I changed my review cause this time I ask for purple dye and I got no purple at least the first time I did it I got a hint of purple ! Will not order again , do love the shampoo and conditioner tho would do 0 stars for this if I could
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dear Brenda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Naomi L.
octubre 14, 2017
hoping for a little more
PUBLICADO POR:
Naomi L.
octubre 14, 2017
the coverage of the gray is problematic and the shine is lacking on the black color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Naomi - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Patricia M.
octubre 14, 2017
second time having it come out and this was worse
PUBLICADO POR:
Patricia M.
octubre 14, 2017
It was too dark and too flat. It made me look washed out. Honestly, this is the second time the color has been shipped and I was my hair EVERY 3 days. Color was dull looking and washed out after a month... do the math, it should have lasted much longer than that especially when I was it every 3 days using a color safe shampoo and cond that is sulfate free. I'm not happy at all. Your color formula dries out my hair!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Patricia- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
B B.
octubre 14, 2017
Unhappy
PUBLICADO POR:
B B.
octubre 14, 2017
Used the soft black last night and followed instructions to the tee. I can still see a few grays and my previous hair color is still noticeable through out. Not impressed and a little frustrated because I want the black to be even thoughout but I don't want to add more chemical to it and potentially cause more damage.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
B- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Stephanie S.
octubre 14, 2017
Destroyed my hair
PUBLICADO POR:
Stephanie S.
octubre 14, 2017
I'm not sure why, but the products destroyed my hair.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Stephanie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say.
PUBLICADO POR:
Alexis T.
octubre 14, 2017
To dark
PUBLICADO POR:
Alexis T.
octubre 14, 2017
Very dark
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Alexis - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Anne R.
octubre 14, 2017
Love the color
PUBLICADO POR:
Anne R.
octubre 14, 2017
But it only covers my greys for 2 weeks
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Anne - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Nicole L.
octubre 14, 2017
First time
PUBLICADO POR:
Nicole L.
octubre 14, 2017
Color was almost flat looking and previous highlights are starting to come through after 5 weeks.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Nicole - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Susan D.
octubre 13, 2017
Harsh
PUBLICADO POR:
Susan D.
octubre 13, 2017
I realized after using this product for the past several months that it is breaking my hair.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Susan - We’re sorry that you were unsatisfied with our product and that it left your hair feeling dry. Since you were unhappy with your results, we've sent a follow up email with more information. We look forward to delivering the right results for you.
PUBLICADO POR:
Karina B.
octubre 13, 2017
Bottle for Color
PUBLICADO POR:
Karina B.
octubre 13, 2017
While I love your product, I was surprised by the new packaging. I dig the new box for the gloves, but find it unnecessary. It seems that your packaging cost would increase. Also, the color bottle's opening is much wider than the developer's bottle opening. This made pouring the color into the developer more challenging with more likely of a chance to spill some thus messing with the developer to color ratio. I'm still going to be a loyal customer, but the wider mouth on the color bottle is off-putting. As a suggestion, choose a bottle for the color with a smaller opening.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Tiffany- We’re sorry your recent order didn’t provide the coverage/ longevity you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage/ longevity you’re looking for. We will be sending your more information shortly!
PUBLICADO POR:
Maureen S.
octubre 12, 2017
Not sure yet...
PUBLICADO POR:
Maureen S.
octubre 12, 2017
Just notified today that my 2nd hair color shipment has been sent to the shipping carrier. Problem is that I used this product to color my hair for the very first time just 10 days ago - which means that "the jury is still out" as to how my color is holding up, whether or not I wish to make a color change, or if I even plan to continue using the product!
I do not appreciate not being given an opportunity to make changes. Even now, when I try to make online changes re: the next delivery date, I am unable to do so. Hmmm...
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Maureen - We're sorry to hear that you were disappointed by your experience, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
Judith M.
octubre 12, 2017
didn't suit me
PUBLICADO POR:
Judith M.
octubre 12, 2017
I did speak to you about the product it wasn't suitable I had itchy irrit able skin for days also I didn't realise it was going to cost so much I am a pensioner so you said you wouldnt send any more and then I get an email today saying it's time for your colour I move house in a couple of days so I wouldn't get it anyway please don't send anymore
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Judith- Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. Also, we’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kristy N.
octubre 12, 2017
Doesn't cover all the grays
PUBLICADO POR:
Kristy N.
octubre 12, 2017
My grays look pink instead of dark blond with copper
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kristy - We’re sorry about your experience. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Debra L.
octubre 12, 2017
Very wrong color !
PUBLICADO POR:
Debra L.
octubre 12, 2017
The color was way to dark for me and turned brassy after washing ..... I won't use this product again...... Nice packaging though...
