I'm a mother so coloring my hair and even having the time to is a treat.
I colored my hair today and it's not what I requested.
My gray roots are still visible. My hair that should be soft black is brownish.
I requested a non brassy tolerant full coverage for my gray soft black. That is not what I received.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joanna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ms.Gul
febrero 26, 2022
Not satisfied with Custom colour
PUBLICADO POR:
Ms.Gul
febrero 26, 2022
I bought ammonia free custom colour. I believe bleach is used in making custom colour. When I colour it damage and burn my hair. I am really disappoint with my purchase my damaged hair take months to recover.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ms. Gul - We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get your hair where you want it to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Demelza W.
febrero 25, 2022
Unsuccessful result
PUBLICADO POR:
Demelza W.
febrero 25, 2022
This product did not take to my natural hair or on my greys.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Demelza W. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
PUBLICADO POR:
Louise B.
febrero 24, 2022
No longer interested
PUBLICADO POR:
Louise B.
febrero 24, 2022
Product color smelled and burned at times. Color was not accurate, price to high. I went back to supermarket color.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Louise, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Terry T.
febrero 24, 2022
Did not cover gray very well. Dried out my hair.
PUBLICADO POR:
Terry T.
febrero 24, 2022
I am not ordering again...
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Terry. We are sorry to hear that you were disappointed by the gray coverage of your recent color application and that it dried out your hair. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dana S.
febrero 24, 2022
Don’t do it
PUBLICADO POR:
Dana S.
febrero 24, 2022
This color was supposed to be a dark auburn and I got a copper ginger. Not what I wanted at all!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Dana - I am so sorry to hear that, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vicky M.
febrero 23, 2022
Awful.
PUBLICADO POR:
Vicky M.
febrero 23, 2022
Color did not come out right at all. Contacted a salon and they adjusted color but it did not cover over the mistake of the first one. Made my roots look ridiculous. Now I have to pay for color correction at a salon I previously sent pictures of how wrong the color was
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Vicky - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
NightWitch
febrero 23, 2022
Most recent color turning pink
PUBLICADO POR:
NightWitch
febrero 23, 2022
Aagghh!!! My color is going from a dark red to pink, not at all what I wanted or expected. I requested a change in my color to more closely get my color to ginger biscuit red which should be more of a copper, less dark red, and will hopefully prevent this turning pink issue. I find it disturbing, especially since it has only been in my hair for less than 3 weeks. We will see how this next one holds up and keep fingers crossed that it doesn't turn pink again.
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PUBLICADO POR:
Lorrine M.
febrero 23, 2022
Didn't cover my grays
PUBLICADO POR:
Lorrine M.
febrero 23, 2022
This is the second time I try this product. The first time, I followed the directions and my hair didn't pick up the color with one use so I did it twice since I had product left over and then my hair took up the dye. The same thing happened this second time around, none of my grays picked up the color so I have uneven color throughout. I'm most likely not going to continue using this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lorrine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine D.
febrero 23, 2022
Pas la bonne couleur
PUBLICADO POR:
Christine D.
febrero 23, 2022
Couleur rouge orangé.... j'en ai pleuré de rage!!!
J ai dû récupérer ma couleur en allant chez un coiffeur...!!!!
Vraiment déçue..!!!!
Je me suis desabonnėe
Cordialement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Dawne S.
febrero 23, 2022
Meh.
PUBLICADO POR:
Dawne S.
febrero 23, 2022
My color was dull and flat.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Dawne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
charmaine S.
febrero 23, 2022
Three different colors of hair
PUBLICADO POR:
charmaine S.
febrero 23, 2022
I had three different colors in my hair before I used the product and now there are three different shades of color from what it was originally
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Charmaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa D.
febrero 23, 2022
Did not cover my gray
PUBLICADO POR:
Melissa D.
febrero 23, 2022
Loved the color and it didn't burn my scalp but but it did not cover my stubborn gray.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Leah W.
febrero 22, 2022
Fades quickly
PUBLICADO POR:
Leah W.
febrero 22, 2022
After one wash, the bottoms of my hair has already begun to fade- however very easy to apply and does not damage hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Leah W. - Thank you for your feedback! We’re so sorry to hear that your colour result did not meet your expectations. We will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Jade T.
febrero 22, 2022
Deception de la couleur
PUBLICADO POR:
Jade T.
