I did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laurie C.
marzo 24, 2023
Color doesn’t work on me I guess?
PUBLICADO POR:
Laurie C.
marzo 24, 2023
I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Laurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Penny ackerson
marzo 24, 2023
Made my hair break off
PUBLICADO POR:
Penny ackerson
marzo 24, 2023
My hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Penny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Xiulan Z.
marzo 24, 2023
The color could not cover my grey hair
PUBLICADO POR:
Xiulan Z.
marzo 24, 2023
The color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair.
Plese cancel my order and refund me the money I paid. Your color system damaged my hair !!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Xiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy S.
marzo 23, 2023
Color coverage
PUBLICADO POR:
Cindy S.
marzo 23, 2023
Like the color I received with last shipment, but gray coverage was non existent😣
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cindy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ludivine D.
marzo 23, 2023
Coloration 6.1
PUBLICADO POR:
Ludivine D.
marzo 23, 2023
La couleur me plaît mais n a pas bien couvert mes cheveux blancs....
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ludivine D. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que votre coloration n'a pas complètement répondu à vos attentes. Nos coloristes vous ont contactés par e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails, nous avons hâte de vous aider.
PUBLICADO POR:
Melissa G.
marzo 23, 2023
I used to like this product but don't use it any longer
PUBLICADO POR:
Melissa G.
marzo 23, 2023
The price keeps creeping up. Once converted to CAD it is not worth the price.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jaime U.
marzo 23, 2023
Ugly
PUBLICADO POR:
Jaime U.
marzo 23, 2023
The color wasn't close to what I wanted or what I expected. So ugly.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jaime - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amanda P.
marzo 23, 2023
Wrong color
PUBLICADO POR:
Amanda P.
marzo 23, 2023
My color was too dark and didn't cover the gray hairs
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Veronica W.
marzo 22, 2023
This color was way off
PUBLICADO POR:
Veronica W.
marzo 22, 2023
Im not sure what or how you guys m ix this but this color almost turned my hair brown. I had to stop it 1/3 of the way through the process. I sent a current picture of my hair color in good light. My hair color is almost white, Im so grey.
One thing it did do was cover my roots. So thanks for that.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Veronica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
DOMINIQUE B.
marzo 22, 2023
Love the color but it didn't cover my grays
PUBLICADO POR:
DOMINIQUE B.
marzo 22, 2023
I love the color and followed the directions, but I still have white roots.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Dominique - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacy
marzo 22, 2023
Color turned out too light - disappointed in final result
PUBLICADO POR:
Stacy
marzo 22, 2023
I'm pretty disappointed that my color turned out much lighter than i had hoped it would. I was unsure about the instructions but followed them to a "T" only coloring my roots and not blending fully into the rest of my hair. There is a line on my head where the new, lighter color on my roots begins and my regular color continues. I'm not sure if i'll be purchasing again. Unfortunately my $4 grocery store hair color turns out more consistent and expected for less money.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stacy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Monika N.
marzo 21, 2023
Mehr erwartet.....
PUBLICADO POR:
Monika N.
marzo 21, 2023
Grauhaarabdeckung nicht optimal.
Genau nach Beschreibung gearbeitet.
Brennt auf der Kopfhaut und riecht sehr scharf.
Endresultat nicht besser als aus dem Drogeriemarkt.
Ein Versuch was es wert.
Ach ja für jene die es Abzocke nennen,bitte die Nutzungsbedingungen lesen.
Danke
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Monika N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sherry L.
marzo 21, 2023
I know Red is hard to keep!
PUBLICADO POR:
Sherry L.
marzo 21, 2023
I wasn't satisfied at all with the color turn out of my hair. It had blotches of different colors all over and not becoming. I was hoping to have a company I could get this color product from and continue to purchase. Not this time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer F.
marzo 21, 2023
Does not cover grays all the way!
