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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Nadine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon H.
noviembre 28, 2022
Didn't cover grey
PUBLICADO POR:
Sharon H.
noviembre 28, 2022
Did not touch all grey and the grey that it did was very pink. Although hair felt lovely. Did not achieve what it was brought for. With it being very expensive won't be buying again. Have also emailed for help and suggestions for no response.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sharon! We are truly sorry to hear that your color wasn't as expected. We have gone through your comments, and we just got back to you to help you further. Please check your emails.
PUBLICADO POR:
Gloria S.
noviembre 28, 2022
Wrong color sent!
PUBLICADO POR:
Gloria S.
noviembre 28, 2022
I'm not sure what happened because the previous order's "darkest brown" with no copper/red was PERFECT for my roots. However, after I used the latest set, my roots ended up looking reddish like my previous color/highlights, despite my instructions saying my color is again the "darkest brown". I have used this company and product since 2020 so I'm really disappointed. Can you send me a replacement kit so I can re-do my roots -- this lighter formulation did not cover my white hair at all!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura H.
noviembre 28, 2022
Light golden brown was brassy and orange and didn’t cover my gray
PUBLICADO POR:
Laura H.
noviembre 28, 2022
Light golden brown was brassy and orange and didn’t cover my graySo please do not send out my order on November 30 and please cancel it because I haven’t gotten the results that I wanted in fact it’s very similar to what I had before which is what I didn’t want.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maddie M.
noviembre 28, 2022
TURNED MY HAIR ORANGE DONT BUY
PUBLICADO POR:
Maddie M.
noviembre 28, 2022
DO NOT BUY THIS TURNED MY HAIR ORANGE AND THEY WON’T FIX IT!!! I did the kit exactly as advised and my roots are an orange copper color. I called Saturday and the representative said the stylists aren’t available on Saturdays (then why have a representative available?). She said someone would call first thing Monday and no one did shocker.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maddie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
faith R.
noviembre 27, 2022
Hair color
PUBLICADO POR:
faith R.
noviembre 27, 2022
The color did not last as long this time. Did you change the formula it smells alot stronger.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Faith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lynsey D.
noviembre 27, 2022
pas de respect
PUBLICADO POR:
Lynsey D.
noviembre 27, 2022
aucun respect de la couleur demandée! je voulais chatain foncé violine et je me retrouve avec chatain foncé! donc au final, meilleurs resultats quand j'achete ma couleur en grande surface ! j'ai bien fait de stopper l'abonnement et je confirme apres test de la couleur!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lynsey D. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire !
PUBLICADO POR:
Rhonda S.
noviembre 27, 2022
Not happy
PUBLICADO POR:
Rhonda S.
noviembre 27, 2022
The color did not touch my gray hair on the roots at all and i started there
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shalas B.
noviembre 27, 2022
HORRIBLE RESULTS! Fire engine red hair when golden blonde was requested! OMG!
PUBLICADO POR:
Shalas B.
noviembre 27, 2022
Terrible result! Now I have to pay for professional color correction. Didn't cover my grey either!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shalas - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura
noviembre 26, 2022
Didn't work out
PUBLICADO POR:
Laura
noviembre 26, 2022
I really wanted to like this since it is cheaper than Madison Reed.
My color was supposed to be darkest ash brown ,it came out golden brown, no ash! I only have like 5 gray hairs around my face area and it did not cover them in the least bit. Very disappointed 😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Luanna G.
noviembre 26, 2022
Disappointed!!
PUBLICADO POR:
Luanna G.
noviembre 26, 2022
I started out with grow out from a high light, I asked for a dark blonde or light ash brown.. ended up with a head ful of copper !! They sent me another color again I expected a light ash brown? I got a dark chocolate brown!!I I was really upset and frustrated! So I explained again that this it WAY TO DARK !! So again I said I wanted a light ash brown !! They then told me that I couldn't go light on top of th DARK THAT THEY TURNED IT !! There solution was GO TO A SHOP and have it professionally done! So I suggest you BE VERY CAREFUL! They don't CARE about your HAIR !!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Luanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
anne Y.
noviembre 25, 2022
Still too dark
PUBLICADO POR:
anne Y.
noviembre 25, 2022
I love using the e salon color kit but am looking for an overall lighter color. My color is still a light brown and I'm looking for a dark blond.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Anne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Marandi L.
