This is only my third shipment but the color did not work. I followed the directions just like before. It worked the other two times and looked okay but this one was a fail. I am not sure if it’s worth the price of almost $30 (with shipping) for color that is hit or miss.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leigh - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fran B.
febrero 10, 2021
Did not cover the grey!
PUBLICADO POR:
Fran B.
febrero 10, 2021
The colour was good although needed more gold added but it just did not cover the grey.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fran B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jane C.
febrero 10, 2021
Color
PUBLICADO POR:
Jane C.
febrero 10, 2021
I did request color to be a little littler but it is more red not lighter brown or blonde. Not what I was hoping for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jane G.
febrero 10, 2021
Too dark
PUBLICADO POR:
Jane G.
febrero 10, 2021
Color was too dark. No Golden tone at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Chantal I.
febrero 10, 2021
Déception
PUBLICADO POR:
Chantal I.
febrero 10, 2021
Je n’ai jamais reçu ma commande, je dirais même mes 2 dernières commandes qui cependant ont été débitées.
J’ai envoyé un mail qui est resté sans réponse d’où l’annulation de mon compte. Je trouve ce procédé frauduleux.
Je sais que ce commentaire sera supprimé, vous n’assumez pas.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Chantal - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous vous avons envoyé un email afin de vous assister davantage ! Merci encore pour votre commentaire.
PUBLICADO POR:
Kara D.
febrero 10, 2021
Did not cover my grays.
PUBLICADO POR:
Kara D.
febrero 10, 2021
This hair color did not cover my grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Freda B.
febrero 10, 2021
Not good
PUBLICADO POR:
Freda B.
febrero 10, 2021
It was brilliant pink not what I wont
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Freda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catriona B
febrero 10, 2021
1st colour
PUBLICADO POR:
Catriona B
febrero 10, 2021
Hello
Im not at all happy the colour was very harsh and brassey yellow . I thought it would have a creamy effect but it was yellow .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Catriona B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy C.
febrero 10, 2021
Poor color and difficult to apply
PUBLICADO POR:
Judy C.
febrero 10, 2021
The color kit was difficult to apply and the color was very unattractive. I will never buy again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Angela H.
febrero 10, 2021
Stubborn greys
PUBLICADO POR:
Angela H.
febrero 10, 2021
I’m disappointed that the crown area where my most greys are, washed out after one shampoo from my last kit, even after leaving the color on even after it setting for the full amount of time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rachael F
febrero 10, 2021
I wanted blonde I got brunette with red
PUBLICADO POR:
Rachael F
febrero 10, 2021
Terrible product, I got a totally wrong product from blonde to brown/red then after several washed went dark bright ginger. I contacted Esalon to be told to get rid of the red I would have to go darker again ! terrible terrible customer service staff had no idea at all and I also got a reply in French not English. What a total mess this made of my hair, application was easy pity colour and after service was so awful.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rachael F - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catherine B.
febrero 10, 2021
Awful this has made my hair go dark and patchy not light blonde at all
PUBLICADO POR:
Catherine B.
febrero 10, 2021
I’m fuming as this was to tone my hair light ash blonde my hair is now dark and ruined
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Catherine B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Darcy R.
febrero 10, 2021
Colour not what expected
PUBLICADO POR:
Darcy R.
febrero 10, 2021
Really didn’t have an option of the colour wasn’t what I expected I would have loved it to be darker and richer .
It also washed out very quickly and I used the recommended shampoo and conditioner from your site . I found the shampoo to make my hair greasy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Darcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley B.
febrero 9, 2021
Not happy
PUBLICADO POR:
Ashley B.
febrero 9, 2021
I've been with you guys for almost a year. My last order was sopost to have a dark brown with a cherry red look to it. It just looks brown and has no red to it. The box also came almost destroyed in My mail box on the very last day it could have been expected. Normally my colour looks great. But this order looks like you just repeated my last order :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Greta G.
febrero 9, 2021
The colour did not match the advertised example
PUBLICADO POR:
Greta G.
febrero 9, 2021
I ordered dark blonde permanent colour and It didn’t make any difference to my hair. I send pictures to my colourist so if they knew the colour I chose is the same colour as my current one they should have told me or advised me I guess:( I don’t want to be that customer but I was left very disappointed with the outcome. Don’t get me wrong I think the box and presentation was beautiful but the product is overhyped :( I would like to cancel my subscription.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Greta - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee! We'll email you shortly, so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marie Ange T.
febrero 9, 2021
Pas d’avis
PUBLICADO POR:
Marie Ange T.
febrero 9, 2021
N’ayant jamais reçu le produit je ne peux évaluer...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie Ange - Merci de votre message. Nous tenons à vous infirmer que, face à la situation actuelle, les transporteurs rencontrent actuellement des retards de livraison à la frontière. Nous sommes sincèrement désolés pour cet inconvénient. En examinant votre profil, nous constatons que vous nous avez déjà contacté et nos équipes vous ont assistée, selon votre requête. N'hésitez pas à revenir vers nous, si besoin ; nous serons ravis de vous assister davantage !
