My hair was thinning after several uses of this product. I stopped it for over 6 months and my hair is growing back. My stylist is using a different product that does not have the natural plants and my hair is growing back. I have many, many allergies and believe this product contains one that I am allergic to.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Betty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jean P.
noviembre 12, 2020
Not as good as introductory shipment
PUBLICADO POR:
Jean P.
noviembre 12, 2020
Color does not seem to be lasting with this shipment like the first introductory order. Color is also more golden so does not seem the same mix.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jean - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nadine A.
noviembre 12, 2020
Amoniaque
PUBLICADO POR:
Nadine A.
noviembre 12, 2020
Je souhaiterais qu'il y ait moins d'ammoniaque dans ma couleur
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nadine D. - Merci de nous avoir contactés et de nous faire part de votre demande. Nous allons revenir vers vous par email afin de vous aider et améliorer votre expérience eSalon !
PUBLICADO POR:
Kristy L.
noviembre 12, 2020
Booo
PUBLICADO POR:
Kristy L.
noviembre 12, 2020
I have dark blonde/light brown hair. I wanted just a slightly lighter color to brighter me up. I tried twice and each times my hair came out red. I even bought the extra times for unwanted hughes. Back to the salon to fix this brassy red hair. Plus if you buy a color that is different from the rest of your hair you have a big line on demarcation. Looks awful.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexì S.
noviembre 12, 2020
Entäuscht
PUBLICADO POR:
Alexì S.
noviembre 12, 2020
Hat leider das grau am haaransatz nicht richtig gefärbt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexì S.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Lin H.
noviembre 12, 2020
To dark
PUBLICADO POR:
Lin H.
noviembre 12, 2020
The hair color was way to dark.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie P.
noviembre 12, 2020
Not for grey
PUBLICADO POR:
Julie P.
noviembre 12, 2020
Not only did it not cover. As time went by it faded more and more
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Julie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Elaine C.
noviembre 12, 2020
Rating
PUBLICADO POR:
Elaine C.
noviembre 12, 2020
Color was not dark enough
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle M.
noviembre 11, 2020
Color was much darker/customer service terrible
PUBLICADO POR:
Michelle M.
noviembre 11, 2020
I bought my first color in July and it came ridiculously dark. Darker than my original color (it was supposed to be a bit lighter and redder). Customer service was slightly helpful at first, though the emails were full of misspelled words which raised alarm bells. I was told to keep washing my hair until it's out then we can re-color. That was in June. It's November. It's faded some but nowhere near out. I've been using Dawn at times and always a clarifying shampoo at least twice a week. I've emailed customer service because I'm ready to just dye something over it, and I would like advice on colors. Ten days an no reply, despite a follow up. Do not recommend this company.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diahann O.
noviembre 11, 2020
Too brassy
PUBLICADO POR:
Diahann O.
noviembre 11, 2020
My hair has a red/orange halo
Not really a good look
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diahann- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Pearl P.
noviembre 11, 2020
Didn’t cover grey
PUBLICADO POR:
Pearl P.
noviembre 11, 2020
Left it on for 45 mins and the greys didn’t cover.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pearl- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Miranda S.
noviembre 11, 2020
Product is expensive
PUBLICADO POR:
Miranda S.
noviembre 11, 2020
The color, first off, is great. Very solid quality and considerable to salons. But when i first asked for a second bottle the initial time I used the product I barely had enough to finish my hair. When I requested 2 bottle the second time the price was 34 dollars for both. Compared to my salon it’s just not that much of a savings.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Miranda- We’re truly sorry that our color did not meet your expectations for the price. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cynthia R.
noviembre 11, 2020
Grey coverage
PUBLICADO POR:
Cynthia R.
noviembre 11, 2020
Sadly not the best grey coverage. Could be my application process but I was disappointed that after removing the color I see grey around the front hairline area. Bummer! I will however, order and try again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Annette G.
noviembre 10, 2020
Disappointed with the colour change
PUBLICADO POR:
Annette G.
noviembre 10, 2020
Dear All, since quite some time I am disappointed with my colour. As aging the ordered colour is too dark and therefore it makes me look much older. Texting with my colourist has not been very helpfull. I stuck with the colour "dark brown 20 gold" sometimes like that, sometimes with the remark "lighter". The change is hardly to see.. When I explained in texting..., that the colour is too dark, I get the respond : other is not possible. Why? I dont understand that. You marketing with the image you would mix the colour everytime individually (btw: who buys that?) nevertheless it is not possible to adopt my colour to my needs.
