Didn't like the color or the way it made my hair feel
PUBLICADO POR:
Janet G.
julio 9, 2017
I was quite disappointed in your products. The haircolor was hair to apply...too many steps...and the color was nothing like I expected at all. It also ma.de my hair feel sort of matted and clumpy.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Janet - We’re sorry that your hair felt matted and clumpy after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Courtney S.
julio 9, 2017
NEVER AGAIN!
PUBLICADO POR:
Courtney S.
julio 9, 2017
I could NOT wash the dye out!! I did everything like I was supposed to and my hair feels like glue! It's sticky and waxy and so dry. I was in tears. I have no idea what I'm going to do to get my hair feeling healthy again. I will never buy again.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Courtney - We’re sorry that your hair color was difficult to rinse out. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
rosa O.
julio 9, 2017
color
PUBLICADO POR:
rosa O.
julio 9, 2017
The color was perfect but the color was too runny... Everytime i did my color i would end up all stain.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Laura - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Teresa L.
julio 8, 2017
Very unhappy
PUBLICADO POR:
Teresa L.
julio 8, 2017
I specifically stated I seem to pull red, my color is light brown and now it has orange/red color!!! Will not be reordering.
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Teresa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Donna S.
julio 8, 2017
not as good as my 1st one
PUBLICADO POR:
Donna S.
julio 8, 2017
This is my 3rd colour, 1st one great, 2nd one didn't cover my grey, this one was better than the 2nd but not as good as the 1st. I left the 3rd on much longer after my problems with the 2nd but my roots were still a bit lighter than the rest of my hair and perhaps the colour was a little too dark.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Donna- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Melissa D.
julio 8, 2017
Tint
PUBLICADO POR:
Melissa D.
julio 8, 2017
The tint of the color washed out quikly.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Melissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Joyce D.
julio 7, 2017
Well pleased
PUBLICADO POR:
Joyce D.
julio 7, 2017
Little darker than I thought
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Joyce- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cathleen W.
julio 7, 2017
Love the color, hate the odor
PUBLICADO POR:
Cathleen W.
julio 7, 2017
The color turned out beautiful and my hair feels great. I would give it 5 stars for color and feel, But the odor while coloring your hair is almost unbearable. I had my window open and the fan on and I could hardly breathe. It was even worse when you get in the shower to rinse and close the shower curtain. It also stains your skin and the sink and shower. The cloth to clean up with did not take it off either. I guess that's why it covers your hair so well. Will wait to see how well the color stays on my hair before deciding if I'll buy it again. Not sure how to deal with the strong chemical smell in the future.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cathleen- Thank you for sharing your feedback with us. We apologize for any discomfort during your color application.This smell is caused by ammonium hydroxide, a solution of ammonia in water, included in your Permanent hair color. The ammonia hydroxide allows the hair follicles to absorb the dye, resulting in increased coverage and longer lasting color.While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use.In the future, we highly recommend applying the color in a well-ventilated room with windows and/or doors open for proper ventilation.We hope you have found this information helpful. Please feel free to contact us if we may be of further assistance.
PUBLICADO POR:
Stephani H.
julio 7, 2017
Not sure what to think of service OR color
PUBLICADO POR:
Stephani H.
julio 7, 2017
OK, 1st off this was extremely easy to apply. Thought this was a monthly service. Although, I DID leave a message for my colorist saying I haven't used the product yet. So maybe that's why I never was shipped another bottle, idk. I DO NOT understand why there's the option to "send" your colorist a message, but they DO NOT ever reply or make comment(s). I even left one saying that I did NOT like it.the color I received was quit dark. I do not see how this color I received is the color that was described. I have read this on several other reviews. Color was more a "dark dark brown w/dark red tint" (I do not consider it a dark blonde), AND it did not take well on the roots around my face. I can't decide if I want to continue with the service. On my first order I purchased everything, which can’t believe how small the shampoo & conditioner is or the color enhancing tx. With my long hair these small bottles don’t last 10wks. Maybe that is Esalon's goal, have to order more.extremely disappointed not hearing a single word back regarding any of the messages I sent my so-called colorist. Kind of wondering if there is actually a colorist for everyone or u just ship out colors/orders, mislead everyone. Oh, FYI for anyone who purchased the Color Enhancing Tx, WEAR GLOVES if u have acrylic nails. It did discolored mine. Think my hair color needs a lighter blonde with maybe a lighter red option, idk. It was just way too dark for me. I have fair skin. Considering the price once u purchase color, shampoo/conditioner, treatments, u could just go to the beauty college for the same price.