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Debra- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Jennifer H.
octubre 11, 2017
I feel like the color product is great and I love the auto-ship
PUBLICADO POR:
Jennifer H.
octubre 11, 2017
I do love the product and the savings in doing it myself!! However, I do feel like the color selection for me is darker than I would like. It is easy to apply, the instructions are a little confusing. Might suggest splitting up the sections on all over color vs. touch up.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Jennifer- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. Look out for our follow up email!
PUBLICADO POR:
Kay F.
octubre 11, 2017
Turned my hair into black straw
PUBLICADO POR:
Kay F.
octubre 11, 2017
Like the coverage and pigments are better quality than boxed color. My shade is off - the dark golden brown turned my hair black. Very drying, more conditioner would help.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kay - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Kendyll K.
octubre 11, 2017
So sticky
PUBLICADO POR:
Kendyll K.
octubre 11, 2017
I have dyed my hair for almost 15 years using box hair dye from the drug store and my hair has NEVER felt this way. My hair is really really sticky and stringy and so tangled i ripped out half my hair trying to brush it. Im am so unhappy with this product and am very disapointed with the results.
Very unsatisfied and cried due to the terrible texture of what was once beautiful blonde hair.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Kendyll- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angela S.
octubre 10, 2017
Not so happy about shipping
PUBLICADO POR:
Angela S.
octubre 10, 2017
I ordered my color on Friday, my husband paid extra for it to be delivered in 2 days. Its now Sunday and im just now getting confirmation that the order has been placed and may not arrive till Friday.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Angela - We are sorry to hear your shipment took longer than usual to ship. We've sent you an email with more information, per our Satisfaction Guarantee.
PUBLICADO POR:
Barbara L.
octubre 10, 2017
Too dark
PUBLICADO POR:
Barbara L.
octubre 10, 2017
The color came out much darker than I was anticipating. I stated I wanted a light golden brown. Something that would blend well with my highlights. When I applied this color to my hair, it covered over most of my blond highlights and darkened my hair much darker than I had wanted.
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PUBLICADO POR:
Lori S.
octubre 10, 2017
Color
PUBLICADO POR:
Lori S.
octubre 10, 2017
Still to dark. The highlights did not turn out the way to color was stated and I kept it in the amount of time that it said. I am gonna give my hair a break from this product for awhile.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Lori - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Hila P.
octubre 10, 2017
Poor customer service
PUBLICADO POR:
Hila P.
octubre 10, 2017
I updated my needs then sent another request to stop an upcoming shipment but got zero confirmation or response
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Hila - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, one of our associates has already reached out to you. Please check your email for more information. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Teresa B.
octubre 9, 2017
Custom Hair Color
PUBLICADO POR:
Teresa B.
octubre 9, 2017
I was not happy at all. Only after two washings my color turned very dull. Did not cover my grays very well. I bought the touch up spray for my gray roots. A total waste of money. I should have sent my product back for a refund. I went back to my hair dresser.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Teresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Johanna M.
octubre 9, 2017
I think I’ll stick with the salon
PUBLICADO POR:
Johanna M.
octubre 9, 2017
It was sub par hair coloring. I have blond hair it usually holds color well. I wouldn’t pay the full price for the color I received but at a discount it made it a little better. I think I’ll just pay the extra and get it done at the salon. At least the color will last more than a few days that way
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Johanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Christie B.
octubre 9, 2017
Loved the coloring
PUBLICADO POR:
Christie B.
octubre 9, 2017
I bought this hair coloring in hopes to cover my grey hair. The coloring I had been using was from L'Oréal and within a month it was already fading. I have a difficult time trying to find anything to stay on the grey more than a month. This stayed on my hair about the same length of time. I was really hoping that it would stay longer, but it didn't.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Christie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Angela C.
octubre 9, 2017
hair color
PUBLICADO POR:
Angela C.
octubre 9, 2017
makes my hair to dry very brassy. need to ADD OILS TO HAIR COLOR, LOOSING HAIR EASILY BREAKS ENDS
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Angela - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Kayla R.
octubre 9, 2017
Faded out ends
PUBLICADO POR:
Kayla R.
octubre 9, 2017
By following the directions the overall color of my hair varied as you went from root to ends. Looked like a bad biolage color. If I did all over not just the roots then it would be a different color on the roots than the rest.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Kayla - We’re sorry that your hair color came out uneven. We’d love to remedy this and have sent you an email with more information. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation.
PUBLICADO POR:
debora M.
octubre 8, 2017
The ammonia will kill you!
PUBLICADO POR:
debora M.
octubre 8, 2017
I was shocked at the amount of ammonia fumes this hair coloring produced. I will go back to my natural ecofriendly hari coloring that I buy at SaveMart for $15 a box.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Debora- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cheryl S.
octubre 8, 2017
Roots came out almost white, rest stayed normal color.
