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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bridget- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret H.
julio 30, 2020
I've been using your color for seven years.
PUBLICADO POR:
Margaret H.
julio 30, 2020
I've always been very happy with the results until the last coloring, which damaged my hair. I also notice that you changed the conditioner which seems to make a huge difference in the softness of the colored hair. Not sure if this was what made the difference but there was noticeable damage. Is there any way to bring back the old shampoo and conditioner or can I purchase it?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Margaret - We’re truly sorry that our conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen H.
julio 30, 2020
Want my money back please
PUBLICADO POR:
Karen H.
julio 30, 2020
I have very light blonde hair and my strand test color came out an orange/dark gold hue, so will NOT be using eSalon again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara L.
julio 29, 2020
Great color but terrible chemicals
PUBLICADO POR:
Sara L.
julio 29, 2020
I loved the color and communication from the stylist. The product also shipped quickly even though I didn't pay extra for them to expedite my order. The service was excellent. However, the chemicals were far more potent than any dye I've used before. My partner could smell the dye from multiple rooms away. My scalp felt like it was burning, and I had difficulty breathing. I couldn't open my eyes when I washed it out because they felt like they were burning. Of course all dyes have chemicals that are arguably toxic, and everyone's body reacts differently to different formulas. But I definitely can't use this dye again, and I'm hesitant to recommend it to others. Of course, you might have a completely different experience. I wish I could achieve this color without the pain and toxicity. I guess I'll have to try henna in the future!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha C.
julio 29, 2020
Never got it
PUBLICADO POR:
Samantha C.
julio 29, 2020
Never got the package.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Samantha - We are so sorry you did not receive your last Color! We want to make this right and will be reaching out to you shortly. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angela H.
julio 29, 2020
Never received
PUBLICADO POR:
Angela H.
julio 29, 2020
I never received this item. I go an email telling me to review it. When I went to file a claim for the missing product the link wasn’t working so now I am without.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Merquiades R.
julio 29, 2020
More red too much brown
PUBLICADO POR:
Merquiades R.
julio 29, 2020
Needs more red to much brown
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Merquiades - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly H.
julio 29, 2020
Awful Smell and Dried out my Hair
PUBLICADO POR:
Kelly H.
julio 29, 2020
The smell was horrible. My husband walked in to the bathroom and gagged. I almost couldn't breathe. There was just so, much chemical. During the coloring my hair felt stiff. I thought about washing it out, but waited the recommended 30-minutes. As I started massaging the product out of my hair, my hair began coming out and coating my hands. At one point I was just running my fingers through my hair and it was coming out. I washed and used conditioner. My hair is so dry and smells. It isn't shiny or healthy looking. Would definitely not recommend this product.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Kelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
PUBLICADO POR:
Karen B.
julio 29, 2020
Made my hair very dry
PUBLICADO POR:
Karen B.
julio 29, 2020
I used this hair color 2 times and found it made my hair very dry. I tried to cancel my account and found there was no way to do that on-line and also, no way to contact them to request it be removed. Hopefully they will read this review and cancel my account.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our color did not meet your expectations. However I can confirm your account has been turneds off as of July 2, 2020. We take our clients' feedback to heart and continue to improve our products each and every day. We hop,e to continue helping you find hair perfection!
PUBLICADO POR:
Rola A.
julio 29, 2020
I like it but it doesn’t cover gray hair more than 3 weeks
PUBLICADO POR:
Rola A.
julio 29, 2020
The color fades away after 3 weeks
I would really like a product to cover the gray hair for 6 weeks
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Rola - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Karen S.
julio 29, 2020
Like the color and gentleness but
PUBLICADO POR:
Karen S.
julio 29, 2020
I like the color and gentleness but it hasn't really taken on my stubborn greys around my hairline 😢
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tanja L.
julio 29, 2020
Ware nicht erhalten
PUBLICADO POR:
Tanja L.
julio 29, 2020
Vielleicht wäre die Farbe toll, aber ich habe die Ware leider nur bezahlt, aber nicht erhalten. Das Support-Kontaktformular lässt leider den Versand einer Reklamation nicht zu. Ich bin kolossal enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tanja L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Robin B.