PUBLICADO POR:
Alicia C.
febrero 9, 2021
Does not cover Grey well
PUBLICADO POR:
Alicia C.
febrero 9, 2021
I'm very Disappointed in my over color and coverage. I left the roots on for 5 minutes more than suggested to make sure the coverage was proper. I made a point in my color selection to ask for the best color that doesn't give any red at all & they suggested the darkest brown, it definitely has a red cast to it. Also, the process is super messy. I definitely do not recommend this product & will not be a returning customer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tiffany C.
febrero 9, 2021
Meh
PUBLICADO POR:
Tiffany C.
febrero 9, 2021
Color was too blue in the blue black and I always have issues with this product staying in my hair. The color fades super fast. Within the first week compared to other colors.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tiffany - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Sonja R.
febrero 9, 2021
Love the color
PUBLICADO POR:
Sonja R.
febrero 9, 2021
I absolutely love the color. Only problem I have is the color faded fast, within 2 weeks, on my ends. It did not cover all my grey hair, and my roots are much darker then my ends. Once my color is fixed, I’ll update
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonja- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Betty M.
febrero 9, 2021
The Esalon team is great-products just so-so
PUBLICADO POR:
Betty M.
febrero 9, 2021
The esalon hair specialists work very hard to ask the right questions and be helpful. Unfortunately I can only assume they just don’t have the products that work as they hoped. They tried several times to send me color based on my desire for dark neutral blonde. The products turned my hair either very brassy or extremely dark brown that faded to reddish brown. Disappointed in the products but kudos to their staff for trying.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Betty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Melanie M.
febrero 9, 2021
Comb applicator
PUBLICADO POR:
Melanie M.
febrero 9, 2021
Could have been better if there is a comb/brush applicator included in the set.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Melanie - We’re truly sorry that Color Kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julia P.
febrero 9, 2021
Liked it in the past, but won't be continuing
PUBLICADO POR:
Julia P.
febrero 9, 2021
I loved my color when it was a straightforward shade. The two times I've asked for something more unusual, it hasn't gone well. The recent order was frustrating enough that I've canceled the plan—I didn't trust the shade as mixed, and while I was told I could return it, it would have cost upwards of $20 in postage to do so. If you want a basic color, the system is great. If you want anything unusual or more experimental, the process isn't so easy or trustworthy. Back to an in-person stylist I go!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julia - Thank you for sharing your feedback. We're truly sorry that your color arrived different than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah H.
febrero 9, 2021
Dissatisfied
PUBLICADO POR:
Deborah H.
febrero 9, 2021
I have not had a good experience with this second color! I sent a picture of the color I desired which was a rinse I used you sent me what you called “intense red” The color you sent took my color down several shades to a dark plum! I’m very displeased
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Regina M.
febrero 9, 2021
Wrong color!
PUBLICADO POR:
Regina M.
febrero 9, 2021
Well..... no blonde left on this head of mine, officially brunette. I wouldn’t have ever ordered from this company if I knew that they would ruin my hair resulting in me having to spend hundreds at the salon in order to fix what they have done.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Regina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessie B.
febrero 9, 2021
Not Right
PUBLICADO POR:
Jessie B.
febrero 9, 2021
My hair was bright Orange and faded to peach within three days. Horrible
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Angela C.
febrero 9, 2021
I have not made this purchase!!!
PUBLICADO POR:
Angela C.
febrero 9, 2021
Hi,
I have not made this purchase. I cancelled the service loooong time ago and yet you claim you have sent the kit.
How can I return it and get my money as this is an unauthorised transaction.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Angela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Customer Service Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ainsley B.
febrero 9, 2021
Not great
PUBLICADO POR:
Ainsley B.
febrero 9, 2021
I don't think the instructions that were sent with my colour were right. In total I only left the colour on my hair for 15 minutes and the roots only got 5... My hair was patchy as some had developed longer, not only that but a week on and I am still getting colour coming out in the water when I am in the shower. I wouldn't pay this again when I can get better stuff from the pharmacy for a fraction of the price.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ainsley B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelli S.
febrero 8, 2021
Not good on change
PUBLICADO POR:
Kelli S.
febrero 8, 2021
I asked to change my formula to Copper 5.43 (picked from their color choices) and I got the same color as before.
