Colour not like the first, disappointed with results
PUBLICADO POR:
Summer J.
mayo 16, 2024
The first order gave me the intense copper I had requested but this order has left my hair looking flat and dull blonde. Not happy at all with the results.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Summer! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Jahan C.
mayo 16, 2024
The color didn’t came out.
PUBLICADO POR:
Jahan C.
mayo 16, 2024
Disappointed with the result cause I have not got the result as I expected it just can be seen slightly but not the colour I expected or the result. The packaging and preparation was good.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marissa S.
mayo 15, 2024
Color do not last long
PUBLICADO POR:
Marissa S.
mayo 15, 2024
I have been noticing my color only last 1 wash and fade.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marissa - We’re sorry to hear that your hair color is fading faster than you expected. Our colorists are happy to work with you to adjust your next color formulation. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Alana H.
mayo 15, 2024
Waste of Money
PUBLICADO POR:
Alana H.
mayo 15, 2024
The price of shipping is outrageous! It says 3 days shipping but mine has always been late and my last shipment was over 2 weeks late!
Trying to get into contact with customer service is nearly impossible, I couldn't find a contact email on the website I had to google it and so far it's been 4 days with no response.
You don't get much colour either, the bottle will only do my roots each time. Honestly go to a hair dresser or coles for bottle dye, this will just let you down.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Alana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heather L.
mayo 15, 2024
Was not happy
PUBLICADO POR:
Heather L.
mayo 15, 2024
I tried this 2 times and unfortunately it does not keep my hair black. It dies my roots to my natural color so I am completely confused. I thought maybe I did something wrong but nope. It is not for me
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Michelle M.
mayo 14, 2024
Poor customer service, impossible to cancel
PUBLICADO POR:
Michelle M.
mayo 14, 2024
I did not use the initial colour I was sent, deciding instead to go to a salon to get my hair coloured. This company auto shipped a second order despite never asking for this. I tried calling to cancel but the line provided was not in use. I tried emailing but have not received a response so I've been charged and received shipment of a second order which I have no intention of using. This is very frustrating. I'm annoyed to be out of pocket but also annoyed at the waste of having to throw this out unused. I would give no stars if possible but unfortunately it isn't.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Michelle! We apologize for any misunderstanding with your Color Plan, and also to hear you haven't been able to contact us. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Rimpault L.
mayo 14, 2024
Pas assez de coloration
PUBLICADO POR:
Rimpault L.
mayo 14, 2024
Pas assez de coloration. Service client injoignable.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Rimpault L. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre commande ne réponde pas à vos attentes. Nous sommes revenus vers vous par email afin de vous aider et si vous avez des questions, nous sommes à votre écoute.
PUBLICADO POR:
Nicola C.
mayo 14, 2024
Haven't received it
PUBLICADO POR:
Nicola C.
mayo 14, 2024
Sent a message in and still haven't received it
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ines S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Renate W.
mayo 13, 2024
Farbe war anders
PUBLICADO POR:
Renate W.
mayo 13, 2024
Ich färbte letztes Wochenende meine Haare das erste Mal mit der bestellten Farbe von Esalon. Ich ließ die Farbe genau eine halbe Stunde einwirken wie vorgegeben. Leider war das Ergebnis viel dunkler als ich es mir vorgestellt hatte. Was mich auch noch störte, war der beißende Geruch der Haarfarbe. Leider bin ich nicht so zufrieden.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Renate W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Hadeel K.
mayo 13, 2024
Gray hair coloring wasn't what you expected?
PUBLICADO POR:
Hadeel K.
mayo 13, 2024
I was disappointed after my hair color was not colored. I am sad. I was expecting something better
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Cindy D.
mayo 13, 2024
Cannot get color right
PUBLICADO POR:
Cindy D.
mayo 13, 2024
I’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Cindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Omayra H.
mayo 13, 2024
Color
PUBLICADO POR:
Omayra H.
mayo 13, 2024
I'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Omayra,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jillian T.
mayo 13, 2024
Color was not at all what I expected....
PUBLICADO POR:
Jillian T.
mayo 13, 2024
Color was very different from what I expected it to be.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Boyana D.
mayo 12, 2024
kind of covered grays
PUBLICADO POR:
Boyana D.
mayo 12, 2024
Didn't cover my grays fully - they are now lighter reddish colour. Not impressed, unfortunately
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Boyana! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
MaryKendalyne G.
mayo 12, 2024
I am not a flipping redhead
PUBLICADO POR:
MaryKendalyne G.
mayo 12, 2024
I have written and written, and still you are convinced you will make me a red head. I’m done! You all need to LISTEN to customers or you will lose them!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
MaryKendalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine K.
mayo 12, 2024
Same exact color as before.