PUBLICADO POR:
Jennifer F.
marzo 21, 2023
I was sent an order stating that it was dark brown, with beige tones did not cover all my grays. I was left with my grays being lighter than my dark hair. I was then shipped a replacement stating that it was changed, and yet again, it did not cover my grays all the way. My grays are still lighter than my hair tone which my hair is dark brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole B.
marzo 20, 2023
Didn’t last
PUBLICADO POR:
Nicole B.
marzo 20, 2023
The day I colored my hair I loved it. But after just one wash the color changed and only a week later has faded a lot :(
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nicole - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Erika G.
marzo 20, 2023
Damaged
PUBLICADO POR:
Erika G.
marzo 20, 2023
I don't know why they don't seal the color. This is the second package I received where the color has leaked out everywhere.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Erika - We're so sorry to hear that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ruth M.
marzo 20, 2023
Way too dark
PUBLICADO POR:
Ruth M.
marzo 20, 2023
This totally took my hair to brown much darker than suggested.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Ruth M. -Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Écouter V.
marzo 19, 2023
1 ère commande
PUBLICADO POR:
Écouter V.
marzo 19, 2023
Bonjour,
Je ne suis pas satisfaite, la couleur s'est délavée dès le premier shampoing pourtant il n'y avait rien de particulier dessus. J'ai suivi les instructions à la lettre. Le résultat n'était pas uniforme. Peut être est-ce moi qui ai mal choisi les couleurs au départ, je ne sais pas....
Bonne journée à vous !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Audrey B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est très importante pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Michelle W.
marzo 19, 2023
Not happy really
PUBLICADO POR:
Michelle W.
marzo 19, 2023
My colour Is much more ashy than imagined from the beige blonde ordered and looks like I have a green tinge to it not sure I'll order again .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Michelle - We are sorry that your experience at eSalon didn’t quite match your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lisette B.
marzo 19, 2023
The color
PUBLICADO POR:
Lisette B.
marzo 19, 2023
I do not like the color
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Lisette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Terry R.
marzo 18, 2023
My color didn't work
PUBLICADO POR:
Terry R.
marzo 18, 2023
The color didn't work on my hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Terry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jess S.
marzo 18, 2023
This did not cover my greys!
PUBLICADO POR:
Jess S.
marzo 18, 2023
I haven’t had a bad experience so far with salon, but this did not cover my greys after leaving for 35 minutes 😢
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Jess - We are sorry to hear that you were disappointed by the gray coverage of your color application. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
PUBLICADO POR:
Elaine O Neill
marzo 18, 2023
Colour
PUBLICADO POR:
Elaine O Neill
marzo 18, 2023
Dissatisfied with my colour. I did ask for lightest blond ,but didn't Realise there was golden in the colour, my hair turned out very dull .
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Elaine - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired.
PUBLICADO POR:
Shara C.
marzo 17, 2023
Not for Me
PUBLICADO POR:
Shara C.
marzo 17, 2023
I ordered a light blonde color and what I got turned my hair a reddish brown, it also didn't do a very good job of covering my greys and I don't have that many. I followed the instructions exactly.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Shara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Beatrice R.
marzo 16, 2023
Schlechtes Ergebnis
PUBLICADO POR:
Beatrice R.
marzo 16, 2023
Das Produkt hält nicht was es verspricht. Grauabdeckung sehr schlecht
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beatrice R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tracy F.
marzo 16, 2023
No Root Coverage
PUBLICADO POR:
Tracy F.
marzo 16, 2023
Color was pretty and matched my hair color but it did not cover the gray at my roots.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Tracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley B.
marzo 16, 2023
Sometimes you know yourself better
PUBLICADO POR:
Ashley B.
marzo 16, 2023
I completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Carolyn C.
marzo 16, 2023
Not satisfied
PUBLICADO POR:
Carolyn C.
marzo 16, 2023
I do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Carolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Marcella P.
marzo 15, 2023
Not satisfied
PUBLICADO POR:
Marcella P.
marzo 15, 2023
I'm not satisfied with this company at all. I have to ride to get these shipments to stop
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sikiu M.
marzo 15, 2023
About how this store works
PUBLICADO POR:
Sikiu M.
marzo 15, 2023
I am not happy when I tried 1st purchase and I am surprised yesterday they charged me $33.77 for an order doesn't do for me. Is an auto purchase. So! I don't want to be forced to use a product that didn't order by me.
