So, I will preface this by saying it was fully my own fault for misunderstanding what colour I'd receive based on how dark my base hair was, but it is true that I wasn't satisfied at all by it. When I contacted customer service to express this, not only were they incredibly reasonable but upheld their colour guarantee promise and listened to all of my concerns. I do intend to try this product again and will most likely review then to confirm my thoughts, but solely based on this experience I would just want to inform anyone with about medium brown hair that this shade (medium brown red copper) will be very very subtle on you. Perhaps that's what you're looking for, but I truly just wanted to have a brighter red copper shade, which is why this is 3 stars. The packaging was as beautiful and well organised as the adverts suggest, the smell of the product was much milder than box dyes I've previously used and the texture of my hair did generally feel brilliant after. If you're scared of trying, definitely do give it a go but don't feel afraid to contact them concerning exactly what you want.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jesse A. - Thanks so much for sharing your feedback with us. We're so happy to hear that you love our service and our Colour Experts could rectify this situation with a colour that will better suit your needs. We look forward to hearing more of your feedback in the future. As always, do not hesitate to contact us if you have any questions. Thanks again for choosing eSalon!
PUBLICADO POR:
Tammy B.
septiembre 27, 2024
Not as expected
PUBLICADO POR:
Tammy B.
septiembre 27, 2024
Don’t like the colour and the dry feeling it gives my hair. Also not happy that Klarna is showing that a payment is due for next colour when I have paused my plan and would like it cancelled altogether
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Tammy! We are sorry to hear your results are not meeting your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Kat B
septiembre 26, 2024
Wrong color
PUBLICADO POR:
Kat B
septiembre 26, 2024
I asked for a lighter hair color because my hair always lightens during the summer. Turns Strawberry Blonde. It now is a true COPPER PENNY color, shiny and very pretty, but certainly not LIGHT, not Blonde, not Strawberry. Nothing like what I wanted. I am seriously disappointed in eSalon for the first time!!! I asked for a LIGHTER color! I’m not happy at all.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kat - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Mina
septiembre 26, 2024
Haarausfall
PUBLICADO POR:
Mina
septiembre 26, 2024
Die Farbe ist viel zu dunkel, statt Schokobraun richtig schwarz. Meine Locken sind hinüber, während des Färbens sind mir Haare ausgefallen.
Nie wieder
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mina - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Carrie B.
septiembre 25, 2024
Unhappy with how the color turned out
PUBLICADO POR:
Carrie B.
septiembre 25, 2024
I tried esalon because my sister has been using it for quite some time and likes it a lot. If you want a normal shade of hair then I'm sure esalon is fine. However, I was definitely looking for something more vibrant and had uploaded a picture to show my faded, brighter copper color. From the choice of esalon's pictures online it looked like my choice would match the roots I currently had and that I choose a bright enough color. However, my first warning that I would not like the result should have been the email from the colorist saying they wondered if I wanted to go even lighter because they were afraid the color I choose was too dark??? I said I would like the lightest copper possible based on the example I uploaded. The result was my hair went to DARK COPPER instead of light copper and even though the company offered me a free color because I didn't like how my hair turned out I have to strip this color out of my hair because I cannot use a lighter color as it currently is. Now I would like to say that the dark copper is a nice shade, and I've received a lot of compliments, but it is not what I wanted. I believe the colorist didn't include the right developer to lift my color more. The lady that used to do my hair used a higher developer. I know this for a fact because she told me and my color was much more vibrant/bright. She stopped doing hair which is why I decided to try this company.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Carrie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (:
PUBLICADO POR:
Boryana S.
septiembre 25, 2024
Graue Ansätze
PUBLICADO POR:
Boryana S.
septiembre 25, 2024
Dieses Mal war ich mit der Farbe leider nicht zufrieden, weil bereits nach dem ersten Waschen die grauen Ansätze (leider gleich vorn zu sehen) rausgeschaut haben.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Boryana S. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Fabien T.
septiembre 24, 2024
Nul nul
PUBLICADO POR:
Fabien T.
septiembre 24, 2024
La couleur ne tiens pas, au 1 er lavage la couleur a totalement dégorgé je suis passé de rouge foncé a du rose rouge voir orange clair a certain endroit !!
Je ne conseille pas du tout. J'ai envoyé un mail il y a presque 3 semaines et zéro nouvelle.
Je vais devoir aller chez le coiffeur pour trouver une solution et cela va me coûter bien plus cher...
Bref a fuir.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fabien T. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration ne réponde pas à vos attentes. Nous avions répondu à votre précédent email, il se peut qu'il soit parmi vos indésirables. Nous allons vous envoyer un nouvel email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. À très vite !
