The color is great but both times I've used this product I've had a waxy residue on my hair that took up to three shampoos to get rid of. For that reason, I won't be using it again.
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Mindy P.
Respuesta de nuestros expertos
Elaine - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Michelle H.
agosto 17, 2017
Disappointed
PUBLICADO POR:
Michelle H.
agosto 17, 2017
The color made my hair darker and it didn't last long. It didn't color all my grays and washed out in a week. Very disappointed, I won't order anymore.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Michelle - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Megan K.
agosto 17, 2017
Color fades too quickly
PUBLICADO POR:
Megan K.
agosto 17, 2017
My color faded so quickly. What started as a nice coppery brown, faded within a week or two to a muted light brown :( I know red tends to fade quicker, but the copper color was almost entirely gone after 2 washes.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Megan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Meghann Z.
agosto 17, 2017
Color Leaves Hair Feeling Greasy
PUBLICADO POR:
Meghann Z.
agosto 17, 2017
DO NOT USE THIS COMPANY OR PRODUCT UNLESS YOU WANT GREASY WAXY HAIR FOR DAYS . After using the product and washing out the color with their shampoo my hair was left feeling greasy and waxy. I've just learned that this is a fairly common problem. I've washed my hair for an hour after dying it and hours later it still looks wet because it's so greasy. I don't even know how the color looks because my hair is so waxy. I cant even touch my hair without my hands becoming greasy. You would think that since this is a common complaint they would change the formula or at least provide a shampoo that will actually take the hair dye completely out of your hair. I've never experienced this kind of issue with hair dye and I've been dying my hair for over 15 years, that's the majority of my life. At least I know I'll never experience this again because I will NEVER use this hair dye or this company ever again!!!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Meghann - We’re sorry that you were unhappy with how the color made your hair feel. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
D A.
agosto 17, 2017
Didn't hold up in the sun
PUBLICADO POR:
D A.
agosto 17, 2017
For the past 4 months my Color has been awesome and lasted. However this month I dyed on August 6th and I can already see my grays. I wear a color protectant when I'm in the sun but it didn't help this month.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
D.A. - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Maria S.
agosto 17, 2017
Felt Icky
PUBLICADO POR:
Maria S.
agosto 17, 2017
My stylist had to wash my hair 4 times to get the sticky feeling out of my hair. The color felt like it was never going to come out and when it finally felt like it was gone, and we attempted to blow dry it, my hair started feeling matted. I would like to cancel my account.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
lorena W.
agosto 17, 2017
Color was off still
PUBLICADO POR:
lorena W.
agosto 17, 2017
Still much too dark and not even close to the bright copper red I have always been... I've reported this twice and was told adjustments were made, but I couldn't see ANY difference. Very disappointed. Will go back to Sally's beauty supply most likely.
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Mindy P.
Respuesta de nuestros expertos
Lorena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Brenda D.
agosto 17, 2017
Still to dark
PUBLICADO POR:
Brenda D.
agosto 17, 2017
My hair still looks so dark and fake. You can tell that I've dyed it the last couple of months and that's not what I wanted. The color is Black and my hair color is dark brown.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Brenda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Ros7
agosto 16, 2017
Does not work
PUBLICADO POR:
Ros7
agosto 16, 2017
The product did not cover the gray and did not have any blue in it.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ros7 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Brenna L.
agosto 16, 2017
Way Darker than Expected
PUBLICADO POR:
Brenna L.
agosto 16, 2017
I'm pretty bummed. I was excited to try this product and used it two nights ago. I asked for my hair to go to beige blonde - they sent me a dark blonde and now my hair is straight up brown. It is way darker and now I've gone backwards and it will be hard to get the lightness to my curls without bleaching my hair. I'm so bummed about this.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Brenna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Kathi K.
agosto 16, 2017
Wrong Color
PUBLICADO POR:
Kathi K.
agosto 16, 2017
I've been an eSalon customer for over a year and a half. I've continued as a customer because I like how well it covers my gray, is easy to use and the color lasts. However, my most recent order was definitely wrong. The color is much much darker than the shade I usually get, At first I thought, well my pre-color hair is lighter right now because I've spent time in the sun. Waited a day to "get used" to the darker hair. Not liking it at all. I've gotten several comments - not compliments - from friends. This most definitely was a mistake made by my colorist. Very disappointed. I'm pretty sure I will need to have it professionally corrected and sadly this will probably end my relationship with eSalon.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathi - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Amanda K.
agosto 16, 2017
it was ok
PUBLICADO POR:
Amanda K.
agosto 16, 2017
I have been receiving this product for 6 mos. I love the ease of doing it at home. What I don't like is that about a week later my roots and my ends are two different colors. I have done the root color and the end color a few times and I am still not satisfied with the results. The grays around my hairline also pop up after a week or two even with concentration on my hairline with the color. I gave this product 6 mos. and now I'm headed back to the salon :(
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Amanda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Gayla H.
agosto 15, 2017
Didn't last long.
