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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ciara D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tonya S.
abril 27, 2021
Wrong color
PUBLICADO POR:
Tonya S.
abril 27, 2021
I ordered a golden blonde,but when I colored my hair it was orange. I ended up using a box bleach to tone it down.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tonya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carri D.
abril 27, 2021
awful
PUBLICADO POR:
carri D.
abril 27, 2021
dull boring and not even like the photo. Truly disappointing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Carri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily Y.
abril 26, 2021
Two different colors!!!!
PUBLICADO POR:
Emily Y.
abril 26, 2021
I look awful! I wanted a red like I usually go with. I had quite a bit of grow out, So my kit came with a root color and an end color. These are two wildly different colors!!! My roots are a deep brown and my ends are a bright, bozo-esque, red. I am truly dissatisfied and will have to wear a bun or something til I can fix this horrible dye job.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria M.
abril 26, 2021
Didn't cover as much as the previous ones I used
PUBLICADO POR:
Maria M.
abril 26, 2021
This color didn't seem cover my hair like the others I've used. Pretty disappointed.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jamie P.
abril 26, 2021
Didn't cover my roots at all
PUBLICADO POR:
Jamie P.
abril 26, 2021
After dying my hair I noticed that my roots were still quite prevalent and my grays stood out. I actually had to go buy a box at the store and re-do it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jenny Z.
abril 26, 2021
Love the color, but not my roots
PUBLICADO POR:
Jenny Z.
abril 26, 2021
I love the color but even following the directions my roots are so light, my hair looks so bad right now.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah M.
abril 26, 2021
Did not perform well
PUBLICADO POR:
Deborah M.
abril 26, 2021
Did not perform well
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katherine B.
abril 26, 2021
Disappointed
PUBLICADO POR:
Katherine B.
abril 26, 2021
Colour is different at the roots, did not cover greys. Glad I only paid offer price of £10
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katherine B. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Nicole R.
abril 26, 2021
Nice color
PUBLICADO POR:
Nicole R.
abril 26, 2021
I liked the color and waited 36 hours to wash it and was disappointed when some color came out. It wasn’t the bold color that it was right after the initial wash. Also was very disappointed with how strong the smell was when applying it to my hair... that was horrible. Other than that I liked the initial result. Will have to wait longer next time to wash.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda O.
abril 26, 2021
Does not cover grey
PUBLICADO POR:
Linda O.
abril 26, 2021
Left on for 40 minutes and used hair dryer for a few more.
Also, way too much product sent for root touch up. Once mixed it has to be tossed.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christy N.
abril 26, 2021
Not enough color
PUBLICADO POR:
Christy N.
abril 26, 2021
I recently purchased a kit and it wasn't enough product for my hair. Only got half of my hair colored. Really like the color but it wasn't enough
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
PUBLICADO POR:
Hannah R.
abril 26, 2021
It wasn't enough
PUBLICADO POR:
Hannah R.
abril 26, 2021
I have long hair and told them that when I ordered. Two bottles wasn't enough and I could only color half of my hair before having to run to the drugstore with dye on my head.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Hannah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin S.
abril 26, 2021
Not the best
PUBLICADO POR:
Robin S.
abril 26, 2021
I was disappointed in the lack of shine and match to my colour. I left it on longer than I was told but there were areas where it still did not take well.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle M.
abril 26, 2021
Not enough product
PUBLICADO POR:
Michelle M.
abril 26, 2021
There was not enough product to cover my hair so I still have my old color coming through and my gray hair is now brown 😒.
I may need to buy 2 next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Astrid A.
abril 26, 2021
Brilliant fehlt
PUBLICADO POR:
Astrid A.
abril 26, 2021
Die Handhabung ist einfach, aber leider wurde das Ergebnis nicht so schön leuchtend wie die Werbung versprach
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Astrid A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Margaret P.
abril 26, 2021
Disaster
PUBLICADO POR:
Margaret P.
abril 26, 2021
Tried this twice. First time I used it colour was orangey red. Supposed to be raspberry red. Gave the benefit of the doubt and asked for it to be àltered. My hair was no different. Still orangey and has been left very dry. I've had much better results from cheaper box dyes at half the price. Won't be buying again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Margaret P. - We truly appreciate your feedback, and we are so sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already discussed with our eSalon team regarding your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anita D.
abril 26, 2021
No gray coverage
PUBLICADO POR:
Anita D.
abril 26, 2021
Very disappointed with the product. My hair was dry with minimal gray coverage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa R.
abril 26, 2021
Is a computer customizing my color?