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Stephanie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
S. B.
julio 7, 2017
Horrible
PUBLICADO POR:
S. B.
julio 7, 2017
The color wasn't what I requested. The product was waxy and stuck to my hair when i tried to wash it out. Took multiple washings to get all the gunk out of it. Will NEVER use this product again. Ruined my beautiful hair.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
S. B. - We’re sorry that your hair felt waxy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Georgia W.
julio 7, 2017
Color container was defective
PUBLICADO POR:
Georgia W.
julio 7, 2017
In my last order, the color had spilled inside the box. The seal on the lid was not aligned. I used what was left, but the color
Didn't last as long as usual
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Georgia - We’re sorry to hear that your order arrived damaged and your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
RRaa
julio 7, 2017
The Gary coverage is not good.
PUBLICADO POR:
RRaa
julio 7, 2017
The color is chipping off the grays in a few days. Having have to color the whole hair instead of the new Gary hair growth.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
RRaa - We’re sorry that your hair color did not provide you with the gray coverage you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Erin E.
julio 6, 2017
Hair color
PUBLICADO POR:
Erin E.
julio 6, 2017
I like the way the color makes my hair feel, however, it doesn't last long at all maybe two weeks before my gray hair are showing again. I only wash my hair every 3 to 4 days .
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Erin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Melissa K.
julio 6, 2017
Horrible
PUBLICADO POR:
Melissa K.
julio 6, 2017
This was the worst product I have used to date (including box color from the store). The 2 separate colors did exactly that, left the top of my head 1 color and the length a different color. I knew it didn't sound right, but stupidly followed the instructions anyway. It was so noticeable that people asked me if it was supoosed to look like that.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Melissa- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
LaQuita B.
julio 6, 2017
Not a good color mixture
PUBLICADO POR:
LaQuita B.
julio 6, 2017
color turned out red instead of copper with blood highlights as seen in my pic I sent
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
LaQuita- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Natalia S.
julio 6, 2017
Nice idea, difficulty getting right color, and 100% color happines guaranteed no
PUBLICADO POR:
Natalia S.
julio 6, 2017
I love the concept, but I have tried to get the right color 4 times without success. My natural hair tends to go orange or red when colored and I have wanted to get a natural neutral brown for my roots, to cover some gray areas, and always get a color that shines red or orange in the light. The first replacement was sent without a charge, but I have been charged for orders 3 and 4, and have not yet been successful at reaching the desired color. I have been told by a rep over the phone that I should go to a hair salon because they cannot achieve the color I want. It is a shame, I had high hopes for this product.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Natalia- Thank you for sharing your feedback. We apologize that we were not able to get the results you were looking for. Although we don't want to lose you as a client, we don't want to send you something that will not provide your desired results. Per our Satisfaction Guarantee, we offer one complimentary reformulation or refund. We are sorry for any inconvenience.
PUBLICADO POR:
Dominique K.
julio 6, 2017
need more copper
PUBLICADO POR:
Dominique K.
julio 6, 2017
Still too dark. Need lighter and more copper please.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Dominique- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Iris G.
julio 6, 2017
Not so great
PUBLICADO POR:
Iris G.
julio 6, 2017
I expected better results all it did was give me two tones off. My gray hairs are bright and my regular color is unchanged.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Iris- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
terri S.
julio 5, 2017
Wrong color
PUBLICADO POR:
terri S.
julio 5, 2017
U guys sent me the wrong color look@ my1st pic.compared to the2nd one what r u going to do about it??u guys owe me!I trusted u!!!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Terri- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Tamara H.
julio 5, 2017
Very fake looking color, I was disappointed.
PUBLICADO POR:
Tamara H.
julio 5, 2017
The 2 times I had received color before this one were perfect, no one even knew I had colored my hair. This times was very obviously from a box. Very disappointed.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Tamara- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Heather S.
julio 5, 2017
Not so Great on my Grays
PUBLICADO POR:
Heather S.
julio 5, 2017
I finally was able to color my hair with the product I purchased from eSalon. While I absolutely love the color, it did nothing for my grays. The first day right after coloring there were no grays, but now that it's been washed, they're visible. Love the color, but I need something that will do more for my grays.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Heather- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Beckie B.
julio 5, 2017
not the right color
PUBLICADO POR:
Beckie B.
julio 5, 2017
This made my hair mostly brown,when I am a natural red head. Not too impressed,going to try one more to give them the benefit of the doubt. Pray they get it right
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Beckie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Shari E.
julio 5, 2017
Custom Hair Color
PUBLICADO POR:
Shari E.
julio 5, 2017
I consider this company has poor service.
I requested a change as advertised
Response was given as if change was made.
No product was sent until next scheduled shipment and it was not changed.
I have stopped shipment of this product due to disappointment in false advertising.
Review of Complaint--Do not sent a replacement at proper time and did not "customize" hair color with "personal colorist".
DO NOT USE this Service--better off buying from store and saving money! At least you can re-evaluate and purchase a new color if the shade is not working!!!
