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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carol S.
junio 14, 2022
Did not like!
PUBLICADO POR:
Carol S.
junio 14, 2022
The change to the new color set was very disappointing. It said to leave in for 30 minutes and my hair came out in different shades. The center of my hair didn’t match the outside. Also, much of my hair broke off and fell out! I do not like it at all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
RaggaMakading
junio 14, 2022
Color
PUBLICADO POR:
RaggaMakading
junio 14, 2022
Changed my color but not lasting as long as the other color. Washed out within days of using it. Slowly coming lighter. Maybe I’ll try it one more time if it’s a bad batch.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
RaggaMakading - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Clara Ann C.
junio 14, 2022
What’s going on?
PUBLICADO POR:
Clara Ann C.
junio 14, 2022
I have been using this product for years and all of a sudden the color is inconsistent, does not cover well, and fades terribly. My roots were not covered even after I left the product on for ten extra minutes this last color. Very disappointing…
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Clara Ann - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Monique K.
junio 14, 2022
Never Again!!!
PUBLICADO POR:
Monique K.
junio 14, 2022
I've never been so disappointed from a product then I have with Esalon. I give a 2 star rating because twice my hair came out okay looking at best. I've either had hot roots, or just splotches looking results. Or not the color I wanted?? This last batch really sealed the deal for me half my grays are still noticeable. I've been dying my own hair for many years and never have I had results like I've had with this line. You guys should be ashamed of yourselves. Even the shampoo and conditioner (always my favorite part) is like using cheap product. Always leaving my hair feeling and looking awful. And even the shipping takes 5 days sometimes longer to receive after the order is filled. I was so excited to try this product. Very disappointed 😞 is all I have to say.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Monique - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
CHARLOTTE U.
junio 14, 2022
PLEASE DO nOT SEND further product
PUBLICADO POR:
CHARLOTTE U.
junio 14, 2022
I emailed the company about this issue the day after I received your kit in May. I said, the color selected was not the right color and DO NOT SEND MORE PRODUCT UNLESS I SEND PICTURES> NOw there is another kit on the way and I still have not been able to send photos of my current hair color because my computer has been down. If I receive another kit before I can send the photos, I will return that too. Also, the post office will not return a package w/o a RMA. Please send an RMA so I can send back your product.
Sincerely,
Charlotte Ure
u
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Charlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their coloring experience! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christina D.
junio 13, 2022
Too dark
PUBLICADO POR:
Christina D.
junio 13, 2022
I had to pay hairstylist to fix my hair color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Diana L.
junio 13, 2022
Does no long cover my gray hair.
PUBLICADO POR:
Diana L.
junio 13, 2022
The past three colors I have had bad results with my color. It does not color my gray and some hair has color and some does not. I look like I had a bad box color done. I discussed this with a stylist one other time and I did what she advised it did not work. Over the years the formula has changed and what I used to love about my colors is all gone now. I am very disappointed with the products now.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Diana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Beth H
junio 13, 2022
I’m allergic with the product
PUBLICADO POR:
Beth H
junio 13, 2022
I’m allergic with the product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kay C.
junio 13, 2022
Not sure if I actually want to use this now
PUBLICADO POR:
Kay C.
junio 13, 2022
I opened my box and I’m very skeptical to use this as there’s only 2 very small bottles. I have extremely long and pretty thick hair so I feel like this won’t be enough to fully cover / color my entire head of hair. I looked online and a lot of people who have shorter hair than mine ended up with not enough product and splotchy hair color. I guess I don’t understand the point of the questionnaire part asking about your hair thickness and length if everyone receives the same exact amount.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kay - Thank you for reaching out to us here at eSalon! We are so sorry to hear your order did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kimberly P.
junio 13, 2022
The color is awful!
PUBLICADO POR:
Kimberly P.
junio 13, 2022
I am usually very satisfied with the colors I receive but the most recent one was supposed to be darker than the last and it is not. The color itself is too orange. I was looking to go dark brown with rich tones and this did not meet expectations.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kimberly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jenna E.
junio 12, 2022
Disappointed
PUBLICADO POR:
Jenna E.
junio 12, 2022
Was very excited to find this company. Placed my order used the product and I even let sit on a little extra because I was finishing a few things while I had dye in. About 30mins. Rinsed and it did not cover any of my Grey's literally zero coverage. So disappointed.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jenna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Regina R.
junio 12, 2022
Leider gar nicht wie erwartet
PUBLICADO POR:
Regina R.
