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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gail- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
O. Ann F.
julio 14, 2020
Brow vs Red
PUBLICADO POR:
O. Ann F.
julio 14, 2020
Ya'll don't read well. I told you I did not want mahogany so what did you send mahogany.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
O. Ann F- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anja B.
julio 14, 2020
Farbe hält nicht so lange wie gewöhnliche Farbe
PUBLICADO POR:
Anja B.
julio 14, 2020
Ich hätte mehr erwartet. Direkt abbestellt, für das Ergebnis ist es mir zu teuer. Ich kaufe lieber wieder “normale” Farbe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anja B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christine B.
julio 14, 2020
It wasn't what I was hoping for
PUBLICADO POR:
Christine B.
julio 14, 2020
It was ok just still a little to dark. I was hoping for something more along the lines of a rose gold color. My hair lightens naturally in the the summer that is why I wanted a lighter color mix.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Christine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Judith L.
julio 14, 2020
Vllir
PUBLICADO POR:
Judith L.
julio 14, 2020
Didnt like color at all. It was not what the hype it was given. Don't want to keep trying color change.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Judith- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Devon H.
julio 14, 2020
Dull
PUBLICADO POR:
Devon H.
julio 14, 2020
I just colored my hair and I could cry. Its terrible. I requested dark coppery blond. I wound up with a med-light ash brown. I see no copper and just a little gold. More green than gold though. My hair looks dull and dry. I followed all the directions. I've even added leave in conditioner to try to get some shine. It's seriously awful.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Devon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Connie H.
julio 14, 2020
Not Happy
PUBLICADO POR:
Connie H.
julio 14, 2020
Would love to give a good review but thats a moot point until I actually receive my order. Kinda hard to use a product that doesnt get delivered.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Connie - We’re truly sorry that our color has not had the chance to meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tina B.
julio 13, 2020
Color not strong enough this time
PUBLICADO POR:
Tina B.
julio 13, 2020
Hello. This time the color touch up was not strong. It is only week and a half in and I can see the grey again. It's not new growth. After a wash it's like it washed off.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lori G.
julio 13, 2020
Need a change
PUBLICADO POR:
Lori G.
julio 13, 2020
Please see previous comment
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lori- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheri S.
julio 13, 2020
Rude email
PUBLICADO POR:
Sheri S.
julio 13, 2020
When I complained about the color I received they told me theycouldn't lighten my hair as they didn't have the right product. I've use different hair colors in the past and it lightened my hair to the color I wanted.I will not order again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joann B
julio 13, 2020
IWrong Product
PUBLICADO POR:
Joann B
julio 13, 2020
This was the wrong color for me after a couple of days my hair was dry after I use natural products make it manageable. I was looking forward to this new look maybe your company need to make it easier to make the right color how about using a real live model for their color of skin or their color of choice Joann B.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joann B- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gloria K.
julio 13, 2020
Dried my Hair Out - Never Totally Covered the Gray
PUBLICADO POR:
Gloria K.
julio 13, 2020
Your product dried my hair out to the point it felt like straw. I used the product as directed and only colored my roots, so it's not like I colored my whole head every time. It also never truly covered my gray around my temples. The only thing you got right was the color. That's it. I only realized how your product was drying out my hair during the long pandemic when my natural hair felt soft and not dried out. I just stopped my subscription. It will take a year or more to cut off all of the dried crispy hair. I switched to Olia by Garnier and the hair I just colored was soft and not dry, and the gray is TOTALLY covered. That's something I never got with your product. I'm upset that it will take a long time to fix the damage.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria A.
julio 13, 2020
Root touch up
PUBLICADO POR:
Maria A.
julio 13, 2020
My roots always end up 2 shades lighter and I’m unable to edit the color through the link .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Stephanie C.
julio 13, 2020
Still red
PUBLICADO POR:
Stephanie C.
julio 13, 2020
after multiple attempts STILL RED! now off to a salon to correct
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lydia M.
julio 13, 2020
Custom color
PUBLICADO POR:
Lydia M.
julio 13, 2020
Previous color sets were perfect but this last one color much darker than before
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lydia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Patty S.
julio 13, 2020
Love the color!
