Update: Third try. This color is better than Walmarts colors but it STILL turned out pinkish. I didn't even do it this time, my husband did.
I originally wrote what is below. I have gave this a second chance (my hair used to grow slowly but due to supplements is is growing much faster). This second time my hair turned out just plain wrong, at the roots. It was embarrassing and I probably won't be giving it a second chance since I feel like the color care team acted like I was stupid and told me (basically) I must have swapped the bottles. I wasn't asking for anything except that the color be formulated different. I have been let down and I am very saddened since my first experience was just amazing.
I have went to several different hair salon over the years, trying to get the perfect color. I have even bought at home hair color and tried it myself. Even when I went to salons the hair stylist always ended up turning my hair pink or a different color than I had originally planned on getting by talking me into something else. I have naturally strawberry blondish hair and I just simply want it a little bit redder. I honestly didn't have high hopes for this and I was beyond impressed!! My hair came out EXACTLY as I wanted it! The esalon team matched a color perfectly just from my notes and photos. I don't think I will ever go anywhere else to get my hair color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
SnTW
septiembre 16, 2018
The product is nice BUT adjusting it just wasnt right for me
PUBLICADO POR:
SnTW
septiembre 16, 2018
The product is a good quality although a bit pricey. Coming autoship was very handy. But getting adjustments done was poor. Seems once you put color on your hair, that is it. You cant adjust it lighter, only darker according to what I was told. I know my salon has lightened my hair so it cant be impossible but they cant do it here (?). I stopped shipments and am going back to my salon. Getting it right to my satisfaction was my priority.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
SnTW - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We can adjust the color slightly lighter at your roots without developing hot roots and aim to maintain an even-toned, natural-looking result. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Joyce K.
septiembre 16, 2018
Not impressed at all
PUBLICADO POR:
Joyce K.
septiembre 16, 2018
You keep sending me the same color. I have told you a few times that it's too dark and PURPLE.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joyce - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mary A.
septiembre 16, 2018
Worst products I've ever tried
PUBLICADO POR:
Mary A.
septiembre 16, 2018
When I started putting this on my scalp began burning bad. I washed my hair out immediately and threw away the product. I will not ever order this again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Marissa W.
septiembre 16, 2018
It didn't work.
PUBLICADO POR:
Marissa W.
septiembre 16, 2018
I followed all the instructions and it just didn't see a difference. I was realy having high hopes with all the great review but for me it didn't do anything.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Nita P.
septiembre 16, 2018
Past color
PUBLICADO POR:
Nita P.
septiembre 16, 2018
I have been happy with my present color but I am getting more gray or I should say white. I would like to lighten the color a little more so that when my hair grows out the gray blends in better. Actually my natural color is white not gray. I get lazy about keeping it colored all the time so there are times when it will grow out about about 2 - 2 1/2 inches. When I use the eSalon the color stays in longer. Right now it has grown out about 2 1/2 inches so I will probably need 2 bottles.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nita - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Chris A.
septiembre 15, 2018
???I don't get it???2nd bad go at this hair coloring business.
PUBLICADO POR:
Chris A.
septiembre 15, 2018
Hi Everybody!
Well I did the color formulation Esalon sent me and i did it correctly. The 1st bottle (root application) The second bottle (ends gloss application) The 3rd ( all over with the leftover color in the shower for several minutes) It still did not do anything at all! If anything, the top of of my hair...the roots came out a teeny, tiny, weeny bit 🍓. But you can barely, if any at all, see this. Actually, i still look pretty light blonde. No change WHATSOEVER!
The rest of my hair ( the ends application esalon suggested I do?) Nope. Nothing. It didn't come out 🍓 at all!. There is no change at all! If anything, I'm going to call it a day and give up on trying to get that perfect color, because it just isn't working out for me.
Thanks for trying super hard, Esalon, as you have on getting it just right. I know that you really, really did. I just believe i would have to be there for you guys to know exactly what color and how to do it by looking right at my hair. It just isn't working out and a lot of it has to do with the damage i already had done to my hair prior.
Thanks for trying though.
The color was actually looking quite dark while on my hair after after applying it not even 5 minutes into the wait. (I was even worried it would come out too dark) Dark!
However, it washed right out after rinsing.
Miss Stephanos A. ,(My Colorist), hit it "Dead On" when it came to the shade I had desired! I'll give her that!!! Kudos!
I had chosen a Dark Blonde Neutral as my color, but i felt that it was just a tad too dark, with the medium blonde being a little too light. But it came out ashy with a really green tinge! I don't understand what has happened twice in a row, but I'm positive it's my already damaged hair thats causing this.
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PUBLICADO POR:
SalGal
septiembre 13, 2018
Ugh! Mousey hair!