junio 12, 2022
Ich hab alles wie beschrieben gemacht und ist so gar nicht Kupfer Gold, eher braun geworden 😔
Bisher hat sich auch noch niemand deswegen gemeldet
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback! We're happy to hear you've worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey J.
junio 9, 2022
brassy
PUBLICADO POR:
Tracey J.
junio 9, 2022
Colored roots as instructed- color is very brassy and red. I would love a ashy tone for future orders
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Nidhi B.
junio 9, 2022
Worst experience ever
PUBLICADO POR:
Nidhi B.
junio 9, 2022
The first time I received my hair color from esalon, it was the right color which was natural black. The second time I received my hair color from them, they sent me a reddish tinted color and I hate that color in my hair. Not knowing my hair color would turn out that color I dyed my hair and afterwards it looked horrible. I did not change anything in my plan so I have no idea why they sent me that color. I even emailed them about it and they told me to send them a picture which was yesterday and they still have not gotten back to me. You can’t mess with peoples hair. I was furious. I will not ever use their products again. I found a better product to use and got my hair back to how I wanted it. Just warning you all that you never know what color they will send you.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nidhi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan G.
junio 9, 2022
Brown not red
PUBLICADO POR:
Susan G.
junio 9, 2022
This hair color is a lot of brown and very little red so I will be reapplying a different color to it to get back to my red head that I have had for 30 years
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marika H.
junio 9, 2022
Keine Grauabdeckung
PUBLICADO POR:
Marika H.
junio 9, 2022
1. die Lieferung dauerte viel zu lange. Ich war sehr unzufrieden.
Deshalb konnte erst jetzt die Farbe angewendet werden.
Die Farbe ist sehr schön, doch leider konnte eine gute Grauabdeckung nicht stattfinden. Ich habe alles so aufgetragen wie angegeben und die Zeit eingehalten (sogar noch etwas länger) aber das graue Haar welches eigentlich komplett abgedeckt werden sollte, ist immer noch sehr prägnant.
Was kann da genau gemacht werden ist meine Frage. Vielleicht erhalte ich dazu eine Antwort
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Marika H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Hope S.
junio 8, 2022
Sad
PUBLICADO POR:
Hope S.
junio 8, 2022
Color wasn’t what I wanted I wanted a more hazelnut color and you guys didn’t send the brush you said was free gift. Very dissatisfied.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Hope - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Clarissa R.
junio 7, 2022
It didn't cover my gray as promised.
PUBLICADO POR:
Clarissa R.
junio 7, 2022
I am so disappointed. I've begun to get gray hair, which is why I purchased the hair color from this company, as it is advertised to cover gray hair. It didn't cover/color even one strand of my gray hair, so it's money wasted. I don't want to receive any future orders! Thank you
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Clarissa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lucia L.
junio 6, 2022
Color didn’t last.
PUBLICADO POR:
Lucia L.
junio 6, 2022
I just got my first color set. I tried it and left my hair like I had not dye it. I have very stubborn gray hair. Not satisfied will give it another try but it looks like this would not work for me. Very dissatisfied.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Danelle A.
junio 6, 2022
Did not keep color
PUBLICADO POR:
Danelle A.
junio 6, 2022
So sad! Did not cover all, a few greys showing. Within 4 days more greys peaking out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Danelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Renee G.
junio 5, 2022
Formula
PUBLICADO POR:
Renee G.
junio 5, 2022
I’m sorry this seems to be a very different formula from I started using esalon in 2016. I restarted using it and my hair was stiff and brittle, felt horrible!!!! Color did not do any justice either! I wish I could modify the color myself and see a picture or a preview of what I want. Modifying by a colorist thru notes emails or calls is just not giving me the preview and it’s a hassle. Not happy.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia B.
junio 4, 2022
Worst colourists ever
PUBLICADO POR:
Patricia B.
junio 4, 2022
Horrible colour, totally different what I expected, I would like to be ginger and now I’m full red hair!! 😡🤬
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Patricia! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to provide a solution.
PUBLICADO POR:
Kathleen M.
junio 4, 2022
Service not as advertised
PUBLICADO POR:
Kathleen M.
junio 4, 2022
Came back to e-salon on after taking a year off from color. Followed all the steps, updated profile with current pictures, and explained exactly what I needed. The colorist never bothered to contact me to clarify anything. Actually I doubt that she even looked at my comments or photos. They sent me 1 bottle of color which would not be enough to color my long hair with lots of premature grey and almost a year without coloring. When I called to get an explanation I was told that there were no colorists available and I’d have to call them back. That is extremely poor customer service and not what this company claims to provide. I’m better off going back to store brands like L’Oreal or Clairol. Not a happy customer!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine B.
junio 3, 2022
Totally RED after telling them NO RED
PUBLICADO POR:
Christine B.
junio 3, 2022
I don’t know why people don’t listen to me. I told you this would be too red and it’s bright orange. Totally disgusted and furious.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
My Name is Panama
junio 3, 2022
Didn't cover all grays.
