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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Valarie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Jodi J.
abril 23, 2017
Not satisfied
PUBLICADO POR:
Jodi J.
abril 23, 2017
Got my custom color and was not what I was expecting! Did not cover grey at all! My hair is now two different colors!
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Jodi- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
dora K.
abril 23, 2017
Custom Hair Color
PUBLICADO POR:
dora K.
abril 23, 2017
I like the color that I choose but it has lightened up a lot since I did it.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Dora - Sometimes hair color can fade or lighten based on your exposure to elements in your environment such as sun, water, and the chemicals in your shampoo. As our color is custom formulated each time you order, we can always adjust it lighter or darker based on your preference!
PUBLICADO POR:
Andrea K.
abril 23, 2017
Not completely satisfied
PUBLICADO POR:
Andrea K.
abril 23, 2017
I followed the instructions. Two days later, the grey on my hairline has begun washing away when I clean my face. It was also very drying of my hair.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Andrea- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Lea C.
abril 23, 2017
Didn't know I was signing up for monthly automatic refills..
PUBLICADO POR:
Lea C.
abril 23, 2017
Didn't know I was signing up for monthly automatic refills..Nothing at the time of original purchase notified me that I was going to be automatically refilled monthly. I do not want this automatic renewal and charge monthly
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Lea- Thank you for your feedback. We apologize for your disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We work with you again in the future.
PUBLICADO POR:
Jessica L.
abril 22, 2017
Disappointed :(
PUBLICADO POR:
Jessica L.
abril 22, 2017
Unfortunately, the hair color made my hair feel very dry and brittle after using. I was really surprised by this, because I had such high hopes for esalon. I have cancelled my future shipments.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Jessica- We’re sorry that your hair felt dry after your color application. Since you have expressed that you were unsatisfied with our product, we have contacted you for a color reformulation or refund, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
.
abril 22, 2017
turns dark brown hair ORANGE
PUBLICADO POR:
.
abril 22, 2017
how do you sell brown hair dye that comes out orange? nasty cheap product. never again.
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Lisa- We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see that we have reached out to you regarding this matter. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Christy B.
abril 22, 2017
Not as good as advertised.
PUBLICADO POR:
Christy B.
abril 22, 2017
I tried to follow the directions as closely as possible. It wasn't as easy as they made it sound. Coloring in sections wouldn't be my first choice of application. Would have been better if they instructed to put it on all at once and work it through with the hands. It covered my gray well at first, but faded out of the gray strands pretty quickly. Not impressed with overall performance. But the price was good just to try it.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Christy- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Tracy C.
abril 22, 2017
Not quality
PUBLICADO POR:
Tracy C.
abril 22, 2017
Not the quality I expected from all the hype.
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Tracy- Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Irene B.
abril 21, 2017
Found it difficult to wash out
PUBLICADO POR:
Irene B.
abril 21, 2017
I found this hair colour really difficult to wash out and the texture of my hair was strange after applying it :(
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Irene- We’re sorry that you were unsatisfied with the texture of your hair after coloring. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Diana V.
abril 21, 2017
gray coverage
PUBLICADO POR:
Diana V.
abril 21, 2017
the color is nice but the gray coverage is not enough; still having resistant gray coverage, would like more coverage, and shine.
Thanks
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Diana- We apologize that you were disappointed by the gray coverage of your hair color order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jan H.
abril 21, 2017
Color doesn't last
PUBLICADO POR:
Jan H.
abril 21, 2017
I purchased this about a month ago. At first I loved it the color was awesome, looked natural and didn't smell bad while we put it on. But the color faded away rapidly, even when using color safe shampoo and the recommended conditioner. Within 3 weeks it was gone from my hair. I don't wash my hair every day, I do condition it however, and it was the conditioner that I got with my color. I'm going to give it one more try, but I've been really disappointed with this product as far as staying power.
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Jan- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Teresa C.
abril 21, 2017
Color
PUBLICADO POR:
Teresa C.
abril 21, 2017
It wasn't the same color I had been getting, it was more red, the shampoo was thicker and the color was thinner more runny, it turned out pretty tho, just letting you know it wasn't the same as what I had been getting
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Teresa- We appreciate your review. At eSalon, we prefer a gel-based formula because it is spreadable and allows clients to purchase more color at less of an expense. We understand that gel-based dye can be a bit more runny than clients who prefer cream might be accustomed to. If you ever need application tips, our experts are here for you.
