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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Regina- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
jennifer S.
diciembre 13, 2018
Still had some gray :(
PUBLICADO POR:
jennifer S.
diciembre 13, 2018
I left the color on my roots for 45 minutes and still had some gray in an area that I know I covered and even saturated since I had plenty of color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jennifer- Thank you for your feedback on your color. Here at eSalon. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Trish M.
diciembre 12, 2018
ridiculous
PUBLICADO POR:
Trish M.
diciembre 12, 2018
I tried this system. Canceled it after the first delivery. Got a 2nd one. Called in and canceled, and was just charged for my 3rd one. Cannot remove my card information!
Do not send me anymore! Or charge me for anymore! I demand a refund of this last amount charged!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Trish- Thank you for reaching out to us here at eSalon! We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us to discuss your next steps!
PUBLICADO POR:
lyudmila M.
diciembre 12, 2018
The NEW Developer bottle.
PUBLICADO POR:
lyudmila M.
diciembre 12, 2018
I like this service , however recently a received a new set and a new developer bottle is really not a great choice. I experienced difficulties during coloring. The prior bottle type was much better.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lyudmila- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We have passed your feedback on to our product development team. We appreciate you taking the time to reach out!
PUBLICADO POR:
Melissa F.
diciembre 12, 2018
Color too red
PUBLICADO POR:
Melissa F.
diciembre 12, 2018
I asked for a dark ash blond, but always ended up with a strawberry blond.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Melissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Tara
diciembre 12, 2018
sludgey crisco-like substance left on my scalp
PUBLICADO POR:
Tara
diciembre 12, 2018
I've ordered a color set twice now, and this was basically strike 3 for me. Each time this happened before I blamed myself, assuming I hadn't followed directions or something. But I followed them to the letter this time and I had the same issue I've had both times I dyed my hair using the same product previously. Somehow, I've washed my hair 3x and I can still run my fingers through it and come up with white chunks of something sticky in my fingernails. I even mentioned that I had this issue before ordering the dye and the stylist acknowledged that it had been reported by other customers and because of this esalon was going to change the formula. I assumed it had already been changed, but apparently not. It's such a shame, the color is really perfect and I absolutely love the tint rinse but it's not worth dealing with the after effects of using this dye. It takes weeks to get whatever this is out of my hair and ultimately I end up fading the color trying to do so. I'm kind of amazed this isn't a deal breaker with other customers, because it definitely is for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Tara- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Dorie V.
diciembre 11, 2018
No more contact with me
PUBLICADO POR:
Dorie V.
diciembre 11, 2018
I asked your company to not contact me. I do not want your product anymore.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dorie- Thank you for taking the time to reach out. We can confirm that you have been unsubscribed, so you'll no longer receive any further information from eSalon.
PUBLICADO POR:
Irina B.
diciembre 11, 2018
Needs some a adjustments
PUBLICADO POR:
Irina B.
diciembre 11, 2018
The dark golden blond color looks OK. I would like it to be more red if possible. It did not color my grey hair and it burned my skin in a few places. Is there anythink that can be done to improve that? Thank you
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Irina- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you
PUBLICADO POR:
Briana K.
diciembre 11, 2018
Bad feeling
PUBLICADO POR:
Briana K.
diciembre 11, 2018
I tend to go between getting my hair done professionally and doing it at home for 10+ years. I've never had a problem with coloring my hair either way. I enjoyed the simple instructions the kit came with and the fact that they included a second set because I have very long hair. HowEVER.... when trying to rinse it out per the instructions, it did NOT wash out. The water ran clear, before the shampoo/conditioner and after the shampoo/conditioner. My hair was left feeling gummy, sticky, waxy, and just generally gross in every way possible. I couldn't brush it out, couldn't dry it. I could barely get it into a bun or ponytail. I waited 24 hours before washing it again and while most of the yucky feeling came out, it's still there and I am in NO way impressed. The color is also much darker than I anticipated. I have NEVER had my hair feel this way after getting it colored in a salon or at home. I gave it two stars because I enjoyed the instructions and customization, even though I think my color is darker than i expected. But what can you expect from an online store?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Briana- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Whitney S.
diciembre 11, 2018
color matched my real hair color perfectly
PUBLICADO POR:
Whitney S.
diciembre 11, 2018
color matched my real hair color perfectly but I was hoping for a color to create highlights in my hair
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Whitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Unfortunately, hair color cannot create highlights, but we do have a highlighting kit available for purchase. Please keep your eyes out for an email from us shortly- we will be reaching out with further information to help you achieve your color goals at home!
PUBLICADO POR:
Shannon R.
diciembre 11, 2018
Does no cover
PUBLICADO POR:
Shannon R.
diciembre 11, 2018
It is a pretty color but does not stick to my roots
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Shannon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. We're sorry to hear that we have not been able to get it just right for you. We appreciate you taking the time to reach out and work with us to help you achieve your color goals at home!
PUBLICADO POR:
Brenda Q.
diciembre 11, 2018
Sorry I'm not satisfied.
