Followed directions very closely. Once hair was thoroughly covered with product left on for 30 minutes. Applied remainder of color with water and massaged into hair before showering.
Perhaps it doesn't work on short coarse hair. Or it needs to be on longer than 30 minutes. Maybe blonde shade was too light.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Trish - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Donna S.
junio 11, 2020
Unhappy with color and customer service!
PUBLICADO POR:
Donna S.
junio 11, 2020
I was so excited to finally color my hair after going gray, post-chemo. The color was too light and my roots around my face still looked gray. I emailed immediately to ask how soon I could re-dye or touch up my hair. That was almost three weeks ago, and I still haven't gotten a response. I went into my account to cancel my next order and was offered free color for the next time. I was told I would be contacted by, "my colorist" to discuss the color. Again, I still have not been contacted. I had better luck with Loreal Preference color at half the price. I am so disappointed. :(
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca E.
junio 11, 2020
Not for me
PUBLICADO POR:
Rebecca E.
junio 11, 2020
The strong smell and burning of my scalp was just too much for me.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rebecca - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Sandra C.
junio 11, 2020
Missing an entire order
PUBLICADO POR:
Sandra C.
junio 11, 2020
I am missing an entire order that was shipped May 29th. When I go to support for esalon, I am unable to submit my complaint. I am not using this company anymore.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear about this. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brandi D.
junio 10, 2020
It looked really good for 2 weeks
PUBLICADO POR:
Brandi D.
junio 10, 2020
This does not cover gray :( and unfortunately that’s the only reason I color my hair. It is cheaper to order it twice a month than seeing a stylist once every 8 weeks but, I have to get my hair cut anyway around that time and would have need to to dye my hair with this brand 4 times.. No thank you, I’ve got a life lol.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Brandi - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Natasha S.
junio 10, 2020
No overall color or grey coverage
PUBLICADO POR:
Natasha S.
junio 10, 2020
When I had my color custom made I specifically stated I wanted my hair all one color since I was still growing out at balayage. I was sent to different shades and I also stated my hair was prone to turning red which it did. I'm extremely disappointed that not only are all my greys not covered but the ends of my hair are a different color than the rest.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Natasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sue W.
junio 10, 2020
Did not like the golden color
PUBLICADO POR:
Sue W.
junio 10, 2020
I was sent the same color as I had when I started with you a while ago. I stopped getting it and thought I would try again. My hair is dark brown (I mean dark dark brown) I just wanted it a little lighter, the girl sent me the same thing as before. I even sent her a picture of my hair. I do not like the golden as it wears on it looks really good, which is not what I want. To me who ever done the color this time just look up what I had and sent it. Waste of my money. Thanks.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sue - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heidi B.
junio 10, 2020
My hair is still 2 different colors
PUBLICADO POR:
Heidi B.
junio 10, 2020
I colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Heidi - We’re very sorry to hear that you were so disappointed with your Color experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Jasmin W.
junio 10, 2020
Naja ...
PUBLICADO POR:
Jasmin W.
junio 10, 2020
An sich sind die Produkte und die Idee da hinter schön. Es war schön verpackt und ist einfach erklärt und einfach anzuwenden, aber leider hat meine Farbauswahl nicht viel mit dem Ergebnis gemeinsam ... es ist viel dunkler als sie vorher waren und das obwohl ich einen helleren kühleren Ton erwählt habe.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jasmin W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Niki G.
junio 10, 2020
100% Orange hair
PUBLICADO POR:
Niki G.
junio 10, 2020
I followed instructions to the T but unfortunately ended up with orange roots.. Not at all what I expected and as you can understand : I am vey disappointed.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Niki - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Liudmila H.
junio 10, 2020
After 2 weeks
PUBLICADO POR:
Liudmila H.
junio 10, 2020
The color washed off quickly
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Liudmila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Frances T.
junio 10, 2020
This rating should be zero stars.
PUBLICADO POR:
Frances T.
junio 10, 2020
I’ve had terrible service with esalon. I originally ordered more than two months ago. After a month, they finally agreed to send a replacement order. Many weeks later I called to see where my replacement order is and I was bluntly dismissed. Now I’m getting email prompts to review products that I haven’t used.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine R.
junio 10, 2020
No product received
PUBLICADO POR:
Christine R.
junio 10, 2020
I still have not received my first order-ordered May 20th. I have since cancelled my account as I have not been able to try your product and my hair dresser is back in business. I am disappointed with your service. Not sure if I will ever receive my product but my credit card has been charged the $12 for my order. I am looking for a refund if I do not receive my order.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara B.
junio 10, 2020
Color does not last as long as color in local salon.
