I have ALOT of greys and ALOT of hair. there wasn't enough color for my entire amount of hair so the bottom half of my hair doesn't have color in some parts. And my greys are gold wile my hair is brown. it doesnt look so good. but I do love the brown tone.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Reynannette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria
agosto 10, 2018
Messy
PUBLICADO POR:
Maria
agosto 10, 2018
Seemed like a lotta mess (in my new white bathroom!) and wasted product.
The color was darker than I expected but I guess that's hard to get right the first time. Can be tweaked. I'm just not sure if it's worth tweaking for all the cleanup.
Plus: my hair feels very soft and silky.
Minor minus: Don't like the new packaging/ design and whole "kit" aspect. Seems a little cheap tweenage, like a feminine product starter kit. I'd prefer something more high-end looking. Elegant colors (or just black and white), elegant type fonts.
Final minus: Shampoo and conditioner packets very hard to open in shower. Maybe I got a couple of duds. ?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Alice B.
agosto 10, 2018
Roots
PUBLICADO POR:
Alice B.
agosto 10, 2018
The color was natural however the gray is already coming back in my roots
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Ronda R.
agosto 10, 2018
Epic fail
PUBLICADO POR:
Ronda R.
agosto 10, 2018
The coloring went fine. Then I used the highlight kit - I will never do that again. I do not like the color after highlighting.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ronda - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ida W.
agosto 10, 2018
Not quite there
PUBLICADO POR:
Ida W.
agosto 10, 2018
the color was a more red than what I expecting.. Also was light too. Was wanting it to be closer to natural hair color...
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ida - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Julie B.
agosto 10, 2018
Not even worth 1 star!
PUBLICADO POR:
Julie B.
agosto 10, 2018
Oh my goodness! My hair is falling out in handfuls! The other handful is like paste.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Selina M.
agosto 9, 2018
Not good
PUBLICADO POR:
Selina M.
agosto 9, 2018
Just as bad as last time, hard to apply and made my hair very dry and brittle.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Selina - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
DONNA M.
agosto 9, 2018
DISAPOINTED
PUBLICADO POR:
DONNA M.
agosto 9, 2018
COVERED GRAY FOR ONE WEEK
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Donna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Nicola D.
agosto 9, 2018
Washed straight out
PUBLICADO POR:
Nicola D.
agosto 9, 2018
I've been dying my hair for 11 years, followed instructions to the letter. Dye didn't take at all, by the next day my hair returned to its previous colour
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicola - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Carrie M.
agosto 9, 2018
Grey Coverage
PUBLICADO POR:
Carrie M.
agosto 9, 2018
I was excited at 1st but less than a week later my Grey's were exposed again. I can't seem to find any product that works.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Claire P.
agosto 8, 2018
Not great
PUBLICADO POR:
Claire P.
agosto 8, 2018
Sticky and hard to wash out. Didn’t colour greys for long. Colour didn’t stay true. They all seem to go a dark orange after a couple of washes.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
janine G.
agosto 8, 2018
Hair color - color revamped
PUBLICADO POR:
janine G.
agosto 8, 2018
I received a new color with new instructions to follow, in July. I was out of town so just used it a week ago. Unlike the first application/order, the grey coverage at my roots this time is already fading! I'm really disappointed bc the first batch did so well. I'm bummed. Even though the new blended color was slightly lighter, I didn't expect that to affect the grey coverage. I had already cancelled my recurring account bc I am moving and not sure of my new location, but I'm glad I did BC I'm not feeling like this is the best approach.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
LISA G.
agosto 8, 2018
new color
PUBLICADO POR:
LISA G.
agosto 8, 2018
the new, slightly more golden dark brown was nice at first. however just 2 washes later, there are reddish, almost brassy tones,and 1/2 inch of white roots....the color is coming off. Are there any suggestions?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Bernie
agosto 7, 2018
Too much red
PUBLICADO POR:
Bernie
agosto 7, 2018
I'm looking for more Brown and golden highlights not red
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bernie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Goldilocks
agosto 7, 2018
Irritated Scalp
PUBLICADO POR:
Goldilocks
agosto 7, 2018
I have colored my hair with L’Oreal and ColorSilk in previous years without a problem, but I decided to give E-Salon a try. The first few times it seemed ok, but the last time I used this hair color (11/2017), it irritated my scalp to the point that it itched for at least a month. Then my hair began thinning. E-Salon didn’t have any apology or reason for my problem with their hair color. I went to the doctor who gave me no solutions except to avoid this brand of hair color. Well, it is now August of 2018, and I have lost 2/3 of my hair; it is so thin that I am going to start wearing wigs.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Goldilocks - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Kimberly S.
agosto 7, 2018
total face washout
PUBLICADO POR:
Kimberly S.
agosto 7, 2018
I liked the darkness of the first color and had requested a "little more red". I didn't request that it be "a little more red but lighter". I hate the color!!