PUBLICADO POR:
SalGal
septiembre 13, 2018
Unfortunately, I didn’t get what I first ordered, which was a light ash blonde. Instead I got sent a medium ash, it now looks like my original mousy colour that I’ve been dyeing for years to get rid of it! I did get an apology and a refund, which is good of them! So I’m washing my hair like mad, trying to lessen the mousy colour and it has gone a shade lighter, but not anywhere near my preferred blonde!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
SalGal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
danielle H.
septiembre 12, 2018
usually good product but this time my hair is way to orange especially the roots
PUBLICADO POR:
danielle H.
septiembre 12, 2018
I have been getting the product for some time. However this is the second time it has come out orange especially the roots. last month it was perfect color but dry added the shine this time but made me too copper looking.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Danielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tami
septiembre 4, 2018
Worst Color Ever
PUBLICADO POR:
Tami
septiembre 4, 2018
Absolutely the worst experience I have had with eSalon...and the last!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tami - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cheryll S.
septiembre 4, 2018
ok color
PUBLICADO POR:
Cheryll S.
septiembre 4, 2018
My hair was not as shiny as before when I colored it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryll - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sara L.
septiembre 4, 2018
Normally excellent
PUBLICADO POR:
Sara L.
septiembre 4, 2018
However, the last time my hair came out darker than usual and I have written to ask for explanation/advice but not received any reply despite sending the message again some time ago.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
lareds R.
septiembre 3, 2018
Wax!
PUBLICADO POR:
lareds R.
septiembre 3, 2018
I started noticing that after washing off the color the product leaves behind a super sticky substance which doesn’t wash away with 2 shampoos . It wasn’t like that before. The old formula was super and was leaving hair soft. This formula sucks and your suggestion to wash with soda and shampoo is ridiculous. I have also noticed that the hair doesn’t look as healthy anymore after this product. Super mad that I was wasting my money on something that did nothing but damage. Not coming back until that sticky thing is removed from color. Please cancel my account as I am unable to figur that in your site.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lareds - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Cindy O.
septiembre 3, 2018
Not the color requested
PUBLICADO POR:
Cindy O.
septiembre 3, 2018
I was really disappointed with the color I got. It was not the color I had hoped for. I am not sure if I want to reorder.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Shanna S.
septiembre 3, 2018
Color didn’t take to ends
PUBLICADO POR:
Shanna S.
septiembre 3, 2018
The color at my roots is great but my ends are not the same color and are now rather drab looking....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Shanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Brittany J.
septiembre 2, 2018
Nice product but hard to wash out
PUBLICADO POR:
Brittany J.
septiembre 2, 2018
Love the packing and contents. Directions are clear, you’re given two sets of gloves (game changer), shampoo, conditioner, dye preventer for your skin and a remover for mistakes on the skin. The price is good and it produces a nice color. However, the color is almost impossible to wash out. It even turns slick and almost stuck to your hair in the shower. I have to use the entire shampoo and then my own shampoo. Seems like it’s not worth the dye job I just did having to wash my hair four times afterwards. If you don’t get it all out, your hair looks greasy. Shouldn’t be that hard.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brittany - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rita J.
septiembre 2, 2018
A little more gold next order please
PUBLICADO POR:
Rita J.
septiembre 2, 2018
A little more gold please
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Bethany D.
septiembre 2, 2018
It’s not love.
PUBLICADO POR:
Bethany D.
septiembre 2, 2018
I really want to love this product. The packaging is amazing. I’m a sucker for detail and there was no detail lost here. The personalization had me so excited! My final product wasn’t any better (or worse) than drugstore color, but more expensive ...even with the ends bottle thrown in. Less expensive than salon, yes... but my color really is just “meh”. Should I try something bold, a new hue? Give it another shot? I’m not sure it’s worth the money.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bethany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
debra W.
septiembre 2, 2018
Check and double check your order
PUBLICADO POR:
debra W.
septiembre 2, 2018
Because I didn't check what was in my order and just saw that it came it, a wrong formula was made and when I put it in my hair - a great surprise - NOT MY COLOR.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
june E.
septiembre 1, 2018
Colour reveiw
PUBLICADO POR:
june E.
septiembre 1, 2018
The solution just does not take to my hair quite disappointed in it really from June
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
June - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
rosemary S.
septiembre 1, 2018
rubbish
PUBLICADO POR:
rosemary S.
septiembre 1, 2018
I used the coulor it did not do anything to the coulor I have also I have had to wash my hair 4 times as it would not come out and was all greasy I would rather use box coulor at leaset I no they work and don't have to wash my hair loads afterwards so I do not recommend and if I could would send back
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rosemary - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lori S.
septiembre 1, 2018
My hair color came out brownish red.
