I ordered something to take my light brown, reddish hair darker. They adjusted it, and I agreed, but there was no way of seeing what they adjusted it to, so I trusted them. It arrived and it is plain dark brown, matte. I cannot change my light brown, reddish hair to almost black overnight. I also do not want something that looks so dead, I chose something with some shine to it. I also have limited time to deal with this kind of thing - 2 toddlers! I hate it when I waste time on stupid things like this.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Catherine. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dorothy L.
octubre 20, 2018
My custom color was not even close to my hair color.
PUBLICADO POR:
Dorothy L.
octubre 20, 2018
I sent a picture of my color when I first sent in a order to try and the custom color isn't even close. I have been traveling between family member in Texas and Arizona and this is the first time I had a change to try your custom color. I was extremely disappointed in the results. You have ruined my hair. I had to go to a salon to get it fixed. I'll never try your product again.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Dorothy. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judy H.
octubre 19, 2018
Bad; the color, after 3 washings is not like the pic. not happy
PUBLICADO POR:
Judy H.
octubre 19, 2018
I sent a picture. Sort of strawberry blonde. gold tones I guess. Not what I got at all. It looks brown with a hint of maybe some red casts. Only in the sun. But not in normal lighting. I am not happy with this at all and would like this redone. Please. I don't want to buy a commercial product but this is not me. The former formula just had to be lighter with the copper/red. Please email me!
Judy E. Hall
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Judy. We’re so sorry to hear that you were disappointed by the results of your color application. Your Color Happiness is very important to us, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
M.J. S.
octubre 18, 2018
I don't want red hair!
PUBLICADO POR:
M.J. S.
octubre 18, 2018
After carefully following the instructions in my first kit, I was anticipating a gorgeous dark blonde color on my hair. Dark blonde is my natural color. Instead, after drying my hair, I saw that it was a dark strawberry blonde! I was so disappointed. The results were no better than that from a drugstore kit, even though the esalon kit was considerably more expensive. I am going to give esalon another chance, that is, IF I can find the color I want to try.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello MJ. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Karen B.
octubre 18, 2018
Not the shade I chose
PUBLICADO POR:
Karen B.
octubre 18, 2018
Not at all happy with my colour. I wanted a copper blonde and ended up a red brunette. So dark I hate it!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Karen. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ashley M.
octubre 18, 2018
Not evenly dyed.
PUBLICADO POR:
Ashley M.
octubre 18, 2018
It was my first time using eSalon and I was pretty excited to try a hair dye that I didn't buy at a drugstore. After using the hair dye it did leave my hair super shiny and silky which I appreciated. But I was left feeling disappointed because after using the 2 bottles of dye on my long hair the color just didn't turn out as vibrant as I expected. The dye hardly took throughout my hair having a very faded tint of color, almost to the point of no color, while my roots turned out ok but I would have liked the color to equally matched.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Ashley. Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lauren E.
octubre 18, 2018
Somewhat unsatisfied
PUBLICADO POR:
Lauren E.
octubre 18, 2018
The product colors well, but was a little too dark for my liking. Hoping my next order will be more satisfying. I think it was a good value for the introductory price, but I’m not sure about paying full price for the remaining orders.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Lauren. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Your Color Happiness is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sarah O.
octubre 17, 2018
No change
PUBLICADO POR:
Sarah O.
octubre 17, 2018
I followed the directions to a T and saw NO change in color of my hair. Very disappointing
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hi Sarah-- thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
TRUDE F.
octubre 16, 2018
The worst
PUBLICADO POR:
TRUDE F.
octubre 16, 2018
I am very disappointed with this product. It is so watery, made the biggest mess ever! Stained my skin and was very hard to get if off even after using your stain remover wipe. And..... the color does not show any red at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Trude - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amber M.
octubre 16, 2018
Horrible
PUBLICADO POR:
Amber M.
octubre 16, 2018
I will never use this product again on my hair it is so drying and damaging I might as well go buy something from the pharmacy.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amber - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
jean B.
octubre 16, 2018
Can't cancel!
PUBLICADO POR:
jean B.
octubre 16, 2018
I tried to cancel the autoship and no one will respond - they continue to bill! Don't do autoship - you can't cancel!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jean - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sara G.
octubre 16, 2018
Color to dark
PUBLICADO POR:
Sara G.
octubre 16, 2018
Please cancel all future orders. Color just keeps getting to dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Tricia A.
octubre 16, 2018
poor grey coverage
PUBLICADO POR:
Tricia A.
octubre 16, 2018
Solution had poor grey coverage, colour was not as described on photograph. Hair colour turned out to be dark brown.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tricia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
christina C.
octubre 16, 2018
Need a richer conditioner
PUBLICADO POR:
christina C.
octubre 16, 2018
I will preface this review by saying, I LOVE MY COLOR. I was getting my hair colored at high end salons in NYC and they were never able to achieve a color I was happy with. It’s kind of amazing that a colorist with only a photo of my hair was able to provide such great results. Full disclosure: I had to adjust the color once.