julio 29, 2020
Not I expected
PUBLICADO POR:
Robin B.
julio 29, 2020
I have been told that I am dark blonde. I selected dark blonde (copper pearl,) thinking that it would be close to my hair color and would add a hint of red. It at least looked close to my hair color in the picture. What I ended up with is complete copper, much lighter than my natural hair and not at all like what the picture looks. I have put a request in for help and to see if I can get something darker. I also found that the formula was very pungent and stung my eyes after I had mixed everything together. I am crossing fingers that they can help me with this color issue.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Robin - Thank you for reaching out to us. Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
PUBLICADO POR:
Deirdre V.
julio 29, 2020
Great product but shipping delays HUGE
PUBLICADO POR:
Deirdre V.
julio 29, 2020
This is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ekaterina H.
julio 28, 2020
It all works well until you have a problem
PUBLICADO POR:
Ekaterina H.
julio 28, 2020
I really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ekaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
laura P.
julio 28, 2020
Listen to the needs of your clients.
PUBLICADO POR:
laura P.
julio 28, 2020
My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Audrey C.
julio 28, 2020
Fades quickly
PUBLICADO POR:
Audrey C.
julio 28, 2020
I could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Audrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marsha H.
julio 28, 2020
The color was a disaster
PUBLICADO POR:
Marsha H.
julio 28, 2020
The color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane L.
julio 28, 2020
Didn’t cover grays
PUBLICADO POR:
Diane L.
julio 28, 2020
The color did not cover my grays and faded quickly so I canceled my shipments.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra B.
julio 28, 2020
Roots
PUBLICADO POR:
Sandra B.
julio 28, 2020
When using this product, my roots always seem lighter...Hot roots. When using other products, like ION color I don't have this problem.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anne E.
julio 28, 2020
Roots and ends
PUBLICADO POR:
Anne E.
julio 28, 2020
Disappointed as my roots turned out to be a completely different colour from the ends with a distinctive line. However Sangeeth gave me advice on how to deal with this and I have a complimentary order next time so hopefully won’t have this not happen again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anne E. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shuba N.
julio 28, 2020
Could covers grey s better
PUBLICADO POR:
Shuba N.
julio 28, 2020
used as per directions, however this time I did not get the coverage on my grey hairs as much as i would like.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Shuba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen F.
julio 28, 2020
Color much darker than expected. Light brown turned out dark brown.
PUBLICADO POR:
Karen F.
julio 28, 2020
The color is pretty but I wanted to color gray to match natural color which is light brown. Gray is all gone but now I am a brunette...
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy W.
julio 28, 2020
Super frustrated!
PUBLICADO POR:
Amy W.
julio 28, 2020
My color came out terrible. I emailed my color stylist, Its been 2 days and I haven't heard a peep. Off to the salon to fix it. Lesson learned.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer S.
julio 28, 2020
Poor gray coverage
PUBLICADO POR:
Jennifer S.
julio 28, 2020
I had gray showing after only a week. I have followed the directions to a T.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Giovanna D.
julio 28, 2020
Dont like
PUBLICADO POR:
Giovanna D.
julio 28, 2020
Horrible color orange red dont like it fhat all
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Giovanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shasta C.
julio 28, 2020
Not the color I wanted
PUBLICADO POR:
Shasta C.
julio 28, 2020
I wanted a reddish tent in my hair. Either copper or strawberry blonde. Was given medium blonde, my old hair color from like 2 year’s ago. Not very impressed. Then I sent a message letting them know they sent me the wrong color and I haven’t heard back. I don’t know about you ladies but part of the fun in coloring my hair is the change.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Shasta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon B.
julio 28, 2020
So not the color I wanted .. going for Mulberry/ wine color it turned black
PUBLICADO POR:
Sharon B.
julio 28, 2020
Love the color system etc but the color is aweful looks almost black . Sooooo not what I wanted 😢😢
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Sharon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Norma H.
julio 28, 2020
More pros vs Cons
PUBLICADO POR:
Norma H.
