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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Paola - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie A.
junio 17, 2020
Waited for long term results
PUBLICADO POR:
Marie A.
junio 17, 2020
At first I liked the results. After more than 2 weeks, my hair is very dry.
Have been using drugstore hair color for years and have never experienced this much dryness.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Caroline A.
junio 17, 2020
Colour awful
PUBLICADO POR:
Caroline A.
junio 17, 2020
Came out pink on top and all patchy after following instructions carefully, i am used to dyeing my hair and now have to have this mess corrected in JULY
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Caroline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cathy B.
junio 17, 2020
Liked the color
PUBLICADO POR:
Cathy B.
junio 17, 2020
But after a shampoo the gray hair showed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Baya D.
junio 17, 2020
Mèche test
PUBLICADO POR:
Baya D.
junio 17, 2020
J'ai pour le moment effectuer que le test sur une mèche , le résultat n'est pas satisfaisant aucun couleur n'es apparue donc je pense que la coloration est plus foncé que ce que je voulais aussi le cheveux blanc n'a pas été coloré.
Je suis plutôt déçu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dib B. - Merci pour votre commentaire. Nous allons vous contacter afin de trouver avec vous une solution afin de remédier à ce problème. Notre garantie Coloration heureuse est primordiale pour nous, veuillez vérifier vos e-mails afin que nous puissions vous aider dès que possible !
PUBLICADO POR:
Mary R.
junio 17, 2020
It’s was ok
PUBLICADO POR:
Mary R.
junio 17, 2020
The color was a bit dull this time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Michelle K.
junio 17, 2020
Bad outcome Wrong Color
PUBLICADO POR:
Michelle K.
junio 17, 2020
My "custom color" for my long light blonde hair is completely wrong. I requested a golden copper blonde as I was looking to go a little ginger darker blonde. The outcome is very dark brown/black with purplish undertones! Seriously crazy! How does a strawberry blonde shade turn out like this. I was given a 2 step system bc I am so light blonde I was told step 1 was to put pigment into my hair well after step 1 my hair was black so step 2 didn't work except to add a slight undertone of what I guess was supposed to be copper but instead has some purple /copper coloring. I called and was told that since I am blonde I must have porous hair and it took in to much of the toner. So ladies if you are blonde be careful bc they told me i cannot do anything about this until it fades out that is unless i want to STRIP OUT my hair (NOT) however i can start washing my hair with dish soap, really? I never take time to leave reviews but felt I needed to in this case. I will say that the packaging was beautiful and the sample shampoo and conditioner was lovely but take caution if you have light hair and are trying something other than you normal shade.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea R.
junio 17, 2020
Aufmachung und Handhabung top
PUBLICADO POR:
Andrea R.
junio 17, 2020
Das Paket kommt super daher,alles dabei und in der Anwendung klasse.
Meine Farbe wurde leider viel zu transparent, und Kupfer-Gold war leider nur Goldig-Gelb.
Bisher kam noch keine Antwort auf meine Nachricht dazu, ich bin gespannt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Andrea R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Kaitlin F.
junio 17, 2020
Looks organgish
PUBLICADO POR:
Kaitlin F.
junio 17, 2020
Wanted blonder. Afraid looks too orangish. Was pretty easy and texture fine but not really happy with color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kaitlin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alyssa B.
junio 17, 2020
Didn't quite cover my grey
PUBLICADO POR:
Alyssa B.
junio 17, 2020
I like the color, but it didn't conquer my most stubborn gray around my hairline. I left it on the whole time. Also, the conditioner didn't give my hair the same "slip" that others I have used in conjunction with hair coloring products have given me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristina H.
junio 17, 2020
I Expected Better
PUBLICADO POR:
Kristina H.
junio 17, 2020
I certainly dont mean to offend, but my honest opinion is that I've done an equivalent job with Color Silk $3.00 box of dye.
Normally, I don't bother to follow the coloring instructions, because I've been dying my hair for eons. This time, I took extra special care to follow every instruction to the T. I timed roots then did my ends, and even had some leftover dye to mix with water and massage in in the shower.
Sadly, my roots came out very dark, while the bulk of my hair is a brighter shade of red. They didnt blend well at all. My hair feels much drier and frizzy.
Anyway, thank you for the opportunity to have this experience. It was a really nice kit, but your product just isn't for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maura C.
junio 17, 2020
TERRIBLE COLOR and poor quality product!