febrero 22, 2022
J ai été enchantée par votre idee de travailler les racines 25min puis les longueurs 10min
Cependant cela n a pas fonctionné
Je ne m attendais pas à miracle mais à un éclaircissement net
Je pense qu il aurait été plus judicieux de commencer par les longueurs 25min et les racines après ça les racines prennent vite et sont plus clairs à la base
Donc ce sont les longueurs qui nécessitent un plus long temps de pause logiquement
Merci de faire le nécessaire et de m aider svp
Je vous en prie
Cordialement Madame Touati Jade
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jade T. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Chloe P.
febrero 21, 2022
Misleading
PUBLICADO POR:
Chloe P.
febrero 21, 2022
I tried this colour out and it didn’t seem to cover at all. I have tried contacting them and all I seem to be told is the department I need to speak too is unavailable and someone will get back to me by email. This was months ago now so I have cancelled my subscription and will not reorder.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Chloe P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ruby G.
febrero 21, 2022
two different shades
PUBLICADO POR:
Ruby G.
febrero 21, 2022
I received what turns out to be 2 different shades
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ruby - We apologize for any confusion with what was received in your color kit. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Goodwitch
febrero 21, 2022
Color is lovely at first
PUBLICADO POR:
Goodwitch
febrero 21, 2022
The color has not completely covered my gray hair. It is like it’s stained but not completely covered. I wonder will the next coloring color it or not, since it hasn’t been colored in about 6 months. Will this be the best it can do for my hair?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Goodwitch - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Danielle S.
febrero 21, 2022
Made no difference to the colour of my hair !!!
PUBLICADO POR:
Danielle S.
febrero 21, 2022
I followed the Instruction to the letter and my hair don’t look anything different probably won’t buy again to be honest
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Danielle S. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Allison T.
febrero 20, 2022
Not the color shown
PUBLICADO POR:
Allison T.
febrero 20, 2022
This color was nothing like what was shown. I was supposed to be strawberry blond. It had basically no red in it at all and made my hair darker than it was and looks like a gross light brown. So disappointed as now that it is dyed I can't lighten even back to my normal color. No depth of color a box from the store that my daughter uses is way better. Don't waste your money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Natalie S.
febrero 20, 2022
Agood color but fades out to an orange/red
PUBLICADO POR:
Natalie S.
febrero 20, 2022
The color syarts out as a lovely brown but quickly fades to an orange/red which does not suit me. I would prefer my next purchase to be a cool brown with the ability to put in catemel highlights.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Natalie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Lisa R.
febrero 20, 2022
Grau nicht abgedeckt
PUBLICADO POR:
Lisa R.
febrero 20, 2022
Ziel verfehlt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lisa R. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sanam P.
febrero 20, 2022
Alright
PUBLICADO POR:
Sanam P.
febrero 20, 2022
Not all that
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sanam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
PAULA JEAN W.
febrero 20, 2022
Extremely disappointed
PUBLICADO POR:
PAULA JEAN W.
febrero 20, 2022
I want RED not brown with barely a touch of Auburn. I was VERY dissatisfied with my order and my results. I even included a message to the colorist saying that I want MORE red and copper tones and instead; I got less. AND, the kicker is that EVERY TIME I have used your color, I get a different color--sometimes light auburn, sometimes really red and sometimes, like this last time a mousy brown with hardly any red at all. BLAH! Sure, you can try to send me a new kit for free. Do you want the old one back? I'm sure not going to use it again. But I'm also not paying shipping and handling to send it back to you. My husband does my hair and he follows the directions very carefully, so I just don't get it. I guess you think the mousy brown with just a hint of auburn is closest to my natural color and it is, but if I wanted my normal color, I would't be dying it, would I? If you can send me a kit that has a lot more of the copper red in it, then I will be happy to try it. Why you couldn;t just do this in the first place is beyond me?!?!?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Alicia H.
febrero 19, 2022
Not at all what I was expecting
PUBLICADO POR:
Alicia H.
febrero 19, 2022
I followed the directions to a T. Color all pretty much washes out at my roots and it’s red tinted.I sectioned off my hair and colored every stand and it looks like I didn’t even get any color on my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra P.
febrero 19, 2022
Not perfect
PUBLICADO POR:
Sandra P.
febrero 19, 2022
The colour looks just like I wanted but the bottle is so small I have to buy the ends refresher everytime, the conditioner sachet is not enough either so left my hair very dry tangled and hard to brush. Unsure if I will continue with plan or just go back to supermarket dyes as they are cheaper and leave my hair softer.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra P. - Thank you for your feedback. We are so sorry to hear that you are not completely satisfied with your experience. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Claudia T.
febrero 19, 2022
Lieber wieder DM
PUBLICADO POR:
Claudia T.
febrero 19, 2022
Nach dem 2. Versuch werde ich wieder auf Drogerie Produkte zurückgreifen. Mein Ansatz ist erneut heller als die Längen und anstatt dunkel rot bin ich ein Kupferkopf.