That said - I am disappointed with the conditioner quality (and amount) the color package comes with. My hair does not look or feel “glossy” after I condition. Any suggestions?
Overall - super happy with results!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Terri D.
octubre 16, 2018
Waxy, sticky mess!
PUBLICADO POR:
Terri D.
octubre 16, 2018
After dying my hair, it would not rinse out. I had to shampoo it 4 times and still it was sticky. I finally used Dawn dish soap and my hair felt normal again. I am surprised the color did not strip out after so many washes. I was excited about this service, but very disappointed with the gross waxiness. Can't see buying it again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Terri - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Allison L.
octubre 16, 2018
Scam
PUBLICADO POR:
Allison L.
octubre 16, 2018
I ordered this product to see if I would like it. I did not. It was so waxy and thick in my hair like glue. I was getting really worried that I wouldn't be able to get it rinsed out. After shampooing three times it began to rinse out. I've colored my hair for almost 20 years and never experienced this before. I called and complained they apologized. Then next month they charge my credit card again almost triple my original price. I call to tell them I dont want this product and they said sorry we cant refund you. Scam!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hi Allison. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Also, there are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your account, we see that you have already worked with our Color and Care team to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Elisabeth P.
octubre 15, 2018
Edited
PUBLICADO POR:
Elisabeth P.
octubre 15, 2018
Edit: After a few days and in just the right light, I am finally starting to see the golden tones of my color, so I guess maybe it just takes time.
I paid about 3 times what I would pay for store-bought color (which would have been acceptable with good results) and my hair looks exactly (I mean EXACTLY) the same as it did before I dyed it. Granted, I was going for subtle (but still visible) change. Sorry to say, I'm feeling a little underwhelmed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Elisabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberly U.
octubre 15, 2018
No Change
PUBLICADO POR:
Kimberly U.
octubre 15, 2018
Just looks Black, no Violet highlights....very disappointed
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lisa C.
octubre 15, 2018
Color didn't take and left hair nasty and greasy.
PUBLICADO POR:
Lisa C.
octubre 15, 2018
I am very disappointed. I was very excited about using this product. My hair is the exact same color. The color didnt take at all. Plus on top of that my hair is very greasy and so nasty I am home from work today. Will never buy this product again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lisa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Shauna B.
octubre 15, 2018
Good product, wrong color and beware of auto refill
PUBLICADO POR:
Shauna B.
octubre 15, 2018
The product overall was good quality. The color I chose was just way too dark for me even though it was the same color I buy from Wella. I did not send a picture in. I wished I would/could have made another color choice before realizing I was on auto refill.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Shauna. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sarah Helene S.
octubre 15, 2018
Ruined my hair
PUBLICADO POR:
Sarah Helene S.
octubre 15, 2018
Proceed with caution. I am just recovering from using this product. My hairstylist (who does not color my hair) was shocked by how processed, dry, and fragile my hair had become.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Sarah. Thank you for contacting us. We are so sorry to hear that your hair has been feeling dry and fragile! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janna B.
octubre 15, 2018
Hair color leaving sticky residue
PUBLICADO POR:
Janna B.
octubre 15, 2018
I always have a problem with it not wanting to rinse out completely. Takes several washings and days later before my hair feels soft again. Disappointed in product. Thanks
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Janna. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeri G.
octubre 15, 2018
DID NOT COVER GRAY. KIND OF DULL.
PUBLICADO POR:
Jeri G.
octubre 15, 2018
left gray hair. dull color.
Expensive considering I was going 6-7 weeks and buying from walgreens.
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Jeri. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Karen T.
octubre 15, 2018
Color not what I expected
PUBLICADO POR:
Karen T.
octubre 15, 2018
I ordered a dark brown, natural golden color. It was all dark, with no golden at all. I followed the directions, but the color has no life to it. My hair is much drier and frizzier now. Regular box colors from the store have given me better results.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Janine Y.
octubre 14, 2018
Dark
PUBLICADO POR:
Janine Y.
octubre 14, 2018
Don’t like it very dark
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Janine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Christina V.
octubre 14, 2018
Refund!
