After the first use and maybe 2 washes it was like I did not even color my hair. I wrote back and said I needed a higher grey coverage formula and you just extended the time by 10 minutes....No difference in the final result. Honestly I would like to be refunded, it was a waste of money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Corina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nanette R.
febrero 10, 2018
Color not as expected
PUBLICADO POR:
Nanette R.
febrero 10, 2018
Color turned to copper
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Nanette-We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sandy P.
febrero 10, 2018
Thanks
PUBLICADO POR:
Sandy P.
febrero 10, 2018
I do love the coverage this product provides but the color is just not what I was hoping for or expecting.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Sandy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer W.
febrero 10, 2018
Gummy hair
PUBLICADO POR:
Jennifer W.
febrero 10, 2018
I dyed my hair this morning and it feels like the dye didn't wash out. I'm happy with the color but am very unhappy with the waxy buildup on my hair. I followed the instructions exactly. Is this normal???
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jutta W.
febrero 9, 2018
not long grey coverage no enough conditioner
PUBLICADO POR:
Jutta W.
febrero 9, 2018
I have a lot of hair and the packages are too small and for the money I pay the grey coverage should at least last for 8 weeks but it does not. I follow the instructions and I never have clear water after 15 minutes of shower. Not real happy with the length of grey coverage and the amount of conditioner I get. I love the color and that's it. To expense for just loving the color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jutta - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shelley G.
febrero 8, 2018
They won't listen to my request
PUBLICADO POR:
Shelley G.
febrero 8, 2018
I have have finally given up on esalon. I have requested time and time again for ash hair color because I want NO GOLD OR RED in my hair. Even when they did add the ash, they also added gold. When I complained about the red and gold they told me to buy a product called tinted love soft red neutralizer that they sell to gloss over the red and gold...didn't work. Tried to order again yesterday because I saw that they actually have an ash color I am interested in and they wouldn't process my request without a photo. .I have no desire to have whatever color they want me to have instead of what I need...I.have had that same issue with local salons because they believe I would look better with some red in my hair---completely aggravated!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Shelley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Kelly J.
febrero 8, 2018
Not very happy with the product
PUBLICADO POR:
Kelly J.
febrero 8, 2018
The color is a little darker than I expected, although it was nice. The dye itself leaves a film on my hair that does not wash out after using it. (Even after using the shampoo provided) the film it leaves on does not wash out until about three or four washes using my own shampoo. My hair felt dirty. Also, by that time the color fades. I followed directions thoroughly and am not satisfied.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Daria N.
febrero 8, 2018
Nowhere near the color I wanted
PUBLICADO POR:
Daria N.
febrero 8, 2018
My hair turned out to be an orangy color on my roots and dirty blonde everywhere else. I wanted my whole head light blonde. I could have bought a $5 box of cheap hair dye for these same results
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Daria - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Rachel W.
febrero 7, 2018
Failed twice
PUBLICADO POR:
Rachel W.
febrero 7, 2018
I love the service of the company and quality of the product, however I have used it twice with 1 adjustment and both times I am disappointed with the results. I don't think i will continue to use this service.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie U.
febrero 7, 2018
Nope.
PUBLICADO POR:
Stephanie U.
febrero 7, 2018
I’ve colored my hair for quite awhile so this isn’t like my first time doing this. My roots are almost black and there is a distinct line in my hair where you can see the 2 separate applications of (the roots and the ends) colors. I even shortened the time I had it in my hair and it still came out incredibly too dark. So I won’t be ordering any more from eSalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Maureen S.
febrero 7, 2018
still alittle too dark, maybe 1 shade lighter would be better
PUBLICADO POR:
Maureen S.
febrero 7, 2018
I tried to send correspondence to this effect but could not get through to anyone. Not sure why. This one is fading less quickly. less hair loss than before too.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maureen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jody T.
febrero 7, 2018
The worst
PUBLICADO POR:
Jody T.
febrero 7, 2018
This is obviously old type hair dye. The new ones do not stink. This dye strips the hair and damages it. The new dyes do not. I have long beautiful hair, I will never put your product on my hair again. Smelly garbage!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Grace P.
febrero 6, 2018
too dark
PUBLICADO POR:
Grace P.
febrero 6, 2018
it was okay, the Gray Coverage is very good, but the color itself was too dark! :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Grace - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Robyn F.
febrero 6, 2018
Way too dark
PUBLICADO POR:
Robyn F.
febrero 6, 2018
I feel that the process of 'selecting your desired shade' offers too few options for red-brown shades. I added images and a note mentioning that I keep my hair on the (much) redder end of that spectrum. My result is a very dark brown with subtle red undertones; it looks harsh, I don't like it, and now I'm stuck with it until it fades/grows out. 😞
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary S.
