I feel like in my explication of what I wanted I was very specific and the color I received just wasn’t what I asked for. I wanted it to be more mahogany reddish and when I used the color you could barely tell I had even dyed my hair. I haven’t had it on long enough to share how it lasts in the long haul but the original product I’m just not happy with.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Megan M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emeline D.
diciembre 24, 2021
Pas le résultat souhaité
PUBLICADO POR:
Emeline D.
diciembre 24, 2021
Commande livrée rapidement et bien préparée mais j'avais demandé un noir bleuté avec le bleu qui ressort bien et j'ai même pas de nuance bleu j'ai que du noir même à la lumière... déçue...
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Emeline - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous invitons à vérifier vos emails, nous vous en avons envoyé un avec plus d'informations. Nous espérons de vous revoir parmi nous dans le futur et nous restons à votre écoute.
PUBLICADO POR:
Madhuri E.
diciembre 23, 2021
The last 2 color sets were terrible. They would fade in a couple of washes.
PUBLICADO POR:
Madhuri E.
diciembre 23, 2021
The last 2 colors sets were terrible. Did a poor job of covering my grey, made my hair very dry and would fade out in couple of washes. Very disappointed.
Dec 2021: yet another disappointed coloring experience the last couple of times. Didn’t cover my grey hair at all and made it look even more dry and brittle. I am going to cancel my subscription
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon E.
diciembre 23, 2021
Asked for an color adjustment
PUBLICADO POR:
Sharon E.
diciembre 23, 2021
Asked for a color adjustment and attached a picture of color wanted....got the same color as ive been ordering...very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sharon E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Whitney N.
diciembre 23, 2021
Color pulled the shade of asked to decrease in my previous feedback.
PUBLICADO POR:
Whitney N.
diciembre 23, 2021
My prior color order I had asked to decrease the red in the color because my hair pulled the red car too easily. I was told adjustments were made. After i colored my hair is was a very bad and fake looking strawberry blond. I had wanted a lighter shade and this was NOT what i had wanted.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Whitney N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diana B.
diciembre 21, 2021
I really want to like it
PUBLICADO POR:
Diana B.
diciembre 21, 2021
I really want to like this product and service, but I’m yet to be satisfied. I’ve used the hair dye 3xs so far. Each time I’ve asked for a brown that doesn’t have any red to it, as my hair captures red tint easily. Both color options have had red and have not covered the grey.
Also, when my colorist emails me, I truly don’t know if it’s an automated response, or if I truly have a colorist. I’m not totally sold but not ready to give up.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Natasha G.
diciembre 20, 2021
Color is WAAAAAAYYY off
PUBLICADO POR:
Natasha G.
diciembre 20, 2021
Ordered this "custom blend" to refresh my medium to light copper blonde hair. Im not sure if it was just someone mixing it and making an error, because I have had good results with the same order before, but this time it ended up a BRIGHT Mahogany Red! It was ridiculous. I had to pay to have the color removed from my hair!! Now I'm just walking around with bleached hair waiting on it to recover enough to try to fix it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Natasha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Helen W.
diciembre 20, 2021
Too brown
PUBLICADO POR:
Helen W.
diciembre 20, 2021
The quality of the product was good but it was too dark. My hair looks brown, not red. Can I have 15%more copper in my next batch please.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lauren M.
diciembre 20, 2021
Followed directions to a T
PUBLICADO POR:
Lauren M.
diciembre 20, 2021
And it was not the color I expected and left my hair dull and in a horrible shade. Super unhappy. Also unable to figure out how to contact to send back the shipment they just sent and get a refund. Bummer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
liza D.
diciembre 19, 2021
Not happy with results
PUBLICADO POR:
liza D.
diciembre 19, 2021
Did not cover my grays when all other hair dyes have. Hoped this would be a good experience but nope. I am stil waiting for a response from my "colorist" a month later.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Liza - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sabrina H.
diciembre 17, 2021
Colour pro
PUBLICADO POR:
Sabrina H.
diciembre 17, 2021
I do really like my colour and shade is perfect but doesnt last long I feel my grey shows really quickly the whole point of me using this colour is I thought it would last longer than a drugstore colour! Other than not lasting I really like it!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sabrina H. - Thank you for your feedback! We are so sorry to hear that our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution to increase the lasting of your color and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
LAUREEN S.
diciembre 17, 2021
Roots came out hot copper
PUBLICADO POR:
LAUREEN S.
diciembre 17, 2021
Gray coverage is OK. I’ve had better. Like the color though.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lorraine H.
diciembre 16, 2021
Not as happy as with previous colour mix
PUBLICADO POR:
Lorraine H.
diciembre 16, 2021
I asked for plum mix and it was dark brown verging black, way too harsh! Think I may return to my previous brand when this eventually washes out and fades.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lorraine H. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maisie J.
diciembre 16, 2021
Awful
PUBLICADO POR:
Maisie J.