PUBLICADO POR:
Christina V.
octubre 14, 2018
Very unhappy with my purchase. Don't send me any more. Cancel my orders and give me a refund
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Daniela B.
octubre 14, 2018
Never received my kit
PUBLICADO POR:
Daniela B.
octubre 14, 2018
thats all I can say
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Daniela - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
nicole B.
octubre 14, 2018
Didnt cover the grey as expected
PUBLICADO POR:
nicole B.
octubre 14, 2018
looks good in the dim light. but in the natural light the grey is still showing through.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Nicole - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Michelle A.
octubre 14, 2018
Sadly disappointed
PUBLICADO POR:
Michelle A.
octubre 14, 2018
I was so exited to try this product as the options for copper/lighter red options are dwindling in the drug stores and I have little time to head to a salon.
I followed the instructions explicitly and everything seemed to be going well until I followed the final and “do not skip” last step.
I added water to the remaining dye from bottle two and poured the mixture over my hair and began to, as directed, massaged vigorously. My hair almost immediately turned into a gelatinous mess. The consistency of everything changed, I could barely move my gloves fingers through my hair, and I had waxy build up on my scalp and through out my very thick curly hair.
30 minutes and 5 shampoos. That’s what it took to get whatever it was that built up in my hair out.
I have no idea what the color *might* have looked like if I didn’t have to shampoo that many times on freshly colored red hair to not have all the waxy residue to remove but the end result was pretty unimpressive. It was dull, light auburn color that looks similar to the shades I was trying to avoid in the stores.
Given that the introductory pack included the very much needed second bottle (ends refresher) for thick longer hair, I cannot say that this product is worth what will be $35 for each additional coloring on my hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Stefannie F.
octubre 14, 2018
Shady business!
PUBLICADO POR:
Stefannie F.
octubre 14, 2018
DO NOT deal with this company unless you want them taking money out of your bank account without your permission!!!! I didn't even have time to color my hair with the first kit they sent when I see they charged my debit card for another kit!!!! Of course they charged my card on a Sunday when there was no one in customer service to talk to!!! I even cancelled the order before shipment so they can refund my card and they shipped it anyway!!!! I called customer ASAP first thing on Monday and they were going to make me pay for return shipping!!! Upon talking to a manager they said they would give me a full refund, when I get the package put "return to sender" on it put it in the mail and call back customer service and they would credit my card. Well I did all that and when I called back to get my refund after putting the kit "return to sender" back in the mail the customer rep said they will give me the refund once they recieve it in the mail!!! Now they are giving me the run around and don't want to refund my money like they said they would!!!! This is so not fair!!! They never should have shipped that order and they shouldn't be making transactions on people's accounts on days and times there is no customer service available!!! I haven't used the first kit they sent me yet and even if I do and I love the hair color it will be ashame because I will never do business with this company again!!! They clearly do not care about the customer they just want the money!!!!
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PUBLICADO POR:
Stephanos A.
Respuesta de nuestros expertos
Hello Stefannie. We apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with our team to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Charmaine S.
octubre 14, 2018
Missed the mark big time
PUBLICADO POR:
Charmaine S.
octubre 14, 2018
You guys really missed the mark on this color I hate to tell you. But I'm not at all impressed with the actual color itself as it shoulda been much much more violet because absolutely no violet or red showed up at all. My hair is a drab dark brown. At this point I prefer to stick with what I've been doing on my own. Please cancel my account and ALL future orders.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Charmaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Disnee R.
octubre 13, 2018
Very disappointed
PUBLICADO POR:
Disnee R.
octubre 13, 2018
I would honestly like to have a refund. Im not satisfied with my color at all. Red roots and dark brown/black hair. Box dye is so much easier to use and cheaper. Very disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Disnee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Rachel T.
octubre 12, 2018
Not what I expected
PUBLICADO POR:
Rachel T.
octubre 12, 2018
Colour is supposed to be a light brown. It is actually very dark, definitely at least a medium brown. Also the red in my hair is still showing through so it looks very uneven.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Leanne F.
octubre 12, 2018
Color was wrong
PUBLICADO POR:
Leanne F.
octubre 12, 2018
My color was too light it did not match my dark brown hair had to go out and buy a color to fix it. I don’t know what happened the dark chestnut color matched before.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Leanne - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Melody D.
octubre 12, 2018
Color was darker than I wanted.