Disappointed
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Erica R.
febrero 8, 2021
Extremely dry
PUBLICADO POR:
Erica R.
febrero 8, 2021
There is not enough coverage as the bottles are small and after using my hair was so dry it was like rats tails clumped together.
Very expensive will go back to my usual high street product
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Erica R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan S.
febrero 8, 2021
Did not change my hair color
PUBLICADO POR:
Susan S.
febrero 8, 2021
This did not change my hair color to the requested color. It didn’t even hide my grey hair! I am not happy!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana G.
febrero 8, 2021
My roots do not match the rest of my color
PUBLICADO POR:
Diana G.
febrero 8, 2021
I wanted lighter to match a color I had sent a pic for like actress Isla Fisher.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Linda G.
febrero 8, 2021
Ruined my Auburn hair
PUBLICADO POR:
Linda G.
febrero 8, 2021
Fire red hair with purple tint..
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angela G.
febrero 8, 2021
It was terrible
PUBLICADO POR:
Angela G.
febrero 8, 2021
The color did absolutely nothing, it lightened less than box color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zinat A.
febrero 8, 2021
Did not work twice
PUBLICADO POR:
Zinat A.
febrero 8, 2021
I was so excited about this. The first time it didn't work so was charged full price for a replacement with a higher volume (25vol). It did not work again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Zinat A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kenzey D.
febrero 8, 2021
Wrong color
PUBLICADO POR:
Kenzey D.
febrero 8, 2021
The initial picture showed a purple color and that was what I wanted. The first bottle wasn't it so they sent me a second bottle to try to fix it but its still not right. If your looking for natural colors these are great but if your looking for more out there colors this isn't it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kenzey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
karima E.
febrero 8, 2021
grey hair are still here
PUBLICADO POR:
karima E.
febrero 8, 2021
I just got the same result as the DIY hair colours I buy over the counter, only this one took much more of my time because of all the steps, and more expensive. I followed all the steps religiously and applied more on the grey hair, but when I rinsed and dried my hair, I was still seeing my grey hair being only shyly dyed and translucid, but visible. Very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
karima E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Róisín D.
febrero 8, 2021
Not the colour I wanted at all
PUBLICADO POR:
Róisín D.
febrero 8, 2021
I was supposed to be going copper as my hair was over processed blonde and very damaged looking. My hair is now cherry red, without a hint of copper or even auburn. I am very disappointed as this service comes highly rated for so many, especially for copper and red tones. Won't be ordering again or recommending to anyone I know
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Róisín D. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
DreamyRancher
febrero 8, 2021
I think my formula was incorrect.
PUBLICADO POR:
DreamyRancher
febrero 8, 2021
This touch up color set came out as a light violet on my roots. It was not the same as my previous color. I have alot gray/ white hair along with dark brown as roots. It made my roots appear violet purplish kinda of a glowing affect, not for me. My roots have faded some, so I would like some help in adjusting my color very soon. I welcome your advice.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Michelle K.
febrero 8, 2021
My hair is black/ashen
PUBLICADO POR:
Michelle K.
febrero 8, 2021
I wanted light brown with golden hues. Now I look like a 53 year old who is into Goth.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Evangela M W.
febrero 8, 2021
Not worth it!
PUBLICADO POR:
Evangela M W.
febrero 8, 2021
I didn’t subscribe to your product, I only ordered an one Time order, this product did NOT cover my gray!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Evangela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Cathy G.
febrero 8, 2021
Pas fecu
PUBLICADO POR:
Cathy G.
febrero 8, 2021
Toujours pas reçu pourtant envoyer depuis le 19 janvier si sa met autant de temps à chaque fois sa pose problème
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cathy G. - Merci de nous avoir contactés, nous sommes sincèrement désolés que votre commande eSalon ne soit pas arrivée. Nous allons revenir vers vous par email afin de vous tenir informé de la situation et de vous aider.