PUBLICADO POR:
Brenda Q.
diciembre 11, 2018
Just finished the coloring. Very messy to use on short hair. I'm not satisfied with the color. It also still left gray in my temple area. It sure sounded great but I will continue with my L'Oréal. Preference.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Brenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Dora S.
diciembre 10, 2018
Nov 5, 2018 order
PUBLICADO POR:
Dora S.
diciembre 10, 2018
Not happy it's way to dark and went back to two orders ago.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dora- We're so sorry to hear that your recent color application did not deliver the results you were seeking. It appears that you had a color consultation with one of our colorists earlier today to help ensure that your next application will deliver your desired result. Thanks for taking the time to share your feedback!
PUBLICADO POR:
Christina B.
diciembre 10, 2018
Not enough product to cover my hair
PUBLICADO POR:
Christina B.
diciembre 10, 2018
My hair is now below my bra line so i had to stretch i set really thin
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Christina- Thank you for reaching out! We're sorry to hear that you feel you haven't been receiving enough product. Additional color for longer hair is always available for purchase if it suits a client's needs and color goals. It appears that one of our colorists has reached out via email earlier today to help determine your next best step. Thanks again for taking the time to reach out!
PUBLICADO POR:
Lori P.
diciembre 10, 2018
Worst customer service
PUBLICADO POR:
Lori P.
diciembre 10, 2018
I received my order and when I applied it the color was the previous color. I was upset since I did go into the salon to have them match the color. I emailed them and got a sarcastic email back. I called and was told they send the correct order. What would I like them to do. When asked to speak to a manager I was told she was busy and she would tell me the same thing. Rude customer service... I understand making mistakes but just admit it and fix it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lori- Thank you for your feedback. We apologize for the disappointing experience you had with our color and service. We're always looking to improve, and truly value everything our clients say. It appears we have reached out to discuss your color and any concerns. Thank you for taking the time to reach out!
PUBLICADO POR:
Michelle A.
diciembre 10, 2018
Not the color I was thinking
PUBLICADO POR:
Michelle A.
diciembre 10, 2018
Hello. I finally tried my color yesterday 1 of 3 I have bought. It was too red and not what I was hoping for. But thank you for trying.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Michelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Elizabeth H.
diciembre 9, 2018
Gray losing color
PUBLICADO POR:
Elizabeth H.
diciembre 9, 2018
Looked good but over time the gray seems to be losing color. Do not wish to color again. But no place to cancel future shipments
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Elizabeth- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Mary G.
diciembre 9, 2018
Fell victim to the gunky gummy residue
PUBLICADO POR:
Mary G.
diciembre 9, 2018
I spent a ridiculous amount of time rinsing this product out of my hair and it still didn’t feel clean. Used the enclosed shampoo and conditioner. I’ve been coloring my own hair for 25 years and I followed these directions precisely. Tried to dry my hair and it had such a gunky, gummy residue that was greasy and I couldn’t get a brush through my hair. Let it dry and it has this greasy residue when I touch my hair. Got back into shower and shampooed twice, then used conditioner. Got out of shower and it’s almost nearly as bad. Was supposed to go out for my husband’s birthday tonight and I’m embarrassed at how awful my hair looks and feels right now. Really ruins everything. Will NOT use this product again. Google this issue—its a widespread one that dozens of people have complained about for over a year.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Mary- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Oreen M.
diciembre 9, 2018
Did not work for me.
PUBLICADO POR:
Oreen M.
diciembre 9, 2018
I have black hair and I ordered a chocolate brown hair dye. After using the hair dye there was no change in colour at all. My hair remained black.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Oreen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Nicole U.
diciembre 9, 2018
Extremely disappointed
PUBLICADO POR:
Nicole U.
diciembre 9, 2018
I had high hopes considering this was supposed to be customized colour. I don't understand why it looks nothing like the picture I chose it's much darker on the places I applied second bottle, I'm actually super depressed about it. Customer service was great when I called to check on the color but that doesn't matter when my hair looks like this.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Nicole- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Stephanie S.
diciembre 9, 2018
Didn’t change the color of my hair at all
PUBLICADO POR:
Stephanie S.
diciembre 9, 2018
I wasted money on this product and it didn’t even change the color what so ever. Never will I buy again. I was so excited about this product but disappointed with the results it’s like I just colors my hair with developer because no color was changed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Stephanie- We’re sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kimberly M.
diciembre 8, 2018
Washing Color Out
PUBLICADO POR:
Kimberly M.
diciembre 8, 2018
I have been ordering from ESalon for 3 years now. I love the concept and the color. However, it is difficult to wash th color out and leaves a sticky film on my hair, for 3 or more days, even after diligently trying to wash it out several times. I also referred my sister and a friend who had even more trouble then me - it might have to do with the water they use. However, we all agree the color and concept is awesome but it is so frustrating trying to wash it out. Therefore I am now too canceling my account. If you ever improve this aspect of the product I will definitely rejoin and I am sure my sister and friend would as well. Please keep me posted. Sincerely, Kim
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. You are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Kimberlee L.
diciembre 8, 2018
Uneven color
PUBLICADO POR:
Kimberlee L.
