The color didn’t do anything except make my hair brassy and dried my hair out really badly. Very disappointed since I usually do my hair at home and wanted to give this company a try
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Samantha - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Janie M.
julio 18, 2022
Wrong color
PUBLICADO POR:
Janie M.
julio 18, 2022
The color you sent me did not come close to covering my gray and I’m very disappointed. I thought I made it clear that covering my roots was most important.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Janie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
ANNETTE L.
julio 18, 2022
Hair color
PUBLICADO POR:
ANNETTE L.
julio 18, 2022
1st time user - ordered #4913360 - not to happen with color, it turn out to be honey brown not medium brown.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Annette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle O.
julio 18, 2022
box was damaged on arrival
PUBLICADO POR:
Michelle O.
julio 18, 2022
I enclosed pictures of the damage box very dissatisfied considering this was my first order. Sincerely Michelle orcutt
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Missi J.
julio 17, 2022
Not as happy as I use to be
PUBLICADO POR:
Missi J.
julio 17, 2022
I loved my product until lately. Doesn't seem to cover the gray like it use to and isn't as much product
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Missi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Martina H.
julio 16, 2022
Not full grey coverage
PUBLICADO POR:
Martina H.
julio 16, 2022
Didn't like the color and hardly any grey was covered. For the price, I'd expect more
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Marsha S.
julio 16, 2022
Coverage of product
PUBLICADO POR:
Marsha S.
julio 16, 2022
The last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jo B.
julio 15, 2022
Disappointed!
PUBLICADO POR:
Jo B.
julio 15, 2022
I've been a customer for years and I never really had an issue until lately. The color seams to fade quickly but it also doesn't seem to be grabbing or holding onto the hair it has been applied to. The color now doesn't have that shine to it anymore. I have complained for the last 6 months and have been working with them to get a better color out to me, I have even sent photos with the right color to them. Unfortunately, the color I get back isn't even close and within a week or two has lightened up to a nasty puke Orangie/yellow color. As far as it does not stay on my hair, they just print in my instructions to leave it on 10 minutes longer. I've done that and knew that's not the answer. I will give them one more try and if it hasn't gotten better, I will cancel my membership.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We sincerely appreciate your customer loyalty over the years and we will be reaching out to you to make this right!
PUBLICADO POR:
Mary H.
julio 15, 2022
Started foaming uncontrollably
PUBLICADO POR:
Mary H.
julio 15, 2022
Color didn't cover gray at all and the bottle started foaming out in some sort of chemical reaction. Definitely don't want that on my head! Made a terrible mess!!! I hate this product!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Betty W.
julio 14, 2022
Color didn’t last
PUBLICADO POR:
Betty W.
julio 14, 2022
The color did not last and did not cover the gray.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Betty - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Barbara R.
julio 13, 2022
Too red
PUBLICADO POR:
Barbara R.
julio 13, 2022
I am so disappointed in my hair color this time it is
too red and very brassy. It looks horrible !!!! In all
The years I have used you I have used I think I will
have cancel future orders
Barbara Rooney
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Dee H.
julio 13, 2022
Orange!
PUBLICADO POR:
Dee H.
julio 13, 2022
I was excited to try this product after reading such great positive reviews.
I went through the process and followed directions to a tee! My hair was not blonde, but a hue of orange!
I let the team know and said they would adjust the color and I need to follow directions. Hmmmm, what I did. Anyway,
I received an email that my order was about to ship, so I hopped on line and skipped to the next shipment. Received an email a few days later that they had sent my color and charged me! I don't want your products! They don't work
Called customer service, she said I did not cancel shipment( what!) But when I receive it, I should send it back and when they receive it I would get a refund.
100% guarantee, I think not
I'll rather spend $ at a salon thank you
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Dee- We’re so sorry to hear that you were disappointed by the results of your color application and experience. Upon reviewing your account, we can confirm that your processing date was set for July 12th and had not been adjusted or canceled prior to that date. We do apologize for any confusion this may have caused you. Thanks for giving eSalon a try!
PUBLICADO POR:
Laurie M.
julio 13, 2022
Horrible Again
PUBLICADO POR:
Laurie M.
julio 13, 2022
The color adjustment turned my blonde hair almost black and had to go to salon for color correct
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We can confirm your Color Plan has been turned off. If you need anything else, we're always happy to help. Thanks for giving eSalon a try.
PUBLICADO POR:
Elizabeth L.
julio 13, 2022
Hair color
PUBLICADO POR:
Elizabeth L.
julio 13, 2022
It didn't change the color of my hair and what it did change it looks aweful if I would have looked into it more I would never had ordered it. I was so looking forward to my hair looking nice without paying a arm and leg for it now I have spent money for nothing but aweful looking hair
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Carm L.
julio 12, 2022
Faded way too fast!