PUBLICADO POR:
Gayla H.
agosto 15, 2017
The problem I have is hair dye only last 2 weeks and each time I dye my hair my roots are red but the rest is just bland plain brown. Not impressed at all. I can get same results for $5.00.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Gayla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
maria O.
agosto 15, 2017
Too dark initially
PUBLICADO POR:
maria O.
agosto 15, 2017
Now slightly lughter, still not enough auburn
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Catherine B.
agosto 15, 2017
Wrong Color
PUBLICADO POR:
Catherine B.
agosto 15, 2017
Never have I had, or wanted, red hair. My request was for dark ash blonde. I'm not happy with this color at all. At least the grey is covered. I'll probably have to pay to have this fixed.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Catherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Gina B.
agosto 15, 2017
Roots need help
PUBLICADO POR:
Gina B.
agosto 15, 2017
I tried to customize my color a little more on my last shipment however I'm still getting a lot of red on my roots . I follow the directions however my route slips from the dark to more of a red instead of being blonde .
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Cheryl E.
agosto 15, 2017
Waxy residue left on hair.
PUBLICADO POR:
Cheryl E.
agosto 15, 2017
I have used this product for a few treatments the first few were fine, however the last few applications have left my hair with a waxy residue that took two to three attempts to wash out, also waxy residue made hair feel heavy and seemed to put pressure on my head. It is a shame because I like the colour but the actual experience of using this product isn't an experience that I would recommend. The formula must have changed because there was no waxy residue on my first few applications and I have followed instructions on each application.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Cheryl - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nicola H.
agosto 15, 2017
It's getting better
PUBLICADO POR:
Nicola H.
agosto 15, 2017
The colour is getting better and has lasted longer this time, but too red, not t enough mahogany
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Nicola - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Cynthia D.
agosto 15, 2017
Meh...
PUBLICADO POR:
Cynthia D.
agosto 15, 2017
Still waiting for the colorists to get my color dialed in a bit better.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Cynthia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Susan F.
agosto 15, 2017
Color
PUBLICADO POR:
Susan F.
agosto 15, 2017
Color is very flat.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Teresa S.
agosto 14, 2017
Drying to hair and messy to use
PUBLICADO POR:
Teresa S.
agosto 14, 2017
The color is very nice but not a good product for fine hair. Dries out and after hair is very hard to de-tangle. The consistency of the formula is thin and is very messy to work with for a self application product.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Teresa - We’re sorry to hear that you were unhappy with how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kathy Cunningham
agosto 14, 2017
Not Satisfied
PUBLICADO POR:
Kathy Cunningham
agosto 14, 2017
The color i choose was good but it didn't last no longer then 2weeks my gray came back so I wasn't Satisfied with this product plus I couldn't reuse the product I had to throw a lot of Color away and that was a waste so I'm not satisfied at all and will not be ordering anymore from you. Thanks Ms Cunningham.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Maria C.
agosto 14, 2017
Unhappy with the past adjustment
PUBLICADO POR:
Maria C.
agosto 14, 2017
Unfortunately, I believe the colorist did not fully comprehend the adjustments I wanted to make with the latest order.The adjustment request was for a "Lighter" color with more blonde undertones-Instead I now have BLACK hair with burgundy undertones. Despite doing a "test" strand which was in fact a bit lighter, when processing "according to instructions and step by step"- the overall outcome is horrific and not at all "Natural nor subtle". I will not be reordering-
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Natalia W.
agosto 14, 2017
Color
PUBLICADO POR:
Natalia W.
agosto 14, 2017
I like color that my hair is now, but the amount I'm getting is barely enough to cover my roots. It says in directions to use what's left when you wash your hair. I have barely enough to do bottom of my head.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Natalia - Thank you for your recent feedback. This order includes a single-bottle application to use as a root retouch. Please apply this bottle first to your roots *only*. Once the color has processed on your roots for the time indicated in your Personalized Instructions, you may then move on to the final *Rinse Through Your Ends* step (formerly known as the Shine & Rinse step). This essential step guides you to massage the color with water, through your roots and ends for 1 minute before rinsing. This will leave your hair with an all-over seamless color and gorgeous shine without darkening your ends. We hope this tip has been helpful!
