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Encore merci pour vos commentaires.
PUBLICADO POR:
Robin S.
junio 3, 2020
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even.
PUBLICADO POR:
Robin S.
junio 3, 2020
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even. What do I do? I'm going to have to go to a salon and get this fixed. Just a horrible color for me, I'm not a redhead at all and now I'm sitting here with red hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Beth S.
junio 3, 2020
Product
PUBLICADO POR:
Beth S.
junio 3, 2020
Made my hair feel coarse and dry. Not a big fan of product!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn M.
junio 3, 2020
Pretty BUT!
PUBLICADO POR:
Carolyn M.
junio 3, 2020
Pros: Pretty color
Cons: 1. After 1 wk color fades
2.dries out hair
i will not purchase again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary W.
junio 3, 2020
Brassy
PUBLICADO POR:
Mary W.
junio 3, 2020
Hair came out d brassy not the ash color I ordered
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Karen F.
junio 3, 2020
Not the color i asked 4
PUBLICADO POR:
Karen F.
junio 3, 2020
I ordered the initial package asking for a dark Auburn got brown then theymade me wait a month to resend the color I asked for I even dowlloaded a picture and sent it to them of the color i wanted and still way off. Didnt contact them again I saw no point because if u cant come remotely come close to the picture forget it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Roberto L.
junio 3, 2020
Very Hard on the Hair
PUBLICADO POR:
Roberto L.
junio 3, 2020
I have coloured my hair for eons and it always felt soft after. But after using my custom set, My hair was dry like straw and the colour was not any better than the professional colour I have used from Italy.
HOWEVER, I did like that it came as a kit with everything i'd need including cap and gloves. But the applicator was good for me doing the entire head, and not just roots. So I mixed everything in a colour bowl and brushed the colour on like I usually do. I cancelled my subscription as my hair did not feel good at all after colouring and it should be soft and silky. Sorry I could not give a better review.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roberto - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Aimee S.
junio 3, 2020
Color is not good
PUBLICADO POR:
Aimee S.
junio 3, 2020
I’ve tried two different colors , both not good. I can’t continue to “experiment” on my hair to find the right shade. It comes packaged really nice , with everything you need .
Unfortunately, it didn’t work for me .
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Aimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie O.
junio 3, 2020
Much more red than requested
PUBLICADO POR:
Stephanie O.
junio 3, 2020
I wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patrice S.
junio 3, 2020
formula was off! + didn't cover my gray hair new growth
PUBLICADO POR:
Patrice S.
junio 3, 2020
formula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Patrice- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isabelle L.
junio 3, 2020
Mécontente !
PUBLICADO POR:
Isabelle L.
junio 3, 2020
Je suis pas du tout satisfaite ! J ai payer 25 eur comme d habitude et je reçois juste un kit racines !!!!😡
Mes cheveux n ont plus de couleurs ! Et j ai déjà dû attendre 10 jours pour la livraison !!!!
Je fais comment moi maintenant sans la couleur des mèches ???!!!!😡😡😡
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle L. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre ce problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
carrie B.
junio 3, 2020
fried my hair, never again !!!!
PUBLICADO POR:
carrie B.
junio 3, 2020
I will never use this produce again
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Carrie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Hutt C.
junio 3, 2020
Geht so
PUBLICADO POR:
Hutt C.
junio 3, 2020
Deckt graue Haare nicht optimal ab.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Hutt C. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Courtney U.
junio 3, 2020
Pretty disappointed
PUBLICADO POR:
Courtney U.
junio 3, 2020
When I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Courtney- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa B.
junio 3, 2020
Color
PUBLICADO POR:
Lisa B.
junio 3, 2020
I didn’t like it .. going back to the other color I did with esalon ... which is great !!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joy W.
junio 3, 2020
I was sent two identical color boxes...
