It's been a couple weeks since I colored my hair and it looked wonderful for the first week, then the color started coming out even with a shampoo and conditioner for color treated hair. My old bleach job and grays are now totally visible. The gloves were also way too small for my hands and I had to purchase others.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lindsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kara G.
septiembre 5, 2021
Too dark
PUBLICADO POR:
Kara G.
septiembre 5, 2021
The product seems to be decent quality, however, the color is WAY off— far darker than my original color, which I wanted to lighten. I have requested cancellation of my membership.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marie-Odile T.
septiembre 3, 2021
Cheveux blancs à peine coloré
PUBLICADO POR:
Marie-Odile T.
septiembre 3, 2021
Bonjour ,
Cheveux blancs à peine colorés malgré le temps de pose respecté .Toujours mes racines qui restent poivre et sel . Sinon coté couleur ,aucune brillance ,ni reflet. Nouvelle tentative avant résiliation .
De plus , j'avais annulé le produit Triple Prep qui rend les cheveux gras. Vous me l'avez comptabilisé.....
Merci de votre compréhension.
Mme Thomas Marie- Odile
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
carol M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teresa
septiembre 3, 2021
It was fair
PUBLICADO POR:
Teresa
septiembre 3, 2021
It really didn't last any longer than the original order. I even got the shampoo and conditioner for color treated hair. I only was washing it twice a week. So I don't know if my hair is just growing faster or my gray hair is just absolutely stubborn. For all over coverage is great and fantastic color. I have purchased from esalon a long time now. No complaints there.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Itzy S.
septiembre 3, 2021
Roots only ? Needed highlight coverage. Not happy with this.
PUBLICADO POR:
Itzy S.
septiembre 3, 2021
I needed full head coverage ! Not just roots. Wanted highlights, mine have faded away.
Do not send me anything else, ever !!!!!!!
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Itzy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stella Q.
septiembre 3, 2021
Grey hair
PUBLICADO POR:
Stella Q.
septiembre 3, 2021
The color is nice but it did not cover my greys - followed the 2 bottle instructions so I was expecting better results.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
MIA78
septiembre 2, 2021
Not for black folks
PUBLICADO POR:
MIA78
septiembre 2, 2021
This hair dye is NOT for all black women or men. At Ieast I know it's not for 100% African hair texture.....i.e. 4c hair. I should have known before purchasing, most of the women on the ad were non-black women. Did NOT cover my Grey hair like I expected. Usually when I use other brands e.g. shaemoisture, nutriant etc I get 100% coverage. Plan to get my money back.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Mia78 -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Megan B.
septiembre 1, 2021
Custom color
PUBLICADO POR:
Megan B.
septiembre 1, 2021
It did not match my natural color. After I dyed it the color looks very unnatural. The dye dried my hair out so bad. It now feels damaged and super dry all the time. I will not use this product again and will tell all my friends and family not to use this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Saida E.
septiembre 1, 2021
Gray hair is not colored,
PUBLICADO POR:
Saida E.
septiembre 1, 2021
I ordered 2 sets, unfortunately I used only one. Because my couple gray hair not colored. I did everything by instructions. Thanks God , I don’t have a lot gray hair. I’m very disappointed.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Saida - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Griselda G.
agosto 31, 2021
Horrible
PUBLICADO POR:
Griselda G.
agosto 31, 2021
Worst hair Die I ever used. It’s Extremely messy. Stained my bath tub and all areas around where it splashed while washing the color off. The worst part, It Didn’t cover my grays and the color is way off what I ordered. Very Very disappointed with this product!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Griselda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fle B
agosto 31, 2021
Très déçue du résultat, très foncé
PUBLICADO POR:
Fle B
agosto 31, 2021
Bonjour,
Très déçue du résultat, la couleur est beaucoup beaucoup trop foncée, j'ai pris châtain clair et j'ai l'impression d'être châtain foncé! J'avais demandé lorsque de ma commande des tons jaunes ( non oranges ni rouges), que je ne retrouve pas... Du coup maintenant, esalon, comment je ratrape ça svp ?
Dernière chose, la quantité de la coloration, vraiment très juste, je n'ai pas eu assez de produit pour faite toutes mes longueurs à l'arrière, j'ai une tignasse très épaisse il faut dire, mais voilà....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fle B. - Nous sommes sincèrement désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Jennifer H.
agosto 31, 2021
I might be expecting too much?
