Do not send me any more hair color sets! I am not able to use them, I am taking radiation and I can't color my hair! I haven't used the first box yet and don't know if or when I can. Do not send me anything!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Norma - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Yammy Y.
abril 16, 2023
Custom color set
PUBLICADO POR:
Yammy Y.
abril 16, 2023
Smell is strong , color makes hair a bit rough but grey hair can be covered well.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin Y.
abril 16, 2023
Didn’t blend well
PUBLICADO POR:
Erin Y.
abril 16, 2023
I still love the color, but this time I got just the new growth coverage. The part that had the color on longer was noticeably darker and I don’t think it blended well with the ends.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Erin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Chantal M.
abril 16, 2023
C'est pas au top le produit
PUBLICADO POR:
Chantal M.
abril 16, 2023
Ça prend pas sur mes racines suis dei
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chantal M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'ont pas répondu à vos attentes. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
PUBLICADO POR:
Kathy K.
abril 15, 2023
Disappointed
PUBLICADO POR:
Kathy K.
abril 15, 2023
My color was entirely TOO dark. Also less than 2 weeks grey started showing through. Color faded within a week but that's not bad because it was wrong color. I followed the instructions and have been doing my own color for years and never had a problem.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kathy - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rachel S.
abril 15, 2023
Not the colour chosen
PUBLICADO POR:
Rachel S.
abril 15, 2023
The shipping speed and the presentation of everything was so lovely, but I followed the instructions to the letter, and ended up with faded red/strawberry blonde roots and vibrant red mid length and ends…it overall looks like I dyed my hair red 4 weeks ago and it has majorly faded overtime…and I dyed it yesterday ☹️
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Rachel: We are so sorry to hear that your hair color turned out different from expected. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Valerie J.
abril 15, 2023
Only OK
PUBLICADO POR:
Valerie J.
abril 15, 2023
Does not last as long for the price you pay. The OTC product last the same .
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Valerie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Beth T.
abril 15, 2023
Terrible color
PUBLICADO POR:
Beth T.
abril 15, 2023
Ordered intense copper, there was no trace of copper and I ended up with pink hair. Looks awful.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Francine P.
abril 14, 2023
Did not work on my grey hairs
PUBLICADO POR:
Francine P.
abril 14, 2023
Don't like this product. I thought it would fully cover my grey hairs and it did not I even left it on for over an hour and a half. I will not recommend this product for anyone with grey hair I even tried to buy a lighter color so when they grey hairs do come out their not so noticeable. Well I got it today and did my hair the same day it did not work on my hair at all. I will cancel this account.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Francine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Stephanie K.
abril 14, 2023
Verblasste Farbe
PUBLICADO POR:
Stephanie K.
abril 14, 2023
Nach vier Wochen sieht die Haarfarbe verblasst aus
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stephanie K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cyn F.
abril 14, 2023
Worst Brassiness EVER
PUBLICADO POR:
Cyn F.
abril 14, 2023
The color was darker than my original color and it came out as a brassy nightmare!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Rosa R.
abril 14, 2023
Beware of eSalon's Hair Color Blends
PUBLICADO POR:
Rosa R.
abril 14, 2023
I received a blend that darken my hair A LOT! The blend color on my hair is not even remotely close to the hair color I selected. I don't trust their color specialist customizing blends and have canceled my subscription after my first and last bad experience with eSalon. I will need to go to my salon and have my hairstylist get my lighter hair color back and spend the unexpected cost! I DO NOT RECOMMEND AND TRUST THEIR HAIR COLOR BLENDS!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy B.
abril 14, 2023
Usage
PUBLICADO POR:
Nancy B.
abril 14, 2023
Have not used yet. Will be several more weeks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Nancy - We are so excited for you to try your color soon! We truly value every client's feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Sonja H.
abril 14, 2023
No change
PUBLICADO POR:
Sonja H.
abril 14, 2023
I followed instructions to a T but my hair is still red strawberry blonde not the Ash color I wanted. However the package and order were perfect it just didn’t take to my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonja - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Penny P.
abril 14, 2023
Bad time to get it wrong !
PUBLICADO POR:
Penny P.
abril 14, 2023
I-Don’t like leaving bad reviews for Business, however, they dropped the ball big time!
I feel it is important for
A company to get it
Right, if they are selling the concept of self-coloring your hair at home. Where if you bought your color at a supply store you would know what you purchased! Not so here!
You are at their mercy, believing you have bought the same color. This is especially true, when you deal in any kind of red highlights or coloring! Reds deposit the most pigment and is the most difficult to reverse, without major problems! I have this problem!