PUBLICADO POR:
Birgit Z.
septiembre 24, 2024
Grauabdeckung nicht ganz gedeckt
PUBLICADO POR:
Birgit Z.
septiembre 24, 2024
Heute Haare gefärbt.Die Farbe bin ich zufrieden aber das Grau nicht ganz abgedeckt .
Da ich sehr dünnes Haar habe weiß ich noch nicht ob ich weiter färbe.mfg
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit Z. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Alexa P.
septiembre 24, 2024
Falsche Farbe gelierfert
PUBLICADO POR:
Alexa P.
septiembre 24, 2024
Ich habe schon reklamiert aber leider ohne erfolg, ich habe keine Rückmeldung von euch bekommen, das bedeutet dasseSalon keine interesse für die neue Kunden...ich habe eine ganze andere Farbe bekommen, rötliche Farbe hab ich nie gehabe, und jetzt muss ich sehr viel geld bei Frisür aisgeben damit ich wieder meine Farbe habe.
ich kann euch nicht empfehlen
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Alexa P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Natascha M.
septiembre 24, 2024
farbe
PUBLICADO POR:
Natascha M.
septiembre 24, 2024
Ich habe es noch nicht ausprobiert
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Natascha M. - Vielen Dank für Ihr Feedback. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt.
PUBLICADO POR:
Leslie S.
septiembre 24, 2024
Won’t wash out
PUBLICADO POR:
Leslie S.
septiembre 24, 2024
I liked how easy it was to order a customized color and the cute packaging. The color was more or less what I wanted.
I got a demi permanent which is supposed to wash out after 24 washes.
However, it’s been 80 + washes using mostly clarifying shampoo, and my hair isn’t back to what it was. I’m pretty sure it’s permanently stained now which is not at all what I expected or wanted.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Leslie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
theresa B.
septiembre 23, 2024
terrible
PUBLICADO POR:
theresa B.
septiembre 23, 2024
my last one here was way to black and burnt my head I have burn bumps all over the place I amnot happy at all I want a refund for this one .
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
theresa - We truly appreciate your feedback and sincerely apologize for your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carly S.
septiembre 23, 2024
Not at all the colour i asked for
PUBLICADO POR:
Carly S.
septiembre 23, 2024
Luckily i did a strand test before applying this colour all over!
I mixed up the contents as directed and it looked very red...not at all like the colour i asked for. So decided to do a strand test....well im glad i did. My hair strand went BRIGHT RED!!
If i had applied this all over and ended up with bright red hair i would have been fuming!
Still not happy that i have paid for a hair dye that I can not now use
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Carly! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Cynthia R.
septiembre 22, 2024
UNSEALED
PUBLICADO POR:
Cynthia R.
septiembre 22, 2024
I was so excited to get my Esalon Hair color. Well this is not what expected. Hair color was spilled all over! Total huge mess. I want a refund. Very unsatisfied.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie B.
septiembre 21, 2024
Versuch gescheitert
PUBLICADO POR:
Stephanie B.
septiembre 21, 2024
Leider ist die Farbe nicht geworden, wie gewünscht. Der Grauansatz ist nicht abgedeckt, hat einen Grünstich und in den Längen ist von dunkelbraun/mahagoni ebenfalls nichts zu sehen.
Positiv zu bewerten ist das Zubehör und die Anleitung.
Tut mir leid, aber ich werde nicht wieder bestellen!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Stephanie B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Michelle O.
septiembre 21, 2024
Wrong red
PUBLICADO POR:
Michelle O.
septiembre 21, 2024
I wanted to like this but no. First, the color was too runny after mixing. It was dripping down my neck. Second, I told the colorist to stay away from the bluish dark red. Unfortunately, that’s what I got. It’s way too dark and no bright red like I asked for. Third, the entire step where you have to mix the remainder of color with water and dump on your head then massage in…that was an entire waste of time and ended up being one big mess. Sorry salon, this is not for me. I’m going back to Madison Reed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dominguez B
septiembre 20, 2024
La couleur
PUBLICADO POR:
Dominguez B
septiembre 20, 2024
la couleur rien a voir a ce que j'ai demandé couleur trop foncé ça tire sur le roux qui ne me va pas déçu et en colère 😡
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Dominguez B. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas.
PUBLICADO POR:
Ronelia L.
septiembre 20, 2024
It was nice but
PUBLICADO POR:
Ronelia L.
septiembre 20, 2024
I was kinda disappointed with the outcome. It’s not the color I had in mind - dark brown and i wanted the lighter one. I was really excited with your products though.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Ronelia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Margaret H.
septiembre 20, 2024
The developer leaked all inside the box!