noviembre 25, 2022
Color did not turn out
PUBLICADO POR:
Marandi L.
noviembre 25, 2022
The hair color I choose was a dark dark brown with a purple sheen to it. My hair turned out a weird lighter red brown on the top and dark brown on the bottom. It was nothing at all like I expected. I will be canceling my subscription.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Bernaleen T.
noviembre 25, 2022
NOT WHAT I EXPECTED
PUBLICADO POR:
Bernaleen T.
noviembre 25, 2022
I was so looking forward to using this product but I was so disappointed. I really hate to give this bad review but I followed the directions and I did have gray roots which they did not cover all the way. Actually it looks like I did not color my hair my daughter said. I'm sorry😞
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Bernaleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Shadda C.
noviembre 24, 2022
Opposite of what I wanted
PUBLICADO POR:
Shadda C.
noviembre 24, 2022
I wanted to get rid of my red, not make it more noticeable.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Shadda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Moji N.
noviembre 24, 2022
Doesn’t get my gray cover
PUBLICADO POR:
Moji N.
noviembre 24, 2022
I try few times my gray doesn’t cover
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Moji - Thank you for sharing your feedback with us; we are sorry to hear that you were disappointed by the gray coverage of your color application. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Please, check your inbox; we're happy to assist you further!
PUBLICADO POR:
Alina-Ouarda M.
noviembre 23, 2022
Avis couleur
PUBLICADO POR:
Alina-Ouarda M.
noviembre 23, 2022
Trop foncée malheureusement
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Alina-Ouarda M. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
Jorine J.
noviembre 23, 2022
I was SOOOO disappointed
PUBLICADO POR:
Jorine J.
noviembre 23, 2022
This sadly did not cover my stubborn gray roots. I specified this in the notes of my order. The coverage is no better than the over the counter. I loved the packaging and items enclosed, but wont be buying again - sorry.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jorine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Юлия N.
noviembre 22, 2022
Nicht zufrieden
PUBLICADO POR:
Юлия N.
noviembre 22, 2022
Die Farbe stimmt überhaupt nicht dem Bild.
Jetzt habe ich zweites Mal das bekommen und schon für 29.94. es geht gar nicht, ich wusste nicht dass sie es jetzt , ohne mich zu fragen, senden werden. Ich möchte diese Farbe, die ich nicht bestellt habe, zurück schicken.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Юлия N. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Jessica S.
noviembre 22, 2022
Did not cover grey
PUBLICADO POR:
Jessica S.
noviembre 22, 2022
Not worth it. Now I have to go to the salon and spend more money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Lynn W.
noviembre 22, 2022
Too Expensive
PUBLICADO POR:
Lynn W.
noviembre 22, 2022
Too expensive compared to other products on the market
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lynn - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sally G.
noviembre 22, 2022
Toner set completely turned my hair grey green - covered all my highlights!
PUBLICADO POR:
Sally G.
noviembre 22, 2022
Very dissatisfied with the toner addition. It covered all of my light blonde highlights and made my hair a weird coppery greyish green color. Hoping it will rinse out...totally ruined my color I finally achieved after a year! I had the lightest blonde selected, same as my custom color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Sally - We're truly sorry that our Color Pro Toner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to resolving this issue right away. Keep an eye on your inbox for more details.
PUBLICADO POR:
Heather A.
noviembre 21, 2022
Very unreliable
PUBLICADO POR:
Heather A.
noviembre 21, 2022
3 of my recent orders have been “lost in the mail”, and one was just entirely skipped for no apparent reason, so I haven’t been prepared to touch up my roots & color before 2 pretty major events, and have had to resort to drugstore hair coloring.
Before that this had been a great service, but I’m going to have to cancel it.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Heather - We truly appreciate your feedback! We are so sorry to hear about your issues with your recent deliveries. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jamie R.
noviembre 21, 2022
Not Great for Grays
PUBLICADO POR:
Jamie R.
noviembre 21, 2022
This coloring was a great color blend but did not touch my grays.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Martha H.
noviembre 21, 2022
Burned my hair more than other brands
PUBLICADO POR:
Martha H.
noviembre 21, 2022
Color was as I chose it but I’m going to adjust to a slightly darker color the next time. My only concerns with this companies formula is I had more than usual hair loss when I was rinsing the color out. It’s normal to have some hair loss when coloring but I had quite a bit more of hair burn than any other brands I’ve used like Madison Reed. I’m going to give it one more try before I make up mind if it’s right for me. I’m going to reduce the time to see if that helps.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Martha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Victoria O.
noviembre 20, 2022
My colour is orange !!!