The fact last are, I bought hair color four times prior and was very happy !,
I was feeling comfortable in their ability to provide me with the same product each time ! Well NO THAT DID NOT HAPPEN. Here are the facts!
- [ ] My daughters' wedding is in Texas this weekend. I'm in Ca. And colored my hair as always .
- [ ] Ordered. the same hair color the last four times. 34/dark blonde 1,/8 copper, and the other is ash. Hair turns out strawberry blonde
- [ ] My daughter offered to apply it for me. while I the color looked the same when pouring them together.
- [ ] My hair color is strawberry blonde and is long.
- [ ] For this last order, I didn't look at their % of color, it had always been great before!
My normal ordered was 3/4% dark blonde, 1/4 ash blonde 1/8 copper! 20% vol.
- [ ] This time I was sent 1/2 Medium Brown 1/2 COPPER RED! 10% volume.
- [ ] No BLONDE! That's it! No blonde whatsoever. No lift! I was horrified. My daughter cried, thinking she did it! Kinda looked like a dark carrot top!
Had to buy a wig, until I can get it done professionally
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Penny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Robin P.
abril 14, 2023
Underwhelming results
PUBLICADO POR:
Robin P.
abril 14, 2023
Nice packaging and “value added “ with personal instructions, separate roots and lengths color bottles, and some nice extra tools. But I’m not that excited about the resulting color and condition of my hair.
I went with a cool beige blonde because my hair pulls orange and I have very hard water that makes any golden tones brassy looking. And I HATE brassy tones with a passion! My natural color is very ashy “bronde” and warm colors do not suit my pinkish complexion. I thought this would be pretty close to my natural color(max one level lighter, but I have 50% gray so thought it would work well).
I followed all instructions and have a lot of past experience with coloring my hair. This didn’t cover my grays very well, looks much warmer than expected, and my hair feels dry and damaged. I used the light set kit afterwards and those highlights also turned out pretty brassy except for the ends (which had previous highlights).
I’m thinking of trying one more time with the most ashy tone and requesting more gray coverage in the formula if possible. But if that doesn’t turn out well I’m going to look elsewhere for my color needs.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Stacey E.
abril 13, 2023
COLOR
PUBLICADO POR:
Stacey E.
abril 13, 2023
The color is Black on the ends but more of a Red tint at the roots and on my grey hairs. I don't like that at all. I do enjoy having a box of hair color waiting on me every month and not going to the store but definitely need the color adjusted.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stacey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Heather M.
abril 12, 2023
Chocolate Brown
PUBLICADO POR:
Heather M.
abril 12, 2023
My hair didn’t change colour at all with it was gutted my hair looked darker instead of lighter
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Heather! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just contacted you to help you further.
PUBLICADO POR:
Charnetta D.
abril 12, 2023
Not Enough Gray Coverage
PUBLICADO POR:
Charnetta D.
abril 12, 2023
This product is easy to use and comes with literally everything you need to color your hair safely at home. For me however there just isn't enough gray coverage.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Charnetta - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Alexandra F.
abril 12, 2023
Leider nicht überzeugt
PUBLICADO POR:
Alexandra F.
abril 12, 2023
Ich habe heute die Farbe benutzt wie angegeben. Leider bin ich vom Ergebnis nicht begeistert. Man sieht gar nichts vom Roten das in der Schwarz/Rot Farbe war.
Schade
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexandra F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ann G.
abril 12, 2023
Easy to use
PUBLICADO POR:
Ann G.
abril 12, 2023
Was easy to use, My hair feels soft. I like everything, Except the color. It's pretty but to pale. Doesn't match what I picked out. Was hoping it was more red. Color I was aiming for looks like L'Oreal 9G.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ann - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Tabatha D.
abril 11, 2023
Don’t waste your time, Customer Service won’t respond
PUBLICADO POR:
Tabatha D.
abril 11, 2023
I sent pictures of my hair prior to my custom color being created and provided the details of the dark brown hair color I was seeking and it still wasn’t right. I emailed about how unsatisfactory your product was and Ive NEVER heard from anyone. Still a week later, no response. You email me every couple of days trying to sell me something but you can’t reply to my issue via email. I finally just gave up and cancelled the auto ship and when the second shipment arrives I will return it to get my refund. I had read reviews that no one contacts you but I figured it was an oversight now I think it’s just how you do business.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tabatha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cheryl S.
abril 11, 2023
Wrong colour
PUBLICADO POR:
Cheryl S.