PUBLICADO POR:
Lisa R.
abril 26, 2021
Apparently when my color was corrected they failed to pay attention to the fact that I wanted GOLDEN tones! I specifically stated GOLD tones. The first color gave me reddish tones. It said Gold on the bottle. The corrected color is too dark and has zero gold tones in it and now I look like Elvira! It’s so dark it’s blue. They made it darkest brown and ash. It said it shld have 2 bottles each of color and developer. It had one of each. I don’t know how you can mess up something like this. If you couldn’t give me gold tones then tell me. Don’t just send me something else. I’m so pissed because I have a family funeral to go to in a few days and will be seeing family I haven t seen in years and I look washed out bc the color is so flat and dark. Terrible. I’ll never order again
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nadège C.
abril 25, 2021
Déception
PUBLICADO POR:
Nadège C.
abril 25, 2021
La couleur est trop foncée et trop fade
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nadège C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous ! Nous allons vous contacter afin de trouver avec vous une solution pour que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails pour plus d'information.
PUBLICADO POR:
Nikita W.
abril 25, 2021
Pretty color but...
PUBLICADO POR:
Nikita W.
abril 25, 2021
I like the color, but it didn't take all the way, and quite a bit has washed out of my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nikita - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Eugenia J.
abril 25, 2021
Awful, second attempt and still awful
PUBLICADO POR:
Eugenia J.
abril 25, 2021
I wanted Irish Redhead bright colour. Ordered from e-salon twice. First time after following all instructions to the letter, the colour was light brown at the top and no colour on the lengths. I emailed to cancel he subscription. We spoke and I send pictures of the colour I wanted to the support team who persuaded me to try again. This time it was a fiasco again with boring dull medium brown all over. Cancelling the subscription and very happy to see my hairdresser tomorrow. Although as I only did the colour yesterday I won’t be able to change it for the next few weeks. Very disappointed. I am used to dying my hair and get better results and hair quality after colouring from L’Oréal hair products. It’s not difficult, at least I don’t think so, to make a redhead bright colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Eugenia J. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa B.
abril 25, 2021
Color made my hair turn orange
PUBLICADO POR:
Melissa B.
abril 25, 2021
My hair turned orange
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona R.
abril 25, 2021
No change to original colour
PUBLICADO POR:
Fiona R.
abril 25, 2021
Unfortunately this did not work for myself still just black 🖤
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Fiona R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cathy B.
abril 25, 2021
Less than desirable results.
PUBLICADO POR:
Cathy B.
abril 25, 2021
This coloring took a long time and it had quite a few steps. Especially when the results were below desirable. I did not understand why I shampooed and conditioned my hair after coloring it. I truly believe that rinsed out most of the coloring in my hair. Some of it is dark but there is not any hint of blue at all. As a matter of fact it has my natural hint of red. The gray hair in the front did not fully dye. I have bought boxes from Walmart that dyed better than this one. So now I am stuck with gray and I can't dye again for a while. I have baby fine hair and I don't want to damage it.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renate W.
abril 24, 2021
Enttäuscht
PUBLICADO POR:
Renate W.
abril 24, 2021
1. Man erkennt, wo der Nachwuchs gefärbt wurde. Diese Stellen sind dünkler.
(ist nicht sooo tragisch, aber ist bei anderen Farben nicht so- eher heller)
2. Die Farbe hat in den Längen nicht so gut gegriffen,.. überhaupt die letzten 20 cm bis zu den Spitzen fast gar nicht. Sieht etwas "ausgewaschen" aus ... wirkt nicht frisch bzw.
dadurch sogar lasch ... also der Glanz fehlt, welcher im oberen Bereich schon besser ist.
3. Insgesamt hat die Farbe, für MEINEN Geschmack zu wenig Kupferanteil,..
4. Der Geruch ist eher unangenehm ... beim Auftragen wie nach dem Waschen- sehr stark,
lässt aber nach, wenn man Pflegemittel (zb Haaröl) rein tut.
5. Schampoo/Conditioner ,viel zu wenig beigelegt - für längeres Haar braucht's mehr
Werde sehen, wielange sich die Farbe hält ... hab mir aber auch für die Längen/Spitzen "Tinte Rise" bestellt, vielleicht wird dies damit besser?!