PUBLICADO POR:
Victoria O.
noviembre 20, 2022
Very disappointed!!! :(
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Victoria! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Natalie M.
noviembre 19, 2022
Didn't wow me
PUBLICADO POR:
Natalie M.
noviembre 19, 2022
I followed the instructions but the colour didn't come out as dark as expected, looks more like I've toned my hair rather than colouring it to a completely new shade. But overall, it's okay.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Natalie! We are sorry to hear that your hair color didn't come out as expected, please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Marcia S.
noviembre 19, 2022
Does not cover greys around temple
PUBLICADO POR:
Marcia S.
noviembre 19, 2022
Does not cover Greta around temple and seems to dry out my hair. Also canceling is difficult and can’t get your credit card/pp out of system
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Marcia - We appreciate your review and are sorry to hear about the trouble you had navigating our website. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dorothy H.
noviembre 19, 2022
Extremely Not Satisfied!
PUBLICADO POR:
Dorothy H.
noviembre 19, 2022
Used the product and it DID NOT TAKE! I still have my grays and it actually seems like front of my crown turned slightly pink along the base of my hairline...extremely cheap product so I guess my bad - got what I paid for.
Packaging of everything was set up nicely but obviously that is not what we pay for. The advertising of this product is hyped up. WONT BUY AGAIN and I hope they are true to their advertising of 100% money back guarantee if your not satisfied with the product.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Dorothy - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Nana K.
noviembre 18, 2022
Not working anymore
PUBLICADO POR:
Nana K.
noviembre 18, 2022
I've been using E Salon for years now, I really loved touching up my roots at home with it. I loved that E Salon does not damage your hair, and you can customize your own color.
My problem is that the last few times, it did NOT cover all my grays, or color came out after few washes. This most recent time was bad. Halfway into the process, the dye turned warm and fizzy. It did NOT cover all my grays and I am disappointed. Discontinued my subscription and feel not only like I wasted my money, but also my hair because now I have to re dye it. Hope this issue gets fixed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nana - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Caroline G.
noviembre 18, 2022
Not the best!
PUBLICADO POR:
Caroline G.
noviembre 18, 2022
Coverage on the majority of my hair is good but I can still see the grey showing through straight after colouring! The grey coverage was the reason I purchased but I'm not impressed with the results.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ashley H.
noviembre 18, 2022
Pretty bad
PUBLICADO POR:
Ashley H.
noviembre 18, 2022
Overall I found the color a bit hard to apply evenly, but that may have been my eye sight. It came out okay initially, but is fading really quickly. Then tonight, 3 weeks after coloring, there are streaks of hair color all over my pillow. Wtf? I do not use hair product or heat style, just shampoo and condition with the same stuff I've used for months so I can't explain why the color is bleeding everywhere now. Overall, I don't think I'd recommend this product and won't be reordering it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ashley - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kortnee B.
noviembre 17, 2022
Never received my order
PUBLICADO POR:
Kortnee B.
noviembre 17, 2022
Never received my order
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Kortnee - We’re truly sorry that your order hasn't arrived. We're happy to send out another Color Kit. We've sent you an email so please be sure to respond back to us so we can get your order out ASAP! Thanks for choosing eSalon.
PUBLICADO POR:
Brittani W.
noviembre 17, 2022
Didn't dye my hair at all
PUBLICADO POR:
Brittani W.
noviembre 17, 2022
I was so super excited to receive and use this Color Set and I have to say I am sorely disappointed. I have been almost fully gray since I was 17 (currently 36) and I've been dying my roots for 20 years. I followed these instructions step-by-step and after an hour of application and setting my timers, etc. I rinsed my hair out and it didn't color a single hair on my entire head. My roots are STILL completely gray, it's as if I didn't even apply any color at all. I actually want a refund.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Brittani - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Hope D.
noviembre 17, 2022
My hair didn't like it!