I like dark, chestnut brown-this was not it.
Product is a nice product but this color is a total washout for my complexion.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim C.
agosto 6, 2018
Best Hair Colour
PUBLICADO POR:
Kim C.
agosto 6, 2018
Love this product and I have been using it for a while. I'll admit I did go back to a store brand (ever so briefly) and quickly switched back to ESalon as it was far superior than the drugstore box. On a bit of a branding petty note... the old style and labels were way more appealing. This new style isn't. Sadly branding/packaging has a huge effect on a buyer. When I have told people of this product it's interesting as some that started buying love it. (and it was back with the fun trendy looking fonts etc) The new look, it's hard to convince people it truly is good. It looks cheap and out dated. Bring back the fun fonts and update it looks. It is so cheap looking now. I get my order and I'll admit, now I just cringe a little. I feel like I just opened a box of my grandmothers products from decades ago.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim G
agosto 6, 2018
Need adjustments
PUBLICADO POR:
Kim G
agosto 6, 2018
I did not use the color kit I purchased from you because I think it will be too bright. Please see my updated pics. Bare in mind in these new pics my hair was colored with a Semi-permanent no peroxide and no ammonia so it probably won’t last very long.
This color is a combination of 3 different bottles
- Level 2 red/violet base
- Level 4 red/orange base
- Natural Black
I would like also to have more dimensions of Gold/Wine
(Recall my hair is 95% gray)
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
maxine M.
agosto 6, 2018
Too dark
PUBLICADO POR:
maxine M.
agosto 6, 2018
I ordered dark brown but the color that my hair turned out was almost black. Usually when I buy hair color that is dark brown it turns out like a chocolate color but this is super dark.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maxine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
michelle F.
agosto 6, 2018
Wrong color
PUBLICADO POR:
michelle F.
agosto 6, 2018
My first and second hair color kit was very dark, so I never actually used them.(I had been trying to contact eSalon by email with no appropriate answers.) I wound up calling, explained the situation and my kit was readjusted. I did use this kit, however, it was still too dark. I'm hoping that my next kit will be my actual color.🙏
Although, I have not received a proper color kit yet, I do believe that customer service tried to help me with my issues.(On the phone only, I had no help through emails. )
I do hope that eSalon can adjust/adapt/fix the correspondence and acuracy while using email/chats.
Ty
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lillian D.
agosto 6, 2018
Did not like it
PUBLICADO POR:
Lillian D.
agosto 6, 2018
It was a little too dark for my skin complexion i dont like this color my hair felt teally dry when i rinsed it out
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Debbie W.
agosto 6, 2018
Want to cancel now
PUBLICADO POR:
Debbie W.
agosto 6, 2018
The fumes alone are painful to apply... the color did not cover up my grey and the shamoo/conditioner is like a cheap motel. Canceling now.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kim R.
agosto 5, 2018
Product did not cover my grays
PUBLICADO POR:
Kim R.
agosto 5, 2018
Product did not cover my grays
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Leslie S.
agosto 3, 2018
Love the new color but...
PUBLICADO POR:
Leslie S.
agosto 3, 2018
I love the new color and it looks great, but the gray coverage didn’t work very well.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Leslie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Janice S.
agosto 3, 2018
Did not like
PUBLICADO POR:
Janice S.
agosto 3, 2018
Did not look like a natural red .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Katherine S.
agosto 2, 2018
Too Dark
PUBLICADO POR:
Katherine S.
agosto 2, 2018
I tried a dark blonde copper ash. In the pictures it looked really light and shiny. I followed the directions and it turned out very dark. It looks like I'm a brunette with a copper tint instead of a dark copper ash blond. It doesn't look bad, I'm just disappointed it didn't look like the photo they advertised. I will definitely be canceling my subscription.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Deborah C.
agosto 2, 2018
Better but not Great
PUBLICADO POR:
Deborah C.
agosto 2, 2018
The new custom color is closer to the cwhat I was hoping to match but it is not covering the grey as well as I had hoped. It is also not lasting as well as the Redken salon color I have had in the past, getting brassy, people have been asking me when I changed my hair to 'auburn'.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deborah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Cheryl H.
agosto 2, 2018
i miss the red tones.