PUBLICADO POR:
Patty S.
julio 13, 2020
I love the color, but didn’t cover grey as it is stated on their website.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Patty- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dylan T.
julio 13, 2020
Migraine for 2 days
PUBLICADO POR:
Dylan T.
julio 13, 2020
The color is fine. The process was messy. Had a debilitating migraine for 2 days after the coloring due to the extremely potent fumes.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dylan- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Wendy M.
julio 13, 2020
Color-Grey Coverage Unacceptabke
PUBLICADO POR:
Wendy M.
julio 13, 2020
Need to further discuss before further shipments.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Wendy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shanamae M.
julio 13, 2020
A Little Disappointed
PUBLICADO POR:
Shanamae M.
julio 13, 2020
I am fairly new to eSalon and have been pleased with your products. However, the recent purchase I received did not include 2 pairs of reusable gloves and it also did not come with the shampoo and conditioner the kit should include. This is the reason for my 2 start rating. I do love the coverage your product delivers however, it is vital to include everything in the kit your customers are paying for. I would like to continue services with you but, wanted to point out the missing items from my kit. Thank you and I know you will continue to provide excellent service and products to your paying customers.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shanamae- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lydia H.
julio 13, 2020
Changes in formula?
PUBLICADO POR:
Lydia H.
julio 13, 2020
I'm fairly disappointed with my color this time around. I wanted golden blonde and instead still have very red, nearly orangeish hair. It's not an ugly color, just not what I wanted. Also, it seems like the developer was different. It was thicker and my hair definitely smelled like it had been colored, which before, it never did, one of the things I liked the most about esalon over the years, the lack of that chemical smell. I hope this review isn't public, because that isn't my intention. Hopefully this is set to y'all receiving it privately, and if that's not the case I would prefer it to be deleted because I am still a very loyal customer and wouldn't want this to reflect my overall positive experiences.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lydia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Stephanie P.
julio 13, 2020
Not for me, too light
PUBLICADO POR:
Stephanie P.
julio 13, 2020
Too light almost white!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria C.
julio 13, 2020
Items missing.
PUBLICADO POR:
Maria C.
julio 13, 2020
I only recently opened this box as I’ve been in quarantine. When I did, there was only 1 pair of gloves instead of 2. There was no shampoo or conditioner. For what I am paying I don’t feel this is acceptable. I like the color itself but it’s not too much different from my last brand. I’ve cancelled my subscription. Thank you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Madeline G.
julio 13, 2020
Turned my hair yellow/orange
PUBLICADO POR:
Madeline G.
julio 13, 2020
Turned my hair yellow and orange. It’s definitely not ash.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Madeline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Lisa M.
julio 13, 2020
NOT IMPRESSED
PUBLICADO POR:
Lisa M.
julio 13, 2020
still have not received my hair colour, however the company has already tried to bill me for a subsequent order. Would kindly like to try the first order in order to ensure I would like a second!!!!!!!!!!! This is BS considering the timeline. Broaching on 2 months... honeslty!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We’re truly sorry that our color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
PUBLICADO POR:
Angelique B
julio 12, 2020
La teinture tient et 5 jours après les cheveux blanc reviennent.
PUBLICADO POR:
Angelique B
julio 12, 2020
La teinture tient bien .mais après 5 jours de couleur .je me fais un chanpooing et les cheveux blanc reaparesse.sa reste pas longtemps sur mes cheveux .shampooing colorer.je me fais.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Paula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jamie D.
julio 12, 2020
Wrong color
PUBLICADO POR:
Jamie D.
julio 12, 2020
Color made hair lite red. Never been a redhead,!@didntlke pls refund dont want any more products.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maryann W.
julio 12, 2020
Didn't last
PUBLICADO POR:
Maryann W.
julio 12, 2020
I was very disappointed with my last color. In the past, the color has covered my grays beautifully for 8-10 weeks.