PUBLICADO POR:
Hope D.
noviembre 17, 2022
I used the product exactly as instructed and my hair didn't take the color it turned almost a pink instead of the burgundy I was expecting and started falling out in clumps immediately. To be fair I never use any products in my hair so I didn't really know what to expect. I have friends who have used this company and love it so it might just be my hair in particular.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Hope - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Elke S.
noviembre 16, 2022
Holpriger Start
PUBLICADO POR:
Elke S.
noviembre 16, 2022
Mein Start war nicht so, wie ich es mir gedacht habe. Die Farbe war viel zu dunkel und der Ansatz nach eine Woche sehr grau. Die zweite Farbe war noch einen Ton dunkler. Danach war ich so enttäuscht, dass ich keinen weiteren Versuch starten wollte. Daraufhin habe ich eine kostenlose Farbe bekommen, die am Ansatz so hell ist, wie meine Farbe, die ich von Garnier von dm hatte. Es ist ziemlich enttäuschend gelaufen, obwohl ich ein Foto zum Start eingereicht hatte.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elke S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Irina Y.
noviembre 15, 2022
Doesn't work for my natural hair
PUBLICADO POR:
Irina Y.
noviembre 15, 2022
I ordered a product with shampoo at a discount. None of this stuff works for my type of hair. I wrote to customer service, but still, nobody replied. It's strange if you guarantee something, but it would be nice to get a reply.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hi Lisa - We are so sorry to hear that your color didn't turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie C.
noviembre 15, 2022
Too dark
PUBLICADO POR:
Stephanie C.
noviembre 15, 2022
Well everything would've been ok, however I was trying to get a blonde color quite a bit lighter than what I ended up with. I believe it turned out even darker than my natural hair color or roots, which is what I did not want....
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
MEHDI Y.
noviembre 15, 2022
The color does not cover grey hairs
PUBLICADO POR:
MEHDI Y.
noviembre 15, 2022
The color do not cover the grey area and if it does it will be red. Please stop sending the color to me
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Mehdi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sasha
noviembre 14, 2022
Color options not for Red Heads
PUBLICADO POR:
Sasha
noviembre 14, 2022
Had gone over with the colorist helper what color I desired and sent in a picture, but the color I received was too light so they recommended a different type of red and sent for the second time but it was way off. FYI, seems like Madison Reed has better color options for red heads. This company could not offer me what I was looking for.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sasha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Crystal S.
noviembre 14, 2022
New color
PUBLICADO POR:
Crystal S.
noviembre 14, 2022
Ordered new color, unhappy with results. My hair color has too much red, more red than brown. How can this red be eliminated?
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carolyn N.
noviembre 14, 2022
I wanted medium blind I got strawberry blonde with grey,green streaks.
PUBLICADO POR:
Carolyn N.
noviembre 14, 2022
My hair is now 3 colors, Grey turned blonde, dark roots are strawberry blonde and the middle lengths are grayish green.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Nancy E.
noviembre 14, 2022
Slow delivery
PUBLICADO POR:
Nancy E.
noviembre 14, 2022
I have not used this new set since it took almost 2 weeks to arrive. The last application did not cover well and was unbearable after 2 weeks. I had to purchase another product. Will try this next time.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We’re sorry that you were unhappy with the results of your precious order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Tawana W.
noviembre 14, 2022
Gray back
PUBLICADO POR:
Tawana W.
noviembre 14, 2022
My gray around my hair line was showing in less than a week time. I had to dye again before the next shipment!😔
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tawana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Theresa T.
noviembre 13, 2022
Darker than expected
PUBLICADO POR:
Theresa T.
noviembre 13, 2022
I only left this on for 10 minutes and my hair is not dark blond, it’s dark brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Claudia B.
noviembre 11, 2022
Wrong color, too dark
PUBLICADO POR:
Claudia B.
noviembre 11, 2022
This was way too dark and i don't see any red.
Maybe too much ash as well?
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to making this right!
PUBLICADO POR:
Jeanne L.
noviembre 11, 2022
Two completely different colors
PUBLICADO POR:
Jeanne L.
noviembre 11, 2022
I asked that my color be lightened JUST A LITTLE from last month since it was too auburn and I want more of a strawberry blonde. I got two colors (which is nice) to do roots, then middles and ends, but the middle and ends color ended up being like a Ronald McDonald red/orange and completely different from the roots and rest of my hair. Also, the roots barely took and that doesn't usually happen.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Jeanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Denise R.
noviembre 10, 2022
1st Time Color Hair
PUBLICADO POR:
Denise R.
noviembre 10, 2022
The color did cover gray, but gave my hair a red color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Benley F.
noviembre 10, 2022
Disappointed
PUBLICADO POR:
Benley F.
noviembre 10, 2022
I normally love eSalon ,but my most recent colors have been off ! One turned my hair a brassy brown color ! So they changed my formula.. and this one turned my hair a dark brown and still has a bit of a red brassy tone .. The reason I'm soooo DISAPPOINTED is that my goal was a LIGHT ASH BROWN or DARK BLONDE!! I'm will to give it another try , but I will pay really good attention to what color they try to give me this time ?? I hope you have better luck then me !