PUBLICADO POR:
Margaret H.
septiembre 20, 2024
The developer leaked all inside the box, so I couldn't try this adjusted color formula to see how it came out. That was a waste of $35! Disappointed
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Margaret - We're truly sorry that latest order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Miss C P.
septiembre 18, 2024
Colour came out Black not brown or copper or red.
PUBLICADO POR:
Miss C P.
septiembre 18, 2024
I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first.
I opted for a colour change dark brown copper red which was agreed with the colourist.
Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone.
Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that)
I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do.
Poor customer services.
Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black.
And long time to deal with my enquiry had I not chased it up myself.
I do not recommend this esalon any longer due to the faults listed above and poor customer services.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Miss C P! We are truly sorry to hear about your personal experience. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Aurelie V.
septiembre 18, 2024
Coloration qui a des reflets doré, ne couvre pas les cheveux blanc
PUBLICADO POR:
Aurelie V.
septiembre 18, 2024
Une des pire expérience de coloration, elle a des reflets doré alors que ce teint là n'en contient normalement pas, elle ne couvre absolument pas les cheveux blancs, de plus vous volez les gens en les abonnants a des commandes toutes les 3 semaines sans leur accord !!!! Honteux
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Aurelie V. -Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes et que vous ne souhaitez pas d'abonnement. Lors de votre premier achat sur notre site, vous aviez bénéficié de nos offres d'Abonnement. Vous pouvez également faire une commande unique sans réduction si vous le souhaitez. L'Abonnement Couleur est très flexible et peut être modifié, résilié ou activé à tout moment depuis votre compte. Nous allons revenir vers vous par email afin de vous aider et ajuster votre coloration.
PUBLICADO POR:
Toma S.
septiembre 17, 2024
Unsucribe
PUBLICADO POR:
Toma S.
septiembre 17, 2024
Please can you cancel my from this site? I order once , and you keep continue ordering . Please unsucribe my !!!!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mia - We truly apologize for any delay. We have reached out to you via email so, keep an eye on your inbox for more details.
PUBLICADO POR:
Sinead M.
septiembre 16, 2024
Still no sign of order
PUBLICADO POR:
Sinead M.
septiembre 16, 2024
Order placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !!
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Saraletha S.
septiembre 16, 2024
NOW I'M BALD
PUBLICADO POR:
Saraletha S.
septiembre 16, 2024
I woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald
spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Saraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annette B.
septiembre 16, 2024
Möchte kein Abo
PUBLICADO POR:
Annette B.
septiembre 16, 2024
Bin absolut nicht zufrieden, Farbe viel zu dunkel,zu viel Verpackung,umständliche Anwendung.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Annette B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Silvia M.
septiembre 16, 2024
Schlecht
PUBLICADO POR:
Silvia M.
septiembre 16, 2024
Deckt graue Haare nicht ab, Haare sind jetzt extrem trocken, nie wieder
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Silvia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Caroline B.
septiembre 16, 2024
Problème de couleur
PUBLICADO POR:
Caroline B.
septiembre 16, 2024
J avais commandé un châtain clair cuivré et me voilà quasi acajou. Beaucoup plus foncé et roux que ce que j attendais
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caroline B. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
C DKC
septiembre 15, 2024
missing material
PUBLICADO POR:
C DKC
septiembre 15, 2024
Nice color and items received on 1st purchase HOWEVER, just received 2nd purchase last week and went to start my hair day before work, and one of the items that helped me a lot was the application brush. Unfortunately, there was no application brush sent this time so, not sure that I'll keep getting this product if I cannot depend on receiving all of the items.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
C DKC - We truly apologize for the Tint Brush issue. We have reached out to you via email, so keep an eye on your inbox for more details.
PUBLICADO POR:
Beyza K.
septiembre 15, 2024
Color didnt match with my natural dark brown color and grays are not covered
PUBLICADO POR:
Beyza K.
septiembre 15, 2024
I have a dark brown hair with few grays which is the reason i dye my roots mostly without full coverage. The amount of the product included in the set is more than i needed and i put everything in the color bottle into developer i had to use it all at once. I should have combined the color and developer outside of the developer’s bottle. But then i had select roots coverage only so I thought the amount would be customized for that too. I could definitely used it two times then could have been well worth assuming it actually worked. I ended up having a red hue in the roots and where i used rest of it randomly in my hair i have now dark red highlights without any coverage in grays. I added a note and pictures for my second order as I still want to give it a try and if it works better this time i will update my review and continue my subscription. Otherwise i will have to cancel it. Also i added the new root concealer like a powder one with my order which is completely useless for $18. It doesnt stick on the hair itself but the scalp only. I end up having a big dark mark in my scalp while grays are visible and looks so obvious. System doesnt allow me to submit a review for that item.. but wanted to mention about that here as i had high expectations based on its price. Overall the box the set comes in very appealing made me feel very special and the root concealer comes in a high end durable container with a mirror but both items in my order didnt meet with my expectations. If it worked i wouldnt care about its high end price too but if i will end up wasting my time and money without satisfying results then no reason for me to stay as the customer. I will come back to provide an update after I receive and try the color set with the requested updates to the color.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Beyza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Iris E.
septiembre 15, 2024
Nicht so gefallen
PUBLICADO POR:
Iris E.
septiembre 15, 2024
Hallo.
