In the past, my purchases have been just fine. However my most recent shipment of color was not. The #2 bottle was not the color I wanted. My hair ended up bright red orange, and not the red brown that i have been getting. It was very disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - We value your feedback, and truly appreciate you reaching out. We apologize for the disappointing experience you had with our hair color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Chelsea O.
junio 11, 2018
Too dark
PUBLICADO POR:
Chelsea O.
junio 11, 2018
The overall color was much darker than the last color mix I received. I went from a very nice copper to an Auburn with almost zero red or copper to the tone. Definitely not happy with this coloring experience compared to previous ones.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Candi B.
junio 11, 2018
Too much red
PUBLICADO POR:
Candi B.
junio 11, 2018
I asked to go back to my previous color, which was little less brown & little more red. This color was waaaaay too much red!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Candi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rebecca R.
junio 11, 2018
Not crazy about the new packaging
PUBLICADO POR:
Rebecca R.
junio 11, 2018
The new packaging sucks! The color leaked. The toner bottle I couldn't get tight enough I guess and it was coming up out of the neck. It's a big bummer. The shampoo and conditioner packets are way harder to open especially with wet hands. The color still looks great, but I am very disappointed with the new look and packaging.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - Thank you for your feedback. We apologize for the disappointing experience you had with our new packaging. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Linnea H.
junio 11, 2018
Dark/gray coverage
PUBLICADO POR:
Linnea H.
junio 11, 2018
Too dark, want gray coverage but would like some subtle texture in colors.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linnea - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Pam M.
junio 11, 2018
Didn't cover gray
PUBLICADO POR:
Pam M.
junio 11, 2018
I was not impressed with the coverage. It did not cover my gray. I need to color again after a few days. The packaging is nice and easy to follow but it didn't work well for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pam - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Robyn H.
junio 11, 2018
I'm crying
PUBLICADO POR:
Robyn H.
junio 11, 2018
My white hair has changed to muddy brown.
The team either doesn't look at my photo or just thinks I should have muddy brown hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Robyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katharine H.
junio 10, 2018
Not Copper Enough and won't wash out.
PUBLICADO POR:
Katharine H.
junio 10, 2018
I ordered this hair color previously and it was a decently bright copper red. This time I feel slightly like a brunette with some red highlights. I knew it might be slightly darker the way I dyed it but it is waaaay darker and barely even red. It was quite disappointing since last time it went mostly well.
However both times it was nearly impossible to wash out of my hair. I used all of the shampoo given and then had to use my own to just get the stuff out of my hair. Then I woke up this morning with parts of my hair still feeling weird and had to wash my hair again. I have no idea how that will affect my hair in the future.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katharine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kathryn B.
junio 10, 2018
Really loved the presentation but didn't do much for my hair.
PUBLICADO POR:
Kathryn B.
junio 10, 2018
When my package arrived I was so estatic to unbox it. I have to give it to esalon for making hair color so fun and personal, I loved the whole concept and they really make sure your coloring experience is seamless. I just didn't love the color. It's not at all what I imagined. Maybe my hair needed more time to process, etc. but this shade of blonde only slightly diminished some brassy tones. Wish it would have done more.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathryn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Lisa C.
junio 10, 2018
Used to love it, now...
PUBLICADO POR:
Lisa C.
junio 10, 2018
I have been a faithful eSalon customer for years, but I’m considering moving on. This product redesign is to blame. I hate when companies can’t leave a good thing alone.
1. Too much unnecessary plastic is making the environmentalist in me twitch.
2. Redesign colors and fonts are bland and I can’t quickly tell products apart like I used too.
3. New developer bottle pinhole is too, too small. I have to adjust it myself with scissors which sometimes results in too much product being dispensed.
4. New color bottle has a wide mouth that you are trying to pour into a smaller developer bottle, making that precarious.