PUBLICADO POR:
Cheryl S.
octubre 8, 2017
I was hoping this was the answer to my hair problems. In my case it wasn't. 1 minute on rest of the hair left it pretty much the color I started out with but the roots were almost or close to white, it didn't blend.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Cheryl - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Amanda H.
octubre 8, 2017
Terrible Product
PUBLICADO POR:
Amanda H.
octubre 8, 2017
The color came out very different than it was supposed to be. It was a flat ugly color. It took me forever to wash out of my hair. It felt sticky and grosse for several days. It also didn't cover my grays at all. To make matters worse I just got charged again and received it again. I don't remember signing up for them to send it automatically every couple of months. Do not waste your money. This is s terrible product. Drug store hair dye is cheaper and better.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Amanda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have sent you more an email with more information, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Maegan A.
octubre 8, 2017
A bit too red
PUBLICADO POR:
Maegan A.
octubre 8, 2017
It's consistent with the last color I used, which is fantastic, but I'm still left with more red than purple tones. My hunt for the perfect violet-brown continues.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Maegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Marti T.
octubre 7, 2017
Horrible Results
PUBLICADO POR:
Marti T.
octubre 7, 2017
I am very unhappy with the results of my most recent color. The root color has always been too dark, but every time I tried to get it lighter, it just turned orange. I was going to try to just stick with the dark root color and do highlights every time I did my roots, but that isn't going to work either. The highlights turned the dark hair orange. It looks awful and now I'm going to have to go to the salon to get it fixed. This has not saved me any money at all and now I'll have to go back to getting it done at the salon. :(
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Marti - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and will reach out to you shortly. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Jessica V.
octubre 7, 2017
Wanted blonde got blah
PUBLICADO POR:
Jessica V.
octubre 7, 2017
I started with light brown undyed hair and chose to go to medium beige blonde. I included a photo of my hair and wrote a note to the colorist. In the note I stated that even with ash colors, my hair will go golden thinking adjustments would be made. The finished product is a bland and boring dark golden blonde. Not at all what I wanted.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Jessica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, reached out to you to see how we can better assist you. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Michele D.
octubre 6, 2017
Not the color I was going for
PUBLICADO POR:
Michele D.
octubre 6, 2017
I was super excited to try out this hair dye and my hair turned out way darker than what I was expecting and hoping for. I followed the instructions and was looking for a brighter copper color and ended up with dark brown with a red undertone. After explaining to the color expert that I did not get the color I was expecting, she told me my hair is now too dark to lighten (which is why I was upset in the first place). Currently waiting to hear if there’s anything they can do for me. If not, I’m done with this online service.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Michele - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Virginia C.
octubre 6, 2017
grey coverage
PUBLICADO POR:
Virginia C.
octubre 6, 2017
It does not seem to cover the grey as I had hoped
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Virginia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and will be adjusting your formula to better cover your grey hairs. Look for your follow up email for more information.
PUBLICADO POR:
Heidi C.
octubre 6, 2017
Having trouble getting the color i want
PUBLICADO POR:
Heidi C.
octubre 6, 2017
I have been getting mg hairs professionally colored until i started esalon. I want my hair a little redder, had them change the color the past 2 months . I know red odd the hardest color to achieve, espevially with my naturally dark with grey hair. Just don't know how to get it redder...
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Heidi - We’re sorry that your recent formulation has not turned out as red as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Dorothy B.
octubre 6, 2017
Faded to quickly
PUBLICADO POR:
Dorothy B.
octubre 6, 2017
After 10 days color faded and copper tones came out
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Dorothy- We apologize for the disappointing experience with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Jessica L.
octubre 6, 2017
Not what I asked for
PUBLICADO POR:
Jessica L.
octubre 6, 2017
I asked for a brighter red because I liked the color I got last time, but it faded quickly to a copper - which was pretty, but I wanted something more vibrant with the red. And I used this, and my hair is a dark brown. I am really unhappy seeing as this is the EXACT OPPOSITE of what I asked for. I would have been better off not putting in a request. My friend recommended this website to me and has beautiful hair so I'm not sure where I went wrong. Why did a "brighter color" turn dark with only red undertones barely noticeable in direct sunlight?
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Jessica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to reformulate your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Sheri K.
octubre 5, 2017
Personal Stylist did not listen well
PUBLICADO POR:
Sheri K.
octubre 5, 2017
I originally worked with a stylist, and the first round of coloring was way too dark. There were two different colors, one for the roots and one for the ends, and they were different colors and did not blend at all. So I asked for more auburn red in the mix, so the color would be lighter, and the same color for both ends and roots. Instead, they sent me two different colors again, and the root color was still way too dark and I can't wait for it to wash out. The dark color is too stark against my skin tone, and I hate it. I feel that the stylist just did what they wanted and didn't really listen to me. Actually, if I had a box of the color I purchase over the counter, I would have used that instead, but since I already had this color from Esalon, I thought I would give it one more change. I am sorry I did.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Sheri - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Suzanna R.
octubre 5, 2017
Will try one more time
PUBLICADO POR:
Suzanna R.
octubre 5, 2017
Good coverage of the grey. But no shine to it
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Suzanna - We’re sorry that your hair is missing shine. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for shine. If your colorist has any questions, they will contact you. Thank you for your review.