PUBLICADO POR:
Carm L.
julio 12, 2022
Have you changed something? This last order I used started fading after just 2 weeks and now 1 month later I have brassy, faded red highlights that are not attractive! I never had this happened before with earlier applications, but it has happened with the last 2 hair color orders. Not happy with this applications at all. 😔
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Carm - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Gabriele W.
julio 12, 2022
leider viel zu grell
PUBLICADO POR:
Gabriele W.
julio 12, 2022
Farbe ist leider viel zu sehr abweichend und zu grell
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriele W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lisa C.
julio 12, 2022
3 toned hair
PUBLICADO POR:
Lisa C.
julio 12, 2022
After my partner coloured my hair as written in the instructions, my hair ended up being 3 different colours. I found the texture of the cream nice and thick, and the colour in the bowl was beautiful, but unfortunately my hair wasn't happy and looked awful. So I now need to go back to my box colour hair dye.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lisa! Thank you for contacting us. We are so sorry to hear that your hair color results weren't as expected. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Robin B.
julio 12, 2022
Shocking
PUBLICADO POR:
Robin B.
julio 12, 2022
I used coloring as per instructions and my hair turned out orange. Have to find a way to get it out
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we would love to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and can't wait to make things right.
PUBLICADO POR:
Kathy H.
julio 11, 2022
Color was way off
PUBLICADO POR:
Kathy H.
julio 11, 2022
Loved the packaging and instructions. But the color was off and basically just didn’t cover the gray at all.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cissy E.
julio 11, 2022
Chicken
PUBLICADO POR:
Cissy E.
julio 11, 2022
I was afraid to do it so have not yet
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Cissy - Thank you for reaching out to us here at eSalon! We are so sorry to hear you were afraid to use your eSalon Custom Color. We want to work with you to have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
penny J.
julio 11, 2022
Just colored
PUBLICADO POR:
penny J.
julio 11, 2022
I have grays showing still. What a waste of time. Freshen my color but not my important front roots took!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Penny - We’re sorry to hear that your hair color is not covering grays as expected. Our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhoda L.
julio 10, 2022
Color very dull
PUBLICADO POR:
Rhoda L.
julio 10, 2022
It covered the grey but the color was very drab and dull.
I expected more. I will not be ordering any more color.
I also broke out in hives.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Rhoda - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Joy H.
julio 10, 2022
What happened?
PUBLICADO POR:
Joy H.
julio 10, 2022
I never write a bad review, but my last order was a nightmare. My developer was open and leaking, and after coloring my hair, it was dull with no color at all. I went to my stylist a day after I colored and she commented on how dull the color was… I had just colored it the day before. I’m usually very happy with my color, but something was wrong with my order. Esalon is not the same….
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Joy - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charlotte E.
julio 8, 2022
Just ok
PUBLICADO POR:
Charlotte E.
julio 8, 2022
It wasn’t bad but it also wasn’t good. My colour turned out a bit orangey and not what I was expecting. Everything else was good and the packaging was really nice.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Charlotte - Thanks so much for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Zahra K.
julio 8, 2022
No gray coverage
PUBLICADO POR:
Zahra K.
julio 8, 2022
Although it was a nice package, that makes me feel like a salon hair color, the gray coverage was awful, so my gray hair did not get the color as well as my natural hair. The product was soft and gentle on my hair so no damage but no coverage, therefore I do not recommend it.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Zahra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexandra L.
julio 8, 2022
Nur kurzzeitiger Effekt
PUBLICADO POR:
Alexandra L.
julio 8, 2022
Leider ist die Farbe wieder komplett herausgefallen. Es sollte eine Farbkorrektur sein um den rot/Gold Ton zu entfernen. Jetzt ist er nach nur 4 Wochen wieder komplett da. 1. Färbung war vom Farbton perfekt. Ich war begeistert. Zweite komplett anders und das bekomme ich jetzt nicht mehr weg. Die dritte hatte nur einen kurzfristigen Effekt der nicht so war wie die erste Färbung. Er hat lediglich eine Farbe darüber gelegt um den goldTon zu neutralisieren, die mit jeder Haarwäsche mehr und mehr heraus viel. Schade. Ich bin sehr enttäuscht darüber. Und es ärgert mich , da ich meine Haare wachsen lassen wollte und jetzt das Gefühl habe um den Ton wieder neutral zu bekommen… sie abschneiden zu müssen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Megan M.
julio 7, 2022
Didn't do anything at all to my hair whatsoever
PUBLICADO POR:
Megan M.
julio 7, 2022
Nothing. Failed entirely. Just removed some condition, no change in colour.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Megan M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gloria S.
julio 7, 2022
Seit 2019 Kundin, aber leider seit der letzten Bestellung sehr unzufrieden
PUBLICADO POR:
Gloria S.
julio 7, 2022
Ich bin seit 2019 Kundin mit einem Flex Abo und war bisher auch sehr zufrieden. Leider war ich mit dem letzten Farbset sehr unzufrieden: Die Farbe war eher wie eine Tönung, d.h ich musste nach 2 Wochen wieder nachfärben, das Shampoo roch sehr perfümiert, ebenso wie die mitgesendete Spülung. Zum Glück hatte ich noch ein älteres Farbset von Esalon auf Vorrat, welches noch die alte Qualität hatte.