I just don’t understand why they took something so wonderful and made it worse.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan P.
junio 10, 2018
Waste of money
PUBLICADO POR:
Susan P.
junio 10, 2018
I had such high hopes. I always explain to the colourists my greys are difficult to cover. I’ve had many trips back and forth to the salon when the colour didn’t ‘take’. Unfortunately eSalon colour was one of those colours that didn’t do the job.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Suky C.
junio 10, 2018
Somewhat disappointed
PUBLICADO POR:
Suky C.
junio 10, 2018
I have been using this product for almost 8 months to a year. sadly, this does not cover my grays like it claims. I have emailed regarding "adjusting" the color for coverage. However, nothing has changed. I have tried their root cover up and that was a bigger disappointment. It made my hair look dirty, didn't cover and if i ran my fingers thru my hair the dye got all over my hands!!!! Eventually i would have dark spots all over my face, i was horrified being in public and eventually noticing the spray had flaked all over my face. i will give this product a little more time but I'm thinking if you have stubborn hair this may not be for you. I follow the instructions, and even leave it a little longer and as soon as i get out of the shower i can still see some grey!!! I am supper frustrated.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Katharine F.
junio 10, 2018
Colour was disappointing and faded very quickly
PUBLICADO POR:
Katharine F.
junio 10, 2018
My first colour was much darker than I had expected. I was not offered a refund or free second colour, despite their guarantee of this. The colour then faded within a week anyway and has left my hair a dull brown. I had more compliments on my hair colour after using a shop bought box dye and will be going back to that in future.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katharine - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Tammy B.
junio 9, 2018
Dark
PUBLICADO POR:
Tammy B.
junio 9, 2018
Came out darker than rest of my hair. Left a heavy residue on hair after many washes.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna J.
junio 9, 2018
Worst hair dye ever
PUBLICADO POR:
Anna J.
junio 9, 2018
When I selected my hair color shade I chose a shade of orange-red. I just dyed my hair and it is splotchy, waxy and ashy brown. This was the worst hair dye I have ever used. I can’t believe just how terrible my hair looks and feels. I will have to have it fixed professionally.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patricia G.
junio 8, 2018
Not the colour I wanted
PUBLICADO POR:
Patricia G.
junio 8, 2018
I wanted a brighter colour - more orangey, like in my profile picture. I got a very dark orange.
Also, my hair got too dry.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Laura W.
junio 8, 2018
Great color, but limited staying power
PUBLICADO POR:
Laura W.
junio 8, 2018
I just started with eSalon. I love the hair color. The instructions are great, and hints on the web site are very helpful. The only issue... this color is very diminished after a few hair washes. It is great the first day, but fades rapidly. I wash my hair about twice a week, not daily, so the fading is unexpected. If this could be improved, I would happily raise my rating.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Linda R.
junio 8, 2018
Hair color
PUBLICADO POR:
Linda R.
junio 8, 2018
I like the violet tint but it was to much for me, I’m thinking I just like the deeper red color
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Linda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
wanda H.
junio 8, 2018
Did not last
PUBLICADO POR:
wanda H.
junio 8, 2018
After about 6 weeks color lightened quite significantly. Hair is dark brown, now a week out til next shipment hair is more reds and blondes. And all grey very noticeable. Will try again with changes to see if better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kathy D
junio 8, 2018
Light ash brown or dark ash brown or darker blonde.
PUBLICADO POR:
Kathy D
junio 8, 2018
Not good coloring...didn't cover all my grey hair wasn't satisfied the first time.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
May C.
junio 7, 2018
Made my hair stiff like a broom brush
PUBLICADO POR:
May C.
junio 7, 2018
Used it and it didn't do what it was supposed to. Plus it made my hair really stiff and sticky. Feels like I put a whole tube of gel/bottle of hair spray on my hair. I will just stick to the German product I use (at least I know it does the job).
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
May - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lourdes L.
junio 7, 2018
Grays
PUBLICADO POR:
Lourdes L.
junio 7, 2018
It was a nice color, but it didn't cover a lot of my grays.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lourdes - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kathy A.
junio 7, 2018
Gray
PUBLICADO POR:
Kathy A.
junio 7, 2018
Didn't cover good enough,goldish still blending thru
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Melinda B.
junio 7, 2018
Loved the color
PUBLICADO POR:
Melinda B.
junio 7, 2018
Loved the color. However, it only lasted about a week. Color washed out almost immediately. Within three weeks there was no trace of the color left. Cancelled my future orders.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melinda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Tia A.
junio 7, 2018
Frizzy dry.