febrero 6, 2018
Dark Auburn
PUBLICADO POR:
Mary S.
febrero 6, 2018
I did like this last color, however, I would like to go to the deepest color auburn.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - We’re more than happy to adjust your color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Beth F.
febrero 5, 2018
Bottles leaked during shipping
PUBLICADO POR:
Beth F.
febrero 5, 2018
I received my package and the top was not properly tightened on one the bottles and the color leaked all over the box . I went to the website to contact someone to resend me a new box & there is no number to reach anyone or an email address . Esalon is worthless if you can’t get in touch with anyone for replacement or refund.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
A.J. D.
febrero 5, 2018
hHAVE YOU GOT AWILE TO DO YOUR COLORING ON YOUR HAIR??
PUBLICADO POR:
A.J. D.
febrero 5, 2018
ALL THE IMPORTANT ITEMS WERE ENCLOSED WITH THIS KIT....BUT TRYING TO
PART YOUR HAIR , THEN COLOR IT WERE DIFFICULT WITH SOMEONE WHO HAS
A PROBLEM CO-ORDINATING THEIR HANDS, PRODUCT, ETC. AND DO A GOOD AND THOROUGH
JOB OF IT...
IT WOULD BE NICE IF YOU ENCLOSED A COMB TYPE DEVICE ON THE END OF THE APPLICATOR
THAT YOU USE TO PUT THE COLOR ON YOUR HAIR...WOULD BE SO NICE TO HAVE SOMETHING ON
THAT ORDER....IT TOOK ME SO MUCH LONGER THAN IT DID THE COLORING I USED BEFORE THIS...
TOOK ME A LONG TIME BEFORE I GOT TO SET THE CLOCK TO THE RIGHT TIMING...THE COLOR
ACTUALLY DID COME OUT OKAY AND LOOKS AND FEELS GOOD AFTER SETTING WITH HOT ROLLER CURLING IRON...
TIME WAS GREAT IN GETTING IT TO ME, AND THE PACKAGING WAS FANTASTIC...HAD TO READ THE INSTRUCTIONS
A COUPLE TIMES TO GET EVERYTHING RIGHT THIS FIRST TIME I DID IT BY MYSELF...KITS COMING SO EARLY THAT
I HAVE ONE TO DO FOR NEXT TIME....SO DO NOT NEED THE NEXT HAIR COLOR TILL PAST THE SIX WEEK DEADLINE...
TAKES AWHILE TO DO, BUT I PLAN ON KEEPING ON UNTIL IT BECOMES 2ND NATURE...
A.J.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
A.J. - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ellen W.
febrero 5, 2018
Color was darker that current color
PUBLICADO POR:
Ellen W.
febrero 5, 2018
I have had good experiences in the past but this past formula was not that great on my greys and the color I was given was darker than my natural color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ellen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tami B.
febrero 5, 2018
Color no where close
PUBLICADO POR:
Tami B.
febrero 5, 2018
I had chosen a copper dark blonde color. It looked much lighter than the color I got. I wouldn’t even call my hair a dark blob after using this custom color. It’s very slightly lighter with such a small touch of red that it’s hard to see. Not what I was going for at all. Paying for a professional in a hair salon is a better option. Not happy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tami - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Renee P.
febrero 5, 2018
Request to change my choice
PUBLICADO POR:
Renee P.
febrero 5, 2018
Hello,
I received the package in the mail and was preparing to try this for the first time. I was ready to go but upon mixing the colors the smell of (amonia? bleach?) was so strong that I decided not to do it. I recognize that this is probably my fault for choosing a color with some blond, but I would like to choose a different color of that is possible, one that does not contain bleach or amonia, even if it means a darker shade. Can you please advise? I wouldn't need to whole kit again, just the two bottles.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Renee - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Emily P.
febrero 5, 2018
Copper
PUBLICADO POR:
Emily P.
febrero 5, 2018
I would love for this to have a little more orange hue and copper shine
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emily - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Paula A.
febrero 5, 2018
Too much ref
PUBLICADO POR:
Paula A.
febrero 5, 2018
Too much red in color looking for more golden brown
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Paula - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca S.
febrero 4, 2018
Good Color - Bad Hair Texture After Washing Product Out of Hair
PUBLICADO POR:
Rebecca S.
febrero 4, 2018
The first time I used the product, I was super happy. The last two times I’ve used the product, my hair texture feels horrible after I complete the process.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathryn P.
febrero 4, 2018
Hate it!