Now I want to cancel the order and my money back. Because that purchase, I did in December was a test and I don't like it. To pay $33.77 is better to go to the salon and apply the color with am expert and have the guarantee the color could be good in my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sikiu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria O.
marzo 14, 2023
Greys
PUBLICADO POR:
Maria O.
marzo 14, 2023
Did not cover my greys
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara S.
marzo 14, 2023
horrible color
PUBLICADO POR:
Sara S.
marzo 14, 2023
This is the worst color I have ever used....
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marianne A.
marzo 14, 2023
Did not cover grey
PUBLICADO POR:
Marianne A.
marzo 14, 2023
Although I followed the instructions to a T, the color did not cover my grey as other hair colors have historically. The color itself was ok, but nothing special.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Marianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Candelaria M.
marzo 14, 2023
I don't like this product
PUBLICADO POR:
Candelaria M.
marzo 14, 2023
Don't like this product very unhappy my hair started to fall the color was ugly my hair became frizzy and I didn't get my gray hair cover
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Candelaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
JoAnn M.
marzo 14, 2023
Still disappointed my grays do not hold color
PUBLICADO POR:
JoAnn M.
marzo 14, 2023
I love the color but my grays in front come through within two days .. disappointing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
JoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
KP53
marzo 14, 2023
Not the color I wanted
PUBLICADO POR:
KP53
marzo 14, 2023
My hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn G.
marzo 13, 2023
First time user
PUBLICADO POR:
Dawn G.
marzo 13, 2023
Disappointed with overall colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dawn: We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Gerri S
marzo 13, 2023
Did not cover grays
PUBLICADO POR:
Gerri S
marzo 13, 2023
I really disliked this product. I followed the directions exactly as stated but not only did it not color my grays, it washed out within a few days. I had to redo my hair within a week using my old product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Gerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Susan T.
marzo 13, 2023
Not blown away if I’m honest
PUBLICADO POR:
Susan T.
marzo 13, 2023
The colour was slightly darker than I expected and my hair was left feeling a bit sticky
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that you weren't completely satisfied with the results of your custom color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you; we hope to continue helping you find hair perfection and thanks for sharing your experience with us!
PUBLICADO POR:
Tiffany M.
marzo 13, 2023
Terrible
PUBLICADO POR:
Tiffany M.
marzo 13, 2023
Followed instructions exactly, did the strand test and even had someone help me section and apply to make sure I did not miss anything. My hair turned out patchy, my greys ended up light brown and some of my natural hair did not take the dye. So I have patchy hair with light brown, dark brown and soft black and it looks awful.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Corey R.
marzo 13, 2023
Didn't color my hair.
PUBLICADO POR:
Corey R.
marzo 13, 2023
The salon material was strong but I didn't like the results.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Corey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Melissa K.
marzo 13, 2023
Coverage
PUBLICADO POR:
Melissa K.
marzo 13, 2023
Color did not cover grays very well!
Product smells great!
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Theresa C.
marzo 13, 2023
Great color but didn’t cover the grey
PUBLICADO POR:
Theresa C.
marzo 13, 2023
The color was exactly what it needed to be, however it didn’t cover the grey. That’s the only reason I color my hair, for the grey coverage. Sad it didn’t work out
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Theresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lucy G
marzo 13, 2023
extremely orange
PUBLICADO POR:
Lucy G
marzo 13, 2023
I don’t like the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lucy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Janelle H.
marzo 13, 2023
Didn’t cover all greys
PUBLICADO POR:
Janelle H.
marzo 13, 2023
My kit was easy enough to apply but didn’t cover my toughest greys.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alexis S.