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Benley - We are so sorry to hear you've been disappointed with your recent color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
TILENA W.
noviembre 9, 2022
Sucks
PUBLICADO POR:
TILENA W.
noviembre 9, 2022
I've done my hair twice the first time was better than the second time but it wasn't the right color the second time is awful I'm embarrassed to leave my house and can't even get anyone to f****** respond
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tilena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharie H.
noviembre 9, 2022
I see no difference in hair color
PUBLICADO POR:
Sharie H.
noviembre 9, 2022
I was so excited for this. And followed instructions exactly, but the color does not show it looks like ai did nothing to my hair my roots are still lighter than the rest and my hair is still brown with red. I ordered a medium black golden. I won’t be continuing with the company
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Schwedt M.
noviembre 9, 2022
Leider nicht der erwartete Effekt
PUBLICADO POR:
Schwedt M.
noviembre 9, 2022
Ich habe dunkelblond bestellt, meine Haare haben aber einen starken rotblonden Schimmer. Leider steht mir die Farbe absolut nicht. Ich möchte keine weitere Bestellung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Schwedt M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Julie P.
noviembre 9, 2022
Didn't cover my gray roots
PUBLICADO POR:
Julie P.
noviembre 9, 2022
I applied the product as directed and waited 20-25 minutes for processing, but still have grayish roots. Maybe mine are just stubborn grays.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Katie S.
noviembre 9, 2022
No gray coverage
PUBLICADO POR:
Katie S.
noviembre 9, 2022
What little gray hair it did cover, it washed out after a couple washes. When they resent a 2nd formula to try, my roots have come out very reddish with very little gray coverage
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Penni L.
noviembre 8, 2022
Staying power
PUBLICADO POR:
Penni L.
noviembre 8, 2022
The color is fine. I like all the extras, stain remover etc. however, when I get my hair colored at the salon, the color is good for at least 2 weeks. With e-salon after one wash I can see grey coming through. Pretty disappointed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Penni - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Becky T.
noviembre 8, 2022
Not great
PUBLICADO POR:
Becky T.
noviembre 8, 2022
Did not cover my gray that well. Still see the gray on the sides. I let the solution sit and followed the instructions just as it says but the results are not the best
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer B.
noviembre 8, 2022
Too dark and red
PUBLICADO POR:
Jennifer B.
noviembre 8, 2022
I hate the color. It's way to dark and red. Not medium blonde at all. 😭😭😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Dena A.
noviembre 8, 2022
No grey coverage :(
PUBLICADO POR:
Dena A.
noviembre 8, 2022
This hair dye did not cover my grays. It smelled good and the package was pretty
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep a look out for an email with your next steps!
PUBLICADO POR:
Crystal T.
noviembre 8, 2022
Not the right color
PUBLICADO POR:
Crystal T.
noviembre 8, 2022
The color wasn't light enough.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leila H.
noviembre 7, 2022
Color still not right
PUBLICADO POR:
Leila H.
noviembre 7, 2022
Can we make it a little darker? It’s still too light and orangy.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Leila - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sophie T.
noviembre 7, 2022
Teinte
PUBLICADO POR:
Sophie T.
noviembre 7, 2022
Je trouve la coloration beaucoup trop foncée
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sophie T. - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire.
PUBLICADO POR:
Alice N.
noviembre 7, 2022
Coverage
PUBLICADO POR:
Alice N.
noviembre 7, 2022
This last color didn't cover the short hair at the nape of my neck...looks horrible!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alice - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Aimee A.
noviembre 7, 2022
Not the right color
PUBLICADO POR:
Aimee A.
noviembre 7, 2022
I asked to go darker, and I got the same or lighter.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Aimee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Monica R.
noviembre 7, 2022
I had no gray hair, My hair was natural dark blonde, color kit turned it orange
PUBLICADO POR:
Monica R.
noviembre 7, 2022
I spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Monica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sharon W.
noviembre 6, 2022
My review
PUBLICADO POR:
Sharon W.
noviembre 6, 2022
I really wasn't satisfied with the color last time, and it didn't adhere, if that's the correct word, to my grays, but I'm going to give it another try.