PUBLICADO POR:
My Name is Panama
junio 3, 2022
I am requesting a lighter color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
My Name is Panama - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lynsy B.
junio 3, 2022
Made my hair soft.
PUBLICADO POR:
Lynsy B.
junio 3, 2022
I like the color over all just not good grey coverage. It caused my grey hair to turn a ugly brownish greyish color. I would have rather had my silver grey hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lynsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina M.
junio 3, 2022
Not what I wanted
PUBLICADO POR:
Christina M.
junio 3, 2022
I asked for Classic Red with Medium brown and got violet/cranberry red with chocolate brown almost black roots. I was disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura A.
junio 3, 2022
Wanted rich auburn and got poop brown
PUBLICADO POR:
Laura A.
junio 3, 2022
Help! I want to be a red head again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tiffany H.
junio 2, 2022
Not what I was going for...
PUBLICADO POR:
Tiffany H.
junio 2, 2022
I thought I was getting more of brown color but it is definitely red. I thought I made it clear that I eventually wanted to go honey blonde. Not sure how I ended up with red. I might try this one more time but if I'm not getting what I want then I will buy somewhere else.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mindie O.
junio 2, 2022
Too Red
PUBLICADO POR:
Mindie O.
junio 2, 2022
The color turned out nothing like the picture, very disappointed now have too much red when did not want any.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mindie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Carol S.
junio 2, 2022
Totally not what I wanted
PUBLICADO POR:
Carol S.
junio 2, 2022
I am absolutely 100% unhappy with this color and I don't think I will be ordering again
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carol - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Dunja K.
junio 2, 2022
Schrott
PUBLICADO POR:
Dunja K.
junio 2, 2022
Nicht zu empfehlen. Falschen Ton gemischt. Haare versaut.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dunja K - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Melissa E.
junio 2, 2022
Formula changed??
PUBLICADO POR:
Melissa E.
junio 2, 2022
I have colored my hair both in a salon and at home. I had a couple boxes of color from about 8 months ago and they worked so good with great coverage, deep, rich color, that I decided I wasn't going to a salon anymore and would once again color my own hair. I recently used the box I received 3 months ago, and it didn't feel like the same formula. The color wasn't deep and rich, it didn't cover my grays. I was so disappointed as I colored my hair the night before I was heading on a 2 week vacation. Normally color gives your hair a lift but this actually did the opposite as my hair still looked like it needed colored. I have resorted to using the tint rinse to make my hair look better. I have been a long term customer and want to continue ordering from your company but may cancel if the formula doesn't improve.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Elizabeth P.
junio 1, 2022
Colour great but…
PUBLICADO POR:
Elizabeth P.
junio 1, 2022
The colour is great but since December they are not covering the grey/ washing out very quickly- use to last me 8 weeks now its a max of 3! Was advised to get a darker colour but was the same and didn’t suit me. Shame because the colour is even and nice. Realised today that despite adding an extra item I’ve been charge 5.95 p&p. Min order gone to 32.00. Thinking it’d be cheaper at my salon now…
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elizabeth! We are sorry to hear that your coverage hasn't been great. We'll be happy to review your formula to provide a solution. Please check your email, we've just contacted you.
PUBLICADO POR:
Diana K
junio 1, 2022
Waaaaay too dark !! I freaked out ..
PUBLICADO POR:
Diana K
junio 1, 2022
I had to use a bottle for my ends to calm it
down .. I’m not sure I want to continue
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Diana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lori J.
mayo 30, 2022
Green hair
PUBLICADO POR:
Lori J.
mayo 30, 2022
This left me with green hair and had to be corrected immediately!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ann D.
mayo 30, 2022
Color did not last
PUBLICADO POR:
Ann D.
mayo 30, 2022
I recently used my usual treatment to color my gray roots. It didn’t last and looked very pale blonde as I washed the color out. I am forced to go back to my salon this month. The color does not seem to be working anymore.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ann - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jennifer S.
mayo 30, 2022
Color doesn’t hold
PUBLICADO POR:
Jennifer S.
mayo 30, 2022
2 shampoos after color, it’s completely faded off my roots and gray. Loved the idea of this brand. But it doesn’t stack up against others in the same category.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not providing the coverage that you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Adele C.
mayo 30, 2022
Not for me
PUBLICADO POR:
Adele C.
mayo 30, 2022
Mixture is too thick to work with, dries up very quickly, and as a result, the colour application looks choppy. It also washed out within days, even with using their colour shampoo and conditioner, and I have short hair. Gave it a second try, not impressed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Adele - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Karen B.
mayo 29, 2022
Turned hair purple
PUBLICADO POR:
Karen B.
mayo 29, 2022
Turned hair purple
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Karen! We are sorry for the inconvenience with your custom blend. Please check your email, we've just contacted you to assist you further.