PUBLICADO POR:
Judith S.
abril 21, 2017
Just not salon color and not for me
PUBLICADO POR:
Judith S.
abril 21, 2017
I expected salon color as I color other friends hair w professional color. This was just not a great color. I expected better.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Judith- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shannon L.
abril 21, 2017
Not the color I wanted
PUBLICADO POR:
Shannon L.
abril 21, 2017
I loved the packaging and the price and the personal level and the overall idea! Unfortunately, I thought with the color I chose (copper blond) and the color I had (light brown), that I would get the right results but instead it turned my hair a dark red. I had better luck using Sally products to receive that same color. So I was very upset.
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Shannon- We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results. Per our Satisfaction Guarantee, we would love to discuss how we can improve your eSalon experience. We will be reaching out to you shortly to assist you further.
PUBLICADO POR:
Tania S.
abril 21, 2017
I was not satisfied
PUBLICADO POR:
Tania S.
abril 21, 2017
So i have shoulder length hair and very thick and frizzy. The dye did not dye my whole hair completely. I made sure to follow the instructions and everything and the previous color i had on is still on my ends, so no it didn't die my end it just dyed my roots. So i wasn't satisfied..
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Tania- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
T.M.
abril 21, 2017
No 100% guarantee! Buyer beware
PUBLICADO POR:
T.M.
abril 21, 2017
I placed my order and provided a picture of my hair. The color arrived and I tried to apply as directed, however, there was not enough product to fully cover my hair. After the application was done and my hair was dry, the color was not what I ordered. I contacted the company and they apologized and provided me with a credit for a free order. When I tried to place my order to receive the color i had originally wanted, I was told I could not get enough color to fully treat my hair due to the length. The credit only covered the roots and one bottle of color. The only time I could receive the second bottle needed to color my hair at no additional cost was during my initial order. It would now cost me $10 more to get enough product to color my hair. That seems ridiculous to me. First, I provided a picture of my hair length on my first order. I was unaware I would need additional product at that time since it was my first time. I should have been told I needed more product then. Second, the color provided was incorrect, this was not an error made by me. I was sent the wrong color. Why do I need to pay more money to get it corrected. Shouldn't this be considered my initial order? - No refund was offered. I let them know I would not pay any additional money. My only option then was to cancel my order. I would not recommend buying from this company or beware, there is no 100% money back guarantee.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Tamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Misty B.
abril 20, 2017
Color Faded
PUBLICADO POR:
Misty B.
abril 20, 2017
Within just a few days of coloring my hair the color had faded so bad the ends of my hair were pink. I had to have my hair professionally colored and cut as I had job interviews the following week, and did not think pink hair would make a good impression, so not only did I spend the money on hair color from this site, I spent another $70 to get it fixed.
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PUBLICADO POR:
Berenz
Respuesta de nuestros expertos
Misty- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Keryn M.
abril 20, 2017
Fur coat with no knickers
PUBLICADO POR:
Keryn M.
abril 20, 2017
The system was very good but sadly the longevity of the hair dye was dire. My usual high street purchased dye last a lot longer than this dye which is very sad as I'd have loved to have continued with it.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Keryn - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Penney B.
abril 20, 2017
Disgusted!
PUBLICADO POR:
Penney B.
abril 20, 2017
Excruciatingly disappointed! Thankfully I realized my roots were going to be much darker than my last coloring. I was able to even out the color by adding shampoo to my remaining color and applying it after 10 minutes of process time! I'm at least 5 shades darker than where I had been with no red as was my preference. My hair isn't in any better condition then when using Preference brand products. I no longer wish to be a customer and have canceled future shipments. Thank you for the opportunity to try your product.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Penney- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Shania A.
abril 20, 2017
Sad
PUBLICADO POR:
Shania A.
abril 20, 2017
Happy with my hair color for the 1st week then it turned blah blah and it felt like it killed my hair bad. Super sad with this hair coloring product.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Shania- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lori W.
abril 20, 2017
My hair turned red not copper
PUBLICADO POR:
Lori W.
abril 20, 2017
I wanted to have my hair color similar to what it as when I ordered but the system said I had to do copper before I could do the same color my hair was because my roots were so dark.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Lori- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
eydie S.
abril 20, 2017
To dark
PUBLICADO POR:
eydie S.
abril 20, 2017
Much darker than expected, but the quality of product seems excellent so I will try with another color
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Eydie- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Jane T.
abril 19, 2017
Good Service, product quality poor
PUBLICADO POR:
Jane T.
abril 19, 2017
I really like the concept of eSalon and was keen to find a higher quality hair coloring option that was less expensive than visiting the salon. Tried coloring 3 times- liked the intial color- but within 2 weeks the color had changed drastically. Appreciate the good customer service I received, but this product did not work for me.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Jane- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Valorie V.
abril 19, 2017
Not satisfied
PUBLICADO POR:
Valorie V.
abril 19, 2017
This is not the hair color I was expecting I wanted my hair color to be medium blonde to light blonde
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Valorie - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Mary V.
abril 19, 2017
I am not really satisfied.