PUBLICADO POR:
Kathryn P.
febrero 4, 2018
Omg! I’ve used this in the past and loved it. I recently went back and asked for the blonde I loved in the past and sent several photos. I just colored my hair and it’s BROWN! Dog ugly BROWN. I hate Brown in my hair. Oh great by next week all the gray will return to make me feel worse. As I fight the tears, I’m trying not to grab my dogs clippers and shave head.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathryn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jeanette G.
febrero 3, 2018
Too dark
PUBLICADO POR:
Jeanette G.
febrero 3, 2018
It was too dark. I ended up not using the last two shipments. They are sitting in the cabinet.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jeanette - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nini G
febrero 3, 2018
Not Happy
PUBLICADO POR:
Nini G
febrero 3, 2018
This product does not live up to the hype. I purchased several weeks ago but just tried it today. I generally buy a good drugstore brand and although always happy with the results, esalon promises longer lasting results so thought I would try it. Application was fine although a bit runnier than I am used to. After first rinse out my hair felt like glue. It took 3 shampoos to remove the goop and shampoo provided with kit was only enough for 1 wash. And my hair just touches my shoulders. The conditioner seemed ok but my hair was much knottier than usual when combing through the wet hair. Drying was eternal and parts of my hair just would not dry at all. Took about an hour of natural hair drying to clear up wet patches. My hair looked bushier than usual with slight frizz. I am used to soft and silky after tinting. The stain remover provided was useless and did not remove an iota of the product on my neck. It remains to be seen how much longer the esalon brand lasts better than the drugstore versions. I would not buy this again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nini - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Kathy L.
febrero 3, 2018
Too red
PUBLICADO POR:
Kathy L.
febrero 3, 2018
I asked to have my color adjusted to look less red (more brown) but the new color appears even more red than before. It does cover gray well though.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen C.
febrero 2, 2018
Custom hair colir
PUBLICADO POR:
Karen C.
febrero 2, 2018
Not able to get color light enough
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Noreen G.
febrero 2, 2018
not satisfied
PUBLICADO POR:
Noreen G.
febrero 2, 2018
it did not cover my few gray hairs. Also, not sure if two bottles was enough since my hair is very thick
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Noreen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Ella D.
febrero 2, 2018
Loved the pack, hated the colour
PUBLICADO POR:
Ella D.
febrero 2, 2018
When the box arrived I was very excited. It comes with everything you need and more to colour your hair well. However the colour I was sent was much darker than what I wanted and whilst it has covered my greys, it is far too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer De K.
febrero 2, 2018
Shades of Orange Instead of Gold
PUBLICADO POR:
Jennifer De K.
febrero 2, 2018
The color I ordered was called "Warm brown". The instruction insert stated it was brown mixed with some gold tones. What I got was an auburn/orange. Roots are hot (brighter than the rest). I considered calling in sick to work this was so bad. I will say when I called the helpline they were great. They're rushing an ash brown to counteract the color. I really liked the packaging and the shine and feel of my hair. That said, I wont be doing this again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
COLLEEN P.
febrero 2, 2018
Custom color
PUBLICADO POR:
COLLEEN P.
febrero 2, 2018
I choose my color and was shown what it would look like and I loved it and was so excited to have it put on today by my niece who is a PROFESSIONAL STYLIST. But when all was said and done, it was this bright coppery RED. It was suppose to be dark blonde w/copper & gold. To say the least RED is not even close to DARK BLONDE. So no, I do not wish to do business with you any longer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne C.
febrero 2, 2018
Nice
PUBLICADO POR:
Suzanne C.
febrero 2, 2018
Nice product, packaging was lovely and easy to use. However it's not the colour I was hoping for but hair feels fantastic. Hopefully next time it will be better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suzanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen F.
febrero 2, 2018
Gray coverage didn’t last
PUBLICADO POR:
Carmen F.
febrero 2, 2018
I love the color but the gray coverage didn’t last long at all with this shipment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carmen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth D.
febrero 1, 2018
Hair feels great but don't like the colour
PUBLICADO POR:
Elizabeth D.
febrero 1, 2018
I followed the instructions to the letter but my roots ended up redder than the ends. The ends are just brown when it should have been copper red. The quality of the products is really good though and my hair has been left shiny and healthy looking. It arrived presented in a lovely box.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Viva L.
febrero 1, 2018
Meh
PUBLICADO POR:
Viva L.
febrero 1, 2018
Well, I was really enthousiastic after my first purchase. I thought the color was absolutely gorgeous. For this second order, regarding my roots, I'm afraid I was not as convinced. Of course I know it's normal to have a less vibrant color on the roots than on the length, and that it'd be ill-advised to re-do the length every time. However, I felt this time the overall impression was a bit dull. Plus it doesn't really match the previous color. Sorry, but disappointment is in order.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Viva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Michelle C.