PUBLICADO POR:
Tia A.
junio 7, 2018
Scalp tingled, eyes watered during application. Color ended up a red orange especially in the sun. Hair is dry and frizzy. Disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley G.
junio 7, 2018
Sticky and greasy
PUBLICADO POR:
Ashley G.
junio 7, 2018
Last time I chose a different color and I didn't have any problems! I wanted a dark brown this time which the color turned out beautiful, but my hair feels like there is a thick film on it and it looks greasy like I haven't showered in days. It leaves sticky and oily residue on my hands and people kept asking me tonight at work if my hair was wet and it was really embarrassing. What can I do to fix this??
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - We’re sorry that you were unsatisfied with your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
PUBLICADO POR:
Elizabeth M.
junio 6, 2018
Gray coverage is medium
PUBLICADO POR:
Elizabeth M.
junio 6, 2018
I have grays around the hairline on my forehead and I have reviewed videos on website to ensure I’m coloring the right way and I have fallowed instructions and still can see grays same day I color my hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Crystal B.
junio 6, 2018
May 2018
PUBLICADO POR:
Crystal B.
junio 6, 2018
I'm not as happy with the product as I was when the package included two coloring steps. I'm new to this though, I first colored my hair at age 50 with your product so I really have nothing to compare it to. I also think that having 2 conditioning packets as an option in the kit may be a good idea. Thank you.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Chandnee N.
junio 6, 2018
the colour lasted 1 wash i would like to stop but not able to no direction
PUBLICADO POR:
Chandnee N.
junio 6, 2018
colour not suitable for me, please stop all future order
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chandnee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Holly M.
junio 6, 2018
Nice color
PUBLICADO POR:
Holly M.
junio 6, 2018
It's a nice color, but not as intense as I thought it would be. There isn't much of a difference and nobody seems to notice.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
charlotte E.
junio 5, 2018
Hair color
PUBLICADO POR:
charlotte E.
junio 5, 2018
I liked the color, did not cover the gray well, and I carefully followed the directions.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Charlotte - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
WENDY D.
junio 5, 2018
Not good
PUBLICADO POR:
WENDY D.
junio 5, 2018
My roots are much much lighter than the rest of my hair which looks like the color it was before. Not happy at all!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa Y.
junio 5, 2018
Color came out OK. The highlight kit was really a waste of time
PUBLICADO POR:
Lisa Y.
junio 5, 2018
The color came out OK. It seems to fade rather quickly. The highlighter kit was a waste of time as the highlights barely changed the color of my hair. I can't really even tell much of a difference. Too much money for the kit.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Amy N.
junio 4, 2018
Orange
PUBLICADO POR:
Amy N.
junio 4, 2018
This color still has too much red or brassy tones. My hair turns out more reddish than I like.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Karolina S.
junio 3, 2018
My colour seems to disappear within first week
PUBLICADO POR:
Karolina S.
junio 3, 2018
At first I loved my new colour and the application was really quick and easy,my roots and rest of hair blended lovely but after second wash in week and half the colour is almost gone. I was expecting much longer lasting reasult for permanent colour hair dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karolina - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Deborah G.
junio 3, 2018
Not happy with the color.
PUBLICADO POR:
Deborah G.
junio 3, 2018
The color was much too dark gray and did not color evenly. Further the color is very flat with no shine
whatsoever. I am very unhappy with the look. Truly this is the ugliest color result I have ever had and now can't wait for it to wash out.
This will be my last order.
Deborah Gard
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Tammie P.
junio 3, 2018
Not the color I expected
PUBLICADO POR:
Tammie P.
junio 3, 2018
I specifically asked for a new formula in the shade of WHITE ASH BLONDE. I received a shade close to the color of a pecan shell with an auburn tint.
My hair was somewhat gray and medium blonde. Now, it’s just awful. I’ve used this product before with ok results. But this time, it’s seriously disappointing. And NOT worth what I paid.
Please refund my money. I’m finished with your company. Too many chances and never good results.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rhea K.
junio 2, 2018
Quality control issue
PUBLICADO POR:
Rhea K.
junio 2, 2018
I have been a customer for several years. My April order was a disappointment. The redesign has shampoo and conditioner in identical packages which makes it hard for those who shower without glasses. In this order I got two conditioners and no shampoo. Likely because packaging is the same and the packer did not notice. The opening on the developer bottle was so small I had to stop and get a pin to enlarge it.