PUBLICADO POR:
Mary V.
abril 19, 2017
My gray hair around my face did not color well. I even added more color solution and left on longer. It still did not color???
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Mary - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Sarah B.
abril 19, 2017
Decent Product, Poor Color Selection
PUBLICADO POR:
Sarah B.
abril 19, 2017
I liked the products but even after speaking with them I still cannot understand what the problem is. If I tell you I've been coloring it light blonde then give me a light blonde. Not light brown. If it is a difference between highlighting and regular color then tell me which one I need. If you don't have the capability them tell me. I can walk into my stylists shop and say blonde and I come out blonde. This is advertised as having the range of colors then refuse to make more than a 2 shade difference in color. I'll just go back to paying my stylist. At least then I know what the color will be. So, as long as you aren't trying to change you hair by only 2 shades, not a bad service. If you are changing by 2 shades, stick with your stylist.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Sarah- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Cheryl D.
abril 19, 2017
It was waaaaay too dark
PUBLICADO POR:
Cheryl D.
abril 19, 2017
I asked for a burgandy type of color or as close as possible. It came out the darkest brown... almost black!!! Not happy!
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Cheryl- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
gail P.
abril 19, 2017
Not as expected
PUBLICADO POR:
gail P.
abril 19, 2017
I was promised natural golden brown. My hair is dark brown after using their custom, formulated color. I emailed asking for a refund and a replacement and was told I should adjust my color settings on the site. I went to the site to cancel my membership and learned that they do offer refunds and replacement if you're dissatisfied, unless you're me. If you're me you are advised to update your preferences.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Gail- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We offered a complimentary reformulation, however, if you prefer a refund we understand. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Amanda H.
abril 19, 2017
Color wasn't what I expected
PUBLICADO POR:
Amanda H.
abril 19, 2017
Color came out to red
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amanda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Sue F.
abril 19, 2017
Root touch up?
PUBLICADO POR:
Sue F.
abril 19, 2017
Colour was okay although my greys/whites seemed to go a bit ginger. But I was expecting it to be a thicker consistency and to have bowl and brush to do roots in between full colour, not sure how this is purchased?
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sue - We're sorry to hear your coloring experience with us was less than excellent. We've added a free order credit to your account so that we can formulate a color that will keep your roots from going gingery. You can purchase our professional Coloring Tools - which include a brush and a bowl - from our store. Look for our email for more information.
PUBLICADO POR:
Alina A.
abril 18, 2017
product
PUBLICADO POR:
Alina A.
abril 18, 2017
the product was great lasting about 45 days until my greys started coming in. I think the color was a little to dark for me.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Alina- We're sorry that your most recent color order was a little to dark for you. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Tammy N.
abril 18, 2017
Great Gray Coverage But.....
PUBLICADO POR:
Tammy N.
abril 18, 2017
I love how well it covered my gray. I love how soft my hair is after coloring.
But the color was much darker than expected and I'm not satisfied with the fact I gotta keep it for now cause I don't feel it is flattering to me . :(
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Tammy- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, sent you a complementary reformulation. Again, we’re sorry that you were unhappy with your results.
PUBLICADO POR:
Karissa M.
abril 18, 2017
Hair color
PUBLICADO POR:
Karissa M.
abril 18, 2017
Im very upset, that I trusted your site! your company says that they are professional hair colorists.. I highly doubt that! I have bought hair color better than your product at the store.. I'm not trying to be rude but this is not okay! to claim that your product is one of the best!! From NY and LA.. really I feel I should get a refund!
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Karissa- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we sent you 2 complementary reformulations. Again, we’re sorry that you were unhappy with your experience.
PUBLICADO POR:
Karen J.
abril 18, 2017
did nothing for my hair.