Leider hat mir die letzte Bestellung nicht gefallen.
Die Farbe war in der Länge matt u. nicht glänzend.
Ich habe sie jetzt ca. 2 Wochen drauf u. Sie sieht schon nicht mehr schön aus. Sehr schade.
Liebe Grüße
Iris
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Iris E.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Ann-Kristin G.
septiembre 15, 2024
Einiges ist gut ABER…
PUBLICADO POR:
Ann-Kristin G.
septiembre 15, 2024
Ich war von Produktdesign und Verpackung echt angetan. Hat mir sehr gut gefallen. Auch die Beschreibung ist gut verständlich und einfach umsetzbar.
Der Geruch der Farbe ist fast schon angenehm und Shampoo und Pflege duften richtig gut.
Ich finde den safer und remover der dabei ist echt klasse, ist nur leider viel zu wenig. Was gar nicht geht ist das Farbergebnis. Leider. Ich hab jetzt irgendwas zwischen Dunkelbraun und Borddeaux, unregelmäßig gefärbt, obwohl alles genau nach Anleitung angewendet wurde und Blauschwarz bestellt war.
Das ist alles aber kein Blauschwarz. Super schade, denn sonst war ich total überzeugt. Hatte fast keinen Haarbruch…wenn aber halt was ganz anderes rauskommt als gewünscht und das dann auch noch ungleichmäßig..ist es irgendwie unbefriedigend für den Preis.
Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ann-Kristin G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Laura B.
septiembre 15, 2024
Leider diesmal sehr enttäuscht
PUBLICADO POR:
Laura B.
septiembre 15, 2024
Leider hat sich diesmal leider garnichts bei meiner Farbe geändert. Ich wollte heller werden, blieb aber total gleich.. das war wohl nichts ..
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Laura B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Helen A.
septiembre 14, 2024
Different custom colour delivered then requested
PUBLICADO POR:
Helen A.
septiembre 14, 2024
I ordered a copper all over colour to cover previously highlighted hair. I received a golden brown for roots only. Will not buy from eSalon again.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Helen! We apologize for any misunderstanding with your color. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Florence S.
septiembre 14, 2024
Un peu déçue
PUBLICADO POR:
Florence S.
septiembre 14, 2024
La couleur est juste celle que je souhaitais mais dommage il a fallu un shampoing pour que mes cheveux blancs sur les tempes réapparaissent et au deuxième shampooing les reflets roux ont refait surface. Je tente encore une fois et je verrais.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Florence S. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Gina F.
septiembre 13, 2024
Disappointed
PUBLICADO POR:
Gina F.
septiembre 13, 2024
Just got my package today. I was so excited until I opened the package the dye was spilled all over the items inside the box! I only gave one star to place the review. Otherwise I’d give it no stars.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Gina - We truly apologize that the hair color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer M.
septiembre 13, 2024
My shipment was completely destroyed
PUBLICADO POR:
Jennifer M.
septiembre 13, 2024
Came home to my package today and it had been crushed and leaked soaking through the box. I’m going to have to consider buying products locally. A complete waste of my money. Very disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jennifer - We're so sorry that you received a damaged order. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Zaina S.
septiembre 12, 2024
It’s not covering my grays well
PUBLICADO POR:
Zaina S.
septiembre 12, 2024
This product was amazing at first but that couple of orders I’ve been applying it intensively to my grays and it’s not covering well. My hair turns into this brassy ugly brownish shade after two weeks.
And yes, I use the protective shampoo regularly, stopped using any other products.