PUBLICADO POR:
Maura C.
junio 17, 2020
My hair is now a dry, bland brown with no shine. Hate it. Complained to esalon but got charged for another dose. Please do not send me any more of this junk.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra K.
junio 17, 2020
Still not covering my roots
PUBLICADO POR:
Sandra K.
junio 17, 2020
I have white and grey roots. This is the second time I have tried salon color and, even after adjusting color and following directions EXACTLY as written, the coverage is suboptimal. I am going to try another brand of color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roxanne M.
junio 17, 2020
Has turned my hair to straw and my ends look like crap
PUBLICADO POR:
Roxanne M.
junio 17, 2020
Stopped coloring my hair because of OTC brands made my hair overly porous and look like straw. Salon dyes were better be cause they were custom but I did not want to send $120 in the salon every 6 weeks for my super long and thick hair. Esalon with their custom blends seemed to be the right fit to still get custom color and not cost an arm and a leg. First two shipments seemed not to destroy my hair like OTC color and I was happy. Since then, each consecutive dye seems to have made my hair progressively worse and it is awful now. It also seems like custom color does not realize that your roots my need refreshing more than annually when your hair falls more than halfway down your back. Really so disappointed with this service.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roxanne - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jasmine K.
junio 16, 2020
Color
PUBLICADO POR:
Jasmine K.
junio 16, 2020
Color wasn't right i ended up copper instead of red
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jasmine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lindsay C.
junio 16, 2020
Orange, not beige :’( 😢
PUBLICADO POR:
Lindsay C.
junio 16, 2020
My hair hasn’t been dyed in two years, and two years ago all I got was a few highlights which have grown out to my ends. So basically. All virgin hair. I was really hesitant to try out e-salon because dying my hair isn’t something I do all the time, it’s rare because I’m really trying to take care of my hair. But I digress, this summer with the quarantine from covid, I thought I’d do something to make myself happy. And since there are no hairdressers open due to the quarantine I tried e-salon, given its excellent reviews. My hair is naturally a medium blonde, veering on the dark blonde side in the winter, and gets quite light in the summer. All I wanted was to add some ashy/beige blonde to it so that it was lighter before the summer started. I had to wait a really long time for my order, but again, covid and I’m in canada, so I understand. Today I took the plunge. I followed the instructions, and I even rinsed with purple shampoo and conditioner after. But I so regret it now, as my hair is all orange. Brassy, coppery orange. If I could attach a picture I would. I’m so sad, because now I feel like I’m going to have to dye it again sooner than later because it looks so bad :( and the salons aren’t open yet, not to mention I don’t have the money right now to pay for a professional. Maybe if you want to go black or red esalon will work for you, but the colour that was chosen to be mixed with my 20volume developer didn’t have enough ash in it, so I’d think twice before lightening with e-salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsay- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica P.
junio 16, 2020
Didn’t cover gray
PUBLICADO POR:
Jessica P.
junio 16, 2020
I was meticulously thorough with my application and kept the color on for longer than the recommend time but many of my grays are still gray.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Jessica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
D M S.
junio 16, 2020
Been over a week still no color, package is now in Kentucky.... Im in MD....
PUBLICADO POR:
D M S.
junio 16, 2020
So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
DM - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Pauline E.
junio 16, 2020
Not what I want
PUBLICADO POR:
Pauline E.
junio 16, 2020
I sent it back, because it was ordered in error
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pauline- We’re so sorry to hear about your recent experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ellie M.
junio 16, 2020
Washed out in 2 washes
PUBLICADO POR:
Ellie M.
junio 16, 2020
My hair colour washed out within 2 washes, very disappointed, I’ve ordered twice and it has done this both times
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Elie M. - Thank for your feedback. We are sorry to hear that you're unhappy with your color. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carima G.
junio 16, 2020
Déçue
PUBLICADO POR:
Carima G.
junio 16, 2020
Trop compliqué et trop long à appliquer seule, heureusement mon mari me l a appliquée. Les cheveux blancs sont réapparus 10 jours après la pose sur 5 cm donc ce n est pas la repousse mais la couleur qui n a pas tenue.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Carima G. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider !
PUBLICADO POR:
Denise M.
junio 16, 2020
Too dark again
PUBLICADO POR:
Denise M.
junio 16, 2020
Left hair soft but still dark for a dark blond
Please cancel all future hair color
Resorting to a salon 😕
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Denise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katia A.
junio 16, 2020
not ordered
PUBLICADO POR:
Katia A.
junio 16, 2020
I did not order these items.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie D.
junio 16, 2020
Inconsistent coloring
PUBLICADO POR:
Jamie D.
junio 16, 2020
The most recent color I got is not a change from what I normally get. The color set very inconsistently. It’s coming off inconsistently too. I haven’t changed water or products so this really surprised me. I’m not happy with the results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jamie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Vickie B.
junio 16, 2020
Got what I paid for
PUBLICADO POR:
Vickie B.
junio 16, 2020
My hair was way too dark even after personalization. A professional I am not, and my hair showed I got only what I paid for. I did not like the long term results.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
VIckie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
RiverVal
junio 16, 2020
Messiest Dye I've Ever Tried - Color Not Right
PUBLICADO POR:
RiverVal
junio 16, 2020
Let me start by saying I have regularly dyed my hair for over 10 years now myself, using both many different kinds of box dyes and professional dyes.