diciembre 16, 2021
From the smell that absolutely blew my nose off I should’ve thought not to put this on my hair! My hair has never been so bad in my life from this hair dye its made it dry, stretchy and brittle falling out. I think this hair dye is full of chemicals and will never be using again!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maisie J. - Thank you for your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarena P.
diciembre 16, 2021
Way too dark of color
PUBLICADO POR:
Sarena P.
diciembre 16, 2021
I went to dye my hair 12/14/21 and I had requested for more of a white blonde hair color in the comments as well as picked the lightest color they allowed on the survey. However, what I was sent was a darker blonde. For coloring hair light blonde typically a 19 or 20 vol. is used and I was sent a 15 and the color itself looked way darker than what myself or a stylist would normally use. Thankfully, I realized it was way too dark when I was less than a 1/4 way through highlighting my hair (before too much damage was done). I had even wrote out that I specifically wanted white blonde, so I’m a little confused on why I was sent something much darker. I am disappointed and lost some trust. Additionally, I’m now in a crunch to have to figure out how to color my hair before the holidays.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara O.
diciembre 16, 2021
50 colours bought but now disappointed
PUBLICADO POR:
Barbara O.
diciembre 16, 2021
I was so glad I took a look at the reviews on line. Have to say that having been a customer since 2014, I am so disappointed in my last hair colour. What have you done to your product? Definitely not lasting and not covering all the grey. I thought it was me, my age, my hair changing etc but I can see that others are having the same issue. Your not a cheap option in comparison with supermarkets etc. Such a shame. I would happily pay for quality but.....your not cutting it
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara O. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeannie H.
diciembre 15, 2021
Unsatisfactory
PUBLICADO POR:
Jeannie H.
diciembre 15, 2021
Didn’t cover well
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jeannie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cathy R.
diciembre 15, 2021
New Formula not as good as old formula!
PUBLICADO POR:
Cathy R.
diciembre 15, 2021
I have enjoyed using your color products for the past few years. The color was equal, if not better than the one my hairstylists use. However, I noticed with my last two orders, the formula did not last as long as it had with the previous formulas. I could see the greys, within 2-3 weeks!
It is a disappointment, especially since the price has increased, since I first started using your products. I skipped my upcoming order for now. I had my stylist color my hair, which for the price was about the same, as if I had used E-Salon hair color. It also looked as good with my stylist's products.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Divya G.
diciembre 15, 2021
Lot of hairloss
PUBLICADO POR:
Divya G.
diciembre 15, 2021
I had a huge expectation from this brand. I have been following them from quite sometime. Finally bought the medium brown violet mahogany. Color is really rich. Love the quantity they provided compared to the box dye but..I had hairfall which I could possibly have for a month in a day.:( The color turned out more burgundy. Won't be using this product again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Divya - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jo E.
diciembre 15, 2021
This Company Keeps Fraudulently Charging My Credit Card
PUBLICADO POR:
Jo E.
diciembre 15, 2021
BEWARE! This company never delivered my initial order, then keeps charging my credit card even after I've cancelled with them multiple times. This is a scam and I've reported them for fraud multiple times. Shame on you ESalon for the bait and switch.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jo - We're truly sorry to hear that your order never arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Alessandra P.
diciembre 15, 2021
Sono stata truffata
PUBLICADO POR:
Alessandra P.
diciembre 15, 2021
A settembre ho pagato 10€ per una PROVA. Non è mai arrivato niente.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Alessandra - Siamo veramente dispiaciuti che non abbia ricevuto i suoi ordini e che si senta truffata; ci teniamo a scusarci per ogni disguido che tale situazione ha causato. Il nostro team la contatterà a breve per assisterla ulteriormente, grazie ancora per la sua pazienza e fiducia.
PUBLICADO POR:
Mary W.
diciembre 13, 2021
Problem w whole deal
PUBLICADO POR:
Mary W.
diciembre 13, 2021
Color seemed different after mixing. After 35 minutes, and went to complete, the bottle was quite hot (that did not happen before). When done, the color did not cover the grey. my roots were showing. That hasn't happened before. Unfortunately not happy w this batch
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
frida S.
diciembre 13, 2021
la couleur n'etait pas bonne pour mes cheveux j'i du la faire par par un salon d
PUBLICADO POR:
frida S.
diciembre 13, 2021
le fait que eSalon garde notre cart de crédit et le débiter quand il le veut c'est pas correct. Il faut d'abord demander confirmation de la client.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
frida S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Aussi, nous allons vous renseigner concernant l'Abonnement Couleur auquel vous avez souscrit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Lizzie A.
diciembre 12, 2021
Wrong colour
PUBLICADO POR:
Lizzie A.
diciembre 12, 2021
I ordered a copy colour for my hair and it's gone darkish red. I would like myoney back or a free colour as this was not the colour I asked for
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lizzie A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine W.