PUBLICADO POR:
Christine K.
mayo 12, 2024
Sorry, there was no change in my color after using my last color set after requesting more red. Helps that you do not disclose what is sent thus , like the “Emperors New Clothes” we think it is different. It was not. I requested more red. More questions should have been asked.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Christine,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Rita M.
mayo 12, 2024
Got it wrong
PUBLICADO POR:
Rita M.
mayo 12, 2024
Followed tie directions carefully and the color was a dark brown mass. No dimension of color or shine.
I washed it twice and got out some of the dark and unflattering mass but at least another wash until it looks like hair.
Very disappointed.
Please cancel future orders. I am no longer a customer!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rita,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Angela F.
mayo 11, 2024
Too brassy
PUBLICADO POR:
Angela F.
mayo 11, 2024
When selecting my color, I noted to the "hair care persons" that my hair held a lot of red and I usually go with the cool ash colors. I didn't get that but tried it anyway. I didn't like it at all and had to buy toner elsewhere to get rid of the brassy yellow blonde.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Angela -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Brunilda G.
mayo 11, 2024
Disappointed & dissatisfied in the color hair provided.
PUBLICADO POR:
Brunilda G.
mayo 11, 2024
I actually just used my first purchased of hair color. My sister did my hair & it turned out back to my normal color of dark brown. My color was chosen to be muhagony copper. Does not look at all muhagony or copper at all. Also I was charged on my April bill $38. When it was supposed to be $28.00, why? It's part of why I canceled my subscription with you. Mind you I did it before I did my hair color. Now there's 2 reason why I won't go back. I wanted some kind of muhagony or burgundy color. Auburn looks nice on me ( light) the picture I sent of me had some Lind of red in it. It was not dark brown. I would like a refund or try to get a better color choice for me & not charge me for it.
Thank you for hearing me out,
Brunilda Gonzalez
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Brunilda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
donna P.
mayo 10, 2024
way too expensive
PUBLICADO POR:
donna P.
mayo 10, 2024
this was very expensive for what it delivered. I received 2nd box and have no idea how to return, no links on website easily accessible to do so??
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Donna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decided to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cheryl M.
mayo 10, 2024
Permanent Hair Colour Set Colour: Medium Blonde Strawberry 8GC
PUBLICADO POR:
Cheryl M.
mayo 10, 2024
This colour was, I thought, OK at first but people have said it's far too bright for me.
Also, it fades after a couple of washes with my roots coming through too quickly.
Therefore I would like to cancel any future orders and unsubscribe.
Cheryl Mason
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Cheryl! We are sorry to hear your colour didn't meet your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Mary
mayo 9, 2024
Spend the money at the salon!
PUBLICADO POR:
Mary
mayo 9, 2024
The color I ordered was light brown... This turned my hair RED! 😡 I now have to spend hundreds at my hair salon to get the red out of my hair and the color I wanted.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Heidi T.
mayo 9, 2024
Schlecht
PUBLICADO POR:
Heidi T.
mayo 9, 2024
Super Schlecht!!!!!!!!!Nie wieder.. reine abzocke
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Heidi T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Simone R.
mayo 9, 2024
Farbe mit unerträglichen Geruch
PUBLICADO POR:
Simone R.
mayo 9, 2024
Die Farbe an sich ist schön, aber der Geruch der Mischung beissend, einfach unerträglich. Der ganze Raum stinkt auch noch Stunden nach dem Färben. Deshalb ist die Farbe nichts für mich.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Simone R. - Vielen Dank für Ihr Feedback. Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Aber wir möchten uns für die entstandenen Unannehmlichkeiten während Ihrer Farbanwendung entschuldigen. Der unangenehme Geruch wird durch Ammoniumhydroxid verursacht, eine Lösung von Ammoniak und Wasser, die in Ihrer permanenten Haarfarbe enthalten ist. Das Ammoniakhydroxid erlaubt es den Haarfollikeln, den Farbstoff zu absorbieren, wodurch es zu einer erhöhten Abdeckung und länger anhaltenden Farben kommt. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nicoleta C.
mayo 8, 2024
Service catastrophique
PUBLICADO POR:
Nicoleta C.
mayo 8, 2024
Je n'ai pas encore reçu ma coloration commandé le 11 avril.
Pas de réponse à mon email non plus.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nicoleta C. - Merci de nous avoir contactés. Nous sommes sincèrement désolés que votre commande eSalon ne soit pas arrivée. Nous sommes revenus vers vous par email afin de vous aider au mieux et remédier à cette situation.