PUBLICADO POR:
Karen J.
abril 18, 2017
I was disappointed in the color. No one even noticed a difference
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Karen - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lisa B.
abril 18, 2017
Not a good purchase
PUBLICADO POR:
Lisa B.
abril 18, 2017
The color was much lighter and redder than what was ordered and did not cover my roots. I thought that I would give it a try. But, I am going back to using Garnier Nutrisse which is cheaper and a better product.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lisa - We apologize that your hair color turned out lighter and redder than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lori L.
abril 18, 2017
The worst
PUBLICADO POR:
Lori L.
abril 18, 2017
Don't waste your time or money!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Lori - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
.
abril 18, 2017
Cancel my next order
PUBLICADO POR:
.
abril 18, 2017
I am not happy with the results I had after applying your products. I want a refund and I'm going to return the shipment you sent me.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Diane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Lorrian I.
abril 17, 2017
Flat and dark outcome, but superb gray coverage
PUBLICADO POR:
Lorrian I.
abril 17, 2017
The color did away with all my grays, but came out incredibly dark in all but bright sunlight. I ordered copper mahogany dark brown, and it looks almost black indoors.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lorrian - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Patricia R.
abril 17, 2017
Not for me
PUBLICADO POR:
Patricia R.
abril 17, 2017
Not for me
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Patricia- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Linette R.
abril 17, 2017
Hair color
PUBLICADO POR:
Linette R.
abril 17, 2017
Love the color, but showing gray in 3rd week
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Linette- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
kevin C.
abril 17, 2017
Too much red and orange
PUBLICADO POR:
kevin C.
abril 17, 2017
This is the 4th time you have got color wrong. Starting to think that noone reads the review and just keeps sending similiar colors that all pretty much are the same and not what I am asking for. It is more than the waste of time than it is the money. Kevin
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kevin - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
jody B.
abril 17, 2017
worse than box color
PUBLICADO POR:
jody B.
abril 17, 2017
I bought this to fix my hair after a beautician botched a color job twice and colored my brunet hair red. My hair still has quit a bit of red in it and my scalp is still died even after several washings. My hair feels like straw and has had very little improvement even with hot oil treatments and deep conditioning. I will never buy this color again. But I am glad it works for other people.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jody - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
dawn
abril 17, 2017
Unsatisfied! !!!!!
PUBLICADO POR:
dawn
abril 17, 2017
I did not like my color.it was too dark!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Dawn - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Lucky13
abril 17, 2017
Color-resistant grey
PUBLICADO POR:
Lucky13
abril 17, 2017
I had high hopes that the eSalon personalized hair color would take care of my grey hairs that are starting to show up with a vengeance, but the color seemed to wash completely out by the end of the second week. I followed directions like my like depended on it but the greys won the battle. I think I actually had better luck with some of the other hair color on the retail market and I colored it about three weeks ago and the greys are slowly returning - at a slower rate than when I tried the eSalon hair color. It was worth trying, and my personal hair color adviser was so very nice! Unfortunately, it just doesn't work for me.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lucky13 - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Crystal B.
abril 16, 2017
Much to light and horrible brassy.
PUBLICADO POR:
Crystal B.
abril 16, 2017
Not user friendly and customer service argued with me. Very unhappy.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Crystal - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
LYNETTE W.
abril 16, 2017
Not my color expectation
PUBLICADO POR:
LYNETTE W.
abril 16, 2017
While the product instruction and mixing was simply, the color wasn't to my specification in that it wasn't quite bright enough for me.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Lynette - We're sorry to hear we didn't get the color perfect the first time around. Per our Satisfaction Guarantee, we've added a free order credit to your account. You can use this credit to get a free hair color that is brighter and closer to what you were looking for. We've sent you a follow-up email with more information.
PUBLICADO POR:
Janelle I.
abril 16, 2017
color wasn't what expected
PUBLICADO POR:
Janelle I.
abril 16, 2017
Sent multiple messages to adjust color. Too much red and too light. Color failed to match and was unsuccessful
Not pleased with communications
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Janelle - We're sorry our color adjustment still wasn't quite right. We've added a free order credit to your account so you can try again at no charge. If you feel like you are having difficulty explaining what you want over email, you can always speak with your licensed colorist over the phone. Look for our follow-up email for more information.
PUBLICADO POR:
Tracy S.
abril 16, 2017
Still got grey !
PUBLICADO POR:
Tracy S.
abril 16, 2017
Like the packaging, directions, easy to use, and color. But 4 weeks later its like the color just disappeared off my temples and I have an inch of grey. Just thought this would be the ticket to cover it for the full 6 weeks between colorings. Darn
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tracy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
kate I.
abril 16, 2017
Not what I expected sorry
PUBLICADO POR:
kate I.
abril 16, 2017
Sad story(. I was hoped to got exactly the same four that I ordered (ash) but in the end I become yellow/red blond.. Very dissaponted ((
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Kate - We're sorry your color faded in a way that was not what you expected. To maintain your color, we recommend using sulfate-free shampoo and conditioner for color treated hair. You can also use our Tinted Love Color Enhancing Treatment in Blonde Neutralizer to help minimize red and yellow tones in hair as it fades over time. We've added a free order credit to your account so you can try again for free. Look for our follow-up email for more information.