Pros:
1. Hair feels healthy afterwards and not dried out
2. Customer service is responsive and helpful
3. The kit is really fun, there's a poem on the box and your name is on everything. Instructions are straightforward and easy
Cons:
1. They had trouble getting the color "black" right. This was actually a big reason for me to try a new brand: "they can't possibly mess up black, right?"
Initially when picking out my color, I did not get an option for blue-black, just "soft black" which we all know is just dark brown. In the comments, the company had responded to others that if their color wasn't there, to pick the closest one to it and leave comments about what you actually want so this is what I did.
My first coloring left about 2-3 inches of my roots dark brown while the rest of my hair was jet black from the box dye I had previously used (I took pics and sent it to them with my feedback). I decided to give them another chance and wrote some feedback to get my formula adjusted. Second round was a little better but still not black. Third round was the same and that's when I canceled my subscription
2. This dye sort of feels normal throughout the process until I got out of the shower: there were splashes of dye ALL OVER MY BATHROOM! It had splashed out of the shower while I rinsed it literally everywhere, there was even some close to the ceiling somehow! Like I mentioned before, I have dyed my hair with many different kinds of dye and not a single one has splashed all over the place like this one did while being rinsed - be super duper careful during your process and check everything twice when you're done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rafalina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Toni D.
junio 16, 2020
Don't Count on Receiving your Color On time...
PUBLICADO POR:
Toni D.
junio 16, 2020
My first order was May 16. It is now June 16 and I've yet to receive my color for which I requested a 3 week reordering schedule. So now I've switched to receiving color every two weeks so perhaps I can then inventory a back order of supplies whereupon I can, in fact, apply color on a 3 week schedule...
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Toni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Meg M.
junio 16, 2020
I never received this order.
PUBLICADO POR:
Meg M.
junio 16, 2020
Can you please tell me how to get in touch with you? I can't find a phone number anywhere on your site. This order shipped May 30 and I still do not have it. Please call me at 410-310-2209
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Meg - We are sorry to hear you have not received this order. I have reached out to you personally via email and phone call. We'd welcome the opportunity to speak with you personally. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. We look forward to speaking with you soon.
PUBLICADO POR:
Nichole D.
junio 16, 2020
Good value for introductory price
PUBLICADO POR:
Nichole D.
junio 16, 2020
Kit came boxed adorably with everything needed to do the job. Colored my hair may 29 looked great but today on june 16 the grey is already coming thru again noticed it few days ago. I need something that's gonna last more than 2 weeks with minimal washing or i cant justify the value of paying more than a walmart boxed garnier.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Nichole - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Jordan E.
junio 16, 2020
Kit Was Nice, Color Was Wrong
PUBLICADO POR:
Jordan E.
junio 16, 2020
The presentation and packaging was awesome. Instructions were easy to follow. However, the color was completely off. I wanted to go from bleach blonde to dark blonde and instead I now have very dark brown hair... I followed the instructions exactly. Contacted customer service a few days ago and have received no help to fix this. I’m disappointed.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jordan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee H.
junio 16, 2020
Fades
PUBLICADO POR:
Renee H.
junio 16, 2020
I notice that the color fades and that is a concern for me. I do not wash my hair daily. Can you check into the formula and see if adjustments can be made?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cami M.
junio 16, 2020
Didn't color my gray roots
PUBLICADO POR:
Cami M.
junio 16, 2020
I only gave 3 stars because it didn't cover my roots. I liked the overall product and was quite easy to apply.
I only used it as a root blender as I have highlights done.
Thanks ~
Cami M
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Cami - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diane K.
junio 16, 2020
Hair loss caused by eSalon products
PUBLICADO POR:
Diane K.
junio 16, 2020
Hello - I am experiencing hair loss (about 50%) from use of your product. i have not changed other products I am using. Please connect me with legal to discuss. Thanks, Diane
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Diane -
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
PUBLICADO POR:
Allyson J.
junio 16, 2020
Not satisfied
PUBLICADO POR:
Allyson J.
junio 16, 2020
Will be cancelling order
Hair was dry after application
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Allyson- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Holly S.
junio 16, 2020
Not the Right Color and Not Enough Dye
PUBLICADO POR:
Holly S.
junio 16, 2020
The color I wanted- cool/neutral lighter blonde- was vetoed by my consultant. I said ok- they apparently know best. So, I instead got a generic medium blonde color. I told them my hair pulls warm and I didn’t want that- but I now have deeply warm medium/dark blonde hair anyway.
