The roots colour has given me a band of light colour which is clearly visible along my parting, then ends colour isn’t copper like at all, it’s red/brown which has actually turned my lighter hair sections a Tully pinkish colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sienna! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Rose G.
mayo 10, 2022
Hair turned pinkish at the roots
PUBLICADO POR:
Rose G.
mayo 10, 2022
My hair at the roots actually turned a dark pink/mauve. Is there another recommendation for a custom color. I was a natural red head growing up, now turning white and can't find the right color in a box to get back to red so was going for a strawberry blonde but if that turns my hair pink, looking for another recommendation.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marguerite L.
mayo 10, 2022
Not the right color
PUBLICADO POR:
Marguerite L.
mayo 10, 2022
Stylist has not adjusted color per request for two orders. 20% red DOES NOT mean 1/20th red by volume. 5% red is not right. I want a change from blond copper to bright red, and the colorist is ignoring me. Bad customer service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marguerite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jen Z.
mayo 9, 2022
not bad
PUBLICADO POR:
Jen Z.
mayo 9, 2022
The Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else.
PUBLICADO POR:
Eve S.
mayo 9, 2022
Not the colour in mind
PUBLICADO POR:
Eve S.
mayo 9, 2022
I was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else.
PUBLICADO POR:
Maren U.
mayo 9, 2022
Abo
PUBLICADO POR:
Maren U.
mayo 9, 2022
Es ist unglaublich schade, dass man hier in eine Abofalle läuft wenn man nicht genau aufpasst.
Ich wollte das Produkt lediglich testen.
Schon alleine deswegen kann man nur einen Punkt vergeben.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maren U. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Petra G.
mayo 9, 2022
Great color, Massive hair loss
PUBLICADO POR:
Petra G.
mayo 9, 2022
The coverage was fine but I experienced so much hair loss immediately after the first and only color treatment. Maybe it’s my age: 60
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Petra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Terri C.
mayo 8, 2022
No customer support
PUBLICADO POR:
Terri C.
mayo 8, 2022
I ordered a color, the “colorist” changed it. I tried the color and didn’t like it. They claim 100% satisfaction but my two attempts to contact customer support have yet to be answered. Now I’m trying to figure out how to cancel, they don’t make it easy. Save your money and try another service.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Melody H.
mayo 8, 2022
Also having issues with not covering gray
PUBLICADO POR:
Melody H.
mayo 8, 2022
I’ve been using r salon for many years. My roots always stayed the proper color until they grew out. Something has changed, it’s washing off Of the gray really easily now. Considering that over half of my hair is gray at this point that’s not going very well.
Please undo whatever change it was you made. My last few shipments just haven’t worked.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lubna W.
mayo 8, 2022
Didn't work for me.
PUBLICADO POR:
Lubna W.
mayo 8, 2022
Not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lubna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
pamela M.
mayo 8, 2022
Bottle not tightened before shipping, box was leaking, cant use.
PUBLICADO POR:
pamela M.
mayo 8, 2022
Bottle not tightened before shipping, box was leaking, cant use not enough toner. This hasnt happened before.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pamela - We truly apologize that the your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Saliha H.
mayo 8, 2022
Couleur demandée non obtenue
PUBLICADO POR:
Saliha H.
mayo 8, 2022
Hélas un beau packaging mais résultat pas au rdv.
J'ai demandé un cuivré que j'ai l'habitude dz réussir sur ma couleur naturelle et au lieu de ça j'ai obtenu un rouge Carmen pas du tout tendances. Alors que j'ai bien mis en commentaire que je voulais un cuivré lumineux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Saliha H. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Tina P.
mayo 7, 2022
Terrible color and quality. Canceling
PUBLICADO POR:
Tina P.
mayo 7, 2022
The color left my hair dry and brassy. Going back to my original color with Madison Reed. Also company provided no notification of automatic subscription. Support call finally got me resolution but via condescending support rep
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Fiona A.
mayo 7, 2022
Not impressed
PUBLICADO POR:
Fiona A.
mayo 7, 2022
Ordered dark blonde (copper ash) there was definitely copper in there, was hoping for a lovely dark blonde, ended up with Auburn. Was not impressed at all
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Fiona! Thank you for sharing your feedback with us. We are so sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Martha C.
mayo 6, 2022
Went from good 2016 to terrible 2022
PUBLICADO POR:
Martha C.