PUBLICADO POR:
Joy W.
junio 3, 2020
I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Joy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Noemi B.
junio 3, 2020
Not enough gray coverage
PUBLICADO POR:
Noemi B.
junio 3, 2020
I still found gray's around my face even after saturating. It's almost two weeks and is fading quickly.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Noemi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra K.
junio 3, 2020
leider ungeeignet
PUBLICADO POR:
Sandra K.
junio 3, 2020
für mein haar leider komplett ungeignet
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sandra K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Alysa T.
junio 3, 2020
Not at all what I wanted
PUBLICADO POR:
Alysa T.
junio 3, 2020
I specifically stated that I wanted as black as I could get. My hair has red undertones, which I wasn’t wanting at all. My hair came out a mousy brown with red in it
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alysa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Francine D.
junio 2, 2020
quantité
PUBLICADO POR:
Francine D.
junio 2, 2020
Au vu du retard de livraison, du au covid 19, je n'ai pas eu assez de couleur pour faire la totalité de mes cheveux, ceux-ci ayant continué de pousser, même si je les ai coupé avant d’appliquer la couleur par soucis d’économiser le produit au maximum pour pouvoir recouvrir tout, il n’y avait plus que les racine à colorer mais toute la tête, ce qui fait que la totalité de mes cheveux ne sont pas coloré.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Francine D. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'ait pas totalement répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez les meilleurs résultats. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Suki S.
junio 2, 2020
Terrible
PUBLICADO POR:
Suki S.
junio 2, 2020
So disappointed, wrong color, not full coverage and left my hair extremely dry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Suki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
bonnie M.
junio 2, 2020
Hair dye
PUBLICADO POR:
bonnie M.
junio 2, 2020
The dye had a strong ammonia smell. Also dried my hair out making it even more frizzy. Would not recommend although it did cover the grays well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Donna C.
junio 2, 2020
Gray Coverage
PUBLICADO POR:
Donna C.
junio 2, 2020
I've noticed a lot more gray hair that's not getting covered by the hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Beth B.
junio 2, 2020
Allergic
PUBLICADO POR:
Beth B.
junio 2, 2020
Even to their sensitive formula. My head itches for weeks! Didn’t cancel in time. Have a whole extra set if anyone is interested! Won’t use it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Beth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ruth R.
junio 2, 2020
Not so good coverage.
PUBLICADO POR:
Ruth R.
junio 2, 2020
Since day one gray coverage doesn’t happen with this product. Also this is my third refresh and the color is a lot lighter then the past. Not satisfied at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deanne P.
junio 2, 2020
Fades quickly
PUBLICADO POR:
Deanne P.
junio 2, 2020
The color started out a dark chocolate brown and after 3-4 washes started fading to a light brassy brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carla M.
junio 2, 2020
Way too dark
PUBLICADO POR:
Carla M.
junio 2, 2020
Firstly, I don't know how to cancel from this plan! Help me to stop any further shipments. I didn't know I was signing up for recurring shipments & I DO NOT WANT THEM. Cancel me please. My hair is so much darker than I have ever worn it. I see no blonde at all. It barely looks even red, almost brown. It came out nothing like the photo I sent you. There was NO communication about my color. I am not a happy nor a satisfied customer & I would like a refund & to be removed completely from this plan
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Crystal G.
junio 2, 2020
Wouldn’t cover my gray
PUBLICADO POR:
Crystal G.
junio 2, 2020
I had to put it on my gray twice and it still did not completely cover. What can we do to fix that.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Crystal- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra A.
junio 2, 2020
Orange!