PUBLICADO POR:
DIANA P.
octubre 5, 2017
To Dark for me
PUBLICADO POR:
DIANA P.
octubre 5, 2017
I thought the color would be brighter but, I didn't like how dark it was.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Diana- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
andrea A.
octubre 5, 2017
Not enough "color" in the mix.
PUBLICADO POR:
andrea A.
octubre 5, 2017
Liked how my hair felt, but it was too Brown for me.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Andrea - We’re sorry that you were unhappy with your color results. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
clare R.
octubre 5, 2017
ick
PUBLICADO POR:
clare R.
octubre 5, 2017
I followed all instructions and dyed my hair on Wednesday morning. It is now Thursday afternoon and after washing my hair 5 times already, my entire head is coated in what appears to be some sort of greasy film that will not wash out. I am beyond frustrated and pissed off. I have literally scrubbed my head 5x. I guess I'll keep scrubbing and hope for the best. Will not use this service again.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Clare - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you a follow up email, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Elizabeth S.
octubre 5, 2017
Good coverage, wrong color 😐
PUBLICADO POR:
Elizabeth S.
octubre 5, 2017
This is the second time that I receive a darker tone than I expected.
Not ok.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Elizabeth- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Megan O.
octubre 5, 2017
Never again
PUBLICADO POR:
Megan O.
octubre 5, 2017
When I placed my order, I specifically said I wanted to cover my greys, and said I did NOT want my hair to be orangie. The color was supposed to be dark blond.. nope.. I now have orangie, rusty color hair even after a photo we supplied as, requested.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Megan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
.
octubre 4, 2017
Dull looking hair
PUBLICADO POR:
.
octubre 4, 2017
I was very disappointed this month with my color and then I realized that my colorist was changed without letting me know. I was very happy with Vanessa and I finally had a color I loved. A colorist is like a scientist and trust is of the utmost when it comes to blonde color.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Robin - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
wanda M.
octubre 4, 2017
Too dark I wanted 2 shades lighter than the last one
PUBLICADO POR:
wanda M.
octubre 4, 2017
Too dark.... I wanted 2 shades lighter than the last one...I even wrote to you before the one I received was shipped
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Wanda- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Edna R.
octubre 4, 2017
Impressive at first....then, not so much
PUBLICADO POR:
Edna R.
octubre 4, 2017
With the first kit, The color came out nice and lasted for a good while before my persistent grays started showing.
But the kit that came after the initial one, sad to say was not impressive at all....my grays were out in 2 washes.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Edina- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. We will send you more information in an email shortly.
PUBLICADO POR:
Nancy M.
octubre 4, 2017
Second try to regulate intensity of color
PUBLICADO POR:
Nancy M.
octubre 4, 2017
I gave you a second chance to improve this color and it is still too dark and leaves my hair extremely dry. Therefore, please discontinue permanently my membership in eSalon.com immediately. Do not send me or charge me for any further products.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Nancy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Ashlee I.
octubre 4, 2017
Demi color
PUBLICADO POR:
Ashlee I.
octubre 4, 2017
Faded after 3 washes. Going to try the permanent colouring.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Ashlee - We're truly sorry that our Demi Color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a product that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Mary R.
octubre 4, 2017
Color shade
PUBLICADO POR:
Mary R.
octubre 4, 2017
Hair color darker than anticipated
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Mary - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we will reformulate a color that will provide your desired results. Please check your email for more information. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
sarah D.
octubre 3, 2017
Hair colour
PUBLICADO POR:
sarah D.
octubre 3, 2017
I wanted natural looking light brown hair i ended up with almost black hair. Too expensive & worse than cheap supermarket dye i will not being buying again!