mayo 6, 2022
Color match is not good. One month it is red, next when I state I DO NOT want red they make it black. Terrible colorists! Now I haven’t even washed it once and the gray is showing and the grays are the ONLY reason I am using this. Totally disappointing!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Martha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Charmel D.
mayo 6, 2022
Getting better
PUBLICADO POR:
Charmel D.
mayo 6, 2022
I like the products and the ease of getting everything all ready measured with instructions. Too light and turning orange after 1 wash.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Charmel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sue C.
mayo 6, 2022
Grey
PUBLICADO POR:
Sue C.
mayo 6, 2022
My grey doesn’t cover well. It might last until my second shampoo which is about 6 days.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sue - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Susie B.
mayo 6, 2022
Disappointed
PUBLICADO POR:
Susie B.
mayo 6, 2022
I have been using esalon hair color for quite awhile now. Usually I love the results but yesterday when I did my hair, it covered my new growth fine but didn't cover my grays well at all. I did it the same as I always do according to the directions but for some reason in natural light especially I have alot of grays. Normally I love the end color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Susie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Moss K.
mayo 6, 2022
Darker than desired
PUBLICADO POR:
Moss K.
mayo 6, 2022
Coverage great, pleasant scent
But color is way darker and more red than copper. Not happy going into summer with such a dark color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Moss - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Aga K.
mayo 4, 2022
Nice color but gray wash of quickly
PUBLICADO POR:
Aga K.
mayo 4, 2022
This time I did everything right and I love the color but still it doesn’t cover my greys in front so we’ll. After 2-3 washes I already see a difference in color and greys are coming
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary Ann D.
mayo 4, 2022
I had requested the color to be a little too darker!However it was too dark! Wa
PUBLICADO POR:
Mary Ann D.
mayo 4, 2022
I had requested the color to be a little deeper however it was too dark! Want to change color for next shipment
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Corinne P.
mayo 4, 2022
Moins couvrante
PUBLICADO POR:
Corinne P.
mayo 4, 2022
Déjà la notice explicative était en Allemand!!! Pas très grave mais bon. Les frais de port m'ont semblés très cher! Et pour finir je n'ai fais que les racines et laisser poser le même temps que d'habitude et pourtant un eclaircicement apparaît déjà. Je suis tout aussi étonnée que déçue car j'étais très satisfaites de mes 2 précédentes commandes.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Corinne P. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et que vos instructions étaient en allemand. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Caroline C.
mayo 4, 2022
Déçue
PUBLICADO POR:
Caroline C.
mayo 4, 2022
Un peu déçue . Un peu terne et un peu clair . Mon rêve un blond cacao glacé 🤩
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Uma R.
mayo 4, 2022
Cancel
PUBLICADO POR:
Uma R.
mayo 4, 2022
Cancel my order
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Uma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Fleur D.
mayo 4, 2022
Colis non reçu
PUBLICADO POR:
Fleur D.
mayo 4, 2022
Je n'ai JAMAIS reçu ma dernière commande. Je n'ai non plus de nouvelle de ma réclamation.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fleur M. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que votre commande ne soit pas arrivée. Nous avons répondu à votre email afin de remédier à cette situation. Veuillez consulter vos emails pour plus d'information, nous sommes heureux de pouvoir vous aider !
PUBLICADO POR:
Roiya H.
mayo 3, 2022
Looked great for about 2 weeks
PUBLICADO POR:
Roiya H.
mayo 3, 2022
Then greys started coming through again! I get better and longer coverage with ones I purchase for £7 in the supermarket. I would like a refund and to cancel any future orders.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Roiya H. - Thank you for contacting us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Lori W.
mayo 3, 2022
Last color didn't fully cover gray.
PUBLICADO POR:
Lori W.
mayo 3, 2022
I'm not sure why this last time was different but I was disappointed in the coverage.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim C.
mayo 3, 2022
Doesnt cover gray
PUBLICADO POR:
Kim C.
mayo 3, 2022
This color does not cover my gray hair. Within 2 1\2 weeks the color has ready faded and i need to dye again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Malak F.
mayo 3, 2022
Not what I expected
PUBLICADO POR:
Malak F.
mayo 3, 2022
It's not covering my grey's as I would like and the color doesn't last long. The color isn't quite as I would have liked as it's adding reddish tones to my roots when I would prefer it to be a neutral dark brown.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Malak - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Vanessa H.
mayo 2, 2022
Pas la bonne couleur !