PUBLICADO POR:
Melody D.
octubre 12, 2018
Was excited to try product but was so dark, almost looked black. Was not happy at all
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Melody - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Elizabeth D.
octubre 12, 2018
Very disappointed- Gave eSalon 2 tries
PUBLICADO POR:
Elizabeth D.
octubre 12, 2018
I understand that color is not always easy to get right the first time so I have eSalon 2 times with my color. I provided photos, details, and phone consults and I was ultimately disappointed with the results. I ended up back with Féria to fix the color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Beth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Patricia A.
octubre 11, 2018
hair color
PUBLICADO POR:
Patricia A.
octubre 11, 2018
Not happy at all this time, unfortunately for me, I didn't read the instructions before doing my hair. I foolishly thought that I got an extra bottle of color. I have never had to mix to different bottles, one for roots and one for ends. 😒 my hair looks terrible and I'm not sure how to fix it.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Patricia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lucy N.
octubre 11, 2018
Still have grey hairs
PUBLICADO POR:
Lucy N.
octubre 11, 2018
Not happy that my grey hairs are still there
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lucy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Gail R.
octubre 11, 2018
hair sticky
PUBLICADO POR:
Gail R.
octubre 11, 2018
I just used this for the first time. I was very careful to follow instructions closely. I used the enclosed shampoo and conditioner. My hair is dry now, and its very sticky. It feels like I haven't washed it in a week. I really like the color, but am not happy with how my hair feels.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gail - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Julie R.
octubre 11, 2018
My blonde hair is now a pinkish brown. Disaster.
PUBLICADO POR:
Julie R.
octubre 11, 2018
Not at all happy. Its going to cost a fortune in a salon to fix this mess.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Judith W.
octubre 11, 2018
Do not like the color!
PUBLICADO POR:
Judith W.
octubre 11, 2018
Please do not send any more product!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Judith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carolyn K.
octubre 10, 2018
Hate it
PUBLICADO POR:
Carolyn K.
octubre 10, 2018
I have tried repeatedly to cancel this account. The robotic system just mindlessly continues to contact me about my next order every few months. I'm ready to report it to the New Mexico AG as a fraudulent business.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carolyn - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dawn A.
octubre 10, 2018
Hair turned to silly putty
PUBLICADO POR:
Dawn A.
octubre 10, 2018
Everything was fine till I went to rinse out dye. My hair turned into a blob of rubber. It was not penetrated by water. The water solidified it. After panicking, I reached for the strongest shampoo I could find & was able to dissolve the congealed blob section by section. It was a frightening experience. I worried that the blob was dissolving my hair & wasn’t sure how I was going to get to out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Dawn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cristiana O.
octubre 10, 2018
Disappointing after a first great experience
PUBLICADO POR:
Cristiana O.
octubre 10, 2018
I made a first order for a semi-permanent light brown and I was so impressed with the colour and everything. I recommended eSalon to my sister. She got a permanent darker brown/soft black. I helped her to apply the colour and it was a disaster. Like another customer, Laurie, despite following the instructions to the letter, when I tried to rinse my sister’s hair color, her hair seemed caked with glue. I used your shampoo and conditioner, then another shampoo, then an oil-based shampoo but her hair still felt gross and the water was still dark. After an hour in the shower we decided to stop washing as there was no improvement. We used a towel instead to tried to remove the ‘glue’ attached to the hair, applying lots of force. After another half an hour of this, there was still a slick coating on my sister’s hair. I was mortified by this. I had suggested your company to her and convinced her to give a try. But her colour was totally different from the one I received. I thought something was not quite right even when I mixed colour and developer for her - it smelled bad, like ammoniac, rather than nice like on my first experience. The glue effect went away after almost a week of vigorous shower and towel massaging. She looked messy and gross for almost a week. This is not acceptable!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cristiana - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Jean M.
octubre 10, 2018
Don’t like it
PUBLICADO POR:
Jean M.
octubre 10, 2018
The color is awesome but it dried out my hair. I left it on for the correct time period. My hair now feels like straw, it never felt that way from the store bought brand
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jean - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cheryl P.
octubre 10, 2018
Color
PUBLICADO POR:
Cheryl P.
octubre 10, 2018
This color is not a color. It is not me at all. It has no red tint to it.
Please do not send me anymore of this.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carlene P.
octubre 10, 2018
Grays still there
PUBLICADO POR:
Carlene P.
octubre 10, 2018
Hi while the color was ok it didn’t last any longer than other boxed color I had used before. Also very hard to rinse from hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carlene - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Rachel B.
octubre 9, 2018
Not my desired color
PUBLICADO POR:
Rachel B.
octubre 9, 2018
I'm considered a "natural red head" but my natural color is kind of a strawberry blondish brown...? I really wanted to have a copper orange red. So I went with Intense Copper... but ended up with just an auburn red, with copper orange-ish hue when the sun hits it....... :( I've never been able to achieve the color I desire... I was really hoping by trying this with a "personalized colorist" and adding my picture of my natural color I'd get a better match. It's not all for not... I've this type of color before and know it will fade out nicely.... but just really was hoping for this to be IT.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Ann V
octubre 9, 2018
Nice kit but color didn't hold.