PUBLICADO POR:
Dee W.
abril 16, 2017
Wrong Color
PUBLICADO POR:
Dee W.
abril 16, 2017
the color had too much red tint for me and was a lot darker than I was wanting.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Dee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Leann G.
abril 16, 2017
Worst I have ever used
PUBLICADO POR:
Leann G.
abril 16, 2017
I have never used a color that I could barely rinse out. I had to shampoo my hair 3 times to get all of the product out of it. It was ridiculous. It matted to my scalp and wouldn't rinse off no matter what I tried!! The color came out fine its red as I wanted but I could have spent less money and been just as happy if not happier with the result. Will not buy a second time!!!
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Leann- We’re sorry that your experience after your color application was not what you expected. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Ardella D.
abril 16, 2017
Not Happy with the color--
PUBLICADO POR:
Ardella D.
abril 16, 2017
I ordered dark brown with a tint of red --- WAAYYY more red than expecting, not just a tint. And as far as the dark brown, that is non existant!! Won't be ordering again. Also very drying to my hair!!
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Ardella - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
J katherine S.
abril 16, 2017
Not the right color
PUBLICADO POR:
J katherine S.
abril 16, 2017
I did not like my color, color was not what I expected.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
J Katherine - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jessica C.
abril 16, 2017
Panic Attack
PUBLICADO POR:
Jessica C.
abril 16, 2017
This is not the right product for me. It was one of the most toxic smelling colors I've ever used. Then when I went to wash it out, my hair clumped into dread that were thick and sticky. The product would not wash out. I had to spend almost an hour in the shower with a comb to try to get it out. All the while my head kept getting heavier because the water was causing it to become a paste like gooey substance. No, I will not be reordering.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Jessica- We’re constantly improving our service based on what clients like you are telling us, so thank you for sharing your feedback regarding the odor. We’re sorry that your hair felt sticky after your color application. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kim C.
abril 16, 2017
Pretty Awful
PUBLICADO POR:
Kim C.
abril 16, 2017
I did a strand test (Thank God) and my hair was tinted red as I expected it would. The developer was a weak 15 volume. Not happy at all with this product. It is drugstore boxed color, has a terrible smell and burns your scalp.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Kim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Adela G.
abril 15, 2017
Nothing changed
PUBLICADO POR:
Adela G.
abril 15, 2017
I have sent messages and adjustments of color and still received no reply. not a good experience
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Adela - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Regina J.
abril 15, 2017
Gummy
PUBLICADO POR:
Regina J.
abril 15, 2017
The product gummed up in my hair, and it took forever for me to get it out.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Regina - We’re sorry that your hair felt gummy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Kymber G.
abril 15, 2017
Not enough hair color
PUBLICADO POR:
Kymber G.
abril 15, 2017
Cannot apply I have a well. I was only given emulsion & grey coverage. Long hair to color entire hair. Cancel!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Kymber - We're sorry to hear you felt you didn't have enough to color your hair. Our colorist looked at your photos and comments and formulated the color based on that input. Since you have highlights in your hair that you didn't want to cover, we sent you one bottle of color for your roots only to make sure the grays are at bay but the highlights stay. We see you've already spoken with a member of our team who has worked with you to find hair color perfection.
PUBLICADO POR:
.
abril 15, 2017
SCAM!
PUBLICADO POR:
.
abril 15, 2017
The product is terrible. and they continue to take your money on monthly basis sending you unneeded hair color, placing on your account. Its a scam just to keep your credit card number so, they keep sending you unneeded hair color.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
We apologize for any confusion regarding our service. We see you've already spoken with one of our representatives who has given you instructions to return your order and a refund for the product. We don't want to send you a color you aren't in love with, and we're glad you reached out to us so we could get this resolved.
PUBLICADO POR:
Brittany M.
abril 15, 2017
Not what I asked for
PUBLICADO POR:
Brittany M.
abril 15, 2017
I asked for all over color and received root touch up. I asked for red and got brown. I do not feel listened to and the color is meh at best. Box color is better.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Brittany - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
PUBLICADO POR:
Kelly S.
abril 15, 2017
Beware- greasy hair
PUBLICADO POR:
Kelly S.
abril 15, 2017
I wanted to love this product, I color my hair professionally once a month. I could not rinse out the productmy hair had a waxy residue and textire. Never again!