Also, I explained that I have very fine, very thick and very long hair- and as a result- I was given 2 small bottles of dye/developer. Not enough. Nope nope nope. There are some places underneath my hair which were not saturated enough to be even.
I really wanted to like this but I just don’t know how to be successful using this product when I’m not being heard in the consult- I guess if I were to try again I would just pick whatever color I wanted and ignore the colourist suggestions idk. Maybe I’m just annoyed because my hair is now nearly mustard coloured. Ugh. If I’m being generous, I’d say I t’s not terrible, I guess, but it’s not what I wanted.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Holly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Crystal G.
junio 16, 2020
Such high hopes!!
PUBLICADO POR:
Crystal G.
junio 16, 2020
I had such high hopes, I watched and waited. I read so many reviews, and finally I decided okay im gonna try it. Took the towel off of my head after the shower and I couldn't even tell that my husband and I had just spent all of our time together trying to give me the hair color that I have always wanted!! Nothing! Two bottles and....NOTHING!! I followed the instructions to the letter!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Crystal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joanne D.
junio 16, 2020
Color too light
PUBLICADO POR:
Joanne D.
junio 16, 2020
The color was too light plus did not last on my hair for more than a week. It’s very hard to wash the color out. I had a terrible allergic reaction to this product.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Joanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane P.
junio 15, 2020
Nice concept, but doesn't cover gray well
PUBLICADO POR:
Jane P.
junio 15, 2020
Not very good coverage. Gray was still visible after use
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cindy B.
junio 15, 2020
Failed
PUBLICADO POR:
Cindy B.
junio 15, 2020
Finally used the product last week, June 10, 2020. Not happy with the product because it left my hair dry (the conditioner wouldn't even soften it up) & it didn't cover the gray for long. I followed the directions, this is not the first time hair color was done at home. I specifically stated that my hair turns gray 3 weeks into color. This time after 4 days, the front of my hair was white, the color disappeared. Not happy with the product. I had to go to Sally Beauty Supply to get a different type of root touch up.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindy- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela S.
junio 15, 2020
Dark
PUBLICADO POR:
Angela S.
junio 15, 2020
Color was wayyyy to dark
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth M.
junio 15, 2020
Not happy
PUBLICADO POR:
Elizabeth M.
junio 15, 2020
Color washed out of roots after three shampoos. Will not order again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Carol F.
junio 15, 2020
Color
PUBLICADO POR:
Carol F.
junio 15, 2020
I answered the questions regarding hair color, this was too dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Morag A.
junio 15, 2020
Not for me...
PUBLICADO POR:
Morag A.
junio 15, 2020
This is my 3rd colour order. After the first 2 my greys are still untouched and my hair is dry and brittle. My colour was amended and developing time lengthened but still no difference. I can't fault the team for customer service and commitment to trying to get it right, they went above and beyond. Unfortunately no instructions for very short/pixie hairstyles to help with sectioning hair etc (I found this very frustrating) I have used the esalon shampoo and conditioner religiously and do the once a week conditioning retreat, but the condition of my hair after colouring has been terrible. Also the amonia/chemical smell was overpowering (my bathroom window open and extractor fan on the whole time) All of which means that no matter how much I want this to be great.... Its not!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Morag A. - We appreciate your feedback. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Delanie C.
junio 15, 2020
Terrible color
PUBLICADO POR:
Delanie C.
junio 15, 2020
Both the copper mahogany And now this light brown are nothing like what I expected. With the recent transition to light brown I was left with dirty dish water color hair. It’s so frustrating. The colors just aren’t accurate.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Delanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emma P.
junio 15, 2020
Roots not fully covered, greys still visible
PUBLICADO POR:
Emma P.
junio 15, 2020
It made my lockdown hair look better but didn't quite do the job. Greys still visible and roots look diff colour to ends, but it looks OK. I followed the instructions and I know how to dye my hair, I used to do it all the time, but I think I'll stick with the actual salon for now!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Emma P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan B.
junio 15, 2020
Missing items in package
PUBLICADO POR:
Megan B.
junio 15, 2020
Missed pair of gloves and shampoo and conditioner. Really like the product but not happy with this inconsistency.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Megan- We’re so sorry to hear that you were disappointed by your recent Color Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bian A.
junio 15, 2020
Didn’t cover my gray hair
PUBLICADO POR:
Bian A.
junio 15, 2020
I am a little disappointed about this, I know my gray hair is alot and it is evrywhere but still i kept the color as much that I can handle for almost 50 mins and I see gray hair after I washed it :( and after one week I started to see my gray roots back!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bian- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Laurence G.
junio 15, 2020
La formule abonnement
PUBLICADO POR:
Laurence G.
junio 15, 2020
Je n'ai pas compris qu'il s'agissait d'un abonnement.