This time the color was too dark for the first week, great the 2nd week and then the grays started to show at my temples. I only wash my hair every 2 days and always use a color safe shampoo, so this was very unexpected. Now my hair is so very faded and gray again. It made me feel like I was given a nonpermanent color instead. I'm waiting to have my stylist color it again before my son's wedding, so looking for a better outcome.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ruby G.
julio 12, 2020
Don’t work
PUBLICADO POR:
Ruby G.
julio 12, 2020
The material used is so strong and the color don’t last long.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ruby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
carmen G.
julio 12, 2020
Too dark
PUBLICADO POR:
carmen G.
julio 12, 2020
I don’t think I Like it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan R.
julio 12, 2020
Not happy at all
PUBLICADO POR:
Susan R.
julio 12, 2020
My kit had no brush in it. Only one pair of gloves. And now my hair has essentially three different stripes of color. Very disappointed and I will be canceling.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cindi S.
julio 12, 2020
Never again
PUBLICADO POR:
Cindi S.
julio 12, 2020
The first shipment took 2 weeks to arrive. The 2 nd shipment got lost in shipping. And after i finally rec’d a replacement which I used tonight, IT IS THE WRONG COLOR I AM EMBARRASSED BY HOW IT LOOKS. NEVER AGAIN. I WANT MY MEMBERSHIP CANCELLED AND A FULL REFUND FOR THE WRONG COLOR. I HAVE VERY DARK HAIR AND YOU MIXED A COPPER ORANGE. I LOOK RIDICULOUS. SOMEONE NEEDS TO CALL ME TO RESOLVE THIS AT ONCE AT 917-443-9710. This company is sloppy and unreliable. I will infirm all of my friends using it that you cannot be trusted. And I have a meeting this week where I will now look ridiculous. NEVER AGAIN. EVER.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cindi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Angeline W.
julio 12, 2020
Dye
PUBLICADO POR:
Angeline W.
julio 12, 2020
I didn't turn out like I thought it was going to the first one or the second one, but that could just simply because they're not able to see my hair in person in order to figure and I want and maybe I'm doing something wrong I don't know for sure. I'm not blaming anybody it just is what it is, it's okay. Also it didn't last as long as I felt it should, but it's still a good quality and I will order it again when I need it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angeline- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Laura C.
julio 12, 2020
I didn’t like the color even though that is what I ask for.
PUBLICADO POR:
Laura C.
julio 12, 2020
I do not like the way my hair feels with the dye in my hair. It is no longer smooth and silky soft
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan T.
julio 11, 2020
Burned my scalp
PUBLICADO POR:
Susan T.
julio 11, 2020
Did not use this product after finding it burned my scalp.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susan - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Barbara C.
julio 11, 2020
too thick creme
PUBLICADO POR:
Barbara C.
julio 11, 2020
I did not like the new thicker creme. Had to keep shaking & it would come out in big blobs.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Barbara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela B.
julio 11, 2020
Terrible. Color changed without permission
PUBLICADO POR:
Angela B.
julio 11, 2020
Took my light Brown and took it to almost black. I hate it. It was not told to be not be changed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cathy B.
julio 11, 2020
Hair is dry and brittle
PUBLICADO POR:
Cathy B.
julio 11, 2020
First, when I set up my profile I stated I have very thick hair. The two sample size shampoo is nowhere near enough to wash out the dye.
In addition, my hair has been dry and brittle after 2 try’s with your product. Sorry it didn’t work. You need to put another step in with a glaze for conditioning colored hair or something. So, I’m cancelling my future orders.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Stephanie F.
julio 11, 2020
Color did not really take
PUBLICADO POR:
Stephanie F.
julio 11, 2020
Used this product 2 wks ago and it did not take as well as I thought. The greys are still visible and the color not as vibrant. I do see parts where the color took ,but not like I thought it would. Should have taken pic before I had my hair braided
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alison P.
julio 11, 2020
Catastrophe à domicile
PUBLICADO POR:
Alison P.
julio 11, 2020
Le jour J, je respecte scrupuleusement les consignes, et suis plutôt contente sur le coup de la couleur obtenue. Mais très rapidement (5 jour) le cendré disparaît pour laisser place à une chevelure dorée...qui s’est transformée 2 semaines après en un roux de feu ! Je précise que j’utilise pourtant des produits d’entretien de la couleur spécifique justement pour éviter cela. Terrible angoisse, je fuis le roux depuis toujours et ne sais pas comment rattraper une telle bavure. Je vais donc devoir payer un coiffeur professionnel pour rattraper cela et ne réinitialiserai plus jamais les couleurs à domicile : première et dernière fois. (De plus, je perds beaucoup de cheveux depuis la couleur, beaucoup plus que d’habitude, ils sont très fragilisés.)