julio 28, 2020
Loved the color, how the water ran clear after wash and texture of hair after tint but the major problem I have is grey hair and it did not cover like store bought hair dye.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Norma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Linda N.
julio 27, 2020
Color too dark
PUBLICADO POR:
Linda N.
julio 27, 2020
Whereas my color had been perfect the two previous times I did it, this time it was too dark. Since I followed the directions to the letter, I can only assume that the formula was mixed incorrectly. I have been using a clarifying shampoo for the past two weeks to lighten it, but it is still too dark. I’ll keep trying, but it is discouraging.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Linda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alyson P.
julio 27, 2020
Not for me I’m afraid
PUBLICADO POR:
Alyson P.
julio 27, 2020
I was hoping this would give me something nearer to salon coloured hair and feedback was good when it didn’t turn out to be the right colour for me - personally too orange at roots - when a boxed dye could give me a blond root . Unfortunately I couldn’t get my colour during lockdown so tried this . As I’ve said I couldn’t get my roots blond first , second or third time . I followed the instructions to the letter but it just didn’t do it for me . Perhaps if you are a darker colour red or brunette than it could be amazing . The choice of add ons were excellent too and your first kit has all you need and any feedback goes to a colourist to adjust it to your preference .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alyson P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vannthear K.
julio 27, 2020
Du noir au lieu du marron chocolat
PUBLICADO POR:
Vannthear K.
julio 27, 2020
Jai fait la couleur aujourd'hui. Elle n'est pas marron chocolat comme ce que je voulais. Le rendu est noir dommage. Sur les mèches que j'avais également, il y a un riquiqui reflet marron. J'ai fait appliquer ma couleur par une amie pour ne rater aucune des étapes. Je suis déçue pour le coup car c'est noir. Le concept est bien et les produits sont de qualité mais la couleur n'est celle que j'ai demandée,
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Vannthear K. - Merci encore pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Sue M.
julio 27, 2020
Disappointed
PUBLICADO POR:
Sue M.
julio 27, 2020
For the second month in a row I did not receive a conditioner...just 2 shampoos...WHY??? I like your conditioner....is this how it is going to be from now on???
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Sue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey P.
julio 27, 2020
Not as good as last time
PUBLICADO POR:
Tracey P.
julio 27, 2020
I didn’t get the second bottle for the ends of my hair and it didn’t color my whole head and has already started to fade
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Tracey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan S.
julio 27, 2020
Not great
PUBLICADO POR:
Susan S.
julio 27, 2020
Grays were still prominent and color looked the same as it was prior to coloring
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dani
julio 27, 2020
Zu teuer , Geruch schrecklich
PUBLICADO POR:
Dani
julio 27, 2020
Die Farbergebnisse sind zufriedenstellend. Allerdings ist die Durchführung bzw. Anwendung zu aufwendig. Das Ergebnis der Coloration ist für den Preis, welchen ich viel zu teuer finde, nicht besser oder schlechter als bei einer Drogeriecoloration. Der Geruch ist dermaßen schrecklich und beißend in den Augen, da sollte man eine andere Lösung finden. Meine Haare waren nach Anwendung der beiliegenden Pflegeprodukte trocken, strohig und verknotet. Wer etwas Individuelles wünscht, bekommt dies auch beim Frisör. Habe das Abo gekündigt
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Dani - Vielen Dank für Ihr Feedback. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Der Geruch wird durch Ammoniumhydroxid verursacht, eine Lösung von Ammoniak und Wasser, die in Ihrer permanenten Haarfarbe enthalten ist. Das Ammoniakhydroxid erlaubt es den Haarfollikeln, den Farbstoff zu absorbieren, was zu einer erhöhten Abdeckung und länger anhaltenden Farben führt. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Shagufa E.
julio 27, 2020
Hair Color faded quickly
PUBLICADO POR:
Shagufa E.
julio 27, 2020
Within The 3rd week the hair color faded I was disappointed! I wash my hair twice a week even.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Shagufa- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Leah T.
julio 27, 2020
Faded again after a few days
PUBLICADO POR:
Leah T.