PUBLICADO POR:
Barbara B.
junio 10, 2020
This color only lasted about one half the time that color from my old local salon did.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renea K.
junio 10, 2020
Didn't cover gray
PUBLICADO POR:
Renea K.
junio 10, 2020
I like the multi dimensional color but did not cover gray
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Renea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maura H.
junio 10, 2020
Canceled order
PUBLICADO POR:
Maura H.
junio 10, 2020
Not enough gray covering pain in rubbing wet gloves then rubbing through my hair. Do no like at all. Cancel my order. Would rather use something else.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maura - We’re very sorry to hear that you were so disappointed with your Custom Color experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Debbie D.
junio 10, 2020
Not satisfied
PUBLICADO POR:
Debbie D.
junio 10, 2020
The top of my hair is very yellow on top. When I first color it looks good after 4 weeks it starts turning gray and yellow on top at the roots by week 5 it’s all yellow and gray mix. Sent plenty of pics but no change. Not satisfied. I followed instructions as given.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Debbie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna L.
junio 10, 2020
Missing shampoo and conditioner
PUBLICADO POR:
Donna L.
junio 10, 2020
This is the second time that my "The Kit" box did not contain shampoo and conditioner. I excused it the first time, but if you are not going to send them, don't include them on the list on the box
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Donna - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.
PUBLICADO POR:
Deanna S.
junio 10, 2020
Hair turned brass
PUBLICADO POR:
Deanna S.
junio 10, 2020
Hair turned brass even asking for it to be ash
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Deanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Phyllis J.
junio 10, 2020
Not better than box dye
PUBLICADO POR:
Phyllis J.
junio 10, 2020
I sent in a photo so the colorist could see what my hair looked like. Clearly due to quantitative, there was alot of grey. I requested a all over color, dark brown, no black. What I got was patchy coverage of the grey in the back and sides of my head, and 1 side of grey coverage above my forehead. I am left with random light brown patches where color didnt work, the grey wasnt covered and black hair from my neck down and dark brown color on my head.
I have used box dye in the past and it has never left patches and inconsistent color coverage. So I assumed eSalons product would be of superior quality and wouldn't have any issues. At the worst, I thought I wouldn't like the color. Never did I expect the mess I got. Now I have to spend more money for a color correction to fix this. I am requesting a refund.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Pyllis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
rhonda P.
junio 10, 2020
This is the absolute worst hair color ever. Now i can't leave the house. Wow.
PUBLICADO POR:
rhonda P.
junio 10, 2020
Horrible. Don't buy
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rhonda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessika R.
junio 10, 2020
It started pinkish light brown ...
PUBLICADO POR:
Jessika R.
junio 10, 2020
So it's turn it out pretty good initially, as I was going for a pinkish light brown/dark blond... But now it's turned into this very copper-ish darker brown that I don't like. This color changed too much, despite me purchasing their shampoo/rinse & tint to use in between washes.
And unfortunately they shipped yesterday the same color... I think I just wanna go back to my own color which was a Light ash Brown. Maybe they will allow an exchange for my natural color?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jessika - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Georgia H.
junio 10, 2020
Ups and downs
PUBLICADO POR:
Georgia H.
junio 10, 2020
Packaged really well and arrived quickly, lovely touches having my name on the bottles extra.