abril 11, 2023
Despite several emails I am still being sent wrong colour customer service is shocking I do not want anymore sent….. beyond frustrating
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Cheryl! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Merry W.
abril 11, 2023
Sieht schlimm aus
PUBLICADO POR:
Merry W.
abril 11, 2023
Die Farbe ist viel zu dunkel am Ansatz,
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Merry W. - Vielen Dank für Ihre Produktbewertung. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Emeline P.
abril 10, 2023
Magnifique couleur mais elle ne tient pas
PUBLICADO POR:
Emeline P.
abril 10, 2023
La couleur est magnifique, simple à utiliser (à 2 c’est quand même mieux). Cependant, j’ai pris une coloration permanente sans ammoniaque mais celle-ci dégorge et laisse apparaître les mèches blondes (que j’avais précédemment) au bout de 2 shampoings.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emeline P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration s'estompe trop vite. Notre garantie Coloration Heureuse est primordiale pour nous, nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Kayla D.
abril 10, 2023
Again, did not match my hair
PUBLICADO POR:
Kayla D.
abril 10, 2023
I have almost black hair, that’s how dark brown my hair is. And they keep giving me lighter hair colors I do not understand. And so my roots once again do not match.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kayla - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Pamela A.
abril 10, 2023
Unexpected
PUBLICADO POR:
Pamela A.
abril 10, 2023
I’m not really liking my hair. It’s way to dark with very little red highlights to it. I will need to buy some new product to try and get it lighter
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Vanessa P.
abril 10, 2023
Didn’t like my color
PUBLICADO POR:
Vanessa P.
abril 10, 2023
My color was too dark. Didn’t see any change at all! I tried this twice, but no difference in my hair color at at all! So I’ll go elsewhere.!!!! Really wish I can get a refund!!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Vanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Vicky L.
abril 9, 2023
Ergebnis ist enttäuschend
PUBLICADO POR:
Vicky L.
abril 9, 2023
Ich bin sehr enttäuscht von der Coloration. Ich habe hellbraun asch bestellt, aber das Ergebnis ist nicht mal annähernd ein aschton, sondern ein sehr helles goldbraun mit kupferreflexen. Genau das was ich nicht wollte. Zudem hat die Farbe absolut keine grauen Haare abgedeckt, das heißt ich habe im Ansatz immer noch alle grauen Strähnen. Im Hinblick darauf, dass dies mein ausdrücklicher Wunsch war, ist die Farbe eine absolute Enttäuschung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Vicky L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Beate S.
abril 9, 2023
Farbe passt nicht
PUBLICADO POR:
Beate S.
abril 9, 2023
Entspricht nicht meinem Wunschton
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Beate S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Sarah W.
abril 8, 2023
Ruined my hair
PUBLICADO POR:
Sarah W.
abril 8, 2023
I requested the brown//copper which on the picture had a pink tint to it. Follow the instructions to the letter and my hair is brown! Not just brown a horrible mud colour which is going to need bleach to lift. I tried this company as the colour I use is hard to get hold of, I picked a colour too match what I used and it's shocking. It's only hair but looking at the colour and I cried... Because I know this will ruin my hair to fix. Rest assured I won't be using this again. Overpriced and still end up with a colour that is worse than the usual box colour.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Michelle - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Mary R.
abril 8, 2023
Re: wrong colour and customer service
PUBLICADO POR:
Mary R.
abril 8, 2023
We have spoken about a couple of issues
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy C.
abril 8, 2023
It’s Ok
PUBLICADO POR:
Tammy C.
abril 8, 2023
I like the strawberry color as it’s close to my natural color. The only reason I color my natural red is because I’m getting whites. This initially covered them until the second hair wash. I used the shampoo & conditioner included and followed the time settings for processing. It’s been 1 week since I colored and I have whites like I never colored my hair. 😢 At least they blend into the strawberry blonde some.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Tammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Veta H.
abril 8, 2023
Makes hair very very dry
PUBLICADO POR:
Veta H.
abril 8, 2023
Like my headline says and grey coverage isn’t great either
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Veta - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Gina H.
abril 8, 2023
Unzufrieden
PUBLICADO POR:
Gina H.
abril 8, 2023
Leider war die Ansatzgrauabsetzung nicht zufriedenstellend.Bereits nach 3 Haarewäschen war der wieder sichtbar.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gina H.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Katherine O.
abril 8, 2023
Horrible!