PUBLICADO POR:
Silvi H.
mayo 8, 2024
colour set
PUBLICADO POR:
Silvi H.
mayo 8, 2024
Unfortunately, the colour you sent me did not take at all. I first carried out a strand test, which showed no change in colour. Then I tried another on a different part of my hair, leaving it on for much longer to see if it would take at all, but there was no result whatsoever. Can you please let me know why that may have happened? regards, Silvi
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Therese - We truly apologize that you are having trouble turning your Plan off. We have reached out to you via email to see what we can do about remedying this situation.
PUBLICADO POR:
Beth
mayo 8, 2024
Did you change the ingredients? Strong smell/harsh chemicals...unusable
PUBLICADO POR:
Beth
mayo 8, 2024
I am so sorry and saddened to have to write this review...I have had only good experiences with esalon for several years, now..is there a new mix of chemicals in my recent order? This blend has a much stronger smell of chemicals and when I applied it t my skin in immediately became irritated. I can not use it. Please let me know if you have changed anything and how we can resolve this. Thank you.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Beth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ly Zimmer
mayo 8, 2024
Farbe nicht geeignet, brennt Und schmerzt
PUBLICADO POR:
Ly Zimmer
mayo 8, 2024
Viel zu dunkel, auf der Haut nach 4 Tagen nicht entfernbar, auf der Kopfhaut beim Auftragen Brennen, es sind nach 2 Wochen noch Krusten auf der Kopfhaut und rote Stellen, nicht zu empfehlen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ly Zimmer - Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unsere Haarfarbe ausgelöst wurde. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100 % zu erfüllen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Thekid
mayo 8, 2024
Not enough coverage
PUBLICADO POR:
Thekid
mayo 8, 2024
Results are not worth the money.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sukhwinder - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debra D.
mayo 8, 2024
Didn't cover my grey for long
PUBLICADO POR:
Debra D.
mayo 8, 2024
Two weeks and the grey was showing. Also made my scalp itchy.
I have cancelled my order, but still you have processed it and it's on it's way. I will now have to find a blonde and gift them the kit as I have had to return to my hairdresser for her to sort my hair out, plus the pharmacy to sort out my itchy scalp.
Lesson learnt leave your hair to the professionals.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Debra! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Tina D.
mayo 7, 2024
leider nicht gut
PUBLICADO POR:
Tina D.
mayo 7, 2024
hallo,
da mir durch diese Farbe meine Längen und Spitzen komplett abgebrochen sind, bitte ich sie meine Daten komplett zu löschen. Ich werde diese Farben nicht mehr bestellen.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tina D. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Barb L.
mayo 7, 2024
Faded very quickly
PUBLICADO POR:
Barb L.
mayo 7, 2024
Hello,
I usually have really good luck with your product, however this time the color faded off my gray very quickly. Also, I noticed on the set that was shipped May 5th, is going to my old address in Montana. Everything under my account says my address in Idaho though. Yikes!
Thank you.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Customer A.
mayo 7, 2024
did get any color
PUBLICADO POR:
Customer A.
mayo 7, 2024
I followed all the steps and used both 2 bottles but still didn't get any color. didn't even change colors of the gray hair . I was super excited and super hopeful for this color. but sadly I am disapointed
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Customer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please call us toll-free at (866) 550-2424, 8:00 am – 5:00 pm, Pacific Time, Monday through Friday so that our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Khairat T.
mayo 7, 2024
Farbe gefällt mir nicht
PUBLICADO POR:
Khairat T.
mayo 7, 2024
Ich habe ein mal probiert, ni wieder ,
Sie einfach sie nimmt von mein Paypal Konto, Sie schicken Farbe ich habe nicht bestellt.
Ich bin sehr sauer 😡
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Khairat T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Nancy B.
mayo 6, 2024
Too Dark and damaged my hair
PUBLICADO POR:
Nancy B.
mayo 6, 2024
Color is too dark and I found it damaged my hair.
I thought I cancelled my account but eSalon still sent me a package this week of color that is too dark for me.
At minimum, if eSalon is going to force color on me, you could have adjusted it after I said it was too dark the very first time.