diciembre 8, 2018
Really beautiful packaging and I was so exited to use it, however even though I paid the rush fee it took longer than expected to be delivered. The color left a brassy red tint to my hair even after the toner that came with the highlighting kit. My roots where left a lot darker than the rest of my hair even though the box came with extra color to ensure full coverage I feel it didn’t cover my hair evenly or properly.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kimberlee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Susan P.
diciembre 7, 2018
Fades
PUBLICADO POR:
Susan P.
diciembre 7, 2018
I gave it another shot but the color fades so quickly even using a special shampoo. Love the initial results but very disappointed in the color after 3 washings.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Susan - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Erin H.
diciembre 7, 2018
Does not cover gray as well as advertised
PUBLICADO POR:
Erin H.
diciembre 7, 2018
I left the color on longer as instructed, still does not cover 100% of greys.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Erin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice S.
diciembre 7, 2018
Color Results not as expected
PUBLICADO POR:
Janice S.
diciembre 7, 2018
My natural hair color went from healthy soft blond to full head of shockingly white. I wanted to add color back to soften the white to more of my natural color and sent a picture of my white hair. I used my custom esalon as instructed and it turned out pink. Not sure what can be done at this point and there doesn't seem to be a way to contact eSalon for help.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Janice- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Amy L.
diciembre 7, 2018
Wrong color did not color roots
PUBLICADO POR:
Amy L.
diciembre 7, 2018
They mixed too much copper and the sample test did not change hair color at all especially to darkest roots. Was sent USPSwhich I di not like and was left at door outside in 15 degree temperatures. Extremely disappointed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Amy- We’re sorry to hear that you were unhappy with the results of your custom color strand test. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Brooke M.
diciembre 6, 2018
Horrible
PUBLICADO POR:
Brooke M.
diciembre 6, 2018
Horrible...hair felt like wax after I washed it out and my hair is falling out.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Brooke - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Sheryl C.
diciembre 5, 2018
Plz dnt send me any more
PUBLICADO POR:
Sheryl C.
diciembre 5, 2018
Plz dnt send me any more thank you
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Sheryl- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly, we will be reaching out to you with further information.
PUBLICADO POR:
Lourdes L.
diciembre 5, 2018
Still not quite right
PUBLICADO POR:
Lourdes L.
diciembre 5, 2018
Hi there -- I spoke to my previous colorist who said she had used a level 6 on me in the past. I would like to try something level 6 next time.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lourdes- Thank you for taking the time to share your feedback. We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Lyndi W.
diciembre 4, 2018
Makes my hair a grease ball
PUBLICADO POR:
Lyndi W.
diciembre 4, 2018
I’ve done esalon 3 times now and the same things happens every time and no one can explain it to me. Basically the color takes about 5 days to wash out of my hair. I have extremely thick hair and after leaving on my hair for 30 min as instructed...only using half to 3/4 of the bottle of color...my hair looks like I slathered it in oil. It’s heavy, hard to brush, and I have to wash it twice a day and it’s still greasy. I’ve had no real help from esalon. On top of that it doesn’t really lighten my hair which is what I have been going for. The esalon team says it can’t send me any lighter color, but I’m basically coloring my hair the same color it is. I won’t be purchasing again. No real help from esalon and a week of disgusting hair. Not worth it.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Lyndi- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your color, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Kelly M.
diciembre 4, 2018
Love the product...but
PUBLICADO POR:
Kelly M.
diciembre 4, 2018
I'm happy with the product, but just not as happy with the color as the 1st time using it, not sure what it is, maybe I'm not communicating my desire of color as I should be??
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have sent you an email to discuss how we can adjust your formulation to help you achieve your desired color. We appreciate you reaching out!
PUBLICADO POR:
Kristy A.
diciembre 4, 2018
Wrong color
PUBLICADO POR:
Kristy A.
diciembre 4, 2018
The color I received this time was much lighter and had a VERY noticeable red tint. It looks awful and my roots do not match the rest of my hair at all.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kristy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cheryl H.
diciembre 4, 2018
Don't like the gummy texture
PUBLICADO POR:
Cheryl H.
diciembre 4, 2018
It took 3 washings in 2 days to feel like hair again! Washed a lot of my color down the drain. Kind of like throwing money down the drain.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Cheryl- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Cherron K.
diciembre 3, 2018
Underwhelming
PUBLICADO POR:
Cherron K.
diciembre 3, 2018
I was really underwhelmed by the color--the first time I used it, I didn't notice a change in my hair's color at ALL. I though perhaps user error, and the next shipment autoshipped, and I decided to give it a go again, but leave it on a bit longer. Same lack if result. I went to cancel, and was offered a free kit and asked to send a note describing what I found lacking so they could adjust my color, and potentially contact me to fine tune it. I said very clearly I was looking for a more noticeable color result.
No one contacted me, and a new kit was sent out that was apparently augmented according to my feedback. I used it, followed the directions precisely aaaaaannnndd no discernable color change again. The only change was how it (as the last kits had) left the texture of my hair feeling a bit drier and rougher. No shine boost, no color, nada. Just a waste of an hour of my time, and a reassurance that cancelling was the right move for me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Cherron- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We appreciate you taking the time to share your feedback with us and for giving us a chance to help you achieve your color goals.