Je n'arrive pas à le désactiver.....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laurence G. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous nos équipes vous ont déjà assisté dans votre demande. N'hésitez pas à nous recontacter si besoin.
PUBLICADO POR:
Daniela N.
junio 14, 2020
Fehlende Artikel
PUBLICADO POR:
Daniela N.
junio 14, 2020
Hallo,
Bin bei meine 3 Bestellung und schön fehlen Artikel...
1. Shampoo & Conditioner
2. Stain Guard
3. Stain Remover
Eigentlich habe ich versucht den Formular auszufüllen für fehlende Artikel...aber senden kann man nicht...Bin bisschen enttäuscht,sehr schade!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Daniela N.- Es tut uns leid zu hören, dass Ihre Bestellung nicht vollständig bei Ihnen eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Teresa B.
junio 14, 2020
Loved it, until...
PUBLICADO POR:
Teresa B.
junio 14, 2020
I was impressed with the color when I first did the application, although I didn’t notice my hair was any softer or less frizzy than using a store bought color. But, I was happy and ready to continue. It is two weeks post color and my grays are horrid! I have never had a hard time covering grays before and I look like it’s been 8 weeks since I colored my hair. I am willing to give Esalon one more shot to see if maybe the first one was a fluke. But if the grays continue to be this hard to conceal, I’ll go back to my $9 box.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
raynor O.
junio 14, 2020
colour was to dark for me
PUBLICADO POR:
raynor O.
junio 14, 2020
liked the idea but colour was to dark for me
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Raynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Honeygirl G.
junio 14, 2020
not happy
PUBLICADO POR:
Honeygirl G.
junio 14, 2020
My hair did not turn the way it should be.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Honeygirl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karmarie M.
junio 14, 2020
Left a red-ish color
PUBLICADO POR:
Karmarie M.
junio 14, 2020
Gray coverage wasn't 100% and the color had a weird red tone to it.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Karmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aksana S.
junio 14, 2020
Falsche Farbe /Schlechte Service
PUBLICADO POR:
Aksana S.
junio 14, 2020
Bin mit Kundenservice sehr unzufrieden, keine Rückerstattung wegen falsche Haarfarbe, keine Rückmeldung trotz mehrerer Email und Telefonate.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aksana S.- Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Gail S.
junio 14, 2020
I am a licensed hairstylist but loved the picture of the pearlized copper
PUBLICADO POR:
Gail S.
junio 14, 2020
I loved the color this was supposed to be. I loved the way the system was set up and the directions. It started out too dark, made my hair feel strawlike, but this is old lady hair I am dealing with. The color faded quickly at the roots but left my ends dark. I will have to work at getting it back to where it was before I used it. Also as it faded it looked ash, seriously ashy, which isn't copper even pearlized copper it is just dull ashy brown hair. I do not want to continue receiving, I have tried to call and cancel as it was auto deducted from my paypal. I was glad to try it out, but not something I want to continue. Thank you.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Gail - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katie P.
junio 14, 2020
Made my roots brassy
PUBLICADO POR:
Katie P.
junio 14, 2020
Hair is destroyer hoping salon can fix it once they reopen. Wish I’d never tampered with it!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Katie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Judy W.
junio 14, 2020
gray coverage
PUBLICADO POR:
Judy W.
junio 14, 2020
Good afternoon:
The product covered my gray hair a bit better than box color. However, the coverage was not that great. It helped camouflage the gray somewhat better.
Thank you.
Regards,
JW
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Judy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicola M.
junio 14, 2020
Not worth it
PUBLICADO POR:
Nicola M.
junio 14, 2020
I was really excited to receive my colour and was looking to achieve a light ash blonde root. The colour was not what i requested and made my hair even more golden. I would have saved money by getting a box dye from the shop as this was the same result. If you want to save money go to you chemist and buy dye or just go to a hair dresser.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Nicola M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lacy C.
junio 14, 2020
Loved the color, not the fade!
PUBLICADO POR:
Lacy C.
junio 14, 2020
I chose a color and the stylist adjusted the color, so I went with their suggestion. I actually LOVED the color after I immediately colored my hair. It lasted about two weeks and then lightened so much it was maddening!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Lacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison S.
junio 14, 2020
Just not working
PUBLICADO POR:
Allison S.
junio 14, 2020
Sorry but the formula is not lifting my root and as a result my hair is a medium dark brown. I can no longer continue using your brand. Please cancel and confirm any future orders
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Allison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
MILDREY E.
junio 14, 2020
I ordered one color and the result was another
PUBLICADO POR:
MILDREY E.
junio 14, 2020
My order was about blue tone and when I used it my hair turn on some clear brown or chestnut. My nature color is black and never ever I wanted a brown or chestnut color because i don't like it.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
MIldrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa P.
junio 14, 2020
Way different than expected
PUBLICADO POR:
Melissa P.
junio 14, 2020
My hair came out WAY too dark. It seems nearly black. My natural color is light brown to dark blonde. I was sent a shade of dark brown. This was definitely not what I was expecting when I normally dye it a light copper mahogany. Now I need to figure out how to fix it. I was looking more for a light shade of copper red blonde. I am hoping in a few weeks that the color will fade some.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Myllette P.
junio 13, 2020
Does not work
PUBLICADO POR:
Myllette P.
junio 13, 2020
am not pleased with the color and would like to cancel my entire subscription/membership.