julio 27, 2020
The initial color was duller than I had hoped and not nearly as red. After a week it’s almost blonde again
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyous
julio 27, 2020
Color not as expected
PUBLICADO POR:
Joyous
julio 27, 2020
My request and original intent was only for my roots to be done as i had new hair growth and gray showing. I sent a picture of my hair as requested which showed my color as a light copper golden brown; more on the golden copper color. When selecting the color for my roots for my initial order the selections did not let me choose the light golden copper only the medium. However after following the instructions and dying my hair, it completely changed the color of my hair from my golden copper to a very dark auburn color. Nowhere close to what I wanted and to my Hair color sent Via the pic with the initial order. I wasted all the money I had put into dying my hair at salons over the past year. Not very happy with how it turned out. I do think the product is good as my hair was shiny and felt soft. However, I am not happy with the color results and having such a drastic color change (with it being so dark—-more on the dark brown/Auburn side) in comparison to the picture I submitted with my order.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Joyous- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tira F.
julio 27, 2020
Did not fully cover my grey
PUBLICADO POR:
Tira F.
julio 27, 2020
I left it on the right amount of time I think I put enough on, but I still have grey around my hairline...
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tira- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Daphne Rose E.
julio 27, 2020
Not the right color
PUBLICADO POR:
Daphne Rose E.
julio 27, 2020
The color is very pretty but way too dark. When I took the color quiz, I thought I was getting a soft medium auburn. Very disappointed and hope someone will contact me to work this out. Great product, though.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Daphne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer R.
julio 27, 2020
Color does not seem to stay.
PUBLICADO POR:
Jennifer R.
julio 27, 2020
My color seems to fade quickly and not represent what I ordered. Have done 2 shipments so far and will be discontinuing. Great customer service as one of my shipments was delayed and they mailed a replacement right away. Another comment i have is that I was never told to keep the brush and plastic bowl after first application therefore I threw it away expecting to receive another and I did not therefore was a bit disappointed when I had to do bottle application.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
mandy K.
julio 27, 2020
Not what I wanted
PUBLICADO POR:
mandy K.
julio 27, 2020
I really wanted a brighter copper/auburn/ red and it turned out exactly the same as before they adjusted the color. It looks fine. Just not what I wanted
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Trisha B.
julio 27, 2020
Jury is still out...
PUBLICADO POR:
Trisha B.
julio 27, 2020
I will first start by saying that the color is great and covers grey wonderfully! However, I am still deciding how this is reacting to my hair. I have done one all-over coloring, and one root touch up since joining, and i feel this color really dries my hair out. I have experienced more shedding and breakage since using this brand. A week ago I gave my hair a protein treatment and my hair feels much healthier, so I am hoping that will start to make a difference. I have medium length fine hair.
I also feel the color is a bit off. I requested a Beige brown color, but it tends to pull too red on my medium brown/grey hair. I did not send an actual picture of my natural color, so maybe that is my fault. But it seems I need to get some more "beige" tones put into the color formula, (more light brown and grey). The color looks great initially, but after the color fades, it starts to pull more on the red side.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Trisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda D.
julio 27, 2020
Turned my hair gray
PUBLICADO POR:
Linda D.
julio 27, 2020
Never again...I'm done!!!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Linda - We’re truly sorry that our Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather A.
julio 26, 2020
WHAT A WASTE OF TIME AND MONEY
PUBLICADO POR:
Heather A.
julio 26, 2020
I wanted blonde hair, what I got was dark brown hair!!! Now I have to go to a hair salon to sort it out, so the total cost will be £132 including the cost of this colour, I just hope that colouring again won’t ruin my hair even more,.neeedless to say I wIll not be purchasing any more, I think it’s a bit of a con. NOT happy
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Heather A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth R.
julio 26, 2020
Bad color
PUBLICADO POR:
Elizabeth R.
julio 26, 2020
The color that was sent to me turned my hair BLACK, instead of medium to dark brown, and nothing will lighten it. I even went to a salon and the only way to get rid of this one-dimensional, ugly black color is to strip my hair with harsh chemicals and then dye it. So now I have to just wait forever for this mess to grow out. I want to CANCEL all future orders and remove my name from your mailing list. This is a disaster.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
mariam B.
julio 26, 2020
ruined my hair
PUBLICADO POR:
mariam B.
julio 26, 2020
I have no words to explain. my hair is more green then before. I have told the company that I want to eliminate green but they sent me color that turned my hair more green.