Here is what I need: an overview of brown colours possible! please send it to me or put it up on your page.
Are you only offering dark brown? no so please give me some options to choose. I had ( 2019?) received once the proper colour, but the order history doesn ´t show. Please step into that and help me to get my truely individuall brown with a golden shimmer as requestetd ( or as advertized). I am afraid its a question of communicating...you are the experts
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annette G. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carole D.
noviembre 10, 2020
Not satisfied
PUBLICADO POR:
Carole D.
noviembre 10, 2020
The color was not what I expected, I will not be moving forward with future orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Elyse C.
noviembre 10, 2020
~The Silver Slayer
PUBLICADO POR:
Elyse C.
noviembre 10, 2020
I’ve never heard of eSalon before my dear friend heard me complaining that my silver strands that now highlight my hair, would not hold over the counter color. She told me to try this product. She assured me that I would love it. My friend was right. eSalon was able to hide that silver that was glistening in my hair. The only complaint that I have with the product was it was a wee bit dark for my liking. That being said, I am certain it was due to me choosing the wrong hair coloring initially. I sent in a new photo of myself from the summer. I do hope that the hair specialist can match the color of my summer hair better than I could choose for myself. Either way, I am completely done with using over the counter color. I am now a eSalon gal!
Thank you so much for helping me hide my well earned silver! Women NEVER looked distinguished. We just look OLD!!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Elyse - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diandra V.
noviembre 10, 2020
Light brown from esalon is a dark-black color
PUBLICADO POR:
Diandra V.
noviembre 10, 2020
For my initial order I selected a dark brown color with ash tone. When I applied it to my colored hair which at that time was a medium-light brown color, my hair turn out black. I contacted my colorist and she suggested to just let it fall out with the washes or to apply a hair color remover. I applied the color remover as I hated how the black color looked on me. Once the black color was out, I contacted my colorist to get a lighter brown color. I applied the light brown to my hair and to my surprise it was another black color. Now my hair is dry and black. I hate it so much, but I am not going to put it through another color remover treatment. I am not sure if esalon knows what a light brown color looks like or if the colorist just didn’t give me the right color. Either way, I cancelled the service as I had the worst luck ever 😭
I will upload a pic of my dark hair but I don’t see an option here.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Diandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon H.
noviembre 10, 2020
Still not happy with the tone/shine color of my hair
PUBLICADO POR:
Shannon H.
noviembre 10, 2020
In the light (daylight or fluorescent) it shines tawny with almost a yellow tone. I am still hoping for a colde, almost blue-ish tone, more purple. I know this is hard to achieve with just hair dye. I'm just not too keen on the color my hair turns in the sunlight.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rere
noviembre 10, 2020
This was just not or me.
PUBLICADO POR:
Rere
noviembre 10, 2020
This is not for me. DONOT charge my card for any of your product. My card has a charge that was not authorized. Cancel that order and return funds back on my card. I have left a detailed message on the voice mail. I would like my card information deleted from your system.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rere- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Samantha C.
noviembre 9, 2020
Crap color for too much money
PUBLICADO POR:
Samantha C.
noviembre 9, 2020
I tried this brand three separate times. Three. And ever single time the product either didn’t come out dark at all or didn’t even stick to my hair. I followed the instructions to a T. And nothing. They also refused to refund me even after I insisted multiple times. Hands down will never ever refer their product to anyone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eileen M.
noviembre 9, 2020
Not sure what happened!