PUBLICADO POR:
Anna V.
mayo 29, 2022
Couldn’t get it right
PUBLICADO POR:
Anna V.
mayo 29, 2022
I’ve had two goes now at getting the copper colour I get in a salon and both have been unsuccessful. Both times the colour has been much darker and redder than I wanted. After I shared pictures and feedback I thought my second colour would be spot on but it’s even worse, I’m so disappointed. I had really high hopes for esalon but it just hasn’t delivered, I wouldn’t recommend if you’re looking for a natural ginger/copper semi permanent colour.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anna! Thank you for contacting us. We are so sorry to hear that your custom blend hasn't met your expectations. One of our colorist will be happy to carefully review your case to provide a solution. Please check your emails, we have just contacted you.
PUBLICADO POR:
Martine C.
mayo 29, 2022
Trop claire trop roux
PUBLICADO POR:
Martine C.
mayo 29, 2022
Je veux changer de couleur ma couleur est roux trop claire je n aime pas .
Et retrouver une couleur plus foncée sans ce roux ...brun chocolat peut être je ne sais pas trop en tout cas masquer cette dernière teinture .merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Martine C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes se feront un plaisir de vous aider.
PUBLICADO POR:
Mary W.
mayo 29, 2022
Coverage
PUBLICADO POR:
Mary W.
mayo 29, 2022
This application didn’t cover all my grays and the color seemed brown more than a soft black. Kinda disappointed. Considering next shipment.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Liz F.
mayo 29, 2022
Color was way lighter on my roots
PUBLICADO POR:
Liz F.
mayo 29, 2022
For some reason this color gave my roots a golden hue while the rest of my hair was the darker, desired color I ordered. I was not happy at all with the look and this was the reason for my canceling. I received and was charged for a second round of color before I had a chance to try the first, otherwise I would have cancelled sooner to avoid being charged for two rounds of color. It definitely was not what I was expecting and based on this experience, I would not recommend eSalon to any of my friends.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Krista R.
mayo 27, 2022
Dull color
PUBLICADO POR:
Krista R.
mayo 27, 2022
Not happy at all . My hair looks so dry and damaged and it didn’t even cover my Grays. I followed all the directions.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cecilia L.
mayo 27, 2022
Color
PUBLICADO POR:
Cecilia L.
mayo 27, 2022
The treatment did not work on my hair.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cecilia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marie V.
mayo 26, 2022
good coverage but a little too red tone for me
PUBLICADO POR:
Marie V.
mayo 26, 2022
I have a lot of grey hair and the colour did a good job of covering it. My only negative comment is that the colour itself was too reddish for my blonde hightlights.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jill C.
mayo 26, 2022
Same as most recent comments
PUBLICADO POR:
Jill C.
mayo 26, 2022
What is going on with your products lately? There is a very distinct deterioration, and at a rapid speed! The last couple years the color has been sub-par and does not cover the grays and is very, very inconsistent, Did you get a new chemist? A new mixer, or maybe a new source of the raw materials? Clearly something is definitely off. I have been a loyal customer since 2013 without ever using color from another source since. What gives? Can you give us any kind of explanation to this huge variance?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jill - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Clare M.
mayo 26, 2022
Dull lifeless color that washes out in a week
PUBLICADO POR:
Clare M.
mayo 26, 2022
After over two years of being a customer I finally give up. The color is never what I ask for, there is barely any red pigment in it and it’s disappointing every month. After a week it has half washed out already. I send pictures of what I want and all I get sent comes out brown instead of auburn/red.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Clare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Yvonne B.
mayo 25, 2022
Not lasting
PUBLICADO POR:
Yvonne B.
mayo 25, 2022
I notice since I change my color it doesn't last as long as before.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yvonne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
MAry R.
mayo 25, 2022
holy ammoinia
PUBLICADO POR:
MAry R.
mayo 25, 2022
wow, it ammonia smell was overwhelming. I though these products were ammonia free
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
pat D.
mayo 24, 2022
faint coverage
PUBLICADO POR:
pat D.
mayo 24, 2022
I didn't see where it covered my gray on top. I am trying a darker color and if that doesn't work I will cancel my subscription
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pat - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Liz G
mayo 24, 2022
I was charged without my permission!