PUBLICADO POR:
Alexandra A.
junio 2, 2020
I have not liked your product at all. I used it once, the ammonia smell was knock out strong. The color came out orange, I had to have orange hair till I washed it enough to tone it down. Ughhh.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alexandra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Laurie L.
junio 2, 2020
No idea
PUBLICADO POR:
Laurie L.
junio 2, 2020
Have not received product. Shipping is brutally slow. No longer interested.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Laurie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Loni B.
junio 2, 2020
Bottle busted
PUBLICADO POR:
Loni B.
junio 2, 2020
I received my last order the entire box was completely fine until I opened it the inside was covered in the color
I was extremely disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Loni - We’re so sorry to hear that you were disappointed by the leaking order received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria R.
junio 2, 2020
Never received
PUBLICADO POR:
Maria R.
junio 2, 2020
How can review something that I never received but you charged me huh
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
junio 2, 2020
Color Washed Out
PUBLICADO POR:
Nicole B.
junio 2, 2020
Product washed out within 2 weeks of application. Followed instructions exactly and color did not stay in.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce K.
junio 2, 2020
Hair is dry
PUBLICADO POR:
Joyce K.
junio 2, 2020
Loved the color, easy to apply but it dried out my hair
2 weeks in I see a litle gray coming through, could have grown? I liked having a consultant!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Joyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Deanna S.
junio 2, 2020
NOT WHAT I ORDERED
PUBLICADO POR:
Deanna S.
junio 2, 2020
TELL ME HOW TO WASH THIS OUT. ABSOLUTELY HORRIBLE. I wish i could send you pictures. I ordered a warm medium brown and I have the worst hair color i have ever had in my life. It is so dark and massive auburn color to it. I made specific details when i called that my hair tends to go auburn and it is all that color now. It was to be a medium brown and it is the darkest brown auburn i have ever seen. I am not happy at all and i can't go out in public like this. IT IS HORRIBLE. What is wrong with you people. Do you not listen at all to the customer. You turned it the color I said not to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
karin E.
junio 2, 2020
Bin enttäuscht
PUBLICADO POR:
karin E.
junio 2, 2020
Am 21.05. bestellt, am gleichen Tag noch telefonisch von eSalon kontaktiert, toll! - Da klang alles noch sehr professionell. Erst am 02.06. die Ware erhalten. Vorsprochen wurde mir die Zusendung der Bestellung innerhalb höchstens einer Woche. Nachdem ich solange gewartet habe, war ich ich heute bei meinem Friseur, - zum Färben. Beim Nachhausekommen das Päckchen erhalten (leider zu spät), in die Farbe gerochen - PFUI, riecht dermaßen scharf, werde es nicht benutzen und das Abo ganz schnell kündigen. Bin enttäuscht!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karin E. Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung spät uns im schlechten Zustand erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Bonnie L.
junio 2, 2020
Negative impression
PUBLICADO POR:
Bonnie L.
junio 2, 2020
Nothing about either order has left me feeling happy
Asked for adjustments to first color as wasn't happy with it from what I can see they sent same color but hard to tell as never received the order
When I went to support filled out info site would not let me submit it so I assume I'm just out the money
If possible to give zero stars I would
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tina S.
junio 2, 2020
Not satisfied
PUBLICADO POR:
Tina S.
junio 2, 2020
Did not do a good job on covering gray roots also color was extremely dark
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Gena L.
junio 2, 2020
Bad color
PUBLICADO POR:
Gena L.
junio 2, 2020
Stylist changed formula even though I asked her not to
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zerlean M.
junio 2, 2020
Wasn’t harsh but after a week I See grey
PUBLICADO POR:
Zerlean M.
junio 2, 2020
Saw grey after a week
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Zerlean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine F.
junio 1, 2020
Mecontente
PUBLICADO POR:
Christine F.
junio 1, 2020
Je n’ai pas été remboursée du mois d’avril, alors que j’ai annulé l’abonnement.
Et surtout, plus de réponse!!!!
Attention ! Publicité alléchante mais on ne sait pas que l’on s’engage.... et ensuite, ils ne remboursent pas!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine F. - Merci pour votre commentaire. Nous vous avons contacté par email à plusieurs reprises afin de vous aider au mieux. Nous espérons pouvoir en discuter avec vous dès que possible !