PUBLICADO POR:
Lori S.
septiembre 1, 2018
My natural color is brown with blonde highlights. My first color application came out brown with coppery red roots. It was a complete and obvious color difference. I did not like the color. I am changing my color option and hope it will restore my natural hair color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Katie I.
septiembre 1, 2018
Would not recommend
PUBLICADO POR:
Katie I.
septiembre 1, 2018
If I could give them a zero I would. I got a color not even remotely close to what I asked for. So, instead of saving money because I can't afford to have my dream red hair I took a chance on this brand. The reviews were great so I thought nothing could go wrong. I had blonde hair wanting to go copper red and I got a medium toned BROWN. THE EXACT COLOR I DID NOT WANT. My hair looks like poop and completely unnatural on me. So now, I have to go get it professionally corrected and who knows how much that will cost me. So, no I would not recommend this company.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole L.
agosto 31, 2018
Little change on black hair
PUBLICADO POR:
Nicole L.
agosto 31, 2018
Hi I received my coloring kit yesterday. I applied black color on the regrowth 15 minutes then the other gold effect color on my lengths 10 minutes. I had difficulty doing the second sentence I do not really see any difference. Next time, I'll ask my hairdresser to do it for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Helen T.
agosto 31, 2018
Need to change color
PUBLICADO POR:
Helen T.
agosto 31, 2018
My previous order was too dark for my hair. I requested change.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Helen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
JoAnne R.
agosto 30, 2018
Disappointing results
PUBLICADO POR:
JoAnne R.
agosto 30, 2018
Poor gray coverage. Color did not blend so I had three different noticeable shades. The roots looked the same as they did prior to color. Too orange.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
JoAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Laura P.
agosto 30, 2018
Harsh
PUBLICADO POR:
Laura P.
agosto 30, 2018
To harsh on my hair. I won't be ordering again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle A.
agosto 30, 2018
I ordered a warm blonde/light brown color, put it in and was so disappointed
PUBLICADO POR:
Michelle A.
agosto 30, 2018
Not a happy camper my hair color isnt what i wanted.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Annette B.
agosto 30, 2018
COLOR
PUBLICADO POR:
Annette B.
agosto 30, 2018
The dark blond that was ordered, turned out to be a heavy red brown. CANCEL MY SUBSCRIPTION PLEASE.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Annette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Monika M.
agosto 30, 2018
Amount of liquid
PUBLICADO POR:
Monika M.
agosto 30, 2018
Bottel size is small, liquid not enough for all hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Monika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer M.
agosto 30, 2018
Extraordinarily displeased with the colors
PUBLICADO POR:
Jennifer M.
agosto 30, 2018
My hair is usually colored to an Auburn that is red in the sun and light reddish brown in any other light. The root dye I was sent is about 70% medium brown and 30% red/mahogany. The ends color was 100%mixed mahogany/red. My natural color is a dark Ash blonde/super light Ash brown. As a result my hair looks like I have several inches of root showing and red ends. And not the ombre kind. I will be going to get my old color tomorrow and redying in a few days. My roots were the part needing red and the ends needed evening to the reddish brown. I even considered doing the logical way but hoped the stylists knew what they were doing. Extremely dissatisfied. Perks were that it rinsed out easily and there was plenty for my long hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Pamela J.
agosto 30, 2018
Very unhappy
PUBLICADO POR:
Pamela J.
agosto 30, 2018
Not blonde, not platinum....just a flat dull gray. Going to have to go to my hairdresser to fix.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
PUBLICADO POR:
Vicky V.
agosto 29, 2018
grey hair
PUBLICADO POR:
Vicky V.
agosto 29, 2018
well like every other item to colour my hair the grey hair along the side temple even though I kept the colour on for 40 mins like asked didn't work...the grey are back and not sure if I will reorder. I liked the colour but thought it would work on those greys but it didn't.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vicky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Suzette L.
agosto 29, 2018
Still not what I want
PUBLICADO POR:
Suzette L.
agosto 29, 2018
Too dark!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Suzette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Gabriella L.
agosto 29, 2018
I still have grays!!
PUBLICADO POR:
Gabriella L.
agosto 29, 2018
Went in yesterday to the Hollywood eSalon. Angelynn was friendly and applied Light Brown custom color to my roots + emulsion to the rest. The setting time was 30 minutes. After I was washed and blow dried I noticed one hair that seemed like it was still gray. Since Angelynn had to leave before my appointment was complete, the other girl working there finished me up and said that maybe the setting time should have been longer. Okay its only one gray hair...I figured I could live with it....until...I got out into the sunlight!! There they were shining bright and gray in the sunlight...a whole group of gray strands around the front part of my hair!!! I truly was disappointed to see so many grays were still there. My parking validation was up so I didn't have time to go back in and show the colorist. I would upload a pic of all the grays that are still in my hair if I could. Least to say, I am not 100% satisfied. Hope eSalon reads this review and tries to correct this experience because I really did want this to work out. Sincerely, Disappointed in Hollywood.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gabriella - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Genevieve D.
agosto 29, 2018
Wrong Color; Didn't make a difference
PUBLICADO POR:
Genevieve D.