Ich werde mir die nächste Lieferung von Esalon genauer anschauen und schauen, ob die Qualität wieder stimmt und die Farbe wieder länger hält. Andernfalls muss ich wohl mein Abo kündigen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gloria S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Roselen G.
julio 7, 2022
Bad hair dye
PUBLICADO POR:
Roselen G.
julio 7, 2022
This was a total fail, I asked to lower the copper and I have copper hair on my roots since it was retouch. Blond highlights and golden brown hair. I have to spray my hair with brown spray so I won’t color again and damage it.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Roselen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Olga A.
julio 7, 2022
Formula changed???
PUBLICADO POR:
Olga A.
julio 7, 2022
I don’t know if they change the formula but my gray is not covering all the way, this is the second box I’m using having same issue
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hey Olga - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Vanessa B.
julio 5, 2022
Did the formula change?
PUBLICADO POR:
Vanessa B.
julio 5, 2022
I've been using eSalon for a few years now and only recently started having a problem with the color not lasting more than a week in my hair! This is only with washing with the given shampoo and conditioner 2X one week. I love the color but EXTREMELY disappointed with the results!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Vanessa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
soundaram R.
julio 5, 2022
Last product was not good
PUBLICADO POR:
soundaram R.
julio 5, 2022
I have been disappointed by the last shipment. The color faded off within 8 days revealing my grey hair. I don't know if the product was defective or the quality has come down. Wondering if I should continue this at all!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Soundaram - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claudia M.
julio 5, 2022
Farbe
PUBLICADO POR:
Claudia M.
julio 5, 2022
Die Farbe war mir zu hell , aber das ist nicht das Problem, das kann man bei der nächsten Bestellung ändern.
Mein Problem ist das sich die Farbe sehr schnell auswäscht und man schon wieder färben muss, weil es sonst unmöglich aussieht.
Ich werde es noch einmal versuchen, sollte es wieder so sein, dann werde ich hier leider nicht weiter bestellen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Claudia M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Andrea L.
julio 5, 2022
No Color Difference
PUBLICADO POR:
Andrea L.
julio 5, 2022
I ordered an intense pearl shade for my brown hair. It’s currently caramel colored from 30V creme lightening in my previous dyes. I wanted a nice deep purple shade and that’s what it looked like in the visual example. The dye itself looked purple, however, it provided no purple shades whatsoever to my hair. I’m extremely disappointed as Iw as excited to have a nice hair dye that wouldn’t fade just by one beach day.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Andrea- We are very grateful for your feedback. Upon reviewing your profile, we see that you have already sumbitted your concerns and one of our Color Experts will begin adjusting your formula when your next order begins to process on August 22nd. If you'd like your order sent sooner than that feel free to let us know! We look forward to continuing working with you. Thanks for choosing eSalon!
PUBLICADO POR:
Jamie V.
julio 5, 2022
Sub-par grey coverage
PUBLICADO POR:
Jamie V.
julio 5, 2022
I used my latest product on Sunday July 3rd, I followed the instructions and today July 5, I see grey. I like the color and I like the packaging but since grey coverage is the reason I color my hair, I can’t see a reason to continue my patronage.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Diana H.
julio 5, 2022
Did not cover any gray!!
PUBLICADO POR:
Diana H.
julio 5, 2022
Did not cover any gray!! Need to change the color do not send again NEED refund
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nicole B.
julio 5, 2022
Shampoo und Conditioner Rezeptur Änderung
PUBLICADO POR:
Nicole B.
julio 5, 2022
Die Rezeptur von Shampoo und Conditioner hat sich geändert. Haare sind strohig, glänzen nicht und nicht weich und geschmeidig wie sonst. Duft der beiden Pflegenittel ist sehr unangenehm.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nicole B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Aurelie P.
julio 4, 2022
Belle couleur
PUBLICADO POR:
Aurelie P.
julio 4, 2022
Très belle couleur et pratique grâce à l’abonnement cependant gros bémol sur l’odeur de la coloration. Ça pique les yeux tellement elle sent fort.. c’est la seule chose à revoir dans votre formule.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Aurelie - Merci de votre partage, nous sommes ravis que l'abonnement et la couleur vous conviennent, cale nous fait énormément plaisir ! En même temps, nous sommes désolés pour la gêne occasionnée pendant l’application de votre coloration, et nous vous remercions d’avoir partagé vos avis ; ils nous permettent d'améliorer constamment notre service et nos produits ! Nous vous avons aussi envoyé un email avec plus d'informations concernant l'odeur. Merci encore de votre partage !