Das war‘s…. ein drittes Mal wird es nicht geben
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ally D.
febrero 18, 2022
Wrong colour again
PUBLICADO POR:
Ally D.
febrero 18, 2022
The collar is just way to red and not the copper I’m wanting after three attempts I’m afraid I’m not purchasing anymore
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ally D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alexandra M.
febrero 18, 2022
Déçue
PUBLICADO POR:
Alexandra M.
febrero 18, 2022
Extremement déçue !!Couleur beaucoup trop cuivrée à mon goût. Mais cela pourrait encore passer. Deuxième chose, cette couleur n'a aucune convenance des cheveux blancs. Même une couleur du commerce couvre mieux les cheveux blancs. Je n'ai jamais été aussi déçue d'une coloration même de grande surface.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alexandra M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Muriel E.
febrero 18, 2022
Trop clair
PUBLICADO POR:
Muriel E.
febrero 18, 2022
Après quelques lavages, mes cheveux sont devenus queue de vache. La couleur était trop claire à mon goût.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Muriel E. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Josephine W.
febrero 17, 2022
Color
PUBLICADO POR:
Josephine W.
febrero 17, 2022
Wish it would cover the grays better. But over all not bad
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Josephine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susette R.
febrero 17, 2022
Cute package
PUBLICADO POR:
Susette R.
febrero 17, 2022
Did not cover gray well, washed out within a week.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Susette, we are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie H.
febrero 17, 2022
Did not cover grey
PUBLICADO POR:
Katie H.
febrero 17, 2022
This is my second time ordering. I am completely disappointed. It didn’t cover my grey at all. It also left my roots a lighter color than the rest of my hair. Which I find hard to do when I have dark brown hair. I would like my money back.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melissa A.
febrero 17, 2022
Moyennement satisfaite
PUBLICADO POR:
Melissa A.
febrero 17, 2022
Plutôt compliqué avec tout ces noms en anglais pour quelqu’un qui n’en comprend pas un mot … et le final est plus foncer que ce que j’espérais …
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Melissa A. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vous ayez rencontrée des difficultés avec nos produits. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Cymantha C.
febrero 16, 2022
Customer since 2011
PUBLICADO POR:
Cymantha C.
febrero 16, 2022
I have to agree with the other people finding the hair color is not working like it used to. I had always followed the directions and was happy with the results until about six months ago when I noticed that my hair was still a little grey afterward. I had a hairdresser suggest Nutrisse. At $7.99, I think I'll give it a try.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cymantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tiana V.
febrero 16, 2022
Didn’t color my grays
PUBLICADO POR:
Tiana V.
febrero 16, 2022
I followed instructions and it didn’t cover my grays At all . And it was alittle messier then my other dies I used plus it didn’t do much to my hair at all
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Tiana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie W.
febrero 16, 2022
Not value for money
PUBLICADO POR:
Katie W.
febrero 16, 2022
Not enough to cover, have been used to receiving double the amount of dye so was very disappointed, tone was much browner rather than red. For the price I feel like I got little for the cost. I won’t be re ordering.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Katie W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Pamela H.
febrero 16, 2022
Broken, dry hair
PUBLICADO POR:
Pamela H.
febrero 16, 2022
I'm really upset with the damage this product has caused my hair. I have only used professional dye in my hair prior to this and have never had an issue like this, ever! I have broken hairs on both sides of my face, which normally are longer than my chin. About a day after dying my hair with this product, I noticed my long bangs were shorter, standing up and looked as if they had broken off. This is absolutely mortifying! I'm not comfortable using this product moving forward and will be canceling my subscription. It will take months to grow my hair back, not to mention deep conditioning the broken damage. I could cry.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber M.
febrero 15, 2022
Not the color I ordered (Update)
PUBLICADO POR:
Amber M.
febrero 15, 2022
I can still see my grey and its brown which it should be black once again think it's time to move on to another company. Worked many years ago which tells you how long I've been with this company but now I'm done.