PUBLICADO POR:
Liz G
mayo 24, 2022
Stay away!
I didn’t order any products from them, I was charged without my permission. Now I suppose to ship their product back which I didn’t order, and they will do refund for again the order I didn’t order!!!!!!
Be careful!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kim S.
mayo 23, 2022
It didn’t pick up my grey
PUBLICADO POR:
Kim S.
mayo 23, 2022
My grey didn’t take the color, this is the first time it didn’t take
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ruth S.
mayo 23, 2022
Not a colour I wanted
PUBLICADO POR:
Ruth S.
mayo 23, 2022
Still too brassy too yellow not what I wanted requested more ash, doesn’t seem to be listened to.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Ruth! Thank you for sharing your feedback with us. We are sorry to hear that the color hasn't met your expectations. But no worries, one of our colorist has contacted you via email to assist you further.
PUBLICADO POR:
Shelley N.
mayo 23, 2022
Will do
PUBLICADO POR:
Shelley N.
mayo 23, 2022
I think blonde is always a tricky colour to get right, I have now tried two different colours and I’m just not impressed. First attempt I got ginger roots and the second time is a bit better but it still looks patchy and different colours. I need to book I with a hairdresser to sort it out.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Shelley! Thank you for sharing your feedback with us. We are so sorry to hear that the color didn't meet your expectations. Please check your emails, your colorist has just contacted you to help you further.
PUBLICADO POR:
Emma D.
mayo 23, 2022
Disappointed did not cover the grey roots and color was darker than expected
PUBLICADO POR:
Emma D.
mayo 23, 2022
This is my second order and very disappointed. It did not cover grey roots . And instead of a dark brown, the color seemed to be more black. Not what I expected at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Emma - Thank you for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent application as well as the color coming out darker than expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Valerie S.
mayo 22, 2022
Grey Hair
PUBLICADO POR:
Valerie S.
mayo 22, 2022
I’ve been using esalon for about 10 yrs . But recently the grey coverage isn’t working as well. In one week the grey is showing so ever brightly. Would love some ideas or anything to help.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Valerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexandra P.
mayo 22, 2022
What happened eSalon?
PUBLICADO POR:
Alexandra P.
mayo 22, 2022
You used to be so great and reliable, now your formula has changed, and won’t cover greys. I’ve been a loyal customer for many years, but now I have no choice but to find a new hair color supplier. You should have never messed with your original formula.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alexandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kathy B.
mayo 22, 2022
Color
PUBLICADO POR:
Kathy B.
mayo 22, 2022
Color was supposed to be light golden brown and it is more like medium golden brown. Way too dark.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lisa L.
mayo 21, 2022
Perfect colour but...
PUBLICADO POR:
Lisa L.
mayo 21, 2022
Great colour, however washes out fast. After 3 washes my hair is already lighter and the colour does not seem to be sticking
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa! We are sorry for the inconvenience with your hair color. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Kathy A.
mayo 21, 2022
Horrible Product
PUBLICADO POR:
Kathy A.
mayo 21, 2022
I bought the permanent gray coverage. It did not cover the gray. I didn't even dye my hair in some areas. I've dyed my hair for years and have never had an issue. I would not recommend this product to anyone. Waste of money.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angi G.
mayo 21, 2022
brassy orange color
PUBLICADO POR:
Angi G.
mayo 21, 2022
I wanted to love this kit. I color my hair at home often and never have issues. Unfortunately, that wasn’t the case with this kit.
I specified I needed all over color as I was going a shade lighter. I was sent a “roots only” kit. The color was way off from what I requested. It was to be a medium blonde. It turned my roots a weird brassy, orange color and completely dried out my hair. I utilized the enclosed shampoo and conditioner hoping this would combat the dryness. It didn’t. I couldn’t even get a comb through my hair without a heavy dosing of leave in conditioner, which is not normal for my hair.
I’m very disappointed and won’t be a return customer.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Angi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kate
mayo 21, 2022
Wäscht sich sehr schnell raus
PUBLICADO POR:
Kate
mayo 21, 2022
Die roten Farbpigmente waren dieses Mal nach nur ein paar Wäschen fast ganz verschwunden. Ganzes Haar sehr trocken. Schade!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kate. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Laurie M.
mayo 21, 2022
Still waiting
PUBLICADO POR:
Laurie M.
mayo 21, 2022
I haven’t received it yet .