PUBLICADO POR:
Antoinette B.
julio 4, 2022
Sensitive scalp
PUBLICADO POR:
Antoinette B.
julio 4, 2022
Your products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try!
PUBLICADO POR:
Suze
julio 3, 2022
Repeat order I wasnt aware of
PUBLICADO POR:
Suze
julio 3, 2022
I've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day!
PUBLICADO POR:
Jane O.
julio 3, 2022
WRONG AGAIN
PUBLICADO POR:
Jane O.
julio 3, 2022
I am so disappointed, even though I had several emails with the colourist, she didn't send me the right stuff again!. This is the 2nd time I received a colour incorrectly. First they sent me the wrong colour then this time, they sent me roots and ends IT WAS SUPPOSED TO BE A DEMI ALL OVER COLOUR.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Jane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia T.
julio 2, 2022
Wrong color!
PUBLICADO POR:
Julia T.
julio 2, 2022
I ordered intense red and what I received was black!!! The smell of ammonia is overwhelming! Cancelling this product!
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Savitha V.
julio 2, 2022
Slightly Disappointed with the quality
PUBLICADO POR:
Savitha V.
julio 2, 2022
Ordered for the first time to try at home hair color, the color itself was much lighter and although it gave good highlights like feeling on the hair, the roots were lighter than the strands and looked uneven . The coverage lasted for just a couple weeks.Almost 3 months from coloring, now my hair is super dry although I take good after care .
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Savitha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Linda F
julio 1, 2022
Cannot color my hair anymore
PUBLICADO POR:
Linda F
julio 1, 2022
No more color please. I colored my hair for the first time since I had covid and now it’s falling out again. I’m never going to color my hair again.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Linda - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Samantha N.
julio 1, 2022
Coverage
PUBLICADO POR:
Samantha N.
julio 1, 2022
I have been using your product for man years but I have noticed they the quality is not as good anymore, firstly there is not enough colour and also it does not last as long or cover completely. I would
Like an explanation on this as it is not cheap to buy.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Samantha! We are so sorry for the inconvenience with your last few colors. We'll be happy to review your formula t provide a solution. Please check your emails, we've just contacted you.
PUBLICADO POR:
Beckie S.
julio 1, 2022
Horrible
PUBLICADO POR:
Beckie S.
julio 1, 2022
The light brown turned my hair black. Had to use a Colour remover.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Beckie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
De Pa
julio 1, 2022
Not the color I wanted
PUBLICADO POR:
De Pa
julio 1, 2022
Hair color only lasted one week. Spoke to a colorist who said I couldn't get the color red I want and have any gray coverage so switching back to Loreal or Clariol for Red or Mahogany with gray coverage lasting 3 weeks. Waiting for product to return to sender.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
De Pa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amanda M.
julio 1, 2022
Didn’t work
PUBLICADO POR:
Amanda M.
julio 1, 2022
Waste of money. Didn’t color over my hair, I it was copper should’ve been easy to do. The darker color on the roots held which looked even worse because my hair was still copper with dark roots.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Amanda - We truly appreciate your feedback! We're so sorry to hear you did not enjoy your results. Upon reviewing your profile, we see that you are currently working with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelly B.
julio 1, 2022
Turned hair reddish color
PUBLICADO POR:
Kelly B.
julio 1, 2022
The "colorist" did not do their job very well, because the top of my head (hair) pulled red/orange!
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Kelly - We greatly appreciate your feedback and are so sorry to hear your color didn't work out for you! Upon reviewing your profile, we see that you've been in contact with one of our representatives via email in regards to your results Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bernadette A.
julio 1, 2022
Color is TOO Dark
PUBLICADO POR:
Bernadette A.
julio 1, 2022
I do not understand what happened, but as you can see in the picture, the root only coverage you provided is way too dark. It covered my frayed with not problem but now the rest of my hair doesn’t match. Pls refund my money and discontinue my subscription.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bernadette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina G.
junio 30, 2022
Disappointing
PUBLICADO POR:
Christina G.
junio 30, 2022
The coverage of this is really poor. I followed the instructions to the letter and have still clearly got roots and grey hair showing. The colour on the lengths of my hair is patchy (at best) and the colour didn’t colour the red tones in my hair (despite me asking the colourist if it would) so I now have brown hair at the top and dark red in the lengths. I’ve had better results from a shop bought box of dye at a 1/3 of the price. There’s been no offer to help rectify this problem just a credit on my account for the same item. I can’t see how throwing the same dye at it is going to change anything? I’ll still have brown roots and red hair.