febrero 1, 2018
Despite my complaints
PUBLICADO POR:
Michelle C.
febrero 1, 2018
Despite my complaints, the colorists just don’t want to make any changes to the color! The color is very drab and way too much ash looking. I took the color into my salon at home and found out the put blue in my color! I have never had blue in my coloring before, it has always been violet! This has been communicated but they still will not make the changes so addios esalon I will find a salon that will honor my wishes and does as I like and knows work for my hair! The shampoo and conditioner is great though!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim V.
febrero 1, 2018
Good color
PUBLICADO POR:
Kim V.
febrero 1, 2018
While I loved the color I got, I'm not happy with the gray coverage. Only lasted about 2 weeks. That's less time than the box color I usually buy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Amy R.
febrero 1, 2018
First time user
PUBLICADO POR:
Amy R.
febrero 1, 2018
I liked the over all color but the root color they provided was way too dark for the ends color. Round two is coming so we will see how it goes. Expecting a medium brown instead of a dark brown mixed with the red and mahongony.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Wendy B.
febrero 1, 2018
Color didn't work
PUBLICADO POR:
Wendy B.
febrero 1, 2018
I gave the info needed to find my color but they didn't match it. Im very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Pinar A.
enero 31, 2018
Not what İ expected.
PUBLICADO POR:
Pinar A.
enero 31, 2018
Did not cover grey hair and had a line.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pinar - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rita H.
enero 31, 2018
My review....
PUBLICADO POR:
Rita H.
enero 31, 2018
Couldn't get the bottle open and even though the package indicated stain guard was included - it wasn't. Cancel the autoship. I'll continue with the process I was using prior to eSalon. Thanks!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rita - Thank you for your feedback. We apologize for the disappointing experience you had with our Customized Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jessica A.
enero 31, 2018
Not what was asked for
PUBLICADO POR:
Jessica A.
enero 31, 2018
Nothing like the colour I selected.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice S E.
enero 31, 2018
The last color I received is horrible.
PUBLICADO POR:
Janice S E.
enero 31, 2018
The color is way too dark and brassy. I have washed my hair several times and have tried to soften it. It is horrible. I need you to check the formula or go back to a previous color. Please send a replacement package NOW, do not send me one that is the same as the last. I have been so satisfied in the past, have recommended your company, but not now. Also the redesign of packing now needs to include a small funnel.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janice - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stacey B.
enero 31, 2018
Nothing Special
PUBLICADO POR:
Stacey B.
enero 31, 2018
First, I would like to state that I love that the dye came with guard and remover. I rated the product an extra star for that. Secondly, I have long, thick hair and received more than enough product which was great. However, The shampoo they provided seriously sucked. I washed my hair twice with it (using up the entire package) and it removed nothing from my hair. My hair still had as much dye in it as when I stepped into the shower. I began to freak out a little and think I wasn’t going to be able to get this gunk out of my hair. I then used my own shampoo which worked a million times better at removing the dye, although I still had to wash 5 more times. I ordered Soft Black with blue hues (my hair was dark brown). The stange thing is that my medium brown roots remained way lighter than the rest of my hair. My roots are now a dark brown whereas the rest of my hair is now black (no blue hue). I’ve very disappointed and will not be repurchasing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stacey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Azelia A.
enero 31, 2018
Dried out hair
PUBLICADO POR:
Azelia A.
enero 31, 2018
I Absolutely loved the color. It was exactly what I wanted but after dying my hair with it my hair felt extremely dry and unmanageable. It is so dried up that i could not even comb it out. My hair was not like that until i dyed it. Very disappointing. Now idk what to do about my dried out hair!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Azelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cyndi F.
enero 31, 2018
Great idea, not quite right
PUBLICADO POR:
Cyndi F.
enero 31, 2018
I love the concept. The marketing and packaging is all top notch. Unfortunately, the main product didn't work for me. I followed the directions exactly, and my roots were barely colored. I indicated that I already have permanent color on my hair, what I received didn't even touch it, or my natural hair at the roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cyndi - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Caitlyn D.
enero 30, 2018
Shiny Hair, But Wrong Color!