PUBLICADO POR:
Cheryl H.
agosto 2, 2018
it's a fairly dark brown
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shirley C.
agosto 2, 2018
The color is different
PUBLICADO POR:
Shirley C.
agosto 2, 2018
Ever since I used this color, my hair is like straw after I take a shower. Instead of the red highlights that I am used to, it is more of a golden highlight. My hair doesn’t style the way it used to. It is flat and dry.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shirley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa S.
agosto 1, 2018
Don’t like
PUBLICADO POR:
Melissa S.
agosto 1, 2018
Not covering gray and not enough red
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melissa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica F.
julio 31, 2018
Waxy build up
PUBLICADO POR:
Jessica F.
julio 31, 2018
The color is gorgeous! But a thick, waxy build up was left right at my scalp. This did not happen the first time I used this brand. Not for sure if the formula was different, but the build up is still slightly there. I even used a comb in the shower to help get it out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Massoumeh R.
julio 30, 2018
Third time fail
PUBLICADO POR:
Massoumeh R.
julio 30, 2018
The first 2 times I used this I was REALLY happy. Best Home colour ever. However on the third go the colour has not come out even like before. As with the other applications I used exactly as directed. This time the colour was far too dark on my roots and dint colour the rest at all really
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Massoumeh - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michele G.
julio 30, 2018
Too dark- almost black
PUBLICADO POR:
Michele G.
julio 30, 2018
My custom
Color was entirely too dark. My hair is pretty close to being black now and it was supposed to be a coppery brown.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jaye D.
julio 29, 2018
Very disappointed
PUBLICADO POR:
Jaye D.
julio 29, 2018
I followed all of the instructions, even included a picture with my order. I was going for a brighter color. My hair is now dark brown, almost black. I don’t know what I am going to do.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Jaye - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carmen W.
julio 29, 2018
really poor grey coverage
PUBLICADO POR:
Carmen W.
julio 29, 2018
very dissapointing!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Carmen - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will work to adjust your formula for better gray coverage. Your updated formula and new instructions will ship with the next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Danielle L.
julio 28, 2018
Disappointed in delivery
PUBLICADO POR:
Danielle L.
julio 28, 2018
My bottle of developer leaked all over the package and it had very little left in the bottle. I still tried to dye my hair but I am upset as this is the first time this had ever happened with your company and I have always received excellent customer service. The seal was even stuck on the bottle and bottle leaked everywhere when I used it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Danielle - Thank you for your feedback. We apologize for the disappointing experience you had with the order that you received. We're always looking to improve our service and products, and truly value everything our clients say. Please look for an email from us with more details. We hope to continue providing you with our service.
PUBLICADO POR:
Jennifer F.
julio 28, 2018
Dark roots, ashy ends
PUBLICADO POR:
Jennifer F.
julio 28, 2018
The title of the review sums it up. I'll need to go to a salon to have this fixed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Shirley D.
julio 28, 2018
Don't Let Them Change Your Color!!!
PUBLICADO POR:
Shirley D.
julio 28, 2018
I am so disappointed in this company. I had to re-dye my hair after I got my very first color. The color quiz asked for a picture, so I attached one. The "personal colorist" said that a slight change would look better with my skin tone. My skin color and tone is pasty white with rosacea. I have been the color red that was chosen before and it actually works well. IF this company is ever used again, there would NEVER be a picture sent to make sure that no one ever "adjusts" your hair color. My hair turned into a dark brown color was darker than my hair has been my whole life. My older sister started coloring my hair when I was 13. No matter what color we colored it, the color always came out some version of red because that is how much natural red I had in my hair. So, when I started to go grey at 20, I gave up and just started coloring it in shades of red. I have recently moved to a very expensive part of the country and can no longer afford to go to a beauty school (who always did wonderful work), so I now am going to have to go back to coloring at home. It will just never be with eSalon.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Shirley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Robin H.
julio 27, 2018
Color
PUBLICADO POR:
Robin H.
julio 27, 2018
It was much darker than a normal level 6 it brought my hair to a level five
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Robin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Eniko F.
julio 27, 2018
Color much darker than expected
PUBLICADO POR:
Eniko F.
julio 27, 2018
I like the feel of my hair after coloring. It also has a nice shine. However, the color is several shades darker than what I expected (and what was shown when I selected the color). I have very short hair, so touching up the roots means getting the color pretty much everywhere. I was also using a different color before (L'Oreal 74C). I wonder if that impacted how the new color developed on my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Eniko - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lauren D.
julio 27, 2018
Messed up color
PUBLICADO POR:
Lauren D.
julio 27, 2018
I'm unsure if there was a misunderstanding in the labs and I got the wrong color or what. However I was supposed to get a Ash brown with a pearl hue, my hair is so dark in color it's almost black. My hair was a medium/ light brown with a sort of blonde golden balayage throughout. I'm not even sure how this happened, I read the instructions in entirety twice before starting, and then again during application. I went as far as to use a timer to make sure I applied, and that I left everything on correctly for times. I'm going to have to have this color stripped from my hair now.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Lauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals.