PUBLICADO POR:
Katherine O.
abril 8, 2023
I will never use this again. My hair is ruined for Easter Sunday. Thank you esalon for making my hair greenish! It was suppose to be light blonde. Has a greenish tint. Now I have to go to church like this tomorrow and laugh it off. I will not ever recommend esalon! Not only did it turn my hair an ugly color but also the texture of the hair. I think I will stick with my regular hair color from the store! At least with that I don't end up with ugly hair! ESALON YOU SHOULD REIMBURSE ME! if I could have given 0 stars , I would have. Also very disappointed that you just sent the color without replying to my emails with the picture but guess that should have been my red flag not to use the product!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Katherine - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Mrunal W.
abril 7, 2023
Temporary color
PUBLICADO POR:
Mrunal W.
abril 7, 2023
Color started fading after single wash, grey coverage was less than 20%. In 4 washes I have lost all color and grey hair are visible. It did not make my hair dry, but color is not lasting at all even when I followed all instructions.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Mrunal: We are sorry to hear that your color didn't last. Please check your emails, your colorist has got back to you to help you further.
PUBLICADO POR:
Lauren R.
abril 7, 2023
Not great
PUBLICADO POR:
Lauren R.
abril 7, 2023
Tried two different custom colours and neither got me to the hair colour I wanted. Wasn’t much change to my original hair colour. Wanted light ash blonde and my hair is bronze blonde - same as my original hair colour
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lauren: We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Amanda L.
abril 7, 2023
Are you kidding me?!
PUBLICADO POR:
Amanda L.
abril 7, 2023
In no way is my hair anything close to what I wanted or described. It is pink and fried and horrible! Of course it's too late for me to contact customer service I am starting a job on Monday I really really hope you guys can fix this!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Amanda - We are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica S.
abril 7, 2023
I have to pay to have to have the color corrected at the salon
PUBLICADO POR:
Jessica S.
abril 7, 2023
I was under the impression that once I put the color I wanted to achieve - and sent a photo of my current color, you'd send the right shade to achieve the light ash brown!? Instead it came out black!?! We're going into summer and my hair is black! I have to go to the salon to have this corrected now.
Im not a cosmetologist and I know what colors to put on my hair to achieve the shade I want!
The fact my hair is black - ordering from a "professional" is incredibly insane! I sent a photo of my current hair color and chose the color I'd like to achieve. It's not even close! I wanted to go a tad bit lighter for spring! Definitely not black!
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Rebecca D.
abril 6, 2023
Great product
PUBLICADO POR:
Rebecca D.
abril 6, 2023
I just wish it was a darker copper
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Rebecca - Thanks for taking the time to share your feedback with us! We see that your colorist received your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
PUBLICADO POR:
Jesse T.
abril 6, 2023
No color
PUBLICADO POR:
Jesse T.
abril 6, 2023
Absolutely no color deposited into my hair and I’m very disappointed. It is still the exact color it was before dying it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jesse - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Charity S.
abril 6, 2023
It didn’t work
PUBLICADO POR:
Charity S.
abril 6, 2023
I hated this color and this hair dye I wasted my money
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Charity - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brigitte G.
abril 5, 2023
Farbe ist ok
PUBLICADO POR:
Brigitte G.
abril 5, 2023
Farbe ist ganz OK. Gebe aber nur 3 Sterne, da das Produkt zu teuer ist.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Brigitte G.- Vielen Dank für Ihre Produktbewertung. Wir verstehen vollkommen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass deine Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der dich berät, deine individuell abgefüllte Flasche sowie das gesamte Zubehör für deine Farbanwendung. Am besten sparst du Geld, indem du dich für unser Farb-Abo anmeldest. So erhältst du 20% Rabatt bei jeder Bestellung. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Gesine B.
abril 5, 2023
Enttäuscht
PUBLICADO POR:
Gesine B.
abril 5, 2023
Ich habe meine Haarfarbe bis heute nicht bekommen ‼️
Das ist schon sehr enttäuschend -schade!
Auf meine E-Mails auch keine Rückmeldung 🤔
Per Telefon geht es auch nicht,man kann mit niemandem sprechen.
Auf AB gesprochen --nichts tut sich.
Aber bezahlt hab ich 👍
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gesine B. - Vielen Dank für Ihr Feedback. Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Holly T.
abril 5, 2023
Good coverage, colour too dark
PUBLICADO POR:
Holly T.
abril 5, 2023
The overall coverage was good but the colour is a bright red that is much darker than the soft copper I was hoping for! Hope they make the right adjustments and I can give a better rating next time!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Holly! We are sorry to hear that your color is darker than expected. Please check your emails, your colorist will go through your comments to make the necessary changes.