I am very disappointed and hopeful that this will Be resolved
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Mariam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Temaya C.
julio 26, 2020
Didn’t change my original color
PUBLICADO POR:
Temaya C.
julio 26, 2020
I tried going to a lighter brown but it just kept my hair the same color :/
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Temaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria T.
julio 26, 2020
Coverage
PUBLICADO POR:
Maria T.
julio 26, 2020
The area on my neckline that is still naturally black did not color or lighten at all. I don’t think I had enough product. I have thick hair and I did not feel I drench the hair sufficiently with the color .
Other ares were ok and I do lik the color. It’s exactly what I asked for
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Maria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Joan G.
julio 26, 2020
NOT FOR ME
PUBLICADO POR:
Joan G.
julio 26, 2020
Allergic reaction. Please CANCEL my account
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Joan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana G.
julio 25, 2020
Color
PUBLICADO POR:
Diana G.
julio 25, 2020
I hate the color
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Diana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jana T.
julio 25, 2020
Schlechter Scherz
PUBLICADO POR:
Jana T.
julio 25, 2020
Überhaupt nicht die Farbe die ich haben wollte .
Anstatt dunkelblond hab ich irgendwas mit rot.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jana T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Melody H.
julio 25, 2020
No gray coverage and don’t like color
PUBLICADO POR:
Melody H.
julio 25, 2020
I followed directions exactly as stated and my roots are a light orange and all the gray still shows. The rest of my hair is about the same as it was with the light orange highlights. Not a fan
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria S.
julio 25, 2020
Dull and no dimension
PUBLICADO POR:
Maria S.
julio 25, 2020
not worth the price and it arrived late.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Isadora A.
julio 25, 2020
Not the color I asked for
PUBLICADO POR:
Isadora A.
julio 25, 2020
I asked for a shade or 2 darker for my highlight to blend in with my roots, and the color came out SUPER dark. I went from a super blonde to super brunette, with the ends looking almost black. The box says it was warm beige, but don’t think that was the case.
Maybe try on a small part of your hair before dying the whole thing!
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Isadora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kate F.
julio 25, 2020
Not expected colour
PUBLICADO POR:
Kate F.
julio 25, 2020
Hiya. Although my hair looks fresher, it is a darkish brown colour with a copper tinge. I was expecting a bright red copper given my most recent request. Hoping that some kind of adjustment can be made for the next shipment so that my hair ends up red? Thanks, Kate
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kate F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Fiona N.
julio 25, 2020
Not Impressed
PUBLICADO POR:
Fiona N.
julio 25, 2020
The kit I purchased was missing items and I let customer service know and there was no response!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Fiona- Thank you for reaching out to us here at eSalon! We are so sorry to hear our Custom Color Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sarah A.
julio 25, 2020
Didn't last
PUBLICADO POR:
Sarah A.
julio 25, 2020
The color came out quite a bit darker than the usual box color I use but, the coverage was really good. My hair was shiny and felt really nice. However, less then two weeks later my greys were back, and it looked like I hadn't colored my hair in quite sometime. In the end the results aren't worth the price and I will go back to using my usual drug store brand.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our reps has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Susan C.
julio 24, 2020
I cancelled and they still keep charging me and shipping
PUBLICADO POR:
Susan C.
julio 24, 2020
Don’t buy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alice D.
julio 24, 2020
I think that I should have one step down color - in other words - little darker.
PUBLICADO POR:
Alice D.
julio 24, 2020
This most recent color was too light for me. Next time I would like a little darker shade.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Marisela S.
julio 24, 2020
Not good for gray coverage
PUBLICADO POR:
Marisela S.
julio 24, 2020
I’m on my third different attempt with this company to get the color right and cover my grays. I follow directs, leave it on the exact amount of time and it still doesn’t cover my gray hair. And let me just say, I’m in my late 30s and I don’t have a head full of grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marisela- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joyce N.
julio 24, 2020
Hated it!