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Shari- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cheryl M.
julio 5, 2017
Disappointed!!!!
PUBLICADO POR:
Cheryl M.
julio 5, 2017
When I change my color for this order, I wanted my hair blonde, lightest blonde I could get. I even sent a picture of the color I wanted, what I got & paid for was not what I asked for! Dark blonde is not what I wanted! Very Very Upset😩😡
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PUBLICADO POR:
Stacey Q.
Respuesta de nuestros expertos
Cherly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Dawn R.
julio 5, 2017
Hair color
PUBLICADO POR:
Dawn R.
julio 5, 2017
The color was just a little lighter than the last time.. however I think I would prefer to go to the salon
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Dawn- We’re sorry that you were not completely satisfied with your hair color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Crisanna F.
julio 5, 2017
Love the color but ...
PUBLICADO POR:
Crisanna F.
julio 5, 2017
I love the color that I originally get from this product but it doesn't last long. I'm about 85% grey so it's hard for my hair to retain any color products. Like many other hair coloring products of various brands, I see tones of my color in the drain every time my hair gets wet. After 4 wks, it's definitely a much lighter color.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Crisanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon
PUBLICADO POR:
Rebecca J.
julio 5, 2017
Not the right colour
PUBLICADO POR:
Rebecca J.
julio 5, 2017
The dye, at first, would not wash out and made my hair feel horrible. After washing my hair a few times it felt better but the colour looks the same as my natural hair colour (I ordered medium copper golden and my hair is light brown) and it is not even slightly redder, it is just duller. I would like a refund and money to buy a colour stripper as I do not like the colour it has become.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rebecca - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Carla A.
julio 4, 2017
Copper results, want dark ash root cover.
PUBLICADO POR:
Carla A.
julio 4, 2017
Tried this product for 18 months. It has easy to follow directions, it doesn't smell terrible, it looks shiny and covers the gray just the way I would like. BUT. It has literally turned my hair red. copper. orange. When the roots grow out...they are not red. Multiple color adjustments and Color Enhancing Treatment did not make much difference. I have realized that all the ads that I see for this product have reddish tones, and that maybe it's just not realistic to want non-red results from it.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Carla- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Julia C.
julio 4, 2017
very dissappointed
PUBLICADO POR:
Julia C.
julio 4, 2017
I requested a light brown with no red tint for my light brown hair and after I used this product, I now have dark brown and even black in some places hair with more red that I've ever had before.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Julia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Angela P.
julio 4, 2017
I didn't actually complete an order
PUBLICADO POR:
Angela P.
julio 4, 2017
I was thinking about re-ordering hair color with the company, but never actually hit the order button. I wake up the next morning to an email saying my order is being processed. Sneaky tactic to just charge someone if they have an order in their cart. I will not be ordering from you again as you do not operate with integrity. The hair color itself is fine, but not worth $25. I was only considering ordering because I got an email for $7 off, but again that is sneaky as it is on your other products that I don't really care for.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Angela- Thank you for sharing your feedback. We apologize for any confusion. It appears your service was turned back on which is why an order was processed. We see that we have gone ahead and cancelled your service as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Gayle G.
julio 4, 2017
I'm done
PUBLICADO POR:
Gayle G.
julio 4, 2017
This round had more red in it than my initial order, which I reviewed as having too much red in it. After consultation regarding my initial order dissatisfaction, you sent me a 100% black order, which I could not/did not use. To make up for that, you sent me this. I am baffled by this additional amount of red - and am not satisfied with this color. I'm done.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Gayle- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Ofelia H.
julio 4, 2017
Product burns scalp
PUBLICADO POR:
Ofelia H.
julio 4, 2017
This product burned my scalp unlike another hair color product I ordered through the mail. I purchased this product to try something different but since the product burned my scalp and the odor was overwhelming, I will not reorder and will go back to the previous company. Their product did not burn my scalp and the scent was not overpowering.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Ofelia- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
PUBLICADO POR:
Mrs Dee
julio 4, 2017
Not as expected
PUBLICADO POR:
Mrs Dee
julio 4, 2017
Was very excited to try this but unfortunately did not live up to expectation. Made my hair very sticky even after rinsing it the 2nd time thinking it just needed more thorough rinsing. The colour was dull, compared to high street brands I've tried - no shine for some reason. Although I must say the packaging was very nice but won't be buying again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Mrs Dee- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Cliessa N.
julio 4, 2017
The red tones are down but
PUBLICADO POR:
Cliessa N.
julio 4, 2017
the grey is not covered as well. Is there a happy medium?