PUBLICADO POR:
Catherine K.
abril 5, 2023
Not crazy about the color
PUBLICADO POR:
Catherine K.
abril 5, 2023
I think I picked a color that is too dark for me.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Catherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stephanie W.
abril 5, 2023
Did nothing
PUBLICADO POR:
Stephanie W.
abril 5, 2023
My grays are still just as Gray after I used your color kit you sent me.I feel it was a waste of money and I no longer wish to receive anymore. And I did follow the instructions completely.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kerstin F.
abril 4, 2023
Haarfarbe
PUBLICADO POR:
Kerstin F.
abril 4, 2023
Ich war mit der gesamten Farbe nicht zufrieden.
Die Haltbarkeit der Farbe war nicht länger als handelsübliche Haarfarbe
Der Preis war es nicht wert.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerstin F.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tatyana M.
abril 4, 2023
Not a permanent colour
PUBLICADO POR:
Tatyana M.
abril 4, 2023
It didn't cover me white hair and the whole colour washed off after a month.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tatyana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Mary F.
abril 3, 2023
OMG. What a dishonest company.
PUBLICADO POR:
Mary F.
abril 3, 2023
I ORDERED PRODUCT LAST FALL. I DID NOT CARE FOR IT AT ALL. I TRIED A COUPLE MORE "SOLUTIONS" THEY SENT TO ME AND NOTHING WORKED. I DID NOT WANT AUTO SHIP TO OCCUR SO I CANCELLED MY ACCOUNT AND I WOULD HAVE TO 'RESTART' AUTO SHIP IF I WANTED TO ORDER AGAIN. TODAY MY BANK ACCOUNT HAD A $51 CHARGE FROM eSALON. I disputed it with my bank and went to the chat box and that rep told me it wasn't cancelled but she cancelled it for me BEFORE we chatted. What? These online companies make money by, oops, sending you products you didn't order, hoping you'll keep it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brittany R.
abril 3, 2023
Alexandria Paget turned my hair orange
PUBLICADO POR:
Brittany R.
abril 3, 2023
My colorist, Alexandria, sent this concoction for me to try. She was supposed to have fixed the color the last two times around but my hair kept turning orange. This order was supposed to be a new color but it still turned my hair orange. I sent pictures and asked what I should do since I didn't want to buy another box. She responded asking me what I want her to do...well now I thought I asked you what to do. If I knew what to do I wouldn't be asking. So I turned off my subscription and I'm going to Walmart to buy a box of hair color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brittany - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robin
abril 3, 2023
F’d my hair up
PUBLICADO POR:
Robin
abril 3, 2023
I’ve colored my hair myself 100’s of times and I’ve always had really good luck. Until I tried eSalon. The color I chose is exactly what I wanted. However, the color only “took” in 1/3 of my hair. And my hair was not colored, treated, and very healthy before I used eSalon color. I uploaded photos. I sent a message explaining my issue. Begged them to send me more color so I can fix this mess BEFORE the holiday and I’ve had ZERO response. I’m going to have to buy a box color from the pharmacy. To say I’m pissed off would be an understatement.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annette S.
abril 2, 2023
Worst color ever/TRASH!!!
PUBLICADO POR:
Annette S.
abril 2, 2023
My light blonde hair went to a light mousy brown color. Terrible results. I will never use your products again!! I called & left a voicemail message with my personal information & the mis-color management & never received a call back, no refunds & you had the audacity to even send me the same ridiculous color a 2nd time!!! You missed this customer by a million times! Cancel this ridiculous nonsense of a poor colorist, he/she is far from professional & you don’t follow through with your warranty/guarantee/promises!! You take this 2nd shipment back & refund my money, I definitely will not use it again!!!! Not ever!!!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Annette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Isabelle M.
abril 2, 2023
Haare sehen fast aus wie davor
PUBLICADO POR:
Isabelle M.
abril 2, 2023
Ich habe eine permanente Farbe bestellt um u.a. ein paar graue Haare abzudecken und auch meinen Ansatz. Leider sehen meine Haare fast aus wie davor und die grauen Haare sind nicht gefärbt und nach wie vor grau. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Isabelle M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
isabelle H.
abril 2, 2023
Couleur non colorante
PUBLICADO POR:
isabelle H.
abril 2, 2023
Aucun changement je voulais un reflet bleuté suis très decue de vos produits
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
isabelle H. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Rachael F.
abril 2, 2023
Does not cover gray hair as advertised
PUBLICADO POR:
Rachael F.