PUBLICADO POR:
Debbie M.
agosto 14, 2017
Not at all what I asked for
PUBLICADO POR:
Debbie M.
agosto 14, 2017
My color is not dark blonde, it is brown. I asked for blonde. And I did not want any red tones, there are some red tones. I hate it. I will not use e salon again.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Debbie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Hayley B.
agosto 14, 2017
Copper instead of Ash
PUBLICADO POR:
Hayley B.
agosto 14, 2017
Followed instructions to a T and the color is incredibly warm. Originally asked for a light beige blonde and was sent a medium ash blonde after correspondence from the colorist. My notes specified to lighten the color and use a cool toned color, but my hair is now copper. Maybe not the best product for blondes :(
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Hayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kathleen S.
agosto 13, 2017
Asked for less red tones.
PUBLICADO POR:
Kathleen S.
agosto 13, 2017
My color came out WAY TOO DARK. I almost look like my hair is black.!
That's a loong
way from light brown(ash). Now I remember why I didn't reorder back in 2016 Awful, just awful!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathleen - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Brooke C.
agosto 13, 2017
Wrong color
PUBLICADO POR:
Brooke C.
agosto 13, 2017
I ordered this and was so excited about the possibilities of having a beautiful hair color like the salon should do without having to go into a salon but it didn't work that way. The color was all wrong, and it was much darker on my roots than the rest of my hair. I gave a 2 rating because although the color was wrong they were very prompt with my order and it came with all the instructions i needed to do it myself
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Brooke - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Martha Sue P.
agosto 13, 2017
Was disappointed
PUBLICADO POR:
Martha Sue P.
agosto 13, 2017
Nothing different than major brands except paying for Shipping
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Martha Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Amber S.
agosto 12, 2017
Absolutely awful!
PUBLICADO POR:
Amber S.
agosto 12, 2017
Strong Ammonia gunk- a terrible experience took at least 4 showers to get this sludge out of my hair and it still was in there. Terrible customer service- the money you pay to fix your hair disaster will not be given back. Beware-Allure beauty winner got me but I have already told my friends don't be fooled!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Amber - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Kelly B.
agosto 12, 2017
Leaves hair feeling greasy and waxy
PUBLICADO POR:
Kelly B.
agosto 12, 2017
I have used this product for over a year and was happy until the last 3 shipments or so. Something seemed to have changed and not for the better. I color my hair every 4-6 weeks and no other product leaves this residue in my hair. It literally takes me 3-4 washes to get the waxy feeling out. To bad because I loved this for convenience, but to be honest the box dye from the store doesn't leave me with a waxy feeling that takes at least three washes to remove. To top it off the response from customer service was somewhat of a joke. They told me basically I need to rinse it better and possibly use a different color shampoo. It is a shame they can't own this problem, but flip it to be user error in which I should buy a different shampoo.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kelly - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Nicole F.
agosto 12, 2017
Not reordering
PUBLICADO POR:
Nicole F.
agosto 12, 2017
The color was too dark and drab and my ends are black. I was so excited to get this, and it was such a disappointment! I could've done the same horrible thing to my hair with a store bought box color! Now I have to try to remove this color somehow before I go back to work!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Nicole - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Elizabeth P.
agosto 12, 2017
Darkest brown = Black
PUBLICADO POR:
Elizabeth P.
agosto 12, 2017
Darkest brown actually looked very black on my dark brown hair. Much too dark and stark for me!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Elizabeth - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Julie M.
agosto 12, 2017
Too dark
PUBLICADO POR:
Julie M.
agosto 12, 2017
Was a lot darker than anticipated
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Julie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Julianne S.
agosto 11, 2017
Great texture, color is not quite right
PUBLICADO POR:
Julianne S.
agosto 11, 2017
I love how my hair feels but the color is still brassy. And I was disappointed in the communication. I get responses from so many different people and I feel like I have to keep re-requesting change. For instance when I went to re order the changes that were promised in my last email are not on my order form. I still want to continue to try to work through these challenges.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Julianne - We’re sorry that your hair color came out brassy. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Tina B.
agosto 11, 2017
Wasnt happy with the color
PUBLICADO POR:
Tina B.
agosto 11, 2017
The color was too much red, would like to have more brown
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Wanda S.