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alison P. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour remédier à la situation. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider !
PUBLICADO POR:
Trish J.
julio 11, 2020
I asked to cancell my account..
PUBLICADO POR:
Trish J.
julio 11, 2020
please cancell my account. I asked before and still more was sent and I was charges again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Trish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amy W.
julio 11, 2020
Did not meet request
PUBLICADO POR:
Amy W.
julio 11, 2020
Color did not lighten my hair or cover gray as requested and it turned my brown hair red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leonor R.
julio 11, 2020
Did not work for me
PUBLICADO POR:
Leonor R.
julio 11, 2020
Please I don’t want to receive any of your products anymore , thank you
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leonor - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melissa C.
julio 11, 2020
Not at all the color I ordered
PUBLICADO POR:
Melissa C.
julio 11, 2020
I wish I could attach pictures. I ordered dark brown intense pearl. (Dark brown with purple) My hair is red! No hint of purple whatsoever! Super disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bethany S.
julio 10, 2020
Promises broken and color exceptionally lackluster
PUBLICADO POR:
Bethany S.
julio 10, 2020
When signing up for the service, I took a substantial amount of time to take the color quiz, upload photos and carefully choose a color based upon years of experience coloring my own hair and my personal preferences. A few days later, a color "specialist" called me to say that the color I had chosen would probably not work for me based on the photos I uploaded and suggested another. After speaking for awhile about what I specifically DID NOT want (brassy, yellowish, one dimensional color), I took her suggestion on another color. The package took a full two weeks to arrive. Even as someone who has colored my own hair for 10+ years, I found the instructions to be very sparse and generic. Additionally, my kit only included one set of gloves (instead of the two sets required) that were too small to use. One glove broke as I tried to squeeze my hand inside. Once my color processed, guess what i got? Yep, you guessed it - Brassy, Yellowish, single tone. I regret ever giving eSalon a shot. Honestly, I get better results from the Walmart brands.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bethany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Connie L.
julio 10, 2020
Whoops
PUBLICADO POR:
Connie L.
julio 10, 2020
There was no shampoo or conditioner in my last box
So does this mean I will get double shampoo and conditioner on the next order????
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Virginia B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jennifer G.
julio 10, 2020
I don't know why
PUBLICADO POR:
Jennifer G.
julio 10, 2020
This is really not covering my grays even by following step by step all the instructions.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tammy M.
julio 10, 2020
Color
PUBLICADO POR:
Tammy M.
julio 10, 2020
Not sure I care for color and not covering my gray roots as well as I expected.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tammy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Heather R.
julio 10, 2020
Not What I wanted
PUBLICADO POR:
Heather R.
julio 10, 2020
I was really disappointed in the formulation. I loved the color in the previous order. A week later I was at the salon and my stylist pointed out that my roots were lighter than my overall hair color. I reached out to have the formulation corrected, not only was the color not what I wanted, but I was charged additionally for adjusting the color for my roots. I am not too pleased for being overcharged and having color that is not remotely what I wanted. It looks terrible! I am not pleased. I will give eSalon one more shot to get it right.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heather R.- We truly appreciate your feedback! We’re so sorry to hear that you were not happy with the outcome of your color application and felt that our service did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pam L.
julio 10, 2020
Different from the last one
PUBLICADO POR:
Pam L.
julio 10, 2020
The color box you set the time before this was great. Was just the right color of blonde. This box made me a red head. When I asked about it your colorist said it was the same formula. Odd.
So, I was delighted with the one box and disappointed with this box.
If you cannot make me a blonde please cancel my subscription
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Pam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Katherine O.
julio 10, 2020
some very dark areas - ??