Sadly going to cancel my hair color membership as it’s not working well for my hair
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Zaina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erin P.
septiembre 11, 2024
Looked great at first
PUBLICADO POR:
Erin P.
septiembre 11, 2024
Easy to use set with the perfect amounts and was really pleased with the initial colour. Unfortunately it faded from darkest brown to an orangey colour and now I’m finding it hard to cancel. Ita a great idea but I don’t recommend
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Bonnie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimberly G.
septiembre 11, 2024
Worse hair color EVER
PUBLICADO POR:
Kimberly G.
septiembre 11, 2024
I’m a natural blonde. I was sent an email that they were adjusting my hair color. I did exactly what I’ve done numerous times. I got out of the shower. My hair is almost black/brown/gray. WTH. I called them very upset. I can’t leave my home. I’m so pale my hair is way too dark. Someone definitely didn’t know what they were doing by adjusted my color from a blonde 7 to 10. I have court Tuesday. This better get straightened out. Don’t EVER adjust my color ever again. Screw your suggestions lady.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dr Birgit L.
septiembre 9, 2024
Nicht benutzt
PUBLICADO POR:
Dr Birgit L.
septiembre 9, 2024
Habe es nicht benutzt es sollte zur Probe sein, jetzt möchte ich es abbestellen!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Dr Birgit L.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
YVETTE M.
septiembre 8, 2024
SHIPPING TAKING AT LEAST A WEEK!!!!!
PUBLICADO POR:
YVETTE M.
septiembre 8, 2024
I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Yvette - We’re truly sorry for the delay in processing your orders. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica D.
septiembre 8, 2024
Jolie couleur mais pas celle attendue
PUBLICADO POR:
Jessica D.
septiembre 8, 2024
Bonjour, j'ai trouvé tout super ( odeur texture couleur) mais ça n'est pas la couleur que je voulais, beaucoup trop foncé !
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jessica D. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que prévu. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Julie N
septiembre 8, 2024
Used to be good
PUBLICADO POR:
Julie N
septiembre 8, 2024
This product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jenna M.
septiembre 6, 2024
I requested brighter
PUBLICADO POR:
Jenna M.
septiembre 6, 2024
This is very dull with a hint of red. I was thinking more Addison Sheperd from Gray's anatomy or a brighter and bold red brown with still warm undertones. It just looks light brown to me with a hint of red in the sunlight.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Raquel A.
septiembre 6, 2024
Yuck
PUBLICADO POR:
Raquel A.
septiembre 6, 2024
When I stared with the company we worked on the color. It didn’t take long before we got the color I wanted and the softness and shine It was even better than I thought it would be. After several years passed something changed. My package was the same but not the results. Were different. Now my hair is dry and unmanageable. But my color stays the same. That’s the only reason I stay with the company. Ido not recommend this company to any one. Again my hair is so dry dry I could only keep it in a bun. Sad
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Raquel - We’re truly sorry for any disappointment with your results. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ulrike T.
septiembre 6, 2024
Zu dunkel
PUBLICADO POR:
Ulrike T.
septiembre 6, 2024
Eigentlich sollte es ein Kupferton werden. Nach der Färbung war es eher ein Kastanienbraun.
Leider überhaupt nicht zufrieden 😔
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ulrike T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Karen T.
septiembre 5, 2024
Don't use
PUBLICADO POR:
Karen T.
septiembre 5, 2024
Been colouring my hair for 40 years this colour madr my scalf so itchy and sore
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Karen! We are so sorry to hear that. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
lucero del carmen E.
septiembre 5, 2024
I could never dye my hair
PUBLICADO POR:
lucero del carmen E.
septiembre 5, 2024
I was very excited with your proposal for salon results at home, I sent reference photos where you could clearly see that I wanted copper (orange) hair, my colorist sent a brown color, I was disappointed but they offered to send me another color, it never arrived and in the package only the entry of the product appears on August 19, I bought the kit from the first days of August, a month has passed and my hair is still the same color, I already canceled my subscription, it was very easy, but it was still loss of money.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Lucero del carmen - We’re truly sorry that our color did not meet your expectations and your reformulated color did not arrive. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stoyka V.
septiembre 4, 2024
Colour is not what I want
PUBLICADO POR:
Stoyka V.
septiembre 4, 2024
Hello
The colour is red I don’t like l was looking for medium blond with pink
Kind regards
S V
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Missy - We’re sorry to hear that you do not wish to try the color. Should you decide to try it, we hope to continue helping you find hair perfection! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristen Z.
septiembre 3, 2024
Customer service shipped out a week late then blamed on me
PUBLICADO POR:
Kristen Z.
septiembre 3, 2024
I knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late.
I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault.
They will leave you high and dry
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jan A.
septiembre 2, 2024
Did not take care of the brassy red tones
PUBLICADO POR:
Jan A.
septiembre 2, 2024
I have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Jan - We apologize that your hair color wasn’t what you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Madeline M.
septiembre 2, 2024
Great kit- terrible communication with stylist- not happy with results
PUBLICADO POR:
Madeline M.
septiembre 2, 2024
I appreciated all the extras and how well the package is put together. Needed a second bottle though and had to make it stretch. I have shortish hair so that is something to note.