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PUBLICADO POR:
Michelle F.
mayo 6, 2024
hate it
PUBLICADO POR:
Michelle F.
mayo 6, 2024
Not at all what I expected. hate my color. It is darker and red. and spent extra for a blonde neutralizer for no reason. I am Extremely disappointed. Definitely not a dark blonde ash.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Hayley H.
mayo 6, 2024
Terrible
PUBLICADO POR:
Hayley H.
mayo 6, 2024
Made my hair super brassy.. waste of money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Hayley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
PUBLICADO POR:
Babett
mayo 4, 2024
Betrug
PUBLICADO POR:
Babett
mayo 4, 2024
Habe kein Abo absolviert und trotz allem hat man irgendwelche Produkte an mich verschickt die ich gar nicht bestellt habe. Wurde auch mir in Rechnung gestellt. Habe es zurück geschickt.
Vorsicht nicht bestellen, sonst fällt man in einer Abofalle .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Babett - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte teilen Sie uns eine Bestellnummer an die folgende E-Mail-Adresse [email protected] mit, damit wir Ihnen weiterhelfen können.
PUBLICADO POR:
Sarah H.
mayo 4, 2024
Color came out dull
PUBLICADO POR:
Sarah H.
mayo 4, 2024
I love this product but feel that the latest batch I got home were a bit to dull in its color.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sarah! We are sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you.
PUBLICADO POR:
Mary C.
mayo 4, 2024
Sorry it didn't work for me
PUBLICADO POR:
Mary C.
mayo 4, 2024
I have a lot of gray and this did not cover any of it but most of all the color was very light almost white blond no real golden color at all. I followed the instruction exactly, 30 minutes after the full 4 sections were covered, but the color either didn't take or somehow I got the wrong color. Nothing golden, or blond about the finished product on my hair. My suggestion is to go darker then you might think you want and maybe that will work. I am sorry it didn't work since I don't have a salon appointment for another month, so I have to just live with this look.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mary - We are sorry to hear that you were disappointed by the gray coverage and that there was no golden color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth D.
mayo 3, 2024
Not covering gray
PUBLICADO POR:
Elizabeth D.
mayo 3, 2024
This does not cover my gray at all. The drugstore box dye worked much better than this
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Elizabeth - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will work with you to adjust your formula. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelley F.
mayo 3, 2024
Couldn't tell I colored my hair
PUBLICADO POR:
Kelley F.
mayo 3, 2024
My hair is brown and I dye it blue black twice a year. After I used esalon hair dye, I couldn't even tell I had dyed my hair. All my roots were still brown and it could not have been blue black because the ends of my hair was the dull black it was before I used the hair dye. I could have sworn I canceled the subscription but they drafted my account at 5:30 this morning but I was told it was already shipped and I would have to wait and refuse the package/send it back and wait on them to get it back and process before they would refund my money. If u cancel your subscription, u might want to double check and make sure ur cancelation was completed. I'm going back to store bought dye. Never had a problem with store bought dye.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara L.
mayo 3, 2024
Color way darker than expected
PUBLICADO POR:
Sara L.
mayo 3, 2024
I was hesitant to start dying my hair because I never had before and I liked my natural color. I attempted to get as close to my hair color as possible and asked my friends their opinion and they all said medium brown was closest to my hair color. It took me a couple of months to but the bullet and dye my hair. The color looks to me like the darkest brown, not medium at all. I’m disappointed in how off it looks from the photo in the color finder. The positive is that my hair feels amazing. I thought my hair would feel more brittle after dying it, but it actually feels healthier than before.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tracey L.
mayo 2, 2024
Tried to cancel order
PUBLICADO POR:
Tracey L.
mayo 2, 2024
I am very disappointed with this company,I cancelled my order twice and both times it has been ignored ali have just been charged nearly £28 again something I cannot afford.
How the hell do you manage to confirm a cancellation I'm sick of this
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tracey L. - Thank you for contacting us. We're so sorry to hear that you don't wish to continue with our service and that you have had some difficulties using our website. Upon reviewing your account, we see that you have turned off your Colour Plan. We will reach out to you via email for more details.
PUBLICADO POR:
Verena Z.
mayo 2, 2024
Abo-Falle
PUBLICADO POR:
Verena Z.
mayo 2, 2024
Kein Abo bestellt. Kundenservice nicht erreichbar, keine Email-Adresse für Beschwerden. Werde mich an die Verbraucherzentrale richten
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Verena Z. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Fiona M.
mayo 2, 2024
Its ok
PUBLICADO POR:
Fiona M.
mayo 2, 2024
I dont like the colour on my roots, its quite an orange tone there when light shining on it, but the rest of my hair colour looks ok. I dont think i would use this colour again. Maybe a different tone needed
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fiona M. - Thank you for your feedback! We're so sorry to hear that your root colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Brandy H.
mayo 2, 2024
Terrible color adjustment
PUBLICADO POR:
Brandy H.
mayo 2, 2024
My hair is dark brown but not black. My hair has an orangish-red tint to it after the color was used. The gray is covered but I do not like this adjustment.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Hayet F.
mayo 1, 2024
Coloration
PUBLICADO POR:
Hayet F.
mayo 1, 2024
La coloration pas bien
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Hayet F. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider. À très vite !