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cliessa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Norma S.
julio 3, 2017
My review is ZERO
PUBLICADO POR:
Norma S.
julio 3, 2017
It was a total waste of time and money. Not a bit of reddish tone and I ended up in exact same color. I need shipments discontinued immediately
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Norma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Alma G.
julio 3, 2017
Not covering grey
PUBLICADO POR:
Alma G.
julio 3, 2017
I followed instructions to a "T"; my grey still shines through; the main reason for me coloring my hair is for grey coverage. Extremely disappointed. Was hoping this would save me money that is spent at a salon.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Alma - We're sorry to hear you've been having issues with gray coverage. We'd love to send you a reformulated color that will better cover your grays. We've added a free order credit to your account and sent you a follow-up email as well.
PUBLICADO POR:
Sue I.
julio 3, 2017
Doesn't cover gray
PUBLICADO POR:
Sue I.
julio 3, 2017
I would color my hair with this product and 2 days later my roots would be gray again. When I reached out to the company, I was offered a discount like that would make it ok.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sue- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Gina L.
julio 3, 2017
Not for me
PUBLICADO POR:
Gina L.
julio 3, 2017
Same quality with store boxes
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Frida C.
julio 3, 2017
Is the way that expected doesn't last long and am loosing my hair is too strong
PUBLICADO POR:
Frida C.
julio 3, 2017
Formula is too strong affected my eyes
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Frida- We apologize that you experienced more hair loss than normal and that your eyes were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. Hair color should not cause hair loss and we highly recommend consulting with your physician prior to coloring your hair again. We have gone ahead and reached out to you to ensure that our product is right for you.
PUBLICADO POR:
Penny P.
julio 3, 2017
Colorist changed my color
PUBLICADO POR:
Penny P.
julio 3, 2017
I am very disappointed. My root color was correct and used as directed. The color for my roots was not correct and when I asked they just told me I must have not followed the instructions. I read the instructions as I have been for the last 20 years I have been coloring my hair. When I looked at the formula they did for the roots and the ends I see they changed the formula for the ends without even stating it in the instructions. I am very discouraged. I loved the colors they sent prior, they looked natural.
I hope my furture orders are correct. This next time I will definitely check the color formulas before I apply them.
My prior orders were great. I hope this is a one time error.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Penny- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Jen M.
julio 2, 2017
Unfortunately too dark for me
PUBLICADO POR:
Jen M.
julio 2, 2017
Hi, I'm sorry but I'm not happy with the colour you sent me. It is too dark for me. I appreciate I did ask for the colour to be changed but I now really appreciate the original colour you created for me.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Barbara S.
julio 2, 2017
Strawberry Blonde
PUBLICADO POR:
Barbara S.
julio 2, 2017
I was looking forward to using this service. However, I paid for one product the color wasn't what it was expected to be. I was sent a free product and another free product. I sent pictures and was asked to contact them. I did, and was told they couldn't get my color. I'd have to go to a colorist and have it adjusted before they could assist any further. I'm disappointed.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Barbara- We’re sorry that you were unhappy with your color results. Although we do not want to lose you as a client, we would rather not send you something that wouldn't provide the desired results. Again, we apologize for any inconvenience.
PUBLICADO POR:
Penny M.
julio 2, 2017
Please cancel order
PUBLICADO POR:
Penny M.
julio 2, 2017
I like the color but not the process results. While putting it on everything it touches is stained. And for at least two weeks after it stains my hands and nails. Its like it was put on too thick. This last time I washed my hair three times after the coloring. It still stained my nails.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Penny- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
.
julio 2, 2017
color washed out around front of my face and sides after 2nd shampoo
PUBLICADO POR:
.
julio 2, 2017
sorry but I tried your product and it works the same way when I buy in the department store, not your fault. I must have gray hair that cannot hold color! Was just wishing your product would really work for me.
And I do use a salon shampoo/conditioner for dyed hair only.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Pamela- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
PUBLICADO POR:
Kimberly L.
julio 1, 2017
Not the right color
PUBLICADO POR:
Kimberly L.
julio 1, 2017
After receiving my first color, I asked for one that was lighter with more copper. The second color was perfect. But for some reason this last color was the same as the first color! That makes no sense. I am not a happy camper and am thinking of cancelling
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Amy W.
julio 1, 2017
Nice color
PUBLICADO POR:
Amy W.
julio 1, 2017
I really do like the color that resulted from using esalon products, however, the application in itself is rather messy and tedious. I did not like having to color my roots first, wait 25 minutes, then put more color on the rest of my hair, leave on for 5 minutes, then put more color on once I'm in the shower. I have long hair, so it was MESSY. Also my hair was extremely dry afterwards. I used the enclosed conditioner and shampoo, which was not even close to being enough for my long hair. Also, I did the pre testing beforehand as stated in the usage booklet, with no issues. However, once I actually colored my entire head, it began to burn horribly when I started to wash it out in the shower. I don't know if a reaction occurred when the color combined with water, but it was awful. I really do like the overall, even color, but will not use this product again, it's just not worth the hassle and I'd rather not have my head burn when coloring it.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Amy- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Erica S.
julio 1, 2017
Leaves hair greasy
PUBLICADO POR:
Erica S.
julio 1, 2017
Second time using this product and after 3 shampoos in the same day, during washing out color, my hair still felt greasy and nasty. I've followed my instructions and even used my own shampoo after using the kind provided. Love the color, just not the feel after. Took 4 shampoos to feel normal again!