So, I received my new color and applied it last night followed the instructions to the tee and well I still see my grey and red streaks you really must have changed the product because I have been with you since 2014 and its definitely not the same, I wanted Black, and I got a dark brownish red. Thank you for trying to make it right but maybe it's time to move on to another company.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Golnaz, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Randi kay B.
febrero 15, 2022
Color
PUBLICADO POR:
Randi kay B.
febrero 15, 2022
It was darker then I'd like next time I'll choose lighter.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Randi! We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emelie S.
febrero 14, 2022
My color -auburn
PUBLICADO POR:
Emelie S.
febrero 14, 2022
It was supposed to be auburn but it turned out really really red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Emelie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine T.
febrero 14, 2022
Arnaque
PUBLICADO POR:
Catherine T.
febrero 14, 2022
Vous obligé sans prévenir que cest un abonnement la couleur est nulle et j'aime pas qu'on me force la main, je refuse votre 2ème envoi
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Catherine T. - Merci pour votre commentaire. Chez eSalon vous pouvez effectuer une commande unique ou souscrire à notre Abonnement Couleur, ces options sont disponibles avant de finaliser vos achats. Grâce à notre Abonnement Couleur vous bénéficiez de 20% de réduction sur toutes vos commandes et il est également modifiable, ou annulable à tout moment depuis votre espace client ou en nous contactant. Veuillez vérifier vos emails pour plus d'information de notre part.
PUBLICADO POR:
Lettsi M.
febrero 14, 2022
Not what was requested
PUBLICADO POR:
Lettsi M.
febrero 14, 2022
I requested more red in my formula and received more brown.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lettsi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annabella P.
febrero 13, 2022
Asked for Ash Blonde, Hair is now Dark Reddish Brown
PUBLICADO POR:
Annabella P.
febrero 13, 2022
very upset
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Annabella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra C.
febrero 13, 2022
icolor
PUBLICADO POR:
Sandra C.
febrero 13, 2022
it did not cover the gray and color was not what I expected
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Nicole C.
febrero 13, 2022
Didn't last very long
PUBLICADO POR:
Nicole C.
febrero 13, 2022
I didn't like it because after just 2 weeks my roots were already showing! I don't wash my hair very often, I used the tint wash and just still wasn't happy so I didn't want to spend anymore money on dye that does not last. I followed the directions to the T and still disappointed. I had high hopes from the reviews I read and videos I've seen. Simply not happy
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Johanna W.
febrero 11, 2022
Doesn’t stick…
PUBLICADO POR:
Johanna W.
febrero 11, 2022
Doesn’t stick, apply, or dye the hairline around my face. Dyes the rest of my hair except the face framing hair therefore causing me to want to purchase more or throw on my hat. Also, the color looks too clown red now that the formula changed. I’m afraid to stop using because I’ve got a good 24 inches of this weird color on my head already and don’t to tiger stripe my head by using a different product that won’t match. I like the ease and convenience of ordering and receiving on a schedule. And knowing that it should be the same color already on your head. But the color isn’t covering the gray at my hairline and temples so I’m a bit frustrated.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Johanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Katherine F.
febrero 11, 2022
Not good grey coverage
PUBLICADO POR:
Katherine F.
febrero 11, 2022
I applied the colour 1.5 weeks ago and already the grey is showing through - very disappointed
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Katherine F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
michele G.
febrero 11, 2022
Has the Formula Changed?
PUBLICADO POR:
michele G.
febrero 11, 2022
Have used this product since 2013. However, for the first time I have buzzing ears and a headache after dying my hair. Today is day 2 with this reaction. Has the formula changed? Is there a new ingredient? I will no longer be able to purchase this product because of this reaction. Wanted you to know - if the formula was changed I think it's important to tell people.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kate H.
febrero 11, 2022
Orange red
PUBLICADO POR:
Kate H.
febrero 11, 2022
My roots are orange red after this hair dye.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ana M.
febrero 11, 2022
Lighter than expected
PUBLICADO POR:
Ana M.
febrero 11, 2022
Did not cover gray
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
amanda M.
febrero 11, 2022
Terrible coverage & way more red than I wanted
PUBLICADO POR:
amanda M.
febrero 11, 2022
I was very specific that I wanted to mimic my natural hair color. I included a pic and specified what was natural and what was dyed. Unfortunately what I got was closer to the dyed color. And then the dye did not fully cover my grey hairs. I could spend 1/3 of the cost at target & get a much better result, very disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Amanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Aisa J.
febrero 11, 2022
can't review something i haven't used
PUBLICADO POR:
Aisa J.
febrero 11, 2022
I orderd my color on the 29 january it's been almost 2 weeks and I haven't heard a word. The event I got it for has gone by but I still want my color can you please get me out of the dark.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aisa J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stephanie H.
febrero 10, 2022
Still red
PUBLICADO POR:
Stephanie H.
febrero 10, 2022
Don’t want any red or orange tubes in my hair anymore. Otherwise great quality product. Washed it too fast
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley P.