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with your color soon. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarah P.
mayo 20, 2022
did not cover grays
PUBLICADO POR:
Sarah P.
mayo 20, 2022
my grays were not covered and i did it twice bc i some had leftover in the bottle
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara E.
mayo 20, 2022
Vieeel zu wenig Produkt, Flüssigkeit.
PUBLICADO POR:
Barbara E.
mayo 20, 2022
Für was gibt man eigentlich an das man, Frau sehr lange Haare hat, wenn dann in der Bestellung nur so wenig Haarfarbe ist das man sich knapp 1/3 der Haare färben könnte.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Barbara E.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tamara A.
mayo 19, 2022
Used to be a five…
PUBLICADO POR:
Tamara A.
mayo 19, 2022
Recently the colour fades extremely quickly on my grays. It acts like a semi-permanent rather than permanent colour. Such a shame, it was fabulous before!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tamara! We are sorry to hear that your custom blend fades sooner than it should. Please check your emails, one of our colorist just contacted you to help you further.
PUBLICADO POR:
Lind L.
mayo 19, 2022
Not the right color!
PUBLICADO POR:
Lind L.
mayo 19, 2022
I am really disappointed with this color, it’s way too light for me and the color doesn’t go with the rest of my hair 😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lind - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Vera C.
mayo 19, 2022
Save your money
PUBLICADO POR:
Vera C.
mayo 19, 2022
Not very impressed with this product especially for grays. Purchased the shampoo/conditioner sold on here and witching a week the grey was showing again. Was told I needed to change the formula. So I did and same thing. For $30 I would hope I’d get atleast 3weeks coverage. Going back to doing my own. Hello Sally Beauty supply. Leaves hair feeling so so not super soft I was getting before. Just not for me
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vera - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Amy N.
mayo 18, 2022
Poor gray coverage
PUBLICADO POR:
Amy N.
mayo 18, 2022
I agree with other reviews. I have been happily using this product for quite a while now but recently within two weeks my grays are showing through clearly, and I’m noticing poorer coverage even immediately after coloring. I thought it was me - I didn’t realize the formula had changed. A bit disappointed and will try another brand. If you don’t have grays, though, the product is easy to use and the classic shampoo and conditioner smell good and leave my hair looking healthy, shiny and moisturized.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rachel N.
mayo 18, 2022
Asked for Ash color
PUBLICADO POR:
Rachel N.
mayo 18, 2022
Asked for light ASH brown, I look like a copper penny. It's awful and made my hair feel rough! Boxed color mich better results for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mandy S.
mayo 18, 2022
Bin nicht überzeugt
PUBLICADO POR:
Mandy S.
mayo 18, 2022
Ich bin leider enttäuscht, komplett nach Anweisung alles gemacht ist zwar alles easy aber leider ist die Farbe nicht das was ich mir vorgestellt und im Internet gesehen habe und dann ist der Ansatz deutlich heller trotz der 15 Einwirkzeit. Bleibe dann doch lieber bei meiner alten Farbe
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mandy S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cécile C.
mayo 18, 2022
premiere commande
PUBLICADO POR:
Cécile C.
mayo 18, 2022
Sur la couleur, quelques modifications à faire mais l'avis général est positif.
Par contre, ayant indiqué des cheveux épais, j'étais juste niveau quantité (ayant l'habitude des colorations maison, je mets les bonnes quantités).
Pour ma seconde commande, on vient de m'envoyer la quantité pour racines uniquement (alors que le prix est le même que pour racines et longueurs). Etant blonde, j'ai besoin d'étirer sur les longueurs pour éviter le jaune. Bref, j'attends de voir la quantité à recevoir mais je suis un peu déçue. Déçue également d'avoir changer de coloriste: comment avoir une continuité de service et un échange constructif?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cécile C. - Merci d'avoir partagé votre expérience avec nous. Après vérification de votre profil, nous constatons que vous avez déjà contacté nos experts coloristes pour remédier à cette situation. Vous trouverez plus d'information dans l'email envoyé. Si vous avez des questions n'hésitez pas.
PUBLICADO POR:
Jennifer S.
mayo 18, 2022
My roots are orange
PUBLICADO POR:
Jennifer S.
mayo 18, 2022
I followed the directions exactly, timed everything to a T, and my roots are ORANGE. It's going to cost me $325 for a color correction in a salon to fix this. I've been getting my hair colored in a salon for decades and thought I'd give this a try. I do NOT recommend it if you're going lighter. (I have dark blond/light brown hair and was trying to match my existing light blond color.)