Je nachdem, wieviele Waschgänge die Farbe nun durchhält,.. folgt ein Update.
Insgesamt bin ich eher enttäuscht, wohlwissend, dass Kupfertöne schwerer zu Färben
sind,.. aber man hat halt so seine Erfahrungen bzw. Vorstellungen mit denen man
leben kann/möchte oder eben nicht.
Zur Zeit würde ich eher nicht wieder bestellen ...
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Renate W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Christie C.
abril 24, 2021
Did not cover my gray, made my roots pink
PUBLICADO POR:
Christie C.
abril 24, 2021
The color was supposed to be a neutral dark blond to cover my roots and gray. My color came out pinky-copper and warm. It clashes with the rest of my hair color. None of my gray was covered. I now have to get my hair professionally fixed. Luckily I have a lot of hats to cover this disaster in the meantime.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christie C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kerstin M.
abril 24, 2021
Sauer, einfach nur sauer!!!!
PUBLICADO POR:
Kerstin M.
abril 24, 2021
Statt leuchtendem kupferrot, habe ich jetzt braune Haare und einfach nur wütend!!! Jetzt kann ich beim Friseur teuer bezahlen um sie wieder zurück zu bekommen. Ich möchte keine weitere Lieferung erhalten, ich hatte Ihnen nachdem die erste Lieferung mir schon nicht gefallen hat, Ihnen ganz genau mitgeteilt wie ich meine Haare möchte, wie kann es sein, dass sie jetzt braun sind????? Sie werben mit ihren Top Farbspezialisten, aber braun von kupferrot zu unterscheiden sollte Grundvoraussetzung sein
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alexandra D.
abril 24, 2021
My second try, not working again
PUBLICADO POR:
Alexandra D.
abril 24, 2021
I have tried it twice already, and even after asking to make adjustments it is not working. It doesn’t cover my grays, and the color is still brassy. Probably have to cancel.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alexandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tina L.
abril 24, 2021
Color to dark
PUBLICADO POR:
Tina L.
abril 24, 2021
Changed hair from blonde to brownish red grey
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rebecca S.
abril 23, 2021
Awful grey coverage and hot roots.
PUBLICADO POR:
Rebecca S.
abril 23, 2021
I specifically asked to go darker on my roots and assumed the color would have done that. Nope! No grey coverage and hot roots!!!! I had to go to the salon to fix what Esalon did to my hair. Extremely disappointed!!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexis N.
abril 23, 2021
Horrible
PUBLICADO POR:
Alexis N.
abril 23, 2021
I did what the instructions said and made sure every piece was saturated and my hair doesn’t look any different than what it did before I dyed it. Crappy hair dye, will never buy again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alexis - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Clair P.
abril 23, 2021
Disappointed.
PUBLICADO POR:
Clair P.
abril 23, 2021
Greys showed after 2 days. Colour wasn’t even close to what I wanted.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Clair P. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bonnie S.
abril 23, 2021
No bueno....help.
PUBLICADO POR:
Bonnie S.
abril 23, 2021
Yikes - I asked for a lighter color, and I got the exact...no darker color. I don’t want my hair to be black.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda R.
abril 23, 2021
Not for me
PUBLICADO POR:
Amanda R.
abril 23, 2021
I do love how they supply a couple pairs of gloves and remover, etc in the kit. I usually have all that, but it’s nice that comes with it. I’ve been dying my hair for a long time and was excited to try this because of all of the positive reviews. However, I did not have a good experience. Right off the bat the bottle began leaking after I mix everything together. It was on right, it just didn’t seal good. Long story short, my color ended up being too dark. Plus, it doesn’t even completely color my greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Leanna N.
abril 23, 2021
Leaked during shipping
PUBLICADO POR:
Leanna N.
abril 23, 2021
I’ve ordered for over a year and have not had any issues with my product. This time the outside of the box clearly showed the dye had leaked. It was more than half empty and was all over the inside of the box. It didn’t appear there was any shipping damage, but that the cap wasn’t on securely. The nice thing is that when I called, eSalon was very easy to deal with to get a replacement. They said they were also refunding me the cost. I haven’t received my replacement yet, but I’m sure I will.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bénédicte M.
abril 22, 2021
Deception
PUBLICADO POR:
Bénédicte M.
abril 22, 2021
La coloration que j'ai reçu correspondé bien à ma demande, malheureusement celle ci s'est estompée au 1er lavage. Et l'odeur de la coloration est très prenante. J'ai cru ne pas pouvoir faire celle ci tellement l'odeur été insoutenable. (odeur d'ammoniaque).