PUBLICADO POR:
Audrey R.
diciembre 3, 2018
The greys don’t seem to accept the colour ...
PUBLICADO POR:
Audrey R.
diciembre 3, 2018
Not sure what’s wrong but the colour put on my grey/white hair is coming out bright orange compared to the rest which is a nicer dark copper that I can live with. I’ve tried this twice and I can’t continue with this discrepancy as it just looks like over processed hair at the top and around my hairline at the front. Also, since it is so far from what I asked for in the first place, my roots are showing in a week to ten days and I’m just not going to colour my hair that often. So I’ll be taking a little time to reconsider whether or not I want to continue with the hastle especially if I’m not particularly happy with the results.
I’d welcome some advice from my consultant.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Audrey- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christy H.
diciembre 3, 2018
What changed?
PUBLICADO POR:
Christy H.
diciembre 3, 2018
I've been using your product for a few years now. Getting the same color each time. I don't know what happened this time, but I just colored my hair 2 days ago and I already have grays. When I went to rinse the coloring out of my hair, it was A MESS! Thick and goopy on my scalp. Took me 20 minutes just to rinse it out. And now it looks like crap already. I've never had an issue before. Makes me want to go back to drug store color!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Christy- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything we can to resolve this for you.
PUBLICADO POR:
Stacy L.
diciembre 3, 2018
Color
PUBLICADO POR:
Stacy L.
diciembre 3, 2018
Covers my gray great and last at least 6 weeks but it’s still to dark but will keep working on it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Stacy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Gillian E.
diciembre 3, 2018
I had to purchase it because it already shipped but it didn’t.
PUBLICADO POR:
Gillian E.
diciembre 3, 2018
Somehow I ended up in automatic purchase which I didn’t opt into. Now I’ll have two since the order frequency is to soon and I wasn’t planning on paying for this. Very very upset. If I were to even restart and reorder it wouldn’t be till well into next year and the fact that it’s stained my shower isn’t very welcome.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Gillian- Thank you for reaching out to us here at eSalon! We are so sorry to hear about the confusion regarding our Autoship service. We reached out today via email to help clarify your account settings and order shipping information. Thank you again for taking the time to reach out.
PUBLICADO POR:
Patricia M.
diciembre 2, 2018
Not happy
PUBLICADO POR:
Patricia M.
diciembre 2, 2018
The colour has left my hair dry and brittle.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Patricia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Annie M.
diciembre 2, 2018
Probably won't continue using
PUBLICADO POR:
Annie M.
diciembre 2, 2018
I've used this product twice now and the color is fine. What is really hard to take is how incredibly messy it is. It stains everything it touches and it's fairly liquid so it does splatter a lot. Skin (even with blocker), porcelain, floors, pillows ... anything and everything. I have to be VIGILANT about cleaning as I'm going. 6 weeks after, it was still bleeding out of my hair and the roots that it touched up became reddish. I love the way I can customize and the recurring shipments, and the materials it comes with are all very good.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Annie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Monica F.
diciembre 2, 2018
Not Satisfied
PUBLICADO POR:
Monica F.
diciembre 2, 2018
Tried it, did not like the two color processing. Not for me would like to cancel order, not clear on website how to reach out to you to do this. No link about cancelling future orders. Please contact me.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Monica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us for further information. Thank you for your time!
PUBLICADO POR:
Rosa D.
diciembre 2, 2018
Unsatisfied customer
PUBLICADO POR:
Rosa D.
diciembre 2, 2018
I do not like the product. It is no different or better I should say than Loreal which stayed on longer. I used ur product n it barely covered all my grey n lasted 2 weeks! Cancel any others n refund my money on the one I just received November 30th
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Rosa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Chrystal P.
diciembre 2, 2018
Black to nothing in just 3 weeks!
PUBLICADO POR:
Chrystal P.
diciembre 2, 2018
It was pretty for a few days ofter sever washes, thats it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Chrystal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Paula S.
diciembre 1, 2018
Losing my hair
PUBLICADO POR:
Paula S.
diciembre 1, 2018
I like the color, but every time I color my hair I end up losing so much hair. I lose hand full of hair not just a few strands. I am thinking about stopping this subscription.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Paula- We’re truly sorry to hear that you have been experiencing hair loss. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. Thank you for reaching out to us!
PUBLICADO POR:
Sonya B.
diciembre 1, 2018
Color did not stay
PUBLICADO POR:
Sonya B.
diciembre 1, 2018
So the first time I used this product it worked great all pieces were covered and the color stayed. I couldnt be happier. This time was just touch up and did not cover like the first time my greys were still showing right after application and I followed the instructions like a pro. I'm used to dying my hair myself and covering every spot. This is the first time greys did not take to black and the color did not stay. Hoping next time will be better but if it doesnt work I'm not going to waste money.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Sonya- We’re so sorry to hear that your recent color application did not result in the coverage you were seeking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. We appreciate your feedback!