agosto 29, 2018
I followed the instructions almost exactly as described but left it in like 5 minutes longer because it didn't do much for my strand test. Luckily I don't hate the result (which is just slight purply undertones, and my tiny bits of ombre left over are the same shade as the rest of my head). But, I was expecting red/copper, not brown with a bit of purple. Will not be ordering again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Genevieve - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Unhappy ex customer
agosto 29, 2018
Worst customer service
PUBLICADO POR:
Unhappy ex customer
agosto 29, 2018
I have tried to adjust my color two times and both times I’ve had the worst luck of speaking to reps that are very unfriendly and I end up canceling the service. I have a friend that tried ordering for the first time and the representative was very unfriendly. He wouldn’t listen to what she wanted just like the reps that I’ve had the unpleasant experience of talking to. They’re very unfriendly and obnoxious.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mayra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee and a color expert will be reaching out shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
April J.
agosto 29, 2018
Wanted Violet
PUBLICADO POR:
April J.
agosto 29, 2018
The color I got had no sign of purple at all.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
April - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
HOLLI G.
agosto 28, 2018
Did not last
PUBLICADO POR:
HOLLI G.
agosto 28, 2018
It looked good for about 2 weeks then the color completely faded away into a golden brown instead of the red wow I was hoping for. I expected more out of the product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Holli - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Maria A.
agosto 28, 2018
Color didn't work
PUBLICADO POR:
Maria A.
agosto 28, 2018
The color didn't stay, roots were showing in matter of days (4-5 days)
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
MaryBeth A.
agosto 28, 2018
Colored the gray, but just okay
PUBLICADO POR:
MaryBeth A.
agosto 28, 2018
This is the third time I used eSalon. My hair does not hold color, so I can’t just color the roots. I really need all over color each time. And I’m not excited about this color. It’s better than it was, but doesn’t go with my pale complexion.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
MaryBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
DIANE S.
agosto 28, 2018
the color was too light. maybe it should have some auburn in it. what do you t
PUBLICADO POR:
DIANE S.
agosto 28, 2018
let me know what you think but before you mail the next color i need it to be darker.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Ellen W.
agosto 27, 2018
didn't last as long
PUBLICADO POR:
Ellen W.
agosto 27, 2018
I was initially really excited about how the color turned out but just a week later I started to see gray hairs again.... a little disappointed that it was that fast...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ellen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Elizabeth D.
agosto 27, 2018
Medium ash brown
PUBLICADO POR:
Elizabeth D.
agosto 27, 2018
The products were easy to use and the application was fine, since this was my first time using eSalon I was expecting to get a medium ash brown color. I got a deep chocolate like color, not much ash and my roots pulled red big time so I'm not pleased with that. A pro about the kit would be the color covered all of my blonde really well! The outcome was not what I necessarily wanted, over all I will probably try again just with a different color variation!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Clare T.
agosto 27, 2018
Not the colour I wanted
PUBLICADO POR:
Clare T.
agosto 27, 2018
So disappointed. Chose a cool blonde colour very close to my natural colour, specified no orange tones, and basically ended up gingery blonde. Now faded to pale orange on top. Never again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Clare - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jamie R.
agosto 26, 2018
Not listening to the changes I requested
PUBLICADO POR:
Jamie R.
agosto 26, 2018
I really would appreciate if the hair consultant would listen to the changes I would like to make. As each time I keep getting my colour it is more and more red which is not what I want.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jamie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Henrietta H.
agosto 26, 2018
I should not have changed the color doesn't cover my gray well ...
PUBLICADO POR:
Henrietta H.
agosto 26, 2018
I was wrong please go back to original color....
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Henrietta - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary G.
agosto 23, 2018
straw for hair
PUBLICADO POR:
Mary G.
agosto 23, 2018
My hair goes down to my waist. After using esalon my hair was like straw. I waited for 3 days to wash my hair and when I did, the color started to come out. Most of the color was out of my hair by the 3rd week. Store bought color lasted longer and made my hair softer than before I used it. This color is not good for my hair at all. I do not want anymore. I would like to cancel any further shipments. I will not recommend this to anyone.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margaret H.
agosto 23, 2018
Downgrading review to 2 stars
PUBLICADO POR:
Margaret H.
agosto 23, 2018
My color is too dark and eSalon is changing it for the next shipment. They say that what they provided shouldn’t have made my ends darker. Well they are and now I guess other than getting clatifying shampoo there is nothing I can do about it. I guess I can go get highlights but the whole point of this was to move away from expensive salon visits. I’m pretty disappointed that even after speaking to eSalon on the phone they have nothing they can do.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Margaret - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pamela K.
agosto 22, 2018
Terrible
PUBLICADO POR:
Pamela K.
agosto 22, 2018
Made my roots a very unattractive orange/brassy color. Now have to go somewhere to fix the mess eSalon made of my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle M.
agosto 22, 2018
Hair color
PUBLICADO POR:
Michelle M.
agosto 22, 2018
This is my third time using my custom color, for some reason it was a little darker than before. It did cover my grays wonderfully , and I do like it a lot, but just a little darker than I would have liked this time. I'm not really sure why this happened . It should be the same as past ones, shouldn't it?
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
M Rev
agosto 22, 2018
I thought I'd be really happy with your product but unexpectedly disappointed!