PUBLICADO POR:
Eileen M.
noviembre 9, 2020
Didn’t cover my grays! Previous formulas covered my gray roots but it did not work this time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Eileen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Brenda R.
noviembre 9, 2020
Received product damaged
PUBLICADO POR:
Brenda R.
noviembre 9, 2020
Package crushed during transit, causing developer to spread on to the other products and not be able to utilize the color system. Would like to postpone all future orders. At this time. Until shipping problems can be resolved and a replacement can be made.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brenda- We're truly sorry that your Color Kit arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen G.
noviembre 9, 2020
WRONG COLOR
PUBLICADO POR:
Kathleen G.
noviembre 9, 2020
so unhappy with my last color! I asked for a shade lighter than my last color and it was several shades darker. It was a super dark brown and very unflattering. I have been washing my hair nonstop to try to fade out the dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Deanna B.
noviembre 9, 2020
Was supposed to Ashy...not orange!
PUBLICADO POR:
Deanna B.
noviembre 9, 2020
My hair is ORANGE. It is awful!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deanna- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nikki V.
noviembre 9, 2020
Color is too dark
PUBLICADO POR:
Nikki V.
noviembre 9, 2020
I normally take a 7.40 color but my first order turned out too dark for me :-(. How can I adjust if I usually use a 7.40? Aren't these color numbers universal no matter what brand you use?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nikki V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathleen P.
noviembre 9, 2020
Color Difference
PUBLICADO POR:
Kathleen P.
noviembre 9, 2020
For some reason the result I achieved from the second order was different from the first order although I had not requested any changes to the formula. I loved the first order color but did not like the second order. The second order did not even cover the gray as well as the first order. I don't know what happened - maybe my hair is going through some hormonal issue. But, I want to say again that I loved the lush dark brown result I received from the first order. The second result was more reddish. I'm holding off on coloring for a while - gonna let the gray just grow in.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer W.
noviembre 9, 2020
Color didn't grab...
PUBLICADO POR:
Jennifer W.
noviembre 9, 2020
I followed all instructions carefully. The color was applied evenly and thoroughly. However, my white hairs really didn't pick up the color like I would have expected. Have had better results with box dye. I might be willing to give it another try leaving it on roots longer than recommended.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Daniel Lucian D.
noviembre 9, 2020
Completely wrong product from what I requested
PUBLICADO POR:
Daniel Lucian D.
noviembre 9, 2020
I have requested a coloring product in the bleaching section of the initial consultation. I have asked to go from very dark blonde to a very pale beige Scandinavian blonde. I specifically said I don not want any color with red and yellow tones to it. Before sending out the product I’ve received an email that different product was being sent to me that will suit me better. Once the product was received I’ve noticed that no bleach or lightening agent was included and that the developer was only 15 %. Even 20 % developer never worked in the past. This was on Friday midday I’ve colored my hair to a horrible orange result. I was justifiably upset and have been trying to contact the company continuously since. As I write this it’s Monday evening and nobody has bothered to contact me as of yet. I am upset and disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Daniel- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Regina L.
noviembre 9, 2020
Nothing...
PUBLICADO POR:
Regina L.
noviembre 9, 2020
So I colored my hair, followed the instructions to the letter. It looked exactly the same. The only difference was it felt a bit more dry. Now a week later and I have half an inch of gray showing so what little bit may have stuck washed out in one wash. I only wash weekly and with color safe products. The tinted shampoo did more in three minutes than the entire color process and added a slight red tint. Not worth the process, time or money unfortunately.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Regina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda Y.
noviembre 8, 2020
Didn't cover my grays
PUBLICADO POR:
Amanda Y.
noviembre 8, 2020
I loved the packaging and all the supplies it came with so I had high hopes. I have grays that are silver and shiny so hard to cover. This color did not fully cover the grays and I did follow the instructions fully. It did however blend them in nicely at least.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Heather H.
noviembre 8, 2020
Won’t cover my grays
PUBLICADO POR:
Heather H.
noviembre 8, 2020
I’ve tried a couple different shades with this company and have had zero luck covering grays. The colors are great they just won’t color the gray. I don’t believe this company is going to work for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Heather- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret L.
noviembre 8, 2020
Two different colours on my hair
PUBLICADO POR:
Margaret L.
noviembre 8, 2020
I bought esalon as I was very impressed with the amount of research they done but when I'd finished colouring my hair and blow dried it my roots were 5 shades lighter than the rest of my hair , my hair looks stupid , I have to tie it up in a bun so no one sees the colour of my roots , major disappointment
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Margaret L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan R.
noviembre 7, 2020
Update: Nov 2020- still dissatisfied
PUBLICADO POR:
Megan R.
noviembre 7, 2020
Update, Nov 2020 - I am still dissatisfied after multiple color corrections... too dark, too red, too brassy and now I’m too tired to keep trying. Customer service has been responsive but this isn’t great if you don’t want brassy orange tone hues.