marzo 12, 2023
Definitely not an intense copper
PUBLICADO POR:
Alexis S.
marzo 12, 2023
It's an okay color, I loked the consistency and everything g except the end result. I wish it lived up to the title of intense copper. It's more strawberry/light copper blonde.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Alexis - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
GLENDA R.
marzo 12, 2023
I got dull color
PUBLICADO POR:
GLENDA R.
marzo 12, 2023
I got no gray coverage and a full color no gold I wanted gold and gray coverage got neither
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Glenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amy S.
marzo 12, 2023
Not enough color for dense hair
PUBLICADO POR:
Amy S.
marzo 12, 2023
Not enough color. & the level/color isn’t what I was looking for :( I was looking for a brighter natural red. I got a cherry cola color. Also the root & ends color is basically the same- no dimension- other than my grays which are barely covered on day one so I know it will fade fast.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cristina G.
marzo 11, 2023
Horribly inaccurate after hair stylist stepped in twice
PUBLICADO POR:
Cristina G.
marzo 11, 2023
I REALLY wanted this to work. But this color mix the hair stylist put together was basically black (I asked for brown with honey ends). The first color I ordered myself was good and since then I have had two complete misses. My hair is dry from trying to correct it only to end up with a cheap black color… twice. Be careful.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michaela D.
marzo 11, 2023
Fantastic packaging
PUBLICADO POR:
Michaela D.
marzo 11, 2023
my colour arrived in a neat personalised box, it appeared to be professionally packaged. How ever the colour didn't take to my hair at all, i followed the step by step instructions. Disappointed in the result but i do understand the colour i was (copper) is a very difficult colour to remove
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hola, Michaela: We are sorry to hear that your color didn't take at all. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Anna C.
marzo 11, 2023
2 weeks and my color is gone
PUBLICADO POR:
Anna C.
marzo 11, 2023
I tried this, hoping my hair would be datker than usual. But my color did not stay longer than expected. Formula smelled good tho.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Anna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Delayna S.
marzo 11, 2023
Grey hair coverage
PUBLICADO POR:
Delayna S.
marzo 11, 2023
This formula did not cover any of my gray hair at all the first time so I'm not going to attempt to try to do it again not to mention one bottle is not going to be enough because I will need to do an all over color again. So I want to know if I can return this order & get my money back. The credit you guys already offered me for this with my first order should be for two bottles of color and if that's the case I would be willing to try your color one more time with the new color changes.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Delayna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dianne H.
marzo 10, 2023
Too much red this time
PUBLICADO POR:
Dianne H.
marzo 10, 2023
Don't love the color this time, my hair is reddish orange. Not the same color as last time. The colorant for my ends was empty and the developer wasn't sealed shut. Within the second wash the gray returned.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Jennifer L.
marzo 10, 2023
SUCKS
PUBLICADO POR:
Jennifer L.
marzo 10, 2023
I hated the smell and the color and paid a fortune to have my hair redone by a professional.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Timiki C.
marzo 10, 2023
Disaster
PUBLICADO POR:
Timiki C.
marzo 10, 2023
My hair stayed days. Then is was shedding bad like a web.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Timiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Nicole D.
marzo 9, 2023
Doesn’t cover gray
PUBLICADO POR:
Nicole D.
marzo 9, 2023
Does not cover gray .
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dayniri R.
marzo 9, 2023
Not the color I wanted.
PUBLICADO POR:
Dayniri R.
marzo 9, 2023
It is wayyy darker than I wanted.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Sheila B.
marzo 9, 2023
Too Dark
PUBLICADO POR:
Sheila B.
marzo 9, 2023
I colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Julie G.
marzo 8, 2023
Color Incorrect
PUBLICADO POR:
Julie G.
marzo 8, 2023
I requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
KEINE A
marzo 8, 2023
Haarfarbe
PUBLICADO POR:
KEINE A
marzo 8, 2023
Die Ausgangsfarbe ging in ein Rotstich, ich hatte ein Aschton erwartet.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
KEINE A- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle O.
marzo 8, 2023
Still a lot of red, color faded quickly.