I’m upset about the color itself.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Madeline,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Anadi J.
septiembre 2, 2024
Pathetic color output
PUBLICADO POR:
Anadi J.
septiembre 2, 2024
I used the color on my hair before such an important event.I washed my hair after color and saw, that My roots were still all white and gave a red color shade just as henna.I was so embarrassed at the event as everyone was laughing on me that what I had done to my hair.And the hair became so rough and entangled. And most importantly the color output was zero as if it all just washed away.I had to apply my normal black color to cover the red shade ,just the very next day.Its too bad.Will never refer it to anyone.I deserve a refund.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Anadi,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristi A.
septiembre 1, 2024
No Thanks
PUBLICADO POR:
Kristi A.
septiembre 1, 2024
It really made my hair a weird, unnatural color.
I hadn't even used the First box and the 2ns unwanted box arrived.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email, so eep an eye on your inbox for more details.
PUBLICADO POR:
Carina M.
septiembre 1, 2024
Color is completely wrong
PUBLICADO POR:
Carina M.
septiembre 1, 2024
I don’t like to leave negative reviews but this color is nowhere what I thought I’d be getting and it’s way too expensive to be this far off. I don’t know what caused it, if it’s the color design or the product, but I was supposed to have a copper/auburn and my hair is basically maroon. My roots are almost black. I get color closer to what I want for $8 at Target, and now I’m stuck with this unless I want to fry my hair even more. Really expected better for the price. I hope this is a fluke because the premise of this company is something I really wanted to support.
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PUBLICADO POR:
Melissa R.
Respuesta de nuestros expertos
Carina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Agne V.
agosto 31, 2024
Disappointed with the colour
PUBLICADO POR:
Agne V.
agosto 31, 2024
The colour turned out to be nothing like what I ordered. I chose a colour similar to my natural, wanted to make it more bright snd vibrant, not to totally change it into a completely different colour. Very disappointed. Delivery also took a very long time. Plus point - easy to use and covers grey hair.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Agne! We are sorry to hear the color didn't meet your expectations. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Julie A.
agosto 30, 2024
No shine
PUBLICADO POR:
Julie A.
agosto 30, 2024
I was so excited to get my product but I'm so disappointed it left my hair color very dull looking with no shine at all. The kit was amazing!! But the product needs great improvement for me to use again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Julie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Janice M.
agosto 30, 2024
Permanent color
PUBLICADO POR:
Janice M.
agosto 30, 2024
I asked for no ammonia and they never looked at the last comments and proceeded to give me ammonia in my color. They change colorist all the time so you never have the same one so no one knows what the last one was doing. Will not continue using them.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Janice - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Johanna D.
agosto 30, 2024
Leider viel zu dunkel
PUBLICADO POR:
Johanna D.
agosto 30, 2024
Dunkelblond bestellt, ist dunkelbraun geworden. Schade.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Johanna D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Rush
agosto 29, 2024
really unhappy
PUBLICADO POR:
Rush
agosto 29, 2024
never changed any colour ,not enough grey coverage and chemicals in it lead way too much of hairfall.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Natalie! We are sorry to hear your color came out darker than expected. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Jill C.
agosto 28, 2024
Not what I expected
PUBLICADO POR:
Jill C.
agosto 28, 2024
I ordered the color in light brown. I did a strand test, but apparently it wasn’t enough to show that it would turn my hair a dark auburn. It’s not a bad color, but not what I expected. I wanted to just cover the gray with my natural color, which is what I ordered. Usually esalon’s colors work out fine, but not this time.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jill,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet F.
agosto 28, 2024
Gray coverage
PUBLICADO POR:
Janet F.
agosto 28, 2024
I still did not get the gray (white) coverage I should get. I like the color but still had gray around the face line I should not have had.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Janet,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Dana C.
agosto 27, 2024
Stubborn Greys
PUBLICADO POR:
Dana C.
agosto 27, 2024
Still not enough to cover the stubborn greys
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Dana,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Natasha D.
agosto 26, 2024
Disappointing
PUBLICADO POR:
Natasha D.
agosto 26, 2024
When I put the dye in there was Alot purple, but after rinsing it was just a deep dark brown with no purple hue to it. Wasn't what I wanted. This dye cost too much to not get the results I was expecting.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Natasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kelly S.
agosto 26, 2024
Not the color I wanted
PUBLICADO POR:
Kelly S.
agosto 26, 2024
Fortunately, I did a strand test before covering my whole head. I really did not like the new color mixed for me. 😢 I wanted a little more red color instead of all the brown but they removed all the copper color which was my favorite part.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Rosa P.
agosto 26, 2024
Just okay
PUBLICADO POR:
Rosa P.