A little disappointed with the colour I’m definitely a mid to dark brunette instead of dark blonde. Very chocolatey which is really not what I wanted. I wanted to cover brassy tones in my blonde hair by going a little darker and now I’m not even close to blonde. I had a very very brief phone call on an American number from which I was disconnected twice and simply told I wasn’t going to be the colour I’d chosen but I’d still be blonde. All in all a really great product and service but clarity on the colour needs to be more of a focus as in my case I’ve now essentially ruined four years of salon treatments going blonde. Oh well what is quarantine for if not experimenting.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Georgia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Flossy
junio 9, 2020
Still left with dark roots - waste of time
PUBLICADO POR:
Flossy
junio 9, 2020
I purchased a permanent dye plus an ends refresh. The ends worked well - colours good, vibrant, but I think that the eSalon colour is trading off the good work of my normal salon. The roots which are around 10/15cm were a failure - there’s no visible change to my hair unless you shine a bright light on my head. In daylight there is still an obvious place where my roots end and my original colour began. When I placed my order, I provided photos of my hair colour taken by my stylist several months ago as a guide, so I don’t understand the failure. I’ve messaged my colourist and sent photos to show why I’m disappointed, but I’ve not had any response. If this the best eSalon can do, prepare to be underwhelmed.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Flossy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fernanda S
junio 9, 2020
Rich package, poor product
PUBLICADO POR:
Fernanda S
junio 9, 2020
I was so anxious to see the amazing results using two different shades on my hair, one for the roots and one for the length, that I got extremely excited to open the beautiful package when it arrived in my house. I used it while recording a video to post online, so sure it’d work! Poor me. I’ve ended up with an orange root and a red hair. It didn’t color my whites (and a have just a few of them here and there), and it has left my hair heavy and dry for a few days. Really disappointed. I really wanted this to have worked out, but it was a complete disaster! I ended up deleting the video and re-dying my hair with the over-the-counter product I’ve been using for the last 10 years.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Fernanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann P.
junio 9, 2020
wrong colour and bad customer service!
PUBLICADO POR:
Ann P.
junio 9, 2020
Made my blonde hair yellow and didn't cover any grey. Took 4 emails to customer services and wasn't offered a free new colour.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ann P. - We truly appreciate your feedback. We're happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Donna F.
junio 9, 2020
Pros and cons
PUBLICADO POR:
Donna F.
junio 9, 2020
Great service and color. I would have hoped it would have lasted longer.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Donna- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Karen M.
junio 9, 2020
Not 100% happy
PUBLICADO POR:
Karen M.
junio 9, 2020
Underneath is a different colour and the top of my head is still grey but lighter. The photos I uploaded look like I'm blonde but I'm grey as most of my hair now is grey except underneath. I didn't need a refresh as I had virtually no colour in my hair except for underneath and a few strands. I hope it works next time as I will cancel if not. I had high hopes for esalon. I would like my money back as I'm not satisfied!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Karen M. - We appreciate your feedback. We are sorry to hear that you were unhappy with your gray coverage. Our Color Experts have already contacted you to discuss this matter. Let us know if you have any further questions.
PUBLICADO POR:
Joanne B.
junio 9, 2020
Nope
PUBLICADO POR:
Joanne B.
junio 9, 2020
Not at all the color I wanted or expected
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Joanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nancy C.
junio 9, 2020
Awful
PUBLICADO POR:
Nancy C.
junio 9, 2020
I have used esalon in years past and I used to love it. However starting up again last month using the product, it’s awful, I followed directions exactly and yet after I washed my hair Thoroughly there were still black patches all over my scalp and when I touched my head I had black all over my fingers it was awful. As I said I use this product in years past and never had an issue like this I don’t know if they’ve changed the formula but it was awful and I will never try it again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nancy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kathleen B.
junio 9, 2020
Too light
PUBLICADO POR:
Kathleen B.
junio 9, 2020
Too light, but did cover the grey
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathleen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results.
PUBLICADO POR:
Mayra S.
junio 9, 2020
Didn’t cover my gray
PUBLICADO POR:
Mayra S.
junio 9, 2020
Color was not the right one, I have jet black on my hair this was too light
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Mayra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Margaret P.
junio 9, 2020
Not good for gray hairs
PUBLICADO POR:
Margaret P.
junio 9, 2020
I asked for dark brown with copper color to do an ombre. The combination worked but unfortunately my gray hairs did not take the colors both dark brown and copper. So it does look odd when I pull my hair up in a pony tail.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Margaret- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S.
junio 9, 2020
Great color- poor coverage
PUBLICADO POR:
Jen S.
junio 9, 2020
Color matched perfectly but didnt cover my grays around my hair line
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
rebecca W.
junio 9, 2020
not for me
PUBLICADO POR:
rebecca W.
junio 9, 2020
I got one shampoo and the grey was back
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veronica P.
junio 9, 2020
Great idea, poor execution...
PUBLICADO POR:
Veronica P.
junio 9, 2020
My low rating is more for my overall experience and not judging the product. My color goals are just not possible with an at-home approach. The coloring products quality were really nice and deserve a 5/5 rating. The instructions however were confusing and I do not feel like it was as effective as it could me. I confirmed this with a color specialist. The instructions get a 2/5 rating. Take my opinion with a grain of salt. If you are just doing an all over color without highlights/dimension then this is the product for you!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Veronica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moira F
junio 9, 2020
Didn't use
PUBLICADO POR:
Moira F
junio 9, 2020
I mixed my color, but didn't use it as the smell was so strong and irritating
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Moira- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathi C.
junio 9, 2020
Too Dark
PUBLICADO POR:
Kathi C.
junio 9, 2020
Color was supposed to be dark brown with gold undertones. I have black hair now.