PUBLICADO POR:
Lisa S.
diciembre 1, 2018
Don't know what happened
PUBLICADO POR:
Lisa S.
diciembre 1, 2018
Hello, I'm hoping there's a way to put a photograph with this review. I've been using eSalon for several years. My last application was on November 26, 2018, the day before traveling for Thanksgiving. I lost an incredible amount of hair as I was rinsing out the shampoo. It was coming out from the root. It was alarming. As a result, I'll be discontinuing my eSalon orders.
Not angry. I know things can happen. Maybe the time I left it in was longer than usual. But after using it for so many years, I felt like I had this down. Anyway, there's no point in taking the risk of another experience like this at $20 a pop. I'll put the photo in "My Picture" section. I'm curious to know if the formula was changed. So many variables to consider.
Lisa Summerour
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Lisa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you.
PUBLICADO POR:
Dana D.
diciembre 1, 2018
Product burned my scalp.
PUBLICADO POR:
Dana D.
diciembre 1, 2018
The color came out well, but my scalp was in awful shape for weeks. After it finally healed, there was flaking for weeks. There were a couple places where it wasn't just superficial. During a strand test, I had no reaction. I didn't react to a swab on my arm, but once this stuff was on my head, 10 minutes in, there was tingling and it just got worse until I had to rinse early. Horrible!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Dana- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time, which is why we do advise the skin patch test. We have reached out via email with further ingredient and product information to help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Jonelle G.
diciembre 1, 2018
Not happy with color. Followed direns exactly. Too red. Wish to cancel my order
PUBLICADO POR:
Jonelle G.
diciembre 1, 2018
https://photos.app.goo.gl/BGeN5bkJCkjtakBPA
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jonelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Christine F.
noviembre 30, 2018
Loved the color and coverage! However....
PUBLICADO POR:
Christine F.
noviembre 30, 2018
Loved the coverage and color but immediately discontinued my monthly plan, due to the fact that when washing out the dye, it made my hair one big mass ball of the dryest straw ever! My once silky fine hair, felt like a thick mass of straw! The conditioner helped but it took a weeks of deep treatments to make it feel like my own hair again. Going back to using Robert Craig hair color.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Barbara K.
noviembre 30, 2018
Too dark based on previous comments
PUBLICADO POR:
Barbara K.
noviembre 30, 2018
My initial problem when trying to color my 51 year old husband's hair was finding something that brought him back to his natural dark sandy blond/light brown hair color instead of all-over gray. With my own mixes, it kept coming out with a ton of red, and I could never capture a natural looking hue. We've been close with the eSalon blends, but still finding too much red. This last blend has still not gotten rid of the hot red/gold tones, but now seems to be a level darker than what we had in the 2 previous mixes. I don't know if we need to start all over - but this last blend of color isn't working at all.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carmen W.
noviembre 30, 2018
Not what I expected
PUBLICADO POR:
Carmen W.
noviembre 30, 2018
I found that the roots color was darker than I expected. And there was a bottle missing. It was a free extra color for roots I believe.
Now that it's been about a month the roots color and hair color have blended nicely.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Carmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sylvia S.
noviembre 30, 2018
does not fully cover roots
PUBLICADO POR:
Sylvia S.
noviembre 30, 2018
does not cover roots even if left on longer than instructed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Sylvia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Tracy S.
noviembre 29, 2018
Blonde with light highlites
PUBLICADO POR:
Tracy S.
noviembre 29, 2018
Love the color. The highlites are perfect but it is a little harsh on my hair. In all fairness it may be because I bring the high lites to the end of each strand rather than just the roots. So it feels baked but it may be my own doing.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Tracy- Thank you for your feedback. We are happy to hear that you are enjoying your color. We have reached out via email with some further information regarding your highlight application. Thanks again for taking the time to share.
PUBLICADO POR:
Kim B.
noviembre 29, 2018
Roots not covered
PUBLICADO POR:
Kim B.
noviembre 29, 2018
This was the third time that color that was sent to me to cover my roots. This time, most of the roots covered but now they are a golden blonde in which have a red tint. The rest of my hair is a light blonde. This is not what I would expected from a company that specializes in hair color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Kim- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectation and needs at this time. We appreciate your time and feedback!
PUBLICADO POR:
Nancy C.
noviembre 29, 2018
Not real happy
PUBLICADO POR:
Nancy C.
noviembre 29, 2018
So my grays were still there and are now. My color did not change much at all. Still had the cherry color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Nancy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jessica S.
noviembre 29, 2018
Quality was good, multidemensional, but color was darker than exprected
PUBLICADO POR:
Jessica S.
noviembre 29, 2018
As the headline states, the quality of my results were very good, but significantly darker than was expected.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Michele M.
noviembre 29, 2018
color
PUBLICADO POR:
Michele M.
noviembre 29, 2018
need less red and med brown replaced by violet
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Michele- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Desi T.
noviembre 28, 2018
Just OK
PUBLICADO POR:
Desi T.
noviembre 28, 2018
I really didn't like the very strong smell of the product. I'm used to using ammonia-free colors. Because my hair is somewhat fragile, I think this product might be too strong for me. Color is very natural looking. I just used it so I will see how it wears. My fear is that the roots will lighten and the gold will be more prominent at the roots as it wears.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Desi- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Melissa B.
noviembre 28, 2018
This went wrong for me
PUBLICADO POR:
Melissa B.
noviembre 28, 2018
I wanted to love this hair color, but this was very disappointing to me. When I initially chose a color, I could not see a light blond available in the choices that were offered to me. I don't know why, because I know now that there IS one. I chose the lightest one in that selection, which was medium blond.