PUBLICADO POR:
Ann V
octubre 9, 2018
I've only shampooed twice since I colored, both times with the shampoo sent in the kit, my color has already drastically faded. I'm so disappointed.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ann -We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Kristina H.
octubre 9, 2018
Product
PUBLICADO POR:
Kristina H.
octubre 9, 2018
I don’t know what is in the color to do this but I am having a very hard time rinsing it out. it’s almost like a Vaseline consistency. I have to literally scrape it out of my hair with my nails. It hasn’t always been this way I have been ordering from esalon for about a year now.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kristina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
marie L.
octubre 9, 2018
DOSE NOT COVER GRAY
PUBLICADO POR:
marie L.
octubre 9, 2018
STILL IS NOT COVERIN THE GRAY IM THE FRONT PART OF MY HAIR
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Ellie W.
octubre 9, 2018
Not for me
PUBLICADO POR:
Ellie W.
octubre 9, 2018
I'm not happy with this system. I can get the same thing for less money at the drugstore. Furthermore, I was under the impression I made a one-time purchase. And wanted to wait in see if I planned to continue. The results were unremarkable. And now you claim I'm on a 4-week plan and you have made the cancellation buttons hard to find. My point is, I'd like to cancel. And I'd like my money back, since you "100% guarantee, or it's on us!"
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ellie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anna W.
octubre 8, 2018
Waxy feeling
PUBLICADO POR:
Anna W.
octubre 8, 2018
I used the product 2 times. I liked the color, but I had to wash my hair anywhere between 5 and 6 times to get the color out after the allotted time. You are given this very small package of shampoo and conditioner which in no way would wash out the color. I will not be re-ordering.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Anna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Claire B.
octubre 8, 2018
strange 'pink' overtone
PUBLICADO POR:
Claire B.
octubre 8, 2018
Despite providing pictures, requesting a dark blonde/copper mix, following instructions as provided, my finished colour is a warm brown with an odd pink tone. There is no copper-tone whatsoever.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Colleen R.
octubre 8, 2018
Cancelled
PUBLICADO POR:
Colleen R.
octubre 8, 2018
Hear bad things so I didn't even try.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything we can do to help!
PUBLICADO POR:
Rosane T.
octubre 8, 2018
Color was too dark and product stuck on my hair.
PUBLICADO POR:
Rosane T.
octubre 8, 2018
I wish to give a good review, because the idea is really good, but e salon didnt work for me. I wanted to change of a brown burgundy for a brow violet, My hair now is just a boring dark brown with any burgundy or violet and I waited until wash my hair few times before to write this review. In addition my hair is dry, because I need to use shampoo 4 times to remove the product of my hair, it was as a glue. I cancel my plain, I didn't ask for my money back because the grey hair covering was good.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rosane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Alison W.
octubre 8, 2018
Color is still too dark.
PUBLICADO POR:
Alison W.
octubre 8, 2018
I had very blonde highlights prior to coloring and after coloring, the shade is so dark red. Almost purple, Not a fan, although I know it will fade after a few washings.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Alison - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Bubbles
octubre 7, 2018
Packaging error.
PUBLICADO POR:
Bubbles
octubre 7, 2018
No Conditioner in my pack. 2 shampoos.
Conditioner is quite important at this stage.
Will update my review when I have tried the product.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Bubbles - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marion T.
octubre 7, 2018
Disappointed
PUBLICADO POR:
Marion T.
octubre 7, 2018
I followed the instructions. The color coverage is good but I don’t like the way my hair feels. It isn’t as soft as before use.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Marion - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Caroline H.
octubre 7, 2018
Nice colour, too long of a process!
PUBLICADO POR:
Caroline H.
octubre 7, 2018
I like the colour, the process however is just too long and the dye is extremely difficult to rinse out, I don’t like the shampoo or conditioner supplied, I had to wash and condition my hair a second time using my own to get it completely out of my hair, now let’s see how long the colour lasts. Dyed my hair October 7 2018
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Caroline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Amy W.
octubre 7, 2018
Goo
PUBLICADO POR:
Amy W.
octubre 7, 2018
I used to love your color, but the last few times I’ve used it I’m left with a gooey substance in my hair. I have to wash multiple times to get it out. Sorry, but I’m canceling my subscription today.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Amy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kathryn H.
octubre 6, 2018
Why is my hair all sticky!!!