PUBLICADO POR:
Caitlyn D.
enero 30, 2018
I ordered a Medium Ash Blonde (I have naturally dark blonde hair), followed the application directions to a T, and ended up with a reddish/brassy blonde. My hair was shiny and felt healthy afterwards, so that was nice, but I'll definitely be heading to an actual salon to get this fixed. I'm sad! :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caitlyn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa K.
enero 30, 2018
Not great coverage
PUBLICADO POR:
Melissa K.
enero 30, 2018
This is the second time I have used this color combination and for some reason it did not cover my gray very well at all. I think maybe the time to leave in was reduced because it was my second application. I only used it to cover my roots and it didn’t work so I am not sure if I will order again. It also made my hair feel very brittle and full of build up for weeks. I did not have that experience the first use. I did follow the rinsing instructions exactly.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
ruby M.
enero 30, 2018
Not satisfied
PUBLICADO POR:
ruby M.
enero 30, 2018
Although the color came out darker than what I expected, I did not mind it overall. However, my issue was mainly the aftermath. Once the dye was set in and ready to rinse off, I washed my hair until the water ran clear then I let it air dry. When my hair was for the most part, dry, there were parts that felt like they still had shampoo? so I rinsed out again, clear water and no shampoo was coming out nor in my hair, I towel dried and then and I did sleep with my damp hair this time. In the morning, my hair looked like I had put oil in it? it had a wet and sleek look and felt greasy. I wore my hair in a bun for the day as it was too late to do anything and went to work. I washed my hair the following morning and the "greasiness" seems to be washing off, not as prominent but still somewhat present. ( I do not tend to wash my hair daily, but will have to in order to get this residue out.) I have never had this experience before with hair dyes.
Will not be purchasing this product moving forward. I have had much better results with cheaper products such as with Garnier and Revlon Excellence brands. I will be going back to those.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruby - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Patricia B.
enero 30, 2018
Nice color, bad damage
PUBLICADO POR:
Patricia B.
enero 30, 2018
While I was left with the color I expected, this burned my scalp and left my hair dry and brittle. My scalp hurt for days after the initial application.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
sandy C.
enero 30, 2018
Custom hair color
PUBLICADO POR:
sandy C.
enero 30, 2018
Not happy, did not color all of my grey hairs, left my hair dried out.......
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jen S
enero 30, 2018
Review
PUBLICADO POR:
Jen S
enero 30, 2018
My hair color did not come out as I wanted it too. My husband said there seem to be a purple color to it.
I asked for my color to be adjusted.
I really think in the past e Salon has done good, but this time around the color was off.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janet G
enero 29, 2018
new presentation of products is NOT GOOD ! COULD NOT unscrew new Bottle cap
PUBLICADO POR:
Janet G
enero 29, 2018
Please note that your new presentation of products is NOT GOOD; Last night impossible to unscrew this cap ( from new type of bottle, even with pliers !
I had to break cap with screw driver and hammer ! Complicated, dangerously and some of product lost !
Also product smells much more strongly like ammoniac than previously.
New enveloppes of shampoo and conditioner ARE TOO SMALL, and CONTAIN TOO LITTLE to use after coloring.
the color is still perfect, but I almost wasn't able to use the bottle of it!
You will ruin your reputation doing this. I’m very disappointed !
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janet - Thank you for your feedback about eSalon! We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Linda M.
enero 29, 2018
Review
PUBLICADO POR:
Linda M.
enero 29, 2018
Not happy with the results my hair was light in the grey area then dark at the ends I wanted the same hair color coverage
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Karen R.
enero 29, 2018
Didn't cover roots
PUBLICADO POR:
Karen R.
enero 29, 2018
I've been dying my light brown hair red in the salon for years, but thought I'd give it a try myself. I'm very happy with the overall color -- my ends had been fading and the new color is great, but the dye didn't really cover my roots, despite the fact that I left it on for 15 minutes before proceeding to the ends. There's no longer a bright line between my roots and the rest of the hair, so that's an improvement, but the roots are still really more brown than red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Geneva S.
enero 29, 2018
I love the roots, but NOT the rest
PUBLICADO POR:
Geneva S.
enero 29, 2018
I’m not very happy with my hair color. I absolutely LOVE the color of the roots, but the rest is what I’m not happy with. I wanted this all one color. PLEASE HELP!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Geneva - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynda B.
enero 29, 2018
Twice now... :-(
PUBLICADO POR:
Lynda B.
enero 29, 2018
This is twice now that the product has not given me a consistent all over color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kristin R.
enero 29, 2018
Horrible
PUBLICADO POR:
Kristin R.
enero 29, 2018
I tried it twice and both times came out WAY too dark, even though second time was supposedly formulated to be lighter. The customer service is horrible! It took me weeks to get my color changed. They are very slow to respond sometimes. I emailed them about my color being way too dark and they canceled my shipments, no offer of a refund, no help, no nothing. What a ripoff.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristin - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela M.
enero 29, 2018
To dark should be dark blonde
PUBLICADO POR:
Pamela M.