PUBLICADO POR:
Hope M.
julio 26, 2018
Terrible service
PUBLICADO POR:
Hope M.
julio 26, 2018
I have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Hope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Christine S.
julio 26, 2018
Not happy
PUBLICADO POR:
Christine S.
julio 26, 2018
Not happy with color or product. Keep trying to cancel
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kristy D.
julio 26, 2018
Too Dark
PUBLICADO POR:
Kristy D.
julio 26, 2018
I have previously requested a lighter color because once processed the original color was too dark; the lighter color I received last time was better however this time it was too dark again. I am not sure if I received the original color this time instead of the lighter color from last time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Edel C.
julio 26, 2018
color too dark
PUBLICADO POR:
Edel C.
julio 26, 2018
color too dark will go for lighter next time.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Edel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Carissa J.
julio 26, 2018
Very Disappointed
PUBLICADO POR:
Carissa J.
julio 26, 2018
I was so excited to try this experience, I was very open as I have dyed my hair for many years. I thought this was going to be a different experience...and it was.
First, I loved the packaging. It was feminine and made me feel like I was really going to be treating myself to a great hair coloring experience.
The smell of the hair dye is overwhelmingly strong. I had to go outside at one point as it was difficult to breathe. Keep in mind I was in a large bathroom, door open and the ventilation was on. My eyes watered so badly at one point I had to have my husband get me a cool wet washcloth and guide me outside!
Once the color was washed out and the hair was dry...My hair was very much two different colors!!! I lighter orangish-burgundy color at the roots and a very dark burgundy on the length on my hair.
Two weeks later the color is almost washed out on the length portion of my hair.
I am very disappointed,.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Carissa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sheila P.
julio 25, 2018
Product changed!
PUBLICADO POR:
Sheila P.
julio 25, 2018
When the box changed, so did the product. I have been using eSalon for a long time and have done the process the same way many times and had excellent results and many positive comments about my color. However, the last two shipments since the box change have been waxy, smelly, brassy, and left my hair feeling course. It may look better, but the product isn't.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Sheila - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amanda
julio 25, 2018
More difficult to use than other coloring systems
PUBLICADO POR:
Amanda
julio 25, 2018
I was very excited to get a more customized color at home. The color I received turned out way more red as well as darker than the color I saw and chose on the website. The application was similar to other systems I have used at home, but when it came to rinsing out the color and finishing up- it was a nightmare. I initially took my time in rinsing out the color after seeing numerous reviews complaining about the sticky, waxy residue and the suggestions to make sure to get all the color out of the hair. I spent about 3 times as long rinsing out my hair as I normally would for any other color and I STILL ended up with that awful residue. I ended up having to re-wash my hair twice to get it to be manageable and I still feel a sticky stiffness in my hair. My hair ended up looking way more frizzy and dull than with other color systems as well. The smell of the color while rinsing it out was AWFUL! It was even hard to breathe it was so strong. I am not sure I would go through the process again even if it was the most perfect color in the world. I made an appointment with my normal hairdresser this morning to have her try and fix the color and remove the rest of the residue that I can't get out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eden C.
julio 25, 2018
Loved the color
PUBLICADO POR:
Eden C.
julio 25, 2018
I really liked the color but it faded out so quickly. My hair is currently the same as it was before I even dyed it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Eden - We truly appreciate your feedback. We are thrilled that you liked the color, but we apologize that you experienced fading. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rosi L.
julio 25, 2018
Not For Me
PUBLICADO POR:
Rosi L.
julio 25, 2018
I think it's a good product for short hair or shoulder length hair but NOT long hair. I had a terrible time trying to dye my hair. I don't recommended for long hair unless you're ready for a catastrophe! Washing, cleaning, re-washing.....too much time consuming!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Rosi - Thank you for your feedback. We apologize for you had a hard time coloring your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Nadine B.
julio 24, 2018
Burning scalp
PUBLICADO POR:
Nadine B.
julio 24, 2018
This colour really burnt my scalp, I had to wash it off after two minutes.