PUBLICADO POR:
Marie O.
mayo 1, 2024
Not satisfied
PUBLICADO POR:
Marie O.
mayo 1, 2024
This time wen I purchased my colour I thought it was way to dark for my completion. The colour was darker than previous time . I was more auburn than copper. But on a plus side I love the tint. I feel my colour has faded faster this time only done 3 weeks.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marie O. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Cinthya A.
mayo 1, 2024
Ma coloration
PUBLICADO POR:
Cinthya A.
mayo 1, 2024
Je voudrais ajuster ma coloration car trop foncé
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cinthya A. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit plus foncée que prévu. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes.
PUBLICADO POR:
Jennifer P.
mayo 1, 2024
Turned my hair Orange
PUBLICADO POR:
Jennifer P.
mayo 1, 2024
This was not light brown, dark blonde it turned my hair bright orange! Nope
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Starla F.
mayo 1, 2024
Sad...
PUBLICADO POR:
Starla F.
mayo 1, 2024
When you get excited because your hair dye shipment is on the way...not only did it come a day late...but it was busted..now the 3 week wait begins ...again/:
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Starla - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beth I.
mayo 1, 2024
It was not what I was expecting - lovely colour but only enough for my roots
PUBLICADO POR:
Beth I.
mayo 1, 2024
I will admit that I was sick when I ordered this, so I was not 100% myself, but when it came in the mail I was excited to try it. I thought I had ordered colour for my overall hair, but when I opened the instructions it said it was for my roots only. I did this and I love the colour, but I would like it for my whole head, not just the roots (it is close to my natural colour so it doesn't look too obvious). I am having trouble changing what I order though, and am finding the site confusing. If I was just rating based on the colour, it would be 5 stars, but I feel there has been a bit of a lack of transparency, and when I returned to try to order enough for my whole head everything that keeps coming up is about reordering the same thing which I don't want to do, so 3 stars for now. If I can get it figured out I will likely change my rating.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beth - Thank you for sharing your feedback. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kellijo K.
mayo 1, 2024
SO NOT HAPPY
PUBLICADO POR:
Kellijo K.
mayo 1, 2024
My hair is ruined.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kellijo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sunjoo L.
abril 30, 2024
Color doesn’t cover grey hair well
PUBLICADO POR:
Sunjoo L.
abril 30, 2024
2 days after coloring, my grey all popped back up. The color doesn’t stay at all
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sunjoo,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lissa C.
abril 30, 2024
Two colors
PUBLICADO POR:
Lissa C.
abril 30, 2024
My hair is now two different colors and looks horrendous.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lissa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Angela P.
abril 30, 2024
ganz schrecklich
PUBLICADO POR:
Angela P.
abril 30, 2024
diese Farbe hat mit Kupfer gold rein gar nichts zu tun, wenn man sich mein vorher Foto ansieht, dann wisst ihr was ich meine.
Ich habe meine Lieferungen eingestellt und möchte keine weiteren erhalten.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Angela P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Helen O.
abril 30, 2024
Scam
PUBLICADO POR:
Helen O.
abril 30, 2024
Still not recieved,no tracking given and they wont email me back!!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Helen,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
PUBLICADO POR:
Jamie G.
abril 30, 2024
Did not receive my order
PUBLICADO POR:
Jamie G.
abril 30, 2024
It’s been almost 2 weeks and I have not received my order. I emailed customer service with no response. Not impressed with my first experience. I’m going to cancel my subscription. I needed my hair color for an event and now will have to use something else.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jamie - We truly apologize that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anne K.
abril 29, 2024
Hält nicht das was es verspricht
PUBLICADO POR:
Anne K.
abril 29, 2024
Leider sind diese so toll angepriesenen Farben in keiner Weise dementsprechend.Das Preis-Leistungsverhältnis stimmt leider gar nicht.Zudem sind die Büros geschlossen - keine telefonische Erreichbarkeit um die kommende Bestellung zu stornieren! Lediglich das Abo kann man kündigen.Echt schade..ich habe gedacht endlich einmal ein gutes Produkt zu finden...leider vergebens.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Anne! Es tut uns sehr leid, dass Ihre Farbe nicht Ihren Erwartungen entsprochen hat. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Annette I.
abril 29, 2024
incomplete coverage
PUBLICADO POR:
Annette I.
abril 29, 2024
My gray was not completely covered. I was mostly covering the grow out that wasn't completely covered. Additionally, the colored seemed flat and dull. I'm waiting to see if the next coloring is better. I'm aiming for a chestnut brown.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Annette,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Andrea M.
abril 29, 2024
Great color not enough coverage
PUBLICADO POR:
Andrea M.
abril 29, 2024
The color is bright and very easy to apply all over. The amount is great. I had well over enough to use. It did not however cover my Grey coverage which was my intent of purchase. So that's disappointing. If it had I would be purchasing this more often.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Andrea,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Addie V.
abril 29, 2024
Still to light.