Just really, really disappointed that no one is willing to help. So much for 100% happiness guarantee
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Christina! Thanks for sharing your feedback with us. We are so sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
PUBLICADO POR:
Imelda P.
junio 30, 2022
Ruined my hair
PUBLICADO POR:
Imelda P.
junio 30, 2022
I have requested my 2nd colour set to be a little bit lighter than my previous colour however I was very very disappointed as it makes my hair orange especially during the day. It is not ash brown as I want it to be. The formula made my hair so brittle and very very dry. Very disappointed and will no longer renew my subscription especially they’re increasing the price! I’m afraid it’s not worth it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Imelda! Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Valerie B.
junio 30, 2022
Awful color
PUBLICADO POR:
Valerie B.
junio 30, 2022
I asked to have less red and ended up with with a totally different color than my previous order. Went from med-dark blonde to a few shades down from black. What a mess, I could cry. 😫
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Valerie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jan B.
junio 29, 2022
Wrong Colour
PUBLICADO POR:
Jan B.
junio 29, 2022
My plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further.
PUBLICADO POR:
Michelle F.
junio 29, 2022
Embarrassing Color
PUBLICADO POR:
Michelle F.
junio 29, 2022
After coloring my hair, following the directions, I had an obvious line where my greys had been. Where the grey was is now a reddish/brown, then a distinct line and then the brown color my hair should be. I colored it in coordination with a hair appointment and was mortified my hair looked like it did. My stylist asked what happened. And we can fix it now with damaging my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Michelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Caroline R.
junio 29, 2022
Horrible
PUBLICADO POR:
Caroline R.
junio 29, 2022
Pas la même teinte que la fois dernière. Un même produit pour faire les racines et les longueurs, je me retrouve avec une couleur pas du tout unie : cuivre sur le dessus et orange sur les pointes !
Je file chez ma coiffeuse pour rattraper ce massacre !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Caroline - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue ! Notre garantie eSalon Coloration heureuse est primordiale pour nous, et nous travaillerons avec vous pour réaliser vos objectifs couleur, nous vous contacterons par email. Merci encore pour votre commentaire.
PUBLICADO POR:
April C.
junio 29, 2022
Popped red
PUBLICADO POR:
April C.
junio 29, 2022
I asked for an ash based color. It still turned red . Didn’t last longer than store bought color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Syra C.
junio 28, 2022
Terrible
PUBLICADO POR:
Syra C.
junio 28, 2022
Relieved I did a strand test, my hair turned orange, won’t be using again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Syra! Thank you for contacting us. We are so sorry to hear that your strand test didn't turn out as expected. Please check your emails, your colorist will contact you with the solution.
PUBLICADO POR:
Digna P.
junio 28, 2022
Root coverage
PUBLICADO POR:
Digna P.
junio 28, 2022
This go around the color didn’t stick to my gray roots well. Overall on the hair it did but not to the gray roots. I left it in longer this time too just to be sure and i still didn’t hold well. Why is that?
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PUBLICADO POR:
barb S.
junio 28, 2022
dissappointed
PUBLICADO POR:
barb S.
junio 28, 2022
It seems as if the formula was changed as it did not cover well and did not last long and the grays started to show through as if it was a rinse. The color says permanent but it wasn't. Not sure if I should try it again as the order before this did the same thing!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aubree Z
junio 28, 2022
Doesn't cover gray
PUBLICADO POR:
Aubree Z
junio 28, 2022
Hair color was darker than I wanted or thought I had ordered and even more frustrating, it did not cover my gray.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Aubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kerstin S.
junio 28, 2022
Ähm....
PUBLICADO POR:
Kerstin S.
junio 28, 2022
... meine Farbe sollte Aschblond sein mit etwas Kupfer. Bekommen habe ich 100% kupfer"blond".
Ich bin NICHT zufrieden und möchte nichts mehr erhalten.