Aug 2020 I remain disappointed in the color provided because after multiple attempts to request red removal it still isn’t right. I gave this two stars because it’s an easy process and the color does saturate well. The color, which is most important, is not where I need it to be.
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PUBLICADO POR:
Lilli M.
noviembre 7, 2020
way too dark
PUBLICADO POR:
Lilli M.
noviembre 7, 2020
From the first color I tried. I have asked that a little more gold be placed in. This last color was so far from what I wanted that I am seriously going to cancel my subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lilli- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cathy S.
noviembre 7, 2020
haircolor in general
PUBLICADO POR:
Cathy S.
noviembre 7, 2020
did not cover grey-made hair look brassey-not happy at all!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cathy- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Jennifer C.
noviembre 7, 2020
Horribly disappointed
PUBLICADO POR:
Jennifer C.
noviembre 7, 2020
They basically sent me a much less flattering version of the shade I already have. I said I wanted to go lighter, to my younger shade of blonde or even a light auburn.
Instead, I got a dull, plain, ugly blonde that stripped the natural highlights and shine I at least had before starting. Hard no. 0/10 Do not recommend at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marian L.
noviembre 7, 2020
The formula has oviously changed
PUBLICADO POR:
Marian L.
noviembre 7, 2020
I have used and loved this product for the last 7 months. Suddenly though it has changed, my last couple of shipments the product is definitely not the same, it is no different than a box brand. The ammonia is much much stronger and burns my scalp, the color does not last and feels gummy on my scalp even after washed. So sad about this but I'll now have to cancel my membership, what a dissapointment.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Matthew P.
noviembre 7, 2020
Turned out awful
PUBLICADO POR:
Matthew P.
noviembre 7, 2020
Used my first one today, follow instructions to the letter.
Uploaded a picture for my colourist to see my hair before hand. Turned out completely ginger and not ash blonde
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Matthew P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
AMANDA B.
noviembre 7, 2020
Doesn't cover gray
PUBLICADO POR:
AMANDA B.
noviembre 7, 2020
I really wanted to love this. It's doesn't color gray and I think it just washed all out. The top of my head shines red, even though I used blue black. I even went through a second time after I washed out and saw that no gray was covered. 🥴
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Arlene S.
noviembre 6, 2020
Color didn’t last
PUBLICADO POR:
Arlene S.
noviembre 6, 2020
The color faded so quickly by after several shampoo my grey starts showing again!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Arlene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Roslyn M.
noviembre 6, 2020
Best for changing your hair colour
PUBLICADO POR:
Roslyn M.
noviembre 6, 2020
My hair is supposed to be red your colour tuned it brown not happy was going to come back to you but will just buy my colour in the shops
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Roslyn M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jane T.
noviembre 6, 2020
Farbe stimmt nicht mit der vorherigen Farbe überein!!!!
PUBLICADO POR:
Jane T.
noviembre 6, 2020
Die Farbe der letzten Lieferung war viel zu dunkel und stimmt leider gar nicht mit meiner gewünschten Farbe überein. Ich bin sehr enttäuscht und gar nicht zufrieden mit dem Resultat. Bitte bieten sie mir eine lösung des Problems an. Jane Tichy
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jane T. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Keegan H.
noviembre 6, 2020
color
PUBLICADO POR:
Keegan H.
noviembre 6, 2020
It was more purple at the ends than red...would rather it be closer to the brunette.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Keegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vanessa B.
noviembre 6, 2020
Fades quickly
PUBLICADO POR:
Vanessa B.
noviembre 6, 2020
It’s been two weeks since I dyed my hair and the color has already faded to almost non existent. My grays are poking through and I really don’t have that many. And the color to begin with wasn’t as dark as it should have been
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Vanessa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Katherine A.
noviembre 6, 2020
awful reaction...