diciembre 11, 2021
Terrible grey coverage
PUBLICADO POR:
Christine W.
diciembre 11, 2021
I wanted to love this but I do not. Terrible grey coverage and now I need to recolor. So extremely unhappy with this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Moni S.
diciembre 10, 2021
viel zu dunkel
PUBLICADO POR:
Moni S.
diciembre 10, 2021
die Haarfarbe ist viel zu dunkel geworden. Gefällt mir nicht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Moni S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Alvarez B.
diciembre 10, 2021
Not happy
PUBLICADO POR:
Alvarez B.
diciembre 10, 2021
My hair feels damaged after the first time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alvarez - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tonya W.
diciembre 9, 2021
Not as dark as I hoped.
PUBLICADO POR:
Tonya W.
diciembre 9, 2021
The color was not as dark as I hoped. It was not even close to the picture that I sent. Also, it faded very quickly. I’m going to put the same color back on it one more time to see if it grows on me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tonya - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kirsty W.
diciembre 9, 2021
Ends and roots
PUBLICADO POR:
Kirsty W.
diciembre 9, 2021
Every other month you should receive a free ends refresher. As I need it every month I am being charged every month instead of receiving a free one every other. The colour fades to quickly to not require and ends application. My box this month said my ends refresher was free however i was charged. Difficult service when trying to speak with customer service.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kirsty W. - Thank you for taking the time to share your feedback with us.! We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Eric G.
diciembre 8, 2021
Bad Red
PUBLICADO POR:
Eric G.
diciembre 8, 2021
Normally I love my color, I don't know what happened this time but my roots are not even black they are a red.I cored the same way that I have done every time.One of the colorists did something wrong..
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Eric - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen S.
diciembre 8, 2021
Not happy
PUBLICADO POR:
Karen S.
diciembre 8, 2021
The only thing that was nice, was the color was prepped. I didn't get complements about the shine. From my experience it's needing to order more products to keep the grey away when I want to be able to use product and it keeps grey away longer. I don't want to keep apply product especially after a few weeks.
The other half of the problem is I had an order that I was able to get a full refund back on that I returned. Another order was sent when I tried to cancel and I couldn't get my full refund when I did previously try to cancel before shipped. I don't like the automatic sent, technically due to financial budgeting. The talk about eSalon which is why I tried it, was because it keeps greys away longer. That is not the case.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We’re truly sorry that our color experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
MICHAELA W.
diciembre 7, 2021
Burns
PUBLICADO POR:
MICHAELA W.
diciembre 7, 2021
It burned my head like the entire time the dye was on. The colorist gave me exactly what i didnt want which was a coppery red. This is more ginger looking then red i hate it
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mayra S.
diciembre 6, 2021
color
PUBLICADO POR:
Mayra S.
diciembre 6, 2021
Sorry, I have to give you a low rating because your website claimed a colorist will look at the picture I sent and read the message I sent with a description of my hair and it included what I wanted to accomplish with your product. It was obviously not looked at or read, evident by what you sent. I returned the product and your not even returning my money so I can give it another chance. It is unfortunate because I do my hair at home and some of my friends, thanks for you time.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Mayra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Donyella F.
diciembre 5, 2021
Can never reach anyone to talk cause there's no phone number@
PUBLICADO POR:
Donyella F.
diciembre 5, 2021
Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tayloe M.
diciembre 4, 2021
Asked to be golden red...not dark dark brown
PUBLICADO POR:
Tayloe M.
diciembre 4, 2021
Did my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Teresa M.
diciembre 3, 2021
Color not lasting
PUBLICADO POR:
Teresa M.
diciembre 3, 2021
I have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up?
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you!
PUBLICADO POR:
Lourie C.
diciembre 3, 2021
Wrong color
PUBLICADO POR:
Lourie C.
diciembre 3, 2021
You sent the wrong product. I had changed my order to a light brown. I got medium brown 20V.
Assumed it was right and used it. Oh well....
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Maike H.
diciembre 3, 2021
Entsprach nicht meinen Erwartungen
PUBLICADO POR:
Maike H.
diciembre 3, 2021
Die Farbe passte überhaupt nicht zu dem was ich wollte.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cynthia S.
diciembre 3, 2021
Too dark
PUBLICADO POR:
Cynthia S.
diciembre 3, 2021
Almost black and the chemicals made my hair fall out. Will not use again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ellen R.
diciembre 3, 2021
Poor color match
PUBLICADO POR:
Ellen R.
diciembre 3, 2021
Root application was lighter than current color. Orange looking and unattractive.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ellen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mathilde K.
diciembre 3, 2021
Très mécontente
PUBLICADO POR:
Mathilde K.
diciembre 3, 2021
Le set coloration était défectueux
Le flacon applicateur : le Cauchon applicateur était cassé ou manquant. Résultat quand j’ai mélangé la couleur en agitant le flacon , de grosse projections de produit colorant ont atterri partout dans ma salle de bain : plan vasque, murs ….