Die 2 Sterne sind für die gute Anwendbarkeit des Produktes und Geruch/Verträglichkeit der Kopfhaut. Da gibt es nix zu meckern.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Kathleen S.
junio 27, 2022
Horrible
PUBLICADO POR:
Kathleen S.
junio 27, 2022
Instead of copper with light auburn I got raspberry. Im pretty angry
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Frances C.
junio 27, 2022
Wanted blond, not red
PUBLICADO POR:
Frances C.
junio 27, 2022
I was a light blonde with a brassy red tent at the root I wanted to get rid of. I wanted to be a darker blonde without any red tent. I got a darker color but red. Just what I didn’t want.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Frances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Kathryn S.
junio 27, 2022
Did not cover greys
PUBLICADO POR:
Kathryn S.
junio 27, 2022
I was really disappointed with this batch. Normally it’s great, but I coloured my hair Sunday and on Monday I’m seeing grey hairs in the mirror. Feels like a waste of money and I’m wondering if I should cancel my subscription if it won’t cover greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine G.
junio 27, 2022
Didn't feel much different than a drugstore brand
PUBLICADO POR:
Christine G.
junio 27, 2022
Wasn't overly impressed with my color, to be honest. I think my color turned out too orangey red to be considered mahogany. (I was imagining a very deep wine, burgundy or Merlot red) like super vibrant. But as it turned out, not quite my vision.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy C.
junio 26, 2022
Doesn’t keep color on grays and fades quickly
PUBLICADO POR:
Amy C.
junio 26, 2022
I have seen noooo change in spite of my last note/request. I’m ready to move on.
Request written : (1/14/2022) My hair kit seems to fade easily and doesn’t cover my grays for more than 4 or so weeks. I need a darker richer color with less blonde and a darker note
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sarah G.
junio 26, 2022
Didn't match my roots
PUBLICADO POR:
Sarah G.
junio 26, 2022
Made my roots red, now i have to find a color to match and color correct my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nina W.
junio 25, 2022
Agree
PUBLICADO POR:
Nina W.
junio 25, 2022
I totally agree with previous comments that something has changed. My gray coverage lasts 2-3 weeks tops. Extremely frustrated. I wonder if it's worth it any longer? I have had to go to a hairdresser in between to touch up b/c I no longer trust this product to last. Could you please be transparent and tell us what has changed? With covid and lack of consistent suppliers, I'm sure you were affected as well, but come on!!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace O.
junio 25, 2022
Does not cover grey.
PUBLICADO POR:
Grace O.
junio 25, 2022
I told the customer service person to cancel my subscription but she kept wanting me to talk to the colorist. I am not going to keep paying for a product I’m not satisfied with. The 100% guarantee is not true. 3 boxes came and no offer of a refund for poor grey coverage. I shouldn’t have to repeat to a colorist that grey is not covering when the original ask was grey coverage. I also did not sign up for a subscription. I ordered just to try the product out. Then I got another box and another one is on the way. I had barely used the 1st box. Without getting feedback if the 1st box was satisfactory they send more boxes. That is poor customer service and lack of concern. There is nothing 100% guarantee about this.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Grace - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Randi M.
junio 24, 2022
Grey coverage
PUBLICADO POR:
Randi M.
junio 24, 2022
The color for grey does not last, for me, longer than a month.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Randi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tasneem E.
junio 24, 2022
they charge you when they want to
PUBLICADO POR:
Tasneem E.
junio 24, 2022
dont buy this product, they charge your card anyways despite me filking out information to stop my plan. I am very annoyed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tasneem - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra D.
junio 24, 2022
It was ok
PUBLICADO POR:
Sandra D.
junio 24, 2022
I was not as impressed as I wanted to be. After my previous online color provider closed leaving me with only a few options besides drug store color, I decided to try eSalon. Color was not as dark as I thought it would be and it seems to be fading faster than the other color I used. I decided to change my color to darker, so we will see how that color is. They were fabulous when I asked to go darker. I will give it another go to see if I have better results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jayme W.
junio 23, 2022
Colour wasn't what I asked for :(
PUBLICADO POR:
Jayme W.
junio 23, 2022
The set was nice but the colour wasn't what I asked for. Not as saturated/red as I hoped for, and was lighter than I expected
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jayme - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
N. ANZ
junio 23, 2022
Quality Reduced
PUBLICADO POR:
N. ANZ
junio 23, 2022
I have been eSalon customer for many years and I was happy with the product until recent months when I started to experience that the color was not sticking for even a week period, after the first wash the color started to go off the roots and within the next couple of washes the gray roots are obvious.
During the dying process, I keep the color for an extended period of time on my hair in order for the color to stick around but with no success... it is disappointing now!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
N. ANZ - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sandra G.
junio 23, 2022
Katastrophe
PUBLICADO POR:
Sandra G.
junio 23, 2022
Nachdem meine erste Intensivtönung super war, wollte ich die exakt selbe Farbe als feste Färbung übernehmen. Leider ist die Farbe eine Vollkatastrophe (orange statt braun) & hat nichts mit der gehabten Intensivtönung zu tun.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Lorée B.
junio 22, 2022
Gray coverage is lacking
PUBLICADO POR:
Lorée B.
junio 22, 2022
I like the whole concept of eSalon but I don't get the complete gray coverage around the frame of my face. So frustrating.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Loree - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lisa N.
junio 22, 2022
Still need better grey coverage. color is not sticking to grey as it should.