PUBLICADO POR:
Michelle O.
marzo 8, 2023
The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Silvia P.
marzo 7, 2023
Bitte schickt mir nichts mehr!!!!
PUBLICADO POR:
Silvia P.
marzo 7, 2023
Ich war schon mit der ersten Lieferung nicht zufrieden kaum grauabdeckung und nach 2 Haarwäschen war auch der karge Rest draußen und nun habe ich trotz zeitgerechter Kündigung auch noch eine zweite Lieferung erhalten!!!
Ich möchte sie nicht und auch nicht bezahlen!!!!
Eure Kontakttelefonummer ist ungültig und generell ist eine Kontaktaufnahme schwierig.
Danke - aber NEIN danke!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silvia P.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
marie C.
marzo 6, 2023
Didn't cover greys
PUBLICADO POR:
marie C.
marzo 6, 2023
I did everything as instructions my greys are not as visible but doesn't match the rest of my hair so to me I'm having to cover with a sprat to match
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Marie: We are sorry to hear that the hair color didn't cover your greys. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Julia W.
marzo 6, 2023
Color did not stick
PUBLICADO POR:
Julia W.
marzo 6, 2023
The color I ordered only dyed my roots. My roots are like a bright purple color and the rest of my hair is the exactly the same color as it was previously. There was no purple supposed to be in my dye color. It looks awful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Julia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Tarcha L.
marzo 6, 2023
Gray roots are back
PUBLICADO POR:
Tarcha L.
marzo 6, 2023
I colored my hair on Feb 23rd and today is March 3rd and I have gray showing already at the roots. I am so disappointed. I was hoping that this product would have worked better. So disappointed!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tarcha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Mary N.
marzo 6, 2023
Not for me
PUBLICADO POR:
Mary N.
marzo 6, 2023
I tried it out…just not for me. Going back to my colorist!!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle V.
marzo 5, 2023
Coverage
PUBLICADO POR:
Michelle V.
marzo 5, 2023
I loved the color but the coverage was not 100 percent
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Michelle: We are sorry to hear that your grey coverage hasn't been as expected. Please check your emails, we just got back to you.
PUBLICADO POR:
Cherise B.
marzo 5, 2023
Great kit but colour lacking
PUBLICADO POR:
Cherise B.
marzo 5, 2023
Kit itself is fantastic, it has everything you could need and more but I was disheartened with the colour. I went for intense copper to go over dark blonde hair and it came out very lacking. It's more of a copper/brown. It's not intense and it isn't vibrant
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PUBLICADO POR:
Amber M.
marzo 5, 2023
Awful!!
PUBLICADO POR:
Amber M.
marzo 5, 2023
This was not the color I requested! It dyed my roots a completely differently color than the rest of my hair. I’m going back to box color!!! Very disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Karen P.
marzo 5, 2023
Not for me
PUBLICADO POR:
Karen P.
marzo 5, 2023
Hi this was my second run at trying a colour but this second one really burnt my scalp. The first one didn’t but I knew instantly with this one. I had to get it off quite quickly. I didn’t do a sensitivity test as the first one was fine. I can be sensitive so the issue probably lies more with my scalp but overall I still haven’t got the right colour. Whilst everything is lovely it’s just not for me sorry
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Karen: We are so sorry to hear that your second hair dye burnt your scalp. Pease check your emails, we just got back to you to help you further.