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Erica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
dorothy C.
junio 30, 2017
wrong color
PUBLICADO POR:
dorothy C.
junio 30, 2017
what I requested was a bright coppery color. What I got was a very deep brown with a hint of red
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Dorothy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Casey T.
junio 30, 2017
too dark
PUBLICADO POR:
Casey T.
junio 30, 2017
this colour was too red, and too dark has made my hair a dark auburn/ginger colour.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Casey - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Claudia V.
junio 30, 2017
Didn't do what was promised,
PUBLICADO POR:
Claudia V.
junio 30, 2017
It didn't cover all of my gray hair. Very disappointed!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Claudia - We're sorry to hear your first application didn't cover all of your grays. We make each color from scratch and we're happy to adjust your formulation to better cover those grays! We've added a free order credit to your account and sent you an email with more information!
PUBLICADO POR:
ANGELA W.
junio 30, 2017
Really wrong for me
PUBLICADO POR:
ANGELA W.
junio 30, 2017
Colour awful. I have the dark blonde hair (strawberry blondish in the light) and wanted to cover the few greys and make the highlights which had half grown out less noticeable. I asked for my hair to be my natural colour and sent photos. I ended up with ugly medium brown mahogany hair far too dark for my skin tone and blue eyes and no where near my natural colour which they could see from the 5 inch growth on my photos. Awful. I need to change it ASAP. The darkness also seems to show up greys? Had such high hopes- had a conversation with colourist and everything :(
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Angela- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Brenda B.
junio 30, 2017
Good idea just not happy w results.
PUBLICADO POR:
Brenda B.
junio 30, 2017
Color darker than wanted..wanted light auburn. Slowly fading. Wont buy again. Get same results from store and lasts same amt of time.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Brenda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Grace A.
junio 30, 2017
Overall like ease of ordering
PUBLICADO POR:
Grace A.
junio 30, 2017
Not happy with color- want to go darker but still want a rich product
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Grace - We're sorry to hear your last color wasn't dark or rich enough. We've heard you and are adjusting your next order to have deeper, richer tones. We've also added a free order credit to your account. Look for an email from us for more information!
PUBLICADO POR:
JANE N.
junio 30, 2017
CAN NOT RECOMMEND AT THIS TIME.
PUBLICADO POR:
JANE N.
junio 30, 2017
I reviewed my color for you through the order. I expressed that my hair had a strong red hue to it in the "grow out" area after the treatment. I received an email offering corrective product. I agreed to that. Then I received another email which was a duplicate of the original about a week later. I agreed again and stated in the email that this was my second response. I indicated in my original review that my previous stylist had used Volume 30 to lift my color and it still took some time. The color was one problem. The extremely poor response is the main reason I am only giving you one star.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Jane- We’re sorry that you were unhappy with your color results and service. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Perla M.
junio 29, 2017
stain in my forehead
PUBLICADO POR:
Perla M.
junio 29, 2017
I got a black stain on my forehead I am very worry,
that it will not come out.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Perla - We're sorry to hear some of the color got on your forehead. If you use the provided stain removing wipe, it should come out. To avoid this in the future, we recommend covering your forehead with the free stain guard packet provided in each kit and applying the color with the free Color Tint Brush for better control. We hope this information has been helpful!
PUBLICADO POR:
Michelle C.
junio 29, 2017
The color.
PUBLICADO POR:
Michelle C.
junio 29, 2017
I am not happy with the color at all. It just looks black, and it was very hard to take off.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Michelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
M-T C.
junio 29, 2017
Color dye
PUBLICADO POR:
M-T C.
junio 29, 2017
It is still too red... I would like it to be more towards a medium brown
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
M-T - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you to discuss your color changes. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Gina P
junio 29, 2017
Color not as expected
PUBLICADO POR:
Gina P
junio 29, 2017
Color did not come out even close to the color I chose. I honestly hate it. I followed the instructions now I have blonde, copper, and goldish hair. It's awful!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Jill P.
junio 29, 2017
Love the color.... but its damaging my hair - Must Stop Using!
PUBLICADO POR:
Jill P.
junio 29, 2017
I think the headline describes it all.... Please cancel my account!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Jill- We are sorry you feel the color is damaging your hair. We will be sending a complimentary Moisture Mask to help renew damaged strands. Remember to only apply to roots to avoid damaging previously color hair. Please check your email for further information. We hope this helps!