PUBLICADO POR:
Lisa N.
junio 22, 2022
Please adjust for next shipment of 6/23. Need better grey coverage.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nancy S.
junio 22, 2022
I completely broke out from the product. Scalp oozing, burning, sores,
PUBLICADO POR:
Nancy S.
junio 22, 2022
The product was difficult to use and time consuming . I did like color although it didn't look the same as photo. I would probably order again if I wasn't allergic. Please cancel all contact with me . Thank You
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Nancy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Sheryl F.
junio 22, 2022
Did not color my gray and I left it on longer.
PUBLICADO POR:
Sheryl F.
junio 22, 2022
Did not color my gray and I left it on longer.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nakisha W.
junio 22, 2022
Very unhappy left me with a washed out pink colour in my hair
PUBLICADO POR:
Nakisha W.
junio 22, 2022
Was excited to try this product used this evening and it’s left my hair looking a very washed out pink my hair was blonde and I wanted to add copper to it, as the blonde was high maintenance and it’s now pink! Not even a nice pink a I had pink hair 2 months ago kinda pink
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nakisha W. - Thank you for your feedback. We are so sorry that our colour did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
RODOLFO R.
junio 22, 2022
Unsatisfied and tired
PUBLICADO POR:
RODOLFO R.
junio 22, 2022
This is my third order trying to get the correct color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rodolfo - We’re truly sorry that our color did not meet your expectations. We have reached out via email to discuss your color formulation and further assist.
PUBLICADO POR:
Gabrielle F.
junio 22, 2022
Never Golden
PUBLICADO POR:
Gabrielle F.
junio 22, 2022
I've written a couple of times and still this has turned my really beautifully colored hair mahogany brown, not golden. I am so disappointed and now going to get this professionally fixed in a regular salon on Friday. I kept trying, but it's not at all what I've communicated or what is showing online.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bree T
junio 20, 2022
Did not produce the color i expected.
PUBLICADO POR:
Bree T
junio 20, 2022
I expected to be a dark, ash brown. My hair is jet back with silver highlights. I look like I have a ton of grey hair when the light catches it. (I had no grey hair before). Trying this product was a mistake. The positive I will mention is that the started kit did come well equipped and the packaging was done well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Minxy G.
junio 20, 2022
Not Covering Gray, STILL Incorrect Color & Excessive Breakage
PUBLICADO POR:
Minxy G.
junio 20, 2022
Despite my extremely detailed CONTINUAL requests, the color in my kit is still incorrect! I require a light to medium copper, (the color of my hair), to touch-up my roots between visits to the salon. No matter how many times I've specified, I'm yet to receive a color remotely similar to that I've requested--light/med copper! I don't want burgundy, mahogany or anything resembling either, but that's what you continue to send - my color requests, to date, have apparently been ignored as I continue to receive burgundy, mahogany &/or variations/combinations thereof. I've had to get highlights because my so-called estyle "colorist" couldn't follow instruction, blended the wrong color & I didn't realize until it was too late. Moreover, regardless, of which color you send-- NONE of them cover gray. I followed the instructions (time-periods) carefully, but still the gray in my hair remained. In addition to the aforementioned, and most upsetting of all, is that your hair color BREAKS-off a great deal of my hair each time I use it. As stated, I followed directions precisely & was very careful not to leave it on longer then instructed. I realize there is some breakage when coloring, but this is much more than experienced previously or since- if I use much more of your color I'll be bald & won't have to worry about hair color &/or covering gray! I'll rather be shopping on wig sites hoping they know the difference between copper, burgundy and mahagoney so I won't be completely doomed!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Juliette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Marthalyn W.
junio 20, 2022
It is extremely dark darker then before
PUBLICADO POR:
Marthalyn W.
junio 20, 2022
Not happy with how dark it came up with time
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marthalyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kristin F.
junio 20, 2022
Didn't cover my gray hair
PUBLICADO POR:
Kristin F.
junio 20, 2022
I'm just disappointed. The color kit did .it cover or mask or color my gray hair at all. It only made them stand out even more after I put the color on my hair. My mom tried this company last year and her color turned out great. So I am not sure what happened here. Bummer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dallas H.
junio 20, 2022
DO NOT DO IT
PUBLICADO POR:
Dallas H.
junio 20, 2022
You cannot EVER get it to stop. I am having to procede with a fraud charge with my credit card company. I am out of the country and they keep sending it!!!!!!!!!!!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dallas - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pam P.
junio 19, 2022
not what I requested
PUBLICADO POR:
Pam P.
junio 19, 2022
I can tell without even trying this shade that it will NOT work for me...I want reddish to golden highlights and a deep rich shade... can you send me another mix? you do not need to send the developer ...just a color adjustment. Or send me some gold/ red tint I can mix with this currant mixture. I am so disappointed ...