PUBLICADO POR:
Vanessa H.
mayo 2, 2022
Impossible de vous envoyer un fichier pour commander la bonne couleur !
C'est dommage de ne pas montrer au client les couleurs (flacon 2) avant expédition alors que j'avais téléphoné pour demander explicitement la couleur que je voulais. Beaucoup de perte de temps. Dommage qu'on ne puisse pas vous envoyer de fichier PDF !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Vanessa H. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne corresponde pas à vos attentes. Nos coloristes vont vous contacter par email afin de vous aider. Vous pouvez également nous envoyer des photos (PDF) par email. À très vite !
PUBLICADO POR:
Vanessa L.
mayo 2, 2022
Way darker than photo
PUBLICADO POR:
Vanessa L.
mayo 2, 2022
My hair is incredibly dark. Instructions were followed to a T. Very disappointed
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jocelyn H.
mayo 2, 2022
Didn’t cover my grays
PUBLICADO POR:
Jocelyn H.
mayo 2, 2022
Didn’t fully cover my grays, kinda disappointed
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Jocelyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Aaron D.
mayo 1, 2022
Not pleased
PUBLICADO POR:
Aaron D.
mayo 1, 2022
Did not cover well. Canceled next order, Escalon offered to send a modified replacement free. I never received it.... yet I keep getting emails asking for a review.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Aaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly!
PUBLICADO POR:
Pamela L.
abril 30, 2022
Grey not 100% covered
PUBLICADO POR:
Pamela L.
abril 30, 2022
I love the colour but it did not colour my grey 100%. Would order again though.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Pamela! We are sorry to hear about the grey coverage, and we would love to fix that for you. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Kayleigh O.
abril 29, 2022
To dark
PUBLICADO POR:
Kayleigh O.
abril 29, 2022
I ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you.
PUBLICADO POR:
Carol W.
abril 29, 2022
Terrible Gray Coverage
PUBLICADO POR:
Carol W.
abril 29, 2022
Terrible gray coverage and worse customer service! I will not be back!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carol - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Geneviève D.
abril 28, 2022
mécontente
PUBLICADO POR:
Geneviève D.
abril 28, 2022
j'ai demandé un blond cuivré et je me retrouve avec un châtain très foncé.. vraiment déçu.
le 28 avril 2022
je reviens vers vous car vous avez laissé un message me demandant de vous rappeler, j'ai essayé mais il est indiqué que vos êtes fermé. Je suis en attente de ma couleur. merci de me rappeler si vous souhaitez des précisions ...
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PUBLICADO POR:
Rafaela J.
abril 28, 2022
Das war leider nichts
PUBLICADO POR:
Rafaela J.
abril 28, 2022
Ich wollte aus meinem Kupferrot ein Braun machen, bekam Mittelbraun mit Neutralisator zugeschickt... nach der Anwendung war ich super enttäuscht: das Rot scheint an vielen Stellen noch raus, der Rest der Farbe ist ein scheckiges Dunkelbraun-fast - Schwarz Gemisch der billigsten Sorte. Werde jetzt zur Drogerie müssen, um Farbe zu kaufen und hoffe, dass ich dieses Desaster retten kann.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rafaela J.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
anna Y.
abril 28, 2022
never received but paid for
PUBLICADO POR:
anna Y.
abril 28, 2022
here's track number9405511205120888313493 please If you look at emails I ordered pearl brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anna - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with your order soon. Keep an eye on your inbox for more details.
PUBLICADO POR:
Natasha A.
abril 27, 2022
Wrong colour
PUBLICADO POR:
Natasha A.
abril 27, 2022
I chose the medium brown shade expecting the colour to match my roots pretty well and cover up the blonde ends.
Unfortunately when I coloured my hair it came out almost black. It’s very very dark brown and I am definitely disappointed. I know it will fade over time, but it’s definitely not the colour I chose. I gave it two stars because aside from the colour, my hair feels very healthy and soft.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Natasha! Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Naomi C.
abril 27, 2022
Didn’t cover grey hair
PUBLICADO POR:
Naomi C.
abril 27, 2022
Tried this and wasn’t impressed. It didn’t colour my grey which is what I wanted to hide. I did like the colour on the highlighted parts of my hair but not in my natural hair colour it turned my hair a ginger colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Naomi: Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you.