PUBLICADO POR:
Addie V.
abril 29, 2024
Is their a blonde shade that has some darker blonde mixed in.? I could also. Use a smaller amount because I have very short hair. I am throwing away about a half bottle
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Addie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie A.
abril 28, 2024
Terrible product!!
PUBLICADO POR:
Julie A.
abril 28, 2024
This dried my hair out SO BADLY and made so much hair fall out. I am so upset and wish I never would have ordered this. To to it all off, it didn't work at all to cover my gray. I'm so disappointed and can't at all recommend this. Please avoid if you value your hair.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Julia,
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Wendi H.
abril 28, 2024
Didn't cover up all my Grey's
PUBLICADO POR:
Wendi H.
abril 28, 2024
I want to go darker and would like to still be with you guys but I can't keep spending money if it's not what I like
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Wendi,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Bonnie D.
abril 27, 2024
Not what I asked for
PUBLICADO POR:
Bonnie D.
abril 27, 2024
Way too dark, asked for more blonde and got dark red
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Bonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rita Jean K.
abril 27, 2024
Color disaster
PUBLICADO POR:
Rita Jean K.
abril 27, 2024
I informed eSalon about how my hair reacts to any reds in the formula. They didn’t listen. Nor did they respond when I reached out about the tangerine, strawberry and bright red that became my “professional color”. After crying for days I am ready to venture out and have it redone. Not with any advice or solution from eSalon. They never sent the color tint brush either.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rita,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (:
PUBLICADO POR:
Kristan B.
abril 27, 2024
No change
PUBLICADO POR:
Kristan B.
abril 27, 2024
I asked for my color to be darker and richer and after applying the new color the results are the same as the previous color I received. I submitted an into picture showing where I would like to be and this is too light and too gold.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kristan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emma H.
abril 26, 2024
Terrible chemical smell
PUBLICADO POR:
Emma H.
abril 26, 2024
The smell of this product was terrible. I definitely would not use again
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
VERONIQUE D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes.
PUBLICADO POR:
Danielle C.
abril 25, 2024
Okay, not great.
PUBLICADO POR:
Danielle C.
abril 25, 2024
Did my application last night. The color came out close to the strawberry blonde I wanted. It's not shiny, kind of dingy looking. The dye was very strong smelling, burned my eyes and completely dried out my hair. The two bottles wasn't enough for all my hair, so I missed a few spots. Going to have to buy another to fix it.
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PUBLICADO POR:
Valeryia R.
abril 24, 2024
Catastrophe
PUBLICADO POR:
Valeryia R.
abril 24, 2024
C’était ma première expérience de coloration et je n’aurai jamais du choisir de la faire moi même avec Esalon. Mes cheveux sont naturellement blond. Je voulais les éclaircir. J’ai fini avec les cheveux roux alors que j’ai suivi les instructions. Malgré la photo que j’ai joins à mon dossier je pense qu’il n’y a pas aucune personnalisation et que les couleurs sont faits à la chaîne sans prendre en compte vos données. A éviter absolument. Maintenant il faut que je cherche comment remettre mes cheveux de cet apocalypse.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Valeryia R. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider, conformément à notre garantie de satisfaction. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Birgit H.
abril 24, 2024
Farbergebnis
PUBLICADO POR:
Birgit H.
abril 24, 2024
Leider bin ich nicht zufrieden, Grau wurde nicht richtig abgedeckt und sehr orangelastig geworden. Wollte ein natürliches hellblond haben .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elaine K.
abril 24, 2024
Not impressed
PUBLICADO POR:
Elaine K.
abril 24, 2024
I planned to lighten my dark brown hair, and cover grey. Despite adding photos I received a light brown colour which made my hair darker and covered the natural highlights in my hair, rather than being multi dimensional.