PUBLICADO POR:
Simone S.
febrero 7, 2021
fransige Haare Farbe viel zu dunkel
PUBLICADO POR:
Simone S.
febrero 7, 2021
Ich habe einen natürlichen Kupferton (dunkelblond) bestellt. Meine Haare sind sehr dunkel geworden und fleckig rot. Überhaupt nicht meine Farbe. Die Spitzen sehen trocken und ausgefranst aus. Schade um das Geld und um meine Haare
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simone S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Britta S.
febrero 7, 2021
Falscher Farbton
PUBLICADO POR:
Britta S.
febrero 7, 2021
Der Farbton ist zwar schön gleichmäßig nur entspricht er in keinster Weise dem gewünschten Ton i hellem Asch sondern eher meiner Naturhaarfarbe. Ich bin enttäuscht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Britta S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle R.
febrero 7, 2021
Color washed out
PUBLICADO POR:
Michelle R.
febrero 7, 2021
I applied the custom color, color matched my current color perfectly. Unfortunately after the 2nd washing (and I was using the provided shampoo), I noticed grey areas showing through all over my head. I have never had issues covering my greys with cheap drugstore brands or other professional dyes. Very disappointed! I messaged eSalon and was told my color would be adjusted for the next order but I needed to re-dye my hair to cover it NOW so I went with another brand.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sonia M.
febrero 7, 2021
Love the customer service, love the kits, hate the dye
PUBLICADO POR:
Sonia M.
febrero 7, 2021
The hair dye with this company is so orange, even though I ordered the most ashy colour available. I've also adjusted the colour, which added more ash, and the colour is still very orange. I need to use the tint rinse for several weeks to get the product to a regular brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra Lee
febrero 7, 2021
Not able to use kit have covid yet am being sent another!
PUBLICADO POR:
Sandra Lee
febrero 7, 2021
Please cancel all shipments. Not sure I’m making it thru this. My hair is my last concern now! Breathing is hard!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa L.
febrero 7, 2021
Not enough dye.
PUBLICADO POR:
Vanessa L.
febrero 7, 2021
I cannot even try this because 8oz of color is not enough for my long thick hair. I use at least 10-10.5 oz of hair dye. When I purchase hair dye at Sallys supply store I buy 4-5 bottles.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Vanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Annette D.
febrero 7, 2021
Colour
PUBLICADO POR:
Annette D.
febrero 7, 2021
Product and all in package excellent. However very disappointed with colour .My hair is red not Auburn. Dont like it sorry.Wish to cancel my order thank you.Best of luck Annette.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Annette D. - Thank you for taking the time to share your feedback with us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melissa H.
febrero 7, 2021
Disappointed
PUBLICADO POR:
Melissa H.
febrero 7, 2021
I like the color, but I’d like it to be a little more vibrant. My roots are a different color than my ends. I followed the directions, set timer for 20 minutes, etc. Now I need to color my roots again.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily F.
febrero 7, 2021
Color Is Fading Too Quickly
PUBLICADO POR:
Emily F.
febrero 7, 2021
I noticed after my color in January that my grays were showing through very quickly like - within five days of coloring. This has never happened before with your product. I’ve always gotten three weeks out of my colors. I just died my hair last Wednesday. It’s now Sunday and my grays are showing through especially around my face. I’m not sure what you are doing differently in my color but I would love for it to go back to the quality that it was before. I will give this one more shot before I cancel my subscription. I would appreciate a call from whoever is formulating my color so we can figure out what is going wrong. Thanks, Emily
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra B.
febrero 6, 2021
Light Blonde......
PUBLICADO POR:
Sandra B.
febrero 6, 2021
My hair is ruined, it is dark, dirty looking mousy brown
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carol M.
febrero 6, 2021
poor coverage
PUBLICADO POR:
Carol M.
febrero 6, 2021
At first I thought it looked pretty ok but within a few washings the color faded, gray around my face was obvious and dark roots. I'm going to salon Tuesday for a color treatment so I don't want to continue this program. Please cancel my upcoming (in March) order.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amy H.
febrero 6, 2021
No grey coverage
PUBLICADO POR:
Amy H.
febrero 6, 2021
Was so excited to try this product based on friends' recommendations and reviews. I've not colored my hair in nearly a year. (I'm sure I'm not the only one...) Sadly this didn't give me any coverage for the grey at my hairline at all. Colored the few greys that I have scattered but not the ones in front that most desperately need coverage. Followed instructions with sectioning/bowl/brush and even added extra color using gloved fingertips before processing. Great shine and smooth texture but I need color coverage, not deep conditioning. I will not be reordering.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maria L.
febrero 6, 2021
Commande jamais reçue à ce jour et service client 0
PUBLICADO POR:
Maria L.
febrero 6, 2021
Je n'ai eut aucune nouvelle de votre part alors que je n'ai pas reçue ma commande du 12/01, vous n'êtes pas sérieux.