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ellen S.
noviembre 6, 2022
not impressed
PUBLICADO POR:
Ellen S.
noviembre 6, 2022
For the price - the gloves are flimsy and the color blends thru - they give you 2 pair because they fall apart- the color washes out quickly - the color is great but this is just too much $$ for what I received - I've been coloring my hair for over 30 years and this product is far from the best
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ellen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jade N.
noviembre 5, 2022
Hair Color
PUBLICADO POR:
Jade N.
noviembre 5, 2022
The color was changed to a bright red, this was not originally selected. Made my hair more red then what it was naturally. Was looking for a warmer color for winter, did not like that tech changed it.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jade - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret F.
noviembre 5, 2022
Awful
PUBLICADO POR:
Margaret F.
noviembre 5, 2022
Awful grey was showing in 10 days!!!!! Followed instructions exactly. Will not be purchasing again
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Margaret - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Christine M.
noviembre 4, 2022
Pas top
PUBLICADO POR:
Christine M.
noviembre 4, 2022
Couleur beaucoup trop foncé et surtout ne couvre pas les cheveux blancs comme demandés
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Barbara H.
noviembre 4, 2022
What happened?
PUBLICADO POR:
Barbara H.
noviembre 4, 2022
I had asked for a color lighter than the last shade I had ordered and it turned out, it was MUCH darker than my last shade. I am so disappointed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Barbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Pamela D.
noviembre 3, 2022
commande non recu
PUBLICADO POR:
Pamela D.
noviembre 3, 2022
ma commande aurait du arriver le 31 octobre hors a ce jour toujours rien !!!!!!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Pamela D. - Merci de nous avoir contactés, nous apprécions votre patience concernant nos délais de livraison. Nous vous avons envoyé un e-mail afin de vous renseigner sur l'envoi de votre commande. Veuillez vérifier vos e-mails pour plus de détails. Encore merci d'avoir choisi eSalon !
PUBLICADO POR:
Rita K.
noviembre 3, 2022
Order sent to wrong address................
PUBLICADO POR:
Rita K.
noviembre 3, 2022
I looked for a contact and didn't see one. I am furious. I changed my shipping address, and it is still being shipped to the wrong place. We travel a lot and this is not the first time this has happened. Looks like I am going to have to cancel my account if this company is not willing to work with me, plus my product will be later getting here. And I am having to bother someone to have it forwarded on to me. I know for certain I changed the address but it is still going to Indiana instead of Georgia...............I'm venting here as I could not find a private contact place.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Rita - We are truly sorry to hear about your experience. We take our clients' feedback to heart and continue to improve our client's experience each and every day. We have reached out via email to get you assisted.
PUBLICADO POR:
Danielle W.
noviembre 3, 2022
Didn't come out the colour I wanted
PUBLICADO POR:
Danielle W.
noviembre 3, 2022
I mixed the colour and at first, it looked an okay colour but quickly darkened to a dark purple. I was originally wanting orange hair and it came out dark red!
Luckily I actually do quite like the dark red, but it's not the colour i asked for.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Danielle! We are sorry to hear that your hair color didn't come out as expected. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Karen W.
noviembre 3, 2022
Processing Time Seems Short
PUBLICADO POR:
Karen W.
noviembre 3, 2022
The total processing time is only 15 minutes which seems awfully short. Any other color I’ve done has been at least 30 minutes. My color came out very uneven.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Lynn C.
noviembre 2, 2022
Love it wish it lasted longer
PUBLICADO POR:
Lynn C.
noviembre 2, 2022
Great color but seems to fade
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lillie R.
noviembre 2, 2022
Chemicals to strong
PUBLICADO POR:
Lillie R.
noviembre 2, 2022
honestly in the course of mixing the products they were super strong I had to wear a mask and I couldn't place the mixer on my hair concerned how strong the chemical were smelling.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lillie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rehan A.
noviembre 1, 2022
Did not work
PUBLICADO POR:
Rehan A.