PUBLICADO POR:
Katherine A.
noviembre 6, 2020
I really wanted to like this hair color option but I had a terrible allergic reaction within 12 hours or so of applying the product. My scalp was itchy/burning plus my eyelids were affected too. Swelling and itchy eyes on top of an irritated scalp that lasted for days. Sorry, but eSalon color just did not work for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Macenzi L.
noviembre 6, 2020
Didn’t do anything
PUBLICADO POR:
Macenzi L.
noviembre 6, 2020
I left it in for longer than it called for and my hair colour didn’t change at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Macenzi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lana
noviembre 6, 2020
Ok,. Better then expected
PUBLICADO POR:
Lana
noviembre 6, 2020
I followed the instructions and it covered the gray at my scalp but not the gray mid and further strands that much. Feels like it needed more time to process maybe. Color was also darker through out my hair then i wanted.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susanne L. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Alexandra D.
noviembre 5, 2020
I am leaving the esalon family.
PUBLICADO POR:
Alexandra D.
noviembre 5, 2020
Unfortunately the grey came back within a couple of washings. Not acceptable.
Please remove me from the deliveries and your products.
Sorry,
Alexandra
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karla B.
noviembre 5, 2020
Unimpressed
PUBLICADO POR:
Karla B.
noviembre 5, 2020
Didn't seem to change much. Three weeks later it has an orange tint.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mayra B.
noviembre 5, 2020
Brassy
PUBLICADO POR:
Mayra B.
noviembre 5, 2020
The color turn brassy I have ashy highlights and the roots turn brassy after a few days :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mayra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erinn L.
noviembre 4, 2020
Not correcting the copper
PUBLICADO POR:
Erinn L.
noviembre 4, 2020
I have followed my directions, and left feedback and use the toning green rinse but nothing is correcting the copper. Why can't I just get a flat ash color?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erinn- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Sue N.
noviembre 4, 2020
Would give zero stars if possible
PUBLICADO POR:
Sue N.
noviembre 4, 2020
I ordered 1x color but company put me on auto ship plan and refuses to change it—and continues to Bill me—despite numerous requests to get them to stop. Suggest never giving this company your credit card. Product has also gone up significantly in price.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabine P.
noviembre 4, 2020
Coloration
PUBLICADO POR:
Sabine P.
noviembre 4, 2020
Ne tiens pas longtemps
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sabine P. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre coloration n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons afin de discuter des prochaines étapes.
PUBLICADO POR:
Jacqueline J.
noviembre 4, 2020
No gray coverage
PUBLICADO POR:
Jacqueline J.
noviembre 4, 2020
This did not cover my grays and within a week it looked like it all washed out completely
At the root.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacqueline- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane K.
noviembre 4, 2020
Mediocre at best
PUBLICADO POR:
Diane K.
noviembre 4, 2020
Color doesn’t last
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diane- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Marissa G.
noviembre 4, 2020
Not A Fan!!
PUBLICADO POR:
Marissa G.
noviembre 4, 2020
I thought custom color at home would be GREAT!! BUT it was NOT!!! The color I received was even darker than my original and I was not amused. They did scramble and try to make things right but when it comes to color it has to be right the first timeI canceled my monthly orders but came to find out it had not canceled and I was sent another custom color that I do not want. UGH. Don't do it, I'd my suggestion.
Disgruntled customer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Dora M.
noviembre 4, 2020
Not good
PUBLICADO POR:
Dora M.
noviembre 4, 2020
Not good it made my roots another lighter color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dora- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Carol K.
noviembre 4, 2020
Color
PUBLICADO POR:
Carol K.
noviembre 4, 2020
I have not been happy with my color..I was looking for a soft beige color and have received a bright blond. I would like to cancel my membership.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
ANDREA M.
noviembre 4, 2020
Trying to love this product
PUBLICADO POR:
ANDREA M.
noviembre 4, 2020
I'm trying to love this product but I'm just not there yet. I haven't gotten the color exactly right. This product smells awful, it almost smells like something's burning. I know it's the chemicals but it's hard to use this product because of it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Andrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Marida S.