Not impressed.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kathi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carmela B.
junio 9, 2020
Review of dye
PUBLICADO POR:
carmela B.
junio 9, 2020
Waited a very long time for delivery. When received I applied as directed. When the dye came off not a grey hair was covered and very little color took on the rest of my head! Would not recommend or use again. Would like a reimbursement since I was not happy at all. Thanks for your attention to this matter.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Carmela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janine C.
junio 9, 2020
I like the color but...
PUBLICADO POR:
Janine C.
junio 9, 2020
I like the color but it did not fully cover my greys. The directions said to leave on for 30 minutes. Thinking I should have left on for longer.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Janine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lorraine L.
junio 9, 2020
looks like cheap dye job
PUBLICADO POR:
Lorraine L.
junio 9, 2020
the color is much darker than I requested, with shades of red. I request cancellation of my account and no more products!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Lorraine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Devon R.
junio 9, 2020
Sent wrong hair color
PUBLICADO POR:
Devon R.
junio 9, 2020
I ordered red hair color. They emailed me with a question about it, but by the time I responded they'd already sent the color and changed it to medium brown. I don't understand why they would take the red out completely. Now I have hair color I can't use. They offered me a complimentary color in the future, which I guess is nice, but they've kinda turned me off for now.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Devon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia J.
junio 9, 2020
Meine Farbe
PUBLICADO POR:
Julia J.
junio 9, 2020
Ich bin gar nicht zufrieden. Ja, mein Wunsch wurde erhört (dass es nicht mehr so heftig rotstichig ist) aber jetzt ist es einfach viel zu dunkel. Keine Ahnung ob ihr es noch einmal geändert habt?!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Julia J. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Aasanda T.
junio 9, 2020
Not good at all
PUBLICADO POR:
Aasanda T.
junio 9, 2020
The color (dark brown) I picked didn’t change my root color (soft black) at all and only colored (darkened) the highlighted portion. It is more like a toner color rather than a permanent hair color. Color started fading away after two washes! Not worth the time I spent to color my hair nor the money! Need to go back to the beauty store when it is reopened!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Aasandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Claudia A.
junio 9, 2020
Great color, undependable service and delivery
PUBLICADO POR:
Claudia A.
junio 9, 2020
My order was shipped on May 28 and as of June 9 it has not been received. I leave on a trip June 11. Fabulous color means nothing if it doesn't arrive
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Claudia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marybeth F.
junio 9, 2020
Poor application
PUBLICADO POR:
Marybeth F.
junio 9, 2020
I have emailed three times to no response. I also tried calling and was cut off. This has caused me to cancel my future orders. I did not receive a brush with my last two orders. I did not discover the missing brush until I had already applied the solution which resulted in poor coverage. I checked the next box and it also did not include a brush. I have been trying to contact someone as to how to return this product as it won’t work for me to no avail. I now have a $27 product on my shelf that is a waste. The lack of customer service has been very disappointing.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Candy R.
junio 9, 2020
Poor labeliñg
PUBLICADO POR:
Candy R.
junio 9, 2020
Not realizing one bottle was Ammonia, I sniffed it and was sure I was blinded by the aroma. Thought my nasal passage was fried for life, too. Oh, what a horrible experience!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Candy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bleuenn R.
junio 9, 2020
Couleur trop claire !
PUBLICADO POR:
Bleuenn R.
junio 9, 2020
Après le dernier ajustement, la couleur reste trop claire pour couvrir mes cheveux blancs.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bleuenn R. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'étaient pas satisfaisants. Notre garantie Coloration heureuse eSalon est primordiale pour nous, c'est pourquoi nous travaillerons avec vous pour atteindre vos objectifs couleur ! Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Sharmeen M.
junio 8, 2020
DO NOT recommend at all
PUBLICADO POR:
Sharmeen M.
junio 8, 2020
The first color I received was OK. I provided my feedback to lighten the color thinking it is a learning curve. I got confirmation that the color was changed. I put the color on today and to my HORROR--it is 5-8 SHADES DARKER- a completely different color. BEWARE.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We are sorry to hear that your color formulation came out darker than you were expecting. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Floriana A.