J'attends votre réponse sinon j annule mon abonnement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maria L. - Merci pour vos commentaires. Nous sommes vraiment désolés que votre commande eSalon ait été retardée. En examinant votre profil, nous constatons que nous vous avons déjà contactés par email afin de vous tenir informé. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
Laura L.
febrero 6, 2021
Really Unhappy
PUBLICADO POR:
Laura L.
febrero 6, 2021
Safe to say I'm really Disappointed although Coverage is Good, its Definitely Not Left me with a colour i desired at all ....
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Laura L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Paola D.
febrero 6, 2021
Schlecht
PUBLICADO POR:
Paola D.
febrero 6, 2021
Bestellung als "Express" für Zusatzkosten bestellt und kam nach mehr als drei Wochen erst hier an bzw. bei der Post, wo ich noch über 15€ Zoll zahlen musste. So weit so ärgerlich! Die Farbe machte auch nicht, was sie soll. Ziel war es den Ansatz heller zu bekommen und die Blondierung dunkler, so dass es einheitlich aussieht. Fehlanzeige! Fast schlimmer als vorher. :(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Paola D. Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat und Schwierigkeiten mit der Lieferung hatten. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Milica R.
febrero 6, 2021
Turned into red :(
PUBLICADO POR:
Milica R.
febrero 6, 2021
Before coloring the hair, my natural color was light brown. I had a couple of light blond highlights.
The idea was to color my hair to dark blond, or light brown and I was clear I don’t like red (brassy tones). And that’s exactly how it turned out. Brown/red.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Milica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kara D.
febrero 6, 2021
My hair is RED almost ORANGE and I was going for dark blonde!!!!
PUBLICADO POR:
Kara D.
febrero 6, 2021
when I filled out the hair color choice I specified I did not want anything at all red. I finally got my courage up to try the product and now my hair red, almost orange, nothing close to the dark blonde I had requested. I look like a freggin' clown! I haven't contacted the company to find out how to fix this, I hope they can make this right.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kara - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Sherri M.
febrero 6, 2021
Didn't cover my greys
PUBLICADO POR:
Sherri M.
febrero 6, 2021
Horrible experience 😪
So glad my stylist applied it and was back in the salon so she could fix it although there was no time to cut my hair and had to drive home and wash the secound applied color out myself. Was so disappointed it was my first trip to the salon in a yr due to covid and was a birthday gift. I felt so bad taking up so much of her time I still paid for making her clients wait. I was going to apply it myself as I have done many times. But glad I the salon opened and my stylist called me because she does my hair every year for my birthday.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sherri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Bridget B.
febrero 5, 2021
Color ?
PUBLICADO POR:
Bridget B.
febrero 5, 2021
Its been 1 month and my hair is fading and my greys are showing .
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Bridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
sharon S.
febrero 5, 2021
Not right for me.
PUBLICADO POR:
sharon S.
febrero 5, 2021
Not saying that it was all ESalon's error but the hair dye I thought I was getting was a lot lighter than my own color and a lot of ash in the blend. My hair came out darker and not a lot of ash tones in my hair. Not sure if I will order again.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jacqueline G.
febrero 5, 2021
Gone wrong
PUBLICADO POR:
Jacqueline G.
febrero 5, 2021
Was to be light blond turned out brown. Will need to go to salon.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jacqueline - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gina B.
febrero 5, 2021
My hair is almost black
PUBLICADO POR:
Gina B.
febrero 5, 2021
This is far from medium brown, even with only a 10 developer my hair is pretty much black. I’ll have to process it way more than I want to to lighten this color.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Gina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carmen M.
febrero 5, 2021
Color is lighter than previou order! Roots look at least a shade lighter ! Help
PUBLICADO POR:
Carmen M.
febrero 5, 2021
Color did not cover roots as well as last time! , Looks a shade lighter !
I followed followed instructions completely!
What to do ?
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Carmen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Danielle L.
febrero 5, 2021
Not so happy
PUBLICADO POR:
Danielle L.
febrero 5, 2021
Did do as well as I expected covering gray and darker roots
Trying to figure out how to cancel subscription. I’ve been all over the website with no such luck.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Isabel L.
febrero 5, 2021
Did not even give a shade to my greys
PUBLICADO POR:
Isabel L.
febrero 5, 2021
Omg 😱 I had high hopes for this dye. How wrong 😑 I was after following all the steps and washing my hair it didn’t do absolutely nothing at all no joke not even a box dye from the drugstore was this horrible. Don’t waste your money on this.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Isabela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stacy G.
febrero 4, 2021
Not sold
PUBLICADO POR:
Stacy G.
febrero 4, 2021
I ordered a nice dark brown and after I ordered I received an email stating that they were changing my colour to a colour id like better.