noviembre 3, 2020
Greys an issue
PUBLICADO POR:
Marida S.
noviembre 3, 2020
The Color is good, although my roots which are grey did not cover well. Thank you
Marida
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marida- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tonny S.
noviembre 3, 2020
Wrong color
PUBLICADO POR:
Tonny S.
noviembre 3, 2020
Wrong color sent again. I adjusted the color I wanted so that I would get medium brown and I was sent light brown again. Contacted customer service who said they would adjust my color, but was never sent the right color. Wasted money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tonny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathleen H.
noviembre 3, 2020
3rd time is not a charm
PUBLICADO POR:
Kathleen H.
noviembre 3, 2020
I have tried this product 3 times and 3 times the colorist adjusted my color and it's still not where I wanted it. Not only is the color not right but the product makes my head itch for days afterward. Even after I wash it a few times it still itches a little. I have colored my hair with another product off the shelves for years and never had an itching problem. This product is not for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda W.
noviembre 3, 2020
Pas la couleur je voulait.
PUBLICADO POR:
Amanda W.
noviembre 3, 2020
Trôp fonce - c'est marron foncé.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amanda W. - Merci d'voir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que les résultats de votre coloration ne vous ont pas satisfaite. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous afin de réaliser vos objectifs couleur. Nos experts coloristes vous ont contactés par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Tosca N.
noviembre 3, 2020
Hair texture looks good, hair color missed the mark
PUBLICADO POR:
Tosca N.
noviembre 3, 2020
My hair color ended up quite a bit darker in spite of me requesting stylist input and attaching a few photos. Since the point of this service is to get that special touch that a colorist can provide, I would say that I'm not yet satisfied. I did start with demi-permanent, so I'm hoping we can dial this in, at which point I'll update. I'm hoping e-Salon will reach out by e-mail to make sure we get on the right track!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tosca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn B.
noviembre 3, 2020
Not happy!
PUBLICADO POR:
Carolyn B.
noviembre 3, 2020
I would not recommend eSalon to anyone. The hair color has a VERY strong chemical smell (just like a drug store brand) even after shampooing twice! And the 2nd bottle of color that I paid for, was a huge mistake -- a very dark purple (when I requested strawberry blonde)! I didn't have enough color in the first bottle, to finish coloring all of my long hair. Nope! I'm going back to Madson-Reed!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
MaryAnne F.
noviembre 3, 2020
Odor too strong
PUBLICADO POR:
MaryAnne F.
noviembre 3, 2020
Color too dark. Odor too strong.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
MaryAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vicki S.
noviembre 3, 2020
Disappointed
PUBLICADO POR:
Vicki S.
noviembre 3, 2020
This is my third time using.. grays showing through on hairline!hope my hair is not getting resistant!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vicki- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sandra B.
noviembre 3, 2020
Grey coverage
PUBLICADO POR:
Sandra B.
noviembre 3, 2020
I was disappointed that the gray hairs above my forehead did not get colored.
Is there a product I can apply for stubborn grays before putting on the color. I saturated this area with color and the gray hairs are still showing.
Please respond.
Thanks!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Donna N
noviembre 2, 2020
Donna
PUBLICADO POR:
Donna N
noviembre 2, 2020
I dyed my hair today my hair is soft I'd like the color but it still didn't hide all of my gray and I followed the instructions
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Donna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachel O.
noviembre 2, 2020
Color was darker than expected
PUBLICADO POR:
Rachel O.
noviembre 2, 2020
The color was so dark, darker than it showed when I ordered it. Not bad, but way darker than I was expecting.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Anita R.
noviembre 2, 2020
Good Product, Cover does not last long
PUBLICADO POR:
Anita R.
noviembre 2, 2020
The product leaves my hair silky and smooth, but am struggling to find the correct color and for the color to cover my gray hair for more than 2 weeks.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lindsey S.
noviembre 2, 2020
My roots
PUBLICADO POR:
Lindsey S.
noviembre 2, 2020
I applied as instructed but it missed my roots completely. Doesn't matter what angle I take a picture....horrible looking. Please see pics in my account.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Muriel J.
noviembre 1, 2020
propylene glycol
PUBLICADO POR:
Muriel J.
noviembre 1, 2020
Depuis plusieurs mois que j'utilise les colorations e salon, j'ai vu mes cheveux devenir très secs. même une forte dose de démêlant ne suffit plus à les rendre doux. la faute au propylène glycol que contient la coloration. J'arrête ce jour mon abonnement et vais trouver une coloration moins agressive. dommage
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Muriel - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider, nous vous avons envoyé un email avec plus d'informations !