enero 29, 2018
I asked for dark blonde and the box said dark blonde but it is horrible . It's brown with red in it much to dark for my skin color. Help! I think you have my email address
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristy S.
enero 28, 2018
First impressions
PUBLICADO POR:
Cristy S.
enero 28, 2018
I am waiting for the timer to beep to rinse out my first attempt at coloring with eSalon. I figured I’d give my first impressions while I wait. The instructions were easy to follow. Having the bowl and brush made it so much apply than using the store brought brands. One of the gloves I got had a hole in it but not a big deal. My biggest complaint is I didn’t have enough product. I ran out 80% of the way through (this is going to look ... interesting). I tried squeezing every drop out of the bottle and any extra from other areas of my head to spread it around. I have long hair, so getting the same size bottle for roots and ends doesn’t make a lot of sense. Oh, there goes the timer. Wish me luck!
It’s done. Here are my final impressions. The color seems even throughout even with a shortage of product. It’s a nice, rich tone and I like the color. My hair does seem a little dry, which I haven’t noticed with other products.
I’ll probably order again, but I’m not raving about it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jane B.
enero 28, 2018
Root coverage
PUBLICADO POR:
Jane B.
enero 28, 2018
Unfortunately this colour does not cover my roots adequately. They appear too light against the rest of the hair. I followed instructions to the letter when I coloured my hair last week (20th January) and now it looks like I should be colouring the roots again. I would love some feedback on what you could suggest. Is there a root touch up that is darker and will complement this colour?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will be in touch to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Belinda R.
enero 28, 2018
Worst Hair dye ever
PUBLICADO POR:
Belinda R.
enero 28, 2018
This hair stained everything, burned my scalp, and made pieces of my hair fall out. My head is still burning. I have bought better hair dye from Walmart.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Belinda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Caroline M.
enero 27, 2018
Disappointed
PUBLICADO POR:
Caroline M.
enero 27, 2018
Request was for lighter colour now colour is darker and no gold tone at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caroline - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon R.
enero 27, 2018
Waxy residue
PUBLICADO POR:
Sharon R.
enero 27, 2018
This is my 2nd. Order. It left a horrible waxy residue. Had to wash my hair several times with Dawn.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jessica H.
enero 27, 2018
Product everywhere
PUBLICADO POR:
Jessica H.
enero 27, 2018
When I got it opened I thought it looked well pack and couldn't wait to use it in a few weeks. Then I took the shampoo and conditioner out and the problem revealed itself. The bottle for ends wasn't too close properly and the. I got all over the bottom of the box and the bags of the other products.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sharon M.
enero 26, 2018
changed my mind
PUBLICADO POR:
Sharon M.
enero 26, 2018
After receiving my hair color package I decided not to color my hair. After chemo, it grew out grey and I get many compliments on it. It makes me feel old so I thought I'd go back to the blond I'd been for 50 years but, on reflection, thought I don't want to get back in that monthly process. Sorry I had you make it up for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yolie D.
enero 26, 2018
Custom hair color
PUBLICADO POR:
Yolie D.
enero 26, 2018
The color is just ok, but lacks shine and brightness I usually get when I color my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Yolie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Aubrey F.
enero 26, 2018
Ehh
PUBLICADO POR:
Aubrey F.
enero 26, 2018
Not the color I wanted. It didn't turn out bad but it's not what I thought it would look like :(
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Aubrey - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Teri T.
enero 26, 2018
To light
PUBLICADO POR:
Teri T.
enero 26, 2018
, I just found the medium ash blond to light for my preference.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Teri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dawn H.
enero 26, 2018
Waxy residue
PUBLICADO POR:
Dawn H.
enero 26, 2018
This product left a heavy waxy residue on my hair. I've washed it several times and it still remains. Gross.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dawn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
carol B.
enero 25, 2018
The color was not what I expected.
PUBLICADO POR:
carol B.
enero 25, 2018
I received the first purchase and did the hair the color was slightly darker than what I wanted but lightened up after several washes. Received the second purchase and it turned my hair way darker than I liked therefore I will not be buying again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Pamela L.
enero 25, 2018
Customer Service is most unpleasant
PUBLICADO POR:
Pamela L.
enero 25, 2018
Product was supposed to be here according to tracking four days ago. They know that it isn't here and told me to wait 3to5 more days to order another one. Or have another shipped to me and IF the original order gets here, I can send the other back. At my own expense,no doubt. Thanks, but no thanks. That isn't customer service.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service department. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee R.
enero 25, 2018
process vs outcome
PUBLICADO POR:
Renee R.
enero 25, 2018
when I look at the results and how this color actually works with my gray roots as they grow in, I'm stunned. But the process of trying to get the product out of my hair and off my scalp is long and frustrating and I always find spots where the product is still glued to my hair later. This process makes getting to the outcome less satisfying-I don't look forward to the next treatment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Renee - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Ruby-Ren B.