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Kelly- We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Mary W.
abril 14, 2017
Fades too quickly
PUBLICADO POR:
Mary W.
abril 14, 2017
The convenience of the product is great, however the color fades very quickly. Within four weeks, without noticeable growth of hair, the product washes out.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Mary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Sarah M.
abril 14, 2017
Horrendous Communication
PUBLICADO POR:
Sarah M.
abril 14, 2017
My color was too light on the roots and I am quite disappointed with the service. I received an email saying that my hair color was adjusted to be lighter. However when I called (because I did not want it lighter), there was no adjustment made to the color.
In addition, when I received the color, the instructions stated to place the hair color all over (2nd bottle). I had previously received an email saying to only apply the color to the roots.
Then when I contacted the help support, my color profile was updated but a refund/ or credit was not processed.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Sarah - We're sorry that your first color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Mary C.
abril 14, 2017
First time
PUBLICADO POR:
Mary C.
abril 14, 2017
Followed directions (most times I don't ). Hair darker than expected, but looks good. Will definitely do again.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Mary- We're so happy to hear that you're enjoying your Custom Hair Color]! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
DiAnn C.
abril 14, 2017
Color
PUBLICADO POR:
DiAnn C.
abril 14, 2017
I like the color but it takes me about 4 shampoos to wash out of my hair? It is very difficult to get out for some reason.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
DiAnn- We’re super sorry that your recent hair color left your hair feeling waxy or greasy—and thank you bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color.
To thoroughly remove the color in the future, we recommend that you deeply massage the color at your scalp with a touch of water for 2-3 minutes, prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-safe clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean.
Again, we’re so sorry for this inconvenience. If you have any other questions or concerns, we’re here for you! Just let us know, and we can assist you further.
PUBLICADO POR:
Amanda R.
abril 14, 2017
Just not what I'm going for. Plus the colorist doesn't follow my directions.
PUBLICADO POR:
Amanda R.
abril 14, 2017
I was looking for a dusty violet, or even lavender shade when I began. My first color came out more like a deep auburn than anything. I requested more of a violet shade, and my second coloring came out a deep burgundy. Still not the lavender/violet shade that I was going for. I requested a new adjustment to the color, specifically asking that all red be removed from the dye and that the level of violet be increased. While the violet content did go up, so did the red content. By the time they get it right, my hair's going to be fried, and I'll have spent hundreds. I'm just going to take myself to a local hair salon and have it done right in one shot. I think this site is built more for those who are looking to cover gray, rather than someone like me that is looking for some flair and a pop of color.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amanda - Our eSalon color line is a natural hair color line, so unfortunately we don't have very vibrant pearl or violet tones.We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Melissa B.
abril 14, 2017
Not a good experience!
PUBLICADO POR:
Melissa B.
abril 14, 2017
The product was very drying to the hair and the color did not turn out to look like the color that I chose. Has a green hue. Will be seeing a professional after all. Very disappointed.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Melissa- We’re sorry to hear that the results of your most recent formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
Erin H.
abril 14, 2017
Still having trouble getting the right color..
PUBLICADO POR:
Erin H.
abril 14, 2017
I've noticed my gray coming through in appr 4 weeks. Not new growth, fading off the gray. This that I just put on is what was sent to my complimentary for my roots. I applied to roots and after 20 minutes put the remaining on the rest of my hair. It is just too dark. I need my next order to be lighter and a tad more red.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Erin - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for and an increased red tone.
PUBLICADO POR:
Amy B.
abril 14, 2017
Dried my hair out
PUBLICADO POR:
Amy B.
abril 14, 2017
I followed your directions exactly. My color was flat and my hair was dry.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Amy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Laurie P.
abril 13, 2017
The color is very bland!
PUBLICADO POR:
Laurie P.
abril 13, 2017
The color is so awful. I have another set already and I will definitely NOT use it. PLEASE CANCEL ANY FUTURE ORDERS. THANK YOU!!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Laurie - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Mary G.
abril 13, 2017
Made absolutely no difference to my natural color.
PUBLICADO POR:
Mary G.
abril 13, 2017
Color did not show at all.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Mary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Deborah H.
abril 13, 2017
Disappointed
PUBLICADO POR:
Deborah H.
abril 13, 2017
All over color was a dull, solid brown, had no highlights even though there was suppose to be. Bad smell, left hair feeling hard ,slimy, nasty.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Deborah - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
PUBLICADO POR:
Jennifer J.
abril 13, 2017
Too Dark/Auburn
PUBLICADO POR:
Jennifer J.
abril 13, 2017
This color made my hair too dark and auburn-looking. I was expecting a red copper color and this almost looks purple!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jennifer - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Susanne P.
abril 13, 2017
Not Dark enough
PUBLICADO POR:
Susanne P.