agosto 11, 2017
Unsatisfactory Results
PUBLICADO POR:
Wanda S.
agosto 11, 2017
I was not satisfied with the product. There were no better results than what I received from retail stores or beauty supply stores. One major difference from my usual product is that this product left my hair hard and dull, not soft and shining. It was also messy because it continually dripped while being applied and during timings. I would not recommend this product to my friends or family.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Wanda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Wendy S.
agosto 11, 2017
Wayyyy too Dark
PUBLICADO POR:
Wendy S.
agosto 11, 2017
Im hoping i can get it fixed...but im really brunette now and its lovely but way way too dark. I hope it will be better now...gotta say I love the red....RED!!!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Wendy - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Brook H.
agosto 11, 2017
Hair Color
PUBLICADO POR:
Brook H.
agosto 11, 2017
I have actually never had a problem with drug store hair color, but several people suggested that I try eSalon. The color was okay, but I was not thrilled with it. Hoping my formulation can be changed a bit.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Brook - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Emily M.
agosto 10, 2017
Would have had some results with boxed
PUBLICADO POR:
Emily M.
agosto 10, 2017
This was the biggest waste of $15. There wasnt a single bit of change to my hair.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Emily - We’re sorry that your hair color did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
liz W.
agosto 10, 2017
blonde to golden my hair turned out brown
PUBLICADO POR:
liz W.
agosto 10, 2017
will not be trying again turned my hair brown not blonde to golden put 2 applications of sun in hair lightener on still dark will be using my old dye in future
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Liz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Mona E.
agosto 10, 2017
Turned my hair color to totally opposite of what I wanted
PUBLICADO POR:
Mona E.
agosto 10, 2017
Well When I wrote that my hair is black so you should have understood that my underline pigment is red. The dye you created for me was full of red so naturally my hair remained as it was, black. I ordered a dye to color my hair to brown Mahogany. It didn't turn into brown nor Mahogany. Total waste of time and money.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Mona - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Rachelle W.
agosto 10, 2017
We can't seem to get the color right
PUBLICADO POR:
Rachelle W.
agosto 10, 2017
I have been a member for 6 months and have tried to change tbe formula Because whatever they do it goes orange. The color I'm using now isn't lasting as long as it did at first. I had to color my hair between the deliveries this time.
I missed my cut off date By a day. So, I guess I will have to deal with it another month and color it 2 times and deal with red. I wanted it lighter, but couldn't get it right. So, went darker, Both colors have not been shiny. I went through the chart and saw that 5.0 which is darker than I have ever used in my life is the only kne that is shiny and doesn't look like it ei pull so much red. It might cover the gray. I hope it is close to the color in the swatch. If it is like other 5.0 dark brown it might be a weird color
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Rachelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Louisa R.
agosto 10, 2017
If I wanted red hair, I would buy a clown wig
PUBLICADO POR:
Louisa R.
agosto 10, 2017
Second formulation, my hair still came out red
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Louisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Valerie B.
agosto 9, 2017
gray still gray, Hair's now dry and course.
PUBLICADO POR:
Valerie B.
agosto 9, 2017
I fallowed the directions exactly, my grey is very shiny but looks very noticeable. maybe a little lighter than before I colored it. My hair is much more course and feels a lot dryer. I washed it and used all of the conditioner. I could barely comb thru it. I have been using nice and easy. prior to using your product. The color is pretty, just didn't cover gray. I was very excited to try a new product. now I'm disappointed.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Valerie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Ameesha B.
agosto 9, 2017
Causes hair loss
PUBLICADO POR:
Ameesha B.
agosto 9, 2017
Hi this product has nice color but made my hair break and become frizzy after the 2nd use. Also caused a lot of hair fall. I don't recommend this to anyone. Also the product is very gel like which sticks to the scalp and has to literally be scraped off to remove.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ameesha - We’re sorry that you were unsatisfied with how your color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Patt K.
agosto 9, 2017
Terrible product for novices
PUBLICADO POR:
Patt K.
agosto 9, 2017
There is so much more one needs to know about coloring products. The effects of these chemicals are highly variable. The marketing literature makes it sound simple. It is not. I will go back to my stylist. Please discontinue my orders at once.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Patt - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lee W.
agosto 9, 2017
Wrong Color
PUBLICADO POR:
Lee W.
agosto 9, 2017
I ordered a Dark Blonde Color and now I have orange hair. Not good!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Lee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
DEANNA L.
agosto 9, 2017
have not used this one yet
PUBLICADO POR:
DEANNA L.
agosto 9, 2017
havent used this one yet. shouldve stopped order before shipped, money is really tight.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Deanna - Thank you for your feedback. We see that we have already adjusted your next order date per your request. We look forward to hearing your feedback soon.