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Pam, thanks for reaching out. We are sorry to hear that the color wasn't as expected. Your colorist will review your case to provide a solution. Please chekc your emails.
PUBLICADO POR:
Carol M.
junio 19, 2022
Bad coverage
PUBLICADO POR:
Carol M.
junio 19, 2022
Did not last a few days with my last colour and the greys were back. Bought box colour in chemist and lasting longer.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Carol! Thank you for sharing your feedback with us. We are so sorry to hear that your greys weren't fully covered. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Kerstin W.
junio 19, 2022
Dieses Mal sehr enttäuscht
PUBLICADO POR:
Kerstin W.
junio 19, 2022
Ich habe weder ein leuchtendes rot noch bin ich mit den Ansätzen zufrieden.
Ich versteh das nicht. Ich habe jetzt eher ein langweiliges Rotbraun oder keine Ahnung was das sein soll. Und ich habe den Eindruck dass die Ansätze nur leicht übertönt sind .
Die „Tinte Rinse“ ist super schön. Aber die Farbe ist völlig anders.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Renotta N.
junio 18, 2022
Not my choice
PUBLICADO POR:
Renotta N.
junio 18, 2022
I absolutely hate esalon makes purchasing decisions for me and send products I don’t ask for, but sure am charged for! This has happened in my last 3 orders and I’m done with this company.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Renotta! Thanks for reaching out. We are so sorry for any misunderstanding with our last 3 orders. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
laurence G.
junio 18, 2022
Ratio inconsistent
PUBLICADO POR:
laurence G.
junio 18, 2022
So I been witnessing inconsistencies on the ratio developer/ color for a while..no biggie I guess ...
The last shipment was soo obvious that the color bottle was full and developer a 1/3 of the bottle. ( I have pics)
Did u change the formula..
I like to know the exact amount
Of developer and colors..so I can make sure I get the result expected..
Making me a bit nervous the inconsistencies..
I am expecting a RSVP..
Thank you!
Laurence
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Laurence! Thank you for contacting us. We are sorry for the inconvenience with your orders. Please check your emails, we've just contacted you to help you further.
PUBLICADO POR:
Heather B.
junio 17, 2022
Horrible formula
PUBLICADO POR:
Heather B.
junio 17, 2022
Followed directions to the letter. Hair turned out copper roots, pink ends, and patches of blond that didn’t get covered. I didn’t even want to leave the house, I was so embarrassed. Paid $150 to get it fixed. I don’t want any subscription.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Heather! Thank you for contacting us. We are truly sorry to hear about your personal experience with eSalon. Your colorist will carefully review your case to provide a solution. Please check your emails.
PUBLICADO POR:
VALLI C.
junio 17, 2022
Took out the brassy red, but did not lighten the brown
PUBLICADO POR:
VALLI C.
junio 17, 2022
I was happy that my color adjustment took out the brassy red in my hair, but the brown did not get any lighter. I don't want a DRASTIC change, but was hoping for a lighter brown for summer.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Valli! Thank you for sharing your feedback. We are sorry to hear that the color was darker than expected. Please check your emails, your colorist will contact you to assist you with your color.
PUBLICADO POR:
Sarah K.
junio 16, 2022
Not right
PUBLICADO POR:
Sarah K.
junio 16, 2022
The color seems to make my hair gold and reddish. I need a light ash brown
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sarah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Conny D.
junio 16, 2022
Nicht empfehlenswert
PUBLICADO POR:
Conny D.
junio 16, 2022
Ich habe überall graue Strähnen und die Farbe wäscht sich raus.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Conny D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jenna M.
junio 16, 2022
Dry hair, greys show, too red but they do help
PUBLICADO POR:
Jenna M.
junio 16, 2022
Not a fan. Hair felt terrible after. Didn’t cover all greys. Color was way too reddish. This was a bad idea. But the company has been very helpful offering to tweak shade for free or refund.. which I appreciate.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jenna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl C.
junio 15, 2022
Quality of product
PUBLICADO POR:
Cheryl C.
junio 15, 2022
The last couple of times I have used my color I noticed it was different, not a light brown but more orange. I also noticed that I have a lot of grays that didn't color and around my face I'm lucky if I get 2 weeks. My main concern is how orange my hair looks, I used a color balance blue shampoo to help with orangeness, but it didn't help much.
I've been a member since 2012 and never had any issues until now. I need to get a color closer to my hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cheryl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Robin B.
junio 15, 2022
Unhappy with product
PUBLICADO POR:
Robin B.
junio 15, 2022
Did not cover roots or add additional coverage to rest of hair..First time this in 5 years this has happened.Please replace.Guessing it must have been error at manufacturers plant.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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