PUBLICADO POR:
Jennifer H.
agosto 31, 2021
I have light brown hair but it pulls really red whenever I lighten it. I tried going just one shade lighter than my natural color but it kept looking brassy. I tried leaving it on longer and getting more neutralizer in the formula but it's just not what I was hoping for. Everyone thought I was trying to color my hair red when I was trying to go neutral. I guess I'm someone who will have to go to an actual salon to get what I'm looking for.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jing S.
agosto 31, 2021
I hate it!
PUBLICADO POR:
Jing S.
agosto 31, 2021
My hair got thinner! At first its good but after a week it faded so fast! And worst, i can't cancel my order! Its sooo expensive! Such a waste of money!
CAN YOU STOP SENDING ME PRODUCTS!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jing - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cindy H.
agosto 31, 2021
Very damaging!
PUBLICADO POR:
Cindy H.
agosto 31, 2021
I gave eSalon a chance with 3 separate orders. The color does not cover gray, comes out patchy, and severely damaged my hair. I’ve colored my own hair for years and this is truly the worst at home hair color I’ve ever used. It’s very poor quality.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cindy - We’re truly sorry that our color did not meet your expectations We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristi N.
agosto 31, 2021
Color is not satisfactory
PUBLICADO POR:
Kristi N.
agosto 31, 2021
I didn’t have great expectations, but the color is off, and when my roots grew out there was quite a difference in color. Because of the pandemic, I felt it best to continue with Esalon until local salons could fix my hair back to my natural color.
Overall, I’m simply not pleased with the color.
I notified Esalon, and they adjusted it a bit for my next order, but then I had 3 different colors after the roots grew out a bit.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renee J.
agosto 30, 2021
Renee’s review
PUBLICADO POR:
Renee J.
agosto 30, 2021
The color was a little better than the last but it really fried my hair! My hair is like hey now!! I hate how my hair feels!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Diana A.
agosto 30, 2021
Didn't cover roots well
PUBLICADO POR:
Diana A.
agosto 30, 2021
Have used same color before with better results - didn't cover my roots very well. Even tried again after shampooing with leftover color and just didn't take. Will be rethinking buying this again.....was using to freshen roots between salon colors and it would get me a few weeks, but not this time, so ended up going back to salon the following week. Not cost effective when it doesn't work.... :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Vanessa M.
agosto 29, 2021
No grey coverage
PUBLICADO POR:
Vanessa M.
agosto 29, 2021
I bought this product after reading the reviews but this product was disappointing for me as it did not cover my grey hair at all. I would like a refund.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lorena M.
agosto 28, 2021
Got the wrong color!!
PUBLICADO POR:
Lorena M.
agosto 28, 2021
You sent me the wrong color. Completely messed up my last order order and sent me a dark brown instead of copper golden. It took me years of professional care to get to the color and now my hair looks ridiculous.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Angella J.
agosto 28, 2021
No stay color
PUBLICADO POR:
Angella J.
agosto 28, 2021
I am disappointed. The product covered my gray hair for only a week
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angella - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angie T.
agosto 27, 2021
Not worth the money
PUBLICADO POR:
Angie T.
agosto 27, 2021
Color faded away with in a week!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Norma W.
agosto 27, 2021
NO DELIVERY!!
PUBLICADO POR:
Norma W.
agosto 27, 2021
Hi Guys, apologies for no review of your products as I have Not received it yet!!
Thx Norma 😒
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Norma - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicki S.
agosto 27, 2021
Still trying to acheive better grey coverage
PUBLICADO POR:
Nicki S.
agosto 27, 2021
Perhaps by lighting the colour to show less white strips on the root line.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Nicki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin
agosto 27, 2021
Gray coverage is bad
PUBLICADO POR:
Erin
agosto 27, 2021
The color smelled worse than what I was using before and my hair did not feel good after coloring like it does with the professional color I was using, but I still kept an open mind. The color turned out quite pretty, but I was unimpressed with the gray coverage right after coloring. But about a week after I colored my hair, all the gray seemed to show back up. And yes, I followed the instructions to the letter and I am not a hair color novice by any means. The customer service is great, and they gave me a free color, but I will not be wasting my time in the future with this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michele C.
agosto 26, 2021
It just does not cover the greys
PUBLICADO POR:
Michele C.
agosto 26, 2021
I am disappointed as I hoped it would cover the greys.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shivani T.
agosto 26, 2021
After 10 days hairs near root looks much lighter
PUBLICADO POR:
Shivani T.
agosto 26, 2021
after 10 days color faded near roots and in sun light it looks two different color-near root its light brown and tip darkest brown. I already have volume issue, with that lighter brown near root make it seem bigger bald patch.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shivani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Viveca A.
agosto 26, 2021
Not the right color at all
PUBLICADO POR:
Viveca A.
agosto 26, 2021
Not the right color at all then you sent me another after not even trying it till now
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Viveca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Crystal T.
agosto 25, 2021
Orange
PUBLICADO POR:
Crystal T.
agosto 25, 2021
Turned my hair a horrible shade or orange....