PUBLICADO POR:
Laura O.
agosto 9, 2017
Too dark
PUBLICADO POR:
Laura O.
agosto 9, 2017
It was a little too dark i need more of thw shine bit too and more grey coverage
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Laura - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
mary J.
agosto 9, 2017
hair color
PUBLICADO POR:
mary J.
agosto 9, 2017
roots lighter than rest of hair gray already showing did not cover well but hair is soft
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Mary - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Staci E.
agosto 9, 2017
Disappointed
PUBLICADO POR:
Staci E.
agosto 9, 2017
My color was darker than I expected and did not fully cover my roots.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Staci - We’re sorry to hear that your color came out darker than you expected. Your colorist has reviewed your comments and adjusted your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to hearing your feedback soon!
PUBLICADO POR:
Marcia W.
agosto 8, 2017
Not happy
PUBLICADO POR:
Marcia W.
agosto 8, 2017
My hair is now dry and doesnt look much different besides being over dry
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Marcia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lizeth R.
agosto 8, 2017
Nice color
PUBLICADO POR:
Lizeth R.
agosto 8, 2017
I love the color on my hair but it washes off so fast it's like if it's a semi permanent color, I explained when I started this program my hair was blond and I was trying to go back to dark but by the time I get my next shipment my hair it's 3 different shades already, I haven't canceled because like I said I love the tone but I think the products you guys use are not the greates.. so happy but unhappy at the same time.. 😕
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Lizeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Tara S.
agosto 8, 2017
Bad color
PUBLICADO POR:
Tara S.
agosto 8, 2017
I asked to take the red out twice and my hair just got more red. Going to cancel my subscription
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tara - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Sabrina S.
agosto 8, 2017
Review
PUBLICADO POR:
Sabrina S.
agosto 8, 2017
I didn't like your hair color, it was to dark..It also doesn't give me gray hair coverage like I get from my box color I normally buy...I am extremely upset with the fact that I cancelled your services months ago and your company took it upon itself to continue charging me and sending me product without my permission !!!!!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Sabrina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Donna D.
agosto 8, 2017
Color
PUBLICADO POR:
Donna D.
agosto 8, 2017
My color faded within 4 weeks. I'm not sure I will continue this product
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Donna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Diana V.
agosto 8, 2017
Root touch-up
PUBLICADO POR:
Diana V.
agosto 8, 2017
Need less copper more light brown tone. Do not like the brush, I think it needs more bristle to apply and should be stationary. I prefer to use my own hair brush to blend color.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Diana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
deatra L.
agosto 8, 2017
Didnt like smell
PUBLICADO POR:
deatra L.
agosto 8, 2017
It was awful
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Deatra - We’re sorry to hear that you did not like how our color smelled. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Teresa T.
agosto 8, 2017
Not sure how to feel
PUBLICADO POR:
Teresa T.
agosto 8, 2017
The first time I used this product it covered my grays for about two month. The last two times I used it my grays showed back up after 2 weeks. I am leaving the color on longer but it's not making a difference. On the upside, the color matches me perfectly.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Teresa - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
Stacy F.
agosto 8, 2017
Pros and Cons
PUBLICADO POR:
Stacy F.
agosto 8, 2017
This color was great indoors, with a rich deep undertone. I loved that. Unfortunately, in the sunlight it was WAY too red. My kids said I had pink hair. Also fades too fast, particularly on the gray strands.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Stacy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Nina L.
agosto 8, 2017
Doesn't cover gray well.
PUBLICADO POR:
Nina L.
agosto 8, 2017
I follow the instructions but find the color doesn't cover my roots for much more than 2 weeks. The first time I used it, the color lasted longer. I stopped using drugstore brand hair color for this problem and thought I'd found the answer without having to spend loads of money for professional coloring at a salon.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Nina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Maria M.
agosto 8, 2017
Red heading
PUBLICADO POR:
Maria M.
agosto 8, 2017
The color is lighter than the original but it is still too dark for my taste. Love the easiness of coloring my hair though. I prefer lighter colors than this reddish strawberry. I will try it one more time just to ensure that the new configuration works better.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Ashley R.
agosto 8, 2017
Not what it used to be
PUBLICADO POR:
Ashley R.