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Bénédicte M. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne vous ait pas totalement satisfaite. Nous allons vous contacter par email afin de remédier à cette situation. Votre satisfaction est très importante pour nous !
PUBLICADO POR:
Susi P.
abril 22, 2021
Haarausfall!!!!!!
PUBLICADO POR:
Susi P.
abril 22, 2021
Seit ich zum 2mal die Farbe aufgetragen habe fallen mir die Haare aus . Hilfeee
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susi P. - Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie seit der Verwendung unserer Haarfarbe unter Haarausfall leiden. Wir versichern Ihnen, dass dies ist eine sehr ungewöhnliche Reaktion auf unsere Produkte ist. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern.
PUBLICADO POR:
Eileen P.
abril 22, 2021
Color did not work. Color did not cover gray.
PUBLICADO POR:
Eileen P.
abril 22, 2021
Please cancel all orders not happy with your product for my hair
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Eileen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca J.
abril 22, 2021
Bit too red
PUBLICADO POR:
Rebecca J.
abril 22, 2021
Faded quite quick
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rebecca J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle M.
abril 22, 2021
Very disappointed
PUBLICADO POR:
Michelle M.
abril 22, 2021
I colored my hair according to directions and the gray was not covered very well at all.The gray did not color at the temples and hair line .
I was very disappointed
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie M.
abril 22, 2021
Mistake
PUBLICADO POR:
Stephanie M.
abril 22, 2021
Difficult to cancel orders
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Belinda Gl
abril 22, 2021
decue
PUBLICADO POR:
Belinda Gl
abril 22, 2021
pour etre franche tres decue pour 10 euros une paire de gant une lingette un shampoing un apres shampoing et une creme pour eviter de coloree la peau decue na pas recouvert mes cheveux blancs odeur tres desagreable directement sa ma monter aux yeux meme apres plusieurs rincage l eau qui degoulinait de la tete qui tombait dans mes yeux et oui je l ai rincer sous ma douche me brulait mes yeux et irritation du cuir chevelu cest comme sa la teinture n avait pas ete faite j ai toujours mes cheveux blanc donc je recommanderais pas dommage .......une gamme moins elevée ma fait plus de positive ....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Belinda GI. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Emily M.
abril 22, 2021
Not pleased with results
PUBLICADO POR:
Emily M.
abril 22, 2021
I tried my custom made hair color twice and both times the color has not been able to successfully take on my grey hair. This time I had someone assist with the coloring to ensure that all areas were covered. After the processing and rinsing was complete there were noticeable hairs that were still grey. With this being said I will not be continuing your services. Thank you for the opportunity but I wish to cancel my subscription.
Mahalo,
Emily Mossman
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan M.
abril 22, 2021
Poor Result, No back up
PUBLICADO POR:
Susan M.
abril 22, 2021
Having followed instructions to the letter l ended up with, grey roots and lovely lengths. The root dye didn't take at all. Most disappointing is that despite two emails l have received no response from customer care. I hope this review may prompt someone to get in touch!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Susan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
April K.
abril 22, 2021
Not the color I wanted
PUBLICADO POR:
April K.
abril 22, 2021
I wanted a brown color and I got black. Not happy at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
April - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Manna M.
abril 22, 2021
Easy application
PUBLICADO POR:
Manna M.
abril 22, 2021
Th application process is very easy and there is no smell. However, I find that the color does not last and my grays start showing after 2 weeks.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Manna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maia M.
abril 22, 2021
Colour not as described
PUBLICADO POR:
Maia M.
abril 22, 2021
Was supposed to be an intense copper but instead was a warmish brown.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maia M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna M.
abril 22, 2021
Horrible
PUBLICADO POR:
Anna M.
abril 22, 2021
I followed the directions to a T and it made my hair worse. The roots were a different color than my ends because the directions told me to color the roots with one bottle and the ends with another. So disappointed if I could give it 0 stars I would
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bridget M.
abril 21, 2021
not enough
PUBLICADO POR:
Bridget M.