febrero 10, 2022
Uneven results and color not as expected
PUBLICADO POR:
Ashley P.
febrero 10, 2022
I really wanted to like this color. I had previously received a color that pulled a little too red for me so my color was adjusted and more violet was added instead of red. I was excited to try this color as I love the feeling of my hair and the shine after coloring I just wasn’t happy with the actual color. This time it came out even worse! My roots area was still much too reddish orange and now the length of my hair is very very dark, almost black. I followed the directions exactly as stated and feel so unhappy I wish I could completely undo all of the color I have on my hair. The company is great, fast shipping and quick customer service but I am just very unhappy with my results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ruby M.
febrero 10, 2022
Refund policy and product
PUBLICADO POR:
Ruby M.
febrero 10, 2022
The product color is nice but it takes only 1 week to stay in my hair. I returned the last shipment on Jan 9th and up to now a month after I haven’t got my refund on my account. I wished is they so fast on charging your cc, you also fast on returning the money of your customer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruby - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this and your returned order a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Tina O.
febrero 8, 2022
No grey coverage
PUBLICADO POR:
Tina O.
febrero 8, 2022
Does not cover grey
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Tina, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we're so sorry to hear our adjustments to your color did not work out for you! We truly appreciate your honest feedback! Thanks for giving us a try!
PUBLICADO POR:
Abigail R.
febrero 8, 2022
Absolutely Terrible!
PUBLICADO POR:
Abigail R.
febrero 8, 2022
The color is not even close to what I asked for…it turned my hair a pinkish purple color. It’s terrible! Now I have to go get it professionally fixed. Very disappointed!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Abigail, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Narjess D
febrero 8, 2022
coloration à la demande
PUBLICADO POR:
Narjess D
febrero 8, 2022
cette couleur est trés rouge et elle ne me correspond pas j'a fait un mauvais choix!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Narjess D. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Cat O.
febrero 7, 2022
Expected more gray coverage
PUBLICADO POR:
Cat O.
febrero 7, 2022
Decided to give this a try. Application was easy. Was expecting total gray coverage though. Will not be buying again.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Cat, We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary H.
febrero 7, 2022
Gray
PUBLICADO POR:
Mary H.
febrero 7, 2022
Loved the color but didn't last long before the gray was back
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Mary, we appreciate your honest feedback. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sala
febrero 7, 2022
Demi perm soft black
PUBLICADO POR:
Sala
febrero 7, 2022
I tried Demi perm soft black and it did not color the few grays that I have
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sala - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Leslie D.
febrero 7, 2022
Unhappy
PUBLICADO POR:
Leslie D.
febrero 7, 2022
Had some real issues with Color/Shade on my first order, but the real issue is I have contacted them 3 times with no response so I guess I cancelled my membership . It took me 2 over the counter dye to get it back to something I can live with!!!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Leslie, we truly appreciate your feedback! Upon reviewing your profile, we see that we have reached out to you via email to resolve your concern. Please feel free to respond back at your earliest convenience.
PUBLICADO POR:
Sandra W.
febrero 7, 2022
Farbe top
PUBLICADO POR:
Sandra W.
febrero 7, 2022
Ich habe leider sehr stark auf die Farbe reagiert, sie riecht sehr stark und ich habe total offene Stellen an der Kopfhaut bekommen und es hat mega gebrannt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra W. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Monica B.
febrero 6, 2022
Very disappointed
PUBLICADO POR:
Monica B.
febrero 6, 2022
Color is good but only lasted 1 hair wash!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Monica, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Paige P.
febrero 5, 2022
Very RED :(
PUBLICADO POR:
Paige P.
febrero 5, 2022
I wrote in my notes that I wanted to get rid of the copper tones, I understand that this is easier said than done but instead of the dark violet shade I ordered, my hair (especially my roots) is bright red :'( Gave 2 stars as lots of product included & cute extras.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Paige P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tina V.
febrero 5, 2022
Stop getting the color
PUBLICADO POR:
Tina V.
febrero 5, 2022
My color didn’t work out and the color doesn’t stay the whole month I want to stop my order
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Tina! We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Jennifer C.
febrero 5, 2022
Not lasting
PUBLICADO POR:
Jennifer C.
febrero 5, 2022
This is not covering my gray anymore and is not lasting 2 weeks without completely fading
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jennifer, we apologize that your color results faded faster than you were expecting and didn't cover your gray hair. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
alicen W.
febrero 5, 2022
terrible customer service will not renew
PUBLICADO POR:
alicen W.
febrero 5, 2022
shipped to wrong address and no offer to expedite a replacement & had paid for express
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Alicen! I'm so sorry to hear about your experience! It looks like your address was updated and a replacement was processed the same day you gave us a call! I can also confirm you were refunded for the rush processing fee that you paid! Rush Processing is an in-house service that fast tracks the processing of your order. It does not upgrade your shipping method. Normal processing times take 2-3 business days while rush takes on average 1 business day. We are currently unable to offer priority shipping to our international clients at this time. We hope that you enjoy your hair color and we look forward to hearing your feedback!