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Sarah- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Rebekah
octubre 3, 2017
uneven results
PUBLICADO POR:
Rebekah
octubre 3, 2017
I was really excited when I received my color. The packaging and step by step instructions are great. You get two bottles of color: one for you roots and one for your ends. I asked for an eggplant color that was more on the purple side of the spectrum than red. Unfortunately my color came out a bit uneven. My roots came out lighter than my ends and are showing more red than purple. I'm actually ok with this color because it is giving me some multidimensional highlights. However, my ends look very flat and dark. I'm seeing very little purple. I'm hoping that after several shampoos it will lighten up a bit, but today and for the foreseeable future, I'm wearing my hair in a pony tail.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Rebekah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kate B.
octubre 3, 2017
Nice Colour Awful Feel
PUBLICADO POR:
Kate B.
octubre 3, 2017
I was so excited to try this new way to dye my hair customised just for me. First issue was that it took a while to get to me, but still came earlier than expected. All in all the colour is great but thats about where it ends. Nice subtle smell, easy process, but afterwords my hair feels absolutely awful, during washing it out and after it had dried. I made sure to try my best and wash it all out but even after drying my hair is so greasy all over and made the back of my head full of tangles. Cool idea but their formula needs a lot more work I think.. Much better results by going to sally's beauty. Would not recommend.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Kate- Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we are sending you our Gaining Strength Color Care Repair Shampoo. This sulfate-free cleanser gently removes product buildup while helping to replenish weakened, stressed-out strands.We hope to continue helping you find hair perfection. Please look out for our follow-up email!
PUBLICADO POR:
Flora T.
octubre 3, 2017
Color complaint
PUBLICADO POR:
Flora T.
octubre 3, 2017
Sorry, but I have a complaint about this last order #6532991, Sept 8. I have been using your products for some time now and have been very happy except for this last order. The color just was not the same this time and even hair stylist noticed a difference. The mixture was a lighter shade this time. Don't know what happened but maybe it can be checked before next shipment sent. Thank you.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Flora - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make sure you receive the same great color you have been so happy with in the past.
PUBLICADO POR:
Shanna B.
octubre 2, 2017
Color is wrong
PUBLICADO POR:
Shanna B.
octubre 2, 2017
I loved the kit and the convenience of it all but I requested ash brown and my hair is so dark it looks black.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Shanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kelley M.
octubre 2, 2017
Color not as expected
PUBLICADO POR:
Kelley M.
octubre 2, 2017
I chose the "medium pearl golden" which, on my computer screen, appeared to be a medium blonde with a cool, slightly pink tone to it. The result was more of a dark, coppery blonde, kind of an auburn. It's not bad but it's not what I was expecting. I requested to go lighter, but esalon informed me that "previously colored hair can't be lightened." So, it was fun, esalon, but no thanks.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Kelley- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Connie H.
octubre 1, 2017
Not my color
PUBLICADO POR:
Connie H.
octubre 1, 2017
My hair turns darker black. I'd love to have cooler color more of reddish.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Connie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Merle G.
octubre 1, 2017
Haircolor slightly off
PUBLICADO POR:
Merle G.
octubre 1, 2017
It was a little too deep and a little too red
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Merle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Claudia W.
septiembre 30, 2017
Packaging was personalized at perfect!
PUBLICADO POR:
Claudia W.
septiembre 30, 2017
After two weeks of using this product my scalp has not stopped itching. No signs of bumps, but whatever was in this was apparently too strong for my scalp. I will not be purchasing this again unfortunately. I selected a reddish brown over my already processed black hair and the color was not as lifted as I had hoped , but some of the red tones did peek out somewhat.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Claudia- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Glynell K.
septiembre 30, 2017
Not Happy
PUBLICADO POR:
Glynell K.
septiembre 30, 2017
Very displeased with how difficult Esalon is having matching the color I'm able to create using in store purchased coloring. It has not been convenient at all for me as their advertisement leads the public to believe. After 4 months I still do not have the color that compliments my natural hair color.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Glynell - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Rukhsana A.
septiembre 30, 2017
Reaction
PUBLICADO POR:
Rukhsana A.
septiembre 30, 2017
I had reaction to this colour as I have very sensitive skin even tiny thing can make it itchy scalp..sorry guys I don't mean to give bad reviews it's probably my skin too sensitive an maybe it's not for me thanks anyways ,happy selling..xxx..
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Rukhsana- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kassie N.
septiembre 30, 2017
Dissatisfied
PUBLICADO POR:
Kassie N.
septiembre 30, 2017
It feel terrible to the touch. As if I applied a container of Vaseline. Difficult to rinse off
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Kassie - We’re sorry that your hair felt like you applied Vaseline after your color application. Please check your email for helpful tips to avoid this with your next color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Layla M.
septiembre 30, 2017
Worst hair color experience
PUBLICADO POR:
Layla M.
septiembre 30, 2017
This hair color option seemed promising. I followed all the instructions (not hard to do since I have been dying my own hair for 20+ years). It just seemed that color was "sticky" and even after using their shampoo and conditioner included (as instructed) my hair felt very weird. The next couple of days it continued to feel strange. Then I finally used a very fine comb with my shampoo and it "scraped" off residue. Then my hair felt back to normal. The color was not at all what I expected. I wanted a dark black, they sent that with some red/purple in it (Which I expressed to "my colorist" my hair doesn't hold reds). Who knows why they sent that. And it hasn't even been a month and it needs to be redone. At least with my Garnier brand I can go 8+ weeks. Not impressed, will not try again. I thought it had ruined my hair.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Layla- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jodie M.
septiembre 30, 2017
Not good
PUBLICADO POR:
Jodie M.
septiembre 30, 2017
Hated it !!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Jodie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Megan C.
septiembre 30, 2017
Red hues
PUBLICADO POR:
Megan C.
septiembre 30, 2017
My color was overly drippy which was a huge trouble especially since the stain prevention sent alongside failed to do anything at all to keep the red dye from staining my face and neck before working later that night.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Megan - We apologize for your disappointing experience. We're constantly looking to improve our service and products based on what clients, like you, share with us.