abril 2, 2023
Not only does it not cover gray hair, it has turned my hair into straw. I took it to my hair dresser to apply as she has the skills better than myself and my lord. My hair is straw. I just cut off 9 inches of hair because it was so bad. No, it was not over processed, either. We went exactly by the timing on the instructions (actually one minute less because my head started burning so badly to where I now have scabs on it) - this may work for many, but I certainly will never ever order this again. The dermatologist said that the ingredients are very toxic and I should never use it again. So not a very good review. Just an honest one.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rachael - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jeanette S.
abril 2, 2023
Ich bin enttäuscht
PUBLICADO POR:
Jeanette S.
abril 2, 2023
Leider keine genügende Grauabdeckung
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jeanette S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Tiffany T.
abril 2, 2023
Not worth it
PUBLICADO POR:
Tiffany T.
abril 2, 2023
I tried this and it did nothing to my hair. I followed everything step by step and you can't even tell I colored my hair. Definitely not worth it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christina C.
abril 1, 2023
the color wash off in less than a week
PUBLICADO POR:
Christina C.
abril 1, 2023
the color wash off in less than a week
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Christina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Khanni
abril 1, 2023
Good
PUBLICADO POR:
Khanni
abril 1, 2023
My hair is feeling great but doesn't cover my grey and there is a lot of formula.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Hillary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Judith R.
abril 1, 2023
Angry
PUBLICADO POR:
Judith R.
abril 1, 2023
I got sucked into this. They were very clever with the $10 pitch. The first order I used I bottle. I still have the other. Now they send be another. Now I have 3 bottles. And it was $30 and change to my charge card.. I will send it back. I am on fixed income. Believe me when I say I am going to blast negative reviews
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Judith - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Peggy B.
marzo 31, 2023
Keine Abdeckung meiner grauen Haare
PUBLICADO POR:
Peggy B.
marzo 31, 2023
Leider deckt die Farbe nicht meine grauen Haare ab. Die Lieferung war in Ordnung, alles ganz nett, jedoch macht ein weiterer Kauf für mich keinen Sinn.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Peggy B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Raschelle S.
marzo 31, 2023
Store boxed brand works better
PUBLICADO POR:
Raschelle S.
marzo 31, 2023
This was awful. I got much better results with boxed brand color. Could not even tell I dyed my hair and it should have been a dramatic change. Very disappointing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Raschelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Wera Margitta E.
marzo 31, 2023
Widerruf des Einzugsverfahren
PUBLICADO POR:
Wera Margitta E.
marzo 31, 2023
Die Farbe ist ok. Ich bin mir sicher , dass ich kein Flex-Abo bei ihnen abgeschlossen habe.
Hiermit widerrufen ich meine Einzugsverfahren/Lastschriftverfahren mit dem heutigen
Tage (31.03.2023).
PayPal wurde bereits informiert.
Eisoldt
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Wera Margitta E. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir Ihnen behilflich sein können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Donna K.
marzo 31, 2023
Gray roots
PUBLICADO POR:
Donna K.
marzo 31, 2023
I love the product, leaves my hair soft but does not cover gray roots for more than 2 weeks
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Alicja M.
marzo 31, 2023
Didn't work
PUBLICADO POR:
Alicja M.
marzo 31, 2023
Didn't cover my roots,didn't cover my grays didn't do anything to my hair, they r same as before , not worth a penny 🤨😐
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Olivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Christine F.
marzo 30, 2023
Nicht ganz so wie erwartet!
PUBLICADO POR:
Christine F.
marzo 30, 2023
Die Farbe deckt leider nicht wirklich den grauen Ansatz, obwohl der wie in der Anleitung zuerst bearbeitet wurde! Auch mit der Farbe bin ich nicht zu 100% zufrieden. Ich hatte angegeben keinen rotsich zu wollen und meine Haare haben nun einen rotstich....
Ansonsten ist die Verpackung mit Anleitung gut und einfach in der Anwendung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Christine F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Bittoo S.
marzo 30, 2023
Grey hair
PUBLICADO POR:
Bittoo S.
marzo 30, 2023
It didn’t cover some grey hair. The packaging and everything is lovely.. I won’t spend £22 to buy this.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Bittoo - We are sorry that your experience at eSalon didn’t quite match your expectations. One unique benefit of our service is that we can easily adjust your formulation based on your comments, and we’d love to assist you further! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Theresa P.
marzo 30, 2023
Beyond pissed
PUBLICADO POR:
Theresa P.
marzo 30, 2023
My blonde hair is now dark brown. It was supposed to be matched to my hair color. I even sent a picture of my hair color. It was supposed to be dark blonde. There is nothing blonde about this at all. It’s dark dark brown. Borderline black. This is not natural looking at all. This has ruined my hair and my natural color.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jennifer H.