agosto 8, 2017
I give this product two stars because it used to work wonderfully for me when I started using it almost 3 years ago. It is a great color, but I have noticed that the color does not last like it used to. Within a week, my roots are already showing. And that is with using sulphate-free, color safe shampoo. It used to be there weeks before my roots started coming back, but it has consistently lasted me a week and I've had to use other root touch ups in the mean time. I'm not sure what has happened to this product, but I will no longer be purchasing.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ashley - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Beth M.
agosto 7, 2017
Gray coverage
PUBLICADO POR:
Beth M.
agosto 7, 2017
Coverage of gray hair is more challenging. I have to leave product on for total of 40 mins. This is quite a bit longer than other color products I've used.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Beth - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Perla C.
agosto 7, 2017
Not any better than store bought
PUBLICADO POR:
Perla C.
agosto 7, 2017
The color received was not what i expected, first dissapointment. The gray coverage was not better than store bought dye, second dissapointment. i contacted customer service a week ago, still haven't heard back from them. i do not recommend this product.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Perla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
kim B.
agosto 7, 2017
I tried
PUBLICADO POR:
kim B.
agosto 7, 2017
Once the second shipment came in and it was to dark it was just never the same I tried the third shipment didn't seem to cover the grey as well and the color just not right.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kim - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Michelle P.
agosto 7, 2017
Last batch made me so itchy!
PUBLICADO POR:
Michelle P.
agosto 7, 2017
I've used this product a number of times, but the last batch seemed different. It made my skin so itchy! I got a drop on my neck and that spot was particularly bad. Maybe one of the ingredients changed? I haven't had this issue before.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Michelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery
PUBLICADO POR:
Jackie F.
agosto 7, 2017
Love the color
PUBLICADO POR:
Jackie F.
agosto 7, 2017
Love the color but there seems to be excess wax that takes awhile to get out of my hair. Is there a way to cut down on this waxy finish?
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jackie - We’re sorry that you were unsatisfied with the way the color makes your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Maria M.
agosto 7, 2017
Not For Touchups! :(
PUBLICADO POR:
Maria M.
agosto 7, 2017
The color turned out great, but I only used less than 1/4 of the product! :( I specified only for touchups around my face. There needs to be smaller vials of mixture maybe 4 vials per package. I had asked the question if I could save the unused product but quickly found out I could not! It started to bubble out and spill out all over. Very Disappointed. There needs to be a fix for this. I would like to have my money back since I did not get to use all of the product.
Thank you
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We’re sorry to hear that you are unhappy with the amount of color that was sent to you. We offer industry-standard sized bottles of color for your color application. Since you indicated that you were unhappy with the size of bottles that we offer, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Shannon R.
agosto 6, 2017
Good results but not worth the effort...
PUBLICADO POR:
Shannon R.
agosto 6, 2017
This is the third time I've used e-salon. The first two times I thought I must have done something wrong during application but now I've just realised the formula clearly doesn't agree with my hair. The application is easy, the colour is always nice but getting this out of my hair in the shower is truly awful. It clings to my hair so badly, it clumps into pieces under my finger nails and it takes 3-4 shampoos to get it off. Then once washed and dried it feels waxy in places afterwards. Like I said nice colour but I've never experienced hair dye clinging to my hair so badly before so will definitely stick to other hair dye brands!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Shannon - We’re sorry that you were unsatisfied with how our hair color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Rose L.
agosto 6, 2017
Hair dye
PUBLICADO POR:
Rose L.
agosto 6, 2017
Love the dye but I think it's a little to dark. I must go lighter. 😊
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Rose - We’re sorry to hear that your color came out darker than you expected. We have received your request for a slightly lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Kelly R.
agosto 6, 2017
Highlights
PUBLICADO POR:
Kelly R.
agosto 6, 2017
I am not happy with the highlighting kit I just bought. It did nothing to my hair. I also feel my regular color is dull.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were unhappy with the results of your recent Lightlab order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Ruza L.
agosto 6, 2017
Still waiting on 5 stars
PUBLICADO POR:
Ruza L.
agosto 6, 2017
Still have grays showing up after 2 washes 😐
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ruza - We’re sorry to hear that you were unhappy with the gray coverage of your eSalon color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Justine C.
agosto 5, 2017
Too dark and horrible to wash out
PUBLICADO POR:
Justine C.