Les taches ne partent pas toutes….
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mathilde K. - Merci d'avoir partagée votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que le flacon de développer était endommagé et a causé des dégâts. Nous allons vous contacter par email afin de trouver des solutions et vous aider au mieux. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Adina E.
diciembre 2, 2021
Red undertones
PUBLICADO POR:
Adina E.
diciembre 2, 2021
Awful! It's orange... and didn't cover grays at all.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Ashley - We're sorry to hear that you were disappointed by the gray coverage of your recent color application! Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lydia C.
diciembre 2, 2021
No coverage
PUBLICADO POR:
Lydia C.
diciembre 2, 2021
Lydia's gray hair didn't get the color. Followed all instructions to the T. Will cancel subscription.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Lydia, we are very saddened to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tammy G.
diciembre 2, 2021
Color
PUBLICADO POR:
Tammy G.
diciembre 2, 2021
Not exactly the color I wanted. I keep saying think Sharon Osbourne red there's a little too much Brown in the color it needs to be more vibrant red but not orange red blue base red and I'm not sure what the pro part has to do with anything.
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PUBLICADO POR:
Carmen G.
Respuesta de nuestros expertos
Tammy- We never like to hear that our customers are even the slightest bit unhappy with their color, which is why we have a Color Happiness Guarantee! Please lookout for an email coming your way so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Hellen J.
diciembre 2, 2021
another catastrophic session
PUBLICADO POR:
Hellen J.
diciembre 2, 2021
I complained about the new dye over six months ago and cancelled the sequential orders. After thinking my complaint was heard |I resumed the order. and my hair has fallen off, my head is on fire. I do not want to continue with this chemical again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Dana V.
diciembre 1, 2021
Uneven and Way Too Dark
PUBLICADO POR:
Dana V.
diciembre 1, 2021
I am devastated by the outcome of my hair, I followed the instructions step by step. I was sent two different color dyes for my roots and ends! I look like a clown who’s hair color was botched! Two different shades and the ends of my hair is SOOOO incredibly dark and ORANGE!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Meghan M.
diciembre 1, 2021
Hair feels awful
PUBLICADO POR:
Meghan M.
diciembre 1, 2021
Like straw
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Meghan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kristina L.
diciembre 1, 2021
Brassy
PUBLICADO POR:
Kristina L.
diciembre 1, 2021
I had the original color adjusted because of brassy roots. Yet again I have brassy roots that I can’t get rid of. Plus my hair began to break off at the roots!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jackie T.
diciembre 1, 2021
Caused a very itchy scalp!
PUBLICADO POR:
Jackie T.
diciembre 1, 2021
Why is the 2nd delivery automatically charged to my account and why is it DOUBLE?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jackie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elizabeth S.
noviembre 30, 2021
Always the wrong color
PUBLICADO POR:
Elizabeth S.
noviembre 30, 2021
I have been trying this hair color for a year now and each time it never turns out how it should. I have had it adjusted to darkest brown mahogany and it still turns out a light/medium brown with a hint of light red and my roots turn out bright orange red. I follow the directions exactly and it still doesn't turn out like it should.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heike D.
noviembre 30, 2021
Awful
PUBLICADO POR:
Heike D.
noviembre 30, 2021
I wanted to like this hair color ..but it turned out to be worse than box color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Heike - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara S.
noviembre 30, 2021
It turned my hair orange!!!!
PUBLICADO POR:
Sara S.
noviembre 30, 2021
This color is awful. My hair is orange!! :(
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diwanna E.
noviembre 30, 2021
Hair falling out
PUBLICADO POR:
Diwanna E.
noviembre 30, 2021
My hair is falling our more than normal since using your hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Diwanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathryn M.
noviembre 29, 2021
Gray roots not covered AT ALL
PUBLICADO POR:
Kathryn M.
noviembre 29, 2021
Contacted my stylist two days after coloring with pictures of my gray roots. They "reformulated" my color for the next shipment...and here I am with grays until that shipment in 6 weeks. Useless. I had to spend Thanksgiving with my gray roots for all the family pictures. And I'll get my next shipment right after Christmas, fabulous. If this was an actual salon I wouldn't have left with my hair looking like it does, they would have fixed it. The advice they gave me was to use color safe shampoo and conditioner, two days after coloring I hadn't even washed my hair yet, don't try to blame this on my products.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rosa C.
noviembre 29, 2021
Ruined my hair
PUBLICADO POR:
Rosa C.
noviembre 29, 2021
Carefully sent pics, concerns and specifics of what I wanted to achieve. I should have known when they did t even look at my pic that I sent (and asked me to send one) that it was not the personalized experience they claim. Followed instructions to the letter and what I got was hideous. Then, attempted to address my predicament they have caused and no response. Well into 2 weeks now and all I get is bombarded in the inbox to buy more. Not one reply to the numerous pleas I made. Don’t even offer your money back and overpriced. Cheaper to go to the Dollar Store and buy a box of color to gain the same, cheesy outcome, only cheaper…
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha K.
noviembre 29, 2021
BUYER BEWARE - TOOK 2 MONTHS TO ARRIVE TO AUSTRALIA FROM THE US
PUBLICADO POR:
Samantha K.
noviembre 29, 2021
If you are in in Australia and you are prepared to wait for possibly 2 months like I did, I recommend you just save your money and go to a hairdresser or buy a box kit from the pharmacy.