marzo 30, 2023
Not dark brown on my roots
PUBLICADO POR:
Jennifer H.
marzo 30, 2023
I ordered dark brown which is my natural color and the color of the rest of my hair color. After using your product on my roots, it comes out medium golden brown NOT a dark brown at all. For the price I’m extremely disappointed and my February order never got delivered and I just saw on your tracking with usps that because the postal service for some reason couldn’t deliver, they disposed of it instead of returning it back to you and I NEVER got a refund or a new kit sent to me. Also for some weird reason my payments are coming from my PayPal account which is linked to my bank debit card, then sometimes it’s taken directly from my debit card and now the last few months your taking a double payment because it’s also now coming out of my husband’s personal account, which I have NEVER gave you any of his bank info nor does it even appear in my payment in my account with you. It ONLY shows my PayPal account that is authorized. So your company for two months now took payment out of two different account’s (not authorized) but only received ONE box of product. Except for February where you got payment from two different accounts (NOT Authorized) but didn’t get NO box of product at all. Because the usps threw it away. And YOU never credited me back or sent a new box out. Shame on you for scamming people out of money and ripping me off!!! If I do my math right. As far as I’m concerned your company owes me a credit of 3 boxes. Either the money should be sent back OR 3 boxes of DARK brown hair dye product should be delivered to me since you’ve already got paid (twice for two months) but no product was received. Oh and the FREE box of product or credit for your 100% money back guarantee or free box of product if dissatisfied. So that’s (4) boxes of product OR (4) Credits of $33.77 that I was charged that needs to be refunded back to my bank account (which I’ve cancelled my debit card)
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We also apologize that you did not receive your February shipment. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Majella V.
marzo 30, 2023
Stubborn gray hairs
PUBLICADO POR:
Majella V.
marzo 30, 2023
This dye did not get all my gray hairs. I have patches of gray still showing even after I got 2 bottles for my whole head. Color looks great on the rest of my hair but sadly didn’t cover all my gray’s such a bummer.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Majella - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer P.
marzo 29, 2023
No even close to color I chose
PUBLICADO POR:
Jennifer P.
marzo 29, 2023
I requested light golden brown my hair turned out dark red.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Elizabeth R.
marzo 29, 2023
Didn’t color my hair at all
PUBLICADO POR:
Elizabeth R.
marzo 29, 2023
I followed the instructions precisely and my hair is the same color it was before I dyed it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
cheryl F.
marzo 29, 2023
Way darker!
PUBLICADO POR:
cheryl F.
marzo 29, 2023
The color I choose was a dark chocolate, the color I got turned out black and dull. I followed instructions to a tee. 😢
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lise P.
marzo 29, 2023
Ma demande n'a pas été réalisée
PUBLICADO POR:
Lise P.
marzo 29, 2023
Je souhaitais une colo pouvant faire partir ma couleur rousse, j' avais envoyé une photo afin que vous voyez bien la couleur. J'ai donc reçu ma colo dans l'espoir de pouvoir enfin voir ses cheveux roux disparaitre. Mais malheureusement celle-ci n'a quasiment rien changer ! Je suis toujours rousse et non de la couleur demandée.
Autant dire que j'ai commandé une couleur pour rien !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lise P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Breeann H.
marzo 28, 2023
I’m pretty upset my hair looks like shit
PUBLICADO POR:
Breeann H.
marzo 28, 2023
My roots are a different color from the rest of my hair wtf is that about? Everything was so nice up until I washed it out and it dried. I have never in all my 20 years dieing my hair have I ever had this problem! I won’t be ordering this again infact I have to do spend more money to go get my usual from Sally’s and do it again the way I normally do because unfortunately this was not good. The color is awful and my true w
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Breeann - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Disappointed
marzo 28, 2023
Wrong color
PUBLICADO POR:
Disappointed
marzo 28, 2023
I've been ordering color for awhile and haven't had any issues until now. It lifted me instead of depositing. I feel like someone mixed something wrong. I Contacted them to let them know and the response I received was basically they think it was mixed right. I guess what I would have liked for a response would have been a simple Sorry and how can we help fix things? I'm left to figure out now how to fix my hair! At this point I'm good with that because I no longer trust them.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We are so sorry to hear that your latest hair color application did not turn out as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Kate D.
marzo 28, 2023
Color was perfect
PUBLICADO POR:
Kate D.
marzo 28, 2023
The color was great but I find my hair is very dry after using this color.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Kate - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear your hair was dryer than expected after applying your color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Adeline D.
marzo 28, 2023
Arnaque
PUBLICADO POR:
Adeline D.
marzo 28, 2023
Jamais reçu depuis presque deux mois et toujours aucun remboursement. Arnaque.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Adeline D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Il s'agit d'une situation inhabituelle et nous souhaitons vous aider. Nous allons vous contacter par email pour plus d'information.