agosto 5, 2017
The application process was easy enough, I enjoyed that it didn't have a strong smell and that it was pretty straight forward. That's kind of where the happiness ended. I applied the stain guard before colouring but I ended up with terrible stains around my hair line. The provided stain remover didn't do much to help. I appreciated that it was included but I'm not sure it actually helped. I usually use Vaseline as a guard and have no issues. The dye itself was miserable to get out. It was so thick, I was honestly scrapping it out of my hair and scalp on the few areas it got a little too rubbed in. Three shampoos later (including the provided shampoo which did smell lovely) and I finally feel like it's not caked in anymore. My hair feels disgusting the day after, not dry but very stringy and greasy. Almost matted. I did purchase and use the mask which probably helped. Add to all that, the color was supposed to be a dark brown, its black. It's one dimensional black. It looks terrible. I could've gone to a beauty supply store, spent $10 and had exactly what I wanted. Now... I have to pay to have my hair professionally lightened. Incredibly disappointed.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Justine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Hannah L.
agosto 5, 2017
Nice company,product not so much
PUBLICADO POR:
Hannah L.
agosto 5, 2017
I received the color and it was in a lovely box,with an additional free set so I can do my whole hair the first time around. The instructions were great, they provided two sets of gloves. The whole thing felt as pampered as an at home coloring could possibly get. I followed the instructions exactly. The issue was the actual product. The color left my hair feeling so dry, so bad, it was like chunks of straw. Even after using their conditioner I couldn't even get my fingers through it. I shampooed again, used tons of my own conditioner, and still. I ended up using a hair-mask which I left on for a few hours, and then it was somewhat manageable, but still didn't feel good. It took a few weeks for my hair to feel ok.
I canceled the service, and it was easy to do,which is not always the case with companies that have you sign up for recurring orders. I like the website, the service seems to be good, and the box and instructions are actually great. I just wish the product was good for me,but it's the worse hair color I've ever used, and I've been coloring my own hair for years. I only go to a salon every 4-5th time I need to color. I gave a second star because it seems like a nice company, and the idea is great, I truly wish it worked for me.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Hannah - We’re sorry to hear that you were unhappy with how our color made your hair feel.. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jacqui R.
agosto 5, 2017
Frustrated
PUBLICADO POR:
Jacqui R.
agosto 5, 2017
I've used esalon before and loved it, but this time I got really dark coloring for my roots and lighter for the rest of my hair and I don't like how it turned out. I wanted all over color that was evenly distributed. Not sure why I got different colors for roots and the rest of my hair.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Jacqui - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Bea H.
agosto 5, 2017
Could not match my color
PUBLICADO POR:
Bea H.
agosto 5, 2017
I tried it 3x and they couldn't match my color, instead of lighter it kept getting darker. Worse experience ever. Waste of my time and money.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Bea - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Anglette E
agosto 4, 2017
I thought it would be more red
PUBLICADO POR:
Anglette E
agosto 4, 2017
I order dark brown with cooper and mahogany. Did my hair last night and it just looks the same color as it was before I add this color on it . I thought it would have more of a red color to it .
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Anglette - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Catherine M.
agosto 4, 2017
Unhappy with the color
PUBLICADO POR:
Catherine M.
agosto 4, 2017
The color mixture was too red. I wanted a warm brown with hint of auburn. This is not a color I would want to order again
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Catherine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
susan S.
agosto 3, 2017
Not what I wanted
PUBLICADO POR:
susan S.
agosto 3, 2017
The colour was to dark even after a change and at my age made me look very pale
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Susan - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kimmie J.
agosto 3, 2017
Brassy
PUBLICADO POR:
Kimmie J.
agosto 3, 2017
Loved how my hair felt after coloring... the kit was great (love the strain prevent and remover and the shampoo/ conditioner). But hair came out brassy. It covered most of the gray but not all. The brassy was the main thing I wanted to avoid.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kimmie - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Anita P.
agosto 3, 2017
Highlights
PUBLICADO POR:
Anita P.
agosto 3, 2017
It came out brassy. I used the toner 3 times. It looked a bit streaky as well, not blended. I need to use smaller portions of hair. I will try it again.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Anita - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Tracy R.
agosto 3, 2017
Performance
PUBLICADO POR:
Tracy R.
agosto 3, 2017
The reason for coloring my hair is to cover the gray that is now appearing. I don't have tons of gray hair, but enough for me and those who know me well to notice. The color doesn't seem to "adhere" to those strands that are gray. This time when I colored I also left the color on for an additional 5 minutes of hoping to help this. Second, even when using products designed for colored hair, your color seems to start fading dramatically by the 4th or 5th wash.