It was too dark, and too red. Since I have already used it, I can't correct my color. I don't like the color, but was told that I can't change it because a new hair color will only change natural hair (not previously colored hair).
I liked the idea of having "personalized" color, but did not find it very personal.
The process of applying the color is the same (nerve-wracking) process I have always used with drugstore color- trying to apply it to only new growth all over, including the back of my head. Ugh.
It may be less damaging than drugstore color- I can't tell.
Washing it out is a little strange as it seems to be thick and gel-like, requiring that you rub it off your scalp before you use the shampoo.
I have bad hair- damaged, fine and thin dishwater blond. I had hope to find help using this hair color, but did not. It looks better lighter, so I'll go back to the drugstore color and hope for the best.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Melissa- We’re sorry to hear that you were unhappy with the results of your custom color. We have reached out to you via phone so that one of our Licensed Colorists can further discuss your hair color needs. Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Cynthia R.
noviembre 28, 2018
Dislike
PUBLICADO POR:
Cynthia R.
noviembre 28, 2018
I cannot use this product it's taking my hair out and making my scalp sore. Please do not send anymore of this coloring. Ty sincerely
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Cynthia- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Melissa A.
noviembre 27, 2018
Not lasting as long
PUBLICADO POR:
Melissa A.
noviembre 27, 2018
This last color doesn't seem to be holding as well. Either my stubborn greys are becoming impossible, or the coloring didn't last as long as the first two shipments. Will give it one more shipment to decide.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Melissa! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lynda C.
noviembre 27, 2018
Not liked
PUBLICADO POR:
Lynda C.
noviembre 27, 2018
Way too brown and not enough red.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Lynda! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Siboney R.
noviembre 27, 2018
MY HAIR IS FALLING OUT AFTER ONE USE!
PUBLICADO POR:
Siboney R.
noviembre 27, 2018
I DO NOT RECOMMEND THIS PRODUCT. I THOUGHT I WAS PURCHASING MADISON REED AND THIS WEBSITE CAME UP!
I BOUGHT IT, USED IT AND NOW MY HAIR IS EXTREMELY FLAT AND IS FALLING OUT.
0 STARS!!!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Siboney! Thank you for reaching out to us here at eSalon! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. It appears our customer service team spoke with you to help get this resolved. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon family, we wish you a quick recovery.
PUBLICADO POR:
Teresa C.
noviembre 27, 2018
Color not as expected
PUBLICADO POR:
Teresa C.
noviembre 27, 2018
The custom color sent to me was too dark for what I wanted for the price you pay.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Teresa! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Angelica C
noviembre 26, 2018
Messy
PUBLICADO POR:
Angelica C
noviembre 26, 2018
Like the color but in the last step in the shower when you add water to the left over color and get it in your hair- it goes to everywhere and stains. Hard to take off the walls
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Angelica! Please keep your eye out for an email from us for your next steps. We truly appreciate your feedback.
PUBLICADO POR:
Karen S.
noviembre 26, 2018
Doesn’t cover all gray
PUBLICADO POR:
Karen S.
noviembre 26, 2018
Color is good but coverage is not ...esp on the gray on the temple area. Even if I put it on there first and let it set before I put on anywhere else ...so not real pleased.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Karen! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine G.
noviembre 26, 2018
Rating
PUBLICADO POR:
Christine G.
noviembre 26, 2018
This is the second time ive used the product, and both times it covers well but it lesves my scalp extremely greasy and the ends are really dry. I have followed the instructions as directed and had to wash my hair two extra times to get the greasiness out. Can't say that i like the product and won't be ordering again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Christine! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Crystal R.
noviembre 26, 2018
Not what I expeceted
PUBLICADO POR:
Crystal R.
noviembre 26, 2018
I was hoping to eliminate my 2 step process of lightening and then adding red semi permanent but with my choice of red, we needed to still continue a 2 step process. The colorist was extremely helpful and informative. She lightened my roots and then added a red color boost formula on the ends. The color boost red was much redder than the roots and the next day when my hair was fully dry, you can see the line of demarcation between the 2 shades of red. The overall boost color also didn't last more than 10 days and I only shampoo weekly and cowash every 2-3 days. I really wanted this to work out but I suppose with the color I am used to and want to continue with, I have to go back to my previous method.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Crystal! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rachel D.
noviembre 25, 2018
Bad color
PUBLICADO POR:
Rachel D.
noviembre 25, 2018
Hi I didn't like the way the color came out and i can't figure out how to turn my plan off
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Rachel! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Valerie C.
noviembre 25, 2018
Did not cover
PUBLICADO POR:
Valerie C.
noviembre 25, 2018
This product did not cover the gray roots. I did like that they would adjust the color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Valerie! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Teri F.