junio 8, 2020
Perfect color match
PUBLICADO POR:
Floriana A.
junio 8, 2020
My colorist matches my color perfectly. I originally came up with golden blonde when taking the quiz but sent a color and my colorist changed it to light blond and it was perfect. The only reason I gave it a three is because my grays are showing after three weeks of me applying the color and my roots are just starting to grow a little so they color faded on my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Floriana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
ANNY D.
junio 8, 2020
cette couleur est beaucoup trop foncée
PUBLICADO POR:
ANNY D.
junio 8, 2020
ce n'est pas le bon compte et vous m'avez envoyé une couleur trop foncée, la première était beaucoup mieux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
ANNY D. - Merci pour vos commentaires. Nous vous avons contacté par email afin d'arranger cela et de voir avec vous les ajustements nécessaires à votre coloration. Veuillez consulter votre boîte mail pour plus d'information.
PUBLICADO POR:
Denise L.
junio 8, 2020
too dark but very healthy hair
PUBLICADO POR:
Denise L.
junio 8, 2020
my byline I think says it all - it's a color system that I required assistance with but that was fine and my hair feels very healthy -very nice finish and shine. The color guard and removal for skin also great. but am using only due to COVID and will return shortly to my salon.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Denise - We truly appreciate your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lori B.
junio 8, 2020
do not like this blonde
PUBLICADO POR:
Lori B.
junio 8, 2020
please cancel . This blonde is very honey or yellowish blonde
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy S.
junio 8, 2020
Need Brighter & Lighter
PUBLICADO POR:
Judy S.
junio 8, 2020
Was expecting lighter and brighter color. Found it to be dull. Perhaps next time we adjust the color a little bit more.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sylvie M.
junio 8, 2020
Déception
PUBLICADO POR:
Sylvie M.
junio 8, 2020
La couleur a viré au soleil et n’a pas assez pris sur les tempes
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie M. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Janet P.
junio 8, 2020
Gone
PUBLICADO POR:
Janet P.
junio 8, 2020
I love my color. It is stunning and I am very pleased with one exception......it’s GONE!
I put it on on May 18 and I am back to my pre- application color. I only shampoo twice a week with Framesi Color Lover shampoo and conditioner, and I cover my hair when outside. I am hopeful that this can be remedied with the tint rinse I ordered with my next order. I expected the color to last at least 4 weeks and and will see if the rinse helps.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janet- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lina G.
junio 8, 2020
Gray and shine
PUBLICADO POR:
Lina G.
junio 8, 2020
I like the color but it didn't cover my grays as expected. After the second wash they started showing again. Also, the hair has lost its shine with this product (Dont know why if havent made any other changes to my hair routine)
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christa G.
junio 8, 2020
Missing products
PUBLICADO POR:
Christa G.
junio 8, 2020
I did not receive everything I ordered and paid for. I was missing the second set of gloves, and also the shampoo and conditioner. This hasn’t happened before so not sure why it happened now. Hopefully this doesn’t occur again in the future. I did receive a sample of another product that was sent in the box and it said it was for dry hair, which I do not have. I ended up using it because I didn’t get the kit, needless to say it left my hair dry and frizzy after my color. I am rather dissatisfied with this round of color kit, or lack thereof.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christa- We’re truly sorry for your recent experience with our color kits. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela F.
junio 8, 2020
What’s taking so long
PUBLICADO POR:
Angela F.
junio 8, 2020
I have not received my products yet
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill K.
junio 8, 2020
made worse
PUBLICADO POR:
Jill K.
junio 8, 2020
I needed to cover the hair "gap," made it worse. reached out via fb messenger - no response. asked for a refund - no response. cancelled subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maryanne H.
junio 8, 2020
TOO DARK! NO SHINE!