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alma C.
agosto 25, 2021
Awful have ended up with two toned hair even though followed instructions
PUBLICADO POR:
Alma C.
agosto 25, 2021
I followed exactly the instructions and I now have darker roots and patches of lighter colour in some areas. The roots/ends separate bottles, used one half of each with one bottle of developer as per printed instructions.
There is also only one shampoo/Conditioner and my hair is quite dry and stringy, so as a result have to keep my hair tied up until I can get it fixed, which will cost a fortune!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alma C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jillian B.
agosto 25, 2021
Not sure
PUBLICADO POR:
Jillian B.
agosto 25, 2021
Esalon has given me what i wanted. I think the colour is not suiting me. I find that my hair looks dirty rather then fresh and bouncy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Magdalena R.
agosto 25, 2021
Nice colour but seriously damaged my hair
PUBLICADO POR:
Magdalena R.
agosto 25, 2021
Initially I loved the colour but somehow after using this brand my hair became dry and started to break. I’m really upset because I hoped for salon like quality not over the counter dye box.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Magdalena R.- Thank you for taking the time to share your feedback with us.! We are sorry to hear you have been experiencing hair damage since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brooklyn W.
agosto 25, 2021
Doesn't cover my greys
PUBLICADO POR:
Brooklyn W.
agosto 25, 2021
I tried 3 times and still didn't get grey coverage. Took your advise and everything. You also have a 100% satisfaction but no one ever reached out to me granted I emailed with my issues
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Brooklyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
KRISTI T.
agosto 25, 2021
What happened?! See new After photos attached 8-25-2021
PUBLICADO POR:
KRISTI T.
agosto 25, 2021
I had written detailed notes about Color Goals (Medium Blonde (Cool Beige)), my skin tone, hair texture and tendency to come up red and included multiple photos. I was expecting a mix that was predominantly ash with far less gold. The resulting color on the 5-6 inches of virgin hair from the crown down came up very red and the overall color clearly appears distinctly Auburn. It completely clashes with my fair neutral/slightly cool skin tone so I'm very disappointed. I even tried the purple Tint Rinse to help counteract the red but it did little.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cory S.
agosto 25, 2021
I hated this color.
PUBLICADO POR:
Cory S.
agosto 25, 2021
I hated this color. It did not apply even to my hair. My hair was soaked with hair dye. There was not a strand untouched. The color is nothing like what I requested. I hate my hair now :( I was really looking forward to this color :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cory - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Catherine L.
agosto 24, 2021
sur mes cheveux cela fait orange
PUBLICADO POR:
Catherine L.
agosto 24, 2021
sur mes cheveux cela fait orange
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Verda S.
agosto 24, 2021
Disappointed!!!!!
PUBLICADO POR:
Verda S.
agosto 24, 2021
Didn't cover gray's and lost lots of hair after use.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Verda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabriella K.
agosto 24, 2021
Aucune différence...
PUBLICADO POR:
Gabriella K.
agosto 24, 2021
Toute contente j'ouvre mon colis, déjà bon de la coloration a couler dans la boîte...
Je me lance, suit toute les consignes... Ça pique beaucoup... Au rinçage je perds une poignée de cheveux... Bon...ok.... Et résultats... Bha pas de différence si ce n'est un léger reflex roux au soleil et encore... Déçu...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gabriella K. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été satisfaisante. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Jane
agosto 24, 2021
Color comes off on every wash
PUBLICADO POR:
Jane
agosto 24, 2021
Color comes off on every wash
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Jane Marie M.
agosto 23, 2021
A Bit Disappointed
PUBLICADO POR:
Jane Marie M.
agosto 23, 2021
My hair was colored to exact specifications given by eSalon, but the gray was not covered completely and just days after the treatment, silvery threads emerged. These were mostly at my temple and front hairline; the other roots took the coverage well. The overall color was also too dark. It has lightened up a bit, but it still does not have the subtle gradiations I was hoping for. My hair feels good, though, and I love the shampoo/conditioner accompanying the purchase. Unsure what to do now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane Marie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mila P.
agosto 23, 2021
Did not cover grays
PUBLICADO POR:
Mila P.
agosto 23, 2021
Does not work for my hair aka stubborn grays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mila - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Terri H.
agosto 23, 2021
Still grey at spots
PUBLICADO POR:
Terri H.
agosto 23, 2021
Great color, but the grey just doesn’t get colored. It looks like it doesn’t even come at all.