PUBLICADO POR:
Hannah W.
abril 27, 2022
cute but not as dark as the picture
PUBLICADO POR:
Hannah W.
abril 27, 2022
definitely deposited color, but it’s fading every time i wash it. and it’s much lighter than it looks in the picture. i actually kind of like it, but it’s not what i thought i was buying — and ill definitely have to dye it again as it grows out which is kind of a bummer.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Hannah. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback
PUBLICADO POR:
Petra A.
abril 27, 2022
Deckte am Ansatz nicht ausreichend
PUBLICADO POR:
Petra A.
abril 27, 2022
Der Farbton ist passend, aber mein grauer Ansatz ist nicht richtig abgedeckt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Petra A.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Janet M.
abril 26, 2022
Hair dye
PUBLICADO POR:
Janet M.
abril 26, 2022
Didnt cover my white this time mix was abit thick
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Janet! We are so sorry to hear that the hair dye didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Catherin S.
abril 26, 2022
The color was brighter than expected.
PUBLICADO POR:
Catherin S.
abril 26, 2022
Actually the color was brighter in the front of my head and much darker in the rest of my hair. I am not sure if it had to do with the way I applied it. It also did not cover my gray hair very well. It did blend it but i could begin seeing some gray hair after few hair washes. I would try a darker color next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Catherin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Makency H.
abril 25, 2022
Permanent? Nope.
PUBLICADO POR:
Makency H.
abril 25, 2022
Ive had cheap boxed dye last longer. This is low quality and not recommended. I tried it out for two months and had nothing but disappointment. I even tried darkening the color, but it washed out almost immediately. Will be cancelling my service asap.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Makency - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Peggy H.
abril 25, 2022
Not satisfied.
PUBLICADO POR:
Peggy H.
abril 25, 2022
The color is not what I anticipated. It’s a bland brownish color that barely colored my grays.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Peggy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maki C.
abril 25, 2022
3 ème essai raté
PUBLICADO POR:
Maki C.
abril 25, 2022
Au bout de troisième essais raté ! La couleur de mes racines et mes pointes de cheveux sont complètement différentes et loin d’être harmonieux ! La coloriste n’a pas réussi à résoudre le problème. J’ai décidé de me désabonner. C'est une expérience très médiocre.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maki C. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendr eque votre coloration n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage.
PUBLICADO POR:
Teresa R.
abril 24, 2022
Kit
PUBLICADO POR:
Teresa R.
abril 24, 2022
I love how was the kit is to use. I think the color was a too dark for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Teresa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
rachel O.
abril 24, 2022
No good
PUBLICADO POR:
rachel O.
abril 24, 2022
No good. color just last a week. Grays come back after a week. And it does not matter how much hair color i apply still the same.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Karen W.
abril 23, 2022
Easy to apply
PUBLICADO POR:
Karen W.
abril 23, 2022
Excellent product to apply, just wish they did a darker colour
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy M.
abril 22, 2022
Not colour expected
PUBLICADO POR:
Tracy M.
abril 22, 2022
I wanted a medium ash blonde
The colour turned out dark blonde and quite a bit of gold in it
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tracy! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected, and we'd love to review your formula to provide a solution. Please check your emails, we've just contacted you.
PUBLICADO POR:
Aniya G.
abril 22, 2022
Did not work
PUBLICADO POR:
Aniya G.
abril 22, 2022
Made my hair more brown instead of purple
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Aniya! Thank you for contacting us. We are sorry to hear that the hair color turned out different. Please check your emails, we've just contacted to you to help you further.
PUBLICADO POR:
......
abril 22, 2022
Not the same
PUBLICADO POR:
......
abril 22, 2022
When they switched to the new products it's not the same so I stopped my order. I'm only doing this review because they won't stop sending me emails that I never signed up for. If they go back to the old formula I will consider to come back until then I'll go somewhere else.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Beth - We’re truly sorry that our enhanced products did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jacqueline E.
abril 21, 2022
They will not let me cancel
PUBLICADO POR:
Jacqueline E.
abril 21, 2022
I've tried to cancel and this is a scam. They just keep sending and charging.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - Thank you for sharing your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Keira K.
abril 21, 2022
No better than boxed
PUBLICADO POR:
Keira K.