abril 21, 2021
I had to use last month's package and this months to completely cover my hair. I am canceling. still looking brassy and never get enough to cover my roots.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Bridget - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
shannon M.
abril 21, 2021
not even ANY BLUE my.hair !!!.very disappointed
PUBLICADO POR:
shannon M.
abril 21, 2021
would like to cancel my subscription a.s.ap.. shannon miller. wensday 4.21.2021. 3:57am.. ⁰
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica G.
abril 21, 2021
Bummed
PUBLICADO POR:
Jessica G.
abril 21, 2021
Color made no change to my hair, wasn't the color i asked for. I feel like i pick a certain color and they change it to what they think will work. Was told they would resend the color i asked for and again it seemed like they chose the color. I would have just liked to receive what i pay for so was a little bummed out.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Jessica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lisa K.
abril 21, 2021
Grays are already popping out
PUBLICADO POR:
Lisa K.
abril 21, 2021
Not strong hair dye my grays are already coming out
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Crystal M.
abril 21, 2021
Not good gray coverage
PUBLICADO POR:
Crystal M.
abril 21, 2021
Love the color but it doesn’t cover stubborn grays very good
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Crystal - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer M.
abril 21, 2021
Colour
PUBLICADO POR:
Jennifer M.
abril 21, 2021
Having used the same colour previously, the colour is harsh on the hair,
It doesn’t match the previous colour and as a hairdresser l am meticulous at application. The product has left me with an enormous colour correction Bill.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer M. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lydia M.
abril 21, 2021
Less product arriving
PUBLICADO POR:
Lydia M.
abril 21, 2021
I have been using the product for a year. While the color match is good, I have been noticing that the amount of solution has decreased, so I am getting less for the money lately.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lydia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne T.
abril 21, 2021
Enttäuschend
PUBLICADO POR:
Yvonne T.
abril 21, 2021
Ich habe alles nach Anleitung angewendet. Leider sind meine weißen Haare immer noch weiß und nicht braun.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Yvonne T. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Breda M.
abril 21, 2021
Doesn't cover grey
PUBLICADO POR:
Breda M.
abril 21, 2021
I was disappointed on my first effort and contacted you to darken formula. Still doesn't cover greys. I'm light blonde and thought it would be an easy colour to blend in
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Breda M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shannon G.
abril 20, 2021
Not terrific gray coverage
PUBLICADO POR:
Shannon G.
abril 20, 2021
Color too brown, didn’t cover gray, was told no way to adjust it. Can’t figure out how to cancel and I’m not happy.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Shannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shelleyanne R.
abril 20, 2021
Not the color I requested
PUBLICADO POR:
Shelleyanne R.
abril 20, 2021
I purchased a purple color and it was a reddish brown. My natural color is deep brownish black and it lightened my hair without any purple tint. Very disapointed
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shelleyanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Champion C.
abril 20, 2021
Réclamation
PUBLICADO POR:
Champion C.
abril 20, 2021
Colis endommagé
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Champion C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre colis eSalon soit arrivé endommagé. Nous allons vous contacter par e-mail afin de faire le nécessaire et vous aider. À très vite !
PUBLICADO POR:
Sara N.
abril 19, 2021
Not right color
PUBLICADO POR:
Sara N.
abril 19, 2021
After reading numerous reviews online and hearing how great the color is at eSalon I decided to give it a try. Boy was I wrong. I have naturally red hair and wanted to cover up whites; I ordered a color very similar to my natural hair color and now my hair is brown not even a slight tint of red. Very upset with the color I could have gone to the store and picked out a box and have better results. Shame on me for putting my trust in esalon. I have requested a refund and canceled my account.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Myriam M.
abril 19, 2021
Commande jamais recue
PUBLICADO POR:
Myriam M.
abril 19, 2021
Je n’ai toujours pas reçu ma commande le 19/04 alors qu’elle devait arriver le 12. C’était ma 2 eme commande chez esalon. Cela ne donne pas envie de continuer
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Myriam M. - Merci pour votre commentaire. Nous sommes désolés que votre commande ne soit pas encore arrivée. La date de préparation de votre commande n'est pas la date de livraison, nous sommes désolés pour cette confusion et nous allons revenir vers vous pour plus d'information.