Other colours had been fine
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Nadine - We truly appreciate your feedback and we are terribly sorry about your experience with our color. Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please be on the lookout from an email from us. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharon L.
julio 24, 2018
My color
PUBLICADO POR:
Sharon L.
julio 24, 2018
I love the color but I just got it so I went need any for 4 mos
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Sharon - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maria R.
julio 23, 2018
Color
PUBLICADO POR:
Maria R.
julio 23, 2018
After first wash my grays show up not happy
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Maria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Karol Z.
julio 23, 2018
Grey coverage
PUBLICADO POR:
Karol Z.
julio 23, 2018
The color on my grey only lasted a couple days wasn't what I had expected and I left it on for the amount of time directed and followed all directions. Am not very pleased 😏
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Karol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
patricia F.
julio 22, 2018
I wanted more golden to go lighter like a bronze instead I got a very dark brown
PUBLICADO POR:
patricia F.
julio 22, 2018
The color was soft with a nice sheen just wrong , not what I asked for. I also received a new kit already and I stated I only color every quarter at most...3 times per year at best. Please cancel any more kits...I will use this next kit in late Oct early Nov and than re order for 2019
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
janet B.
julio 22, 2018
Not what I asked for
PUBLICADO POR:
janet B.
julio 22, 2018
I was lead to believe this was a service that understood the subtleties of your hair colouring requirements
I have just used my first delivery of hair colour and am very disappointed
I asked for a mid brown non red colour . I sent photos and a detailed description of what I wanted which was an in between 4and 5with no red and now have a very dark reddish brown !!!
How come ?.... I thought this was a bespoke hair colouring service
I could have got this colour from any old packet from the supermarket
I feel ripped off
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Janet -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Chrissie C.
julio 22, 2018
I'm done
PUBLICADO POR:
Chrissie C.
julio 22, 2018
So this is the 4th time I have had a different color with only one time changing in the second order after talking to consultant why is it different everytime. And not once the color I want. I can mess up my own hair for $9
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Chrissie - Thank you for your feedback. We apologize for the disappointing experience you had with the amount of color changes. We're always looking to improve our service and products, and truly value everything our clients say. Please look out for an email from us with more details regarding the resolution. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Maryna C.
julio 21, 2018
It has changed
PUBLICADO POR:
Maryna C.
julio 21, 2018
I think something changed in the formula recently. I have been using the color for about a year and I feel like the color is now more difficult to apply because it won't wash off well after coloring, even after 2-3 rounds of shampooing. I can get rid of the hair feeling and looking sticky and dirty only after a couple of days which bothers me. The color still covers well and all, but these first two days after refreshing it are not nice.
5 de 5 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Maryna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
albert B.
julio 21, 2018
I ordered blonde im now this horrible shade of grey
PUBLICADO POR:
albert B.
julio 21, 2018
my color was adjusted to get rid of the red and now i went from lt blonde to grey drab.. Im highly disappointed and want to return the box that just came .. and get a refund for my previous order as its NOT what i ordered. not even close now I have to redo my hair entirely..
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Albert - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Karri P.
julio 21, 2018
What happened???
PUBLICADO POR:
Karri P.
julio 21, 2018
My naturally light to medium brown turned JET BLACK after I touched up my roots. I even sent in pics of me with my natural hair color. Do not order!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Karri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LAURA S.
julio 21, 2018
Stain Guard Reduced
PUBLICADO POR:
LAURA S.
julio 21, 2018
I am very sad that the quantity in the Stain Guard packet is reduced in size. I really depend on this to protect my sensitive skin. Now there is not enough to do the job well.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Laura - Although the we have not reduced the size of the stain guard packettes, we're truly sorry that you are dissatisfied. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate your feedback. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maria G.
julio 21, 2018
Stubborn grey hair
PUBLICADO POR:
Maria G.
julio 21, 2018
Loved the color! But greys along hair line started showing just as fast as store bought..two weeks and I could of touched up the roots...
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Maria - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can increase the grey coverage in you color formula. Your next order will include an updated formula and new instructions!