abril 21, 2022
Color didn’t cover grays well and was flat and dull!!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Keira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shirley P.
abril 21, 2022
Do not like
PUBLICADO POR:
Shirley P.
abril 21, 2022
It worth the money, hate the color, no gray coverage & they send whenever that want to
Send. I only ordered one!!!!! Do not order it’s a scam
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shirley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
DEBORAH M.
abril 20, 2022
The Smell was too much to take
PUBLICADO POR:
DEBORAH M.
abril 20, 2022
The color and coverage was very good, The product did leave my hair a bit coarser than it normally is, but some extra conditioner takes care of that. The thing I can't get past is the smell. Sorry but it is just too much for me.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Bonita N.
abril 20, 2022
Love the color; but it dries my hair
PUBLICADO POR:
Bonita N.
abril 20, 2022
I love this color/shade, however, my hair has been like straw ever since I applied it. Extremely dry and no level of conditioning or moisturizing seems to help. I won't be using this again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bonita - We're truly sorry that your custom color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Linda R.
abril 19, 2022
Whats the point of a custom service?
PUBLICADO POR:
Linda R.
abril 19, 2022
I explicitly mentioned my thick hair and virgin roots. I got the package and it wasnt enough for my whole head (this service is geared towards people with thinner and lighter hair apparently). I also followed their directions. I have been box dyieing my hair for years. This is the ONLY time I have ever gotten light roots like a damn band. And it did nothing to my lower hair. I did mention it was processed and gave a picture of its current color. Anyway terrible.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Richelle M.
abril 19, 2022
Medium brown came out black
PUBLICADO POR:
Richelle M.
abril 19, 2022
I was trying to go from a blonde shade to a medium brown which is similar to my natural color. They gave me a color tint to fill my hair before dying it, which I did. I don't know how this happened, but the dye made my hair completely black. I emailed esalon and left a note for my colorist, but didn't receive much support other than use a clarifying shampoo or a color corrector. I did end up using a color corrector and now there are some hollow spots in my hair, but it is mostly brown. Overall I'm really disappointed with the lack of support from this company. I also don't think a color tint was enough for a color fill. Wish I could get my money back.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Richelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
connie Z.
abril 17, 2022
Changed my previous review which was excellent to 2 stars
PUBLICADO POR:
connie Z.
abril 17, 2022
I have read the other comments and the members who have been using your product for years seem to be disappointed as I am. This new formula leaves red highlights and fades as well as doesn't cover the greys. Please go back to the old formula. I use to get compliments all the time about the color and the shine and since you've switched I have not heard any comments. This new dye formula isn't even close to how good the dye was before you switched. They have sent me free dye to try and make the color better but it still isn't as dark or as shiny as with the old dye formula. I hope you switch back to where ever you were getting your dye product or formula. People didn't even know I dyed my hair and when I told them they wanted to know what kind I used. That doesn't happen now. I have been a member since 2015 at least and it's a shame the changes your making. You had a great product and it made it worth spending the money and now the only difference is that it still doesn't damage the hair quite as much as the store box brands. The color is dull, doesn't cover greys well and washes out quickly as well as leaves awful red highlights for those of us with dark brown hair. Please switch back to what ever kind you were using before. Finally got the darker color I was looking for but it fades and doesn't cover greys like it use to. Please switch back to the old formula. It seems like a lot of people are having the same trouble with the fading and the roots not being the same color as the ends.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana L. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Sandi B.
abril 16, 2022
Color match
PUBLICADO POR:
Sandi B.
abril 16, 2022
Hi! I am very disappointed I asked to match my current color and whole crap it wasn’t even close!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Shannon H.
abril 16, 2022
Did not come ver my gray
PUBLICADO POR:
Shannon H.
abril 16, 2022
I have received 2 shipments. The first did not cover my gray so I thought maybe I didn’t follow the directions carefully so I gave it another shot. The 2nd time did not cover my gray either. Followed the instructions to the tee! Not satisfied with product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shannon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Catherine W.
abril 14, 2022
Is this a new formula?
PUBLICADO POR:
Catherine W.
abril 14, 2022
I have been a customer for 9 years but lately my colour fades really quickly and does not cover greys as well as it once did. Is there a formula change? When the colour fades it leaves my hair really brassy too. I have little shine and my hair feels drier whereas before I always had well conditioned hair after a colour. I’m so disappointed as I’m going to have to rethink my options.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Catherine: We are so sorry to hear that your hair color is fading quickly. We'll be happy to review your formula and make some changes to improve the coverage. Please check your emails, we've just contacted you.