Turns out the colour isn't as dark as I wanted... kinda bummed that I went through all that work (my hair is extremely long) for something I am not in love with
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Stacy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marcela P.
febrero 4, 2021
The color
PUBLICADO POR:
Marcela P.
febrero 4, 2021
The color it’s fine but it removes very fast. in the 4th wash I look like before and it doesn’t work enough in gray or black. It’s expensive, I feel it doesn’t worth.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marcela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Catherine J.
febrero 4, 2021
je ne peux pas répondre
PUBLICADO POR:
Catherine J.
febrero 4, 2021
j'ai reçu ces produits le 02/02/2021 je n'ai pas pu les utiliser ,mes racines étant tellement longues que j'ai du aller chez le coiffeur fin janvier
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine J. - Merci pour votre commentaire. Nous sommes heureux que votre coloration eSalon soit arrivée ! Nous tenons une nouvelle fois à nous excusez pour ces délais de livraison. Nous allons revenir vers vous par email afin de discuter de votre prochaine commande.
PUBLICADO POR:
Kelsey S.
febrero 4, 2021
Did not like
PUBLICADO POR:
Kelsey S.
febrero 4, 2021
The color did not turn out even remotely close to the color I chose. No mahogany or copper color in it at all.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Helena-Sarah G.
febrero 4, 2021
Mangelnder Kundenservice und ungewünschtes Farbergebnis
PUBLICADO POR:
Helena-Sarah G.
febrero 4, 2021
Ich fand es schade, dass trotz meiner Nachricht in welcher ich nochmals einige Fragen stellte, diese nicht beantwortet, sondern die Intensivtönung einfach direkt losgeschickt wurde, obwohl eSalon eine Beratung verspricht. Leider bin ich auch mit dem Farbergebnis gar nicht zufrieden. Anstatt eines Kupferrots habe ich jetzt dunkelblondes Haar mit einem rötlichen/rosafarbenen Stich. Hätte es toll gefunden nochmals eine Nachricht zu bekommen, die mich z.B. darüber informiert, dass das gewünschte Farbergebnis nicht erzielt werden kann so wie ich mir das vorstelle. Aber dem war leider nicht so.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Helena-Sarah G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Hannah B.
febrero 4, 2021
Not much of a difference
PUBLICADO POR:
Hannah B.
febrero 4, 2021
Sadly I really didn’t see a big difference in the color I was going for/my goal for the product:( I know this kind of thing is trial and error since myself and the stylist cannot see each other and talk in person. I had added a picture of my hair color and how that was the color I wanted to upkeep and touch up but, sadly, that is not at all what I got out of my custom color. This was just my first order so I am still going to be giving it a second go. They give you an option to adjust your color and add notes to send to the colorist to hopefully make adjustments to the color/experience you had. I added as much detail as I could as well as a couple notes on the kind of developer volume my previous stylist used (I moved and can no longer see her). I’m really hoping this next custom color set will be better and will be leaving a follow up review.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
NANCY F.
febrero 4, 2021
Not so good
PUBLICADO POR:
NANCY F.
febrero 4, 2021
way to much brassiness
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nancy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Christine C.
febrero 4, 2021
Hair fell out!
PUBLICADO POR:
Christine C.
febrero 4, 2021
Cancel my Membership! My hair color was perfect but a large handful of solid hair fell out and my hair was so brittle, I couldn't comb it. You need to include a warning label on your packages.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Christine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please look out for an email from us with more information.
PUBLICADO POR:
Ashlee B.
febrero 4, 2021
Darker than I wanted
PUBLICADO POR:
Ashlee B.
febrero 4, 2021
My hair felt good after and had a lot of shine but the color was very dark and not at all what I was looking for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Victoria G.
febrero 4, 2021
Allergic Reaction to this Formulation
PUBLICADO POR:
Victoria G.
febrero 4, 2021
Even though I used the protective gel before coloring, I am experiencing painful red welts and intense itching around my hairline on my face and neck.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Victoria - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Anna B.
febrero 4, 2021
Just horrid
PUBLICADO POR:
Anna B.
febrero 4, 2021
Completed the training Blaine questionnaires and selected the desired colour which was auburn - the colour came out very red/ violet and developed very unevenly
Would not recommend this product
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anna B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen L.
febrero 4, 2021
Hate it
PUBLICADO POR:
Carmen L.
febrero 4, 2021
I hate the color.... it showed me a reddish brown and I got dark brown....