PUBLICADO POR:
Debi T.
junio 29, 2017
Color doesn't last
PUBLICADO POR:
Debi T.
junio 29, 2017
Needs to last longer
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Debi - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Donna J.
junio 28, 2017
Poor staying
PUBLICADO POR:
Donna J.
junio 28, 2017
Lasted less than 2 weeks. At 6 weeks I have received a roots top up but there is no colour on my hair to retain as hasnt been since wk 2, at ALL. Pants, dont bother.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
LETICIA D.
junio 28, 2017
Red
PUBLICADO POR:
LETICIA D.
junio 28, 2017
I thought it would come out more red but it didn't. I'll let you know in 2 weeks how the Head & Shoulders help.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Leticia - We're sorry the color wasn't as red as you were expecting. We see you've already communicated with one of our associates, who is helping you achieve more vibrancy. Make sure that you are using a sulfate-free shampoo for color treated hair as using other shampoos can strip your hair of color and reduce bold, red tones in your hair.
PUBLICADO POR:
Carol C.
junio 28, 2017
Purchased for damaged chemo hair and scalp
PUBLICADO POR:
Carol C.
junio 28, 2017
Was not satisfied, color was darker and cooler than expected for description, that can be modified though, the real bummer is I tried this service because I thought they may be able to help keep a nice rich color in and soften and help repair chemo riddled thin hair and scalp. Nope. Terrible, the cheap Walmart brand made my hair softer, and yes I used the after treatment as well.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Carol - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sherrie V.
junio 28, 2017
Not Great
PUBLICADO POR:
Sherrie V.
junio 28, 2017
I ordered a light golden strawberry color and received a close to mahogany. Yuck. I even sent a picture in.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sherri - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Stacy K.
junio 28, 2017
Love the product Color all wrong
PUBLICADO POR:
Stacy K.
junio 28, 2017
I thought my color was going to be a chocolate/dark brown; however it is black. Does not look natural to me. :(
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Stacy - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
lisa C.
junio 28, 2017
RED
PUBLICADO POR:
lisa C.
junio 28, 2017
turned my roots red. horrible.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Danelia N.
junio 28, 2017
Did come
PUBLICADO POR:
Danelia N.
junio 28, 2017
First it did last long and second it never came
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Daniela - We're sorry to hear you never received your second order! We're working on sending you out a replacement ASAP. Look for your follow-up email for more information!
PUBLICADO POR:
barbara C.
junio 27, 2017
Hasn't kept the colour very long
PUBLICADO POR:
barbara C.
junio 27, 2017
I am rather disappointed with my first pur,chase as the colour has all washed out lasting about 3 weeks which I don't consider good value for money, so I would therefore not ask you to send me anymore. Thank you.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Barbara- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Sarah A.
junio 27, 2017
Devastated
PUBLICADO POR:
Sarah A.
junio 27, 2017
The color was TOO dark. That's for starters. I left it on for less than 1/2 the time it stated to. I had intentionally allowed my hair to grow out anticipating doing this with your company after seeing the advertisements! My hair had roots appropriately 1" and 3/4 inches long. I had been letting my hair grow out from a short bob cut and it was past my shoulders at the point I colored it with your product.
Not only was it so dark it turned a blackish color with plum tones but when I washed it I had so much hair fall out in the shower I panicked! It was like a chemo patient!
I thought PERHAPS it was only because I had done something wrong myself.. I have done OTC products before however and NEVER had such a reaction.
I thought if I waited and allowed myself to miss one shipment and didn't use any products in my hair, no heat to dry it, or style it, didn't get in a pool with chemicals.. that it would lighten and wouldn't do anymore damage.
However hair continued to fall out at an alarming rate AND began to break off at the ends until it was ABOVE MY SHOULDERS and barely elbow my ears!!
I finally had to suck it up and go into a salon where I was told YOUR product had damaged my hair beyond repair! I had to have my hair cut so short its now approximately three inches short all over! SHORTER than it was when I started growing it all out! And I've had to pay an exhorbant amount on keratin treatments to try and strengthen it. You can even see my scalp in places from loosing hair!
I will be filing complaints along with pictures.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Sarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Rochelle C.
junio 27, 2017
Great color just not enough product
PUBLICADO POR:
Rochelle C.
junio 27, 2017
Great color just not enough product for even just the roots if you have really thick hair so doing to top and bottom roots and not so much middle. Next shipment I ordered an extra bottle for ends to try and see if I can get better coverage
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Rochelle- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Kathy A.
junio 27, 2017
Nice color but....
PUBLICADO POR:
Kathy A.
junio 27, 2017
It is not covering my stubborn greys. Any hints would be helpful
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kathy - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
PUBLICADO POR:
.
junio 26, 2017
HIDEOUS!