PUBLICADO POR:
Victoria T.
abril 19, 2021
Hate the color
PUBLICADO POR:
Victoria T.
abril 19, 2021
I loved the first few times I used the system but this color adjustment went horribly and came out almost black on me. When I contacted customer service about a refund they gave me a runaround about a new color adjustment but I don't trust them when this color went so wrong. Someone else cancelled my upcoming orders and told me to email a specific address. I emailed them directly regarding the refund and still haven't heard back a month later. So much for 100% satisfaction.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine C.
abril 19, 2021
Over all I live the color but Grey coverage is still an issue
PUBLICADO POR:
Christine C.
abril 19, 2021
My Grey colors a light drown or red..after a few washings it's obviously 2 toned
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sarah S.
abril 19, 2021
Not what I was expecting
PUBLICADO POR:
Sarah S.
abril 19, 2021
I was hoping for better grey coverage and a nice cool color. It pulled warm on me and didn’t do much for my grey. Will not be a return customer. I gave 3 stars for packaging.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dilia K.
abril 19, 2021
Farbe zu dunkel - kein Glanz
PUBLICADO POR:
Dilia K.
abril 19, 2021
Obwohl ich die Farbe nach Vorschrift verwendet habe, und auch aufgeschäumt, sieht sie nicht schön aus.
Das Haar ist ohne Glanz und ich sehe nun leider furchtbar aus. Das Haar ist braun statt kupfer und sieht leblos und trist aus. Ich bin extrem enttäuscht. Das kann jede billige Farbe aus dem Supermarkt besser
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dilia K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Alison A.
abril 19, 2021
Really bad product
PUBLICADO POR:
Alison A.
abril 19, 2021
Left roots light brown greys orange rest dark but not purple at all and generally hair felt like straw took 3 conditioning treatments to return condition of hair to normal very dissatisfied
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alison - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda B.
abril 19, 2021
Way too brown and way too dark...i asked for lighter and redder :(
PUBLICADO POR:
Linda B.
abril 19, 2021
The color is the same as last time... looks like the edits made no difference at all
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
CORINA B.
abril 19, 2021
merci de me rembourser
PUBLICADO POR:
CORINA B.
abril 19, 2021
Bonjour,
je vous ai déjà expliqué que la couleur ne me va pas et que j'annule l'abonnement, mais vous m'avez envoyé quand même la couleur, merci de m'envoyer une étiquette gratuite de retour et me rembourser immédiatement.
Cordialement,
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
CORINA B. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté nos équipes afin de résoudre votre problème. Dites-nous si nous pouvons vous aider davantage !
PUBLICADO POR:
Jessica E.
abril 19, 2021
Dark brown isn’t dark enough
PUBLICADO POR:
Jessica E.
abril 19, 2021
I purchased “Darkest Brown” and included photos along with notes expressing concern that it may not be dark enough. (I’m Southern European with naturally very dark brown hair but not quite black). The colourist never reached out on my comments and when I used the colour it was indeed much too light. It also had copper and red tones which again, I made note that I didn’t want those undertones. It seemed like they didn’t read any of my order notes or looked at my photos. I gave it three stars because the packaging was nice and instructions were well organized. Good concept but I’m unhappy with the end result.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Toni M.
abril 18, 2021
SHIPPING ISSUES!
PUBLICADO POR:
Toni M.
abril 18, 2021
I ordered this product on 4/10 it is now the 15 and the package is still setting at the mail facility how long do I have to wait? There are so many other companys with better shipping services, why should I keep purchasing from a company who doesn't seem to care about efficiency in shipping?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Toni - We’re truly sorry that our shipping did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and services each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie G.
abril 18, 2021
Washed out
PUBLICADO POR:
Marie G.
abril 18, 2021
I've washed my hair twice since I last used the colour and at first it looked great covered all the grey but not it just seems like it's washed out now
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marie G. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renate M.
abril 18, 2021
rot anstatt blond
PUBLICADO POR:
Renate M.
abril 18, 2021
Nein danke, nie wieder. Ich habe lange Haare und mein Ansatz ist nun anstatt hellblond fuchsrot. Von Natur aus bin ich mittelblond, eigentlich. Dabei habe ich die Gebrauchsanweisung exakt befolgt. Ich bin sehr verärgert.......