PUBLICADO POR:
Nadia T.
noviembre 1, 2020
Annulationcommande
PUBLICADO POR:
Nadia T.
noviembre 1, 2020
Je souhaite arrêter mes commande j ai voulu essayer mais ça ne correspond pas à ce que j attendais pour le prix merci d annuler toute mes commandes
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Natia - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail afin de vous aider davantage.
PUBLICADO POR:
Nora T.
noviembre 1, 2020
Grays
PUBLICADO POR:
Nora T.
noviembre 1, 2020
Did not cover my gray hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nora- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa M.
noviembre 1, 2020
Blonde not blonde
PUBLICADO POR:
Lisa M.
noviembre 1, 2020
I ordered the kit based on all the amazing reviews. I wonder are they heavily censored? My hair is basically the same colour. Upside is that it’s not Orange, which has been my previous home hair dying experience, but it’s also not any blonder. Heading back into lockdown with GIANT roots! Sigh
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ellen D.
noviembre 1, 2020
Poor Customer Service
PUBLICADO POR:
Ellen D.
noviembre 1, 2020
This company set me up for an autoship that I did not request and there is no where on their site where you can cancel your account
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ellen- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda D.
noviembre 1, 2020
still not pleased...
PUBLICADO POR:
Linda D.
noviembre 1, 2020
Still not happy with the product. Gray is back after only 2 washings. and YES I use a color shampoo.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimberlee H.
noviembre 1, 2020
Missing glove
PUBLICADO POR:
Kimberlee H.
noviembre 1, 2020
It was packaged nicely I open the gloves started on my roots, went to start step two and only one glove was left. The color was okay but didn’t match the color pictured
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberlee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Molly J.
noviembre 1, 2020
Did not cover grey hair
PUBLICADO POR:
Molly J.
noviembre 1, 2020
Did not cover greys
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Molly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Khatryna C.
noviembre 1, 2020
White hair still visible
PUBLICADO POR:
Khatryna C.
noviembre 1, 2020
I was excited to use what i purchased and followed the instructions carefully but got disappointed as my white hair is still visible. Really disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Khatryna C. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pascale F.
octubre 30, 2020
couleur
PUBLICADO POR:
Pascale F.
octubre 30, 2020
je voudrais plus cuivre et plus couvrant cette fois ci ca ne l a pas fait vraiment
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pascale F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Sandrine A.
octubre 30, 2020
Pas assez de produit
PUBLICADO POR:
Sandrine A.
octubre 30, 2020
J'ai trouvé que je n'avais pas assez de produit pour que la couleur soit autogène
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sandrine - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous travaillerons avec vous pour atteindre vos objectifs couleur ; veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Barbara G.
octubre 30, 2020
Wrong color
PUBLICADO POR:
Barbara G.
octubre 30, 2020
This is the same color I just colored with 6 weeks ago and it was too dark, and I wanted to go lighter. Not happy to have this same hair color for next 6 weeks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cassandra H.
octubre 30, 2020
Didn’t love
PUBLICADO POR:
Cassandra H.
octubre 30, 2020
This color was too red and I found a new hair stylist to color my hair. Please cancel my order. Thank you!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Climate Change
octubre 30, 2020
awful
PUBLICADO POR:
Climate Change
octubre 30, 2020
strong chemical smell. Too much packaging. Not good for environment.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Climate Change - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen A.
octubre 30, 2020
I AM VERY DISAPPOINTED!!!!