PUBLICADO POR:
M Rev
agosto 22, 2018
Hi, I've not been at all happy with the colour, it's kind of brown not red, flat, not tonal, it does not cover the grey very well, the dye is extremely chemically, the chemical fumes about take your eyes out and I couldn't breath, never experienced that with any other dyes and it was quite frightening. Thought maybe it was me not shaking it long enough the first time, but the same second try and I shook it plenty. And I don't like the plastic moulded packaging you use inside the box to encapsulate the bottles, this should have cardboard and the totally unnecessary square plastic slip you put the instructions inside. They don't need to be inside anything, they are of good enough quality paper and you certainly should not be using additional plastic! What are you thinking! It's costing you more and so bad for the environment. You have a moral responsibility as a business to safeguard the environment! I hope you remove these two items from your packaging. I think I'd like to cancel my order, I get better results with a £5 Nice and Easy 8WR Golden Auburn. Please can you ring and advise how I do that. Thanks
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
M - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Si Ling E.
agosto 22, 2018
Gentle on scalp but no gray coverage
PUBLICADO POR:
Si Ling E.
agosto 22, 2018
I liked the personalization, the instructions and everything that came with the kit was excelent. The color was what I wanted at least in the bottle. The first issue that I had was the strong smell of the ammonia or whatever chemicals the formula had, it was very difficult to breath and to keep my eyes open during application however, it ended up being not as damaging for my sensitive scalp which was a good thing and very important for me. The second issue is that it did not work at all to cover the few gray hairs I have. Although they are just a few the stand out against my dark hair and the product did not cover them.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
SI - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Charlotte S.
agosto 21, 2018
Too hard to rinse out
PUBLICADO POR:
Charlotte S.
agosto 21, 2018
I have had three sets of dye from eSalon now, and they have all been disappointing. I wanted a dark brown with purple. No matter how much they increased the amount of purple, it wasn't noticeable in my hair, so I just had very dark brown hair.
I bought the brush and clips, and followed the instructions to the letter. When I came to rinse the dye out, a solid gel-like patch formed over my scalo and would not budge. I ended up shampooing several times before my hot water ran out and I had to give up.
The colour did not last on my hair. I got perhaps 6 washes out of it before all the dark colour had washed out and my hair was back to my normal medium brown again.
After reading other reviews I was so excited about giving this company a go, but the whole thing has been a disappointment.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Charlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Mary C.
agosto 21, 2018
Despite Specific Information on my hair color turned out red
PUBLICADO POR:
Mary C.
agosto 21, 2018
I made a point of being very clear that my hair pulled red at the slightest bit of warmth added to hair color. Despite this information and asking for an Ash my hair turned orange/red after coloring. I plan to ask for a full refund. I will have to spend double what I would have at my salon to have a corrective color done to fix this mistake. The whole point was to avoid spending tons of cash at the salon. Lesson learned!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer S.
agosto 21, 2018
Not much change
PUBLICADO POR:
Jennifer S.
agosto 21, 2018
It was ok. I wanted something different. Not quite was I was looking for, and not much of a change from the color I've already been getting.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Tina S.
agosto 21, 2018
Has the formula changed?
PUBLICADO POR:
Tina S.
agosto 21, 2018
I just colored my roots last night and after 2 thorough shampoos, my hair is a greasy mess. I followed all instructions and rubbed the color so that it would rinse out easier. The formula, after being mixed, seemed oilier than the past formulations. I like how the color turned out but am wondering if the formulation changed somehow? My hair is very curly and normally dry, but it looks like I poured olive oil all over my head. Not sure if I want to wash my hair 4 or 5 times every time I color with your product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amber D.
agosto 20, 2018
Greasy
PUBLICADO POR:
Amber D.
agosto 20, 2018
I read the reviews stating that this product is greasy but tried it anyway. It burned my eyes and nose even in ventilation. My hair now has a film and is gross. I am highly disappointed and got better results from Walmart off the shelf color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Courtney D.
agosto 20, 2018
Dissappionted
PUBLICADO POR:
Courtney D.
agosto 20, 2018
I was so excited to receive this box in the mail, and when it arrived I was elated to start! Unfortunately I had to wait a few days before I could dye it. I finally got to it last night and I followed all of the instructions to a T. I was so excited to see the final color of my hair finally back to brown, but dark brown this time. I eagerly got through the dying process and rinsed everything out exactly the way the instructions said to do it. I started to blow dry my hair..... It's purple. Literally purple. I am so disappointed. I was really looking forward to a more natural color which is why I was dying it brown from red in the first place.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynn M.
agosto 20, 2018
I am not happy.