PUBLICADO POR:
Maryanne H.
junio 8, 2020
It's been too dark since 1st order. No, shine at all. Dull!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maryanne- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Suzanne M.
junio 8, 2020
Mistake in my order
PUBLICADO POR:
Suzanne M.
junio 8, 2020
I received an all over color with my root set that I didn't order. At first I thought that was so great of eSalon to include something extra for no charge and I still think that IF they put more thought into it. It was too dark and turned all of my hair brown and I'm a blond. The only reason I used it is because I trusted eSalon and assumed it was the right thing for my hair since they included it with my set. I can't wait to get my color done at a salon so I can get rid of this brown. Generous to include extra but they should know that base and all over color are different.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Suzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabrielle C.
junio 8, 2020
Need more red
PUBLICADO POR:
Gabrielle C.
junio 8, 2020
Would like more red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gabrielle- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Melinda G.
junio 8, 2020
Did not cover
PUBLICADO POR:
Melinda G.
junio 8, 2020
I had my Daughter do my hair with the brush supplied so I would not miss anywhere. I could still see the gray at the hair line and part especially at the top back of my head. I don't know if my hair is just stubborn or not conducive with your product but I have had better results from a store brand. I would like my money back for the color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melinda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Yodit A.
junio 8, 2020
Not the same color
PUBLICADO POR:
Yodit A.
junio 8, 2020
The picture and what I received it’s not the same
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Yodit- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Arielle Y.
junio 8, 2020
The strong smell was nauseating, color way off
PUBLICADO POR:
Arielle Y.
junio 8, 2020
The smell of the product was so strong that even though I had the ceiling fan and AC on, I thought I was going to pass out. Could barely breath.
Had to finish applying it outside in my backyard and even then, the smell was awful. Then after surviving the application and the 30 min, the outcome was not at all the color I wanted. I wanted a brown with redish undertones, but the color is almost black and my roots a little lighter and grays not fully covered.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Arille- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Maria O.
junio 8, 2020
Not strong enough
PUBLICADO POR:
Maria O.
junio 8, 2020
It has been 3 days now since I colored my hair,I followed the instruction but I noticed that my gray hair did not get cover very well. I did not like it.over the counter hair dye works better than this.I am very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kerstin F.
junio 8, 2020
Kein Kundenservice und Farbe viel zu dunkel - enttäuschend!
PUBLICADO POR:
Kerstin F.
junio 8, 2020
Obwohl ich ein Foto von mir hochgeladen hatte und genaue Angaben gemacht hatte, fiel die Farbe leider enttäuschend aus. Viel zu dunkel und fleckig, obwohl ich der Anleitung minutiös folgte und mir vorab auch noch die Videos dazu angesehen hatte. Was aber das Schlimmste ist: Ich rief am Tag, nachdem ich gefärbt hatte, bei eSalon an, es kam nur ein AB und bis heute erfolgte kein Rückruf. Auch auf meine Mail reagierte niemand. Leider ist der Punkt Kundenzufriedenheit wohl nur leeres Gerede. Ich kann von diesem Angebot nur abraten.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Kerstin F. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Catherine C.
junio 7, 2020
The color is exactly what I wanted...
PUBLICADO POR:
Catherine C.
junio 7, 2020
but the product is very harsh and the smell of ammonia almost overwhelming. Although I am happy with the color I do not think I will be ordering from esalon again.
***Update, I use only the finest shampoos and conditioners formulated specifically for color-treated hair but my hair now looks brassy. I have never had this problem with any other color, salon or store bought. I am very disappointed with this product.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Catherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
donette V.
junio 7, 2020
Wrong color
PUBLICADO POR:
donette V.
junio 7, 2020
I received my color and was so happy to give it a try. yesterday I did and now I have black hair instead of dark brown other than that it’s ok will go back and try to adjust my color if same problem occurs I will not use them again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Donette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Betty J.
junio 7, 2020
Too much not happy with color
PUBLICADO POR:
Betty J.
junio 7, 2020
Too much needs to tone down not for me and the gray on my hair already shining threw
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Betty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Corinne kwak K.
junio 7, 2020
Too dark
PUBLICADO POR:
Corinne kwak K.
junio 7, 2020
I wrote 2 times That the haircolour is too dark. Nothing has change. When I Look to my recent colour it still is too dark. I don’t want It anymore.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Corinne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Delphine J.
junio 7, 2020
Déçu
PUBLICADO POR:
Delphine J.
junio 7, 2020
Très déçu car toujours des cheveux blancs et plusieurs couleurs dans mes cheveux. Pas assez de lingettes, de shampoing, et de soin. Délai de livraison non respecté
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Delphine J. - Merci de nous avoir contacté. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà assisté afin de remédier à cette situation. N'hésitez pas à revenir vers nous si vous avez besoin d'aide à nouveau !
PUBLICADO POR:
Theresa A.
junio 7, 2020
Not pleased !!