PUBLICADO POR:
Cyndi G.
septiembre 30, 2017
Won't buy again
PUBLICADO POR:
Cyndi G.
septiembre 30, 2017
15 volume peroxide won't lift dark blonde to light. Not interested on any more product
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Cyndi- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
silvia O.
septiembre 29, 2017
Not the color I wish for
PUBLICADO POR:
silvia O.
septiembre 29, 2017
I like the product but I would like it to have a better red tone to it, it looks more brown than red.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Silvia- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Veronica C.
septiembre 29, 2017
not satisfied at all
PUBLICADO POR:
Veronica C.
septiembre 29, 2017
I was not pleased by the outcome of this product.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Veronica- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
MaryEllen C.
septiembre 29, 2017
ugly
PUBLICADO POR:
MaryEllen C.
septiembre 29, 2017
ugly color hate it
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Mary- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rosie S.
septiembre 29, 2017
This hair dye
PUBLICADO POR:
Rosie S.
septiembre 29, 2017
I'm very disappointed it didn't cover my greys at all. And it didn't last long color was still coming out a few days later.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Rosie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Brooke D.
septiembre 28, 2017
Inconsistent. Clown Red Roots!
PUBLICADO POR:
Brooke D.
septiembre 28, 2017
9/28. Update. Cancelling because they only sent me the right formula once of five orders and would not just send me the right one again despite phone calls and emails. The last one was just brown (no red) and left my hair sticky and coated after 3 washes! Switching to Madison Reed.
Adjusted my color after I had clown red roots. Great! ...for one month. Then they sent me the shitty color again (after I confirmed they would send me the new formulation that actually worked.) They assured me it was the right one. Nope. My hair looks ridiculous. Alix cannot follow instructions. The inconsistency is making me cancel. I loved the color that was the right one. If they could just send me the right stuff it would be great! 9/16
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Tammy J- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Michelle T.
septiembre 28, 2017
Okay
PUBLICADO POR:
Michelle T.
septiembre 28, 2017
This product is okay, kind of harsh, and the color was too light.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Michelle- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
PUBLICADO POR:
Michelle N.
septiembre 28, 2017
Wanted to Love It
PUBLICADO POR:
Michelle N.
septiembre 28, 2017
Unfortunately this service did not work for me. I have resistant grays, which I specified when placing my order. I selected a color initially, and the colorist said that it would be too dark, so I agreed to something lighter. Because the color was so light, it did not cover my roots....at all....especially around the temple area. Additionally, after using the product, my scalp turned red and bumpy. It just so happened that I had a dermatology appointment 3 days later, and the doctor said it appeared that I had a reaction to the color - this has never happened before. Now I have a color kit at home that can't be used - I thought I had stopped my service but apparently I did not stop it in time. I love the idea of this service, but unfortunately it did not work for me. Because of the reaction I had to the color, I do not want to try again.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Michelle - We are sorry you had a reaction that may have been caused by our color. We have issued you a refund, please look for a follow up email for further details.
PUBLICADO POR:
Paula D.
septiembre 28, 2017
Damaged
PUBLICADO POR:
Paula D.
septiembre 28, 2017
While I have been extremly satified with all previous shipments I have received, my most recent order was leaking out dye when it arrived and half of the dye was gone.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Paula- We’re sorry to hear that your order was damaged. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize for the inconvenience. We will reach out to you shortly with more information.
PUBLICADO POR:
Patty R.
septiembre 28, 2017
Way too dark and didn't cover grays
PUBLICADO POR:
Patty R.
septiembre 28, 2017
I really am trying to like this product. I have used it three times so far and they've all been a fail. Color is way too dark even after asking them to lighten it and worst of all, it didn't cover my grays. I end up with hair that's different colors on roots and ends. I'm trying it one more time just to make sure I gave them enough chances but it's not looking good at all.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Patty- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Benne P.
septiembre 28, 2017
Not happy with new color
PUBLICADO POR:
Benne P.
septiembre 28, 2017
I adjusted my color this last time which is not what I expected. I was told it was medium blonde with golden blonde, but looks more reddish blonde. I just had it done today and have a very important event coming up this weekend. Not happy.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Benne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Stephanie H.