PUBLICADO POR:
Joyce N.
julio 24, 2020
Not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joyce- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth K.
julio 24, 2020
Color
PUBLICADO POR:
Elizabeth K.
julio 24, 2020
The color is still too dark and I can see a bit of brassiness
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathleen B.
julio 24, 2020
Changed texture
PUBLICADO POR:
Kathleen B.
julio 24, 2020
Not only was the color garish it made my hair (fine) rough and textured. I had to have it cut off.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
cheryl L.
julio 24, 2020
Dissatisfied
PUBLICADO POR:
cheryl L.
julio 24, 2020
The last time (4 weeks ago) when I used your hair color it didn’t take completely
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Cheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nancy B.
julio 24, 2020
not color i wanted
PUBLICADO POR:
Nancy B.
julio 24, 2020
color was too gold
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna B.
julio 24, 2020
Color is different from previous order
PUBLICADO POR:
Anna B.
julio 24, 2020
The customer service is difficult to connect with
The colt that I received was different from the initial color almost brown red versus copper red had to remove color as it was awful
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Anna - We’re so sorry to hear that your Color resulted different than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace H.
julio 24, 2020
Not my color! Too red!
PUBLICADO POR:
Grace H.
julio 24, 2020
Feels good, but color is too red and dark.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie F.
julio 24, 2020
Too red, didn’t cover grays
PUBLICADO POR:
Stephanie F.
julio 24, 2020
I ordered ash brown, but the color turned out reddish and my grays aren’t covered.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Yolanda A.
julio 23, 2020
Very unhappy
PUBLICADO POR:
Yolanda A.
julio 23, 2020
I was so excited to try this but ended up very unhappy product did not come out at all my hair looks the same. Didn’t even cover all my greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Yolanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Damaris
julio 23, 2020
Disappointed
PUBLICADO POR:
Damaris
julio 23, 2020
Not enough coverage of anything, no roots coverage, very little product, color brassy & ugly.. defeats purpose of sending picture of current state of hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Damaris - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anonym
julio 23, 2020
Extreme Enttäuschung! Genau das Gegenteil von dem was ich wollte!
PUBLICADO POR:
Anonym
julio 23, 2020
Ich habe sehr gehofft, dass diese (angeblich) individuell an die Bedürfnisse angepasste Farbe etwas für mich sein könnte, leider was es eine absolute Enttäuschung! Ich habe zuvor umfassend die Beschaffenheit meiner Haare und dass ich von Natur aus rote Pigmente in den Haaren habe beschrieben, dass ich auf keinen Fall den Rot-Stich verstärken will und deswegen einen sehr aschigen und neutralisierenden Ton brauche. Auch ein Foto hatte ich mitgeschickt. Ich habe genau die Anweisungen befolgt. Das Ergebnis war zu dunkel und ein deutlicher Rotstich (der nach einigem Waschen auch noch orange wurde!) war sichtbar! Davon abgesehen wurden graue Haare überhaupt nicht abgedeckt (und ich habe nicht einmal besonders viele davon)! Die Farbe ist Schrott und die Beratung mangelhaft. Das Geld absolut nicht wert! Da gehe ich lieber zum Friseur oder lasse mich in einem professionellem Geschäft beraten!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anonym - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Caroline S.
julio 23, 2020
color set
PUBLICADO POR:
Caroline S.
julio 23, 2020
Couleur trop foncé à mon goût
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline S. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Frank B.
julio 23, 2020
Too dark
PUBLICADO POR:
Frank B.
julio 23, 2020
The color is very dark still. I can’t see any highlights at all. The next order must be lighter.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Frank - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Chrisanne
julio 23, 2020
No 2nd pair of gloves
PUBLICADO POR:
Chrisanne
julio 23, 2020
In my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves??