PUBLICADO POR:
Lynn M.
agosto 20, 2018
I have developed sores on my head which I believe were aggravated by your product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lynn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Rebecca T.
agosto 20, 2018
WAY TOO DARK
PUBLICADO POR:
Rebecca T.
agosto 20, 2018
I liked the overall content - there was more color for my longer hair, but the color got soooo dark. I don't wish to use it again. Plus - I don't recall seeing any info on an auto-reorder when I tried it or I would not have.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica L.
agosto 20, 2018
The packaging and product seems to be cheaply made now
PUBLICADO POR:
Jessica L.
agosto 20, 2018
The packaging and product seems to be cheaply made now. I've been using you guys for awhile now, and noticed that my last order in May was different. The packaging is different and looks cheap. In the color comes a stain shield vaseline. This was different this time and didn't work, I had color stained on my face and forehead and have never experienced that with you guys before. Also, I felt like the color came out different even though I have been using the same color many times in a row on my roots only. The amount of product you get also decreased, especially with the shampoo and conditioner. If you were trying to save money, it shows, and not in a good way. Overall, I delayed reordering because of how the experience changed. I'm hoping this upcoming order is different, and if it is not I will be changing companies.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
PUBLICADO POR:
J K.
agosto 20, 2018
Disappointing
PUBLICADO POR:
J K.
agosto 20, 2018
My hair stylist was out of town and I saw all these positive reviews about ESalon...so decided to give it a try. Ok...so my color arrived with one bottle staining the bottle and packaging...for me not a big deal...I had to use the hair color in an emergency where I had to attend the funeral of a close family member... turned my hair black...again for me not such a big deal...I took a chance with ESalon....the 1 star rating is that I emailed ESalon and told them what happened...the response I got was how it drops the color in and there is no way to lift it but hey you can have a discount for your next purchase...HUGE DEAL FOR ME...Is this how you treat your customers... aaaaannnnnd puhleaaaaase don’t insult my intelligence, I’ve been having my hair colored for years...when my hair stylist came back he had to bleach out/highlight my hair then drop the mahagony on top to get the deep mahogany color again....so much for your customer service that is why I haven’t and will never use ESalon....I would rather try a drugstore brand for an emergency’s....sooooo buyers beware...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
J.K. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammie S.
agosto 20, 2018
My hair is ruined!!
PUBLICADO POR:
Tammie S.
agosto 20, 2018
I dye my red and what was sent to me was something a lot darker! I didn't know until I put it on my hair and now it's brown with a red tint.. I'm never using their product again!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Myste K.
agosto 19, 2018
Too dark
PUBLICADO POR:
Myste K.
agosto 19, 2018
I don't like the color, everything else was great.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Myste - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
sherri P.
agosto 18, 2018
was not the right
PUBLICADO POR:
sherri P.
agosto 18, 2018
The color didn't come out light Auburn but more of a red. And that is why I never returned. Plus I was never offered a replacement color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
roberta S.
agosto 18, 2018
Brassy
PUBLICADO POR:
roberta S.
agosto 18, 2018
Homecoloring is time saving, but how to combat the brass in the dark ash blond is difficult. Need more direction.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Roberta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Clare F.
agosto 17, 2018
Reasonable
PUBLICADO POR:
Clare F.
agosto 17, 2018
Covered grey well hair left in ok condition but too yellow and looked cheap not the salon quality I expected fingers crossed for second colour
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Clare - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
PUBLICADO POR:
Bobbie P.
agosto 17, 2018
Not worth it
PUBLICADO POR:
Bobbie P.
agosto 17, 2018
Color didn't last and was to orange.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bobbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer A.
agosto 17, 2018
Awful color
PUBLICADO POR:
Jennifer A.
agosto 17, 2018
I never ordered a color that's almost black. Very disappointed. Wont order again. Nobody listened to me, and I made numerous requests.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Terri S.
agosto 17, 2018
It might be better to know your color needs before using eSalon
PUBLICADO POR:
Terri S.
agosto 17, 2018
My first experience was not good. Color was too dark for me. Second try was about the same. I guess I'm not very good at explaining what I want, because I'm not even close to getting the right color. Bummer. I really , really wanted to love this. I would have been a customer for life if my experience had been better.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Terri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cathy P.
agosto 16, 2018
Disappointed
PUBLICADO POR:
Cathy P.
agosto 16, 2018
I was totally disappointed by the color. It was dull flat and way to much red. I don't wish to receive any more products from you. Sincerely Cathy pratt
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ann L.
agosto 16, 2018
New Packaging Fail
PUBLICADO POR:
Ann L.
agosto 16, 2018
I have been using the salon color system for years now, great color and easy to use, This is the first time that I’ve had an issue. The bottle nozzle was tiny so you had squeeze harder than normal and it sprayed weird. So I went with the brush method and dumped from bottle to bowl. The whole process was messy and color got all over the place. Never happened before in all of my years with this system.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ann - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Mariaelena B.
agosto 16, 2018
Too golden!
PUBLICADO POR:
Mariaelena B.
agosto 16, 2018
I asked for ash, and you gave me a golden, reddish color, and resent the same after I asked for ash in my review. Very unhappy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mariaelena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red and gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Sara
agosto 16, 2018
Not for me!