PUBLICADO POR:
Lisa C.
julio 20, 2018
Did not cover my gray as much as previous
PUBLICADO POR:
Lisa C.
julio 20, 2018
The color was ok. I like a little more vivid color. This color seems drab and did not cover my gray as well as previous color. That color was too dark but colored the gray. It does not seem to have any dimension in the color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Terri P.
julio 20, 2018
Did Not Get What ai Requested
PUBLICADO POR:
Terri P.
julio 20, 2018
I sent a message to eSalon weeks before my order shipped asking for the addition of more red to my color. I got a response saying my message had been received almost at immediately. The note from the colorist said “Adjusted tone” in my shipment. I’d requested the tone adjustment on the prior color. So nothing was changed . Very disappointed as I’m going on an important vacation tomorrow and my hair looks exactly the same. :(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sharon L.
julio 20, 2018
Missing order
PUBLICADO POR:
Sharon L.
julio 20, 2018
Impossible to review as STILL NOT RECEIVED!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sharon - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that you have not received your order. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. Keep an eye on your inbox for more details.
PUBLICADO POR:
Addison W.
julio 20, 2018
Same
PUBLICADO POR:
Addison W.
julio 20, 2018
Was not what I was expecting very similar to my now hair color
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
.
Respuesta de nuestros expertos
Addison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your color. We truly appreciate your feedback.
PUBLICADO POR:
Tianna M.
julio 19, 2018
Leaves my hair gummy and stiff
PUBLICADO POR:
Tianna M.
julio 19, 2018
I was not happy both times I’ve tried this. Left my hair feeling extremely damaged. I want to cry.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Valinda M.
julio 18, 2018
Red
PUBLICADO POR:
Valinda M.
julio 18, 2018
This time the color brought out more red highlights which I don't want.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Valinda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
sandy S.
julio 18, 2018
Harsh on hair
PUBLICADO POR:
sandy S.
julio 18, 2018
The color is ok and definitely colors grays better and longer than store bought dye. My issue is the conditioner. It doesn't work well at all. My hair feels very brittle afterward. I had to purchase a box of Revlon from a discount store to get the conditioner. That worked better. The dye will dry your hair out so that after conditioner needs to be much better and more of it.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Alexandra C.
julio 18, 2018
Faded quickly
PUBLICADO POR:
Alexandra C.
julio 18, 2018
This formula wasn’t as long lasting as previous colors I’ve used. The color faded out to an orange in some sections after only a few washes
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alexandra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Amanda L.
julio 18, 2018
color
PUBLICADO POR:
Amanda L.
julio 18, 2018
color wasnt what I wanted.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Amanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Jean C.
julio 18, 2018
Not happy
PUBLICADO POR:
Jean C.
julio 18, 2018
Unfortunately it didn't cover totally. I think my next order I shouldn't be charged
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria S.
julio 17, 2018
Terrible for my hair
PUBLICADO POR:
Maria S.
julio 17, 2018
Color itself was good but it left my hair extremely dry and unmanageable.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Christina C.
julio 17, 2018
Need to change
PUBLICADO POR:
Christina C.
julio 17, 2018
I will give this a try one more time. I found that my grays came in within 2 wks and the red that was added really showed on my roots so for my next color, maybe no red
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Josie C.
julio 17, 2018
I love your product
PUBLICADO POR:
Josie C.
julio 17, 2018
I Love you’re product but I’d still like a little lighter shade.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Josie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
evan A.
julio 17, 2018
It frys your hair
PUBLICADO POR:
evan A.
julio 17, 2018
My hair was a tangled mess after using this product the first time and then my ends were fried. I did not realize the company would just keep sending me more of the dye. I did not want it. The second time I tried it, it covered all my gray (which is a tiny amount) and I used KLORANE conditioner for color treated hair. Much better results that lasted until the fine hairs on the side of my hairline grew out. So I ordered it again. This time it didn't cover any of my gray. I did everything exactly as the instructions said to do. I used the eSalon shampoo and conditioner, I timed how long I left the dye on. I am never ordering from this joke of a company again. Considering I paid $25 for the dye kit and another at least $5 for shipping-- I could have gone to my stylist for about $10 more and had her cover my gray. This is a total rip off and I'm sure I will not receive any kind of refund.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Evan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
.
julio 16, 2018
Color was totally wrong
PUBLICADO POR:
.
julio 16, 2018
Color was supposed to be a Bright Auburn and was actually a medium brown with no real red or copper tone in it. I've had my hair professionally colored and home-colored for years- I would have been much better off buying a box at the drugstore. No one looked at the provided pictures or tried to customize; all emails are form letters.
Their "solution" is to tell you to wait at least three weeks to re-color and use buy color oops or clarifiying shampoo to try to get the wrong color out. Note that their guarantee will only get you a new ( hopefully right- but I can't trust that) box in 3-4 weeks or a refund of the $10 paid ( not shipping or other items).