PUBLICADO POR:
Carmen A.
octubre 30, 2020
I had requested for a lighter color this time around, what u gave me was more pink hair n not copper yellow. I am TRULY embarrassed to go out with this hair color! I’m going to be wearing baseball hats for a VERY LONG TIME! What are you planning to do to fix this crap up? I’m actually thinking of canceling my subscription if this isn’t fix!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Herrera S.
octubre 30, 2020
Too dark
PUBLICADO POR:
Herrera S.
octubre 30, 2020
I asked for the formulation to have more red undertones and now my hair looks brown/black with light brown undertones.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Herrera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Chantal R.
octubre 29, 2020
coloration des racines légèrement trop foncées
PUBLICADO POR:
Chantal R.
octubre 29, 2020
je désire un ton plus clair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chantal R. - Merci d'avoir partagé votre expérience. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Linda W.
octubre 29, 2020
Color
PUBLICADO POR:
Linda W.
octubre 29, 2020
My hair hair color turns my hair brown after a few days, which my color should be black with blue tint. I really like their shampoo and conditioner tho.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amber L.
octubre 29, 2020
Get Demi-permanent so you can adjust
PUBLICADO POR:
Amber L.
octubre 29, 2020
My original color is medium to light auburn. Did the whole set up, even sent pictures in natural light to show. When my color came I was so excited and it came in light-brown/red. Thank god I got a Demi-permanent color so it’ll wash out because it is soooo dark. The darkest auburn ever! Very disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachael C.
octubre 29, 2020
Too light
PUBLICADO POR:
Rachael C.
octubre 29, 2020
Too light. Still have the one coloring kit. Two were sent. Just too light.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachael - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Brooke M.
octubre 29, 2020
Did not change my hair color at all
PUBLICADO POR:
Brooke M.
octubre 29, 2020
I requested a custom color that would lighten my hair and the formula I got did not change my color at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brooke - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer S.
octubre 29, 2020
Not at all what was requested and sent
PUBLICADO POR:
Jennifer S.
octubre 29, 2020
I recently went to a salon and paid $200 +to remove black from my hair. Wanting to even out the color and after all the questions light brown is what was sent. Well I am pretty much back to black, came out extremely dark. So disappointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth E.
octubre 29, 2020
Not Impressed
PUBLICADO POR:
Elizabeth E.
octubre 29, 2020
The color was much lighter than portrayed on the site. Also, I followed the instructions exactly, and have a lot of experience with coloring my own hair, and even still, my grey did not cover. I even left it on a bit longer for good measure. Now I have to buy the drug store stuff to touch up my touch up.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jona H.
octubre 28, 2020
It faded at the root part after 2 washes
PUBLICADO POR:
Jona H.
octubre 28, 2020
This is the second time I’m having the same issue. I loved the first one, but the last 2 times it faded so fast...
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
AnnMarie B.
octubre 28, 2020
Grey coverage and lasting
PUBLICADO POR:
AnnMarie B.
octubre 28, 2020
I was really hoping to get better better quality from this service after reading a lot of positive reviews. I also didn’t write this until after the third time dyeing my hair.
I have about 20% grey. Just some at the roots. I also have pretty dark hair. So I needed something that could cover my hair but also look natural on darker hair. I didn’t find that here. The coverage didn’t last, neither did the color. There wasn’t any shine after the second time I washed it. A lot of the reviews say how nice it feels after dyeing your hair, and it does! But as soon as you wash it that feeling fades fast.
No, I did not order the semi permanent. This was the permanent dye. Just not happy and definitely canceling my subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
AnnMarie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shelly F.
octubre 28, 2020
MUCH darker than sample photos, no grey coverage
PUBLICADO POR:
Shelly F.
octubre 28, 2020
Color sent to me was called dark blonde. Hair is dark brown (slightly lighter than black items if I lay my hair across to compare). I wanted to go closer to my medium brown natural color, but I was surprised by a “blonde” being so close to black. Would make it almost impossible to select a different color to try when the actual results are so extremely different from color shown online. Also provided almost no grey coverage, which is the main reason for coloring my hair. Disappointing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patty E.
octubre 28, 2020
Strong odor
PUBLICADO POR:
Patty E.
octubre 28, 2020
When I rinsed my hair with the remaining color the odor was so strong that my eyes and nose burned. Color was fine.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Patty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