I sent a message to customer service about this as I would like to be reimbursed before trying any further hair colours. I've received no response, and having washed my hair three times the colour appears to be fading. I've postponed my next order to see if they reply, but will most likely use shop bought box dye at a fraction of the price next time!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Elaine! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Amber D.
abril 24, 2024
Too dark, warm & too brassy - I have regrets
PUBLICADO POR:
Amber D.
abril 24, 2024
Is it better than boxed dye? I didn't think so. The kit materials themselves (gloves, stainguard, etc) were nicer, but I saw no difference in the dye product itself. I had stopped dyeing my hair about 7 years ago and I wanted a color match to blend in my greys. I have light, ashy, cool toned brown hair. What I got was too dark, too warm and too brassy. To be fair, it's okay, just not at all what I wanted. Sigh. Now I'm stuck wondering how orange this is going to be as it fades out. I should have just continued to embrace the silver highlights.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Amber -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gina S.
abril 24, 2024
BUYER BEWARE!!
PUBLICADO POR:
Gina S.
abril 24, 2024
HORRID!!! I am blonde and I chose Mahogany Blonde and now I’m RONALD MACDONALD RED!!! Like fake fake fake crayola marker red. Literally have to strip my hair. Stay away. Pick Madison Reed instead
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Gina -Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We want to work with you to find a resolution and have your hair looking it's very best. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
Diane A.
abril 24, 2024
Hair color
PUBLICADO POR:
Diane A.
abril 24, 2024
I followed the directions. The only thing that changed was around my hairline and it was orange. I requested blonde. Not happy.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Linda G.
abril 23, 2024
Faded quickly
PUBLICADO POR:
Linda G.
abril 23, 2024
Lovely colour after colouring. But after 1st wash it looked a lot lighter and the colour seemed to wash off the greys even used colour protection shampoo
So greys are visible after washing only once
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Linda! We are sorry to hear your greys were visible after one wash. Please check your emails, we just got back to you.
PUBLICADO POR:
Beverly J.
abril 23, 2024
Wrong color
PUBLICADO POR:
Beverly J.
abril 23, 2024
I have blonde hair and ordered dark blonde. My hair came out dark brown. I had to wear a hat and go get another one at the store before I could go out without a hat. Very disappointing
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Beverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Monika K.
abril 23, 2024
Bello ma non quello che volevo
PUBLICADO POR:
Monika K.
abril 23, 2024
La tinta è molto evidentemente di alta qualità cosi come tutto il resto del kit, mi sono trovata molto bene ed è stato facilissimo applicare il colore, però purtroppo non è il colore che ho chiesto. È uscito molto più scuro di quello che ho chiesto e ho seguito le istruzioni per filo e per segno per cui so che non è stato un mio errore... d'altronde non ho mai avuto una bella esperienza con dei parrucchieri che mischiassero una formula personalizzata per me quindi non sono tanto stupita dalla cosa.. tornerò a comprare la tinta basica di prima perché quella mi assicura sempre il colore che ho scelto
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Monika K. - Grazie per il tuo commento. Siamo così spiacenti di apprendere che sei deluso dal colore dei tuoi capelli. La nostra garanzia di felicità del colore eSalon è qualcosa che sosteniamo sempre e lavoreremo con te per far sì che i tuoi capelli abbiano l'aspetto migliore. Tieni gli occhi aperti per ricevere una nostra email a breve.
PUBLICADO POR:
Katja Z.
abril 23, 2024
A bit too yellow for my taste...
PUBLICADO POR:
Katja Z.
abril 23, 2024
I wanted to go from my natural hair colour (ash blonde with a hint of red) to a light blonde. At first I was reluctant to try out the dye they sent me, and tbh I should have listened to my gut. After following all the instructions, and a look into the mirror I was surprised by a hair colour that could very well be described as a similar shade as a very controversial former US president is wearing on his head. Very yellow. Very much not what I was going for, and very disappointing. Now I have to "sit out" this colour, wait for my hair and scalp to recover, to run to the salon to get it fixed, after all. Will not buy again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Katja! We are sorry to hear your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Laurie
abril 23, 2024
Not good
PUBLICADO POR:
Laurie
abril 23, 2024
My hair is fine & partial gray @ roots
Did not cover roots! Left on full amount of time, if not longer.
Made my ends tangle (yes it was completely tangle free & brushed prior to coloring) & then lots of my hair fell out. Not for fine hair. And did nothing for greys. Never again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Laurie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Maxine R.
abril 22, 2024
Cancel
PUBLICADO POR:
Maxine R.
abril 22, 2024
Not my product. Please cancel
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Maxine,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
katherine R.
abril 22, 2024
Grays are still here
PUBLICADO POR:
katherine R.
abril 22, 2024
First of all, the smell is very strong from this hair dye so a bit unsure how it is award winning and ammonia free?