I searched for 'online hair colour companies in Australia' and found this company.
The search results and the website says it's Australian but its's from the USA. Realised this after purchasing. Biggest SCAM ever.
I am yet to try the products as they currently sit in a postage depot in Melbourne after landing in Sydney 4 weeks ago.
Change your carrier eSalon unless you want more unhappy Australian customers!!! Especially if you want people to have a subscription with a precise time schedule. Covid slow shipping delays cant be the excuse you hide behind...Nike sent me 3 separate orders from Eastern Europe with still time to spare in the time it's taken for my parcel to arrive from eSalon. Not. Good. Enough.
I WILL NOT be a repeat customer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Samantha - We're truly sorry to hear that your order has not arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly value your feedback! Keep an eye on your inbox for more details.
PUBLICADO POR:
Caroline M.
noviembre 29, 2021
Something wrong with developer
PUBLICADO POR:
Caroline M.
noviembre 29, 2021
When I mixed my color this month, it was so thick I had to take off the cap and pour it into my hands to apply. It would not come out the top except in drops at a time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Caroline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terri H.
noviembre 28, 2021
Formula changed, color doesn’t last, darker
PUBLICADO POR:
Terri H.
noviembre 28, 2021
I’m very disappointed & feel like the 2 negative reviews I just read say it all. Why pay for a color that no longer lasts & this last batch was a different, darker grayish shade than my previous muted subtle medium light blonde with a bit of gold. I see colorists worked with the two whose reviews are shown; I would assume I would get a one time free color sample bottle to be sure you corrected it to the longer lasting medium color range. I actually had to sprinkle with peroxide after I applied the color to not have a muddy mid gray with tinge of blonde that showed so dark on application. It was much lighter on roots area but the rest was closer to original so if you want my business & bit a cancellation; please have my original colorist contact me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Esther M.
noviembre 28, 2021
Not liking my roots
PUBLICADO POR:
Esther M.
noviembre 28, 2021
The overall color was pretty decent. It is a nice red color, however my roots are not a good color. Using the root color did not cover the grays and came out almost pink and there is definitely a difference between my roots and the rest of my hair. I really prefer a much more vibrant red color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Esther - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anita S.
noviembre 27, 2021
Incorrect colour
PUBLICADO POR:
Anita S.
noviembre 27, 2021
Please can my colour be changed. The roots are lighter than the rest of my hair and doesn’t look right. I’m very disappointed with results and not quite sure what to do now 🤦🏽♀️. I’ll send another picture to my account so the colour expert can access. Please send next colour with correct colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anita S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
sandi R.
noviembre 26, 2021
not at all what i asked for
PUBLICADO POR:
sandi R.
noviembre 26, 2021
I have been hesitating to use my color because it took esalon FOREVER to get my color right, i took part blame for not asking for exactly what i wanted at first but after 5 or 6 tries they finally nailed it, i was so happy. then the next time i tried to order they tell me i have to "update my profile" and start all over because they changed their formulas, well. here we are right back at square ONE with color i HATE. I asked for a rich chocolate brown and i got blah borring ashy brown?? i am not bothering to pay them over a hundred dollars in new attempts to get me what i ask for. if i have to spend that money im just going to a real salon and getting exactly what i want the first time. bye esalon.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Anais P.
noviembre 26, 2021
Ratée
PUBLICADO POR:
Anais P.
noviembre 26, 2021
J'ai commandé un blond clair / beige, je me suis retrouvée avec les racines roux / oranges et les longueurs n'ont pas prises (elles ont mêmes ternies), RDV chez le coiffeur pour rattraper tout ça...
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anais P. - Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire !