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patrise D.
julio 16, 2018
Did not cover my grays
PUBLICADO POR:
Patrise D.
julio 16, 2018
This special color made by professionals did not cover my gray hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacky M.
julio 15, 2018
My hair.
PUBLICADO POR:
Jacky M.
julio 15, 2018
Lovely colour but just doesn't last in my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chemonne O.
julio 15, 2018
Flat colour, faded in less than a week
PUBLICADO POR:
Chemonne O.
julio 15, 2018
The colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Chemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
tessa K.
julio 15, 2018
Color didn't cover ombre
PUBLICADO POR:
tessa K.
julio 15, 2018
I received a second bottle for my ends to cover ombre but it didn't work :-(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tessa - e’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gin S.
julio 15, 2018
Never received
PUBLICADO POR:
Gin S.
julio 15, 2018
I was billed $25 but never received the product
I'm very unhappy about that
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gin - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kristy T.
julio 15, 2018
My color is WAYYY Off from what I ordered!
PUBLICADO POR:
Kristy T.
julio 15, 2018
The product was very nice and well presented when I opened. The application of the color was very simple and not complicated at all, the smell also wasn’t as bad as I thought. Everything was going super as I was ringing out dye my hair felt still in great condition, but the thing that really made everything pointless to me was when I saw my color in the mirror. The color I ordered was a dark BROWN with warm undertones to it, but the color I seen in the mirror was no where near the color I ordered it was almost completely BLACK with the slightest red tint that only visble in the sun if you really look. I am completely pissed by this considering that I had good expectations for this product. Yeah my hair is still in good condition but the whole point of esalon is to help give you the color you want not something that’s COMPLETELY DIFFERENT! Overall this was not a good experience for me as a first time esalon customer.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deborah Rose C.
julio 14, 2018
DON'T BUY I'M SCARED FOR LIFE!
PUBLICADO POR:
Deborah Rose C.
julio 14, 2018
It would not wash out, took several attempts. Left my hair dry and damaged., it also turned my hair black with red tint. This is not my colour or the colour I ordered. Plus it burns your skin!!
IT BURNED MY SKIN. I AM NOW SCARED FOR LIFE,
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
April L.
julio 14, 2018
Not the color i order
PUBLICADO POR:
April L.
julio 14, 2018
I am so disappointed!! I ordered lightest Blonde the color came out a gray blonde I look 10 years older, really looks terrible i already had light Blonde hair but my roots were grown out. Dont want this anymore i look much older now!!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
April - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Laura L.
julio 13, 2018
No worthted faded colour just in couple weeks
PUBLICADO POR:
Laura L.
julio 13, 2018
Hi in the biginning when I finish colouring my her I was so happy now .........
I don't know what to say I was wrong about product from esalon I was colour my hair with eSalon on 22/6/2018 and now I add my results after couple weeks on 13/7/2018 is disaster my colour is Faded I'm almost back to blonde again after couple washes and I use special shampoo to protect colour but is no working at all to be honest I never going order again from here just waist of money .. so desipoited..
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kathryn C.
julio 13, 2018
Was not at all what i asked for
PUBLICADO POR:
Kathryn C.
julio 13, 2018
Ive tried esalon 3 times over the years and the colour never comes out remotely like it should (my 7.4 requested ended up a 6.65 at best)
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathryn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Abby C.
julio 13, 2018
not enough gray coverage
PUBLICADO POR:
Abby C.
julio 13, 2018
I tried this product a couple of times and still not enough gray coverage
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Abby - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Erica H.
julio 13, 2018
Could not get the color I wanted
PUBLICADO POR:
Erica H.
julio 13, 2018
The service is great with the shipping and auto-renewal, however if you have a specific color in mind you will most likely not get it. I have grays and am only 26, my hair also grows incredibly fast, so touching up my hair can be expensive at the salon. I wanted to try eSalon to help financially, however it changed my original hair color completely. I had medium brown hair to start with and when I did my first color with eSalon it came out really dark (to be somewhat expected)... I knew it would lighten with washes. However, my hair started to have a red tint to it. It would get more orange on the ends as time went on. I use a salon brand sulfate-free shampoo as well. The next two orders I requested a better mixture to combat the redness. My second order did nothing to help my redness and also did not cover any gray. When I asked for adjustments for my third order, I received the same color combination as my first order. Just an endless cycle, and now I have a red tint to my hair that is incredibly hard to get rid of.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Erica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kaelyn H.
julio 13, 2018
DESTROYED MY HAIR
PUBLICADO POR:
Kaelyn H.