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Chariss C.
julio 23, 2020
Love color
PUBLICADO POR:
Chariss C.
julio 23, 2020
I did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Chariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Colleen M.
julio 23, 2020
Change color
PUBLICADO POR:
Colleen M.
julio 23, 2020
It’s a little to brown would like a little mor copper
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Colleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kristy L.
julio 23, 2020
Undecided
PUBLICADO POR:
Kristy L.
julio 23, 2020
I like the color... but it leaves my hair very dry & damaged looking!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kristy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelli C.
julio 23, 2020
Color rating
PUBLICADO POR:
Kelli C.
julio 23, 2020
Color doesn't stay in. Washed out as if I never had it done.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kelli - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elisabeth D.
julio 23, 2020
Couleur
PUBLICADO POR:
Elisabeth D.
julio 23, 2020
Je ne veux plus recevoir vos couleurs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Elisabeth D. - Merci pour votre commentaire. En examinant votre profil eSalon, nous constatons que vous avez déjà contacté nos équipes. Dites-nous si nous pouvons faire autre chose pour vous.
PUBLICADO POR:
Tracy M.
julio 23, 2020
Color is not what I ordered.
PUBLICADO POR:
Tracy M.
julio 23, 2020
Very DISAPPOINTED in how my hair turned out, NOTHING like the ordered color at all, my hair is now twice as dark as it was before. As a first time customer I trusted your company even posting my before and after pictures which I can tell that your stylist didn’t understand my hair at all and now I’m stuck with this very dark color which is very very Disappointing! I will not be a future customer.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra N.
julio 23, 2020
Disappointed
PUBLICADO POR:
Sandra N.
julio 23, 2020
I really wanted to love your product, but my first order made my hair to dark and brassy instead of getting the brown ash tones so I adjusted my color, going with the colorists recommendation and now my hair is even darker and such strong reds and brassiness that I just want to cry! It's going to take a whole lot of fixing to try and tone this huge mistake down! Again, I wish I could have loved your product and become a regular customer! Sadly, I don't recommend brown shades and maybe it's just me, but I'm completely disappointed!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jenna R.
julio 23, 2020
Hair turned orange!
PUBLICADO POR:
Jenna R.
julio 23, 2020
The colour was supposed to come out a dark blonde. I had included several images of my own hair In the selection process and so I can’t see how this is really mixed by a professional or even an individual? The colour was really no better than if I had purchased hair dye from boots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mandy S.
julio 23, 2020
Color didn’t really take
PUBLICADO POR:
Mandy S.
julio 23, 2020
I was very sad about my first use. My color didn’t take very well. It’s a slightly darker shade so there’s some difference, but just not much. And the roots color seems to clearly be different from the ends with very little blending. And it’s funny because my stylist had at first emailed me to say that this was significantly darker than my current shade and they recommend a gradual darkening since it’s harder to lighten and they don’t want it to come out too dark. I give 2 stars because the service side was excellent and the packaging was good but the end result of the product fell short.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
R L.
julio 23, 2020
Terrible customer service
PUBLICADO POR:
R L.
julio 23, 2020
Customer service is a joke. eSalon sent me the wrong color and refuses to do anything about it. They offered to send me a free kit when I went to turn off my plan but I can no longer trust them because they sent me the wrong color. It was red-toned when I've been using ash-tone for the last year. There is no recourse if you have a problem. After 3 years, I'm done with this company.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
R. L. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Faith P.
julio 23, 2020
Color Not Achieved
PUBLICADO POR:
Faith P.
julio 23, 2020
The requested color of a soft black with blueish tones did not produce the same results expected and instead gave off a dark brown shade.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Faith - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
manuéla M.
julio 22, 2020
coloration racine ratée
PUBLICADO POR:
manuéla M.
julio 22, 2020
je vois la différence entre mes longueurs et mes racines après les avoir reteintées; mes cheveux blancs sont toujours voyants. Que s'est-il passé ?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
manuéla M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Jenn B.
julio 22, 2020
Grey
PUBLICADO POR:
Jenn B.
julio 22, 2020
Didn’t really cover grey in front. My hair also feels too dry
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renee G.
julio 22, 2020
Didn't cover my grey 😣
PUBLICADO POR:
Renee G.
julio 22, 2020
It got my roots however my Gray's are still Gray's. I did everything I was told to do and you can still see my gray. Not very happy about that!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Colleen O.
julio 22, 2020
Not happy with price increase after first order
PUBLICADO POR:
Colleen O.
julio 22, 2020
Happy with my colour but don't know if I'm willing to pay £15 + £5.95 for shipping. It was not clear that the price went up after first order which was £9. I can't cancel as my order is on route. I'll try it once more and make a decision whether to cancel or not 🤨🤔
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Colleen O. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah B.
julio 22, 2020
Color way too dark!