PUBLICADO POR:
Sara
agosto 16, 2018
My first colour as chosen by the style team turned my blonde hair orange instead of dark blonde. The second sent to fix it, turned my hair a darker but more intense orange. I appreciate the help that was given but I'm definitely not returning for another fix. Back to the hairdressers for me.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Debbie L.
agosto 16, 2018
Wrong color
PUBLICADO POR:
Debbie L.
agosto 16, 2018
My previous kits had more red in the color. This one turned out mostly brown. Not sure why.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mysti J.
agosto 16, 2018
Whatever
PUBLICADO POR:
Mysti J.
agosto 16, 2018
nothing better than what I could get at walmart
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Mysti - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
PUBLICADO POR:
Alma B.
agosto 15, 2018
No gray coverage and no options to improve gray coverage
PUBLICADO POR:
Alma B.
agosto 15, 2018
I was really happy with my previous orders and gray coverage until the last order that didn't do a good job. My grays were died but they started coming out faster than my hair would grow (every time I took a shower the dye came off per say). I called to ask if there was gray coverage in my formula or if they could improve it and the only option I received was to make my formula darker. I do not want my hair to be any darker as the current formula is already darker than my natural hair color. So disappointed that I actually have no options to fix this and keep my natural hair color. I guess I have to go back to the salon since this company is no longer competent in my case. I say this because to my surprise the color expert I spoke to suggested to go to a salon to get better results. Can you believe this?
Don't know how to respond to the message below. I did TRY to work with one your Color Experts and the concern above was not resolved. I got the answer I explained above. Don't know what she said on her notes, but what I explained above is the answer I got.
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PUBLICADO POR:
Tara C.
agosto 15, 2018
Doesn’t last!
PUBLICADO POR:
Tara C.
agosto 15, 2018
The color is great at first, but never sticks to my hair. My hair now is the exact same color it was before I dyed it. It’s been a month and now my hair is like I never dyed it a month ago.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tara - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marci T.
agosto 15, 2018
Med Gold Blonde
PUBLICADO POR:
Marci T.
agosto 15, 2018
I like a lighter blonde shade in the summer & dark blonde in the winter. The 1st time I ordered, I could only get a dark blonde color. I called, sent a picture & was told to send it back & was sent a lighter color. My hair is super thick & shoulder length so it takes 2 boxes to color. The lighter color was great. My only complaint is it didn't color my grey hair. I worked it in on my grey hair & roots 1st & really took extra time on the grey hairs. My 1st review through email about the coloring not covering my grey hair & was told I probably didn't pay enough attention to that area. As I started writing this review, I see the 100% guarantee & it being on Esalon, I was not once offered my money back or more color. I probably won't order again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marci - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Vivian S.
agosto 15, 2018
disappointing hair color and kit conditioner ; Great Get Lifted Root Hair Spray
PUBLICADO POR:
Vivian S.
agosto 15, 2018
Hair directions great and followed them exactly. Hair color turned blonde highlights and all hair red and did not cover roots. Conditioner did not moisturize hair. Very disappointed. Good customer for this company. Thank you. I also purchased three piece set for. volume. The Get Lifted Root Spray is awesome. My thin hair once again looks full and thick and youthful. Will definitely order it again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vivian - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Cathy K.
agosto 14, 2018
Hair came out too dark
PUBLICADO POR:
Cathy K.
agosto 14, 2018
I think I must be doing something wrong. The first couple times I used this product my hair was a beautiful color red. The last two times I tried it my hair comes out dark brown.
If you changed your colors can you please look at my first 2 orders as that is the hair color I like. At this time I am not interested in reordering,
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
forreste s
agosto 14, 2018
Turned my hair orange
PUBLICADO POR:
forreste s
agosto 14, 2018
The highlights recommended for my hair and color turned out awful. I watched the how to video, did a test strip, and followed directions to a tee. Turned out orange and splotchy. eSalon blends my hair color so I trusted this would work. Had to spend the afternoon dying my hair back to one shade. NOT HAPPY
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Forreste - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Judy J.
agosto 14, 2018
I keep asking for lighter, you keep sending the same color
PUBLICADO POR:
Judy J.
agosto 14, 2018
All of the colors I have gotten from you are the same color, no matter that I wanted lighter and more red.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Madysin L.
agosto 14, 2018
What a disaster
PUBLICADO POR:
Madysin L.
agosto 14, 2018
I wanted to go from medium/dark brown with grey at the roots and mid-lengths, with lighter previously coloured ends to a bright copper all over.
I did hairdressing in my youth, so I know that previously coloured hair absorbs colour/brightens easier than natural roots.
They custom made me two colours, one for roots and mid-lengths, one for previously coloured ends. The bottle for the roots and mid-lengths was a brown base with copper and gold top notes and the bottle for the ends was copper based with gold top notes.
Also I have thick, waist length, wavy hair and only received 1 tiny sachet of conditioner. I really needed about 5 or 6. So I ended up using a lot of my own deep conditioning treatment to complete.
Whatever my previous experience, I decided that I should follow the instructions given as maybe the "experts" knew something that I didn't about their own colours.