PUBLICADO POR:
.
junio 26, 2017
Not impressed. Asked for dark blonde. Got RED! Ugh. Originally light blonde but you turned me red. Also autoplan. Really? Don't remember seeing that when I ordered. If you want to mess your hair up go ahead and order. Better off shopping at grocery store.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
paula F.
junio 26, 2017
Do not want auto ship. Turn off
PUBLICADO POR:
paula F.
junio 26, 2017
Was sent to my old address even though I changed to my new shipping and billing address!
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Paula- We’re sorry that your order was shipped to the wrong address. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
.
junio 26, 2017
Not the right colour and terrible texture problems
PUBLICADO POR:
.
junio 26, 2017
After using the eSalon hair dye, I found it had a terrible waxy surface to my hair, it was actually scary while I was in the shower. It took 6 washes with clarifying shampoo to remove the wax texture. In addition, the colour was much darker than I had asked for and looked dull and matte. Not good results!
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
We're sorry to hear you had issues with your first color application. We see you've already spoken with one of our representatives who helped you get a refund for that order and figure out your application and account. We're glad we were able to help!
PUBLICADO POR:
Running1
junio 26, 2017
Good coverage
PUBLICADO POR:
Running1
junio 26, 2017
This kit was nice because it covered greys fairly decently however, it really dries your hair and leaves it dull. Not sure if I'll repurchase, if I do I'll add a moisturizing treatment to the color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Running1 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Joanne L.
junio 26, 2017
Color
PUBLICADO POR:
Joanne L.
junio 26, 2017
I am very dissatisfied with the last two shipments the color made my hair very red and dark even when I mixed it it was dark in the bottle
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Joanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Rosalinda M.
junio 26, 2017
Didn't Work For Me
PUBLICADO POR:
Rosalinda M.
junio 26, 2017
My hair is insanely dark and the hair dye didn't show up at all in my hair even after leaving it in for several hours. It left a huge mess but I could probably associate that with my lack of experience with dying my hair. The worst of it all is that my hair never dried after washing it. As I'm leaving this review I have damp weirdly textured hair and it's been over 12 hours since I took a shower after washing my hair. I would consider buying this again in another color and maybe leaving it in for longer but with the way my hair is feeling and smelling, I would not repurchase.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling damp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Rebecca K.
junio 26, 2017
Disappointing
PUBLICADO POR:
Rebecca K.
junio 26, 2017
I was really excited to try this. I'm really bad about going out and buying my hair dye in a timely manner. Even after I buy it, I'm the person to let the box of dye sit there for two weeks before I'll actually do it. I figured this would make it easier and more exciting so maybe I'd do it right away. That part was accurate. However, I was disappointed by the color twice. I've been dyeing my hair since I was 18 and have become quite good at it. My first order, I followed the directions that I was given. After I rinsed, my roots were much lighter than the rest of my hair. Also, my hair color didn't come out dark like I was hoping. It was more of a faded copper/red. (My hair did feel soft though...so bonus!) So, I updated the pictures and "changed the formula". I got my second delivery. I decided to do my roots the way I always do rather than following the directions, and my roots matched quite well. However, the color still wasn't what I was looking for. I'm giving it three stars because it shipped on time and it did leave my hair soft and relatively shiny...which is always a good thing when it comes to hair dye. However, as far as the color is concerned, I'm just going to go back to my old hair dye and stick with that.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Sharon S.
junio 26, 2017
worst I ever tried
PUBLICADO POR:
Sharon S.
junio 26, 2017
It was supposed to be red, it is so dark, not red, darker than MY own hair. When rinsing, it turned to pudding, weird and took a long time to rinse out. Cheap tools. I have better results from the grocery.
Would NOT recommend.
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PUBLICADO POR:
Melody S.
Respuesta de nuestros expertos
Sharon - We're so sorry to hear you had a bad experience with your first order. We see you've already spoken with one of our representatives who assisted you in getting a refund for your first color and helped you with your complimentary reformulated color. We're glad we were able to help.
PUBLICADO POR:
Sandra C.
junio 26, 2017
Not right color
PUBLICADO POR:
Sandra C.
junio 26, 2017
The color was black and it was supposed to look a darkish brown. Very disappointed.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Sandra - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Kourtney H.
junio 25, 2017
It was ok
PUBLICADO POR:
Kourtney H.
junio 25, 2017
The color I ordered was supposed to be relatively dark with a purple undertone. I used it yesterday and have to say, I'm not impressed. It ended up only being a shade darker than what my color was previously and theres not a single hint of violet-which was the reason I chose that color.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Kourtney - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Catherine W.
junio 25, 2017
not what I expected
PUBLICADO POR:
Catherine W.
junio 25, 2017
I followed the questions exactly. I wanted a red hue to my color and I got none at all. I was very disappointed.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Catherine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Kay G.
junio 25, 2017
First Try
PUBLICADO POR:
Kay G.
junio 25, 2017
The color was really nice, but my fine hair fell off by the handfuls. Not good.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Kay- We apologize that you feel our color caused hair loss.Color doesn't cause hair loss by itself. It can be a variety of things such as new medications, diet etc. We recommend you contact your doctor before future color applications. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee.