PUBLICADO POR:
Katherine O.
julio 10, 2020
This time I had some areas that were very dark - wide streaks. The only thing I did different was, before shampooing I added water and the rest of the dye and massaged it in for several minutes. I did that for a much shorter time the first time I used it. Not sure if this affected the color distribution.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sara S.
julio 10, 2020
too much warmth
PUBLICADO POR:
Sara S.
julio 10, 2020
every time we have adjusted the color or tried to correct the tone is has always been on the brassy/ warm side.. even when trying to revert back to a more natural ashy hue for me... haven't found a formula ive been happy with yet.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
SANDIE P.
julio 10, 2020
Missing product
PUBLICADO POR:
SANDIE P.
julio 10, 2020
I was late using this last order. I just opened it about an hour ago. States on the instruction book that there are two pair of gloves and there was only one. Step two says to take the classic shampoo and conditioner in the shower to wash your hair. NO classic shampoo and conditioner. First time this has ever happened. Not sure how I feel about the new formula her either. I put 2 stars up there and it automatically changed it to FOUR on my behalf.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Monica B.
julio 10, 2020
Easy to use but color is very brassy
PUBLICADO POR:
Monica B.
julio 10, 2020
The instructions and kit are easy to follow. Unfortunately my custom color turned out super brassy and I will need to try to figure out how to correct it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Monica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karine L.
julio 10, 2020
A COTE DE LA PLAQUE
PUBLICADO POR:
Karine L.
julio 10, 2020
1er envoi à côté de la plaque, pourtant j'avais envoyé des photos de ma couleur actuelle. Je suis très Brune froid, j'ai reçu un roux moche qui m'a coloré les racines d'une mocheté de dingue.
2ème envoi et après avoir insisté sur le foncé de ma couleur et que je détestais les tons chaud, j'ai reçu une couleur un peu plus foncée mais toujours dans le roux.
Bilan 2 couleurs appliquées à mes cheveux pour RIEN car j'ai du par 2 fois aller chez le coiffeur faire rectifier tout ça. NON CONCLUANT pour moi et mes cheveux se portent mieux sans e.salon.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karine L. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec votre coloration. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Brondie M.
julio 9, 2020
First try
PUBLICADO POR:
Brondie M.
julio 9, 2020
Hi esalon - I liked your concept, and I liked the individualised approach.
I did not like the massive amount of over packaging.
Also my bright red root colour has gone ginger, which is awful for my skin. I will maybe try once more to see if I can get it right.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Brondie M. - Thank you for feedback. We are sorry to hear that you were not happy with your custom hair color. Our Color Team will reach out to you shortly. Thank you for your patience
PUBLICADO POR:
Béatrice D.
julio 9, 2020
Couleur ravissante
PUBLICADO POR:
Béatrice D.
julio 9, 2020
Premier test, une coloration qui arrive dans un bel emballage, une couleur qui répond à mes attentes, mais qui ne couvre pas totalement mes cheveux blancs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Béatrice D. - Merci beaucoup pour vos commentaires ! Nous sommes désolés d'apprendre que votre coloration n'ait pas répondue à toutes vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction ! Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Donna B.
julio 9, 2020
Color was off
PUBLICADO POR:
Donna B.
julio 9, 2020
The color was all wrong
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Donna B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary F.
julio 9, 2020
Very disappointed
PUBLICADO POR:
Mary F.
julio 9, 2020
I dont know why the color is not taking. My gray hair is Very Stubborn! You can still see Bunches of gray hair and on the crown of my head the gray is not covering up at All. Very disappointed in the product. I am asking what should I change? Do y'all have any suggestions?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mary F. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ingrid S.
julio 9, 2020
Disaster
PUBLICADO POR:
Ingrid S.
julio 9, 2020
I followed the directions to a T and ended up with flat black hair where my precious highlights were and very little coverage on my roots and grays. It is so upsetting! I ordered medium brown and the color is not even close to the picture I selected
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ingrid S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sandy W.
julio 9, 2020
I want to cancel this subscription
PUBLICADO POR:
sandy W.
julio 9, 2020
I am just not impressed. I eventually like the color but could go to the salon for a not that much more money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cj71
julio 9, 2020
Tricky end process
PUBLICADO POR:
Cj71
julio 9, 2020
So, I hated the end of the process where it said - get in the shower, tip your head back and put the rest of the dye on your head, And massage in. Very tricky to do and when I opened my eyes after the allotted time I had dye all down my body and it had irreparably dyed the grout in the shower. Will be going back to the salon unfortunately. Also colour is darker than I was expecting.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Cj71- We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Avery W.