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Renate M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jacklyn M.
abril 18, 2021
purple tint
PUBLICADO POR:
Jacklyn M.
abril 18, 2021
I am very disappointed in the color. It is to dark and has a purple tint, I wish to cancel any future color products.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jacklyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sara B.
abril 18, 2021
Didn't do anything on my roots
PUBLICADO POR:
Sara B.
abril 18, 2021
I have naturally blonde hair but dye it red. With any other brand I've purchased, it will cover my roots. This didn't. I will need to dye my hair again because my roots are still showing a different color. Honestly so unsatisfied.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mary J.
abril 18, 2021
I want to unsubscribe
PUBLICADO POR:
Mary J.
abril 18, 2021
I want to unsubscribe immediately!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa B.
abril 18, 2021
It did nothing
PUBLICADO POR:
Lisa B.
abril 18, 2021
I followed all instructions, I've been doing my hair at home for nearly 20 years and even used eSalon back in September of 2020. This time around it should have been darkest brown with intense pearl (I requested a purple like pearl)
My hair looks exactly the same as it did before coloring it. It's a light-medium brown. I've never had a hair color not take and fairly irritated I wasted over an hour and $30 just to have the same color I started with. If I could give 0 stars, I would.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ms. M.
abril 18, 2021
Covered grays, Dried out hair.
PUBLICADO POR:
Ms. M.
abril 18, 2021
My curly hair (which needs a lot of moisture) was immediately dried out by this product. While it covers my grays well, the color was flat looking and the ends were dried out right away even though I followed the instructions to the letter.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rosa E.
abril 17, 2021
Unhappy with Color
PUBLICADO POR:
Rosa E.
abril 17, 2021
The color did not stay for more than 5 days, and it's too expensive for not holding its color..
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rosa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lucile C.
abril 17, 2021
Déception
PUBLICADO POR:
Lucile C.
abril 17, 2021
Compte tenu de la quantité de cheveux blancs et de mon allergie à l'ammoniaque, la couleur ne couvre pas totalement mes cheveux blancs malgré une demande de modification d'un ton plus foncé.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lucile - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue et nous espérons de trouver une solution avec vous afin de vous offrir une meilleure couverture de vos cheveux blancs. Nous vous avons envoyé un email avec plus d'information ; et nous restons à votre écoute ! Merci encore d'avoir partagé votre expérience avec nous.
PUBLICADO POR:
Kerstin L.
abril 17, 2021
Wo ist das Lila?
PUBLICADO POR:
Kerstin L.
abril 17, 2021
Hi Zusammen,
die Farbe ist absolut nicht was ich wollte. Ich wollte lila... Und eine Veränderung.... Jetzt ist es nur eine Auffrischung von dem was ich hatte.... Was ich nicht mehr haben wollte.... Und meine Haare sind trotz 100 Prozent an den Plan haltens nur noch Stroh.... Ich bin sehr unzufrieden... Jetzt kann ich nichmal drauf färben ohne dass alles abbricht....
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin L.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Magali T
abril 17, 2021
Pas la couleur souhaitée
PUBLICADO POR:
Magali T
abril 17, 2021
Ma couleur n'a rien d'un cuivré mais un auburn!!! Du rouge ? Je suis dégoûtée
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Magali - Nous sommes désolés que vous n'êtes pas satisfaite de votre coloration. Si vous le souhaitez, on sera heureux de modifier votre coloration ! Saviez-vous que nous pouvons ajuster la teinte, les tons et l’éclat de vos cheveux ? Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une coloration qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Rachel J.
abril 17, 2021
Terrible coverage
PUBLICADO POR:
Rachel J.
abril 17, 2021
I was very disappointed in my first color. There was absolutely NO grey coverage. The color itself wasn't horrible but I needed to tone out the brassiness. I was supposed to get a replacement color which I never got either.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer S.
abril 17, 2021
Never received my order and I cannot speak to anyone about it
PUBLICADO POR:
Jennifer S.
abril 17, 2021
My apologies. I found it. I mistook the box for a different order. Still, I think the shipping is wacky and I hope there's a way to actually reach a person if I should ever need to. Again my apologies for the erroneous review
There's no phone number that I can find on this website and the support link just leads me in circles. Also, I find it very strange that the shipment originates from Anaheim, CA, however it ships several times across states all the way to New York. I live 1/2 hour from Anaheim. I could have picked it up
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maile N.
abril 17, 2021
Wrong color
PUBLICADO POR:
Maile N.
abril 17, 2021
The color turned my hair black which is not what I wanted at all!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Maile - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Irena L.
abril 17, 2021
Ich bin enttaäuscht
PUBLICADO POR:
Irena L.
abril 17, 2021
Ich habe meine Haare gefärbt. Ergebnis-graue Farbe mit blaue. Ich bestelle Licht blond ohne blau und graue. Ich bin enttäuscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Irena L. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Gerry M.
abril 17, 2021
Returned
PUBLICADO POR:
Gerry M.
abril 17, 2021
I return the product right after it was sent to me I am still waiting for my credit that's what I was told when I called and they said they couldn't stop the shipping just send it back Return to Sender.