PUBLICADO POR:
Kathryn H.
octubre 6, 2018
The color is fine but my hairs texture after I washed it is horrible! It is very sticky please help.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathryn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Brandy C.
octubre 6, 2018
Easy to use but...
PUBLICADO POR:
Brandy C.
octubre 6, 2018
This was easy to use but the color was too dark.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Brandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Heather J.
octubre 6, 2018
need new color
PUBLICADO POR:
Heather J.
octubre 6, 2018
used 2 weeks ago and grey is already showing. i'm not too happy with the color and want a different one.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Renee G.
octubre 6, 2018
Not what I wanted.
PUBLICADO POR:
Renee G.
octubre 6, 2018
It just looks like my original color. No change. Cant see my original picture it figure how to change future orders. Hate it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Renee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Tracy D.
octubre 5, 2018
Too dark
PUBLICADO POR:
Tracy D.
octubre 5, 2018
So, I was told by the specialist that it was gonna be an ash brown with no red;however, it ended up being black blue and ruined my hair! I had to spend $120 at a real salon trying to get this hideous black out of my hair....they had a horrible time trying to remove this color....esalon offered me a different color for free, but did not respond when I asked about not being able to just color over BLACK! Horrible experience!!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Tracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Maria W.
octubre 5, 2018
This made my hair very dry
PUBLICADO POR:
Maria W.
octubre 5, 2018
This product made my hair really dry
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Maria - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jo C.
octubre 5, 2018
Color too light.
PUBLICADO POR:
Jo C.
octubre 5, 2018
The color is too light. It makes me look too washed out.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jo - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
Carmen S.
octubre 5, 2018
Colour
PUBLICADO POR:
Carmen S.
octubre 5, 2018
I like the colour but isn’t that what I want it and doesn’t last too much.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Carmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
11.11
octubre 5, 2018
Working process not product my hair ! Living in Uk makes it difficult.
PUBLICADO POR:
11.11
octubre 5, 2018
Colour itself fine .but for me i do not like red tones that my hair throws .however freddie and team rectifying my awkward hair ! .i have every faith will get there in the end ! Easy to follow instructions prompt support customer service and delivery.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rondi L.
octubre 5, 2018
Toxic and bad color
PUBLICADO POR:
Rondi L.
octubre 5, 2018
A powerful and persuasive marketing effort, but the product does not match the pitch. My color is reddish, not the blond I ordered and moreover, the smell during application was so bad, like an old perm, that I had to open a window to keep my eyes from watering. Not good!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rondi - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sheryl C.
octubre 5, 2018
Color was way too dark for me, is quite disappointing.
PUBLICADO POR:
Sheryl C.
octubre 5, 2018
Not a good color match for me...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
RascalCate
octubre 5, 2018
Sadly Disappointed
PUBLICADO POR:
RascalCate
octubre 5, 2018
Was so excited to try this colour. I watched the videos and followed the enclosed instructions. The results were so disappointing. I have two large areas of grey, right at my temples. Like skunk stripes. The dye only VERY slightly coloured these grey areas, and washed out on the first shampoo (using eSalon Big Love Volumizing shampoo.) The colour itself had no dimension or gold tones. I am going to try one more time before canceling completely. I did love the shampoo that was enclosed with the colour kit. That shampoo made my hair shiny and full.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
RascalCate - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Kathleen S.
octubre 5, 2018
Not for me
PUBLICADO POR:
Kathleen S.
octubre 5, 2018
I sent an email asking that the color be made with a light blonde rather than a medium blonde because I wanted it to have a strawberry blonde look. Well it arrived made with a medium blonde color. I thought ok I'll try it. I was right. I don't like it...it's too dark and not red enough. It doesn't look anything like a strawberry blonde.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Juanita R.
octubre 5, 2018
Fading
PUBLICADO POR:
Juanita R.
octubre 5, 2018
The color faded and grays came through before 4 weeks. Also grassiness setting in.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Juanita - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jessica R.
octubre 4, 2018
Still does not cover
PUBLICADO POR:
Jessica R.
octubre 4, 2018
I have less than 15% of my hair that is gray. My formula was supposedely adjusted with this shipment, but it still does not cover. Immediately after washing, the gray is still there. It just stands out even more... So disappointing.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Lin S.
octubre 4, 2018
Rating
PUBLICADO POR:
Lin S.
octubre 4, 2018
I am trying to still order my free (compensatory) color you’d promised me.
I requested it earlier this year. You responded that you would take care of me soon.
Nothing about that has been communicated to me since then. ???