julio 9, 2020
worst thing ever
PUBLICADO POR:
Avery W.
julio 9, 2020
nothing like I wanted or asked for. my hair is now basically brown instead of red. I even attached photos with my color order to make sure I got RED dye not anything else. don't know if I'll be ordering again cause it was a total waste of money and I now have to go buy other hair dye just to fix my hair.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Avery - We are so sorry to hear our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana K.
julio 9, 2020
Falsche Farbe
PUBLICADO POR:
Diana K.
julio 9, 2020
Ich wollte die Farbe wie auf euer Werbebild.und was habt ihr mir geschickt schwarz. Bin sehr unzufrieden.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Diana K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Rosanne T.
julio 9, 2020
Too Dark
PUBLICADO POR:
Rosanne T.
julio 9, 2020
Not happy with last color. I wanted a deeper warm reddish brown. Last color removed all the warm shades. I’m left with Dark Brown. Not Happy!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Rosanne T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
rebecca T.
julio 8, 2020
a mess
PUBLICADO POR:
rebecca T.
julio 8, 2020
My hair color turned almost black looks horrible
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
rebecca T. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice C.
julio 8, 2020
Drippy stuff
PUBLICADO POR:
Janice C.
julio 8, 2020
Thanks but no thanks to drippy stuff that gets all over everything. Don't send future materials.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janice C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy V.
julio 8, 2020
Not enough gray coverage
PUBLICADO POR:
Amy V.
julio 8, 2020
My hair turned reddish/orange and all gray still there :(
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amy V. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth C.
julio 8, 2020
Darker
PUBLICADO POR:
Elizabeth C.
julio 8, 2020
For some reason the color seemed darker this time. Not as good of a match.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Elizabeth C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Katya T.
julio 8, 2020
Never received the order - please cancel subscription
PUBLICADO POR:
Katya T.
julio 8, 2020
Didn’t receive the order please refund and cancel
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katya T. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, it appears that your order may have been delivered after your message was sent to us. Please keep your eyes out for an email from us, we will be reaching out to you shortly.
PUBLICADO POR:
Tara H.
julio 8, 2020
It's canceled!
PUBLICADO POR:
Tara H.
julio 8, 2020
I wanted to change color and was unable too. So now, I have the kit sitting on my counter top. I do not understand why I cannot alter/change my color with out consulting someone! Ultimately I am the one wearing the color and the only one PAYING for the color!! This is why I canceled my subscription. If I wanted to consult someone, I would goto a professional stylists.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Angela B.
julio 8, 2020
colour
PUBLICADO POR:
Angela B.
julio 8, 2020
the colouring didn't cover my grey for more than week and the colour was nothing like ask for I ask for ash blonde
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Angela B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tamara F.
julio 8, 2020
Orange hair
PUBLICADO POR:
Tamara F.
julio 8, 2020
I specifically said I do not want orange or red hair. Its bright orange
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandy B.
julio 8, 2020
Change in formula
PUBLICADO POR:
Sandy B.
julio 8, 2020
I have had a wonderful experience with your custom hair color for two years. This time however, the kit said the formula had changed. I proceeded to follow the directions exactly as I always do. I had reddish color around the roots mostly around the crown of my head. It is very noticeable and I was not happy with the results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara C.
julio 8, 2020
Horrible
PUBLICADO POR:
Barbara C.
julio 8, 2020
Didn't cover gray. Horrible color. Very unhappy. Better off with the drugstore
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Suzanne P.
julio 8, 2020
Disappointing
PUBLICADO POR:
Suzanne P.
julio 8, 2020
While
The color seemed good going on, the grey coverage was not great and the grey quickly showed again. Also, it left my hair extremely dry. Drier than any other product I’ve used. Giving it one more try “, but if it is the same, will stop using.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Suzanne P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
loretta K.
julio 8, 2020
Too dark
PUBLICADO POR:
loretta K.
julio 8, 2020
Color to dark and looks dull no shine looks dark blonde I'm strawberry blonde the blonde wasn't light enough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Loretta- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda B.
julio 8, 2020
Bad Apple in the bunch.