julio 13, 2018
I used this for the first time, and it completely ruined my hair! It's left an OILY FILM that I CANNOT get off, I've even tried washing it with baking soda! Would NOT recommed! I've fried the ends of my hair before, so I know it isn't fried, but it feels and looks disgusting and takes forever to dry. I can literally scrape crap off of my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kaelyn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer D.
julio 12, 2018
Disappointed in product name and packaging changes
PUBLICADO POR:
Jennifer D.
julio 12, 2018
I'm disappointed in product name changes and packaging. I need to order more Love Unconditionally, but don't know which product to purchase. Please go back to previous product names and packaging.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Antonia H.
julio 12, 2018
Brown with orange disaster
PUBLICADO POR:
Antonia H.
julio 12, 2018
I sent in a picture for proper color matching. I wrote notes detailing the light blonde I wanted. I referred to a specific esalon employee by name to further indicate the light color blonde I wanted. I was already light blonde except for the roots. I have been using color in my hair for 30 years. I followed the instructions exactly and the color I ended up with is a mouse brown with orange highlights. I'm HORRIFIED! It will cost me between $180 and $250 to get it color corrected and highlighted. Can't believe I fell for the marketing and ruined my hair. NOT WORTH THE RISK!!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Antonia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
EMILIA N.
julio 11, 2018
I don' t like the colour is too red.
PUBLICADO POR:
EMILIA N.
julio 11, 2018
I don' t like the color is too red.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Emilia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Corrine L.
julio 11, 2018
Loved color
PUBLICADO POR:
Corrine L.
julio 11, 2018
Color was beautiful but product too strong on my hair and scalp. Never used 2 boxes I rec'd because it was nasty on my scalp and took 5months for hair to get back to healthy..
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Corrine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lys L.
julio 10, 2018
ZERO STARS
PUBLICADO POR:
Lys L.
julio 10, 2018
I've colored with eSalon twice and both times it had to be fixed - not 'I don't like the color' fixed, it's "my roots don't match the rest of my hair" fixed. I would think after the first time, they'd keep a record of what I got, what I liked. Apparently not, because after last time, I'm thinking it's a slam dunk. Just refreshed the same color we did last time - NOOOOOO! I get drk brown when my hair is red. Then I get a form letter about how to start over,,,, yeah, thanks a lot. NOT!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lys - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessie K.
julio 10, 2018
Not enough red
PUBLICADO POR:
Jessie K.
julio 10, 2018
Needs more red
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Casedra E.
julio 10, 2018
Color did not match
PUBLICADO POR:
Casedra E.
julio 10, 2018
I will not be ordering again, my first purchase did not turn out correct and the process to be fixed took far too long! I will forever be a Sally's girl and do my own hair.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Casedra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Roz T.
julio 10, 2018
Conditions well
PUBLICADO POR:
Roz T.
julio 10, 2018
Left my hair in lovely condition but was far too dark, had to go to hairdressers to get it coloured lighter
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Roz - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Stella N.
julio 9, 2018
Very faint color
PUBLICADO POR:
Stella N.
julio 9, 2018
Not as expected,very faint ,expected it to turn much brighter like in models hair
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Stella - Thank you for reaching out! We are sorry to hear that your color formulation did not come out as bright as you expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jenni B.
julio 9, 2018
MY HAIR IS BLACK!!!!
PUBLICADO POR:
Jenni B.
julio 9, 2018
My hair is not red mahogany...it's BLACK! It's horrible!!!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jenni - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar tu experiencia en el sitio web y los servicios que podemos ofrecerte.
Gestiona las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la “venta” de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad conductual en contextos cruzados y (c) el procesamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad selectiva (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra de Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Este sitio web utiliza cookies y tecnologías similares para operar nuestro sitio web y nuestros servicios, optimizar el sitio web, monitorear las sesiones, mejorar tu experiencia y para propósitos de marketing. Estas tecnologías pueden supervisar tu uso del sitio web y compartir esa información con terceros, incluso con fines analíticos, de redes sociales y publicitarios. Para más información, incluida la relativa a la conservación de datos, consulta los avisos de privacidad que figuran a continuación. Haz clic en «Configuración de cookies» para rechazar determinadas cookies publicitarias. Al acceder al sitio web o utilizarlo, aceptas el uso de cookies para recopilar y compartir tu información, así como nuestras Condiciones de uso (incluidas los condiciones de arbitraje y renuncia de clase), la Política de privacidad y (para los residentes en California) el Aviso de privacidad para California.