I do love the color, so I guess I’ll be stuck with the grey spots.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Terri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kayla B.
agosto 23, 2021
No color change
PUBLICADO POR:
Kayla B.
agosto 23, 2021
My hair didn’t change color at all, not even my grays. I followed directions but just didn’t show in my hair
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kayla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Megan C.
agosto 23, 2021
Meh, lots of room for improvement!
PUBLICADO POR:
Megan C.
agosto 23, 2021
I'm honestly not impressed or happy with my order. It's just ok honestly. It's like box dye that you'd get from Walmart, but in fancier packaging with your name on it and a "customized color". I suppose they came pretty close to the color I requested BUT I don't like how coppery the color is. I've never been able to find a dye that matches my natural strawberry blonde hair, so I gave this a chance and got the same fake, copper looking result as any other reddish box dye hair color. I wasn't seeking a different hair color. I only wanted to dye my grays, but now my entire head (moreso my roots) have that bright copper/orange color that is noticeably fake and unnatural looking. If you're a ginger like me, then you know what I'm referring to. For whatever reason our hair color is hard to replicate. Red hair dyes never turn out looking natural afterwards whether you're a natural redhead or not. This dye is no exception unfortunately. I guess my expectations were a little higher because Brad Mondo recommended it in one of his videos, but I'm sad to report he let me down on this one. I will say that the color is consistent as far as the shade goes. It is the same color all over (roots, mids and ends) BUT there are 2 patches/streaks of hair that didn't take the color on the top, back, center section of my head and I'm not sure why. I'm 99% positive it wasn't my fault because I was very meticulous and had help with it. My hair was completely saturated with dye all over. I know for a fact that no spots were missed and I didn't have any other products in my hair either. I washed it 2 days prior to coloring it because it's never a good idea to dye freshly washed hair, but also not good to dye dirty hair either. There was nothing in my hair. No leave-in products, no detangler. I just shampooed/conditioned it and let it air dry, then dyed it 2 days later. So I'm not exactly sure what went wrong but I'm pretty disappointed with the coppery shade.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Megan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Yvette G.
agosto 23, 2021
Not for me
PUBLICADO POR:
Yvette G.
agosto 23, 2021
It's only been 2 weeks since I initially colored, I thought I was going to get better gray coverage or at least better, long lasting coverage. Not at all. The color wasn't rich enough. The black isn't as black as box shelf coloring. 2 weeks later I was and now my roots have turned a golden brown color NO WHERE near my original color. I'm not impressed. I will not be purchasing future orders.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yvette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brittny A.
agosto 23, 2021
Not the same as the first box
PUBLICADO POR:
Brittny A.
agosto 23, 2021
Did not cover roots or gray at all. Also was a different color than the first shipment.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brittny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Amanda B.
agosto 22, 2021
Terrible Experience
PUBLICADO POR:
Amanda B.
agosto 22, 2021
On learning that my next color shipment is being prepared I thought I should first try to apply the coloring kit received a few weeks ago. My experience was an absolute disaster and I wasn't able to follow the step by step instruction. After applying approximately half of the bottle for roots and touch up, I noticed that the remainder mixture in the bottle applicator was foaming and oozing out of the bottle uncontrollably. Realizing that the liquid might stain the counter top, I thought my best option was to complete the process in the shower without further delay and basically forced water into the applicator and massaged my hair without waiting the 30 minutes as suggested. I, of course, can't comment if the color selected was a good fit for me but this "do it yourself" coloring is far too messy and no amount of savings would be worth it. I am also annoyed that canceling future shipment can only be done by calling eSalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne D.
agosto 22, 2021
If you have white roots, this may not work for you.
PUBLICADO POR:
Dianne D.
agosto 22, 2021
Hello,
I received my color kit a month ago and decided to use it yesterday. I put on the cape and followed the instructions. I expected to see at least partial improvement in my inch long white roots at the scalp. I applied the color and waited the full time and then some. I am very disappointed that a company so highly touted as the next best thing to having a professional hair coloring session sadly, for me, was not.