enero 25, 2018
Not the color I wanted, but delighted by the service
PUBLICADO POR:
Ruby-Ren B.
enero 25, 2018
My hair is not the shade I wanted, but the dye job doesn't look unintentional. It looks good, it just isn't what I wanted. That's worth taking off one star, but I wouldn't give it under 3 stars if you paid me. Scented skin protectant and TWO (2) PAIRS OF GLOVES, alone with a stain remover wipe (which I always forget to buy). And although I had doubts about the shampoo/conditioner because of how thin the formula is, I got compliments about how soft my hair was from my boyfriend that night! All in all, I'm willing to stick around and see if we can't adjust the color, because the service was amazing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ruby-Ren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Juanita M.
enero 24, 2018
Loved color- poor grey coverage
PUBLICADO POR:
Juanita M.
enero 24, 2018
I loved the color! Was even thinking about adding a bit more aurburn to color next time. But I am so disappointed by grey coverage. I followed instructions but greys did not cover well. Hate to say it but box color had better grey coverage-
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Juanita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie L.
enero 24, 2018
No change in color
PUBLICADO POR:
Stephanie L.
enero 24, 2018
The color chosen for me did not take, after 2 different attempts to change the requested color to a different shade before it was due again, it was never changed, so I put my plan on hold and now trying to get the subscription cancelled all together.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stephanie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Megan W.
enero 24, 2018
Too dark
PUBLICADO POR:
Megan W.
enero 24, 2018
I like the color but it is much darker than I was hoping it would be. I suppose when I said dark auburn, I wasn’t sure how dark that would actually be. My hair is almost black now though, no hint of red in it at all. It still looks good, so I’m going to keep it this way for a bit, but definitely not the color I was hoping for.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Megan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ju_Bl
enero 24, 2018
Disappointed
PUBLICADO POR:
Ju_Bl
enero 24, 2018
I am REALLY disappointed. My roots are ORANGE while I was expecting something Ashy. My ends are super dark - It's ridiculous.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ju_Bl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vanessa S.
enero 24, 2018
Great product.
PUBLICADO POR:
Vanessa S.
enero 24, 2018
I love the product I just would like a deeper cheery red
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandi G.
enero 23, 2018
Brassiness
PUBLICADO POR:
Sandi G.
enero 23, 2018
Color is brassy/copper. Trying to correct this. 3rd try now. Still working on it. Though I have been disappointed with the brassiness the color does seem to be nice quality. Doesn’t dry my hair out and has a nice shine.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laeila H.
enero 23, 2018
Disaster
PUBLICADO POR:
Laeila H.
enero 23, 2018
This hair dye turned my hair from very light shade of brown with a tinge of green to a very bright green! I would not recommend it to anyone, ever! Don't but from this company
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laeila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Keely T.
enero 23, 2018
Hmmm
PUBLICADO POR:
Keely T.
enero 23, 2018
It seemed like the color didn’t last as long as it normally does. The copper didn’t last. I guess we need to add more red, not dark red though. I want to keep my hair a lighter, brighter red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Keely - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jenny T.
enero 23, 2018
Sticky icky
PUBLICADO POR:
Jenny T.
enero 23, 2018
Once again, my hair coloring process turned my hair into a goopy, tarry mess. I followed all the directions including massaging my hair for 5 minutes in the shower (the directions recommended 1-2) to loosen the color and 4 shampoos and 20 minutes later I finally freed my hair of a goopy, greasy residue that the color left behind. I am convinced that it is the multiple shampoos that has left me with grays showing at only 3 weeks out from coloring and super dry hair. This is probably my 4th or 5th order. The last order was the first time it got goopy. When I contacted my colorist she said I needed to make sure and massage my scalp before shampooing. It took WAY more than a massage to fully clean my hair. I seriously considered using dish soap but was worried it would be too much for my hair after the coloring and multiple shampoos. As much as I used to like the color that esalon products provide and the convenience of coloring at home, I won’t be using them anymore (sad face).
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jenny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kelly W.
enero 23, 2018
It was ok
PUBLICADO POR:
Kelly W.
enero 23, 2018
It’s not a bad colour. It just came out a bit dull and much darker than I was expecting. A bit disappointed to be honest.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Annita B.
enero 22, 2018
Mistake
PUBLICADO POR:
Annita B.
enero 22, 2018
Color too dark. I let them know how long my hair is and still didn’t have enough. Color faded terribly to orange.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Annita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
diane R.
enero 22, 2018
received hair color
PUBLICADO POR:
diane R.
enero 22, 2018
very disappointed. Still had so much grey. Did exactly what directions told me to do.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Heather F.
enero 22, 2018
The box is great, the color is not
PUBLICADO POR:
Heather F.
enero 22, 2018
I liked how everything was in the box. It felt very, very personalized. Everything you needed was in there!