I notified someone last week about returning the kit because the color did not change. I also am requesting a refund for cancellation of membership. I have since not received a reply
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Myllette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Pamela C.
junio 13, 2020
Bad
PUBLICADO POR:
Pamela C.
junio 13, 2020
Bad, bad cancel my account!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie S.
junio 13, 2020
Poor
PUBLICADO POR:
Stephanie S.
junio 13, 2020
Very unhappy with every aspect of this product and company. Buyer beware. It make take you two weeks to receive this subpar hair color. ( If at all). I was given a "credit" for a shipment that never arrived and then OOPS! They forgot to add the credit. If you like dealing with snarky customer service emails and headaches, this is the company for you!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Annie J.
junio 13, 2020
pas très efficace.
PUBLICADO POR:
Annie J.
junio 13, 2020
commandée le 12 et appliquée le 16 mai , nous sommes le 13 juin mes racines commencent à réapparaitre . Suis très déçue. Une teinture doit se réaliser tous les trois mois environ non? sous peine d'abimer les cheveux.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annie J. - Merci pour vos commentaires. Nous vous avons contacté par e-mail afin de vous renseigner au mieux concernant la fréquence de vos colorations. Veuillez vérifier vos emails pour plus d'informations.
PUBLICADO POR:
Laura H.
junio 13, 2020
I like the color.
PUBLICADO POR:
Laura H.
junio 13, 2020
Not overly noticeable. Kind of subtle which was nice except the red tone turned my scalp part read for days. Kind of embarrassing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We are so thrilled to see that you liked the color; however, we’re truly sorry that our color stained your scalp after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica K.
junio 13, 2020
A little disappointed.
PUBLICADO POR:
Jessica K.
junio 13, 2020
I ordered a custom color kit and wrote so many notes and attached pictures of the exact color I wanted to have my hair. I didn’t receive any guidance, advice, or any concern from the colorist assigned to me, and the mixture seemed way too generic, not realizing my concerns at all. I followed all of the instructions provided, but the overall application was just patchy and didn’t cover all of the brassy and coppery colors, and actually added too much gold in my hair. I want to like this color so bad because it was supposed to be customized for me but I just can’t feel happy with it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon M.
junio 13, 2020
WORST CUSTOMER SERVICE EVER!!!
PUBLICADO POR:
Sharon M.
junio 13, 2020
I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruth L.
junio 13, 2020
Not happy
PUBLICADO POR:
Ruth L.
junio 13, 2020
I just dyed my hair today 6/13/20 and already getting another shipment
I want more red in it that I can see whether I’m in the house or in the sun
I don’t like this color at all
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Farrah A.
junio 13, 2020
It’s not the same color as last time
PUBLICADO POR:
Farrah A.
junio 13, 2020
I liked the last color. I didn’t complain. I thought I would get the same color again. What I received is brown. It’s about 3 shades darker than what I had previously. What happened? This is not what I wanted.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Farrah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim G.
junio 12, 2020
Wrong color
PUBLICADO POR:
Kim G.
junio 12, 2020
Way too dark, colorist changed it on me
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
H.L 2020
junio 12, 2020
Wrong
PUBLICADO POR:
H.L 2020
junio 12, 2020
My review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
H.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea R.
junio 12, 2020
Unsatisfactory
PUBLICADO POR:
Andrea R.
junio 12, 2020
It did not turn out the color I expected
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Elissa
junio 12, 2020
Order never delivered
PUBLICADO POR:
Elissa
junio 12, 2020
I Never received my order.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Elissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eva S.
junio 12, 2020
Farbe passt überhaupt nicht
PUBLICADO POR:
Eva S.
junio 12, 2020
Ich habe zur genaueren Farbberstimmung ein aktuelles Bild hochgeladen. Mein Grauanteil ist 100% am Ansatz. So habe ich ausgewählt. Jetzt habe ich die Farbe nach eurer Anweisung aufgetragen und es sieht schrecklich aus. Ich werde weiterhin meinem Frisör vertrauen
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Eva S. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir freuen uns schon darauf, die Grauabdeckung Ihrer individuellen Haarfarbe anzupassen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Dr. Inge L. B.
junio 12, 2020
Farbresultat sehr gut, aber.....