Second of all my grays were untouched and my hair is feels very dull with no body.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jenifer D.
abril 22, 2024
Too Red
PUBLICADO POR:
Jenifer D.
abril 22, 2024
This color had too much of a red hew to it, I need it to have more ash. I'm certain this will cause a lot of brass color to come through as time goes by.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jenifer - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
PUBLICADO POR:
jeannie H.
abril 22, 2024
disapointed
PUBLICADO POR:
jeannie H.
abril 22, 2024
My hair came out a lighter brown color with little auburn. I really wanted a color like Auburn 5.6 or 5.64.
Don't send me more of my original order!!!!!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jeannie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lauren M.
abril 21, 2024
I wanted a shade lighter. It made my hair a shade darker instead.
PUBLICADO POR:
Lauren M.
abril 21, 2024
I have medium/dark brunette hair. I wanted a shade lighter, went with ash dark blonde. This "blonde" turned my brunette hair darker by a shade or two . I made sure to follow all the instructions, but have a darker result. I'm not happy about this, feels like I wasted my money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Divyajot D.
abril 21, 2024
Did not color my grays
PUBLICADO POR:
Divyajot D.
abril 21, 2024
Hi, the color did nothing for my grays but just made my hair dry. Followed all the instructions but the grays are still visible.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Divyajot,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Pam R.
abril 20, 2024
didnt cover greys
PUBLICADO POR:
Pam R.
abril 20, 2024
not too happy
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Pam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Kathleen F.
abril 20, 2024
I decided to try your color one last time.
PUBLICADO POR:
Kathleen F.
abril 20, 2024
I have been disappointed with both the color and the fact that my scalp and turned the same color as my hair. I have tried to cancel my account but I continue to get sent your product. I no longer want to subscribe to your service. Thank you.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kathleen,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mathilde L.
abril 20, 2024
Réaction allergique
PUBLICADO POR:
Mathilde L.
abril 20, 2024
Dommage le rendu couleur est top et l'application facile.
Jai fait le test 48h avant et jai respecté les conseils d'application mais je me retrouve avec un cuir chevelu tres irrité (fortes démangeaisons et sensation de feu). Je realise pourtant des colorations depuis des années.
Je n'avais pas annulé l'abonnement donc j'ai recu un autre pack coloration. Pas d'autre choix que de le jeter.
Cest fini pour moi esalon
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mathilde L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ayez eu une réaction à notre produit. Nous allons vous contacter par email afin de vous aider au mieux. Veuillez vérifier votre boîte de réception pour plus d'information de notre part.
PUBLICADO POR:
Nicole R.
abril 20, 2024
Not for me
PUBLICADO POR:
Nicole R.
abril 20, 2024
Let me start with the fact the color is AMAZING! However, I had an allergic reaction to the dye. The chemical smell though is what got me, it made my eyes burn and water, my nose and lungs sting, it was hard to catch my breath. I hope others have a better experience. My colourist did a fantastic job. I truly wish this color came in a box! I will miss it!
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Nicole - Thank you for your feedback, it makes us happy to hear you loved your color. We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Irene H.
abril 20, 2024
Farbe
PUBLICADO POR:
Irene H.
abril 20, 2024
Waren sehr enttäuscht von dem Ergebnis...schlecht gedeckt die Farbe...das Zubehör bei den Lieferungen ist klasse und Gute Qualität...besonders das shampoo und die Spülung...Seidenweiches Haar und fettet nicht so schnell nach...
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Irene! Es tut uns leid, dass Ihre grauen Haare nicht vollständig abgedeckt wurden. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Anna D.
abril 19, 2024
Not good
PUBLICADO POR:
Anna D.
abril 19, 2024
Very awful smell during application, colour not as expected and didn’t cover my grey hair.
I’m really unhappy with this product.
I didn’t order new one and you guys hidden the plan so you sent me another pack without my knowledge.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anna! Thank you for contacting us, we apologize for any inconvenient with your last color. Please check your emails, we just got back to you to help you further.
PUBLICADO POR:
Xxxxx X.
abril 19, 2024
Hält nicht was es verspricht
PUBLICADO POR:
Xxxxx X.
abril 19, 2024
Farbe hält nicht.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hallo Margot! Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Jill M.
abril 19, 2024
Not really satisfied
PUBLICADO POR:
Jill M.
abril 19, 2024
I went for the copper colour as that's what I always do my hair. I have ended up with like dark brown roots and the colour isn't as bright as what I normally get not really happy with it at all.
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