PUBLICADO POR:
Kelly S.
noviembre 26, 2021
Doesn’t color gray
PUBLICADO POR:
Kelly S.
noviembre 26, 2021
I like the idea of esalon and have ordered several times but it just doesn’t cover my grays - and when it does it lasts a week at best. I have better luck with drugstore color. For the price it’s just not worth it!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
T K.
noviembre 26, 2021
Poor color
PUBLICADO POR:
T K.
noviembre 26, 2021
Didn’t color well or cover grays gloves ripped while coloring
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
T K - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
claire W.
noviembre 26, 2021
Colour disappointment
PUBLICADO POR:
claire W.
noviembre 26, 2021
I purchased a colour from esalon and it was supposed to be medium brown(Golden) but my hair didn't look any lighter and the grey coverage was not wonderful for the price and being told hairdresser shop results.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
claire W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Alina S.
noviembre 25, 2021
Love esalon but something changed
PUBLICADO POR:
Alina S.
noviembre 25, 2021
I'm super sad in the color last few times. Something is definitely different with formula. It's not nearly as rich in color and it's washing out. I've been doing medium brown with copper and gold but the color is dull brown. I've loved esalon for years !! I hope you guys can improve or correct whatever changed. Xoxo I would give 5 stars otherwise but I think you guys should know the truth so you don't lose business. 0
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Alina - Thank you for sharing your experience; we’re sorry to hear that you were unhappy with the results of your custom color lately. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right; and thank you for being such a loyal customer!
PUBLICADO POR:
Sigrid K.
noviembre 24, 2021
Lieferung
PUBLICADO POR:
Sigrid K.
noviembre 24, 2021
Die Verpackung war so stark beschädigt, dass der halbe Entwickler ausgeronnen ist. Eine Frechheit!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sigrid K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Bestellung bei Ihnen beschädigt eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Brittany B.
noviembre 24, 2021
Not what I wanted
PUBLICADO POR:
Brittany B.
noviembre 24, 2021
Each time I have colored my hair the color is always way darker then I requested, even with the the help of talking to the colorist over the phone. After this third attempt I’ve canceled my plan. I actually had to get professionally fixed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Isabelle M.
noviembre 23, 2021
Coloration
PUBLICADO POR:
Isabelle M.
noviembre 23, 2021
Au bout de 3 semaines des racines blanches !!!A plusieurs reprises je les ais contacter toujours pareil
très mécontente.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Isabelle M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nous vous avons contacté par email et nous ferons un plaisir de vous aider.
PUBLICADO POR:
Lorraine E.
noviembre 23, 2021
Colour set
PUBLICADO POR:
Lorraine E.
noviembre 23, 2021
Thought I would give this another go, I used esalon before and my colour was always fine. Then last year I got my colour which left my roots lighter than they already were, as alot of grey coverage. So I've been growing my hair out to then order the semi permanent dye to put it on and its now not covered my grey at all. So disappointed I contacted them but no help at all this time, basically i closed my account down. Far to expensive for then to be told after buying and using that there is no guarantee of full grey coverage with the semi ( I was not told this at time of order ) my hair is basically the same only my roots are lighter and my ends with the root ends refresher is darker yet again. Never again give chance after chance and now my hair is darker yet again.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lorraine E.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Candice S.
noviembre 22, 2021
Too bright
PUBLICADO POR:
Candice S.
noviembre 22, 2021
I liked the color before this one better would like to add highlights to the previous color which is the one before this one for my next order
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Please keep an eye on your inbox for more details.
PUBLICADO POR:
Mary S.
noviembre 21, 2021
Won’t cver
PUBLICADO POR:
Mary S.
noviembre 21, 2021
Will not cover the white around my face
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alma M.
noviembre 21, 2021
Wrong color
PUBLICADO POR:
Alma M.
noviembre 21, 2021
I changed my color to darkest brown because my hair was almost black at this point. I wanted to just touch up my roots. When I died my hair it was literally a lighter reddish brown than the rest of my hair it wasn’t even close to black I’m so upset I have to go into the store and buy a different color to match my hair I will definitely be canceling my subscription because this is what I was trying to avoid by signing up for the subscription.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Alma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Blaze M.
noviembre 20, 2021
colour
PUBLICADO POR:
Blaze M.
noviembre 20, 2021
used this yesterday after receiving it on Thursday last week, did everything the instructions said to there was enough product to do all my hair in the bottle, so now I have half coloured my hair and need to used a super brand again, so I was 42.00 dollars only to go have spend another 17 dollars today. the colour didn't even match
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Blaze - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kristi Y.
noviembre 20, 2021
What Happened??
PUBLICADO POR:
Kristi Y.
noviembre 20, 2021
I have always had a lovely, natural red colour of hair and so when it started to change colours I searched high and low to find something that was as close a match as possible to my original colour. Enter eSalon. I loved their dyes and couldn't believe how long the colour would last. But it seems to me that the last 2 or 3 orders (ever since they changed their formula) don't even cover the grey to start with anymore, and it certainly doesn't last like it used to. Please go back to the old formula. I'm not going to continue to pay $40 for colour that doesn't even cover what I need it to!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Peggy M.
noviembre 19, 2021
Not at all with the cost
PUBLICADO POR:
Peggy M.
noviembre 19, 2021
Did nothing to cover my gray. Over priced and barely made any change. It was as though I didn't do a thing. Received my initial order and a touch up order. There was nothing to touch up. I cancelled and never received a refund. Not at all as advertised.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Peggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine D.
noviembre 19, 2021
Didn’t cover greys.