It was my intention to send these concerns via a contact us link but could not find one or any way to email customer service on the site. Thus, all can now see these issues.
Hopefully this was a one time issue.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rhea - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diana D.
junio 2, 2018
Good but doesn't last as long as a salon
PUBLICADO POR:
Diana D.
junio 2, 2018
The color was good, a true 4, but the color doesn't last as long as when I get my hair colored at the salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diana - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Kathleen C.
junio 1, 2018
Not enough
PUBLICADO POR:
Kathleen C.
junio 1, 2018
With long thick hair it is not enough product.
Lorell gives you more conditioner to last a few washes for less money and more dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberlee T.
junio 1, 2018
Total red stain not the color I chose
PUBLICADO POR:
Kimberlee T.
junio 1, 2018
I have red stain throughout my hair I asked for copper this is not copper I like natural looking hair colour and this is far from it not happy at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimberlee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Amada V.
mayo 31, 2018
STICKY DIRTY FEELING
PUBLICADO POR:
Amada V.
mayo 31, 2018
THE COLOR IS PERFECT BUT I HAVE WASHED AND RINSED OUT MY HAIR SEVERAL TIMES AFTER COLORING AND IT FEELS GREASY AND STICK. ARE THERE ANY SOLUTIONS TO GETTING RID OF THIS???
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amanda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carol C.
mayo 31, 2018
Didn’t work for me
PUBLICADO POR:
Carol C.
mayo 31, 2018
After reviewing my color choice with a consultant, we decided on dark blonde. It turned out light blond with an orangey cast. Now, just a few weeks later, it is significantly lighter. Looks terrible!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jill R.
mayo 31, 2018
something different
PUBLICADO POR:
Jill R.
mayo 31, 2018
I have been a happy customer for several years, but this color seemed different. First, I had asked for a little lighter, and it doesn't seem to be lighter at all (not a deal breaker) but the product seemed different. It was drippier than usual, but then when it was time to wash it out, it took forever! It just wouldn't wash out! I used the whole tube of shampoo supplied (usually just use half) and then I had to use my own shampoo and rewash again. I still feel a little sticky in one spot on my head. If it's going to be like this next time, I don't want to continue my membership.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jill - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cindy B.
mayo 31, 2018
Underwhelmed 1st experience
PUBLICADO POR:
Cindy B.
mayo 31, 2018
From the shipping notice that took at least seven days to actually be able to track it, to the fact that the color I received is absolutely nothing like what I expected, to the average quality of the results, I'm underwhelmed - especially for the price. I won't be returning and sadly wouldn't recommend this based on my experience.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nancy H.
mayo 31, 2018
Disappointed
PUBLICADO POR:
Nancy H.
mayo 31, 2018
First order was great, I was not happy with my last order, colored on 5/10 it is only 5/31 and greys are visible
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nancy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Linda M.
mayo 30, 2018
Hair colour
PUBLICADO POR:
Linda M.
mayo 30, 2018
Not so impressed this use. Didn’t cover roots and didn’t last very long
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Linda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Joyce H.
mayo 30, 2018
Highlights
PUBLICADO POR:
Joyce H.
mayo 30, 2018
I wanted a lighter base shade and they only sent enough for the roots. Now I have a lighter stripe at my root line. I did the highlights today. Barley noticible
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joyce - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jacqui B.
mayo 30, 2018
Slimy
PUBLICADO POR:
Jacqui B.
mayo 30, 2018
Slimy on my hair. Didn't cover gray still
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jacqui - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer K.
mayo 30, 2018
Still too Dark
PUBLICADO POR:
Jennifer K.
mayo 30, 2018
I Like the Product but the Color still isn't Right
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
tonya P.
mayo 30, 2018
Good just darker than the last time
PUBLICADO POR:
tonya P.
mayo 30, 2018
The color came out much darker this time. Not sure why.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tonya - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Meaghan R.
mayo 29, 2018
Not overly impressive
PUBLICADO POR:
Meaghan R.