PUBLICADO POR:
Theresa A.
junio 7, 2020
It did not cover my gray and did nothing for the ends. Was so very disappointed!!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Theresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marcy E.
junio 7, 2020
Too much red and didn't cover grays?
PUBLICADO POR:
Marcy E.
junio 7, 2020
Well... too much red and didn't cover grays-- what was the point?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brittany P.
junio 7, 2020
Ash Blonde ended up Strawberry blonde
PUBLICADO POR:
Brittany P.
junio 7, 2020
I wanted an ash blonde and it ended up being a strawberry blonde almost red and was very brassy I did have toner on hand as I know blonde colors tend to come out brassy and I do have slightly red undertones in my hair but I was very unhappy with how the color came out overall even after using the toner and getting rid of most of the brassiness I was left with a strawberry blonde/red color. I did attach a picture of the color I am trying to get (an ash blonde) in my color adjustments and hopefully they will be able to correct until then I guess I'm stuck with this red for a few weeks. 😞
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Brittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katherine Z.
junio 7, 2020
Color is not a match
PUBLICADO POR:
Katherine Z.
junio 7, 2020
Hello,
So the color that was made for me is unfortunately too golden , my roots didn't match my hair color at all...
I think if I order it again, we will have to make an adjustment.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rose R.
junio 7, 2020
Customer service fantastic. Color not so much
PUBLICADO POR:
Rose R.
junio 7, 2020
Neither is the website I've tried three different times to cancel and it seems to not have gone through! 💔 The ladies have adjusted my color twice and it still has not covered my gray I have dark brown hair with red /golden natural highlights and I now look like I have a light brown stripe on the top of my head with gray in it. I think I'm just going to order some dark brown from Sally's and I'm sure I can't do worse than this. 😩🙏🏼... I've sent three or four pictures I've spoke with two or three women who were wonderful. And yet the color is still not covered my gray. So right after I got the color this last time I tried to cancel my order so I thought just for giggles I'd take a look and it looks like you planning on sending me another order on the 12th Well please don't I don't want it It's not working. It's very very high-priced 💔💔for something that doesn't work for me at all. There is no satisfaction guaranteed which is a pity. I'm really tired of wearing a hats. Like I told the girls and customer service that were helping me with my color I left it on for. 50 minutes And it still didn't cover. The first time then the 2nd color was changed to a darker brown and 50 minutes again so never mind I do not want it. Too much money for nothing No thank you. I don't want to pay for just nice conversation. Thanks but no thanks.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rose- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura S.
junio 7, 2020
Nice color
PUBLICADO POR:
Laura S.
junio 7, 2020
Color is nice but it made my alot of my hair fall out after first time using
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Andrea B.
junio 7, 2020
I asked for lighter color
PUBLICADO POR:
Andrea B.
junio 7, 2020
I requested lighter color and you sent the EXACT SAME COLOR YOU PREVIOUSLY SENT!!! That is not customer service. I am done.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MiamiMom
junio 7, 2020
Not Happy
PUBLICADO POR:
MiamiMom
junio 7, 2020
Did not achieve the desired results. My hair looks almost identical to the way it looked prior to using this product. Not even close to the color I chose.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
MiamiMom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
PUBLICADO POR:
Molli W.
junio 6, 2020
Hair color with ammonia is not good!
PUBLICADO POR:
Molli W.
junio 6, 2020
Whilst the color was good- the formula is not.I did not realize that this hair dye contains ammonia!
After a few days, my scalp was itchy; my hair felt like straw! I plan to ask for a refund . Molli Wilson
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Molli - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Crystal W.
junio 6, 2020
No better than store color.
PUBLICADO POR:
Crystal W.
junio 6, 2020
I was disappointed at the smell and coverage. I still have grays showing and honestly I don't have that many to cover up yet. The shade was good though. Will be cancelling as soon as I figure out how, no easy or obvious to cancel auto shipping.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicky W.
junio 6, 2020
Poor coverage
PUBLICADO POR:
Nicky W.
junio 6, 2020
Not the right colour despite sharing a photo and completing questionnaire. Hasn’t covered grey roots very well at all. Would have been better off with an off the shelf box dye for half the price.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nicky - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jan H.
junio 6, 2020
Re-vamped colour
PUBLICADO POR:
Jan H.
junio 6, 2020
I have just coloured my hair with my re-vamped colour, as my hair needs cutting and re-styled, and I have another 4 weeks to wait due to the COVID19 virus, I am going to reserve judgement until it has been cut. therefore I am going to put my account on hold until then, so I can see the colour better when it is in better condition.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lauri C.