I followed the instructions completely and even had an "assistant" to help me with the back and tricky bits.
I have ended up with brown (yeurch) roots and mid-lengths, but beautiful dark red/coppery (brilliant) ends.
I adore the colour at the ends. But I didn't want brown hair with lighter brighter ends. I had that before with different colours already.
I sent an email via the contact form over 24 hours ago. I haven't had a reply yet, although I did get the standard "we have received".
I give one star for the presentation and ends, but sadly I can't give any for anything else.
As you can imagine I am a very unhappy customer. I thought I would have received a priority response under these circumstances, but sadly I'm still waiting.
Needless to say I have cancelled any repeat orders until I receive a satisfactory response and a way to sort it out. I know I can't put a new colour on immediately, but after a few washes I should be able to. I just hope they can give me a good result, so far I'm not convinced... I'll let you know when I am!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Madysin - Thank you so much for reaching out to us with this feedback. We are so sorry to hear about this poor experience with our color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We appreciate you reaching out to us, and giving us the chance to get it right.
PUBLICADO POR:
Beth W.
agosto 13, 2018
too orange
PUBLICADO POR:
Beth W.
agosto 13, 2018
my hair was soft but very orange. I canceled my subscription.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Deb S.
agosto 13, 2018
HORRIBLE
PUBLICADO POR:
Deb S.
agosto 13, 2018
Ruined my color. The color is horrible and did not cover gray at all. Looks like i didn't touch my roots.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
deb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Frankie B.
agosto 13, 2018
Did not color my grey hair
PUBLICADO POR:
Frankie B.
agosto 13, 2018
Very little noticeable color. Did not cover my grey
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Frankie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katie S.
agosto 12, 2018
Turned my hair orange
PUBLICADO POR:
Katie S.
agosto 12, 2018
Hair Colorist Jennifer clearly did not listen to my needs. I was wanting a mahogany red for my hair and she added copper to the degree that my hair is orange.. The color makes me look like a clown.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Katie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
lori C.
agosto 12, 2018
Roots are lighter than the rest of my hair
PUBLICADO POR:
lori C.
agosto 12, 2018
The roots are lighter and the rest went darker. I'm not sure I'm going to like this product. My hair is stiffer also.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margot P.
agosto 12, 2018
Results were too brassy for ash blonde
PUBLICADO POR:
Margot P.
agosto 12, 2018
I wanted a color that wouldn't be brassy, and would blend my ash brown with the silver. The color of my hair now is exactly the same as the clear color in the bottle before I mixed it with the developer, the color of honey. I like my silver and didn't want it to change, but it is strawberry blond now. Hopefully, the colorist will get it right the next time. Warm hair color is not for me. I prefer cool, ash.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Margot - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Karen D.
agosto 12, 2018
Not the colour I expected. I found it too dark brown
PUBLICADO POR:
Karen D.
agosto 12, 2018
Too dark brown for my tastes. Did not see as much of the red/copper undertones I expected and the overall look was too dark for my complextion.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kristina H.
agosto 12, 2018
Not happy
PUBLICADO POR:
Kristina H.
agosto 12, 2018
This did not change a thing about my hair color. The only reason you can tell I did anything at all is because it completely dried out my hair. I would like a refund
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Eunice S.
agosto 12, 2018
I've sent you at least 3 messages about trying to change my hair color , didn't
PUBLICADO POR:
Eunice S.
agosto 12, 2018
Sent you at Least 3 messages about changing the color, and they have never do it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Loredana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Syeda K.
agosto 11, 2018
Product leaked
PUBLICADO POR:
Syeda K.
agosto 11, 2018
The set came soon after I ordered, but I was hugely dissapointed because as soon as I opened the set I saw and felt some sort of solution and sticky substance, it was the Developer bottle that was leaking. I'm not sure how can use this set as a lot has leaked all over.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Syeda - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dena S.
agosto 11, 2018
color was good but too dark... my scalp is showing through
PUBLICADO POR:
Dena S.
agosto 11, 2018
color was good but too dark... my scalp is showing through had to mascara to cover the open spots
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Debbie S.
agosto 11, 2018
Fades
PUBLICADO POR:
Debbie S.
agosto 11, 2018
Seems to fade rather quickly. I use shampoo for colored hair conditioner as well.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Debbie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Maria R.
agosto 11, 2018
The chemicals are too much for me.
PUBLICADO POR:
Maria R.
agosto 11, 2018
The chemicals seems to be more than store bought brands. The steps that was recommended at the end is way too much for me to handle. I inhaled a lot of harmful chemicals. I thought I'd die. I have to cut the waiting time too as I started to feel pain in my hairline. Way too much hair loss. I am willing to try it again as I only have to do my roots the next time. The packaging is awesome though.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
susan E.
agosto 10, 2018
hair is like straw
PUBLICADO POR:
susan E.
agosto 10, 2018
nothing helps get moisture back into my hair. it is dry and incredibly frizzy. never has been this hard to manage since using highlighter
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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