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly N.
febrero 4, 2021
Hair colour
PUBLICADO POR:
Kelly N.
febrero 4, 2021
I like how soft and shiny my hair is, the all over colour I like but my roots didn’t lighten as much. I would would like them to match more with my all over hair colour
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angie L.
febrero 4, 2021
Far too dark.
PUBLICADO POR:
Angie L.
febrero 4, 2021
In my last order, I asked for a lighter color with more red tones. What I received was not what I felt I indicated when I requested a change. I'm pretty disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
isabelle J.
febrero 3, 2021
Coloration
PUBLICADO POR:
isabelle J.
febrero 3, 2021
Je note très mal, car non reçu et payée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
isabelle J. - Merci pour votre commentaire, nous sommes vraiment désolés pour ces retards de livraison. Nous allons revenir vers vous par email afin de vous tenir informer de la situation actuelle et de vous aider au mieux.
PUBLICADO POR:
Mel G.
febrero 3, 2021
Great colour, shame they charge so much for delivery.
PUBLICADO POR:
Mel G.
febrero 3, 2021
I am a big fan of e-salon having switched from a professional colour service pre lockdown. The colour is rich and last ages. My only criticism is the charge for postage which, given the size and cost of the parcel, is extremely high.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Mel - Thank you for sharing your opinion with us! We are glad to hear that you are satisfied with our products, and we hope continue working with you! We have emailed you some information, please keep an eye on your inbox for more details. Let us know if there is anything else we can do, we are happy to help!
PUBLICADO POR:
Jennifer P.
febrero 3, 2021
Not impressed
PUBLICADO POR:
Jennifer P.
febrero 3, 2021
Color fades too fast and doesn't cover the gray hair for very long.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dawn T.
febrero 3, 2021
Did not colour my grey
PUBLICADO POR:
Dawn T.
febrero 3, 2021
I coloured my roots last night and I'm so disappointed with the results.Im still grey. I have used this product several times before and always had great results, so not sure what has happened this time as I follow the instructions to the letter. I emailed the Company but had a reply stating next time I order my colour they will change the formula so the grey will be covered,but I'm not happy about that as I stated in the questionnaire that may main concern was covering my grey. I won't be ordering any more products from e salon. I was prepared to pay a lot more than other hair colouring products because of the quality however I am extremely disappointed with the results so will not be re ordering
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dawn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color and that you are not satisfied with your experience. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Serap K.
febrero 3, 2021
Grauhaarabdeckung
PUBLICADO POR:
Serap K.
febrero 3, 2021
Leider sind die graue Haare nicht so gut abgedeckt. Ich habe komplett die Gebrauchsanweisung befolgt und alles danach gemacht. Gerade am vorderen kopfbereich sieht es nicht gut aus. Die grauen Haare schimmern durch. Leider war ich nicht so zufrieden
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Serap K.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Henriette L.
febrero 3, 2021
Lange Lieferzeit
PUBLICADO POR:
Henriette L.
febrero 3, 2021
Ich kann leider noch nicht beurteilen, wie die Farbe aussieht, da mich diese nach wie vor nicht erreicht hat.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Henriette L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Charlene R.
febrero 3, 2021
Cancel
PUBLICADO POR:
Charlene R.
febrero 3, 2021
Not happy only lasted one week Cancel my account. Not happy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
B.K.
febrero 3, 2021
Nicht zufrieden
PUBLICADO POR:
B.K.
febrero 3, 2021
Hallo ich bin mit dem Ergebnis der Farbe überhaupt nicht zufrieden.
Meine Haare glänzen wunderschön aber der Farbton ist total daneben.
Ich bin jetzt rotblond bzw erdbeerblond ....ich wollte ein Goldblond und keinen Rotton.
Ich habe extra dazugeschrieben, dass ich selber einen leichten Rotstich habe , damit klar ist, dass man da aufpassen muss, das weiß ich von Friseur.....
Bin sehr enttäuscht.