mayo 29, 2018
I have waited over 2 years to dye my hair after over processing my hair..... I waited til all the old dyed hair grew out and cut it all off..... now with hair that hasn't been processed in years I thought I would give this a try and I wish I didnt. I have started getting greys hence why i decided to dye my hair again and the dye barely colored it... i have dark brown hair and dyed it "medium brown" it made all my greys a dirty blonde color so they are just as noticeable as before.... now I'm wishing I would of went with an Auburn since the brown is very flat..... I'd say save your money and go to sallys
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Meaghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marcella H.
mayo 29, 2018
Wrong color
PUBLICADO POR:
Marcella H.
mayo 29, 2018
The color was not the same as last time. I wasn't happy with it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marcella - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sherri B.
mayo 28, 2018
A small hiccup - no conditioner!
PUBLICADO POR:
Sherri B.
mayo 28, 2018
My most recent shipment contained two shampoos and no conditioner......not a great mistake when coloring your hair. The color is beautiful, but I’m not convinced it’s healthier than semi permanent color. The smell of ammonia is strong and I can only imagine the effect on my hair. I always see a healing sore at the top hair line where my gray is most prominent and this is the third time ive colored with the product....not a slam on the product, just my experience.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherri - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Helene K.
mayo 28, 2018
Custom Colour
PUBLICADO POR:
Helene K.
mayo 28, 2018
Loved the colour, it was perfect for about two weeks. Then it started to fade and now after four weeks I’ve had to use another product (box) to redo the job. Disappointed considering the cost.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helene - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Janice S.
mayo 28, 2018
Wrong color
PUBLICADO POR:
Janice S.
mayo 28, 2018
The color was supposed to be changed to be more of a red color. Once I used the new custom color, it turned out to be black
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janice - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sue M.
mayo 28, 2018
Cancel account
PUBLICADO POR:
Sue M.
mayo 28, 2018
Nothing to say when order colour that they are then sent - threw the last one away so wasted money. There is no contact nos to cancel account i do not want anymore so do not deduct my accout.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sue - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary R.
mayo 28, 2018
Nice even color
PUBLICADO POR:
Mary R.
mayo 28, 2018
Just a lot redder than anticipated...
Please not so much red next time!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We have reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Vicki V.
mayo 28, 2018
Not impressed
PUBLICADO POR:
Vicki V.
mayo 28, 2018
Color faded completely out within 2 week's. Now my hair is extra dry and splitting at the ends.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vicki - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Delka A.
mayo 27, 2018
Not impressed
PUBLICADO POR:
Delka A.
mayo 27, 2018
Color is okay
Leaves an annoying greasy residue that takes a few washes to completely go away.
More importantly... the color fades in the gray spots pretty quickly TWO WEEKS LATER!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Delka - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Debra H.
mayo 27, 2018
Unhappy
PUBLICADO POR:
Debra H.
mayo 27, 2018
I wanted a light golden blonde. Instead it's a dark redish blonde. Very unhappy. I will stick with my regular hair dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elizabeth M.
mayo 27, 2018
Not the colour I ordered
PUBLICADO POR:
Elizabeth M.
mayo 27, 2018
I ordered a copper tone, but my hair turned out dark dark brown. It’s not shinny and it doesn’t feel good. Likely going to have to pay the go to a real salon and get it stripped out and fixed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen A.
mayo 26, 2018
DIDNT LIKE PRODUCT
PUBLICADO POR:
Carmen A.
mayo 26, 2018
HAIR CAME OUT TO TO DARK
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Virginia R.
mayo 25, 2018
Terrible
PUBLICADO POR:
Virginia R.
mayo 25, 2018
Sucks too dark
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Virginia - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
PUBLICADO POR:
Katherine A.
mayo 25, 2018
I hate it
PUBLICADO POR:
Katherine A.
mayo 25, 2018
I’ve used the product 2 times. It leaves a heavy residue on my hair that takes 2 days to shampoo off. There is nothing extra great about the color either.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katherine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Catherine R.
mayo 25, 2018
Stinks to High Heaven
PUBLICADO POR:
Catherine R.
mayo 25, 2018
The smell of ammonia in this is insane. My first order came with 2 of everything and it wasn't enough to cover even half of my hair. When I first completed my profile I said I have very thick and very long hair. I definitely would not recommend.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Catherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elsie G.