PUBLICADO POR:
Esperanza W.
marzo 4, 2023
Color
PUBLICADO POR:
Esperanza W.
marzo 4, 2023
I have to say this is the worst hair dye I ever used, didn't cover my gray roots at all. and as for the color it was still the same. I truly would like a refund.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Esperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
arpine A.
marzo 4, 2023
not satisfied
PUBLICADO POR:
arpine A.
marzo 4, 2023
I am sorry to say that after following all the guidelines I had red to orange hair and had to ga to salon to redo it.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Arpine: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Bobbi N.
marzo 4, 2023
Did not cover grays again
PUBLICADO POR:
Bobbi N.
marzo 4, 2023
This was my second shipment because the first color didn’t cover all my grays and this time around I’m left with the same grays. I followed the instructions and left it on for the time stated in the instructions
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Bobbi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mafalda S.
marzo 3, 2023
Doesn't actually dye your hair
PUBLICADO POR:
Mafalda S.
marzo 3, 2023
End result was more like some highlights, not a full head dye.
I've done everything I was supposed to, respected the times but when I dried my hair I was very disappointed to see the result.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mafalda: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further.
PUBLICADO POR:
Mary A.
marzo 3, 2023
Awful Product
PUBLICADO POR:
Mary A.
marzo 3, 2023
This Product didn't cover a single Gray hair and made them look more noticeable. The box color from the Drugstore used during the Pandemic worked much better than this.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda T.
marzo 3, 2023
Garbage
PUBLICADO POR:
Rhonda T.
marzo 3, 2023
Didn't cover gray; AT ALL!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Emma M.
marzo 3, 2023
Disappointing
PUBLICADO POR:
Emma M.
marzo 3, 2023
Had been looking forward to trying this was left disappointed. Didn't cover my greys and colour was very ginger/Brassy. 1st time using it and was on roots only. Just didn't work or suit me.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emma M. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amandeep S.
marzo 3, 2023
Good white coverage but not the shade !
PUBLICADO POR:
Amandeep S.
marzo 3, 2023
Nothing like the Violet brown shade more copper colour but covered the white hair
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Evangeline Y.
marzo 2, 2023
Coverage
PUBLICADO POR:
Evangeline Y.
marzo 2, 2023
The color is nice but it doesnt do good for my white hair
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Evangeline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Judith D.
marzo 2, 2023
Scam
PUBLICADO POR:
Judith D.
marzo 2, 2023
This product is NOT formulated for you. The product does a terrible job of covering gray. They are not willing to refund or send a better formula before the next scheduled delivery.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Judith - We are so sorry to hear that you were disappointed with the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Oceane D.
marzo 2, 2023
Tueur de cheveux
PUBLICADO POR:
Oceane D.
marzo 2, 2023
Votre couleur m'as énormément abîmer mes cheveux, ils étaient si longs, il faut que j'aille chez la coiffeuse désormais car ils sont affreux. Je fais une perte énorme et sont complètement rêche. Je recommande pas votre marque.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Oceane D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous et nous souhaitons trouver avec vous une solution. Nous vous contacterons par email afin de vous aider.
PUBLICADO POR:
Dawn P.
marzo 2, 2023
Not the color I wanted too dark
PUBLICADO POR:
Dawn P.
marzo 2, 2023
I'm not happy it's too dark and I hate burgundy I have it in my hair
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
S E M.
marzo 2, 2023
Have used--but now they won't send or sell me my color. Ridiculous
PUBLICADO POR:
S E M.
marzo 2, 2023
I have really liked eSalon, but I collected color faster than I could use it so i stopped ordering for a few months. But I loved my color (after some adjustment). I went to re-order--and they won't let me re-order my color. I have to start all over, create a new profile, etc. Why? All my information is in my account, and none of it has changed. So why do I have to start over, risk not getting the color I want again, and all that? I reached out to customer support, and the agent basically said nothing they can do--they refuse to sell me my existing color again. What company behaves this way?! It's so ridiculous I won't deal with this company any more. Find a company that doesn't inexplicably refuse to sell its products to users.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
S E M - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy B.
marzo 2, 2023
Fried hair
PUBLICADO POR:
Tammy B.
marzo 2, 2023
I want to end my membership or subscription with eSalon effective immediately.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura C.
marzo 1, 2023
Washed out
PUBLICADO POR:
Laura C.
marzo 1, 2023
Almost didn’t cover my grays and color changed after just 2 shampoo
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our color did not meet your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved; we truly appreciate you reaching out to us and giving us the chance to get it right!