It did not work, Credit is due me, I dried my hair and reapplied my hair powder.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Farrah W.
agosto 21, 2021
Not at all the right color
PUBLICADO POR:
Farrah W.
agosto 21, 2021
I ordered a more natural red, I ended up with burgundy! 😭 I give it a 3 stars because the color is really pretty, it’s just not what I asked for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Farrah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ryan L.
agosto 21, 2021
Don't recommend
PUBLICADO POR:
Ryan L.
agosto 21, 2021
The color would be beautiful if it covered the gray hair and didn't dry out my hair. I will be sticking to my store bought dyes that cover gray hair and leaves my hair soft and silky.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ryan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
HOURYA A.
agosto 20, 2021
couleur un peu terne pour moi
PUBLICADO POR:
HOURYA A.
agosto 20, 2021
je trouve que ma couleur est trop uniforme c est pas top
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Hourya - Merci d'avoir partage votre expérience avec nous. En examinant votre compte, nous constatons que voter coloriste a modifié votre couleur, selon votre requête. Nous vous avons envoyé un email supplémentaire, avec quelques informations en plus sur votre compte. Nous restons à votre écoute, si besoin, et merci encore de votre confiance a eSalon !
PUBLICADO POR:
Robin E.
agosto 20, 2021
Still see the gray
PUBLICADO POR:
Robin E.
agosto 20, 2021
I am still seeing the gray even letting it soak the longest not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kellie M.
agosto 19, 2021
Wrong color
PUBLICADO POR:
Kellie M.
agosto 19, 2021
I specifically asked for Icy blonde and did NOT want another color yet I was sent medium ash blonde which is nowhere near my hair color. So disappointing.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stella T.
agosto 19, 2021
Ce n'est pas la couleur que j'ai demandé
PUBLICADO POR:
Stella T.
agosto 19, 2021
Ayant demandé un blond cendre et ayant les pointes plus claires que la base je savais que j'aurais un dégradé de couleur
Hors je n'ai pas de dégradé de couleur mais surtout ce nest pas la couleur que javais demandé je ressors a la limite du roux des racines aux pointes je suis tres déçue
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Stella T. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Lynda B.
agosto 19, 2021
Color was not what I wanted
PUBLICADO POR:
Lynda B.
agosto 19, 2021
Cor was too light of brown an too red. I wanted more purple but the red ratio is too high
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Joanna G.
agosto 19, 2021
Déçu
PUBLICADO POR:
Joanna G.
agosto 19, 2021
Trop foncé acajou cuivré....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joanna G. - Merci pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Si vous avez des questions n'hésitez pas.
PUBLICADO POR:
kether W.
agosto 19, 2021
Price is deceptive
PUBLICADO POR:
kether W.
agosto 19, 2021
I liked the color but I was told I'd be charged $21 was charged more than $31 not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kether - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order and we sometimes offer a promotional discount on your 1st order with us. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Darlene R.
agosto 18, 2021
Liked, but
PUBLICADO POR:
Darlene R.
agosto 18, 2021
Hi
I liked the hair colouring product I think it's the best coverage I've had but, I am disappointed in the size of the conditioner enclosed with the hair colouring product. Compared to less expensive brands it is very little and if it's something you are trying to sell as an add on, one treatment is not enough to determine if someone should buy it. The shampoo sample was small as well but I'm not as concerned about that as I am with the conditioner size.
Might buy again
Darlene
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Darlene - We’re pleased to hear that you’re enjoying the coverage from your custom color! I wanted to let you know that we do sell more of the individual conditioner and shampoo packets if needed! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ana R.
agosto 18, 2021
Turns red on me!
PUBLICADO POR:
Ana R.
agosto 18, 2021
Although I live the color and how my hair feels after coloring. , within a few days I could see it turned red in me 😑. Also , the gray coverage faded away! I shared this concerned with my colorista and hopefully next time goes better.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Amanda B.
agosto 18, 2021
Grays stay
PUBLICADO POR:
Amanda B.
agosto 18, 2021
Gives a nice tone but does nothing to cover grays. My face is still framed with gray 😟.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kelli M.
agosto 18, 2021
Kinda off..
PUBLICADO POR:
Kelli M.
agosto 18, 2021
My hair color didn’t turn out so great this time. The gray coverage was way off. All and all I’ve been please with ESalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelli - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Rachel B.
agosto 18, 2021
Déçue
PUBLICADO POR:
Rachel B.
agosto 18, 2021
J'ai effectué la couleur comme il est dit sur la notice .
Je n'ai aucun résultat ne serait ce qu'un reflet .