PUBLICADO POR:
Christine D.
noviembre 19, 2021
I actually left this on longer than needed because I was in the middle of a work situation and when I finally rinsed it out it didn’t cover any of the gray around my hairline. I get better coverage from a two dollar box from the drugstore.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Christine - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Torria B.
noviembre 19, 2021
I want my orders to stop
PUBLICADO POR:
Torria B.
noviembre 19, 2021
I had sent a email asking to cancel and still was charged the color doesn't take to my hair for some reason it does every other hair products i have used so I'm not sure why it doesn't do well with this but i asked to try different color and was not responded to just charged and sent the same color so i tried again and nothing same results i wish i could have tried a different color and might be giving a different review i mean i did pay for it i should have been aloud to choose the color but …
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Torria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and has reached out to you via email for further discuss your formulation. We appreciate you reaching out!
PUBLICADO POR:
Niki Z.
noviembre 18, 2021
Nothing like the swatch
PUBLICADO POR:
Niki Z.
noviembre 18, 2021
Looks nothing like my selected swatch in the beginning quiz. Matched my previously dyed hair to my natural blonde roots, which are a dull greenish tone.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Niki Z. -Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Debra P.
noviembre 18, 2021
Custom Color
PUBLICADO POR:
Debra P.
noviembre 18, 2021
Despite repeated emails to enhance my coloring, getting same disappointing results. Not satisfied with this company.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tanya
noviembre 17, 2021
Very Upset
PUBLICADO POR:
Tanya
noviembre 17, 2021
I am really upset with my first kit it has ruined my hair colour. I went through the process selecting images that best matched but also provide 3 personal photos of my current hair which I just needed root touch up to match. I Now have a awful, auburn( almost brown root) and VERY red ends. At no stage did I say I wanted a red hair tone. I wanted to keep my very copper/ginger hair which I loved. I now have no idea how I am going to correct this without excessive damage to my hair and expense at salons. I have added 3 after photos since using your kit and you can see how badly it has changed my hair from what it was. Not bad to say I only wanted a root match :(
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tanya - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Docteur Sylvie D.
noviembre 17, 2021
Couleur inadaptée aux souhaits
PUBLICADO POR:
Docteur Sylvie D.
noviembre 17, 2021
Couleur brune auburn ai lieu d’un blond doré
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Docteur Sylvie D. - Merci beaucoup pour votre commentaire. Après vérification de votre profil eSalon, nous constatons que vous avez déjà contactée nos experts coloristes afin de remédier à ce problème. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
gwen H.
noviembre 16, 2021
no change
PUBLICADO POR:
gwen H.
noviembre 16, 2021
I was asked if I wanted the color adjusted, I sent back a request to change but the color came out exactly the same.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Gwen, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I can confirm your request was received and your November order was adjusted. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can readjust your formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Katrina B.
noviembre 16, 2021
Easy to use, thought it would be more intense
PUBLICADO POR:
Katrina B.
noviembre 16, 2021
The kit had everything you could think of included. I was disappointed in the color though, I thought it would be more intense and bright.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katrina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
NELLY P.
noviembre 15, 2021
une catastrophe
PUBLICADO POR:
NELLY P.
noviembre 15, 2021
rien à voir avec ma demande !!! je demandais de conserver ma couleur ,plutôt blond avec quelques ton cuivrés me voilà rouquine même pas homogène ,et racines non couvertes. on voit autant les cheveux blancs , voire plus C'est affreux !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
NELLY P. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Margie K.
noviembre 15, 2021
Not satisfied
PUBLICADO POR:
Margie K.
noviembre 15, 2021
I’ve used Esalon for years. Was always satisfied until last 2 colorings . Turned my hair on top orange color. I messaged Esalon and was told a colorist would call me. Nobody ever called. Esalon sent me a third color of the same for free that has not been adjusted. I’m cancelling my subscription. All Esalon had to do was call me and talk to me to figure out what changed the color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Margie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura H.
noviembre 15, 2021
Color
PUBLICADO POR:
Laura H.
noviembre 15, 2021
This last color is not lasting like it usually does. I have been using the same color for years but now my roots are all showing after 3 weeks (white). Is there something I need to change to make the color last longer?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Geneva T.
noviembre 15, 2021
Never again.
PUBLICADO POR:
Geneva T.
noviembre 15, 2021
This product absolutely destroyed my hair after 4 months of coloring. If you have curly hair, it’ll never be the same. Buyer beware. I used to have beautiful curls only to be left with flat, lifeless damaged hair. Never again.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Geneva, thank you for your feedback on your color. Over at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Brianne
noviembre 14, 2021
Just OK- UPDATE: NOT OKAY AT ALL, GAVE ME ORANGE ROOTS!!