It was a bit messy but that’s kind of expected.
My problem is the color. It didn’t turn out anywhere near what I thought it would. So I’m disappointed in that.
Would I try it again? maybe, but probably not, sadly. I really wanted this to be the new way of doing my hair. It seemed easy enough to have my color choice sent to me but if it’s not the color I wanted, it’s not as easy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary C.
enero 22, 2018
Still too dark
PUBLICADO POR:
Mary C.
enero 22, 2018
I asked to lighten it up with the same tones. I want a more natural medium to brown but not the black again. I am not happy with the new color it looks the same or darker.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
helen T.
enero 21, 2018
leaked
PUBLICADO POR:
helen T.
enero 21, 2018
No seal on it and leaked all around the bottle
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
marwa A.
enero 21, 2018
it was not wroth it
PUBLICADO POR:
marwa A.
enero 21, 2018
the color did not show at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marwa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
heather S.
enero 21, 2018
Colorist didnt listen
PUBLICADO POR:
heather S.
enero 21, 2018
My first order was perfect, The second one went too dark and now the third time I am so embarrassed my grey roots are way lighter than the shaft of my hair. I am so upset they sent it without discussing it with me personally. I think I may cancel my auto delivery.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved. We appreciate you reaching out!
PUBLICADO POR:
Marie H.
enero 21, 2018
Nope
PUBLICADO POR:
Marie H.
enero 21, 2018
My hair turned pink
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
JENNIFER S.
enero 21, 2018
OK!
PUBLICADO POR:
JENNIFER S.
enero 21, 2018
After finally getting my chemicals open I followed the directions to the letter. My hair is unevenly colored. Also my few grays near my face did not take the color. So they are shiny gray.
Pretty Bummed. Jenni
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Andrea H.
enero 20, 2018
Color was much to light
PUBLICADO POR:
Andrea H.
enero 20, 2018
When I wrote my instructions for my color I said I need a light to medium brown but I was sent a dark blond. The color was way to light and
looked odd because you could tell the difference and my roots were much lighter so I may as well have
not bothered to color my hair. I believe you only looked at the picture which showed highlights in my hair
and based the color on the highlights. Hopefully my next shipment will be better
Update. I never received any instructions from esalon about a credit to my account because color was incorrect
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PUBLICADO POR:
Not for me
enero 20, 2018
Impossible to cancel account
PUBLICADO POR:
Not for me
enero 20, 2018
I have sent several emails and telephone trying to cancel this subscription.
The money was taken - marked refunded on my account in December - no refund received by my bank and yesterday I received more products.
This product is not for me. Cancel my subcription immediately.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Peri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shannon S.
enero 20, 2018
Not what I was going for
PUBLICADO POR:
Shannon S.
enero 20, 2018
This color was not what I was going for. I received the first package which had the roots and the gloss and they were two different colors, which I thought was weird but I went along with it and followed the instructions. The colors ended up blending with Step 3, but it was not the color I was going for at all. It was way too light and too brown. It is more like having brown hair that looks red in a certain light.
My real frustration was when I was communicating with the colorist. I told her several times that I wanted it to be as red as possible, but I still received a dye that had a lot of brown in it and she never made any adjustments to my formula, even after expressing my concerns. The box was shipped while I was still emailing with her about adjusting my color. The only reason I got a second box was because I forgot to cancel the order before the second box shipped.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jessica B.
enero 20, 2018
Wanted Red and I Wound Up With Black
PUBLICADO POR:
Jessica B.
enero 20, 2018
I hate the results. I spoke to your colorist, sent photos, and wound up with awful dark black hair. I will not recommend esalon to anyone. Now I have to color correct. Waste of time and so disappointed!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Joanna C.
enero 20, 2018
Too red. Extremely disappointed.
PUBLICADO POR:
Joanna C.
enero 20, 2018
Wanted ash brown which is the closest to my natural color but in result got this red shade. I did ask color specialist to make sure that the color selection won't cause red shade afterwards. Extremly disappointed with the color. Service was fine and staff was very kind.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amanda H.
enero 19, 2018
AWFUL
PUBLICADO POR:
Amanda H.
enero 19, 2018
This was one of the worst hair dyes I've ever used. The smell was almost toxic when I was using it, the color came out way darker than the picture, and my hair is now red tinged after using ASH BROWN??? I will never buy again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
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