Je déconseille ce site.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rachel B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Lisa B.
agosto 18, 2021
Did not work for me
PUBLICADO POR:
Lisa B.
agosto 18, 2021
I was sorry to see that this color did not even dye my gray at all. It was also a reddish color and it was supposed to be dark brown. Maybe it was old and sat on your shelf too long. I was really disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle N.
agosto 18, 2021
Awful
PUBLICADO POR:
Michelle N.
agosto 18, 2021
This is seriously the worst dye I have ever used. First off it smells awful. The fumes are horrendous! It made my eyes water and was hard to breathe. Had to open the window. The bottle caused small drops of dye to splatter everywhere. It even splattered in my tub that was 4 feet away from where I was standing in front of the mirror. And it didn't even color my hair! My brown and gray roots didn't take the black dye AT ALL! Extremely disappointed. The only thing that was positive was the packaging and tools.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise H.
agosto 17, 2021
Not good
PUBLICADO POR:
Denise H.
agosto 17, 2021
Have coloured my hair for many years but not happy as it didn’t cover all the grey areas and after washing has drained the color
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Denise H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Guylaine S.
agosto 17, 2021
Failed to cover any grey..
PUBLICADO POR:
Guylaine S.
agosto 17, 2021
Waited 5 weeks and followed instructions...still grey as ever. Not happy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Guylaine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rocio A.
agosto 17, 2021
It was too coper
PUBLICADO POR:
Rocio A.
agosto 17, 2021
I would actually like it to be less coper more dark brown
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rocio - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Jeimy Q.
agosto 17, 2021
I am not happy with this color
PUBLICADO POR:
Jeimy Q.
agosto 17, 2021
Just color my hair and follow all the steps like allways and i dont know how but the color that supost to be black it is turning diferent color special the ruts.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jeimy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria I.
agosto 17, 2021
False advertising
PUBLICADO POR:
Maria I.
agosto 17, 2021
Did not cover the grey spots. Wrong coloration.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Karen P.
agosto 17, 2021
NO ONE LISTENS
PUBLICADO POR:
Karen P.
agosto 17, 2021
I asked for more red sent pictures. I keep getting more brown hair more brown brown brown hair and I normally don’t color my hair for four months what’s the use what did they do they sent me my one on the fourth month and then the next month all they sent me was one bottle not like before one bottle of haircolor already it looks like it’s premade nothing else in there just a bottle that you use to color your hair filled up. I said you know what I need and want and nobody’s responded and then I get one in the next month that’s just a bottle of color Ernie in the white bottle when I didn’t ask for it and it clearly states every four months and I want more red in my hair and then I get well if you want to send it back do this there’s a nurse I didn’t ask for it plus there’s no color chart it’s one bottle of color already premixed and a small box California and every time I do get what I ordered and expect is more brown in my hair no. This is getting ridiculous I didn’t get anything like I normally do one bottle of color already mixed up and sent no color chart no gloves no hat no nothing and they tell me that if I want to send it back to do all this part when I didn’t request it when it clearly states like every 3 to 4 months send one and they don’t do as I ask more red
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kerry B.
agosto 17, 2021
One star because there was no zero
PUBLICADO POR:
Kerry B.
agosto 17, 2021
I was not happy with the color. Soooooo much darker than the online pictures showed. I wound up using an oops product to strip out. Then they sent me 2 more automatically using my pay pal card. Still have not gotten this settled even though I never said I wanted more. Still do not. The color was terrible. Reported them to PayPal for a refund. And they still sent Nother and charges me again! Wish I hD this wRning.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution.
PUBLICADO POR:
Sarah M.
agosto 17, 2021
My roots are a total mess
PUBLICADO POR:
Sarah M.
agosto 17, 2021
My roots are a total mess!!!! I followed the instructions step-by-step and now my roots are light red/brown and the bottom half is super dark!! I’m so upset that my hair is damaged I’m gonna have to pay to go to a salon to have them fixed this mess!! Will never ever order from this company again
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Carol C.
agosto 16, 2021
Dislike color
PUBLICADO POR:
Carol C.
agosto 16, 2021
I ordered dark blonde. When I colored my hair, it did not look dark blonde to me, it looked like dark brown. I dislike it so much, I wanted to color it again, but had to wait. I would not order this again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linda F.
agosto 16, 2021
Color Set
PUBLICADO POR:
Linda F.
agosto 16, 2021
Still need more Red. Dull. Need highlights to jazz it up!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kathleen W.
agosto 16, 2021
Not the right color
PUBLICADO POR:
Kathleen W.
agosto 16, 2021
I asked for lighter brown. What I got was dark. Much darker than my current color. My roots look awful. I'm going to have to get it fixed at a salon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Melissa S.
agosto 15, 2021
Well Organized and Easy to Use, Sufficient product amount
PUBLICADO POR:
Melissa S.
agosto 15, 2021
The color set I received was more than sufficient for my 18 inch length hair. My color however, was a little too dark from my natural color. The quality seemed very good however, after about 1 month of washing my greys are starting to show. I usually get a fully 6-8 weeks with my salon color given I wash maximum 2x per week.