I went to the post office and I did this have you received the item back yet so I can be credited?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gerry - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Collyn P.
abril 17, 2021
Too red
PUBLICADO POR:
Collyn P.
abril 17, 2021
Ordered what was supposed to be chocolate brown. I got something that made my hair auburn. Texture was good as was coverage but color was way off what was represented
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Collyn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Diana B.
abril 17, 2021
Very Disappointed
PUBLICADO POR:
Diana B.
abril 17, 2021
I wrote you a email telling you how disappointed I am.
Not what I expected at all, front and side greys weren't covered at all, color not what I wanted, ended with 2 tone hair in the back of my head, my sister pointed it out. My hair is short so there's no room for mistakes!!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
shirley N.
abril 17, 2021
Super pissed and look horrible
PUBLICADO POR:
shirley N.
abril 17, 2021
Followed directions to a T and it did not blend at all even with pouring the rinse over my head and massaging for 5 minutes instead of just the 3 minutes recommended. I was trying to go dark red and they didn't even try to do that. I dont care really what color they think i should have for my skin tone i know what i want and have had it before and sent pics. Not the best experience or impression
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandy K.
abril 16, 2021
Echt scheiße
PUBLICADO POR:
Sandy K.
abril 16, 2021
Seit einer Woche warte ich auf meine Farbe und sie kommt einfach nicht, kein Verfolgungslink, keine email das es verschickt wurde. Ich bin sehr enttäuscht von dem ganzen und würde es auch nicht wieder kaufen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandy K. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Amanda R.
abril 16, 2021
Dull
PUBLICADO POR:
Amanda R.
abril 16, 2021
This color seem to be duller than the last time. I applied it just as the instructions stated and had done it the same way I’ve done it in the past.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
djamila D.
abril 16, 2021
Pas du tout ce que j'avais commandé
PUBLICADO POR:
djamila D.
abril 16, 2021
La couleur ne correspond pas du tout a ce que je voulais .J'étais blonde je me retrouve châtain foncé. Je suis complètement déçue du résultat surtout que j'avais envoyé des photos de la couleur que j'avais et que j'avais demandé plus claire et au final je me retrouve deux fois plus foncé. Je ne recommande pas du tout . Vraiment déçue
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Djamila - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Zindy M.
abril 16, 2021
Not enough gray coverage
PUBLICADO POR:
Zindy M.
abril 16, 2021
I thought I would get better coverage than my store bought color. Honestly I thought it was overpriced for the quality of the product. Not what I expected
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Katy
abril 16, 2021
Didn’t like it
PUBLICADO POR:
Katy
abril 16, 2021
Only tried because of covid and didn’t like it
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katy - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jaime I.
abril 16, 2021
Unhappy
PUBLICADO POR:
Jaime I.
abril 16, 2021
The color was not what I hoped for I get better results n color from my store brought box brand. And will no longer be a client of esalon.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jaime - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela F.
abril 16, 2021
Way too dark
PUBLICADO POR:
Angela F.
abril 16, 2021
The color was way too dark! I sent a photo of my hair color to the consultant and wasn’t consulted . I assumed it was good and applied to my hair and it was almost black.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amy S.
abril 16, 2021
Love the color but it fades
PUBLICADO POR:
Amy S.
abril 16, 2021
I loved this color when I first put it in. It had just the right amount of purple shade that I wanted. But the color faded out within 2-3 weeks and was just back to my original shade of reddish brown. I waited to try again with my second order before I wrote my review but that color faded after just a few weeks too. It’s a shame it doesn’t last longer than that but I just can’t justify the price for only a couple weeks of color.
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
lucy A.
abril 16, 2021
Color comes out quickly
PUBLICADO POR:
lucy A.
abril 16, 2021
Not pleased with product. Thought I give it a shot. Color comes out quickly.
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lucy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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