agosto 26, 2024
Wasn't as happy with the color as I thought I would be, After 3 days I had grays showing again. I also noticed in the shower how bad it stripped my hair of any moisture. It didn't leave my hair feeling good at all. I however loved the convenience of the whole thing it just seemed easy to mix and apply. I did not like how long it had to stay on my head but hopefully it's because the stuff in it was more gentle (I don't know) sure did not smell that way. I am just being completely honest. There was nothing that made me think this was any different from store bought products besides the price being more expensive. I did like that they gave me the opportunity to try it before spending alot money on it. Not sure yet if I will keep purchasing.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rosa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Charlotte G.
agosto 24, 2024
Excellent colour, but doesn’t last
PUBLICADO POR:
Charlotte G.
agosto 24, 2024
I was excited to try this as I’ve been using box dyes since I was a teenager and had never quite found the right fit. The instructions are clear and the resulting colour is excellent and exactly what I wanted. But I’m sad to say by the time the refresher came around my whole head needed doing again :( not sure if it’s due to the summer sun or what but a refresher doesn’t quite cut the mustard. Disappointing.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Charlotte! We are sorry to hear your color doesn't last. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Amy M.
agosto 24, 2024
Missed the mark
PUBLICADO POR:
Amy M.
agosto 24, 2024
Was the first attempt at a color change. It’s definitely more blonde with the added gold but I that canceled out the copper for the red in the photos I sent. It’s just blonde now, no red/strawberry at all.
I’d like to order early for the next try but would like to hear how you’d like to change it to fit the strawberry blonde color better. Thanks!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Victoria N.
agosto 24, 2024
Blonde roots!
PUBLICADO POR:
Victoria N.
agosto 24, 2024
I am unsure what went wrong but my roots are bright blonde now! This was supposed to be a darker shade than my last color but somehow something went wrong!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie R.
agosto 23, 2024
Colour outcome
PUBLICADO POR:
Julie R.
agosto 23, 2024
I was disappointed as it didn’t cover all my grey, I will not be purchasing again
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Julie! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Anon
agosto 23, 2024
No change
PUBLICADO POR:
Anon
agosto 23, 2024
If you have dark hair like me (very dark brown, seems black), I do not recommend. I wasted time and money. My hair colour did not change at all. I followed the instructions provided and videos yet no colour change for me. Also, it changed my hair's texture :/
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Anon! We are sorry to hear your color didn't change. Please check your emails, we got back to you to help you further.
PUBLICADO POR:
Becker M.
agosto 22, 2024
Schlechter Service
PUBLICADO POR:
Becker M.
agosto 22, 2024
Irreführung bei der Bestellung, Ich ging davon aus, dass ich eine Probepackung erhalte und nicht automatisch ein Abo abschliesse. Der Kundenservice ist leider gar nicht kulant. Somit passt bitte auf, was ihr bestellt. Denn man bleibt natürlich auf Portokosten sitzen und hat viel Ärger.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Becker M.- Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr.
PUBLICADO POR:
Linda R.
agosto 22, 2024
Doesn’t last.
PUBLICADO POR:
Linda R.
agosto 22, 2024
The color faded quickly.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Shannon B.
agosto 22, 2024
Too Dark
PUBLICADO POR:
Shannon B.
agosto 22, 2024
My color is to dark please adjust.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Shannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Léa B.
agosto 21, 2024
Pas top
PUBLICADO POR:
Léa B.
agosto 21, 2024
Jolie couleur mais elle m’a fragilisé et abîmé mes longueurs…
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Léa B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vos cheveux soient abimés suite à votre coloration. Nous aimerions vous proposer d'autres formules. Nous allons vous contacter par email pour plus de détails et nous restons à votre écoute si vous avez des questions.
PUBLICADO POR:
Nadine-Nathalie M.
agosto 21, 2024
Garnicht die haarfarbe die ich haben wollte!!!
PUBLICADO POR:
Nadine-Nathalie M.
agosto 21, 2024
Leider sehr unzufrieden mit dem farbergebnis .Hatte extra vorab ein Bild geschickt wie meine Haare aussehen sollen . Doch leider wurden sie viel zu dunkel mit unterschiedlicher Farbe und der Ansatz hat die Farbe garnicht angenommen obwohl da ja meine naturhaarfarbe ist.sehr schade drum .
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Nadine-Nathalie M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Simona Katarína H.
agosto 21, 2024
Disappointed
PUBLICADO POR:
Simona Katarína H.
agosto 21, 2024
I was hoping to touch up my ginger roots.
Usually i go to the salon and get a nice orange like ginger color like really nice red head.
And now I just fucked up my hair with this custom color.
I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown.
You can still see where i had my grown out roots and overall it’s not at all what i requested.