PUBLICADO POR:
Magalie G.
febrero 4, 2022
Très bien mais...
PUBLICADO POR:
Magalie G.
febrero 4, 2022
j'ai enfin fais ma couleur ce matin, il était temps lol
La couleur est très bien ! Mais je ne me suis pas servie du kit racine car je trouve que c'est trop compliqué à faire toute seule.
Je m'en servirais pour la prochaine fois.
Si j'y arrive tant mieux, sinon je le préciserais pour la prochaine fois, donc oui j'ai plus que l'intention de repasser une commande car c'est vraiment génial et merci !!!!!
Merci pour la couleur, j'avoue que j'ai eu un "peu" peur du résultat mais finalement c'est très bien merci Alicia
La couleur est parti au bout d’une semaine en me faisant deux shampooing, j’espère que vous comprendrez ma colère et mon dégoût😡🤬je trouve que ça fait cher la couleur pour le avant après il suffit de regarder les photos que j’ai mise.
La première avec la couleur, la seconde au bout d’une semaine avec 2 shampooing 🤬🤬🤬🤬🤬
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Magalie G. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que la tenue de votre couleur n'a pas répondu à vos attentes. Les formulations de votre flacon racines et de votre flacon longueurs sont différentes, c'est pourquoi il est important de suivre vos instructions personnalisées. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kim S.
febrero 4, 2022
A bit too dark
PUBLICADO POR:
Kim S.
febrero 4, 2022
I had colored the "gray roots" as instructed. Then pulled color thru to the roots. Used gloss first. Came out VERY DARK BROWN. then as the days went by the color on the top is a few shades LIGHTER. I am about to highlight it to salvage the darkness to light.Not real happy. I had ordered from Madison Reed cause it sounded like they used healthy ingredients. ESalon out on top there, my hair was let tangled.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Kim, we're so very sorry to hear your color came out too dark. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cyndi O.
febrero 3, 2022
disappointed
PUBLICADO POR:
Cyndi O.
febrero 3, 2022
the color was beautiful and process easy. Unfortunately, the color faded pretty quickly over the gray roots. I've been coloring my hair for years, so it wasn't the application. I don't want to go darker, so I won't be reordering.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura C.
febrero 3, 2022
Color looks coppery
PUBLICADO POR:
Laura C.
febrero 3, 2022
I wanted to go darker blonde, but the color turned out coppery and drab. Will be going back to the lighter blonde.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Trayce H.
febrero 3, 2022
Didnt cover gray on the roots
PUBLICADO POR:
Trayce H.
febrero 3, 2022
Didnt cover grays at the roots
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Trayce, we are so very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Aisa E.
febrero 3, 2022
Enttäuschend
PUBLICADO POR:
Aisa E.
febrero 3, 2022
Deckt die grauen Haare nicht gut ab. Farbe entspricht nicht meiner Vorstellung
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Aisa E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rachel B.
febrero 2, 2022
Faded really quickly
PUBLICADO POR:
Rachel B.
febrero 2, 2022
The colour looked great for the first few days then faded immediately. The purpose of me dying my hair was to cover the brassy undertones, but they have come out again after three washes.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Rachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Susan M.
febrero 2, 2022
OMGOSH 10 years and no more
PUBLICADO POR:
Susan M.
febrero 2, 2022
I have been using exclusively for 10 years and loved, loved loved my color. I thought I was losing my mind until JUST NOW. I am stopping my membership immediately. The color is different and does not last through 3-4 shampoos with gentle shampoo, no sun, no styling tools. I read today other customers are experiencing the same issues. I am so saddened to see this happen but OH HECKIN' NO.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy H.
febrero 1, 2022
Color not lasting as long.
PUBLICADO POR:
Judy H.
febrero 1, 2022
I’ve been a happy customer since 2017, but over the last 3 applications, I’ve noticed that my grey is showing a lot sooner, like within 2-3 weeks. My color is fading much quicker also. I’ve read that you’ve changed your formula, which so far is not working out for me. I need a better coverage product. If we can work on this great , if not I guess it’s back to the store products.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Judy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sandra P.
febrero 1, 2022
Where’s the colour gone?