septiembre 28, 2017
Oooooh, that smell! :-(
PUBLICADO POR:
Stephanie H.
septiembre 28, 2017
The smell was strong from the start. But for Step #4, stepping into the shower to apply the leftover color and massage to a lather, the strong acrid smell was overwhelming! It was too harsh and unpleasant. Once I was able to rinse thoroughly, it was fine again. Yuh know what, I also realized that I DO NOT like coloring my own hair to this and other reasons. I'm glad I tried it, but I won't be coloring my hair at home again.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Stephanie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Helen K.
septiembre 27, 2017
This time the color was different
PUBLICADO POR:
Helen K.
septiembre 27, 2017
This time the color made my hair more red than blonde. I prefer more of a blonde. I know my hair has red pigments and I always ask for a toner to but put in my color. I must have forgot this time.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Helen- We’re sorry that your recent formulation turned out more red than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
PUBLICADO POR:
Chantal M.
septiembre 27, 2017
Easy to apply
PUBLICADO POR:
Chantal M.
septiembre 27, 2017
I like the products ease of application but I am not finding it to cover the grays as indicated.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Chantal- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Svetlana C.
septiembre 27, 2017
The opposite of what I asked for.
PUBLICADO POR:
Svetlana C.
septiembre 27, 2017
I really hoped for this to work. I understand that the color chart can be a little deceitful and each hair type is unique, but I specifically added a note in which I stated that I want a color as close to my natural as possible, that I really dislike rusty undertones and want light ash color with as little brown as possible. I hate the color I got! It is darker brown with rusty undertone and no ash at all.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Svetlana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Michaela S.
septiembre 27, 2017
Disappointed - Not my requested color
PUBLICADO POR:
Michaela S.
septiembre 27, 2017
Because red is a hard color to maintain, my color faded into a reddish-blonde. This was expected. But I just redyed it and there's hardly any copper and my hair is brown. I understand that I was sent a root touch up, but because the red faded, my roots would in no way match the rest of my hair. So I used the touch up bottle on my entire head. I'm very disappointed and unsatisfied with my results.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Michaela- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Catherene M.
septiembre 26, 2017
Red!
PUBLICADO POR:
Catherene M.
septiembre 26, 2017
I had wrote that my hair pulls red and I don't want red. And what did you send me RED! We had a family get together and my hair looked horrible!!!!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Catherine - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we processed a complimentary reformulated hair color order. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback.
PUBLICADO POR:
Suzanne M.
septiembre 26, 2017
Made my hair sticky and waxy!
PUBLICADO POR:
Suzanne M.
septiembre 26, 2017
This is my fourth order. The first 2 came out great. The previous one came out with some stickyness but nothing I was too bothered by. This time my hair was so sticky and waxy that over 3 days I had to wash my hair 7 times to get it somewhat soft and manageable. I still think it needs another wash before I feel like my hair is back to normal. I don't know what changed but this formula is just not someting I am willing to try again. I will be cancelling my subscription and want my money back on this last order.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Suzanne - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Theresa M.
septiembre 26, 2017
Too dark not as expected.
PUBLICADO POR:
Theresa M.
septiembre 26, 2017
I know that dark brown is DARK but this looked like BLACK. I wanted it to look like dark red brown and it didn't. I am on a fixed income and the price of 20.00 each order is too much for me to handle.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Theresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
mai Q.
septiembre 26, 2017
Unhappy :(
PUBLICADO POR:
mai Q.
septiembre 26, 2017
Hello,
I am so unhappy with the results this time!! It's not my first time. I did exactly the same thing I have always done, but was very disappointed because my grey was not covered at 100% and color faded after the second shower!!!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Mai- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Julie M.
septiembre 26, 2017
Didn't like it
PUBLICADO POR:
Julie M.
septiembre 26, 2017
I tried it twice with adjustments, but the color didn't last long and it faded quickly.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Julie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Julissa V.
septiembre 26, 2017
E-Salon
PUBLICADO POR:
Julissa V.
septiembre 26, 2017
I tried the s-Salon hair products and it makes my hair bleed. Two weeks later, my hair was still bleeding from the esalon products. I have stained my favorite blouses, towels my bed sheets and pillow cases. It was so aggravating.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Julissa- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Julie F.
septiembre 26, 2017
Poor directions
PUBLICADO POR:
Julie F.
septiembre 26, 2017
I finally had a chance to color my hair, it took a while because I hurt my right shoulder and can't lift my arm over my head. Anyway, this is the 3rd time using your product and I am just not impressed. I go step by step per the instructions and I am not liking the results. Not covering my gray, and I had over 1/2 the bottle left over and trust me I did exactly as the instructions said, though It did not mention anything about applying the color to the bulk of my hair, only the ends and roots and I used some in the shower as, again, instructed. Not sure if I am going to continue using eSalon to color my hair.