PUBLICADO POR:
Simone S.
junio 1, 2020
Brennt wie Feuer auf dem Kopf
PUBLICADO POR:
Simone S.
junio 1, 2020
Ich kann zum Farbergebnis nichts sagen, da die Haarfarbe auf meinem Kopf so stark gebrannt hat, dass ich sie nach 3 Minuten wieder abspülen musste. Auch der Geruch war unerträglich. Das habe ich bei einer Haarfarbe nie erlebt. Leider nichts außer Zeit- und Geldverschwendung.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Simone S. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Regine S.
junio 1, 2020
Schöne Haarfarbe, aber...
PUBLICADO POR:
Regine S.
junio 1, 2020
Ich muss sagen, dass die Haarfarbe wirklich sehr schön ist, dennoch werde ich zukünftig nicht mehr über eSalon bestellen.
Die erste Bestellung kam schnell und ich hatte keine Probleme meinen grauen Haaransatz zu verstecken. Die nächsten 3 Bestellungen wurden mir zwar pünktlich vom Konto abgezogen, aber mit der Lieferung der Farbe war das leider nicht so. Mit jedem Monat musste ich ein paar Tage länger warten. Schlussendlich wurde dies mit der Corona-Krise begründet, aber auch da muss dann gehandelt werden. Wenn auf einmal der online Bestell-Boom ausbricht, kann das nicht zu einem dauerhaftes Problem für die Kunden werden. Ja, ich kann mein Bestelldatum vorverlegen, aber um wieviel Tage ? Zum 20. eines Monats immer bestellt, am 22.05. E-Mail, dass Farbe versandbereit ist, ich warte heute (01.06.2020) noch immer darauf. Schade, ich werde mein Abo kündigen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Regine S. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Maria B.
junio 1, 2020
Color first time user
PUBLICADO POR:
Maria B.
junio 1, 2020
Did not cover my forehead roots, the rest it was fine and I did began at that point. The color was too dark.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We are sorry to hear that you were disappointed by the gray coverage and dark shade of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
alison M.
junio 1, 2020
Never received order - no response to reship
PUBLICADO POR:
alison M.
junio 1, 2020
Never received the order. Sent emails to customer service with my address - no response no replacement.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nadia C.
junio 1, 2020
Great colour but 3 different shades!
PUBLICADO POR:
Nadia C.
junio 1, 2020
I got a slightly different colour made up and was also sent a complimentary end colour, but the colour i put on my roots is a different colour to the ends colour. the ends are quite red whereas the roots are a lighter brown and in spots, a dark copper colour. Not sure if i did something wrong or there was something wrong with the colour this time. I've done this so many times and this is the first time i seem to have 3 different colours going on.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nadia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Manuela T.
junio 1, 2020
Very professional, unfortunately didn't do the trick
PUBLICADO POR:
Manuela T.
junio 1, 2020
I was really impressed by the e-Salon box. Somebody clearly put a lot of thought into this; great quality tools and very precise and instructions. Unfortunately my hair colour didn't go as light as I had hoped.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Manuela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Elizabeth L.
junio 1, 2020
Leaves hair in lovely condition.
PUBLICADO POR:
Elizabeth L.
junio 1, 2020
I wanted a colour to ‘blend’ in they grey - this colour certainly isn’t doing that! Very pretty colour. I started as a mid blond/grey and put my request in for the colour I wanted (ash) but the colourist thought it was too light so changed it to light brown (seems to be 90% mid brown and 10% chestnut) I’m now a dark chestnut! Hey-ho lesson learned, I’ll have the chop and stick to my £6 off the shelf color in future. And, yes I did a strand test but doesn’t give a good ‘all over’ view.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nathalie M.
junio 1, 2020
Not sure what the rave is about
PUBLICADO POR:
Nathalie M.
junio 1, 2020
Either my colorist didn't formulate my color right or the grid they provide demonstrates inaccurate color projections. I'm not impressed, waste of money in my opinion.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nathalie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lori C.