The gloss is good and the hair follicle seems happier with the color imbedded. Worth a try and knowing adjustments can be made is a great option.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Elichè L.
agosto 15, 2021
Black and dull
PUBLICADO POR:
Elichè L.
agosto 15, 2021
Morning
I did my hair colour on Friday, as per the instructions, however it came out very dark closer to black than brown and it looks dull and dry. I have put a treatment on Sunday night with the hopes of it bringing some life to my hair but its still looks over-processed and not at all like the natural brown of the first set.
is there any way to get it lighter and more natural looking?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elichè L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Louisa M.
agosto 14, 2021
First time customer
PUBLICADO POR:
Louisa M.
agosto 14, 2021
This was my first time using esalon. Impressed with the quick dispatch and the presentation box. I appreciated the extra bottle of colour, however I’ve not used it and would have preferred to have the option to choose when to have that extra once I’ve worked out the correct colour for me. As it is i now have a bottle of colour and developer I won’t use as I don’t really like the colour. In terms of the colour choice I was really impressed, unfortunately the dark blonde option which was recommended is a bit too dark for my liking and is darker than my natural colour which I was trying to match). Having said that my hair is super soft and I’ve been impressed with the grey coverage. Glad I’ve given it a go, but I think it will take a few rounds to find the right colour for me.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Louisa M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Gloria E P.
agosto 14, 2021
soft red highlights
PUBLICADO POR:
Gloria E P.
agosto 14, 2021
I did not like the red highlights. I need the ASH finish please.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Delilah S.
agosto 14, 2021
Coverage
PUBLICADO POR:
Delilah S.
agosto 14, 2021
Just used my color and I have be honest I was not happy especially for what I paid. The color I liked but there still was a lot of gray at crown of my head that it did not cover completely so for now I'd just like to put my orders on hold and have a professional in a salon do it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Delilah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Catherine D.
agosto 14, 2021
Not the color I wanted
PUBLICADO POR:
Catherine D.
agosto 14, 2021
The coloring process seems overcomplicated, but I like that you are provided everything you need to use the product. While red hair is admittedly hard to match, the color I received is much, much darker than I expected or wanted. I included a photo of my natural hair color- which is on the orange/blonde side, and the color I ended up with is more of mahogany/brunette. 'm only disappointed in the color results, the product itself is fine.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lefortier V.
agosto 13, 2021
Coloration horrible
PUBLICADO POR:
Lefortier V.
agosto 13, 2021
Je veux annuler toute cmande avec vous
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lefortier V. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons vous contacter par e-mail afin de vous aider et répondre à vos objectifs couleur. Veuillez vérifier vos e-mails, pour plus d'informations. Merci encore pour votre commentaire.
PUBLICADO POR:
Karen G.
agosto 13, 2021
Color washed out after 3 shampoos.
PUBLICADO POR:
Karen G.
agosto 13, 2021
I complained after my last shipment and the formula was supposedly adjusted but still started to fade and wash out after 3 shampoos.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Karen - We’re sorry to hear that you were unhappy with the results of your custom color! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Jody G.
agosto 13, 2021
Not satisfied
PUBLICADO POR:
Jody G.
agosto 13, 2021
They sent the wrong color, I canceled yet they sent it after I canceled. Also Italked to a colorist and after I told her two times I couldn't use certain tones they sent the color with both tones that would not work with my hair they Also didn't give me a full refund it's not good business to send wrong color. I am very disappointed and dissatisfied.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maike F.
agosto 12, 2021
Leider nichts für feines Haar
PUBLICADO POR:
Maike F.
agosto 12, 2021
Ich habe noch nie so kaputte Haare gehabt wie jetzt nach 3 x esalon Anwendung....