noviembre 25, 2018
Brassy
PUBLICADO POR:
Teri F.
noviembre 25, 2018
I wasn’t really impressed with my color this time. My hair is looking brassy and my color isn’t really sticking.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Teri! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Debbie L.
noviembre 25, 2018
Not my favorite shade
PUBLICADO POR:
Debbie L.
noviembre 25, 2018
This color was lighter then what I wanted. I had wanted to get a darker color then my last order but ended up getting one that was lighter and more red then I would of liked
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Debbie! Thank you for your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Wendy A.
noviembre 24, 2018
Disappointed
PUBLICADO POR:
Wendy A.
noviembre 24, 2018
There is nothing red about this color. I am so disappointed. I now have brown hair that is too dark to correct back to my red. My red was my confidence. I feel ugly and embarrassed.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Wendy! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jen F.
noviembre 24, 2018
Came out too dark !
PUBLICADO POR:
Jen F.
noviembre 24, 2018
Way too dark! How long should I wait to recolor my color? Do u have Carmal color to add to strands?
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jen! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kayla L.
noviembre 22, 2018
One of the developer bottles was open....
PUBLICADO POR:
Kayla L.
noviembre 22, 2018
One of the developer bottles was already open. When I went to take the top off of it the seal came right off and i noticed traces of the solution on the inside of the box.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Kayla! We're sorry to hear that your order arrived damaged. We can confirm that we are currently processing a replacement order for you. Thank you for reaching out and for your patience!
PUBLICADO POR:
Gabriela V.
noviembre 22, 2018
No color change - at all
PUBLICADO POR:
Gabriela V.
noviembre 22, 2018
I finally got around to try the custom color I ordered at the end of October.
Even though I love the fact that the product has no ammonia smell, it did absolutely nothing for me!
I followed the instructions to the t, yet I got no color change. At all.
Every dying process (even a demi permanent one like mine) damages one's hair. I am ready to accept that damage, but not without results!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Gabriela! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
BrownBeauty
noviembre 21, 2018
Not what I wanted
PUBLICADO POR:
BrownBeauty
noviembre 21, 2018
Everything was good except the color. It was much darker than what I wanted.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Avila! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Lorie L.
noviembre 20, 2018
Color does not last
PUBLICADO POR:
Lorie L.
noviembre 20, 2018
After two weeks the gray hair had already returned.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Lorie! We never like to hear that our customers are unhappy with their color! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see what adjustments would need to be made. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Monica B.
noviembre 20, 2018
Color don't stay in
PUBLICADO POR:
Monica B.
noviembre 20, 2018
When I color my hair it takes 4 times to wash my hair so if possible just don't send me my next ordered please unless there is a better way the color comes out my phone number is 5752075201 and rec me and let me know you received my email
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Monica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
PUBLICADO POR:
Michelle P.
noviembre 20, 2018
Horrible conditioner
PUBLICADO POR:
Michelle P.
noviembre 20, 2018
Conditioner did not detangle or moisturize. Could not comb out hair AT ALL. Detangler would not touch the straw-textured mess. Had to get back in the shower with my own conditioner. Will not purchase again.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michelle - Thank you for your feedback. We apologize for the disappointing experience you had with our conditioner packette included in your color kit. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Angela D.
noviembre 19, 2018
Wasnt the color I desired
PUBLICADO POR:
Angela D.
noviembre 19, 2018
I submitted the picture for the color I desired however it didnt turn out anywhere close and I followed the directions to a T. I have been using E Salon haircolor for almost a year now with no issues at all and always been happy with my results but not this time.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Angela! We're sorry to hear that you were not satisfied with the results of your last coloring session. We will be reaching out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Jennifer K.
noviembre 19, 2018
Color change flop
PUBLICADO POR:
Jennifer K.
noviembre 19, 2018
I have had good results in the past with this company, except I never get enough conditioner for my hair length. This time I wanted to switch to a vibrant ginger for the fall/winter. I received two colors, one for my roots and one for my ends. The roots ended up a nice ginger color. However, the ends ended up almost black with a ginger tinge in certain light. I followed the directions exactly. I am not sure why it ended up the way it did.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Jennifer! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has adjusted your next color per your consultation to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Eimy Z.
noviembre 19, 2018
Not satisfied
PUBLICADO POR:
Eimy Z.
noviembre 19, 2018
I didn’t like the color. I wanted lighter but it turned out darker.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Eimy! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Cinnimin D.
noviembre 18, 2018
Unhappy
PUBLICADO POR:
Cinnimin D.
noviembre 18, 2018
My color was so much darker than I expected. Not a copper at all, just a drab dark brown. Hair was sticky and hard to rinse. Only gave 2 stars because the conditioner was pretty great.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Cinnimin! We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Lisa M.
noviembre 18, 2018
No brass
PUBLICADO POR:
Lisa M.
noviembre 18, 2018
I don't like the red or orange highlights in the color that's what I didn't want everything else is awesome...now I have to redye my hair.. ..