mayo 25, 2018
Unsatisfied - Stop future shipments
PUBLICADO POR:
Elsie G.
mayo 25, 2018
I rec. my hair color on Thursday 5/24/18. The package had 2 conditioners, no shampoo and I cannot get the top off of the bottle with the color in it. I am returning this shipment and wish to opt out of any future shipments. This plan is not working for me. Sorry! Elsie Gainey
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elsie - We’re so sorry to hear that your most recent order arrived damaged. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Monica F.
mayo 25, 2018
This experience was not good
PUBLICADO POR:
Monica F.
mayo 25, 2018
I’ve colored my hair many times with esalon and loved it but for some reason this time has been the color from hell. My hair feels like a grease monkey that’s so sticky. I’ve washed my hair twice, once in the shower and after trying to blow dry the heavy mess, I washed it again in the sink. I wait for the water to run clear before putting condition in and why it feels like this, idk. I’ve never used the end shine color before that was given as a bonus, not sure if that’s the culprit!?! All I know is, I’m flying to Oregon tomorrow for my sons college graduation and my hair looks just awful!!! Not a happy camper right now. I guess I should of paid the $85 to have my stylist to color it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Monica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Sara M.
mayo 25, 2018
My hair was ORANGE
PUBLICADO POR:
Sara M.
mayo 25, 2018
had to see a professional for color removal. Office was closed so could not receive support from e salon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a orange tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Lore C.
mayo 24, 2018
Too orange
PUBLICADO POR:
Lore C.
mayo 24, 2018
Hello, I claerly specified in my original order that I needed to stay away from orangish shines I too frequently get from hair colors. And the shade you prepared was no exception, it was faaaar too orange for my complexion.
Nevertheless, the whites were well covered and the color actually ages very nicely.
please, make the new batch bluer or anything needed to avoid any orange shades!!!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lore - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more orange than expected. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Lindsay L.
mayo 24, 2018
way too dark, black
PUBLICADO POR:
Lindsay L.
mayo 24, 2018
I am frustrasted. My hair is dark brown, not black. Well, now is it black. I sent pictures along with selecting my natural color through the quiz. Dark brunette shades are not black. Please don't paint brunettes with a broad stroke of black dyes. Furthermore, this color has zero dimension.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lindsay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with us to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gillian L.
mayo 24, 2018
The Worst At Home Color
PUBLICADO POR:
Gillian L.
mayo 24, 2018
This was my second time "trying" your at-home coloring, and it turned out absolutely horrible!!! The color came out way too dark, and left this horrendous sticky/waxy residue on my hair that took forever to come off. This is not what I paid 18 dollars for! I am demanding my money back!!! And I will be once-and-for-all cancelling my membership!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of us to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura A.
mayo 24, 2018
Sticky hair
PUBLICADO POR:
Laura A.
mayo 24, 2018
I really liked this color it was easy to apply but when it came to finding out the color it made my hair look and feel sticky and waxy. I've never used a hair color that made my hair feel this way. It took multiple washings to get the coating off my hair. I will not be getting another color from esalon.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Beth
mayo 23, 2018
no gray coverage
PUBLICADO POR:
Beth
mayo 23, 2018
The color was a bit dark and it did not cover my gray hair. I had to go out and get a touch up kit for my gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Kelley H.
mayo 23, 2018
Color was way too dark
PUBLICADO POR:
Kelley H.
mayo 23, 2018
The color was too dark and I would have to buy more product to get the color I wanted. I was told without buying that product I can't go lighter. I had my hair lightened by a professional and he said this is not true. I asked 4 more hair stylist and all of them said hair can be lightened with dye.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Morghan T.
mayo 23, 2018
Not the experience I’d hoped for.