abril 13, 2017
Don't like it at all not Dark enough
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Susanne- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Shawna M.
abril 13, 2017
Drug Store Color/Salon Pricing
PUBLICADO POR:
Shawna M.
abril 13, 2017
So disappointing to try this color and have it be nothing as described. I purchased it to have the brassy tones blended out and ended up with the same pre color only deeper than I started with. I even had my hairstylist apply it so it would be correctly applied. Pretty packaging, hyped up results, disappointing experience.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Shawna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Laura E.
abril 12, 2017
Wrong color
PUBLICADO POR:
Laura E.
abril 12, 2017
This color that was changed came out too orange .. wasn't the deep auburn that I wanted. I ended up having to purchase a medium brown to redo my hair so that it wasn't as horrible as it was with the custom color that you sent.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Laura - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Carol M.
abril 12, 2017
it was ok at first
PUBLICADO POR:
Carol M.
abril 12, 2017
my hair became damaged, i used your shampoo and canditioner and leave in conditioner right from the start, but my hair became brittle.
the worst that happened is I went swimming in salt water one time color was 80% gone.. really not happy
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Carol - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
JOANN B.
abril 12, 2017
I USED 2B PECAN
PUBLICADO POR:
JOANN B.
abril 12, 2017
Actually, I cannot recall what I looked like before I turned gray all over. I found a Natural Instincts brand hair coloring box label though. I used to be a Pecan brunette. Kind of a dishwater blonde, but not exactly.
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PUBLICADO POR:
alegacy
Respuesta de nuestros expertos
Joann- Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Cindy K.
abril 12, 2017
Still too dark
PUBLICADO POR:
Cindy K.
abril 12, 2017
I want a light brown to dark blond, somewhat caramel.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Cindy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Kelly H.
abril 12, 2017
Horrible....
PUBLICADO POR:
Kelly H.
abril 12, 2017
After following the directions to the letter, I rinsed and rinsed and rinsed until the water was clear. ..or so I thought. Used the sad dollop of shampoo and conditioner as instructed and it was like the conditioner would not wash out. I had to wash my hair 4 more times with regular shampoo just to get the grossness out then just to see the color had faded my hair by then.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Kelly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Lucelly K.
abril 12, 2017
It didn't convince me !
PUBLICADO POR:
Lucelly K.
abril 12, 2017
The first formula you made was ok the this last one I think that it didn't have any change . My hair got darker !
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lucelly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Rebekah K.
abril 11, 2017
Not as expected, quick fade
PUBLICADO POR:
Rebekah K.
abril 11, 2017
I wanted to match my highlighted ends to my naturally darker roots. My color ended up with an auburn hue, which I did not want or like. The color began fading within the first week. I loved the packaging, instructions, and helpful personnel. However, the product did not suit my expectations.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Rebekah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Machelle G.
abril 11, 2017
Not what I expected
PUBLICADO POR:
Machelle G.
abril 11, 2017
After getting my color I followed the instructions word for word and step by step. The color I wound up never showed because it was the same color as my natural hair color. I do have to say that I don't have grey hair now. I'm not sure I will try this again.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Machelle - We're sorry your color did not provide enough of a change from your current color. We see you've already spoken with one of our associates and we are working on formulating a different color that will bring you closer to your goals at no charge. We hope this next color will be your perfect match!
PUBLICADO POR:
Martha S.
abril 11, 2017
Color review
PUBLICADO POR:
Martha S.
abril 11, 2017
The hair color I ordered didn't color my resistant grays very well and it didn't leave my hair feeling soft and looking shiny. The top faded after only a week or so. Going back to ordering from Madison Reed, which colors much better and doesn't seem as harsh on my hair.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Martha - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Annie D.
abril 11, 2017
Doesn't cover my gray
PUBLICADO POR:
Annie D.
abril 11, 2017
I have tried this is 3 times and although the second coloe was better it does not cover the gray so I have to use a touch up. So thanks for the free one but I don't think it works on me.
Please drop my order from here on in. I don't want to do my hair twice a month, to much on my hair.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Annie - We’re sorry to hear that your hair color didn't turn out like you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Autumn H.
abril 11, 2017
Quality is good.
PUBLICADO POR:
Autumn H.
abril 11, 2017
Good quality but had terrible time washing out. Trying color adjustment cause First delivery wasn't the right color.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Autumn- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Christina G.
abril 11, 2017
Terrible! Do not order!
PUBLICADO POR:
Christina G.
abril 11, 2017
Tried this service for 3 months, despite multiple requests, color was never right! Stopped using and went back to $8 drugstore color. Much better value!