PUBLICADO POR:
Amanda B.
julio 8, 2020
Color was not what I had ordered. No Mahogany came through, just a golden brunette. This is my 6th box, all others have been great. But don’t appreciate customer service telling me the way I color my hair is the reason the shade was wrong. It simply was missing the Mahogany.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Amanda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
yolanda G.
julio 8, 2020
It burns!
PUBLICADO POR:
yolanda G.
julio 8, 2020
It burns, my scalp was on fire, please cancel, very unhappy, to much copper made my red hair look dead!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
yolanda G. -Thank you for your feedback! We apologize for any discomfort during your color application and sorry to hear that you were not happy with the outcome you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jessica C.
julio 8, 2020
Color was not what I thought it was
PUBLICADO POR:
Jessica C.
julio 8, 2020
The color I received came out red-ish brown. My current color is very blonde. Overall it darkened my hair quite a bit which was not my goal.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sadie
julio 8, 2020
Horrible experience
PUBLICADO POR:
Sadie
julio 8, 2020
I place my order June 4th paid to have it rushed and after the 12 days I still had not received anything so I emailed, I was told it could take up to July 1st even though that is not what the website says so I waited and emailed again on the 30th of june as nothing had made any progress, they shipped another one and I just received it today and followed the directions to a tee currently my roots are orange, my mids and ends are dark brown now... far from dark blonde (cool beige). So unimpressed with the whole experience and will not be using this service/products again...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sadie - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived and that you were not happy with the outcome you expected with the replacement color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Connie B.
julio 8, 2020
Nothing like I requested - horrible color
PUBLICADO POR:
Connie B.
julio 8, 2020
I requested a strawberry blonde color. After using my custom color that was sent to me, I have horrible mousey brown hair. I absolutely hate it. It is dull and boring and doesn't go with my skin tone. I am truely disappointed in this product.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Connie B. We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
ariana S.
julio 8, 2020
Didn’t last four days
PUBLICADO POR:
ariana S.
julio 8, 2020
This product was vibrant and easy to use. The only issue is that the color left my hair in a few days, four to be exact. The dye didn’t last a week and was useless for covering my gray hair.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
ariana S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
nurit N.
julio 7, 2020
Never recirved the profuct
PUBLICADO POR:
nurit N.
julio 7, 2020
I never received the product I paid for it I tracked it and it never left United States
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
nurit N. - Thank you for reaching out to us here at eSalon! Upon reviewing your account, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with.
PUBLICADO POR:
Suzanne B.
julio 7, 2020
Just awful
PUBLICADO POR:
Suzanne B.
julio 7, 2020
I asked for a colour do I could go grey eventually. I got was a light red. Now my hair is a wushu washy colour. Never again
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Suzanne B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle J.
julio 7, 2020
Didn’t color my gray
PUBLICADO POR:
Michelle J.
julio 7, 2020
Still had the gray
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michelle J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process!
PUBLICADO POR:
jo B.
julio 7, 2020
A little disappointed
PUBLICADO POR:
jo B.
julio 7, 2020
Colred as usual and added water to remaining color in bottle and shook it up. Surprise....first water came out of bottle and 1/3 of color at bottom stayed stuck in there. Unscrewed lid and tried to poor on hair when a big gel like blob came out into hair. I tried to work it in the remaining hair. Didnt work so well. Hair not as good as before Color or texture. Never had this problem before with any haircolor.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
jo B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be and that you were disappointed by the texture of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Margaret D.
julio 7, 2020
No clips included
PUBLICADO POR:
Margaret D.
julio 7, 2020
Please cancel my account. I will be returning your order. Already informed your Customer Service rep.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Margaret D. Thank you for your feedback. We apologize for the unsatisfactory experience you have had with us. We're always looking to improve our service and products, and truly value everything our clients say. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Moriah G.
julio 7, 2020
Good
PUBLICADO POR:
Moriah G.
julio 7, 2020
I liked the rich color that this set offers. However, I noticed that the color started fading after a few weeks!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Moriah G. - We appreciate your feedback here at eSalon, and we’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mariana P.
julio 7, 2020
pas ce que j'attendais
PUBLICADO POR:
Mariana P.
julio 7, 2020
Merci de m'envoyer le produit mais ça ne pas ce que j'attendais. Je n'aime pas la couleur et la peau de ma tête ne accepte pas.