PUBLICADO POR:
Morghan T.
mayo 23, 2018
I was sent a preview of my color shortly after ordering and it was. NOT what I hoped for and I immediately reached out to try and change it. The first response I got was simply suggesting I do a strand test. No offer to halt production and discuss my concerns or even compassion for my situation considering this is my HAIR and not a pair of shoes. By the time customer service responded to my second request for help, the box had already been shipped. I was (and still am) frustrated because other reviews talked about how personal the process was, but it didn’t work that way for me. I tried the strand test but the color didn’t take, so I went for the full application. I had two bottles- 1 roots, 1 ends. What I wanted was to match my current deep red color (which I was VERY clear about and added a photo as suggested). What I ended up with was a muddy brown with limited gray coverage. I hope other people have a better experience than I did. But for now, I’ll stick with the box that actually turns my hair the color I want it to be, including covering my gray.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Morghan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maximira C.
mayo 23, 2018
Dreadful experience
PUBLICADO POR:
Maximira C.
mayo 23, 2018
If I could give 0 stars, I would have.
After all the advertisements I expecting a fantastic color. In summary:
The color is way too dark
Not even near red enough
It did not cover my greys
The color does not have shine
The product is too liquid, which makes the application a struggle
It has so much amonia I almost passed out with the smell
It damaged my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maximira - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy M.
mayo 22, 2018
color not right
PUBLICADO POR:
Kathy M.
mayo 22, 2018
I was so extremely disappointed in my results. The color I asked for was "lighter rather than dark". I even sent a picture. My hair is so dark, auburn I guess. Not what I wanted. The coverage is good but still does not make me happy. I don't know how to fix it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Wiam L.
mayo 21, 2018
I don't recommend.
PUBLICADO POR:
Wiam L.
mayo 21, 2018
I received the product and I was so excited to use it. The packaging was cute However the finishing results weren't as cute.. I wanted an ashy brown and ended up with a brown. A reddish brown .. I'm so disappointed I had to go to a hairdresser to fix it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Wiam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Orla R.
mayo 21, 2018
Not enough colour
PUBLICADO POR:
Orla R.
mayo 21, 2018
Have used this a few times the first time it came with enough colour to do my whole head but the last few times there hasn’t even been enough for my roots never mind
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Orla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan P.
mayo 21, 2018
Didn't listen to my feedback
PUBLICADO POR:
Susan P.
mayo 21, 2018
I let my colorist know that my gray wasn't being covered well to blend with the rest of my hair. Nothing about the process was changed, just a bottle of color for the ends was sent. This definitely did not solve the problem of my gray being lighter than the rest of my hair. Pretty bummed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Cindy G.
mayo 21, 2018
Not quite
PUBLICADO POR:
Cindy G.
mayo 21, 2018
I carefully chose colors, what my hair is naturally, it's current color, and what I wanted it to be.
The product was easy to use. But, when I was done, my hair was the same color as it was when I started. Very dissppointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer D.
mayo 20, 2018
Meh
PUBLICADO POR:
Jennifer D.
mayo 20, 2018
Color was nice but didn't touch any of the few grays that I have
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
LaTonya T.
mayo 20, 2018
Not Red Enough
PUBLICADO POR:
LaTonya T.
mayo 20, 2018
My hair turned out to be more brown and orange-red. I wanted it to be more purple auburn red. I have requested a change in the chemistry of the color and also bought a purple tint which I hope will help.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
LaTonya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lee T.
mayo 20, 2018
Collateral damage
PUBLICADO POR:
Lee T.
mayo 20, 2018
My coarse hair felt damaged after use & I will not reorder. A second Order was sent way before the 9 weeks between coloring I indicated on the Questionnaire & I won’t be using it . I’d like a full refund -
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Melissa H.
mayo 20, 2018
Cancel my account
PUBLICADO POR:
Melissa H.
mayo 20, 2018
I didn’t realize this is an automatic shipment. I hated the hair color it was like Ronald McDonald red and then I got more of it not realizing I signed up for life. Please cancel my account. I hate your product. There was no permanent cancel under my account.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
jill U.
mayo 19, 2018
No better than drug store
PUBLICADO POR:
jill U.
mayo 19, 2018
My hair was still patchy colored...I noticed zero benefit from drug store... Faded just as quickly and my hair was still dried out
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Sharon H.
mayo 19, 2018
Great Gray Coverage
PUBLICADO POR:
Sharon H.
mayo 19, 2018
This is the best gray coverage I have every seen. However, while the color looks great for about 2 weeks, week 3 it lifts to an ugly redish brown. My roots are the exact color that has been mixed for me, and I don't need to color every 3-4 weeks. The lift, or wash out, of color is just as bad as other store bought color. It make me want to color more frequently. Not sold on this yet.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Shilo R.
mayo 19, 2018
Definitely wrong!!!