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy F.
mayo 17, 2022
Misleading
PUBLICADO POR:
Nancy F.
mayo 17, 2022
I was so excited to try e SALON. I was so disappointed. There was nothing brilliant or radiant about it. All the photos I saw on line showed vibrant color. What I got was no different than a box color from Walmart! I feel very mislead.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marcie G.
mayo 17, 2022
Color way off and no response from email
PUBLICADO POR:
Marcie G.
mayo 17, 2022
Got my product and was really excited to try it but was suspect about the color so I did a strand test. Glad I did as the color was not close to blonde. I tried to email the company and go no response on the problem or request to cancel future shipments, so buyer beware!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Marcie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Anna B.
mayo 16, 2022
poor grey coverage.
PUBLICADO POR:
Anna B.
mayo 16, 2022
Poor grey coverage. In addition, I made specific note prior to purchase that my hair tends to show more strawberry red tones after coloring and that is something I wanted to avoid. No one listened, and I have this aweful strawberry red hair now, until I recolor again with a different brand.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace M.
mayo 16, 2022
Result
PUBLICADO POR:
Grace M.
mayo 16, 2022
This set of color left my scalp stings and after washing my hair my scalp was red and painful. It's a first time I dont if the mixture change, one thing I know for sure something is wrong
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Grace - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Heather G.
mayo 16, 2022
Grey coverage is disappointing
PUBLICADO POR:
Heather G.
mayo 16, 2022
Like several other reviewers, I have noticed that the grey coverage isn’t as good as it used to be. Also, my color is oxidizing (going from dark brown to brassy orange) sooner than normal (with usual and consistent exposure to sun, which speeds up oxidation). I have loved esalon for years but I’m considering changing after my last few colorings.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristina F.
mayo 15, 2022
Ruined my hair
PUBLICADO POR:
Kristina F.
mayo 15, 2022
So unhappy, ordered a light brown mahogany copper colour, my hair was a bright copper beforehand. Turned it a dark red/brown, mucky looking. Devastated as it took so long to get my hair to that shade and now it's ruined and will cost me more money to fix. Would give zero stars if I could. Even the hair colour in the bottle was dark purple, I rechecked the colour over and over and all said "light brown mahogany/copper.
* AVOID AVOID AVOID *
Edit to reply: No I haven't been helped or contacted by anyone. Disgraceful customer service. Minimum you could do is contact unhappy customers to refund them. The cost this will be to get fixed!!
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PUBLICADO POR:
Stacey N.
mayo 15, 2022
Hindsight
PUBLICADO POR:
Stacey N.
mayo 15, 2022
I was hesitant to try your product although I have heard amazing reviews from podcasters. I haven't tried to color my hair at home in 25 years. I had a terrible result. But I take partial responsibility but also found the directions poorly done. First mistake, when asking "for your natural color hair", I completed the color choice chart, my natural color's lightest choice was SO dark that I bumped my self up to the least blondest of what seemed the right color. * I think in doing this I choose too light of a bleach and the results were penny copper. ** It was pretty horrifying. Another error is I felt like there was so much mixture that I didn't need to mix it all and put it all on my head. So I left some back. ** I should have mixed it all and only used what I needed. (this could be stated in the directions too) The final big misunderstanding came with the application. I was given a brush and instructions to choose to use the brush or apply directly to the hair. There was no further instruction as to why I would choose one over the other. Which tool is best for my desired results and how to use the brush tool. All and all the top of my head STILL is copper colored but tolerable and much less offensive and I learned a lesson.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Stacey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maite P.
mayo 15, 2022
Gray roots
PUBLICADO POR:
Maite P.
mayo 15, 2022
I did not get the color I expected. My gray roots never colored. They became blue.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Maite - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Angela F.
mayo 15, 2022
No change
PUBLICADO POR:
Angela F.
mayo 15, 2022
I was so excited to get my color and try it out, but after I went through the whole process, there was literally no change at all on my hair. The roots were still grayish and the overall color didn’t change at all. It’s frustrating because I don’t want to over process my hair, so I’ll have to wait 8 more weeks before I try to fix it. It’s especially disappointing because I wanted something fresh for our anniversary, but it is just the same color with roots showing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jan H.
mayo 14, 2022
Hair color
PUBLICADO POR:
Jan H.
mayo 14, 2022
I didn't really care for this hair color. It didn't colr my grey temples & faded quickly while being outside.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Maja P.
mayo 14, 2022
Changed
PUBLICADO POR:
Maja P.
mayo 14, 2022
I was really happy with my Custom Colour Set until last one. Just dyed my hair, followed instructions as always and it covered ZERO grey hair. Really disappointed!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Maja! Thank you for contacting us. We are so sorry to hear that your last color didn't meet your expectations. Please check your emails, one of our colorist has contacted you to help you further.