PUBLICADO POR:
Sandra P.
febrero 1, 2022
Thought something was up with my hair but relieved to see others here are also finding that the colour fades super fast….within two washes I’ve lost that rich, copper vibrancy and am back to having a faded colour. Really disappointing, have no idea why this is happening as the colourstay was actually one of the things I really liked about this product. At this rate I will have to go back to an actual Salon. Too much effort and chemical stress to only look good for a week.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra P. - Thank you for taking the time to share your feedback with us! We are so sorry to hear that you were disappointed by the lasting of your colour application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cynthia W.
febrero 1, 2022
Disappointed
PUBLICADO POR:
Cynthia W.
febrero 1, 2022
This batch was so extremely thick it was hard to get it out of the bottle let alone work it through my hair.
Gray not fully covered, terrible spotty results of color.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kimberly O.
febrero 1, 2022
Not Enough time
PUBLICADO POR:
Kimberly O.
febrero 1, 2022
The timing is not right. Only my roots took and I had to go to my hair dresser and get it re done.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara G.
febrero 1, 2022
Grey coverage
PUBLICADO POR:
Barbara G.
febrero 1, 2022
The first time I ordered I was very satisfied, just needed a tweak for better coverage with grey. This time I was told to leave on longer. Coverage was less. I love the process and how it leaves your hair but grey coverage is most important.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
michaela O.
febrero 1, 2022
Colour never right
PUBLICADO POR:
michaela O.
febrero 1, 2022
I ordered a copper colour for my hair initially to be able to get that salon colour at home when lockdown meant appointments were scare.
After being disappointed with the result the first time I was offered a free box. When it arrived I was very pleased thinking this was great service despite the inconvenience of having the wrong colour.
After putting on the second box I was so annoyed that yet again the colour was more a vibrant red and definitely not what I ordered.
Lost all faith now it will ever be right.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
michaela O.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kirsty O.
febrero 1, 2022
First time ordering
PUBLICADO POR:
Kirsty O.
febrero 1, 2022
Purchased for the first time , arrived quickly the packaging was great all very straight forward but to dark for me I wanted a more light brown , hoping it fades after a few washes
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kirsty O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
ANN B.
enero 31, 2022
What happened
PUBLICADO POR:
ANN B.
enero 31, 2022
01.31.2022 6:17 pm EST Update: spoke to hair colorist today!, they are tweaking my formula to meet my grey issue. Thank you for the quick customer service response. I’ll let you know how the NEW mix goes!! So I am upping my review from 2 star to 3 star. 01.31.2022- I thought I did something wrong! However, after reading the reviews, I can see others have also been having the same issue. I have been a customer since 2017. I am on auto mail for my color every 4 weeks. I have stubborn white grey hair. Which my colorist is aware of. The last two times I have done my hair my Grey has not taken the color. I was so disappointed. So I had a “back up” kit (since being at home for a year due to Covid I did not stick to a strick 4 week schedule and might go an extra few days. This allowed me to have an “extra” kit as I continue to stay on a 4 week auto mailing. After 2 weeks, I decided to color my hair again. I have all the equipment, watched all the videos, (btw- I have been coloring my hair over 40 years) and still the grey around my temples and ear did not take. I know not to use the stain guard (never have) and I apply to stubborn areas first so it has a longer time to take. If this continues I don’t know what to do. I have noticed a change in the formula, and frankly it is not as good. Please please do something about this. I would hate to have to start looking for another supplier.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon H.
enero 31, 2022
Didn’t cover grays that well this time
PUBLICADO POR:
Shannon H.
enero 31, 2022
I found this box to not cover grays as well as previous orders. Maybe something changed?
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
esalon mom
enero 31, 2022
Not the correct color please go back to my old color
PUBLICADO POR:
esalon mom
enero 31, 2022
The past two times the color is now too dark brown/red. It no longer is soft black, so I now have about two inches of dark brown/redish band of color since it doesn't match the soft black that it used to be. I think there is a new colorist. I would like my old colorist or a seasoned colorist. Please send soft black for me BUT NOT TOO BLACK and NOT DARK BROWN/RED. The color changed when I tried the toner, but I thought that the toner was for the roots inbetween coloring, but it says to use only on the ends not on the roots. Therefore, I do not want any toner. I received a toner this time even though I deleted it. I hope that I wasn't charged for it because I don't use it. I have been with you all for a long time. When the color is correct, it's great.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
esalon mom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyn B.
enero 31, 2022
UNSUBSCRIBE ME DO NOT SEND ME ANY MORE EMAILS
PUBLICADO POR:
Evelyn B.
enero 31, 2022
DO NOT SEND ME ANY MORE EMAILS
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PUBLICADO POR:
Carmen G.