junio 6, 2020
Didnt lighten enough
PUBLICADO POR:
Lauri C.
junio 6, 2020
I’m disappointed. I asked for a change from dark brown to light:medium brown which required a developer strong enough to lift the color from my hair a bit. The only part that lightened was the grays. For my next order I would like my hair to be light to medium brown.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lauri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
junio 6, 2020
Not the right color
PUBLICADO POR:
Sandra B.
junio 6, 2020
Asked for medium brown but color was a dark brown.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Reina N.
junio 6, 2020
Not good for me
PUBLICADO POR:
Reina N.
junio 6, 2020
I do not like the smell, strong smelling it upset my stomach . It made me inch my skull.
I won't be buying it again. take me off the refill list.
thank you so much!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Reina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dalila S.
junio 6, 2020
Failed experience
PUBLICADO POR:
Dalila S.
junio 6, 2020
The color was wrong
It was horrible
I would like to cancel and ask for a refund
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dalila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maureen B.
junio 6, 2020
Does not cover gray hair!
PUBLICADO POR:
Maureen B.
junio 6, 2020
Does not cover gray hair! Don't waste your money!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Maureen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Doris C.
junio 6, 2020
My first try
PUBLICADO POR:
Doris C.
junio 6, 2020
I loved how the product was presented in a nice pink box. Everything was easy to use from start to finish. Unfortunately, the hair dye has a very strong odor that burns my eyes & throat. If the hair dye could smell like soft fresh flowers, these products would be a hit! I would give a 5 stars, but the odor was way too strong. I do loved my hair color result, & I do like the shampoo with conditioner samples. They smell really good. Made my hair feels smooth, light & smell beautifully. I wouldn’t recommend anyone using this product in a small bathroom. Do it by a window or outdoor would be ideal.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Doris - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia T.
junio 6, 2020
Disappointed
PUBLICADO POR:
Cynthia T.
junio 6, 2020
The product smelled strongly of ammonia!! And I shouldn't have applied the color.......but I took a chance! The product made my hair dry and straw like to the touch and caused quite a lot of shedding. I would like to discontinue my subscription.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxy
junio 5, 2020
Hair colour
PUBLICADO POR:
Roxy
junio 5, 2020
I decided to dye my hair black... have to honestly say it was great when I first used it. Don’t smell like box dyes and didn’t itch my head. I decided to hold off on the review until I knew how the colour settled. The colour has only lasted 2 weeks, which I’m a little disappointed in as this cost way much more than a box dye.
I dyed my hair 22nd May in the evening and today 5th June it’s back to my brown colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Roxy - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suzanne L.
junio 5, 2020
Not impressed
PUBLICADO POR:
Suzanne L.
junio 5, 2020
The color ended up at least 2 shades darker than what was requested. Since it is permanent color I'll have to do some major work to correct. My healthy hair feels drier than before. I will not be using esalon again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Suzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ANN J.
junio 5, 2020
I want some new
PUBLICADO POR:
ANN J.
junio 5, 2020
My color didn't come out where want
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ann - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
richelle C.
junio 5, 2020
diy haircolor made easy
PUBLICADO POR:
richelle C.
junio 5, 2020
I found it easy to color my hair with this. I really like the fact that you can either use the bush or bottle to color. I noticed that after I colored my hair though, it seemed slightly hard or fried in a way? And I was hoping that the color that was meant for me, had more of a blue tinged to it. It only lasted a good 3 weeks before some white hairs were popping up too.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Richelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Traci A.
junio 5, 2020
Liked the Shampoo
PUBLICADO POR:
Traci A.
junio 5, 2020
Not the color I was looking for.......but wasn’t completely disappointed.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Traci - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Grace D.
junio 5, 2020
Didn't cover white hairs
PUBLICADO POR:
Grace D.
junio 5, 2020
I was disappointed in my color this time. I left the product on for even longer than the recommended 15 minutes after applied, and at my temples where I actually have white hairs that is why I am coloring at all, it did not cover the white/grey. Not happy.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Grace - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Joni H.
junio 5, 2020
HAIR BREAKING OFF!!!
PUBLICADO POR:
Joni H.
junio 5, 2020
My greys were not covered and my hair felt unusually coarse as I washed the dye out right after processing. Huge disappointment.
My hair started BREAKING OFF almost immediately and now looks horrible. I'll NEVER use eSalon again!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Joni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