PUBLICADO POR:
Jessica G.
junio 25, 2017
Not the color I wanted
PUBLICADO POR:
Jessica G.
junio 25, 2017
The color sent was darker than the pictures...I need a brighter red.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Jessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Cindy F.
junio 25, 2017
While I love the idea, it's not for me
PUBLICADO POR:
Cindy F.
junio 25, 2017
We tried twice to get my color correct and each time my hair turned straw-like and reddish. I really wanted this to work, but it just made my hair a lot worse. Not willing to try again.
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PUBLICADO POR:
Kelli B.
Respuesta de nuestros expertos
Cindy- Thank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
evelyn J.
junio 24, 2017
Not for me
PUBLICADO POR:
evelyn J.
junio 24, 2017
I really wanted to love this product but it did not do the job. Within a week I would see gray hairs and it left my hair very dry. Not worth the money.
2 de 4 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Evelyn J- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
LILLIAN K.
junio 24, 2017
Hair color
PUBLICADO POR:
LILLIAN K.
junio 24, 2017
do not want any gol
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lillian K.- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
charlotte E.
junio 24, 2017
Dries my hair out
PUBLICADO POR:
charlotte E.
junio 24, 2017
Dries my hair out too much
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Charlotte -We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lynn H.
junio 24, 2017
Wrong color. Only one because I don't like the last color
PUBLICADO POR:
Lynn H.
junio 24, 2017
Wanted a lighter color
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lynn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
PUBLICADO POR:
Evelyn H.
junio 24, 2017
I really wanted to like this
PUBLICADO POR:
Evelyn H.
junio 24, 2017
I decided not to use the second shipment. Im a light brunette and an not interested in going light blond. Its hard to color my hair because it is in good shape and i dont want to hurt it. Before i was ready to go ahead and try it, the first color had 95% faded. I still had color from 2 years ago November on the last 4 inches of my hair. I liked your concept of having pictures evaluated. The color was shiny. It just faded way to fast. I even used your shampoo and conditioner.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Evelyn - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Nancy C.
junio 24, 2017
Too dark!
PUBLICADO POR:
Nancy C.
junio 24, 2017
Colored the grey better but it's sooooo dark. I've not gotten 1 compliment. I wanted more red/brown than chocolate. I may have to head to a salon to fix it.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Nancy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
.
junio 24, 2017
Not for me
PUBLICADO POR:
.
junio 24, 2017
The color wasn't anything like I thought. It made my roots pink and I am very unsatisfied. I can't wait to return my autoshipped product.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Lynne; H.
junio 23, 2017
Did not colour roots
PUBLICADO POR:
Lynne; H.
junio 23, 2017
This product did not colour grey roots properly not happy just recieved an email saying it had been shipped again did not reorder apparently you have to opt out !!!!
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lynne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, we have reformulated your color. Again, we apologize that you were unsatisfied with your experience.
PUBLICADO POR:
Lovie M.
junio 23, 2017
not the color i requested
PUBLICADO POR:
Lovie M.
junio 23, 2017
not the color requested,. it was changed after i selected and youve debited my acct for more color that i did not order.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Lovie- We apologize that you are unsatisfied with your color results. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
GINGER ROGERS
junio 23, 2017
Different roots
PUBLICADO POR:
GINGER ROGERS
junio 23, 2017
The custom color came in two different colors. My roots were a light brown while the rest of my hair was the red I wanted. It was weird. It looked good except the roots.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Ginger Rogers- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
PUBLICADO POR:
Carol W.
junio 23, 2017
Review
PUBLICADO POR:
Carol W.
junio 23, 2017
I have short hair could not adjust application to cover the gray only. Your product left my hair very dry with a straw like texture. Will not be using your product again
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Carol- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, tried to process a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Rhonda J.
junio 23, 2017
No Gray Coverage
PUBLICADO POR:
Rhonda J.
junio 23, 2017
Not only are my gray hairs still present, they now look more pronounced. I followed the directions too. Disappointed.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Rhonda - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
PUBLICADO POR:
Gabriella D.
junio 23, 2017
Color
PUBLICADO POR:
Gabriella D.
junio 23, 2017
The color doesn't stay long
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Gabriella - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Valerie C.
junio 23, 2017
a little disappointed
PUBLICADO POR:
Valerie C.
junio 23, 2017
It is a good product however only covers the grey for about a week.
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PUBLICADO POR:
Porshawna M.
Respuesta de nuestros expertos
Valerie- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
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