Wollte keine roten Haare, das passt überhaupt nicht zu mir und schon garnicht zu meiner Garderobe.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
B.K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Natalie H.
febrero 3, 2021
Cool service... But
PUBLICADO POR:
Natalie H.
febrero 3, 2021
Didn't cover Grey's very well
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Natalie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elisa G.
febrero 3, 2021
Hmmm 😏
PUBLICADO POR:
Elisa G.
febrero 3, 2021
A little disappointed 😿.... to much red in the soft blue black. Hope it gets better
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Erika B.
febrero 2, 2021
Nicht zufrieden mit der Farbe
PUBLICADO POR:
Erika B.
febrero 2, 2021
Ich hatte erst ein dunkles braun, was mir aber zu dunkel war. Also änderte ich es in Honigblond. Leider war diese Farbe fast genauso dunkel wie die erste Farbe.
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PUBLICADO POR:
Lynn A.
febrero 2, 2021
Gray coverage
PUBLICADO POR:
Lynn A.
febrero 2, 2021
It isn’t covering the gray very well. It just lightens it which does not blend in with the rest of the hair. Is there anything you can do about this issue?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandrine C.
febrero 2, 2021
Cde beaucoup trop longue .
PUBLICADO POR:
Sandrine C.
febrero 2, 2021
Bonjour je viens de recevoir ma cde 1 mois d attente. Heureusement j ai eu une personne compréhensible et qui m a proposé un remboursement après plusieurs appels ou personne ne voulait entendre a part de me proposer 5 euros de remise sur la prochaine commande. Si je n avais pas.eu cette femme j aurai fuit esalon. Pour le moment tant qu il y aura le codiv je ne commanderai plus de couleur 1 mois d attente c est impossible..
Sinon j ai toujours été jusqu'à présent.
Cordialement.
A ce jour je.suis désabonner .
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandrine C. - Merci beaucoup d'avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés pour la longue attente de votre commande et nous tenons à vous remercier pour votre patience. Nous espérons vous revoir parmi nous très bientôt ! N'hésitez pas à nous contacter si besoin.
PUBLICADO POR:
aline S.
febrero 2, 2021
Pas reçu
PUBLICADO POR:
aline S.
febrero 2, 2021
3 semaines qu il a été expédié. Toujours pas reçu. Envoyer plusieurs mails pas de réponse . Je ne recommanderai pas
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
aline S. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre commande eSalon ait du retard. Nous prenons le temps de répondre à chaque client.e.s. Veuillez vérifier vos emails pour plus d'information concernant votre commande.
PUBLICADO POR:
Jennifer N.
febrero 2, 2021
Did not cover greys
PUBLICADO POR:
Jennifer N.
febrero 2, 2021
Disappointed. Took many weeks to arrive so ended up buying drugstore colour instead due to timing. Then once I used this product it did not cover grey very well at all. Minimum coverage. I think it is quite expensive and I experienced poor results.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nicola V.
febrero 2, 2021
Ausgelaufen
PUBLICADO POR:
Nicola V.
febrero 2, 2021
Due Farbe ist im Paket ausgelaufen und hat sich überall verteilt. Färben ist nicht möglich.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicola V. - Vielen Dank für Ihr Feedback! Es tut uns leid zu hören, dass Ihre Bestellung beschädigt bei Ihnen eingetroffen ist! Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Anne-Sophie B.
febrero 2, 2021
Toujours pas reçue 4 semaines après...
PUBLICADO POR:
Anne-Sophie B.
febrero 2, 2021
Toujours pas reçue ma coloration 4 semaines après la commande, et vous m’envoyez un mail pour me proposer d’en acheter une autre! C’est pour le moins maladroit!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne-Sophie B. - Merci de nous avoir contactés. Nous sommes vraiment désolés pour ces délais de livraison. Nous allons revenir vers vous par email afin de vous tenir informer de la situation.
PUBLICADO POR:
Nathalie F.
febrero 2, 2021
Pas reçu
PUBLICADO POR:
Nathalie F.
febrero 2, 2021
Bonjour , je n ai jamais reçu la commande , j ai d ailleurs demande un remboursement car j ai du trouve un coiffeur pour pallier à cette non réception
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nathalie F. - Bonjour, merci de nous avoir contactés. Nous sommes sincèrement désolés pour l'attente de votre commande. Nous allons revenir vers vous par email afin de vous renseigner sur l'avancement de votre commande.
PUBLICADO POR:
Nancy S.
febrero 2, 2021
Great color
PUBLICADO POR:
Nancy S.
febrero 2, 2021
Easy to use and ALL needed items have been provided. Gave only 3 stars because product was too drying on my hair!! Applied it over a week ago and my hair after much conditioning...is still too dry! Cannot use this product again! Too bad am very disappointed !
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
dawn H.
febrero 2, 2021
Gray didn’t take the color
PUBLICADO POR:
dawn H.
febrero 2, 2021
Gray still stayed
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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