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diane V.
octubre 4, 2018
Sorry not what I wanted
PUBLICADO POR:
Diane V.
octubre 4, 2018
My hair on the top is the color I wanted the color on the bottom half is not the same color
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
ashley C.
octubre 4, 2018
Damaged product and wrong color
PUBLICADO POR:
ashley C.
octubre 4, 2018
when ordering my second shipment how color I changed the color and send pictures as to what I wanted I was then contacted and told they could not do the exact color I wanted and then shoot me the product that I previously ordered with one extra Free bottle of ends Refresher. The issue was that the color they sent me was still on mahogany when I wanted a darker brown instead of medium brown with Violet instead of mahogany so I was not very happy with that then when I contacted support I told them that received damaged product as well as the wrong color and I then had to go by new color from a store because I had a vacation planned that now I would not have my hair die in time for and had to spend more money than I was planning on when they refunded me an early refund without sending the product back yet it was only $20 refund so it was $15 short of what I paid for my order. This has been a very stressful situation for me having to figure out things at the last minute for my trip spend more money than I wanted and then have to wait a week for my funds to be transferred back to my card and it wasn't even the full amount that I actually paid. I will probably never order from this company again. Hopefully this gets resolved one positive thing I can say about this company is the support team is very quick to respond to any questions and emails I sent they did respond in less than 24 hours of each email I sent so that is one thing this company does have good customer service support
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Christine J.
octubre 4, 2018
Too dark
PUBLICADO POR:
Christine J.
octubre 4, 2018
The colour formulated for me was way too dark, it was very harsh and although it covered my previous colour and abundant grey roots I couldn't get used to it looking nearly black. I wanted a warm colour, more a chestnut brown which was nothing like the end result. I'm not sure I can trust buying further hair colour via the Internet and would be nervous about using one again.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Christine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Vicky T.
octubre 3, 2018
Too Red
PUBLICADO POR:
Vicky T.
octubre 3, 2018
The concept and idea is great but despite sending a photo and saying I did not want red hair, my hair turned red. Had to wait ages for corrective color and then it did nothing.
I hate my hair color and ladies you all know how that feels.
Very disappointed despite customer satisfaction guarantee.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Vicky - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kendra C.
septiembre 28, 2018
Not pretty
PUBLICADO POR:
Kendra C.
septiembre 28, 2018
Most recent mix was dull and a darker brownish color. Not at all the Bright Red I like. It doesn't seem shiny to me either. I don't really know where to go from here.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kendra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Colleen L.
septiembre 28, 2018
Monthly Color
PUBLICADO POR:
Colleen L.
septiembre 28, 2018
Need gray coverage to last longer.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Colleen - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Larissa N.
septiembre 28, 2018
Never got my order.
PUBLICADO POR:
Larissa N.
septiembre 28, 2018
Cancelled my account with esalon and never received what I had ordered days before hand. Not impresses. A waste of my money
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Larissa - Thank you for your feedback. We apologize for the disappointing experience you had with your most recent order. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details.
PUBLICADO POR:
Michelle R.
septiembre 28, 2018
Color
PUBLICADO POR:
Michelle R.
septiembre 28, 2018
Still having hard time covering gray
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your coverage. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Martha P.
septiembre 28, 2018
Not Good
PUBLICADO POR:
Martha P.
septiembre 28, 2018
This was supposed to be cool dark blond, but it came out a strange gold color. As it faded out over one week, it looked progressively worse. I followed the directions exactly. I think the problem is in the product--it's just not great.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Martha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Lana A.
septiembre 28, 2018
Doesn't color roots well
PUBLICADO POR:
Lana A.
septiembre 28, 2018
I love the color that you made for me. I just wish it would have colored my roots. My roots are completely White but it is a course White. I did as your instructions said but after I washed my hair even the first time I could see the white Roots the second time I washed my hair it was like I didn't even color my roots I'm very disappointed this is expensive and supposed to be best hair color. I have had box colors last longer at from Walmart. I am thinking of cancelling my next shipment from you because it does not work as well please if you responded this what can I do
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Lana - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Crystal C.
septiembre 27, 2018
Not responsive
PUBLICADO POR:
Crystal C.
septiembre 27, 2018
I’ve emailed my feedback on the color and how It lifted my roots resulting in lighter roots and darker ends. I’ve emailed twice, they provided me with an account credit but my colorists hasn’t adjusted my color and the second order also provided me with the same results. I don’t recommend I’m now receiving my third order and after my email I was surprised to see the color is still the same...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Crystal - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Cathy R.
septiembre 27, 2018
Eeeek!