PUBLICADO POR:
Claire J.
abril 13, 2022
Bien à appliquer , décevant dans le temps
PUBLICADO POR:
Claire J.
abril 13, 2022
La coloration a été facile à appliquer , le résultat sympa , par contre on m'avait dit que la coloration s'estomperait après plusieurs shampoing ( une vingtaine il me semble ) , or , elle est toujours là et bien ternie après 2 mois et demi.
J'avais même demandé conseil à un coloriste par email qui m'avait dit d oser( j'avais bien précisé que je me mariais 2 mois et demi plus tard et que je voulais avoir retrouvé ma couleur naturelle ) , or , non , même après plus de 30 shampoing , j'ai toujours une couleur ternie , et je vais devoir me teindre les cheveux ton sur ton pour retrouver mon ancienne teinte , donc je suis un peu déçue d'avoir pris conseil pour que ça ne soit finalement pas ce qui était dit.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claire J. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons remédier à cette situation afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Bonnie T.
abril 13, 2022
Allergic
PUBLICADO POR:
Bonnie T.
abril 13, 2022
A second box arrived, surprisingly: I had just tried my trial box and erupted in a rash wherever solution met my skin.
The personalization is nice, but I would prefer to spend less and buy color without my name on it at the drug store. They deliver, too.
I don’t mean to sound negative, it’s only because my head itches like crazy.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Bonnie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Gail N.
abril 12, 2022
Color faded quickly.
PUBLICADO POR:
Gail N.
abril 12, 2022
I have used Esalon on and off for years, and raved about it to friends and family. The last few orders, unfortunately left me unsatisfied.
I actually skipped my last order to try some other brands. Good store bought color looked and lasted about the same amount of time as my esalon color.
I forgot to skip my next order, so there is one on the way. My last one.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Gail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mercedes B.
abril 12, 2022
Horrible color
PUBLICADO POR:
Mercedes B.
abril 12, 2022
Made my roots way lighter then the rest of my hair, and in the sun it’s a very light color. I wouldn’t recommend to anyone
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Mercedes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Hannah M.
abril 12, 2022
Not worth it
PUBLICADO POR:
Hannah M.
abril 12, 2022
Great packaging and marketing! The products itself was terrible, did not cover even one of my greys, in fact it didn’t even cover the lighter colour I had on my roots! Very disappointed, I followed the box instructions to a T and my hair literally came out as if I just had a plain old shower.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Hannah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sabina T.
abril 12, 2022
Deckt nicht
PUBLICADO POR:
Sabina T.
abril 12, 2022
Farbe deckt keine grauen Haare
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sabina T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kaitlin F.
abril 12, 2022
Package never received
PUBLICADO POR:
Kaitlin F.
abril 12, 2022
Good Morning, I never received my most recent hair color package.
Thanks,
Kaitlin
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kaitlin - We are so sorry to hear that your order has not arrived. Please check your inbox for an email from us to follow up with your missing order.
PUBLICADO POR:
Kelly Y.
abril 11, 2022
Doesn’t stay on the grey
PUBLICADO POR:
Kelly Y.
abril 11, 2022
Within 3 days the color washed off my grey. My hair looked washed out and raggedy after 2 weeks. I want to like this but it is too expensive for my hair to look so awful. I’m going back to L’Oréal.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rin P.
abril 11, 2022
It didn't cover any gray hair.
PUBLICADO POR:
Rin P.
abril 11, 2022
Everything was pretty neat and cool except it didn't cover any gray hair, even though I choose something that is supposed to cover it.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Rin - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tessa P.
abril 11, 2022
This company can’t even get black right
PUBLICADO POR:
Tessa P.
abril 11, 2022
I decided to give this company a try as a break from Madison Reed who’s black color has an undertone of auburn that I don’t care for.. Boy do I regret that. After 3 and a half hours coloring, showering, blow drying and styling, my hair looks horrible. if I had to guess the color they sent I would say light brown with red undertones, not even in the same realm as black. I have an event tonight for work that I don’t even want to go to because I can’t wear a hat to hide my ghetto hair colors and to top it off the customer service left me shaking with anger. Refused to refund me both my orders which I used at once time for full coverage then refused to refund the shipping. Don’t just exit out of this website, run and tell everyone you to know beware. These people have no idea what they are doing. Patron Madison Reed, they are 100% better in every aspect.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Tessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern to the best of our abilities. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelli S.