noviembre 1, 2022
The hair color was a MESS and got everywhere. I have a lot of experience dyeing my own hair and I’ve never seen anything like this. In addition, the root color did not cover the grays. I was SURE to apply it to where I needed coverage and it did nothing. I will not use this again. The dyes sold at the pharmacy far exceed this product.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rehan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
DONNA M.
noviembre 1, 2022
It hasn’t been 2 weeks since I colored
PUBLICADO POR:
DONNA M.
noviembre 1, 2022
and as recommended I haven’t washed my hair hoping the color would last. I did like the color but like the other store bought products it didn’t last. I was so hopeful unfortunately my roots are already showing the gray.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Donna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kim O.
noviembre 1, 2022
Didn’t do my color
PUBLICADO POR:
Kim O.
noviembre 1, 2022
Didn’t do my color it’s way light almost no change to roots Very disappointed ☹️
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kim - We’re sorry to hear that your color came out lighter than you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Jessica U.
noviembre 1, 2022
Komplett andere Farbe
PUBLICADO POR:
Jessica U.
noviembre 1, 2022
Ich wollte meine Naturhaarfarbe (Kupferblond) nur eine Nuance dunkler… was habe ich bekommen?! Meine Haare sind bordeauxrot 😱
Ich bin furchtbar unglücklich… ich habe das Profil genauestens ausgefüllt und ein Foto eingeschickt. Wie kann sowas passieren frag ich mich. Ein Anwendungsfehler kann es auch nicht sein, habe die Anleitung bis ins Detail umgesetzt.
Wer zahlt mir jetzt den Frisörbesuch 😅?
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jessica U.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Inga S.
noviembre 1, 2022
Das Letzte
PUBLICADO POR:
Inga S.
noviembre 1, 2022
Nie wieder!
Verschicken die falsche Farbe (schwarz) statt mittelbraun. Ich bin hier scheinbar nicht der einzige Kunde. Man soll dann einfach mal 6 Wochen mit der Farbe rumlaufen bis sie sich auswäscht und dafür bekommt man einen Gutschein dass man nochmal so “gut” aussehen darf. Eine Enttäuschung auf voller Länge. Jeder Friseur laden hat bisher bessere Mischungen für zuhause verkauft. Ich frage mich auch für was man euch Bilder anhängt.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Inga S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Rosalyn Brown C.
octubre 31, 2022
3 weeks after colouring my hair has turned brassy red. What I wanted to avoid!
PUBLICADO POR:
Rosalyn Brown C.
octubre 31, 2022
3 weeks after colouring my hair has turned brassy red. This is what I specifically wanted to avoid and asked that I get a brown colour that remains true and does not turn red after exposure to the sun etc.
And I do not want a darker or black colour - I want chestnut brown.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosalyn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
rebecca S.
octubre 30, 2022
Did anyone even read the notes?
PUBLICADO POR:
rebecca S.
octubre 30, 2022
Root colour was ok, but the length colour was vastly different, didn't match the top and turned me from blonde to fully copper. Was awful. Really angry that I had to go buy a bleaching kit to get back to blonde!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rebecca! We are sorry to hear that you aren't happy with your hair color. Please check your emails, we have contacted you to help you further.
PUBLICADO POR:
Morgane L.
octubre 29, 2022
A fuir!!!
PUBLICADO POR:
Morgane L.
octubre 29, 2022
Je devais recevoir comme couleur un beau roux très vif. Assez rouge même.
Au final je me retrouve avec un espèce de marron affreux avec des reflet acajou. Je sais pas si c'est une erreur de leur part mais c'est comme si ils m'avaient envoyé ma couleur naturel demandé au début du questionnaire, et non la couleur final demandé. bref .Horrible. En plus le produit m'a à moitié brulé la tête. et je devais recevoir un pinceau gratuit que je n'ai jamais eu. je ne recommande pas.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Morgane L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre commande était incomplète, mais aussi que les résultats de votre coloration vous ont déçue et que vous ayez eu une réaction. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous allons vous contacter par email afin de remédier à cette situation. Nous espérons vous aider !
PUBLICADO POR:
Robyn W.
octubre 29, 2022
Didn’t cover my gray.
PUBLICADO POR:
Robyn W.
octubre 29, 2022
Unfortunately, the color was more red than I expected and it did not cover my gray.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Robyn - We are sorry to hear that you were disappointed by the gray coverage and tone of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lyndsey B.
octubre 29, 2022
Love the colour, but....