Je ne souhaite pas recevoir pour la future se produit. Merci.
Bonne continuation.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mariana P. - Merci de nous avoir contactés. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre coloration. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Veuillez vérifier vos e-mails, nous espérons pouvoir vous aider !
PUBLICADO POR:
Jordan D.
julio 7, 2020
Orange
PUBLICADO POR:
Jordan D.
julio 7, 2020
My hair is naturally dark blonde and I was supposed to get medium blonde color. My hair is no blonder after the color but is very orange now (even after use of the toner).
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jordan D. - We appreciate your feedback here at eSalon, and we are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Eve B.
julio 7, 2020
really disappointing
PUBLICADO POR:
Eve B.
julio 7, 2020
I bought this for the second time first time was fine but this time followed the instructions by the letter and my roots are now fluorescent orange and my lengths have barely changed colour. Looks so bad I have had to go to the drug store and dye it brown so I can go outside without feeling awful.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eve B. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LEIGH M.
julio 7, 2020
Color review
PUBLICADO POR:
LEIGH M.
julio 7, 2020
This past formula was too dark. I’m still looking for a light auburn. This is red but darker than id like. Can we take a bit of brown out? The one before this was the closest to my color. I didn’t leave that formula in for the whole 30 minutes so it was a bit lighter.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
LEIGH M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janet W.
julio 7, 2020
Not what I expected
PUBLICADO POR:
Janet W.
julio 7, 2020
Good things first:
It covered the grays. Didn't dry out my hair. Didn't stink too bad. I liked the stain guard, although there needs to be more of it (I tend to get color in my ears and down my neck). Loved the stain remover towelette. And the gloves actually fit.
Now the bad stuff:
The color was NOT what I wanted at all. I specifically asked for a strawberry or sandy blonde, and got light auburn. The print on the instructions is too small to read without my glasses. The included shampoo and conditioner dried out my hair way too much, although the texture had been fine after rinsing and before shampooing. I had to use my own conditioner extra. And rinsing in the shower made a hellacious MESS. Next time I will rinse in the sink....if there is a next time.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Janet W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet up to your expectations, however we are pleased to know that you are satisfied with the grey coverage and all the extras that you received with your color kit. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Theresa S.
julio 7, 2020
Last order
PUBLICADO POR:
Theresa S.
julio 7, 2020
The first time I used your product it was lovely. The last recent use I didn’t enjoy. The product was not comparable to the first coloring. The product wasn’t as smooth& thick & the strong smell of ammonia was very irritable & undesirable.
Sorry I’ve been harsh but I can’t continue to order this item with these conditions.
Sincerely
Theresa Solomon
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Theresa S. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details!
PUBLICADO POR:
Kimberly W.
julio 7, 2020
not dark enough and fades faster than salon
PUBLICADO POR:
Kimberly W.
julio 7, 2020
not dark enough and fades faster than salon, but its hard to find any other Demi permanent
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kimberly W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Loretta H.
julio 7, 2020
Not really happy with color
PUBLICADO POR:
Loretta H.
julio 7, 2020
The color made my hair feel dry and my hair had no luster or shine. It had a very flat matte appearance to it. The value of the color was not not pretty. It made my hair look like it was colored and that was not an attractive look. It made my hair feel like it was over processed and my hair tangled easily so brushing that out caused breakage. I was really disappointed. The shampoo and conditioner did not seem to make my hair soft or feel like it usually does after application of a conditioner product. I did not use the left over products after the initial use because of how my hair looked and felt after the initial use.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Loretta H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Alison G.
julio 6, 2020
Product never arrived
PUBLICADO POR:
Alison G.
julio 6, 2020
My first order arrived after over 3 weeks, which although irritating was manageable. My second order was the same. My most recent order has been over a month and still hasn't arrived. I've been given a refund with no hassle, but I am disappointed that i cant use the product as I found the quality to be excellent.
What's the point of a subscription model of business if you can't use a reliable delivery service?
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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