abril 10, 2022
My hair is a tragedy
PUBLICADO POR:
Kelli S.
abril 10, 2022
From the very beginning of this eSalon process my part was very easy and I took a picture of my hair and I went over my hair just like everyone does well I got in touch with ma personalized stylist and she said that she was looking at my picture and I told her my hair pulls red easel e so she suggested an ass color so today I made the biggest mistake by using your product. My hair is totally Gray. Gray. Gray. I am so disappointed that I have spent money to have a guide to help me with the right color. I will continue to make my reviews of your stylist being nonchalant to me and what color I received to put on my hair. I hope no one else has to go through what I am going through
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rachael B.
abril 9, 2022
Maybe I am too finicky
PUBLICADO POR:
Rachael B.
abril 9, 2022
The last time I colored my hair with the personalized formula from esalon, my hair right away pulled red/orange, and this was an already adjusted color from the previous coloring. Esalon had sent me a toner, which worked to tone down the brassiness.
They were kind enough to send me a free extra bottle of coloring so that I could do my whole hair along with the roots. But the adjusted color is very dark brown. Too dark for my coloring. I’ve been shampooing each day and I am going to do a vinegar rinse to try to lighten it a shade.
I know their goal was to take out the red tones, which I requested, but I wish there could be a happy medium of a lighter brown that isn’t brassy.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Rachael - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carmen C.
abril 8, 2022
Unhappy with the product
PUBLICADO POR:
Carmen C.
abril 8, 2022
First orders works excellent on my hair, great coverage on grays, I received to much compliments, but after using the product for consecutive months the product not works like before , not coverage on grays I decide to stop buying the product, I was expecting same quality for all my orders also the price is to high.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Marilyn S
abril 8, 2022
Extremely disappointed with outcome of color
PUBLICADO POR:
Marilyn S
abril 8, 2022
I was very excited and hopeful to try this product. Unfortunately, the outcome was extremely disappointing. I'm not even sure what to call my hair color but it is far from what I requested. I had ordered a platinum blond and sent the pictures and answered all the questions. I followed the directions to a T. My hair turned out a reddish brownish much darker than expected hair color. Also, it did not cover a lot of the grey. It is not even close to being blond. I am going to have to go to a salon to have it professionally corrected.
I sent the last order back to you. I would like credit for both of the coloring kits please.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Marilyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Olga D.
abril 8, 2022
schlecht
PUBLICADO POR:
Olga D.
abril 8, 2022
Ich habe gekriegt Braun Braun Braun!!!!!! Dunkelblond ? Nicht mal daneben !
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Olga D. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lizzie M.
abril 7, 2022
Light roots
PUBLICADO POR:
Lizzie M.
abril 7, 2022
Love the process, but roots meant to be black ended up red and lighter than rest of hair. Unsure how that happened, will try again!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Lizzie! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veronica M.
abril 7, 2022
Did not cover any of my gray
PUBLICADO POR:
Veronica M.
abril 7, 2022
I purchased this item and tried it twice. The second time around I left it on longer. But still did not cover ANY of my gray.
Was extremely disappointed after the amount I spent, TWICE. The store box color covers all my gray in less of the time.
Not happy at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Veronica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Julia S.
abril 7, 2022
BEWARE! Demi-permanent formula contains hydrogen peroxide
PUBLICADO POR:
Julia S.
abril 7, 2022
Would give zero stars if it were possible. Triple checked that my formula was identified as demi-permanent, applied it to my hair, noticed tingling, checked the formula of the developer and saw that it contains hydrogen peroxide, washed it out as soon as I could. So mad at myself, but I have no idea how you could market dye that permanently lightens hair as demi-permanent color. Now the roots of my brown hair have an orange-ish cast that will take forever to grow out. Bizarre and horrible.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Julia! We're so sorry to hear about your experience. Typically, most developers include hydrogen peroxide. We truly appreciate your feedback! Upon reviewing your profile, we see that you've already left an adjustment request for your complimentary replacement for your colorist. It looks like your next order will begin processing on April 27th, we're always happy to adjust this date if need be. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura G.
abril 7, 2022
Don’t bother.