PUBLICADO POR:
Cathy R.
septiembre 27, 2018
MY HAIR IS ORANGE! NOT GOOD. NOW I HAVE TO GO TO A SALON TO TRY AND MAKE THIS A NORMAL. OR FACISIMILE OF NORMAL COLOR!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Cathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Clingan M.
septiembre 27, 2018
I asked for brown - I got blond
PUBLICADO POR:
Clingan M.
septiembre 27, 2018
I asked for light brown- I said. Am a brunette not a blond.
The container says blond.
The lady I spoke to tried to convince me to go for what they sent because brown may be too dark.
I didn't want dark brown. I wanted brown. A warm brown.
Since the person I spoke to was adamant about giving me dark blond-I said to cancel my future orders. And now I find out I cannot return as it is hazardous.
Then the lady said I have to pay S&H
I said you sent me blond- I did not order blond.
I am keeping this container as post office says it is hazardous. So I have to throw it away.
It is not right I am paying for a product I cannot even return when your company sent the wrong color.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Clingan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rhonda S.
septiembre 27, 2018
Too dark
PUBLICADO POR:
Rhonda S.
septiembre 27, 2018
Im so confused as to why my hair keeps getting darker rather than lighter...i give up😥
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rhonda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jori G.
septiembre 20, 2018
My hair is red!!! Ugh!!
PUBLICADO POR:
Jori G.
septiembre 20, 2018
My hair was to be dark blonde not red. My hair is delicate so I can’t just go recolor. 😭😭😭😭
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
PUBLICADO POR:
Redvelvet
septiembre 20, 2018
Worst decision ever!
PUBLICADO POR:
Redvelvet
septiembre 20, 2018
Worst decision ever! My hair looks like a cheap red velvet cake; I am so disappointed! It absolutely does not look salon quality; more like hot topic employee diy. Frustrated that it took so long to get here and that I wasted so much time to ultimately have ridiculously awful hair.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Jeff - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ann J.
septiembre 20, 2018
did like it
PUBLICADO POR:
Ann J.
septiembre 20, 2018
did not like it
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Ann - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle T.
septiembre 20, 2018
scalp blisters
PUBLICADO POR:
Michelle T.
septiembre 20, 2018
hair color made my scalp blister cannot use
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Michelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Hope C.
septiembre 18, 2018
Second try still shows grey
PUBLICADO POR:
Hope C.
septiembre 18, 2018
Second try grey still came through. And my charge went up to 24.95 why? It’s suppose to be $10. I am cancelling my account.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Hope - We apologize that you were disappointed by the gray coverage of your hair color and for the confusion of the Plan price. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
PUBLICADO POR:
Angel D.
septiembre 18, 2018
Help
PUBLICADO POR:
Angel D.
septiembre 18, 2018
I'm looking for a change, my hair is dark and boring. Looking for somethingthat will not make me look so washed out and blah.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Angel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Joanne L.
septiembre 17, 2018
My hair had lightened much more by the time I applied
PUBLICADO POR:
Joanne L.
septiembre 17, 2018
You sent a light brown hair colour but a dark blonde touch up wand. The dark blonde wand was the right colour up until I applied the colour kit today but the hair colour kit is too dark. I had asked you to adjust the colour to a lighter shade but it wasn't light enough. Now I have the wrong wand colour for the roots. I'd like to get it back to a dark blonde but now that I've applied what I thought would be similar to the wand, I don't see how I can get it lighter; Please send me the light brown wand as I can't use the dark blonde one now.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Joanne - We never like to hear that our customers are unhappy with their products, which is why we have a Color Happiness Guarantee! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Letitia M.
septiembre 17, 2018
Color not what was ordered
PUBLICADO POR:
Letitia M.
septiembre 17, 2018
My "colorist" decided the color I ordered was not going to be flattering, so I was sent something completely different. I could have returned it but it would have cost as much in return shipping as what I paid for the order to begin with. So I figured I had nothing to lose since I paid for it anyway. I used the color and not only read it not what I ordered, but not what the bottle and order says it was. I wanted a copper red, they sent me "light brown red mahogany", and I got something that resembles a dark bozo the clown red. This is the worst color I have ever had. I won't waste my money again, especially when I have no idea what I'm going to get. I still don't understand why they would randomly send me the wrong color, unless that's their way of getting you to buy more, too fix it. No thanks.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Letitia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rachel H.
septiembre 17, 2018
Not the color I wanted
PUBLICADO POR:
Rachel H.
septiembre 17, 2018
I have tried to get the hair color Customer and I have received orders and neither was even close and didn’t last long even after useing only there products
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Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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