junio 1, 2020
Color was fine - just didn't cover my grey roots
PUBLICADO POR:
Lori C.
junio 1, 2020
Despite leaving on for 30 minutes - then drying and putting color back on just my grey roots for another 25 minutes - it did not give me coverage. I liked the color and my hair was not dry after using. Just disappointed it did not cover the roots.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Julie M.
junio 1, 2020
Awful
PUBLICADO POR:
Julie M.
junio 1, 2020
Tuned my dark roots which I was trying to lighten to match my blonde highlights on the end ginger so still have two different colours in my hair. Complained just had email to say a free correction is in the post which would be fine but there has been absolutely no consultation via any method apart from my initial complaint to determine what the problem is
So no I won’t be putting it on
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marcia J.
junio 1, 2020
Color did very little to cover grays
PUBLICADO POR:
Marcia J.
junio 1, 2020
After using the product, my gray roots now look very light brown instead of the color of the rest of my hair. It did not do very well in covering the gray. I followed all the steps also. I thought I could at least have my roots covered and feel better about my hair but it looks like I am going to have to make an appointment for my hair colorist as soon as they open. Don't bother with this product. Not worth it. No color happiness here.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marcia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shawna B.
junio 1, 2020
Wrong color and damaged hair
PUBLICADO POR:
Shawna B.
junio 1, 2020
I had asked for a light brown and specifically said that I didn't not want red undertones. Well my hair is red!! Which is what happens when the dye has red tones in it. Also, It dried out my hair and left me with breakage. So now I have to use product all the time or it looks like I have a frizz halo!! Will not be ordering again!! Very disappointed!! Also very disappointed that I left a message for colorist and never heard anything back!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shawna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kate M.
junio 1, 2020
Probably Not
PUBLICADO POR:
Kate M.
junio 1, 2020
As it was said, “trust the process;” so I did.
Followed my personal instructions to a “t.” Unfortunately the tone is on the lower end of the brassy spectrum. Did order the Tint Rinse with the color package, in case there was (a slim) chance I would need it.
...well, needed it. Haven’t seen much of a tone difference as of yet. Using a purple shampoo, then a purple tint rinse (been leaving on for 8-10 mins vs the suggested 3-5 mins) followed by a purple conditioner. Have done this routine twice since coloring two days ago. Planned to give it 10-14 days before making a decision.
The order process, delivery and product packaging were all quality. The personal instructions and tutorial videos were extremely helpful tools to have available during this at-home process.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kate- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Valérie S.
junio 1, 2020
Moyen
PUBLICADO POR:
Valérie S.
junio 1, 2020
Je viens de faire la coloration que j'avais commandé il y a plusieurs semaines.
Les produits dont très bien, mais je ne suis pas satisfaite de la couleur qui ne correspond pas à ce que je voulais.
Je ne désire donc pas recommandé
Cordialement.
V
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valérie S. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés que votre coloration ne correspondait pas à vos attentes, nous serions ravis de vous proposer une solution. Veuillez consulter votre boîte mail, nous vous avons contactés !
PUBLICADO POR:
Nicole D.
junio 1, 2020
Color set
PUBLICADO POR:
Nicole D.
junio 1, 2020
Used this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mickie C.
junio 1, 2020
Can't get through to talk to someone about my color
PUBLICADO POR:
Mickie C.
junio 1, 2020
I have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mickie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria T.
junio 1, 2020
Not what I expected, very disappointed
PUBLICADO POR:
Maria T.
junio 1, 2020
Before the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
connie M.
junio 1, 2020
Hey coverage so so
PUBLICADO POR:
connie M.
junio 1, 2020
Too brassy, not enough grey coverage. Would like to deepen the shade possibly
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Connie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Highly Disappointed
junio 1, 2020
customer service is horrible
PUBLICADO POR:
Highly Disappointed
junio 1, 2020
wanted to find out what color was shipped they never answered only offered to ship it again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juliet- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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