PUBLICADO POR:
Laura G.
abril 7, 2022
I asked to colour the ginger tones in my brown hair, I have brown/copper coloured hair. All the colour did was make me a slightly darker ginger?! I opposite of what I wanted!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Laura! Thank you for contacting us. We are so sorry to hear that the color didn't meet your expectations. One of our colorist will review your formula to provide a solution. Please check your emails, we've just contacted you.
PUBLICADO POR:
Dawn L.
abril 6, 2022
I'm not a Pro
PUBLICADO POR:
Dawn L.
abril 6, 2022
Terrible results. Top of my head is super light bottom is dark. I realized I'm not a professional. I'm not coloring my own hair again. So disappointed. I look ridiculous.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kelly P.
abril 5, 2022
Left wondering
PUBLICADO POR:
Kelly P.
abril 5, 2022
I have questioned the last several shipments, wondering what has changed? Initially I was told everything was the same but I can't believe that. My hair is left feeling coarse and brittle, the product is more difficult to mix and apply. Now I am seeing more reviews on your site that other people are experiencing the same problem. Having a hard time covering the gray with the last couple of orders. I have been using this for several years and never had this much of a problem but the last six months or so have definitely been different.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
laura G.
abril 5, 2022
Still turns my hair Brassy/Red
PUBLICADO POR:
laura G.
abril 5, 2022
I give up! I have tried this and each time my hair is brassy/red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Summer L.
abril 5, 2022
Did not cover greys at all
PUBLICADO POR:
Summer L.
abril 5, 2022
Very disappointed I found the directions to a T and it did not work at all I had a redye it two days later
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Summer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Patrice A.
abril 5, 2022
Didn't cover the grey roots
PUBLICADO POR:
Patrice A.
abril 5, 2022
Followed instructions and roots are different color than rest of hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patrice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathy
abril 5, 2022
No gray coverage
PUBLICADO POR:
Kathy
abril 5, 2022
Does not cover grays
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Charlie B.
abril 4, 2022
Awful
PUBLICADO POR:
Charlie B.
abril 4, 2022
Literally the worst hair dye I've ever had. Including the ones from superdrug. My roots and ends are different colours! I asked for a refund and got hair credits for next time which I won't be using because the quality of this product is so bad!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlie! We are so sorry to hear that the hair color didn't meet your expectations. WE'd love to review your formula to offer you a solution. Please check your emails, we've just contacted you. Have a great day!
PUBLICADO POR:
Jacqueline S.
abril 4, 2022
Giving it one more try.
PUBLICADO POR:
Jacqueline S.
abril 4, 2022
Didn’t completely cover my gray.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
paula C.
abril 4, 2022
Faded very quickly
PUBLICADO POR:
paula C.
abril 4, 2022
Color faded within 2 weeks and gray hair was again visible despite following the instructions. I only wash my hair approximately 2x a week with color-safe products. I’m not sure what else I could have done to maintain the color.
The color itself was lovely.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Xochilt I.
abril 4, 2022
Dry
PUBLICADO POR:
Xochilt I.
abril 4, 2022
My hairs star bing to dry.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Xochilt - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra B.
abril 3, 2022
Keine Grauhaardeckung
PUBLICADO POR:
Sandra B.
abril 3, 2022
Ich hatte mir Farbe bestellt um meine grauen Haare abzudecken. Die Farbe ist sehr schön,aber leider hat es die grauen Haare nicht wirklich gefärbt. Schade,denn ich hatte 100% Grauabdeckung gewünscht.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra B - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ruth T.
abril 2, 2022
Doesn't hold in color very long and not enough shine
PUBLICADO POR:
Ruth T.
abril 2, 2022
I used to love esalon but the color doesnt hold for very long and not enough shine, plus i am no longer doing red am doing brown. I cannot afford to get it right now. Just got a new job and don't start til April 11
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mandy T.
abril 2, 2022
Not great
PUBLICADO POR:
Mandy T.
abril 2, 2022
I've used this color twice , first time it didn't cover my gray At all, second time after they changed the formula, still no gray coverage what so ever.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane Katharine F.
abril 2, 2022
Turned out more pink
PUBLICADO POR:
Jane Katharine F.
abril 2, 2022
Looked like a faded pink/red, not copper :(
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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