Respuesta de nuestros expertos
Evelyn- We take our clients' feedback to heart and continue to improve our service and products each and every day. As requested, we have unsubscribed you from our emails. We would love to hear some more of your feedback directly to see if we can work with you to enhance your experience. Please keep an eye on your inbox for additional details.
PUBLICADO POR:
LISA F.
enero 31, 2022
Color Not Lasting
PUBLICADO POR:
LISA F.
enero 31, 2022
My hair color is not lasting even two weeks to cover my gray! Please help!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ana W.
enero 31, 2022
Going back to the Salon!
PUBLICADO POR:
Ana W.
enero 31, 2022
The first few orders were great then I updated my color and it turned out WAY too red. I sent a notice for them to update it to the previous colored and that fell through the cracks, I guess. I got that same color...again. It turned out just as bad. I had a replacement sent and I waited because I was a bit nervous to have it turn out badly again. Well...life intervened and I just got around to doing it. Apparently, only the website says it expires after six months, and because of this and the previous refund for your mistake, I was told nothing could be done and now I am going to have to find another solution because I have canceled my account. Thanks for nothing eSalon...literally.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary E.
enero 31, 2022
Hairs Color
PUBLICADO POR:
Mary E.
enero 31, 2022
It is horrible products. NO COLOR. ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white after wash my hairs.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Bernadette B.
enero 31, 2022
Not for me.
PUBLICADO POR:
Bernadette B.
enero 31, 2022
Very strong smelling, Use in ventilated area for sure. Product is packaged nice. Expensive.
If you skip months, they don't warn you when they are taking money out! Not cool.
Canceled forever this time.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern with your Color Plan. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melanie V.
enero 30, 2022
Colour not lasting
PUBLICADO POR:
Melanie V.
enero 30, 2022
I started using eSalon in April 2018, originally the colour lasted, but now it doesn't even last two weeks! They've adjusted it more than once, to make it cover the grey and last longer, but it hasn't worked. I'm happy with the actual colour that it turns out, but it doesn't last and the price has gone up - I think it's time for me to look elsewhere!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Melanie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cassie S.
enero 30, 2022
Loved the kit. Not pleased with the color.
PUBLICADO POR:
Cassie S.
enero 30, 2022
I loved how easy this kit is to use. I also like that I do t have splotches. Sadly, My color is not what I hoped for which was a chocolate Cherry. Instead I got and orange red.
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PUBLICADO POR:
Sarah C.
Respuesta de nuestros expertos
Hi Cassie, We're truly sorry that our color did not come out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jan C.
enero 30, 2022
Formula no longer covering gray roots
PUBLICADO POR:
Jan C.
enero 30, 2022
I have also been a long-time customer who loved my hair color and the ease of automatic shipments. However, something has changed. The color is still beautiful, but the product is no longer covering my gray roots. I asked for my color to be adjusted to cover my roots more effectively, but the adjustment did nothing to solve the problem. I have just asked for a second adjustment to the formula. Hopefully this time it will work. I am disappointed.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jan - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary Sandy M.
enero 30, 2022
First time using this product
PUBLICADO POR:
Mary Sandy M.
enero 30, 2022
Followed instructions...not first time dyeing my hair so was very disappointed in the results...you can still see gray hairs and the color didn't take at all...very disappointed. Have gotten better results from a box. Will be canceling my subscription.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process!
PUBLICADO POR:
Lisa W.
enero 30, 2022
Did Not Cover Gray
PUBLICADO POR:
Lisa W.
enero 30, 2022
Well, I wanted so much to love this. Just basically wasted 2 hours working on this only to take the towel off my head and see just as much gray as before. And, yes, I followed the directions to the letter. I am a seasoned home colorist, so it's not like I was working with no experience. Oh well...
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy R.
enero 30, 2022
Dark Ends Light Roots Again!
PUBLICADO POR:
Tracy R.
enero 30, 2022
Again Followed directions as directed and ended up with dark ends and light roots 😔3rd time using this product hoping for better results each time but just not happening. I even used the spay that helps for all over even color.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Varpu H.
enero 29, 2022
Not the color I ordered
PUBLICADO POR:
Varpu H.
enero 29, 2022
My matte ash medium brown hair colour turned my roots into reddish brown, lighter than my own hair! Had to go and buy another brands hair color and do my roots again. Was not pleased.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Varpu H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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