PUBLICADO POR:
Dr. Inge L. B.
junio 12, 2020
Als ich meine neue Farbe gemischt hatte, habe ich tatsächlich überlegt, ob ich mir das auf meine Haare tue: Der Ammoniak- Gestank war so heftig, dass mir die Augen und die Nasenschleimhäute brannten. Mit dem Farbresultat bin ich sehr zufrieden und Gottseidank hat diese stinkende Lösung mein Haar nicht angegriffen. Ich werde allerdings demnächst meine Haarfarbe wieder wie gewohnt zu einem günstigeren Preis und mit angenehmem Geruch in der Drogerie kaufen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Dr. Inge L. B. - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Chantel L.
junio 12, 2020
Easy to do but color is no good!
PUBLICADO POR:
Chantel L.
junio 12, 2020
So the kit came packaged nicely. It was very easy to do. However, after coloring my hair I noticed no gold undertones in which I requested when making the formula (which was dark brown with golden tones) Lastly, the color started really fading in about 3 weeks and has more of a reddish tint. My hair almost looks like it did before I colored it. I only tried this because of quarantine and everything being closed and I definitely wont use it again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Chantel- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
junio 12, 2020
Not at all the color requested.
PUBLICADO POR:
Sandra B.
junio 12, 2020
I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cynthia P.
junio 12, 2020
Incomplete order
PUBLICADO POR:
Cynthia P.
junio 12, 2020
When I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken?
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jovettee B.
junio 12, 2020
Disatisfy
PUBLICADO POR:
Jovettee B.
junio 12, 2020
The color did not last a all so upsetting only covered my grays for a week or less
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jovettee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Emy H.
junio 12, 2020
Not so great
PUBLICADO POR:
Emy H.
junio 12, 2020
Although I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Emy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim J.
junio 12, 2020
Average Provider at Best
PUBLICADO POR:
Kim J.
junio 12, 2020
Quarantine times call for home hair color. I am usually a salon goer and trust the professionals who have honed their craft but have had to turn to home color during quarantine. I saw esalon on Instagram and decided to try it out. The product was fine but faded fast. I wish the turnaround time for shipping was as fast as the color fade! During normal shipping conditions, be prepared to wait a LONG time (1.5-2 weeks) for a reorder of the exact same product I had ordered originally. While I still plan on coloring my hair from home, I will not be a returning customer.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Laura B.
junio 12, 2020
Product good! Color not what I expected!
PUBLICADO POR:
Laura B.
junio 12, 2020
The product itself is great but man its overly coopery. I feel like my hair is closer to orange than bloodish-red
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lyndsey B.
junio 12, 2020
Still have roots but now a different colour!
PUBLICADO POR:
Lyndsey B.
junio 12, 2020
Not the colour I expected.It hasn’t blended with my hair at all and still have roots but in a different colour!This is exactly the reason I avoided a store bought colour and for the price paid I expected a better result.
Not worth the money and I won’t be buying again.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Lyndsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Nancy F.
junio 12, 2020
Change hair color
PUBLICADO POR:
Nancy F.
junio 12, 2020
I wanted o play on my grays so I picked the purple pearl which was a beautiful gray with a hint of lilac and you gave me mostly dark brown, red and purple mix. I don’t see how I can contact my colorist so I’m writing it here. Send an email with no response to the issue. Tell me how I can contact you. Please
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lucille L.
junio 11, 2020
Product not received
PUBLICADO POR:
Lucille L.
junio 11, 2020
I cannot give a good rating because I have not received my order yet.
On May 29th, Sprintstar sent me an email indicating that I refused my order. This is so false. I was home all day and no one had never been here.
I called the delivery company and had left a message with the receptionist to have some one call me. She took my phone number and told me that some one will call me back. As of today, I have not received any calls.
Please review this situation and let me know how to proceed.
Thank you
Sincerely,
Lucille Lanteigne
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lucille- We’re truly sorry that your color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Katherine D.
junio 11, 2020
Shipment
PUBLICADO POR:
Katherine D.
junio 11, 2020
Not sure why my shipment has not arrived, ordered on the 6/2 today is the 11th. Never happened before.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa R.
junio 11, 2020
color
PUBLICADO POR:
Melissa R.
junio 11, 2020
think my color needs to be adjusted a bit
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Geena P.
junio 11, 2020
Color doesn’t stick
PUBLICADO POR:
Geena P.
junio 11, 2020
The quiz method is not very accurate. I mentioned my hair turns extremely red orange or brassy when I color it. And of coarse my hair turned orange. The whole process was very messy and drippy. I colored my hair using the bottle method. Unfortunately I live at high elevation so both of the bottle lids were cracked upon arrival causing a lot of the product to be wasted. Esalon was kind enough to send a new color. I recolored my hair following their instructions but the color did not stick. Overall I would never use esalon to color my hair and I do not recommend them. I know have to pay to have my hair color corrected at an actual salon
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Geena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah V.