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Christina - We’re sorry to hear that your hair color didn't come out like you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
TRACY K.
abril 11, 2017
Hair Loss
PUBLICADO POR:
TRACY K.
abril 11, 2017
After using this product for the second time, I experienced a great deal of hair loss. After applying the product and leaving it on as instructed, washing it with eSalon product, my hair was left with this waxy, gooey mess. It took me over 2 washes to get it out of my hair. I would not risk using the product again, as I do not want to lose more hair.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Tracy - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Roseann K.
abril 11, 2017
Color was off
PUBLICADO POR:
Roseann K.
abril 11, 2017
The color was not the golden brown I was expecting. It had too much of a red tint which I didn't want.
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PUBLICADO POR:
Grace P.
Respuesta de nuestros expertos
Roseann - We're sorry that your most recent color had too much red tone. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Courtney K.
abril 11, 2017
Too dark
PUBLICADO POR:
Courtney K.
abril 11, 2017
My hair is already dark. I wanted my color lighter
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Courtney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Katherine C.
abril 11, 2017
Color off
PUBLICADO POR:
Katherine C.
abril 11, 2017
Hair color was very red and even using color safe shampoo it has faded unevenly (3 distinct shades from crown to tip)and incredibly fast, looks worse than any drugstore color I have used . Not impressed at all
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Katherine - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
debbie L.
abril 10, 2017
color treated hair
PUBLICADO POR:
debbie L.
abril 10, 2017
the color is not dark blonde as requested it is brown and it doesn't cover the grey hairs as promised.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Debbie - We're sorry to hear your order was too dark and didn't cover your grays. We see that you've already spoken with one of our licensed colorists who has created a new color and formulation to address the issues you had. We hope you love your new formulation!
PUBLICADO POR:
Diane K.
abril 10, 2017
Unhappy with my color
PUBLICADO POR:
Diane K.
abril 10, 2017
I have blonde hair and have tried many of the retail permanent hair colors for blondes and I seem to always get a red tint to my color. The same thing has happened with my trial order. The product seems nice and the instructions are clear, but I just really don't like the red tint to my hair.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Diane - We apologize that your hair color turned out brassy. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Anne-Marie H.
abril 10, 2017
totally wrong colour
PUBLICADO POR:
Anne-Marie H.
abril 10, 2017
Read great things about this company. First order dyed my hair a totally different colour, not at all the colour I ordered. Not at all impressed. No personal interaction nobody called to apologise or discuss, poor customer service.
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Ann Marie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Victoria Z.
abril 10, 2017
Did not like it
PUBLICADO POR:
Victoria Z.
abril 10, 2017
This color was not what I expected it dried my hair out and didn't do much to my hair color
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PUBLICADO POR:
Gabby N.
Respuesta de nuestros expertos
Victoria- We’re sorry to hear that your hair color wasn't what you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Lisa C.
abril 10, 2017
Too lite
PUBLICADO POR:
Lisa C.
abril 10, 2017
Loved the product but, too lite my roots of gray were covered but, too lite
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that your color came out lighter than you expected. We have received your request for a deeper color with the same gray coverage. Your colorist will review your comments and adjust your formulation for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your reformulation!
PUBLICADO POR:
Valerie N.
abril 10, 2017
Extremely hard to wash out!!!!!!!!!!!!!
PUBLICADO POR:
Valerie N.
abril 10, 2017
This product is extremely hard to wash out. Had to wash my hair three times and condition it three times before most of the product was out. Almost had a panic attack with this product. will not purchase this again.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Valerie - We’re sorry that you were unsatisfied with your custom color. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Jana D.
abril 10, 2017
Not Good
PUBLICADO POR:
Jana D.
abril 10, 2017
I bought March 2, 2017. Waited until today to color my hair. Was excited. Did as the instructions told me. I have grey and some lighter areas that are hard to cover. Washed out the color. Seemed very rough textured and kind of dry. Did the conditioner. Hate it. My roots are brassy tone and not an even color throughout. Some of the ends of my hair is burned... which I have NEVER had that happen. Am not happy and not sure what I am going to do.
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PUBLICADO POR:
Sam P.
Respuesta de nuestros expertos
Jana - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Grace H.
abril 9, 2017
Great color but didn't last
PUBLICADO POR:
Grace H.
abril 9, 2017
The application was easy, color match was great, but the color didn't last more than 2 weeks.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Grace - We're sorry to hear the color didn't last as long as you were expecting. We'd love to try again, so we've added a credit to your account for a complimentary order to be reformulated for better coverage. Look for our email for more information.
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