PUBLICADO POR:
Shilo R.
mayo 19, 2018
All my hairs the same color, grey is showing threw, and my hair is now a reddish color not medium blonde
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shilo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tara M.
mayo 19, 2018
Kit is poorly put together
PUBLICADO POR:
Tara M.
mayo 19, 2018
I usually have no problems with my eSalon kits. This time, it was obviously not quality checked. There were two conditioners instead of shampoo and the lid of the color container is so tight I cannot get it off. I spent 10 minutes trying to unscrew it and finally gave up. I can’t color my hair because I can’t get the product open!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Barbara S.
mayo 18, 2018
Lasting Color
PUBLICADO POR:
Barbara S.
mayo 18, 2018
Disappointed in the color lasting only a couple of weeks. 3 shampoos
And the color had diminished
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Barbara - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Diane V.
mayo 18, 2018
No real colorist. just hype
PUBLICADO POR:
Diane V.
mayo 18, 2018
Didn't review my photos or adjust my order...long story. Rip off. Now I spent $200 bucks on salon. And, yes, I did a strand test. But, my porous hair (in my original comments--) sucked it down in different places. There was ash in the color--I said I wanted to avoid ash...Green, black, dry and brittle hair. Get a box color. Better. You can get better help from box color sites than here. I emailed and called and no one called me back.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patty H.
mayo 18, 2018
Color to dark
PUBLICADO POR:
Patty H.
mayo 18, 2018
I'm not happy with the color it too dark. I usually go couple shaded lighter. Is there anything I can do to fix it?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patty - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Ashley C.
mayo 17, 2018
Difficult for vibrant red heads
PUBLICADO POR:
Ashley C.
mayo 17, 2018
The color you sent me is too blonde again. I don’t want blonde/orange roots - I just want the root color to look more like the vibrant red you sent me for my ends in my very first box. Also I have WAY too much hair for 1 bottle. The refresh bottle that I receive each month says it should refresh my roots and my ends, that’s a joke. The color on my ends fades so fast that getting one bottle every 4 weeks for just the roots is just not going to work for me. Maybe this isn’t the right product for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Judith S.
mayo 17, 2018
Dye too runny.
PUBLICADO POR:
Judith S.
mayo 17, 2018
Made such a mess of my bathroom. The dye is too thin and runny. The brush supplied in kit is inadequate, it spotted black dye all over myself and bathroom. Please do not send any more.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Meghan K.
mayo 17, 2018
Damaged box
PUBLICADO POR:
Meghan K.
mayo 17, 2018
Unfortunately, i was supposed to receive a touch up box last month; however, it never came. I just received my second box, and it came damaged with the hair colour leaking and getting all over the other products. First time this has happened, but still disappointed..
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Meghan - We never like to hear that our customers are unhappy with their service, which is why we have a Color Happiness Guarantee! We have reached out to you via email to find a remedy for this issue. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Melissa D.
mayo 17, 2018
Hair color Too red
PUBLICADO POR:
Melissa D.
mayo 17, 2018
The hair color I got was way too red. I picked a copper brown. Not happy with it. The red is not even a pretty color red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eve. C
mayo 16, 2018
Wouldn't recommend
PUBLICADO POR:
Eve. C
mayo 16, 2018
Color took over a month to come in the mail and the color wasn't what I ordered.. Never covered grey at all. I didn't ask for another order and looks like they are sending one anyway.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Eve - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth G.
mayo 16, 2018
My hair is 2 different colors
PUBLICADO POR:
Elizabeth G.
mayo 16, 2018
I have tried this at home a couple times- my roots and top of my head come out a strawberry blond and the rest is a very light blonde which is what I want my top to be. I’m going to a professional to get it fixed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Madelaine M.
mayo 15, 2018
Ok dye
PUBLICADO POR:
Madelaine M.
mayo 15, 2018
Dye started rinsing out, even though I followed the instructions. Does look better then store bought at first, then after a week, it starts washing out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Madelaine - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
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