PUBLICADO POR:
Brianne
noviembre 14, 2021
UPDATE TO MY REVIEW: RECENTLY I PLACED AN ORDER AND ASKED FOR HALF A SHADE DARKER AND A LITTLE WARMER TONE. INSTEAD I RECEIVED LIGHTER COLOR. WHEN I MESSAGED CUSTOMER SERVICE BECAUSE I THOUGHT MY COLOR HAD BEEN FORMULATED WRONG, THEY TOLD ME NOTHING IS WRONG AND MY NOTES WERE FOLLOWED. I INSISTED MY COLOR WAS REFORMULATED INCORRECTLY BECAUSE I ASKED FOR A DARKER COLOR AND MY NEW FORMULA NOTES SAID IT WAS LIGHTER. I TRUSTED THE CUSTOMER SERVICE AGENT AND NOW MY ROOTS ARE ORANGE!!! THEY ARE WAY TOO LIGHT AND WAY TOO ORANGE. DO NOT TRUST ESALON THEY WILL MAKE MISTAKES AND INSIST THEY ARE RIGHT. YOUR HAIR WILL END UP RUINED LIKE MINE. NO RESPONSE FROM CUSTOMER SERVICE YET ABOUT MY ORANGE ROOTS!!!
I've dyed my hair a lot at home and have used eSalon a few times over the years. Important to note, I have yet to have a hair disaster with eSalon dye, but I only dye my 6N brown hair 5N or 6N, so I never try for major change.
This most recent time I dyed my hair 6N demi-permanent to cover some grey hairs and enhance my color. The results are just ok. My grey/silver hairs are still there. Kind of a waste and unnecessary damage to my hair.
Not sure I'll purchase from eSalon again.
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PUBLICADO POR:
Jessica A.
noviembre 14, 2021
Color is not lasting long
PUBLICADO POR:
Jessica A.
noviembre 14, 2021
I have been using your color and have always got a lot of compliments and referred from friends to you. But now I feel the color only lasts very short time then seems to wash right out. Very sad and disappointing.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
KLee N.
noviembre 13, 2021
did not work
PUBLICADO POR:
KLee N.
noviembre 13, 2021
did no turn my hair the color it was supposed to be
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Klee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cynthia A.
noviembre 13, 2021
Product
PUBLICADO POR:
Cynthia A.
noviembre 13, 2021
I WANT MY MEMBERSHIP CANCELED ASAP! DO NOT DEDUCT ANY FUNDS FROM MY CHECKING ACCOUNT. I followed instructions properly. The product got very hot to where the product was expelling out of the bottle like a volcano wouldn’t stop. The product went on very well but fret washing and rinsing and applying conditioner. The results were awful. My roots were brown all over my head. And my front hairline is still gray. I’m very
disappointed!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susie J.
noviembre 13, 2021
Does not cover gray well on Asian hair texture
PUBLICADO POR:
Susie J.
noviembre 13, 2021
Unfortunately, I had to cancel because the product did not really cover my gray, and even after the colorists tried to adjust for a second try it was still not effective. Went back to Loreal Excellence/Superior Preference. I liked how eSalons products were less chemicals etc. but I guess those chemicals are also needed to work well.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Susie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Amanda Jean F.
noviembre 13, 2021
Just dosent cover
PUBLICADO POR:
Amanda Jean F.
noviembre 13, 2021
This is the second time I have used the product and it just dosent cover... Almost tho as if it's watered down. I don't know I doubt I'll continue using it. It seems to be pointless
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Debm
noviembre 13, 2021
Waste of money
PUBLICADO POR:
Debm
noviembre 13, 2021
I tried eSalon's products for my naturally blonde hair. Since it's supposed to be "made for me " I didn't think that I'd have any problems. Well much to my dismay instead of being blonde I had dark brown hair. I absolutely would NOT recommend this product. It's a total waste of money. I had to go purchase another color at beauty supply to turn my hair back to blonde. IM VERY UNHAPPY WITH ESALON. When I called customer service they didn't offer me a refund...nothing. This company is not worth buying anything from. I'm a very upset unhappy FORMER CUSTOMER. I'd give them NO stars if I could. BUYERS BEWARE
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deb - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maggie C.
noviembre 13, 2021
Meh
PUBLICADO POR:
Maggie C.
noviembre 13, 2021
It’s a basic mousy brown with mediocre gray coverage. Pass.
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PUBLICADO POR:
Alexandria O.
Respuesta de nuestros expertos
Maggie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sherry H.
noviembre 13, 2021
Poor grey coverage
PUBLICADO POR:
Sherry H.
noviembre 13, 2021
and made my hair extremely dry, unlike my prior product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mara D.
noviembre 11, 2021
only one time I received a formula that cover my grays
PUBLICADO POR:
Mara D.
noviembre 11, 2021
When I canceled my order, you sent me a new formula and that one was the best I received, but after that, the formula went but to normal.
I need the one that cover my roots please, the last one was not good
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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