PUBLICADO POR:
Deborah B.
julio 22, 2020
I created the profile & provided a current picture. A colorist did not contact me for any further clarification. However, the color provided for my roots only was way too dark. There is an obvious separation between the color applied to my roots and my remaining hair, it does not blend at all. This is horrifying to someone who has only had their hair professionally done & does not know how to remedy this situation. Not very likely to reorder nor refer to anyone.
Also, I placed the original order on July 7th; and received an email indicating the label had been created along with the tracking information. I checked a number of times on the status, but the tracker indicated the package had not been received. I contacted eSalon on 7/16 with this information & they processed a replacement order. On 7/17, the original order was provided to USPS; and on 7/18 the replacement order was placed with USPS.
On a positive note, the instructions provided were very clear and easy to follow.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathryn F.
julio 22, 2020
Did not like the color or the product
PUBLICADO POR:
Kathryn F.
julio 22, 2020
Was not satisfied with the color or the product, I found that it didn't last as long as it does when I go to a salon and felt it dried out my hair. Would like to cancel all auto ship. Would like a refund on the product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Robin B.
julio 22, 2020
Too Drying
PUBLICADO POR:
Robin B.
julio 22, 2020
It was very thick and dried my hair. I didn't expect the demi permanent to be so drying. I didn't like this
product texture. Color was ok.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danielle N.
julio 22, 2020
SAVE YOUR HAIR - don’t use this!!
PUBLICADO POR:
Danielle N.
julio 22, 2020
A truly awful experience. I was sent two colors - brown for my roots and bright, clown red for the rest. The result was horrific and I had to go to a salon to have it fixed. When I called customer care, she casually said “we can’t color roots red, so brown is the closest you’ll get without going to a salon and having it done.” Would’ve been great information for them to share before sending me this product.
I had to have a salon fix this, for over $100. I will never ever use this service again, and recommend you don’t either!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa C.
julio 22, 2020
Not happy with color
PUBLICADO POR:
Vanessa C.
julio 22, 2020
Not happy with color so much red and very poor gray coverage
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathryn W.
julio 22, 2020
no brush
PUBLICADO POR:
Kathryn W.
julio 22, 2020
I'm happy with the color. The first time I ordered this product there was a brush for application. The second time, there was no brush and it doesn't appear to be a mistake as the list of items provided does not include "brush". It is very hard to apply without a brush and after getting all set up I didn't want to go out to the store to get one. Also, a little got in my eyes during the rinsing stage and it stings like crazy .
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Deborah S.
julio 22, 2020
Buyer beware
PUBLICADO POR:
Deborah S.
julio 22, 2020
Turned my blond/gray hair into dark red!!! I wanted medium blonde. No help with remediation costs. Had to buy clarifying shampoos and a blue shampoo to remove red. Still not gone weeks later. Scared to use this service again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia B.
julio 21, 2020
Not for me
PUBLICADO POR:
Patricia B.
julio 21, 2020
To be completely fair, I did not give them a chance to adjust the color. After two roots touch ups my hair started looking brassy (I have mostly whitish gray ashy blonde hair, going for blonde). My stylist is seeing clients again (after the COVID shutdown) and I prefer to have someone hands-on adjusting my color. This was a lot more reasonably priced than she is, and convenient to have shipped to me. But I really didn't want to have to make adjustments and hope they got it better this time.
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
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Respuesta de nuestros expertos
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
amy S.
julio 21, 2020
Brassy
PUBLICADO POR:
amy S.
julio 21, 2020
The hair color of Ash blonde is too brassy. I will cancel subscription if not fixed
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Amy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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