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Lisa! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jo G.
noviembre 18, 2018
Awful
PUBLICADO POR:
Jo G.
noviembre 18, 2018
The colour was ok, but the shampoo and conditioner didn’t work. Both times I had to wash my hair several times with my own products to remove the “caked on” feeling the dye left. It was not worth the overpriced hype. I do not recommend it
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Jo! Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Stefanie W.
noviembre 17, 2018
Not happy really
PUBLICADO POR:
Stefanie W.
noviembre 17, 2018
I asked for a much darker colour yet a light blonde was selected. I expressed concern about this and was told that my instructions had been followed. Unfortunately I have just coloured my hair to get only a slightly different blonde. First time I've had issues so I will give another chance to get it right and if not I'll cancel the plan
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Stefanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our members has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberly G.
noviembre 17, 2018
Very unnatural color even with my concerns noted and pictures included
PUBLICADO POR:
Kimberly G.
noviembre 17, 2018
I colored my hair yesterday evening and although the quality of the product is fine. My hair feels great and the instructions were clear and I followed them exactly.
However, my hair is a terrible color of red red. IT looks incredibly unnatural and I'm so upset. I even sent pictures of my hair when I placed my order and indicated I was concerned that the available choices of colors I was given were not 'light', 'natural' or 'coppery' enough and thought they were too dark. I look like a clown.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hello Kimberly! Thank you for reaching out to us! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out via email and will be reformulating your custom color to better suit your needs. Thank you again for your feedback!
PUBLICADO POR:
Jennifer C.
noviembre 17, 2018
Love the idea...
PUBLICADO POR:
Jennifer C.
noviembre 17, 2018
I love the idea of the eSalon concept but, after doing my hair today... just had a revelation that I, could have done this with drug store bought hair care. I was soooo excited when I first received my box yesterday. Washed hair night before as suggested, used 2 bottles due to my long hair. After putting in the color especially made for me... noticed no difference from my previous color that I had used to dye my hair with from drug store bought. I didn’t proceed to highlight my hair because, I’m afraid that I might just ruin my hair and end up spending more money to repair my long locks. No way. Anyways, that’s just my own opinion. Everyone is different and maybe it worked for someone else.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Jazmine W.
noviembre 17, 2018
Wrong color
PUBLICADO POR:
Jazmine W.
noviembre 17, 2018
I wanted a darker red/copper color and my hair turned out brown.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Jazmine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
karen D.
noviembre 15, 2018
Bad
PUBLICADO POR:
karen D.
noviembre 15, 2018
You color took all the oil out of my hair
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
Sharon B.
noviembre 15, 2018
Didn't even last a week....please cancel my subscription from any further orders
PUBLICADO POR:
Sharon B.
noviembre 15, 2018
Cancel any further orders.....your product did not last even a week!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Teri F.
noviembre 15, 2018
Didn’t color my gray roots
PUBLICADO POR:
Teri F.
noviembre 15, 2018
This is the 2nd time I’ve used this. Both times the color was a light brown on my roots where the rest of the color was dark brown. I need to go back to the salon. I followed the instructions and left on for 30 minutes.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Sherry S.
noviembre 15, 2018
COLOR DIFFERENT
PUBLICADO POR:
Sherry S.
noviembre 15, 2018
I was very happy with my color the first two times I ordered but this last batch was not the same color, even though it stated on the booklet it was the same color ratio. My color looks very different this most recent application. I’m bummed as I thought I found the perfect solution to escaping the salon.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Sherry - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Mansi P.
noviembre 15, 2018
Too dark
PUBLICADO POR:
Mansi P.
noviembre 15, 2018
I wanted this to cover my black roots growing out along with my greys, and I assumed this color would be light brown and it was pointless because my black roots were still blacks.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hi Mansi! Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. We have reached out via email to work with you to find a resolution. Thanks again for your feedback!
PUBLICADO POR:
Elaine Y.
noviembre 14, 2018
Like the colour but not how it left my hair
PUBLICADO POR:
Elaine Y.
noviembre 14, 2018
Hair colour was good but despite following the instructions my hair was left matty and greasy. My hair was not shiny and glossy as I would have expected because that is what I usually have from shop brought colours.
I am not prepared to risk my hair condition again so am cancelling my plan especially as when I reached out to esalon I was told to make sure I massage for 2-3mins before rinsing and shampoo which I did do this time so if that is all they can offer I don't wish to use it again.
Oh and the timer didn't work.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Griselle M.
noviembre 14, 2018
Very dark color
PUBLICADO POR:
Griselle M.
noviembre 14, 2018
Not the promised results. It's way darker than the color I chose. I like the afterwards smoothness though.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right!
PUBLICADO POR:
Amanda B.
noviembre 13, 2018
Do not listen
PUBLICADO POR:
Amanda B.
noviembre 13, 2018
I have been saying my roots are too orange for months and don't add copper to my colour and you send the exact same mix. So sick of hot roots and not looking natural I will go to a professional salon so they can fix this mess of a colour.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
PUBLICADO POR:
joy C.
noviembre 13, 2018
would rate 0 stars
PUBLICADO POR:
joy C.
noviembre 13, 2018
This product made my hair feel dry and dirty.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Joy C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
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