PUBLICADO POR:
Heather Y.
marzo 28, 2023
Still have grays
PUBLICADO POR:
Heather Y.
marzo 28, 2023
Product didn’t cover any grays, my roots look awful.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
zahra Z.
marzo 28, 2023
It didn’t coloured my hair completely
PUBLICADO POR:
zahra Z.
marzo 28, 2023
I have had sent my hair picture but I received very dark brown and I am not happy abut
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zahra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne-Sophie A.
marzo 27, 2023
Mécontente 😡
PUBLICADO POR:
Anne-Sophie A.
marzo 27, 2023
La couleur que vous m’avez préparé est catastrophique j’ai dû aller chez le coiffeur en catastrophe car je me suis retrouvé rousse alors que je suis blonde !
Une mauvaise expérience malheureusement !
Anne-Sophie
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne-Sophie A. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçus par les résultats de votre coloration. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous allons vous contacter par email afin de vous aider et vous envoyer les prochaines étapes. Nous restons à votre écoute si besoin !
PUBLICADO POR:
Nikki H.
marzo 27, 2023
Was not the Right color.
PUBLICADO POR:
Nikki H.
marzo 27, 2023
Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Nikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Sherry B.
marzo 27, 2023
Not satisfied
PUBLICADO POR:
Sherry B.
marzo 27, 2023
I haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone
.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
nasareen A.
marzo 27, 2023
Made scalp itchy
PUBLICADO POR:
nasareen A.
marzo 27, 2023
I realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
May - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer T.
marzo 27, 2023
Doesn't last long enough in my hair
PUBLICADO POR:
Jennifer T.
marzo 27, 2023
I had to get used to going a little darker than my normal dyed blonde, so my roots wouldn't show so much, but unfortunately it wasn't much longer than a box I buy at Walmart.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Jennifer - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Ann A.
marzo 26, 2023
Color is off
PUBLICADO POR:
Ann A.
marzo 26, 2023
Color was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Ann - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Noelle O.
marzo 25, 2023
Does not cover grey hair?
PUBLICADO POR:
Noelle O.
marzo 25, 2023
Unfortunately as lovely as the packaging is and how it’s presented, it didn’t cover my grey hair, at all! After the full development time… such an effort and it did nothing at all.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Noelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a new formulation. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Gabrielle F.
marzo 25, 2023
Decu
PUBLICADO POR:
Gabrielle F.
marzo 25, 2023
Je suis déçu de la couleur.elle ne correspondant pas à la couleur que je voulais.
Elle est trop foncee
Effectivement elle a couvert plus les cheveux blancs que la dernière fois mais malgré tous les soins achetés, la couleur se ternis trop vite ( en 2 semaine,la couleur est fade)
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gabrielle F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider.
PUBLICADO POR:
wilma S.
marzo 25, 2023
Farbe verblast
PUBLICADO POR:
wilma S.
marzo 25, 2023
nach der zweiten Wäsche ist die Farbe wie Rausgewaschen auch das Wasser beider Wäsche hattesich verfärb
bin leider nicht mehr zufrieden wie bei der Anwendung
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
wilma S.- Vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Albania C.
marzo 25, 2023
Not the color I was waiting
PUBLICADO POR:
Albania C.
marzo 25, 2023
The color didn’t do anything different I don’t look that I dye my hair
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Albania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dorothea C.
marzo 25, 2023
Sehr enttäuscht
PUBLICADO POR:
Dorothea C.
marzo 25, 2023
Habe das erste mal den Ansatz nach gefärbt und bin echt enttäuscht, die Farbe hat überhaupt nicht gedeckt
Es ist einfach nur gelbstichtig und das bei dunklen Haaren.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dorothea C. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Cathy H.
marzo 25, 2023
Stripped my hair
PUBLICADO POR:
Cathy H.
marzo 25, 2023
This last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Cathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Matea B.
marzo 25, 2023
VERY DISAPPOINTED
PUBLICADO POR:
Matea B.
marzo 25, 2023
Received my hair color which was supposed to be light brown matte ash.
To say that I am disappointed is an understatement.
This color is NOT cold and ashy, quite the opposite, it's warm and ugly.
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
Matea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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