Disappointed in Carmichael.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Julie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Christine S.
septiembre 26, 2017
Not very good
PUBLICADO POR:
Christine S.
septiembre 26, 2017
Was very disappointed in the product. Used it the first time by myself, followed directions & wasn't happy with the outcome. Lasted very short length of time. Thought it was something I did incorrectly so I took it to my hairdresser & had her apply it. Was just as disappointed then also. Color didn't even last 4 weeks--red was totally gone & the gray was back and very prominent. Don't know if something can be done or if it's worth trying again.
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PUBLICADO POR:
Stephanie S.
Respuesta de nuestros expertos
Christine- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Rebecca S.
septiembre 26, 2017
Wrong color!!
PUBLICADO POR:
Rebecca S.
septiembre 26, 2017
I sent a picture of my dirty blonde hair with blonde highlights to the colorist. They send me light brown. I figured they knew what they were doing. They did not. I now have brown roots and blonde hair! Help! There's no where on the site to email a request for a new color or advice as to what to do now, so I have to wait until they are open in the morning.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Rebecca- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Patricia M.
septiembre 25, 2017
Not good
PUBLICADO POR:
Patricia M.
septiembre 25, 2017
the color I picked was suppose to lighten my hair but it did not - it actually darkened it and the process really dryer my hair out - the texture is like straw - I will leave it to the professionals from now on
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Patricia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and are currently sending a complimentary moisture mask to you. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Elizabeth H.
septiembre 25, 2017
Love the color, BUT there is a BIG problem
PUBLICADO POR:
Elizabeth H.
septiembre 25, 2017
I have received 4 orders so far and I have the same problem with each. The color is gummy and will not wash out easily. I have to wash my hair 4 or 5 times to get it to feel clean! I have read other reviews that state the same problem, so it is not just me. PLEASE PLEASE do something to fix this!
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Elizabeth - We’re sorry that you were unsatisfied because your custom color left your hair feeling gummy. Please check your e-mail, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
calli J.
septiembre 25, 2017
Great color, horrible waxy residue
PUBLICADO POR:
calli J.
septiembre 25, 2017
I've used it twice now and the first time I thought I had a waxy residue left on my hair from the stain guard. I went ahead and tried it again with out the stain guard and still after washing my hair THREE times, am left with a thick waxy substance on my hair and scalp. I want to love this product because the color is spot on but I just can't. The whole point in dying your hair at home is for the convenience factor in between salon trips and this just isn't doing it for me:/
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Calli - We are sorry about your experience. We've sent you a follow up e-mail with some helpful information. We look forward to your feedback in the future.
PUBLICADO POR:
Linda M.
septiembre 25, 2017
Color not even close!!!
PUBLICADO POR:
Linda M.
septiembre 25, 2017
If I wanted dark auburn hair color I would love it. I wanted dark blonde/cool beige. I now have very dark auburn hair. I have been coloring my own hair for years with drugstore box color and always had great luck. I wanted to try something that was supposed to be better - it was worse. Very unhappy right now.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Linda - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Tate V.
septiembre 25, 2017
My Hair is almost black
PUBLICADO POR:
Tate V.
septiembre 25, 2017
Hi, It did take me a while to color my hair but it is almost black. A little too dark and not much red in it. I am not sure if I did something wrong or it will tone done when I wash it! I hope so.
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PUBLICADO POR:
Marisa
Respuesta de nuestros expertos
Tate - We apologize that your most recent color did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Donna G.
septiembre 25, 2017
Redheads stay away
PUBLICADO POR:
Donna G.
septiembre 25, 2017
OMG. I had beautiful red/brown/gold hair and now i look like Lucy Ball. Now I will have to get a color stripper and get this Tennessee orange off my hair. I ordered a light brown gold and it came out bright orange. I want my money back.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Donna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Dbixfk I.
septiembre 25, 2017
Worst hair product ever.
PUBLICADO POR:
Dbixfk I.
septiembre 25, 2017
Worst company ever with a product that doesn't cover/ fades after washing. The only reason why it gets a one star is that it would not write a review without at least one star. It doesn't even deserve that. Company keeps your credit card on file for anyone and everyone to access and steal! When requesting a cancellation, company still keeps everything active and open so anyone can access and steal your information PLUS they won't cancel your account. Worst company ever!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Dbixfk - Thank you for your review. We're sorry that eSalon didn't meet your expectations. We can confirm that your account has been cancelled and your information has already been deleted.
PUBLICADO POR:
Stephanie S.
septiembre 25, 2017
Bad Coverage
PUBLICADO POR:
Stephanie S.
septiembre 25, 2017
This color does not cover my gray at all. It highlights it more. I have tried the product three times, It does not work for me.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Stephanie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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