So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲.
Definitely do not recommend for ginger colours.
Maybe for brown or black but still it’s just like a normal box die and feels like it.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Simona Katarína H. - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Natalya S.
agosto 21, 2024
Tried it twice, wasn't nice
PUBLICADO POR:
Natalya S.
agosto 21, 2024
I got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Niharika N.
agosto 20, 2024
Hair color
PUBLICADO POR:
Niharika N.
agosto 20, 2024
Unfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Niharika,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jean W.
agosto 19, 2024
HATE
PUBLICADO POR:
Jean W.
agosto 19, 2024
I’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse.
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Jean! We are so sorry to hear you weren't happy with your custom blend. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Rebecca O.
agosto 19, 2024
Does not match or even near my color
PUBLICADO POR:
Rebecca O.
agosto 19, 2024
This product is nowhere near the desired color. It made my hair bright light orange. I also haven’t used last time they sent this to me and I’m cancelling
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rebecca,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Alice F.
agosto 19, 2024
3rd TRY Still Not Right!
PUBLICADO POR:
Alice F.
agosto 19, 2024
I'm so disappointed that this is so hard for them to get right. I've even sent pictures of the color I want and still they got it wrong. I'm not sure if I should even try again..
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Alice - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leah D.
agosto 19, 2024
Not great
PUBLICADO POR:
Leah D.
agosto 19, 2024
I followed the instructions very carefully my hair came out with lovely roots and the rest of my hair lighter. bit of an expensive way to trial something out. The fancy personalisation was a nice touch but product definitely not. I’ll stick to my shop bought dyes
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Leah! We are sorry to hear your color didn't come out as expected. Please check your emails, we got back to you to help you.
PUBLICADO POR:
Sabine P.
agosto 18, 2024
color leaked due to cap not closed
PUBLICADO POR:
Sabine P.
agosto 18, 2024
Unfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sabine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mireille K.
agosto 18, 2024
made my roots darker
PUBLICADO POR:
Mireille K.
agosto 18, 2024
Hi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help!
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Mireille - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natalya C.
agosto 18, 2024
Medium brown which was Not for my hair unfortunately.
PUBLICADO POR:
Natalya C.
agosto 18, 2024
My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natalya,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy M.
agosto 18, 2024
Terrible terrible
PUBLICADO POR:
Wendy M.
agosto 18, 2024
Absolutely want to shave my head after color master adjusted my color. Horrible
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Wendy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracey W.
agosto 15, 2024
Not happy with the outcome .
PUBLICADO POR:
Tracey W.
agosto 15, 2024
Didn't cover my gray , and it doesn't look like anything changed !
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tracey,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Paula T.
agosto 15, 2024
On the fence - still orange/pumpkinish hair
PUBLICADO POR:
Paula T.
agosto 15, 2024
I decided to try this product as the box products gave my hair an cinnamon with a bit orange or brassy tone that popped up on occasion. I can't always tell by looking at my own hair, but I immediately noticed cinnamon along parts plus the first comment out of my sister's mouth was "your hair is orange." I ordered a darker color, more brownish with ash, not because I want brown hair but because I'd hoped it wouldn't have the gold tones that appear to turn orange/pumpkin/red tones. I'm not sure if I'll order again as the results are following the same trend. The color isn't horrendously bad, but it makes me nervous if I can't see all of my hair, wondering what everyone else sees, when I already dislike having pumpkin hair! I appreciate the dye cleaner as I ended up using it on my skin as well on the walls which were hit with past hair dye experiences. The box is nice, and the customer support dept. was responsive with very fast response when I emailed regarding my concern about instructions noting to use on my roots only (I'm not sure why just roots - they said I could use on all of my hair, but the sections other than the roots would be darker - I ended up with darker roots but not darker on the rest of my hair.). It seems like a good service though.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Paula,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Holly B.
agosto 15, 2024
Good dye, but totally wrong colour match
PUBLICADO POR:
Holly B.
agosto 15, 2024
I wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tanja H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Jana C.
agosto 14, 2024
Farbe passt nicht
PUBLICADO POR:
Jana C.
agosto 14, 2024
Leider hat die Farbe so gar nicht zu meinen Vorstellungen gepasst.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jana C.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Elysia T.
agosto 14, 2024
Easy, good color coverage, just not the color I want
PUBLICADO POR:
Elysia T.
agosto 14, 2024
Instructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Elysia,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cecille W.
agosto 14, 2024
Can you say BRASSY?
PUBLICADO POR:
Cecille W.
agosto 14, 2024
Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Cecille,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Clair E.
agosto 13, 2024
Sent my roots orange
PUBLICADO POR:
Clair E.
agosto 13, 2024
This colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair
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