I'm not sure I will continue the product. Paying more at the salon my be a better choice for me.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tracy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Adrianna L.
agosto 3, 2017
Too dark
PUBLICADO POR:
Adrianna L.
agosto 3, 2017
Every color I received was too dark. I know we are trying to cover my gray but did not have to go that dark. Informed them that it was too dark but still was made the same every time. I just got something over the counter and fixed it.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Adrianna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Gia H.
agosto 3, 2017
Disappointed :(
PUBLICADO POR:
Gia H.
agosto 3, 2017
I was very excited to dye my hair but after following all the directions, the color did not come out at all.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Gia - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Deb G.
agosto 2, 2017
too dark 4 me.
PUBLICADO POR:
Deb G.
agosto 2, 2017
way to dark, luv the red but the brown was too dark.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Deb - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Donna L.
agosto 2, 2017
Smooth and beautiful.
PUBLICADO POR:
Donna L.
agosto 2, 2017
Color and condition great, unfortunately hair is falling out in clums. Anyone else have this problem?
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shiela S.
agosto 2, 2017
Just not my color
PUBLICADO POR:
Shiela S.
agosto 2, 2017
OK you changed my color from light brown because it was leaving my hair a red color. Now it is darker brown and the red is darker. So, my hair is going from light brown to darker red and brown. What up?? Only will try to get this right one more time and that is it. This is ridiculous . I even had to go in to a stylist to get it lightened, another $125!!
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Shiela - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, per our email communication. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angela W.
agosto 2, 2017
I am so disappointed for the second time!
PUBLICADO POR:
Angela W.
agosto 2, 2017
This is the second time I have used this product without desired results. I wanted a natural golden blonde and have gotten red color roots instead with the old blonde color on the ends. Now my hair is an ugly two-tone color.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Angela - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
Ellen F.
agosto 1, 2017
Colour was weak and didn't last.
PUBLICADO POR:
Ellen F.
agosto 1, 2017
I coloured my hair using a demi-permanent colour. The result was quite weak but I thought I'd give it a chance. Two washes later and you wouldn't know that my hair had been coloured - so disappointed.
On the upside my hair hasn't been damaged in anyway by the process.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Joyce V.
agosto 1, 2017
Reddish
PUBLICADO POR:
Joyce V.
agosto 1, 2017
It turned out a little red, I think it can be adjusted but my hair feels great
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Joyce - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Maria L.
agosto 1, 2017
Not satisfy
PUBLICADO POR:
Maria L.
agosto 1, 2017
I am sorry to inform that i was not at all satisfy with my color, i was trying to cover my highlights but the end result of the hair color was to dark and it does not look good on my skintone either, overall very dissapointed..
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Maria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Kimberly D.
agosto 1, 2017
Wrong Color
PUBLICADO POR:
Kimberly D.
agosto 1, 2017
I asked for Brown with hints of golden - My hair is completely RED, could be just the way my hair took it but I do not see any golden or brown. I am not happy with how it turned out.. HOWEVER, I do take some blame as I didn't test a portion first. They recommend this, and this was my first time ever dying my hair.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Valerie K.
julio 31, 2017
Waxy feeling
PUBLICADO POR:
Valerie K.
julio 31, 2017
The color is usually pretty good. I keep asking for it to be more red and it turns out a bit more brown which I don't like. Also even after a couple washes after dying the dye leaves a wax like residue over my hair that makes gross feeling and greasy looking.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Valerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Helen H.
julio 31, 2017
Too dark
PUBLICADO POR:
Helen H.
julio 31, 2017
Too dark. My hair looks black. I wanted a brown with light brown highlights or something...:(
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Helen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kathleen L.
julio 31, 2017
The color
PUBLICADO POR:
Kathleen L.
julio 31, 2017
The color is all wrong. It was supposed to be medium blonde and it is closer to being red, which is not a flattering color. I am very disappointed.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Tamara W.
julio 31, 2017
Color Adjustment
PUBLICADO POR:
Tamara W.
julio 31, 2017
Color was too orange
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Tamara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Elvira M.
julio 31, 2017
Medieum Golden Brown
PUBLICADO POR:
Elvira M.
julio 31, 2017
I had asked for a deep gold tone. However, the shade is basically a dark brown period, and in fact much darker than expected.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Elvira - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Donna R.
julio 31, 2017
Not right color.
PUBLICADO POR:
Donna R.
julio 31, 2017
It's to dark of a red. Want it a brighter red on top.
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PUBLICADO POR:
Mindy P.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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