PUBLICADO POR:
Klaudyna R.
febrero 28, 2023
Arrived much later than expected and did not cover the white hair.
PUBLICADO POR:
Klaudyna R.
febrero 28, 2023
The colour is beautiful but it did not cover the grays. It also arrived much later so I ended up travelling with bad hair, only to finally colour them and now having to go to the hairdresser to fix it. Not recommending if you have grass to cover. It does not work... sadly.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Klaudyna R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application and by our shipping time. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Nina T.
febrero 28, 2023
Different color than last time. Hair looks terrible
PUBLICADO POR:
Nina T.
febrero 28, 2023
My hair came out orangey brown inatead of blackish brown at the roots and my grays are still not covered well at all, despite following the directions to the letter. Very disappointed
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Michelle B.
febrero 28, 2023
I Messed up my hair
PUBLICADO POR:
Michelle B.
febrero 28, 2023
I followed directions even watched the video and still managed to mess up my hair I'm leaving it to the pros next time
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jennifer M.
febrero 28, 2023
not great on grays
PUBLICADO POR:
Jennifer M.
febrero 28, 2023
color was to light and absolutely did not cover my grays. had a young lady in school doing my hair color and she used a brush application. not very happy about this one
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jennifer - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jesse P.
febrero 28, 2023
color never lasted a week
PUBLICADO POR:
Jesse P.
febrero 28, 2023
liked the color but it didnt last a week
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jesse - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alicia H.
febrero 27, 2023
HORRIBLE
PUBLICADO POR:
Alicia H.
febrero 27, 2023
Do not order from e salon it's awful I cried then Jennifer sent me another color to darken my roots and it made them even more orange....she obviously has no clue what she is doing I asked for a dark dark purple ...I got ORANGE ROOTS AND ORANGY BROWN ENDS ....I HATE ITTTT 😭😭😭😭😭
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
lisa A.
febrero 27, 2023
Supposed to be dark blonde
PUBLICADO POR:
lisa A.
febrero 27, 2023
Supposed to be dark blonde, instead I got a medium brown. If I could upload before and after pictures I would.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Linda S.
febrero 27, 2023
Extremely disappointed. Did not cover gray at all.
PUBLICADO POR:
Linda S.
febrero 27, 2023
Followed the directions to the T and the color did not cover gray at all. Such a waste of money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer F.
febrero 27, 2023
Wäscht sich aus
PUBLICADO POR:
Jennifer F.
febrero 27, 2023
Die Farbe wäscht sich nach einigen Malen aus
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Connie K.
febrero 27, 2023
Not happy
PUBLICADO POR:
Connie K.
febrero 27, 2023
Don't like the color..it's like a red I hate red
.I want lighter..can you fix it very unhappy
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Connie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gemma B.
febrero 26, 2023
Left with ginger hair
PUBLICADO POR:
Gemma B.
febrero 26, 2023
I’m unsure what happened but I selected dark blond colour i put the colour on the roots and the colour started developing a plum purple colour it was a bit conderning and the ends turned deep purple too, I washed it off as per the instructions and I’ve been left with bright ginger hair. I’m very upset and I will have to spend more money now trying to correct this. I’ve tried to press help and the option doesn’t work on the website. Never again!!!!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Gemma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Lea V.
febrero 26, 2023
Good color but too auburn
PUBLICADO POR:
Lea V.
febrero 26, 2023
E-Salon has been great so far. I adjusted the color and it turned out too light. I’m a natural brunette and went for medium brown. Unfortunately it turned my hair a shade of auburn. Stick with dark brown if you’re a natural brunette.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Georgia S.
febrero 25, 2023
Terrible
PUBLICADO POR:
Georgia S.
febrero 25, 2023
Made my highlighted bits of hair dark brown (no sign of copper/red at all in any light) and made 0 difference to my natural brown colour
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