PUBLICADO POR:
Sylvie W.
mayo 14, 2022
Tenue de la couleur
PUBLICADO POR:
Sylvie W.
mayo 14, 2022
Malgré des shampooing pour cheveux colorés, ma couleur n'a tenue que 2 semaines pour 5 shampooings. Déçue.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sylvie W. - Merci beaucoup pour vos commentaires. Après vérification de votre profil, nous constatons que nos experts coloristes ont déjà travaillés avec vous pour ajuster votre coloration sur-mesure. N'hésitez pas à nous contacter si vous avez des questions.
PUBLICADO POR:
Erika D.
mayo 14, 2022
Not the color I expected
PUBLICADO POR:
Erika D.
mayo 14, 2022
My hair is clown wig red. I expected a medium brown copper. Disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erika - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Margarita T.
mayo 13, 2022
Color
PUBLICADO POR:
Margarita T.
mayo 13, 2022
I get medium brown. Now it is coming out red, plus fades out really bad. What's happening 😕
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Margarita - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan B.
mayo 13, 2022
Really wanted to like this
PUBLICADO POR:
Susan B.
mayo 13, 2022
Color that was sent did not cover all the greys, mostly on top. Turned a reddish tint, I guess I should of not gone with a little golden. My hair is really dry after coloring. Sent two, can't use the second one.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lora S.
mayo 13, 2022
Wrong color
PUBLICADO POR:
Lora S.
mayo 13, 2022
I have used E Salon for 5 yrs and never had any problems. The last 6 mos, I have been sent the wrong color formula. I have informed E Salon every time and they keep sending me the wrong color formula. It is labeled with the same color formula, but I am mahogany and the color formula has gone from dk brown to light yellow. This is the third time ….
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christina L
mayo 13, 2022
Didn’t cover my grays
PUBLICADO POR:
Christina L
mayo 13, 2022
I was disappointed when I colored my hair and still have gray hair right on my hair line which I saturated in color. I have black hair so it really shows and looks terrible. I am really disappointed, going to start my new job with gray hair popping out.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Christina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Anastasiya G.
mayo 12, 2022
Zu viel Violett
PUBLICADO POR:
Anastasiya G.
mayo 12, 2022
Ich wollte Kupfer-Gold und habe etwas zwischen Violett und dunkel Burgund Rot bekommen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Anastasiya G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Salome R.
mayo 12, 2022
Pas tout à fait ce que j’attendais
PUBLICADO POR:
Salome R.
mayo 12, 2022
La coloration est jolie mais je m’attendais à plus de reflet bleu. Ils sont inexistants actuellement.
Les racines n’ont pratiquement pas prise alors que la coloration a été appliqué par une coiffeuse..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Salome R. - Merci beaucoup pour votre commentaire. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour discuter de votre coloration et remédier à cette situation. Nous espérons vous avoir aidé. N'hésitez pas à revenir vers nous si vous avez des questions.
PUBLICADO POR:
JACKIE S.
mayo 12, 2022
like the color However I would like it to be a little more golden and a touch
PUBLICADO POR:
JACKIE S.
mayo 12, 2022
I do like the color. However, after I shampoo twice most of the color is gone. Could the color have a touch of gold and brown
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan R.
mayo 11, 2022
Shame formula has changed
PUBLICADO POR:
Susan R.
mayo 11, 2022
Very disappointed, after using this products.for a couple of years now, i have had 3 subsequent disasters. Contacting the team is terrible and team member very unhelpful and to make matters worse over charged me by £45 and insisted I required to send the my bank statements to prove the money had been taken and not returned .... money back guarantee.... total sham.... be careful folks
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Susan! We are sorry to hear about your personal experience, we'll carefully review your case, and we will contact you to provide a solution and to help you further.
PUBLICADO POR:
Yaële P.
mayo 11, 2022
Commande manquante
PUBLICADO POR:
Yaële P.
mayo 11, 2022
Bonjour, je n'ai toujours pas reçu ma commande du 4 mai
Cordialement
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Margot H.
Respuesta de nuestros expertos
Yaële P. - Bonjour et merci de nous avoir contactés. Nous vous remercions pour votre patience concernant nos délais de livraison. Nous allons revenir vers vous par email, afin de vous tenir informer de l'avancée de votre commande. Nous restons à votre écoute si besoin !
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