Viel Geld für schlechte Qualität. Haare abgebrochen, verbrannte Spitzen und die Farbe ist so schnell stumpf und absolut tot
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maike F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alesya K.
agosto 12, 2021
Falsche Farb-Taktik
PUBLICADO POR:
Alesya K.
agosto 12, 2021
Zum zweiten Mal in Folge schicken sie mir nur ein dunkles Braun für die Wurzeln. Es gab immer dunkle Wurzeln und Mahagon für die ganze länge. Zum dritten Mal in Folge dunkelbraune Wurzeln, kein Mahagoni, und die Hälfte meines Kopfes ist dunkelbraun. Mit Mahagoni hat das nichts zu tun. Es ist ZU dunkel für mich, im ganzen Tal so einen Kopf zu haben. Ich möchte diese seltsame Farbe zurückbringen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alesya K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Marie Pascale C.
agosto 12, 2021
Nul
PUBLICADO POR:
Marie Pascale C.
agosto 12, 2021
Je veux en rouge
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie Pascale C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Vanessa D.
agosto 11, 2021
Just enough
PUBLICADO POR:
Vanessa D.
agosto 11, 2021
Color coverage over grey's....grrrr
Supposed to cover these stubborn greys!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leslie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Barbara F.
agosto 11, 2021
Too Dark
PUBLICADO POR:
Barbara F.
agosto 11, 2021
This time my color was far darker than the previous coloring. The color is pretty but for some reason, it looks so much darker than before. Could it possibly been changed somehow?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Not4Me
agosto 11, 2021
Terrible Color
PUBLICADO POR:
Not4Me
agosto 11, 2021
If I could give my "custom" color a zero I would. Sent a picture and a color stylist created a color that looks like shoe polish! Awful experience.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Trisha R.
agosto 10, 2021
Nicely presented
PUBLICADO POR:
Trisha R.
agosto 10, 2021
Unfortunately, this is still far too red.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Trisha R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ellen M.
agosto 10, 2021
Didn’t follow my request
PUBLICADO POR:
Ellen M.
agosto 10, 2021
I had asked for my color to be lighter, but it was still very dark
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ellen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jean C.
agosto 10, 2021
Not suitable
PUBLICADO POR:
Jean C.
agosto 10, 2021
The color and toner was too strong, didn't use it
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jean C. - We truly appreciate your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
NANCY O.
agosto 10, 2021
Still Too Dark
PUBLICADO POR:
NANCY O.
agosto 10, 2021
Requested a lighter brown. However, darkness was about the same. In addition, there seem to be too much mahogany. Maybe more copper is needed?? Was hoping for a summer look
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Adriana W.
agosto 9, 2021
Supposed to be dark brown, left with black hair! update: after 3 weeks brown
PUBLICADO POR:
Adriana W.
agosto 9, 2021
Update:
After three weeks the colour is at it is supposed to be. It is not fading down, so I suppose it is a good dye.
The company did offer me return of money and also send me a treating mask.
I will not risk again, but overall the product is not as bad as I thought at first time.
I bought the dark brown kit. I did everything as I was supposed to do. Unfortunately, my hair isn't brown at all. They are almost black on the tip, with a reddish undertone, and at the end, they are jet black! I did consult with the salon colourist, she suggested that I need to wait few weeks, the colour will wash, also can buy colour removal or go-to salon. I must go to the salon as I cannot walk with two colour hair! I feel really bad. She also said that the next order will be free. No next order for me. Don't want to get another yet black hair! Overall, I must say that the box looked really great, but it doesn't change anything. Now I will have to spend £200 on colour removal and new colouring in the salon . Do not buy it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Andrée S. - Merci pour vos commentaires. En examinant votre profil, nous constatons que vous avez déjà contacté nos experts coloristes afin d'ajuster votre coloration. Dites-nous si nous pouvons vous aider davantage, nous sommes à votre écoute !
PUBLICADO POR:
Kathya F.
agosto 9, 2021
Pas encore reçu !!
PUBLICADO POR:
Kathya F.
agosto 9, 2021
Pas reçu ma commande !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kathya F. - Merci pour vos commentaires, nous apprécions votre patience concernant nos délais de livraison. Nous allons revenir vers vous par e-mail pour vous tenir informer de l'avancée de votre commande. À très vite !
PUBLICADO POR:
Mabel Y.
agosto 9, 2021
Nice color but didn’t color my greys
PUBLICADO POR:
Mabel Y.
agosto 9, 2021
The color was nice, but I would of liked the color to appear a bit lighter. A few days after coloring I noticed my grey/white hairs did not pick up any of the dye. This was very disappointing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tina L.
agosto 9, 2021
Purple hair
PUBLICADO POR:
Tina L.
agosto 9, 2021
I used product, done step by step instructions.
I HATE YOU NOW, FOR MAKING MY HAIR this way.
I AM REFUSING NEXT eSALON PRODUCT.
I MEED TO CHANGE HAIR COLOR, OR. REFUSING IS NEXT. I EVEN DID NOT GET BRUSH, NOR BOWL , OR CLIPS, TO DO MY HAIR WITH. :[ 😡
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PUBLICADO POR:
Jovanna J.
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