PUBLICADO POR:
Lyndsey B.
octubre 29, 2022
I absolutely loved the colour and the set looked so professional in its packaging etc but the chemicals in the colour made me feel very sick and a bit dizzy. I will order again in the future as the colour looked great and the price was great even though it made me feel ill in the short term. I'm willing to go through that feeling again for hair perfection.
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I have medium brown hair with blonde highlights and I got dark brown mohaugany red die, I followed the instructions and left it in for 35 minutes. Sadly it didn't take, the blonde highlights from the salon this summer still look blonde even :/ not impressed with the product.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Joleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie T.
octubre 28, 2022
Did not receive hair color
PUBLICADO POR:
Stephanie T.
octubre 28, 2022
I did not receive my hair color package for July, August and September of 2022. Can you please explain why?
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Hello Stephanie - We’re truly sorry to hear you haven't received your orders. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen J.
octubre 28, 2022
The color is off
PUBLICADO POR:
Kathleen J.
octubre 28, 2022
The color should be dark blond but it is more brown and still has red undertones
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
PUBLICADO POR:
Cathy J.
octubre 28, 2022
No good
PUBLICADO POR:
Cathy J.
octubre 28, 2022
I informed them I have extra long thick wavy hair. I recieved 2 different colors in 2 3 ounce bottles. I would need triple. And they had me scheduled to recieve 2 more little bottle 10 weeks from now. I hope they enjoy my money since I can't return because I opened the box to see the joke inside
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cathy - Thank you for your feedback. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their purchase! We are so sorry to hear that we haven’t got it just right with your order. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tara G.
octubre 27, 2022
Ok but not amazing
PUBLICADO POR:
Tara G.
octubre 27, 2022
First of all the is the second order I've received because the first one was horrible and didn't come out right. I even sent a photo and terrible. This time it worked. However in the shower while washing my hair with their shampoo, I lost so much hair I can't describe but it was literally what I unclog in my shower drain every couple months in one wash. I was so terrified at the huge clump I was worried I'd have a bald spot. Going back to my regular hair dye. Just not worth it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy S.
octubre 27, 2022
Too dark
PUBLICADO POR:
Tammy S.
octubre 27, 2022
This color didn’t turn out as well as the first one. I really want a true strawberry blonde with a lot of copper tones. It was perfect the first time but this time it’s really dark. It might be because of the highlight mess up. But the purple tint made it even worse. 🙁
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Debbie M.
octubre 27, 2022
Not as expected
PUBLICADO POR:
Debbie M.
octubre 27, 2022
The color is nothing like the photo I provided.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sharon G.
octubre 27, 2022
Didn’t change color much!
PUBLICADO POR:
Sharon G.
octubre 27, 2022
Roots looks red, and no signs of violet on ends at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Astride S.
octubre 26, 2022
Première commande
PUBLICADO POR:
Astride S.
octubre 26, 2022
Je ne suis pas satisfaite du produit ça n a pas réussit je souhaiterai me désabonner je suis très déçue c comme si je m étais fait une coloration demi permanente que l on achète en grande surface et encore moins bien
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Astride S. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Claire D.
octubre 26, 2022
I've not seen much difference
PUBLICADO POR:
Claire D.
octubre 26, 2022
I've not seen much difference with this colour and my hair is still showing a copper undertone ,this has also left my hair feeling very dry, and I've noticed grey hairs appearing quicker than my usual brand,and I didn't really get a nice smell after using the conditioner either like I do using my regular one The packaging is nice and how it's delivered with that personal touch but that's the only positive overall I can say. Unfortunately for me this colour and products really hasn't suited my hair nor changed the colour that much and my hair has been feeling very dry and frizzy since using.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Claire D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Evelyne B.
octubre 26, 2022
Pas coloris voulu trop foncer
PUBLICADO POR:
Evelyne B.
octubre 26, 2022
J ai changé pour demander moins roux blond vénitien et pas vraiment t ce que he veux comme couleur
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Evelyne B. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour vos commentaires.
PUBLICADO POR:
Janet F.
octubre 26, 2022
Faded with 1st wash
PUBLICADO POR:
Janet F.
octubre 26, 2022
Color faded at roots with first wash 4 days after coloring. Not happy that the color didn’t last past the first shampooing. Need to recolor now
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
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Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