junio 11, 2020
Mauvaise couleur
PUBLICADO POR:
Sarah V.
junio 11, 2020
Ayant l'habitude de faire des couleurs de ton rouge, je suis très déçu de recevoir du marron. Cela ne correspond pas du tout à ma demande.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sarah V. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Kimberly K.
junio 11, 2020
Expected more noticeable change
PUBLICADO POR:
Kimberly K.
junio 11, 2020
This was the first time I colored my hair myself. I've gotten my hair colored before at a salon so I knew basically what I wanted to do but I was still nervous! The directions were easy to follow and videos were helpful.
However, I wasn't very excited about the end results. I didn't notice much of a change in my hair color. Natural hair color is light to medium brown and the color I ordered was medium brown (intense pearl). I was expecting more of the violet color to come through, which I didn't see and even overall the brown didn't seem to get any darker. I know it's hard to see from the small color swatch they put online, but it really felt like my natural color was just matched, and I notice some color change if I was outside in the sun. Perhaps part user error, but I felt like I explained what results I was hoping for, and even sent in photos of my natural color. I like the fact that there is a real person creating a custom color for me, but I was disappointed with the end results. The final color was fine, it just wasn't really what I wanted, I was looking for more of a change. I'm going to adjust my colors and try again, hoping for better results this time around.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paula D.
junio 11, 2020
Colour too dark
PUBLICADO POR:
Paula D.
junio 11, 2020
The colour was much darker than I had asked for. I wanted a light base colour but a bright copper and it turned out much darker
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Paula- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kay B.
junio 11, 2020
Disappointing
PUBLICADO POR:
Kay B.
junio 11, 2020
This was my second time using eSalon. The first time everything was perfect. This time....not so much. I placed the order on a Thursday and for a week the message on the site stated "your stylist is working on your color". After a week I received the "your order has shipped" however when I checked the tracking info it just stated that the package was on the way to a shipping facility. I recognize that shipping is delayed currently due to the virus and this may not have totally been your delay.
When the package arrived I opened it to find that it was missing the shampoo, conditioner, and - most importantly- the brush. Had I not waited so long to receive the color I would have returned it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kay- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ellen S.
junio 11, 2020
Not bad
PUBLICADO POR:
Ellen S.
junio 11, 2020
I find it very easy to do but find it does not cover grey as much as salon products do. I also though the touch up spray came with every order.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Ellen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Judy B
junio 11, 2020
Not a good color match
PUBLICADO POR:
Judy B
junio 11, 2020
I intentionally gave you the brand name and number of the product I was using that was the color I like on my hair. What you send me was lacking in the red coloring of the Auburn. So the color you sent is really more brown than Auburn on my hair. My hair is more dry since I use this product. Rather disappointed. Will have to consider if I want to order again. I will wait and see how long this lasts.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Elizabeth C.
junio 11, 2020
Ginger orange 😞
PUBLICADO POR:
Elizabeth C.
junio 11, 2020
Unfortunately my hair came out gingery orange, I was very disappointed and upset that I put a box set over it darker which I don’t line but it was soo finery orange, I have enclosed a photo to show you in my account, it ended up far worse than it was. I don’t want to order anymore as my hair has been dyed too much in a short space of time. My hair did feel nice though but I’am soo upset .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Marianne G.
junio 11, 2020
Déçu
PUBLICADO POR:
Marianne G.
junio 11, 2020
La couleur sur mes racines a tenue 1 lavage je suis déçu et j'aimerais annulé mon abonnement , de plus votre coloration m'a abîme le cuir chevelu .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marianne G. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n'êtes pas satisfaite de votre expérience. Nous vous avons contacté par email afin de vous aider et de vous expliquer les prochaines étapes.
PUBLICADO POR:
Laura H.
junio 11, 2020
Color
PUBLICADO POR:
Laura H.
junio 11, 2020
Disappointed , they did not send the brush applicator and now I have to go buy one. It’s a very important tool even though I used the bottle.
Thank you
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Laura - We appreciate your feedback! Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion. Please let us know if there is anything else we can help with.
PUBLICADO POR:
Stefani F.
junio 11, 2020
The Worst Hair Color Ever
PUBLICADO POR:
Stefani F.
junio 11, 2020
I sent in my photo with my dark brown hair and said I would like to go slightly lightly..... I received my kit, followed the directions exactly and my hair came out BLACK.... the BLACKEST BLACK you have ever seen. Not impressed. My hair feels and looks very damaged. Have a appointment to have a professional fix this disaster.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stefani- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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